2,997 Customer Service & Helpdesk jobs in Malaysia

• Overall management of Service Desk performance to ensure service levels and customer satisfaction are achieved or exceeded.
• Responsible for timely resolution of incidents and requests submitted to the Service Desk.
• Generate periodic reports and performance dashboards to be presented to the ICS team in order to improve quality of service.
• Ensure that repeated incidents are identified and rectified through problem and change management procedures.
• Train, coach, and mentor Service Desk Analysts / Engineers.
• Work closely with peers from Level 2 support and/or vendors to ensure timely resolution of reported issues.
• Ensure timely escalation of issues when necessary and work closely with Level 2 support and/or vendors to troubleshoot and resolve issues as per Service Level Agreements.
• Ensure smooth handover of open ICS Service Desk incidents and service requests during shift changes so that these tasks can be followed up and completed in the subsequent support period.
• Conduct regular meetings with the Service Desk team to discuss pressing issues and share the latest updates and any changes to current processes.
• Administer and maintain the availability of Support Works (Service Desk system).
• Flexible and able to undertake any other assignments assigned by Head of ICS from time to time.
  
  

• Good communication skills in English & Bahasa Malaysia
• University Degree.
• Candidate possesses at least a Certificate / Diploma or above
• 3 to 5 years of experience in ITIL and service desk support
• Ability to provide extended support during business hours
• Well experience in Google Workspace and Microsoft O 365
• Knowledge in Navision ERP system, or Business Central will be added advantage
  
  

• Annual Leave
• EPF
• SOCSO

Overview

Provide prompt, courteous, and effective technical support to customers via phone, email, and live chat, ensuring each interaction is handled with care.

Troubleshoot and diagnose hardware, software, and network issues over the phone and email, guiding customers through step-by-step solutions.

Conduct remote support sessions using remote desktop tools to assist customers in resolving PC problems.

Prepare and maintain detailed technical documentation, including troubleshooting guides and case notes.

Collaborate with technical teams to escalate and resolve complex issues promptly.

Process service orders and manage support inquiries efficiently, ensuring timely and accurate resolution.

Offer internal support to the sales and logistics teams by addressing technical aspects related to product delivery and installation.

Stay current with evolving technology trends, hardware components, and software updates to provide informed recommendations.

Maintain accurate records of customer interactions and support cases using CRM or ticketing systems.

Follow up with customers to ensure complete resolution of issues and a high level of satisfaction.

Contribute to process improvements by identifying recurring technical issues and suggesting solutions.

Perform additional administrative or technical tasks as assigned by management.

• 2-3 years of customer service or technical support experience required
• Must have computer and component knowledge — extensive knowledge of computers is an advantage
• Troubleshooting and diagnosing hardware and software issues is a must
• Must hold a certificate or degree in relevant field
• Proficient in English (reading, writing, and speaking)
• Ability to work autonomously and within a team environment
• Thrives in a fast-paced environment
• Ability to multi-task in a fast-paced environment
• Keep up to date with the latest tech and trends to better assist customers
• On-the-job training will be provided

• 5-day work week (rotation days)
• Working hours: 9:00pm - 5:00pm
• Follows Australian public holidays
• Allowances (Medical and Parking)
• Monthly Contributions to SOCSO, EPF, EIS

Client Services Coordinator - Property Management

Good Life Property Management – Kuantan, Pahang

Good Life Property Management is seeking a Client Services Coordinator who is passionate about providing value to prospective customers. As the first point of contact, the Client Services Coordinator plays a vital role in creating a positive and welcoming environment for all prospective clients and other callers. As a Client Services Coordinator, you will be responsible for supporting our sales team by providing exceptional customer service and through various administrative tasks. The ideal candidate will have excellent communication and interpersonal skills (especially over the phone), great attention for detail, a passion for customer service, and a strong understanding of our company's value-focused approach. This position is fully remote and you can reside in any geographic location but you must be able to work 8-5 PST hours.

• Answers 100% of incoming phone calls, providing a warm and friendly first impression
• Answers basic questions about Good Life and services offered
• Manages & updates CRM database with new leads
• Schedules and secures appointments with new leads
• Coordinates and confirms appointments, while efficiently handling cancellations and reschedule requests for Business Development Managers
• Conducts outbound calls to prospective clients with the goal of booking appointments with Business Development Managers
• All other duties as assigned.

