7,390 Call Center Agent jobs in Malaysia

Responsibilities:

• Conduct cold calls and deliver scripted presentations to potential customers regarding the company's products or services.
• Invite customers to tour our screening center and receive a complimentary health check.
• Follow up with previous customers to identify and pursue potential sales opportunities.
• Handle complaints or concerns promptly and professionally to maintain the company's reputation.
• Complete customer surveys to gather valuable information about potential clients.

Requirements:

• Must possess at least an SPM education or equivalent, but not compulsory.
• Age between 21 to 70 years old; Retirees are welcome to apply.
• Good telephone conversation skill, preferably entry-level candidates specializing in Sales – Tele-sales/Telemarketing or equivalent.
• Required languages: English, Bahasa Malaysia, and preferably Mandarin. We are seeking candidates proficient in Mandarin to effectively communicate with Mandarin-speaking clients.
• At least 1 year of experience in a related field is required.
• Able to start work immediately.
• Working hours are Monday to Friday (9am to 6pm) and Saturday (9am to 2pm).

The basic salary ranges from RM1,700 to RM2,500 depending on experience (excluding commission, which may bring up to a total of RM3,500 to RM5,000).

Please call or WhatsApp Ms. Evelyn at for an immediate interview appointment.

Job Type: Full-time

Pay: RM1, RM2,500.00 per month

Benefits:

• Maternity leave
• Opportunities for promotion
• Professional development

Language:

• Mandarin (Required)
• Bahasa (Required)

Work Location: In person

We're Hiring: Call Center Agent (Mandarin Speaker Preferred)

Location: Ara Damansara, Selangor

Employment Type: Full-time

Salary: RM2,800 + Incentives

Working Hours: Monday – Friday, 9:00 AM – 6:00 PM

We're looking for enthusiastic and detail-oriented individuals to join our team as Call Center Agents. This role involves handling verification calls, documentation, and ensuring accuracy in data processing.

No prior experience? No worries – training will be provided A great opportunity for fresh graduates to kickstart their career in customer service.

Responsibilities:

• Handle inbound calls professionally and courteously.
• Communicate with clients and third parties to verify information.
• Provide accurate support and respond to customer inquiries.
• Perform data entry, maintain records, and ensure documentation accuracy.
• Follow up with customers to resolve issues or complete verification processes.

Requirements:

• Minimum SPM qualification.
• Fresh graduates are encouraged to apply (training provided).
• Good communication skills.
• Able to speak Mandarin & English (preferred).
• Strong attention to detail and willingness to learn.

Join us and grow your career in a supportive and dynamic team

Apply now and take your first step into the customer service industry.

Job Type: Full-time

Pay: RM2, RM3,000.00 per month

Language:

• Mandarin (Required)

Work Location: In person

Location : Plaza Sentral, (nearby KL Sentral )

Job Scope:

• Handle inquiries via inbound calls,live chat and emails.
• Provide effective solutions for customer issues.
• Follow up and respond back to users on a timely manner.

Job Requirements:

• Candidate must Minimum Diploma/ STPM & above.
• Fluency in English
• Applicants must be willing to work in KL Sentral
• Preferable Call Center/BPO working experience.
• Not Job Hopper (not jumpy, stay in same company for more than 1 year half - 2 years)
• This is not face to face customer care, this is by call.

Interested parties can contact us HR AMIRUL)

Job Type: Full-time

Pay: RM2, RM3,500.00 per month

Benefits:

• Professional development

Application Question(s):

• Do you handle inbound call?

Education:

• Malaysian Special Skills Certificate (Required)

Experience:

• Customer service: 2 years (Required)

Work Location: In person

Responsibility:

As a Call Center Executive, you will be the first point of contact for our valued banking customers. Your primary responsibility is to deliver exceptional service, answer inquiries, resolve issues, and promote our banking products and services.

• To provide friendly and professional assistance to customers via phone, email, or chat, addressing their banking needs and inquiries.
• To stay informed about our banking products and services, enabling you to guide customers effectively in choosing the right solutions for their financial goals.
• To efficiently and effectively resolve customer issues, ensuring their satisfaction and retention.
• To accurately record customer interactions and transactions while maintaining confidentiality and data security.
• To adhere to all banking regulations and policies to ensure the integrity and security of customer accounts and transactions.
• To work collaboratively with team members to achieve customer service goals and provide seamless support

Requirements

• Fresh graduates with Degrees / Diplomas are encouraged to apply.
• SPM with 2 years of Call Center/ CS Experience (Must have credit in Maths and English).
• Good command of English and ability to interact with all levels in the organization.
• Must be willing to work on 6 months Contract if selected for the position and will convert permanent or extend contract depending on the staff performance.
• Working hours - 8 am to 11 pm (Rotational 9 Hours shift between this time)
• This Job role is for Junior candidates only-Preferably below 35 years old
• Immediate Joiners ONLY

Benefits

• Training will be provided for 3 weeks
• Banking Industry
• Additional Benefits
• Near to Public Transport
• Training Provided
• Shift Allowance
• Annual Leave
• EPF / SOCSO / PCB
• Medical Insurance
• Overtime Pay

Job Type: Contract

Contract length: 6 months

Pay: RM2, RM3,000.00 per month

Benefits:

• Professional development

Language:

• English (Required)
• Bahasa (Preferred)

Work Location: In person

Position: UOB Bank - Customer Service Executive

Working Location: Kuala Lumpur (Walking Distance to Train Station)

Working Hours: 5 days' work with 2 days off (Staggered Working Hours in between 8AM to 11PM - 8 Hours Working with 1 Hour break)

Employment Type: 6 months contract (renewable/convertible to Permanent based on Performance)

Reporting Date: September 2025

Salary: RM 2,500 - RM 3,000

Benefits:

• Paid Leave 

• Hospitalization Leave

• Medical Leave 

• Medical Coverage

• Statutory Contribution

• Paid Training

• Leading to becoming bank's permanent staff (based on performance)

• Performance Bonus

Job Descriptions:

• Responsible to handle incoming calls from customers and assist them with their inquiries on products and services. 

• Identify customers' needs, clarify information, research every issue, and provide solutions and/or alternatives. 

• Maintain the accuracy of all data and verify the same for all customer services. 

• Build sustainable relationships and engage customers by taking the extra mile.

• Keep records of all conversations in our call center database in a comprehensible way. 

• Frequently attend training to improve knowledge and performance level.

Job Requirements:

• Diploma / Degree in Customer Service Management or any equivalent.

• Minimum 1-year of contact center experience is preferred.

• Excellent command of English and Bahasa Malaysia both spoken and written.

• Ability to handle high call volumes in a fast-paced environment.

• Comfortable working under pressure and managing stressful situations professionally.

• Candidate must be able to attend the interview immediately and start on 17th September 2025 (in case shortlisted).

• Fresh Graduates are encouraged to apply.

• Fully vaccinated with Covid-19 Vaccination.

Only shortlisted applicants will be notified.

Your application will include the following questions:

• What's your expected monthly basic salary?
• Do you have customer service experience?
• How many years' experience do you have as a Customer Service Executive?
• Which of the following statements best describes your Covid-19 vaccination status?
• Have you worked in a call centre before?
• Are you willing to undergo a pre-employment background check?

• Location: Jalan Raja Laut & Jalan Ampang, Kuala Lumpur
• Working hour: 8am-11pm (rotational shift) | 5 days' work per week
• Language: Must be able to speak fluently English (Local Malaysian)
• Education & Experience: SPM (with credit Math & English) - min experience 2 year in customer service. Diploma/Bachelor with min 1 year experience in customer service.
• Terms: Contract renewable/permanent based on performance
• Intake: 2nd September 2025 (Tuesday) & Able to attend physical interview

As a Call Center Executive, you will be the first point of contact for our valued banking customers. Your primary responsibility is to deliver exceptional service, answer inquiries, resolve issues, handle inbound call and promote our banking products and services.

• Good command of English and ability to interact with all levels in the organization. To provide friendly and professional assistance to customers via phone, email, or chat, addressing their banking needs and inquiries.
• To stay informed about our banking products and services, enabling you to guide customers effectively in choosing the right solutions for their financial goals.
• To efficiently and effectively resolve customer issues, ensuring their satisfaction and retention.
• To accurately record customer interactions and transactions while maintaining confidentiality and data security.
• To adhere to all banking regulations and policies to ensure the integrity and security of customer accounts and transactions.
• To work collaboratively with team members to achieve customer service goals and provide seamless support

Job Type: Contract

Contract length: 6 months

Pay: RM2, RM3,000.00 per month

Benefits:

• Health insurance
• Opportunities for promotion
• Professional development

Application Question(s):

• 1. Are you able to join on 2nd September if selected?

