What Jobs are available for Client Service in Malaysia?

Overview

To manage the Cash Client Service operations in Cash GBS in ensuring consistent delivery of high quality services to customers and meeting objectives set by the Group using available resources allocated while maintaining operational risk to an accepted level. To manage daily operations to achieve service quality by meeting / exceeding service standards and achieving zero defect for Cash Client services To discharge operational duties of the Cash Client services as instructed by the Manager of the Unit/ Head of Department and ensure that the established service standards are met Direct staff responsibilities as per current Organization Chart in Cash Client Services. Manage teams in building a stronger relationship with our clients and customers. Manage initiatives to innovate and digitize their processes as well as intensifying collaboration across the network. To accelerate new generation of leaders. Manage all initiatives to get more fit and flexible in the way we work. Focus on proving that we are here for good. Business

Maintain a close working relationship with the customers to ensure that service issues are promptly escalated and acted upon; Initiating & implementing service quality initiatives Uphold the values of the Group and company at all times. Processes

Ensuring continuous improvement in timeliness to the standards prescribed for the process from time to time. Releasing deals as per the department operating instruction manual, customers instructions and within the timeliness and accuracy standards specified. Ensuring compliance with all applicable Rules / Regulations and Company and Group Policies. Identifying exceptions from the norms & initiating corrective and preventive actions. Comply with Group Money Laundering Prevention Policy and Procedures and Sanctions to the extend applicable and reporting all suspicious Transaction to the Line Manager. Where applicable, ensure compliance to Group and Country Regulations are managed to the extend agreed with the Countries and ensure all staff adhere to the same. Unlock job insights

Salary match Number of applicants Skills match Standard Chartered Global Business Services forms a critical component, enabling superior customer service by leveraging on scale and efficiency. The centre has evolved from being a cost-effective venture for Standard Chartered Bank to becoming an integral part of its operations and one of its Centres of Excellence. Established in 2001, it now provides a multitude of services to Standard Chartered Bank which has a 150-year history in some of the world’s most dynamic markets. The centre provides dedicated world-class technology, software and system development, information technology support services, banking operations and customer care capabilities to businesses globally. It now houses one of the largest software development centres in Malaysia as well as the Bank’s Collective Intelligence and Command Centre, a state-of-the-art facility which provides situational awareness and response capability to Standard Chartered Bank and its subsidiaries using the latest technologies for monitoring and analytics. It has a total workforce of more than 4,300 employees. Follow Standard Chartered Global Business Services on Be careful This job ad has not been subjected to our hirer verification process. Proceed cautiously and do your own checks before providing any personal information. Learn how to protect yourself Report this job ad

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Overview

Join Our Dynamic Team at Macomm Management Services Sdn Bhd For over three decades,

Macomm Management Services Sdn Bhd

has been at the forefront of managing marketing and communication industry associations. We are dedicated to delivering impactful management services that empower associations in their mission to transform industries and communities. As we continue to grow, we are looking for passionate and driven individuals to be part of our success story. If you enjoy working on high-profile industry initiatives, we invite you to explore the following opportunities: CLIENT SERVICING EXECUTIVE Are you a proactive, detail-oriented professional with a passion for marketing and communications? Do you enjoy managing client relationships and ensuring seamless event execution? If so, we want you on our team.

Responsibilities

Organise and coordinate meetings, prepare agendas, record minutes, and ensure follow-up actions.

Ensure the association’s statutory and regulatory compliance, maintaining proper corporate governance practices.

Maintain and update statutory records, registers, and filings in accordance with legal and regulatory requirements.

Provide guidance on corporate governance, policies, and best practices, advising the board on legal and procedural matters.

Plan and manage events for clients, overseeing execution and ensuring financial efficiency.

Collaborate with the awards team and take on additional duties as required.

Requirements

A tertiary qualification and at least two years of experience in a trade association or the communications industry. Fresh graduates are welcome to apply!

Strong ability to collaborate in a team-oriented setting.

High levels of integrity, tact, and diplomacy in every interaction.

