What Jobs are available for Customer Service & Helpdesk in Malaysia?

Job Title:
Specialist, Customer Success
Job Description
The Customer Success Specialist supports an existing customer base to cultivate and build strong customer relationships over the customer lifecycle while ensuring customer satisfaction and engagement. This role is responsible for developing an excellent level of product or service knowledge to support carrying customer questions and concerns.
+ Manage high volume of customer contacts and communications through phone and email each day
+ Use contact search and productivity tools to verify contact information is accurate
+ Conduct health checks at agreed upon recurring intervals to gauge product satisfaction and value completion
+ Develop a level of product knowledge to speak intelligently to customers and address specific objections
+ Document and track qualitative feedback and quantifiable measurements through surveys, phone calls and emails using computer systems
+ Capture customers' product expectations, experiences, satisfaction, and likelihood of abandonment, "Voice of the Customer"
+ Initiate steps through appropriate communication channels to address customer concerns/roadblocks prohibiting satisfaction or product usage
+ Work with teams and management to promote a positive customer experience
Location:
MYS Kuala Lumpur - Lvl 15 Wisma Mont Kiara, 1 Jalan Kiara
Language Requirements:
English
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (

**Make an impact with NTT DATA**
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
**Your day at NTT DATA**
The Assistant Managed Services Client Service Desk Administrator is an entry level administrative role that supports the smooth operation of the service desk function. This role involves tasks such as coordinating service requests, assisting the client service desk team, and maintaining documentation and records to support efficient incident resolution and service delivery.
**Key responsibilities:**
+ Provides an administrative support service to the Managed Services Client Service Desk team.
+ Provides entry level administrative tasks as required by the team.
+ May be responsible for receiving, validating, and logging client requests, capturing the detail of the request.
+ Ensures the correct escalation procedure is followed on all critical calls and requests and assists with analyzing and interpreting the request to ensure the correct categorization and prioritization.
+ Works closely with colleagues to ensure the user is kept updated on the progress in relation to the resolution of the pending tickets / requests.
+ Ensures all relevant documents related to the tickets / requests are maintained, including the client's information.
+ Communicates in a professional manner, provide updates and ensure clients are aware of the actions that are being undertaken on their behalf.
+ Performs any other related task as required.
**To thrive in this role, you need to have:**
+ Ambitious self-starter with ability to work under general direction.
+ Ability to use sound judgment to escalate an issue to a higher level.
+ Demonstrates ability to interact with a variety of stakeholders.
+ Demonstrates required integrity to ensure excellent client service and retention.
+ Good attention to detail and client focused.
+ Effective verbal and written communication skills.
+ Ability to work in 24X7 shift structure, based on a defined roster as required
**Academic qualifications and certifications:**
+ High School Certification
**Required experience:**
+ Basic level years of experience
+ Basic experience level in the Technology Industry and Call Centre environment
+ Able to speak Cantonese to work with clients from Hong Kong
+ Fresh graduates are encouraged to apply
+ Able to work in Cyberjaya (On-site)
**Workplace type** **:**
On-site Working
**About NTT DATA**
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
**Equal Opportunity Employer**
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

**Make an impact with NTT DATA**
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
**Your day at NTT DATA**
The Assistant Managed Services Client Service Desk Administrator is an entry level administrative role that supports the smooth operation of the service desk function. This role involves tasks such as coordinating service requests, assisting the client service desk team, and maintaining documentation and records to support efficient incident resolution and service delivery.
**Key responsibilities:**
+ Provides an administrative support service to the Managed Services Client Service Desk team.
+ Provides entry level administrative tasks as required by the team.
+ May be responsible for receiving, validating, and logging client requests, capturing the detail of the request.
+ Ensures the correct escalation procedure is followed on all critical calls and requests and assists with analyzing and interpreting the request to ensure the correct categorization and prioritization.
+ Works closely with colleagues to ensure the user is kept updated on the progress in relation to the resolution of the pending tickets / requests.
+ Ensures all relevant documents related to the tickets / requests are maintained, including the client's information.
+ Communicates in a professional manner, provide updates and ensure clients are aware of the actions that are being undertaken on their behalf.
+ Performs any other related task as required.
**To thrive in this role, you need to have:**
+ Ambitious self-starter with ability to work under general direction.
+ Ability to use sound judgment to escalate an issue to a higher level.
+ Demonstrates ability to interact with a variety of stakeholders.
+ Demonstrates required integrity to ensure excellent client service and retention.
+ Good attention to detail and client focused.
+ Effective verbal and written communication skills.
+ Ability to work in 24X7 shift structure, based on a defined roster as required
**Academic qualifications and certifications:**
+ High School Certification
**Required experience:**
+ Basic level years of experience
+ Basic experience level in the Technology Industry and Call Centre environment
+ Able to speak Cantonese
**Workplace type** **:**
On-site Working
**About NTT DATA**
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
**Equal Opportunity Employer**
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

