67 Government & Non Profit jobs in Malaysia

Consulting Director – Capital Delivery Project – Environmental & Social Impact Assessment and P[...]

Kuala Lumpur, Kuala Lumpur ERM

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Job Description

Consulting Director – Capital Delivery Project – Environmental & Social Impact Assessment and Permitting

ERM Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

ERM is seeking a motivated Consulting Director in impact assessment and planning - Capital Project Delivery Services (CPD) to be based in Malaysia to join and lead our growing team. You will provide business and technical leadership to a strong and growing team of consultants in in Malaysia and its branch office in Brunei; deliver high profile projects, generate new business and develop excellent client relationships and play a key role in developing ERM’s Capital Project Delivery (CPD) business across Southeast Asia.

Our approach is to work with our clients to identify their environmental and social impacts and risks throughout the project lifecycle so that they can be managed, from early project concept inception through to closure implementation. Our goal is to get client projects planned, built and operating to schedule in a way which meets the expectations of investors, regulators and local communities.

The ERM Malaysia/Brunei CPD team has grown significantly in the last 3 years with a strong traditional focus on the Oil and Gas sector in Malaysia and Brunei and now supporting the renewables sector namely solar projects and supporting end of life projects when decommissioning. To meet the increasing sustainability goals many of our projects now include Biodiversity, Nature and Social Performance amongst many other services.

Key Responsibilities:
  • Support the development of the CPD team technical skills and competency.
  • Provide leadership to the CPD team and with clients.
  • Manage teams and project delivery in maintaining service excellence to our clients.
  • Work with the Malaysia Leadership Team and other Teams including the Technical Risk and Safety team and the Liability Portfolio Management and Remediation team to develop client relationships and lead sales efforts.
  • Expand the portfolio of CPD opportunities.
  • Personally deliver sales from existing and new clients.
Job Requirement:
  • BSc, preferably MSc or similar, in Environmental Science / Engineering or other science or engineering degree relevant to impact assessment and environmental / social management.
  • At least 15 years of relevant working experience in environmental impact assessment and management.
  • Reporting and verbal communication in fluent English.
  • Strong knowledge of priority sectors such as O&G, Energy include renewables and major infrastructure projects.
  • Good understanding of Malaysia/Brunei regulatory environment and proceedings around large-scale investments.
  • Good working knowledge of international standards such as the Word Banks’ Operational Policies, the IFC’s Performance Standards, the Asian Development Banks Safeguard Policies and the Equator Principles.
  • Preferably registered with Department of Environment (DOE) as an Environmental Consultant.
  • A willingness to travel within Malaysia/Brunei is essential for short terms assignments and potentially in Southeast Asia.
  • Must be culturally adept.

ERM is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status or disability status.

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Associate, Policy Servicing (Major Alteration-Revival)

Kuala Lumpur, Kuala Lumpur GREAT EASTERN

Posted 4 days ago

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Overview

Associate, Policy Servicing (Major Alteration-Revival). Staff member of Revival Unit that covers Reinstatement of Policy. To process and carry out duty and task assigned by supervisor to ensure achieving the set targeted Turn Around time and Service Level Agreement for the department and organisation.

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Responsibilities
  • Processing policyholder's application within authority / access given.
  • Attend to enquiries and complaint from customers (internal/ external), agents, and vendors; closely monitor until closure.
  • Participate in projects and initiatives set in order to achieve the departmental and organization key goals.
  • Provide support to frontline counter and attend to counter servicing as and when required.
  • Takes accountability in considering business and regulatory compliance risks and takes appropriate steps to mitigate the risks.
  • Maintains awareness of industry trends on regulatory compliance, emerging threats and technologies in order to understand the risk and better safeguard the company.
  • Highlights any potential concerns /risks and proactively shares best risk management practices.
We are looking for people who
  • Possess either Degree in Business Administrative, Finance, or any related field(s). Majoring in Insurance or Finance would be added advantage.
  • Fresh Graduate or minimum 1-2 years working experience in business. Working experience in insurance related fields would be added advantage.
  • Independent and able to produce high quality work under pressure.
  • Skills required insurance industry knowledge, insurance products knowledge/feature, good business communications, good analytical skills and etc.
  • Takes accountability of work and good attitude over teamwork.
  • Takes initiative to improve current state of things and adaptable to embrace new changes.
How you succeed
  • Champion and embody our Core Values in everyday tasks and interactions.
  • Demonstrate high level of integrity and accountability.
  • Take initiative to drive improvements and embrace change.
  • Take accountability of business and regulatory compliance risks, implementing measures to mitigate them effectively.
  • Keep abreast with industry trends, regulatory compliance, and emerging threats and technologies to understand and highlight potential concerns/ risks to safeguard our company proactively.
Who we are

