583 Support Specialist jobs in Malaysia

Location:

Preferably: Anyone who is passionate and excited to learn!

Salary : Up to RM3,200

Interview date : Immediate

Working hours : 5 days a week

Visa:: Malaysia

Role

As a customer support specialist, this role isthe face of the company and the first line of support for thousand's of it'scustomers across the globe. The ideal candidate will be passionate aboutproviding the highest level of service and resolving issues that customers havewhether through correspondence, phone or other platforms. They will also helpto setup processes to deliver on the promise of service and resolution.

Responsibilities

• Provide operational support to clients by answering calls and online queries, and provide technical solution to the issues.
• Identify and provide feedback from customer to support team for continuous improvement.
• Document call center processes and FAQ and work on continuous process improvement.
• Provide product and technical guidelines for clients and educate clients on how to use new features or add on programs.
• Keep and update reported issues and work closely with technical support team to assure quality client customer service.

Requirements

• Good written and spoken communication skills in English and Bahasa Malaysia (ability to speak in Mandarin will be an added advantage).
• Must be energetic, positive minded and good team player.
• Good work ethic, well organized and self-motivated.
• Great attention to detail and ability to multitask.

Join to apply for the Customer Support Specialist role at Yaoyao Malaysia Info Tech Sdn Bhd

4 days ago Be among the first 25 applicants

• Responsible for the live chat communication (pre-sales & after-sales) of Malaysia customers.
• Responsible for the maintenance of private messages and comments on the brand's official social media.
• Respond to customer needs and consultation in a timely manner, guide purchases and improve customer retention and conversion of consultation.
• Help customers deal with after-sales problems according to the SOP process and improve customer satisfaction.
• Accurately fill in the customer service work tickets as required to ensure the completeness and accuracy of the work tickets.
• Deeply participate in cross-department / cross-team communication and promote the rapid resolution of various pre-sales and after-sales problems.
• Deeply cooperate with the international team, maintain consistency, and continuously improve customer satisfaction.
• Provide fast and timely solutions to all customer related problems.
• Ensure customer satisfaction by providing excellent customer services.
• Be constantly guided by company's service standards.
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
• Follow communication procedures, guidelines and policies.

• Achieve at least Diploma certificate.
• At least 1 year of relevant work experience is preferred.
• Previous working experience in customer service, or customer service-related fields (i.e. E-Commerce, Telemarketing, Billing, Customer Liaison etc.) is an added advantage.
• Fresh graduates are encouraged to apply.
• Able to speak, write and listen in Mandarin, English and Bahasa Malaysia (written and oral tests will be conducted before or during the interview).
• Ability to create and produce documents very carefully (very important).
• Knowledge in handling basic computer (Microsoft Excel/Word etc.).
• Good learning ability, communication skills, execution ability and comprehension ability.
• Good cross-departmental communication skills and work promotion skills.
• Serious, responsible and careful in doing things.
• Excellent phone etiquette and excellent verbal, written, good attitude, patience and interpersonal skills.
• Ability to multi-task, organize, and prioritize work.
• Able to work in night shift.

• KWSP, EPF and SOCSO
• Annual Leave
• Sick Leave
• Performance Bonus
• Medical & Insurance Coverage (in the near future)
• Yearly Increment
• Career Progression opportunities
• Training provided

Mid-Senior level

Full-time

Other

Retail

• Efficiently respond and communicate with clients to understand and service their needs via livechat
• Effectively analyse customer data to make appropriate recommendations and problem resolutions
• Resolve product or service concerns by clarifying the customer’s problem, determin the cause, select and explain the best solution to solve the problem, expedit correction or adjustment, follow up to ensure resolution
• Demonstrate excellent customer service by facilitating positive long-term relationships and a high potential for repeat business
• Build rapport with clients and effectively diffuses conflict and opposition
• Contribute to team effort by accomplishing related results as needed
• Commit to meeting quality standards in processing customer adjustment

• Proficiency speaking and writing in Bahasa (Malaysia) and English
• Able to identify ways of solving the problem and present the solution in a verbal and written manner
• Strong interpersonal skills
• High level of professionalism
• Attention to detail and punctuality
• Own a laptop (Windows with a minimum of 8Gb RAM Memory or Apple Mac 2015 model onwards.)
• Stable internet connection

• Working for a dynamically growing company
• Challenging but exciting tasks with our own product
• Trainee period
• 8 shifts of annual leave per year
• 8 shifts of sick leave per year
• Working on a shift schedule (day and night shifts)
• Professional education budget
• Language learning budget
• Wellness budget (gym membership, sports gear and related expenses)

• Efficiently respond and communicate with clients to understand and service their needs via livechat
• Effectively analyse customer data to make appropriate recommendations and problem resolutions
• Resolve product or service concerns by clarifying the customer’s problem, determin the cause, select and explain the best solution to solve the problem, expedit correction or adjustment, follow up to ensure resolution
• Demonstrate excellent customer service by facilitating positive long-term relationships and a high potential for repeat business
• Build rapport with clients and effectively diffuses conflict and opposition
• Contribute to team effort by accomplishing related results as needed
• Commit to meeting quality standards in processing customer adjustment