• Are you able to attend physical interview?

Education:

• Diploma/Advanced Diploma (Preferred)

Experience:

• Customer service: 1 year (Required)

Language:

• English (Required)

Work Location: In person

About the role

We are seeking a dedicated Call Center Agent (Banking) to join our team on a contract basis in Kuala Lumpur. As a Call Center Agent, you will play a crucial role in providing exceptional customer service to our banking clients. This is an excellent opportunity to develop your skills in the customer service and call center industry.

What you'll be doing

• Provide friendly and professional assistance to customers via phone, email, or chat, addressing their banking-related inquiries.
• Stay up to date on banking products and services to guide customers toward solutions that align with their financial goals.
• Resolve customer issues promptly and effectively to ensure satisfaction and long-term retention.
• Accurately document customer interactions and transactions while maintaining strict confidentiality and data security.
• Adhere to all banking regulations and internal policies to uphold the integrity and security of customer accounts.
• Collaborate with team members to meet customer service targets and deliver seamless support

What we're looking for

• Previous experience in a customer service or call center role, preferably in the banking industry
• Excellent communication and interpersonal skills, with the ability to listen actively and respond effectively
• Strong problem-solving and decision-making abilities to handle customer inquiries efficiently
• Proficiency in both written and spoken English and Bahasa Malaysia
• Ability to work in a fast-paced environment and multitask effectively
• A positive, patient, and customer-centric attitude

About us

Career International FOS Pte Ltd is a leading provider of call center and customer service solutions in the banking industry. We are committed to delivering exceptional service and building long-lasting relationships with our clients. Join our team and be a part of our success story.

Apply now for this exciting Call Center Agent (Banking) opportunity

Kuala Lumpur Pavilion Sdn Bhd is hiring a Full time Call Center Agent role in Bukit Bintang, Wilayah Persekutuan Kuala Lumpur. Apply now to be part of our team.

Job summary:

• Flexible hours available
• 1 year of relevant work experience required for this role
• Expected salary: RM2,000 - RM2,500 per month

Key Responsibilities:

• Respond to queries or requests from tenants, contractors via incoming phone calls and emails
• Co-ordinate and process work order applications from tenants, contractors on Yardi system as well as distribute work permits after approval by the Management to relevant departments
• Receive and log incident, defects, complaints and escalate to respective departments via Yardi system
• Track service performance and delivery, provide work order progress and status reports to Management
• Prepare and submit various reports as required by the manager

Requirements

• Candidate must possess minimum SPM or equivalent certificate
• Minimum one (1) year relevant experience in a help desk or customer service support environment
• Good communication skills with a customer-oriented approach
• Experience using Yardi system will be an added advantage
• Willing to work on shifts, weekends and public holidays

ANTARA CAPITAL RESOURCES SDN BHD is hiring a Full time Call Center Agent role in Sentul Selatan, Wilayah Persekutuan Kuala Lumpur. Apply now to be part of our team.

Job summary:

• Looking for candidates available to work:
• Monday: Morning
• Tuesday: Morning
• Wednesday: Morning
• Thursday: Morning
• Friday: Morning

Contact person: Aaron whatsapp & call ) Job Requirements

• Must possess at least SPM Cert
• Fresh graduates and Diploma holders are encouraged to apply as on-job

training is provided upon joining.

• Good working attitude, Passionate, Self-motivate, and able to communicate

well with people of all levels.

• Result-oriented with good negotiation skills.
• We offer lucrative commission/incentive for performance staff on a monthly

basic. Job Description:

• To attend to inbound and make outbound calls and remind the account holders

of their credit card or loan payments

• To liaise and negotiate with account holders on their payment issues
• To follow-up and monitor on account holders' payment
• To attend to the documentation required to assist collection

Benefits

• Basic Salary RM 1700 – RM 3000 (based on experience)
• Monthly Commission / Bonus
• KWSP / SOCSO
• Annual & Medical Leaves

Contact person : Aaron whatsapp & call )