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Date: 9 Aug 2025

Service Line / Portfolios: Enterprise Technology & Performance

Location:

Kuala Lumpur, MY Hanoi, Hanoi, VN Singapore, Singapore, SG Ho Chi Minh City, Ho Chi Minh City, VN Penang, MY Bangkok, TH Jakarta, ID

Are you ready to unleash your potential?

At Deloitte, our purpose is to make an impact that matters for our clients, our people, and the communities we serve.

We believe we have a responsibility to be a force for good, andWorldImpact is our portfolio of initiatives focused on making a tangible impact on society’s biggest challenges and creating a better future. We strive to advise clients on how to deliver purpose-led growth and embed more equitable, inclusive as well as sustainable business practices.

Hence, we seek talented individuals driven to excel and innovate, working together to achieve our shared goals.

We are committed to creating positive work experiences that foster a culture of respect and inclusion, where diverse perspectives are celebrated, and everyone is recognised for their contributions.

Ready to unleash your potential with us? Join the winning team now!

• You may be assigned as Level 2 AMS support or Level 3 AMS support between Business/Client IT Team, partnering systems, and Application Managed Services (AMS) team. In this role, you are expected
  • To collaborate with Functional team to render 2nd level or 3rd level AMS support by performing in-depth production incident (simple to medium complexity) program troubleshooting, resolve any production incident and monitor the fixes to ensure correct resolution in accordance with the agreed scope and Service Level Agreement (SLA) stated in the contract
  • To collaborate with Functional team to deliver medium to complex level enhancements within the agreed timeframe and with quality.
  • To identify and perform problem management to reduce re-occurring issues/incidents. Present the root cause analysis to the right stakeholders and deliver the permanent fix (where applicable) within agreed time-frames and with quality.
  • To lead discussions on high level solution design for medium to complex level enhancements, perform effort estimations for enhancements and ensure all considerations are taken for the end-to-end solutioning, to build, test, deliver the enhancements within the agreed timeframe and with quality.
  • To maintain documentation according to firm standards, best practices, and standard operating procedures
  • To fully comply with and adhere to all the standard AMS process & procedures that are developed.
  • To actively participate and contribute to any Continuous Improvement initiatives on top of existing workload to further improve current processes within the organization or Client
• You may be assigned as part of project team member to implement the application. In this role, you are expected
  • To support the project teams in delivery of our solution applications and in development of work products that addresses our clients’ business needs and help achieve their strategic goals.
  • To support the project teams in developing presentation materials or documentations and in coordination of communications with the client.
• You will work with diverse and talented project team members to solve problems, improve performance, and generate value for our clients across all industries
• You will uphold the firm’s standards and ethos in working with fellow team members and in your interactions with the clients.
• You will be tasked to lead and/or coach Analyst and Consultant level members.
• You will support business development efforts by contributing directly to the preparation, development of proposals, presentations and publications

Your role as a leader

At Deloitte, we believe in the importance of empowering our people to be leaders at all levels. We connect our purpose and shared values to identify issues as well as to make an impact that matters to our clients, people and the communities. Additionally, Senior Consultants across our Firm are expected to:

• Demonstrate a strong commitment to personal learning and development.
• Understand how our daily work contributes to the priorities of the team and business.
• Understand the set expectations and demonstrate accountability in keeping personal performance on track.
• Actively focus on developing effective communications and relationship-building skills with stakeholders, clients and team.
• Demonstrate an appreciation for working with others.
• Understand what is fundamental to Deloitte’s success as a business.
• Demonstrate integrity and an awareness of strengths, differences, and personal impact.
• Develop their understanding of Deloitte and offer a fresh perspective.

