1,311 Customer Service & Helpdesk jobs in Malaysia

Role: Customer Service Executive (Cantonese + Chinese + English Speaker)
Project: Data Centre (Networking)
Location: Johor Bahru
Contract Period: 12 months
Working Days: 5 days
Working Shift: Rotational Shift - 24 Hours (Compulsory working on Public Holidays and Weekends)

Language Proficiency: Chinese , Cantonese & English
Qualification: 18 years old, completed with SPM, UEC, SKM 3, SVM 3 and IGCSE certificates.

Salary Package:
• Basic Salary (RM): 3,400.00
• Night Shift Allowance: 300
• Key Performance Indicator (KPI): 400

Public Holiday Rate: Yes
Overtime: *If Require
Training Provided: Yes
Shuttle Services Provided : Yes

Job Descriptions:
• Handling all inbound calls pertaining to customer general enquiries, complaints, comments, feedbacks and other raising issue related to the company's products
• Exceeding customer expectation in terms of customer service & accurate information.
• Working in a team to achieve the required KPI elements and SLA.

Interview mode: Walk in (Virtual interview is acceptable for Outstation candidates)
Interview Process: Required Assessments

• Overall management of Service Desk performance to ensure service levels and customer satisfaction are achieved or exceeded.
• Responsible for timely resolution of incidents and requests submitted to the Service Desk.
• Generate periodic reports and performance dashboards to be presented to the ICS team in order to improve quality of service.
• Ensure that repeated incidents are identified and rectified through problem and change management procedures.
• Train, coach, and mentor Service Desk Analysts / Engineers.
• Work closely with peers from Level 2 support and/or vendors to ensure timely resolution of reported issues.
• Ensure timely escalation of issues when necessary and work closely with Level 2 support and/or vendors to troubleshoot and resolve issues as per Service Level Agreements.
• Ensure smooth handover of open ICS Service Desk incidents and service requests during shift changes so that these tasks can be followed up and completed in the subsequent support period.
• Conduct regular meetings with the Service Desk team to discuss pressing issues and share the latest updates and any changes to current processes.
• Administer and maintain the availability of Support Works (Service Desk system).
• Flexible and able to undertake any other assignments assigned by Head of ICS from time to time.
  
  

• Good communication skills in English & Bahasa Malaysia
• University Degree.
• Candidate possesses at least a Certificate / Diploma or above
• 3 to 5 years of experience in ITIL and service desk support
• Ability to provide extended support during business hours
• Well experience in Google Workspace and Microsoft O 365
• Knowledge in Navision ERP system, or Business Central will be added advantage
  
  

• Annual Leave
• EPF
• SOCSO

We're Hiring: Cantonese Speaker - Partner Service!

We are seeking a dedicated Cantonese-speaking professional to join our Partner Service team. The ideal candidate will provide exceptional customer support and service to our Cantonese-speaking partners, ensuring smooth communication and building strong business relationships.

Location: Kuala Lumpur, Malaysia
Work Mode: Work From Office
Role: Cantonese Speaker - Partner Service

Total Salary: RM 4,100 - RM 4,500
Project: Food Delivery
Headcounts: 10
Joining date: 8th September 2025
Language: Cantonese + Mandarin
Work hours: Rotational shift (5 days a week)

Responsibility
* Assist Vendor using call , Chat and Emails.
* Good in traditional Cantonese and Mandarin
* SPM and Above
* Can work from home after 3 Months probation with good performance attitude
* Hong Kong Market

Ready to make an impact? Apply now and let's grow together!

We're Hiring: Cantonese Speaker - Partner Service!

We are seeking a dedicated Cantonese-speaking professional to join our Partner Service team. The ideal candidate will provide exceptional customer support and service to our Cantonese-speaking partners, ensuring smooth communication and building strong business relationships.

Location: Kuala Lumpur, Malaysia
Work Mode: Work From Office
Role: Cantonese Speaker - Partner Service

Total Salary: RM 4,100 - RM 4,500
Project: Food Delivery
Headcounts: 10
Joining date: 8th September 2025
Languages: Cantonese + Mandarin
Work hours: Rotational shift (5 days a week)

Responsibilities:

• Assist vendors via calls, chat, and emails
• Proficiency in traditional Cantonese and Mandarin
• Minimum SPM qualification or above
• Able to work from home after 3 months of probation with good performance
• Focus on the Hong Kong Market

Ready to make an impact? Apply now and let's grow together!

