450 Customer Service & Helpdesk jobs in Malaysia

Trive WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

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Direct message the job poster from Trive

Trive Financial Holdings, based in the Netherlands, is a conglomerate providing global financial services and credit services through its wholly owned subsidiaries, namely Trive Investment B.V. and Trive Credit B.V.

We are looking for an experienced and driven Country Manager (Mandarin Speaking) to lead our Forex operations in CN. This role requires a strategic thinker with a deep understanding of the Forex industry, strong leadership skills, and a proven ability to execute growth strategies in dynamic, regulated environments.

The successful candidate will be fluent in both Mandarin and English, capable of building strong local partnerships, navigating regulatory frameworks, and driving cross-functional collaboration to achieve business objectives. A solid grasp of CN's diverse business landscape is essential, including an understanding of the commercial culture and fintech adoption in key markets.

The ideal candidate thrives in multicultural environments, demonstrates hands-on leadership, and possesses a proactive mindset to scale operations in highly competitive sectors. The role is ideal for someone who can combine analytical thinking with strong business intuition and a passion for innovation in financial services.

Key Responsibilities

• Develop and implement a comprehensive business strategy for CN market, focused on expansion, client acquisition, and revenue growth.
• Oversee day-to-day operations, including customer service, marketing initiatives, and local partnerships.
• Increase brand visibility through localized marketing campaigns, social media, and community engagement.
• Build and maintain strong relationships with regulators, financial institutions, and key industry stakeholders.
• Monitor market trends, competitive activities, and regulatory changes to assess opportunities and mitigate risks.
• Collaborate with internal teams (Sales, Marketing, Customer Support, Legal, Compliance, Product, etc.) to ensure cohesive strategy execution.
• Lead, inspire, and grow the local team, fostering a high-performance and collaborative culture.
• Represent the company in public forums, media interviews, and industry events to position Trive as a trusted broker and innovative market player.
• Identify and develop local talent, create scalable processes, and implement tools that improve performance and client satisfaction.

Requirements

• Bachelor’s degree in business, Marketing, Finance or related field; MBA preferred.
• Minimum of 5 years of leadership experience, ideally within the Forex, fintech, or broader financial services sector.
• Strong knowledge of the CN market, including regulatory and consumer dynamics.
• Deep understanding of FX/CFD products, trading platforms (MT4/MT5), and the digital acquisition funnel in the retail trading space.
• Demonstrated success in driving business growth, managing cross-functional teams, and implementing go-to-market strategies.
• Excellent interpersonal and communication skills with the ability to influence at all levels and adapt messaging to different cultural and professional contexts.
• Bilingual in Mandarin and English, both verbal and written.
• Technologically savvy and comfortable working with data dashboards, CRM systems, and performance analytics tools.
• Proactive, adaptable, and results-oriented, with the ability to thrive in a fast-paced, evolving environment and under remote work structures.

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Finance

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This job is a Marketing Executive focused on digital strategies. You might like this job because you’ll use AI tools to create engaging campaigns, build strong client relationships, and help businesses thrive in the digital world while being at the forefront of innovation!

This role will be responsible for managing and executing digital marketing strategies and campaigns for clients. Involves maintaining strong client relationships, coordinating between internal teams, and ensuring the successful delivery of digital solutions aligned with client goals.

Key Responsibilities

Client Relationship Management:

• Act as the primary point of contact for assigned clients, ensuring clear communication and understanding of client needs and expectations.
• Educating clients on AI-driven digital marketing trends and opportunities.
• Develop and maintain strong, lasting relationships with clients through regular touchpoints and updates.
• Attend client meetings, provide progress reports, and ensure client satisfaction throughout the project lifecycle.
• Assist in developing AI-driven digital marketing strategies with internal teams.
• Manage the execution of AI-powered digital campaigns, including automated content creation and data-driven audience segmentation.
• Oversee timelines, budgets, and resource allocation to ensure campaigns are delivered on time and within budget.
• Incorporate AI-powered solutions, such as chatbots and automation, into campaigns.