Requirements:

• Higher Diploma or Bachelor degree in any relevant discipline.
• A detailed and hands-on developer with 5-8 years relevant experience developing programs in SAP S/4HANA or SAP ECC as a support team member or an implementation team member ofSAP ABAP team
• Technical proficiency including systems development experience, strong troubleshooting and problem-solving skills, and issue management in a multi-platform environment.
• Have experience in delivering solutions on cloud or on-premise platforms
• Good knowledge of integration to other related modules/sub-modules to ensure ability to understand end to end business process and work independently to derive test data/scenarios and perform testing.
• Have experience working on traditional waterfall and/or Agile delivery approach
• Certifications in any of the above applications and/or certified in ITIL or Project Management (e.g. PMP, PRINCE or Agile) or DevOps is an added advantage
• Having at least 3 years of experience leading a team is an added advantage
• Good command of English Language. Ability to speak and/or write other languages will be an added advantage. Example: Mandarin, Bahasa Malaysia/Indonesia, Thai, Vietnamese, Korean, Japanese, etc.
• Ability to lead and/or facilitate discussions, engage stakeholdersand drive positive outcomes
• Pro-active, resourceful, able to rally members to collaborate and deliver task assigned in a timely manner
• Flexibility to take on new solutions/applications where applicable and ensure successful integration and support for the business
• Willing to work based on clients’ business workdays and office hours and on rotation basis to support any critical or high request after client’s business office hours.
• Ability to travel if required, i.e. to be placed at Client’s site for the project

Due to volume of applications, we regret that only shortlisted candidates will be notified.

Please note that Deloitte will never reach out to you directly via messaging platforms to offer you employment opportunities or request for money or your personal information. Kindly apply for roles that you are interested in via this official Deloitte website.

Requisition ID: 110149

In Malaysia, the services are provided by Deloitte and other related entities in Malaysia ("Deloitte in Malaysia"), which are affiliates of Deloitte Southeast Asia Ltd. Deloitte Southeast Asia Ltd is a member firm of Deloitte Touche Tohmatsu Limited. Deloitte in Malaysia, which is within the Deloitte Network, is the entity that is providing this Website.

OVERVIEW

• To support Project Management Team including tracking status of deliverables and milestones, issue coordination, planning, reporting, and coordinating activities in support of quality objectives.
• Manage and direct large and small IT infrastructure or software application projects, including procurement, resources acquisition, budgeting, developing, monitoring and controlling schedules, identifying and resolving issues and risks, and communicating status to stakeholders.
• Manage and drive IT project according to Project Delivery Framework, ensure correct job scope, delivering
• Projects on time, within budget, as designed that meet customer requirement.
• Work effectively with IT Operation team, end user, third party vendors, and senior management in accomplishing project objectives.
• Develop and maintain project documentation including schedules/timelines, technical document and various detailed plans for Implementation, Communication, Risk Management, Deployment and others as required.
• Oversee change requests associated with the project.
• Oversee vendor performance and procurement related to the project.
• Drive project work to completion.
• Develop and maintain status reports, decision and issue log.

REQUIREMENTS

• Bachelor Degree in relevant field.
• Minimum 8 years of working experience in project management and proven track record delivering medium to large scale IT project.
• Proficiency with Microsoft Project, Word Excel and PowerPoint.
• Well versed in delivery of IT projects from requirements, through design, build, test and training.
• Strong analytical, problem solving and process.
• Good observation skills and creativity.
• Good in planning making and organisational skills.

This job is for an Account Admin Executive/Customer Service Coordinator. You might like this job because you’ll help manage finances and improve customer relationships, making a direct impact on the business's success!

Responsible for the planning, managing and running of all the finance activities & operations of the subsidiary branch (Assembly Industry). Assist for the daily local operations and internal office processes for our subsidiary branch.

• Oversee accounting functions, including financial reporting, records, compliance with regulatory requirements, and all related activities.
• Assist in audits and ensure compliance with internal policies and external regulations.
• Manage and maintain relationships with stakeholders to ensure compliance and facilitate negotiations as needed.
• Assist headquarters with local operations & administrations, including employee relations, customer enquiries, and billing activities.
• Collaborate with cross-functional teams to support operational goals.
• Prepare and present financial and operational reports to senior management.
• Monitor and improve internal office processes for efficiency and effectiveness.
• To manage ad hoc task assigned by management from time to time

Customer Service Coordinator:

Response to customer enquiry & ordering, monitor & arrangement of logistic matter, handling customer complaint and maintain good relationship with our customer and colleague.

