4,002 Retail jobs in Malaysia

About The Role

We are seeking an experienced and proactive Senior Manager, Retail Marketing Services to join our team at RHB Asset Management. In this role, you will play a key part in driving marketing and business support initiatives for our Retail Distribution team. You will work closely with internal departments and external partners to deliver high-quality fund marketing materials, coordinate impactful marketing activities, and ensure operational compliance and efficiency in all marketing-related processes.

• Provide marketing and administrative support to the Retail Distribution team to drive business development efforts
• Develop, manage, and ensure timely distribution of marketing materials including fund commentaries, presentation decks, placemats, teasers, videos, podcasts, advertisements, and public relations content
• Collaborate with Group Marketing to ensure all fund marketing materials are compliant with regulatory guidelines, internal policies, and industry best practices
• Coordinate marketing and business support activities including events, campaigns, and client communications
• Prepare and maintain comprehensive reports such as Manco papers, league tables, AUM reports, commission reports, and campaign funding updates
• Consolidate and manage Distribution Agreements and Supplementary Distribution Agreements to ensure accuracy and compliance
• Produce in-depth fund performance reports including competitor analysis, Lipper performance comparisons, peer income statistics, and annual/interim fund reviews
• Assist in internal/external audits, compliance reviews, and risk management exercises
• Maintain accurate records of Annual and Interim Report quantities and ensure timely submissions
• Track, manage, and process marketing-related payments and vendor invoices
• Coordinate communication of marketing updates and business support materials across internal teams and external stakeholders
• Plan, organize, and support marketing events, product trainings, regional meetings, and business briefings
• Take on additional ad-hoc tasks as assigned by Management

• Minimum 6–8 years of relevant experience in marketing, preferably in asset management, financial services, or a related industry
• Strong background in marketing operations, communications, and fund product knowledge
• Excellent project management and coordination skills with attention to detail
• Familiarity with financial regulatory guidelines and marketing compliance standards
• Strong interpersonal and stakeholder management skills
• Ability to manage multiple deliverables and meet tight deadlines
• Proficiency in Microsoft Office (PowerPoint, Excel, Word); knowledge of digital marketing tools is an advantage
• Highly organized, resourceful, and a team player with a proactive attitude

At RHB Banking Group, we are committed to fostering a collaborative and inclusive work environment that empowers our employees to reach their full potential. We offer competitive remuneration, comprehensive benefits, and ample opportunities for professional development and career growth. Our wellness initiatives and flexible work arrangements also support a healthy work-life balance. If you're ready to be a part of our transformative journey, we encourage you to apply now.

Join to apply for the Head, Retail Proposition & Strategy role at RHB Banking Group

Retail Bancassurance

• Formulate strategic initiatives that deepen the bancassurance relationship
• Secure buy-in from key banca stakeholders
• Develop and implement sales and operations plans to achieve sales budget
• Enhance tracking mechanism to improve performance
• Formulate sales campaign and roll out plan
• Monitor sales/campaign activities in order to achieve sales budget
• Coaching, inspiring and motivating sales team
• Product positioning and continuously identify/develop opportunity to embed RHBI products within the Bank’s customer journey
• Explore and implement new business opportunities
• Handling customer complaints and enquiries
• Formulate roll-out plan and refine strategy for banca transformation (ongoing)

Retail Tribe

• Contribute expertise (e.g. sales, marketing, product) to enhance Retail Business strategy & roll out plan
• Any other tasks or responsibility assigned by the management

Seniority level : Director

Employment type : Full-time

Job function : Sales and Business Development

Report to Boutique Manager and align team targets with business objectives.

Monitor sales, KPIs, and stock to optimize performance.

Provide business updates and feedback to Head Office.

Act as a brand ambassador inside and outside the boutique.

Build client network, loyalty, and manage client database.

Lead in-store events and client initiatives to boost sales.

Inspire, coach, and develop team skills.

Delegate responsibilities, evaluate performance, and drive engagement.