Founded in 1908, Great Eastern is a well-established market leader and trusted brand in Singapore and Malaysia. With over S$100 billion in assets and more than 16 million policyholders, including 12.5 million from government schemes, it provides insurance solutions to customers through three successful distribution channels – a tied agency force, bancassurance, and financial advisory firm Great Eastern Financial Advisers. The Group also operates in Indonesia and Brunei.

The Great Eastern Life Assurance Company Limited and Great Eastern General Insurance Limited have been assigned the financial strength and counterparty credit ratings of "AA-" by S&P Global Ratings since 2010, one of the highest among Asian life insurance companies. Great Eastern's asset management subsidiary, Lion Global Investors Limited, is one of the leading asset management companies in Southeast Asia.

Great Eastern is a subsidiary of OCBC, the longest established Singapore bank, formed in 1932. It is the second largest financial services group in Southeast Asia by assets and one of the world’s most highly-rated banks, with an Aa1 rating from Moody’s and AA- by both Fitch and S&P. Recognised for its financial strength and stability, OCBC is consistently ranked among the World’s Top 50 Safest Banks by Global Finance and has been named Best Managed Bank in Singapore by The Asian Banker.

To all recruitment agencies: Great Eastern does not accept unsolicited agency resumes. Please do not forward resumes to our email or our employees. We will not be responsible for any fees related to unsolicited resumes.

Seniority level
  • Associate
Employment type
  • Full-time
Job function
  • Other and Administrative
  • Industries
  • Insurance

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Senior Security Consultant (FortiGuard Proactive Services) - Hong Kong

Kuala Lumpur, Kuala Lumpur Fortinet, Inc.

Posted 27 days ago

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Location: Hong Kong, Korea (Seoul), Malaysia (Kuala Lumpur), Singapore

Join Fortinet, a cybersecurity pioneer with over two decades of excellence, as we continue to shape the future of cybersecurity and redefine the intersection of networking and security. At Fortinet, our mission is to safeguard people, devices, and data everywhere. We are currently seeking a dynamic Senior Security Consultant - Proactive Services to contribute to the success of our rapidly growing business.

As a Senior Security Consultant - Proactive Services, you will:

  • Lead customer facing proactive services engagements.
  • Develop and deliver tabletop exercises to customers.
  • Perform readiness assessments on customers’ security posture and Incident Response Plan.
  • Assist in the development of customer Incident Response Plans and playbooks.
  • Continue to focus on the maturation of proactive services.
  • Deliver Response Trainings to customers.
  • Stay current with cyber security compliance, standards and framework revisions including NIST CSF, ISO/IEC27001, CIS, PCI, HIPPA, etc.
  • Review current security programs and define the steps needed for meeting the applicable cybersecurity and information assurance instructions.
  • Assist in the development and recommendations of network topologies.
  • Develop complete and informative reports and presentations for both executive and technical audience.

We Are Looking For:

An insightful and influential collaborator to join our team. We encourage you to apply for this position if you have the following qualities:

  • Ability to communicate effectively.
  • Experience interfacing with customers.
  • Experience building and delivering table top exercises.
  • Knowledgeable of multiple cyber security compliance frameworks and standards.
  • Knowledgeable in the development and use of incident response playbooks.
  • Experience with vulnerability assessments and cyber security audits.
  • Ability to assess and implement various security controls.
  • Understanding of incident response processes and tools.
  • Experience with delivering educational services and trainings.
  • A solid understanding of Active Directory and how to secure is a plus.
  • Strong knowledge of operating system internals and endpoint security experience.
  • Able to communicate with both technical and executive personnel.
  • Excellent written and verbal communication skills a must.
  • Highly motivated, self-driven and able to work both independently and within a team.
  • Bachelor’s Degree in Computer Engineering, Computer Science or related field.
  • 5+ years’ experience with cyber security assessments and incident response.

