850 Support Specialist jobs in Malaysia

The Customer Support Specialist at ChargEV serves as the frontline representative, ensuring a smooth and positive experience for EV drivers and customers. This role involves delivering timely and empathetic support across multiple channels, addressing inquiries related to charging stations, mobile app, payment processes and promotional campaigns.

Success in this role requires a blend of technical knowledge, customer service expertise, and cross-functional collaboration. You will troubleshoot issues, guide users effectively, and work closely with internal teams to ensure swift and accurate resolutions. Additionally, you’ll contribute to service improvements by identifying recurring challenges and supporting the rollout of new products and features. You’ll stay informed about the latest EV technologies and customer expectations while consistently delivering high-quality support that builds trust and enhances user satisfaction.

• Serve as the first point of contact for customers via chat, phone, and email regarding EV charging issues, inquiries, and feedback.
• Troubleshoot and resolve technical and transactional issues related to charging stations, mobile apps, and payment systems.
• Monitor charging station performance and sessions and escalate outages or faulty chargers to the technical team.
• Coordinate closely with internal teams, vendors, and roaming partners to ensure timely issue resolution.
• Track customer satisfaction and follow up diligently to ensure a closed-loop customer experience.
• Collaborate with operations and technical teams to enhance service quality and customer satisfaction.
• Participate in regular check-ins and feedback sessions with customers to gather insights and identify areas for improvement.
• Contribute actively to knowledge base updates to maintain an up-to-date and accurate information repository.
• Demonstrate a strong commitment to customer satisfaction by empathizing with customer scenarios and communicating urgency and feedback across the organization.

• Bachelor's Degree in Business Administration, Communications, or any related field
• Practical experience in customer support or service roles
• Experience in customer service or a related field with hands-on use of ticketing systems is desirable
• Strong problem-solving skills with the ability to manage complex customer issues effectively, including handling irate customers with professionalism
• Confident and proactive communicator, comfortable taking calls at any time, and capable of conveying urgency and empathy
• Willingness to go above and beyond to ensure customers are well cared for
• Experience in cross-functional collaboration to integrate customer experience into various business processes
• Ability to work well under pressure and manage multiple tasks simultaneously
• Proficiency in both written and spoken English and Malay is a must
• Committed to working on a shift basis, with coverage from 8:00 AM to 5:00 PM and 1:00 PM to 10:00 PM, weekends and public holidays
• Fresh graduates are welcomed to apply

Location: Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Job Overview

Join to apply for the Customer Support Specialist role at PCA Group Sdn Bhd

This range is provided by PCA Group Sdn Bhd. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

• To handle customer inquiries and provide solutions to all customer-related problems.
• Provide high quality customer service via Live Chat support.
• Be guided by the company's service standards. Follow communication procedures, guidelines and policies.
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
• Keep records of customer interactions, process customer accounts and file documents.

• Possess a minimum of Secondary/SPM/'O' Level certification.
• Open to fresh graduates and entry-level candidates seeking a Customer Service Representative role.
• Able to read & write in Mandarin and English. Proficiency in Mandarin is preferred for effective communication with Mandarin-speaking clients.
• Exhibit strong customer service skills with a genuine passion for helping customers and resolving inquiries or issues.
• Proficient in problem-solving techniques to address customer concerns and provide appropriate solutions.
• Capable of managing time effectively to prioritize tasks, meet deadlines, and handle a high volume of customer interactions.
• P grasp of Microsoft Excel for data entry, reporting, and analysis of customer service metrics.
• Ability to multi-task, prioritize and manage time effectively.
• Able to work in 24-hour rotational shift (rotational off day, 6 days work per week, 8 hours per day).

