453 Technical Support jobs in Malaysia

We are seeking a proactive and technically skilled Technical Support Engineer (TSE) to provide expert guidance to field technicians and drive continuous improvement across our operations. This role bridges real-time support and system-level diagnostics, contributing to reliability, safety, and performance optimization.

Key Responsibilities

- Provide remote and on-site technical support for troubleshooting and fault resolution

- Assist technicians in diagnosing hardware and software issues using control system interfaces and diagnostic tools

- Analyze service data and breakdown trends to identify systemic issues and suggest corrective actions

- Work with R&D and Engineering teams to implement firmware updates or design enhancements

- Develop and maintain technical manuals, troubleshooting guides, and knowledge bases

- Conduct periodic training sessions and technical workshops for field staff

- Collaborate with Quality Assurance to resolve escalated customer concerns

- Support rollouts of new equipment, technologies, and maintenance standards

- Ensure compliance with safety regulations, service KPIs, and internal audit requirements

Qualifications & Skills

- Bachelor’s Degree in Electrical/Electronic/Mechanical Engineering or equivalent

- 3–5 years of experience in the relevant industrial

- Strong understanding and hands-on of various control systems, components, and fault diagnostics

- Excellent communication skills to explain complex technical concepts to technicians

- Analytical mindset with proficiency in Microsoft Excel or any CMMS/maintenance tracking software

- Proactive attitude and willingness to travel on-site when required

- Ability to work under pressure and manage multiple service support requests

Preferred Experience

- Familiarity with IoT-based monitoring platforms or remote service technologies

- Experience in Lean Maintenance, reliability engineering, or Six Sigma practices

- Multilingual capabilities for regional team support

Why Join Us

- Be part of a forward-thinking technical team driving innovation in vertical transportation

- Get access to advanced tools, professional development, and cross-functional collaboration

- Shape future performance standards for safe, efficient, and intelligent systems

Salary match Number of applicants Skills match

TRIDENT Quantum Sdn Bhd is specializing in distribution, supply, installation, testing and commissioning of engineering products and solutions in mechanical and electrical sector, with core business in Vertical Transportation (lift and escalator) market segment. The company also serves as the regional marketing and technical support for its principal supplier. The company was established in 2007, and has since developed and become an approved competent firm to provide solutions and services for the installation, testing, commissioning, maintenance services and modernization of elevators and escalators.

TRIDENT Quantum Sdn Bhd is specializing in distribution, supply, installation, testing and commissioning of engineering products and solutions in mechanical and electrical sector, with core business in Vertical Transportation (lift and escalator) market segment. The company also serves as the regional marketing and technical support for its principal supplier. The company was established in 2007, and has since developed and become an approved competent firm to provide solutions and services for the installation, testing, commissioning, maintenance services and modernization of elevators and escalators.

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What can I earn as a Technical Support Engineer

Industry: Electrical / Electronic Engineering

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The Role

Do you thrive on solving complex technical problems? Are you excited by high-tech equipment, advanced measurement systems, and hands-on engineering challenges? At Crest Systems, we power innovation by supporting the technologies that drive the future of semiconductors, electronics, and advanced materials. Be part of a company where your contribution truly makes a difference!

What You’ll Be Doing

As a Technical Support Engineer, you’ll be the go-to expert for the installation, support, and maintenance of advanced laboratory and metrology systems. Your responsibilities will include:

Technical Support & Field Service: Provide on-site and remote troubleshooting, maintenance, repairs, and performance tuning to ensure customer systems are operating at peak efficiency.

Installation & Commissioning : Oversee the setup, calibration, and start-up of sophisticated equipment including Atomic Force Microscopes (AFM), Nano Indenters, Industrial Microscopes, Wafer Measurement Systems, Contact Angle Systems, De-capsulation Systems.

Customer Relationship Management : Develop strong working relationships with key customers, becoming a trusted advisor and technical partner.

Track and manage key performance indicators such as response time, equipment uptime, Mean Time Between Failures (MTBF), and support customers in optimizing Overall Equipment Effectiveness (OEE) through proactive maintenance and system performance improvements.

Project Coordination : Lead/support project execution, from scheduling to final delivery, ensuring timely and professional completion.

Cross-functional Collaboration : Work closely with sales, applications, and engineering teams to deliver seamless customer support and system optimization.

