What Jobs are available for Human Resources in Malaysia?

**Additional Information** Supervisor
**Job Number**
**Job Category** Human Resources
**Location** W Kuala Lumpur, No 121 Jalan Ampang, Kuala Lumpur, Wilayah Persekutuan, Malaysia, 50450VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
Assist in monitoring/tracking employee relations issues including resolution and follow-up. Assist and support management and the leadership team with handling and resolving Human Resources issues. Monitor all hiring and recruitment processes for compliance with all local, state, and federal laws and company policies and standards. Inform Human Resources management of issues related to employee relations. Respond to questions, requests, and concerns from employees and management regarding company and Human Resources programs, policies and guidelines. Disseminate information to employees related to employer-employee relations, employee activities, and personnel policies and programs. Review and ensure accurate maintenance of all employee records and files (e.g., interview documents, HRMS, payroll related). Assist in logistics, administration, and scheduling of annual employee surveys. Answer phone calls and record messages.
Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager. Maintain confidentiality of proprietary information. Welcome and acknowledge all guests according to company standards. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Enter and locate work-related information using computers and/or point of sale systems. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: At least 1 year of supervisory experience.
License or Certification: None
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
W Hotels' mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We're here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests' passions to life. If you are original, innovative, and always looking towards the future of what's possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

**Additional Information**
**Job Number**
**Job Category** Human Resources
**Location** JW Marriott Hotel Kuala Lumpur, 183 Jalan Bukit Bintang, Kuala Lumpur, Wilayah Persekutuan, Malaysia, 55100VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**OBLIGATION :**
**Internal & External Customers:-**
Assist both colleagues and external guests courteously and efficiently by given a warm welcome, handle requests efficiently and exceed their expectations. Responsibilities will include all administrative tasks related to Human Resources
**PRODUCTS PRODUCED:**
Handling the calendar and administration assistance for the Human Resources Leaders
Scheduling and arranging appointments as required
Respond to all inquiries including ticket and vacation entitlements
Handle locker requests, name badges, ID's employee letters, cross training forms, purchase requisitions, expense reports as necessary
Support internal HR projects, tracking necessary action and updating reports as progress is made
Handle all office administration duties such as faxes, mail, phones, photocopying, and office supplies
Prepare payroll for administration staff
Assist with and support staff events as appropriate, such as leadership meetings, executive retreat, staff receptions, etc.
Check HR forms (passport withdrawal, flight booking, payroll deduction, internal application and cash advance)
**PEOPLE YOU SERVE :** Internal and External candidate
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

**Job Summary**
The People Services team within VF's Human Resources organization is a vital part of the company's HR structure. It oversees a wide range of HR functions, from onboarding to retirement and offboarding. Key areas include payroll, benefits administration, data management, mobility, employee engagement, and employee query resolution. The team is committed to delivering a best-in-class employee experience throughout the entire employee lifecycle.
As a **Senior Payroll and HR Operations Specialist** based in **Malaysia** , you will play a critical role in ensuring accurate payroll execution, regulatory compliance, and efficient HR operations. This role requires collaboration across departments, management of payroll systems, support for mobility-related matters, and broader HR functions. The ideal candidate will have a strong grasp of Malaysian payroll laws, hands-on experience in both local and regional payroll and HR operations, and excellent attention to detail and communication skills.
This position reports to the **APAC Payroll Lead** .
**Key Responsibilities**
1. **Payroll Processing**
+ Execute end-to-end payroll processing, ensuring accuracy and compliance with statutory regulations, tax laws, and company policies.
+ Collaborate with HR and Finance teams to gather payroll-related data.
+ Review and reconcile payroll reports, resolving discrepancies promptly.
+ Provide centralized HR services across payroll, benefits, and other transactions.
2. **HR Operations**
+ Support HR operations including onboarding, offboarding, and employee lifecycle management.
+ Maintain accurate employee records in compliance with data protection laws.
+ Establish standards and procedures for handling employee queries and HR program administration.
+ Assist in implementing and updating HR policies and procedures.
3. **Statutory Compliance**
+ Stay current with changes in Malaysian labor laws and tax regulations.
+ Ensure timely and accurate submission of statutory payroll and HR reports.
+ Liaise with government authorities on compliance-related matters.
4. **System Management**
+ Maintain and update payroll and HR systems to reflect changes in employee data, benefits, and taxation.
+ Troubleshoot system issues in collaboration with IT or vendors.
+ Conduct regular audits to ensure data integrity.
5. **Benefits Administration**
+ Administer employee benefits including provident fund contributions, health insurance, and allowances.
+ Work with HR and Finance to ensure accurate benefit calculations in payroll.
6. **Communication and Support**
+ Respond to employee inquiries regarding payroll, benefits, HR operations, and mobility.
+ Provide guidance to HR, Finance, and other departments on payroll and HR matters.
+ Conduct training sessions on payroll and HR processes.
7. **Reporting**
+ Generate and distribute timely and accurate payroll and HR reports.
+ Analyze payroll and HR metrics to support strategic decision-making.
**Requirements**
+ Bachelor's degree in Human Resources, Accounting, Finance, or a related field.
+ Proven experience in payroll and HR operations in Malaysia.
+ Strong knowledge of Malaysian payroll laws, taxation, HR operations, and mobility.
+ Proficiency in payroll and HR software; strong analytical skills.
+ Excellent attention to detail and organizational skills.
+ Strong communication and interpersonal abilities.
R-
VF Diversity Vision Statement
VF is committed to creating an inclusive environment that welcomes and values the differences among all of our associates, customers, suppliers and the communities in which we live and conduct business. The continued success and growth of VF is enhanced through initiatives that promote diversity throughout VF around the world.VF is an equal employment opportunity/ affirmative action employer of minorities, females, protected veterans and the disabled. VF is committed to providing equal opportunities in employment, and treating our VF associates and VF applicants without discrimination on the basis of their race, color, gender, age, national origin, religion, sexual orientation, gender identity or expression, marital status, citizenship, disability, protected veteran status, HIV/AIDS status, or any other legally protected factor.