• Proficiency speaking and writing in Bahasa (Malaysia) and English
• Able to identify ways of solving the problem and present the solution in a verbal and written manner
• Strong interpersonal skills
• High level of professionalism
• Attention to detail and punctuality
• Own a laptop (Windows with a minimum of 8Gb RAM Memory or Apple Mac 2015 model onwards.)
• Stable internet connection

• Working for a dynamically growing company
• Challenging but exciting tasks with our own product
• Trainee period
• 8 shifts of annual leave per year
• 8 shifts of sick leave per year
• Working on a shift schedule (day and night shifts)
• Professional education budget
• Language learning budget
• Wellness budget (gym membership, sports gear and related expenses)

Join to apply for the Customer Support Specialist role at DSS Software Ltda.

This range is provided by DSS Software Ltda. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

MYR36,000.00/yr - MYR66,000.00/yr

• Able to speak, read and write Mandarin or Cantonese or Japanese (Must)
• Respond to customer inquiries through phone, email, chat, or social media in a professional and timely manner.
• Handle and resolve customer complaints, providing appropriate solutions and alternatives within the time limits.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Identify and assess customers’ needs to achieve satisfaction.
• Utilize CRM systems (such as Salesforce or Zendesk) to log interactions and manage customer information accurately.
• Collaborate with team members and other departments to ensure a seamless customer experience.
• Stay updated on product knowledge, company policies, and client processes.
• Meet or exceed individual and team performance metrics, including customer satisfaction (CSAT) and first-call resolution.

• Able to speak, read and write Mandarin or Cantonese or Japanese (must)
• Proven customer service experience (1-2 years preferred).
• Excellent verbal and written communication skills.
• Ability to multi-task, prioritize, and manage time effectively.
• Strong problem-solving and conflict-resolution skills.
• Proficiency in using CRM platforms and basic computer applications.
• Flexible to work in a rotational shift environment, including weekends and holidays.
• High school diploma or equivalent (Bachelor’s degree is a plus).

• Opportunity within a company with a solid track record of performance.
• Work alongside & learn from best in class talent.
• Flexible working options.

Entry level

Full-time

Other

Education Administration Programs

Customer Support Specialist (Remote, Full-Time | GMT+8 Hours)

EngageRocket is looking for a driven and customer-centric Customer Support Specialist to delight our customers by helping them leverage our software to build great workplaces with inspiring leaders.

If you thrive in a fast-paced, evolving environment and are eager to work autonomously while delivering great results, this is the perfect opportunity for you. We value individuals who are excited about innovating within their scope, continuously improving processes, and being empowered to make a difference.

About Us

EngageRocket is Asia's first funded employee feedback and analytics software, delivering HR tech solutions to companies across the region. Our mission is to build great workplaces by harnessing the power of people analytics to improve employee engagement and performance.

We operate in a collaborative, fast-paced environment where your contributions make a direct impact. Join our growing team and be part of a product that's shaping the future of leadership and people management.

Your Role

As a Customer Support Specialist, you will work with your customers daily to understand their challenges and help solve these accurately and on time, via email, chat, and phone. Your responsibilities will run the gamut from questions about invoices, via technical issues, to “how to” questions about the software, as well as closely partnering with the Customer Success team to enable your customers to use our platform to the fullest.

What You’ll Do

• Respond to customer queries promptly and accurately via email, live chat, and phone.
• Demonstrate empathy and a customer-first approach in every interaction.
• Troubleshoot, identify, and resolve technical issues, escalating when necessary.
• Assist customers in understanding how to use and maximize the benefits of our products and services.
• Maintain customer satisfaction and first response time through excellent service and problem resolution.
• Update internal systems to track customer interactions and technical problems.
• Collaborate with the broader team to share feature requests, process improvements, and actionable feedback.
• Partner closely with the Customer Success team to drive customer engagement and retention.

What You’ll Bring

• 2+ years of experience in a customer-facing role, preferably within SaaS or technology-driven industries.
• Exceptional written and verbal communication skills in English.
• A resilient, solution-oriented mindset with a knack for problem-solving.
• Comfort working in a fast-paced, ever-evolving environment.
• Familiarity with tools like Hubspot, Jira, or similar platforms.
• Knowledge or interest in HR, Organisational Development, or Psychology, with a strong aptitude for learning independently.

Why You’ll Love It Here

• Autonomy and ownership to innovate and make an impact.
• Work remotely, aligning with Singaporean hours (GMT+8) from anywhere.
• Join a passionate, collaborative, growth-focused team dedicated to transforming workplaces.
• Unbeatable culture (truly).