• Proven experience in a customer facing role
• A passion for providing exceptional customer service
• Ability to create a welcoming environment on all phone calls
• Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and colleagues
• Strong organizational skills, with the ability to manage multiple tasks and priorities simultaneously
• Strong internet speed (minimum 50 Mbps)
• Proficiency in Google Suite
• A willingness to learn and develop new skills and knowledge
• An understanding of and a commitment to our company's value-focused approach
• Experience in similar role
• This position is fully remote and you can reside in any geographic location but you must be able to work 8-5 PST hours

Hourly Rate: $8 - $9 per hour

• 100% of inbound calls answered
• Number of inbound and outbound calls handled
• Discovery calls booked from both inbound and outbound efforts
• Show rates for scheduled discovery calls
• Conversion rates from discovery calls to closed sales
• Contribution to overall appointment-to-close success for the Business Development team

Good Life Property Management is an Equal Employment Opportunity employer. We are committed to providing a workplace free from unlawful discrimination in any of our programs or activities. We do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or expression, or any other basis prohibited by applicable law.

Additionally, our organization participates in E-Verify. To learn more about E-Verify, including your rights and responsibilities, please visit:

Be careful - Don’t provide your bank or credit card details when applying for jobs. Don't transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad.

Client Services Coordinator - Property Management

Good Life Property Management – Kuantan, Pahang

Good Life Property Management is seeking a Client Services Coordinator who is passionate about providing value to prospective customers. As the first point of contact, the Client Services Coordinator plays a vital role in creating a positive and welcoming environment for all prospective clients and other callers. As a Client Services Coordinator, you will be responsible for supporting our sales team by providing exceptional customer service and through various administrative tasks. The ideal candidate will have excellent communication and interpersonal skills (especially over the phone), great attention for detail, a passion for customer service, and a strong understanding of our company's value-focused approach. This position is fully remote and you can reside in any geographic location but you must be able to work 8-5 PST hours.

• Answers 100% of incoming phone calls, providing a warm and friendly first impression
• Answers basic questions about Good Life and services offered
• Manages & updates CRM database with new leads
• Schedules and secures appointments with new leads
• Coordinates and confirms appointments, while efficiently handling cancellations and reschedule requests for Business Development Managers
• Conducts outbound calls to prospective clients with the goal of booking appointments with Business Development Managers
• All other duties as assigned.

• Proven experience in a customer facing role
• A passion for providing exceptional customer service
• Ability to create a welcoming environment on all phone calls
• Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and colleagues
• Strong organizational skills, with the ability to manage multiple tasks and priorities simultaneously
• Strong internet speed (minimum 50 Mbps)
• Proficiency in Google Suite
• A willingness to learn and develop new skills and knowledge
• An understanding of and a commitment to our company's value-focused approach
• Experience in similar role
• This position is fully remote and you can reside in any geographic location but you must be able to work 8-5 PST hours

Hourly Rate: $8 - $9 per hour

• 100% of inbound calls answered
• Number of inbound and outbound calls handled
• Discovery calls booked from both inbound and outbound efforts
• Show rates for scheduled discovery calls
• Conversion rates from discovery calls to closed sales
• Contribution to overall appointment-to-close success for the Business Development team

Good Life Property Management is an Equal Employment Opportunity employer. We are committed to providing a workplace free from unlawful discrimination in any of our programs or activities. We do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or expression, or any other basis prohibited by applicable law.

Additionally, our organization participates in E-Verify. To learn more about E-Verify, including your rights and responsibilities, please visit:

Be careful - Don’t provide your bank or credit card details when applying for jobs. Don't transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad.

Overview

Provide prompt, courteous, and effective technical support to customers via phone, email, and live chat, ensuring each interaction is handled with care.

Troubleshoot and diagnose hardware, software, and network issues over the phone and email, guiding customers through step-by-step solutions.

Conduct remote support sessions using remote desktop tools to assist customers in resolving PC problems.

Prepare and maintain detailed technical documentation, including troubleshooting guides and case notes.

Collaborate with technical teams to escalate and resolve complex issues promptly.

Process service orders and manage support inquiries efficiently, ensuring timely and accurate resolution.

Offer internal support to the sales and logistics teams by addressing technical aspects related to product delivery and installation.

Stay current with evolving technology trends, hardware components, and software updates to provide informed recommendations.

Maintain accurate records of customer interactions and support cases using CRM or ticketing systems.

Follow up with customers to ensure complete resolution of issues and a high level of satisfaction.

Contribute to process improvements by identifying recurring technical issues and suggesting solutions.

