976 Customer Support jobs in Malaysia

• Be the first point of contact for Payd users — primarily casual workers and employees — through email, live chat, and phone.
• Respond to queries with empathy, clarity, and professionalism, ensuring a positive customer experience.
• Troubleshoot and resolve common platform issues such as login problems, withdrawal delays, or approval concerns.
• Monitor and manage support tickets, ensuring timely responses and that service levels (SLAs) are met.
• Guide users through how to use Payd’s Earned Wage Access and Casual Worker Management tools effectively.
• Gather and document user feedback to help improve the product and support experience.
• Escalate more complex or technical issues to internal teams (Product, Tech, Operations).
• Support client onboarding by assisting with FAQs, help guides, and virtual training sessions when needed.
• Maintain accurate records of all customer interactions using support systems and tools.
  
  

• 1–3 years of experience in customer support, preferably in fintech, HR tech, or SaaS startups.
• Excellent communication skills in both English and Bahasa Malaysia (written and spoken).
• A proactive, problem-solving mindset with a genuine desire to help users.
• Comfortable with technology and able to quickly learn new tools and systems.
• Willing to work weekends or public holidays, if required (with appropriate time-off arrangements).

Total Number of Openings

2

Please note that this job post is for one (1) vacancy only.

Chevron Malaysia Limited is accepting online applications for the position of Customer Support Specialist located in Kuala Lumpur, Malaysia* through * August 21 , 2025 at 11:59 p.m. (Eastern Standard Time).

Responsibilities for this position may include but are not limited to:

• General customers’ queries and complaints (services, products, promotions) handling via phone, email, and/or fax for fleet related card products & overall service stations’ customer experience

• Handle fuel ordering, updates, or changes – primary contact point for fuel terminal direct orders of service stations and customers’ orders

• Handle queries on all promotional programs – inclusive of Retail & Loyalty

• Card Functions: Handles day-to-day inquiries and maintenance on card accounts including account balance checking, transactional activities (e.g., transaction details, disputes, and waiver/adjustments) & billing statements

• Other work task(s) absorbed in support of Business Units inclusive of: credit limit/usage threshold monitoring, dunning calls on overdue accounts, monthly reporting, digitized platforms access/usage tracking, fleet card products back-end support

• As tester in business improvement processes and other digitization initiatives

• Flexible & willingness to be assigned to new roles and responsibilities whichever deemed fit by the Business after evaluation on skillsets and potential

Qualifications:

• Degree or Bachelor of Arts in any discipline e.g., Business Sciences, Informatics, or Linguistics

• Ideally 5+ years of experience in Customer Service, Data Management and IT-related support

• Willing to work on customer service centre’s shift cycles including weekends and public holidays

• Proficient in English, Bahasa Malaysia, Mandarin, and Cantonese

• Strong ability to manage large-scale, inherited datasets with precision, and simplify information through a sharp, need-to-know lens

• Team player and good communications skills

• Self-motivated and able to deliver results independently

Relocation Options:

Relocation will not be considered within Chevron parameters.

International Considerations:

Expatriate assignments will not be considered.

Chevron regrets that it is unable to sponsor employment Visas or consider individuals on time-limited Visa status for this position.

Chevron is an Equal Opportunity / Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status, or other status protected by law or regulation.

Chevron participates in E-Verify in certain locations as required by law.

Chevron Corporation is one of the world's leading integrated energy companies. Through its subsidiaries that conduct business worldwide, the company is involved in virtually every facet of the energy industry. Chevron explores for, produces and transports crude oil and natural gas; refines, markets and distributes transportation fuels and lubricants; manufactures and sells petrochemicals and additives; generates power; and develops and deploys technologies that enhance business value in every aspect of the company's operations. Chevron is based in Houston, Texas. More information about Chevron is available at .

Chevron is an Equal Opportunity / Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status, or other status protected by law or regulation.

Join to apply for the Customer Support Specialist role at SK magic Malaysia

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Join to apply for the Customer Support Specialist role at SK magic Malaysia

About The Role

We are seeking a highly motivated and customer-focused Customer Service Executive to join our AI dynamic team at SK Magic. This full-time role is based in our Kuala Lumpur office and will play a crucial part in delivering exceptional customer service to our valued clients.

