825 Customer Engagement jobs in Malaysia

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

A Day in the Life

The Executive Customer Engagement Lead plays a critical role in advancing Medtronic’s One-Medtronic mindset by fostering meaningful relationships with executives across Strategic Accounts Accelerator (SAA) accounts. SAA is a commercial enabler tasked with driving durable profitable growth, maximizing Medtronic’s presence, and unlocking new opportunities in key accounts.

Belonging to the Innovation & Operational Excellence team, this role will drive high-impact customer engagement strategies, leverage executive feedback to shape business priorities, and implement campaigns that establish

Medtronic as a valued partner to senior stakeholders.

This role requires a visionary leader capable of shaping long-term engagement and communication strategies, aligning cross-functional teams, and delivering innovative outcomes that enhance Medtronic’s position as a trusted partner to executive stakeholders in the most strategic accounts in Eurasia.

Responsibilities may include the following and other duties may be assigned:

• Strengthen Executive Engagement: Foster strategic relationships by organizing high-profile executive engagement events targeting senior leaders in SAA accounts. Organize and implement executive engagement initiatives and campaigns that reinforce Medtronic’s unified value proposition and the One-Medtronic mindset.

• Gather and Act on Executive Feedback: Collect and analyze the voice of the customer through tools like the Executive NPS survey and develop action plans to address findings. Translate insights into actionable plans to improve executive satisfaction and engagement.

• Drive Strategic Campaigns and Materials Development: Design and deliver campaigns tailored to SAA executives’ care-abouts and priorities, ensuring alignment with Medtronic’s strategic goals. Develop and deploy materials (e.g., One Medtronic pitch, strategic offerings catalogue) to strengthen executive engagement. Partner with SME teams to develop and execute account-based marketing strategies and targeted materials for SAA accounts.

• Enhance SAA internal engagement: Lead internal engagement initiatives such as SAA townhalls, newsletters, roadshows, the Voice-of-SAA, SharePoint updates, to foster alignment across SAA teams, share best practices, and enable visibility across the organization. Identify and disseminate successful engagement strategies across regions, fostering a unified approach to executive engagement and customer-centricity.

Required Knowledge and Experience:

• 10+ years of experience in customer engagement, strategic marketing, or executive-level relationship management, preferably in a healthcare or medical technology context.

• Proven success in developing and executing high-impact customer engagement programs tailored to senior stakeholders.

• Demonstrated ability to conceptualize and implement strategies that address the unique needs of executive customers and drive long-term value for the organization.

• Exceptional communication and presentation skills, with the ability to engage and influence senior leaders, both internally and externally.

• Experience in leveraging customer insights and performance metrics to inform and enhance engagement strategies.

• Bachelor’s degree in Marketing, Business, Communications, or a related field.

• Strong project management skills, with experience in managing large-scale, cross-functional initiatives.

The ideal candidate should have Experience in account-based marketing or executive-level customer programs within the healthcare sector. Familiarity with Net Promoter Score (NPS) methodologies and tools. Advanced degree in Business Administration, Marketing, or a related field.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package

A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

About Medtronic

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.

Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people.

We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.

Learn more about our business, mission, and our commitment to diversity here (

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.

Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people.

We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.

We change lives . Each team member, each day, helps to improve and redefine how the world treats the most pressing health conditions, from heart disease to diabetes. Our industry leadership comes from the passion and ingenuity of our people. That’s who we are. Working alongside one another, we use science, medicine, and a profound understanding of the human body to build extraordinary technologies that can transform lives.

We build extraordinary solutions as one team . With one Medtronic Mindset defining how we work. Speed and decisiveness run through our DNA. Diverse perspectives inspire our bold answers to any challenge that comes our way. And we deliver results the right way, breakthrough after patient breakthrough.

This life-changing career is yours to engineer . By bringing your ambitious ideas, unique perspective and contributions, you will…

• Build a better future, amplifying your impact on the causes that matter to you and the world

• Grow a career reflective of your passion and abilities

• Connect to a dynamic and inclusive culture that welcomes the challenge of life-long learning

These commitments set our team apart from the rest:

Experiences that put people first . Respect for people is the hallmark of our humanity. It fuels our team to positively impact even a single life. And it means we put our people first at Medtronic as well, creating a culture of belonging and always pushing to get you the career-building resources you need.

