What Jobs are available for Store Management in Malaysia?
Showing 2599 Store Management jobs in Malaysia
Store Management Trainee-Sport Brand
Kuala Lumpur, Kuala Lumpur
HLA Garment
Posted 4 days ago
Job Viewed
Job Description
Store Manager Recruitment Responsibilities
Fully responsible for all the stores operating management, supervising, guiding, and improving employees’ performance overall sales of motivation staff enthusiasm, help stores achieve monthly sales target.
Actively collect market information and report to company.
Handling customer complaints and problems related to the store management.
Stock Management & Data Analysis Carry through the company instruction and accomplish other task assigned by the leadership. Stock management that involves stock take, ordering, storing, tracking and monitoring stock levels. Data analysis in process of cleaning, changing, and processing raw data and extracting actionable, relevant information that helps businesses make informed decisions. The procedure helps reduce the risks inherent in decision‑making by providing useful insights and statistics, often presented in charts, images, tables, and graphs.
Key Qualifications & Skills
Understanding of retail management fundamentals, including inventory management, sales, and customer service.
Strong communication skills to interact effectively with customers, employees, and senior management.
Excellent interpersonal abilities to build and maintain relationships with team members and customers.
Analytical skills to interpret sales reports, forecast future sales trends, and make informed business decisions.
Leadership potential to guide and motivate team members, and to step into a management role in the future.
Attention to detail to ensure optimal store appearance, correct pricing, and accurate inventory.
Customer service skills to understand and cater to customer needs, handle complaints, and ensure high customer satisfaction.
Problem‑solving abilities to handle day‑to‑day challenges, resolve conflicts, and make decisions in the best interest of the store.
Ability to adapt to new technologies and systems used in retail management.
Requirements
1. Fluent in Chinese and English, Able to communicate in Chinese will be advantage.
2. Candidate must possess at least diploma or degree.
3. At least 3‑5 years of working experience in the related field especially having working experience in LULULEMON will be preferable.
4. Preferably Manager specialized in Sales‑Retail/General or equivalent.
5. Required Skill(s): Be familiar with computer operation.
6. Have ability of Team management and coordination.
7. With a strong sense of responsibility, healthy and positive working attitude, good professional ethics and language, writing skills.
Must be able to work according to Retail Shifts, Weekend and Public Holiday.
Good knowledge of spoken English, Mandarin as the candidate are required to liaise with Mandarin speaking customers and Bahasa Malaysia.
Customer service experience will be of valuable.
Fresh graduates without experience are welcome to apply as there will be training provided.
Benefits of this role
(Basic Salary + Commission)
Fast Internal Promotion
Good working environment & culture
Training and certification sponsored by the company
Medical Claim
Interested candidate pls walk in store directly.
Retail & Consumer Products More than 10,000 employees.
Our company specializes in men’s fashion, and we have more than 5,000 stores in the world with more than 50,000 employees. Our annual turnover reached about 5 billion dollars. Now we are coming to Malaysia to open up new markets, and we invite highly motivated and enthusiastic individuals who adore fashion and thrive on the challenge of working in this high energy industry to be part of the team.
Come and join us, you will gain new opportunities to promote your career!
#J-18808-Ljbffr
Fully responsible for all the stores operating management, supervising, guiding, and improving employees’ performance overall sales of motivation staff enthusiasm, help stores achieve monthly sales target.
Actively collect market information and report to company.
Handling customer complaints and problems related to the store management.
Stock Management & Data Analysis Carry through the company instruction and accomplish other task assigned by the leadership. Stock management that involves stock take, ordering, storing, tracking and monitoring stock levels. Data analysis in process of cleaning, changing, and processing raw data and extracting actionable, relevant information that helps businesses make informed decisions. The procedure helps reduce the risks inherent in decision‑making by providing useful insights and statistics, often presented in charts, images, tables, and graphs.
Key Qualifications & Skills
Understanding of retail management fundamentals, including inventory management, sales, and customer service.
Strong communication skills to interact effectively with customers, employees, and senior management.
Excellent interpersonal abilities to build and maintain relationships with team members and customers.
Analytical skills to interpret sales reports, forecast future sales trends, and make informed business decisions.
Leadership potential to guide and motivate team members, and to step into a management role in the future.