About The Role

We are seeking a highly motivated and customer-focused Customer Service Executive to join our AI dynamic team at SK Magic. This full-time role is based in our Kuala Lumpur office and will play a crucial part in delivering exceptional customer service to our valued clients.

Job Description

Troubleshoot Dynamo : Be the troubleshooter who turns incoming alert via (CMS) hurdles into success stories. You'll proactively address issues to guarantee the alert messages being troubleshot immediately with customers and offering top-notch customer support.

Issue Resolver: Responsible for coordinating and facilitating complaint investigations across teams, entities, and relevant departments to ensure resolutions are delivered within the designated (TAT). Act as the subject matter expert on the company’s complaint handling policies and procedures, ensuring their applicability and alignment with day-to-day operational practices.

Adhoc Duries: Carry out additional tasks related to the department’s scope as assigned by the Team Leader or management. Ensure strict confidentiality of sensitive information, including company strategies and process improvement efforts, in compliance with data privacy and protection standards.

Sales Fraud Validation & Verification Team: Responsible for validating new customer sales to ensure all submitted information is accurate and legitimate. Educate customers on product functionality and contract terms to ensure transparency. As fraud specialists, they are trained to detect misleading or manipulated information and promptly escalate suspicious cases to the appropriate authorities for further action.

Job Requirements

• Diploma/Bachelor Degree in Computer Science, Engineering, Telecommunication or equivalent industry related experience, with minimum 1 year of working experience in Telecommunication or IT Industry.
• Prior experience in product management—ideally within the contact center or telecommunications sector—is typically expected. Candidates should be able to show a proven track record of successfully overseeing and launching products or services from initial concept through to market delivery.
• A strong grasp of contact center operations, technologies, and current industry trends is crucial. Hands-on experience with contact center software—such as CRM platforms, AI products systems - is highly advantageous.
• Strong written and verbal communication skills are vital for engaging effectively with cross-functional teams, stakeholders, and customers. It's important to convey complex ideas clearly and concisely.
• Equally important are the ability to learn quickly, manage tasks independently, and perform effectively with minimal supervision.
• Able to multitask and work by handling multiple enquiries on daily basis with good teamwork minded + experts in escalation and follow up within TAT
• Candidates who are fluent in both English & Malay are preferred. Candidates fluent in Mandarin preferred as the role requires candidates to deal with Mandarin speaking clients
• Able to 10 hours work shift (9am to 7pm) during weekends.
• Typing Speed: Minimum 40–60 words per minute (WPM) to respond promptly / with accuracy above 95%
• Selected candidates will be on training and required to achieve atleast 95% score in the assessment
• Selection will be based on the accuracy of assessment result and other performance requirements

• Seniority level Entry level

• Employment type Full-time

• Job function Other
• Industries Retail

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Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 150,000 businesses worldwide – including Brex, Rippling, Navan, Qantas, SHEIN and many more – with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale.

Proudly founded in Melbourne, we have a team of over 1,700 of the brightest and most innovative people in tech across 26 offices around the globe. Valued at US$6.2 billion and backed by world-leading investors including Visa, Airtree, Blackbird, Sequoia, DST Global, Greenoaks, Salesforce Ventures, Lone Pine, and Square Peg, Airwallex is leading the charge in building the global payments and financial platform of the future. If you’re ready to do the most ambitious work of your career, join us.

As a Customer Support Analyst, you’ll be a key player in elevating Airwallex’s customer experience by combining your strong communication skills, analytical mindset, and passion for problem solving. You’ll have outsized influence on how our customers perceive Airwallex, drive operational change, and partner with cross-functional teams to build and scale best-in-class support.

With a deep appreciation for operational excellence and a hunger to grow, you’ll play an essential role in both the day-to-day resolution of customer issues and in identifying larger patterns to help us improve our products and processes. This is a hands-on role: you’ll roll up your sleeves to deliver solutions, communicate insights, and push for continuous improvement at every opportunity.