What makes this role exciting

a. Be exposed to leading-edge technology and scientific instrumentation used in global R&D and manufacturing .

b. Build your career in a company that values continuous learning, technical excellence, and team collaboration.

c. Supportive team environment with mentorship and career growth opportunities.

d.Platform to apply your engineering background inreal-world applications and client solutions .

e.Opportunities to travel and meet new people, expanding your professional network.

f. Independence and Collaboration: Exhibit your ability to work independently while collaborating with talented colleagues in team projects.

g.Career Growth: Potential for career advancement by demonstrating leadership qualities, excellent communication skills, interpersonal abilities, and strong analytical thinking.

h.Overseas Training opportunities, including trips to conferences and other events.

**Fresh Graduates Are Welcome!

We believe in nurturing talent. If you’re passionate, curious, and willing to learn — we want to hear from you.

Perks and Benefits:

Attractive Salary with generous allowances.

Performance-Based Incentives and annual Performance Bonus.

Staff medical insurance

What You’ll need to Succeed

Degree in Electrical, Electronics, Mechanical, Chemical, Materials, or Biomedical Engineering — or in Science disciplines like Physics, Chemistry, or Biotechnology.

Minimum 1 year of experience in technical support or equipment maintenance. Diploma holders with 2-3 years of relevant working experience will also be considered.

Experience with high-precision instruments (e.g., AFMs, Nano Indenters, De-capsulation Systems) is an advantage.

Background in semiconductor, electronics, or materials industries is a plus.

Strong analytical and problem-solving mindset.

Excellent communication and interpersonal skills — you’ll be working with customers, suppliers, and internal teams.

Must have own transport and be willing to travel extensively within Malaysia.

Eagerness to learn and grow.

Salary match Number of applicants Skills match

Your application will include the following questions:

What's your expected monthly basic salary? Which of the following types of qualifications do you have? How many years' experience do you have as a Technical Support Engineer? Are you willing to travel for this role when required? Do you possess or have access to your own transportation? Which of the following languages are you fluent in? Which of these industries have you worked in? How many years' experience do you have as an Equipment Maintenance Engineer?

Crest Group of Companies is a leading regional equipment and solutions provider with offices in Malaysia, China, Singapore and Thailand. We represent some of the most reputable brands in high technology imaging systems, material analysis equipment, precision measurement instruments, semiconductor/data storage related tools, X-Rays, spectrometers & other products from leading manufacturers in USA, Europe & Asia Pacific (Japan, Korea etc).

Our client consists of customers in multi-national electronics manufacturers (semiconductor, data storage & general electronics), multi-discipline research community (government/private universities & research institutions), oil & gas industry, automotive & many more.

To maintain our robust growth & expansion, we are looking to invite self-driven, energetic and intelligent candidates to join our young, ambitious and dynamic team.

Crest Group of Companies is a leading regional equipment and solutions provider with offices in Malaysia, China, Singapore and Thailand. We represent some of the most reputable brands in high technology imaging systems, material analysis equipment, precision measurement instruments, semiconductor/data storage related tools, X-Rays, spectrometers & other products from leading manufacturers in USA, Europe & Asia Pacific (Japan, Korea etc).

Our client consists of customers in multi-national electronics manufacturers (semiconductor, data storage & general electronics), multi-discipline research community (government/private universities & research institutions), oil & gas industry, automotive & many more.

To maintain our robust growth & expansion, we are looking to invite self-driven, energetic and intelligent candidates to join our young, ambitious and dynamic team.

To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory.

What can I earn as a Technical Support Engineer

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The Role

As a Technical Support Service Engineer, you will play an important role in supporting the performance and reliability of our Life Science Microscopes and Histology & Cytology equipment. You will serve as a key technical expert, ensuring laboratory and research operations run smoothly for our customers throughout Malaysia.

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What You’ll Be Doing:

Deliver expert technical support and service : Perform field service repairs, preventive maintenance, troubleshooting, installations, commissioning, and user training. Ensure equipment operates at peak performance to support critical scientific and medical work.

Build and maintain strong customer relationships : Develop trust and act as a reliable technical advisor to key customers, ensuring their needs are met and issues are resolved promptly and professionally.

Manage projects effectively : Oversee end-to-end execution and delivery of projects, from initial planning through to successful implementation and customer acceptance.

