260 Technical Support jobs in Malaysia

Our Opening and Your Responsibilities

• Support the technical helpdesk team by providing excellent customer service and resolving technical issues via calls and emails for customers and the operation organization.
• Assist in product testing and ensure test requests are delivered on time.
• Operate the virtual studio system.
• Support technical training initiatives.
• Be able to work in shifts, which may include weekends and public holidays based on the schedule.
• Work closely with the China helpdesk team to ensure smooth process handling and team development.
• Respond to queries, run diagnostic programs, isolate problems, and implement solutions.
• Coordinate with overseas sales offices on product testing logistics and conduct product tests.
• Collaborate with the Market Manager to operate the eStudio for remote demos and training.

• Educational background in automation or mechatronics.
• At least 2 years of experience in service or maintenance support.
• Proficiency in Mandarin to better serve Mandarin-speaking customers.

• Stable employment conditions based on a contract of employment.
• Medical care, including dental coverage.
• Life insurance.

METTLER TOLEDO is a global leader in precision instruments and services, renowned for innovation and quality across various applications. We operate in over 140 countries with a presence in about 40 countries. Visit for more information.

We promote diversity and equal opportunity worldwide, valuing different backgrounds, expertise, gender, and ethnicity. For more details on our commitment to sustainability and diversity, please visit our website.

Main Responsibilities

• Provide front-line trouble-shooting support directly with customers of Sandvik’s equipment
• Co-ordination with back-line / factory team to assist in helping to resolve technical issues
• Provide support for start-up of new Sandvik Equipment on customer’s site
• Root Cause Analysis/Trouble Shooting (only 2nd line support),
• Collects technical feedback in Sales Area (inputs into Database),
• Make recommendations based on reports to better serve the customer and improve processes.
• Perform adjustments of systems on client equipment.
• Work proactively to develop new solutions to prevent recurring problems.
• Upon request, provide application advice to sales and review operating cost proposals.
• Takes technical and application ownership of market releases of new products and new product versions, and ramp down old products.
• Conduct product launch, testing and commissioning services.
• Support operational readiness activities for large projects.
• Support in technical details during New Product Development (NPD) process.
• Aftermarket support to Equipment divisions and Sales Areas.
• Prepare and execute all activities in line with SHEQ rules, regulations, procedures, instructions, guidelines, and promote awareness, including addressing anomalies to others.
• Coach, Mentor, Trainer (incl. knowledge transfer between factory and Sales Area).
• Collaborate with Parts & Services division and take technical responsibility toward training interventions in relevant Sales Area.

Job Requirements

• Relevant qualifications in Engineering along with equivalent mining industry experience
• Minimum 5 years of experience in maintenance, repair and troubleshooting of Sandvik equipment such as surface drill, UG drills, loaders, trucks
• Hands-on Experience in working with mobile / heavy earthmoving equipment in the field
• Hands-on Experience in hydraulic systems for mobile / heavy earthmoving equipment
• Hands-on Experience in electrical systems for mobile / heavy earthmoving equipment
• Good product knowledge of mining and construction equipment
• Preventative and breakdown maintenance experience
• Strong customer service focus and motivation and determination to achieve targets and goals
• Proactive, self-motivated and demonstrate initiative
• Ability to perform under pressure, respond quickly to requests and achieve effective results within given and at times tight time frames
• Ability to be flexible and adaptable in response to organisational and operational change and develop creative solutions to problems
• Ability to work as part of an integrated, broad team
• Proficiency in MS Office applications
• High level of oral and written communication skills

About You

As a Level 1 Technical Support Executive at our headquarters, you will play a crucial role in maintaining the seamless operation of our internal IT services. You will be the first point of contact for employees facing issues with end-user computing devices, corporate applications, networks, and more, ensuring that every interaction leads to a swift and effective resolution of technical issues.

