25 Catering jobs in Malaysia

• Manages all functions of the Conference and Banquet operations to achieve the optimum departmental revenue targets.
• Support Director of Events in managing the day to day to ensure smooth team operations.
• Conducts sales visits, telephone calls, writes letters, sends emails and extends invitations to clients to visit the hotel.
• Follows up on all enquiries.
• Analyses historical and other statistical information.
• Entertain clients with the object to secure business or strengthen ties when required.
• Negotiate terms pertinent to the sale of conference and banqueting services.
• Conduct site inspections and tour familiarizations.
• Conduct client interviews.
• Attends trade shows, exhibition to market & promote event spaces when required.
• Establish leads from newspapers, magazines, relevant industry documents and follow up.
• Maintain a regular pattern of sales calls.
• Maintain regular contact with IHG regional hotels and Key Accounts Sales team networks.
• Monitor competitor activities and use information when developing strategies.
• Develop and maintain contact with business generations, meeting and convention planners, visitors/convention Bureau/ travel agents, tour operators, airlines, corporate accounts, Government Departments and other producers closely allied to hotel business.
• Assist in the co-ordination of conference sales/promotional events and activities.
• Assist in the operation of banquet functions.
• Issuance of Banquet Event Order & Group Resume on timely manner.
• Liaise with Reservations on group room block and individual travellers reservations.
• Conducts daily briefings and other meetings as needed to obtain optimal results.
• Handles administrative works and keeps up-dated files on the following Conference matters including:
  • Past, present and future events.
  • Menus and beverage lists.
  • Finance.
  • Standards.
  • Personnel and Training.
  • Entertainment.
  • Meetings.
• Other hotels Conference and Banqueting operations.
• Projects.
• Material and Equipment.
• Liaise with the Purchasing Manager for any purchases needed for the Events department.
• Liaise with the Graphic Department and Print Shop or external agencies to produce art work and printed material needed for the Conference department.
• Monitors local competitors and compare their operation with his/her operation.
• Solicits business and follow up on referrals and potential sales leads.
• Keeps aware of trends, systems, practices and equipment in audio visual through trade literature, hotel show and site visits.
• Works with Manager in the preparation and management of the Department’s budget.
• Perform other duties as assigned.

What We Need From You

• Minimum of 1 years related experience or 2 years Sales & Marketing/ Events Operation experience including management experience, or an equivalent combination of education and experience.
• Strong knowledge of local businesses and business trends required.
• Must speak local language(s).

How Do I Deliver This?

We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It’s what connects every colleague in all IHG hotels.

Each IHG hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills.

• True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests.
• True Confidence : having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay.
• True Listening : focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs.
• True Responsiveness : is about providing guests with what they need, and doing so in a timely and caring manner.

There’s so much more to the job than we can capture here. It’s simply about creating great experiences, doing the right thing and understanding people.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

Join to apply for the Assistant Director of Catering - Sheraton Johor Bahru role at Sheraton Imperial Kuala Lumpur Hotel

Job Summary
Functions as the business leader of the property’s Catering Sales Department and manages the property's reactive and proactive catering sales efforts. Shares responsibility for achieving revenue goals, guest and associate satisfaction and the financial performance of the department. Implements the brand’s service strategy and applicable brand initiatives in all aspects of the sales process. Provides day to day leadership to a team of on-property catering sales associates. Partners with key stakeholders within Area Sales to receive warm leads for more in-depth qualification of the business for the property. Partners with Event Management and hotel operations to sell products and services that the hotel has the ability to successfully execute. Verifies a seamless turnover from sales to operations and back to sales while consistently delivering a high level of service. Maintains accountability for verifying that the team maximizes revenue opportunities by up-selling and accurately forecasting (e.g., catering and group rooms) for all events.

CANDIDATE PROFILE

Required Education and Experience

• 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 4 years experience in the sales and marketing or related professional area.

OR

• 4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 2 years experience in the sales and marketing or related professional area.

Preferred

• 4 year college degree.