CUSTOMER SERVICE SPECIALIST II
At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.
**Job Overview**
TE Connectivity's Customer Service Teams interact with customers, company sales and/or internal functional teams to handle a variety of pre-sales or post-sales service functions. They process and manage customers' orders from order entry to delivery and collection in a timely manner. They may respond to all customers' inquiries about TE's products or services, investigate and resolve customer complaints to meet business requirements. A key area of focus is to develop and maintain strong business relationships with customers via TE's Extraordinary Customer Experience strategy.
**Job Description**
**Responsibilities** :
+ Receive and process order into system in accordance to order policy using SAP
+ Daily working on customers' orders and follow-up with Planning and/or Logistics to ensure on-time delivery to meet customers' request date and TE confirm date
+ Weekly review of customers' backlog to meet billing target as set by management yearly
+ Coordinate with oversea factories and internal functions to improve on time order processing, order confirmation, delivery performance and AR collection.
+ Daily review customers' new orders and resolve any pending issues to provide order acknowledgement to customer within 48hours
+ Handles complaints, claims, returns and replacements processing
+ Maintain proper documentations in line with company retention policy
+ Participate in customer visits, work with Sales to establish, maintain customer business relationship and effectively resolve issues
+ For external emails to Customers, manage via C2S platform.
+ Manage TNB SGP renewal process including transferring information into TNB forms, submitting drawings, and material certifications etc.
+ To have a SGP track progress and create a central library for future renewals.
+ Any other ad-hoc activities to support Sales events
+ Any other ad-hoc reporting as and when requested by management
**Requirements** :
+ Education Background- English and Bahasa Malay well spoken and written.
+ Years of experience - Minimum Diploma or Degree with 2 years of international shipping and logistics experience
+ SAP skill on Sales Distribution /OTC is a must
+ Skills or experiences that are relevant to TNB's operations or SGP related.
+ Team player can work under high pressure environment and tight dateline.
**Competencies**
Values: Integrity, Accountability, Inclusion, Innovation, Teamwork
Location:
PETALING JAYA SELANGOR, 10, MY, 47301
City: PETALING JAYA SELANGOR
State: 10
Country/Region: MY
Travel: Less than 10%
Requisition ID:
Alternative Locations:
Function: Customer Service
TE Connectivity and its subsidiaries, affiliates, and operating units (collectively, the "Company") is committed to providing a work environment that prohibits discrimination on the basis of age, color, disability, ethnicity, marital status, national origin, race, religion, gender, gender identity, sexual orientation, protected veteran status, disability or any other characteristics protected by applicable law or regulation.

**Make an impact with NTT DATA**
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
**Your day at NTT DATA**
The Assistant Client Support Officer, Customer Service (Cantonese-speaking) is an entry level technical & administrative role that supports the smooth operation of the service desk function. This role involves tasks such as coordinating service requests, assisting the client service desk team, and maintaining documentation and records to support efficient incident resolution and service delivery.
This entry-level role is ideal for fresh graduates or non-experienced talents who are fluent in Cantonese and eager to start a career in IT industry.
**Key responsibilities:**
+ Provides technical administrative support service to the Managed Services Client Service Desk team.
+ Provides entry level technical administrative tasks as required by the team.
+ May be responsible for receiving, validating, and logging client requests, capturing the detail of the request.
+ Ensures the correct escalation procedure is followed on all critical calls and requests and assists with analyzing and interpreting the request to ensure the correct categorization and prioritization.
+ Works closely with colleagues to ensure the user is kept updated on the progress in relation to the resolution of the pending tickets / requests.
+ Ensures all relevant documents related to the tickets / requests are maintained, including the client's information.
+ Communicates in a professional manner, provide updates and ensure clients are aware of the actions that are being undertaken on their behalf
**To thrive in this role, you need to have:**
+ Fluency in **Cantonese** (to support Hong Kong-based clients)
+ Willingness to work in a **24/7 shift structure** based on a defined roster
+ Strong English verbal and written communication skills
+ Demonstrates ability and integrity to interact with a variety of stakeholders and ensure excellent client service
+ Good attention to detail and client-focused mindset
+ Ability to work independently and escalate issues appropriately
**Required academic qualifications and certifications:**
+ Minimum qualification: high school certificate (SPM or equivalent)
+ Fresh graduates are encouraged to apply; open to consider any background (advantage for IT/ Computer Science/ Engineering courses but not mandatory)
**Good-to-have:**
+ Basic experience in customer service/ IT/call center environments is an advantage
**#LI-APAC**
**Workplace type** **:**
On-site Working
**About NTT DATA**
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
**Equal Opportunity Employer**
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
**Third parties fraudulently posing as NTT DATA recruiters**
NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters-whether in writing or by phone-in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an **@nttdata.com** email address. If you suspect any fraudulent activity, please contact us ( ) .

