402 Apprenticeships & Trainee jobs in Malaysia

Manager, Governance & Training (Risk Management)

Responsible for the management and implementation of ORM Framework and its related guidelines, ORM Training, CAFIB and ICAAP, RAS for Governance & Training (G&T) team, and partly in charge on the Shariah matters.

To develop, update and improve Group’s ORM framework, policies and guidelines. Design, develop, operationalise and enhance ORM processes and tools for Groupwide implementation especially those related to ORM Policy, ORM Guideline and Risk Loss Event Management and Reporting (RLEMR).

To perform training needs assessments, designing and delivering curriculum and learning materials as well as for managing all phases of training interventions.

Responsible for OR reporting (Governance and Training related) and keep Risk Management Committees/Board abreast highlighted and escalated on operational risk related matters/issues. Ensure regular and timely reporting on the outcome of operational risk management activities undertaken.

To assist/ facilitate the implementation of ORM processes and tools. To assist in the continuous monitoring and reporting to senior management/ risk management committees on the ORM tools implementation status and progress of various areas of the Bank and its subsidiaries

Duties and Responsibilities

To strengthen the Group’s ORM Framework and capabilities to be in accordance with best / market practices as stipulated in the following (but not limited to);

• Sound Practices for the Management and Supervision of Operational Risk (OR) issued by Bank of International Settlement (BIS) known as Basel II Accord;
• Risk Weighted Capital Adequacy Framework issued by BNM;
• All other relevant policies/ guidelines.

To ensure the development and implementation of Group ORM Policy and its related guidelines/ manuals/ user guide as well as to facilitate/assist BU/SU in implementing the guidelines.

To ensure timely & accurate submission of data to CAFIB/ICAAP unit within RMD for the purpose of Capital Allocation and Stress Testing exercise.

To monitor and track the status of ORM-related Risk Appetite Statements (Financial & Non-Financial) and to support CAFIB team in assessing the adequacy of RAS for Operational Risk and observe the regulatory requirements with regard to capital allocation for OR.

To plan and manage day-to-day operations of ORM Governance & Training team.

To learn and master the techniques, methodologies and processes of all the ORM tools, especially relating them to ORM polices and industry best practices.

To do research and review industry best practices regarding ORM, and by applying the information derived and reviewing existing policies, strategies and procedures, ensure continuous improvement of the Bank’s ORM approach, including recommending to management regarding improvement opportunities.

To ensure the Bank and its subsidiaries (BIMB Invest & BIMB Securities) comply with internal/ regulatory requirements with respect to ORM practices by facilitating, assisting and playing a consultative role to Business Unit/ Support Unit in the implementation of ORM processes and tools in line with the Group’s ORM Policy and Guidelines.

To promote risk-aware culture Group-wide and inculcate a culture that “Managing Risk is everyone’s Business” i.e. to plan a structured and organise ORM training programmes for ERU/BRO/SRO/RC/ all staff and assess their effectiveness for further improvements.

To facilitate/ conduct presentations and workshop sessions on ORM related training (covering Shariah and Business Continuity as well) to the Bank’s and its subsidiaries’ appointed business and functional lines Risk Controllers/ Coordinators.

To ensure significant operational risks are adequately and effectively controlled and monitored via ORM’s tools so that the OR exposure is reduced to acceptable levels by way of implementing the established internal controls, introducing new mitigation controls and/or take actions to correct deficiencies in the processes, procedures and systems.

To ensure the integrity of ORM reporting to management i.e. ORCC, MRCC, BRC, BOD etc.

To work towards full compliant to relevant Shariah laws and principles in line with the Bank’s Risk Appetite.

To work together with Shariah Risk Management (SRM) Team and Business Continuity Management (BCM) Team on the Shariah risk and business disruption risk, respectively to be in-line with ORM approaches.

Representatives for NFR for events conducted by BU/SU such as draw events etc.

Ensure adherence and compliance to all internal policies/guidelines and external regulatory requirements.

Any other duties/ assignment as and when directed/ assigned by the superior as per business requirement from time to time.

Specific Skills/ Knowledge and Certification Required

Good writing, presentation & analytical skills.

Great team player who is committed to deliver quality work on time.

Strong people skill with ability to influence others.

Excellent communication and interpersonal skills with good business acumen.

Deep appreciation of process risk & control, critical & analytical.

Ability to multi-task, highly numerate with great attention to details.

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Overview

Technical Training Instructor (Production Trainer) responsible for training and certifying new hires and operators, cross-training, and providing add-on training when requested by Production Operation.