• Location: KL Eco City (Nearby LRT/KTM)
• Language Allowance + Travelling Allowance + Commission
• OT pay
• Free coffee, tea & snacks at the office
• Medical Claim
• Positive & young culture
• EPF, SOCSO, EIS
• Yearly increments to upgrade basic salary yearly & improve lifestyle
• Annual Bonus
• Company Trip
• Monthly Activities

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Overview

VDart Malaysia is one of the fastest growing talent management and digital solution providers established in the year 2007. As part of our continued Global Growth Strategy, we are excited to bring digital capabilities to Malaysia. VDart Malaysia Sdh Bhd will serve as our Regional Headquarters for ASEAN region. We are committed in bringing world class technology, build strong digital talent pool in emerging technologies and transform how businesses leverage technology in Malaysia. We serve various customers including Fortune 100 companies across various domains globally. VDart Malaysia partners with industry leaders in Cloud, Intelligent Automation, IoT, Customer experience, and Security solutions. With distinct digital practices, we help our partners to build for tomorrow by reimaging their business today. From helping our partners to bridge talent in product development and embedded software, we provide resources and solutions globally across a wide range of industries, from automotive and mobility to energy, healthcare, and life sciences, manufacturing, consumer industries, and beyond.

Come join us to create the digital future!

Customer Support Specialist / Live Chat – Mandarin Speaking added advantage

Location: Remote

Employment Type: Full-time

• Respond promptly and accurately to customer queries via live chat
• Identify customer needs and guide them in using product features effectively
• Update internal databases with relevant issues, resolutions, and discussions
• Monitor customer complaints on social media and provide timely assistance
• Share feature requests and effective workarounds with team members
• Inform customers about new features, updates, and functionalities
• Follow up with customers to ensure technical issues are fully resolved

• Min 1 year of experience in Customer Support or a similar role (Live Chat)
• Familiarity with the cryptocurrency industry is a plus
• Experience with help desk software and remote support tools
• Understanding of CRM systems and workflows
• Excellent communication and problem-solving skills
• Ability to multitask and work under pressure
• Patience and empathy when handling challenging cases
• Education: SPM or above
• Proficiency in Mandarin (written & spoken) is added advantage

About the job

These roles are all net new. We are launching a 24/5 enterprise customer support function, starting with supporting different enterprise customers. We will need these individuals to work support enterprise customers.

Asia shift: 9am-6pm

Europe: 3pm-12am or 2pm-11pm

US: 10pm-7am

• Very knowledge heavy, will need to maintain knowledge/understanding regarding Client's product (finance/fintech)
• Correspond with customers (through Zendesk ticket) in order to find the answers to their questions
• Be willing to flex and re-prioritize when immediate attention is needed somewhere else
• Will be solely email support to begin with. There is a possibility that it could expand to include phone support in the future

• Be comfortable with Zendesk, handling a high volume of customer inquiries, and moving customer inquiries through the resolution cycle.
• Comfortable working with queue ticket management and providing a swift response.
• Speaking with customers who raise time-sensitive, high impact concerns.
• Will need to be able to sort through Confluence SOPs, previous Slack threads, etc. to find answers to questions - should be a quick learner and should know when is the time to reach out for help
• At least 3 years of experience in customer support and/or technical support

• Entry level

• Contract

• Consulting

• Business Consulting and Services

Customer Support Specialist (Remote, Full-Time | GMT+8 Hours)

EngageRocket is looking for a driven and customer-centric Customer Support Specialist to delight our customers by helping them leverage our software to build great workplaces with inspiring leaders.

If you thrive in a fast-paced, evolving environment and are eager to work autonomously while delivering great results, this is the perfect opportunity for you. We value individuals who are excited about innovating within their scope, continuously improving processes, and being empowered to make a difference.

About Us

EngageRocket is Asia's first funded employee feedback and analytics software, delivering HR tech solutions to companies across the region. Our mission is to build great workplaces by harnessing the power of people analytics to improve employee engagement and performance.

We operate in a collaborative, fast-paced environment where your contributions make a direct impact. Join our growing team and be part of a product that's shaping the future of leadership and people management.

Your Role

As a Customer Support Specialist, you will work with your customers daily to understand their challenges and help solve these accurately and on time, via email, chat, and phone. Your responsibilities will run the gamut from questions about invoices, via technical issues, to “how to” questions about the software, as well as closely partnering with the Customer Success team to enable your customers to use our platform to the fullest.