Your Day-to-Day

• Act as the first line of support for all incoming IT related queries, covering a wide range of technologies including EUC devices, systems, networks, printers, employee onboarding/offboarding, corporate applications and custom business applications.
• Review incoming tickets to assess completeness, clarity, and complexity. Engage directly with the requester, preferably via phone calls, to gather more details and perform initial troubleshooting.
• Document troubleshooting steps, findings, and observations in Jira with precision and detail.
• Consult with Level 2 Support or backend support teams using internal communication channels when necessary.
• Determine if the issue should be escalated to the next support level based on the outcome of your troubleshooting efforts.

Your Know-How

• Familiar with IT support services following ITIL guidelines.
• Strong technical foundation with the ability to troubleshoot issues effectively and document findings concisely.
• Excellent communication skills, capable of engaging stakeholders at all levels with a customer-centric mindset.
• Proficiency in using Jira or similar ticketing systems to log and track user issues.
• A proactive and dynamic team player with a focus on continuous improvement.
• It would be advantageous if the candidate possesses knowledge in front-end application development, databases, advanced troubleshooting capabilities, and an understanding of cloud systems

What We Do

Coda delivers commerce solutions that accelerate global growth for our partners. With over a decade of experience, we’re trusted by 300+ publishers—including Activision, Bigo, Electronic Arts, Moonton, and Riot Games—to grow their revenue and audiences worldwide.

Our suite of solutions includes Custom Commerce, a fully customizable web store; Codapay, enabling seamless direct payments through API integration on publishers’ websites; Codashop, the go-to marketplace for millions of gamers to purchase in-game content; and Distribution, extending Codashop content through our network of trusted commerce partners.

Headquartered in Singapore with a team of 400+ Codans, Coda has been recognized as an industry leader, named an APAC High Growth Company (2023) by Financial Times, one of Granite Asia’s NextGenTech 30 (2024), a payments leader on Fortune’s Fintech Innovation Asia list (2024), and listed among The Straits Times Fastest Growing Fintechs (2024).

For more on how Coda helps publishers grow faster and smarter, visit coda.co .

• Provide high-quality technical support for Coda's platform to users, in-house developers, and global partners across various communication channels.
• Monitor platform health and service availability using internal tools and dashboards; proactively identify and respond to anomalies, outages, and performance issues.
• Assess, triage, and manage technical and functional inquiries from global stakeholders, ensuring clear communication and prompt resolution.
• Manage and prioritize multiple support cases concurrently, maintaining efficiency, accuracy, and SLA adherence.
• Assist internal and external stakeholders in QA testing to validate functionality and ensure system reliability and performance.
• Identify, investigate, and document incidents; escalate critical issues to the appropriate engineering or operations teams when needed.
• Take ownership of incident response processes, including detection, impact analysis, stakeholder communication, coordination of response teams, and post-incident reviews.
• Contribute to continuously improving monitoring, alerting, and incident management processes to enhance system resilience and operational efficiency.

• Minimum of 4 years of technical support experience, preferably within the payments, e-commerce, fintech, or gaming sectors.
• Diploma or degree in Computer Science, Information Technology, or related certifications.
• Excellent written and verbal communication skills in English; proficiency in Chinese is a plus, but not mandatory.
• Flexibility, adaptability to changes, and an intense urgency in addressing critical issues.
• Exceptional attention to detail, along with effective problem-solving and time-management skills.
• Basic understanding of programming languages and software development processes.
• Willingness to work in shifts, including evenings, overnight hours, weekends, and public holidays as needed.
• Familiarity with monitoring tools and ITSM platforms for incident tracking and resolution.

Working at Coda

With Codans spread across over 20 countries worldwide, our fast-paced, challenging, and highly collaborative environment breaks down time zones and cultural barriers, empowering you to chase innovative ideas, contribute to Coda’s growth, and make a lasting impact.

If you have a passion for pushing boundaries and thrive on continuous improvement through experimentation, we would love to hear from you!

Our Perks*

Wellness Boost: Stay healthy with resources for physical and mental well-being with our flexible benefits and Employee Well-being Program - because you matter!

Customized Benefits : Tailor your benefits with our flexible plan.

Growth Opportunities : Unlock your potential through clear progression paths.

Skill Development : Access training resources to fuel your personal and professional growth.

Volunteer Time Off: Enjoy paid time off to make a difference in the world through volunteering.