Maintain accurate service records : Compile, update, and manage comprehensive databases covering customer information, service activities, repair histories, and prospective opportunities, ensuring transparency and continuous service improvement.

Stay technically sharp : Attend technical training sessions (locally and abroad) to continuously enhance your technical knowledge and keep up to date with the latest advancements in equipment and technology.

Support business objectives : Collaborate with the sales and application teams to support product demonstrations, pre-sales activities, and customer education initiatives when required.

What makes this role exciting?

· Hands-on work with advanced scientific and medical equipment.

· Opportunities for continuous learning through technical trainings locally and abroad.

· Direct impact supporting important research and healthcare activities.

· Build strong relationships and become a trusted technical expert

Perks and Benefits:

Attractive Salary with generous allowances.

Performance-Based incentive and bonus

Staff medical insurance

What you’ll need to succeed:

Degree or Diploma in Biomedical Engineering, Electronics, Electrical Engineering, Mechanical Engineering, or a related technical field.

At least 2 years of relevant experience in technical support, field service, or maintenance of precision or automated equipment. However, fresh graduates with strong technical aptitude and a growth mindset are also encouraged to apply.

Experience working with automated laboratory instruments, medical devices, or scientific equipment will be a strong advantage.

Proficiency in troubleshooting computer systems and integration with equipment is an added benefit.

Strong problem-solving abilities, excellent communication skills, and a proactive attitude.

Possess a valid driving license and own transport.

Willingness to be based in Petaling Jaya and to travel extensively across Malaysia, including Sabah and Sarawak

Salary match Number of applicants Skills match

Your application will include the following questions:

Which of the following statements best describes your right to work in Malaysia? What's your expected monthly basic salary? Which of the following types of qualifications do you have? How many years' experience do you have as a Technical Support Engineer? Do you possess or have access to your own transportation? How many years' experience do you have as an Equipment Engineer? Are you willing to travel for this role when required? Which of these industries have you worked in?

To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory.

What can I earn as a Technical Support Engineer

About You

As a Level 1 Technical Support Executive at our headquarters, you will play a crucial role in maintaining the seamless operation of our internal IT services. You will be the first point of contact for employees facing issues with end-user computing devices, corporate applications, networks, and more, ensuring that every interaction leads to a swift and effective resolution of technical issues.

Your Day-to-Day

• Act as the first line of support for all incoming IT related queries, covering a wide range of technologies including EUC devices, systems, networks, printers, employee onboarding/offboarding, corporate applications and custom business applications.
• Review incoming tickets to assess completeness, clarity, and complexity. Engage directly with the requester, preferably via phone calls, to gather more details and perform initial troubleshooting.
• Document troubleshooting steps, findings, and observations in Jira with precision and detail.
• Consult with Level 2 Support or backend support teams using internal communication channels when necessary.
• Determine if the issue should be escalated to the next support level based on the outcome of your troubleshooting efforts.

Your Know-How

• Familiar with IT support services following ITIL guidelines.
• Strong technical foundation with the ability to troubleshoot issues effectively and document findings concisely.
• Excellent communication skills, capable of engaging stakeholders at all levels with a customer-centric mindset.
• Proficiency in using Jira or similar ticketing systems to log and track user issues.
• A proactive and dynamic team player with a focus on continuous improvement.
• It would be advantageous if the candidate possesses knowledge in front-end application development, databases, advanced troubleshooting capabilities, and an understanding of cloud systems

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Position Overview:

As a Technical Support Engineer in stream processing, you will play a crucial role in ensuring our customers have a seamless and positive experience while using our streaming data platform. You will be responsible for resolving technical issues, answering inquiries, and providing expert guidance to our customers and internal teams.