• Provide outstanding customer service to improve customer satisfaction and relationship
• Prepare Sales order (cash) and Delivery order (DO)
• Monitor and arrangement of logistic matter for product order delivery time to ensure on-time delivery to customers
• Handle incoming phone calls related to; return material requests, product sample and order referrals, sales promotions and etc
• Alert customer on delivery and flow issues in advance
• Maintain database of customer sales order and invoicing records
• Attend to customer enquiries, complaints and customer service
• Maintain proper and on time filing
• Well maintain CRM record
• To manage ad hoc task assigned by management from time to time
• Provide outstanding customer service to improve customer satisfaction and relationship
• Prepare Sales order (cash) and Delivery order (DO)
• Monitor and arrangement of logistic matter for product order delivery time to ensure on-time delivery to customers
• Handle incoming phone calls related to; return material requests, product sample and order referrals, sales promotions and etc
• Alert customer on delivery and flow issues in advance
• Coordinate, analyze and improve customer service functions to meet Company goals
• Maintain database of customer sales order and invoicing records
• Assist in sales & marketing activities and inventory control maintenance
• Attend to customer enquiries, complaints and customer service
• Maintain proper and on time filing
• Well maintain CRM record
• Anticipate in ISO activities
• To manage ad hoc task assigned by management from time to time

Account Admin Executive

• Diploma or Degree in Accounting, Finance, Business Administration, or related field.
• Minimum 1–2 years of relevant working experience in accounting and administrative support roles.
• Familiarity with accounting software (e.g. SQL) is preferred.
• Experience handling full or partial set of accounts is advantageous.
• Good command of Microsoft Office tools, especially Excel (pivot table, VLOOKUP, etc.).
• Responsible, well-organized, and able to meet deadlines.
• Proactive and able to work independently with minimal supervision.
• Proficient in written and spoken Mandarin, English and Bahasa Malaysia

Customer Service Coordinator

• SPM/Diploma or equivalent
• Or Min 2 years’ experience in related field
• Maturity, responsible and friendly
• Accurate, efficient and organized with the ability to priorities tasks as needed
• Professional, confident and diplomatic when liaising with others
• Good time management and ability to multitask
• Strong verbal and written communication skills in Mandarin, English and Bahasa Malaysia

Head of Service Management - GTO page is loadedHead of Service Management - GTO Apply locations PSA | Kuala Lumpur - Menara Prudential @ TRX 15F time type Full time posted on Posted Yesterday job requisition id 25070278

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

The Head of Service Management will lead the IT Service Management team and oversee the strategy, implementation, and continuous improvement of IT service management processes. This role is pivotal in ensuring that IT services meet the needs of the business, achieve high levels of service quality, and deliver value to stakeholders.

Role and Responsibilities •

Strategy and Planning: • Develop and execute the IT service management strategy aligned with organizational goals. •

Lead the design and implementation of IT service management frameworks, methodologies, and processes. •

Ensure IT service management policies and procedures are well-documented and communicated. •

Service Delivery: o Oversee the delivery of IT services to ensure they meet or exceed service level agreements (SLAs). o Work closely with other IT leaders to ensure seamless service delivery and integration. o Manage the service desk and support functions, ensuring timely resolution of incidents and service requests. • Continuous Improvement: o Implement and manage continuous improvement processes to enhance service quality and efficiency. o Conduct regular reviews of IT service performance and identify areas for improvement. o Foster a culture of continuous improvement within the IT service management team. • Stakeholder Management: o Build and maintain strong relationships with key stakeholders, including business leaders and external partners. o Communicate IT service performance and improvement initiatives to stakeholders effectively. o Ensure customer satisfaction through regular engagement and feedback mechanisms. • Team Leadership: o Lead, mentor, and develop the IT service management team. o Ensure the team is equipped with the necessary skills and knowledge to perform their roles effectively. o Foster a collaborative and high-performance team culture