Firm and Location:

GM Tan & Company (Advocates & Solicitors), Ara Damansara, Petaling Jaya, Selangor

Position Available:

Team and Operations Intern

Role:

You will have the opportunity to learn and gain hands-on experience within our Team & Operations Department, which manages various operational and administrative functions within the firm. You will work with our Team & Operations Manager, providing you exposure to various aspects of office management, as well as how administrative teams contribute to legal services provided within a law firm. You may also have opportunities where available to support our various efforts in community and humanitarian initiatives for marginalized communalities and social causes.

Interns should be available for a minimum of 3 months (12 weeks), but can apply for longer durations if needed.

Responsibilities: As an intern, you will be supporting the Team & Operations Department, and will be exposed to various administrative and operational tasks, such as :

• Entry, organization & maintenance of office files, records and databases
• Supporting functions for legal teams (filing, management & correspondence of legal documents; assisting with research, proof reading or administrative document review)
• Assisting with scheduling, meeting coordination & calendar management
• Managing basic correspondence & follow-ups with third parties (eg court, land offices, government agencies)
• Tasks related to office management & human resources (including events & initiatives)
• Tasks related to finance teams (record keeping, billing & expense tracking)

Requirements:

• A current student (undergoing industrial training/internship semester) or recent graduate in Business /Office Administration, Human Resources, Operations Management, Communications or related/relevant courses.
• Candidates must be based in West Malaysia and will be able to attend this internship in-office. 
• Kind, humble, and humanitarian-based personality with an open-minded attitude & collaborative sprit
• A proactive individual thats keen to learn new things and provide ideas, learning and adapting on the go
• Possesses own transportation and willingness to travel is required.
• Fluency in spoken and written Bahasa Malaysia and English ; proficiency in Cantonese and Mandarin is advantageous.
• Proficiency in G Suite & Microsoft Office Tools (Word, Excel, and PowerPoint); knowledge or proficiency in utilizing work/productivity tools or software is an added advantage.
• Able to commit to a minimum of 3 months (12 weeks) internship/industrial training placement . This will be a paid internship role.

Job Start Date:

As soon as possible.

Please email your CV, cover letter and a copy of your photo to Devi ( ) and Tracy ( ) of our Team & Operations department to apply or call for any questions. Shortlisted candidates will be notified for an interview.