Why Join Us:

At Fortinet, we embrace diversity and inclusivity. We encourage applications from diverse backgrounds and identities. Explore our welcoming work environment designed for a rewarding career journey with an attractive Total Rewards package to support you with your overall health and financial well-being. Join us in bringing solutions that make a meaningful and lasting impact to our 660,000+ customers around the globe.

We will only notify shortlisted candidates.

Fortinet will not entertain any unsolicited resumes, please refrain from sending them to any Fortinet employees or Fortinet email aliases. Should any Agency submit any resumes to Fortinet, these resumes if considered, will be assumed to have been given by the Agency free of any related fees/charges.

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Section Head, Regulatory Development & Government Affairs

Kuala Lumpur, Kuala Lumpur U Mobile

Posted 27 days ago

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Section Head, Regulatory Development & Government Affairs

U Mobile Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Section Head, Regulatory Development & Government Affairs

U Mobile Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

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Life at U Mobile

We are Passionate, Innovative, Trustworthy, Team-Oriented & Fun-Loving.

Life at U Mobile

We are Passionate, Innovative, Trustworthy, Team-Oriented & Fun-Loving.

At U Mobile, we are always on the lookout for great talents and passionate individuals to join our growing team.

Let’s start your journey with an award-winning organization!

#UnbeatableCareerAwaits

Top Reasons To Join Us!

  • Awarded For
  • Most Preferred Employers in Telecommunication Industry (2022, 2023 & 2024)
  • Bronze Winner in Cross-Generational Workforce Engagement (2024)
  • Gold Winner for Excellence in Workplace Culture (2021)
  • Comprehensive medical, dental, optical and insurance benefits
  • Flexi working hours arrangements
  • Staff Line & Device Subsidy
  • Smart Casual Attire
  • Child Parental Care Leave
  • Convenient location with access to public transport (Imbi Monorail/Bukit Bintang MRT)
  • Special employee discounts for selected F&B Brands

Job Summary

Section Head of Regulatory Development & Government Affairs plays a key role in supporting the company’s engagement with regulators and government stakeholders. This role is responsible for monitoring policy developments, preparing company positions, and ensuring effective participation in regulatory consultations and forums. Working under the direction of the GM, this role acts as a regulatory partner to internal teams, ensuring business initiatives align with national regulatory directions and obligations.

The Day-To-Day Activities

Regulatory Development & Policy Monitoring

  • Track and interpret developments in telecommunications and digital economy regulations, policies, and public consultations.
  • Draft regulatory responses, policy position papers, and briefing materials for internal and external stakeholders.
  • Support internal alignment by analyzing implications of proposed regulatory changes and pre-paring impact assessments.

Government & Stakeholder Engagement

  • Represent the company in working-level engagements with regulatory authorities (e.g., MCMC), ministries (e.g., KKD, MITI), and industry groups.
  • Coordinate and participate in industry forums, task forces, and regulatory discussions, ensuring company positions are well-articulated.
  • Prepare and support senior leadership’s participation in higher-level meetings with government bodies.

Internal Advisory & Cross-Functional Collaboration

  • Work closely with Legal, Product, Technology, Commercial, and Enterprise teams to embed regulatory insights into business plans, product development, and go-to-market activities.
  • Provide guidance on licensing, compliance obligations, policy advocacy opportunities, and risk mitigation for new or existing services.
  • Consolidate business inputs and translate them into aligned regulatory submissions or positions.

Submissions & Documentation

  • Lead the preparation of accurate, timely, and high-quality regulatory submissions, reports, and correspondence.
  • Maintain a structured and auditable record of regulatory filings, key engagement notes, and internal decision making trails.