Qualifications • Bachelor’s degree in information technology, Computer Science, or a related field; a Master’s degree is preferred. • Minimum of 10 years of experience in IT service management or a related field, with at least 5 years in a leadership role. • Proven track record of implementing IT service management frameworks such as ITIL, COBIT, or ISO/IEC 2000. • Strong understanding of IT infrastructure, applications, and service delivery processes. • Excellent leadership, communication, and stakeholder management skills. • Ability to drive continuous improvement initiatives and manage change effectively. Key Competency • Strategic Thinking: Ability to develop and execute strategic plans that align with business objectives. • Leadership: Strong leadership skills with the ability to inspire and motivate teams. • Problem-Solving: Proficiency in identifying issues, assessing risks, and implementing solutions. • Communication: Excellent verbal and written communication skills, with the ability to engage effectively with all levels of the organization. • Customer Focus: Commitment to delivering high-quality IT services that meet the needs of the business. • Adaptability: Ability to manage multiple priorities and adapt to changing business needs.

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.

We are Prudential. For Every Life, For Every Future.

Join to apply for the Head of Service Management - GTO role at Prudential Services Asia

Join to apply for the Head of Service Management - GTO role at Prudential Services Asia

Get AI-powered advice on this job and more exclusive features.

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

The Head of Service Management will lead the IT Service Management team and oversee the strategy, implementation, and continuous improvement of IT service management processes. This role is pivotal in ensuring that IT services meet the needs of the business, achieve high levels of service quality, and deliver value to stakeholders.

Role and Responsibilities

Strategy and Planning:

• Develop and execute the IT service management strategy aligned with organizational goals.

• Continuous Improvement: o Implement and manage continuous improvement processes to enhance service quality and efficiency. o Conduct regular reviews of IT service performance and identify areas for improvement. o Foster a culture of continuous improvement within the IT service management team.
• Stakeholder Management: o Build and maintain strong relationships with key stakeholders, including business leaders and external partners. o Communicate IT service performance and improvement initiatives to stakeholders effectively. o Ensure customer satisfaction through regular engagement and feedback mechanisms.
• Team Leadership: o Lead, mentor, and develop the IT service management team. o Ensure the team is equipped with the necessary skills and knowledge to perform their roles effectively. o Foster a collaborative and high-performance team culture
  
  
  

• Bachelor’s degree in information technology, Computer Science, or a related field; a Master’s degree is preferred.
• Minimum of 10 years of experience in IT service management or a related field, with at least 5 years in a leadership role.
• Proven track record of implementing IT service management frameworks such as ITIL, COBIT, or ISO/IEC 2000.
• Strong understanding of IT infrastructure, applications, and service delivery processes.
• Excellent leadership, communication, and stakeholder management skills.
• Ability to drive continuous improvement initiatives and manage change effectively. Key Competency
• Strategic Thinking: Ability to develop and execute strategic plans that align with business objectives.
• Leadership: Strong leadership skills with the ability to inspire and motivate teams.
• Problem-Solving: Proficiency in identifying issues, assessing risks, and implementing solutions.
• Communication: Excellent verbal and written communication skills, with the ability to engage effectively with all levels of the organization.
• Customer Focus: Commitment to delivering high-quality IT services that meet the needs of the business.
• Adaptability: Ability to manage multiple priorities and adapt to changing business needs.
  
  
  

• Seniority level Executive

• Employment type Full-time

• Job function Management and Manufacturing

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Date: 2 Aug 2025

Service Line / Portfolios: Enterprise Technology & Performance

Location:

Kuala Lumpur, MY Penang, MY

Are you ready to unleash your potential?

At Deloitte, our purpose is to make an impact that matters for our clients, our people, and the communities we serve.