Life-transforming technologies . No matter your role, you contribute to technologies that transform lives. What we build empowers patients to live life on their terms.

Better outcomes for our world . Here, it’s about more than the bottom line. Our Mission to improve human welfare drives us. We advance healthcare, society, and equity with every design, inside and outside our walls.

Insight-driven care . Fresh viewpoints. Cutting-edge AI, data, and automation. You're shaping the future of healthcare technology and defining the next generation of breakthroughs in care

It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.

For sales reps and other patient facing field employees, going into a healthcare settingis considered an essential function of the job and we expect our employees to comply with all credentialing requirements at the hospitals or clinics they support.

This employer participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here ( .

For updates on job applications, please go to the candidate login page and sign in to check your application status.

If you need assistance completing your application please email

To request removal of your personal information from our systems please email

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This job involves assisting homeowners in connecting with interior designers and understanding our services. You will make a significant impact by listening to customer feedback and enhancing their experience daily.

• Assist homeowners in understanding SofaX campaigns, home packages, and promotions.
• Coordinate appointments between homeowners and interior designers or partners.
• Provide follow-up support via calls, WhatsApp, and emails.
• Gather homeowner feedback and share insights with the team to improve service quality.
• Handle general inquiries professionally and ensure timely responses.
• Perform any ad-hoc tasks as assigned.

Job Requirements

• Friendly, responsive, and customer-oriented.
• Comfortable communicating via calls, messages, and emails.
• Detail-oriented with the ability to manage multiple follow-ups.
• Fresh graduates are highly encouraged to apply!
• Proficient in Microsoft Office (Word, Excel, PowerPoint) and Google Drive (Docs, Sheets, Slides, Forms).
• Fluent in English; knowledge of Mandarin and Bahasa Malaysia is a plus.

Skills

• Effective communication
• Interpersonal skills
• Emergency response capabilities
• Responsiveness

Company Benefits Medical Claims

We are committed to helping you develop your skills and grow into a leadership role.

Open Communication

We promote open and honest communication and are always looking for ways to improve.

SofaX was founded on innovation and passion. Our team consists of talented individuals with decades of experience across various industries. Backed by award-winning animations and mobile games, we excel at creating engaging digital content. Our founders' journey began with their pursuit of excellence and innovation.