Family Support: Take advantage of paid Family Care Leave to bond with your family, while our selected Flexible Benefits also cater to your family's needs.

*Benefits are reviewed and updated on a yearly basis

We are proud to be an equal opportunity employer, embracing the unique qualities of every individual, regardless of gender, race, age, religion, disability, or other local protected classes. Our goal is to foster an inclusive environment where everyone feels welcome and valued.

Due to the large number of exceptional applications we receive, we can only reach out to shortlisted candidates. If you don't hear from us, rest assured there may be another opportunity at Coda that aligns better with your unique abilities. Remember to check our Careers Page for more exciting job openings!

• Finding cause of issues assigned using logs, knowledge base, other support sources (cover front and backend).
• Working on the life-cycle of help desk incidents.
• Resolving the issue based on support documents/knowledge base especially if it falls in to system configurations, restarts etc.
• Assigning the ticket to L3 support if necessary, otherwise, fixing the issue by code changes.
• Maintaining the Knowledge base.
• Guiding customer support teams (MGCC/ SFU) on troubleshooting the issues or guiding to get more clarity on the issues.
• Review information and training available for L1 support.
• Review Application logs for exceptions and find root cause of the issues and work on resolution (self or via L3 support).
• Support DR activities.
• Ability to learn technologies and delivery as per Team's requirements.

• Minimum 3 years’ experience in L2 support and fixing production issues.
• Prefer previous knowledge on Banking Domain, Payments Domain, Lifestyle Apps Domain.
• Min Technical Skills: o MAE, SME, RMBP Regional, BTS - Spring Boot o M2U MY, M2u Regional, M2U biz - Spring boot, Struts or Exposure to Java Web technologies like Jsp, Servlets o MBPNS, MDIP, QRMS, SSL – Nodejs
• Good to have : Grafana/Prometheus/Dynatrace/ELK
• Minimum soft skills required.
• Ability to quickly learn the Company's product.
• Knowledge of relevant technology which will help effective L2 Support.
• Good communication skills.
• Good documentation skills.
• Team player with good attitude

• Product/Process Improvement - Follow processes provided by the business. Use automated tools to deliver solutions for a wide range of issues. Provide feedback on how to improve automated tools. Attend case triage meetings and/or case discussions to collaborate and share ideas to resolve problems. Provide feedback to improve products to more senior engineers or technical advisors. Identify potential defects and escalate to more senior engineers to resolve.
• Response and Resolution - Review issues and contact customers to understand the issue. Ensure customers stay informed about the status/solution of their issue. Utilize troubleshooting tools (e.g., event logs, performance traces) to help resolve customer issues. Resolve or escalate multiple and varied customer issues. Document technical work and research. Analyze problems and develop solutions to meet customer needs using log analysis and other proprietary tools. Collaborate on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues.
• Readiness - Attend readiness trainings and non-technical trainings to become proficient in support topics.

Required Qualifications:

• Bachelor's degree in Computer Science, Information Technology (IT), or related field
• OR 2+ years of technical support, technical consulting experience, or information technology experience
• OR equivalent experience

Preferred Qualifications:

• Bachelor's degree in Computer Science, Information Technology (IT), or related field AND 1+ years of technical support, technical consulting experience, or information technology experience
• OR 3+ years of technical support, technical consulting experience, or information technology experience

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form. Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

Innovax Systems is a leading provider of systems development and integration of end to end integrated contact centre solutions and web-based applications. Headquartered in Singapore, Innovax Systems' list of customers includes government agencies and Fortune 500 organizations in the Asia Pacific region.

We are currently seeking a Technical Support Engineer , based in Malaysia, to join our team as we expand our operations in the region. You will work with a passionate team of engineers to support and maintain next-generation cloud-based contact centre solutions. You should be a customer-focused, results-oriented individual that thrives in a fast-paced environment.

