1,033 Client Service jobs in Malaysia

Marsh Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Client Service Manager

Marsh Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

We are seeking a talented individual to join our MMB National Team at MERCER Malaysia . The MMB Multinational Team is responsible for supporting multinational clients in their effective placement of Health and Benefits risks across Asia; this includes being a central point of contact and providing strong strategic advice on how they can address specific clients and market challenges.

Mercer prides itself on being thought leaders and our team is responsible for supporting clients on their benefits journey – providing consulting advice on how they can develop their health, risk and wellness initiatives to meet their evolving employee and global company needs. Individuals will need to have a keen interest and a high level of understanding of the latest health trends and have a problem-solving mentality.

As a Client Service Manager , you will be the client relationship lead for your own portfolio of dynamic clients. You will therefore be expected to be able to build strong relationships with the clients, demonstrate effective organizational and project management skills and can guide/ mentor more junior members of staff. Given the global nature of our clients, you will also be expected to effectively interact with our global counterparts in other regions.

We will count on you to:

• Be the main client and internal point of contact for APAC Employee Health and Benefits management – supporting multinational clients place their health and risk policies across Asia.
• Develop and maintain client management tools that support effective oversight of the accounts.
• Monitor and ensure that the services being provided to the client are in line with the centralized guidance and in conjunction with general Service Level Agreements.
• Provide strategic and consulting advice that enables the client to make the right decisions and maintain sustainable plans. This includes close review of local renewal documents and applying analytic skills to identify key claims drivers and supporting regional consistency in design.
• Contributing to business development pursuit activities in alignment with our sales team and onboarding process – signing of statements of work and developing rules of the road.
• Review of current team “ways of working” and providing suggestions for improvement.
  
  

What you need to have:

• Ability to cultivate client relationships and manage challenging client demands.
• Must be able to communicate effectively in Mandarin language.
• Strong project management and operational skills – able to prioritize and manage multiple projects simultaneously.
• Experience in process building, best practices and/or efficiency projects.
• Strong oral and written communication and presentation skills. Fluency in English and another Asian language, such as Mandarin.
• Good analytical skills – reading, interpreting and communicating data.
• Strong self-starter, fast learner, quality conscious, committed to deadlines.
• Strong attention to detail.
• Ability to work within a team environment across borders and manage internal stakeholders.
• Strong teamwork skills combined with the ability to work independently with minimal supervision.
• Must be proficient in MS Word, PowerPoint and Excel.
  
  

What makes you standout?

• Strong domain knowledge and experience in health and benefits consulting.
• Experience with global or regional benefit management.
• Experience working across multiple countries and language skills is a plus.
  
  

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.
  
  

About MMC:

Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.

R_302591

Seniority level

• Seniority level Not Applicable

Employment type

• Employment type Full-time

Job function

• Job function Business Development and Sales
• Industries Insurance and Business Consulting and Services

Referrals increase your chances of interviewing at Marsh by 2x

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We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

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Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realize their financial goals and help them save time and money.

We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.

We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.

Job Description

As a member of our Client Services Team, you will be the professional and client-centric voice of Experian Credit Services Singapore, addressing enquiries and feedback about our products and services through all communication channels. You will provide solutions in ways that best meet our customers’ requirements in accordance with our organization’s best practices and deliver best-in-class service experience to our customers. Areas of work include Customer Care Support, Customer Data Maintenance and Lead Qualification.
We are looking for a self-driven, accountable, assertive team-player with a can-do-attitude and relevant experience in Customer Service to succeed in this role. The ideal candidate must have worked in MNC / financial institutions and has demonstrated track records to overcome the complexities of working in a fast-paced and challenging environment.

What you’ll need to bring to the team
- Minimum 2 years of experience in customer service
- Strong sense of client-centricity and ability to connect with diverse client profiles (both B2C and B2B)
- Outstanding interpersonal and communication skills, written and verbal
- Excellent situational-handling skills and ability to thrive in a fast-paced environment
- Proactive with a positive learning attitude and desire to learn the ropes
- Proven ability to excel both independently and as part of a team
- Bilingual candidate (English & Mandarin) is preferred
- Diploma/Degree in business or relevant studies is preferred
- Familiarity with Singapore business landscape is preferred

What you’ll be doing
- Provide best-in-class service experience to customers through effective handling of all enquiries and feedback in a timely and professional manner within committed service-level-agreement (SLA).
- Understand customer requirements, qualify, and generate leads or provide direct product recommendations, through prompt and effective communication and collaboration with different cross functional teams.
- Achieve or exceed hard targets and objectives (e.g: Service Quality Rating).
- Accurate and timely maintenance of customers’ data via our CRM systems.
- Provide support in system upgrade, product launches or Business Continuity Plan (BCP) which may take place during non-operational hours/days, as required.
- Assume any report or task assigned that are relevant to customer service.