A proactive, detail-oriented mindset with the ability to multitask in a fast-paced environment.

Proficiency in Microsoft Office Suite and fluency in both written and spoken English & Bahasa Malaysia.

Strong IT skills, administrative expertise, and project management capabilities.

How to Apply If you are ready to embark on an exciting journey with us, please send your resume detailing your experience to Joyce at

***@macomm.com.my .

Be careful - Don’t provide your bank or credit card details when applying for jobs. Don't transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad.

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About the job

Responsibilities include, but are not limited to:

Serves customers in accordance with our Service Level Group specific guidelines.

Advises customers on the whole product range, the stock situation, possibilities of various products, product applications, novelties etc.

Handles the process of all inbound orders, ensures accurate data input and proactively informs customers about delivery dates / changes and takes action on deviations.

Checks customer credit accounts on SAP and aligns with Credit Management on credit limits, and block removal.

Collaborates with other stakeholders on price adjustments as well as customer-specific discounts and payment conditions.

Ensures goods are shipped in accordance with applicable shipping procedures in close cooperation with exporting company and involved parties.

Handles customer complaints and other problems, ensuring they are solved rapidly in a professional manner to satisfy the customer; advises other involved departments.

Ensures the administrative handling of returned goods.

Ensures accurate data input on a daily basis in all systems.

Communicates effectively with the Sales Team and Head of Sales regarding customer needs, expectations, strategies (ADS’s) and follow-up on actions resulting from visits.

Cooperates with the Head of Sales and/or Marketing and Branding team regarding information needed for new products or product applications and coordinates implementation within the department.

Communicates and follows up with PM and HQ on projects, special production requests and negotiation of lead time improvement or prioritization.

Liaises with Design office for creation of new motives.

Selectively contacts customers to prepare and coordinate visits and fairs for the (Key) Account Managers.

About you

Minimum of 2 years’ experience in a similar role

Degree in business administration or similar education

Cantonese and Traditional Chinese

reading, writing, and comprehension skills

to support the language specific market

Fluent in English and Mandarin language (reading, writing and speaking)

Intermediate MS Office knowledge

Intermediate SAP and other relevant tools knowledge (queries creation, reporting)

Basic knowledge of Case Management Tool

Detail orientation

Accuracy

Service mindset and customer orientation

Managing own workload (Time management)

Analytical skills

Business and End to End processes understanding

What we offer

Employee Assistance Program

Volunteering leave

Learning and development programs

Masters of Light Since 1895

Swarovski creates beautiful crystal-based products of impeccable quality and craftsmanship that bring joy and celebrate individuality. Swarovski is an equal opportunity employer. We give our people the guts to celebrate individuality and pride ourselves on creating a workplace where people feel involved, respected, valued, connected, and heard. A place where anyone/everyone belongs. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, physical or mental disability, medical condition, pregnancy, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under the law of the countries we operate in.

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Join to apply for the

Client Service Officer

role at

National Credit Insurance (Brokers) Pty Ltd

Established in 1985, NCI has built a reputation as a leading specialist in trade credit insurance. With steady growth across Australia, New Zealand, and Asia, we’ve become the region’s foremost broker in our field. Our Malaysian division has been thriving for over six years, partnering with businesses across a wide range of industries and sectors.

About this role We have a rare and exciting full time opportunity for a motivated Client Service Officer to join our small team based in Kuala Lumpur. Reporting directly to the Director (of our Malaysian division), the successful candidate will be responsible for servicing and renewing an existing client base and supporting our Asia operation (including Singapore) more broadly.

Trade finance and invoice financing administration, including client onboarding, documentation, and liaison with financiers.

Sales and service support, including preparing client visit materials, renewal documentation, quotes, and underwriter submissions.

Communicating with clients and insurers to gather information, follow up on quotations, and manage policy correspondence.

Maintaining accurate client and policy records across internal systems, ensuring all documentation meets service standards.

Managing a small portfolio of clients, delivering exceptional service and achieving renewal and retention targets.

About you To succeed in this role, you will:

Demonstrate excellent interpersonal skills and the ability to build professional relationships.

