What Jobs are available for Hospitality & Tourism in Malaysia?

**Description:**
**You will be responsible to assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations.**
**The Guest Experience Manager is responsible to assist the Front Office Manager in ensuring maximum guest satisfaction and guest experience in accordance with the hotel policy and procedures.**
**To assist the Front Office Manager in managing the day-to-day operation and conducting trainings for the Front Office team. To ensure each member has completed his or her online trainings, is familiar with World of Hyatt the loyalty program, a proper upselling program is in place, check in and check out procedures are clear and takes frequent audits to see the team's performances, provides good knowledge of OPERA PMS and Reserve and ensures team provides maximum guest satisfaction. Able to train and develop the team with new ideas and methods.**
**Qualifications:**
+ Ideally with a University Degree or Diploma in Hospitality or Tourism /Tourism Management.
+ Minimum 2 years work experience as Asst. Manager - Concierge or Guest Experience Manager or Team Leader in larger operation.
+ Good working knowledge of OPERA PMS is a must. Other relevant programs wills be a plus.
+ Good problem solving, organizational and interpersonal skills are a must.
+ Strong administrative skills especially in Microsoft Office (Word, Excel, Powerpoint).
+ **Due to strict regulation of Malaysian Immigration and Manpower Department, this position is open for Malaysian Nationals** **only.**
**Primary Location:** MY-06-Kuantan
**Organization:** Hyatt Regency Kuantan Resort
**Job Level:** Full-time
**Job:** Front Office
**Req ID:** KUA
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.

**Description:**
At Hyatt, we believe our guests and colleagues select Hyatt because of our caring and attentive nature which focuses on providing efficient service and meaningful experiences alike. This position is ideal for candidates seeking an understanding of the hospitality industry as it exposes candidates to the Food & Beverage division with the opportunity to rotate in different sections (subject to department availability).
**Qualifications:**
+ In line with the requirement from the Malaysian Ministry of Health, food handlers must posses valid Typhoid vaccination and Food Handler certificate.
+ Ideally with a relevant ongoing pursuant of diploma or degree in Hospitality or Tourism Management.
+ Good customer service, communications, and interpersonal skills are a must.
+ Able to work within an empowered and fast-paced environment.
**Primary Location:** MY-10-Kuala Lumpur
**Organization:** Grand Hyatt Kuala Lumpur
**Job Level:** Full-time
**Job:** Intern
**Req ID:** KUA
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.

**Description:**
Come and join us in our journey as we care for people so they can be their best! We believe that being your best is about being your true self - engaged, fulfilled and ready to take on the world.
Hyatt Place Kuala Lumpur, Bukit Jalil - will mark the first Hyatt Place hotel in Malaysia. Located in Bukit Jalil, an affluent suburb located within the southern corridor of Kuala Lumpur, the hotel will feature approximately 250 guestrooms, a three-meal restaurant, Large Ballroom and 4 meeting rooms and flexible event space, Rooftop restaurant, a fitness centre, and a sky pool.
We are currently looking for a Housekeeping Attendant to join us as we continue to embark this exciting journey with the hotel. **Due to work permit restrictions, this position is only open for Malaysian Citizen and Permanent Resident of Malaysia.**
This position reports to the hotel Housekeeping Manager.
**Customer Service**
+ Delivers the brand promise and provides exceptional guest service at all times.
+ Assists with other Host duties and operational needs.
+ Ensure that Guest Satisfaction Survey (HySat) score is achieved or exceeded the corporate target.
+ Provides excellent service to associates as appropriate.
+ Handles all complaints and inquiries in a courteous and efficient manner; feedbacks guest complaints promptly to Lead Host - Housekeeping.
+ Maintains positive working relationships with both guest and colleague.
**Operational**
+ Ensures all company minimum brand standards are implemented, and optional brand standards should be performed where appropriate.
+ Be supportive and flexible with other departments, in a spirit of "We work through Teams".
+ Responds to the comments of the consumer and ensures that the relevant changes are implemented.
+ Checks and verifies room status report.
+ Records and completes the attendant's verification report accurately.
+ Reports room defects.
+ Reports lost and damaged items.
+ Cleans and make-up guest rooms.
+ Empties soiled linen.
+ Maintains, cleans pantry.
+ Maintains the cleanliness of corridors and surrounding back of house areas.
+ Cleans and packs the trolley.
+ Checks and cleans operating equipment.
+ Updates room status via telephone interface system.
**Personnel**
+ Supports the implementation of The Hyatt Care Purpose, demonstrating and reinforcing Hyatt's Values and Culture Characteristics.
**Other Duties**
+ Attends all training sessions and meetings as required.
+ Completes Welcome to HyattTraining for new Hires and Learning Activities within first 90 days and review as needed.
+ Preform responsible behaviour at all times and positively representing the hotel team and Hyatt Hotel Corporation.
+ Maintains strong, professional relationship with relevant representatives from competitor hotels, business partners and other organisations.
+ Reads the hotel's Associate Handbook and has an understanding of and adheres to the hotel's rules and regulations and in particular, the policies and procedures relating to fire, hygiene, health and safety.
+ Ensures high standards of personal presentation and grooming.
+ Responds to changes in the Housekeeping functions as dictated by the industry, company and hotel.
+ Carries out any other reasonable duties and responsibilities as assigned.
**Primary Location:** MY-10-Kuala Lumpur
**Organization:** Hyatt Place Kuala Lumpur Bukit Jalil
**Job Level:** Full-time
**Job:** Culinary
**Req ID:** KUA
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.

