6,770 Customer Engagement jobs in Malaysia

Are you ready to get ahead in your career?

• We want to empower you to turn your ambitions into achievements.
• We thrive in inclusiveness, diversity and embrace close collaborations for you to create impact for yourself and others.
• Together, we aim to bring the best of technology to help people, businesses and the nation to be ahead in a changing world.
• To realise our vision to become Malaysia's leading converged solutions company, we are looking for a new talent to innovate and grow with us in a culture that values commitment, performance and possibilities.

Why does this job exist and why is it critical?

Drive Business Growth as a Customer Engagement & Activation Specialist

Join our dynamic team and shape our go-to-market strategies. As a Customer Engagement & Activation Specialist, you'll plan, execute, and govern sales initiatives and partnership events that drive growth and segment-specific activation. If you're proactive, detail-focused, and passionate about delivering results, we want to hear from you.

Event & Market Activation Support

• Coordinate and support internal and external events such as roadshows, exhibitions, forums, conferences, and sales ground roving activities.
• Collaborate closely with business partners and strategic partners to execute on-ground activations effectively.

Strategic Partnership & Segment Enablement

• Identify and pursue collaboration opportunities that align with segment needs to drive field activation.
• Facilitate enablement through systems, tools, and frameworks that support efficient partner engagement.

Sales Planning & Development Operations

• Support planning, logistics, and operational readiness for all sales enablement programs and outreach activities.
• Monitor and align execution with commercial strategies and segment plans.

Financial & Compliance Governance

• Coordinate quotation preparation, invoice tracking, and budget submissions related to sales activation programs.
• Ensure compliance with internal processes, policies, and governance requirements for partner engagement and spending.

Cross-functional Coordination

• Liaise with internal stakeholders (e.g., sales, marketing, finance, procurement) to ensure smooth execution and alignment.
• Provide regular status updates and post-activity reports to stakeholders and management.

Requirement for the Position:

• Bachelor's degree in Marketing, Business, or a related field.
• Proven experience in event planning, sales activation, or a related field.
• Strong organisational and project management skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Proficient in Microsoft Office and other relevant software/tools.
• Experience in managing large-scale events or sales activations.
• Knowledge of sales enablement tools and platforms.
• Familiarity with financial and compliance processes.
• Strong analytical and problem-solving skills.

What's next?

• Once you've applied online, our team will carefully review your application. Due to a high volume of applications, we appreciate your patience to allow for a fair and timely review process.
• Should you be shortlisted for the role, we will send you an invitation via email for a digital interview. You can also check on your application status by logging into your candidate account.

Maxis values diverse voices & people. We hire and reward our employees based on capability & performance — regardless of ethnicity, gender, age, education, religion, nationality or physical ability.

We're Hiring:
Customer Engagement & Campaign Manager

Based in Malaysia | Full-Time | Insight-Driven | People-Focused

Are you the kind of person who sees
a number and turns it into action
?

Do you enjoy running
campaigns that truly connect
with people — from WhatsApp communities to in-store events?

At
Alpro Pharmacy
, we're looking for a
Customer Engagement & Campaign Manager
to turn strategies into structured, repeatable wins. This role sits at the intersection of
data, community, and action
.

What You'll Be Doing:

Run
customer activation & retention campaigns
(digital & physical)

Manage WhatsApp community engagement & campaign workflows

Collaborate with marketing, pharmacy & nutrition teams to bring ideas to life

Use simple dashboards to identify opportunities (e.g. revisit rate, segment response)

Prepare weekly updates, timelines & mini reports — clear, visual, structured

Be reachable, agile, and able to juggle multiple tasks across teams

We're Looking For:

2–5 years experience in
CRM, customer engagement, or campaign/project management

Comfortable with
data
, segmentations & KPIs (CLTV, RFM, response rate, etc.)

Highly
organized
, with a bias for structured reporting

Energetic, hands-on, and great at cross-team coordination

Fluent in English, and preferably also Mandarin or Malay

Bonus Points If You Have:

Healthcare, retail, or FMCG experience

WhatsApp community or loyalty campaign experience

Knowledge of CRM, Airtable, or Google Sheets dashboards

At
Alpro
, we believe engagement is not a department — it's a heartbeat.

If you love turning ideas into campaigns that make people come back — let's chat.

Apply now or email me

Are you ready to get ahead in your career?

• We want to empower you to turn your ambitions into achievements.
• We thrive in inclusiveness, diversity and embrace close collaborations for you to create impact for yourself and others.
• Together, we aim to bring the best of technology to help people, businesses and the nation to be ahead in a changing world.
• To realise our vision to become Malaysia's leading converged solutions company, we are looking for a new talent to innovate and grow with us in a culture that values commitment, performance and possibilities.

