364 Technical Support jobs in Malaysia

ELSA ENERGY Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

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ELSA ENERGY Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

2 days ago Be among the first 25 applicants

Join to apply for the Technical Support role at ELSA ENERGY

Industry : Oil & Gas

Location : Onshore / Offshore (as required)

• Provide expert technical support and advice on subsea inspection and intervention requirements.
• Assist in the planning, coordination, and execution of subsea inspection programs in line with SIMS objectives.
• Review and interpret subsea inspection data, ensuring accuracy, completeness, and compliance with industry standards.
• Recommend and implement appropriate intervention measures based on inspection findings.
• Liaise with internal teams, contractors, and vendors to ensure timely and efficient delivery of SIMS services.
• Support the development, maintenance, and continuous improvement of the Subsea Inspection Management System database and workflows.
• Ensure all inspection and intervention activities are performed in accordance with health, safety, and environmental (HSE) policies and regulatory requirements.
  
  
  

Position : Technical Support

Industry : Oil & Gas

Location : Onshore / Offshore (as required)

Key Responsibilities:

• Provide expert technical support and advice on subsea inspection and intervention requirements.
• Assist in the planning, coordination, and execution of subsea inspection programs in line with SIMS objectives.
• Review and interpret subsea inspection data, ensuring accuracy, completeness, and compliance with industry standards.
• Recommend and implement appropriate intervention measures based on inspection findings.
• Liaise with internal teams, contractors, and vendors to ensure timely and efficient delivery of SIMS services.
• Support the development, maintenance, and continuous improvement of the Subsea Inspection Management System database and workflows.
• Ensure all inspection and intervention activities are performed in accordance with health, safety, and environmental (HSE) policies and regulatory requirements.
  
  
  

Requirement(s):

• Bachelors degree in Engineering (Mechanical, Marine, Subsea, or related discipline) or equivalent technical qualification.
• Knowledge of subsea systems, inspection methods (ROV, diver, NDT), and intervention techniques.
• Experience with Subsea Inspection Management Systems or equivalent asset integrity software.
  
  
  

Note: Only those applicants who meet the above criteria will be contacted as part of shortlisting process Seniority level

• Seniority level Not Applicable

Employment type

• Employment type Full-time

Job function

• Job function Information Technology
• Industries Oil and Gas

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Overview

Coda Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia Get AI-powered advice on this job and more exclusive features. Coda delivers commerce solutions that accelerate global growth for our partners. With over a decade of experience, we’re trusted by 300+ publishers—including Activision, Bigo, Electronic Arts, Moonton, and Riot Games—to grow their revenue and audiences worldwide. Our suite of solutions includes Custom Commerce, a fully customizable web store; Codapay, enabling seamless direct payments through API integration on publishers’ websites; Codashop, the go-to marketplace for millions of gamers to purchase in-game content; and Distribution, extending Codashop content through our network of trusted commerce partners. Headquartered in Singapore with a team of 400+ Codans, Coda has been recognized as an industry leader, named an APAC High Growth Company (2023) by Financial Times, one of Granite Asia’s NextGenTech ), a payments leader on Fortune’s Fintech Innovation Asia list (2024), and listed among The Straits Times Fastest Growing Fintechs (2024). For more on how Coda helps publishers grow faster and smarter, visit coda.co. Responsibilities

Provide high-quality technical support for

Coda's platform

to users, in-house developers, and global partners across various communication channels Monitor platform health and service availability using internal tools and dashboards; proactively identify and respond to anomalies, outages, and performance issues Assess, triage, and manage technical and functional inquiries from global stakeholders, ensuring clear communication and prompt resolution Manage and prioritize multiple support cases concurrently, maintaining efficiency, accuracy, and SLA adherence Assist internal and external stakeholders in

QA testing

to validate functionality and ensure system reliability and performance Identify, investigate, and document incidents; escalate critical issues to the appropriate engineering or operations teams when needed Take ownership of incident response processes, including detection, impact analysis, stakeholder communication, coordination of response teams, and post-incident reviews Contribute to continuously improving monitoring, alerting, and incident management processes to enhance system resilience and operational efficiency What We Do