• Train and certify new hire operators; perform cross-training and add-on training as requested by Production Operation.
• Recertify operators due for recertification; attend yearly recertification sessions conducted by Engineers and achieve at least 90% in all certified processes.
• Prepare training materials or visual aids when required.
• Provide Inspection Capability Study assessments for VM operators due for recertification.
• Provide Work Instruction training for Operators when required.
• Prepare training documents such as Employee Training Records and update operator training status into the Learning Management System.
• Perform other duties assigned by supervisor.
• Have Manufacturing Background.

• Education: Diploma in any relevant courses.
• Language: English, Malay, or Mandarin. Proficiency in Mandarin is preferred to communicate with Mandarin-speaking clients.
• Experience: 1 to 2 years of technical trainer experience preferred.

Qualifications

Requirements:

• Bachelor's degree
• Proven experience in training and development, with at least 5 years in the contact center industry and a minimum of 2 years of experience as Training Manager.
• Strong understanding of contact center processes, client relationship management, and industry-specific challenges.
• Exceptional presentation and communication skills, both written and verbal.
• Proficiency in instructional design, curriculum development, and e-learning tools.
• Ability to analyze data and draw insights to tailor training programs for optimal results.
• Leadership qualities, with the ability to motivate and inspire teams to achieve excellence.
• Tech-savvy, with familiarity in using learning management systems and multimedia tools.
• Flexibility to adapt to evolving business needs and a fast-paced contact center environment.

Responsibilities:

As a Training Manager, you will be at the forefront of fostering professional growth and enhancing operational efficiency. Your key responsibilities will include:

• Training Strategy: Develop and implement comprehensive training strategies aligned with organizational goals, focusing on improving employee skills, product knowledge, customer service, and process optimization.
• Curriculum Design: Create engaging and relevant training programs that encompass onboarding, soft skills development, technical expertise, and ongoing upskilling.
• Training Delivery: Conduct impactful training sessions through various mediums, including workshops, webinars, e-learning platforms, and one-on-one coaching.
• Performance Analysis: Assess training needs, track individual and team performance metrics, and adapt training methods to address skill gaps and enhance effectiveness.
• Content Development: Collaborate with subject matter experts to design and update training materials, ensuring they remain current and aligned with industry best practices.
• Leadership Development: Foster leadership skills within team members, preparing them for future growth and leadership roles.
• Stakeholder Engagement: Collaborate with operations, HR, and client representatives to align training initiatives with business objectives and client requirements.
• Feedback and Improvement: Collect feedback from trainees and stakeholders to continually refine training programs and enhance their impact.

Qualifications

Requirements:

• Bachelor's degree
• Proven experience in training and development, with at least 5 years in the contact center industry and a minimum of 2 years of experience as Training Manager.
• Strong understanding of contact center processes, client relationship management, and industry-specific challenges.
• Exceptional presentation and communication skills, both written and verbal.
• Proficiency in instructional design, curriculum development, and e-learning tools.
• Ability to analyze data and draw insights to tailor training programs for optimal results.
• Leadership qualities, with the ability to motivate and inspire teams to achieve excellence.
• Tech-savvy, with familiarity in using learning management systems and multimedia tools.
• Flexibility to adapt to evolving business needs and a fast-paced contact center environment.

Responsibilities:

As a Training Manager, you will be at the forefront of fostering professional growth and enhancing operational efficiency. Your key responsibilities will include:

• Training Strategy: Develop and implement comprehensive training strategies aligned with organizational goals, focusing on improving employee skills, product knowledge, customer service, and process optimization.
• Curriculum Design: Create engaging and relevant training programs that encompass onboarding, soft skills development, technical expertise, and ongoing upskilling.
• Training Delivery: Conduct impactful training sessions through various mediums, including workshops, webinars, e-learning platforms, and one-on-one coaching.
• Performance Analysis: Assess training needs, track individual and team performance metrics, and adapt training methods to address skill gaps and enhance effectiveness.
• Content Development: Collaborate with subject matter experts to design and update training materials, ensuring they remain current and aligned with industry best practices.
• Leadership Development: Foster leadership skills within team members, preparing them for future growth and leadership roles.
• Stakeholder Engagement: Collaborate with operations, HR, and client representatives to align training initiatives with business objectives and client requirements.
• Feedback and Improvement: Collect feedback from trainees and stakeholders to continually refine training programs and enhance their impact.

Responsibilities: To assess outlet with policy and standard operating procedures (SOP); to coach on retail person to support skill development; to capable to interact and communicate clearly; to analyze and rectify challenges on retail operation consistency; and prepare report on assessment result.

• Bachelor's Degree in Business Studies/Human Resource/Management or a related field.
• Minimum 2 years working experience in retail operations, training, or coaching roles. Salary RM3K and above depending on the qualification and experience.
• Possess Train The Trainer (TTT) certification.
• Willing to travel & driving required for the role.
• Strong interpersonal and communication skills.
• Good command of English, Mandarin and Bahasa Malaysia.