CORE WORK ACTIVITIES

Managing Sales Activities

• Manages the catering sales efforts for the hotel including local and group/convention business.
• Solicits/books local catering business and develops group business.
• Develops and manages catering sales revenue and operation budgets, and provides forecasting reports.
• Works with the management team to create and implement a catering sales/marketing plan addressing revenue, customers and market.
• Develops menus that drive sales.
• Assists with selling, implementation and follow-through of catering promotions.
• Executes and supports Marriott’s Customer Service Standards and hotel’s Brand Standards.
• Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).
• Participates in and practices daily service basics of the brand.
• Coordinates and deploys catering sales resources on-property to establish pull-through and sustainment of catering sales strategies and selling solutions.
• Verifies that the property implements a seamless turnover from sales to operations and back to sales while consistently delivering high level of service.
• Monitors the effective resolution of guest issues that arise as a result of the sales process by creating mechanisms to channel issues to property leadership and/or other appropriate stakeholders.
• Maintains successful performance by increasing revenues, controlling expenses and providing a return on investment for the owner and Marriott International.
• Implements the brand’s service strategy and applicable brand initiatives in all aspects of the sales process.
• Performs other duties, as assigned, to meet business needs.

Building Successful Relationships

• Interacts effectively with guests/clients, sales and kitchen, vendors, competitors, local community, catering associations and other hotel departments in order to monitor guest satisfaction.
• Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and monitoring their satisfaction before and during their program/event.
• Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to Marriott.
• Gains understanding of the hotel’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solutions both prior to, and during the program/event.
• Partners with key stakeholders within Area Sales to receive warm leads for more in-depth qualification of the business for the property.
• Partners with Event Management and hotel operations to sell products and services that the hotel has the ability to successfully execute.

Leadership

• Manages and directs the on-property catering sales managers to achieve hotel revenue goals by proactively targeting current and new high value accounts in the market and implementing effective catering sales deployment strategies to grow market share.
• Partners with Human Resources (HR) to attract, develop and retain the right people in order to support the strategic priorities of the market.
• Creates effective structures, processes, jobs and performance management systems are in place.
• Sets goals and expectations for direct reports using the Leadership Performance Process (LPP), align performance and rewards, addresses performance issues and holds staff accountable for successful results.
• Forecasts talent needs and manages talent acquisition strategy with HR to minimize lost time due to turnover.
• Keeps an active list of the competition’s best sales people and executes a recruitment and acquisition plan with HR.
• Supports tools and training resources to educate sales associates on winning catering solutions.
• Champions leadership development and workforce planning priorities by assessing, selecting, retaining and developing diverse, high-caliber talent that can lead the organization today and strengthen the leadership bench for the future; continues to upgrade the sales & marketing talent; works with HR to anticipate future talent needs based on business growth plans.
• Identifies, trains and mentors catering sales associates.
• Transfers functional knowledge and develops catering sales skills of other discipline managers.
• Shares responsibility for achieving revenue goals, guest and associate satisfaction and the financial performance of the department.
• Provides day to day leadership to a team of on-property catering sales associates.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