Why does this job exist and why is it critical?
Drive Business Growth as a Customer Engagement & Activation Specialist
Join our dynamic team and shape our go-to-market strategies. As a Customer Engagement & Activation Specialist, you'll plan, execute, and govern sales initiatives and partnership events that drive growth and segment-specific activation. If you're proactive, detail-focused, and passionate about delivering results, we want to hear from you.

Event & Market Activation Support

• Coordinate and support internal and external events such as roadshows, exhibitions, forums, conferences, and sales ground roving activities.
• Collaborate closely with business partners and strategic partners to execute on-ground activations effectively.

Strategic Partnership & Segment Enablement

• Identify and pursue collaboration opportunities that align with segment needs to drive field activation.
• Facilitate enablement through systems, tools, and frameworks that support efficient partner engagement.

Sales Planning & Development Operations

• Support planning, logistics, and operational readiness for all sales enablement programs and outreach activities.
• Monitor and align execution with commercial strategies and segment plans.

Financial & Compliance Governance

• Coordinate quotation preparation, invoice tracking, and budget submissions related to sales activation programs.
• Ensure compliance with internal processes, policies, and governance requirements for partner engagement and spending.

Cross-functional Coordination

• Liaise with internal stakeholders (e.g., sales, marketing, finance, procurement) to ensure smooth execution and alignment.
• Provide regular status updates and post-activity reports to stakeholders and management.

Requirement For The Position

• Bachelor's degree in Marketing, Business, or a related field.
• Proven experience in event planning, sales activation, or a related field.
• Strong organisational and project management skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Proficient in Microsoft Office and other relevant software/tools.
• Experience in managing large-scale events or sales activations.
• Knowledge of sales enablement tools and platforms.
• Familiarity with financial and compliance processes.
• Strong analytical and problem-solving skills.

What's next?

• Once you've applied online, our team will carefully review your application. Due to a high volume of applications, we appreciate your patience to allow for a fair and timely review process.
• Should you be shortlisted for the role, we will send you an invitation via email for a digital interview. You can also check on your application status by logging into your candidate account.

Maxis values diverse voices & people. We hire and reward our employees based on capability & performance — regardless of ethnicity, gender, age, education, religion, nationality or physical ability.

Cochlear's mission is to help people hear and be heard. As the global leader in implantable hearing solutions, Cochlear is dedicated to helping people with moderate to profound hearing loss experience a life full of hearing.

We are seeking a Customer Engagement Specialist to work in Cochlear Malaysia. Joining our small but well-established team, you will be responsible for driving business growth and achievement of target sales by providing industry leading clinical and surgical support aligned with the needs of the business.

This position requires clinical expertise, comfort with attending and addressing surgical needs, and the continuous development and application of business acumen to support our continued growth and success.

• Build and maintain strong relationships with CPN (Cochlear Provider Network) members across Malaysia to generate consistent referrals of CI candidates.
• Strategically collaborate with CI surgeons to strengthen the referral pathway between clinics and hospitals.
• Ensure CPNs maintain high service standard and adequate inventory of accessories to support patient needs and service delivery.
• Serve as the primary liaison for candidates referred by CPNs and other non-traditional channels.
• Provide empathetic, personalized mentoring throughout the decision-making and implantation journey.
• Organize and lead candidate events and proactively engage with candidates to build trust and guide them toward surgery.
• Ensure timely and accurate follow-up on all candidate inquiries and touchpoints.
• Provide clinical expertise and product knowledge to professional partners.
• Provide surgical support of the Cochlear product portfolio in key/targeted/identified accounts.
• Use SFHC Care Plan and other systems to track consumer interactions, referral activity, and conversion metrics.
• Document candidate trends and provide insights to the Marketing Director and Country Manager.
• Analyze leads and conversions to inform strategic decisions and market share growth.
• Support AGM Marketing and Sales teams with DTC campaigns and field activities.
• Align consumer messaging with shared goals across internal and external stakeholders.
• Follow relevant quality procedures and contribute to continuous improvement initiatives.
• Report issues via the complaint management system and ensure appropriate follow-up.

• Bachelor's degree in marketing, audiology, business or equivalent.
• Strong, persuasive written, verbal and communication skills.
• Strong interpersonal skills displayed across diverse demographics.
• High level of emotional intelligence with the ability to demonstrate management of one's own feelings and experiences to match the emotional level of another.
• Technical fluency with an advanced level of comfort with web-based and interactive tools.
• Demonstrated ability to coordinate, organise and report data in a systematic way for functionality.
• Demonstrated history of clear bias for action and an ability to work independently.
• Strong telephone skills.

