916 Customer Engagement jobs in Malaysia

1. Lead Management

- Qualify and prioritise leads based on their urgency and reliability

- Engage over the phone with prospects and customers to qualify their need(s) and investigate potential broader business opportunities

- Effectively address customer concerns, objections, and queries by providing tailored solutions

- Ensure proper handover of leads to the appropriate delivery team/consultant, sharing all relevant background information

- Ensure a high quality and systematic follow up of all leads throughout their lifecycle2. Process Management

- Build and document comprehensive lead management processes and workflows that cover various scenarios

- Establish clear guidelines and documentation for lead qualification, tracking, and handover

- Maintain detailed records for each lead, adequately capturing information and outcomes in our systems.

- Monitor metrics to identify trends and opportunities for process improvement3. Collaborate with the marketing team to optimize the timing and effectiveness of lead generation campaigns.4. Work closely with the delivery teams to facilitate a seamless transition from the presales stage to client onboarding, ensuring clear communication of client expectations and requirements.

The Successful Applicant A successful Customer Engagement Specialist should have:

1. Higher education (Bachelor/Master) in business, marketing, or a related field.

2. Proven experience (2 to 4 years) in a business development, 360° or presales role in the recruitment industry.

3. Fluency in English

4. Demonstrates excellent communication and presentation skills, effectively conveying expertise in a clear and concise manner.

5. Excellent interpersonal skills with the ability to build and maintain strong relationships with prospects and internal stakeholders.

6. Self-motivated and result-oriented, with the ability to work independently and meet deadlines. What's on Offer

A competitive salary package. Comprehensive benefits Opportunities for career growth within a large organization in the business services industry. A professional work environment in a central location in KL. The chance to work on regional tax matters and develop expertise in the APAC market.

Take the next step in your tax career by applying for this exciting role in KL today! ContactCheryl FernandezQuote job refJN- Phone number+60 #J-18808-Ljbffr

Join to apply for the Manager, Customer Engagement role at Colgate-Palmolive

Join to apply for the Manager, Customer Engagement role at Colgate-Palmolive

Get AI-powered advice on this job and more exclusive features.

No Relocation Assistance Offered

Job Number # - Selangor, Selangor, Malaysia

Who We Are

Colgate-Palmolive Company is a global consumer products company operating in over 200 countries specialising in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition. Our products are trusted in more households than any other brand in the world, making us a household name!

Join Colgate-Palmolive, a caring, innovative growth company reimagining a healthier future for people, their pets, and our planet. Guided by our core values—Caring, Inclusive, and Courageous—we foster a culture that inspires our people to achieve common goals. Together, let's build a brighter, healthier future for all.

Overview

As the Manager, Customer Engagement, you will be responsible to lead the customers' strategy in the Demand - Customer Engagement function for Customers based in Malaysia.

What you will do:

• Leads the Supply Chain initiatives engagement with the customers focusing on Order-To-Invoice efficiency, and service KPI such as On time, Case fill, Returns.
• Closely works with Customer Development teams on collaborative Atlas planning, identifying inconsistencies in volume estimates based on historical trends
• Monitors the shipment Vs Atlas planned volume of key SKUs, shares the tracking and recommended actions for decision making.
• Collaborates with the Customer Development teams and Customers to identify logistics network optimization, processes improvements to maximize on-shelf availability and optimize cost
• Communicates proactively with Customer Development teams and customers when supply execution issues are experienced to manage customer expectations.
• Responsible for collaborative end to end solutions that leverage joint capabilities and expertise in support of Colgate’s Customer Development and Customer Service strategies
• Monthly engagement with customers to drive aligned joint initiatives
• Lead replenishment strategy and processes by partnering with Customers to ensure orders are placed timely at the right level and timely replenishment to warehouses
• Engage Customers to enhance service levels and customer satisfaction
• Work closely with Customer Development team on Atlas planning, identify inconsistencies in volume estimates based on historical trends to improve forecast accuracy
• Monitor performance metrics (KPI’s) to understand service and efficiency trends and identify improvement opportunities Shares performance information with the Team to develop collaborative approaches for improvement
• Coordinate cross-functional work teams to eliminate root causes of Customers supply chain inefficiencies and Out of Stocks (OOS)
  