Coda delivers commerce solutions that accelerate global growth for our partners. With over a decade of experience, we’re trusted by 300+ publishers—including Activision, Bigo, Electronic Arts, Moonton, and Riot Games—to grow their revenue and audiences worldwide. Our suite of solutions includes Custom Commerce, a fully customizable web store; Codapay, enabling seamless direct payments through API integration on publishers’ websites; Codashop, the go-to marketplace for millions of gamers to purchase in-game content; and Distribution, extending Codashop content through our network of trusted commerce partners. Headquartered in Singapore with a team of 400+ Codans, Coda has been recognized as an industry leader, named an APAC High Growth Company (2023) by Financial Times, one of Granite Asia’s NextGenTech ), a payments leader on Fortune’s Fintech Innovation Asia list (2024), and listed among The Straits Times Fastest Growing Fintechs (2024). For more on how Coda helps publishers grow faster and smarter, visit coda.co. Requirements

Minimum of 2 years of technical support experience, preferably within the payments, e-commerce, fintech, or gaming sectors Diploma or degree in Computer Science, Information Technology, or related certifications Excellent written and verbal communication skills in English; proficiency in Chinese is a plus, but not mandatory Flexibility, adaptability to changes, and an intense urgency in addressing critical issues Exceptional attention to detail, along with effective problem-solving and time-management skills Basic understanding of programming languages and software development processes Willingness to work in shifts, including evenings, overnight hours, weekends, and public holidays as needed Familiarity with monitoring tools and ITSM platforms for incident tracking and resolution Working at Coda

With Codans spread across over 20 countries worldwide, our fast-paced, challenging, and highly collaborative environment breaks down time zones and cultural barriers, empowering you to chase innovative ideas, contribute to Coda’s growth, and make a lasting impact. If you have a passion for pushing boundaries and thrive on continuous improvement through experimentation, we would love to hear from you! Our Perks

Wellness Boost:

Stay healthy with resources for physical and mental well-being with our flexible benefits and Employee Well-being Program - because you matter! Customized Benefits : Tailor your benefits with our flexible plan. Growth Opportunities : Unlock your potential through clear progression paths. Skill Development : Access training resources to fuel your personal and professional growth. Volunteer Time Off : Enjoy paid time off to make a difference in the world through volunteering. Family Support : Take advantage of paid Family Care Leave to bond with your family, while our selected Flexible Benefits also cater to your family’s needs. We are proud to be an equal opportunity employer, embracing the unique qualities of every individual, regardless of gender, race, age, religion, disability, or other local protected classes. Our goal is to foster an inclusive environment where everyone feels welcome and valued. Due to the large number of exceptional applications we receive, we can only reach out to shortlisted candidates. If you don’t hear from us, rest assured there may be another opportunity at Coda that aligns better with your unique abilities. Remember to check our Careers Page for more exciting job openings! Seniority level

Not Applicable Employment type

Full-time Job function

Information Technology Industries

Hospitality, Food and Beverage Services, and Retail Referrals increase your chances of interviewing at Coda by 2x Sign in to set job alerts for “Technical Support Specialist” roles. Petaling Jaya, Selangor, Malaysia 5 days ago

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ELSA ENERGY Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia Join or sign in to find your next job

Join to apply for the

Technical Support

role at

ELSA ENERGY ELSA ENERGY Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 days ago Be among the first 25 applicants Join to apply for the

Technical Support

role at

ELSA ENERGY Industry : Oil & Gas

Location : Onshore / Offshore (as required)

Provide expert technical support and advice on subsea inspection and intervention requirements. Assist in the planning, coordination, and execution of subsea inspection programs in line with SIMS objectives. Review and interpret subsea inspection data, ensuring accuracy, completeness, and compliance with industry standards. Recommend and implement appropriate intervention measures based on inspection findings. Liaise with internal teams, contractors, and vendors to ensure timely and efficient delivery of SIMS services. Support the development, maintenance, and continuous improvement of the Subsea Inspection Management System database and workflows. Ensure all inspection and intervention activities are performed in accordance with health, safety, and environmental (HSE) policies and regulatory requirements.

Position : Technical Support

Industry : Oil & Gas

Location : Onshore / Offshore (as required)

Key Responsibilities:

Provide expert technical support and advice on subsea inspection and intervention requirements. Assist in the planning, coordination, and execution of subsea inspection programs in line with SIMS objectives. Review and interpret subsea inspection data, ensuring accuracy, completeness, and compliance with industry standards. Recommend and implement appropriate intervention measures based on inspection findings. Liaise with internal teams, contractors, and vendors to ensure timely and efficient delivery of SIMS services. Support the development, maintenance, and continuous improvement of the Subsea Inspection Management System database and workflows. Ensure all inspection and intervention activities are performed in accordance with health, safety, and environmental (HSE) policies and regulatory requirements.