Be well presented and professional in your dealings with all stakeholders.

Have good financial acumen and the ability to talk confidently about our services (full training will be provided).

Demonstrate excellent administration skills and be highly organised.

Be results driven and able to self‑motivate, yet work well as part of a small, close‑knit team.

Be fluent in written and spoken English. Malay and Mandarin language skills highly regarded.

Demonstrate experience in a similar role, ideally within a professional, business‑to‑business setting or otherwise, transferable skills.

Have a driver’s licence and your own vehicle. (Mileage provided).

Hold full working rights for Malaysia.

What we offer NCI is a wonderful place to work. Many of our people have progressed internally and have built their careers with NCI over many years. To set you up for success, we provide:

Comprehensive training over several months and then ongoing support.

A competitive salary package with mileage and phone allowance also provided.

An annual brokers conference (held in Australia) where you can network with our key insurance contacts and your colleagues from interstate and overseas.

A flexible and supportive work environment.

Application and questions To apply, please submit your CV & cover letter today.

Seniority level

Entry level

Employment type

Full-time

Job function

Administrative and Customer Service

Industries

Insurance Agencies and Brokerages

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(

Client

Engagement:

Be the go-to person for our clients,

addressing their needs, answering questions, and ensuring their complete

satisfaction with our services. Problem

Solving:

Tackle client concerns with creativity

and efficiency, turning challenges into opportunities for growth and

improvement. Relationship

Building:

Develop strong, long-term relationships with

clients through excellent communication and a personalized approach. Coordination:

Work

closely with our internal teams to ensure seamless service delivery and a

cohesive client experience. Feedback & Improvement:

Gather and relay client feedback to help us continually refine and enhance our services (Apply now at #J-18808-Ljbffr

Press Tab to Move to Skip to Content Link • To manage the Cash Client Service operations in Cash GBS in ensuring consistent delivery of high quality services to customers and meeting objectives set by the Group using available resources allocated while maintaining operational risk to an accepted level. • To manage daily operations to achieve service quality by meeting / exceeding service standards and achieving zero defect for Cash Client services • To discharge operational duties of the Cash Client services as instructed by the Manager of the Unit/ Head of Department and ensure that the established service standards are met • Direct staff responsibilities as per current Organization Chart in Cash Client Services. • Manage teams in building a stronger relationship with our clients and customers. • Manage initiatives to innovate and digitize their processes as well as intensifying collaboration across the network. • To accelerate new generation of leaders. • Manage all initiatives to get more fit and flexible in the way we work. • Focus on proving that we are here for good. Business

• Maintain a close working relationship with the customers to ensure that service issues are promptly escalated and acted upon; • Initiating & implementing service quality initiatives • Uphold the values of the Group and company at all times. Processes

• Ensuring continuous improvement in timeliness to the standards prescribed for the process from time to time. • Releasing deals as per the department operating instruction manual, customers instructions and within the timeliness and accuracy standards specified. • Ensuring compliance with all applicable Rules / Regulations and Company and Group Policies. Identifying exceptions from the norms & initiating corrective and preventive actions. • Comply with Group Money Laundering Prevention Policy and Procedures and Sanctions to the extend applicable and reporting all suspicious Transaction to the Line Manager. • Where applicable, ensure compliance to Group and Country Regulations are managed to the extend agreed with the Countries and ensure all staff adhere to the same. People and Talent

• Lead through example and build the appropriate culture and values. Set appropriate tone and expectations from their team and work in collaboration with risk and control partners. • Ensure provision of ongoing training and development, to larger teams and ensure that direct reports are suitably skilled and qualified with effective supervision in place to mitigate any risk. • Employ, engage and retain high quality people. • Set and monitor jib descriptions and objectives for direct reports and provide feedback and rewards in line with their performance against those responsibilities and objectives. • Promoting an environment where all team members develop a sense of involvement in the conduct of their regular work and contribute ideas with the objective of achieving excellence in service quality. • Responsible for the Audit and Risk Control Standard associated with Cash Services operations. • To ensure approved generic Product Programs and their corresponding Country Product Templates are in place before any product is accepted for implementation by Service Delivery. To refer any instances to Group Operations and CORG via KPIs and monthly risk exception reporting. • To proactively monitor and manage operational risks, system risk and channel risk of the products and to highlight any potential and actual breakdown of controls to Group Operations and CORG via KPIs and risk exception reporting. • Work with UORM to develop, design and implement control measures and monitoring plans for compliance and operational risk management Governance

• Provide oversight across three hubs, ensuring compliance with the highest standards of regulatory and business conduct and compliance practices as defined by internal and external requirements. This incudes compliance with local banking laws and anti-money – laundering regulations and guidelines. • Embed the Group’s values and code of conduct in SSC Cash to ensure that adherence with the highest standard of ethics, and compliance with relevant policies, processes and regulations among employees form part of the culture Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct. • Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. • Lead to achieve the outcomes set out in the Bank’s Conduct Principles: (Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.) • Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. • Serve as a Director of the Board • Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association (or equivalent)

Key Stakeholders Other Responsibilities • Embed Here for good and Group’s brand and values in ; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats). • Achieves Ensure consistent delivery of high-quality services to customers through meeting or exceeding customer expectation guided by the Service Level Agreement, efficiency/accuracy standards and good business processes/ judgment. • Leading the Cash Management Operations to achieve quality service by meeting the prescribed objectives and goals. Assist the Manager in overseeing the daily operations of the Payment team and contribute towards meeting the team’s objectives. • Manage staff individual performance, against set objectives and providing the appropriate support, motivation and guidance to staff to achieve these objectives. Contribute to the development of associates by guiding, coaching, motivating, supporting and assisting selected number of associates. • Primarily process within the TAT agreed with CPC in the SLA and also other functions as requested by the Manager/ Head of Department. • Ensure that the set productivity targets (efficiency, accuracy, etc.), defect management and processing turnaround standards are achieved (within own area of responsibility). • Ensure awareness and full compliance of all laid down rules, regulations, policies, guidelines, procedures, practices and code of conduct imposed by the Company/ Group. • Verify transactions processed by Service Lead, Senior Global Operations Officer and Global Operations Officer and authorize those that fall within own-delegated release authority. Checking of and/or approving customer payment order against Payment system. • Establish and maintain close working relationship with appropriate persons in the Spoke countries, Group offices and within the Company itself to facilitate an open and direct communication of issues, needs, queries, etc. such that these may be responded to in an efficient, prompt and professional manner. • Be guided accordingly and aware of the roles and responsibilities for anti-money laundering prevention and sanctions related checking (i.e. Understanding the policy, reporting procedure and escalation procedure) • Ensure due care and diligence is exercised on day to day operational matters relating to anti-money laundering and Sanctions related checking, by acquiring relevant knowledge and training and provide support to superiors and subordinates. • Conforming and adhering to the Team’s risk profile, by following the guidelines / policies / procedures stipulated for Operation Losses, Escalation Procedures, CMS Policies, and reconciliation of outstanding items, scanning and end-of-day reports. • Ensure that control and security policies / procedures governing all processes in the department are in place, implemented and reviewed (as and when necessary) and to ensure that these policies / procedure not only continue to be relevant and effective in mitigating risk, but also supports the need for high operational efficiency and excellent customer service. • Ensure that all staff of the department continues to be equipped and developed with the necessary knowledge, skills and tools to achieve the required level of competency to facilitate them to perform their roles and responsibilities effectively, efficiently and accurately. • Facilitate the building of a performance-driven organization by setting SMART objectives, constantly reviewing the dept’s and individual performance against these objectives and providing the appropriate support, motivation and guidance to staff to achieve these objectives. • Responsible for succession planning for key positions, managing the attrition of employees and ensuring that a plan is developed and executed for high potential individuals in the department. • Contribute towards the future strategic direction and process innovation of Payment by keeping abreast of changes in customer needs, technology and business environment and taking pro-active steps to embrace and capitalize on these changes. • Any ad-hoc roles changes will require Head of Department or Manager’s approval before assuming new role temporarily or permanently in line with segregation of duties Key Measurables