  

Minimum Requirements:

• 5 years experience in Customer Engagement or Customer Service business partnering experience in a Multinational Company, preferably in a FMCG setup
• Strong analytical skills and understanding of Financial Statement impact, Business Insights, Business Perspective and etc
• Proactive in highlighting & identifying gaps in our processes or plans and able to put forth recommendations with factual reasoning
• Good communication and presentation skills in English
• Enjoy working cross-functionally and leverage on network to drive results
• Detail -oriented while keeping sight of the big picture, self-driven
  
  

Our Commitment to Inclusion

Our journey begins with our people—developing strong talent with diverse backgrounds and perspectives to best serve our consumers around the world and fostering an inclusive environment where everyone feels a true sense of belonging. We are dedicated to ensuring that each individual can be their authentic self, is treated with respect, and is empowered by leadership to contribute meaningfully to our business.

Equal Opportunity Employer

Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.

Reasonable accommodation during the application process is available for persons with disabilities. Please complete this request form should you require accommodation.

Seniority level

• Seniority level Not Applicable

Employment type

• Employment type Full-time

Job function

• Job function Management and Manufacturing
• Industries Manufacturing

Referrals increase your chances of interviewing at Colgate-Palmolive by 2x

Sign in to set job alerts for “Customer Engagement Manager” roles.

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Team , Customer Service Inbound (Call Centre) Manager, Workforce Management (Customer Experience)

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 5 days ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

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This job involves assisting homeowners in connecting with interior designers and understanding our services. You will make a significant impact by listening to customer feedback and enhancing their experience daily.

• Assist homeowners in understanding SofaX campaigns, home packages, and promotions.
• Coordinate appointments between homeowners and interior designers or partners.
• Provide follow-up support via calls, WhatsApp, and emails.
• Gather homeowner feedback and share insights with the team to improve service quality.
• Handle general inquiries professionally and ensure timely responses.
• Perform any ad-hoc tasks as assigned.

Job Requirements

• Friendly, responsive, and customer-oriented.
• Comfortable communicating via calls, messages, and emails.
• Detail-oriented with the ability to manage multiple follow-ups.
• Fresh graduates are highly encouraged to apply!
• Proficient in Microsoft Office (Word, Excel, PowerPoint) and Google Drive (Docs, Sheets, Slides, Forms).
• Fluent in English; knowledge of Mandarin and Bahasa Malaysia is a plus.

Skills

• Effective communication
• Interpersonal skills
• Emergency response capabilities
• Responsiveness

Company Benefits Medical Claims

We are committed to helping you develop your skills and grow into a leadership role.

Open Communication

We promote open and honest communication and are always looking for ways to improve.

SofaX was founded on innovation and passion. Our team consists of talented individuals with decades of experience across various industries. Backed by award-winning animations and mobile games, we excel at creating engaging digital content. Our founders' journey began with their pursuit of excellence and innovation.