**Description:**
**Join Our Team as a Lifeguard at Alila Bangsar Kuala Lumpur!**
As a certified Lifeguard, you will ensure the highest standards of pool safety while delivering attentive service at our urban retreat. Your vigilance and expertise will protect our guests, aligning with Hyatt's commitment to care and excellence.
**Key Responsibilities:**
+ Maintain constant surveillance of the pool area to prevent accidents and enforce safety protocols.
+ Perform emergency rescues, CPR, and first aid as needed (certification required).
+ Conduct daily checks of pool equipment, water quality, and safety signage per Malaysian regulations.
+ Assist guests with inquiries while balancing safety duties (e.g., towel service, lounge setup).
+ Collaborate with the Pool Attendant team to ensure a seamless guest experience.
**Qualifications:**
**Requirements:**
+ Valid lifeguard certification from MLSS (Malaysian Lifesaving Society), Malaysian Red Crescent, or KBS-recognized programs (e.g., ILS-affiliated).
+ Current CPR/AED and First Aid certification (mandatory).
+ Prior experience in a hotel/resort pool preferred.
+ Physical fitness to perform rescues and stand for extended periods.
+ Flexibility to work shifts, including weekends/public holidays.
**Primary Location:** MY-10-Kuala Lumpur
**Organization:** Alila Bangsar Kuala Lumpur
**Job Level:** Full-time
**Job:** Front Office
**Req ID:** KUA
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.
If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it's with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.
The Team Member F&B Service is concerned with the efficient and professional service of food and beverages, while ensuring guests receive optimum service in accordance with the standards, policies and procedures of the hotel and Hilton.
**What will I be doing?**
As the Team Member F&B Service, you will be responsible for performing the following tasks to the highest standards:
- Maintain high customer service focus by approaching your job with the customers always in mind.
- Have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both customers and colleagues.
- Contribute ideas and suggestions to enhance operational / environmental procedures in the hotel.
- Actively promote the services and facilities of Hilton hotels to guests and suppliers of the hotel.
- Perform all duties and responsibilities in a manner that ensures your safety and that of others in your workplace.
- Confidently know the food and beverage menu contents and explain them in detail to guests.
- Understand dietary requirements and offer appropriate suggestions.
- Complete checklists on product knowledge.
- Make suggestions on the menu that might suit guests of different nationalities.
- Familiarize with menu items of all other outlets to recommend guests to other outlets.
- Confidently know opening hours of all restaurants and hotel outlets.
- Able to recommend other restaurants and city attractions to hotel guests.
- Complete the checklist on preparing the restaurant for service.
- Greet guests with a smile, offer assistance with coats, bags, etc., and introduce yourself.
- Ask all guest if they would prefer smoking or non-smoking tables and escort them to the table.
- Follow-up on any guest questions or queries immediately and if you don't have the answers, check with your Manager.
- Ensure that all service procedures are carried out to the standards required.
- Make sure all areas are cleaned and maintained in accordance with operating procedures.
- Take personal responsibility for the service experience of all guests in your designated area.
- Smile and greet all guests as they enter and exit the restaurant, even if they are not designated to your section.
- Give guest service the highest priority.
- Display professional behaviour at all times.
- Avoid offensive or impolite language.
- Report any accidents / incidents to the Supervisor / Assistant Manager / Manager.
- Carry out any other reasonable duties and responsibilities as assigned.
- The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.
**What are we looking for?**
An Team Member F&B Service serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- Senior High School education or specialty in Hospitality.
- 1-2 years in a managerial position in a 4 / 5-star category hotel.
- Good command of English to meet business needs.
- Motivated and committed, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge in order to improve your personal performance.
- Flexible and responds quickly and positively to changing requirements including the performance of any tasks requested of you.
- Maintain high team focus by showing cooperation and support to colleagues in the pursuit of team goals.
- Possess basic knowledge of food and beverage preparation and service of various alcoholic.
- Able to remember, recite and promote the variety of menu items.
- Open minded with an outgoing personality.
- Willing to work for long hours and possess a positive attitude.
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
**Job:** _Food and Beverage_
**Title:** _Team Member F&B Service_
**Location:** _null_
**Requisition ID:** _HOT0ALPA_
**EOE/AA/Disabled/Veterans**