• Manages all functions of the Conference and Banquet operations to achieve the optimum departmental revenue targets.
• Support Director of Events in managing the day to day to ensure smooth team operations.
• Conducts sales visits, telephone calls, writes letters, sends emails and extends invitations to clients to visit the hotel.
• Follows up on all enquiries.
• Analyses historical and other statistical information.
• Entertain clients with the object to secure business or strengthen ties when required.
• Negotiate terms pertinent to the sale of conference and banqueting services.
• Conduct site inspections and tour familiarizations.
• Conduct client interviews.
• Attends trade shows, exhibition to market & promote event spaces when required.
• Establish leads from newspapers, magazines, relevant industry documents and follow up.
• Maintain a regular pattern of sales calls.
• Maintain regular contact with IHG regional hotels and Key Accounts Sales team networks.
• Monitor competitor activities and use information when developing strategies.
• Develop and maintain contact with business generations, meeting and convention planners, visitors/convention Bureau/ travel agents, tour operators, airlines, corporate accounts, Government Departments and other producers closely allied to hotel business.
• Assist in the co-ordination of conference sales/promotional events and activities.
• Assist in the operation of banquet functions.
• Issuance of Banquet Event Order & Group Resume on timely manner.
• Liaise with Reservations on group room block and individual travellers reservations.
• Conducts daily briefings and other meetings as needed to obtain optimal results.
• Handles administrative works and keeps up-dated files on the following Conference matters including:
  • Past, present and future events.
  • Menus and beverage lists.
  • Finance.
  • Standards.
  • Personnel and Training.
  • Entertainment.
  • Meetings.
• Other hotels Conference and Banqueting operations.
• Projects.
• Material and Equipment.
• Liaise with the Purchasing Manager for any purchases needed for the Events department.
• Liaise with the Graphic Department and Print Shop or external agencies to produce art work and printed material needed for the Conference department.
• Monitors local competitors and compare their operation with his/her operation.
• Solicits business and follow up on referrals and potential sales leads.
• Keeps aware of trends, systems, practices and equipment in audio visual through trade literature, hotel show and site visits.
• Works with Manager in the preparation and management of the Department’s budget.
• Perform other duties as assigned.

What We Need From You

• Minimum of 1 years related experience or 2 years Sales & Marketing/ Events Operation experience including management experience, or an equivalent combination of education and experience.
• Strong knowledge of local businesses and business trends required.
• Must speak local language(s).

How Do I Deliver This?

We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It’s what connects every colleague in all IHG hotels.

Each IHG hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills.

• True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests.
• True Confidence : having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay.
• True Listening : focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs.
• True Responsiveness : is about providing guests with what they need, and doing so in a timely and caring manner.

There’s so much more to the job than we can capture here. It’s simply about creating great experiences, doing the right thing and understanding people.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

• Prepare all administration documents required by the Hotel sales team
• Attend to telephone, email enquiries in a timely manner
• Co-ordinate all familiarizations and site inspections as required
• Attend to all sales department email and maintain a correspondence data base
• Maintain filing systems (manual and electronic)
• Maintenance and management of data base
• Assist with compilation of annual budgets, business plan and regular action plans
• Co-ordinate and maintain supply of corporate gifts and promotional items
• Assist with the preparation of new products and services
• Assist with the planning and development of promotional strategies and marketing plans for the hotel
• Work in line with business needs
• Assist with tender submissions
• Maintain stock control of printed collateral
• Update Business Rewards points for client on monthly basis
• Perform other duties as assigned Perform other

What We Need From You

• Minimum of 1 year experience in a hospitality, sales, marketing, or customer interactive related field, or an equivalent
• Must speak local language(s).
• Strong knowledge of local businesses and business trends required.
• Must speak local language(s).

How Do I Deliver This?

We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It’s what connects every colleague in all IHG hotels.

Each IHG hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills.

• True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests.
• True Confidence : having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay.
• True Listening : focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs.
• True Responsiveness : is about providing guests with what they need, and doing so in a timely and caring manner.

There’s so much more to the job than we can capture here. It’s simply about creating great experiences, doing the right thing and understanding people.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

Job Description

- Plan, coordinate, and execute corporate catering events, including meetings, conferences, and special events, ensuring exceptional service and customer satisfaction.
- Develop and maintain relationships with corporate clients, understanding their needs and preferences to tailor catering services accordingly.
- Manage the day-to-day operations of our outlets, including staffing, inventory management, and ensuring compliance with health and safety regulations.
- Collaborate with the culinary team to develop innovative menus and offerings that meet the needs and preferences of our clients.
- Train and supervise staff to ensure they deliver high-quality service and adhere to company policies and procedures.
- Monitor and analyze financial performance metrics, including sales, costs, and profitability, and implement strategies to optimize performance.
- Stay updated on industry trends and best practices, continuously seeking opportunities for improvement and innovation.
- Handle customer inquiries and concerns in a professional and timely manner, resolving issues to ensure customer satisfaction.