Coordination with Internal Teams:

• Collaborate with teams to deliver AI-enhanced campaign assets, ensuring they align with client objectives.
• Facilitate the adoption of AI tools for streamlining workflows, automating routine tasks, and enhancing team productivity.
• Ensure smooth workflow and communication between clients and internal teams to achieve optimal results.

Performance Monitoring & Reporting:

• Monitor and analyze digital campaign performance using AI-powered analytics tools, such as predictive analytics and sentiment analysis.
• Prepare detailed reports on campaign performance, KPIs, and ROI for clients, providing actionable insights through AI-driven data analysis.
• Leverage AI to identify trends, audience preferences, and areas for campaign optimization.

Market & Industry Trends Analysis:

• Stay updated with the latest digital marketing trends, AI technologies, and industry developments.
• Proactively suggest AI-driven innovations and ideas to clients, helping them stay ahead of their competition in the digital space.
• Identify opportunities to implement machine learning algorithms for enhanced customer insights and targeted marketing.

• Bachelor's degree in Marketing, Communications, Business, or a related field.
• Minimum 1-2 years of experience in digital marketing, client servicing, or account management in an agency environment.
• Hands-on experience in managing digital campaigns across social media, search, and display networks.

Skills:

• Excellent communication and presentation skills, both written and verbal.
• Strong understanding of digital marketing channels, tools, and analytics, including AI-powered marketing solutions.
• Ability to manage multiple clients and campaigns simultaneously, prioritizing tasks efficiently.
• Proficiency in digital marketing tools such as Google Ads, Facebook Business Manager, and reporting platforms.
• Familiarity with AI-driven marketing tools (e.g., chatbots, automated content generation, predictive analytics) to enhance campaign performance.
• Ability to interpret AI-generated insights and data to optimize marketing strategies.
• Adaptability to emerging AI technologies and their application in digital marketing.

- Strong problem-solving skills with a client-centric approach.

- High attention to detail and the ability to work under pressure to meet deadlines.

- Team player with a proactive, positive attitude and strong work ethic.

ELSA ENERGY Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

ELSA ENERGY Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

2 weeks ago Be among the first 25 applicants

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Role Purpose: Responsible for delivering professional and efficient legal advice, services, and support to projects and operations within the Joint Development Area (JDA), including legal advisory, regulatory and statutory compliance, governance matters, drafting legal documents, contract negotiations, and managing legal disputes. Also accountable for recommending appropriate actions to safeguard the company's legal and commercial interests, while supporting its business needs and strategic objectives in venture-related activities.

Key Accountabilities:

• Provide legal advice and opinions on matters related to applicable laws, regulatory requirements, and potential legal and commercial risks associated with the company's operations and activities, ensuring informed decision-making.
• Advise and make recommendations on the development and application of Malaysian and Thai laws, as well as relevant international laws with extraterritorial effect, in relation to the company's operations and projects.
• Review and prepare tender and legal documentation to ensure alignment with company's policies, guidelines, and governance to protect the company's interests.
• Act as Legal Advisor in Tender Committee meetings for all tenders valuing USD250K and below.
• Negotiate contractual terms and conditions to ensure they are formulated in the best interest of the company.
• Assist stakeholders on lessons learned to be addressed in the company's contracts.
• Standardize forms, terms, and conditions for contract risk management to minimize legal exposure.
• Assist Senior Legal Counsel on contract management and formulate strategies with stakeholders for contract closure per approved limits of authority, policies, and procedures.
• Assist in legal disputes and litigation matters, coordinating with external lawyers on proceedings, aligning with company guidelines, policies, and procedures.
• Support secretarial matters involving company shareholders, ensuring compliance with applicable laws and corporate governance.
• Maintain relationships with shareholders and stakeholders, providing updates on company business and progress to enhance confidence in services, products, and solutions.

