190 Healthcare jobs in Malaysia

Commercial Finance Manager - Home Care and Foods Kuala Lumpur, Malaisie

Kuala Lumpur, Kuala Lumpur Unilever France

Posted 8 days ago

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Job Description

JOB TITLE: COMMERCIAL FINANCE MANAGER - HOME CARE AND FOODS

FUNCTION: FINANCE

Unilever is currently hiring for a Commercial Finance Category Business Partner (Homecare & Foods) based in Malaysia

Unilever is the place where you can bring your purpose to life with the work that you do – creating a better business and a better world. We are looking for talents that would like to join this exciting journey with us.

Our Finance team is embarking on an exciting journey as you will have a preview of Unilever life before you graduate. You will have an opportunity to work on a real challenging project, an experience best-in-class training and development opportunity.

Finance at Unilever is about so much more than numbers. You'll be part of a team that's continuously trying to bring products to consumers that meet their needs at a price they can afford. Our operating structure is designed to be an influential force at the heart of the business by offering world-class expertise in areas where we can add real value.

Throughout your time with Unilever, you will gain much challenging yet rewarding industrial experience in a dynamic multinational corporation. What’s great, you will learn from a highly energetic team; your peers, your line managers and senior leaders will help you develop your skills and competencies.

If you’re interested in building your career in Finance and contributing to how our company approaches these areas, we’d like to meet you.

WHAT CAN YOU EXPECT FROM THE ROLE?

  • Lead, challenge and drive category P&L performance (profitable & sustainable growth) together with the Category Head, Brand Building and Customer Strategy teams.

  • Lead financial literacy and decision making via cross-functional discussions at working & leadership forums (monthly ARM, DPM, S&OP and ad-hoc Board where relevant).

  • Deliver P&L KPIs (Underlying Sales Growth, Gross Margin expansion and others as necessary).

  • Evaluate business cases and proposals to progress towards financial goals, considering the consumer, channel and other trade-offs.

  • Bridge and partner Finance function (FET, CDF, SCF, Controllers, Tax) with non-Finance (Sales, Marketing etc.) to uphold aligned financial strategies, reporting and other requirements deemed necessary to the smooth operation of the category.

DOES THIS SOUND LIKE YOU?

  • We are looking for someone with agility as a talent catalyst. You must have a strong sense of purpose and be passionate about leading from within to bring out the best in others!

  • You have experience managing Commercial Finance partnering and decision support
    (Experience in Homecare, Foods or related categories will be a plus)

  • You are proactive and take ownership in driving P&L performance.

  • You work well in a team with cross-functional stakeholders.

  • You have a bachelor’s degree in Finance, Accountancy, Economics or equivalent.

  • You are meticulous, detailed oriented and have analytical skills.

  • You have proven project management skills, are independent and can learn fast.

We are committed to giving priority to local Malaysian candidates during our hiring process. Applications from foreign candidates will be considered if suitable local talent is not available.

WHY UNILEVER?

Unilever is the place where you can bring your purpose to life with the work that you do – creating a better business and a better world. You will work on brands that are loved and improve the lives of our consumers and the communities around us. You will lead innovations, big and small, that will make our business win and grow. You will learn from brilliant business leaders and colleagues who provide mentorship and inspiration so that you can become a better you.

Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bring ing their ‘Whole Self’ to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.

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Business Consulting (Healthcare), Manager/Senior Manager

Kuala Lumpur, Kuala Lumpur Ernst & Young Advisory Services Sdn Bhd

Posted 13 days ago

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Other locations: Primary Location Only

Date: 3 Jul 2025

Requisition ID: 1568272

In an ever-more volatile and unpredictable world, making the right strategic decisions is key to successful and sustained business performance. As a strategic direction advisor, you will use your analytical ability to translate the corporate strategy of leading organisations into meaningful change. Working in high-performing teams, you will help clients develop growth strategies, improve strategic decision-making and planning, define more effective operating models and develop strategic profit improvement initiatives.

