What Jobs are available for Customer Engagement in Malaysia?
Showing 502 Customer Engagement jobs in Malaysia
Manager, Customer Engagement
Selangor, Selangor
Colgate-Palmolive
Posted 17 days ago
Job Viewed
Job Description
No Relocation Assistance Offered
Job Number # - Selangor, Selangor, Malaysia
**Who We Are**
Colgate-Palmolive Company is a global consumer products company operating in over 200 countries specialising in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition. Our products are trusted in more households than any other brand in the world, making us a household name!
Join Colgate-Palmolive, a caring, innovative growth company reimagining a healthier future for people, their pets, and our planet. Guided by our core values-Caring, Inclusive, and Courageous-we foster a culture that inspires our people to achieve common goals. Together, let's build a brighter, healthier future for all.
**Overview**
As the Manager, Customer Engagement, you will be responsible to lead the customers' strategy in the Demand - Customer Engagement function for Customers based in Malaysia.
**What you will do:**
+ Leads the Supply Chain initiatives engagement with the customers focusing on Order-To-Invoice efficiency, and service KPI such as On time, Case fill, Returns.
+ Closely works with Customer Development teams on collaborative Atlas planning, identifying inconsistencies in volume estimates based on historical trends
+ Monitors the shipment Vs Atlas planned volume of key SKUs, shares the tracking and recommended actions for decision making.
+ Collaborates with the Customer Development teams and Customers to identify logistics network optimization, processes improvements to maximize on-shelf availability and optimize cost
+ Communicates proactively with Customer Development teams and customers when supply execution issues are experienced to manage customer expectations.
+ Responsible for collaborative end to end solutions that leverage joint capabilities and expertise in support of Colgate's Customer Development and Customer Service strategies
+ Monthly engagement with customers to drive aligned joint initiatives
+ Lead replenishment strategy and processes by partnering with Customers to ensure orders are placed timely at the right level and timely replenishment to warehouses
+ Engage Customers to enhance service levels and customer satisfaction
+ Work closely with Customer Development team on Atlas planning, identify inconsistencies in volume estimates based on historical trends to improve forecast accuracy
+ Monitor performance metrics (KPI's) to understand service and efficiency trends and identify improvement opportunities Shares performance information with the Team to develop collaborative approaches for improvement
+ Coordinate cross-functional work teams to eliminate root causes of Customers supply chain inefficiencies and Out of Stocks (OOS)
**Minimum Requirements:**
+ 5 years experience in Customer Engagement or Customer Service business partnering experience in a Multinational Company, preferably in a FMCG setup
+ Strong analytical skills and understanding of Financial Statement impact, Business Insights, Business Perspective and etc
+ Proactive in highlighting & identifying gaps in our processes or plans and able to put forth recommendations with factual reasoning
+ Good communication and presentation skills in English
+ Enjoy working cross-functionally and leverage on network to drive results
+ Detail -oriented while keeping sight of the big picture, self-driven
**Our Commitment to Inclusion**
Our journey begins with our people-developing strong talent with diverse backgrounds and perspectives to best serve our consumers around the world and fostering an inclusive environment where everyone feels a true sense of belonging. We are dedicated to ensuring that each individual can be their authentic self, is treated with respect, and is empowered by leadership to contribute meaningfully to our business.
**Equal Opportunity Employer**
Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.
Reasonable accommodation during the application process is available for persons with disabilities. Please complete this request form ( should you require accommodation.
#LI-Hybrid
Job Number # - Selangor, Selangor, Malaysia
**Who We Are**
Colgate-Palmolive Company is a global consumer products company operating in over 200 countries specialising in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition. Our products are trusted in more households than any other brand in the world, making us a household name!
Join Colgate-Palmolive, a caring, innovative growth company reimagining a healthier future for people, their pets, and our planet. Guided by our core values-Caring, Inclusive, and Courageous-we foster a culture that inspires our people to achieve common goals. Together, let's build a brighter, healthier future for all.
**Overview**
As the Manager, Customer Engagement, you will be responsible to lead the customers' strategy in the Demand - Customer Engagement function for Customers based in Malaysia.
**What you will do:**
+ Leads the Supply Chain initiatives engagement with the customers focusing on Order-To-Invoice efficiency, and service KPI such as On time, Case fill, Returns.
+ Closely works with Customer Development teams on collaborative Atlas planning, identifying inconsistencies in volume estimates based on historical trends
+ Monitors the shipment Vs Atlas planned volume of key SKUs, shares the tracking and recommended actions for decision making.
+ Collaborates with the Customer Development teams and Customers to identify logistics network optimization, processes improvements to maximize on-shelf availability and optimize cost
+ Communicates proactively with Customer Development teams and customers when supply execution issues are experienced to manage customer expectations.
+ Responsible for collaborative end to end solutions that leverage joint capabilities and expertise in support of Colgate's Customer Development and Customer Service strategies
+ Monthly engagement with customers to drive aligned joint initiatives
+ Lead replenishment strategy and processes by partnering with Customers to ensure orders are placed timely at the right level and timely replenishment to warehouses
+ Engage Customers to enhance service levels and customer satisfaction
+ Work closely with Customer Development team on Atlas planning, identify inconsistencies in volume estimates based on historical trends to improve forecast accuracy
+ Monitor performance metrics (KPI's) to understand service and efficiency trends and identify improvement opportunities Shares performance information with the Team to develop collaborative approaches for improvement
+ Coordinate cross-functional work teams to eliminate root causes of Customers supply chain inefficiencies and Out of Stocks (OOS)
**Minimum Requirements:**
+ 5 years experience in Customer Engagement or Customer Service business partnering experience in a Multinational Company, preferably in a FMCG setup
+ Strong analytical skills and understanding of Financial Statement impact, Business Insights, Business Perspective and etc
+ Proactive in highlighting & identifying gaps in our processes or plans and able to put forth recommendations with factual reasoning
+ Good communication and presentation skills in English
+ Enjoy working cross-functionally and leverage on network to drive results
+ Detail -oriented while keeping sight of the big picture, self-driven
**Our Commitment to Inclusion**
Our journey begins with our people-developing strong talent with diverse backgrounds and perspectives to best serve our consumers around the world and fostering an inclusive environment where everyone feels a true sense of belonging. We are dedicated to ensuring that each individual can be their authentic self, is treated with respect, and is empowered by leadership to contribute meaningfully to our business.
