What Customer Engagement Jobs are in Malaysia?

Location: Hybrid or Office-Based - Malaysia
**Position Summary** :
We are looking for a User Engagement Advocate SMB who can help us nurture and grow our SMB & e-commerce customer base. You will have the opportunity to build and maintain relationships with our users and ultimately ensure they continue to realize the value of our products through contract growth and renewal. Come join our awesome team and be part of a passionate group that's creating something special within our user base.
**Responsibilities** :
+ Customer Growth: Take the lead in driving account growth, focusing on expanding our ever-growing SMB user base.
+ Take ownership of their post-purchase journey, from adoption to expansion.
+ Actively seek out new opportunities from the existing customer base with the help of upselling and cross-selling.
+ Relationship Building: Get to know our users as thoroughly as possible. From onboarding onwards, it would be the first point of contact.
+ Develop and nurture strong, long-lasting relationships-plant seeds for future opportunities. You're the bridge between user needs and our solutions!
+ Relationship Management: Stay ahead in all user interactions. Organize onboarding sessions, craft impactful recap emails, or find ways to build new relationships.
+ Collaboration: Work closely with our Product Sales and Success teams to ensure a seamless user experience from the first touchpoint.
+ Work with our Product team to provide feedback and explore and deliver solutions.
+ Work with our Marketing team to build user advocacy.
+ Learning and Educating: Use your knowledge to make our users successful. Embrace opportunities for continuous learning and growth.
+ You may require travelling to user sites for meetings, support, and engagement
**Qualifications** :
+ 2 to 5 years of experience in customer success, account management, or sales function.
+ Ability to prioritize tasks in a fast-paced environment without compromising the quality of work.
+ Excellent active listening skills, written communication skills, and the ability to effectively present written and verbal information to users and prospects via phone and email.
+ Knowledge of customer success, power BI and/or Salesforce is a plus. Passionate about providing users with a positive experience.
+ Ability to problem solve and propose solutions using data to drive decisions. Self-motivated and results-oriented, with the ability to work independently and as part of a team.
**What We Offer** :
+ A great Team and culture - please see our colleague video .
+ An exciting career as an integral part of a world-leading software company providing solutions for architecture, engineering, and construction - watch this short documentary about how we got our start.
+ An attractive salary and benefits package.
+ A commitment to inclusion, belonging and colleague wellbeing through global initiatives and resource groups.
+ A company committed to making a real difference by advancing the world's infrastructure for better quality of life, where your contributions help build a more sustainable, connected, and resilient world. Discover our latest user success stories for an insight into our global impact.
Equal Opportunity Employer/Minorities/Females/Veterans/Disabled

**Job Description Summary**
As a Supplier Engagement Leader you will have engagement with commodity leadership and fulfillment teams to evaluate supply base strategies and capabilities to execute to plans. Work to ensure supplier performance and scalability for growth and execution to business needs.
Your day will be acting as a leader to enhance supplier processes, capabilities and performance to achieve long term targets. Partnering with cross-functional teams to develop initiatives and improvement plans, developing innovation and capacity within the supply base. The role will support the Material Shipped Direct (MSD), Balance of Plant (BOP) and Heat Recovery Steam Generator (HRSG) value streams within the HDNU projects sourcing team.
**Job Description**
**Roles and Responsibilities**
- Partner with commodity leaders to execute supply strategy
- Partner with suppliers to improve delivery performance for physical products and supporting documentation
- Establish daily management processes to support communication of project execution status and risks.
- Extend lean thinking and execution to suppliers.
- Using Problem Solving and Lean Tools, lead cross-functional teams identifying systemic causes of delivery delays and implementing long term improvement actions.
- Provides technical expertise in areas such as process development, capacity planning, inventory requirements and operational management within a project based environment
- Coach, train and mentor sourcing organization members, on the fundamentals and principals of Lean Manufacturing.