You will have the opportunity to grow, too. Our structured learning and development program means you will progress personally and professionally. And working as part of a global network, you will gain unrivalled experiences across a diverse range of clients, sectors and geographies. So whenever you join, however long you stay, the exceptional EY experience lasts a lifetime.

The opportunity

We currently are seeking a highly motivated Manager/Senior Manager to lead client engagement teams, work with a wide variety of clients in the healthcare sectorto deliver professional services on strategic and global priority accounts. This role will focus on Healthcare / Life Sciences as the main sector including hospitals, pharmaceuticals, biotechnology, medical device and medical technology companies.

You will provide advices with your expertise to help companies improve their performance, assisting with implementation and execution of strategic initiatives. You will collaborate with other consulting competencies to deliver end to end solutions to clients including large-scale transformation projects. This role requires a 50:50 split between technical sector knowledge and business acumen.

Your key responsibilities

  • Proactively develops broad and in-depth knowledge of related consulting methodologies and health market through on-the-job experience and training opportunities.
  • Develop practice and market specific subject matter expertise
  • Growth Strategy - assisting the client with developing a long-range, multi-year view of growth options and strategic recommendations
  • Strategic Planning -designing a sustainable process and tools for a client to run effective strategic, long-range, and initiative investment planning processes
  • Value driver-based decision support -assisting the client to identify drivers of enterprise value, and translate those drivers into planning, reporting and decision support frameworks to support strategic and operational decision-making
  • Develop and drive account-planning, as well assales and delivery ofservice offerings
  • Manage and control commercial aspects of the project delivery, including forecasting, budgeting and resource allocation

Skills and attributes for success

  • Strong analytical and problem-solving skills
  • Dedicated, innovative, resourceful, analytical and able to work under pressure
  • Foundational skills in quantitative and financial analysis
  • Foster an efficient, innovative and team-oriented work environment with strong drive to excel professionally

To qualify for the role, you must have

  • A bachelor’s or master’s degree in healthcare administration or related field with a minimum of 5-years to 8-years of working experience, preferably at least 3-years in a business consulting role with a leading management consultancy organization. Experience in healthcare industry will be highly advantageous.
  • Preferably experience in providing consulting services in strategy formulation and planning, organization design, and operation and business process improvement
  • Professional presence with the ability to engage management level clients as well as internal leadership stakeholders

Ideally, you are also

  • Well-versed in current trend and literature in the healthcare industry

What we look for

Highly motivated individuals with excellent problem-solving skills and the ability to prioritize shifting workloads in a rapidly changing industry. An effective communicator, you will be a confident leader equipped with strong people management skills and a genuine passion to make things happen in a dynamic organization. If you’re ready to take on a wide range of responsibilities, and are committed to seeking out new ways to make a difference, this role is for you.

What working at EY offers

EY offers a competitive remuneration package commensurate with your work experience, where you will be rewarded for your individual and team performance. We are committed to being an inclusive employer and are happy to consider flexible working arrangements (FWA), as needed, guided by our FWA Policy. Plus, we offer:

  • Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
  • Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
  • Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
  • Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

If you can demonstrate that you meet the criteria above, please contact us as soon as possible.

The exceptional EY experience. It’s yours to build.

EY | Building a better working world

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

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EY refers to the global organization, and may refer to one or more, of the member firms of Ernst & Young Global Limited, each of which is a separate legal entity. Ernst & Young Global Limited, a UK company limited by guarantee, does not provide services to clients.

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Centre Manager (Senior Care Centre) - West Coast

Negeri Sembilan, Negeri Sembilan THE LENTOR RESIDENCE PTE LTD

Posted 13 days ago

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Job Description

Oversee the overall day-to-day operations of Senior Care Centre. Accountable for the maintenance of a safe environment for all clients, staff, and visitors. Ensure consistent delivery of excellent service quality to customers.