3 days ago Be among the first 25 applicants

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Direct message the job poster from ITCAN Pte Ltd

Job Summary

Experience and Functional Knowledge:

• Minimum 1 year of working experience in finance or accounting field. Experience in a finance shared service center environment is preferred

• Hands-on experience in reviewing and validating tasks in accordance with company policy

Review & Compliance Skills:

• Strong attention to detail and accuracy in reviewing relevant financial documents

• Able to identify policy violations, duplicate claims, and data inconsistencies

• Understands internal control requirements and ensures compliance with finance and audit policies

• Adaptability: Can manage volume fluctuations and adapt to new tools, policies, or workflows

• Learning Agility：Quick to learn systems and apply standard operating procedures accurately

• Teamwork: Collaborative, respectful, and supportive team player

• Attitude: Maintains a positive outlook, even when facing challenges or repetitive tasks

• Stress Resilience: Able to perform effectively under pressure in a fast-paced, high-volume environment.

Language & Culture:

• Fluent in Fluency in Mandarin is required due to system limitations and documentation being written in Mandarin . Fluency in English, both written and spoken

• Comfortable working with global teams and stakeholders across different time zones

• Seniority level Entry level

• Employment type Full-time

• Job function Information Technology
• Industries IT Services and IT Consulting

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Inside Solutions Architect (Cantonese Speaking)

At Dell Technologies, we are committed to creating innovative technologies that drive human progress. Our goal is to help our customers thrive in this constantly evolving digital world by delivering essential technology solutions to help move them forward. Powered by a workforce that values and celebrates different backgrounds, we create solutions that harness and amplify technology in the most meaningful ways. From hybrid cloud and high-performance computing to ambitious social impact and sustainability initiatives, what we do impacts everyone, everywhere.

Join us as an Inside Solutions Architect on our presales team in Malaysia to support Hong Kong , to do the best work of your career and make a profound social impact.

The Dell Technologies I S A role is designed to develop recent college/university graduates and individuals in their early career into skilled Presales Solutions Architect moving forward. This role blends the art of sales with the science of technology. We strive to act as trusted technology advisors to our customers to help recommend and design technology-based products and solutions. In this role you will:

• Develop your knowledge of Dell Technologies’ datacenter solutions.

• Develop professional consultative skills used to gather customer requirements and IT environment specifics.
• Work with diverse teams and individuals to collaboratively architectuniquetechnical solutions.
• Deliver product demos and presentations on product features and benefits.

• Drive the latest trends in Modernized Datacenters, software-defined initiatives,cloudand artificial intelligence which are changing howcustomers deploy and operate IT infrastructure.

What you’ll learn:

• Modern datacenter infrastructure and technology trends.
• How Dell Technologies and our strategically aligned businesses help customers solve their IT and business challenges.
• Consultative technical design and selling skills.
• How to drive customer innovation using cutting-edge technologies.
• Communication skills, business acumen skills, presentation skills, and influential skills.

Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

• A Bachelors/Masters Degree in IT/Computer Science or any IT related field. Proficient in spoken and written English & Cantonese
• Proven technology skills, outstanding interpersonal abilities, strong written and verbal communication skills. Great attitude and passionate about technology.
• Server, Storage, Networking & virtualization knowledge. Attention to detail and problem-solving capabilities. Being an innovative thinker and a self-starter with a desire-to-win type mindset. Creative and resourceful, with a true passion for technology

Desirable Requirements

• Internship or work experience in a technology-related field or a technology company
• Work related experience as a presales/solutions architect

Who we are

We believe that each of us has the power to make an impact. That’s why we put our team members at the center of everything we do. If you’re looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we’re looking for you.

Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us.

Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy here .

Dell's Equal Employment Opportunity Policy Statement. Dell is committed to the principle of equal opportunity employment for all employees.

The Process Excellence team, part of Group Transformation Office, requires a Process Excellence (PE) Self Service and Continuous Improvements Lead, to partner across the organisation, to raise process excellence awareness and capabilities across SCB management, relevant PE practitioners and other stakeholder groups, build and roll out PE training and set up a community of practice to share best practices and celebrate success stories.