ARTS Technician and Training Coordinator Responsibilities

1. Be responsible for the storage and maintenance of Design and Technology equipment.
2. Be responsible for the hire/purchase of equipment when needed.
3. Advising on, and working within, set budgets.
4. Prepare materials, equipment and machines as required by the subject teachers prior to lessons.
5. Ensure hand tools are kept in optimum condition and stored correctly.
6. Regularly maintain the equipment and tools in the workshop and classroom areas.
7. Empty and clean the dust extraction filters as required by the manufacturer.
8. Keep all classrooms and workshops organised and free from hazards.
9. To assist ARTS staff in developing appropriate resources for teaching and learning.
10. Organise materials, equipment, machines and tools in the Department.
11. Stock-taking and ordering of materials, tools and equipment.
12. Organise and catalogue books in the Department.
13. Ensure that all Health & Safety requirements are met.
14. To ensure student safety by maintaining records and checking PPE.
15. Undertake and arrange maintenance of 3D Printers and Laser cutters. 17. Support and manage efficient production of items on the 3D Printers.

1. To assist teaching staff in promoting and raising the profile of D&T within and outside School.
2. To support the development and delivery of Computer Aided Design & Manufacture in DT.
3. To support the delivery of the agreed curriculum through preparation and planning.
4. To participate in the creation, development and evaluation of resources to effectively implement the curriculum.
5. To provide opportunities for students to practise their skills.
6. To participate in professional development and the process of professional development review.
7. To support and develop an ethos of innovation and collaboration with colleagues across the faculty.
8. To support covering absent colleagues as required.
9. Contribution to school marketing activities such as open days.
10. Deliver staff training for newly appointed staff (How to operate all machines in DT and check H+S knowledge).
11. Undertake and be Registered as the Emergency First Aid responder for the department.
12. Act as a Teaching Assistant during practical lessons per allocated TT as well as undertake supervision of KS4 students and specialist work with KS5.
13. Work with small groups of students under the guidance of teaching staff.
14. Providing technical support in varying areas to GCSE and A level practical examinations.
15. Assist the Faculty consisting of DT, ART, DRAMA & MUSIC.

1. To attend school events as required - contribution to wider school life.
2. To support school trips and activities.
3. To contribute to team/whole school discussions and development activities.
4. To contribute to the school’s enrichment programmes on Friday afternoons, and after school ECAs.
5. To support the school Football Team Training (ECA) and attend matches if required.
6. Undertake and support the fabrication of items for POWIIS & POWIIS primary school when required and agreed.

N.B. At the Prince of Wales Island International Schools, we are committed to providing a safe environment for all children. To keep every child safe, a proactive safeguarding culture is encouraged, and all members of our community are expected to share this commitment.

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Overview

Recruitment and Training Specialist responsible for developing recruitment plans for collaborators, posting job openings, screening resumes, organizing candidate interviews, and collaborating with departments to ensure candidate quality meets requirements. This role also leads training program development for new collaborators and skill development for current employees, and manages documentation and development of HR materials.

• Develop recruitment plans for collaborator (Tasker) according to the company’s needs.
• Post job openings, screen resumes, and organize candidate interviews.
• Collaborate with departments to understand recruitment needs and ensure candidate quality meets requirements.
• Develop training programs for new collaborators and skill development programs for current employees.
• Monitor and evaluate training effectiveness, improving content and methods to enhance collaborator quality.
• Develop and update recruitment and training materials, as well as related work procedures.
• Ensure that documents are accurately and effectively communicated to employees and relevant parties.
• Update and maintain candidate profiles, training histories, and necessary HR information on the system.
• Track employee progress and performance after completing training.

• Strong communication and interview skills;
• Excellent organizational, time management, and teamwork skills;
• Ability to create documentation and deliver presentations;
• Proficiency in Microsoft Office and recruitment and training software;
• Flexible thinking and problem-solving abilities;
• Personal Attributes: Detail-oriented, meticulous, highly responsible, and eager to learn.

• Entry level

• Full-time

• Human Resources
• Industries: Software Development

Overview

The Instructor, Video Security and Access Control will be responsible for delivering high-quality technical training on Motorola Solutions' comprehensive suite of video security and access control products and solutions. This role involves educating customers, partners, and internal teams on the installation, configuration, operation, and maintenance of these systems. The instructor will utilize their technical expertise and strong presentation skills to ensure effective knowledge transfer and drive adoption of Motorola's cutting-edge security technologies.

