3,101 Insurance jobs in Malaysia

Overview

An HR claims specialist processes and manages claims related to employee benefits, such as reimbursements or other financial claims, ensuring compliance with policies and procedures. This role involves tasks like verifying and computing claims, monitoring settlement status, resolving discrepancies, and providing customer service to employees and panel providers. The position requires strong analytical skills, attention to detail, and proficiency with claims management systems.

• Claims Processing: Reviewing, processing, and adjudicating employee claims for benefits, reimbursements, or other allowable claims.
• Verification and Accuracy: Computing and verifying the accuracy of claims and reimbursements to ensure correctness.
• Investigating and resolving discrepancies, customer complaints, and escalations related to claims.
• Customer Service: Providing quality customer service and assistance to employees, panel providers, and other internal and external clients.
• Monitoring and Follow-up: Diligently monitoring and following up on unsettled claims and outstanding information from stakeholders.
• System Management: Managing claims status, using claims management software, and ensuring compliance with company guidelines and regulations.
• Reporting: Potentially preparing audit reports to support cost control and client satisfaction.

• Associate

• Full-time

• Information Technology and Human Resources

• Outsourcing and Offshoring Consulting

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Other locations: Primary Location Only

Date: 8 Jul 2025

Requisition ID:

We are the only professional services organisation who has a separate business dedicated exclusively to the financial services marketplace. Join Financial Services (FSO) and you will work with multi-disciplinary teams from around the world to deliver a global perspective. Aligned to key industry groups including asset management, banking and capital markets, insurance and private equity, we provide integrated consulting, assurance, tax, and transaction services.

Join this team and you will provide clients with traditional actuarial services (e.g., reserving, pricing and mergers and acquisition support), as well as leading edge services such as financial reporting and measurement, financial risk management, modelling, hedging, reinsurance, securitization, economic capital and solvency.

With so many offerings, you have the opportunity to develop your career through a broad scope of engagements, mentoring and formal learning. That’s how we develop outstanding leaders who team to deliver on our promises to all of our stakeholders, and in so doing, play a critical role in building a better working world for our people, for our clients and for our communities. Sound interesting? Well this is just the beginning. Because whenever you join, however long you stay, the exceptional EY experience lasts a lifetime.

The opportunity

As part of our life actuarial team, you’ll focus on high-impact opportunities to apply your knowledge and experience that will shape our services. You’ll build valuable relationships with clients and develop strong capabilities, through both formal training and working with senior mentors and talented colleagues. You will be at the forefront of issues that are shaping the insurance industry in Asia and gain a wide exposure to a diverse range of actuarial projects.

Your key responsibilities

As a Senior Associate in the Actuarial Consulting team, you’ll be leading or working as part of a project team to deliver a wide range of client engagements. This includes:

• Regulatory changes, including IFRS17 and Risk-Based Capital
• Actuarial Valuation, embedded value reviews, regulatory related reviews
• Performance evaluation in areas related to financial risks, product distribution and capital issues
• Advanced financial modelling approaches and systems e.g., designing valuation and Asset Liability Management frameworks

Skills and attributes for success

• Strong analytical and problem-solving skills
• Strong drive to excel professionally, and to guide and motivate others
• Advanced written and verbal communication skills
• Dedicated, innovative, resourceful, analytical and able to work under pressure
• Foster an efficient, innovative and team-oriented work environment

To qualify for the role you must have

• Minimum 2 years of experience in the life/family takaful actuarial team or an actuarial consulting firm
• Candidates with lesser experience will be considered for Associate position
• Actively pursuing actuarial qualifications with either the Institute and Faculty of Actuaries (UK), the Society of Actuaries (US) or the Institute of Actuaries of Australia
• Depth of experience in at least one of the following areas:
• Financial and regulatory reporting
• Valuation of life insurance/family takaful liabilities
• IFRS17
• Good understanding of economic or market issues and the ability to interpret their impact on clients
• Experience in working in a project-based, team-oriented environment, with a proven track record of delivering in face-paced and demanding environment
• Be an influential leader of the team, contribute to our positive learning culture, coach and mentor junior team members and help them to develop
• Ability to establish personal credibility quickly and demonstrate expertise

Ideally, you’ll also have

• Good knowledge of Prophet software

What we look for

Highly motivated individuals with excellent problem-solving skills and the ability to prioritize shifting workloads in a rapidly changing industry. An effective communicator, you’ll be a confident team player equipped with strong people management skills and a genuine passion to make things happen in a dynamic organization. If you’re ready to take on a wide range of responsibilities, and are committed to seeking out new ways to make a difference, this role is for you.