Key Responsibilities:

• Customer Support: Act as the primary point of contact for customers seeking technical assistance and support related to our product
• Issue Resolution: Diagnose and troubleshoot technical issues reported by customers and work diligently to resolve them in a timely manner
• Documentation: Maintain thorough and accurate records of customer interactions, issues, and resolutions in our ticketing system
• Technical Expertise: Develop a deep understanding of our product's features, functionality, and underlying technologies to provide effective support
• Communication: Clearly and effectively communicate technical information to both technical and non-technical customers, ensuring they understand solutions and best practices
• Collaboration: Collaborate with cross-functional teams, including developers and product managers, to escalate and resolve complex issues, report bugs, and suggest product improvements
• Knowledge Sharing: Continuously update your knowledge of cloud technologies and stream processing and share insights with the team to enhance overall support capabilities
• Customer Education: Provide guidance, tutorials, and educational materials to customers to help them maximize the value of our product
  
  
  

• Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent work experience)
• Proven experience in technical support, preferably with cloud-based products or services, for at least 1 year
• Strong knowledge of cloud computing platforms (e.g., AWS, Azure, Google Cloud) and cloud-related technologies such as containers, Kubernetes, serverless computing, and databases
• Excellent problem-solving and analytical skills
• Exceptional communication and interpersonal skills
• Ability to work independently and as part of a team in a fast-paced environment
• Customer-focused mindset with a passion for delivering outstanding service
• Passionate about technologies and willing to learn more
  
  

• Industry certifications related to cloud technologies (e.g., AWS Certified Solutions Architect, Azure Administrator)
• Experience with cloud management and monitoring tools
• Knowledge of scripting or programming languages (e.g., Shell, Python, Java)
• Knowledge of stream processing is a plus
  
  
  

• Seniority level Entry level

• Employment type Full-time

• Job function Information Technology
• Industries IT Services and IT Consulting

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• Product/Process Improvement - Follow processes provided by the business. Use automated tools to deliver solutions for a wide range of issues. Provide feedback on how to improve automated tools. Attend case triage meetings and/or case discussions to collaborate and share ideas to resolve problems. Provide feedback to improve products to more senior engineers or technical advisors. Identify potential defects and escalate to more senior engineers to resolve.
• Response and Resolution - Review issues and contact customers to understand the issue. Ensure customers stay informed about the status/solution of their issue. Utilize troubleshooting tools (e.g., event logs, performance traces) to help resolve customer issues. Resolve or escalate multiple and varied customer issues. Document technical work and research. Analyze problems and develop solutions to meet customer needs using log analysis and other proprietary tools. Collaborate on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues.
• Readiness - Attend readiness trainings and non-technical trainings to become proficient in support topics.

Required Qualifications:

• Bachelor's degree in Computer Science, Information Technology (IT), or related field
• OR 2+ years of technical support, technical consulting experience, or information technology experience
• OR equivalent experience

Preferred Qualifications:

• Bachelor's degree in Computer Science, Information Technology (IT), or related field AND 1+ years of technical support, technical consulting experience, or information technology experience
• OR 3+ years of technical support, technical consulting experience, or information technology experience

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form. Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

Job Overview

We are looking for a technically strong and proactive Technical Support Engineer to join our expanding commercial vehicle business in Malaysia. This role is a hybrid of hands-on service, pre-sales technical support, and product feedback liaison with the China HQ. You will play a key role in ensuring customer satisfaction, product improvement, and market adaptability.

️ Key Responsibilities

After-sales & Field Technical Support

• Perform on-site troubleshooting, diagnostics, and basic repairs on commercial vehicles (e.g. sanitation trucks, construction vehicles, or heavy-duty trucks).
• Respond to customer technical inquiries and coordinate repair solutions with HQ.
• Track, analyze, and report recurring technical issues; support root cause analysis and corrective actions.
• Provide feedback to the R&D team in China for product optimization.

Pre-sales Technical Support

• Assist the sales team with vehicle configurations, technical documentation, and product presentations.
• Collaborate with local partners or clients to prepare technical proposals or system layouts.
• Conduct vehicle demonstrations and technical onboarding for new clients or dealers.

Compliance & Certification Support

Support the technical preparation of product certification and homologation documents (e.g. VTA, SIRIM, emission compliance).

• Liaise with government agencies, certification bodies, and internal compliance team.

Job Requirements

1. 3+ years of technical experience in commercial vehicles, construction equipment, or heavy machinery.
2. Strong hands-on troubleshooting and mechanical diagnostic skills.
3. Good communication skills in English (Mandarin is a strong advantage for HQ communication).
4. Able to travel frequently within West Malaysia to visit customers or job sites.
5. Knowledge of vehicle certification processes (VTA, SIRIM, CKD assembly) is a plus.

Quest Technical Support is currently looking for an Enterprise Technical Support Engineer based in Malaysia with the opportunity for remote working, within our Microsoft Platform Management Team.