What You’ll Do

• Respond to customer queries promptly and accurately via email, live chat, and phone.
• Demonstrate empathy and a customer-first approach in every interaction.
• Troubleshoot, identify, and resolve technical issues, escalating when necessary.
• Assist customers in understanding how to use and maximize the benefits of our products and services.
• Maintain customer satisfaction and first response time through excellent service and problem resolution.
• Update internal systems to track customer interactions and technical problems.
• Collaborate with the broader team to share feature requests, process improvements, and actionable feedback.
• Partner closely with the Customer Success team to drive customer engagement and retention.

What You’ll Bring

• 2+ years of experience in a customer-facing role, preferably within SaaS or technology-driven industries.
• Exceptional written and verbal communication skills in English.
• A resilient, solution-oriented mindset with a knack for problem-solving.
• Comfort working in a fast-paced, ever-evolving environment.
• Familiarity with tools like Hubspot, Jira, or similar platforms.
• Knowledge or interest in HR, Organisational Development, or Psychology, with a strong aptitude for learning independently.

Why You’ll Love It Here

• Autonomy and ownership to innovate and make an impact.
• Work remotely, aligning with Singaporean hours (GMT+8) from anywhere.
• Join a passionate, collaborative, growth-focused team dedicated to transforming workplaces.
• Unbeatable culture (truly).

Reporting To: VP of Customer Success

Due to the high volume of applications, only shortlisted candidates will be contacted.

Sea Air Space Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Join to apply for the Customer Support Specialist role at Sea Air Space

Sea Air Space Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

2 weeks ago Be among the first 25 applicants

Join to apply for the Customer Support Specialist role at Sea Air Space

Get AI-powered advice on this job and more exclusive features.

This range is provided by Sea Air Space. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Job Responsibility

Job Responsibilities

Handle customer inquiries exclusively through live chat, email, and our websiteâs built-in support system â no telemarketing or sales involved .

Provide product information, sizing advice, and order status updates to help customers shop confidently.

Manage after-sales support , including returns, exchanges, refunds, and complaints, following company policies.

Troubleshoot order, payment, and website-related issues directly in the system and escalate technical cases when needed.

Liaise with internal teams (logistics, warehouse, marketing, and IT) to resolve customer issues quickly.

Maintain accurate and organized records of customer interactions in the companyâs system.

Coordinate with our Taiwan HQ customer service team, overcoming language and cultural differences when necessary.

Requirements

Job Requirements

Diploma or degree in Business Administration, Communications, or related field (fresh graduates are welcome; training provided).

Strong communication skills in English and Mandarin (to liaise with our Taiwan HQ and Mandarin-speaking customers).

Good problem-solving skills and the ability to remain calm under pressure.

Experience with e-commerce platforms, CRM systems, or website ticketing tools is an advantage.

Positive attitude, team-oriented, and committed to delivering excellent customer experiences.

Job Benefits

What We Offer

On-the-job training with guidance from experienced customer service supervisor

Supportive work environment with clear career growth opportunities.

Regular working hours : Monday to Friday, 9:00 AM â 6:00 PM, with 1-hour lunch break.

A workplace that values work-life balance and respects personal boundaries.

Year-end bonus based on performance.

Medical claims for eligible employees.

Company trips for team members with over 2 years of service.

Festive treats and bonuses during Mid-Autumn Festival, Chinese New Year, and Duanwu (Dragon Boat) Festival .

Company dinners and regular team bonding activities.

Incentive reward trips to our Taipei HQ for outstanding contributors.

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Customer Service
• Industries Industrial Machinery Manufacturing

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Join to apply for the Customer Support Specialist role at SK magic Malaysia

2 days ago Be among the first 25 applicants

Join to apply for the Customer Support Specialist role at SK magic Malaysia

About The Role

We are seeking a highly motivated and customer-focused Customer Service Executive to join our AI dynamic team at SK Magic. This full-time role is based in our Kuala Lumpur office and will play a crucial part in delivering exceptional customer service to our valued clients.