Requirement(s):

Bachelors degree in Engineering (Mechanical, Marine, Subsea, or related discipline) or equivalent technical qualification. Knowledge of subsea systems, inspection methods (ROV, diver, NDT), and intervention techniques. Experience with Subsea Inspection Management Systems or equivalent asset integrity software.

Note: Only those applicants who meet the above criteria will be contacted as part of shortlisting process

Seniority level

Seniority level Not Applicable Employment type

Employment type Full-time Job function

Job function Information Technology Industries Oil and Gas Referrals increase your chances of interviewing at ELSA ENERGY by 2x Sign in to set job alerts for “Technical Support Specialist” roles.

Petaling Jaya, Selangor, Malaysia 5 days ago Federal Territory of Kuala Lumpur, Malaysia 1 year ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago Federal Territory of Kuala Lumpur, Malaysia 4 weeks ago IT Technical Support Specialist (BAU) - IT Department

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 4 months ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia MYR4,500.00-MYR9,500.00 3 weeks ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 4 weeks ago Petaling Jaya, Selangor, Malaysia 2 days ago Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago Technical Application Specialist (ERP Support)

Federal Territory of Kuala Lumpur, Malaysia 1 week ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 month ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 days ago Technical Application Specialist (ERP Support)

Federal Territory of Kuala Lumpur, Malaysia 1 week ago Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago Internship For Technical Support Specialist

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia MYR500.00-MYR650.00 3 weeks ago Support Associate (Hybrid Work Schedule)

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 5 months ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago Fresh ITGraduates - Service Desk Analyst ( Immediate Joiners)

Federal Territory of Kuala Lumpur, Malaysia 1 week ago WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