Reporting To: VP of Customer Success

Due to the high volume of applications, only shortlisted candidates will be contacted.

mx51 is a payments-as-a-service solution for banks, non-bank acquirers, and other merchant service providers. We are building a payment platform that allows merchants to accept payments in-store, in-app and online, whilst consolidating all their data on a real-time business management dashboard.

We care about our merchants and providing an excellent merchant experience is integral to what we believe in. We are looking for an enthusiastic merchant service representative who will support our customers by resolving product and service issues, and providing information and education through in-depth knowledge of our products and services.

Key Responsibilities:

• Demonstrate a strong commitment to being “Customer Obsessed”, with a strong focus on quality of communication and feedback provided on calls.
• Handle incoming and outgoing calls, create, manage, follow-up and resolve support requests via ticket-based CRM (Zendesk) with a high level of attention to detail whilst providing clients with regular progress updates.
• Resolve customer product or service problems through troubleshooting technical issues, determining the root cause of the problem and selecting, explaining & applying the best solution to the problem.
• Identify patterns & trends for merchant issues as well as attempting to replicate and complete testing to resolve said issue.
• Manage the escalation process where required to better service merchants.
• Contribute towards merchant servicing documentation, both creation and maintenance.
• Manage internal & external system access to support oriented systems.

About You:

• A can do attitude, and a willingness to learn, we are keen for you to grow with our business.
• A genuine interest in payments and technology and want to further your skills in the industry.
• Willingness to build relationships and communicate with internal + external stakeholders.
• Adaptability, multitasking and working in a fast paced environment. You will need to have good time management skills.
• Ability to think on your feet and problem solve.
• Flexible to work on a rotating roster in a structured environment.

Experience Required:

• At least 2 years experience as a help desk technician or a technical customer service support role.
• Proven experience in troubleshooting banking, payments or Point of Sale (POS) systems issues.
• Previous experience working with Zendesk or other ticketing systems.

You will be joining an incredible team who are committed to our vision and company values. Our innovative culture gives you opportunities to make real contributions that will shape the future of the business. In addition to a fun and flexible work environment, we also offer:

• Work from overseas up to 4 weeks per year
• Annual team offsite
• Social events run by our social committee
• Swap a public holiday and take an alternative day off
• Paid leave for volunteering
• Employee Share Option Plan (subject to invitation)
• Paid parental leave for primary and secondary carers
• Novated lease and salary sacrifice options

mx51 is an equal opportunity employer that is committed to creating a diverse and inclusive environment. All qualified applicants will receive consideration for this role without bias to race, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability or age.

Note: mx51 does not accept unsolicited resumes or applications from recruitment agencies.

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• User Support & Management
• Respond promptly and professionally to customer inquiries from both domestic and international users via our ticketing system (Zendesk), online communities, and other digital platforms.
• Provide clear guidance and support to users, ensuring high levels of customer satisfaction.
• Monitor and guide user interactions to maintain a positive community environment.
• KYC (Know Your Customer) Compliance
• Process and verify customer KYC requests in accordance with the latest company compliance policies.
• Stay updated on evolving compliance requirements and ensure timely, accurate resolution of KYC-related issues.
• Product & Sales Support
• Assist the sales team with product listings, inventory management, and the creation of customized product links for key clients.
• Coordinate with relevant departments to ensure accurate and up-to-date product information.
• After-Sales Service & Issue Resolution
• Track and resolve after-sales issues, including troubleshooting abnormal product performance and managing emergency situations.
• Provide timely follow-up to ensure customer concerns are addressed and resolved effectively.
• VIP Client Relationship Management
• Maintain and nurture relationships with VIP customers, including creating exclusive product offerings and providing personalized support.
• Enhance user loyalty through proactive engagement and exceptional service.
• Product & Process Optimization
• Collect and analyze customer feedback to identify product and process improvement opportunities.
• Prepare weekly reports summarizing customer needs and propose actionable improvement plans.
• Collaborate with cross-functional teams to optimize and standardize business and customer service processes, including drafting and updating SOPs as required.
• Additional Duties
• Undertake other tasks and projects as assigned by the Customer Service Team Leader.
  
  

• Bachelor’s degree or higher in a relevant field.
• Proficient in both English and Chinese (written and spoken).
• Advanced proficiency in Microsoft Office and related business software.
• Excellent communication and interpersonal skills, with a strong customer-first approach.
• Demonstrated ability to work collaboratively in a team environment.
• Strong organizational, coordination, and problem-solving abilities.
• High sense of responsibility and the ability to perform well under pressure
  
  

• A culture that values authenticity and diversity of thoughts and backgrounds;
• An inclusive and respectable environment with open workspaces and exciting start-up spirit;
• Fast-growing company with the chance to network with industrial pioneers and enthusiasts;
• Ability to contribute directly and make an impact on the future of the digital asset industry;
• Involvement in new projects, developing processes/systems;
• Personal accountability, autonomy, fast growth, and learning opportunities;
• Attractive welfare benefits and developmental opportunities such as training and mentoring.