34 Customer Service & Helpdesk jobs in Malaysia
Technical Support Specialist (12-month Contract)
Kuala Lumpur, Kuala Lumpur
BD (Becton, Dickinson and Company)
Posted 28 days ago
Job Viewed
Job Description
**Job Description Summary**
**Job Description**
**About** **BD**
**Be part of something** **bigger!**
BD is one of the largest global medical device companies in the world and is advancing the world of health by improving medical discovery, diagnostics, and the delivery of care. The BD MMS Service and Support organization provides technical service and field support to BD's dispensing customers with a mission that's focused on knowing there's a patient at the center of everything we do so our pledge is to deliver exceptional service to our customers.
**Job Description**
We are the makers of possible
BD is one of the largest global medical technology companies in the world. Advancing the world of health is our Purpose, and it's no small feat. It takes the imagination and passion of all of us-from design and engineering to the manufacturing and marketing of our billions of MedTech products per year-to look at the impossible and find transformative solutions that turn dreams into possibilities.
**Why Join Us?**
A career at BD means learning and working alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. You will have the opportunity to help shape the trajectory of BD while leaving a legacy at the same time.
To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you'll discover a culture in which you can learn, grow and thrive. And find satisfaction in doing your part to make the world a better place.
Become a maker of possible with us!
As a **Technical Support Specialist** at Becton, Dickinson, you'll blend technical expertise with powerful customer service to support our innovative medical infusion devices and software. Reporting to the Technical Support Manager, you will answer inquiries for technical assistance by telephone and email, and remotely resolve device and software issues of basic to moderate complexity with limited assistance.
**Responsibilities:**
+ Windows 10/11
+ MS SQL Express 2016-2022
+ Networking and wireless protocols and standards
+ Desktop Firewall Management
+ Troubleshoot and resolve software and SQL Express installation errors.
+ Intermediate understanding of electronics and electronics repair.
**Soft Skills:**
+ Excellent written and verbal communication skills with effective listening skills and the ability to clearly explain complex technical problems to technical and non-technical audiences.
+ Succinct documentation of processes and resolution steps for case and knowledge management.
+ Superior time management skills with the ability to manage multiple high-priority issues simultaneously, meet commitments and provide timely responses.
+ Strong personal commitment to quality, customer service, and patient safety.
+ Works well in a remote team environment.
+ Proven ability to maintain a professional demeanor when handling complex user issues and high-pressure critical situations.
**Requirements:**
+ 2 years of experience in Microsoft Windows operating systems and related technologies. **OR**
+ Associate's degree in electronics, electronics repair or computer repair, with 2-4 years' experience providing support in a biomedical field, **OR**
+ Bachelor's degree in computer science or biomedical engineering with 1-2 years of experience.
**Click on apply if this sounds like you!**
Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.
To learn more about BD visit: Skills
Optional Skills
.
**Primary Work Location**
MYS Kuala Lumpur - Jalan Kerinchi
**Additional Locations**
**Work Shift**
Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.
**Job Description**
**About** **BD**
**Be part of something** **bigger!**
BD is one of the largest global medical device companies in the world and is advancing the world of health by improving medical discovery, diagnostics, and the delivery of care. The BD MMS Service and Support organization provides technical service and field support to BD's dispensing customers with a mission that's focused on knowing there's a patient at the center of everything we do so our pledge is to deliver exceptional service to our customers.
**Job Description**
We are the makers of possible
BD is one of the largest global medical technology companies in the world. Advancing the world of health is our Purpose, and it's no small feat. It takes the imagination and passion of all of us-from design and engineering to the manufacturing and marketing of our billions of MedTech products per year-to look at the impossible and find transformative solutions that turn dreams into possibilities.
**Why Join Us?**
A career at BD means learning and working alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. You will have the opportunity to help shape the trajectory of BD while leaving a legacy at the same time.
To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you'll discover a culture in which you can learn, grow and thrive. And find satisfaction in doing your part to make the world a better place.
Become a maker of possible with us!
As a **Technical Support Specialist** at Becton, Dickinson, you'll blend technical expertise with powerful customer service to support our innovative medical infusion devices and software. Reporting to the Technical Support Manager, you will answer inquiries for technical assistance by telephone and email, and remotely resolve device and software issues of basic to moderate complexity with limited assistance.
**Responsibilities:**
+ Windows 10/11
+ MS SQL Express 2016-2022
+ Networking and wireless protocols and standards
+ Desktop Firewall Management
+ Troubleshoot and resolve software and SQL Express installation errors.
+ Intermediate understanding of electronics and electronics repair.
**Soft Skills:**
+ Excellent written and verbal communication skills with effective listening skills and the ability to clearly explain complex technical problems to technical and non-technical audiences.
+ Succinct documentation of processes and resolution steps for case and knowledge management.
+ Superior time management skills with the ability to manage multiple high-priority issues simultaneously, meet commitments and provide timely responses.
+ Strong personal commitment to quality, customer service, and patient safety.
+ Works well in a remote team environment.
+ Proven ability to maintain a professional demeanor when handling complex user issues and high-pressure critical situations.
**Requirements:**
+ 2 years of experience in Microsoft Windows operating systems and related technologies. **OR**
+ Associate's degree in electronics, electronics repair or computer repair, with 2-4 years' experience providing support in a biomedical field, **OR**
+ Bachelor's degree in computer science or biomedical engineering with 1-2 years of experience.
**Click on apply if this sounds like you!**
Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.
To learn more about BD visit: Skills
Optional Skills
.
**Primary Work Location**
MYS Kuala Lumpur - Jalan Kerinchi
**Additional Locations**
**Work Shift**
Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.