• Achieves the processing turnaround standards as stipulated in the Service Level Agreement between the dept. and various Spoke countries. • Meeting productivity standards in terms of processing efficiency and accuracy of output. • Support the roll-out of appropriate quality management systems and achieving the quality objectives and standards set. • Coaching the Cash Management Operation team members to achieve the desired level of productivity and competency. To ensure team members adhere closely to their Learning & Development plans, in achieving a fully competent, engaged and results driven team. • Contributing ideas for improvement on processes, procedures, end-to-end processing, etc. to team management. • Manage operational risk appropriately to avoid any operational and/or reputational losses to the Company / Group Skills and Experience

Candidate with experience in client servicing , relationship manager , managing client accounts. Understand client needs and offer suitable solutions. Experience in handling customer queries, grievance , resolve concerns and technical issues, provide information about a business's offerings. Excellent verbal and written communication, experience with MS Office A quick thinker and ability to make independent decisions. Optional skills Mandarin speaking would be added advantage. Client facing experience. Experience and knowledge in banking / finance and cash , payment related products Qualifications

• Education Graduate/postgraduate • Languages Mandarin and English About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we: Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills,global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

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Job Summary

To manage the Cash Client Service operations in Cash GBS in ensuring consistent delivery of high quality services to customers and meeting objectives set by the Group using available resources allocated while maintaining operational risk to an accepted level. To manage daily operations to achieve service quality by meeting / exceeding service standards and achieving zero defect for Cash Client services. To discharge operational duties of the Cash Client services as instructed by the Manager of the Unit/ Head of Department and ensure that the established service standards are met. Direct staff responsibilities as per current Organization Chart in Cash Client Services. Strategy

Manage teams in building a stronger relationship with our clients and customers. Manage initiatives to innovate and digitize their processes as well as intensifying collaboration across the network. To accelerate new generation of leaders. Manage all initiatives to get more fit and flexible in the way we work. Focus on proving that we are here for good. Business

Maintain a close working relationship with the customers to ensure that service issues are promptly escalated and acted upon. Initiating & implementing service quality initiatives. Uphold the values of the Group and company at all times. Processes

Ensuring continuous improvement in timeliness to the standards prescribed for the process from time to time. Releasing deals as per the department operating instruction manual, customers instructions and within the timeliness and accuracy standards specified. Ensuring compliance with all applicable Rules / Regulations and Company and Group Policies. Identifying exceptions from the norms & initiating corrective and preventive actions. Comply with Group Money Laundering Prevention Policy and Procedures and Sanctions to the extent applicable and reporting all suspicious transactions to the Line Manager. Where applicable, ensure compliance to Group and Country Regulations are managed to the extent agreed with the Countries and ensure all staff adhere to the same. People and Talent

Lead through example and build the appropriate culture and values. Set appropriate tone and expectations from their team and work in collaboration with risk and control partners. Ensure provision of ongoing training and development, to larger teams and ensure that direct reports are suitably skilled and qualified with effective supervision in place to mitigate any risk. Employ, engage and retain high quality people. Set and monitor job descriptions and objectives for direct reports and provide feedback and rewards in line with their performance against those responsibilities and objectives. Promoting an environment where all team members develop a sense of involvement in the conduct of their regular work and contribute ideas with the objective of achieving excellence in service quality. Risk Management

Responsible for the Audit and Risk Control Standard associated with Cash Services operations. To ensure approved generic Product Programs and their corresponding Country Product Templates are in place before any product is accepted for implementation by Service Delivery. To refer any instances to Group Operations and CORG via KPIs and monthly risk exception reporting. To proactively monitor and manage operational risks, system risk and channel risk of the products and to highlight any potential and actual breakdown of controls to Group Operations and CORG via KPIs and risk exception reporting. Work with UORM to develop, design and implement control measures and monitoring plans for compliance and operational risk management. Governance