We believe we have a responsibility to be a force for good, andWorldImpact is our portfolio of initiatives focused on making a tangible impact on society’s biggest challenges and creating a better future. We strive to advise clients on how to deliver purpose-led growth and embed more equitable, inclusive as well as sustainable business practices.

Hence, we seek talented individuals driven to excel and innovate, working together to achieve our shared goals.

We are committed to creating positive work experiences that foster a culture of respect and inclusion, where diverse perspectives are celebrated, and everyone is recognised for their contributions.

Ready to unleash your potential with us? Join the winning team now!

• You may be assigned as Level 2 AMS support between Business/Client IT Team, partnering systems, and Application Managed Services (AMS) team. In this role, you are expected
  • To render 2nd level or 3rd level AMS support for escalated issues by performing in-depth production incident (medium to complex level) troubleshooting, resolve any production incident and monitor the fixes to ensure correct resolution in accordance with the agreed scope and Service Level Agreement (SLA) stated in the contract
  • To identify and perform problem management to reduce re-occurring issues/incidents. Present the root cause analysis to the right stakeholders and deliver the permanent fix (where applicable) within agreed time-frames and with quality.
  • To lead discussions on high level solution design for medium to complex level enhancements, perform effort estimations for enhancements and ensure all considerations are taken for the end-to-end solutioning, to build, test, deliver the enhancements within the agreed timeframe and with quality.
  • To maintain documentation according to firm standards, best practices, and standard operating procedures
  • To fully comply with and adhere to all the standard AMS process & procedures that are developed, and client’s IT policies that applies.
  • To actively participate and contribute to any Continuous Improvement initiatives on top of existing workload to further improve current processes within the organization or Client
• You may be assigned as part of project team member to implement the application. In this role, you are expected
  • To support the project teams in delivery of our solution applications and in development of work products that addresses our clients’ business needs and help achieve their strategic goals.
  • To support the project teams in developing presentation materials or documentations and in coordination of communications with the client.
• You will work with diverse and talented project team members to solve problems, improve performance, and generate value for our clients across all industries
• You will uphold the firm’s standards and ethos in working with fellow team members and in your interactions with the clients.
• You will be tasked to lead and/or coach Analyst and Consultant level members.
• You will support business development efforts by contributing directly to the preparation, development of proposals, presentations and publications

Your role as a leader

At Deloitte, we believe in the importance of empowering our people to be leaders at all levels. We connect our purpose and shared values to identify issues as well as to make an impact that matters to our clients, people and the communities. Additionally, Senior Consultants across our Firm are expected to:

• Demonstrate a strong commitment to personal learning and development.
• Understand how our daily work contributes to the priorities of the team and business.
• Understand the set expectations and demonstrate accountability in keeping personal performance on track.
• Actively focus on developing effective communications and relationship-building skills with stakeholders, clients and team.
• Demonstrate an appreciation for working with others.
• Understand what is fundamental to Deloitte’s success as a business.
• Demonstrate integrity and an awareness of strengths, differences, and personal impact.
• Develop their understanding of Deloitte and offer a fresh perspective.

Requirements:

• A bachelor’s degree in information technology, Business Information Systems, Business, Engineering, Mathematics or related disciplines.
• Have at least 5-8 years’ experience working with the SAP S/4HANA or SAP ECC as a support team member, implementation team member of SAP MM
• Good knowledge of integration to other related modules/sub-modules to ensure ability to understand end to end business process and work independently to derive test data/scenarios and perform testing.
• Any experience within basic technical debugging is an added advantage.
• Have experience in delivering solutions on cloud or on-premise platforms
• Have experience working on traditional waterfall and/or Agile delivery approach
• Good command of English & Japanese
• Ability to lead and/or facilitate discussions, engage stakeholdersand drive positive outcomes
• Pro-active, resourceful, able to rally members to collaborate and deliver task assigned in a timely manner
• Flexibility to take on new solutions/applications where applicable and ensure successful integration and support for the business
• Willing to work based on clients’ business workdays and office hours and on rotation basis to support any critical or high request after client’s business office hours.
• Ability to travel if required, i.e. to be placed at Client’s site for the project

Due to volume of applications, we regret that only shortlisted candidates will be notified.