#J-18808-Ljbffr

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You'll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.
**A Day in the Life**
The Executive Customer Engagement Lead plays a critical role in advancing Medtronic's One-Medtronic mindset by fostering meaningful relationships with executives across Strategic Accounts Accelerator (SAA) accounts. SAA is a commercial enabler tasked with driving durable profitable growth, maximizing Medtronic's presence, and unlocking new opportunities in key accounts.
Belonging to the Innovation & Operational Excellence team, this role will drive high-impact customer engagement strategies, leverage executive feedback to shape business priorities, and implement campaigns that establish
Medtronic as a valued partner to senior stakeholders.
This role requires a visionary leader capable of shaping long-term engagement and communication strategies, aligning cross-functional teams, and delivering innovative outcomes that enhance Medtronic's position as a trusted partner to executive stakeholders in the most strategic accounts in Eurasia.
**Responsibilities may include the following and other duties may be assigned:**
+ Strengthen Executive Engagement: Foster strategic relationships by organizing high-profile executive engagement events targeting senior leaders in SAA accounts. Organize and implement executive engagement initiatives and campaigns that reinforce Medtronic's unified value proposition and the One-Medtronic mindset.
+ Gather and Act on Executive Feedback: Collect and analyze the voice of the customer through tools like the Executive NPS survey and develop action plans to address findings. Translate insights into actionable plans to improve executive satisfaction and engagement.
+ Drive Strategic Campaigns and Materials Development: Design and deliver campaigns tailored to SAA executives' care-abouts and priorities, ensuring alignment with Medtronic's strategic goals. Develop and deploy materials (e.g., One Medtronic pitch, strategic offerings catalogue) to strengthen executive engagement. Partner with SME teams to develop and execute

No Relocation Assistance Offered
Job Number # - Selangor, Selangor, Malaysia
**Who We Are**
Colgate-Palmolive Company is a global consumer products company operating in over 200 countries specialising in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition. Our products are trusted in more households than any other brand in the world, making us a household name!
Join Colgate-Palmolive, a caring, innovative growth company reimagining a healthier future for people, their pets, and our planet. Guided by our core values-Caring, Inclusive, and Courageous-we foster a culture that inspires our people to achieve common goals. Together, let's build a brighter, healthier future for all.
**Overview**
As the Manager, Customer Engagement, you will be responsible to lead the customers' strategy in the Demand - Customer Engagement function for Customers based in Malaysia.
**What you will do:**
+ Leads the Supply Chain initiatives engagement with the customers focusing on Order-To-Invoice efficiency, and service KPI such as On time, Case fill, Returns.
+ Closely works with Customer Development teams on collaborative Atlas planning, identifying inconsistencies in volume estimates based on historical trends
+ Monitors the shipment Vs Atlas planned volume of key SKUs, shares the tracking and recommended actions for decision making.
+ Collaborates with the Customer Development teams and Customers to identify logistics network optimization, processes improvements to maximize on-shelf availability and optimize cost
+ Communicates proactively with Customer Development teams and customers when supply execution issues are experienced to manage customer expectations.
+ Responsible for collaborative end to end solutions that leverage joint capabilities and expertise in support of Colgate's Customer Development and Customer Service strategies
+ Monthly engagement with customers to drive aligned joint initiatives
+ Lead replenishment strategy and processes by partnering with Customers to ensure orders are placed timely at the right level and timely replenishment to warehouses
+ Engage Customers to enhance service levels and customer satisfaction
+ Work closely with Customer Development team on Atlas planning, identify inconsistencies in volume estimates based on historical trends to improve forecast accuracy
+ Monitor performance metrics (KPI's) to understand service and efficiency trends and identify improvement opportunities Shares performance information with the Team to develop collaborative approaches for improvement
+ Coordinate cross-functional work teams to eliminate root causes of Customers supply chain inefficiencies and Out of Stocks (OOS)
**Minimum Requirements:**
+ 5 years experience in Customer Engagement or Customer Service business partnering experience in a Multinational Company, preferably in a FMCG setup
+ Strong analytical skills and understanding of Financial Statement impact, Business Insights, Business Perspective and etc
+ Proactive in highlighting & identifying gaps in our processes or plans and able to put forth recommendations with factual reasoning
+ Good communication and presentation skills in English
+ Enjoy working cross-functionally and leverage on network to drive results
+ Detail -oriented while keeping sight of the big picture, self-driven
**Our Commitment to Inclusion**
Our journey begins with our people-developing strong talent with diverse backgrounds and perspectives to best serve our consumers around the world and fostering an inclusive environment where everyone feels a true sense of belonging. We are dedicated to ensuring that each individual can be their authentic self, is treated with respect, and is empowered by leadership to contribute meaningfully to our business.
**Equal Opportunity Employer**
Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.
Reasonable accommodation during the application process is available for persons with disabilities. Please complete this request form ( should you require accommodation.
#LI-Hybrid