Perform additional administrative or technical tasks as assigned by management.

• 2-3 years of customer service or technical support experience required
• Must have computer and component knowledge — extensive knowledge of computers is an advantage
• Troubleshooting and diagnosing hardware and software issues is a must
• Must hold a certificate or degree in relevant field
• Proficient in English (reading, writing, and speaking)
• Ability to work autonomously and within a team environment
• Thrives in a fast-paced environment
• Ability to multi-task in a fast-paced environment
• Keep up to date with the latest tech and trends to better assist customers
• On-the-job training will be provided

• 5-day work week (rotation days)
• Working hours: 9:00pm - 5:00pm
• Follows Australian public holidays
• Allowances (Medical and Parking)
• Monthly Contributions to SOCSO, EPF, EIS

Client Services Coordinator - Property Management

Good Life Property Management – Kuantan, Pahang

Good Life Property Management is seeking a Client Services Coordinator who is passionate about providing value to prospective customers. As the first point of contact, the Client Services Coordinator plays a vital role in creating a positive and welcoming environment for all prospective clients and other callers. As a Client Services Coordinator, you will be responsible for supporting our sales team by providing exceptional customer service and through various administrative tasks. The ideal candidate will have excellent communication and interpersonal skills (especially over the phone), great attention for detail, a passion for customer service, and a strong understanding of our company's value-focused approach. This position is fully remote and you can reside in any geographic location but you must be able to work 8-5 PST hours.

• Answers 100% of incoming phone calls, providing a warm and friendly first impression
• Answers basic questions about Good Life and services offered
• Manages & updates CRM database with new leads
• Schedules and secures appointments with new leads
• Coordinates and confirms appointments, while efficiently handling cancellations and reschedule requests for Business Development Managers
• Conducts outbound calls to prospective clients with the goal of booking appointments with Business Development Managers
• All other duties as assigned.

• Proven experience in a customer facing role
• A passion for providing exceptional customer service
• Ability to create a welcoming environment on all phone calls
• Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and colleagues
• Strong organizational skills, with the ability to manage multiple tasks and priorities simultaneously
• Strong internet speed (minimum 50 Mbps)
• Proficiency in Google Suite
• A willingness to learn and develop new skills and knowledge
• An understanding of and a commitment to our company's value-focused approach
• Experience in similar role
• This position is fully remote and you can reside in any geographic location but you must be able to work 8-5 PST hours

Hourly Rate: $8 - $9 per hour

• 100% of inbound calls answered
• Number of inbound and outbound calls handled
• Discovery calls booked from both inbound and outbound efforts
• Show rates for scheduled discovery calls
• Conversion rates from discovery calls to closed sales
• Contribution to overall appointment-to-close success for the Business Development team

Good Life Property Management is an Equal Employment Opportunity employer. We are committed to providing a workplace free from unlawful discrimination in any of our programs or activities. We do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or expression, or any other basis prohibited by applicable law.

Additionally, our organization participates in E-Verify. To learn more about E-Verify, including your rights and responsibilities, please visit:

Be careful - Don’t provide your bank or credit card details when applying for jobs. Don't transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad.

Overview

Provide prompt, courteous, and effective technical support to customers via phone, email, and live chat, ensuring each interaction is handled with care.

Troubleshoot and diagnose hardware, software, and network issues over the phone and email, guiding customers through step-by-step solutions.

Conduct remote support sessions using remote desktop tools to assist customers in resolving PC problems.

Prepare and maintain detailed technical documentation, including troubleshooting guides and case notes.

Collaborate with technical teams to escalate and resolve complex issues promptly.

Process service orders and manage support inquiries efficiently, ensuring timely and accurate resolution.

Offer internal support to the sales and logistics teams by addressing technical aspects related to product delivery and installation.

Stay current with evolving technology trends, hardware components, and software updates to provide informed recommendations.

Maintain accurate records of customer interactions and support cases using CRM or ticketing systems.

Follow up with customers to ensure complete resolution of issues and a high level of satisfaction.

Contribute to process improvements by identifying recurring technical issues and suggesting solutions.

Perform additional administrative or technical tasks as assigned by management.