Qualifications

What you’ll need to bring to the team

• Minimum 2 years of experience in customer service and dispute management
• Strong sense of client-centricity and ability to connect with diverse client profiles (both B2C and B2B)
• Outstanding interpersonal and communication skills, written and verbal
• Excellent situational-handling skills and ability to thrive in a fast-paced environment
• Proactive with a positive learning attitude and desire to learn the ropes
• Proven ability to excel both independently and as part of a team
• Bilingual candidate (English & Mandarin) is preferred
• Diploma/Degree in business or relevant studies is preferred
• Familiarity with Singapore business landscape is preferred

Additional Information

Our uniqueness is that we truly celebrate yours. Experian's culture and people are key differentiators. We take our people agenda very seriously and focus on what truly matters; DEI, work/life balance, development, authenticity, engagement, collaboration, wellness, reward & recognition, volunteering. the list goes on. Experian's strong people first approach is award winning; Great Place To Work in 24 countries, FORTUNE Best Companies to work and Glassdoor Best Places to Work (globally 4.4 Stars) to name a few. Check out Experian Life on social or our Careers Site to understand why.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is a critical part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

Experian Careers - Creating a better tomorrow together

#J-18808-Ljbffr

We are seeking a talented individual to join our MMB National Team at MERCER Malaysia . The MMB Multinational Team is responsible for supporting multinational clients in their effective placement of Health and Benefits risks across Asia; this includes being a central point of contact and providing strong strategic advice on how they can address specific clients and market challenges.

Mercer prides itself on being thought leaders and our team is responsible for supporting clients on their benefits journey – providing consulting advice on how they can develop their health, risk and wellness initiatives to meet their evolving employee and global company needs. Individuals will need to have a keen interest and a high level of understanding of the latest health trends and have a problem-solving mentality.

At Mercer we strive to have a continuous improvement mentality and therefore you will also be expected to contribute and lead initiatives to improve our operational and service excellence. You will be expected to contribute to how we grow and shape our team to meet future demands as well as support our sales team to win new clients.

As a Client Service Manager , you will be the client relationship lead for your own portfolio of dynamic clients. You will therefore be expected to be able to build strong relationships with the clients, demonstrate effective organizational and project management skills and can guide/ mentor more junior members of staff. Given the global nature of our clients, you will also be expected to effectively interact with our global counterparts in other regions.

We will count on you to:

• Be the main client and internal point of contact for APAC Employee Health and Benefits management – supporting multinational clients place their health and risk policies across Asia.
• Develop and maintain client management tools that support effective oversight of the accounts.
• Monitor and ensure that the services being provided to the client are in line with the centralized guidance and in conjunction with general Service Level Agreements.
• Provide strategic and consulting advice that enables the client to make the right decisions and maintain sustainable plans. This includes close review of local renewal documents and applying analytic skills to identify key claims drivers and supporting regional consistency in design.
• Contributing to business development pursuit activities in alignment with our sales team and onboarding process – signing of statements of work and developing rules of the road.
• Review of current team “ways of working” and providing suggestions for improvement.

What you need to have:

• Ability to cultivate client relationships and manage challenging client demands.
• Strong project management and operational skills – able to prioritize and manage multiple projects simultaneously.
• Experience in process building, best practices and/or efficiency projects.
• Strong oral and written communication and presentation skills. Fluency in English and another Asian language, such as Mandarin.
• Good analytical skills – reading, interpreting and communicating data.
• Strong self-starter, fast learner, quality conscious, committed to deadlines.
• Strong attention to detail.
• Ability to work within a team environment across borders and manage internal stakeholders.
• Strong teamwork skills combined with the ability to work independently with minimal supervision.
• Must be proficient in MS Word, PowerPoint and Excel.

What makes you standout?

• Strong domain knowledge and experience in health and benefits consulting.
• Experience with global or regional benefit management.
• Experience working across multiple countries and language skills is a plus.