**Required Qualifications**
- Bachelor's degree from an accredited college or university OR HS Diploma/Equivalent with 10 years of experience Supply Chain
- Minimum of 5 years experience in Sourcing, Supply Chain, Engineering, Finance, Operations or Project Management in Power Generation or EPC companies
**Eligibility Requirements**
- Willingness to travel to internationally up to 25-40%
**Desired Characteristics**
- Master's Degree in a Technical or Business discipline
- 8+ years of Sourcing Experience for Power Generation products; preferably with a focus on plant equipment accessories (MSD, BOP, HRSG)
- Lean tool set (A3, VSM, Problem Solving)
- High motivation and influencing skills
- Strong quantitative and analytical skills
- Excellent written and verbal communication skills
- Strong interpersonal / facilitation skills
- Proactive self-starter and change agent
- Strong analytical and process mindset
- Experience with SAP, Smartsheet and Tableau
**Additional Information**
**Relocation Assistance Provided:** No
\#LI-Remote - This is a remote position
GE Vernova is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

Description
The Amazon Web Services Professional Services (ProServe) team is seeking a highly skilled and versatile Senior Engagement Manager (EM) to join our team and lead the delivery of complex cloud solution projects. In this role you will combine technical expertise with strong project leadership skills to drive successful implementations of AWS-based solutions for our clients. You will bridge business requirements with technical solutions, facilitating technical discussions and ensuring alignment with customer outcomes. Applying AWS frameworks like Well-Architected and Cloud Adoption Framework while demonstrating technical credibility across diverse stakeholders, you will distill customer needs into clear technical requirements, decompose complex problems, and make informed trade-off decisions considering performance, scalability, security, and business impact.
Possessing strong technology and program/project management experience, you will validate technical solutions against business goals, recognize when additional technical evaluation is needed, and manage technical risks. You will be expected to achieve and maintain relevant AWS certifications, develop domain-specific expertise, and effectively communicate technical concepts to both technical and business audiences. As you progress, you'll lead increasingly complex technical projects, shape cross-organizational technical strategies, and establish best practices in your domain. In this role you will apply your management and leadership capabilities to successfully execute project plans, proactively identify and manage risks, resolve issues, escalate when appropriate, and drive projects to successful completion, while exceeding customer expectation
The AWS Professional Services organization is a global team of experts that help customers realize their desired business outcomes when using the AWS Cloud. We work together with customer teams and the AWS Partner Network (APN) to execute enterprise cloud computing initiatives. Our team provides assistance through a collection of offerings which help customers achieve specific outcomes related to enterprise cloud adoption. We also deliver focused guidance through our global specialty practices, which cover a variety of solutions, technologies, and industries.
Key job responsibilities
As an experienced technology program/project manager, you will be responsible for:
- Leading and managing complex cloud migration and implementation projects
- Leveraging comprehensive knowledge of AWS services, architectures, and best practices to guide technical decisions and strategic planning
- Bridging business requirements with technical solutions, facilitating engineering discussions and ensuring alignment with customer business outcomes
- Distilling customer needs into clear technical requirements and map them to business outcomes
- Decomposing complex technical problems into actionable, deliverable solutions
- Contributing to technical documentation and define documentation standards
About the team
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
Why AWS
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.
Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.