Create strategies for cross-selling and customer traffic.

Adapt to challenges with effective corrective actions.

Maintain store operations, procedures, and compliance.

Handle staff and client issues professionally.

Minimum 5 years of management experience in the luxury retail industry.

Strong leadership, interpersonal, and communication skills.

Ability to build, motivate, and develop a team.

Excellent language skills: Fluent in English, Malay, Chinese, and other language ability is an advantage.

Pleasant and presentable outlook and disposition.

Passionate about fashion and the luxury retail industry.

We are an equal opportunities employer and welcome applications from all qualified candidates.

Job Highlights

• Fun working environment
• Career progression
• Good compensation

Established in the 1930s as a trading business, Al-Futtaim today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates.

Structured into five operating divisions; automotive, financial services, real estate, health, retail including Marks & Spencer brand; employing more than 33,000 employees across more than 20 countries in the Middle East, Asia and Africa, we partner with over 200 of the world's most admired and innovative brands.

Al-Futtaim’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration, integrity; Al-Futtaim continues to enrich the lives and aspirations of our customers each and every day. For more information visit:

AL-FUTTAIM VALUES: RESPECT I EXCELLENCE | COLLABORATION I INTEGRITY

1. To be responsible and accountable for the commercial, operations and management of designated store(s) focusing on the below:

• Lead, motivate and mentor his team in achieving high level of performance and productivity.
• Maximizing sales opportunity, minimize loss of sales opportunity. Achieve the sales target given.
• Control stock losses to the minimum level;
• Ensure full compliance of company’s SOP, policies and procedures, profit protection measures, rules and regulations.
• Maintain highest standard of service following the service modal specified by UK principal
• Efficient control of stocks, following up deliveries, shortages and inter store transfer.
• Build a strong sales and service business culture within the team members/work place.

2. Be the auditor of designated store to ensure all processes are carried out following the SOP and guideline given.

3. To be an effective member of the Store Management Team in contributing towards the success of the store via business strategic planning, effective operational management, achieving the sales target and store direct profit while monitoring and control store overhead expenses within the budget set.

• Leading team of store/sales manager(s)/senior supervisor(s)/supervisor (s) in maximizing sales and commercial opportunities.

To lead and focus on maximizing sales and commercial opportunities in the following areas:

• Maximize the sales return per square foot;
• Increase average basket and overall transactions of the responsible business unit.
• Efficiency of the full preparation/implementation of sales promotion activities;
• Seasonal change is accordance to the seasonal guide provided and merchandise display present the season highlight and the standard of display is high to promote better shopping experience and increase sales.
• Analysis sales figure and seek ways to increase sales via looking into areas of strengths and weaknesses guided by commercial numbers and on floor observation.
• Use stock management systems to ensure the optimum stock availability and provide solution to ensure logistic movements of stocks including consolidation is being carried out in the most efficient manner i.e. WH to store, fitting room stock turnaround time and receiving stocks turnaround time are optimum.
• Full implement best practices following the commercial management toolkit as guide to better manage the commercial aspect of the store business.
• Lead and motive the team to achieve daily target set

• Build a service culture that drive team towards achieving excellent customer service via mentoring, coaching, look into training requirement, motivation, incorporate customer service into daily briefing and role play and leading by example.
• Achieve company and store customer satisfaction score and Net Promoter score target or above.

• Liaise with the Merchandising Team to ensure the best mix of available merchandise is displayed in each store.
• Liaise with the VM team to ensure high standards of merchandise presentation at all times.
• Plan and implement changes to merchandise layouts in order to maximise returns per square foot.
• Ensure each Sales Manager has updated the sales floor plans for the regular and sales period.
• Periodically update the sales floor plan and ensure floor proportionality match sales efficiency and suggest areas for improvements.
• Implement “Basic Stock System” and ensure backroom is clean and tidy so that team could easily locate stocks for replenishment purposes.
• Ensure orders of merchandise within the agreed merchandise catalogue direct from the store to local suppliers are controlled effectively.
• Probe department strengths and weaknesses and make recommendations for changes.
• Ensure brand names of each sub brand unit and merchandise themes are effectively highlighted in all departments.
• Ensure aged and damaged merchandise are cleared according to Company’s policies. All Seasonal Clearance preparation work and clearance guide are fully complied with including price change on the floor via price tagging are according to the clearance lists provided by the Merchandise team.