Qualifications and Experience:

• Bachelor Degree in Laws / LLB or Barrister-at-Law from recognized universities or institutions.
• Minimum 6 years of experience as a legal officer or advocate & solicitor.
• Experience in the oil & gas industry is an advantage.
• Proficient in computer and IT skills.
• Good communication and negotiation skills.
• Languages: English & Thai required.

• Not Applicable

• Full-time

• Legal

• Oil and Gas

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tawk.to Bangsar South, Federal Territory of Kuala Lumpur, Malaysia

Join to apply for the Senior Node.JS Back End Developer - (Weekend Support) role at tawk.to

tawk.to Bangsar South, Federal Territory of Kuala Lumpur, Malaysia

1 day ago Be among the first 25 applicants

Join to apply for the Senior Node.JS Back End Developer - (Weekend Support) role at tawk.to

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tawk.to, the world’s #1 business messaging application is expanding its engineering team and is seeking an experienced Backend Developer, with research and data analysis skills, to help shape the future of business communications.

Every day we get to build an array of awesome systems at scale, including search, concurrency, content organization, real-time metrics, deployment, and event-driven, low-latency, concurrent apps. Our current systems are mostly built on Node.js.

We focus on fast, iterative development (over 200+ deployments just last month), and collaborative, interactive programming. Developers work within small cross-functional teams of 3-6 crew that rely on one another to champion their project goals and in setting their own priorities are expected to build and deploy applications quickly and iteratively.

Day-to-day Responsibilities

• Participate in brain-storming sessions about software development and architecture
• Develop, deploy and test Node.js based micro-services based on a set of requirements
• Participate in code review of other fellow developers
• Provide support for fellow developers and end-users
  
  

• Experience server-side JavaScript programming (Node.js)
• Experience using NoSQL databases (MongoDB / Cassandra / Elasticsearch or others)
• Experience in-memory key-value stores (Redis / MemCache or others)
• Strong Linux knowledge
• Strong knowledge of the HTTP protocol
• Proficient understanding of code versioning tools (Git)
• Experience writing unit tests
• Good command of English (written and spoken)
  
  

• 10+ years of back end experience.
• Working knowledge of TypeScript
• Experience in Test-driven development
• Experience with Agile/Scrum/Pair programming methodologies
• Knowledge of front-end technologies is a plus
• Academic background in computer science
• Ability to work on weekends and public holidays as part of the job requirements.
  
  

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Engineering and Information Technology
• Industries Technology, Information and Internet

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We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

At Iron Mountain, we understand that work, when done well, positively impacts our customers, employees, and the planet. We seek smart, committed individuals to join us. Whether starting your career or seeking a change, explore how you can elevate your work at Iron Mountain.

We offer expert, sustainable solutions in records and information management, digital transformation, data centers, asset lifecycle management, and fine art storage and logistics. We partner with over 225,000 customers worldwide to preserve artifacts, optimize inventory, and protect data privacy through innovative and socially responsible methods.

If you're curious about contributing to our growth while evolving your skills in a welcoming culture, let's start the conversation.

1. Ensure all customer inquiries are handled professionally at all times.
2. Monitor, input, and process customer orders promptly via Web Request, Emails, Fax, and create Work Orders.
3. Collaborate with Operations to ensure timely and accurate closure of all work orders.
4. Assign barcodes accurately and update barcode ranges in tracking sheets.
5. Communicate proactively with customers regarding delays or collection services, based on updates from the Operations Team.
6. Assess self-retrieval/self-access requests within one week; communicate proactively if delays occur to facilitate box pickup for storage.
7. Arrange and perform backup duties as required.
8. Increase ReQuest Web Score and usage consistently.
9. Ensure compliance with ISO policies and procedures, observing the Quality Management System for continual improvement.
10. Adhere to local FSSHE requirements, policies, and procedures.