Mentorship and Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing
Basic Qualifications
- 2+ years of leading multiple Agile teams (like Scrum Masters, Product Owners) concurrently or at scale experience
- 7+ years of leading and delivering enterprise-level IT engagements experience
- Knowledge of the value proposition of the public cloud and cloud engagement delivery (IaaS, PaaS, SaaS)
- Experience in leading multiple Agile teams (like Scrum Masters, Product Owners) concurrently or at scale
- Experience in leading and delivering enterprise-level IT engagements
Preferred Qualifications
- 5+ years of delivering customer engagements in a professional services role experience
- active project management certification (e.g., APM, CSM, PMI-ACP, PRINCE2)
- AWS certification
- Experience in delivering customer engagements in a professional services role
- Experience with Agile and project management toolsets like Jira, Rally, VersionOne or Taiga
- Experience working with and presenting to C-level executives, IT, and lines of businesses across organizations or equivalent
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

**Meet the Team**
The Cisco Customer Experience (CX) organisation is one of Cisco's fastest-growing teams, with a clear purpose: helping customers get real, lasting value from their Cisco investments. We work at the crossroads of technical knowledge and business understanding, partnering with customers to improve how they operate and achieve outcomes that matter to them. The Customer Success Specialist (CSS) team is a collaborative group of technical advisors who bring deep product knowledge and a genuine curiosity about customer success; We work side-by-side with customers to guide them, not from the sidelines. We are part of a global community that shares adoption approaches and learning across three areas of focus: Networking, Security, and Cloud & AI Infrastructure. If you enjoy working through sophisticated technical challenges, contributing to how Cisco's products improve over time, and collaborating with curious, knowledgeable colleagues, this team is a great fit.
**Your Impact**
As a Customer Success Specialist, you will serve as a strategic advisor and technical expert, leading targeted engagements that accelerate product adoption and drive measurable business value for Cisco's customers. You will lead the full adoption journey, from baselining customer environments and building onboarding roadmaps to facilitating executive-level workshops and providing feedback that directly crafts Cisco's product roadmap. Success in this role means customers move from purchasing a solution to actively realizing its value, with you as the trusted guide at every step. Your influence extends well beyond individual engagements: as the "voice of the customer," your insights will advise Cisco Engineering and Product Management on challenges and opportunities across the product portfolio.
+ Lead high-impact workshops, Expert-Insight-Series (EIS) sessions, and Accelerators tailored to diverse customer needs, from foundational product awareness to sophisticated feature adoption, while proactively providing feedback to CX Product Management to improve these offerings.
+ Accelerate value realization by applying validated adoption frameworks to help customers bridge the gap between purchasing a Cisco solution and achieving their desired business outcomes, including baselining environments and developing comprehensive onboarding journeys.
+ Identify and mitigate adoption risks, such as low technical usage or integration barriers, by handling customer expectations and resolving issues promptly to ensure a successful customer journey.
+ Document adoption plans, site matrices, and multi-functional communications to build detailed roadmaps, ensuring all project collaborators remain aligned at every stage of the onboarding lifecycle.
+ Guide customers on strategic and tactical decisions, lead architectural initiatives, and incorporate Cisco validated designs to ensure successful, long-term product utilization.
**Minimum Qualifications**
+ **Solutions:** Foundational knowledge of Cisco Secure Access, Umbrella, DUO, and ISE.
+ **Lifecycle:** Understanding of verifying requirements post-onboarding and the transition to initial product utilisation.
+ **Awareness:** Exposure to Next Generation Firewall (NGFW) and foundational security feature sets.
+ **Experience:** 3-5 years in technical consulting or security-focused customer-facing roles
+ **Education:** Bachelor's degree in Engineering or Computer Science.
**Preferred Qualifications**
+ **Certifications:** CCNA or CCNP preferred.
+ Experience contributing to the broader professional community, such as through shared frameworks, external presentations, or published thinking.
+ Experience supporting the development of senior technical specialists and contributing to team-wide capability.
+ Breadth of experience across multiple technical tracks (Networking, Security, Cloud & AI Infrastructure), with the ability to draw on cross-domain knowledge in customer conversations
**Why Cisco?**
At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.
Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.
We are Cisco, and our power starts with you.
Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.
Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.

**Additional Information**
**Job Number**
**Job Category** Finance & Accounting
**Location** Jalan Temenggong Datuk Oyong Lawai, Miri, Sarawak, Malaysia, 98000
VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
Check figures, postings, and documents for accuracy. Organize, secure, and maintain all files, records, cash and cash equivalents in accordance with policies and procedures. Record, store, access, and/or analyze computerized financial information. Classify, code, and summarize numerical and financial data to compile and keep financial records, using journals, ledgers, and/or computers. Prepare, maintain, audit, and distribute statistical, financial, accounting, auditing, or payroll reports and tables. Complete period-end closing procedures and reports as specified. Prepare, review, reconcile, and issue bills, invoices, and account statements according to company procedures. Follow-up and resolve past due accounts and vendor invoices until payment in full is received or resolved.