About You

  • Bachelor’s degree in Law, Public Policy, Business, Economics, Engineering, or a related discipline.
  • Additional certifications in regulatory affairs, policy advocacy, or public administration are ad-vantageous.
  • 15 years of experience in regulatory affairs, government relations, or public policy, preferably within telco, tech, or a regulated industry.
  • Demonstrated experience preparing regulatory submissions, engaging with government stakeholders, and navigating compliance matters.
  • Strong understanding of Malaysian telecommunications regulations and policymaking pro-cesses.
  • Excellent writing and communication skills — able to translate technical/regulatory matters into clear business advice.
  • Stakeholder management — able to build rapport with regulators, internal business units, and industry peers.
  • High attention to detail, with strong organizational skills in managing multiple regulatory workstreams.

What’s Next ? Once you have applied online, our team will review your application and due to a high volume of applications, only shortlisted candidates will be notified.

Seniority level
  • Seniority level Executive
Employment type
  • Employment type Full-time
Job function
  • Job function Business Development and Sales
  • Industries Telecommunications

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Partnership Programs

Kuala Lumpur, Kuala Lumpur Douglas Loh

Posted 27 days ago

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Job Description

- Modern, energetic, and young working team.

Work Environment & Culture

Our environment is based on a 'Work Hard, Play Harder' philosophy, blending fun with professionalism.

Learning Opportunities

Experience what it's like to be a professional accountant through exposure to audit, accounting, and taxation across various industries.

Compensation & Benefits
  • Profit sharing commissions
  • Flexible working hours
Requirements

Are you specialized in IT / AI solutions, corporate financing, mergers & acquisitions, or startups? Join us!

We provide the resources—office space, printers, meeting rooms, manpower, contract preparations, and advisory—while you bring your expertise.

If you are a service provider who values CARE for clients, we would love to collaborate to help clients improve!

About the Company

We are a professional firm with 30 years of experience, ACCA approved, and committed to caring for colleagues and clients alike.

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JOB OPPORTUNITY – Provision of environmental, health and safety (EHS) consultancy services

EP Group of Companies

Posted 2 days ago

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JOB OPPORTUNITY – Provision of environmental, health and safety (EHS) consultancy services

We’re sourcing for qualified candidates to fill the following positions:

Senior Technical & Process Safety Engineer

  • Have Degree (preferably in chemical engineering) and a min. of 12 years (Senior level) relevant experience in the oil & gas industry.
  • More than five (5) years’ experience in technical and process safety with at least one (1) year of working directly in the upstream oil & gas Operator environment.
  • Experience with the EHS aspect of offshore activities.

Senior EHS Specialist

  • Possess a Degree in Safety, Engineering or Science/Environment with a min. of 12 years relevant experience in the upstream oil & gas industry.
  • More than five (5) years of working directly in the Operator environment supporting EHS related matter.

Site Safety Lead (Onshore & Offshore)

  • Senior Consultant with a Degree or Diploma.
  • Possess a professional certificate in Safety & Health Officer from NIOSH Malaysia or Registered Safety and Health Officer (SHO) with DOSH or an International General Certificate in Occupational Health and Safetyby NEBOSH.
  • 12 years relevant working experience of which 8 years is cumulatively based at yard and/ or offshore.

Site EHS Officer (Offshore)

  • Degree/ Diploma or equivalent Certification.
  • Having Professional Certificate in Safety & Health Officer from NIOSH Malaysia or Registered Safety and Health Officer (SHO) Green Book with DOSH or an International General Certificate in Occupational Health and Safetyby NEBOSH.
  • Possess 10 years relevant working experience of which 5 years is cumulatively based at yard and/ or offshore.

Marine EHS Specialist

  • IMO certified with at least 5 years of experience in oil & gas related operations have a background in marine (Nautical or Engineering) operations (Master Mariner or Chief Engineer class 1 unlimited).

Drilling EHS Specialist

  • Senior Consultant with Degree/ Diploma.
  • Possess ten (10) years relevant working experience in the oil & gas industry of which five (5) years in supporting the offshore drilling operations.