Qualifications:

- Bachelor’s degree in Hospitality Management, Business Administration, or related field. Master’s degree preferred.
- Minimum of 3 years of experience in hospitality management, with a focus on corporate catering and food service operations.
- Strong understanding of catering operations, including menu planning, event coordination, and food safety standards.
- Excellent leadership and communication skills, with the ability to motivate and inspire a team.
- Proven track record of delivering exceptional customer service and building strong client relationships.
- Proficiency in Microsoft Office suite and catering management software.
- Ability to work flexible hours, including evenings and weekends, to accommodate catering events and outlet operations.
- Certification in food safety and sanitation preferred.

Join to apply for the Catering and Conference Services Manager role at Four Seasons Hotels and Resorts

2 weeks ago Be among the first 25 applicants

Join to apply for the Catering and Conference Services Manager role at Four Seasons Hotels and Resorts

Get AI-powered advice on this job and more exclusive features.

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Four Seasons is dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality. The deeply instilled Four Seasons culture is personified by its employees – people who share a single focus and are inspired to offer great service. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating every one we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us, discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. Four Seasons Langkawi Resort, Voted the #1 Resort in Malaysia by Condé Nast Readers’ Choice Awards 2020, it's Flanked by a tropical rainforest, limestone cliffs and the emerald waters of the Andaman Sea, the natural beauty on our Island of Legends is as dramatic as it is serene. Tucked away within an UNESCO World Geopark, our Resort’s Malay-style pavilions and villas offer both quiet, romantic havens for lovebirds as well as versatile family-oriented retreats.

About The Role

Are you ready to take the next big step in your career? Four Seasons Resort Langkawi is looking for Catering Events Manager. Ideal candidate is someone who shares our passion for excellence and who infuses excitement and dedication in serving all our guests. Satisfying our guests depends on the united efforts of many, we are most effective when we work together cooperatively, respecting each other’s contribution and importance.

What You Will Do

• Able to coordinate sales and catering efforts to ensure optimal use of function space and maximize revenue opportunities.
• Able to possess strong negotiation skills to secure agreements that maximize revenue and profit while fulfilling client needs.
• The ability to conduct tours of the property with meeting planner and potential clients
• Able to excel at finalizing bookings and leveraging up-selling opportunities across all revenue-generating areas
• Responsible for handling all conventions, incentives, meetings, leisure groups, and weddings. Experience in managing hotel weddings will be an added advantage.
  
  

• Bachelor’s degree in Hospitality, Business, or related field preferred, but equivalent experience will be considered.
• Excellent communication and presentation skills, with the ability to conduct professional property tours for clients and meeting planners.
• Strong understanding of space utilization and revenue management principles to optimize event bookings.
• Proven experience in hotel sales, catering sales, or event coordination, preferably in a hospitality or luxury setting.
  
  

• Competitive Salary, wages, and a comprehensive benefits package
• Excellent Training and Development opportunities
• Complimentary Accommodation at other Four Seasons Hotels and Resort
• Complimentary Dry Cleaning for Employee Uniforms
• Complimentary Employee Meals
• 5 days work week
  
  

• This is a full time position.
  
  

• Seniority level Not Applicable

• Employment type Full-time

• Job function Sales and Customer Service
• Industries Travel Arrangements and Hospitality

Referrals increase your chances of interviewing at Four Seasons Hotels and Resorts by 2x

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Catering and Conference Services Manager page is loadedCatering and Conference Services Manager Apply locations Langkawi time type Full time posted on Posted Yesterday time left to apply End Date: July 31, 2025 (30+ days left to apply) job requisition id REQ10349032

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

About the role

Are you ready to take the next big step in your career? Four Seasons Resort Langkawi is looking for Catering Events Manager. Ideal candidate is someone who shares our passion for excellence and who infuses excitement and dedication in serving all our guests. Satisfying our guests depends on the united efforts of many, we are most effective when we work together cooperatively, respecting each other’s contribution and importance.

What you will do

• Able to coordinate sales and catering efforts to ensure optimal use of function space and maximize revenue opportunities.

• Able to possess strong negotiation skills to secure agreements that maximize revenue and profit while fulfilling client needs.