Please note that Deloitte will never reach out to you directly via messaging platforms to offer you employment opportunities or request for money or your personal information. Kindly apply for roles that you are interested in via this official Deloitte website.

Requisition ID: 108793

In Malaysia, the services are provided by Deloitte and other related entities in Malaysia ("Deloitte in Malaysia"), which are affiliates of Deloitte Southeast Asia Ltd. Deloitte Southeast Asia Ltd is a member firm of Deloitte Touche Tohmatsu Limited. Deloitte in Malaysia, which is within the Deloitte Network, is the entity that is providing this Website.

Citi Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Join to apply for the Vice President (Institutional Customer Service) - CUSTODY - GC HK role at Citi

Citi Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Join to apply for the Vice President (Institutional Customer Service) - CUSTODY - GC HK role at Citi

Get AI-powered advice on this job and more exclusive features.

At Citi , we get to connect millions of people across hundreds of cities and countries every day. And we've been doing it for more than 200 years. We do this through our unparalleled global network. We provide a broad range of financial services and products to our clients – whether they be consumers, corporations, governments or institutions – to help them meet their biggest opportunities and face the world's toughest challenges.

Shape your Career with Citi

Citi’s Investor Services supports our clients’ business by drawing on the strength of our unmatched global footprint, which provides them with access to local expertise and scalable solutions to support their ambitions.

We’re currently looking for a high caliber professional to jo in our team as Vice President (Institutional Customer Service) - CUSTODY - GC HK (Internal Job Title: Customer Service Sr Manager - C13) based in Kuala Lumpur, Malaysia. Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. For instance:

• Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.
• Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.
• We have a variety of programs that help employees balance their work and life.
  
  

• Manage one or more teams in servicing and/or sales as well as complex and variable issues with significant impact over department(s) Evaluates team’s performance, make recommendations for pay increases, hiring, terminations and other personnel actions and maintain appropriate staffing requirements to meet operational needs, manage team to meet goals within the budget
• Monitor, research and evaluate technological advances in the industry to identify appropriate alternatives for enhancing current department operations and evaluate cost/benefits, make recommendations, develop and oversee implementation plans
• Demonstrate a comprehensive understanding of how own area collectively integrates to contribute to achieving overall business goals; requires basic industry knowledge
• Provides evaluative judgment based on analysis of information in complicated and unique situations, identify and analyze escalated problems and provide guidance to team members for resolution
• Negotiate solutions and acts as a liaison with internal and external customers, as necessary
• Responsible for delivery of end results, shared responsibility for budget management and accountable for resource planning
• Ensure essential procedures are followed, contribute to defining standards
• Develop and implement effective policies and procedures to ensure timely, accurate, cost effective and customer service meets or exceeds client expectations
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.
  
  

• 6-10 years of relevant client management experience
• Experience interacting with large corporate and government clients
• Senior management experience
• Consistently demonstrate clear and concise written and verbal communication
  
  

• Bachelor's degree/University degree or equivalent experience
• Master's degree preferred
  
  

• Seniority level Not Applicable

• Employment type Full-time

• Job function Business Development and Sales
• Industries Banking, Financial Services, and Investment Banking

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Join to apply for the Senior Engineer - Cloud Security Service Engineering role at Prudential Services Asia

1 year ago Be among the first 25 applicants

Join to apply for the Senior Engineer - Cloud Security Service Engineering role at Prudential Services Asia

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Prudential's purpose is to help people get the most out of life. We will deliver our purpose by creating a culture in which diversity is celebrated and inclusion assured, for our colleagues, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and in exchange, we support our people's career ambitions. We pledge to make Prudential a place where you can Connect, Grow and Succeed.