**Description:**
**Join Our Team at Alila Bangsar Kuala Lumpur - Bartender**
Are you a skilled bartender with a passion for delivering exceptional guest experiences? We are looking for an experienced and enthusiastic individual to join our dynamic team and contribute to the vibrant atmosphere at our hotel.
**Your Role**
+ Perform daily setup and closing duties to ensure smooth bar operations.
+ Prepare and dispense beverages accurately and in line with established procedures.
+ Deliver prompt and courteous service, creating memorable experiences for our guests.
+ Maintain cleanliness and organization in the bar area, including beverage storage.
+ Monitor bar stocks and supplies, ensuring timely requisitions based on par levels.
+ Record and report spoilages and wastages to your superior at the end of each shift.
+ Adhere to operational safety guidelines and health regulations at all times.
**Qualifications:**
**Qualifications**
+ Proven experience as a bartender in a professional setting, ideally within luxury hospitality.
+ Knowledge of beverage preparation techniques and bar equipment.
+ Strong interpersonal and customer service skills.
+ Attention to detail and commitment to maintaining high standards in cleanliness and service.
**Why Join Us?**
At Alila Bangsar Kuala Lumpur, you'll be part of a passionate team that values creativity, professionalism, and exceptional service. Bring your expertise and energy to our bar, where you'll help create unforgettable moments for our guests.
**Primary Location:** MY-10-Kuala Lumpur
**Organization:** Alila Bangsar Kuala Lumpur
**Job Level:** Full-time
**Job:** Bars/Restaurants/Outlets
**Req ID:** KUA
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.

**Description:**
**Join Our Leadership Team at Alila Bangsar Kuala Lumpur!**
We are looking for a dynamic and motivated Assistant Restaurant Manager to support the day-to-day operations of our vibrant dining outlet. You will work closely with the Restaurant Manager to deliver exceptional guest experiences, drive team performance, and maintain smooth and efficient service. This is a single-restaurant operation where your contribution will have a real and visible impact.
**Your Role**
+ Support the Restaurant Manager in overseeing all aspects of the restaurant and bar operations.
+ Ensure high levels of guest satisfaction by maintaining service quality and standards aligned with Hyatt and Alila expectations.
+ Assist in managing the service team, including training, coaching, and performance support.
+ Be hands-on during service periods, leading the team on the floor and setting the pace for excellent service.
+ Help monitor restaurant profitability, manage inventory, and ensure proper cost control practices are followed.
+ Collaborate with the Culinary team to ensure a seamless food and beverage experience.
+ Handle guest feedback and assist with service recovery efforts in a professional and timely manner.
+ Maintain compliance with food safety, hygiene, and health regulations.
+ Assist with promotional activities and restaurant marketing initiatives.
**Qualifications:**
**What We're Looking For**
+ Minimum of 2 years' experience in restaurant operations, ideally in a supervisory or team leader role.
+ Strong leadership skills with a hands-on, guest-focused approach.
+ Familiarity with restaurant POS systems and operational procedures.
+ Knowledge of food safety and hygiene practices according to Malaysian Food Act standards.
+ Positive attitude, good communication skills, and the ability to thrive in a fast-paced environment.
**Primary Location:** MY-10-Kuala Lumpur
**Organization:** Alila Bangsar Kuala Lumpur
**Job Level:** Full-time
**Job:** Bars/Restaurants/Outlets
**Req ID:** KUA
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.