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

About MMC:

Marsh, a business of Marsh McLennan (NYSE: MMC), is the world’s top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow on LinkedIn and X.

Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.

#J-18808-Ljbffr

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realize their financial goals and help them save time and money. We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments. We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com. Job Description

As a member of our Client Services Team, you will be the professional and client-centric voice of Experian Credit Services Singapore, addressing enquiries and feedback about our products and services through all communication channels. You will provide solutions in ways that best meet our customers’ requirements in accordance with our organization’s best practices and deliver best-in-class service experience to our customers. Areas of work include Customer Care Support, Customer Data Maintenance and Lead Qualification. We are looking for a self-driven, accountable, assertive team-player with a can-do-attitude and relevant experience in Customer Service to succeed in this role. The ideal candidate must have worked in MNC / financial institutions and has demonstrated track records to overcome the complexities of working in a fast-paced and challenging environment.

What you’ll need to bring to the team - Minimum 2 years of experience in customer service - Strong sense of client-centricity and ability to connect with diverse client profiles (both B2C and B2B) - Outstanding interpersonal and communication skills, written and verbal - Excellent situational-handling skills and ability to thrive in a fast-paced environment - Proactive with a positive learning attitude and desire to learn the ropes - Proven ability to excel both independently and as part of a team - Bilingual candidate (English & Mandarin) is preferred - Diploma/Degree in business or relevant studies is preferred - Familiarity with Singapore business landscape is preferred

What you’ll be doing - Provide best-in-class service experience to customers through effective handling of all enquiries and feedback in a timely and professional manner within committed service-level-agreement (SLA). - Understand customer requirements, qualify, and generate leads or provide direct product recommendations, through prompt and effective communication and collaboration with different cross functional teams. - Achieve or exceed hard targets and objectives (e.g: Service Quality Rating). - Accurate and timely maintenance of customers’ data via our CRM systems. - Provide support in system upgrade, product launches or Business Continuity Plan (BCP) which may take place during non-operational hours/days, as required. - Assume any report or task assigned that are relevant to customer service. Qualifications

What you’ll need to bring to the team

• Minimum 2 years of experience in customer service and dispute management • Strong sense of client-centricity and ability to connect with diverse client profiles (both B2C and B2B) • Outstanding interpersonal and communication skills, written and verbal • Excellent situational-handling skills and ability to thrive in a fast-paced environment • Proactive with a positive learning attitude and desire to learn the ropes • Proven ability to excel both independently and as part of a team • Bilingual candidate (English & Mandarin) is preferred • Diploma/Degree in business or relevant studies is preferred • Familiarity with Singapore business landscape is preferred Additional Information

Our uniqueness is that we truly celebrate yours. Experian's culture and people are key differentiators. We take our people agenda very seriously and focus on what truly matters; DEI, work/life balance, development, authenticity, engagement, collaboration, wellness, reward & recognition, volunteering. the list goes on. Experian's strong people first approach is award winning; Great Place To Work in 24 countries, FORTUNE Best Companies to work and Glassdoor Best Places to Work (globally 4.4 Stars) to name a few. Check out Experian Life on social or our Careers Site to understand why. Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is a critical part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity. Experian Careers - Creating a better tomorrow together

#J-18808-Ljbffr

We are seeking a talented individual to join our

MMB National Team

at

MERCER Malaysia . The

MMB Multinational Team

is responsible for supporting multinational clients in their effective placement of Health and Benefits risks across Asia; this includes being a central point of contact and providing strong strategic advice on how they can address specific clients and market challenges. Mercer

prides itself on being thought leaders and our team is responsible for supporting clients on their benefits journey – providing consulting advice on how they can develop their health, risk and wellness initiatives to meet their evolving employee and global company needs. Individuals will need to have a keen interest and a high level of understanding of the latest health trends and have a problem-solving mentality. At

Mercer

we strive to have a continuous improvement mentality and therefore you will also be expected to contribute and lead initiatives to improve our operational and service excellence. You will be expected to contribute to how we grow and shape our team to meet future demands as well as support our sales team to win new clients. As a