Duties and Responsibilities

  • Lead and manage the full aspects of the daily centre operation.
  • Ensure the client’s welfare & safety are well taken care of in the centre.
  • Oversee the admission/discharge, assessment and overall care delivered to clients.
  • Track clients’ outcomes and satisfaction.
  • Provide regular updates of client’s medical and functional conditions to the caregiver.
  • Plan and review activities programmes for clients and supervise the running of programmes that cater to needs and interests of seniors.
  • Engage internal and external stakeholders in conducting meaningful activities to engage clients.
  • Organize and conduct multidisciplinary meeting to ensure holistic care of clients.
  • Manage transport fleet and ensure operational efficiency.
  • Manpower Management and Development. Plan & manage Senior Care Centre staff duty roster.
  • Provide overall operational leadership and supervision for centre staff.
  • Promote a learning culture by supporting staff in upgrading their skills and knowledge through training and courses. Identify staff training / development needs.
  • Ensure facilities, equipment and assets are in good working condition with scheduled servicing and maintenance
  • Responsible for proper management of resources which is cost effective, meet quality and productivity.
  • Conduct Risk Management Assessments to ensure centres provide safe care by analysing incidents and implementing solutions to reduce incidents.
  • Responsible for incident management reporting, timely escalation, and resolution where possible.
  • Ensure that the Centre is running in compliance with the requirements stipulated by MOH, government agencies and all other relevant authorities.
  • Review & update Standard Operating Procedures (SOPs) on a timely basis in line with MOH service requirements. Ensure the centre is ready for service audits.
  • Propose / implement measures to enhance continuous quality improvement.
  • Maintain a high level of customer service and client engagement.
  • Manage feedback and complaints from clients, caregivers, visitors and staff.
  • Collaborate with external partners to promote community engagement.
  • Engage and orientate volunteers from interest groups, organized groups, agencies, institutions, or individuals.
  • Review and approve volunteers’ programmes according to guidelines / requirements.
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Associate Medical Laboratory Technologist, NCIS(7794)

Negeri Sembilan, Negeri Sembilan NATIONAL UNIVERSITY HOSPITAL (SINGAPORE) PTE LTD

Posted 13 days ago

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Overview*

To perform laboratory diagnostic procedures and related activities so as to provide a quality laboratory service to our customers, both internal and external.

Job Responsibilities*

Primary Responsibilities and Duties (80%)

  • Receive laboratory specimens and reject those that are unsuitable for analysis.
  • Operate the Laboratory Information System to perform functions such as result query, order entry and result entry
  • Perform waived tests and moderate complexity tests. Perform all procedures in accordance with laboratory protocols
  • Alert appropriate laboratory personnel of critical values.
  • Report any adverse incidents to senior member of staff.
  • Prepare reagents and materials that require special handling to ensure reliability
  • Receive and resolve queries from customers
  • Undertake preventive maintenance on laboratory instrumentation. Notify appropriate laboratory personnel when laboratory instruments malfunction
  • Notify appropriate laboratory personnel when test kits, reagents or other supplies should be re-ordered
  • Perform shift duties as required
  • Keep current with new instrumentation, techniques and procedures by attending/participating in appropriate workshops, seminars and in-service education classes
  • Promptly carry out the instruction(s) of senior staff with regard to work procedures and duties
  • Comply with good laboratory practice as set out by the Laboratory Accreditation Programme of the College of American Pathologists and Singapore regulatory agencies such as the Medical Audit & Accreditation Unit
  • Comply with all requirements of the Laboratory Safety Manual.
  • Comply with DLM Workplace Etiquette in line with NUHS Core Values.