Provide oversight across three hubs, ensuring compliance with the highest standards of regulatory and business conduct and compliance practices as defined by internal and external requirements. This includes compliance with local banking laws and anti-money laundering regulations and guidelines. Embed the Group’s values and code of conduct in SSC Cash to ensure adherence with the highest standard of ethics, and compliance with relevant policies, processes and regulations among employees form part of the culture. Regulatory & Business Conduct

Display exemplary conduct and live by the Group’s Values and Code of Conduct. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Lead to achieve the outcomes set out in the Bank’s Conduct Principles: (Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.) Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. Serve as a Director of the Board Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association (or equivalent). Key Stakeholders

Country TB Sales Country Client Management Other Responsibilities

Embed Here for good and Group’s brand and values in; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats). Achesieve consistent delivery of high-quality services to customers through meeting or exceeding customer expectation guided by the Service Level Agreement, efficiency/accuracy standards and good business processes/ judgment. Leading the Cash Management Operations to achieve quality service by meeting the prescribed objectives and goals. Assist the Manager in overseeing the daily operations of the Payment team and contribute towards meeting the team’s objectives. Manage staff individual performance, against set objectives and providing the appropriate support, motivation and guidance to staff to achieve these objectives. Contribute to the development of associates by guiding, coaching, motivating, supporting and assisting selected number of associates. Primarily process within the TAT agreed with CPC in the SLA and also other functions as requested by the Manager/ Head of Department. Ensure that the set productivity targets (efficiency, accuracy, etc.), defect management and processing turnaround standards are achieved (within own area of responsibility). Ensure awareness and full compliance of all laid down rules, regulations, policies, guidelines, procedures, practices and code of conduct imposed by the Company/ Group. Verify transactions processed by Service Lead, Senior Global Operations Officer and Global Operations Officer and authorize those that fall within own-delegated release authority. Checking of and/or approving customer payment order against Payment system. Establish and maintain close working relationship with appropriate persons in the Spoke countries, Group offices and within the Company itself to facilitate an open and direct communication of issues, needs, queries, etc. such that these may be responded to in an efficient, prompt and professional manner. Be guided accordingly and aware of the roles and responsibilities for anti-money laundering prevention and sanctions related checking (i.e. Understanding the policy, reporting procedure and escalation procedure). Ensure due care and diligence is exercised on day to day operational matters relating to anti-money laundering and Sanctions related checking, by acquiring relevant knowledge and training and provide support to superiors and subordinates. Conforming and adhering to the Team’s risk profile, by following the guidelines / policies / procedures stipulated for Operation Losses, Escalation Procedures, CMS Policies, and reconciliation of outstanding items, scanning and end-of-day reports. Ensure that control and security policies / procedures governing all processes in the department are in place, implemented and reviewed (as and when necessary) and to ensure that these policies / procedure not only continue to be relevant and effective in mitigating risk, but also supports the need for high operational efficiency and excellent customer service. Ensure that all staff of the department continues to be equipped and developed with the necessary knowledge, skills and tools to achieve the required level of competency to facilitate them to perform their roles and responsibilities effectively, efficiently and accurately. Facilitate the building of a performance-driven organization by setting SMART objectives, constantly reviewing the dept’s and individual performance against these objectives and providing the appropriate support, motivation and guidance to staff to achieve these objectives. Responsible for succession planning for key positions, managing the attrition of employees and ensuring that a plan is developed and executed for high potential individuals in the department. Contribute towards the future strategic direction and process innovation of Payment by keeping abreast of changes in customer needs, technology and business environment and taking pro-active steps to embrace and capitalize on these changes. Any ad-hoc roles changes will require Head of Department or Manager’s approval before assuming new role temporarily or permanently in line with segregation of duties Key Measurables