**Equal Opportunity Employer**
Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.
Reasonable accommodation during the application process is available for persons with disabilities. Please complete this request form ( should you require accommodation.
#LI-Hybrid
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This advertiser has chosen not to accept applicants from your region.
0
Manager, Customer Engagement
Shah Alam, Selangor
Colgate-Palmolive
Posted 1 day ago
Job Viewed
Job Description
Overview No Relocation Assistance Offered
Job Number # - Selangor, Selangor, Malaysia
Colgate-Palmolive Company is a global consumer products company operating in over 200 countries specialising in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition. Our products are trusted in more households than any other brand in the world, making us a household name! Join Colgate-Palmolive, a caring, innovative growth company reimagining a healthier future for people, their pets, and our planet. Guided by our core values—Caring, Inclusive, and Courageous—we foster a culture that inspires our people to achieve common goals. Together, let's build a brighter, healthier future for all.
As the Manager, Customer Engagement, you will be responsible to lead the customers' strategy in the Demand - Customer Engagement function for Customers based in Malaysia.
What you will do
Leads the Supply Chain initiatives engagement with the customers focusing on Order-To-Invoice efficiency, and service KPI such as On time, Case fill, Returns.
Closely works with Customer Development teams on collaborative Atlas planning, identifying inconsistencies in volume estimates based on historical trends
Monitors the shipment Vs Atlas planned volume of key SKUs, shares the tracking and recommended actions for decision making.
Collaborates with the Customer Development teams and Customers to identify logistics network optimization, processes improvements to maximize on-shelf availability and optimize cost
Communicates proactively with Customer Development teams and customers when supply execution issues are experienced to manage customer expectations.
Responsible for collaborative end to end solutions that leverage joint capabilities and expertise in support of Colgate’s Customer Development and Customer Service strategies
Monthly engagement with customers to drive aligned joint initiatives
Lead replenishment strategy and processes by partnering with Customers to ensure orders are placed timely at the right level and timely replenishment to warehouses
Engage Customers to enhance service levels and customer satisfaction
Work closely with Customer Development team on Atlas planning, identify inconsistencies in volume estimates based on historical trends to improve forecast accuracy
Monitor performance metrics (KPI’s) to understand service and efficiency trends and identify improvement opportunities Shares performance information with the Team to develop collaborative approaches for improvement
Coordinate cross-functional work teams to eliminate root causes of Customers supply chain inefficiencies and Out of Stocks
Minimum Requirements
5 years experience in Customer Engagement or Customer Service business partnering experience in a Multinational Company, preferably in a FMCG setup
Strong analytical skills and understanding of Financial Statement impact, Business Insights, Business Perspective and etc
Proactive in highlighting & identifying gaps in our processes or plans and able to put forth recommendations with factual reasoning
Good communication and presentation skills in English
Enjoy working cross-functionally and leverage on network to drive results
Detail -oriented while keeping sight of the big picture, self-driven
Our Commitment to Inclusion Our journey begins with our people—developing strong talent with diverse backgrounds and perspectives to best serve our consumers around the world and fostering an inclusive environment where everyone feels a true sense of belonging. We are dedicated to ensuring that each individual can be their authentic self, is treated with respect, and is empowered by leadership to contribute meaningfully to our business.
Equal Opportunity Employer Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.
Reasonable accommodation during the application process is available for persons with disabilities. Please complete this request form should you require accommodation.
#J-18808-Ljbffr
Job Number # - Selangor, Selangor, Malaysia
Colgate-Palmolive Company is a global consumer products company operating in over 200 countries specialising in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition. Our products are trusted in more households than any other brand in the world, making us a household name! Join Colgate-Palmolive, a caring, innovative growth company reimagining a healthier future for people, their pets, and our planet. Guided by our core values—Caring, Inclusive, and Courageous—we foster a culture that inspires our people to achieve common goals. Together, let's build a brighter, healthier future for all.
As the Manager, Customer Engagement, you will be responsible to lead the customers' strategy in the Demand - Customer Engagement function for Customers based in Malaysia.
What you will do
Leads the Supply Chain initiatives engagement with the customers focusing on Order-To-Invoice efficiency, and service KPI such as On time, Case fill, Returns.
Closely works with Customer Development teams on collaborative Atlas planning, identifying inconsistencies in volume estimates based on historical trends
Monitors the shipment Vs Atlas planned volume of key SKUs, shares the tracking and recommended actions for decision making.
Collaborates with the Customer Development teams and Customers to identify logistics network optimization, processes improvements to maximize on-shelf availability and optimize cost
Communicates proactively with Customer Development teams and customers when supply execution issues are experienced to manage customer expectations.
Responsible for collaborative end to end solutions that leverage joint capabilities and expertise in support of Colgate’s Customer Development and Customer Service strategies
Monthly engagement with customers to drive aligned joint initiatives
Lead replenishment strategy and processes by partnering with Customers to ensure orders are placed timely at the right level and timely replenishment to warehouses
Engage Customers to enhance service levels and customer satisfaction
Work closely with Customer Development team on Atlas planning, identify inconsistencies in volume estimates based on historical trends to improve forecast accuracy
Monitor performance metrics (KPI’s) to understand service and efficiency trends and identify improvement opportunities Shares performance information with the Team to develop collaborative approaches for improvement
Coordinate cross-functional work teams to eliminate root causes of Customers supply chain inefficiencies and Out of Stocks
Minimum Requirements
5 years experience in Customer Engagement or Customer Service business partnering experience in a Multinational Company, preferably in a FMCG setup
Strong analytical skills and understanding of Financial Statement impact, Business Insights, Business Perspective and etc
Proactive in highlighting & identifying gaps in our processes or plans and able to put forth recommendations with factual reasoning
Good communication and presentation skills in English
Enjoy working cross-functionally and leverage on network to drive results
Detail -oriented while keeping sight of the big picture, self-driven
Our Commitment to Inclusion Our journey begins with our people—developing strong talent with diverse backgrounds and perspectives to best serve our consumers around the world and fostering an inclusive environment where everyone feels a true sense of belonging. We are dedicated to ensuring that each individual can be their authentic self, is treated with respect, and is empowered by leadership to contribute meaningfully to our business.
Equal Opportunity Employer Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.