Coordinate tasks and work with other departments; serve as a departmental role model or mentor; assign and ensure work tasks are completed on time and that they meet appropriate quality standards. Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

**Additional Information**
**Job Number**
**Job Category** Finance & Accounting
**Location** Jalan Temenggong Datuk Oyong Lawai, Miri, Sarawak, Malaysia, 98000
VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
Check figures, postings, and documents for correct entry, mathematical accuracy, and proper codes. Organize, secure, and maintain all files, records, cash and cash equivalents in accordance with policies and procedures. Record, store, access, and/or analyze computerized financial information. Maintain accurate electronic spreadsheets for financial and accounting data. Classify, code, and summarize numerical and financial data to compile and keep financial records, using journals, ledgers, and/or computers. Prepare, maintain, and distribute statistical, financial, accounting, auditing, or payroll reports and tables. Complete period-end closing procedures and reports as specified. Prepare, review, reconcile, and issue bills, invoices, and account statements according to company procedures.
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Address guests' service needs in a professional, positive, and timely manner. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones and emails using appropriate etiquette. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

No Relocation Assistance Offered
Job Number # - Pulau Pinang, Pulau Pinang, Malaysia
**Who We Are**
Colgate-Palmolive Company is a global consumer products company operating in over 200 countries specialising in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition. Our products are trusted in more households than any other brand in the world, making us a household name!
Join Colgate-Palmolive, a caring, innovative growth company reimagining a healthier future for people, their pets, and our planet. Guided by our core values-Caring, Inclusive, and Courageous-we foster a culture that inspires our people to achieve common goals. Together, let's build a brighter, healthier future for all.
**Core responsibilities** **:**
+ Work with Vendor Management Inventory (VMI)/ (sell in to distributor) to forecast service provider's needs, follow up on orders to ensure timely and complete deliveries and prioritize service provider's requirements when product is unavailable
+ Influence and guide Distributor Sales Representatives' (DSR) to achieve sales out through effective preplanning
+ Provide service provider with an objective and trustworthy analysis of their business to develop collaborative strategies that drive incremental growth opportunities
+ Lists New Product Development (NPD) in Indirect Customers to ensure speed to market of New Innovations
+ Proactively understand the service provider's needs and develop business solutions to meet Colgate and the service provider's requirements
+ Conduct regular business reviews and follow-up on sales activity, new products, customer service, receivables and claims
+ Collaborate with service provider in recruiting and retaining DSRs including coaching and training new and old DSRs to be effective and efficient
+ Provide effective coverage and visit assigned customers with required frequency to build rapport and perform customer business reviews to enhance future activities
+ Ensure DSRs secure additional second site displays to reduce overall customer inventory and reduce slow and obsolete SKUs
+ Lead all aspects of storage and condition of POPs in service provider's warehouse and ensure sufficient POP call quantity for each month
+ Collaborate with respective Merchandising Service Provider counterpart to ensure complete, effective and efficient monthly activation and merchandising according to planograms and merchandising guidelines
+ Provide inputs on merchandisers' itinerary to include new stores and improve overall efficiency of external merchandisers
+ Collaborate cross functionally with Customer Service & Logistics to reduce the service provider's warehouse inventory days
+ Eliminate possibility of out of stock situation and build an optimal inventory level in service provider's warehouse
+ Implement and/or maintain First In First Out (FIFO) Practice and reduce Slow and Obsolete SKU from the service provider's warehouse
+ Work with Customer Service & Logistics to increase case fill rate during deliveries, reduce pallet withholding and drive Good Warehouse Practices in the service provider's premises
+ Strategically deploy customer investment funds to increase sales volume, distribution and market share
+ Work with Customer Financial Services to establish cost to serve and analyze service provider's return on investment regularly
**Leadership/supervision:**
+ Lead a team of Merchandisers
**Day-to-Day Responsibilities** **:**
+ Morning meetings to track and provide guidance to DSRs
+ Field visitations to coach and train respective DSRs
+ Check on daily sales to ensure forecast met
+ Meet with key customers to ensure continuity of service and business
+ Meet with service provider to address issues and resolutions
+ Collaborate with DSRs each month to achieve thorough effective customer calls
+ Enforce DSRs compliance of Must Sell SKUs in accordance with RE Handbook
+ Ensure full compliance from DSR on monthly activities, detailing & road shows to be implemented flawlessly
+ Provide DSRs with POP and ensure efficient utilization to improve brand visibility
+ Secure and improve home shelf through customer and DSR collaboration
**Requirements**
+ Bachelors' degree, preferably in business
+ At least 3-5 years of experience in Key Account management, distributor management, etc.
