Explore the intersection of e-commerce and social media, where 4 E Commerce & Social Media jobs in Malaysia
Content Moderator - Korean - Penang
Bayan Lepas
Teleperformance
Posted 8 days ago
Job Viewed
Job Description
Overview
The role Think of this role as someone who will ensure safe experiences for both people and businesses across the global, online digital community. As a Content Moderator, you will be instrumental in keeping the global digital community safe. You will be working at a computer each day, reviewing and managing internet content which at times will be of a sensitive or graphic nature. You will be trained on how to apply the client's policies and then use these policies to uphold the established community guidelines. This is NOT a work from home position. Qualifications
Essential Requirements: Experience of working in a high transactional role, in a KPI driven environment. A background in either content moderation, customer service or any other role that involves working with daily targets. You will have a track record that demonstrates your ability to perform multiple tasks while paying close attention to detail. Mentally and emotionally able to handle offensive or disturbing behaviour, language, and content. Availability to work rotational shifts. Preferred requirements Deep familiarity with social media, internet laws, policy regulations and market knowledge. Content Moderation experience is preferred, but not essential. Bachelor's degree is preferred, however not essential. At TP, we care deeply about the Health and Wellness of our employees, and we provide a dedicated Trust & Safety wellness program to promote and support whole person wellness throughout your employment journey. We have dedicated Wellness teams for each account who work to integrate wellness across the entire employee experience, and our moderation teams are strongly encouraged to actively participate in training, group sessions, planned activities and initiatives, to foster a culture of Wellness. TP is an equal opportunity employer and values diversity in our company. Therefore, we do not discriminate based on race, religion, national origin, gender, sexual orientation, age, marital status, veteran status, disability, or any other protected status. Responsibilities
Key Responsibilities: Review, classify and/or eliminate content uploaded by users, according to the parameters and policies defined by the client. Comply with the key performance indicators defined by the specific client operation and maintain a high level of quality in each case that you review. Make timely escalations in accordance with established procedures. Comply with corporate confidentiality policies and ensure the appropriate handling of customer information, to guarantee information security. Participate in continuous training programs established by the company for optimal development in the role. Comply with all instructions and procedures related and complementary to the role. Be attentive to the communications that arrive through the different communication channels of the company.
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The role Think of this role as someone who will ensure safe experiences for both people and businesses across the global, online digital community. As a Content Moderator, you will be instrumental in keeping the global digital community safe. You will be working at a computer each day, reviewing and managing internet content which at times will be of a sensitive or graphic nature. You will be trained on how to apply the client's policies and then use these policies to uphold the established community guidelines. This is NOT a work from home position. Qualifications
Essential Requirements: Experience of working in a high transactional role, in a KPI driven environment. A background in either content moderation, customer service or any other role that involves working with daily targets. You will have a track record that demonstrates your ability to perform multiple tasks while paying close attention to detail. Mentally and emotionally able to handle offensive or disturbing behaviour, language, and content. Availability to work rotational shifts. Preferred requirements Deep familiarity with social media, internet laws, policy regulations and market knowledge. Content Moderation experience is preferred, but not essential. Bachelor's degree is preferred, however not essential. At TP, we care deeply about the Health and Wellness of our employees, and we provide a dedicated Trust & Safety wellness program to promote and support whole person wellness throughout your employment journey. We have dedicated Wellness teams for each account who work to integrate wellness across the entire employee experience, and our moderation teams are strongly encouraged to actively participate in training, group sessions, planned activities and initiatives, to foster a culture of Wellness. TP is an equal opportunity employer and values diversity in our company. Therefore, we do not discriminate based on race, religion, national origin, gender, sexual orientation, age, marital status, veteran status, disability, or any other protected status. Responsibilities
Key Responsibilities: Review, classify and/or eliminate content uploaded by users, according to the parameters and policies defined by the client. Comply with the key performance indicators defined by the specific client operation and maintain a high level of quality in each case that you review. Make timely escalations in accordance with established procedures. Comply with corporate confidentiality policies and ensure the appropriate handling of customer information, to guarantee information security. Participate in continuous training programs established by the company for optimal development in the role. Comply with all instructions and procedures related and complementary to the role. Be attentive to the communications that arrive through the different communication channels of the company.