Secondary Duties and Responsibilities (20%)

  • Demonstrate laboratory procedures to trainees and new staff.
  • Guide Laboratory Technicians, Clerical Staff and Health Attendants in their work when required.
  • Participate in routine laboratory administrative work such as filling, processing of deliveries orders and invoices.
  • Any other duties as assigned by supervisor

Requirements*

Qualification Required and Area of Discipline

  • Diploma in Medical Laboratory Science

Required Competencies and Capabilities (Skills, Experiences and Professional Licences)

  • Preferably with 1-2 years Clinical Laboratory experience
  • Good laboratory skills
  • Good general health and no colour blindness
  • Basic computer skills
  • Good initiative and attitude
  • Good communication and interpersonal skills
  • Service oriented and customer focused.
  • Understands and meet NUHS CORE values.
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Consultant Obstetrician & Gynaecologist - Integra Healthcare Limited

George Town Doctorshospitalcayman

Posted 13 days ago

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Job Description

Integra Healthcare provides a comprehensive range of women’s, children’s and family health services, all delivered with excellence, integrity, commitment and passion as standard. Since our first opening few years ago we have grown and expanded substantially our services. The Ob/Gyn service is in high demand and we are currently looking for a specialist in women’s healthcare to be part of the existing team and to assist us with this service provision.

Qualifications / Knowledge Requirements:

  • Medical Degree from a recognized university or medical school
  • Training & experience at tertiary level in obstetrics
  • Training & experience at tertiary level in gynecology
  • Training & experience in operative laparoscopy and robotic surgery
  • Consultant-level experience in a University hospital setting of not less than 10 years
  • Must be currently practicing or licensed as an Urgent Care Physicianand in good standing at an accredited healthcare entity/hospital in any of the eligible medical jurisdictions licensed in the Cayman Islands: Jamaica/Caribbean, USA, United Kingdom, Canada, South Africa, New Zealand and Australia.
  • Must be fluent in the English language and demonstrate effective oral communication and writing skills.
  • Must possess strong work-ethics and excellent inter-personal skills, thereby promoting a culture of collaboration and camaraderie.

Benefits:

  • Integra Healthcare Ltd offers a competitive benefit package that includes paid vacation, health insurance and pension in accordance with the Cayman Islands regulations.
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Optometrist/Optician/Optical Stylist

Petaling Jaya, Selangor POTTGLASSES

Posted 13 days ago

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Job Description

This job is for an Optometrist/Optician/Sales Associate where you'll help customers choose the right glasses and provide eye care support. You might like this job because it offers commission, travel perks, and shorter hours!

Looking for Optometrist/Optician/Sales Associate in KL & Selangor, Johor Bahru, Penang

Daily responsibilities:

  1. Customer approach with customized procedures and methods
  2. Lifestyle-oriented refraction
  3. Consultation
  4. Lens introductions and recommendations
  5. Product quality check, adjustment, and packing
  6. Glasses dispensing with SOP
  7. Explanation on warranty and eye care/glasses care procedures
  8. Product ordering
  9. Product replenishment and stock management
  10. Arrange delivery within outlets and to manufacturers for edging (certain outlets)
  11. Handle customer complaints, troubleshoot, and replacements
  12. Follow up with customers according to SOP and duration
  13. Respond to inquiries via WhatsApp, phone, and other channels
  14. Arrange appointments

Adhoc tasks:

  1. Perform eye tests and organize glasses donation trips (by turn)
  2. Coordinate marketing events
  3. Submit monthly KPI and metrics reports
  4. Brainstorm and analyze goals and targets

Benefits:

  1. Appointment-based with secured commission
  2. Travel allowance provided
  3. Training for all procedures
  4. Annual dinner and trips
  5. Bonding education programs
  6. Annual leave
  7. Medical allowance
  8. Hostel allowance (for outstation staff)
  9. Sick leave
  10. Marriage leave
  11. Paternity leave
  12. Transport and toll allowances for travel
Job Requirements
  • Minimum 1 year experience in the optical industry
  • Malaysian nationality
  • Willing to work on weekends
  • Proficient in Mandarin and English
  • Students undertaking optician or optometry courses with basic eye test skills and knowledge of frames and lenses are welcome to apply for junior roles
Skills

Eye examination skills

Company Benefits Medical Benefits Optical Benefits

Free 4 pairs of prescription glasses, extendable to family members

We are a Malaysian eyewear boutique providing personalized service and stylish frames. We aim to help everyone look confident in glasses by recommending the right designs and creating a holistic customer journey.