**Make an impact with NTT DATA**
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
**Your day at NTT DATA**
The **Assistant Client Support Officer, Customer Service** (Cantonese-speaking) role is an entry level technical & administrative role that supports the smooth operation of the service desk function. This role involves tasks such as coordinating service requests, assisting the client service desk team, and maintaining documentation and records to support efficient incident resolution and service delivery.
This entry-level role is ideal for fresh graduates or non-experienced talents who are fluent in Cantonese and eager to start a career in global working environment in IT industry.
**Key responsibilities:**
+ Provides technical administrative support service to the Managed Services Client Service Desk team.
+ Provides entry level technical administrative tasks as required by the team.
+ May be responsible for receiving, validating, and logging client requests, capturing the detail of the request.
+ Ensures the correct escalation procedure is followed on all critical calls and requests and assists with analyzing and interpreting the request to ensure the correct categorization and prioritization.
+ Works closely with colleagues to ensure the user is kept updated on the progress in relation to the resolution of the pending tickets / requests.
+ Ensures all relevant documents related to the tickets / requests are maintained, including the client's information.
+ Communicates in a professional manner, provide updates and ensure clients are aware of the actions that are being undertaken on their behalf
**To thrive in this role, you need to have:**
+ Fluency in **Cantonese** (to support Hong Kong-based clients)
+ Willingness to work in a **24/7 shift structure** based on a defined roster
+ Strong English verbal and written communication skills
+ Demonstrates ability and integrity to interact with a variety of stakeholders and ensure excellent client service
+ Good attention to detail and client-focused mindset
+ Ability to work independently and escalate issues appropriately
**Required academic qualifications and certifications:**
+ Minimum qualification: high school certificate (SPM or equivalent)
+ Fresh graduates are encouraged to apply; open to consider any background (advantage for IT/ Computer Science/ Engineering courses but not mandatory)
**Good-to-have:**
+ Basic experience in customer service/ IT/call center environments is an advantage
**#LI-APAC**
**Workplace type** **:**
On-site Working
**About NTT DATA**
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
**Equal Opportunity Employer**
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
**Third parties fraudulently posing as NTT DATA recruiters**
NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters-whether in writing or by phone-in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an **@nttdata.com** email address. If you suspect any fraudulent activity, please contact us ( ) .