**Description:**
**Summary**
At Hyatt, we believe our guests and colleagues select Hyatt because of our caring and attentive nature which focuses on providing efficient service and meaningful experiences alike. This position is ideal for candidates seeking an understanding of the Rooms function in the hospitality industry as candidates will have the opportunity to engage with colleagues, ensuring wellbeing and involvement in activities.
Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it's career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.
**Qualifications:**
**Qualifications**
+ Ideally with a relevant ongoing pursuant of degree or diploma in Hospitality or Tourism management.
+ Good customer service, communications and interpersonal skills are a must.
+ Able to work within an empowered and fast paced environment.
**Primary Location:** MY-10-Kuala Lumpur
**Organization:** Grand Hyatt Kuala Lumpur
**Job Level:** Full-time
**Job:** Intern
**Req ID:** KUA
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.

**Description**
American Express invites you to share your resume so you can be considered for future Premium Travel & Lifestyle Consultant opportunities in the Kuala Lumpur based Travel & Lifestyle organization.
**Areas of opportunities may include**
+ Customer Service
+ Reading Comprehension
+ Negotiation
+ Sales
**How will you make an impact in this role?**
Customers Interaction
+ Provide the full suite of customer service offerings (including booking, enquiries, requests) to our premium customers for the Hong Kong or Singapore market.
+ Assist our premium customers with their needs from flight, lodging, car rental, cruise, tour, dining, golf booking, concert tickets, access to private events, as well as a wide range of other travel and lifestyle requests all over the world.
+ Respond and follow-up on travel and lifestyle enquiries via multiple communication channels.
+ Research, recommend and tailor luxury holiday/ booking experiences to our premium customers.
+ Proactively offer options to customers and follow through to ensure customers are fully satisfied with the services and products.
+ Stay up to date around premium travel and luxury products.
+ Prepare written correspondence to customers when required to furnish information requested by customers.
+ Evaluate customers' complaints and ensure that they are taken care of expeditiously and satisfactorily, reporting service failures and making recommendations to prevent recurrences.
+ Identifying the root causes of service incidents/failures and provide solutions to de-escalate the customer's issues.
+ Leverage and research using a variety of internal and external resources to gain a deeper understanding of your customers and develop opportunities to deliver outstanding and proactive service.
+ Attend training and develop relevant knowledge and skills to uplift customer experience.
Growing Revenue Generating Opportunities
+ Plan and carry out travel sales activities to the agreed sales volumes, targets, and products.
+ Identify and promote areas with potential for revenue generation to cross-sell, upsell products and services including value added services.
+ Develop strategies intended to drive business growth and to achieve specific goals in a dynamic environment.
+ Work collaboratively with your team to grow the business with customers in a seamless manner.
+ Assume additional responsibilities and projects at the request of the leadership team when needed to support the business.
**Qualifications:**
+ Minimum of 2 years' experience in travel and/or concierge service industry, plus if you have supported the Hong Kong or Singapore market
+ Outstanding verbal and written communication skills in English and/or Cantonese
+ Deliver outstanding levels of customer service consistently and strive to provide the right solution for the customer in an efficient and agreed timeframe.
+ Being passionate and having the basic knowledge of travel destinations; products & experiences are desirable - Trainings will be provided to grow and improve industry knowledge.
+ Experience with Sabre or other GDS and or Basic Fares & Ticketing would be an advantage.
+ Consistent track record of meeting and exceeding performance & productivity metrics through high levels of customer happiness and sales generated.
+ Highly organized, ability to multitask, navigate across multiple systems and priorities and balance competing demands.
+ Resilient, highly dedicated, agile with a growth mindset are pre-requisite for this role.
+ Outstanding attention to detail, with an ability to balance between efficiency and quality.
+ Ability to work on a 24/7 rotating roster with starting shifts between 8am - 10pm, Monday through to Sunday over 365 days.
**Qualifications**
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
+ Competitive base salaries
+ Bonus incentives
+ Support for financial-well-being and retirement
+ Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
+ Flexible working model with hybrid or onsite arrangements depending on role and business needs
+ Generous paid parental leave policies (depending on your location)
+ Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
+ Free and confidential counseling support through our Healthy Minds program
+ Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
**Job:** Operations
**Primary Location:** Malaysia-SGR-Kuala Lumpur
**Schedule** Full-time
**Req ID:**