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At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You'll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.
**A Day in the Life**
The Executive Customer Engagement Lead plays a critical role in advancing Medtronic's One-Medtronic mindset by fostering meaningful relationships with executives across Strategic Accounts Accelerator (SAA) accounts. SAA is a commercial enabler tasked with driving durable profitable growth, maximizing Medtronic's presence, and unlocking new opportunities in key accounts.
Belonging to the Innovation & Operational Excellence team, this role will drive high-impact customer engagement strategies, leverage executive feedback to shape business priorities, and implement campaigns that establish
Medtronic as a valued partner to senior stakeholders.
This role requires a visionary leader capable of shaping long-term engagement and communication strategies, aligning cross-functional teams, and delivering innovative outcomes that enhance Medtronic's position as a trusted partner to executive stakeholders in the most strategic accounts in Eurasia.
**Responsibilities may include the following and other duties may be assigned:**
+ Strengthen Executive Engagement: Foster strategic relationships by organizing high-profile executive engagement events targeting senior leaders in SAA accounts. Organize and implement executive engagement initiatives and campaigns that reinforce Medtronic's unified value proposition and the One-Medtronic mindset.
+ Gather and Act on Executive Feedback: Collect and analyze the voice of the customer through tools like the Executive NPS survey and develop action plans to address findings. Translate insights into actionable plans to improve executive satisfaction and engagement.
+ Drive Strategic Campaigns and Materials Development: Design and deliver campaigns tailored to SAA executives' care-abouts and priorities, ensuring alignment with Medtronic's strategic goals. Develop and deploy materials (e.g., One Medtronic pitch, strategic offerings catalogue) to strengthen executive engagement. Partner with SME teams to develop and execute account-based marketing strategies and targeted materials for SAA accounts.
+ Enhance SAA internal engagement: Lead internal engagement initiatives such as SAA townhalls, newsletters, roadshows, the Voice-of-SAA, SharePoint updates, to foster alignment across SAA teams, share best practices, and enable visibility across the organization. Identify and disseminate successful engagement strategies across regions, fostering a unified approach to executive engagement and customer-centricity.
**Required Knowledge and Experience:**
+ 10+ years of experience in customer engagement, strategic marketing, or executive-level relationship management, preferably in a healthcare or medical technology context.
+ Proven success in developing and executing high-impact customer engagement programs tailored to senior stakeholders.
+ Demonstrated ability to conceptualize and implement strategies that address the unique needs of executive customers and drive long-term value for the organization.
+ Exceptional communication and presentation skills, with the ability to engage and influence senior leaders, both internally and externally.
+ Experience in leveraging customer insights and performance metrics to inform and enhance engagement strategies.
+ Bachelor's degree in Marketing, Business, Communications, or a related field.
+ Strong project management skills, with experience in managing large-scale, cross-functional initiatives.
The ideal candidate should have Experience in account-based marketing or executive-level customer programs within the healthcare sector. Familiarity with Net Promoter Score (NPS) methodologies and tools. Advanced degree in Business Administration, Marketing, or a related field.
**Physical Job Requirements**
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position?
**Benefits & Compensation**
**Medtronic offers a competitive Salary and flexible Benefits Package**
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
**About Medtronic**
We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission - to alleviate pain, restore health, and extend life - unites a global team of 95,000+ passionate people.
We are engineers at heart- putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.
Learn more about our business, mission, and our commitment to diversity here ( lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission - to alleviate pain, restore health, and extend life - unites a global team of 95,000+ passionate people.
We are engineers at heart- putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.
**We change lives** . Each team member, each day, helps to improve and redefine how the world treats the most pressing health conditions, from heart disease to diabetes. Our industry leadership comes from the passion and ingenuity of our people. That's who we are. Working alongside one another, we use science, medicine, and a profound understanding of the human body to build extraordinary technologies that can transform lives.
**We build extraordinary solutions as one team** . With one Medtronic Mindset defining how we work. Speed and decisiveness run through our DNA. Diverse perspectives inspire our bold answers to any challenge that comes our way. And we deliver results the right way, breakthrough after patient breakthrough.
**This life-changing career is yours to engineer** . By bringing your ambitious ideas, unique perspective and contributions, you will.
+ **Build** a better future, amplifying your impact on the causes that matter to you and the world
+ **Grow** a career reflective of your passion and abilities
+ **Connect** to a dynamic and inclusive culture that welcomes the challenge of life-long learning
These commitments set our team apart from the rest:
**Experiences that put people first** . Respect for people is the hallmark of our humanity. It fuels our team to positively impact even a single life. And it means we put our people first at Medtronic as well, creating a culture of belonging and always pushing to get you the career-building resources you need.
**Life-transforming technologies** . No matter your role, you contribute to technologies that transform lives. What we build empowers patients to live life on their terms.
**Better outcomes for our world** . Here, it's about more than the bottom line. Our Mission to improve human welfare drives us. We advance healthcare, society, and equity with every design, inside and outside our walls.
**Insight-driven care** . Fresh viewpoints. Cutting-edge AI, data, and automation. You're shaping the future of healthcare technology and defining the next generation of breakthroughs in care
It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.
For sales reps and other patient facing field employees, going into a healthcare setting?is considered an essential function of the job and we expect our employees to comply with all credentialing requirements at the hospitals or clinics they support.
This employer participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here ( .
For updates on job applications, please go to the candidate login page and sign in to check your application status.
If you need assistance completing your application please email
To request removal of your personal information from our systems please email

This job involves managing social media for FFF Media Group, including scheduling posts, engaging with fans, and tracking content performance. If you love food and travel, you'll enjoy working with popular pages such as @Malaysiafoodandtravel , @Halalfoodandtravel , @KLhojiak , and @Klbarsandclubs , which have over a million followers across platforms.