Client Service Manager , you will be the client relationship lead for your own portfolio of dynamic clients. You will therefore be expected to be able to build strong relationships with the clients, demonstrate effective organizational and project management skills and can guide/ mentor more junior members of staff. Given the global nature of our clients, you will also be expected to effectively interact with our global counterparts in other regions. We will count on you to: Be the main client and internal point of contact for APAC Employee Health and Benefits management – supporting multinational clients place their health and risk policies across Asia. Develop and maintain client management tools that support effective oversight of the accounts. Monitor and ensure that the services being provided to the client are in line with the centralized guidance and in conjunction with general Service Level Agreements. Provide strategic and consulting advice that enables the client to make the right decisions and maintain sustainable plans. This includes close review of local renewal documents and applying analytic skills to identify key claims drivers and supporting regional consistency in design. Contributing to business development pursuit activities in alignment with our sales team and onboarding process – signing of statements of work and developing rules of the road. Review of current team “ways of working” and providing suggestions for improvement. What you need to have: Ability to cultivate client relationships and manage challenging client demands. Strong project management and operational skills – able to prioritize and manage multiple projects simultaneously. Experience in process building, best practices and/or efficiency projects. Strong oral and written communication and presentation skills. Fluency in English and another Asian language, such as Mandarin. Good analytical skills – reading, interpreting and communicating data. Strong self-starter, fast learner, quality conscious, committed to deadlines. Strong attention to detail. Ability to work within a team environment across borders and manage internal stakeholders. Strong teamwork skills combined with the ability to work independently with minimal supervision. Must be proficient in MS Word, PowerPoint and Excel. What makes you standout? Strong domain knowledge and experience in health and benefits consulting. Experience with global or regional benefit management. Experience working across multiple countries and language skills is a plus. Why join our team: We help you be your best through professional development opportunities, interesting work and supportive leaders. We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities. Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being. About MMC:

Marsh, a business of Marsh McLennan (NYSE: MMC), is the world’s top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow on LinkedIn and X.

Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.

#J-18808-Ljbffr

Marsh Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia Client Service Manager

Marsh Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia We are seeking a talented individual to join our

MMB National Team

at

MERCER Malaysia . The

MMB Multinational Team

is responsible for supporting multinational clients in their effective placement of Health and Benefits risks across Asia; this includes being a central point of contact and providing strong strategic advice on how they can address specific clients and market challenges.

Mercer

prides itself on being thought leaders and our team is responsible for supporting clients on their benefits journey – providing consulting advice on how they can develop their health, risk and wellness initiatives to meet their evolving employee and global company needs. Individuals will need to have a keen interest and a high level of understanding of the latest health trends and have a problem-solving mentality.

As a

Client Service Manager , you will be the client relationship lead for your own portfolio of dynamic clients. You will therefore be expected to be able to build strong relationships with the clients, demonstrate effective organizational and project management skills and can guide/ mentor more junior members of staff. Given the global nature of our clients, you will also be expected to effectively interact with our global counterparts in other regions.

We will count on you to:

Be the main client and internal point of contact for APAC Employee Health and Benefits management – supporting multinational clients place their health and risk policies across Asia. Develop and maintain client management tools that support effective oversight of the accounts. Monitor and ensure that the services being provided to the client are in line with the centralized guidance and in conjunction with general Service Level Agreements. Provide strategic and consulting advice that enables the client to make the right decisions and maintain sustainable plans. This includes close review of local renewal documents and applying analytic skills to identify key claims drivers and supporting regional consistency in design. Contributing to business development pursuit activities in alignment with our sales team and onboarding process – signing of statements of work and developing rules of the road. Review of current team “ways of working” and providing suggestions for improvement.

What you need to have:

Ability to cultivate client relationships and manage challenging client demands. Must be able to communicate effectively in Mandarin language. Strong project management and operational skills – able to prioritize and manage multiple projects simultaneously. Experience in process building, best practices and/or efficiency projects. Strong oral and written communication and presentation skills. Fluency in English and another Asian language, such as Mandarin. Good analytical skills – reading, interpreting and communicating data. Strong self-starter, fast learner, quality conscious, committed to deadlines. Strong attention to detail. Ability to work within a team environment across borders and manage internal stakeholders. Strong teamwork skills combined with the ability to work independently with minimal supervision. Must be proficient in MS Word, PowerPoint and Excel.

What makes you standout?

Strong domain knowledge and experience in health and benefits consulting. Experience with global or regional benefit management. Experience working across multiple countries and language skills is a plus.

Why join our team:

We help you be your best through professional development opportunities, interesting work and supportive leaders. We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities. Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

About MMC:

Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.