**Additional Information** Open for Malaysian nationals only
**Job Number**
**Job Category** Human Resources
**Location** Four Points by Sheraton Desaru, Jalan Kempas 2, Bandar Penawar, Johor, Malaysia, 81930VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**Human Resources Coordinator**
Create and maintain filing systems. Create and type office correspondence using a computer. Distribute and route mail. Order and track Human Resources office supplies and forms. Answer phone calls and record messages. Create new employee personnel file. Assist walk-in candidates with application procedures. Maintain space designated for completing applications and ensure it is clean, well maintained, and accessible to individuals with disabilities. Respond to questions, requests, and concerns from employees and management regarding company and Human Resources programs, policies and guidelines. Inform Human Resources management of issues related to employee relations within the division or property. Maintain confidentiality and security of employee and property records, files, and information. Ensure accurate maintenance of all employee records and files (e.g., interview documents, I-9's).
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Report accidents, injuries, and unsafe work conditions to manager. Welcome and acknowledge all guests according to company standards. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Enter and locate work-related information using computers and/or point of sale systems. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
Where timeless classics are woven with modern details. Where business meets pleasure. Where even when travelers are global, they can experience the local. As a member of the team, you will become part of our united Four Points by Sheraton community where everyone is welcome, we support each other, and every hotel matters. We provide exactly what guests need in an uncomplicated way. If you are seeking opportunities to put guests at ease in a friendly, genuine and approachable environment, join our team. In joining Four Points, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

**Additional Information**
**Job Number**
**Job Category** Human Resources
**Location** Petaling Jaya Marriott Hotel, 13 Jalan 16/11, Petaling Jaya, Malaysia, Malaysia, 46350VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Management
**HOTEL DESCRIPTION**
The Petaling Jaya Marriott Hotel, featuring 393 guest rooms and suites, is targeted to open by Q1 2026. Offering a range of dining and event facilities, including an all-day dining restaurant, Man Ho Chinese restaurant, bars, a ballroom, and three meeting rooms, with a total event space of 1,155 sqm.
Strategically located between the commercial hubs of Kuala Lumpur and Petaling Jaya, the hotel sits adjacent to the Kuala Lumpur Golf & Country Club and along the SPRINT Highway, providing excellent connectivity to key business districts and attractions. The Phileo Damansara MRT station is just a 5-minute walk away, while KL Sentral offering direct access to Kuala Lumpur International Airport - is a 15-minute drive.
**JOB SUMMARY**
The Director of Human Resources will report directly to the property General Manager, with a dotted-line (functional) reporting relationship to the Regional Senior Director of Human Resources and will be an integral member of the property executive committee. As a member of the Human Resources organization, he/she contributes a high level of human resource generalist knowledge and expertise for a designated property. He/she will be accountable for talent acquisition, succession/workforce planning, performance management and development for property employees, using technology efficiently, and coaching/developing others to help influence and execute business objectives in the most efficient manner. He/she generally works with considerable independence, developing processes to accomplish objectives in alignment with broader business objectives. Additionally, he/she utilizes a Human Resource Business Plan aligned with property and brand strategies to deliver HR services that enable business success.
**CANDIDATE PROFILE**
**Education and Experience**
- 2-year degree from an accredited university in Human Resources, Business Administration, or related major; 4 years experience in the human resources, management operations, or related professional area.
OR
- 4-year bachelor's degree in Human Resources, Business Administration, or related major; 2 years experience in the human resources, management operations, or related professional area.
**CORE WORK ACTIVITIES**
**Managing the Human Resources Strategy**
- Executes and follows-up on engagement survey related activities.
- Champions and builds the talent management ranks in support of property and region diversity strategy.
- Translates business priorities into property Human Resources strategies, plans and actions
- Implements and sustains Human Resources initiatives at the property.
- Coordinates the human capital review process at property(s) and leads succession planning activities on property and in the market, as appropriate.
- Leads the assessment of property(s) leadership pipeline through the human capital review process and assists with follow-up.
- Creates value through proactive approaches that will affect performance outcome or control cost.
- Monitors effective use of myHR by property managers and employees.
- Leads and participates in succession management and workforce planning.
- Responsible for Human Resources strategy and execution.
- Serves as key change manager for initiatives that have high employee impact.
- Attends owners meetings as a member of the property executive committee and provides meaning or context to the Human Resources results (e.g., retention statistics, critical open positions, employee satisfaction, and training initiatives and results); and demonstrates an understanding of owner priorities.
- Supervises one or more on-property Human Resources, as well as market-based Human Resources Specialist type resources where appropriate.
**Managing Staffing and Recruitment Process**
- Analyzes open positions to balance the development of existing talent and business needs.
- Serves as coach and expert facilitator of the selection and interviewing process.
- Surfaces opportunities in work processes and staffing optimization.
- Makes staffing decisions to manage the talent cadre and pipeline at the property.
- Develops staffing strategy (in collaboration with hiring manager) relating to hiring practices; consults with hiring manager on compensation, benefits, etc.
- Monitors sourcing process and outcomes of staffing process.
- Ensures managers are competent in assessing and evaluating hourly staff.
**Managing Employee Compensation Strategy**
- Remains current and knowledgeable in the internal and external compensation and work competitive environments.
- Leads the planning of the hourly employee total compensation strategy.
- Champions the communication and proper use of total compensation systems, tools, programs, policies, etc.
- Participates in quarterly internal equity analysis; reviews internal equity reports and surface issues needing resolution.
- Creates and implement s total compensation management packages/offers, particularly recognition and incentive programs directed towards property priorities.
**Managing Staff Development Activities**
- Ensures completion of the duties and responsibilities of the properties' Human Resources staff members, as outlined in applicable job description(s).
- Ensures property Human Resources staff is properly trained in all employee-related human resource information to appropriately respond to property employees.
- Serves as resource to property Human Resources staff on employee relations questions and issues.
- Continually reinforces positive employee relations concepts.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