Job Summary:

The Social Media Administrative Executive handles the execution and maintenance of FFF Media Group’s social media presence. Responsibilities include content scheduling, coordinating with teams, responding to audience engagement, and tracking performance. This role focuses on posting and administrative support, not strategy or creative direction.

Key Responsibilities:

Content Scheduling & Posting

• Schedule and publish content across Instagram, TikTok, YouTube, Facebook, and other platforms, three times daily.
• Send live post links internally and to clients daily.
• Support urgent or weekend postings as needed.

Platform Administration

• Update Monday.com daily for editorial and client content.
• Maintain the boosting performance sheet based on feedback.
• Monitor for post failures or platform glitches.

Community Engagement

• Reply to comments daily in a brand-appropriate tone.
• Flag negative responses to the Head of Content.

Insights & Reporting

• Compile weekly social media insights reports.
• Archive reports with proper naming conventions.

Trend Scouting & Repost Strategy

• Weekly outreach to travel/food creators for repost content.
• Suggest content from creators for engagement and inspiration.

Job Requirements:

• Diploma or Bachelor's degree in administration, HR, customer service, or related fields.
• 1-2 years experience in community management, engagement, customer service, or admin support.
• Attention to detail and scheduling accuracy.
• Familiarity with Instagram, Facebook, TikTok interfaces.
• Comfort with data entry and weekly tasks.
• Organized, dependable, and able to follow instructions.
• Friendly and respectful communication.
• Availability for weekend posting and updates.

Skills:

Customer Support, Stakeholder Communications, Marketing, Communication, Administrative Support, Social Media Content, Content Management

Company Benefits:

Reimbursements for Fitness & Sports, Travel & Leisure, Digital Entertainment.

Public Holidays:

17 days observed.

CNY Shutdown:

One week off during Chinese New Year holidays.

Additional Perks:

Travel allowances, snacks, team-building activities, and regular meals.

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Responsibilities:

• Greet and welcome customers and guests
• Attend to customers’ needs
• Assign customers to Sales Executives / Customer Service Consultants on duty
• Answer incoming & redirect calls, and take & forward messages
• Conduct post-delivery CSI/CLI surveys
• Conduct service reminder or any Sales/After Sales customer related calls
• Contribute and participate in company / MBM related / organised events and roadshows
• Manage the general administration tasks which includes incoming mail & packages, maintain proper records/logs of walk-ins, demos, generate reports and any tasks assigned from time to time

Requirements:

• Min SPM/ STPM/ Certificate/ Diploma in Hospitality or Hotel Management
• Possess min 2-3 years working experience in front-desk/ customer facing, preferably in retail/ hospitality environment
• Able to converse fairly in English and Malay. Multi-lingual is an added advantage
• Pleasant outlook and personality with good communication & interpersonal skills
• MUST be able to work on rotated weekends

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Join to apply for the Customer Engagement Manager, Vaccines MYSG role at Sanofi

5 days ago Be among the first 25 applicants

Join to apply for the Customer Engagement Manager, Vaccines MYSG role at Sanofi

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• In line with our "Take The Lead" Strategy with 3 main objectives (i) keep fueling our pipeline (ii) make Sanofi a modern science-driven healthcare company (iii) serving our patients.
• The focus will be on (i) Key Markets and most innovative products as major drivers for growth and (ii) a cross-GBUs efficiency model with optimized country set-up.
  
  

About The Job

Strategic context:

• In line with our "Take The Lead" Strategy with 3 main objectives (i) keep fueling our pipeline (ii) make Sanofi a modern science-driven healthcare company (iii) serving our patients.
• The focus will be on (i) Key Markets and most innovative products as major drivers for growth and (ii) a cross-GBUs efficiency model with optimized country set-up.
  
  

Main Responsibilities

The Customer Engagement Manager is designed to focus exclusively on customer engagement at the country level. This role assumes paramount importance in leading our go-to-market strategy and execution, directly engaging with customers, understanding their needs and preferences, and formulating and driving engagement plan that enhance customer satisfaction and loyalty.

• Develop deep understanding of customer engagement journey and develop omnichannel engagement blueprint.
• Lead the customer engagement with a plan of actions that prioritizes direct, meaningful interactions, leveraging insights and aligns with overall business objectives to drive engagement and satisfaction
• Develop detailed call plans that is meaningful from a customer standpoint by constantly checking and aligning the plan of the different brands. For each chosen channel, outlining the frequency, messaging and objectives of interactions. This planning ensures that all customer communications are consistent, personalized, and strategically timed to optimize engagement and response rates
• Review and track omnichannel KPIs, propose adjustment or improvement plans.
• Utilize an omni-channel approach to engage customers across multiple platforms, ensuring consistency and personalization in all communications to meet customers where they are.
• Work in close collaboration with the MCO Brand Lead to feed the MCO/global strategy with customer insights, competition information & market trends.
• Work in close cooperation with the salesforce/KAMs (when applicable) optimizing processes and systems to ensure a seamless and positive customer journey
• Collaborate and support GtM exercise.
• Work in Agile with the transversal team when possible, with an innovation mindset
  
  

About You

Main requirements:

• Education Background: Bachelor’s degree in Marketing, Business Administration, or any related field 3-5 years of experience
• Pharmaceutical Industry Understanding: Deep understanding of the pharmaceutical industry’s regulatory environment, market dynamics and customer engagement
• Customer knowledge: Understanding HCPs preferred experiences. Deep knowledge of key clients & the end-to-end customer journey. CX professionals need to identify and map out the various touchpoints and interactions customers have with the company, from initial awareness to post-purchase support.
• Knowledge and experience of innovative methodologies such as scrum, lean start up, nudge and design thinking. Out of the box thinker, always searching for new opportunities
• Technical proficiency: Experience with digital engagement tools, AI applications for customer insights, and familiarity with Agile methodologies
• Language Proficiency: Fluent in the primary language(s) of the country or countries of operation, with strong communication skills
  
  

Work Experience

• Proven track record of developing and implementing successful customer engagement strategies that have significantly improved customer satisfaction and loyalty
• Proven experience in Leading customer engagement or relationship management initiatives, preferably within the healthcare or pharmaceutical sector. This includes a track record of delivering exceptional customer experiences and a deep understanding of customer engagement channels and tools.
• Hands-on experience in leading digital transformation projects, specifically those enhancing customer engagement through AI and data analytics
• Effectively leading cross-functional teams and adapting strategies in a dynamic, fast-paced environment
• Experience ensuring all customer engagement activities comply with local regulations and ethical standards, particularly in the pharmaceutical or healthcare industry
• Experience managing projects using Agile methodologies is a plus
  
  

Professional Skills That Make The Difference

• Ability to leverage insights and data to develop and execute effective customer engagement strategies
• Demonstrated ability to lead by example, fostering a “Customer First” / Customer centric culture within the team and across the organization
• A deep commitment to understanding and prioritizing the customer’s needs and preferences. Demonstrated experience in implementing strategies that enhance customer satisfaction and loyalty is essential.
• Flexibility to adapt strategies in real-time based on customer feedback and market changes, and creativity in finding new ways to engage and delight customers
• Strong collaborative skills to work effectively with MCO Brand Leads and cross-functional teams, ensuring alignmenet between customer engagement and brand strategies.
• Proficiency in digital engagement tools and platforms, with a strong understanding of how AI can be applied to enhance customer interactions and personalize communication
• Ability and mindset to adapt to new ways of working such as Agile. Leveraging Agile methodologies for cross-team project and initiatives.
  