Interested candidates may submit your Updated CV to with the subject of (Application for Position). Feel free to share this post with your network.

Closing Date: 22 January 2025.

Only qualified candidates will be contacted.

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Government Affairs and Public Policy Manager

Kuala Lumpur, Kuala Lumpur Google Inc.

Posted 2 days ago

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Government Affairs and Public Policy Manager

Google place Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Job Summary:

As a member of Google’s Government Affairs and Public Policy team, you'll be part of a global government affairs team, working across regions, product areas, and functions. You’ll combine creativity and intellectual excellence with the organizational skills to manage various campaigns, projects and initiatives.

Responsibilities:

  • Represent Google externally at the appropriate levels of policy-making and Government in Malaysia and the Philippines.
  • Develop and execute government affairs and public policy strategies that align with Google's business objectives and values in Malaysia and the Philippines.
  • Lead and manage key policy campaigns, advocating for Google's interests on a wide range of issues including data privacy, AI ethics, digital economy, content regulation, and competition.
  • Build and nurture a network of trade associations, industry partners, non-profit groups, academics, and other third-party allies to support policies that promote an open internet and a user-focused online environment.
  • Ensure timely internal communications and information flow locally and with global colleagues, providing counsel to cross-functional teams and leadership.

Qualifications:

  • Bachelor's degree or equivalent practical experience.
  • 7 years of experience in policy analysis and campaigns, working on technology issues or the policy environments that surround them.
  • 7 years of experience working within government, think tanks, public interest groups, technology industry groups, or corporate public policy organizations.

Preferred Qualifications:

  • Experience with Internet technologies and the policy environments that surround them.
  • Knowledge of Internet in a modern society.
  • Ability to stay informed on the technical and regulatory issues.
  • Ability to travel as needed.
  • Ability to communicate in English and Bahasa Melayu fluently to support client relationship management in the region.
  • Excellent communication, presentation, and translation skills.

Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law.

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Executive, Branch

Kelantan, Kelantan Manulife Insurance Malaysia

Posted 4 days ago

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***Nous utilisons des* *pour fournir des statistiques qui nous aident à vous offrir la meilleure expérience sur note site. Vous y trouverez des renseignements sur les témoins, ou vous pouvez les désactiver si vous préférez. Toutefois, en continuant d’utiliser le site sans modifier les paramètres, vous consentez à notre utilisation de***Executive, Branch page is loaded# Executive, Branchlocations: Kota Bharu, Kelantantime type: Temps pleinposted on: Publié aujourd'huitime left to apply: Date de fin : 31 décembre 2025 (Il reste plus de 30 jours pour postuler)job requisition id: JR As a Branch Executive, you will be responsible for overseeing branch operations, ensuring regulatory compliance, and delivering exceptional client service. This role also involves driving business growth through strategic sales initiatives and relationship management.**Position Responsibilities:*** Drive branch business development initiatives to achieve sales and recruitment targets.* Support advisers with training, activities, and engagement programs.* Coordinate and execute branch events, campaigns, and business meetings.* Manage branch administration, daily operations, and processing to ensure compliance and efficiency.* Handle documentation, reporting, and operational support for advisers and clients.* Monitor performance metrics and provide timely reporting to management.* Foster strong relationships with advisers, partners, and internal stakeholders.**Required Qualifications:*** Bachelor’s degree in Business, Finance, Marketing, or related field.* 2–4 years of experience in business development, branch operations, or financial services support.* Strong communication, organizational, and problem-solving skills.* Proficiency in administrative processes and attention to detail.* Highly motivated, proactive, and able to work independently as well as in a team.* Willing to travel within assigned branch network.**When you join our team:*** We’ll empower you to learn and grow the career you want.* We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.* As part of our global team, we’ll support you in shaping the future you want to see.**À propos de Manuvie et de John Hancock**La Société Financière Manuvie est un chef de file mondial des services financiers qui aide les gens à prendre leurs décisions plus facilement et à vivre mieux. Pour en apprendre plus à notre sujet, rendez vous à l’adresse .**Manuvie est un employeur qui souscrit au principe de l’égalité d’accès à l’emploi**Chez Manulife/John Hancock nous valorisons notre diversité. Nous nous efforçons d’attirer, de perfectionner et de maintenir une main d'oeuvre qui est aussi diversifiée que nos clients, et de favoriser la création d’un milieu de travail inclusif qui met à profit la diversité de nos employés et les compétences de chacun. Nous nous engageons à assurer un recrutement, une fidélisation, une promotion et une rémunération équitables, et nous administrons toutes nos pratiques et tous nos programmes sans discrimination en raison de la race, de l’ascendance, du lieu d’origine, de la couleur, de l’origine ethnique, de la citoyenneté, de la religion ou des croyances ou des convictions religieuses, du genre (y compris grossesse et affection liée à une grossesse), de l’orientation sexuelle, des caractéristiques génétiques, du statut d’ancien combattant, de l’identité de genre, de l’expression de genre, de l’âge, de l’état matrimonial, de la situation de famille, d’une invalidité ou de tout autre motif protégé par la loi applicable.Nous nous sommes donné comme priorité d’éliminer les obstacles à l’accès égalitaire à l’emploi. C’est pourquoi un représentant des Ressources humaines collaborera avec les candidats qui demandent accommodement raisonnable pendant le recrutement. Tous les renseignements communiqués pendant le processus de demande d'accommodement seront stockés et utilisés conformément aux lois et aux politiques applicables de Manuvie. Pour demander une mesure d’accommodement raisonnable dans le cadre du recrutement, écrivez à **Modalités de travail**Hybride
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Government Relations Manager