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Officer - Technical Support page is loaded# Officer - Technical Supportlocations: Malaysia | Selangor | SDBA HO (B130)time type: Full timeposted on: Posted Todayjob requisition id: JR **Company :**Sime Darby Beyond Auto Sdn. Bhd.* Liaise with overseas and local suppliers pertaining on mandatory equipment for new / existing Service Dealers operation usage.* Conduct accessory evaluation on the quality, durability and functionality based on the field feedback and liaison with supplier to improve the quality.* Observe and develop S.O.P to improve the aftersales operation process and technical process.* Conduct monthly meeting to follow up the outstanding issue.* Conduct periodical visit to evaluate / assess Service Dealer’s premises, operations and monitoring their performance through ‘Monthly Dealer Performance.* Monitor Quality Information Report (QIR) feedback and engage with Principal if the quality issue is critical.* Ensure critical technical problems are solved which are raised by branches and dealers.* Prepare a case study based on the findings from the field and liaise with BYD Principal and share with other dealers in order to reduce their diagnostic time.* Provide technical investigation if required.* Provide technical support to Service Dealers and Branch.* Ensure all the hotline cases are replied within the time frame and closed within 6 days after writing and tele-conversation with relevant parties.* Liaise with principal technical team in relate with technical matters.
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Technical Support Specialist - Healthcare Informatics page is loaded# Technical Support Specialist - Healthcare Informaticslocations: Petaling Jayatime type: Full timeposted on: Posted Todayjob requisition id: # Job TitleTechnical Support Specialist - Healthcare Informatics# Job DescriptionPhilips is a global leader in health technology, committed to improving billions of lives worldwide and striving to make the world healthier and more sustainable through innovation. Driven by the vision of a better tomorrow.But it’s not just what we do, it’s who we are. We are 80,000, wonderfully unique individuals, with two things in common. and a relentless determination to deliver on our customers’ needs. It’s what inspires us to create meaningful solutions – the kind that make a real difference – when it matters most.The world and our customers’ needs are changing faster than ever before and while we are proud of what we do already, we know we can do more. That’s why we need you, to help us tackle increasingly complex challenges posed by ever evolving health and well-being needs.**In this role, you have the opportunity to** focus on delivering excellent healthcare informatics product service support expertise to customer and being there for customers when they need us most. The **Technical Support Specialist - Healthcare Informatics** is responsible for providing service support expertise to customers, ensuring high customer satisfaction. Activities include resolution of incidents, problems and services requests raised by customers (internal or external). The role provides a conduit between its area of expertise and the cross functional teams; comprising Philips EDI (Healthcare Informatics division) as represented by the Service Desk, Solutions Group, Project Office, EDI Sales and Management.**Key Responsibilities:*** Manage and maintain effective communication with customers in relation to logged service requests.* Manage effective communication with internal and external cross functional teams.* Effectively utilize service tools for the logging, triage and classification of cases in line with published work instructions, leading to resolution – remotely or onsite.* Monitoring of cases to ensure SLAs are being met for communication and resolution, escalating cases where SLA breach is approaching, and a case is unresolved* Negotiating and prioritizing case load with the Service Delivery Manager and/or the support team members.* Work on root cause analysis of the incident when needed and work with Problem management team or Subject Matter Expert for further analysis.* Undertaking analysis of cases to identify recurring incidents and liaising with Incident management, Problem management and other functional groups to ensure permanent resolution to these incident types* Participate in weekly rotating on-call responsibilities, providing 24/7 coverage.* Work with team to perform preventive maintenance.* Participate and contribute in cross functional team as an active team member* Scoping, designing, building, deploying and/or integrating solutions · Fulfilling software implementation deliverables such as detailed design documentation, system build, configuration and testing ·* Analyzes the unique business, technical and clinical customer requirements to design, build and/or integrate the most appropriate solution · Based on customer requirements, serves as a consultant to provide technical recommendations that best suit the environment.* Documentation of solutions to ensure support teams and other consultants can participate in support and onward development ·* Practices strong configuration management and version control · Execute activities as described in the Philips Excellence Process Framework* Manage and maintain effective communication with customers in relation to logged service requests and project deployment.* Mentors and trains customers to maintain their systems · Is a customer advocate and leverages insights to drive product decisions.* Participate and contribute in cross functional team as an active team member. Contributes to the collective learning of Philips, seeking to share knowledge globally; assesses and shares repeatable processes that can be leveraged across multiple projects ·* Manage effective communication with internal and external cross functional teams.* Effectively utilize service and project management tools for the logging, triage and classification of cases and time worked against a project in line with published work instructions, leading to resolution – remotely or onsite.* Resolve technical issues and offer proactive technical support ·* Monitoring of cases that has been assigned to ensure SLAs are being met for communication and resolution, escalating cases where SLA breach is approaching, and a case is unresolved.* Meeting project milestones and timelines for tasks / activities that has been assigned.* Negotiating and prioritizing, timelines, case load with various internal stakeholders and/or the support teams.* Work on root cause analysis of the incident when needed and work with Problem management team for further analysis.* Undertaking analysis of cases to identify recurring incidents that could be potentially due to quality of deployment during the project phase and liaising with Incident management, Problem management and other functional groups to ensure permanent resolution to these incident types* Participate project deployment and associated activities which may require working beyond business hours.* Work with the technical support team to optimize existing install bases with learnings from deployments**To succeed in this role, you’ll need a customer-first attitude and the following:*** Relevant degree in computer science or related technology with a minimum of 5 years overall experience with 3+ years hands-on experience supporting different customer* **Windows Server Administration experience preferred*** **Knowledge Oracle database, VMware, Hyper-V, Windows Server application and Network technologies preferred*** Awareness of or Familiarity with Radiological workflow, including DICOM, HL7 etc., preferred but not mandatory.* Proven proactive, self-starter with ability to assess complicated scenarios, determine action required, and engage appropriately to resolution* Proven ability to solve problems systematically and effectively, ensures high customer satisfaction* Self-driven, independent, humble and team spirited with learning aptitude.* Exhibits leadership through personal responsibility, accountability and teamwork.* Able to write client-side scripts like PowerShell, batch etc.**How we work at Philips**There are three core ways that define our ways of working - . We believe this enables us to deliver an outstanding experience to our customers and create the best place to work for people who share our passion.We know just how important direct interactions are and work is more engaging when we are more frequently face-to-face, and that we experience better collaboration which drives innovation. While we have many different types of roles across Philips most require a combination of in-person collaboration with colleagues and partners, usually at a Philips location, and individual focus time, which can be done remotely.Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on innovative, customer-first health technology solutions. Help us improve the health and well-being of billions of people, every year. Ultimately creating a career that no one could have planned for. Even you.Visit our careers website to explore what it’s like , read stories from our , find information about our and answers to some .locations: Petaling Jayatime type: Full timeposted on: Posted 12 Days AgoAt Philips, we believe that every human matters. As a global health-tech
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Overview

Direct message the job poster from Luxoft

Our Client a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America are looking for Consultants to be part of the project.