What working at EY offers

EY offers a competitive remuneration package commensurate with your work experience, where you’ll be rewarded for your individual and team performance. We are committed to being an inclusive employer and are happy to consider flexible working arrangements (FWA), where this may be needed, guided by our FWA Policy. Plus, we offer:

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

If you can demonstrate that you meet the criteria above, please contact us as soon as possible.

The exceptional EY experience. It’s yours to build.

EY | Building a better working world

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

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EY refers to the global organization, and may refer to one or more, of the member firms of Ernst & Young Global Limited, each of which is a separate legal entity. Ernst & Young Global Limited, a UK company limited by guarantee, does not provide services to clients.

Job Summary

With direction, Underwrites and analyses new and existing life business within delegated authority levels to achieve business goals and maximize customer experience.

1. Completes assignments of moderate to high complexity while working within delegated authority.
2. Provides technical underwriting support and guidance to customers and distributors, consistently providing excellent customer service.
3. Maintains internal and external distributor relationships by consistently requesting the correct evidence, making the correct decision, and explaining rating decisions.
4. Completes a range of queries and referrals within agreed authority limits, measuring the exposure & analysing the risk of each case to maintain underwriting standards.
5. Proactively contributes to the development and improvement of technical underwriting standards, controls, practices, and procedures to better meet business goals.
6. Proactively contributes ideas and work for the development of new or enhanced propositions/procedures/philosophy ensuring we charge the right premium for the associated risk.
7. Identifies training opportunities for self and others and assists with training as directed.

You are the heart & soul of Zurich!

At Zurich, we like to think outside the box and challenge the status quo. We take an optimistic approach by focusing on the positives and constantly asking What can go right?

We highly value the experience and know-how of our employees and offer a wide range of opportunities across business areas to encourage you to apply for new opportunities within Zurich when you are ready for your next career step.

The Line(s) of Business Underwriting Manager I leads, drives, and is accountable for the underwriting strategy and performance of specific lines of business across all markets within their designated domain, typically a medium to large country or market segment, ensuring alignment with overall business objectives.

1. Develops and oversees the execution of underwriting strategies for specific lines of business to achieve portfolio performance goals.
2. Identifies opportunities and risks, using data and insights to inform decisions and implement necessary changes.
3. Leverages knowledge of market trends and distribution dynamics, working with local teams to meet customer needs.
4. Serves as a referral point for underwriting decisions requiring empowerment.
5. Collaborates with internal stakeholders to meet business objectives and ensures consistency and adherence to underwriting standards within local teams.
6. Improves underwriting processes and efficiency, and nurtures talent to ensure organizational sustainability and future readiness.

• Demonstrates commitment to corporate values.
• Participates actively in the performance management cycle.
• Acts to improve personal and team performance.
• Supports and collaborates with co-workers.
• Engages in personal development activities.

• Market/Economic Environment - Proficiency Level 2
• Exposure/Accumulations - Proficiency Level 2
• Underwriting Strategy - Proficiency Level 2
• Risk Insights - Proficiency Level 2
• Customer Centricity - Proficiency Level 3

• Analytical Thinking - Proficiency Level 2
• Business Acumen - Proficiency Level 2
• Decision Making - Proficiency Level 3
• Insurance Legal & Regulatory Environment - Proficiency Level 2
• Negotiation - Proficiency Level 2
• Operating Globally - Proficiency Level 2
• Organizational Agility - Proficiency Level 2
• Problem Solving - Proficiency Level 3
• Relationship Management - Proficiency Level 3
• Stakeholder Management - Proficiency Level 3
• Strategic Thinking - Proficiency Level 3

You are the heart & soul of Zurich!

At Zurich, we encourage thinking outside the box and challenging the status quo. We focus on positive outcomes and ask, "What can go right?"

We value our employees' experience and knowledge, offering diverse opportunities across business areas to support your career growth within Zurich.

Let’s grow together!

Add expected salary to your profile for insights

Actuarial Service Centre Asia Pacific (ASCAP) is an APAC regional Centre of Excellence for Zurich Insurance Group, providing actuarial modelling, reporting and consulting services to the Zurich APAC regional office and Business Units in the APAC region.