This job involves assisting homeowners in connecting with interior designers and understanding our services. You will make a significant impact by listening to customer feedback and enhancing their experience daily. Assist homeowners in understanding SofaX campaigns, home packages, and promotions. Coordinate appointments between homeowners and interior designers or partners. Provide follow-up support via calls, WhatsApp, and emails. Gather homeowner feedback and share insights with the team to improve service quality. Handle general inquiries professionally and ensure timely responses. Perform any ad-hoc tasks as assigned. Job Requirements

Friendly, responsive, and customer-oriented. Comfortable communicating via calls, messages, and emails. Detail-oriented with the ability to manage multiple follow-ups. Fresh graduates are highly encouraged to apply! Proficient in Microsoft Office (Word, Excel, PowerPoint) and Google Drive (Docs, Sheets, Slides, Forms). Fluent in English; knowledge of Mandarin and Bahasa Malaysia is a plus. Skills

Effective communication Interpersonal skills Emergency response capabilities Responsiveness Company Benefits

Medical Claims

We are committed to helping you develop your skills and grow into a leadership role. Open Communication

We promote open and honest communication and are always looking for ways to improve. SofaX was founded on innovation and passion. Our team consists of talented individuals with decades of experience across various industries. Backed by award-winning animations and mobile games, we excel at creating engaging digital content. Our founders' journey began with their pursuit of excellence and innovation.

#J-18808-Ljbffr

Join to apply for the

Manager, Customer Engagement

role at

Colgate-Palmolive Join to apply for the

Manager, Customer Engagement

role at

Colgate-Palmolive Get AI-powered advice on this job and more exclusive features. No Relocation Assistance Offered

Job Number # - Selangor, Selangor, Malaysia

Who We Are

Colgate-Palmolive Company is a global consumer products company operating in over 200 countries specialising in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition. Our products are trusted in more households than any other brand in the world, making us a household name!

Join Colgate-Palmolive, a caring, innovative growth company reimagining a healthier future for people, their pets, and our planet. Guided by our core values—Caring, Inclusive, and Courageous—we foster a culture that inspires our people to achieve common goals. Together, let's build a brighter, healthier future for all.

Overview

As the Manager, Customer Engagement, you will be responsible to lead the customers' strategy in the Demand - Customer Engagement function for Customers based in Malaysia.

What you will do:

Leads the Supply Chain initiatives engagement with the customers focusing on Order-To-Invoice efficiency, and service KPI such as On time, Case fill, Returns. Closely works with Customer Development teams on collaborative Atlas planning, identifying inconsistencies in volume estimates based on historical trends Monitors the shipment Vs Atlas planned volume of key SKUs, shares the tracking and recommended actions for decision making. Collaborates with the Customer Development teams and Customers to identify logistics network optimization, processes improvements to maximize on-shelf availability and optimize cost Communicates proactively with Customer Development teams and customers when supply execution issues are experienced to manage customer expectations. Responsible for collaborative end to end solutions that leverage joint capabilities and expertise in support of Colgate’s Customer Development and Customer Service strategies Monthly engagement with customers to drive aligned joint initiatives Lead replenishment strategy and processes by partnering with Customers to ensure orders are placed timely at the right level and timely replenishment to warehouses Engage Customers to enhance service levels and customer satisfaction Work closely with Customer Development team on Atlas planning, identify inconsistencies in volume estimates based on historical trends to improve forecast accuracy Monitor performance metrics (KPI’s) to understand service and efficiency trends and identify improvement opportunities Shares performance information with the Team to develop collaborative approaches for improvement Coordinate cross-functional work teams to eliminate root causes of Customers supply chain inefficiencies and Out of Stocks (OOS)

Minimum Requirements:

5 years experience in Customer Engagement or Customer Service business partnering experience in a Multinational Company, preferably in a FMCG setup Strong analytical skills and understanding of Financial Statement impact, Business Insights, Business Perspective and etc Proactive in highlighting & identifying gaps in our processes or plans and able to put forth recommendations with factual reasoning Good communication and presentation skills in English Enjoy working cross-functionally and leverage on network to drive results Detail -oriented while keeping sight of the big picture, self-driven

Our Commitment to Inclusion

Our journey begins with our people—developing strong talent with diverse backgrounds and perspectives to best serve our consumers around the world and fostering an inclusive environment where everyone feels a true sense of belonging. We are dedicated to ensuring that each individual can be their authentic self, is treated with respect, and is empowered by leadership to contribute meaningfully to our business.

Equal Opportunity Employer

Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.

Reasonable accommodation during the application process is available for persons with disabilities. Please complete this request form should you require accommodation.

Seniority level

Seniority level Not Applicable Employment type

Employment type Full-time Job function

Job function Management and Manufacturing Industries Manufacturing Referrals increase your chances of interviewing at Colgate-Palmolive by 2x Sign in to set job alerts for “Customer Engagement Manager” roles.

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago Bangsar South, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago Customer Experience Consultant (based in Selangor, Malaysia)

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 7 months ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 month ago Senior Customer Success Manager - Malaysia

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago Senior Manager / Manager, Customer Experience (OM)

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 days ago Manager, Customer Experience (CX) Design

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago Customer Experience Senior Associate/Manager

Client Success Manager -Global Client Partnership (Based in KL)

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 5 days ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 month ago Senior Manager, Customer Experience Transformation, Product & Design

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 5 days ago Digital and Customer Engagement Manager, EPD APAC

Petaling Jaya, Selangor, Malaysia 3 days ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 months ago Senior Executive, Customer Experience Training & Quality APAC

Petaling Jaya, Selangor, Malaysia 4 days ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago Senior Client Success Manager, South East Asia

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 months ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 4 weeks ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago Qualitative Customer Success Leader, APAC

Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago Team , Customer Service Inbound (Call Centre)

Manager, Workforce Management (Customer Experience)

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 5 days ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

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Responsibilities:

• Greet and welcome customers and guests
• Attend to customers’ needs
• Assign customers to Sales Executives / Customer Service Consultants on duty
• Answer incoming & redirect calls, and take & forward messages
• Conduct post-delivery CSI/CLI surveys
• Conduct service reminder or any Sales/After Sales customer related calls
• Contribute and participate in company / MBM related / organised events and roadshows
• Manage the general administration tasks which includes incoming mail & packages, maintain proper records/logs of walk-ins, demos, generate reports and any tasks assigned from time to time

Requirements:

• Min SPM/ STPM/ Certificate/ Diploma in Hospitality or Hotel Management
• Possess min 2-3 years working experience in front-desk/ customer facing, preferably in retail/ hospitality environment
• Able to converse fairly in English and Malay. Multi-lingual is an added advantage
• Pleasant outlook and personality with good communication & interpersonal skills
• MUST be able to work on rotated weekends

#J-18808-Ljbffr

Responsibilities:

Greet and welcome customers and guests Attend to customers’ needs Assign customers to Sales Executives / Customer Service Consultants on duty Answer incoming & redirect calls, and take & forward messages Conduct post-delivery CSI/CLI surveys Conduct service reminder or any Sales/After Sales customer related calls Contribute and participate in company / MBM related / organised events and roadshows Manage the general administration tasks which includes incoming mail & packages, maintain proper records/logs of walk-ins, demos, generate reports and any tasks assigned from time to time Requirements:

Min SPM/ STPM/ Certificate/ Diploma in Hospitality or Hotel Management Possess min 2-3 years working experience in front-desk/ customer facing, preferably in retail/ hospitality environment Able to converse fairly in English and Malay. Multi-lingual is an added advantage Pleasant outlook and personality with good communication & interpersonal skills MUST be able to work on rotated weekends

#J-18808-Ljbffr