1. Serve customers by addressing their technical issues, inquiries, and troubleshooting needs of products, equipment, and services via call and email.
2. Proactively investigate and analyze problems to provide efficient solutions and ensure minimal downtime.
3. Ensure smooth workflow processes and attainment of service level commitments.
4. Manage and monitor all installed systems and infrastructure for the organization.
5. Escalate critical or priority issues to relevant teams to expedite resolutions.
6. Assist in conducting product training and onboarding to use our solution.
7. Coordinate various teams testing and evaluating for the development of design and its implementation of the best output.

1. Degree in Information Technology, Computer/Telecommunication, or related field.
2. Excellent communication skills, both written and verbal, to explain technical concepts to non-technical users.
3. Problem-solving skills, critical thinking, and possess an analytical mind.
4. Experience in technical support or customer service in a software or IT environment.
5. Adept at multitasking and managing priorities in a fast-paced environment.
6. Possess self-initiative and able to work independently and collaboratively with people at various levels.
7. Familiarity with Windows and Linux environments.
8. Experience and exposure in VoIP and CSP environments will be an added advantage.

If you are the person we are looking for, email us your resume with your photo, current and expected salary to . We regret that only shortlisted candidates will be notified.

IT Technical Support

Salary: MYR 2,500 - MYR 3,500

1. Candidate must possess at least SPM or STPM or equivalent.
2. Minimum 1-2 years experience required in IT technical support.
3. Must be able to handle basic hardware/software and have troubleshooting skills.
4. Must be able to handle basic hardware/software installation.
5. Must be able to handle basic network/printer configuration.
6. Possess driving license with own transport to travel to customer's site.
7. Required language(s): English, Bahasa Malaysia, Mandarin.
8. Mandarin speaking is a MUST as we have Mandarin speaking customers.
9. Good problem-solving skills.
10. PC assembly, installation, testing, and troubleshooting.
11. On-site support for production PC issues, failures, etc.
12. Receive issues, update tickets accordingly to SOP, and prioritize ticket resolution within SLA.
13. Perform troubleshooting on: PC hardware issues, network failures, barcode scanner, support for Windows 8-10, and good command of command prompt.

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Position Overview:

As a Technical Support Engineer in stream processing, you will play a crucial role in ensuring our customers have a seamless and positive experience while using our streaming data platform. You will be responsible for resolving technical issues, answering inquiries, and providing expert guidance to our customers and internal teams.

Key Responsibilities:

• Customer Support: Act as the primary point of contact for customers seeking technical assistance and support related to our product
• Issue Resolution: Diagnose and troubleshoot technical issues reported by customers and work diligently to resolve them in a timely manner
• Documentation: Maintain thorough and accurate records of customer interactions, issues, and resolutions in our ticketing system
• Technical Expertise: Develop a deep understanding of our product's features, functionality, and underlying technologies to provide effective support
• Communication: Clearly and effectively communicate technical information to both technical and non-technical customers, ensuring they understand solutions and best practices
• Collaboration: Collaborate with cross-functional teams, including developers and product managers, to escalate and resolve complex issues, report bugs, and suggest product improvements
• Knowledge Sharing: Continuously update your knowledge of cloud technologies and stream processing and share insights with the team to enhance overall support capabilities
• Customer Education: Provide guidance, tutorials, and educational materials to customers to help them maximize the value of our product
  
  
  

• Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent work experience)
• Proven experience in technical support, preferably with cloud-based products or services, for at least 1 year
• Strong knowledge of cloud computing platforms (e.g., AWS, Azure, Google Cloud) and cloud-related technologies such as containers, Kubernetes, serverless computing, and databases
• Excellent problem-solving and analytical skills
• Exceptional communication and interpersonal skills
• Ability to work independently and as part of a team in a fast-paced environment
• Customer-focused mindset with a passion for delivering outstanding service
• Passionate about technologies and willing to learn more
  
  

• Industry certifications related to cloud technologies (e.g., AWS Certified Solutions Architect, Azure Administrator)
• Experience with cloud management and monitoring tools
• Knowledge of scripting or programming languages (e.g., Shell, Python, Java)
• Knowledge of stream processing is a plus
  
  
  

• Seniority level Entry level

• Employment type Full-time

• Job function Information Technology
• Industries IT Services and IT Consulting

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