Attention to detail to ensure optimal store appearance, correct pricing, and accurate inventory.
Customer service skills to understand and cater to customer needs, handle complaints, and ensure high customer satisfaction.
Problem‑solving abilities to handle day‑to‑day challenges, resolve conflicts, and make decisions in the best interest of the store.
Ability to adapt to new technologies and systems used in retail management.
Requirements
1. Fluent in Chinese and English, Able to communicate in Chinese will be advantage.
2. Candidate must possess at least diploma or degree.
3. At least 3‑5 years of working experience in the related field especially having working experience in LULULEMON will be preferable.
4. Preferably Manager specialized in Sales‑Retail/General or equivalent.
5. Required Skill(s): Be familiar with computer operation.
6. Have ability of Team management and coordination.
7. With a strong sense of responsibility, healthy and positive working attitude, good professional ethics and language, writing skills.
Must be able to work according to Retail Shifts, Weekend and Public Holiday.
Good knowledge of spoken English, Mandarin as the candidate are required to liaise with Mandarin speaking customers and Bahasa Malaysia.
Customer service experience will be of valuable.
Fresh graduates without experience are welcome to apply as there will be training provided.
Benefits of this role
(Basic Salary + Commission)
Fast Internal Promotion
Good working environment & culture
Training and certification sponsored by the company
Medical Claim
Interested candidate pls walk in store directly.
Retail & Consumer Products More than 10,000 employees.
Our company specializes in men’s fashion, and we have more than 5,000 stores in the world with more than 50,000 employees. Our annual turnover reached about 5 billion dollars. Now we are coming to Malaysia to open up new markets, and we invite highly motivated and enthusiastic individuals who adore fashion and thrive on the challenge of working in this high energy industry to be part of the team.
Come and join us, you will gain new opportunities to promote your career!
#J-18808-Ljbffr
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This advertiser has chosen not to accept applicants from your region.
0
Customer Service
Cyberjaya
NTT America, Inc.
Posted 14 days ago
Job Viewed
Job Description
**Make an impact with NTT DATA**
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
**Your day at NTT DATA**
The Customer Service is an entry level administrative role that supports the smooth operation of the service desk function. This role involves tasks such as coordinating service requests, assisting the client service desk team, and maintaining documentation and records to support efficient incident resolution and service delivery.
**Key Responsibilities:**
- Provide administrative support to the Service Desk team
- Receive, validate, and log client requests, ensuring accurate detail capture
- Assist in generating customer reports and maintaining documentation
- Perform other related tasks as assigned
- No shift work required; business hours only
**Knowledge and Attributes:**
- Detail-oriented
- Basic proficiency in Microsoft Office (Excel, Word, PowerPoint)
- Assist in generating customer reports and maintaining documentation
- Calm and focused under routine tasks
- Reliable and consistent in meeting deadlines
**Academic Qualifications and Certifications:**
- High School Certification (Diploma or Degree is a plus)
**Required experience:**
- Proficient in MS Office applications
- Fresh graduates and candidates with no experience are encouraged to apply
- Excellent English, written and verbal communication skills
- Able to work in Cyberjaya (On-site)
**Good-to-have (not mandatory)**
- Cantonese and Putonghua skills
- Basic knowledge in the technology Industry or Call Centre environment
**Workplace type** **:**
On-site Working
**About NTT DATA**
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
**Equal Opportunity Employer**
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
**Your day at NTT DATA**
The Customer Service is an entry level administrative role that supports the smooth operation of the service desk function. This role involves tasks such as coordinating service requests, assisting the client service desk team, and maintaining documentation and records to support efficient incident resolution and service delivery.
**Key Responsibilities:**
- Provide administrative support to the Service Desk team
- Receive, validate, and log client requests, ensuring accurate detail capture
- Assist in generating customer reports and maintaining documentation
- Perform other related tasks as assigned
- No shift work required; business hours only
**Knowledge and Attributes:**
- Detail-oriented
- Basic proficiency in Microsoft Office (Excel, Word, PowerPoint)
- Assist in generating customer reports and maintaining documentation
- Calm and focused under routine tasks
- Reliable and consistent in meeting deadlines
**Academic Qualifications and Certifications:**
- High School Certification (Diploma or Degree is a plus)
**Required experience:**
- Proficient in MS Office applications
- Fresh graduates and candidates with no experience are encouraged to apply
- Excellent English, written and verbal communication skills
- Able to work in Cyberjaya (On-site)
**Good-to-have (not mandatory)**
- Cantonese and Putonghua skills
- Basic knowledge in the technology Industry or Call Centre environment
**Workplace type** **:**
On-site Working
**About NTT DATA**
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
**Equal Opportunity Employer**
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
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This advertiser has chosen not to accept applicants from your region.