Reasonable accommodation during the application process is available for persons with disabilities. Please complete this request form should you require accommodation.
#J-18808-Ljbffr
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
1
Customer Engagement Executive
Seremban, Negeri Sembilan
Alpha Iota BPO Sdn Bhd
Posted 4 days ago
Job Viewed
Job Description
Join Our Alpha Iota Family, Where Everyone Wins!
Exciting Work-from-Home Opportunities
Learning & Development Programs to Upskill Yourself
Lucrative Salary Package
Health and Wellness Perks & Benefits
Motivating and Supportive Teams
.and lots more!
Alpha Iota is based in
Southeast Asia , where we are rapidly growing and are constantly on the lookout for talented individuals like yourself who want to make a difference and kickstart their successful careers. Heres what awaits you at Alpha Iota!
What would you be doing:
Manage the end-to-end customer service cycle, which includes responding to customer inquiries through multiple platforms including Telegram, WhatsApp, and Live Chat, in a timely and professional manner.
Build in-depth knowledge of company products, services, and processes to effectively resolve issues and deliver top-notch support.
Handle customer complaints with empathy and efficiency, offering appropriate solutions within set timelines and ensuring proper follow-up until resolution.
Adopt a proactive, sales-oriented approach to engage customers, promote services, and strengthen relationships.
Guide customers through account setup processes and address any questions they may have.
Escalate special cases or complex issues to the appropriate person in charge for further handling.
Perform account creation and setup for newly onboarded customers and manage existing customer base.
Identify opportunities to upsell additional services and products during the onboarding process.
Educate clients on the full range of services available, highlighting the benefits and value they can provide.
Reach out to inactive clients to encourage engagement and improve customer retention.
Support customer service operations with additional administrative tasks as needed.
Uphold integrity and confidentiality when handling all customer information.
To be successful in this role, you will need to have:
Minimum of 1 year of experience in customer service, with proven ability to communicate effectively with customers on a daily basis (remote/virtual experience preferred).
Ability to thrive in a fast-paced environment; self-motivated, customer-oriented, results-driven, and disciplined.
Strong multitasking, organizational, and time management skills.
Creative and resourceful problem-solver with a proactive mindset.
Reliable high-speed internet connection (work-from-home role).
Proficiency in computer skills, including Windows OS, Microsoft Office, and Google applications.
Flexibility to work on a rotating schedule (24/7 coverage), including midnight shifts, weekends, and public holidays.
Work schedule: 9 hours per day , 5 days a week, with 2 rest days.
Proficiency in English is required; the ability to communicate in Mandarin (written & spoken) is an added advantage.
#J-18808-Ljbffr
Exciting Work-from-Home Opportunities
Learning & Development Programs to Upskill Yourself
Lucrative Salary Package
Health and Wellness Perks & Benefits
Motivating and Supportive Teams
.and lots more!
Alpha Iota is based in
Southeast Asia , where we are rapidly growing and are constantly on the lookout for talented individuals like yourself who want to make a difference and kickstart their successful careers. Heres what awaits you at Alpha Iota!
What would you be doing:
Manage the end-to-end customer service cycle, which includes responding to customer inquiries through multiple platforms including Telegram, WhatsApp, and Live Chat, in a timely and professional manner.
Build in-depth knowledge of company products, services, and processes to effectively resolve issues and deliver top-notch support.
Handle customer complaints with empathy and efficiency, offering appropriate solutions within set timelines and ensuring proper follow-up until resolution.
Adopt a proactive, sales-oriented approach to engage customers, promote services, and strengthen relationships.
Guide customers through account setup processes and address any questions they may have.
Escalate special cases or complex issues to the appropriate person in charge for further handling.
Perform account creation and setup for newly onboarded customers and manage existing customer base.
Identify opportunities to upsell additional services and products during the onboarding process.
Educate clients on the full range of services available, highlighting the benefits and value they can provide.
Reach out to inactive clients to encourage engagement and improve customer retention.
Support customer service operations with additional administrative tasks as needed.
Uphold integrity and confidentiality when handling all customer information.
To be successful in this role, you will need to have:
Minimum of 1 year of experience in customer service, with proven ability to communicate effectively with customers on a daily basis (remote/virtual experience preferred).
Ability to thrive in a fast-paced environment; self-motivated, customer-oriented, results-driven, and disciplined.
Strong multitasking, organizational, and time management skills.
Creative and resourceful problem-solver with a proactive mindset.
Reliable high-speed internet connection (work-from-home role).
Proficiency in computer skills, including Windows OS, Microsoft Office, and Google applications.
Flexibility to work on a rotating schedule (24/7 coverage), including midnight shifts, weekends, and public holidays.
Work schedule: 9 hours per day , 5 days a week, with 2 rest days.
Proficiency in English is required; the ability to communicate in Mandarin (written & spoken) is an added advantage.
#J-18808-Ljbffr
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
2
Customer Engagement Executive
Kedah, Kedah
Alpha Iota BPO Sdn Bhd
Posted 4 days ago
Job Viewed
Job Description
Join Our Alpha Iota Family, Where Everyone Wins!
Exciting Work-from-Home Opportunities
Learning & Development Programs to Upskill Yourself
Lucrative Salary Package
Health and Wellness Perks & Benefits
Motivating and Supportive Teams
.and lots more!
Alpha Iota is based in
Southeast Asia , where we are rapidly growing and are constantly on the lookout for talented individuals like yourself who want to make a difference and kickstart their successful careers. Heres what awaits you at Alpha Iota!
What would you be doing:
Manage the end-to-end customer service cycle, which includes responding to customer inquiries through multiple platforms including Telegram, WhatsApp, and Live Chat, in a timely and professional manner.
Build in-depth knowledge of company products, services, and processes to effectively resolve issues and deliver top-notch support.
Handle customer complaints with empathy and efficiency, offering appropriate solutions within set timelines and ensuring proper follow-up until resolution.
Adopt a proactive, sales-oriented approach to engage customers, promote services, and strengthen relationships.
Guide customers through account setup processes and address any questions they may have.
Escalate special cases or complex issues to the appropriate person in charge for further handling.
Perform account creation and setup for newly onboarded customers and manage existing customer base.
Identify opportunities to upsell additional services and products during the onboarding process.
Educate clients on the full range of services available, highlighting the benefits and value they can provide.
Reach out to inactive clients to encourage engagement and improve customer retention.
Support customer service operations with additional administrative tasks as needed.
Uphold integrity and confidentiality when handling all customer information.
To be successful in this role, you will need to have:
Minimum of 1 year of experience in customer service, with proven ability to communicate effectively with customers on a daily basis (remote/virtual experience preferred).
Ability to thrive in a fast-paced environment; self-motivated, customer-oriented, results-driven, and disciplined.
Strong multitasking, organizational, and time management skills.
Creative and resourceful problem-solver with a proactive mindset.
Reliable high-speed internet connection (work-from-home role).
Proficiency in computer skills, including Windows OS, Microsoft Office, and Google applications.
Flexibility to work on a rotating schedule (24/7 coverage), including midnight shifts, weekends, and public holidays.
Work schedule: 9 hours per day , 5 days a week, with 2 rest days.
Proficiency in English is required; the ability to communicate in Mandarin (written & spoken) is an added advantage.
#J-18808-Ljbffr
Exciting Work-from-Home Opportunities
Learning & Development Programs to Upskill Yourself
Lucrative Salary Package
Health and Wellness Perks & Benefits
Motivating and Supportive Teams
.and lots more!
Alpha Iota is based in
Southeast Asia , where we are rapidly growing and are constantly on the lookout for talented individuals like yourself who want to make a difference and kickstart their successful careers. Heres what awaits you at Alpha Iota!
What would you be doing:
Manage the end-to-end customer service cycle, which includes responding to customer inquiries through multiple platforms including Telegram, WhatsApp, and Live Chat, in a timely and professional manner.
Build in-depth knowledge of company products, services, and processes to effectively resolve issues and deliver top-notch support.
Handle customer complaints with empathy and efficiency, offering appropriate solutions within set timelines and ensuring proper follow-up until resolution.
Adopt a proactive, sales-oriented approach to engage customers, promote services, and strengthen relationships.
Guide customers through account setup processes and address any questions they may have.
Escalate special cases or complex issues to the appropriate person in charge for further handling.
Perform account creation and setup for newly onboarded customers and manage existing customer base.
Identify opportunities to upsell additional services and products during the onboarding process.
Educate clients on the full range of services available, highlighting the benefits and value they can provide.
Reach out to inactive clients to encourage engagement and improve customer retention.
Support customer service operations with additional administrative tasks as needed.
Uphold integrity and confidentiality when handling all customer information.
To be successful in this role, you will need to have:
Minimum of 1 year of experience in customer service, with proven ability to communicate effectively with customers on a daily basis (remote/virtual experience preferred).
Ability to thrive in a fast-paced environment; self-motivated, customer-oriented, results-driven, and disciplined.
Strong multitasking, organizational, and time management skills.
Creative and resourceful problem-solver with a proactive mindset.
Reliable high-speed internet connection (work-from-home role).
Proficiency in computer skills, including Windows OS, Microsoft Office, and Google applications.
Flexibility to work on a rotating schedule (24/7 coverage), including midnight shifts, weekends, and public holidays.
Work schedule: 9 hours per day , 5 days a week, with 2 rest days.
Proficiency in English is required; the ability to communicate in Mandarin (written & spoken) is an added advantage.
#J-18808-Ljbffr
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
3
Customer Engagement Executive
Ipoh, Perak
Alpha Iota BPO Sdn Bhd
Posted 4 days ago
Job Viewed
Job Description
Join Our Alpha Iota Family, Where Everyone Wins!
Exciting Work-from-Home Opportunities
Learning & Development Programs to Upskill Yourself
Lucrative Salary Package
Health and Wellness Perks & Benefits
Motivating and Supportive Teams
.and lots more!
Alpha Iota is based in
Southeast Asia , where we are rapidly growing and are constantly on the lookout for talented individuals like yourself who want to make a difference and kickstart their successful careers. Heres what awaits you at Alpha Iota!
What would you be doing:
Manage the end-to-end customer service cycle, which includes responding to customer inquiries through multiple platforms including Telegram, WhatsApp, and Live Chat, in a timely and professional manner.
Build in-depth knowledge of company products, services, and processes to effectively resolve issues and deliver top-notch support.
Handle customer complaints with empathy and efficiency, offering appropriate solutions within set timelines and ensuring proper follow-up until resolution.
Adopt a proactive, sales-oriented approach to engage customers, promote services, and strengthen relationships.
Guide customers through account setup processes and address any questions they may have.
Escalate special cases or complex issues to the appropriate person in charge for further handling.
Perform account creation and setup for newly onboarded customers and manage existing customer base.
Identify opportunities to upsell additional services and products during the onboarding process.
Educate clients on the full range of services available, highlighting the benefits and value they can provide.
Reach out to inactive clients to encourage engagement and improve customer retention.
Support customer service operations with additional administrative tasks as needed.
Uphold integrity and confidentiality when handling all customer information.
To be successful in this role, you will need to have:
Minimum of 1 year of experience in customer service, with proven ability to communicate effectively with customers on a daily basis (remote/virtual experience preferred).
Ability to thrive in a fast-paced environment; self-motivated, customer-oriented, results-driven, and disciplined.
Strong multitasking, organizational, and time management skills.
Creative and resourceful problem-solver with a proactive mindset.
Reliable high-speed internet connection (work-from-home role).
Proficiency in computer skills, including Windows OS, Microsoft Office, and Google applications.
Flexibility to work on a rotating schedule (24/7 coverage), including midnight shifts, weekends, and public holidays.
Work schedule: 9 hours per day , 5 days a week, with 2 rest days.
Proficiency in English is required; the ability to communicate in Mandarin (written & spoken) is an added advantage.
#J-18808-Ljbffr
Exciting Work-from-Home Opportunities
Learning & Development Programs to Upskill Yourself
Lucrative Salary Package
Health and Wellness Perks & Benefits
Motivating and Supportive Teams
.and lots more!
Alpha Iota is based in
Southeast Asia , where we are rapidly growing and are constantly on the lookout for talented individuals like yourself who want to make a difference and kickstart their successful careers. Heres what awaits you at Alpha Iota!
What would you be doing:
Manage the end-to-end customer service cycle, which includes responding to customer inquiries through multiple platforms including Telegram, WhatsApp, and Live Chat, in a timely and professional manner.
Build in-depth knowledge of company products, services, and processes to effectively resolve issues and deliver top-notch support.
Handle customer complaints with empathy and efficiency, offering appropriate solutions within set timelines and ensuring proper follow-up until resolution.
Adopt a proactive, sales-oriented approach to engage customers, promote services, and strengthen relationships.
Guide customers through account setup processes and address any questions they may have.
Escalate special cases or complex issues to the appropriate person in charge for further handling.
Perform account creation and setup for newly onboarded customers and manage existing customer base.
Identify opportunities to upsell additional services and products during the onboarding process.
Educate clients on the full range of services available, highlighting the benefits and value they can provide.
Reach out to inactive clients to encourage engagement and improve customer retention.
Support customer service operations with additional administrative tasks as needed.
Uphold integrity and confidentiality when handling all customer information.
To be successful in this role, you will need to have:
Minimum of 1 year of experience in customer service, with proven ability to communicate effectively with customers on a daily basis (remote/virtual experience preferred).
Ability to thrive in a fast-paced environment; self-motivated, customer-oriented, results-driven, and disciplined.
Strong multitasking, organizational, and time management skills.
Creative and resourceful problem-solver with a proactive mindset.
Reliable high-speed internet connection (work-from-home role).
Proficiency in computer skills, including Windows OS, Microsoft Office, and Google applications.
Flexibility to work on a rotating schedule (24/7 coverage), including midnight shifts, weekends, and public holidays.
Work schedule: 9 hours per day , 5 days a week, with 2 rest days.
Proficiency in English is required; the ability to communicate in Mandarin (written & spoken) is an added advantage.
#J-18808-Ljbffr
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
4
Customer Engagement Executive
Alpha Iota BPO Sdn Bhd
Posted 4 days ago
Job Viewed
Job Description
Join Our Alpha Iota Family, Where Everyone Wins!
Exciting Work-from-Home Opportunities
Learning & Development Programs to Upskill Yourself
Lucrative Salary Package
Health and Wellness Perks & Benefits
Motivating and Supportive Teams
.and lots more!
Alpha Iota is based in
Southeast Asia , where we are rapidly growing and are constantly on the lookout for talented individuals like yourself who want to make a difference and kickstart their successful careers. Heres what awaits you at Alpha Iota!
What would you be doing:
Manage the end-to-end customer service cycle, which includes responding to customer inquiries through multiple platforms including Telegram, WhatsApp, and Live Chat, in a timely and professional manner.
Build in-depth knowledge of company products, services, and processes to effectively resolve issues and deliver top-notch support.
Handle customer complaints with empathy and efficiency, offering appropriate solutions within set timelines and ensuring proper follow-up until resolution.
Adopt a proactive, sales-oriented approach to engage customers, promote services, and strengthen relationships.
Guide customers through account setup processes and address any questions they may have.
Escalate special cases or complex issues to the appropriate person in charge for further handling.
Perform account creation and setup for newly onboarded customers and manage existing customer base.
Identify opportunities to upsell additional services and products during the onboarding process.
Educate clients on the full range of services available, highlighting the benefits and value they can provide.
Reach out to inactive clients to encourage engagement and improve customer retention.
Support customer service operations with additional administrative tasks as needed.
Uphold integrity and confidentiality when handling all customer information.
To be successful in this role, you will need to have:
Minimum of 1 year of experience in customer service, with proven ability to communicate effectively with customers on a daily basis (remote/virtual experience preferred).
Ability to thrive in a fast-paced environment; self-motivated, customer-oriented, results-driven, and disciplined.
Strong multitasking, organizational, and time management skills.
Creative and resourceful problem-solver with a proactive mindset.
Reliable high-speed internet connection (work-from-home role).
Proficiency in computer skills, including Windows OS, Microsoft Office, and Google applications.
Flexibility to work on a rotating schedule (24/7 coverage), including midnight shifts, weekends, and public holidays.
Work schedule: 9 hours per day , 5 days a week, with 2 rest days.
Proficiency in English is required; the ability to communicate in Mandarin (written & spoken) is an added advantage.
#J-18808-Ljbffr
Exciting Work-from-Home Opportunities
Learning & Development Programs to Upskill Yourself
Lucrative Salary Package
Health and Wellness Perks & Benefits
Motivating and Supportive Teams
.and lots more!
Alpha Iota is based in
Southeast Asia , where we are rapidly growing and are constantly on the lookout for talented individuals like yourself who want to make a difference and kickstart their successful careers. Heres what awaits you at Alpha Iota!
What would you be doing:
Manage the end-to-end customer service cycle, which includes responding to customer inquiries through multiple platforms including Telegram, WhatsApp, and Live Chat, in a timely and professional manner.
Build in-depth knowledge of company products, services, and processes to effectively resolve issues and deliver top-notch support.
Handle customer complaints with empathy and efficiency, offering appropriate solutions within set timelines and ensuring proper follow-up until resolution.
Adopt a proactive, sales-oriented approach to engage customers, promote services, and strengthen relationships.
Guide customers through account setup processes and address any questions they may have.
Escalate special cases or complex issues to the appropriate person in charge for further handling.
Perform account creation and setup for newly onboarded customers and manage existing customer base.
Identify opportunities to upsell additional services and products during the onboarding process.
Educate clients on the full range of services available, highlighting the benefits and value they can provide.
Reach out to inactive clients to encourage engagement and improve customer retention.
Support customer service operations with additional administrative tasks as needed.
Uphold integrity and confidentiality when handling all customer information.
To be successful in this role, you will need to have:
Minimum of 1 year of experience in customer service, with proven ability to communicate effectively with customers on a daily basis (remote/virtual experience preferred).
Ability to thrive in a fast-paced environment; self-motivated, customer-oriented, results-driven, and disciplined.
Strong multitasking, organizational, and time management skills.
Creative and resourceful problem-solver with a proactive mindset.
Reliable high-speed internet connection (work-from-home role).
Proficiency in computer skills, including Windows OS, Microsoft Office, and Google applications.
Flexibility to work on a rotating schedule (24/7 coverage), including midnight shifts, weekends, and public holidays.
Work schedule: 9 hours per day , 5 days a week, with 2 rest days.
Proficiency in English is required; the ability to communicate in Mandarin (written & spoken) is an added advantage.