This advertiser has chosen not to accept applicants from your region.
0
Assistant Contact Centre Manager (Sales) - Penang
Bayan Lepas
Teleperformance
Posted 10 days ago
Job Viewed
Job Description
Qualifications
Requirements: Bachelor’s degree or equivalent diploma. Dynamic leader with experience and passion for managing large and diverse teams across multiple workflows in a fast-paced environment, able to deal with rapid change and ambiguity. 8+ years of experience in operations, preferably in BPO/ITES industry. 5+ years of people management experience, including managing team leaders, and a strong desire to develop team members. Empathy for the Social community platform users and passion to create an exceptional user experience and provide outstanding support. Significant experience in a complex fast-paced environment. Excellent written and verbal communication skills. Preferred Requirements: Having high cultural awareness of political and social situations is a plus! Proficiency in English and Multi-lingual is highly preferred (depends on the market assignment). Build a positive relation with Client to create new business opportunities. Identify potential risks and opportunities for improvement in the process and suggest solutions. Responsibilities
Responsibilities: Manage the overall performance and governance of the Statements of Work (together with Vendor Account Management / Business Development). Manage the day-to-day operations in accordance with requirements and SLAs set out in this SOW. Prompt identification and resolution of Service delivery issues including implementation of preventative measures. Transition management during set up phase or expansion phases. Establish the Vendor infrastructure necessary to perform the Services, including all technology, financial, human resources, security, facilities, and communication resources. Install all Service delivery processes and Service Level reporting mechanisms. Provide exceptional people management, mentorship, and career development to members of your team, including managers and Agents, achieve low attrition levels and high employee engagement. Drive Operations teams to deliver continuous improvement and productivity/quality gains. Flag and escalate business risks timely to the Client teams.
#J-18808-Ljbffr
Requirements: Bachelor’s degree or equivalent diploma. Dynamic leader with experience and passion for managing large and diverse teams across multiple workflows in a fast-paced environment, able to deal with rapid change and ambiguity. 8+ years of experience in operations, preferably in BPO/ITES industry. 5+ years of people management experience, including managing team leaders, and a strong desire to develop team members. Empathy for the Social community platform users and passion to create an exceptional user experience and provide outstanding support. Significant experience in a complex fast-paced environment. Excellent written and verbal communication skills. Preferred Requirements: Having high cultural awareness of political and social situations is a plus! Proficiency in English and Multi-lingual is highly preferred (depends on the market assignment). Build a positive relation with Client to create new business opportunities. Identify potential risks and opportunities for improvement in the process and suggest solutions. Responsibilities
Responsibilities: Manage the overall performance and governance of the Statements of Work (together with Vendor Account Management / Business Development). Manage the day-to-day operations in accordance with requirements and SLAs set out in this SOW. Prompt identification and resolution of Service delivery issues including implementation of preventative measures. Transition management during set up phase or expansion phases. Establish the Vendor infrastructure necessary to perform the Services, including all technology, financial, human resources, security, facilities, and communication resources. Install all Service delivery processes and Service Level reporting mechanisms. Provide exceptional people management, mentorship, and career development to members of your team, including managers and Agents, achieve low attrition levels and high employee engagement. Drive Operations teams to deliver continuous improvement and productivity/quality gains. Flag and escalate business risks timely to the Client teams.
#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.
1
Customer Success Specialist - Korean - Penang
Bayan Lepas
Teleperformance
Posted 10 days ago
Job Viewed
Job Description
Overview
The Customer Success Specialist (CSS) will be responding to customer requests, managing concerns, and providing specific information based on the enquiries received via inbound phone call and email channels. The CSS will be the primary contact for customers using the client’s website shopping channel. The CSS lives the values of our client which are: Responsibility : The CSS represents the client and is the face of the brand to the outside world. Quality and a Passion for Excellence : We always want to shoot for the best possible result. The CSS is expected to project a professional company image through various communication channels. Qualifications
Education background: Bachelor’s Degree or at least Diploma or equivalent in any discipline. Must have B2 level English Language proficiency (reading, writing, speaking and aural comprehension)
link Work experience: Minimum of 6 months work experience in customer support in any industry. Fresh graduates are welcome with degrees in the following disciplines: English with Communication, English for Professionals, Mass Communication, or any related field. Call centre experience is not a ‘must’ but would be a distinct advantage. Required Interpersonal Skills: Customer Service orientation Customer Results/Solutions focused Customer Expectations Management Active Listening Skills Ability to handle queries and objections in a professional manner Passionate about communication and interacting with people is key to success in this role Able to receive continuous feedback and work in a fast-paced working environment Positive attitude and willingness to learn and go the ‘extra mile’ for self-improvement Emotional intelligence and ability to stay calm when customers are stressed or annoyed Good reasoning and analytical skills Able to demonstrate critical thinking, a proactive attitude, and composed communication in challenging situations Technical Skills: Minimum typing speed of 40wpm with a 90% accuracy score. Computer literate and fully conversant in Microsoft Windows and Microsoft Office. Responsibilities
(May perform other duties as requested that may not be specifically addressed in this document) Overview of CSS Role: CSS represents the brand, the culture, and the values of the client. Your attitude and how you behave will determine how our client is perceived by its customers. It is imperative that the CSS maintains a positive, empathetic, and professional attitude towards customers at all times. Customer concerns must be handled positively and professionally. Must interact, support, be open to receiving feedback and reporting issues on behalf of our customers. Responsibilities and Accountabilities Support customers to place online orders with the client. Provide timely support to customers through available communication channels (inbound phone calls and email). Process payments and confidential client information in a manner that is precise and safeguards the customer’s personal and financial payment data at all times. Proactively support customers to mitigate the risk of damage to the client’s brand and customer loyalty. Identify and escalate priority issues through appropriate channels as and when necessary. Work harmoniously with other team members to identify better ways of working and promote a culture of continuously improving the customer support experience. Maintain and improve quality of service by sharing suggestions and recommendations. Keep job knowledge and skills up to date by attending training and continuously learning. Meet all key performance indicators set by the company and client. Adhere to the policies and procedures set by the company and client.
#J-18808-Ljbffr
The Customer Success Specialist (CSS) will be responding to customer requests, managing concerns, and providing specific information based on the enquiries received via inbound phone call and email channels. The CSS will be the primary contact for customers using the client’s website shopping channel. The CSS lives the values of our client which are: Responsibility : The CSS represents the client and is the face of the brand to the outside world. Quality and a Passion for Excellence : We always want to shoot for the best possible result. The CSS is expected to project a professional company image through various communication channels. Qualifications
Education background: Bachelor’s Degree or at least Diploma or equivalent in any discipline. Must have B2 level English Language proficiency (reading, writing, speaking and aural comprehension)
link Work experience: Minimum of 6 months work experience in customer support in any industry. Fresh graduates are welcome with degrees in the following disciplines: English with Communication, English for Professionals, Mass Communication, or any related field. Call centre experience is not a ‘must’ but would be a distinct advantage. Required Interpersonal Skills: Customer Service orientation Customer Results/Solutions focused Customer Expectations Management Active Listening Skills Ability to handle queries and objections in a professional manner Passionate about communication and interacting with people is key to success in this role Able to receive continuous feedback and work in a fast-paced working environment Positive attitude and willingness to learn and go the ‘extra mile’ for self-improvement Emotional intelligence and ability to stay calm when customers are stressed or annoyed Good reasoning and analytical skills Able to demonstrate critical thinking, a proactive attitude, and composed communication in challenging situations Technical Skills: Minimum typing speed of 40wpm with a 90% accuracy score. Computer literate and fully conversant in Microsoft Windows and Microsoft Office. Responsibilities
(May perform other duties as requested that may not be specifically addressed in this document) Overview of CSS Role: CSS represents the brand, the culture, and the values of the client. Your attitude and how you behave will determine how our client is perceived by its customers. It is imperative that the CSS maintains a positive, empathetic, and professional attitude towards customers at all times. Customer concerns must be handled positively and professionally. Must interact, support, be open to receiving feedback and reporting issues on behalf of our customers. Responsibilities and Accountabilities Support customers to place online orders with the client. Provide timely support to customers through available communication channels (inbound phone calls and email). Process payments and confidential client information in a manner that is precise and safeguards the customer’s personal and financial payment data at all times. Proactively support customers to mitigate the risk of damage to the client’s brand and customer loyalty. Identify and escalate priority issues through appropriate channels as and when necessary. Work harmoniously with other team members to identify better ways of working and promote a culture of continuously improving the customer support experience. Maintain and improve quality of service by sharing suggestions and recommendations. Keep job knowledge and skills up to date by attending training and continuously learning. Meet all key performance indicators set by the company and client. Adhere to the policies and procedures set by the company and client.
#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.
2
Customer Success Specialist - Banking - English - KL
Petaling Jaya, Selangor
Teleperformance
Posted 10 days ago
Job Viewed
Job Description
Overview
The Customer Success Specialist (CSS) will be responding to customer requests, managing concerns, and providing specific information based on the enquiries received via inbound phone call and email channels. Qualifications
Job Requirements: Fluent in
English , with excellent written and verbal communication skills Education level:
SPM and above Able to work in 24/7 shift rotational basis Proven ability to promote and build extraordinary customer rapport Experience in a bank or financial institution customer service environment will have added advantage Willingness to learn and improve Fresh graduates are encouraged to apply. Responsibilities
(May perform other duties as requested that may not be specifically addressed in this document) Responsibilities and Accountabilities: Educate customers on self-service options and automated banking channels. Conduct callbacks for transaction confirmations and reach out for supporting documents as needed. Clarify customer needs, evaluate problems, and provide solutions. Perform specified KYC tasks when required.
#J-18808-Ljbffr
The Customer Success Specialist (CSS) will be responding to customer requests, managing concerns, and providing specific information based on the enquiries received via inbound phone call and email channels. Qualifications
Job Requirements: Fluent in
English , with excellent written and verbal communication skills Education level:
SPM and above Able to work in 24/7 shift rotational basis Proven ability to promote and build extraordinary customer rapport Experience in a bank or financial institution customer service environment will have added advantage Willingness to learn and improve Fresh graduates are encouraged to apply. Responsibilities
(May perform other duties as requested that may not be specifically addressed in this document) Responsibilities and Accountabilities: Educate customers on self-service options and automated banking channels. Conduct callbacks for transaction confirmations and reach out for supporting documents as needed. Clarify customer needs, evaluate problems, and provide solutions. Perform specified KYC tasks when required.
#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.
3
Customer Success Specialist (Non-Voice) - Mandarin - KL
Petaling Jaya, Selangor
Teleperformance
Posted 10 days ago
Job Viewed
Job Description
Overview
The Customer Success Specialist (CSS) will be responding to customer requests, managing concerns, and providing specific information based on the enquiries received via inbound phone call and email channels. The CSS will be the primary contact for customers using the client’s website shopping channel. The CSS lives the values of our client which are: Responsibility : The CSS represents the client and is the face of the brand to the outside world. Quality and a Passion for Excellence : We always want to shoot for the best possible result. The CSS is expected to project a professional company image through various communication channels. Qualifications
Education background: Bachelor’s Degree or at least Diploma or equivalent in any discipline. Must have B2 level English Language proficiency (reading, writing, speaking and aural comprehension). Work experience: Minimum of 6 months work experience in customer support in any industry. Fresh graduates are welcome with degrees in the following disciplines: English with Communication, English for Professionals, Mass Communication, or any related field. Call centre experience is not a ‘must’ but would be a distinct advantage. Required Interpersonal Skills: Customer Service orientation Customer Results/Solutions focussed Customer Expectations Management Active Listening Skills Ability to handle queries and objections in a professional manner Passionate about communication and interacting with people Able to receive continuous feedback and work in a fast-paced working environment Positive attitude and willingness to learn and go the ‘extra mile’ for self-improvement Emotional intelligence and ability to stay calm when customers are stressed or annoyed Good reasoning and analytical skills Able to demonstrate critical thinking, a proactive attitude, and composed communication in challenging situations Technical Skills: Minimum typing speed of 40wpm with a 90% accuracy score. Computer literate and fully conversant in Microsoft Windows and Microsoft Office. Responsibilities
(May perform other duties as requested that may not be specifically addressed in this document) Overview of CSS Role: CSS represents the brand, the culture, and the values of the client. Your attitude and how you behave will determine how our client is perceived by its customers. It is imperative that the CSS maintains a positive, empathetic, and professional attitude towards customers at all times. Customer concerns must be handled positively and professionally. Must interact, support, be open to receiving feedback and reporting issues on behalf of our customers. Responsibilities and Accountabilities: Support customers to place online orders with the client. Provide timely support to customers through available communication channels (inbound phone calls and email). Process payments and confidential client information in a precise manner, safeguarding the customer’s personal and financial payment data at all times. Proactively support customers to mitigate the risk of damage to the client’s brand and customer loyalty. Identify and escalate priority issues through appropriate channels as and when necessary. Work harmoniously with other team members to identify better ways of working and promote a culture of continuously improving the customer support experience. Maintain and improve quality of service by sharing suggestions and recommendations. Keep job knowledge and skills up to date by attending training and continuously learning. Meet all key performance indicators set by the company and client. Adhere to the policies and procedures set by the company and client.
#J-18808-Ljbffr
The Customer Success Specialist (CSS) will be responding to customer requests, managing concerns, and providing specific information based on the enquiries received via inbound phone call and email channels. The CSS will be the primary contact for customers using the client’s website shopping channel. The CSS lives the values of our client which are: Responsibility : The CSS represents the client and is the face of the brand to the outside world. Quality and a Passion for Excellence : We always want to shoot for the best possible result. The CSS is expected to project a professional company image through various communication channels. Qualifications
Education background: Bachelor’s Degree or at least Diploma or equivalent in any discipline. Must have B2 level English Language proficiency (reading, writing, speaking and aural comprehension). Work experience: Minimum of 6 months work experience in customer support in any industry. Fresh graduates are welcome with degrees in the following disciplines: English with Communication, English for Professionals, Mass Communication, or any related field. Call centre experience is not a ‘must’ but would be a distinct advantage. Required Interpersonal Skills: Customer Service orientation Customer Results/Solutions focussed Customer Expectations Management Active Listening Skills Ability to handle queries and objections in a professional manner Passionate about communication and interacting with people Able to receive continuous feedback and work in a fast-paced working environment Positive attitude and willingness to learn and go the ‘extra mile’ for self-improvement Emotional intelligence and ability to stay calm when customers are stressed or annoyed Good reasoning and analytical skills Able to demonstrate critical thinking, a proactive attitude, and composed communication in challenging situations Technical Skills: Minimum typing speed of 40wpm with a 90% accuracy score. Computer literate and fully conversant in Microsoft Windows and Microsoft Office. Responsibilities
(May perform other duties as requested that may not be specifically addressed in this document) Overview of CSS Role: CSS represents the brand, the culture, and the values of the client. Your attitude and how you behave will determine how our client is perceived by its customers. It is imperative that the CSS maintains a positive, empathetic, and professional attitude towards customers at all times. Customer concerns must be handled positively and professionally. Must interact, support, be open to receiving feedback and reporting issues on behalf of our customers. Responsibilities and Accountabilities: Support customers to place online orders with the client. Provide timely support to customers through available communication channels (inbound phone calls and email). Process payments and confidential client information in a precise manner, safeguarding the customer’s personal and financial payment data at all times. Proactively support customers to mitigate the risk of damage to the client’s brand and customer loyalty. Identify and escalate priority issues through appropriate channels as and when necessary. Work harmoniously with other team members to identify better ways of working and promote a culture of continuously improving the customer support experience. Maintain and improve quality of service by sharing suggestions and recommendations. Keep job knowledge and skills up to date by attending training and continuously learning. Meet all key performance indicators set by the company and client. Adhere to the policies and procedures set by the company and client.
#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.
4
Assistant Contact Centre Manager (Sales)
Petaling Jaya, Selangor
Teleperformance
Posted 10 days ago
Job Viewed
Job Description
Qualifications
Requirements: Bachelor’s degree or equivalent diploma. Dynamic leader with experience and passion for managing large and diverse teams across multiple workflows in a fast-paced environment, able to deal with rapid change and ambiguity. 8+ years of experience in operations, preferably in BPO/ITES industry. 5+ years of people management experience, including managing team leaders, and a strong desire to develop team members. Empathy for the Social community platform users and passion to create an exceptional user experience and provide outstanding support. Significant experience in a complex fast-paced environment. Excellent written and verbal communication skills. Preferred Requirements: Having high cultural awareness of political and social situations is a plus! Proficiency in English and Multi-lingual is highly preferred (depends on the market assignment). Build a positive relationship with Clients to create new business opportunities. Identify potential risks and opportunities for improvement in the process and suggest solutions. Responsibilities
Responsibilities: Manage the overall performance and governance of the Statements of Work (together with Vendor Account Management / Business Development). Manage the day-to-day operations in accordance with requirements and SLAs set out in this SOW. Prompt identification and resolution of Service delivery issues including implementation of preventative measures. Transition management during setup phase or expansion phases. Establish the Vendor infrastructure necessary to perform the Services, including all technology, financial, human resources, security, facilities, and communication resources. Install all Service delivery processes and Service Level reporting mechanisms. Provide exceptional people management, mentorship, and career development to members of your team, including managers and Agents, achieve low attrition levels and high employee engagement. Drive Operations teams to deliver continuous improvement and productivity/quality gains. Flag and escalate business risks timely to the Client teams.
#J-18808-Ljbffr
Requirements: Bachelor’s degree or equivalent diploma. Dynamic leader with experience and passion for managing large and diverse teams across multiple workflows in a fast-paced environment, able to deal with rapid change and ambiguity. 8+ years of experience in operations, preferably in BPO/ITES industry. 5+ years of people management experience, including managing team leaders, and a strong desire to develop team members. Empathy for the Social community platform users and passion to create an exceptional user experience and provide outstanding support. Significant experience in a complex fast-paced environment. Excellent written and verbal communication skills. Preferred Requirements: Having high cultural awareness of political and social situations is a plus! Proficiency in English and Multi-lingual is highly preferred (depends on the market assignment). Build a positive relationship with Clients to create new business opportunities. Identify potential risks and opportunities for improvement in the process and suggest solutions. Responsibilities
Responsibilities: Manage the overall performance and governance of the Statements of Work (together with Vendor Account Management / Business Development). Manage the day-to-day operations in accordance with requirements and SLAs set out in this SOW. Prompt identification and resolution of Service delivery issues including implementation of preventative measures. Transition management during setup phase or expansion phases. Establish the Vendor infrastructure necessary to perform the Services, including all technology, financial, human resources, security, facilities, and communication resources. Install all Service delivery processes and Service Level reporting mechanisms. Provide exceptional people management, mentorship, and career development to members of your team, including managers and Agents, achieve low attrition levels and high employee engagement. Drive Operations teams to deliver continuous improvement and productivity/quality gains. Flag and escalate business risks timely to the Client teams.
#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.
5
Assistant Contact Centre Manager (Customer Service) - Penang
Bayan Lepas
Teleperformance
Posted 10 days ago
Job Viewed
Job Description
Qualifications
Requirements: Bachelor’s degree or equivalent diploma. Dynamic leader with experience and passion for managing large and diverse teams across multiple workflows in a fast-paced environment, able to deal with rapid change and ambiguity. 8+ years of experience in operations, preferably in BPO/ITES industry. 5+ years of people management experience, including managing team leaders, and a strong desire to develop team members. Empathy for the Social community platform users and passion to create an exceptional user experience and provide outstanding support. Significant experience in a complex fast-paced environment. Excellent written and verbal communication skills. Preferred Requirements: Having high cultural awareness of political and social situations is a plus! Proficiency in English and Multi-lingual is highly preferred (depends on the market assignment). Build a positive relationship with Client to create new business opportunities. Identify potential risks and opportunities for improvement in the process and suggest solutions. Responsibilities
Responsibilities: Manage the overall performance and governance of the Statements of Work (together with Vendor Account Management / Business Development). Manage the day-to-day operations in accordance with requirements and SLAs set out in this SOW. Prompt identification and resolution of Service delivery issues including implementation of preventative measures. Transition management during setup phase or expansion phases. Establish the Vendor infrastructure necessary to perform the Services, including all technology, financial, human resources, security, facilities, and communication resources. Install all Service delivery processes and Service Level reporting mechanisms. Provide exceptional people management, mentorship, and career development to members of your team, including managers and Agents, achieve low attrition levels and high employee engagement. Drive Operations teams to deliver continuous improvement and productivity/quality gains. Flag and escalate business risks timely to the Client teams.
#J-18808-Ljbffr
Requirements: Bachelor’s degree or equivalent diploma. Dynamic leader with experience and passion for managing large and diverse teams across multiple workflows in a fast-paced environment, able to deal with rapid change and ambiguity. 8+ years of experience in operations, preferably in BPO/ITES industry. 5+ years of people management experience, including managing team leaders, and a strong desire to develop team members. Empathy for the Social community platform users and passion to create an exceptional user experience and provide outstanding support. Significant experience in a complex fast-paced environment. Excellent written and verbal communication skills. Preferred Requirements: Having high cultural awareness of political and social situations is a plus! Proficiency in English and Multi-lingual is highly preferred (depends on the market assignment). Build a positive relationship with Client to create new business opportunities. Identify potential risks and opportunities for improvement in the process and suggest solutions. Responsibilities
Responsibilities: Manage the overall performance and governance of the Statements of Work (together with Vendor Account Management / Business Development). Manage the day-to-day operations in accordance with requirements and SLAs set out in this SOW. Prompt identification and resolution of Service delivery issues including implementation of preventative measures. Transition management during setup phase or expansion phases. Establish the Vendor infrastructure necessary to perform the Services, including all technology, financial, human resources, security, facilities, and communication resources. Install all Service delivery processes and Service Level reporting mechanisms. Provide exceptional people management, mentorship, and career development to members of your team, including managers and Agents, achieve low attrition levels and high employee engagement. Drive Operations teams to deliver continuous improvement and productivity/quality gains. Flag and escalate business risks timely to the Client teams.
#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.
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6
Customer Success Specialist - English - Penang
Bayan Lepas
Teleperformance
Posted 10 days ago
Job Viewed
Job Description
Overview
The Customer Success Specialist (CSS) will be responding to customer requests, managing concerns, and providing specific information based on the enquiries received via inbound phone call and email channels. The CSS will be the primary contact for customers using the client’s website shopping channel. The CSS lives the values of our client which are: Responsibility : The CSS represents the client and is the face of the brand to the outside world. Quality and a Passion for Excellence : We always want to shoot for the best possible result. The CSS is expected to project a professional company image through various communication channels. Qualifications
Education background: Bachelor’s Degree or at least Diploma or equivalent in any discipline. Must have B2 level English Language proficiency (reading, writing, speaking and aural comprehension)
(link) Work experience: Minimum of 6 months work experience in customer support in any industry. Fresh graduates are welcome with degrees in the following disciplines: English with Communication, English for Professionals, Mass Communication, or any related field. Call centre experience is not a ‘must’ but would be a distinct advantage. Required Interpersonal Skills: Customer Service orientation Customer Results/Solutions focused Customer Expectations Management Active Listening Skills Ability to handle queries and objections in a professional manner Passionate about communication and interacting with people is key to success in this role Able to receive continuous feedback and work in a fast-paced working environment Positive attitude and willingness to learn and go the ‘extra mile’ for self-improvement Emotional intelligence and ability to stay calm when customers are stressed or annoyed Good reasoning and analytical skills Able to demonstrate critical thinking, a proactive attitude, and composed communication in challenging situations Technical Skills: Minimum typing speed of 40wpm with a 90% accuracy score. Computer literate and fully conversant in Microsoft Windows and Microsoft Office. Responsibilities
(May perform other duties as requested that may not be specifically addressed in this document) Overview of CSS Role: CSS represents the brand, the culture, and the values of the client Your attitude and how you behave will determine how our client is perceived by its customers It is imperative that the CSS maintains a positive, empathetic, and professional attitude towards customers at all times Customer concerns must be handled positively and professionally Must interact, support, be open to receiving feedback and reporting issues on behalf of our customers Responsibilities and Accountabilities Support customers to place online orders with the client Provide timely support to customers through available communication channels (inbound phone calls and email) Process payments and confidential client information in a manner that is precise and safeguards the customer’s personal and financial payment data at all times Proactively support customers to mitigate the risk of damage to the client’s brand and customer loyalty Identify and escalate priority issues through appropriate channels as and when necessary Work harmoniously with other team members to identify better ways of working and promote a culture of continuously improving the customer support experience Maintain and improve quality of service by sharing suggestions and recommendations Keep job knowledge and skills up to date by attending training and continuously learning Meet all key performance indicators set by the company and client Adhere to the policies and procedures set by the company and client
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The Customer Success Specialist (CSS) will be responding to customer requests, managing concerns, and providing specific information based on the enquiries received via inbound phone call and email channels. The CSS will be the primary contact for customers using the client’s website shopping channel. The CSS lives the values of our client which are: Responsibility : The CSS represents the client and is the face of the brand to the outside world. Quality and a Passion for Excellence : We always want to shoot for the best possible result. The CSS is expected to project a professional company image through various communication channels. Qualifications
Education background: Bachelor’s Degree or at least Diploma or equivalent in any discipline. Must have B2 level English Language proficiency (reading, writing, speaking and aural comprehension)
(link) Work experience: Minimum of 6 months work experience in customer support in any industry. Fresh graduates are welcome with degrees in the following disciplines: English with Communication, English for Professionals, Mass Communication, or any related field. Call centre experience is not a ‘must’ but would be a distinct advantage. Required Interpersonal Skills: Customer Service orientation Customer Results/Solutions focused Customer Expectations Management Active Listening Skills Ability to handle queries and objections in a professional manner Passionate about communication and interacting with people is key to success in this role Able to receive continuous feedback and work in a fast-paced working environment Positive attitude and willingness to learn and go the ‘extra mile’ for self-improvement Emotional intelligence and ability to stay calm when customers are stressed or annoyed Good reasoning and analytical skills Able to demonstrate critical thinking, a proactive attitude, and composed communication in challenging situations Technical Skills: Minimum typing speed of 40wpm with a 90% accuracy score. Computer literate and fully conversant in Microsoft Windows and Microsoft Office. Responsibilities
(May perform other duties as requested that may not be specifically addressed in this document) Overview of CSS Role: CSS represents the brand, the culture, and the values of the client Your attitude and how you behave will determine how our client is perceived by its customers It is imperative that the CSS maintains a positive, empathetic, and professional attitude towards customers at all times Customer concerns must be handled positively and professionally Must interact, support, be open to receiving feedback and reporting issues on behalf of our customers Responsibilities and Accountabilities Support customers to place online orders with the client Provide timely support to customers through available communication channels (inbound phone calls and email) Process payments and confidential client information in a manner that is precise and safeguards the customer’s personal and financial payment data at all times Proactively support customers to mitigate the risk of damage to the client’s brand and customer loyalty Identify and escalate priority issues through appropriate channels as and when necessary Work harmoniously with other team members to identify better ways of working and promote a culture of continuously improving the customer support experience Maintain and improve quality of service by sharing suggestions and recommendations Keep job knowledge and skills up to date by attending training and continuously learning Meet all key performance indicators set by the company and client Adhere to the policies and procedures set by the company and client
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7
Customer Success Specialist - Mandarin - Penang
Bayan Lepas
Teleperformance
Posted 10 days ago
Job Viewed
Job Description
Overview
The Customer Success Specialist (CSS) will be responding to customer requests, managing concerns, and providing specific information based on the enquiries received via inbound phone call and email channels. The CSS will be the primary contact for customers using the client’s website shopping channel. The CSS lives the values of our client which are: Responsibility : The CSS represents the client and is the face of the brand to the outside world. Quality and a Passion for Excellence : We always want to shoot for the best possible result. The CSS is expected to project a professional company image through various communication channels. Qualifications
Education background: Bachelor’s Degree or at least Diploma or equivalent in any discipline. Must have B2 level English Language proficiency (reading, writing, speaking and aural comprehension). Work experience: Minimum of 6 months work experience in customer support in any industry. Fresh graduates are welcome with degrees in the following disciplines: English with Communication, English for Professionals, Mass Communication, or any related field. Call centre experience is not a ‘must’ but would be a distinct advantage. Required Interpersonal Skills: Customer Service orientation Customer Results/Solutions focussed Customer Expectations Management Active Listening Skills Ability to handle queries and objections in a professional manner Passionate about communication and interacting with people is key to success in this role Able to receive continuous feedback and work in a fast-paced working environment Positive attitude and willingness to learn and go the ‘extra mile’ for self-improvement Emotional intelligence and ability to stay calm when customers are stressed or annoyed Good reasoning and analytical skills Able to demonstrate critical thinking, a proactive attitude, and composed communication in challenging situations Technical Skills: Minimum typing speed of 40wpm with a 90% accuracy score. Computer literate and fully conversant in Microsoft Windows and Microsoft Office. Responsibilities
(May perform other duties as requested that may not be specifically addressed in this document) Overview of CSS Role: CSS represents the brand, the culture, and the values of the client. Your attitude and how you behave will determine how our client is perceived by its customers. It is imperative that the CSS maintains a positive, empathetic, and professional attitude towards customers at all times. Customer concerns must be handled positively and professionally. Must interact, support, be open to receiving feedback and reporting issues on behalf of our customers. Responsibilities and Accountabilities: Support customers to place online orders with the client. Provide timely support to customers through available communication channels (inbound phone calls and email). Process payments and confidential client information in a manner that is precise and safeguards the customer’s personal and financial payment data at all times. Proactively support customers to mitigate the risk of damage to the client’s brand and customer loyalty. Identify and escalate priority issues through appropriate channels as and when necessary. Work harmoniously with other team members to identify better ways of working and promotes a culture of continuously improving the customer support experience. Maintain and improve quality of service by sharing suggestions and recommendations. Keep job knowledge and skills up to date by attending training and continuously learning. Meet all key performance indicators set by the company and client. Adhere to the policies and procedures set by the company and client.
#J-18808-Ljbffr
The Customer Success Specialist (CSS) will be responding to customer requests, managing concerns, and providing specific information based on the enquiries received via inbound phone call and email channels. The CSS will be the primary contact for customers using the client’s website shopping channel. The CSS lives the values of our client which are: Responsibility : The CSS represents the client and is the face of the brand to the outside world. Quality and a Passion for Excellence : We always want to shoot for the best possible result. The CSS is expected to project a professional company image through various communication channels. Qualifications
Education background: Bachelor’s Degree or at least Diploma or equivalent in any discipline. Must have B2 level English Language proficiency (reading, writing, speaking and aural comprehension). Work experience: Minimum of 6 months work experience in customer support in any industry. Fresh graduates are welcome with degrees in the following disciplines: English with Communication, English for Professionals, Mass Communication, or any related field. Call centre experience is not a ‘must’ but would be a distinct advantage. Required Interpersonal Skills: Customer Service orientation Customer Results/Solutions focussed Customer Expectations Management Active Listening Skills Ability to handle queries and objections in a professional manner Passionate about communication and interacting with people is key to success in this role Able to receive continuous feedback and work in a fast-paced working environment Positive attitude and willingness to learn and go the ‘extra mile’ for self-improvement Emotional intelligence and ability to stay calm when customers are stressed or annoyed Good reasoning and analytical skills Able to demonstrate critical thinking, a proactive attitude, and composed communication in challenging situations Technical Skills: Minimum typing speed of 40wpm with a 90% accuracy score. Computer literate and fully conversant in Microsoft Windows and Microsoft Office. Responsibilities
(May perform other duties as requested that may not be specifically addressed in this document) Overview of CSS Role: CSS represents the brand, the culture, and the values of the client. Your attitude and how you behave will determine how our client is perceived by its customers. It is imperative that the CSS maintains a positive, empathetic, and professional attitude towards customers at all times. Customer concerns must be handled positively and professionally. Must interact, support, be open to receiving feedback and reporting issues on behalf of our customers. Responsibilities and Accountabilities: Support customers to place online orders with the client. Provide timely support to customers through available communication channels (inbound phone calls and email). Process payments and confidential client information in a manner that is precise and safeguards the customer’s personal and financial payment data at all times. Proactively support customers to mitigate the risk of damage to the client’s brand and customer loyalty. Identify and escalate priority issues through appropriate channels as and when necessary. Work harmoniously with other team members to identify better ways of working and promotes a culture of continuously improving the customer support experience. Maintain and improve quality of service by sharing suggestions and recommendations. Keep job knowledge and skills up to date by attending training and continuously learning. Meet all key performance indicators set by the company and client. Adhere to the policies and procedures set by the company and client.