This is a mid-level engineering role with responsibilities in Group Cloud Security team that focus on technologies evaluation, projects delivery and contribute to frameworks globally across Prudential Asia, US and UK.

Responsible For Delivering Cloud Security Initiatives Around

one. Cloud secure web gateway and network-related technologies.

two. Cloud compliance, system hardening and baseline configurations.

3. Continuous service improvement in Threat Management and/or Vulnerability Management.

4. Technical and compliance review and assessment.

5. Certification framework for roll out of new or enhanced technologies/solutions.

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with special requirements.

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Engineering and Information Technology

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Head of Customer Service Center & Process Excellence, SEA

Apply locations: Shah Alam, Singapore | Time type: Full time | Posted on: Posted Today | Job requisition id: JR0039215

Every day, we get opportunities to make a positive impact – on our colleagues, partners, customers, and society. Together, we’re pioneering solutions of the future and unlocking the full potential of resources. We challenge conventional thinking to develop world-leading technologies that inspire progress in energy, food, water, and shipping.

Our 140-year-old start-up culture and rapid growth are driven by an innovative, open spirit that also fosters personal development. As we shape a more resourceful, less wasteful world, we build our careers too.

Who You Are

You are a self-motivated team player with the ability to network easily in an international, cross-cultural environment. You align with Alfa Laval's drivers: Action, Interaction, and Satisfaction. You are solution-oriented, prioritize effectively, and focus on continuous improvement. You communicate clearly and build trust without prestige.

If this describes you, this position might be just what you're looking for!

About The Job

We seek an experienced leader to oversee customer service operations and process excellence initiatives across Southeast Asia. The role involves delivering exceptional customer experiences, optimizing service processes, and leading regional teams to achieve operational excellence and customer satisfaction.

Job Description

Strategic & Operational Leadership

• Develop the annual CSC action plan, setting priorities aligned with sales strategy and business targets.
• Lead the Customer Service team, ensuring performance aligns with company goals and plans.
• Coach and develop direct reports to strengthen competencies and ensure succession planning.

Order Management & Execution

• Oversee end-to-end order fulfillment, ensuring accuracy, timeliness, and compliance with customer contracts.
• Monitor backlog and invoicing to ensure timely revenue recognition and customer satisfaction.
• Coordinate logistics with factories to meet delivery terms.

Customer & Stakeholder Collaboration

• Promote a customer-centric mindset and high-quality service delivery.
• Act as the main escalation point for complex issues or key accounts, managing customer claims.
• Coordinate with Sales, Finance, Supply Chain, and other departments for a seamless customer experience.

Finance & Credit Risk Management

• Implement credit control as instructed by Finance.
• Follow up on backlog and resolve credit or payment issues with Finance.

Process Excellence & Continuous Improvement

• Identify and implement process improvements to increase efficiency.
• Drive digital transformation and service innovation collaboratively.
• Apply Lean Six Sigma methodologies for data-driven improvements.

Governance & Compliance

• Ensure compliance with export controls, policies, and regulations.
• Support audits and risk assessments.

What You Know

• Bachelor’s degree in Business, Operations, or related field.
• 10-15 years of regional customer service experience, including 5+ years in leadership managing diverse teams.
• Experience managing teams in a multinational environment is preferred.
• Proven process improvement skills (Lean, Six Sigma preferred).
• Strong leadership, analytical, and stakeholder management skills.

What’s In It For You

We offer a challenging position in an open, friendly environment focused on development and value creation. Your work will significantly impact Alfa Laval’s future.

We value diversity, inclusion, and equity. We use Pymetrics assessments to gain behavioral insights, and applicants will be invited to participate in these assessments.

#LI-TS2

We are committed to making a positive impact daily—on colleagues, partners, customers, and society. We innovate in energy, food, water, and shipping sectors, fostering a resourceful, less wasteful future. Our 140-year-old culture of innovation and growth supports personal and professional development.