Responsibilities:

• Serve as the primary point of contact for customers (via email and phone), addressing a diverse range of queries and concerns with empathy, precision, and professionalism.

• Communicate product knowledge and updates clearly; help customers navigate complex fintech concepts and Airwallex processes.

• Troubleshoot and resolve customer inquiries end-to-end, escalating complex or technical issues to relevant internal teams as needed.

• Collaborate closely across teams - Compliance, Operations, Commercial, Technical Support - to accelerate issue resolution and ensure a seamless service experience.

• Analyse trends in customer feedback to spot operational or product improvement opportunities. Regularly share insights with team leaders to drive changes and optimise the support experience.

• Enhance self-service tools: review and update help documentation, FAQs, and knowledge bases, making it easier for customers to find solutions independently.

• Participate in ongoing training and knowledge sessions to stay current with product launches, changes, and industry best practices.

• Support management and leadership requests with ad hoc data dives or special projects when needed.

Who you are:

• Passionate about making a meaningful impact and always seeking better ways to deliver results.

• A relentless problem solver with strong analytical skills and an appetite for learning.

• A genuine truth-seeker, confident enough to speak up but humble enough to listen and grow.

• Exceptional communicator (both written and verbal), fluent in English, able to explain complex topics clearly.

• Able to remain composed and empathetic during challenging interactions, turning customer issues into positive experiences.

• Collaborative, thrives in diverse teams, and works effectively across different functions and geographies.

• Adaptable in fast-paced, ever-changing environments.

Qualifications:

• Previous experience in customer service or related roles, ideally within retail, fintech, financial services, technology, or high-growth environments.

• Experience with Enterprise/high value clients is a plus.

• Experience with help desk systems and communication tools.

• Knowledge of cross-border payments, foreign exchange, financial regulations is advantageous.

• Bachelor’s degree or equivalent strongly preferred.

Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don’t regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.

Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary.

• Assist as sales team supports
• Assist in resolving any administrative problems
• Attend customers regarding their inquiries
• Prepare and modify documents including correspondence, reports, drafts, memos and emails
• Provide general administrative and clerical support including mailing, scanning, and copying
• Perform data entry
• Prepare and modify documents including correspondence, reports, drafts, memos and emails
  
  

• Minimum education is Secondary School or higher
• Fresh graduates are welcome to apply
• Able to communicate with English averagely
• At least 1 years working experience in related field
• Team player with a mature personality and able to work independently under pressure
• Customer focus with excellent interpersonal and communication skills and possess the ability to interact with all levels
• Able to work for weekends with alternatives leave on weekdays
  
  

• Performance bonus
• Medical and insurance coverage
• Increment based on performance
• EPF
• SOCSO
• Annual leave

GKN Aerospace is ‘s werelds meest toonaangevende leverancier binnen de vliegtuigindustrie. Met 38 productielocaties in 12 landen bedienen we meer dan 90% van ‘s werelds vliegtuig- en motorfabrikanten en een omzet behaald van £3,35 miljard in 2023. Wij ontwerpen en produceren innovatieve slimme ruimtevaartsystemen en componenten. Elke keer dat je per vliegtuig reist, is het waarschijnlijk dat GKN je op weg helpt.

We zijn op zoek naar mensen die een verschil willen maken, getalenteerde medewerkers met de vaardigheden en passies om het beste te worden in wat ze doen.

Job Summary

Under minimal supervision, handles customer requests for information on request for quotes, provides assistance to internal/external customers regarding past/planned shipments, pricing, schedules, and invoicing problems and provides a variety of clerical and administrative support.