#J-18808-Ljbffr
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
5
Customer Engagement Executive
Subang Jaya, Selangor
Alpha Iota BPO Sdn Bhd
Posted 4 days ago
Job Viewed
Job Description
Join Our Alpha Iota Family, Where Everyone Wins!
Exciting Work-from-Home Opportunities
Learning & Development Programs to Upskill Yourself
Lucrative Salary Package
Health and Wellness Perks & Benefits
Motivating and Supportive Teams
.and lots more!
Alpha Iota is based in
Southeast Asia , where we are rapidly growing and are constantly on the lookout for talented individuals like yourself who want to make a difference and kickstart their successful careers. Heres what awaits you at Alpha Iota!
What would you be doing:
Manage the end-to-end customer service cycle, which includes responding to customer inquiries through multiple platforms including Telegram, WhatsApp, and Live Chat, in a timely and professional manner.
Build in-depth knowledge of company products, services, and processes to effectively resolve issues and deliver top-notch support.
Handle customer complaints with empathy and efficiency, offering appropriate solutions within set timelines and ensuring proper follow-up until resolution.
Adopt a proactive, sales-oriented approach to engage customers, promote services, and strengthen relationships.
Guide customers through account setup processes and address any questions they may have.
Escalate special cases or complex issues to the appropriate person in charge for further handling.
Perform account creation and setup for newly onboarded customers and manage existing customer base.
Identify opportunities to upsell additional services and products during the onboarding process.
Educate clients on the full range of services available, highlighting the benefits and value they can provide.
Reach out to inactive clients to encourage engagement and improve customer retention.
Support customer service operations with additional administrative tasks as needed.
Uphold integrity and confidentiality when handling all customer information.
To be successful in this role, you will need to have:
Minimum of 1 year of experience in customer service, with proven ability to communicate effectively with customers on a daily basis (remote/virtual experience preferred).
Ability to thrive in a fast-paced environment; self-motivated, customer-oriented, results-driven, and disciplined.
Strong multitasking, organizational, and time management skills.
Creative and resourceful problem-solver with a proactive mindset.
Reliable high-speed internet connection (work-from-home role).
Proficiency in computer skills, including Windows OS, Microsoft Office, and Google applications.
Flexibility to work on a rotating schedule (24/7 coverage), including midnight shifts, weekends, and public holidays.
Work schedule: 9 hours per day , 5 days a week, with 2 rest days.
Proficiency in English is required; the ability to communicate in Mandarin (written & spoken) is an added advantage.
#J-18808-Ljbffr
Exciting Work-from-Home Opportunities
Learning & Development Programs to Upskill Yourself
Lucrative Salary Package
Health and Wellness Perks & Benefits
Motivating and Supportive Teams
.and lots more!
Alpha Iota is based in
Southeast Asia , where we are rapidly growing and are constantly on the lookout for talented individuals like yourself who want to make a difference and kickstart their successful careers. Heres what awaits you at Alpha Iota!
What would you be doing:
Manage the end-to-end customer service cycle, which includes responding to customer inquiries through multiple platforms including Telegram, WhatsApp, and Live Chat, in a timely and professional manner.
Build in-depth knowledge of company products, services, and processes to effectively resolve issues and deliver top-notch support.
Handle customer complaints with empathy and efficiency, offering appropriate solutions within set timelines and ensuring proper follow-up until resolution.
Adopt a proactive, sales-oriented approach to engage customers, promote services, and strengthen relationships.
Guide customers through account setup processes and address any questions they may have.
Escalate special cases or complex issues to the appropriate person in charge for further handling.
Perform account creation and setup for newly onboarded customers and manage existing customer base.
Identify opportunities to upsell additional services and products during the onboarding process.
Educate clients on the full range of services available, highlighting the benefits and value they can provide.
Reach out to inactive clients to encourage engagement and improve customer retention.
Support customer service operations with additional administrative tasks as needed.
Uphold integrity and confidentiality when handling all customer information.
To be successful in this role, you will need to have:
Minimum of 1 year of experience in customer service, with proven ability to communicate effectively with customers on a daily basis (remote/virtual experience preferred).
Ability to thrive in a fast-paced environment; self-motivated, customer-oriented, results-driven, and disciplined.
Strong multitasking, organizational, and time management skills.
Creative and resourceful problem-solver with a proactive mindset.
Reliable high-speed internet connection (work-from-home role).
Proficiency in computer skills, including Windows OS, Microsoft Office, and Google applications.
Flexibility to work on a rotating schedule (24/7 coverage), including midnight shifts, weekends, and public holidays.
Work schedule: 9 hours per day , 5 days a week, with 2 rest days.
Proficiency in English is required; the ability to communicate in Mandarin (written & spoken) is an added advantage.
#J-18808-Ljbffr
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
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6
Customer Engagement Executive
Gelang Patah, Johor
Alpha Iota BPO Sdn Bhd
Posted 4 days ago
Job Viewed
Job Description
Join Our Alpha Iota Family, Where Everyone Wins!
Exciting Work-from-Home Opportunities
Learning & Development Programs to Upskill Yourself
Lucrative Salary Package
Health and Wellness Perks & Benefits
Motivating and Supportive Teams
.and lots more!
Alpha Iota is based in
Southeast Asia , where we are rapidly growing and are constantly on the lookout for talented individuals like yourself who want to make a difference and kickstart their successful careers. Heres what awaits you at Alpha Iota!
What would you be doing:
Manage the end-to-end customer service cycle, which includes responding to customer inquiries through multiple platforms including Telegram, WhatsApp, and Live Chat, in a timely and professional manner.
Build in-depth knowledge of company products, services, and processes to effectively resolve issues and deliver top-notch support.
Handle customer complaints with empathy and efficiency, offering appropriate solutions within set timelines and ensuring proper follow-up until resolution.
Adopt a proactive, sales-oriented approach to engage customers, promote services, and strengthen relationships.
Guide customers through account setup processes and address any questions they may have.
Escalate special cases or complex issues to the appropriate person in charge for further handling.
Perform account creation and setup for newly onboarded customers and manage existing customer base.
Identify opportunities to upsell additional services and products during the onboarding process.
Educate clients on the full range of services available, highlighting the benefits and value they can provide.
Reach out to inactive clients to encourage engagement and improve customer retention.