1
Customer Service
Kuala Lumpur, Kuala Lumpur
BABY PANDA SDN BHD
Posted 2 days ago
Job Viewed
Job Description
Support the unit head in ensuring the department runs effectively and efficiently. Carry out tasks in accordance with the policies, procedures, and guidelines in a timely and accurate manner. Manage large amounts of messaging through social media. Build sustainable relationships and trust with customer accounts through open and interactive communication. Provide accurate, valid, and complete information. Keep records of customer interactions, process customer accounts, and file documents. Take the extra mile to engage with customers. Prepare and submit reports as required on a timely basis. What We’re Looking For:
Possess Bachelor of Degree/Diploma in any field and fresh grads are welcome to join us. Strong communication and interpersonal skills. Excellent communication, presentation, and customer relationship skills. Good command of written and spoken English and Bahasa Malaysia. Customer orientation and ability to respond to different types of characters. Willing to learn/ Good attitude. Job Requirements and Application
To apply, please answer the following questions: Which of the following statements best describes your right to work in Malaysia? What's your expected monthly basic salary? Which of the following types of qualifications do you have? How many years' experience do you have as a Customer Service Role? Do you have customer service experience? Which of the following languages are you fluent in?
#J-18808-Ljbffr
Possess Bachelor of Degree/Diploma in any field and fresh grads are welcome to join us. Strong communication and interpersonal skills. Excellent communication, presentation, and customer relationship skills. Good command of written and spoken English and Bahasa Malaysia. Customer orientation and ability to respond to different types of characters. Willing to learn/ Good attitude. Job Requirements and Application
To apply, please answer the following questions: Which of the following statements best describes your right to work in Malaysia? What's your expected monthly basic salary? Which of the following types of qualifications do you have? How many years' experience do you have as a Customer Service Role? Do you have customer service experience? Which of the following languages are you fluent in?
#J-18808-Ljbffr
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2
CUSTOMER SERVICE
Ipoh, Perak
THE TOP CLEANING SDN. BHD.
Posted 2 days ago
Job Viewed
Job Description
We are looking for a proactive and customer-oriented Customer Service Executive to join our team at Top Cleaning. The role requires handling customer inquiries, complaints, and requests efficiently while ensuring excellent service delivery. The candidate must be able to work under pressure, manage customers across Ipoh, Penang, and Kuala Lumpur, and be fluent in Mandarin to support diverse customer needs.
Key Responsibilities
Handle customer inquiries, complaints, and requests promptly through phone, email, and messaging platforms.
Manage and coordinate customer service activities across Ipoh, Penang, and Kuala Lumpur branches.
Work closely with the operations and sales team to ensure smooth service delivery.
Maintain accurate customer records and service reports.
Resolve conflicts and issues effectively while ensuring customer satisfaction.
Handle customer escalations and provide solutions under tight timelines.
Support administrative tasks related to customer service as required.
Contribute to process improvement initiatives for better customer experience.
Able to work under pressure and handle multiple cases simultaneously.
Requirements
Diploma/Degree in Business Administration, Customer Service, or related field.
At least 1–2 years of customer service experience (cleaning/service industry preferred).
Fluent in Mandarin, Bahasa Malaysia, and English (both spoken & written).
Strong problem‑solving skills and ability to work under pressure.
Excellent communication and interpersonal skills.
Able to multitask and manage customers across multiple locations.
Customer‑focused mindset with a positive attitude.
#J-18808-Ljbffr
Key Responsibilities
Handle customer inquiries, complaints, and requests promptly through phone, email, and messaging platforms.
Manage and coordinate customer service activities across Ipoh, Penang, and Kuala Lumpur branches.
Work closely with the operations and sales team to ensure smooth service delivery.
Maintain accurate customer records and service reports.
Resolve conflicts and issues effectively while ensuring customer satisfaction.