We are looking for Life Insurance valuation and modelling actuaries at manager level (Manager, Executive Manager) for the development of financial models, SST AFR & NBV and IFRS17 analysis and reporting, calculation of insurance reserves and risk analysis (e.g. economic capital), etc. as well as projects for the Business Units, region and the group.

This is an excellent opportunity to collaborate with a spirited and highly capable team, working closely with other actuarial teams and Chief Actuaries in the APAC region within Zurich Insurance Group. Additionally, it provides valuable exposure to the full spectrum of actuarial work and project experience across the APAC region, encompassing business units at various stages of maturity.

KEY ACCOUNTABILITIES

Leadership

• A people manager who leads and develops a team of 2-4 actuaries including senior executive and executive
• Provide guidance, coaching and training to junior actuaries
• Develop, enhance, and review Prophet Models in accordance with the Prophet Development Framework
• Produce documentation for the Prophet developments.
• Provide guidance to junior actuaries for Prophet modelling activities
• IFRS17: Analysis and reporting, provide forecast and management insights based on long-term financial reporting
• Swiss Solvency Test Available Financial Resources (SST AFR) & New Business Value (NBV): Analysis and reporting
• Support Business Units with local regulatory financial reporting
• Analyse results and provide business insight to stakeholders in both the Asia Pacific business units and Corporate Centre, taking into account relevant business context

Advisory and Consulting

• Provide ad hoc support to Business Units in the region on business planning, experience studies and assumption setting, capital modelling etc.
• Provide project (e.g. M&A) support to Business Units and APAC regional office
• Assist in methodology developments
• Identify areas for improvement in modelling and reporting processes and drive improvement initiatives

RELATIONSHIPS

Internal

• Actuarial and finance colleagues in Asia Pacific business units
• Actuarial and finance colleagues in Zurich Corporate Centre and APAC Regional Management of the Zurich Group

External

TRAVEL & OTHER REQUIREMENTS

• Some travel possible to the Business Units being supported, as well as in support of short-term secondments in the Asia Pacific region.

QUALIFICATIONS/EXPERIENCE

• Degree qualified, preferably in Actuarial studies
• Qualified or nearly qualified actuary of an internationally recognised actuarial institution (IFoA, SOA, IA, IAA)
• Minimum 6 years of relevant working experience in the life insurance industry

KNOWLEDGE

• Strong actuarial technicality
• Experience in Prophet modelling is essential, additional programming skills (e.g. VBA, SQL, Python) are an added bonus
• Familiarity with IFRS17, embedded value and economic capital or market consistent valuation concepts
• Knowledge of accounting concepts, including an understanding of revenue accounts and balance sheet
• Knowledge of statistical and actuarial tools and techniques

SKILLS & COMPETENCIES

• Risk identifier with strong attention to detail
• Strong leadership skills
• Able to work effectively individually and as a team
• Ability to meet deadlines and work under pressure, in accordance with regulatory, compliance and professional requirements
• Excellent written communication and ability to produce deliverables that demonstrate structured thought and clearly present the business issues and outcomes
• Strong verbal communicator with the ability to explain complex concepts in a simple manner

SOFT SKILLS

• Analytical, innovative and transformative mindset
• Customer centric
• Pragmatic & efficient
• Relationship builder, team player

At Zurich we are proud of our culture. We are passionate about Diversity and Inclusion. We want you to bring your whole self to work we have a diverse mix of customers, and we want our employee base to reflect that.

Our diversity and inclusion initiatives are creating an environment where everyone feels welcome regardless of protected characteristics.

With the above in mind, we accept applications from everyone regardless of your background, beliefs, or culture.

We are committed to continuous improvement, and we offer access to a comprehensive range of training and development opportunities. Zurich is passionate about supporting employees to help others by getting involved in volunteering, charitable and community activity.

So, make a difference. Be challenged. Be inspired. Be supported, Love what you do. Work for us.

Salary match Number of applicants Skills match

Zurich is one of the world's leading insurance group, and one of the few to operate on a truly global basis. Founded 140 years ago, today we employ over 60,000 dedicated employees and serve customers in over 170 countries around the world; with strong positions in North America and Europe, and growing positions in the Middle East, Latin America, and Asia-Pacific.

Founded in Switzerland in 1872, the Zurich Insurance Group ("Zurich") is one of the world’s leading insurance groups, and one of the few to operate on a truly global basis.