Category: Customer Support

Iron Mountain is a global leader in storage and information management, trusted by over 225,000 organizations across 60 countries. We safeguard billions of assets, including critical business data and culturally significant artifacts. Learn more about our history here .

We help lower costs and risks, ensure regulatory compliance, enable disaster recovery, and support digital and sustainable solutions across various services. Review our Values and Code of Ethics to understand our principles and aspirations.

If you require accommodations due to a disability, please contact us at Learn more about our Equal Employment Opportunity policies and practices.

Iron Mountain is an equal opportunity employer, recruiting without regard to race, color, religion, sex, national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, or expression, or any other legally protected status.

For more information, view the EEO is the Law posters, the supplement, and our Pay Transparency Policy here .

Requisition: J0084510

Direct message the job poster from Ethea Solutions

Customer Success Manager – APAC | Cybersecurity SaaS | Kuala Lumpur (Remote)

We’re hiring a Customer Success Manager (CSM) to support an innovative, high-growth cybersecurity SaaS company expanding across APAC.

This role is ideal for someone who thrives in a strategic, hands-on CSM position and wants to take full ownership of customer relationships, product adoption, and renewals—while also getting involved in light technical troubleshooting and account expansion .

What You’ll Be Doing

• Manage a portfolio of enterprise customers across Southeast Asia, ANZ, and Japan
• Act as the primary point of contact for onboarding, enablement, and ongoing customer success
• Troubleshoot minor product issues independently before escalating to technical teams
• Drive renewals and upsells by helping customers expand into new use cases
• Collaborate with regional leadership, sales, and engineering to deliver value across the customer lifecycle
• Work remotely from Kuala Lumpur, with occasional travel for client meetings and industry events

What We’re Looking For

• Experience in Customer Success, Account Management, or Technical Account Management in a B2B SaaS environment
• Strong communication skills in English (other APAC languages are a bonus)
• Technically capable – comfortable navigating product functionality and solving minor issues
• Commercially minded – confident managing renewal timelines and expansion conversations
• Familiar with APAC customer cultures – adaptable across ASEAN, ANZ, and Japan
• Independent, organized, and reliable in a remote working setup

Bonus Points If You Have

• Experience managing large enterprise customers across APAC (not just SEA)

Why This Role

• Work with a globally recognized, pre-IPO cybersecurity company
• Be the face of the business for key customers across APAC
• Influence outcomes, reduce churn, and grow customer value
• Enjoy startup agility with enterprise backing
• Flexible, remote-first environment with a home base in Kuala Lumpur
• Interested? Apply now or get in touch for a confidential conversation

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Sales, Customer Service, and Information Technology
• Industries Computer and Network Security and Software Development

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A. Summary of job Contents

• To support and assist both internal and external customers and ensuring the required technical knowledge about products and application to meet their needs.

B. Key Responsibilities

• Provide first level technical support to assist external customers identify their requirements for company products and services.
• Provide second level technical support to internal and external customoer by taking ownership of reported issues and seeing problems through to resolution.
• Coordination with internal teams on escalation of unresolved issues.
• Provide second level support, internal training and development of demo product specifically for electric automation product such as servo motor, sensors and vision sensor, plc and programming, fieldbus and remote IO system.
• Response promptly to customer inquiry about product change which requires internal and external coordination.
• Other duties and tasks as assigned

C. Knowledge/Skill/Experience Requirements

• Knowledge:
  Study Discipline: Degree in Mechatronic or Electrical Engineering
• Skills:
  Language Skills: Excellent verbal and writing in English, and additional language as requested: Mandarin.
  Computer Skills: Ms Office, SAP, TRS, Engineering software, PLC Program
  Additional Requirement: Willingness to work in shift and on public holidays (if required).
• Experience:
  General Experience: Min. 5 years in Technical Support or Engineering Fields
  Special experience in a particular industry segment: Min 3 years in Factory Automation Industry
  Special experience in a particular function: Experience in Control system, PLC programming, sensors, servo motors, pneumatic actuators, control valves, process valve.