  

nullSeniority level

• Seniority level Mid-Senior level

Employment type

• Employment type Full-time

Job function

• Job function Management and Manufacturing
• Industries Pharmaceutical Manufacturing

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Join to apply for the Branch PIC, Customer Engagement Centres role at Prudential Assurance Malaysia Berhad

Join to apply for the Branch PIC, Customer Engagement Centres role at Prudential Assurance Malaysia Berhad

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Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

• Deliver the best ‘first impression’ and consistent exceptional PRUexperience to customers across all channels
• Ensure customers are given meaningful updates for non-FCR cases handled by Customer Engagement Centers
• Ensure complex customer’s needs are fulfilled by performing timely escalation and proper handover of non-FCR cases
• Deliver meaningful and value-added outbound services
• Prompt disseminate of information to team members in ensuring accurate and updated policy information is conveyed to customers.
• Investigate, rectify and perform root cause analysis by adopt the 5-why approach on complaints or feedback lodged against team members.
• Handle escalated enquiry and perform service recovery.
• Resolve customer request/ complaints in an efficient and timely manner within Service Level.
• Monitor team adherence, punctuality and overall discipline.
• To coach and provide motivational assistance to the team to better manage retention.
• Conduct debrief sessions and monthly performance updates and identify service improvements ideas or areas.
• Ensure consistent service monitoring on team members to ensure quality, efficiency and compliance.
• Motivate, coach and develop team members to ensure they deliver the expected level of service or higher.
• Identify knowledge gaps and training needs.
• Ensure manpower is optimized at all times and daily service level target are met.
• Ensure team complies with company and regulator policies. eg. BNM, LIAM.
• Liaise with relevant department to resolve issues.
• Liaise with external service provider when necessary to perform any other duties as assigned.
• Keep up to date on new enhanced products / services in order to maintain a high level of quality service to customers.
  
  
  

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.

Seniority level

• Seniority level Mid-Senior level

Employment type

• Employment type Full-time

Job function

• Job function Other

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Sign in to set job alerts for “Customer Specialist” roles. Customer Success Manager (Chinese-speaking) Customer Experience Specialist (Cantonese Speaker) Customer Success Specialist (Taiwanese-Native)

Georgetown, Penang, Malaysia MYR8,000.00-MYR10,900.00 1 day ago

Setia Pearl Island, Penang, Malaysia 1 month ago

Taiwanese (Native) - Customer Success Specialist (Penang) Product Development Sourcing Specialist I Customer Service Representative (Japanese Speaker) Internship for Business Students - Bayan Lepas