Zurich is one of the world's leading insurance group, and one of the few to operate on a truly global basis. Founded 140 years ago, today we employ over 60,000 dedicated employees and serve customers in over 170 countries around the world; with strong positions in North America and Europe, and growing positions in the Middle East, Latin America, and Asia-Pacific.

Founded in Switzerland in 1872, the Zurich Insurance Group ("Zurich") is one of the world’s leading insurance groups, and one of the few to operate on a truly global basis.

Perks and benefits Miscellaneous allowance Monthly Incentive, Free Oversea Convention

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The Line(s) of Business Underwriting Manager I leads, drives, and is accountable for the underwriting strategy and performance of specific lines of business across all markets within their designated domain, typically a medium to large country or market segment, ensuring alignment with overall business objectives.

• Develops and oversees the underwriting strategy for specific lines of business to achieve portfolio performance goals.
• Identifies opportunities and risks, utilizing data and insights for informed decision-making and implementing necessary changes.
• Leverages knowledge of market trends and distribution dynamics, working with local teams to meet customer needs.
• Serves as a referral point for underwriting decisions requiring empowerment.
• Collaborates with internal stakeholders and local underwriting teams to ensure consistency and adherence to standards.
• Improves underwriting processes and efficiency, and nurtures talent to ensure organizational sustainability and future readiness.

• Demonstrates commitment to corporate values.
• Participates actively in the performance management cycle.
• Acts to improve personal and team performance.
• Supports and collaborates with colleagues.
• Engages in personal development initiatives.

• Market/Economic Environment - Proficiency Level 2
• Exposure/Accumulations - Proficiency Level 2
• Underwriting Strategy - Proficiency Level 2
• Risk Insights - Proficiency Level 2
• Customer Centricity - Proficiency Level 3

• Analytical Thinking - Proficiency Level 2
• Business Acumen - Proficiency Level 2
• Decision Making - Proficiency Level 3
• Insurance Legal & Regulatory Environment - Proficiency Level 2
• Negotiation - Proficiency Level 2
• Operating Globally - Proficiency Level 2
• Organizational Agility - Proficiency Level 2
• Problem Solving - Proficiency Level 3
• Relationship Management - Proficiency Level 3
• Stakeholder Management - Proficiency Level 3
• Strategic Thinking - Proficiency Level 3

At Zurich, we value innovation, collaboration, and continuous growth. We encourage our employees to think creatively, challenge the status quo, and pursue opportunities for professional development. Join us in shaping the future of insurance and making a positive impact worldwide.

With guidance, underwrites and analyzes new and existing life insurance business within delegated authority levels to achieve business goals and maximize customer satisfaction.

• Completes assignments of moderate to high complexity within delegated authority.
• Provides technical underwriting support and guidance to customers and distributors, ensuring excellent customer service.
• Maintains relationships with internal and external distributors by requesting correct evidence, making appropriate decisions, and explaining rating decisions clearly.
• Handles queries and referrals within authority limits, assessing risk and maintaining underwriting standards.
• Contributes to the development and enhancement of underwriting standards, controls, and procedures to meet business objectives.
• Suggests ideas for new or improved propositions, procedures, and philosophies to ensure appropriate premium charges for risks.
• Identifies training needs for self and others and assists with training as needed.

You are the heart & soul of Zurich!

At Zurich, we encourage innovative thinking and challenge the status quo. We focus on positive outcomes and continuously ask, "What can go right?"

We value our employees' experience and expertise and offer diverse opportunities across our business areas to support your career growth within Zurich.

Press Tab to Move to Skip to Content Link

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Summary

Actuarial Service Centre Asia Pacific (ASCAP) is an APAC regional Centre of Excellence for Zurich Insurance Group, providing actuarial modelling, reporting and consulting services to the Zurich APAC regional office and Business Units in the APAC region.

We are looking for Life Insurance valuation and modelling actuaries at manager level (Manager, Executive Manager) for the development of financial models, SST AFR & NBV and IFRS17 analysis and reporting, calculation of insurance reserves and risk analysis (e.g. economic capital), etc. as well as projects for the Business Units, region and the group.

This is an excellent opportunity to collaborate with a spirited and highly capable team, working closely with other actuarial teams and Chief Actuaries in the APAC region within Zurich Insurance Group. Additionally, it provides valuable exposure to the full spectrum of actuarial work and project experience across the APAC region, encompassing business units at various stages of maturity.