Underpinned by our ambition and mission to standardise, simplify, and digitise the

ELSA ENERGY Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

ELSA ENERGY Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

1 month ago Be among the first 25 applicants

Role Purpose:

Responsible for delivering professional and efficient legal advice, services, and support to projects and operations within the Joint Development Area (JDA), including legal advisory, regulatory and statutory compliance, governance matters, drafting legal documents, contract negotiations, and managing legal disputes. Also accountable for recommending appropriate actions to safeguard the company's legal and commercial interests, while supporting its business needs and strategic objectives in venture-related activities.

Role Purpose:

Responsible for delivering professional and efficient legal advice, services, and support to projects and operations within the Joint Development Area (JDA), including legal advisory, regulatory and statutory compliance, governance matters, drafting legal documents, contract negotiations, and managing legal disputes. Also accountable for recommending appropriate actions to safeguard the company's legal and commercial interests, while supporting its business needs and strategic objectives in venture-related activities.

Key Accountabilities:

• Provide legal advice and opinions on matters related to applicable laws, regulatory requirements, and potential legal and commercial risks associated with the companys operations and activities, ensuring informed decision-making.
• Advise and make recommendations on the development and application of Malaysian and Thai laws, as well as relevant international laws with extraterritorial effect, in relation to the company's operations and projects.
• Review and prepare tender and legal documentation to ensure alignment with Companys policies, guidelines and governance to protect Companys interest.
• Act as Legal Advisor in Tender Committee meetings for all tenders valuing USD250K and below.
• Negotiate contractual terms and conditions to ensure they are formulated in the best interest of Company.
• Assist stakeholders on possible and practical lessons learned to be addressed in the Companys Contract
• Standard Forms Terms and Conditions for contract risk management to minimize legal exposure.
• Assist Senior Legal Counsel on matters related to contract management and formulate with stakeholders for any contract management closure per the approved Limits of Authority, policies and procedures.
• Assist Senior Legal Counsel / Head Legal Counsel on Companys legal disputes and litigation matters while coordinating with external lawyers (Advocates & Solicitors) on the legal proceedings and align with COMPANY guidelines, policies and procedures.
• Assist as and when required by Senior Legal Counsel / Head Legal Counsel for any secretarial related matters that involved COMPANYs shareholders. Ensure that all corporate and company secretarial obligations for the Company are discharged in accordance with the requirements of applicable laws and corporate governance.
• Maintain relationship with shareholders and stakeholders to keep them abreast with the latest information on COMPANY's business update and progress and aim to enhance the self confidence in COMPANY services, products and business solutions.
  
  
  

• Bachelor Degree in Laws / LLB or Barrister-at-Law from recognized universities / institutions.
• Minimum 6 years working experience as legal officer or advocate & solicitor.
• Experience in oil & gas industries is an advantage.
• Must be computer and IT literate.
• Possesses good communication skills and negotiation skills.
• Required Language(s): English & Thai
  

• Seniority level Not Applicable

• Employment type Full-time

• Job function Legal
• Industries Oil and Gas

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Our Company

We’re Hitachi Vantara, the data foundation trusted by the world’s innovators. Our resilient, high-performance data infrastructure enables customers—from banks to theme parks—to focus on achieving the incredible with data.

If you’ve seen the Las Vegas Sphere, you’ve seen an example of how we empower businesses to automate, optimize, innovate—and wow their customers. We’re laying the foundation for our next wave of growth and are looking for people who love being part of a diverse, global team and are excited about making a real-world impact with data.

The team

Job Purpose: The GCC Professional is responsible for receiving and processing requests from customers, partners, engineers, and internal teams, following standard operating procedures (SOPs) using the knowledge base. This role is critical in creating lasting first impressions with our customers and partners, demonstrating the quality of support they expect from Hitachi Vantara. These impressions foster loyalty and drive future revenue.

Principal Accountabilities:

• Handle incoming and outgoing calls from customers, partners, and engineers in required languages, specified relative to KL or Lisbon.
• Create cases in Hitachi Vantara CRM (Salesforce) following SOPs via the knowledge base.
• Manage calls and cases effectively from start to finish, obtaining updates and providing them to relevant parties.
• Complete daily, weekly, and monthly administrative tasks.
• Follow escalation procedures to