Achieves the processing turnaround standards as stipulated in the Service Level Agreement between the dept. and various Spoke countries. Meeting productivity standards in terms of processing efficiency and accuracy of output. Support the roll-out of appropriate quality management systems and achieving the quality objectives and standards set. Coaching the Cash Management Operation team members to achieve the desired level of productivity and competency. To ensure team members adhere closely to their Learning & Development plans, in achieving a fully competent, engaged and results driven team. Contributing ideas for improvement on processes, procedures, end-to-end processing, etc. to team management. Manage operational risk appropriately to avoid any operational and/or reputational losses to the Company / Group Skills and Experience

Candidate with experience in client servicing , relationship manager , managing client accounts. Understand client needs and offer suitable solutions. Experience in handling customer queries, grievance , resolve concerns and technical issues, provide information about a business's offerings. Excellent verbal and written communication, experience with MS Office A quick thinker and ability to make independent decisions. Optional skills Mandarin speaking would be added advantage. Client facing experience. Experience and knowledge in banking / finance and cash , payment related products Qualifications

•

Education

Graduate/postgraduate •

Languages

Mandarin and English About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we: Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills,global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

#J-18808-Ljbffr

Overview

To manage the Cash Client Service operations in Cash GBS in ensuring consistent delivery of high quality services to customers and meeting objectives set by the Group using available resources allocated while maintaining operational risk to an accepted level. To manage daily operations to achieve service quality by meeting / exceeding service standards and achieving zero defect for Cash Client services. To discharge operational duties of the Cash Client services as instructed by the Manager of the Unit/ Head of Department and ensure that the established service standards are met. Direct staff responsibilities as per current Organization Chart in Cash Client Services. Responsibilities

Manage Cash Client Service operations to deliver high quality services to customers and meet Group objectives within allocated resources while maintaining operational risk at an accepted level. Manage daily operations to achieve service quality by meeting or exceeding service standards and achieving zero defect for Cash Client services. Discharge operational duties of Cash Client services as instructed by the Manager of the Unit/Head of Department and ensure established service standards are met. Direct staff responsibilities as per the current Organization Chart in Cash Client Services. Build and maintain strong relationships with clients and customers. Lead initiatives to innovate and digitize processes and enhance collaboration across the network. Accelerate the development of new leaders and promote a flexible, fit-for-purpose way of working. Demonstrate commitment to the Group’s values and long-term presence in the market. Strategy, Business, and Processes

Maintain close working relationships with customers to ensure timely escalation and resolution of service issues. Initiate and implement service quality initiatives; uphold the Group and company values at all times. Ensure continuous improvement in timeliness and adherence to process standards; release deals per departmental instructions, customer instructions, and specified standards. Ensure compliance with applicable Rules/Regulations and Company/Group Policies; identify exceptions and initiate corrective actions. Comply with Group Money Laundering Prevention Policy and Sanctions, reporting suspicious transactions to the Line Manager; ensure staff adhere to applicable country regulations where relevant. People and Talent

Lead by example, set expectations, and collaborate with risk and control partners. Provide ongoing training and development; ensure direct reports are skilled and supervised to mitigate risk. Hire, engage, and retain high-quality people; set and monitor job descriptions and objectives; provide feedback and recognition based on performance. Foster an environment where team members contribute ideas to achieve service quality excellence. Risk Management and Governance

Responsible for Audit and Risk Control standards for Cash Services operations. Ensure Product Programs and Country Product Templates are in place before implementation; monitor risk via KPIs and risk exception reporting. Proactively monitor and manage operational, system, and channel risks; escalate issues to Group Operations and CORG as needed. Develop and implement control measures and monitoring plans for compliance and risk management. Regulatory & Conduct

Display exemplary conduct and adhere to Group Values and Code of Conduct. Ensure compliance with laws, regulations, and Group Code of Conduct; uphold Conduct Principles for clients, markets, and compliance with financial crime standards. Identify, escalate, mitigate, and resolve risk, conduct, and compliance matters; may have board-level responsibilities where applicable. Key Measurables

Achieve processing turnaround standards and productivity targets; maintain quality management systems and coach team members toward competency. Contribute ideas for process improvements; manage operational risk to avoid losses. Skills and Experience

Experience in client servicing, relationship management, and managing client accounts. Understand client needs and provide suitable solutions; handle customer queries and issues; strong verbal and written communication; proficient in MS Office. Ability to think quickly and make independent decisions. Qualifications