Job Location
KUALA LUMPUR GENERAL OFFICE
Job Description
Job Description: HR-Human Resources - Intern/Co-op - Management
HR-Human Resources - Intern/Co-op - Management
Job Family Summary:
The Human Resources job family is responsible for all aspects of employee relations, organizational development, performance management, and legal compliance. This includes but is not limited to recruitment, benefits administration, employee engagement, and training & development.
Job Description:
This role is an integral part of the Human Resources team. As an Intern/Co-op in HR Management, you will have the opportunity to work on various HR projects and initiatives that contribute to our company's success.
Key Responsibilities:
+ + Assist in the implementation of HR policies and procedures.
+ + Support the HR team in various projects such as recruitment, onboarding, and training.
+ + Help in maintaining employee records and HR databases.
+ + Assist in organizing company events and employee engagement activities.
+ + Participate in meetings and take minutes as required.
+ Qualifications:
+ + A student pursuing a degree in Human Resources or related field.
+ + Excellent communication skills, both written and verbal.
+ + Strong organizational skills with attention to detail.
+ + Able to handle sensitive information with discretion.
+ + Eager to learn and grow in a fast-paced environment.
+ Job Qualifications
We are looking for students who:
+ Are currently studying for a Bachelor's degree in HR or Psychology. Other degrees are welcome to apply.
+ You are a current university student/just graduated/has less than 1 year to graduate (graduation year of 2025/2026)
+ Available to do a full-time internship in Klang Valley for 3 months/12 weeks.
+ Love solving and analyzing problems to build creative solutions.
+ Know how to set priorities and deliver your commitments.
+ Has good interpersonal skills to persuade, influence, and adapt communication style to different situations and stakeholders.
About Us
We produce globally recognized brands and we grow the best business leaders in the industry. With a portfolio of trusted brands as diverse as ours, it is paramount our leaders are able to lead with courage the vast array of brands, categories and functions. We serve consumers around the world with one of the strongest portfolios of trusted, quality, leadership brands, including Always®, Ariel®, Gillette®, Head & Shoulders®, Herbal Essences®, Oral-B®, Pampers®, Pantene®, Tampax® and more. Our community includes operations in approximately 70 countries worldwide. Visit to know more.
Our consumers are diverse and our talents - internally - mirror this diversity to best serve it. That is why we're committed to building a winning culture based on Inclusion and our ideal candidate is passionate about the same principle: you will join our daily effort of being "in touch" so we craft brands and products to improve the lives of the world's consumers now and in the future. We want you to inspire us with your unrivalled ideas.
We are committed to providing equal opportunities in employment. We do not discriminate against individuals on the basis of race, color, gender, age, national origin, religion, sexual orientation, gender identity or expression, marital status, citizenship, disability, veteran status, HIV/AIDS status, or any other legally protected factor.
Job Schedule
Full time
Job Number
R
Job Segmentation
Internships

**Description:**
You will be responsible to assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting associate, guest and owner expectations. The Assistant Manager - Human Resources is responsible to assist in the smooth and efficient running of the Human Resources Division, assisting the Human Resources leaders with the implementation of Hyatt's People Philosophy throughout the hotel.
**Qualifications:**
+ Due to work permit restrictions, this position is only open for Malaysian Citizen and Permanent Resident of Malaysia.
+ Ideally with degree or diploma in Hospitality/Tourism management, Business Administration or a related field.
+ Work experience in a similar capacity is essential with in depth knowledge of HR functions. Candidate with experience in international hotel chain is preferred.
+ Excellent interpersonal skills and ability to build colleague relationships at all levels, with strong focus in driving positive colleague experience.
+ Good problem solving and decision-making skills.
+ Excellent organizational skills and ability to work in a fast-paced environment, agile with change.
**Primary Location:** MY-10-Kuala Lumpur
**Organization:** Park Hyatt Kuala Lumpur
**Job Level:** Full-time
**Job:** Human Resources
**Req ID:** KUA
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.