• Ensure maximum efficiency by planning and implementing of staffing resources.
• Work closely with the supporting team to ensure that merchandise is efficiently ordered, delivered and returned from / to the Warehouse and store or store to outlets, correct BTF is built on each line.
• Adhere to legal and company regulations and ensure company assets are safeguarded through maximum effectiveness of health and safety policy, security procedures and premises management.
• Liaise regularly on all relevant operational matters with immediate reporting superior.
• Make sure all the operations jobs are compliance at the designated store.

• Ensure all administrative documentation and procedures relating to financial and stock control are fully implemented.
• Manage stock take preparation/activities and initiate the appropriate follow up / investigation on stock loss.
• Ensure staffing resources are productive & cost efficient.
• Set and control budgets for designated areas.

• Work hand in hand with HR team to ensure all areas covering human resources are being managed and carried out efficiently.
• Enhance effective teamwork through open communication and the involvement of all members of the Store Management Team.
• Establish current and future training needs for store personnel and implement relevant training programs

• Communicate effectively and to foster good relationship with appropriate Centre Management.
• Contribute to the decision making of the business in general

• Sales & profit report
• Store P&L
• CSAT report
• People Management
• Yearly employee survey
• Compliance audit

• Minimum of 4-6 years of relevant experience in retail operations in a managerial position with successful track record, in fashion retail industry
• Strong people management, excellent interpersonal skills and service oriented
• Motivated and can work towards set targets and KPI's
• Excellent communication and interpersonal skills
• Applicants must be willing to work according to retail operation hours and on public holidays

The Retail Center of Excellence (COE) is a dynamic regional team at the heart of GrabMart's strategy. Our mission is to enhance our customers' daily shopping experience and build a sustainable business model for the future.

• We design and build solutions that strengthen our supermarket partners and unlock new growth opportunities.
• As a regional COE, we create globally-optimized playbooks and provide hands-on support to country teams, empowering them to win in their local markets.
• You'll be joining a team that has a direct impact on Grab's long-term growth and sustainability.

Get to Know the Role

• As the Head, Retail Center of Excellence, you will lead the strategy and execution of key initiatives that elevate our supermarket partners and optimize core supply-side operations on our Mart business.
• This role is a unique blend of commercial strategy, operational excellence, and cross-functional leadership.
• You will drive the development and adoption of best practices, collaborate with product and tech teams to build scalable solutions, and work closely with country teams to ensure consistent, high-quality execution across the region.
• You will report to the Head of Retail and work onsite at Petaling Jaya office.

The Critical Tasks You Will Perform

• Drive Strategic Execution: You will lead the implementation of high-priority initiatives designed to deepen supermarket partnerships and enhance core supply-side operational processes.
• Develop & Scale Best Practices: You will spearhead the creation of operational playbooks, commercial frameworks, and best-practice guides for our supermarket partners, ensuring successful regional adoption.
• Enable Country Teams: You will provide direct, hands-on support to country teams and lead the team to launch new initiatives, then empower their long-term success through structured frameworks and knowledge sharing.
• Lead Product Collaboration: You will serve as the key business partner for Product and Tech teams, translating operational needs into product requirements for our supermarket partners.
• Manage Strategic Partnerships: You will own and cultivate the relationships with key regional supermarket partners, acting as a trusted advisor to drive mutual growth.
• Support New Initiatives: You will lend your expertise to support country-led pilots of new operational models, ensuring learnings are captured and shared across the region.

We are an equal opportunities employer and welcome applications from all qualified candidates.

Performance to Goals

• Meet and exceed individual and store baseline goals for personal sales and KPI metrics inclusive of Conversion rate, AUR, UPT and Client Data Capture.

• Lead by example and have an ability to influence team members to complete job duties effectively.
• Delegate tasks clearly and effective
• Develop both short term and long-term strategies.
• Display a strong sense of initiative as well as time management and calendar planning skills.

• Training and Developing: Help teach others training content through consistent roleplay and coaching. Demonstrate an openness to new ideas and concepts while quickly learning and applying to the job.
• Coaching and Feedback: Clearly articulate strengths, goals and opportunities. Show critical thinking capabilities and is solution oriented. Utilize company training material tools to create coaching culture. Openness to feedback from supervisors, peers and team.
• Networking and Recruiting: Actively network on a consistent basis. Ensure that there is viable bench strength for all store positions. Establish a clear succession plan for management team.

• Exercise strong written and verbal skills. Adapt communication skills upwards, laterally and to their team.
• Demonstrate ethical conduct when completing job duties.
• Promote the organization’s goals and adapt flexibly to change.
• Ability to remain calm and deescalate situations.
• Collaborate effectively with peers and corporate partners.

• Operations and Compliance: Manage store schedule, timecards and payroll. Monitor shipments, transfers and price changes for accuracy. Plan, conduct, and organize store for inventory.
• Analysis, Decision Making and Problem Solving: Resolve difficult or complicated challenges while using good judgement, partnering when appropriate. Adhere to and hold team accountable to company policies and procedures. Analyze business results and make strong business acumen decisions on findings. Manage and coordinate the daily operations of the store.

• Ensure the store follows the visual guidelines and directives.
• Enforce excellent client services and ensure a consistent superior client experience.

Performance to Goals:

• Meet and exceed individual and store baseline goals for personal sales and KPI metrics inclusive of Conversion rate, AUR, UPT and Client Data Capture.

• Lead by example and have an ability to influence team members to complete job duties effectively.
• Delegate tasks clearly and effectively.
• Develop both short term and long-term strategies.
• Display a strong sense of initiative as well as time management and calendar planning skills.

• Training and Developing: Help teach others training content through consistent roleplay and coaching. Demonstrate an openness to new ideas and concepts while quickly learning and applying to the job.
• Coaching and Feedback: Clearly articulate strengths, goals and opportunities. Show critical thinking capabilities and is solution oriented. Utilize company training material tools to create coaching culture. Openness to feedback from supervisors, peers and team.
• Networking and Recruiting: Actively network on a consistent basis. Ensure that there is viable bench strength for all store positions. Establish a clear succession plan for management team.

• Exercise strong written and verbal skills. Adapt communication skills upwards, laterally and to their team.
• Demonstrate ethical conduct when completing job duties.
• Promote the organization’s goals and adapt flexibly to change.
• Ability to remain calm and deescalate situations.
• Collaborate effectively with peers and corporate partners.

• Operations and Compliance: Manage store schedule, timecards and payroll. Monitor shipments, transfers and price changes for accuracy. Plan, conduct, and organize store for inventory.
• Analysis, Decision Making and Problem Solving: Resolve difficult or complicated challenges while using good judgement, partnering when appropriate. Adhere to and hold team accountable to company policies and procedures. Analyze business results and make strong business acumen decisions on findings. Manage and coordinate the daily operations of the store.
• Inventory Integrity
• Working together with the team to maintain a healthy inventory while minimizing the possibility of stock shrinkages as per guidelines listed in the Company Store Operations Procedures Deck.
• Conduct daily, weekly, and monthly stock count to avoid pilferage.
• Resolve discrepancies within 48hours and report all findings to superior.
• Monitor and coordinate receiving of merchandise and price tagging according to operation procedures

• Ensure the store follows the visual guidelines and directives.
• Enforce excellent client services and ensure a consistent superior client experience.

Description

• Overall responsibility of obtaining profitable results through the team by developing sales team in stores under his/her supervision.
• Assist and guide the Regional Manager and District Manager in preparing the annual sales budget and monitoring the performance of the stores in meeting the budget. To investigate budget deviations and provide monthly stores sales performance summary report to be reviewed with Regional Manager and District Manager.
• Responsible for driving the results of the stores under his/her supervision by training and developing staff/promoters through motivation, counseling, skill development and product knowledge development.
• Work in close association with the Store Managers, BICs, tellers and promoters to achieve the overall sales forecast.
• Conduct promotional events and activities at the targeted outdoor locations towards the migrant workers such as road shows, distribute leaflets, posters, newsletters and banner at migrant premises, night marketing at migrant’s hostel or festival program.
• Participate in any promotional activities and road shows at stores, working with Marketing Manager and respective corridor champions.
• Identifying and proposing locations of business opportunities or expansion of market share for Ria branding and advertising in all regions under his/her supervision to the Regional Manager and District Manager.
• Conduct visits to stores, both scheduled and unscheduled. Scheduled visits to each store must be made at least twice every month. An unscheduled visit can be made randomly or as and when needed. Areas where compulsory checks are to be conducted on each visit: Operations checklist, Security checklist, Petty cash, foreign currencies, General expenses, Capital expenditures, Cash holdings, Business volume, and Complaints received and resolved, Staffing matters.
• Conduct periodic checks to ensure that all stores adhere to Standard Operating Procedures, guidelines and instructions issued by Head Office and Regulatory Authorities.
• Submit a comprehensive report and present on each store’s visits to the Regional Manager and District Manager.
• Escalate issues relating to crisis or impending crisis that may lead to declaration of disaster, which necessitates the invocation of Business Continuity Plan.
• In addition, in the day-to-day job, the Area Manager will have to: Guarantee service to the store’s customers on a day-to-day basis and act with the aim to growing the volume of transaction by being a visible presence in the marketplace in his/her supervision. Be responsible for responding to requested information from Head office and stores in a timely manner. Report to the Regional Manager and District Manager on a regular and timely basis to ensure that he/she is fully and correctly briefed in all aspects of your work. Provide a daily, weekly, monthly, and yearly report plan and how it compares against agreed targets.

• Assist in the recruitment of staff, establish work schedules for staff being put in place, and evaluate staff performance at the end of a given period.

An established fashion group that has acquired the exclusive retail rights to operate stores for top fashion brand-names including ZARA, Massimo Dutti and Pull & Bear is seeking to hire top talents for our brands. We invite highly motivated and enthusiastic individuals who adore fashion and thrive on the challenge of working in this high energy industry to be part of the team.

We are looking for highly committed professionals who adore fashion and thrive on the challenge of working in a high-energy business; who are willing to share our vision of creating a new concept in customer service.

Massimo Dutti - Elevating Style Since 1985: Massimo Dutti - Where Spanish Sophistication Meets Global Fashion. Proudly Franchised by AFG in Malaysia, Under the Inditex Legacy.

• Lead, motivate and mentor the team in achieving a high level of performance and productivity.
• Maximize sales opportunities and minimize loss of sales; achieve the sales targets.
• Control stock losses to the minimum level.
• Ensure full compliance with the company’s SOPs, policies and procedures, profit protection measures, rules and regulations.
• Efficient control of stocks, follow up deliveries, shortages and inter-store transfers.
• Build a strong sales and service culture within the team and workplace.
• Act as the auditor of the designated store to ensure all processes are carried out according to the SOP and guidelines.
• Contribute to store success through business strategic planning, effective operational management, achieving sales targets and store direct profit while monitoring and controlling store overhead expenses within the budget.

• Minimum of 5 years direct experience in retail operations in a managerial position with a successful track record in fashion retail.
• Strong people management, excellent interpersonal skills and service orientation.
• Applicants must be willing to work according to retail operation hours and on public holidays.
• Proficient in MS Office and internet savvy.

• Seniority level : Associate
• Employment type : Full-time
• Job function / Industries : Retail

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.