Handle customer escalations and provide solutions under tight timelines.
Support administrative tasks related to customer service as required.
Contribute to process improvement initiatives for better customer experience.
Able to work under pressure and handle multiple cases simultaneously.
Requirements
Diploma/Degree in Business Administration, Customer Service, or related field.
At least 1–2 years of customer service experience (cleaning/service industry preferred).
Fluent in Mandarin, Bahasa Malaysia, and English (both spoken & written).
Strong problem‑solving skills and ability to work under pressure.
Excellent communication and interpersonal skills.
Able to multitask and manage customers across multiple locations.
Customer‑focused mindset with a positive attitude.
#J-18808-Ljbffr
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This advertiser has chosen not to accept applicants from your region.
3
Customer Service
Kedah, Kedah
Hygiene World
Posted 4 days ago
Job Viewed
Job Description
About the role
Hygiene World Sdn Bhd, based in Alor Setar, is an established hygiene product supplier serving B2B and B2C clients. We are looking for a friendly, proactive, and motivated Customer Service Executive to be the first point of contact for our customers — handling enquiries, preparing quotations, and making every interaction a great experience. What you'll be doing
Handle customer enquiries via phone, walk-ins, WhatsApp, and online platforms Conduct telemarketing and follow-up calls to new and existing customers Prepare quotations, bills, and invoices accurately and promptly Confidently present and promote company products to customers Maintain and update customer records in the system Create simple marketing visuals using Canva, when required Use Microsoft Office for reports, quotations, and administrative tasks Work independently with minimal supervision while maintaining accuracy Continuously improve product knowledge and stay passionate about company offerings What we're looking for
Minimum Diploma, preferably in Marketing, Business, or a related field 1–2 years experience in customer service, telemarketing, or admin support Fresh graduates with strong communication skills are welcome to apply Fluent in English, Bahasa Malaysia, and Mandarin (spoken & written) Key Skills
Excellent communication and interpersonal skills Proficient in Microsoft Office and Canva Detail-oriented, fast, and accurate Able to multitask and work independently Friendly, professional, persuasive, and eager to learn What we offer
Salary: RM 2,000 and above (based on experience & skills) Annual Company Dinner Company Trip Positive & supportive team culture Working Hours
Rest Day: Friday and Alternate Saturday If you are passionate about customer service and eager to join a dynamic and growing organization, we encourage you to apply for this exciting opportunity. Please click the "Apply Now" button to submit your application.
#J-18808-Ljbffr
Hygiene World Sdn Bhd, based in Alor Setar, is an established hygiene product supplier serving B2B and B2C clients. We are looking for a friendly, proactive, and motivated Customer Service Executive to be the first point of contact for our customers — handling enquiries, preparing quotations, and making every interaction a great experience. What you'll be doing
Handle customer enquiries via phone, walk-ins, WhatsApp, and online platforms Conduct telemarketing and follow-up calls to new and existing customers Prepare quotations, bills, and invoices accurately and promptly Confidently present and promote company products to customers Maintain and update customer records in the system Create simple marketing visuals using Canva, when required Use Microsoft Office for reports, quotations, and administrative tasks Work independently with minimal supervision while maintaining accuracy Continuously improve product knowledge and stay passionate about company offerings What we're looking for
Minimum Diploma, preferably in Marketing, Business, or a related field 1–2 years experience in customer service, telemarketing, or admin support Fresh graduates with strong communication skills are welcome to apply Fluent in English, Bahasa Malaysia, and Mandarin (spoken & written) Key Skills
Excellent communication and interpersonal skills Proficient in Microsoft Office and Canva Detail-oriented, fast, and accurate Able to multitask and work independently Friendly, professional, persuasive, and eager to learn What we offer
Salary: RM 2,000 and above (based on experience & skills) Annual Company Dinner Company Trip Positive & supportive team culture Working Hours
Rest Day: Friday and Alternate Saturday If you are passionate about customer service and eager to join a dynamic and growing organization, we encourage you to apply for this exciting opportunity. Please click the "Apply Now" button to submit your application.