Job Title:
Specialist, Customer Success (English Speaker)
Job Description
Imagine being able to partner with global technology leaders in a company that cares about YOU - your professional growth, your success, and your community.
We are looking for a Specialist, Customer Success to join our team. Today.
We are Concentrix. We are dedicated to creating success for our clients, the communities around us and each other. We provide outsourced inside sales, customer success, renewals management, and channel management solutions for the world's greatest brands.
The Customer Success Specialist supports an existing customer base to cultivate and build strong customer relationships over the customer lifecycle while ensuring customer satisfaction and engagement. This role is responsible for developing an excellent level of product or service knowledge to support carrying customer questions and concerns.
At Concentrix, you will be part of our diversified team that makes an impact for our clients. All of this is possible because of the talent you have to offer.The future team member that will love this job will demonstrate the value and benefits of our services by supporting our our sales teams. Reporting to a sales support manager, you will research sales contracts, make price quotations, and maintain process integrity for a variety of administrative tasks. Along the way you will have access to excellent training opportunities to grow and enhance your skills and career. At Concentrix, you can truly Own Your Future!
**You Will**
+ Guide customers through targeted milestones immediately after product purchase to establish optimal usage behaviors and accelerate the customer's time to value
+ Promote optimal product usage behaviors as guided by defined benchmarks of success for both frequency and depth of product interaction
+ With a focus on our SMB/Mid-Market customer segments, conduct regular health checks at agreed upon recurring intervals to gauge product satisfaction and value attainment.
+ Initiate steps as needed to remediate customer concerns/roadblocks prohibiting satisfaction or product usage
+ Capture customers' product expectations, experiences, satisfaction, and abandonment propensity via qualitative feedback and quantitative measurement, "Voice of the Customer"
+ If required by the client, manage the full revenue lifecycle of the customer, which could include owning and facilitating a renewal event and executing against a quota
+ Utilize data analytics to identify and develop customer "success plans" to help customers obtain their business goals
+ Effectively collaborate and build relationships with cross functional teams to drive a continuous teamwork and achieve a superior customer experience
+ Dynamically drive customer satisfaction during customer engagement and lifecycle
+ Help manage external competitive pressures and retain customers
+ Provide accurate weekly/monthly/quarterly sales forecasts
+ Maintain the CRM to ensure all relevant data is captured in a timely manner
+ Effectively assess client needs and requirements and develop an effective level of product knowledge and technical understanding of products, including features, benefits, etc. in order to overcome specific objections and drive optimal outcomes of product usage with the customer
+ Ensure high level of professionalism during all interactions with customers and prospects via phone and email
+ Coordinate processes to ensure customer's expectations are met with regard to products and services.
+ Effectively partner and build strong business relationship with external clients.
+ Coordinate with internal stakeholders to improve systems and processes
+ Other duties, as assigned and necessary.
**You Have/Are**
+ **Local Malaysian**
+ Graduates with a Degree, minimum to 3 years of relevant working experience preferred
+ Minimum of 3 years of experience in Customer Success, Sales, or strategic customer management, ideally within the Tech Industry
+ Excellent phone presence and experience of high volume calling
+ Consistent track record of success with a passion for exceptional service
+ Excellent knowledge of MS Office programs
+ Aptitude to learn new technology is required
+ Experience with Salesforce or similar CRM (Preferred)
+ MSFT products or Sofware solutions (added advantage)
**Privacy and Information security**
+ Adhere security requirements in the process.
+ Protect the privacy of personal information.
**Our Benefits and Perks**
+ Group Term Life Insurance
+ Group Health Insurance with coverage for dependents
+ Flexi-benefit (Dental, vision, gym, broadband internet, birthday, maternity, healthcare screening, language classes)
+ Employee Assistance Program
+ Rewards and Recognition Program
+ Learning and Development Program
+ Fun & Diversity Employee Engagement
**Accommodation and Diversity**
We have always been and will always be committed to the principle that everyone at Concentrix, regardless of who they are, where they hail from, the color of their skin, who they worship, or who they love, has equal opportunity, with policies and values which codify this, across all the countries where we are based. All qualified applicants will be considered without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin or disability.
**Other information**
+ 5 days work week (Mon - Fri, Flexible with APJ hrs ranging from 7am-8.30pm)
+ KL Office is located at Wisma, 1, Jalan Kiara, Mont Kiara, 50480 Kuala Lumpur.
If this sounds like an interesting opportunity, hit apply!
***Only shortlisted candidates will be contacted**
Location:
MYS Kuala Lumpur - Lvl 15 Wisma Mont Kiara, 1 Jalan Kiara
Language Requirements:
English (Required)
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (

Job Title:
Specialist, Customer Success (Mandarin Speaker)
Job Description
The Customer Success Specialist supports an existing customer base to cultivate and build strong customer relationships over the customer lifecycle while ensuring customer satisfaction and engagement. This role is responsible for developing an excellent level of product or service knowledge to support carrying customer questions and concerns.
+ Manage high volume of customer contacts and communications through phone and email each day
+ Use contact search and productivity tools to verify contact information is accurate
+ Conduct health checks at agreed upon recurring intervals to gauge product satisfaction and value completion
+ Develop a level of product knowledge to speak intelligently to customers and address specific objections
+ Document and track qualitative feedback and quantifiable measurements through surveys, phone calls and emails using computer systems
+ Capture customers' product expectations, experiences, satisfaction, and likelihood of abandonment, "Voice of the Customer"
+ Initiate steps through appropriate communication channels to address customer concerns/roadblocks prohibiting satisfaction or product usage
+ Work with teams and management to promote a positive customer experience
Location:
MYS Kuala Lumpur - Lvl 15 Wisma Mont Kiara, 1 Jalan Kiara
Language Requirements:
English (Required), Mandarin (Required)
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (

Job Title:
Specialist, Customer Success (Vietnamese Speaker)
Job Description
The Customer Success Specialist supports an existing customer base to cultivate and build strong customer relationships over the customer lifecycle while ensuring customer satisfaction and engagement. This role is responsible for developing an excellent level of product or service knowledge to support carrying customer questions and concerns.
+ Manage high volume of customer contacts and communications through phone and email each day
+ Use contact search and productivity tools to verify contact information is accurate
+ Conduct health checks at agreed upon recurring intervals to gauge product satisfaction and value completion
+ Develop a level of product knowledge to speak intelligently to customers and address specific objections
+ Document and track qualitative feedback and quantifiable measurements through surveys, phone calls and emails using computer systems
+ Capture customers' product expectations, experiences, satisfaction, and likelihood of abandonment, "Voice of the Customer"
+ Initiate steps through appropriate communication channels to address customer concerns/roadblocks prohibiting satisfaction or product usage
+ Work with teams and management to promote a positive customer experience
Location:
MYS Kuala Lumpur - Lvl 15 Wisma Mont Kiara, 1 Jalan Kiara
Language Requirements:
English (Required), Vietnamese (Required)
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (