2,853 Customer Service & Helpdesk jobs in Malaysia

ELSA ENERGY Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

ELSA ENERGY Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

1 month ago Be among the first 25 applicants

Role Purpose:

Responsible for delivering professional and efficient legal advice, services, and support to projects and operations within the Joint Development Area (JDA), including legal advisory, regulatory and statutory compliance, governance matters, drafting legal documents, contract negotiations, and managing legal disputes. Also accountable for recommending appropriate actions to safeguard the company's legal and commercial interests, while supporting its business needs and strategic objectives in venture-related activities.

Role Purpose:

Responsible for delivering professional and efficient legal advice, services, and support to projects and operations within the Joint Development Area (JDA), including legal advisory, regulatory and statutory compliance, governance matters, drafting legal documents, contract negotiations, and managing legal disputes. Also accountable for recommending appropriate actions to safeguard the company's legal and commercial interests, while supporting its business needs and strategic objectives in venture-related activities.

Key Accountabilities:

• Provide legal advice and opinions on matters related to applicable laws, regulatory requirements, and potential legal and commercial risks associated with the companys operations and activities, ensuring informed decision-making.
• Advise and make recommendations on the development and application of Malaysian and Thai laws, as well as relevant international laws with extraterritorial effect, in relation to the company's operations and projects.
• Review and prepare tender and legal documentation to ensure alignment with Companys policies, guidelines and governance to protect Companys interest.
• Act as Legal Advisor in Tender Committee meetings for all tenders valuing USD250K and below.
• Negotiate contractual terms and conditions to ensure they are formulated in the best interest of Company.
• Assist stakeholders on possible and practical lessons learned to be addressed in the Companys Contract
• Standard Forms Terms and Conditions for contract risk management to minimize legal exposure.
• Assist Senior Legal Counsel on matters related to contract management and formulate with stakeholders for any contract management closure per the approved Limits of Authority, policies and procedures.
• Assist Senior Legal Counsel / Head Legal Counsel on Companys legal disputes and litigation matters while coordinating with external lawyers (Advocates & Solicitors) on the legal proceedings and align with COMPANY guidelines, policies and procedures.
• Assist as and when required by Senior Legal Counsel / Head Legal Counsel for any secretarial related matters that involved COMPANYs shareholders. Ensure that all corporate and company secretarial obligations for the Company are discharged in accordance with the requirements of applicable laws and corporate governance.
• Maintain relationship with shareholders and stakeholders to keep them abreast with the latest information on COMPANY's business update and progress and aim to enhance the self confidence in COMPANY services, products and business solutions.
  
  
  

• Bachelor Degree in Laws / LLB or Barrister-at-Law from recognized universities / institutions.
• Minimum 6 years working experience as legal officer or advocate & solicitor.
• Experience in oil & gas industries is an advantage.
• Must be computer and IT literate.
• Possesses good communication skills and negotiation skills.
• Required Language(s): English & Thai
  

• Seniority level Not Applicable

• Employment type Full-time

• Job function Legal
• Industries Oil and Gas

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This job is for an Account Admin Executive/Customer Service Coordinator. You might like this job because you’ll help manage finances and improve customer relationships, making a direct impact on the business's success!

Responsible for the planning, managing and running of all the finance activities & operations of the subsidiary branch (Assembly Industry). Assist for the daily local operations and internal office processes for our subsidiary branch.

• Oversee accounting functions, including financial reporting, records, compliance with regulatory requirements, and all related activities.
• Assist in audits and ensure compliance with internal policies and external regulations.
• Manage and maintain relationships with stakeholders to ensure compliance and facilitate negotiations as needed.
• Assist headquarters with local operations & administrations, including employee relations, customer enquiries, and billing activities.
• Collaborate with cross-functional teams to support operational goals.
• Prepare and present financial and operational reports to senior management.
• Monitor and improve internal office processes for efficiency and effectiveness.
• To manage ad hoc task assigned by management from time to time

Customer Service Coordinator:

Response to customer enquiry & ordering, monitor & arrangement of logistic matter, handling customer complaint and maintain good relationship with our customer and colleague.

• Provide outstanding customer service to improve customer satisfaction and relationship
• Prepare Sales order (cash) and Delivery order (DO)
• Monitor and arrangement of logistic matter for product order delivery time to ensure on-time delivery to customers
• Handle incoming phone calls related to; return material requests, product sample and order referrals, sales promotions and etc
• Alert customer on delivery and flow issues in advance
• Maintain database of customer sales order and invoicing records
• Attend to customer enquiries, complaints and customer service
• Maintain proper and on time filing
• Well maintain CRM record
• To manage ad hoc task assigned by management from time to time
• Provide outstanding customer service to improve customer satisfaction and relationship
• Prepare Sales order (cash) and Delivery order (DO)
• Monitor and arrangement of logistic matter for product order delivery time to ensure on-time delivery to customers
• Handle incoming phone calls related to; return material requests, product sample and order referrals, sales promotions and etc
• Alert customer on delivery and flow issues in advance
• Coordinate, analyze and improve customer service functions to meet Company goals
• Maintain database of customer sales order and invoicing records
• Assist in sales & marketing activities and inventory control maintenance
• Attend to customer enquiries, complaints and customer service
• Maintain proper and on time filing
• Well maintain CRM record
• Anticipate in ISO activities
• To manage ad hoc task assigned by management from time to time

Account Admin Executive

• Diploma or Degree in Accounting, Finance, Business Administration, or related field.
• Minimum 1–2 years of relevant working experience in accounting and administrative support roles.
• Familiarity with accounting software (e.g. SQL) is preferred.
• Experience handling full or partial set of accounts is advantageous.
• Good command of Microsoft Office tools, especially Excel (pivot table, VLOOKUP, etc.).
• Responsible, well-organized, and able to meet deadlines.
• Proactive and able to work independently with minimal supervision.
• Proficient in written and spoken Mandarin, English and Bahasa Malaysia

Customer Service Coordinator

• SPM/Diploma or equivalent
• Or Min 2 years’ experience in related field
• Maturity, responsible and friendly
• Accurate, efficient and organized with the ability to priorities tasks as needed
• Professional, confident and diplomatic when liaising with others
• Good time management and ability to multitask
• Strong verbal and written communication skills in Mandarin, English and Bahasa Malaysia

• Customer Experience Specialist (Remote in Malaysia)

We are looking for a dynamic and experienced Customer Experience Specialist to join our fast-growing Paytech Startup Company.

As a Customer Experience Specialist, you will be responsible for responding to customer queries in a timely manner, via phone, email or chat and supporting merchants on qlub’s platform and services.

Key Responsibilities:

• Responsible for responding to customer queries in a timely manner, via phone, email or chat.
• Identify and troubleshoot issues that customers may encounter while using the service.
• Capture, organise and report any product issues or useful discussions brought up by customers to the internal team.
• Work closely with the Operations team to follow up with customers to ensure technical issues are resolved.
• Support management with important strategic insights and recommendations based on on-ground feedback, reports & industry trends.

Requirements:

• 1 - 2 years of experience in customer support (with call centre or fintech experience is highly preferred)
• Fluent in English and Chinese to liaise with international clients and associates. (Cantonese is speaking is a plus.)
• Familiar in using Excel and Google Sheet. Basic exposure to HubSpot and Tableau is an advantage.
• Ability to multitask and prioritize in a fast-paced environment.
• Strong problem-solving skills and attention to detail.
• Customer-focused with a positive attitude.
• Availability to work flexible hours, including weekends.
• Based in Malaysia and eligible to work in Malaysia

Why Join Us?

• Be part of a fast-moving startup that offers plenty of opportunities for personal and professional growth
• Experience growing a business from an early-stage startup
• Work with a global team of passionate and driven individuals who are dedicated to changing the payments landscape for restaurants

If you are an ambitious and driven individual who is excited about the opportunity to join a startup and make a real impact, we would love to hear from you. Apply now and take the first step towards an exciting new career with qlub!

• Customer Experience Specialist (Remote in Malaysia)

We are looking for a dynamic and experienced Customer Experience Specialist to join our fast-growing Paytech Startup Company.

As a Customer Experience Specialist, you will be responsible for responding to customer queries in a timely manner, via phone, email or chat and supporting merchants on qlub’s platform and services.

Key Responsibilities:

• Responsible for responding to customer queries in a timely manner, via phone, email or chat.
• Identify and troubleshoot issues that customers may encounter while using the service.
• Capture, organise and report any product issues or useful discussions brought up by customers to the internal team.
• Work closely with the Operations team to follow up with customers to ensure technical issues are resolved.
• Support management with important strategic insights and recommendations based on on-ground feedback, reports & industry trends.

Requirements:

• 1 - 2 years of experience in customer support (with call centre or fintech experience is highly preferred)
• Fluent in English and Chinese to liaise with international clients and associates. (Cantonese is speaking is a plus.)
• Familiar in using Excel and Google Sheet. Basic exposure to HubSpot and Tableau is an advantage.
• Ability to multitask and prioritize in a fast-paced environment.
• Strong problem-solving skills and attention to detail.
• Customer-focused with a positive attitude.
• Availability to work flexible hours, including weekends.
• Based in Malaysia and eligible to work in Malaysia

Why Join Us?

• Be part of a fast-moving startup that offers plenty of opportunities for personal and professional growth
• Experience growing a business from an early-stage startup
• Work with a global team of passionate and driven individuals who are dedicated to changing the payments landscape for restaurants

If you are an ambitious and driven individual who is excited about the opportunity to join a startup and make a real impact, we would love to hear from you. Apply now and take the first step towards an exciting new career with qlub!

• Customer Experience Specialist (Remote in Malaysia)

We are looking for a dynamic and experienced Customer Experience Specialist to join our fast-growing Paytech Startup Company.

As a Customer Experience Specialist, you will be responsible for responding to customer queries in a timely manner, via phone, email or chat and supporting merchants on qlub’s platform and services.

Key Responsibilities:

• Responsible for responding to customer queries in a timely manner, via phone, email or chat.
• Identify and troubleshoot issues that customers may encounter while using the service.
• Capture, organise and report any product issues or useful discussions brought up by customers to the internal team.
• Work closely with the Operations team to follow up with customers to ensure technical issues are resolved.
• Support management with important strategic insights and recommendations based on on-ground feedback, reports & industry trends.

Requirements:

• 1 - 2 years of experience in customer support (with call centre or fintech experience is highly preferred)
• Fluent in English and Chinese to liaise with international clients and associates. (Cantonese is speaking is a plus.)
• Familiar in using Excel and Google Sheet. Basic exposure to HubSpot and Tableau is an advantage.
• Ability to multitask and prioritize in a fast-paced environment.
• Strong problem-solving skills and attention to detail.
• Customer-focused with a positive attitude.
• Availability to work flexible hours, including weekends.
• Based in Malaysia and eligible to work in Malaysia

Why Join Us?

• Be part of a fast-moving startup that offers plenty of opportunities for personal and professional growth
• Experience growing a business from an early-stage startup
• Work with a global team of passionate and driven individuals who are dedicated to changing the payments landscape for restaurants

If you are an ambitious and driven individual who is excited about the opportunity to join a startup and make a real impact, we would love to hear from you. Apply now and take the first step towards an exciting new career with qlub!

• Customer Experience Specialist (Remote in Malaysia)

We are looking for a dynamic and experienced Customer Experience Specialist to join our fast-growing Paytech Startup Company.

As a Customer Experience Specialist, you will be responsible for responding to customer queries in a timely manner, via phone, email or chat and supporting merchants on qlub’s platform and services.

Key Responsibilities:

• Responsible for responding to customer queries in a timely manner, via phone, email or chat.
• Identify and troubleshoot issues that customers may encounter while using the service.
• Capture, organise and report any product issues or useful discussions brought up by customers to the internal team.
• Work closely with the Operations team to follow up with customers to ensure technical issues are resolved.
• Support management with important strategic insights and recommendations based on on-ground feedback, reports & industry trends.

Requirements:

• 1 - 2 years of experience in customer support (with call centre or fintech experience is highly preferred)
• Fluent in English and Chinese to liaise with international clients and associates. (Cantonese is speaking is a plus.)
• Familiar in using Excel and Google Sheet. Basic exposure to HubSpot and Tableau is an advantage.
• Ability to multitask and prioritize in a fast-paced environment.
• Strong problem-solving skills and attention to detail.
• Customer-focused with a positive attitude.
• Availability to work flexible hours, including weekends.
• Based in Malaysia and eligible to work in Malaysia

Why Join Us?

• Be part of a fast-moving startup that offers plenty of opportunities for personal and professional growth
• Experience growing a business from an early-stage startup
• Work with a global team of passionate and driven individuals who are dedicated to changing the payments landscape for restaurants

If you are an ambitious and driven individual who is excited about the opportunity to join a startup and make a real impact, we would love to hear from you. Apply now and take the first step towards an exciting new career with qlub!

• Customer Experience Specialist (Remote in Malaysia)

We are looking for a dynamic and experienced Customer Experience Specialist to join our fast-growing Paytech Startup Company.

As a Customer Experience Specialist, you will be responsible for responding to customer queries in a timely manner, via phone, email or chat and supporting merchants on qlub’s platform and services.

Key Responsibilities:

• Responsible for responding to customer queries in a timely manner, via phone, email or chat.
• Identify and troubleshoot issues that customers may encounter while using the service.
• Capture, organise and report any product issues or useful discussions brought up by customers to the internal team.
• Work closely with the Operations team to follow up with customers to ensure technical issues are resolved.
• Support management with important strategic insights and recommendations based on on-ground feedback, reports & industry trends.

Requirements:

• 1 - 2 years of experience in customer support (with call centre or fintech experience is highly preferred)
• Fluent in English and Chinese to liaise with international clients and associates. (Cantonese is speaking is a plus.)
• Familiar in using Excel and Google Sheet. Basic exposure to HubSpot and Tableau is an advantage.
• Ability to multitask and prioritize in a fast-paced environment.
• Strong problem-solving skills and attention to detail.
• Customer-focused with a positive attitude.
• Availability to work flexible hours, including weekends.
• Based in Malaysia and eligible to work in Malaysia

Why Join Us?

• Be part of a fast-moving startup that offers plenty of opportunities for personal and professional growth
• Experience growing a business from an early-stage startup
• Work with a global team of passionate and driven individuals who are dedicated to changing the payments landscape for restaurants

If you are an ambitious and driven individual who is excited about the opportunity to join a startup and make a real impact, we would love to hear from you. Apply now and take the first step towards an exciting new career with qlub!

• Customer Experience Specialist (Remote in Malaysia)

We are looking for a dynamic and experienced Customer Experience Specialist to join our fast-growing Paytech Startup Company.

As a Customer Experience Specialist, you will be responsible for responding to customer queries in a timely manner, via phone, email or chat and supporting merchants on qlub’s platform and services.

Key Responsibilities:

• Responsible for responding to customer queries in a timely manner, via phone, email or chat.
• Identify and troubleshoot issues that customers may encounter while using the service.
• Capture, organise and report any product issues or useful discussions brought up by customers to the internal team.
• Work closely with the Operations team to follow up with customers to ensure technical issues are resolved.
• Support management with important strategic insights and recommendations based on on-ground feedback, reports & industry trends.

Requirements:

• 1 - 2 years of experience in customer support (with call centre or fintech experience is highly preferred)
• Fluent in English and Chinese to liaise with international clients and associates. (Cantonese is speaking is a plus.)
• Familiar in using Excel and Google Sheet. Basic exposure to HubSpot and Tableau is an advantage.
• Ability to multitask and prioritize in a fast-paced environment.
• Strong problem-solving skills and attention to detail.
• Customer-focused with a positive attitude.
• Availability to work flexible hours, including weekends.
• Based in Malaysia and eligible to work in Malaysia

Why Join Us?

• Be part of a fast-moving startup that offers plenty of opportunities for personal and professional growth
• Experience growing a business from an early-stage startup
• Work with a global team of passionate and driven individuals who are dedicated to changing the payments landscape for restaurants

If you are an ambitious and driven individual who is excited about the opportunity to join a startup and make a real impact, we would love to hear from you. Apply now and take the first step towards an exciting new career with qlub!

• Customer Experience Specialist (Remote in Malaysia)

We are looking for a dynamic and experienced Customer Experience Specialist to join our fast-growing Paytech Startup Company.

As a Customer Experience Specialist, you will be responsible for responding to customer queries in a timely manner, via phone, email or chat and supporting merchants on qlub’s platform and services.

Key Responsibilities:

• Responsible for responding to customer queries in a timely manner, via phone, email or chat.
• Identify and troubleshoot issues that customers may encounter while using the service.
• Capture, organise and report any product issues or useful discussions brought up by customers to the internal team.
• Work closely with the Operations team to follow up with customers to ensure technical issues are resolved.
• Support management with important strategic insights and recommendations based on on-ground feedback, reports & industry trends.

Requirements:

• 1 - 2 years of experience in customer support (with call centre or fintech experience is highly preferred)
• Fluent in English and Chinese to liaise with international clients and associates. (Cantonese is speaking is a plus.)
• Familiar in using Excel and Google Sheet. Basic exposure to HubSpot and Tableau is an advantage.
• Ability to multitask and prioritize in a fast-paced environment.
• Strong problem-solving skills and attention to detail.
• Customer-focused with a positive attitude.
• Availability to work flexible hours, including weekends.
• Based in Malaysia and eligible to work in Malaysia

Why Join Us?

• Be part of a fast-moving startup that offers plenty of opportunities for personal and professional growth
• Experience growing a business from an early-stage startup
• Work with a global team of passionate and driven individuals who are dedicated to changing the payments landscape for restaurants

If you are an ambitious and driven individual who is excited about the opportunity to join a startup and make a real impact, we would love to hear from you. Apply now and take the first step towards an exciting new career with qlub!