#J-18808-Ljbffr
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4
Customer Service
Butterworth, Pulau Pinang
Infinity Group of Companies
Posted 4 days ago
Job Viewed
Job Description
Infinity Group of Companies – Perai, Penang Infinity Logistics & Transport Sdn Bhd
are a
leading logistics provider
in Malaysia with a strong presence across
Southeast Asia and 15+ countries . Our services include
Flexitank Solutions, Freight Forwarding, Land Transport, Logistics Centers, and 4PL services . Why Join Us?
Top 5 Global Flexitank Producer Largest Malaysia-Thailand Landbridge Service Provider Major NVOCC Player in Port Klang Leading 20’ High Cube Container Operator in SEA Job Responsibilities
Manage the
entire shipment fulfillment process , including
import and export documentation , from job receipt to shipment tracking and ensuring timely delivery. Communicate regularly with customers to provide
shipment status updates
and address inquiries. Handle and resolve complex issues such as
shipment delays, cargo damage , or
customs-related problems
to ensure high levels of customer satisfaction. Coordinate with
internal divisions
and
external vendors
for customs clearance, and work closely with the
operations team, haulage providers , or
transporters
to ensure timely and efficient shipment delivery. Requirements
At least Diploma in Logistics, Shipping, International Business or related field. At least
2 years of working experience
in import and export customer service. Strong
attention to detail . Mandarin speakers to effectively communicate with Mandarin-speaking clients. Good communication skills in
English, Bahasa Melayu and Mandarin . Ability to work
independently with minimal supervision .
#J-18808-Ljbffr
are a
leading logistics provider
in Malaysia with a strong presence across
Southeast Asia and 15+ countries . Our services include
Flexitank Solutions, Freight Forwarding, Land Transport, Logistics Centers, and 4PL services . Why Join Us?
Top 5 Global Flexitank Producer Largest Malaysia-Thailand Landbridge Service Provider Major NVOCC Player in Port Klang Leading 20’ High Cube Container Operator in SEA Job Responsibilities
Manage the
entire shipment fulfillment process , including
import and export documentation , from job receipt to shipment tracking and ensuring timely delivery. Communicate regularly with customers to provide
shipment status updates
and address inquiries. Handle and resolve complex issues such as
shipment delays, cargo damage , or
customs-related problems
to ensure high levels of customer satisfaction. Coordinate with
internal divisions
and
external vendors
for customs clearance, and work closely with the
operations team, haulage providers , or
transporters
to ensure timely and efficient shipment delivery. Requirements
At least Diploma in Logistics, Shipping, International Business or related field. At least
2 years of working experience
in import and export customer service. Strong
attention to detail . Mandarin speakers to effectively communicate with Mandarin-speaking clients. Good communication skills in
English, Bahasa Melayu and Mandarin . Ability to work
independently with minimal supervision .
#J-18808-Ljbffr
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5
Customer Service
Shah Alam, Selangor
Tech Harvest Capital
Posted 14 days ago
Job Viewed
Job Description
A Customer Service Representative is responsible for maintaining solid customer relationships by handling queries and concerns promptly and professionally as well as providing customers with day-to-day technical support via email, instant messaging service and telephone. Responsibilities and Accountabilities
Respond with speed to customer enquiries, and handle and resolve customer complaints. Manage customer interactions on the company's social media platforms. Provide training to customers when necessary. Obtain and evaluate all relevant information to handle product and service enquiries. Update and upkeep clients' profiles and databases. Sort client data to track target customers and initiate a marketing approach to potential clients. Explore efficient alternatives to improve Company's database system. Identify and provide feedback from customers for continuous improvement Provide a commercial approach to the customer with outstanding capability to present promotions and brand information that aims at conversions and brand turnover. Escalate critical issues swiftly and accurately to your superior Assist the company and management in other related areas when required or requested Train and assist other members of the Customer Support Team when required or requested What are the skills required?
Minimum (1) one year of similar experience in the field. Flexible and quick learner, able to adapt to continuously evolving customer needs and product updates. Demonstrate patience in all customer contact situations, including maintaining a pleasant and professional tone and manner. Ability to effectively communicate, both written and verbally. What are the benefits you are looking for?
Enjoy work-life balance (5 days a week) Attractive remuneration and compensation package will be commensurate with experience and qualifications.