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Vaccine Implementation Associate

Pfizer

Posted 13 days ago

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Job Description

Vaccine Implementation Associate page is loadedVaccine Implementation Associate Apply locations Malaysia - Johor time type Full time posted on Posted Yesterday job requisition id 4938689

Role Summary

The Vaccine Implementation Associate will be the point of contact in connecting customers within their accounts to Vaccine Portfolio. The Vaccine Implementation Associate’s role will be the introduction of vaccine portfolio and innovative digital service that will help elevate Health Care Professionals’ patient care. The role is consultative; spanning Pfizer’s entire resource and product portfolio for their customer base and one that will result in long standing and truly valued relationships with customers. The Vaccine Implementation Associate will draw on healthcare knowledge and understanding of the health and pharmaceutical industry, as well as Pfizer and the product portfolio, so that customers achieve the solutions they need.


The Vaccine Implementation Associate should be proficient at planning and executing an effective relationship strategy and building/ maintaining effective, long-term business relationships with assigned territory customers. The Vaccine Implementation Associate identifies and prioritizes Pfizer opportunities through understanding customers’ business and strategic imperatives. The Vaccine Implementation Associate is responsible for developing and executing an effective territory planning for Channel and HCPs


The Vaccine Implementation Associate is responsible for supporting their customers with their designated portfolio within a defined geographical territory that includes both metro and regional areas.

ROLE RESPONSIBILITIES

  • Ability to effectively identify and implement the most efficient virtual/in-person engagement strategies by customer to maximize overall effectiveness and impact.
  • Effectively builds scientific rapport and relationships with customers across virtual and in-person environments; maintains amethodical approach toward call objectives (e.g., clear next steps and appropriate documentation, managing to KPIs); utilizes current digital tools effectively
  • Monitors and reports upon external environment intelligence information, and surfaces identified issues to Category Lead for support
  • Develops and implements effective business and territory call plans and adapts based on self-identified opportunities and insights.
  • Leverages analytics tool to assist with developing insights and next best action plans
  • Compliantly engage key customers to grow business and drive product demand by proactively providing HCP education
  • Develops and delivers relevant, targeted messaging utilizing approved materials via customer engagement to drive demand and leverages customer priorities to drive a positive business outcome
  • Maintain an in-depth of market knowledge, products and disease states that enable meaningful dialogue with HCPs tobuild credibility and add value.
  • Responsible fordeployment of Pfizer resources to support HCP(e.g. patient education, Pfizer Galaxy Pro, adherence resources);workeffectively across multiple virtual engagement platforms based on customer preferences/compliance guidelines; able to integrate guidancefrommanagementandother supportfunctions (Marketing, Medical)andtechnical solutions (e.g., content recommendation RTE) into call planning; collaborate effectively with other Customer-Facing (CF)colleagues
  • Collaborate effectively and compliantly with cross-functionalcolleagues, including Medical, Market Access, Marketing toaddress customer inquiriesand advance Pfizer objectives.Able to connect rapidly with appropriate SMEsto address customer inquiries.

BASIC QUALIFICATIONS


• Bachelor’s Degree, preferred Science and Health background
• Minimum 1 year of sales experience is preferred
• Have a history of sales promotional,territory management skills, effective communications skills, as well as demonstrated teamwork, leadership ability and accountability
• Valid driver’s license and a driving record in compliance with company standards

PREFERRED QUALIFICATIONS
• Min 1 year of pharmaceutical, biotech, sales, or relevant experienceand preferably in Primary Care sector .
• Must live within the territory
• Experience with therapeutic area and productsassociated with this role
• Knowledge of posted territory customers and markets (prescribers/HCPs/institutions/organizations)
• Develop comprehensive territory/customer plans to drive achievement of desired objectives.
• Strategically overcome obstacles to gain access to difficult to see health care providers and customers.
• Cultivate relationships with KOLs; build lasting relationships with top priority customers
• Assess needs of target physicians, address needs with responsive approach, targeted skills, and appropriate resources
• Demonstrated track record of business acumen, problem solving, data analytical skills, planning and prioritization skills


Work Location Assignment:Remote - Field Based


#LI-PFE

Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.

Sales#LI-PFE

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Head of Business Development (Healthcare)

Petaling Jaya, Selangor Agensi Pekerjaan Trust Recruit Sdn Bhd

Posted 13 days ago

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Job Description

  • Lead and execute initiatives to expand healthcare networks and drive sustainable revenue growth.
  • Identify, evaluate, and execute new business opportunities, including mergers & acquisitions (M&A), joint ventures, and strategic alliances.
  • Develop and implement long-term business strategies that support market expansion and service diversification.
  • Oversee P&L management, investment analysis, and business forecasting to ensure financial targets are met.
  • Industry Engagement & Partnerships
  • Cultivate and leverage relationships with key stakeholders such as government agencies, regulators, insurance providers, hospital groups, and medical associations.
  • Negotiate and secure partnerships, contracts, and strategic deals that strengthen the organisation’s market position.
  • Leadership & Team Development
  • Provide visionary leadership, strategic direction, and hands-on support to executive teams and business units.
  • Build, lead, and develop high-performing teams, fostering a culture of innovation, accountability, and excellence.
  • Work closely with the board, investors, and senior management to align strategic goals with operational execution.
  • Operational & Market Expertise
  • Apply deep knowledge of Malaysia’s healthcare ecosystem, including regulatory frameworks, private healthcare operations, public-private partnerships, financing models, and insurance systems.
  • Monitor market trends and industry developments to anticipate challenges and identify new growth areas.
  • Key Attributes
  • Visionary and strategic thinker with a hands-on leadership style.
  • Proactive and innovative, with the ability to navigate complex corporate environments.
  • Highly professional and committed to maintaining integrity and transparency in all dealings.
Job Requirements

Job Requirements:

  • Bachelor’s degree in Business, Healthcare Management, Finance, or a related field (Master’s/MBA preferred).
  • (MUST) Medical degree (MBBS, MD, or equivalent) with clinical experience that complements commercial and operational understanding.
  • Minimum 15 years of progressive experience in business development, strategy, or senior leadership roles within a corporatised healthcare environment.
  • Proven success in driving growth through M&A, joint ventures, and strategic partnerships.
  • Strong financial acumen and experience in P&L management and investment analysis.
  • Well-established industry network and stakeholder management skills.
  • Excellent negotiation, communication, and presentation skills.
  • Dynamic, adaptable, ethical, and results-driven, with strong problem-solving abilities.
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Data Scientist - Healthcare

Kuala Lumpur, Kuala Lumpur Two95 International Inc.

Posted 13 days ago

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Hiring Local Malaysians only - CONTRACT JOB - 12 MONTHS (EXTENDABLE)

DATA SCIENTIST - IT with Extensive experience in Healthcare.

With Minimum Experience - 5 years & Maximum Experience - 15 years

Core responsibilities include:

  1. Work within a highly specialized and growing team to enable delivery of data and advanced analytics system capability.
  2. Collaboratively design, specify and implement a full stack healthcare analytics solution underpinned by a project delivery focus.
  3. Connecting with a multitude of stakeholders to understand the data, systems, and analytical architecture in a healthcare context.
  4. Understand healthcare business pipeline and assess where scalable healthcare analytics can enhance the pipeline.
  5. Devise strategy around the rollout of healthcare analytics.
  6. Specify software and hardware decision-making framework.
  7. Understanding large structured and unstructured datasets to recommend improvements to algorithms and technologies.
  8. Understand meta-data management systems and orchestration architecture in the designing of ML/AI pipelines.
  9. Research and application of the most up-to-date analytics, machine learning, and AI techniques.
  10. Work with a range of stakeholders to ensure to present and apply insights effectively in the environment.
  11. Monitoring model performance.
  12. Improve processes and databases where opportunities arise.

Qualifications:

  1. Honours or Master’s degree in BSc Computer Science, Engineering, or Software Engineering with solid experience in data mining and machine learning.
  2. 5 to 15 years of work experience.
  3. Expert in programming languages such as R, Python, Scala, and Java.
  4. Understanding and application of Big Data and distributed computing principles (Hadoop and MapReduce).
  5. Strong analytical and statistical knowledge with an understanding of the latest machine learning algorithms for both structured and unstructured data.
  6. Strong ability to communicate findings and recommendations from data (visual, verbal, and written).
  7. Production environment ML and AI .
  8. DevOps/DataOps and CI/CD experience preferred.
  9. Proficient understanding of data manipulation skills including SQL to extract, transform, and load data.
  10. Azure experience preferred.
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Senior/Patient Service Associate, NUHS Diagnostics (Contract/Permanent)*(3547)

Negeri Sembilan, Negeri Sembilan NATIONAL UNIVERSITY HEALTH SYSTEM PTE. LTD.

Posted 17 days ago

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Job Description

Patient Service Associates (PSA) provide frontline counter services to patients. PSA is to assist patients by checking patient’s service/order requirement, managing patient queues, handle basic enquiries (e.g. appointment booking) and to provide administrative support to medical technologists and radiographers.

Job Responsibilities:

  • Responsible for reception of all appointment and walk-in patients at the Diagnostics counters
  • Ensure 2 patients’ identifiers (NRIC & Name) are verified for all patients when handling patient registration electronically (i.e. EPIC, LIS, RIS, POS, BSS.) and verifying tests ordered by doctors.
  • Accurate appointment scheduling / booking and registration for eligible mammogram patients via Breast Screen Singapore (BSS) portal
  • Registration of mammogram patients are done accurately via BSS portal, including updating of patient particulars such as mailing address and contact number.
  • Relevant instructions are communicated effectively to patients prior to their procedures/tests, chaperon patients to changing or counselling room where applicable.
  • Handle enquiries and provide prompt and courteous service delivery to internal and external customers.
  • Responsible for payment collection when assigned to cashier duties and ensure tally of end-of day sales with cash settlement and other transaction records.
  • Ensure Medisave Authorization Forms (MAF) are filled in accurately with patients’ endorsement and approval, and all Medisave transactions are captured accurately in EASIPOS
  • Accurate application of promotions and discount vouchers appropriately and to validate its utilization via EASIPOS
  • Support administrative function to centre in-charge including but not limited to dispatching of lab and x-ray reports, proper record and documentation of courier services.
  • Performing duties as assigned by reporting officer
  • Meet customer service and quality KPI as determined by department
  • Follow up and support reporting officer in handling patient relation issues
  • Adhere to policy and standard operating procedure
  • Accurate and meticulous in performing cashiering duty when assigned

Job Requirements:

  • GCE “A”/ “O”/ “N” levels or Higher / NITEC qualification
  • Service-oriented and patient-focused
  • Proactive and resilient with the ability to work independently and in a team
  • Ability to multi-task and work in a fast-paced environment
  • Good writing, interpersonal and communication skills
  • Aspire for service excellence and process improvements

Additional Information:

Working Hours : 42 hours/week (5.5 days work-week)

Working Location : NUHS Diagnostics Clinics (within National University Polyclinics at the Western region of Singapore)

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  48. perm_media Media & PR
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  63. psychology Therapy
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