Quest is an award-winning IT management software provider offering a broad selection of solutions that solve some of the most common and most challenging IT problems. Since 1987, we’ve been reducing the time and money our customers spend on IT administration, so they can invest more on business innovation. With more than 100,000 customers in 100 countries, we emphasize innovation, strong community with customers and partners, and ongoing support throughout our customers’ journey.

Our people are the most critical component of our long-term success which is why we’ve created an extensive benefits package for all team members.

Support Engineers work as part of a global virtual team to provide a high standard of technical support to customers on our Platform Management suite of products. Stellar customer service and handling skills and the ability to interface, collaborate and prioritize customer issues and effectively communicate solutions to customers is crucial to the role.

Responsibilities:

• Provide Technical Support to Quest customers, focusing on migrations (mail, Teams, SharePoint) in an enterprise setting
• Troubleshoot customers’ issues by being able to recreate in support lab environments and by diagnosing potentially complex issues, effectively communicating solutions to customers.
• Maintain a personal queue of ongoing customer issues until resolution, and interface with other departments such as R&D, Sales, and Product Management to bring escalated issues to resolution.
• Document all customer case details on our case tracking system.
• Be proactive in creating & publishing documentation in a customer-focused Knowledge Centered Support (KCS) environment.
• Developing and attending training for self-improvement to assist and share knowledge with other engineers.
• Initiate, participate or lead local and global projects.
• Technical Support roles will include the occasional weekend or public holiday support as part of the job responsibilities

Qualifications:

• Prior Technical Support experience dealing with enterprise customers
• Experience of Active Directory Access Control and knowledge of user management
• In-depth experience with Microsoft Servers, management, configuration, and maintenance
• Experience of migrations including AccountsMailboxSharePointTeamsOneDrive
• Cloud infrastructure management or strong knowledge of Office 365 and Microsoft applications
• Familiarity with debugging tools/techniques (EWSEditor, SP Browser, MFCMAPI)
• An in-depth understanding of messaging and collaboration systems, in particular Office 365 and on-premise Exchange servers
• Messaging Fundamentals, including mail routing, connectors, interoperability with foreign systems
• Strong knowledge of Windows operating systems and networking (TCPIP, DNS, LDAP), preferably from a system administration background
• Understanding of MAPI and EWS
• Experience with the management of Microsoft SQL Server
• Knowledge and experience with SAAS platforms
• Fluency in English (spoken and written)

Department: Service Delivery / Technical / Developer

• Respond to service, product, technical, and customer relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement.
• Develop and maintain continuous integration and deployment pipelines for product/solutions changes.
• Log cases, provide information, and troubleshoot to solve customer problems according to company’s KPI (Key Performance Indicators) for the business.
• Manage customer expectations based on customer entitlement.
• Keep customers informed, set, and follow commitments, keep precise case documentation, and case ownership, and add case resolution to knowledge management service.
• Engage team members for support as required to ensure internal or external business and end users/clients Service Level Agreements (SLA) demands are met.
• Elevate and/or escalate to next level in a timely manner when the case is complex.
• Proactively assist internal or external businesses and end users to avoid or reduce problem occurrence.
• Active and self-paced improvement of technical and business process knowledge.
• Independently and actively improve the quality metrics towards the achievement of targets.
• To perform 24 x 7 hours and after office hours for standby duties that may apply to support client’s local & overseas operations.
• Assist in any other ad-hoc task assigned by your superior or management.

• Degree/Diploma in Information Technologies, Computer Science, or related fields.
• Minimum of 1-2 years of relevant working experiences in Server/System Engineer, Network Engineer, or Security Engineer.
• Working knowledge in experience with MS Windows Operating Systems.
• Network infrastructure and security knowledge and smart hands support for Cisco network, F5, Fortinet firewall, Internet Gateway, DNS, DHCP etc.
• Knowledge and experience in server and backup i.e., Linux OS, Windows Server OS, HPE hardware knowledge, data backup knowledge.
• Knowledge and experience in virtualization i.e., Red Hat Virtualization platform, Linux OS, HPE hardware knowledge.
• Positive working attitude and willing to learn and take up new tasks as and when assigned.
• Team player, ability to collaborate effectively and maintain good relationships with team members and various stakeholders.
• Strong analytical and problem-solving skills.