• Experience in consumer sales, consumer/patient relations, engagement or communication.
• Experience with patient support programs is advantageous.
• Background in Audiology, speech or language or a Cochlear customer is beneficial.
• Language fluency - English and Bahasa Melayu - Intermediate, Mandarin - Optional.

We want Cochlear to be a place where our people enjoy coming to work. Through our internal programs and employee benefits we aim to create an environment where our people will feel valued and supported. Whether your focus is on continuous learning, professional development or simply finding an environment which enables you to thrive whilst balancing family or personal life commitments, then we have several programs in place to support you.

Cochlear is an equal opportunities employer and welcomes applications from diverse candidates.

Join to apply for the Manager, Customer Engagement role at Colgate-Palmolive

Join to apply for the Manager, Customer Engagement role at Colgate-Palmolive

Get AI-powered advice on this job and more exclusive features.

No Relocation Assistance Offered

Job Number # - Selangor, Selangor, Malaysia

Who We Are

Colgate-Palmolive Company is a global consumer products company operating in over 200 countries specialising in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition. Our products are trusted in more households than any other brand in the world, making us a household name!

Join Colgate-Palmolive, a caring, innovative growth company reimagining a healthier future for people, their pets, and our planet. Guided by our core values—Caring, Inclusive, and Courageous—we foster a culture that inspires our people to achieve common goals. Together, let's build a brighter, healthier future for all.

Overview

As the Manager, Customer Engagement, you will be responsible to lead the customers' strategy in the Demand - Customer Engagement function for Customers based in Malaysia.

What you will do:

• Leads the Supply Chain initiatives engagement with the customers focusing on Order-To-Invoice efficiency, and service KPI such as On time, Case fill, Returns.
• Closely works with Customer Development teams on collaborative Atlas planning, identifying inconsistencies in volume estimates based on historical trends
• Monitors the shipment Vs Atlas planned volume of key SKUs, shares the tracking and recommended actions for decision making.
• Collaborates with the Customer Development teams and Customers to identify logistics network optimization, processes improvements to maximize on-shelf availability and optimize cost
• Communicates proactively with Customer Development teams and customers when supply execution issues are experienced to manage customer expectations.
• Responsible for collaborative end to end solutions that leverage joint capabilities and expertise in support of Colgate’s Customer Development and Customer Service strategies
• Monthly engagement with customers to drive aligned joint initiatives
• Lead replenishment strategy and processes by partnering with Customers to ensure orders are placed timely at the right level and timely replenishment to warehouses
• Engage Customers to enhance service levels and customer satisfaction
• Work closely with Customer Development team on Atlas planning, identify inconsistencies in volume estimates based on historical trends to improve forecast accuracy
• Monitor performance metrics (KPI’s) to understand service and efficiency trends and identify improvement opportunities Shares performance information with the Team to develop collaborative approaches for improvement
• Coordinate cross-functional work teams to eliminate root causes of Customers supply chain inefficiencies and Out of Stocks (OOS)
  
  

• 5 years experience in Customer Engagement or Customer Service business partnering experience in a Multinational Company, preferably in a FMCG setup
• Strong analytical skills and understanding of Financial Statement impact, Business Insights, Business Perspective and etc
• Proactive in highlighting & identifying gaps in our processes or plans and able to put forth recommendations with factual reasoning
• Good communication and presentation skills in English
• Enjoy working cross-functionally and leverage on network to drive results
• Detail -oriented while keeping sight of the big picture, self-driven
  
  

• Seniority level Not Applicable

• Employment type Full-time

• Job function Management and Manufacturing
• Industries Manufacturing

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Maxis Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

We want to empower you to turn your ambitions into achievements. We thrive in inclusiveness, diversity and embrace close collaborations for you to create impact for yourself and others. Together, we aim to bring the best of technology to help people, businesses and the nation to be ahead in a changing world.

To realise our vision to become Malaysia’s leading converged solutions company, we are looking for a new talent to innovate and grow with us in a culture that values commitment, performance and possibilities.

Drive Business Growth as a Customer Engagement & Activation Specialist. Join our dynamic team and shape our go-to-market strategies. As a Customer Engagement & Activation Specialist, you'll plan, execute, and govern sales initiatives and partnership events that drive growth and segment-specific activation.

• Event & Market Activation Support: Coordinate and support internal and external events such as roadshows, exhibitions, forums, conferences, and sales ground roving activities.
• Collaborate closely with business partners and strategic partners to execute on-ground activations effectively.

• Strategic Partnership & Segment Enablement: Identify and pursue collaboration opportunities that align with segment needs to drive field activation.
• Facilitate enablement through systems, tools, and frameworks that support efficient partner engagement.

• Sales Planning & Development Operations: Support planning, logistics, and operational readiness for all sales enablement programs and outreach activities.
• Monitor and align execution with commercial strategies and segment plans.