Job Responsibilities

• Responds to customer requests for status details on current/past orders. Responsible for documentation of customer account information on assigned customers.
• Provides details to others within the Customer Support organization for Requests for Quote, technical and engineering details on repair scopes and special needs for a timely response to the customer.
• Assists Marketing reps on customer concerns, order status and key customer contacts. Requires the need to understand and make maximum use of computer programs for order entry, reports, inquiries, and various directories that provide customer account details for answering customer inquiries/needs.
• Documents customer account details regarding P.O. requirements, shipments, packaging, pricing approvals, certifications, and delivery requirements.
• Provides administrative support including data entry, answering telephones, referring calls/messages, sending emails/faxes, and distributing customer details to other business unit functions.
• Provides administration of all government contracts by issuing required reports, requests for GBL, update of inventory logs as may be required by contract clauses. Works in concert with quality and engineering to assure that documentation/certifications are in compliance with government requirements.
• Administers assigned customer accounts including fostering good customer relationships, being responsive to customer requests, and balancing customer needs with the companyÂs available resources.
• Assist in the development and maintenance of a business culture, which supports the Company's overall business objectives and goals, to include issues that involve Âcost, quality, process, schedule and peopleÂ.
• Ensure the company's commitment to maintain a safe workplace and to protect the environment through the establishment and support of Company policy and adherence to various government regulations.
• Fully comply with the "GKN Aerospace, Inc. Policy Statement on Contracting with the United States Government" in all areas of responsibility involving direct and indirect contracting with the United States Government.
• Performs other duties, tasks and responsibilities as assigned.
  

Job Qualifications

• Diploma/ Degree holder in Business Management or equivalent
• Minimum of 3 years related experience with 2 years in a contracts or customer service environment that deals with manufactured products.
• Intermediate level computer skills, knowledge & experience with spreadsheets/databases.
• Excellent oral and written skills to include good spelling and grammar skills
• Second language strongly preferred and may be a requirement.
• Some knowledge of shop manufacturing processes preferred.
• Ability to represent the Company in a highly professional manner.
• Must maintain the highest level of confidentiality.
• Must be well-organized, be able to multi-task and have a high level of attention to detail.
• Must be able to work under pressure when dictated by customer needs. Must be customer service driven, able to understand and support the business goals and objectives.
• Must handle company private, sensitive and personal information in a professional and confidential manner.
  

Diversity Inclusion and Belonging (DIB)

As a global engineering company, innovation is what differentiates us from our competitors and is central to our success.

A balance of cultures, ethnicities and genders help bring new ideas and creativity to GKN. We need people of different backgrounds, with different skills and perspectives to spark originality, imagination and creativeness in our teams around the world.

GKN is an equal opportunity employer.

We treat all our employees and applicants fairly and are committed to ensuring that there is no discrimination or harassment against any employee or qualified applicant on the grounds of age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status or any other characteristic protected by law.

Are you a people person who thrives on making new connections? Are you looking to join a dynamic team that works at the intersection of the media and PR industries? Join Telum Media and take your career to the next level.

Telum Media is a tech company, founded in 2013, that creates connections between the communications and media industries across the Asia-Pacific region, Australia, New Zealand, and the Middle East. We work with our friends in journalism and public relations every day to update our comprehensive, MEA and APAC-wide information platform, publish breaking industry news, and host tailored regional networking and educational events.

We are seeking a motivated and enthusiastic Executive, Customer Support to join our Customer Support Team in Kuala Lumpur . This role is ideal for those with one to two years of customer support experience looking to gain more exposure. The ideal candidate will have a strong interest in customer service, excellent communication skills, and the ability to manage customer interactions across multiple time zones. This role specifically covers Middle East , ensuring seamless support for our customers in the Middle East region.

What you will do:

· Team Support : Working as part of a team of customer support representatives to ensure consistent deliver of high-quality service, directly reporting to the Manager, Customer Support

· Customer Support Coverage: Provide support for Middle East clients from 1:00 PM to 10:00 PM Malaysia time (9:00 AM to 6:00 PM Dubai time), ensuring uninterrupted service.

· Customer Engagement : Handle inquiries via email and chat, resolve issues efficiently, and maintain a professional and customer-centric approach.

· Escalation : Collaborate with the team to escalate and manage complex customer issues, ensuring timely and effective resolutions in alignment with company guidelines.

· Data Analysis : Analyzing customer activity data to identify trends, insights, and opportunities for the Client Management Team to engage to help drive client retention.