R_302591 Seniority level

Seniority level Not Applicable Employment type

Employment type Full-time Job function

Job function Business Development and Sales Industries Insurance and Business Consulting and Services Referrals increase your chances of interviewing at Marsh by 2x Get notified about new Client Services Manager jobs in

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia . Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago Customer Service Lead - Operations, SG Marketplace

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 4 days ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 months ago Federal Territory of Kuala Lumpur, Malaysia 1 week ago Client Relationship Manager, Intermediary Sales, Malaysia

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago Senior Customer Service Manager（Based in Phnom Penh）

Deputy Manager, Customer Lifecycle Management

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 days ago Client Relationship Manager, Intermediary Sales, Malaysia

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago Federal Territory of Kuala Lumpur, Malaysia 1 week ago Manager, Customer Service & Operations (Taman Puncak Jalil)

WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 5 days ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 21 hours ago Regional Customer Service Manager – Flights

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago Customer Service & Logistics Management Trainee

Seksyen 10, Selangor, Malaysia 18 hours ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 7 months ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 5 days ago PAMB | Assistant Manager, Complaints Management

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 8 months ago Federal Territory of Kuala Lumpur, Malaysia 1 week ago Player Support & Experience Lead (Mobile Games)

Bangsar South, Federal Territory of Kuala Lumpur, Malaysia 1 week ago Regional Customer Service Manager – Japan (based in KL/Yokohama)

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 4 days ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 months ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

Job Responsibility

• Process account onboarding documentation, ensuring completeness and regulatory compliance
• Review source-of-wealth/supporting documents, perform system data entry and record-keeping
• Coordinate internally with compliance, legal, risk, and product teams to clarify onboarding actions
• Maintain SLAs for documentation turnaround and contribute to continuous process improvements
• Generate periodic onboarding and audit reports for management review
  
  

Job Requirements

• Good communication skills in English & Bahasa Malaysia
• Bachelorâs Degree in Business, Finance, or related field preferred
• At least 1 year of experience in onboarding documentation roles within banking or digital finance
• Excellent attention to detail and process discipline
• Strong organizational and analytical abilities; proficient in Microsoft Office and client onboarding systems
• Good communication skills (internal cross-functional coordination; this is not a client-facing role)
  
  

Job Benefits

• Annual Leave
• EPF
• SOCSO
• EIS
• Medical benefits
• Other perks upon confirmation

#J-18808-Ljbffr

Client Service Specialist - Remote | Malaysia Client Service Specialist - Remote | Malaysia

Get AI-powered advice on this job and more exclusive features.

Client Service Specialist - Remote | Malaysia

As a Fiat Client Service Specialist, you will play a crucial role in maintaining high customer satisfaction levels within our buy crypto product and services. You will be responsible for handling Fiat-related inquiries from our customers via email, Lark, Telegram, and other channel systems. Additionally, you will collaborate closely with the Fiat team to provide feedback and improve workflow processes.

Job Responsibilities

• Respond to Fiat-related customer inquiries promptly and professionally through email, Lark, Telegram, and other communication channels.
• Collaborate with the internal teams, merchants and 3rd party bank service providers to address customer feedback, improve processes, and enhance the overall user experience.
• Maintain a deep understanding of our buy crypto products and services to provide accurate and informative responses to customer inquiries.
• Ensure that customer inquiries are addressed efficiently, and issues are resolved to the customer's satisfaction.
• Keep up-to-date with industry trends and market changes to provide informed responses to customer questions.
• Work closely with other customer support specialists to share insights and best practices.
• Assist in identifying and documenting common customer issues to help improve our products and services.

Job Requirements

• Excellent written and verbal communication skills in English and Chinese.
• Strong customer service orientation with a dedication to providing exceptional support.
• Ability to work collaboratively within a team and 24/7 shift and on public holidays.
• Attention to detail and problem-solving skills.
• Familiarity with cryptocurrency and blockchain technology, especially fiat transactions is a plus.
• Diploma and above

About OSL

As a subsidiary of the publicly listed OSL Group (HKEX: 863.HK), OSL Digital Securities is Hong Kong’s first and most established SFC-licensed and insured digital asset platform. Operating since 2018, the platform provides institutional-grade digital asset services to corporations, financial institutions, professional and retail investors.