+ Strong analytical skills
+ Strong communication skill
\#LI-KS1
**Our Commitment to Inclusion**
Our journey begins with our people-developing strong talent with diverse backgrounds and perspectives to best serve our consumers around the world and fostering an inclusive environment where everyone feels a true sense of belonging. We are dedicated to ensuring that each individual can be their authentic self, is treated with respect, and is empowered by leadership to contribute meaningfully to our business.
**Equal Opportunity Employer**
Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.
Reasonable accommodation during the application process is available for persons with disabilities. Please complete this request form ( should you require accommodation.
\#LI-On-site

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.
**The Position**
**Job Description**
**Customer Partner**
**Role Purpose**
As the Customer Partner, you will be responsible for growing the market share and achieving sales goals for the assigned territory. You will be responsible for executing the sales process, ensure operation effectiveness and efficiency, with proficient interpersonal and communication skills, and providing effective solutions to establish and maintain relationships that result in customer satisfaction, retention and acquisition.
You demonstrate personal purpose around improving the healthcare ecosystem thinking from an enterprise level, beyond boundaries and borders, to bring the best possible outcomes to the health environment; creating better health outcomes for more patients faster, and by bringing a strong entrepreneurial mentality with outstanding partnering capabilities.
**In this role, you will**
**Account Management**
+ Responsible in solution/technical/consultative selling.
+ Leads sales process including prospecting, qualification, quantification, needs assessment, competitive differentiation, presentation, closing, contracting and implementation and ensuring after sales support is maintained and of the highest standard.
+ Build long-term value-based relationships through continuously uncovering customers' changing needs, improving customer experience, anticipating new opportunities for their business in the future and adding values through creative solutions / products
+ Build credibility with customers and other stakeholders at different levels through demonstrating business acumen and professional expertise, confidence and effective communication.
+ Develop and build strategic engagement and partnering with KOLs and relevant stakeholders in key accounts. Be a partner/consultant in shaping their plans, decisions and supporting their professional objectives to achieve RDMY business strategy and goals.
+ Understand the customers' working / communication styles and flex one's style to adapt to that.
+ Identify and develop business opportunities within the area of responsibility and collaborate across teams to ensure attainment.
+ Implement a sales management process to assist the team in identifying and prioritizing customers and prospects.
+ Responsible for developing and leading implementation of annual territorial plans with the goal of achieving sales objectives and future growth.
+ Identify new accounts in line with the marketing strategy.
+ Retain, extend and acquire customers and accounts through effective identification of opportunities and the creation and implementation of solutions.
+ Responsible for profiling accounts, placing RDMY in the strongest position to win tenders and new accounts.
+ Update Accounts and contacts in Salesforce regularly to ensure accuracy of data
+ Ensure Salesforce activities, business opportunities are entered in REXIS on a weekly basis.
+ Monitor all Opportunities to ensure they are up to date.
+ Able to conduct Basic troubleshooting.
+ Proficient in Global Deal Calculator (GDC) in preparing sales proposal.