#J-18808-Ljbffr
Respond with speed to customer enquiries, and handle and resolve customer complaints. Manage customer interactions on the company's social media platforms. Provide training to customers when necessary. Obtain and evaluate all relevant information to handle product and service enquiries. Update and upkeep clients' profiles and databases. Sort client data to track target customers and initiate a marketing approach to potential clients. Explore efficient alternatives to improve Company's database system. Identify and provide feedback from customers for continuous improvement Provide a commercial approach to the customer with outstanding capability to present promotions and brand information that aims at conversions and brand turnover. Escalate critical issues swiftly and accurately to your superior Assist the company and management in other related areas when required or requested Train and assist other members of the Customer Support Team when required or requested What are the skills required?
Minimum (1) one year of similar experience in the field. Flexible and quick learner, able to adapt to continuously evolving customer needs and product updates. Demonstrate patience in all customer contact situations, including maintaining a pleasant and professional tone and manner. Ability to effectively communicate, both written and verbally. What are the benefits you are looking for?
Enjoy work-life balance (5 days a week) Attractive remuneration and compensation package will be commensurate with experience and qualifications.
#J-18808-Ljbffr
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6
Customer Service
Kelantan, Kelantan
Cotecna com
Posted 16 days ago
Job Viewed
Job Description
Cotecna is a leading provider of testing, inspection and certification services. Founded in Switzerland in 1974, Cotecna started off as a family business and has now grown to become a world-class international player with over 7000 employees in more than 140 offices across 50 countries.
Perform close co-ordination with all concerned department and members of sales and Marketing teams. Main Accountabilities
Answering incoming customer calls and e-mails on type of testing and other services required. Provide quotation to customers after consulting with the team. Responsible for following instruction provided by the Admin manager/laboratory Manager. Have good communication skills with the customer. Update the customer orders in sytem, including order tracking and update with customer. To uphold the good image of the Company at all time. To maintain good rapport with customers. Perform any other duties and assignments that maybe assigned from time to time. Qualifications, Experience and Technical Skill
Fresh grad or minimum 1 year in Customer service industry is encouraged to apply.
#J-18808-Ljbffr
Perform close co-ordination with all concerned department and members of sales and Marketing teams. Main Accountabilities
Answering incoming customer calls and e-mails on type of testing and other services required. Provide quotation to customers after consulting with the team. Responsible for following instruction provided by the Admin manager/laboratory Manager. Have good communication skills with the customer. Update the customer orders in sytem, including order tracking and update with customer. To uphold the good image of the Company at all time. To maintain good rapport with customers. Perform any other duties and assignments that maybe assigned from time to time. Qualifications, Experience and Technical Skill
Fresh grad or minimum 1 year in Customer service industry is encouraged to apply.
#J-18808-Ljbffr
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7
Customer Service
Petaling Jaya, Selangor
Neo Livin
Posted 16 days ago
Job Viewed
Job Description
Job Summary:
Neo Livin is looking for an empathetic and customer-oriented individual to join our team as a Customer Service Representative. This role focuses on providing exceptional support to our customers, handling inquiries, resolving issues, and ensuring a seamless shopping experience. If you are a problem-solver with excellent communication skills and a passion for helping people, this is a great opportunity to be part of a dynamic e-commerce environment. Key Responsibilities: Customer Support: Respond to customer inquiries via email, live chat, and social media in a professional and timely manner. Assist customers with product information, order updates, and return/exchange requests. Resolve customer issues effectively, escalating complex matters to the relevant team when necessary. Order Management: Monitor customer orders, ensuring accurate and timely updates on order status. Collaborate with the order fulfillment team to address and resolve delivery or logistics concerns. Assist with tracking and managing after-sales services, including warranties and assembly support. Feedback Management: Collect and document customer feedback to improve the Neo Livin shopping experience. Identify recurring issues and suggest process improvements. Knowledge Building: Stay updated on product features, promotions, and company policies to provide accurate information to customers. Participate in training sessions to enhance customer service skills and product knowledge. Administrative Support: Handle basic administrative tasks, such as updating customer records and maintaining documentation of support tickets. Qualifications: Education: Minimum qualification of SPM (Sijil Pelajaran Malaysia) or equivalent. Experience: No prior experience required; training will be provided. Experience in customer service