• Financial & Compliance Governance: Coordinate quotation preparation, invoice tracking, and budget submissions related to sales activation programs.
• Ensure compliance with internal processes, policies, and governance requirements for partner engagement and spending.

• Cross-functional Coordination: Liaise with internal stakeholders (e.g., sales, marketing, finance, procurement) to ensure smooth execution and alignment.
• Provide regular status updates and post-activity reports to stakeholders and management.

• Bachelor's degree in Marketing, Business, or a related field.
• Proven experience in event planning, sales activation, or a related field.
• Strong organisational and project management skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Proficient in Microsoft Office and other relevant software/tools.
• Experience in managing large-scale events or sales activations.
• Knowledge of sales enablement tools and platforms.
• Familiarity with financial and compliance processes.
• Strong analytical and problem-solving skills.

• Once you’ve applied online, our team will carefully review your application. Due to a high volume of applications, we appreciate your patience to allow for a fair and timely review process.
• Should you be shortlisted for the role, we will send you an invitation via email for a digital interview. You can also check on your application status by logging into your candidate account.

Maxis values diverse voices & people. We hire and reward our employees based on capability & performance — regardless of ethnicity, gender, age, education, religion, nationality or physical ability.

1. Lead Management

- Qualify and prioritise leads based on their urgency and reliability

- Engage over the phone with prospects and customers to qualify their need(s) and investigate potential broader business opportunities

- Effectively address customer concerns, objections, and queries by providing tailored solutions

- Ensure proper handover of leads to the appropriate delivery team/consultant, sharing all relevant background information

- Ensure a high quality and systematic follow up of all leads throughout their lifecycle2. Process Management

- Build and document comprehensive lead management processes and workflows that cover various scenarios

- Establish clear guidelines and documentation for lead qualification, tracking, and handover

- Maintain detailed records for each lead, adequately capturing information and outcomes in our systems.

- Monitor metrics to identify trends and opportunities for process improvement3. Collaborate with the marketing team to optimize the timing and effectiveness of lead generation campaigns.4. Work closely with the delivery teams to facilitate a seamless transition from the presales stage to client onboarding, ensuring clear communication of client expectations and requirements.

A successful Customer Engagement Specialist should have:

1. Higher education (Bachelor/Master) in business, marketing, or a related field.

2. Proven experience (2 to 4 years) in a business development, 360° or presales role in the recruitment industry.

3. Fluency in English

4. Demonstrates excellent communication and presentation skills, effectively conveying expertise in a clear and concise manner.

5. Excellent interpersonal skills with the ability to build and maintain strong relationships with prospects and internal stakeholders.

6. Self-motivated and result-oriented, with the ability to work independently and meet deadlines.

• A competitive salary package.
• Comprehensive benefits
• Opportunities for career growth within a large organization in the business services industry.
• A professional work environment in a central location in KL.
• The chance to work on regional tax matters and develop expertise in the APAC market.

Take the next step in your tax career by applying for this exciting role in KL today!

Job Locations
:
Glenmarie, Shah Alam.

Job Responsiblities
:

• Meet and greet customers
• Assigning customers to available executives
• Attending to telephone calls & enquiries
• Monitor selected activities e.g test drive and demo car movement
• Updating database
• Preparation of reports and related documents
• Assist in CSI and CRM activities
• Assist in administrative duties

Your Profile
:

• Minimum Certificate or Diploma in any discipline preferably in Hospitality/ Hotel Management or similar disciplines
• Possess some working experience in front-line (Front-desk/ Customer facing) ie from retail or hotel industries preferred.
  Fresh graduates, are encouraged to apply.
• Pleasant outlook & personality with good communication and interpersonal skills
• Ability to conversation English.
• Candidates
  MUST
  be able to work on rotated weekends including Public Holiday - Shifts may start as early as 8.00am and ended as late as 7.00pm (depending on assigned shifts)

Focuses on improving customer relationships, loyalty, and retention through CRM, campaigns, Call/WhatsApp/Email follow-ups, and patient experience efforts.

• Manage Call, WhatsApp Business and Email campaigns.
• Follow up with unconverted leads and past patients.
• Coordinate loyalty programs, referrals, and testimonials.
• Monitor customer satisfaction (e.g., post-visit surveys).
• Segment customer lists and target communication.
• Bachelor's degree in Marketing, Business Administration, Communications, Customer Relationship Management or related field.
• Minimum 2 - 4 years of experience in customer engagement, CRM-based marketing or handling customer communication.

How to Apply:

If you possess the qualifications and embody creativity, teamwork, and a positive working attitude, we want to hear from you Submit your resume and a cover letter to

Job Types: Full-time, Permanent

Pay: RM1, RM5,289.20 per month

Work Location: In person