OSL Core Values

Be customer-centered

Be a high-performing team

Be relentlessly innovative

Be an owner

Be geared toward action

Be compliant

Seniority level

• Seniority level Associate

Employment type

• Employment type Full-time

Job function

• Job function Customer Service, General Business, and Quality Assurance
• Industries Securities and Commodity Exchanges and Financial Services

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Join to apply for the Digital Cash Client Service Lead role at Standard Chartered

5 days ago Be among the first 25 applicants

Join to apply for the Digital Cash Client Service Lead role at Standard Chartered

Job Summary

This role supports and executes the following under the direction of Head Cash Transformation & Digital Service.

Strategy

This role will lead the strategy, development, and management of Digital Cash Client Service Team, ensuring seamless client experiences across digital platform servicing and activation process.

Job Summary

This role supports and executes the following under the direction of Head Cash Transformation & Digital Service.

Strategy

This role will lead the strategy, development, and management of Digital Cash Client Service Team, ensuring seamless client experiences across digital platform servicing and activation process.

It also involves owning the end-to-end digital platform servicing and activation process, handling client and internal escalations and driving continuous enhancements to improve client engagement and operational efficiency.

To be successful in this role, the candidate should have detailed knowledge of Cash Product, Digital Banking Product and foundational technical knowledge.

The candidate should also have strong communication skills, both written and verbal.

Key Responsibilities

Business

• Develop and execute strategies to enhance client engagement on utility of digital platform, ensuring best-in-class client experience
• Drive client enablement and adoption of the Bank’s digital platform
• Align digital servicing strategies with overall business objectives, regulatory requirements, and customer needs.
• Work closely with internal teams (Sales, operations, middle office, IT, risk and compliance) to ensure alignment in digital platform offerings.
• Act as a key liaison between senior management and digital servicing/activation teams to communicate progress and business impact.
  
  

Processes

• Oversee the end-to-end client experience to enhance service quality and efficiency globally for digital servicing/activation process.
• Take ownership of critical client escalations, ensuring timely resolution and stakeholder communication.
• Act as the senior point of contact for internal teams handling complex service issues that require executive intervention.
• Work closely with operations, IT, risk and compliance teams to investigate root causes and implement long-term solutions.
• Act as the process owner for digital platform, overseeing workflows, policies, and operational efficiency.
• Define and document digital servicing/activation processes, ensuring they are optimized for scalability, compliance, and client satisfaction.
• Continuously review and improve end-to-end digital servicing/activation client journeys
• Collaborate with relevant teams to identify areas of opportunity for improvement/enhancement based on business and client needs within digital platform.
  
  

People & Talent

• Lead, mentor, and develop a high-performing digital servicing team, fostering a culture of innovation, collaboration, and excellence.
• Drive training programs to equip staff with the necessary skills and knowledge for digital service excellence.
• Ensure resource planning and workforce allocation align with business priorities and service demands.
• Promote cross-functional collaboration and effective communication across departments to ensure seamless execution of digital initiatives.
• Drive client first mindset.
• Demonstrate appropriate culture and values, embedding a high level of team engagement
  
  

Risk Management

• Identify, assess, monitor, control and mitigate risk in business operations.
• Compliance with all applicable rules / regulations of group policy
  
  

Skills And Experience

Governance

• Ensure awareness and understanding of the regulatory framework in which the Group operates and the regulatory requirements and expectations relevant to the role
• Deliver effective governance in compliance with applicable internal policies and external laws and regulations, overseeing changes in business controls as required
• Support the relevant programme governance forums and processes as required
  
  

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Support the TB Cash Client Service Team to achieve the outcomes set out in the Bank’s Conduct Principles: Fair Outcomes for Clients and The Right Environment.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
  
  

Key stakeholders

• Cash Client Service Leadership and teams
• TB COO and Business Heads
• TB Product Heads
• Other CCIB stakeholders
• CIB Technology
• Risk, Legal, Audit and Compliance, where relevant
  
  

Qualifications

• 10+ years of experience in digital banking and client service.
• Strong understanding of client experience design
• Proven ability to develop and implement digital servicing strategies in a banking environment.
• Experienced in handling high-level client and internal escalations with problem-solving mindset.
• Experienced as a process owner, ensuring service flows are efficient, scalable, and client-centric.
• Excellent leadership, communication, and stakeholder management skills.
• Languages: English and/or local language skills as relevant to country requirements
  
  

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together We

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
  
  

What We Offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Seniority level

• Seniority level Director

Employment type

• Employment type Full-time

Job function

• Job function Other
• Industries Banking

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