+ Participation in relevant marketing events/exhibition/trade.
+ Responsible for arranging and conducting relevant training or presentation sessions for customers.
**Product Knowledge**
+ Strong knowledge of assigned product portfolio to manage sales process, involving cross function team's expertise, as needed
+ Promote co-positioning of cross-BA products, where applicable, with the objective to maximize RDMY total revenues and profitability
**Teamwork**
+ Collaborate effectively with other internal cross functions and stakeholders to ensure needed sales support and delivery of programs/products.
+ Proactive best practice sharing with peers
+ Collect and share competitive intelligence information with teams
Any other tasks or projects as assigned from time to time.
**Who you are**
**You are someone who are/have:**
+ Commercial awareness and product knowledge
+ Good critical thinking and problem solving skills
+ Strong client-facing, communication, negotiation and influencing skills
+ Efficient, organized, details oriented and result driven
+ Team player demonstrated by the ability to receive and provide feedback professionally, thrive and collaborate in a cross-functional and fast changing environment
**Qualification and Experience**
+ Bachelor or Master Degree in Health/Science/Medical disciplines from a reputable University
+ Preferably, at least 1 year of related experience in a similar industry
+ IT and people management experience will be an added advantage
+ Marketing and business development experience will be a beneficial
+ High computer literacy and technical ability
+ Ability to travel interstate as required by the position - Central & East Coast
+ Education- Tertiary qualification with a focus in Science and Business is desired
+ Possess a valid Malaysian driver's license
**Who we are**
A healthier future drives us to innovate. Together, more than 100'000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.
Let's build a healthier future, together.
**Roche is an Equal Opportunity Employer.**

**Position Snapshot**
Location: Petaling Jaya, Selangor, MY
Company: Nestle Malaysia
Full-timeBachelor's Degree
4+ years of experience
**Position Summary**
Joining Nestlé means you are joining the largest Food and Beverage Company in the world. At our very core, we are a human environment - passionate people driven by the purpose of enhancing the quality of life and contributing to a healthier future. A Nestle career empowers you to make an impact locally and globally, as you are provided with the opportunity to make a mark and stand out, as long as you seek it. With Nestle, you are enabled and encouraged to grow not only as professionals, but also as people.
We are looking for an Customer Executive (Ecommerce), to deliver accelerated sales, market share targets through creating, selling and executing the category commercial elements of customer Joint Business Plan with the Customer. To build Nestle's reputation in the customer, ensuring that the Nestlé policies & principles are applied in all aspects of the business relationship.
**A day in the life of a Customer Executive (Ecommerce)**
+ Develop, agree and implement the annual account development plan / JBP for required categories.
+ Build & execute eRetailer promotional plans/calendar in line with the Integrated Commercial Planning process. Ensure all eCommerce initiatives are tracked, measured, and reported on.
+ Utilize analytics to formulate plans and develop strategies to generate demand and acquire, retain and utilize knowledge of differences in retailer website technical capabilities and business processes and customize recommendations to maximize sales.
+ Drive business relationship with account, understand the customers' business and ensure customer intimacy. To maintain close and frequent contact with all necessary personnel within customer and Nestlé to resolve challenges, issues and queries as they arise.
+ Develop strong working relationships with both eCommerce business partner and agencies to ensure a consistent user experience.
+ Drive ongoing innovation to enhance online shopping experience and improve order fulfilment, customer service and content accuracy to boost demand for online sales.
+ Follow identified best-practices and processes to improve product presence on eCommerce websites & work together with category and brand teams to develop best practice eCommerce content guidelines within the global framework.
+ Manage and develop customer network & expand presence in all potential eCommerce platforms (bricks & mortar, pureplay & brand.com) to increase new sales opportunity
**What will make you successful**
+ University Degree level or graduate caliber.
+ Minimum 4 years of commercial experience, preferably with good knowledge of Nestlé, retailing and retail customers. Exprerience with CDT background will be an added advantage
+ Skills required - result oriented