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Content Moderator - Bahasa Maleyu- Penang
Bayan Lepas
Teleperformance
Posted 8 days ago
Job Viewed
Job Description
Overview
Content moderator jobs continue to be on the rise as the online world never stops needing content moderation. A Content Moderator is always on guard, maintaining the online reputation of a business. They screen, monitor, and approve content in compliance with the website’s guidelines. Also, they promote excellent customer service and help to cultivate a strong community around the brand. Qualifications
Education background: Bachelor’s Degree or at least Diploma or equivalent in any discipline. Must have B2 level English Language proficiency (reading, writing, speaking and aural comprehension). Work experience: Minimum of 6 months work experience in customer support in any industry. Fresh graduates are welcome with degrees in the following disciplines: English with Communication, English for Professionals, Mass Communication, or any related field. Call centre experience is not a ‘must’ but would be a distinct advantage. Required Interpersonal Skills: Passionate about communication and interacting with people is key to success in this role. Able to receive continuous feedback and work in a fast-paced working environment. Positive attitude and willingness to learn and go the ‘extra mile’ for self-improvement. Good reasoning and analytical skills. Able to demonstrate critical thinking, a proactive attitude. Technical Skills: Minimum typing speed of 40wpm with a 90% accuracy score. Computer literate and fully conversant in Microsoft Windows and Microsoft Office. Responsibilities
Assist our community and help resolve inquiries empathetically, accurately, and on time. Become and remain knowledgeable about social media products and community standards. Make well-balanced decisions and personally driven to be an effective advocate for our community. Strong interpersonal skills, verbal and written communication skills, and most importantly empathy. Display a strong bias to doing what’s right for our community in supporting social media’s mission. Investigate and resolve issues that are reported on social media such as requests for account support and reports of potentially abusive content. Respond to user inquiries with high quality, speed, empathy, and accuracy. Use market-specific knowledge, signals, and insights to spot and scope scalable solutions to improve the support of our community of users. Gather, analyze, and utilize relevant data to develop ways to improve the overall user experience on the site. Enforce social media Terms of Use by carefully monitoring reports of abuse on the site. Review the reported content within agreed turnaround times and standards of quality. Identify inefficiencies in workflows and suggest solutions. Recognize trends and patterns, and escalate issues outside the company policy to the global team.
#J-18808-Ljbffr
Content moderator jobs continue to be on the rise as the online world never stops needing content moderation. A Content Moderator is always on guard, maintaining the online reputation of a business. They screen, monitor, and approve content in compliance with the website’s guidelines. Also, they promote excellent customer service and help to cultivate a strong community around the brand. Qualifications
Education background: Bachelor’s Degree or at least Diploma or equivalent in any discipline. Must have B2 level English Language proficiency (reading, writing, speaking and aural comprehension). Work experience: Minimum of 6 months work experience in customer support in any industry. Fresh graduates are welcome with degrees in the following disciplines: English with Communication, English for Professionals, Mass Communication, or any related field. Call centre experience is not a ‘must’ but would be a distinct advantage. Required Interpersonal Skills: Passionate about communication and interacting with people is key to success in this role. Able to receive continuous feedback and work in a fast-paced working environment. Positive attitude and willingness to learn and go the ‘extra mile’ for self-improvement. Good reasoning and analytical skills. Able to demonstrate critical thinking, a proactive attitude. Technical Skills: Minimum typing speed of 40wpm with a 90% accuracy score. Computer literate and fully conversant in Microsoft Windows and Microsoft Office. Responsibilities
Assist our community and help resolve inquiries empathetically, accurately, and on time. Become and remain knowledgeable about social media products and community standards. Make well-balanced decisions and personally driven to be an effective advocate for our community. Strong interpersonal skills, verbal and written communication skills, and most importantly empathy. Display a strong bias to doing what’s right for our community in supporting social media’s mission. Investigate and resolve issues that are reported on social media such as requests for account support and reports of potentially abusive content. Respond to user inquiries with high quality, speed, empathy, and accuracy. Use market-specific knowledge, signals, and insights to spot and scope scalable solutions to improve the support of our community of users. Gather, analyze, and utilize relevant data to develop ways to improve the overall user experience on the site. Enforce social media Terms of Use by carefully monitoring reports of abuse on the site. Review the reported content within agreed turnaround times and standards of quality. Identify inefficiencies in workflows and suggest solutions. Recognize trends and patterns, and escalate issues outside the company policy to the global team.