• Deliver Engaging Training Sessions: Conduct instructor-led training courses (both in-person and potentially virtual) on Motorola's video security (e.g., Avigilon, Pelco, Ava) and access control (e.g: Avigilon Alta, Avigilon Unity Access, Openpath) product lines.
• Technical Instruction: Provide in-depth technical training on system architecture, hardware installation, software configuration, network integration, video analytics, access control principles, and best practices.
• Develop and Maintain Training Materials: Create, review, and update training content, including presentations, hands-on lab exercises, training guides, and online modules, ensuring accuracy and relevance.
• Hands-on Labs: Set up and manage lab environments, ensuring all necessary hardware, software, and equipment are functional for practical exercises.
• Assess Learning and Provide Feedback: Evaluate participants' understanding through practical assessments, quizzes, and discussions, providing constructive feedback to reinforce learning.
• Maintain Technical Expertise: Continuously update technical knowledge on Motorola's evolving video security and access control technologies, including new features, updates, and integrations.
• Address Technical Queries: Serve as a technical resource for training participants, addressing questions and providing clarification on complex topics.
• Collaborate with Internal Teams: Work closely with product management, sales, and technical support teams to align training content with product roadmaps and customer needs.
• Travel: Travel to customer sites or other Motorola locations within the APAC region or potentially internationally may be required to deliver on-site training.
• Contribute to Training Strategy: Provide input and suggestions for improving training programs and methodologies.

• Proven technical expertise in video security systems (e.g., IP cameras, video management systems, analytics) and access control systems (e.g., controllers, readers, credentials).
• Previous experience in delivering technical training, instruction, or presentations, preferably within the security industry.
• Excellent presentation, communication, and interpersonal skills with the ability to explain complex technical concepts to diverse audiences.
• Strong problem-solving and troubleshooting abilities related to video security and access control systems.
• Ability to work independently and as part of a collaborative team.
• Strong organizational and time-management skills.
• Relevant technical certifications in video surveillance, access control, or related IT fields are desirable.

Overview

The Operational Training Executive is responsible for planning, delivering, and monitoring training programs for drivers and operational staff to ensure compliance with company standards, regulatory requirements, and operational excellence.

1. Training and Facilitation

Design, develop, and deliver training programs, including workshops, classroom sessions, talks, and one-on-one coaching.

Conduct induction training for newly hired drivers and refresher training for existing staff.

Brief drivers on system updates (e.g., ProAct), process flow changes, customer requirements, and SOP, policies revisions.

Prepare Training Needs Analysis (TNA) before developing content or materials.

2. Program Development

Develop structured training frameworks and integrate them into operational SOPs and process flows.

Manage the complete training cycle: needs analysis, content creation, delivery, evaluation, and follow-up.

Collaborate with Operations, HR, Compliance teams to ensure training aligns with ISO standards, Safety and Health requirements, and customer-specific demands.

Support change management initiatives to embed compliance and service excellence in daily operations.

3. Performance & Mentoring

Monitor driver and operational staff performance using KPIs (e.g., accident rates, delivery timeliness, fuel efficiency, customer complaints).

Conduct assessments and operational observations to evaluate real-time compliance with SOPs and process flows.

Provide coaching and mentoring to build professionalism, customer service, and discipline.

Identify performance gaps and implement targeted training or corrective action plans.

4. Safety and Health & Compliance Integration

Ensure staff understand and comply with road transport regulations (JPJ, DOSH, APAD/SPAD), ISO requirements, customer specifications, and company SOPs.

Promote sustainable driving practices (fuel efficiency, idling management).

Support accident/incident investigations and recommend corrective and preventive training measures.

5. Administration & Reporting

Maintain accurate training records, certification logs, competency matrices, and audit documentation.

Prepare monthly reports on training activities, outcomes, gaps, and recommendations.

Ensure full compliance and readiness for internal and external audits (ISO, customer audits, or authority inspections).

Track training costs, optimize resources, and ensure cost-effective program delivery.

Evaluate training effectiveness through assessments, feedback, KPIs, and operational outcomes.

Continuously refine training programs to align with evolving customer requirements, process flows, SOP updates, and regulatory changes.

Benchmark against industry best practices and adopt innovative training methods to enhance operational standards.

Foster a culture of accountability, learning, and service excellence within the driver and operational workforce.

Must possess at least a Diploma in Training & Development, Occupational Safety and Health (OSHA), Human Resource Management, or related field .

Minimum 2–3 years of working experience in training coordination, safety, or related functions (experience in logistics/manufacturing industry is an added advantage).

Knowledge of Occupational Safety and Health regulations, training methodologies, and adult learning principles .

Strong communication and presentation skills in both Bahasa Malaysia and English (written & verbal).

Proficient in MS Office applications (Word, PowerPoint, Excel) and comfortable with preparing training materials, reports, and flowcharts.

Good organizational skills with the ability to plan, coordinate, and execute training programs effectively.

Ability to work independently as well as collaboratively in a team.

Possession of Train the Trainer (TTT) certification or equivalent is an added advantage.

Able to handle or managing the trailer drivers.

Contractual employment for the 1st year and subjected to permanent conversion/renewable contract based on the performance for the subsequent years.