• The ability to conduct tours of the property with meeting planner and potential clients

• Able to excel at finalizing bookings and leveraging up-selling opportunities across all revenue-generating areas

• Responsible for handling all conventions, incentives, meetings, leisure groups, and weddings. Experience in managing hotel weddings will be an added advantage.

What you bring

• Bachelor’s degree in Hospitality, Business, or related field preferred, but equivalent experience will be considered.
• Excellent communication and presentation skills, with the ability to conduct professional property tours for clients and meeting planners.
• Strong understanding of space utilization and revenue management principles to optimize event bookings.
• Proven experience in hotel sales, catering sales, or event coordination, preferably in a hospitality or luxury setting.

What we offer:

• Competitive Salary, wages, and a comprehensive benefits package
• Excellent Training and Development opportunities
• Complimentary Accommodation at other Four Seasons Hotels and Resort
• Complimentary Dry Cleaning for Employee Uniforms
• Complimentary Employee Meals
• 5 days work week

Schedule & Hours :

• This is a full time position.

The location for this position is: Langkawi, Kedah, Malaysia

Learn more about what it is like to work at Four Seasons, visit us:

Learn more about Four Seasons Langkawi on Social Media:

Instagram: @FSLangkawi

Twitter: @FSLangkawi

LinkedIn:

Facebook:

For more details please visit our website :

Dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality, Four Seasons can offer what many hospitality professionals dream of -the opportunity to build a life-long career with global potential and a real sense of pride in work well done.

Join to apply for the Director of Catering / Assistant Director of Catering-Sheraton Johor Bahru role at Sheraton Hotels & Resorts

1 week ago Be among the first 25 applicants

Join to apply for the Director of Catering / Assistant Director of Catering-Sheraton Johor Bahru role at Sheraton Hotels & Resorts

Additional Information

Job Number 25105966

Job Category Sales & Marketing

Location Sheraton Johor Bahru, Jalan Storey, Johor Bahru, Malaysia, Malaysia, 80300VIEW ON MAP

Schedule Full Time

Located Remotely? N

Position Type Management

Job Summary

Functions as the business leader of the property’s Catering Sales Department and manages the property's reactive and proactive catering sales efforts. Shares responsibility for achieving revenue goals, guest and associate satisfaction and the financial performance of the department. Implements the brand’s service strategy and applicable brand initiatives in all aspects of the sales process. Provides day to day leadership to a team of on-property catering sales associates. Partners with key stakeholders within Area Sales to receive warms leads for more in-depth qualification of the business for the property. Partners with Event Management and hotel operations to sell products and services that the hotel has the ability to successfully execute. Verifies a seamless turnover from sales to operations and back to sales while consistently delivering a high level of service. Maintains accountability for verifying that the team maximizes revenue opportunities by up-selling and accurately forecasting (e.g., catering and group rooms) for all events.

CANDIDATE PROFILE

Education And Experience

Required:

• 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 4 years experience in the sales and marketing or related professional area.
  
  

• 4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 2 years experience in the sales and marketing or related professional area.
  
  

• 4 year college degree.
  
  

• Manages the catering sales efforts for the hotel including local and group/convention business.
• Solicits/books local catering business and develops group business.
• Develops and manages catering sales revenue and operation budgets, and provides forecasting reports.
• Works with the management team to create and implement a catering sales/marketing plan addressing revenue, customers and market.
• Develops menus that drive sales.
• Assists with selling, implementation and follow-through of catering promotions.
• Executes and supports Marriott’s Customer Service Standards and hotel’s Brand Standards.
• Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).
• Participates in and practices daily service basics of the brand (e.g.,, Marriott Hotels & Resorts (MHR) Spirit to Serve Daily Basics, Renaissance Hotels and Resorts (RHR) Savvy Service Basics, Courtyard, SpringHill Suites, Fairfield Inn Basics of the Day, Residence Inn Daily Huddle, or TownePlace Suites Morning Meeting).
• Coordinates and deploys catering sales resources on-property to establish pull-through and sustainment of catering sales strategies and selling solutions. Develops a close working relationship with operations to execute strategies at the hotel level.
• Verifies that the property implements a seamless turnover from sales to operations and back to sales while consistently delivering high level of service.
• Monitors the effective resolution of guest issues that arise as a result of the sales process by creating mechanisms to channel issues to property leadership and/or other appropriate stakeholders.
• Maintains successful performance by increasing revenues, controlling expenses and providing a return on investment for the owner and Marriott International.
• Implements the brand’s service strategy and applicable brand initiatives in all aspects of the sales process.
• Performs other duties, as assigned, to meet business needs.
  