#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.
8
Customer Success Specialist - Khmer - Penang
Bayan Lepas
Teleperformance
Posted 10 days ago
Job Viewed
Job Description
Overview
The Customer Success Specialist (CSS) will be responding to customer requests, managing concerns, and providing specific information based on the enquiries received via inbound phone call and email channels. The CSS will be the primary contact for customers using the client’s website shopping channel. The CSS lives the values of our client which are: Responsibility : The CSS represents the client and is the face of the brand to the outside world. Quality and a Passion for Excellence : We always want to shoot for the best possible result. The CSS is expected to project a professional company image through various communication channels. Qualifications
Education background: Bachelor’s Degree or at least Diploma or equivalent in any discipline. Must have B2 level English Language proficiency (reading, writing, speaking and aural comprehension)
link Work experience: Minimum of 6 months work experience in customer support in any industry. Fresh graduates are welcome with degrees in the following disciplines: English with Communication, English for Professionals, Mass Communication, or any related field. Call centre experience is not a ‘must’ but would be a distinct advantage. Required Interpersonal Skills: Customer Service orientation Customer Results/Solutions focussed Customer Expectations Management Active Listening Skills Ability to handle queries and objections in a professional manner Passionate about communication and interacting with people is key to success in this role Able to receive continuous feedback and work in a fast-paced working environment Positive attitude and willingness to learn and go the ‘extra mile’ for self-improvement Emotional intelligence and ability to stay calm when customers are stressed or annoyed Good reasoning and analytical skills Able to demonstrate critical thinking, a proactive attitude, and composed communication in challenging situations Technical Skills: Minimum typing speed of 40wpm with a 90% accuracy score. Computer literate and fully conversant in Microsoft Windows and Microsoft Office. Responsibilities
(May perform other duties as requested that may not be specifically addressed in this document) Overview of CSS Role: CSS represents the brand, the culture, and the values of the client. Your attitude and how you behave will determine how our client is perceived by its customers. It is imperative that the CSS maintains a positive, empathetic, and professional attitude towards customers at all times. Customer concerns must be handled positively and professionally. Must interact, support, be open to receiving feedback and reporting issues on behalf of our customers. Responsibilities and Accountabilities: Support customers to place online orders with the client. Provide timely support to customers through available communication channels (inbound phone calls and email). Process payments and confidential client information in a manner that is precise and safeguards the customer’s personal and financial payment data at all times. Proactively support customers to mitigate the risk of damage to the client’s brand and customer loyalty. Identify and escalate priority issues through appropriate channels as and when necessary. Work harmoniously with other team members to identify better ways of working and promote a culture of continuously improving the customer support experience. Maintain and improve quality of service by sharing suggestions and recommendations. Keep job knowledge and skills up to date by attending training and continuously learning. Meet all key performance indicators set by the company and client. Adhere to the policies and procedures set by the company and client.
#J-18808-Ljbffr
The Customer Success Specialist (CSS) will be responding to customer requests, managing concerns, and providing specific information based on the enquiries received via inbound phone call and email channels. The CSS will be the primary contact for customers using the client’s website shopping channel. The CSS lives the values of our client which are: Responsibility : The CSS represents the client and is the face of the brand to the outside world. Quality and a Passion for Excellence : We always want to shoot for the best possible result. The CSS is expected to project a professional company image through various communication channels. Qualifications
Education background: Bachelor’s Degree or at least Diploma or equivalent in any discipline. Must have B2 level English Language proficiency (reading, writing, speaking and aural comprehension)
link Work experience: Minimum of 6 months work experience in customer support in any industry. Fresh graduates are welcome with degrees in the following disciplines: English with Communication, English for Professionals, Mass Communication, or any related field. Call centre experience is not a ‘must’ but would be a distinct advantage. Required Interpersonal Skills: Customer Service orientation Customer Results/Solutions focussed Customer Expectations Management Active Listening Skills Ability to handle queries and objections in a professional manner Passionate about communication and interacting with people is key to success in this role Able to receive continuous feedback and work in a fast-paced working environment Positive attitude and willingness to learn and go the ‘extra mile’ for self-improvement Emotional intelligence and ability to stay calm when customers are stressed or annoyed Good reasoning and analytical skills Able to demonstrate critical thinking, a proactive attitude, and composed communication in challenging situations Technical Skills: Minimum typing speed of 40wpm with a 90% accuracy score. Computer literate and fully conversant in Microsoft Windows and Microsoft Office. Responsibilities
(May perform other duties as requested that may not be specifically addressed in this document) Overview of CSS Role: CSS represents the brand, the culture, and the values of the client. Your attitude and how you behave will determine how our client is perceived by its customers. It is imperative that the CSS maintains a positive, empathetic, and professional attitude towards customers at all times. Customer concerns must be handled positively and professionally. Must interact, support, be open to receiving feedback and reporting issues on behalf of our customers. Responsibilities and Accountabilities: Support customers to place online orders with the client. Provide timely support to customers through available communication channels (inbound phone calls and email). Process payments and confidential client information in a manner that is precise and safeguards the customer’s personal and financial payment data at all times. Proactively support customers to mitigate the risk of damage to the client’s brand and customer loyalty. Identify and escalate priority issues through appropriate channels as and when necessary. Work harmoniously with other team members to identify better ways of working and promote a culture of continuously improving the customer support experience. Maintain and improve quality of service by sharing suggestions and recommendations. Keep job knowledge and skills up to date by attending training and continuously learning. Meet all key performance indicators set by the company and client. Adhere to the policies and procedures set by the company and client.
#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.
9