About The Role

We are seeking a highly motivated and customer-focused Customer Service Executive to join our AI dynamic team at SK Magic. This full-time role is based in our Kuala Lumpur office and will play a crucial part in delivering exceptional customer service to our valued clients.

Job Description

Troubleshoot Dynamo : Be the troubleshooter who turns incoming alert via (CMS) hurdles into success stories. You'll proactively address issues to guarantee the alert messages being troubleshot immediately with customers and offering top-notch customer support.

Issue Resolver: Responsible for coordinating and facilitating complaint investigations across teams, entities, and relevant departments to ensure resolutions are delivered within the designated (TAT). Act as the subject matter expert on the company’s complaint handling policies and procedures, ensuring their applicability and alignment with day-to-day operational practices.

Adhoc Duries: Carry out additional tasks related to the department’s scope as assigned by the Team Leader or management. Ensure strict confidentiality of sensitive information, including company strategies and process improvement efforts, in compliance with data privacy and protection standards.

Sales Fraud Validation & Verification Team: Responsible for validating new customer sales to ensure all submitted information is accurate and legitimate. Educate customers on product functionality and contract terms to ensure transparency. As fraud specialists, they are trained to detect misleading or manipulated information and promptly escalate suspicious cases to the appropriate authorities for further action.

Job Requirements

• Diploma/Bachelor Degree in Computer Science, Engineering, Telecommunication or equivalent industry related experience, with minimum 1 year of working experience in Telecommunication or IT Industry.
• Prior experience in product management—ideally within the contact center or telecommunications sector—is typically expected. Candidates should be able to show a proven track record of successfully overseeing and launching products or services from initial concept through to market delivery.
• A strong grasp of contact center operations, technologies, and current industry trends is crucial. Hands-on experience with contact center software—such as CRM platforms, AI products systems - is highly advantageous.
• Strong written and verbal communication skills are vital for engaging effectively with cross-functional teams, stakeholders, and customers. It's important to convey complex ideas clearly and concisely.
• Equally important are the ability to learn quickly, manage tasks independently, and perform effectively with minimal supervision.
• Able to multitask and work by handling multiple enquiries on daily basis with good teamwork minded + experts in escalation and follow up within TAT
• Candidates who are fluent in both English & Malay are preferred. Candidates fluent in Mandarin preferred as the role requires candidates to deal with Mandarin speaking clients
• Able to 10 hours work shift (9am to 7pm) during weekends.
• Typing Speed: Minimum 40–60 words per minute (WPM) to respond promptly / with accuracy above 95%
• Selected candidates will be on training and required to achieve atleast 95% score in the assessment
• Selection will be based on the accuracy of assessment result and other performance requirements

• Seniority level Entry level

• Employment type Full-time

• Job function Other
• Industries Retail

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• Efficiently respond and communicate with clients to understand and service their needs via livechat
• Effectively analyse customer data to make appropriate recommendations and problem resolutions
• Resolve product or service concerns by clarifying the customer’s problem, determin the cause, select and explain the best solution to solve the problem, expedit correction or adjustment, follow up to ensure resolution
• Demonstrate excellent customer service by facilitating positive long-term relationships and a high potential for repeat business
• Build rapport with clients and effectively diffuses conflict and opposition
• Contribute to team effort by accomplishing related results as needed
• Commit to meeting quality standards in processing customer adjustment

• Proficiency speaking and writing in Bahasa (Malaysia) and English
• Able to identify ways of solving the problem and present the solution in a verbal and written manner
• Strong interpersonal skills
• High level of professionalism
• Attention to detail and punctuality
• Own a laptop (Windows with a minimum of 8Gb RAM Memory or Apple Mac 2015 model onwards.)
• Stable internet connection

• Working for a dynamically growing company
• Challenging but exciting tasks with our own product
• Trainee period
• 8 shifts of annual leave per year
• 8 shifts of sick leave per year
• Working on a shift schedule (day and night shifts)
• Professional education budget
• Language learning budget
• Wellness budget (gym membership, sports gear and related expenses)