Interested candidate kindly contact Ms Ana ( ) for more details. Thank you.

Tagged as: automation , technical support

This job is for an IT Service Desk Analyst at Aspiro, a top-rated employer in Malaysia. You might like this job because it offers career growth, flexible attire, and exciting team activities while helping others with tech support daily.

Join Aspiro , a top MSC Status company and one of GRADUAN's "Top 3 Most Preferred Employers in Malaysia Shared Services. At Aspiro we value creativity, personal growth, and innovation.

As an IT Service Desk Analyst at Aspiro, you'll be part of our fast-growing team, with ample opportunities for career advancement.

Why Aspiro?

• Award-winning Workplace: “Best New Global Business Services of the Year” (PIKOM GBS Awards).
• Career growth: Structured training and ACCA-approved employer.
• Perks: Flexi wellness allowance, casual work attire, vibrant office environment, and more!
• Feel Comfortable: Enjoy the flexibility of smart-casual attire.
• Stay Engaged: Participate in exciting employee engagement activities (e.g team building, sports tournaments, birthday and festive celebrations).
• Comprehensive Support: EPF, SOCSO, EIS and ongoing training to help you succeed.

Job Description

• The role mainly responsible in providing 1st level IT technical support for all incidents and requests tickets submitted by IT end-users
• Provide technical support remotely through diagnostic techniques and pertinent questions
• Guide the user throughout the problem-solving process encompassing desktop-related hardware and software in accordance with service-level requirements
• Provide advice and guidance to users on the effective use of the self-support portal, desktop systems and their associated software, LAN networks and peripherals
• Ensure effective escalation of unresolved issues to the next level of support personnel
• Keep a record of events, problems and resolutions in designated logs
• Timely follow-up and provide a progressive update to users

• Candidate possess at least Degree/ Diploma in IT, Computer Science or relevant field
• Preferable candidate with 1 years experience in customer service role with IT background knowledge
• Fresh graduates are encouraged to apply. Training will be provided
• Candidate with the proficiency to communicate and write in Mandarin language will be an added advantage
• Good communication skills and a good team player
• Able to work on rotational schedule (8am – 5pm, 9am – 6pm and 11am – 8pm)

Technical Support

Customer Service Desk

Information Technology

Get coverage for medical, dental, optical & health screening in a year.

TOIL will be granted for the hours you have worked in excess.

Get to work with a team of young and vibrant workforce from diverse cultures.

Enhance your career through a series of trainings across communication, leadership & professional skills.

Get reimbursement of professional membership fees if you are registered by a professional body relevant to your work nature.

- Creating the future, delivering results together -Aspiro Sdn Bhd is a dynamic Global Business Services (GBS) provider dedicated towards providing a promising career that enables you to chart your growth to greater heights. In 2019, we are awarded the “Best New Global Business Services of the Year” during the PIKOM 9th Global Business Services (GBS) Asia Awards.Aspiro is on a mission to deliver service excellence to.

Change people’s lives and love what you do! Cochlear develops world-leading medical devices that help people hear. As a top 100 medical device company and market-leader in implantable hearing devices, more people choose a Cochlear-branded cochlear implant system than any other. Our employees tell us that the number one reason they enjoy working for Cochlear is the opportunity to make a difference to people’s lives.

Cochlear’s mission is to help people hear and be heard. As the global leader in implantable hearing solutions, Cochlear is dedicated to helping people with moderate to profound hearing loss experience a life full of hearing. We aim to give people the best lifelong hearing experience and access to innovative future technologies. We collaborate with the industry’s best clinical, research and support networks. That’s why more people choose Cochlear than any other hearing implant company. Learn and grow with us as we tackle the most complex challenges in helping more people to hear and experience life’s opportunities.