Support customer service operations with additional administrative tasks as needed.
Uphold integrity and confidentiality when handling all customer information.
To be successful in this role, you will need to have:
Minimum of 1 year of experience in customer service, with proven ability to communicate effectively with customers on a daily basis (remote/virtual experience preferred).
Ability to thrive in a fast-paced environment; self-motivated, customer-oriented, results-driven, and disciplined.
Strong multitasking, organizational, and time management skills.
Creative and resourceful problem-solver with a proactive mindset.
Reliable high-speed internet connection (work-from-home role).
Proficiency in computer skills, including Windows OS, Microsoft Office, and Google applications.
Flexibility to work on a rotating schedule (24/7 coverage), including midnight shifts, weekends, and public holidays.
Work schedule: 9 hours per day , 5 days a week, with 2 rest days.
Proficiency in English is required; the ability to communicate in Mandarin (written & spoken) is an added advantage.
#J-18808-Ljbffr
Exciting Work-from-Home Opportunities
Learning & Development Programs to Upskill Yourself
Lucrative Salary Package
Health and Wellness Perks & Benefits
Motivating and Supportive Teams
.and lots more!
Alpha Iota is based in
Southeast Asia , where we are rapidly growing and are constantly on the lookout for talented individuals like yourself who want to make a difference and kickstart their successful careers. Heres what awaits you at Alpha Iota!
What would you be doing:
Manage the end-to-end customer service cycle, which includes responding to customer inquiries through multiple platforms including Telegram, WhatsApp, and Live Chat, in a timely and professional manner.
Build in-depth knowledge of company products, services, and processes to effectively resolve issues and deliver top-notch support.
Handle customer complaints with empathy and efficiency, offering appropriate solutions within set timelines and ensuring proper follow-up until resolution.
Adopt a proactive, sales-oriented approach to engage customers, promote services, and strengthen relationships.
Guide customers through account setup processes and address any questions they may have.
Escalate special cases or complex issues to the appropriate person in charge for further handling.
Perform account creation and setup for newly onboarded customers and manage existing customer base.
Identify opportunities to upsell additional services and products during the onboarding process.
Educate clients on the full range of services available, highlighting the benefits and value they can provide.
Reach out to inactive clients to encourage engagement and improve customer retention.
Support customer service operations with additional administrative tasks as needed.
Uphold integrity and confidentiality when handling all customer information.
To be successful in this role, you will need to have:
Minimum of 1 year of experience in customer service, with proven ability to communicate effectively with customers on a daily basis (remote/virtual experience preferred).
Ability to thrive in a fast-paced environment; self-motivated, customer-oriented, results-driven, and disciplined.
Strong multitasking, organizational, and time management skills.
Creative and resourceful problem-solver with a proactive mindset.
Reliable high-speed internet connection (work-from-home role).
Proficiency in computer skills, including Windows OS, Microsoft Office, and Google applications.
Flexibility to work on a rotating schedule (24/7 coverage), including midnight shifts, weekends, and public holidays.
Work schedule: 9 hours per day , 5 days a week, with 2 rest days.
Proficiency in English is required; the ability to communicate in Mandarin (written & spoken) is an added advantage.
#J-18808-Ljbffr
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
7
Customer Engagement Executive
Subang Jaya, Selangor
Alpha Iota BPO Sdn Bhd
Posted 4 days ago
Job Viewed
Job Description
Join Our Alpha Iota Family, Where Everyone Wins!
Exciting Work-from-Home Opportunities
Learning & Development Programs to Upskill Yourself
Lucrative Salary Package
Health and Wellness Perks & Benefits
Motivating and Supportive Teams
.and lots more!
Alpha Iota is based in
Southeast Asia , where we are rapidly growing and are constantly on the lookout for talented individuals like yourself who want to make a difference and kickstart their successful careers. Heres what awaits you at Alpha Iota!
What would you be doing:
Manage the end-to-end customer service cycle, which includes responding to customer inquiries through multiple platforms including Telegram, WhatsApp, and Live Chat, in a timely and professional manner.
Build in-depth knowledge of company products, services, and processes to effectively resolve issues and deliver top-notch support.
Handle customer complaints with empathy and efficiency, offering appropriate solutions within set timelines and ensuring proper follow-up until resolution.
Adopt a proactive, sales-oriented approach to engage customers, promote services, and strengthen relationships.
Guide customers through account setup processes and address any questions they may have.
Escalate special cases or complex issues to the appropriate person in charge for further handling.
Perform account creation and setup for newly onboarded customers and manage existing customer base.
Identify opportunities to upsell additional services and products during the onboarding process.
Educate clients on the full range of services available, highlighting the benefits and value they can provide.
Reach out to inactive clients to encourage engagement and improve customer retention.
Support customer service operations with additional administrative tasks as needed.
Uphold integrity and confidentiality when handling all customer information.
To be successful in this role, you will need to have:
Minimum of 1 year of experience in customer service, with proven ability to communicate effectively with customers on a daily basis (remote/virtual experience preferred).
Ability to thrive in a fast-paced environment; self-motivated, customer-oriented, results-driven, and disciplined.
Strong multitasking, organizational, and time management skills.
Creative and resourceful problem-solver with a proactive mindset.
Reliable high-speed internet connection (work-from-home role).
Proficiency in computer skills, including Windows OS, Microsoft Office, and Google applications.
Flexibility to work on a rotating schedule (24/7 coverage), including midnight shifts, weekends, and public holidays.
Work schedule: 9 hours per day , 5 days a week, with 2 rest days.
Proficiency in English is required; the ability to communicate in Mandarin (written & spoken) is an added advantage.
#J-18808-Ljbffr
Exciting Work-from-Home Opportunities
Learning & Development Programs to Upskill Yourself
Lucrative Salary Package
Health and Wellness Perks & Benefits
Motivating and Supportive Teams
.and lots more!
Alpha Iota is based in
Southeast Asia , where we are rapidly growing and are constantly on the lookout for talented individuals like yourself who want to make a difference and kickstart their successful careers. Heres what awaits you at Alpha Iota!
What would you be doing:
Manage the end-to-end customer service cycle, which includes responding to customer inquiries through multiple platforms including Telegram, WhatsApp, and Live Chat, in a timely and professional manner.
Build in-depth knowledge of company products, services, and processes to effectively resolve issues and deliver top-notch support.