#J-18808-Ljbffr
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1
Content Moderator - Vietnamese - Penang
Bayan Lepas
Teleperformance
Posted 8 days ago
Job Viewed
Job Description
Overview
The role Think of this role as someone who will ensure safe experiences for both people and businesses across the global, online digital community. As a Content Moderator, you will be instrumental in keeping the global digital community safe. You will be working at a computer each day, reviewing and managing internet content which at times will be of a sensitive or graphic nature, and you will be trained on how to apply the client's policies, and then use these policies to uphold the established community guidelines. This is NOT a work from home position. Qualifications
Education background: Bachelor’s Degree or at least Diploma or equivalent in any discipline. Must have B2 level English Language proficiency (reading, writing, speaking and aural comprehension). Essential Requirements: Experience of working in a high transactional role, in a KPI driven environment. A background in either content moderation, customer service or any other role that involves working with daily targets. You will have a track record that demonstrates your ability to perform multiple tasks while paying close attention to detail. Mentally and emotionally able to handle offensive or disturbing behaviour, language, and content. Availability to work rotational shifts. Must be able to speak, read and write the required language to support the role. Preferred requirements: Deep familiarity with social media, internet laws, policy regulations and market knowledge. Content Moderation experience is preferred, but not essential. Bachelor's degree is preferred; however, it is not essential. Technical Skills: Minimum typing speed of 40wpm with a 90% accuracy score. Computer literate and fully conversant in Microsoft Windows and Microsoft Office. Responsibilities
Review, classify and/or eliminate content uploaded by users, according to the parameters and policies defined by the client. Comply with the key performance indicators defined by the specific client operation and maintain a high level of quality in each case that you review. Make timely escalations in accordance with established procedures. Comply with corporate confidentiality policies and ensure the appropriate handling of customer information, to guarantee information security. Participate in continuous training programs established by the company for optimal development in the role. Comply with all instructions and procedures related and complementary to the role. Be attentive to the communications that arrive through the different communication channels of the company. At TP we care deeply about the Health and Wellness of our employees, and we provide a dedicated Trust & Safety wellness program to promote and support whole person wellness throughout your employment journey. We have dedicated Wellness teams for each account who work to integrate wellness across the entire employee experience and our moderation teams are strongly encouraged to actively participate in training, group sessions, planned activities and initiatives, to foster a culture of Wellness. TP is an equal opportunity employer and values diversity in our company. Therefore, we do not discriminate based on race, religion, national origin, gender, sexual orientation, age, marital status, veteran status, disability, or any other protected status.