The Technology and Operations function is comprised of five teams of specialists with distinct capabilities: business partnership, technology, operations, risk governance and planning support and services. They work closely together to harness the power of technology to support our physical and digital banking services and operations. This includes developing, centralising and standardising technology systems as well as banking operations in Malaysia and overseas branches.

The client has more than 80 years of history in the banking industry and is expanding its footprint in Malaysia.

The selected resource will be working in a newly setup technology centre located in Kuala Lumpur as part of Technology and Operations to deliver innovative financial technology solutions that enable business growth and technology transformation.

Responsibilities

• Provide application support to various business users. Attend to business queries and business requests promptly. Follow through the business requests to a proper closure
• Work on timely resolution for reported incidents so as to meet service level targets. Incidents include failures & queries reported by business users and technical staff; event alerts automatically detected and reported by event monitoring tool
• Perform root cause analysis to identify permanent solution so as to prevent recurring incidents and to minimize the impact of incidents that cannot be prevented
• Ensure all incidents and problems are proactively managed - Prioritizing numerous issues of varying severity and escalate issues as appropriate to necessary teams and management
• Collaborate with the development team in identifying resolutions and transitioning of releases into production environment
• Adopt standard Incident and Problem Management workflow and processes, i.e timely ticket, defect and incidents loggings including proper change management processes and quality issue/impacts emails
• Participate in DR/BCM activities or infrastructure related upgrade
• Responsible for capacity management. To monitor & analyse current performance and capacity data and forecast the capacity required by the applications ahead
• Aside from day-to-day support duties, there will be requirements to undertake other responsibilities such as management reporting & other centrally driven project initiatives as needed

Mandatory Skills

• Degree in computer science/engineering or related disciplines
• 3+ years of experience in application development and support environment in Banking Finance, Finance knowledge for GL, MAS, GST, Regulatory and Reporting/business intelligence
• Working experience in Unix/Windows platforms, batch scheduling tools, Database query skills, BI Tools skillsets
• Mandatory Technical skills: Unix / Linux, Project management experience
• Excellent communication, interpersonal and analytical skills
• Excellent knowledge of front to back banking business , finance, risk and accounting data across various sectors
• Excellent & proven Incident/Problem Management and organization skills a must.

Nice-to-Have Skills

• Knowledge of Finance, Risk, Accounting, ITIL of similar framework will be advantage
• Nice to have Axway Managed File Transfer/ Axway Secure Transport or Informatica
• Oracle Database 19c, JBoss EAP, OpenShift Container Platform
• Infrastructure/network expertise
• Shell scripting

Seniority level

• Associate

Employment type

• Full-time

Job function

• Information Technology

Industries

• IT Services and IT Consulting

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Overview

Technical Support Engineer – Kuala Lumpur, Malaysia

Serve as a domain technical expert to provide second-line support for customers' technical issues and ensure closed-loop resolution. This includes daily troubleshooting of complex technical problems, fault handling, critical business support, and other technical guarantee work. Track customers' key requirements and bugs, and collaborate with product and R&D teams to promote product optimization. Use Alibaba Cloud inspection and diagnosis tools to help customers avoid potential risks in their online critical systems and ensure system stability. Provide solutions related to cloud products in enterprise-level services and assist customers in implementing business on the cloud environment to promote cloud usage.

Responsibilities

• Provide second-line technical support and ensure timely, closed-loop resolution of customer issues.
• Troubleshoot complex problems, handle faults, and deliver critical business support.
• Act as a domain expert to capture customer requirements and collaborate with Product/R&D on product optimization.
• Utilize Alibaba Cloud tools to diagnose issues, reduce risk, and maintain system stability for customers.
• Assist customers in implementing cloud-based architectures and managing cloud environments to increase cloud usage.

Qualifications

• Bachelor's degree, preferably in Computer Science, Software Engineering, Cloud Computing, or related fields.
• 3+ years of experience in cloud computing or IT-related industries with experience in development/operations (DevOps), service support, or solution design.
• Ability to independently troubleshoot and resolve complex technical issues; able to optimize cloud-based architectures and design vertical domain solutions.
• Experience assisting customers with technical architectures in cloud environments.
• Strong understanding of Linux/Windows OS, networking and TCP/IP; proficient in at least one database (e.g., MySQL/MongoDB/Redis/PostgreSQL/SQL Server) and at least one programming/scripting language (e.g., Java/C/C++/Python/Shell/Perl).
• Expertise in at least two of: system, network, database, container, security, storage, big data, middleware, development, or SRE.
• Proactive, persistent, tech-enthusiastic, with excellent teamwork and professionalism; strong interest in Internet and cloud computing industries.
• Working bilingual capability in Chinese and English.