KEY ACCOUNTABILITIES

Leadership

• A people manager who leads and develops a team of 2-4 actuaries including senior executive and executive
• Provide guidance, coaching and training to junior actuaries
• Develop, enhance, and review Prophet Models in accordance with the Prophet Development Framework
• Produce documentation for the Prophet developments.
• Provide guidance to junior actuaries for Prophet modelling activities
• IFRS17: Analysis and reporting, provide forecast and management insights based on long-term financial reporting
• Swiss Solvency Test Available Financial Resources (SST AFR) & New Business Value (NBV): Analysis and reporting
• Support Business Units with local regulatory financial reporting
• Analyse results and provide business insight to stakeholders in both the Asia Pacific business units and Corporate Centre, taking into account relevant business context

Advisory and Consulting

• Provide ad hoc support to Business Units in the region on business planning, experience studies and assumption setting, capital modelling etc.
• Provide project (e.g. M&A) support to Business Units and APAC regional office
• Assist in methodology developments
• Identify areas for improvement in modelling and reporting processes and drive improvement initiatives

RELATIONSHIPS

Internal

• Actuarial and finance colleagues in Asia Pacific business units
• Actuarial and finance colleagues in Zurich Corporate Centre and APAC Regional Management of the Zurich Group

External

TRAVEL & OTHER REQUIREMENTS

• Some travel possible to the Business Units being supported, as well as in support of short-term secondments in the Asia Pacific region.

QUALIFICATIONS/EXPERIENCE

• Degree qualified, preferably in Actuarial studies
• Qualified or nearly qualified actuary of an internationally recognised actuarial institution (IFoA, SOA, IA, IAA)
• Minimum 6 years of relevant working experience in the life insurance industry

KNOWLEDGE

• Strong actuarial technicality
• Experience in Prophet modelling is essential, additional programming skills (e.g. VBA, SQL, Python) are an added bonus
• Familiarity with IFRS17, embedded value and economic capital or market consistent valuation concepts
• Knowledge of accounting concepts, including an understanding of revenue accounts and balance sheet
• Knowledge of statistical and actuarial tools and techniques

SKILLS & COMPETENCIES

• Risk identifier with strong attention to detail
• Strong leadership skills
• Able to work effectively individually and as a team
• Ability to meet deadlines and work under pressure, in accordance with regulatory, compliance and professional requirements
• Excellent written communication and ability to produce deliverables that demonstrate structured thought and clearly present the business issues and outcomes
• Strong verbal communicator with the ability to explain complex concepts in a simple manner

SOFT SKILLS

• Analytical, innovative and transformative mindset
• Customer centric
• Pragmatic & efficient
• Relationship builder, team player

At Zurich we are proud of our culture. We are passionate about Diversity and Inclusion. We want you to bring your whole self to work we have a diverse mix of customers, and we want our employee base to reflect that.

Our diversity and inclusion initiatives are creating an environment where everyone feels welcome regardless of protected characteristics.

With the above in mind, we accept applications from everyone regardless of your background, beliefs, or culture.

We are committed to continuous improvement, and we offer access to a comprehensive range of training and development opportunities. Zurich is passionate about supporting employees to help others by getting involved in volunteering, charitable and community activity.

So, make a difference. Be challenged. Be inspired. Be supported, Love what you do. Work for us.

Overview

TAC Consulting Limited is a consulting firm focusing on providing actuarial advisory service and resources support to financial institutions and insurance companies. Our firm is a fast-growing consulting firm with offices setup in Hong Kong and Malaysia, and client network spanning across the Asia Pacific region.

• Support actuarial consulting projects delivery for life insurance company in the Asia Pacific area.
• Deterministic and stochastic actuarial modelling
• Financial reporting process transformation
• Solvency and accounting regime implementation
• Asset liability management project
• Business planning and capital projection
• Product pricing support
• Financial reporting production support (e.g. IFRS 17, EV, HKRBC and etc.)
• Support project proposal preparation
• Apply actuarial analytics skillsets and market knowledge to facilitate project delivery and client interaction

• Bachelor’s degree in actuarial science major with actuarial related internship experience
• Strong problem solving and analytical skillset
• Good progress in actuarial professional examination
• Good communication and presentation skill
• Proficiency in MS Office
• Knowledge in Prophet, Python, SQL and R is a plus

• A role that offers a breadth of learning opportunities
• Fantastic work culture
• Attractive Salary & Benefits

• Employment type: Full-time
• Seniority level: Entry level
• Job function: Finance and Sales
• Industries: Business Consulting and Services and Insurance