#J-18808-Ljbffr
The role Think of this role as someone who will ensure safe experiences for both people and businesses across the global, online digital community. As a Content Moderator, you will be instrumental in keeping the global digital community safe. You will be working at a computer each day, reviewing and managing internet content which at times will be of a sensitive or graphic nature, and you will be trained on how to apply the client's policies, and then use these policies to uphold the established community guidelines. This is NOT a work from home position. Qualifications
Education background: Bachelor’s Degree or at least Diploma or equivalent in any discipline. Must have B2 level English Language proficiency (reading, writing, speaking and aural comprehension). Essential Requirements: Experience of working in a high transactional role, in a KPI driven environment. A background in either content moderation, customer service or any other role that involves working with daily targets. You will have a track record that demonstrates your ability to perform multiple tasks while paying close attention to detail. Mentally and emotionally able to handle offensive or disturbing behaviour, language, and content. Availability to work rotational shifts. Must be able to speak, read and write the required language to support the role. Preferred requirements: Deep familiarity with social media, internet laws, policy regulations and market knowledge. Content Moderation experience is preferred, but not essential. Bachelor's degree is preferred; however, it is not essential. Technical Skills: Minimum typing speed of 40wpm with a 90% accuracy score. Computer literate and fully conversant in Microsoft Windows and Microsoft Office. Responsibilities
Review, classify and/or eliminate content uploaded by users, according to the parameters and policies defined by the client. Comply with the key performance indicators defined by the specific client operation and maintain a high level of quality in each case that you review. Make timely escalations in accordance with established procedures. Comply with corporate confidentiality policies and ensure the appropriate handling of customer information, to guarantee information security. Participate in continuous training programs established by the company for optimal development in the role. Comply with all instructions and procedures related and complementary to the role. Be attentive to the communications that arrive through the different communication channels of the company. At TP we care deeply about the Health and Wellness of our employees, and we provide a dedicated Trust & Safety wellness program to promote and support whole person wellness throughout your employment journey. We have dedicated Wellness teams for each account who work to integrate wellness across the entire employee experience and our moderation teams are strongly encouraged to actively participate in training, group sessions, planned activities and initiatives, to foster a culture of Wellness. TP is an equal opportunity employer and values diversity in our company. Therefore, we do not discriminate based on race, religion, national origin, gender, sexual orientation, age, marital status, veteran status, disability, or any other protected status.
#J-18808-Ljbffr
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Content Moderator Team Lead - KL
Petaling Jaya, Selangor
Teleperformance
Posted 8 days ago
Job Viewed
Job Description
Qualifications
Minimum requirements: Bachelor Degree preferred Significant experience in a complex fast paced environment Minimum 2 years of prior relevant people management experience Strategic thinker with strong analytical and creative problem-solving skills Excellent written and verbal communication skills Passion for ensuring an excellent user experience Responsibilities
Responsibilities: Provide mentorship, guidance and career development to members of your team Lead a high-performing team through an exciting transition to build problem solving, critical thinking, analytical and technical capabilities which will enable the department to develop deeper, more scalable solutions Team management responsibilities for a market team, whilst also serving as a cross-functional and a global liaison in developed areas of expertise Establish team goals and work with direct reports on strategies for executing, measuring progress and sharing results Deliver projects involving quantitative analysis, industry research, and strategy development, working directly with global cross-functional teams to problem solve analytical approaches and develop solutions Identify actionable insights, suggest recommendations, and influence team strategy through effective communication Advocate for users within their market, partnering with global and cross-functional teams to develop global solutions
#J-18808-Ljbffr
Minimum requirements: Bachelor Degree preferred Significant experience in a complex fast paced environment Minimum 2 years of prior relevant people management experience Strategic thinker with strong analytical and creative problem-solving skills Excellent written and verbal communication skills Passion for ensuring an excellent user experience Responsibilities
Responsibilities: Provide mentorship, guidance and career development to members of your team Lead a high-performing team through an exciting transition to build problem solving, critical thinking, analytical and technical capabilities which will enable the department to develop deeper, more scalable solutions Team management responsibilities for a market team, whilst also serving as a cross-functional and a global liaison in developed areas of expertise Establish team goals and work with direct reports on strategies for executing, measuring progress and sharing results Deliver projects involving quantitative analysis, industry research, and strategy development, working directly with global cross-functional teams to problem solve analytical approaches and develop solutions Identify actionable insights, suggest recommendations, and influence team strategy through effective communication Advocate for users within their market, partnering with global and cross-functional teams to develop global solutions
#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.
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