**Summary**
This role is empowered to surpass expectations by collaborating, anticipating, driving to resolution, and serving with care, compassion, and confidence. This role takes ownership of the customer experience and must maintain composure in difficult situations.
This is a customer service focused role supporting employees, managers, and BHRs in the resolution of their HR matters through independent problem solving, utilizing judgement to appropriately escalate issues, and acting as a liaison to effectively navigate the global HR organization. This role is tailored to broad scope of service with in-depth knowledge for areas of specialization (job architecture, job evaluations, payroll, acquisitions, etc.).
**Essential Job Functions** **/ Core Job Responsibilities**
+ Incumbent must demonstrate a stellar, seamless customer experience on and offline, coupled with attentive communication skills with a focus on patience, accuracy, and ability to listen compassionately and interpret requests from customers.
+ Incumbent is empowered to solve requests and challenges via exceptional customer service that is consistent, knowledgeable, and trusted.
+ Incumbent must be able to anticipate customer needs, communicate professionally and compassionately with employees, managers and Business HRs around the world, and articulatesolutions to customers in a way that enhances the customer experience. Incumbent must be able to handle a high volume of requests with speed and accuracy.
+ Ability to maintain confidentiality and safeguard employee data by adhering to compliance standards.
+ Must possess the ability to learn quickly and follow multi-step instructions with accuracy and attention to detail. Balance of following steps and using judgment.
+ The incumbent must be able to analyze received information and demonstrate excellent problem-solving skills by using a variety of resources. Utilize judgment to make the best recommendation to drive a positive customer experience.
+ The role requires strong organizational skills and multiple channels of workload. This role requires creating and maintaining strong relationships with peers and other HR groups. Must be able to navigate numerous stakeholders and complex organizations with a constant focus on collaborating, anticipating, and driving to resolution for the customer and continuous improvement.
+ Adherence to pre-established schedules and remaining flexible to changing demands, which will alignto the specific needs of the business.
+ Receive and optimally respond to service inquiries and requests with timely, accurate, and professional replies while managing multiple contact channels and continually prioritizing among static (email, correspondence, outbound calls) and dynamic (inbound calls) work.
+ Resolve requests based on established processes; partner with other HR service center team members or HR groups around the world to troubleshoot resolution of all requests. Work with a sense of urgency appropriate for conditions.
+ Identify at-risk/in distress customer relationships and initiate corrective action with compassion through attentiveness to human need and utilizing available tools and resources and timely escalation.
+ Identify and capture customer feedback and leverage opportunities to share with leadership.
+ Identify "Roadblocks" to quality customer service in Service Center processes or Abbott-wide practices or policies and recommend improvements as input to the continuous improvement cycle.
**Requirements**
+ Education: Bachelor's degree with 3 years of relevant experience, or 5 years of relevant work experience without a college degree. Desirable specialization in Human Resources or Customer Service.
+ Job Background: HR Experience (Generalist or Specialist) Customer Experience or managingmulti-channel customer service platforms (phone, email, chat, webform).
+ Expert knowledge in HR service technology tools for Customer Relationship Management and Telephony a plus.
+ Languages: Proficiency in English and Japanese (spoken and written). Excellent telephone, written and verbal communications skills necessary.
+ _Working environment:_ Comfortableworking matrix global models with diverse teams and multiple cultures.
+ _Competencies_ _, Skills & Behaviors_ _:_ Critical Thinking, Consultative, Emotional Intelligence, Problem solving, Time Management, Strong communication, Multi-tasking, Agile learners, Resourceful, Attention to detail, self-directed, Relationship Builder, Accountable.
An Equal Opportunity Employer
Abbot welcomes and encourages diversity in our workforce.
We provide reasonable accommodation to qualified individuals with disabilities.
To request accommodation, please call or email