Handle customer complaints with empathy and efficiency, offering appropriate solutions within set timelines and ensuring proper follow-up until resolution.
Adopt a proactive, sales-oriented approach to engage customers, promote services, and strengthen relationships.
Guide customers through account setup processes and address any questions they may have.
Escalate special cases or complex issues to the appropriate person in charge for further handling.
Perform account creation and setup for newly onboarded customers and manage existing customer base.
Identify opportunities to upsell additional services and products during the onboarding process.
Educate clients on the full range of services available, highlighting the benefits and value they can provide.
Reach out to inactive clients to encourage engagement and improve customer retention.
Support customer service operations with additional administrative tasks as needed.
Uphold integrity and confidentiality when handling all customer information.
To be successful in this role, you will need to have:
Minimum of 1 year of experience in customer service, with proven ability to communicate effectively with customers on a daily basis (remote/virtual experience preferred).
Ability to thrive in a fast-paced environment; self-motivated, customer-oriented, results-driven, and disciplined.
Strong multitasking, organizational, and time management skills.
Creative and resourceful problem-solver with a proactive mindset.
Reliable high-speed internet connection (work-from-home role).
Proficiency in computer skills, including Windows OS, Microsoft Office, and Google applications.
Flexibility to work on a rotating schedule (24/7 coverage), including midnight shifts, weekends, and public holidays.
Work schedule: 9 hours per day , 5 days a week, with 2 rest days.
Proficiency in English is required; the ability to communicate in Mandarin (written & spoken) is an added advantage.
#J-18808-Ljbffr
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
8
Customer Engagement Executive
Kuala Lumpur, Kuala Lumpur
Alpha Iota BPO Sdn Bhd
Posted 4 days ago
Job Viewed
Job Description
Join Our Alpha Iota Family, Where Everyone Wins!
Exciting Work-from-Home Opportunities
Learning & Development Programs to Upskill Yourself
Lucrative Salary Package
Health and Wellness Perks & Benefits
Motivating and Supportive Teams
.and lots more!
Alpha Iota is based in
Southeast Asia , where we are rapidly growing and are constantly on the lookout for talented individuals like yourself who want to make a difference and kickstart their successful careers. Heres what awaits you at Alpha Iota!
What would you be doing:
Manage the end-to-end customer service cycle, which includes responding to customer inquiries through multiple platforms including Telegram, WhatsApp, and Live Chat, in a timely and professional manner.
Build in-depth knowledge of company products, services, and processes to effectively resolve issues and deliver top-notch support.
Handle customer complaints with empathy and efficiency, offering appropriate solutions within set timelines and ensuring proper follow-up until resolution.
Adopt a proactive, sales-oriented approach to engage customers, promote services, and strengthen relationships.
Guide customers through account setup processes and address any questions they may have.
Escalate special cases or complex issues to the appropriate person in charge for further handling.
Perform account creation and setup for newly onboarded customers and manage existing customer base.
Identify opportunities to upsell additional services and products during the onboarding process.
Educate clients on the full range of services available, highlighting the benefits and value they can provide.
Reach out to inactive clients to encourage engagement and improve customer retention.
Support customer service operations with additional administrative tasks as needed.
Uphold integrity and confidentiality when handling all customer information.
To be successful in this role, you will need to have:
Minimum of 1 year of experience in customer service, with proven ability to communicate effectively with customers on a daily basis (remote/virtual experience preferred).
Ability to thrive in a fast-paced environment; self-motivated, customer-oriented, results-driven, and disciplined.
Strong multitasking, organizational, and time management skills.
Creative and resourceful problem-solver with a proactive mindset.
Reliable high-speed internet connection (work-from-home role).
Proficiency in computer skills, including Windows OS, Microsoft Office, and Google applications.
Flexibility to work on a rotating schedule (24/7 coverage), including midnight shifts, weekends, and public holidays.
Work schedule: 9 hours per day , 5 days a week, with 2 rest days.
Proficiency in English is required; the ability to communicate in Mandarin (written & spoken) is an added advantage.
#J-18808-Ljbffr
Exciting Work-from-Home Opportunities
Learning & Development Programs to Upskill Yourself
Lucrative Salary Package
Health and Wellness Perks & Benefits
Motivating and Supportive Teams
.and lots more!
Alpha Iota is based in
Southeast Asia , where we are rapidly growing and are constantly on the lookout for talented individuals like yourself who want to make a difference and kickstart their successful careers. Heres what awaits you at Alpha Iota!
What would you be doing:
Manage the end-to-end customer service cycle, which includes responding to customer inquiries through multiple platforms including Telegram, WhatsApp, and Live Chat, in a timely and professional manner.
Build in-depth knowledge of company products, services, and processes to effectively resolve issues and deliver top-notch support.
Handle customer complaints with empathy and efficiency, offering appropriate solutions within set timelines and ensuring proper follow-up until resolution.
Adopt a proactive, sales-oriented approach to engage customers, promote services, and strengthen relationships.
Guide customers through account setup processes and address any questions they may have.
Escalate special cases or complex issues to the appropriate person in charge for further handling.
Perform account creation and setup for newly onboarded customers and manage existing customer base.
Identify opportunities to upsell additional services and products during the onboarding process.
Educate clients on the full range of services available, highlighting the benefits and value they can provide.
Reach out to inactive clients to encourage engagement and improve customer retention.
Support customer service operations with additional administrative tasks as needed.
Uphold integrity and confidentiality when handling all customer information.
To be successful in this role, you will need to have:
Minimum of 1 year of experience in customer service, with proven ability to communicate effectively with customers on a daily basis (remote/virtual experience preferred).
Ability to thrive in a fast-paced environment; self-motivated, customer-oriented, results-driven, and disciplined.
Strong multitasking, organizational, and time management skills.
Creative and resourceful problem-solver with a proactive mindset.
Reliable high-speed internet connection (work-from-home role).
Proficiency in computer skills, including Windows OS, Microsoft Office, and Google applications.
Flexibility to work on a rotating schedule (24/7 coverage), including midnight shifts, weekends, and public holidays.
Work schedule: 9 hours per day , 5 days a week, with 2 rest days.
Proficiency in English is required; the ability to communicate in Mandarin (written & spoken) is an added advantage.
#J-18808-Ljbffr
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
9