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**_About the job_**
**Strategic context:**
+ In line with our "Take The Lead" Strategy with 3 main objectives (i) keep fueling our pipeline (ii) make Sanofi a modern science-driven healthcare company (iii) serving our patients.
+ The focus will be on (i) Key Markets and most innovative products as major drivers for growth and (ii) a cross-GBUs efficiency model with optimized country set-up.
**Main responsibilities:**
The Customer Engagement Manager is designed to focus exclusively on customer engagement at the country level. This role assumes paramount importance in leading our go-to-market strategy and execution, directly engaging with customers, understanding their needs and preferences, and formulating and driving engagement plan that enhance customer satisfaction and loyalty.
+ Develop deep understanding of customer engagement journey and develop omnichannel engagement blueprint.
+ Lead the customer engagement with a plan of actions that prioritizes direct, meaningful interactions, leveraging insights and aligns with overall business objectives to drive engagement and satisfaction
+ Develop detailed call plans that is meaningful from a customer standpoint by constantly checking and aligning the plan of the different brands. For each chosen channel, outlining the frequency, messaging and objectives of interactions. This planning ensures that all customer communications are consistent, personalized, and strategically timed to optimize engagement and response rates
+ Review and track omnichannel KPIs, propose adjustment or improvement plans.
+ Utilize an omni-channel approach to engage customers across multiple platforms, ensuring consistency and personalization in all communications to meet customers where they are.
+ Work in close collaboration with the MCO Brand Lead to feed the MCO/global strategy with customer insights, competition information & market trends.
+ Work in close cooperation with the salesforce/KAMs (when applicable) optimizing processes and systems to ensure a seamless and positive customer journey
+ Collaborate and support GtM exercise.
+ Work in Agile with the transversal team when possible, with an innovation mindset
**_About you_**
**Main requirements:**
+ Education Background: Bachelor's degree in Marketing, Business Administration, or any related field 3-5 years of experience
+ Pharmaceutical Industry Understanding: Deep understanding of the pharmaceutical industry's regulatory environment, market dynamics and customer engagement
+ Customer knowledge: Understanding HCPs preferred experiences. Deep knowledge of key clients & the end-to-end customer journey. CX professionals need to identify and map out the various touchpoints and interactions customers have with the company, from initial awareness to post-purchase support.
+ Knowledge and experience of innovative methodologies such as scrum, lean start up, nudge and design thinking. Out of the box thinker, always searching for new opportunities
+ Technical proficiency: Experience with digital engagement tools, AI applications for customer insights, and familiarity with Agile methodologies
+ Language Proficiency: Fluent in the primary language(s) of the country or countries of operation, with strong communication skills
**Work Experience:**
+ Proven track record of developing and implementing successful customer engagement strategies that have significantly improved customer satisfaction and loyalty
+ Proven experience in Leading customer engagement or relationship management initiatives, preferably within the healthcare or pharmaceutical sector. This includes a track record of delivering exceptional customer experiences and a deep understanding of customer engagement channels and tools.
+ Hands-on experience in leading digital transformation projects, specifically those enhancing customer engagement through AI and data analytics
+ Effectively leading cross-functional teams and adapting strategies in a dynamic, fast-paced environment
+ Experience ensuring all customer engagement activities comply with local regulations and ethical standards, particularly in the pharmaceutical or healthcare industry
+ Experience managing projects using Agile methodologies is a plus
**Professional skills that make the difference:**
+ Ability to leverage insights and data to develop and execute effective customer engagement strategies
+ Demonstrated ability to lead by example, fostering a "Customer First" / Customer centric culture within the team and across the organization
+ A deep commitment to understanding and prioritizing the customer's needs and preferences. Demonstrated experience in implementing strategies that enhance customer satisfaction and loyalty is essential.
+ Flexibility to adapt strategies in real-time based on customer feedback and market changes, and creativity in finding new ways to engage and delight customers
+ Strong collaborative skills to work effectively with MCO Brand Leads and cross-functional teams, ensuring alignmenet between customer engagement and brand strategies.
+ Proficiency in digital engagement tools and platforms, with a strong understanding of how AI can be applied to enhance customer interactions and personalize communication
+ Ability and mindset to adapt to new ways of working such as Agile. Leveraging Agile methodologies for cross-team project and initiatives.
**Pursue** **_progress_** **, discover** **_extraordinary_**
Better is out there. Better medications, better outcomes, better science. But progress doesn't happen without people - people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let's be those people.
At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity.
Watch our ALL IN video ( and check out our Diversity Equity and Inclusion actions at sanofi.com ( !
Global Terms & Conditions and Data Privacy Statement ( is dedicated to supporting people through their health challenges. We are a global biopharmaceutical company focused on human health. We prevent illness with vaccines, provide innovative treatments to fight pain and ease suffering. We stand by the few who suffer from rare diseases and the millions with long-term chronic conditions.
With more than 100,000 people in 100 countries, Sanofi is transforming scientific innovation into healthcare solutions around the globe. Discover more about us visiting or via our movie We are Sanofi ( an organization, we change the practice of medicine; reinvent the way we work; and enable people to be their best versions in career and life. We are constantly moving and growing, making sure our people grow with us. Our working environment helps us build a dynamic and inclusive workplace operating on trust and respect and allows employees to live the life they want to live.
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Customer Engagement Manager, Vaccines MYSG

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Customer Engagement Manager, Vaccines MYSG

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Sanofi Get AI-powered advice on this job and more exclusive features. In line with our "Take The Lead" Strategy with 3 main objectives (i) keep fueling our pipeline (ii) make Sanofi a modern science-driven healthcare company (iii) serving our patients. The focus will be on (i) Key Markets and most innovative products as major drivers for growth and (ii) a cross-GBUs efficiency model with optimized country set-up.