  

• Interacts effectively with guests/clients, sales and kitchen, vendors, competitors, local community, catering associations and other hotel departments in order to monitor guest satisfaction.
• Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and monitoring their satisfaction before and during their program/event.
• Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to Marriott.
• Gains understanding of the hotel’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event.
• Partners with key stakeholders within Area Sales to receive warms leads for more in-depth qualification of the business for the property.
• Partners with Event Management and hotel operations to sell products and services that the hotel has the ability to successfully execute.
  
  

• Manages and directs the on-property catering sales managers to achieve hotel revenue goals by proactively targeting current and new high value accounts in the market and implementing effective catering sales deployment strategies to grow market share.
• Partners with Human Resources (HR) to attract, develop and retain the right people in order to support the strategic priorities of the market.
• Creates effective structures, processes, jobs and performance management systems are in place.
• Sets goals and expectations for direct reports using the Leadership Performance Process (LPP), align performance and rewards, addresses performance issues and holds staff accountable for successful results.
• Forecasts talent needs and manages talent acquisition strategy with HR to minimize lost time due to turnover.
• Keeps an active list of the competition’s best sales people and executes a recruitment and acquisition plan with HR.
• Supports tools and training resources to educate sales associates on winning catering solutions.
• Champions leadership development and workforce planning priorities by assessing, selecting, retaining and developing diverse, high-caliber talent that can lead the organization today and strengthen the leadership bench for the future; continues to upgrade the sales & marketing talent; works with HR to anticipate future talent needs based on business growth plans.
• Identifies, trains and mentors catering sales associates.
• Transfers functional knowledge and develop catering sales skills of other discipline managers.
• Shares responsibility for achieving revenue goals, guest and associate satisfaction and the financial performance of the department.
• Provides day to day leadership to a team of on-property catering sales associates.
  
  

• Seniority level Director

• Employment type Contract

• Job function Management and Manufacturing
• Industries Hospitality

Referrals increase your chances of interviewing at Sheraton Hotels & Resorts by 2x

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Join to apply for the Assistant Sales Manager - Catering & Events role at IHG Hotels & Resorts

2 weeks ago Be among the first 25 applicants

Join to apply for the Assistant Sales Manager - Catering & Events role at IHG Hotels & Resorts

• Manages all functions of the Conference and Banquet operations to achieve the optimum departmental revenue targets.
• Support Director of Events in managing the day to day to ensure smooth team operations.
• Conducts sales visits, telephone calls, writes letters, sends emails and extends invitations to clients to visit the hotel.
• Follows up on all enquiries.
• Analyses historical and other statistical information.
• Entertain clients with the object to secure business or strengthen ties when required.
• Negotiate terms pertinent to the sale of conference and banqueting services.
• Conduct site inspections and tour familiarizations.
• Conduct client interviews.
• Attends trade shows, exhibition to market & promote event spaces when required.
• Establish leads from newspapers, magazines, relevant industry documents and follow up.
• Maintain a regular pattern of sales calls.
• Maintain regular contact with IHG regional hotels and Key Accounts Sales team networks.
• Monitor competitor activities and use information when developing strategies.
• Develop and maintain contact with business generations, meeting and convention planners, visitors/convention Bureau/ travel agents, tour operators, airlines, corporate accounts, Government Departments and other producers closely allied to hotel business.
• Assist in the co-ordination of conference sales/promotional events and activities.
• Assist in the operation of banquet functions.
• Issuance of Banquet Event Order & Group Resume on timely manner.
• Liaise with Reservations on group room block and individual travellers reservations.
• Conducts daily briefings and other meetings as needed to obtain optimal results.
• Handles administrative works and keeps up-dated files on the following Conference matters including:
• Past, present and future events.
• Menus and beverage lists.
• Finance.
• Standards.
• Personnel and Training.
• Entertainment.
• Meetings.
• Other hotels Conference and Banqueting operations.
• Projects.
• Material and Equipment.
• Liaise with the Purchasing Manager for any purchases needed for the Events department.
• Liaise with the Graphic Department and Print Shop or external agencies to produce art work and printed material needed for the Conference department.
• Monitors local competitors and compare their operation with his/her operation.
• Solicits business and follow up on referrals and potential sales leads.
• Keeps aware of trends, systems, practices and equipment in audio visual through trade literature, hotel show and site visits.
• Works with Manager in the preparation and management of the Department’s budget.
• Perform other duties as assigned.
  