The Opportunity

We are looking for a motivated and customer-focused Service Desk Analyst to join our global IT support team. This role plays a key part in delivering high-quality technical support, ensuring incident and request resolution, and driving process improvements. If you're passionate about technology and thrive in a fast-paced, team-oriented environment, we want to hear from you

Key Responsibilities;

• Provide first-level IT support for incident and request resolution via phone, email, and service desk tools.
• Ensure proper and timely escalation of complex issues to Level 2 support with clear handover.
• Maintain a high first-call resolution rate and adherence to SLAs/OLAs.
• Manage user access to systems and services, including account creation, modification, and removal.
• Offer guidance on basic hardware, software, and remote access use.
• Support ITIL-based service management processes including Incident Management and Request Fulfilment.
• Contribute to service desk documentation, metrics reporting, and continuous improvement initiatives.
• Collaborate with global colleagues and external vendors to deliver responsive, business-aligned IT support.
• Participate in shift rotations and on-call support as required.

Position Specific Skills and Challenges

• Work within a structured ITIL framework while managing dynamic and diverse user needs.
• Balance technical troubleshooting with clear, user-friendly communication across varying levels of IT knowledge.
• Provide consistent support in a global environment, often requiring flexibility and responsiveness outside normal working hours.
• Engage with process improvement efforts while maintaining operational excellence.

Essential Qualifications & Experience:

• Minimum 2–3 years of hands-on experience in IT Service Desk or technical support roles within a structured IT environment.
• 3+ years of IT Service Support experience within an ITIL framework.
• Experience with ITSM tools and cloud services.
• Advanced problem resolution skills.
• Proven ability to deliver responsive and customer-centric support services across multiple communication channels (phone, email, ticketing systems)
• Strong technical knowledge and troubleshooting skills in the following areas: Operating Systems : Windows 7, 10, 11, and Mac OS, Productivity Tools : Microsoft Office 365 Suite, User & Device Management : Active Directory, Mobile Device Management (MDM), 2-Factor Authentication (2FA) , Hardware : Support for Apple and Android devices , Networking : Basic understanding of TCP/IP, DHCP, Ethernet, and Wi-Fi .
• Strong verbal and written communication skills in English, with the ability to communicate technical information clearly to non-technical users.
• Excellent attention to detail and commitment to delivering high-quality outcomes.
• Demonstrated ability to work collaboratively in a team-oriented, fast-paced, and shift-based environment.
• Solid understanding of IT support processes and service level expectations (SLAs/OLAs).

Cochlear Malaysia provides shared services to support Cochlear’s global operations. The growing team of professionals in Malaysia provides critical support in areas such as IT infrastructure and applications, development and testing, business intelligence development and support, procurement, customer service, service and repairs and returned device analysis engineering.

If you feel that you have the skills and experience to be successful in this role and take on new challenges to build your career with Cochlear, please start your application by clicking the apply button below.

Cochlear Malaysia provides shared services to support Cochlear’s global operations. The growing team of professionals in Malaysia provides critical support in areas such as IT infrastructure and applications, development and testing, business intelligence development and support, procurement, customer service, service and repairs and returned device analysis engineering.

If you feel that you have the skills and experience to be successful in this role and take on new challenges to build your career with Cochlear, please start your application by clicking the apply button below.

Our growth is creating great opportunities!

Our team is expanding and we want to hire the most talented people we can. Continued success depends on it. So once you've had a chance to explore our current open positions, apply to the ones you feel suit you best and keep track of both your progress in the selection process, and new postings that might interest you!

We're the global leader in implantable hearing solutions. We have provided more than 600,000 implantable devices, helping people of all ages to lead full and active lives.

We help people hear and be heard. We empower people to connect with others and live a full life. We help transform the way people understand and treat hearing loss. We innovate and bring to market a range of implantable hearing solutions that deliver a lifetime of hearing outcomes.