Kuala Lumpur, Kuala Lumpur ZEEKR Malaysia

Posted 5 days ago

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Overview

We are looking for an experienced Government Relations Manager to manage regulatory compliance and build strategic relationships with government agencies. This role is crucial for navigating EV policies, local production requirements, and automotive industry regulations to support our business growth.

What You'll Do
  • Policy Analysis & Compliance: Monitor and analyze automotive policies, incentives, and regulatory changes; stay updated on local content requirements and CKD (Complete Knock Down) regulations; track automotive industry standards, safety regulations, and emissions requirements; ensure company compliance with all relevant government policies and procedures.
  • Government Relations & Advocacy: Build and maintain relationships with government agencies and regulatory bodies; engage with MITI, MIDA, Ministry of Transport, and other relevant agencies; represent the company in government meetings, consultations, and industry forums; advocate for favorable policies and participate in regulatory discussions.
  • Licensing & Documentation Management: Manage automotive licenses, permits, and regulatory approvals; coordinate CKD assembly permits and local production compliance; handle import/export documentation and customs-related matters; ensure timely renewal of all government licenses and certifications.
  • Strategic Planning & Advisory: Provide strategic advice on regulatory risks and opportunities; support business planning with regulatory impact assessments; collaborate with legal and compliance teams on policy interpretation; develop strategies to leverage government incentives and programs.
  • Reporting & Communication: Prepare regulatory updates and policy briefings for management; maintain comprehensive records of government interactions and approvals; communicate policy changes to internal teams and stakeholders; monitor competitor activities and industry regulatory trends.
What We're Looking For

Experience & Qualifications:

  • Bachelor's degree in Law, Public Administration, Business, or related field
  • 5-8 years in government relations, regulatory affairs, or public policy
  • Strong understanding of Malaysian automotive industry regulations
  • Experience with EV policies, local content requirements, and CKD operations
  • Knowledge of government procurement processes and tender procedures

Key Skills:

  • Excellent relationship building and networking abilities
  • Strong analytical skills for policy interpretation and impact assessment
  • Professional communication and presentation skills
  • Understanding of Malaysian regulatory environment and government structure
  • Ability to work independently and manage multiple regulatory projects
  • Proficiency in Bahasa Malaysia and English
Seniority level
  • Mid-Senior level
Employment type
  • Full-time
Job function
  • Project Management and Legal
  • Industries: Motor Vehicle Manufacturing

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Claims Policy and Governance Analyst, Asia