or e-commerce is a plus. Skills: Proficiency with computer systems, including Microsoft Office Suite and customer service tools. Excellent communication skills, both written and verbal, in English (additional languages are a bonus). Strong problem-solving and conflict resolution abilities. Ability to multitask and manage time effectively. Personal Attributes: Friendly and empathetic with a customer-first mindset. Professional and approachable demeanor. Adaptable to a fast-paced environment and capable of handling changing priorities. Team player with a proactive attitude. What We Offer: Competitive salary and benefits package. A positive working environment located at Common Ground Jaya One, Petaling Jaya. A 5-day workweek, including the flexibility of 4 days on-site and 1 day work from home. Opportunities for career growth and personal development. A collaborative team culture and supportive management. How to Apply: Interested candidates are invited to submit their resume and a cover letter detailing their interest in the role and relevant skills. Applications can be submitted via the form on our website or emailed to
with the subject line "Customer Service Application - (Your Name)." Join us at Neo Livin and help revolutionize the furniture shopping experience! Our Office Location (HQ) #J-18808-Ljbffr
Neo Livin is looking for an empathetic and customer-oriented individual to join our team as a Customer Service Representative. This role focuses on providing exceptional support to our customers, handling inquiries, resolving issues, and ensuring a seamless shopping experience. If you are a problem-solver with excellent communication skills and a passion for helping people, this is a great opportunity to be part of a dynamic e-commerce environment. Key Responsibilities: Customer Support: Respond to customer inquiries via email, live chat, and social media in a professional and timely manner. Assist customers with product information, order updates, and return/exchange requests. Resolve customer issues effectively, escalating complex matters to the relevant team when necessary. Order Management: Monitor customer orders, ensuring accurate and timely updates on order status. Collaborate with the order fulfillment team to address and resolve delivery or logistics concerns. Assist with tracking and managing after-sales services, including warranties and assembly support. Feedback Management: Collect and document customer feedback to improve the Neo Livin shopping experience. Identify recurring issues and suggest process improvements. Knowledge Building: Stay updated on product features, promotions, and company policies to provide accurate information to customers. Participate in training sessions to enhance customer service skills and product knowledge. Administrative Support: Handle basic administrative tasks, such as updating customer records and maintaining documentation of support tickets. Qualifications: Education: Minimum qualification of SPM (Sijil Pelajaran Malaysia) or equivalent. Experience: No prior experience required; training will be provided. Experience in customer service or e-commerce is a plus. Skills: Proficiency with computer systems, including Microsoft Office Suite and customer service tools. Excellent communication skills, both written and verbal, in English (additional languages are a bonus). Strong problem-solving and conflict resolution abilities. Ability to multitask and manage time effectively. Personal Attributes: Friendly and empathetic with a customer-first mindset. Professional and approachable demeanor. Adaptable to a fast-paced environment and capable of handling changing priorities. Team player with a proactive attitude. What We Offer: Competitive salary and benefits package. A positive working environment located at Common Ground Jaya One, Petaling Jaya. A 5-day workweek, including the flexibility of 4 days on-site and 1 day work from home. Opportunities for career growth and personal development. A collaborative team culture and supportive management. How to Apply: Interested candidates are invited to submit their resume and a cover letter detailing their interest in the role and relevant skills. Applications can be submitted via the form on our website or emailed to
with the subject line "Customer Service Application - (Your Name)." Join us at Neo Livin and help revolutionize the furniture shopping experience! Our Office Location (HQ) #J-18808-Ljbffr
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Customer Service
Shah Alam, Selangor
Neutron Technologies & Communications Sdn Bhd
Posted 16 days ago
Job Viewed
Job Description
Responsibilities
Provide professional customer service for service inquiries and feedbacks. Understand the full cycle of our business model Follow up and respond back to user on timely manner. Provide effective solution for customer issue. Job Requirement
Candidate must
Minimum SPM & above Required language(s):
English & Malay Applicants must be willing to work in Shah Alam Seksyen 15 On job Training provided Company:
Automotive
#J-18808-Ljbffr
Provide professional customer service for service inquiries and feedbacks. Understand the full cycle of our business model Follow up and respond back to user on timely manner. Provide effective solution for customer issue. Job Requirement
Candidate must
Minimum SPM & above Required language(s):
English & Malay Applicants must be willing to work in Shah Alam Seksyen 15 On job Training provided Company:
Automotive
#J-18808-Ljbffr
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
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