  

• Manages all functions of the Conference and Banquet operations to achieve the optimum departmental revenue targets.
• Support Director of Events in managing the day to day to ensure smooth team operations.
• Conducts sales visits, telephone calls, writes letters, sends emails and extends invitations to clients to visit the hotel.
• Follows up on all enquiries.
• Analyses historical and other statistical information.
• Entertain clients with the object to secure business or strengthen ties when required.
• Negotiate terms pertinent to the sale of conference and banqueting services.
• Conduct site inspections and tour familiarizations.
• Conduct client interviews.
• Attends trade shows, exhibition to market & promote event spaces when required.
• Establish leads from newspapers, magazines, relevant industry documents and follow up.
• Maintain a regular pattern of sales calls.
• Maintain regular contact with IHG regional hotels and Key Accounts Sales team networks.
• Monitor competitor activities and use information when developing strategies.
• Develop and maintain contact with business generations, meeting and convention planners, visitors/convention Bureau/ travel agents, tour operators, airlines, corporate accounts, Government Departments and other producers closely allied to hotel business.
• Assist in the co-ordination of conference sales/promotional events and activities.
• Assist in the operation of banquet functions.
• Issuance of Banquet Event Order & Group Resume on timely manner.
• Liaise with Reservations on group room block and individual travellers reservations.
• Conducts daily briefings and other meetings as needed to obtain optimal results.
• Handles administrative works and keeps up-dated files on the following Conference matters including:
• Past, present and future events.
• Menus and beverage lists.
• Finance.
• Standards.
• Personnel and Training.
• Entertainment.
• Meetings.
• Other hotels Conference and Banqueting operations.
• Projects.
• Material and Equipment.
• Miscellaneous.
• Liaise with the Purchasing Manager for any purchases needed for the Events department.
• Liaise with the Graphic Department and Print Shop or external agencies to produce art work and printed material needed for the Conference department.
• Monitors local competitors and compare their operation with his/her operation.
• Solicits business and follow up on referrals and potential sales leads.
• Keeps aware of trends, systems, practices and equipment in audio visual through trade literature, hotel show and site visits.
• Works with Manager in the preparation and management of the Department’s budget.
• Perform other duties as assigned.
  
  

• Bachelor’s degree / higher education qualification / equivalent
• Minimum of 1 years related experience or 2 years Sales & Marketing/ Events Operation experience including management experience, or an equivalent combination of education and experience.
• Strong knowledge of local businesses and business trends required.
• Must speak local language(s).
• Other languages preferred.
  
  

• True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests.
• True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay.
• True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs.
• True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner.
  
  

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Other
• Industries Hospitality

Referrals increase your chances of interviewing at IHG Hotels & Resorts by 2x

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 month ago

Petaling Jaya, Selangor, Malaysia 3 days ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 day ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 months ago

Bukit Raja, Selangor, Malaysia 1 month ago

Puchong, Selangor, Malaysia
MYR7,000.00
-
MYR12,500.00
1 month ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Kuala Lumpur City, Federal Territory of Kuala Lumpur, Malaysia 2 days ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 year ago

Bangsar South, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.