Required Skills

• Expertise in at least two of the following: system, network, database, container, security, storage, big data, middleware, development, SRE.

Employment Type

• Full-time

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TabSquare provides AI-powered technology solutions for the F&B industry. Through TabSquare's solutions, restaurants can efficiently manage orders, process payments, and effectively engage with their customers. TabSquare assists partner restaurants in driving higher sales, streamlining operations, and delivering an enhanced customer experience. TabSquare is a market leader with operations in Singapore, Malaysia, Indonesia, Australia, the Philippines, Taiwan, Thailand, Hong Kong, Sweden, and the UAE. Trusted by thousands of restaurants, TabSquare's clients include well-known F&B brands such as Pizza Hut, KFC, Minor Food Group, Sushi Tei, Paradise Food Group, Japan Foods Holding, Zingrill Holdings, The Coffee Club, Old Town White Coffee, Secret Recipe, and many more. TabSquare is a wholly owned subsidiary of Delivery Hero, a global leader in the food delivery industry. For more information, visit

Responsibilities

• Acknowledge, troubleshoot, and resolve technical support queries reported via phone, email, WhatsApp, and live chat end-to-end within defined SLAs.
• Attempt and exhaust all possible troubleshooting opportunities.
• Log and track all queries into ticketing tools, ensuring problem statements are correctly identified, and tickets are categorized accurately.
• Own the relationship and communication with clients throughout the course of a support query, providing periodic status updates.
• Identify potential bugs in solutions and escalate issues to relevant internal teams for additional debugging.
• Flag and notify potential high-impact infrastructure issues to internal teams.
• Liaise with Level 2 and Level 3 teams when troubleshooting issues.
• Liaise with Account Managers and other internal stakeholders on payments and billing-related queries.
• Adopt and maintain a client operations-first mindset.
• Recommend and share improvement ideas for continuous improvement.

The Employee, as per business needs, may be required to undertake any other such duties as may be assigned in line with the employee’s position, skills, and capabilities.

Requirements

• Minimum of 2 years of working experience in a technical, help desk, application, or SaaS support function.
• Strong written and oral English communication skills.
• Experience interacting and troubleshooting issues for regional clients.
• Good understanding of content management systems.
• Analytical and able to troubleshoot complex content, network, and printer issues.
• Solid interpersonal and communication skills.
• Able to work autonomously under tight timelines.
• Flexible and high degree of integrity.
• Proficiency in Mandarin is a plus, especially for engaging with Mandarin-speaking merchants or regional partners.
• Exposure to Freshdesk, TeamViewer, and Datadog.
• Previous work experience in a POS or F&B IT Operations support function.

What We Offer

• Growing company in the sunrise sector of F&B tech with amazing AI-powered products.
• Opportunity to strengthen regional experience working across multiple markets in the region and internationally.
• Great base of well-known F&B brands.
• A culture that promotes empowerment, autonomy, and new ideas, enabling employees to deliver the best work of their careers.

Additional Details

• Seniority level: Associate
• Employment type: Full-time
• Job function: Information Technology and Project Management
• Industries: IT Services and IT Consulting

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The ideal candidate will be responsible for configuring and troubleshooting our product to resolve our customers' technical issues. You will support the customer by acting as the liaison between the customer and other internal teams. Your ability to work in complex networking environment will also make you an ideal candidate.

Responsibilities

• Reproduce customer environment and run tests
• Manage and address electronic tickets efficiently
• Liaise between sales team, customer success team, and customers to properly address customer problems
• Troubleshoot and configure software and hardware

Qualifications

• 2+ years' of technical support experience
• Customer service oriented
• Strong written and verbal and troubleshooting skills

Tahap senioriti System Engineering Technicians (Manufacturing Assets Management and Manufacturing Execution System) Technical Support Engineer (Japanese speaking) Software Engineer, Data Infrastructure & Acquisition - Penang, Malaysia Data Warehouse/Business Intelligence Developer

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