About The Job

Strategic context:

In line with our "Take The Lead" Strategy with 3 main objectives (i) keep fueling our pipeline (ii) make Sanofi a modern science-driven healthcare company (iii) serving our patients. The focus will be on (i) Key Markets and most innovative products as major drivers for growth and (ii) a cross-GBUs efficiency model with optimized country set-up.

Main Responsibilities

The Customer Engagement Manager is designed to focus exclusively on customer engagement at the country level. This role assumes paramount importance in leading our go-to-market strategy and execution, directly engaging with customers, understanding their needs and preferences, and formulating and driving engagement plan that enhance customer satisfaction and loyalty.

Develop deep understanding of customer engagement journey and develop omnichannel engagement blueprint. Lead the customer engagement with a plan of actions that prioritizes direct, meaningful interactions, leveraging insights and aligns with overall business objectives to drive engagement and satisfaction Develop detailed call plans that is meaningful from a customer standpoint by constantly checking and aligning the plan of the different brands. For each chosen channel, outlining the frequency, messaging and objectives of interactions. This planning ensures that all customer communications are consistent, personalized, and strategically timed to optimize engagement and response rates Review and track omnichannel KPIs, propose adjustment or improvement plans. Utilize an omni-channel approach to engage customers across multiple platforms, ensuring consistency and personalization in all communications to meet customers where they are. Work in close collaboration with the MCO Brand Lead to feed the MCO/global strategy with customer insights, competition information & market trends. Work in close cooperation with the salesforce/KAMs (when applicable) optimizing processes and systems to ensure a seamless and positive customer journey Collaborate and support GtM exercise. Work in Agile with the transversal team when possible, with an innovation mindset

About You

Main requirements:

Education Background: Bachelor’s degree in Marketing, Business Administration, or any related field 3-5 years of experience Pharmaceutical Industry Understanding: Deep understanding of the pharmaceutical industry’s regulatory environment, market dynamics and customer engagement Customer knowledge: Understanding HCPs preferred experiences. Deep knowledge of key clients & the end-to-end customer journey. CX professionals need to identify and map out the various touchpoints and interactions customers have with the company, from initial awareness to post-purchase support. Knowledge and experience of innovative methodologies such as scrum, lean start up, nudge and design thinking. Out of the box thinker, always searching for new opportunities Technical proficiency: Experience with digital engagement tools, AI applications for customer insights, and familiarity with Agile methodologies Language Proficiency: Fluent in the primary language(s) of the country or countries of operation, with strong communication skills

Work Experience

Proven track record of developing and implementing successful customer engagement strategies that have significantly improved customer satisfaction and loyalty Proven experience in Leading customer engagement or relationship management initiatives, preferably within the healthcare or pharmaceutical sector. This includes a track record of delivering exceptional customer experiences and a deep understanding of customer engagement channels and tools. Hands-on experience in leading digital transformation projects, specifically those enhancing customer engagement through AI and data analytics Effectively leading cross-functional teams and adapting strategies in a dynamic, fast-paced environment Experience ensuring all customer engagement activities comply with local regulations and ethical standards, particularly in the pharmaceutical or healthcare industry Experience managing projects using Agile methodologies is a plus

Professional Skills That Make The Difference

Ability to leverage insights and data to develop and execute effective customer engagement strategies Demonstrated ability to lead by example, fostering a “Customer First” / Customer centric culture within the team and across the organization A deep commitment to understanding and prioritizing the customer’s needs and preferences. Demonstrated experience in implementing strategies that enhance customer satisfaction and loyalty is essential. Flexibility to adapt strategies in real-time based on customer feedback and market changes, and creativity in finding new ways to engage and delight customers Strong collaborative skills to work effectively with MCO Brand Leads and cross-functional teams, ensuring alignmenet between customer engagement and brand strategies. Proficiency in digital engagement tools and platforms, with a strong understanding of how AI can be applied to enhance customer interactions and personalize communication Ability and mindset to adapt to new ways of working such as Agile. Leveraging Agile methodologies for cross-team project and initiatives.

null Seniority level

Seniority level Mid-Senior level Employment type

Employment type Full-time Job function

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