Petaling Jaya, Selangor QBE Insurance Group

Posted 6 days ago

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Claims Policy and Governance Analyst, Asia page is loadedClaims Policy and Governance Analyst, Asia Apply locations Petaling Jaya, Malaysia time type Full time posted on Posted 2 Days Ago time left to apply End Date: September 30, 2025 (30+ days left to apply) job requisition id Primary Details Time Type: Full timeWorker Type: EmployeeThe purpose of this role is to support the team in implementing the Quality Management Framework and Operational Governance for claims. This involves conducting file reviews, implementing quality assurance techniques, and collaborating with claims teams to enhance performance in alignment with business objectives.

Your New Role:

  • Assist in engaging with the business for the strategic direction of claims management practices.
  • Maintain high knowledge and expertise through training and industry networks.
  • Demonstrate compliance with laws, regulations, and company policies.
  • Act as an internal escalation point for customer communication and engagement.
  • Conduct quality assurance reviews and provide feedback to claims teams.
  • Assist in the analysis and reporting of results and trends.
  • Ensure audits, analyses, and reports are completed to a high standard and on time.
  • Provide coaching to individuals based on review outcomes.
  • Monitor and implement improvement plans for performance management.
  • Follow up on timely completion of action items from audits and health checks.
  • Ensure claims operations comply with policies and regulations, manage risk controls, and support strategic governance through audits, assessments, and stakeholder collaboration
  • Drive data-driven insights to support claims governance, collaborate with stakeholders to ensure compliance, and lead continuous improvement initiatives through process reviews, system enhancements, and industry best practice.


About You:

  • Diploma / Degree or equivalent.
  • Proficiency in MS tools
  • Excellent verbal and written communication skills (English)
  • Preferably with Case Management Skills
  • Previous experience in motor claims handling or a similar role within the insurance industry.
  • Understanding of motor insurance policies, claims processes, and relevant regulations.
  • Strong analytical and decision-making skills.
  • Excellent communication and interpersonal skills.
  • High attention to detail and accuracy.
  • Proficiency in using claims management software and other relevant IT systems.
About QBE What if you could have a positive impact – at work and in the world? At QBE, we’re enabling a more resilient future – for our customers, communities, environment, and for our people. We’re building momentum to achieve something significant and know our people are at the centre of our success. Our industry offers interesting and varied careers where you can help people to protect what matters most. As part of the QBE team, you’ll get to spend every day working with people who are passionate, talented and kind. And with more than 13,000 people working across 27 countries, our scale means we’re big enough for your ambitions, yet small enough for you to make a real impact. QBE Asia’s operations is part of the QBE International Division, and has had a presence in Asia for more than 130 years with offices in: Singapore, Hong Kong & Macau, Malaysia and Vietnam. We continue to be recognised for our ongoing focus on digital innovation to deliver exceptional value and operational excellence for our customers, business partners, people and the community. We support ESG efforts through the QBE Foundation, which helps to create strong, resilient and inclusive communities, by focusing investment and efforts on two key areas where we believe we can have the greatest impact – climate resilience and inclusion. Benefits Excited to share our comprehensive benefits package at QBE! Flex and hybrid working options Work from home policy Paternity leaves matching with maternity leave ️ Well-being programs Pensions ? Medical benefits Globally, access to online learning via LinkedIn Learning On top of annual leaves, 3 additional days off (Family care leaves) Study leave Marriage leave Internal Appreciation program with points to redeem nice merchandize and life experiences Join us and enjoy a work environment that values your well-being and personal growth! #EmployeeBenefits #WorkLifeBalance #CareerDevelopment Join us now, so you can be part of our success – and we can be part of yours. Your career at QBE — Let’s make it happen.

Skills:

Analytical Thinking, Business Process Improvements, Claims Settlement, Critical Thinking, Customer Service, Insurance Analysis, Insurance Claims Management, Insurance Policies, Intentional collaboration, Managing performance, Negotiation, Problem Solving, Risk Management, Sound Judgment, Stakeholder ManagementApplication Close Date: 29/09/ :59 PM

How to Apply:

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.

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