· Collaboration with Client Manager : Support the Middle East Client Manager by managing customer requests

· Communication : Foster clear communication within the team and with other departments, sharing relevant information and insights to improve overall customer satisfaction.

· Technology Utilization : Learn and utilize Telum Media’s platform as well as the other customer support tools and systems to help drive customer insights.

· Training & Documentation : Update internal support guides and contribute to training materials to enhance the knowledge base for both customers and internal teams.

What we’re looking for:

· Bachelor’s degree or equivalent experience in a related field.

· Minimum 3 years of customer support experience, preferably in a SaaS or technology-driven environment.

· Strong written and verbal communication skills in English.

· Experience with customer support tools such as Intercom, Freshdesk, or similar platforms.

· Problem-solving mindset with a customer-first approach.

· Ability to work independently and efficiently in a remote support environment.

· Strong attention to detail and accuracy in all communications and tasks.

· Willingness to adapt to different time zones and work schedules as need.

What we offer:

· A comprehensive training and development programme to support your career progression

· A hybrid working environment

· Annual leave: 15 days

· Company social events

· Our office is 5 minutes walking distance from MRT TTDI station.

Telum Media is committed to inclusion and diversity, and we encourage all qualified individuals to apply for this position. If you are passionate about developing a career at the heart of the media and communications industries, we look forward to hearing from you

JOB SCOPE:

• Provide exceptional customer service through live chat, email, and inbound/outbound calls, ensuring a seamless experience.
• Address customer inquiries promptly and deliver accurate information on product features, benefits, and pricing.
• Foster strong customer relationships by conducting proactive follow-up via calls and emails.
• Consistently achieve and exceed individual and team KPIs and performance targets.

REQUIREMENTS:

• Candidate must possess at least SPM
• No experience needed
• Immediate Starters
• Excellent command of English in both verbal and written communication

Job Types: Full-time, Fresh graduate

Pay: Up to RM2,500.00 per month

Benefits:

• Opportunities for promotion
• Professional development

Chevron Malaysia Limited is accepting online applications for the position of Customer Support Specialist located in Kuala Lumpur,Malaysia through August 21 , 2025 at 11:59 p.m. (Eastern Standard Time).

Responsibilities for this position may include but are not limited to:

• General customers’ queries and complaints (services, products, promotions) handling via phone, email, and/or fax for fleet related card products & overall service stations’ customer experience

• Handle fuel ordering, updates, or changes – primary contact point for fuel terminal direct orders of service stations and customers’ orders

• Handle queries on all promotional programs – inclusive of Retail & Loyalty

• Card Functions: Handles day-to-day inquiries and maintenance on card accounts including account balance checking, transactional activities (e.g., transaction details, disputes, and waiver/adjustments) & billing statements

• Other work task(s) absorbed in support of Business Units inclusive of: credit limit/usage threshold monitoring, dunning calls on overdue accounts, monthly reporting, digitized platforms access/usage tracking, fleet card products back-end support

• As tester in business improvement processes and other digitization initiatives

• Flexible & willingness to be assigned to new roles and responsibilities whichever deemed fit by the Business after evaluation on skillsets and potential

Qualifications:

• Degree or Bachelor of Arts in any discipline e.g., Business Sciences, Informatics, or Linguistics

• Ideally 5+ years of experience in Customer Service, Data Management and IT-related support

• Willing to work on customer service centre’s shift cycles including weekends and public holidays

• Proficient in English, Bahasa Malaysia, Mandarin, and Cantonese

• Strong ability to manage large-scale, inherited datasets with precision, and simplify information through a sharp, need-to-know lens

• Team player and good communications skills

• Self-motivated and able to deliver results independently

Relocation Options:

Relocation will not be considered within Chevron parameters.

International Considerations:

Expatriate assignments will not be considered.

Chevron regrets that it is unable to sponsor employment Visas or consider individuals on time-limited Visa status for this position.

Chevron is an Equal Opportunity / Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status, or other status protected by law or regulation.

Chevron participates in E-Verify in certain locations as required by law.