Graduate or postgraduate education; languages: Mandarin and English. About Standard Chartered

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Overview

To manage the Cash Client Service operations in Cash GBS in ensuring consistent delivery of high quality services to customers and meeting objectives set by the Group using available resources allocated while maintaining operational risk to an accepted level. To manage daily operations to achieve service quality by meeting / exceeding service standards and achieving zero defect for Cash Client services. To discharge operational duties of the Cash Client services as instructed by the Manager of the Unit/ Head of Department and ensure that the established service standards are met. Direct staff responsibilities as per current Organization Chart in Cash Client Services. Responsibilities

Manage Cash Client Service operations to ensure consistent delivery of high quality services and meet Group objectives within allocated resources, while maintaining operational risk to an accepted level. Manage daily operations to achieve service quality by meeting or exceeding service standards and achieving zero defect for Cash Client services. Discharge operational duties of Cash Client services as instructed by the Manager of the Unit/Head of Department and ensure established service standards are met. Direct staff responsibilities as per the current Organization Chart in Cash Client Services. Build stronger relationships with clients and customers through team management. Lead initiatives to innovate and digitize processes and intensify collaboration across the network. Accelerate development of new leaders and promote a more fit and flexible way of working. Demonstrate commitment to sustainable operations and long-term value for the organization. Strategy, Business, and Processes

Manage teams to strengthen client relationships and drive service quality initiatives. Innovate and digitize processes; collaborate across the network. Focus on leadership development and adaptable, efficient working practices. Maintain compliance with process standards and continuously improve timeliness and accuracy. Release deals in line with operating instructions and timeliness/accuracy standards. Ensure compliance with applicable rules, regulations, policies, and risk controls; identify exceptions and initiate corrective actions. People and Talent / Risk Management / Governance

Lead by example, set culture and values, and collaborate with risk and control partners. Provide ongoing training and development; ensure staff are skilled and supervised to mitigate risk. Hire, engage, and retain high-quality people; define and review job descriptions and performance objectives. Embed group values and code of conduct in SSC Cash; maintain ethics and compliance with policies. Responsible for audit and risk control standards for Cash Services operations; monitor and manage operational, system, and channel risks; implement control measures with Group Operations and CORG as needed. Regulatory, Conduct, and Governance

Display exemplary conduct; uphold Group Values and Code of Conduct. Ensure compliance with laws, regulations, and the Group Code of Conduct; align with conduct principles including fair outcomes for clients and risk management. Escalate and resolve risk, conduct, and compliance matters; may serve as Director of the Board per governance structure. Key Stakeholders

Country TB Sales Country Client Management Other Responsibilities

Embed brand and values; perform other responsibilities as required. Ensure delivery of high-quality services guided by SLAs and customer expectations. Oversee daily operations of the Payment team; contribute to achieving team objectives. Manage staff performance; support development and coaching of associates. Adhere to SLA targets, productivity, defect management, and processing turnaround standards. Ensure staff compliance with rules, policies, and code of conduct. Maintain relationships with stakeholders in Spoke countries and Group offices; communicate issues promptly. Verify transactions within delegated authority; ensure AML and sanctions controls are followed. Ensure awareness and compliance with risk controls and CMS policies; support continuous improvement. Prepare succession plans and develop high-potential staff; contribute to strategic direction and process innovation. Key Measurables

Processing turnaround and productivity targets as per the SLA. Quality management standards and staff competency development. Contribution to process improvements and risk management; minimize operational and reputational losses. Skills and Experience

Experience in client servicing, relationship management, and managing client accounts. Ability to understand client needs and offer suitable solutions; proficient in handling customer queries and issues. Excellent verbal and written communication; MS Office proficiency. Quick thinker with independent decision-making ability. Qualifications

Graduate or postgraduate education. Languages: Mandarin and English. Optional skills

Mandarin speaking is an added advantage. Client-facing experience; knowledge in banking/finance and cash/payment products. Note

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