• 2-3 years of customer service or technical support experience required
• Must have computer and component knowledge — extensive knowledge of computers is an advantage
• Troubleshooting and diagnosing hardware and software issues is a must
• Must hold a certificate or degree in relevant field
• Proficient in English (reading, writing, and speaking)
• Ability to work autonomously and within a team environment
• Thrives in a fast-paced environment
• Ability to multi-task in a fast-paced environment
• Keep up to date with the latest tech and trends to better assist customers
• On-the-job training will be provided

• 5-day work week (rotation days)
• Working hours: 9:00pm - 5:00pm
• Follows Australian public holidays
• Allowances (Medical and Parking)
• Monthly Contributions to SOCSO, EPF, EIS

Overview

Provide prompt, courteous, and effective technical support to customers via phone, email, and live chat, ensuring each interaction is handled with care.

Troubleshoot and diagnose hardware, software, and network issues over the phone and email, guiding customers through step-by-step solutions.

Conduct remote support sessions using remote desktop tools to assist customers in resolving PC problems.

Prepare and maintain detailed technical documentation, including troubleshooting guides and case notes.

Collaborate with technical teams to escalate and resolve complex issues promptly.

Process service orders and manage support inquiries efficiently, ensuring timely and accurate resolution.

Offer internal support to the sales and logistics teams by addressing technical aspects related to product delivery and installation.

Stay current with evolving technology trends, hardware components, and software updates to provide informed recommendations.

Maintain accurate records of customer interactions and support cases using CRM or ticketing systems.

Follow up with customers to ensure complete resolution of issues and a high level of satisfaction.

Contribute to process improvements by identifying recurring technical issues and suggesting solutions.

Perform additional administrative or technical tasks as assigned by management.

• 2-3 years of customer service or technical support experience required
• Must have computer and component knowledge — extensive knowledge of computers is an advantage
• Troubleshooting and diagnosing hardware and software issues is a must
• Must hold a certificate or degree in relevant field
• Proficient in English (reading, writing, and speaking)
• Ability to work autonomously and within a team environment
• Thrives in a fast-paced environment
• Ability to multi-task in a fast-paced environment
• Keep up to date with the latest tech and trends to better assist customers
• On-the-job training will be provided

• 5-day work week (rotation days)
• Working hours: 9:00pm - 5:00pm
• Follows Australian public holidays
• Allowances (Medical and Parking)
• Monthly Contributions to SOCSO, EPF, EIS

Client Services Coordinator - Property Management

Good Life Property Management – Kuantan, Pahang

Good Life Property Management is seeking a Client Services Coordinator who is passionate about providing value to prospective customers. As the first point of contact, the Client Services Coordinator plays a vital role in creating a positive and welcoming environment for all prospective clients and other callers. As a Client Services Coordinator, you will be responsible for supporting our sales team by providing exceptional customer service and through various administrative tasks. The ideal candidate will have excellent communication and interpersonal skills (especially over the phone), great attention for detail, a passion for customer service, and a strong understanding of our company's value-focused approach. This position is fully remote and you can reside in any geographic location but you must be able to work 8-5 PST hours.

• Answers 100% of incoming phone calls, providing a warm and friendly first impression
• Answers basic questions about Good Life and services offered
• Manages & updates CRM database with new leads
• Schedules and secures appointments with new leads
• Coordinates and confirms appointments, while efficiently handling cancellations and reschedule requests for Business Development Managers
• Conducts outbound calls to prospective clients with the goal of booking appointments with Business Development Managers
• All other duties as assigned.

• Proven experience in a customer facing role
• A passion for providing exceptional customer service
• Ability to create a welcoming environment on all phone calls
• Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and colleagues
• Strong organizational skills, with the ability to manage multiple tasks and priorities simultaneously
• Strong internet speed (minimum 50 Mbps)
• Proficiency in Google Suite
• A willingness to learn and develop new skills and knowledge
• An understanding of and a commitment to our company's value-focused approach
• Experience in similar role
• This position is fully remote and you can reside in any geographic location but you must be able to work 8-5 PST hours

Hourly Rate: $8 - $9 per hour

• 100% of inbound calls answered
• Number of inbound and outbound calls handled
• Discovery calls booked from both inbound and outbound efforts
• Show rates for scheduled discovery calls
• Conversion rates from discovery calls to closed sales
• Contribution to overall appointment-to-close success for the Business Development team

Good Life Property Management is an Equal Employment Opportunity employer. We are committed to providing a workplace free from unlawful discrimination in any of our programs or activities. We do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or expression, or any other basis prohibited by applicable law.

Additionally, our organization participates in E-Verify. To learn more about E-Verify, including your rights and responsibilities, please visit:

Be careful - Don’t provide your bank or credit card details when applying for jobs. Don't transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad.