4,954 Support Specialist jobs in Malaysia

Help Desk Support Specialist

MYR48000 - MYR60000 Y SRKAY Group Sdn Bhd

Posted today

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Job Description

Job Description: IT Help desk Support Specialist

Industry: Manufacturing

Location: Bangsar South

Salary Range: RM 4,000 - RM 5,000

Job Summary:

We are seeking a proactive IT Support Specialist to serve as the primary on-site IT contact. This role is critical in ensuring the smooth operation of our IT infrastructure and providing excellent support to end-users. The ideal candidate will be a hands-on problem-solver with a strong foundation in Office 365 support and basic server/infrastructure maintenance.

Key Job Responsibilities:

End-User & Application Support:

  • Provide first-line IT support, troubleshooting, and resolution for hardware, software, and network-related issues.
  • Must-have: Demonstrate a strong understanding of the user environment ("how tenants work") to provide effective support.
  • Must-have: Support, troubleshoot, and resolve common Office 365 issues including Outlook sync failures, client activation problems, and Teams functionality.
  • Liaise with business divisions to manage user account lifecycle (activation, termination) and implement changes to approval matrices in systems like SAP.

Infrastructure & System Maintenance:

  • Perform daily and weekly checks on IT servers, server room temperature, and environmental controls.
  • Execute weekly and monthly backups for infrastructure and operational servers.
  • Check, maintain, and support various IT servers (e.g., Fingerprint System, Weighing Bridge, SAP).
  • Discuss, manage, and implement CCTV systems in collaboration with the Maintenance team.

Administrative & Vendor Management:

  • Manage IT Operational Expenditure (Opex), including monthly network bills, copier leases, and other service fees.
  • Liaise and manage all IT vendor contacts for maintenance and support.
  • Manage and update the IT asset register for all hardware and software.

Must-Have Skills & Qualifications:

  • Proven experience in a site-based IT support role.
  • Must-have: Hands-on experience in supporting and troubleshooting Microsoft Office 365, including the Office suite and Microsoft Teams.
  • Must-have: Ability to diagnose and resolve common O365 issues such as password sync failures, client not activated, and mailbox permissions.
  • Must-have: A solid understanding of O365 licensing models and tenant administration.
  • Practical experience in performing basic server maintenance and backup routines.
  • Experience in liaising with internal stakeholders and external IT vendors.
  • Strong problem-solving skills and the ability to work independently.

Preferred Qualifications:

  • Experience in a manufacturing environment.
  • Familiarity with SAP or other ERP systems.
  • Certifications such as Microsoft 365 Fundamentals (MS-900) or Modern Desktop Administrator Associate (MD-100/101).

Job Type: Contract

Contract length: 12 months

Pay: RM3, RM5,000.00 per month

Benefits:

  • Professional development

Work Location: In person

This advertiser has chosen not to accept applicants from your region.

Brokerage Services Support Specialist

Kuala Lumpur, Kuala Lumpur Moomoo MY

Posted 2 days ago

Job Viewed

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Job Description

Moomoo MY Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Brokerage Services Support Specialist

This range is provided by Moomoo MY. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

MYR45,000.00/yr - MYR54,000.00/yr

Moomoo is a comprehensive brokerage platform that empowers proactive investors to take control of their financial future with ease and confidence. We integrate professional trading data, global financial news, a trading community, and an innovative web platform to provide users with better data, tools, and performance.

Join our dynamic team at Moomoo as a Brokerage Services Support Specialist, where your passion for finance and technology can thrive.

  • Responsible for local and overseas customers/clients, where the work languages used are English, Malay and Chinese.
  • Respond to customer/client inquiries and provide comprehensive support via various communication channels, including phone, email and live chat.
  • Assist customers/clients with trading account registration, onboarding and verification processes.
  • Provide consultation services on trading platform, tools and features, addressing any technical or operational issues that may be encountered.
  • Resolve customer/clients' concerns and questions promptly and professionally, escalating complex cases as necessary.
  • Responsible for proper recording, filing and organizing of customer feedback and suggestions.
  • Contribute to the development of customer service processes, knowledge bases, and training materials.
  • Perform with other ad-hoc duties as per assigned from time to time.
Requirements
  • Degree or above in the relevant qualifications. Diploma in Business, Economics and Financial- related courses are welcome to apply.
  • Proven working experience in the related field is preferred, especially in the call center, technical support, online trading and/or stockbroking industry. Fresh graduates are welcome to apply.
  • Familiarity with online trading platforms, stock exchanges, capital/financial markets, trading regulations and investment products are advantageous.
  • Computer literacy is preferred.
  • Language proficiency in English, Malay is a must, while Chinese/Mandarin is advantageous.
  • Professionalism, independent, meticulous, patient, empathy, strong problem-solving and decision-making abilities, excellent communication and interpersonal skills with certain level of customer service knowledge and belief.
  • Excellent team player and high working efficiency. Able to work under pressure and to manage multiple customer/client inquiries simultaneously and in a timely manner.
  • Able to work according to the assigned shifts which include evening shifts, night shifts and weekend shifts. Shift allowance shall be provided for evening and night shifts respectively.
Benefits

We offer a comprehensive and holistic work experience and package as follows:

  • 13-Month Salary (Contractual Bonus)
  • Performance-Based Variable Bonus
  • Basic Salary + Shift Allowances
  • Yearly dental, optical & health check allowances
  • Convenient Access to Public Transport
  • FINRA SIE Exam Sponsorship
  • Career Development Opportunities in the Financial Services Industry
  • Company Team Building & Bonding Activities
  • Free-Flow Pantry Snacks & Drinks
  • Dynamic, Multinational Working Environment

#J-18808-Ljbffr
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Brokerage Services Support Specialist

Kuala Lumpur, Kuala Lumpur Moomoo Inc.

Posted 3 days ago

Job Viewed

Tap Again To Close

Job Description

Overview

Moomoo is a comprehensive brokerage platform that empowers proactive investors to take control of their financial future with ease and confidence. We integrate professional trading data, global financial news, a trading community, and an innovative web platform to provide users with better data, tools, and performance.

Join our dynamic team at Moomoo as a Brokerage Services Support Specialist, where your passion for finance and technology can thrive.

Responsibilities
  • Responsible for local and overseas customers/clients, where the work languages used are English, Malay and Chinese.
  • Respond to customer/client inquiries and provide comprehensive support via various communication channels, including phone, email and live chat.
  • Assist customers/clients with trading account registration, onboarding and verification processes.
  • Provide consultation services on trading platform, tools and features, addressing any technical or operational issues that may be encountered.
  • Resolve customer/clients’ concerns and questions promptly and professionally, escalating complex cases as necessary.
  • Responsible for proper recording, filing and organizing of customer feedback and suggestions.
  • Contribute to the development of customer service processes, knowledge bases, and training materials.
  • Perform with other ad-hoc duties as per assigned from time to time.
Qualifications
  • Degree or above in the relevant qualifications. Diploma in Business, Economics and Financial- related courses are welcome to apply.
  • Proven working experience in the related field is preferred, especially in the call center, technical support, online trading and/or stockbroking industry. Fresh graduates are welcome to apply.
  • Familiarity with online trading platforms, stock exchanges, capital/financial markets, trading regulations and investment products are advantageous.
  • Computer literacy is preferred.
  • Language proficiency in English, Malay is a must, while Chinese/Mandarin is advantageous.
  • Professionalism, independent, meticulous, patient, empathy, strong problem-solving and decision-making abilities, excellent communication and interpersonal skills with certain level of customer service knowledge and belief.
  • Excellent team player and high working efficiency. Able to work under pressure and to manage multiple customer/client inquiries simultaneously and in a timely manner.
  • Able to work according to the assigned shifts which include evening shifts, night shifts and weekend shifts. Shift allowance shall be provided for evening and night shifts respectively.
Benefits
  • 13-Month Salary (Contractual Bonus)
  • Performance-Based Variable Bonus
  • Basic Salary + Shift Allowances
  • Yearly dental, optical & health check allowances
  • Convenient Access to Public Transport
  • FINRA SIE Exam Sponsorship
  • Career Development Opportunities in the Financial Services Industry
  • Company Team Building & Bonding Activities
  • Free-Flow Pantry Snacks & Drinks
  • Dynamic, Multinational Working Environment

Please note that only short-listed candidates will be contacted. Thank you.

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Brokerage Services Support Specialist

Kuala Lumpur, Kuala Lumpur moomoo

Posted 5 days ago

Job Viewed

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Job Description

Overview

Moomoo is a comprehensive brokerage platform that empowers proactive investors to take control of their financial future with ease and confidence. We integrate professional trading data, global financial news, a trading community, and an innovative web platform to provide users with better data, tools, and performance.

Join our dynamic team at Moomoo as a Brokerage Services Support Specialist, where your passion for finance and technology can thrive.

Responsibilities
  • Responsible for local and overseas customers/clients, where the work languages used are English, Malay and Chinese.
  • Respond to customer/client inquiries and provide comprehensive support via various communication channels, including phone, email and live chat.
  • Assist customers/clients with trading account registration, onboarding and verification processes.
  • Provide consultation services on trading platform, tools and features, addressing any technical or operational issues that may be encountered.
  • Resolve customer/clients’ concerns and questions promptly and professionally, escalating complex cases as necessary.
  • Responsible for proper recording, filing and organizing of customer feedback and suggestions.
  • Contribute to the development of customer service processes, knowledge bases, and training materials.
  • Perform with other ad-hoc duties as per assigned from time to time.
Qualifications
  • Degree or above in the relevant qualifications. Diploma in Business, Economics and Financial- related courses are welcome to apply.
  • Proven working experience in the related field is preferred, especially in the call center, technical support, online trading and/or stockbroking industry. Fresh graduates are welcome to apply.
  • Familiarity with online trading platforms, stock exchanges, capital/financial markets, trading regulations and investment products are advantageous.
  • Computer literacy is preferred.
  • Language proficiency in English, Malay is a must, while Chinese/Mandarin is advantageous.
  • Professionalism, independent, meticulous, patient, empathy, strong problem-solving and decision-making abilities, excellent communication and interpersonal skills with certain level of customer service knowledge and belief.
  • Excellent team player and high working efficiency. Able to work under pressure and to manage multiple customer/client inquiries simultaneously and in a timely manner.
  • Able to work according to the assigned shifts which include evening shifts, night shifts and weekend shifts. Shift allowance shall be provided for evening and night shifts respectively.
Benefits
  • 13-Month Salary (Contractual Bonus)
  • Performance-Based Variable Bonus
  • Basic Salary + Shift Allowances
  • Yearly dental, optical & health check allowances
  • Convenient Access to Public Transport
  • FINRA SIE Exam Sponsorship
  • Career Development Opportunities in the Financial Services Industry
  • Company Team Building & Bonding Activities
  • Free-Flow Pantry Snacks & Drinks
  • Dynamic, Multinational Working Environment

Please note that only short-listed candidates will be contacted. Thank you.

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This advertiser has chosen not to accept applicants from your region.

Brokerage Services Support Specialist

Kuala Lumpur, Kuala Lumpur MYR40000 - MYR60000 Y moomoo

Posted today

Job Viewed

Tap Again To Close

Job Description

Moomoo is a comprehensive brokerage platform that empowers proactive investors to take control of their financial future with ease and confidence. We integrate professional trading data, global financial news, a trading community, and an innovative web platform to provide users with better data, tools, and performance.

Join our dynamic team at Moomoo as a Brokerage Services Support Specialist, where your passion for finance and technology can thrive.

  • Responsible for local and overseas customers/clients, where the work languages used are English, Malay and Chinese.
  • Respond to customer/client inquiries and provide comprehensive support via various communication channels, including phone, email and live chat.
  • Assist customers/clients with trading account registration, onboarding and verification processes.
  • Provide consultation services on trading platform, tools and features, addressing any technical or operational issues that may be encountered.
  • Resolve customer/clients' concerns and questions promptly and professionally, escalating complex cases as necessary.
  • Responsible for proper recording, filing and organizing of customer feedback and suggestions.
  • Contribute to the development of customer service processes, knowledge bases, and training materials.
  • Perform with other ad-hoc duties as per assigned from time to time.
Requirements
  • Degree or above in the relevant qualifications. Diploma in Business, Economics and Financial- related courses are welcome to apply.
  • Proven working experience in the related field is preferred, especially in the call center, technical support, online trading and/or stockbroking industry. Fresh graduates are welcome to apply.
  • Familiarity with online trading platforms, stock exchanges, capital/financial markets, trading regulations and investment products are advantageous.
  • Computer literacy is preferred.
  • Language proficiency in English, Malay is a must, while Chinese/Mandarin is advantageous.
  • Professionalism, independent, meticulous, patient, empathy, strong problem-solving and decision-making abilities, excellent communication and interpersonal skills with certain level of customer service knowledge and belief.
  • Excellent team player and high working efficiency. Able to work under pressure and to manage multiple customer/client inquiries simultaneously and in a timely manner.
  • Able to work according to the assigned shifts which include evening shifts, night shifts and weekend shifts. Shift allowance shall be provided for evening and night shifts respectively.
Benefits

We offer a comprehensive and holistic work experience and package as follows:

  • 13-Month Salary (Contractual Bonus)
  • Performance-Based Variable Bonus
  • Basic Salary + Shift Allowances
  • Yearly dental, optical & health check allowances
  • Convenient Access to Public Transport
  • FINRA SIE Exam Sponsorship
  • Career Development Opportunities in the Financial Services Industry
  • Company Team Building & Bonding Activities
  • Free-Flow Pantry Snacks & Drinks
  • Dynamic, Multinational Working Environment

Please note that only short-listed candidates will be contacted. Thank you.

This advertiser has chosen not to accept applicants from your region.

Brokerage Services Support Specialist

Kuala Lumpur, Kuala Lumpur MYR40000 - MYR80000 Y Moomoo MY

Posted today

Job Viewed

Tap Again To Close

Job Description

Moomoo is a comprehensive brokerage platform that empowers proactive investors to take control of their financial future with ease and confidence. We integrate professional trading data, global financial news, a trading community, and an innovative web platform to provide users with better data, tools, and performance.

Join our dynamic team at Moomoo as a Brokerage Services Support Specialist, where your passion for finance and technology can thrive.

  • Responsible for local and overseas customers/clients, where the work languages used are English, Malay and Chinese.
  • Respond to customer/client inquiries and provide comprehensive support via various communication channels, including phone, email and live chat.
  • Assist customers/clients with trading account registration, onboarding and verification processes.
  • Provide consultation services on trading platform, tools and features, addressing any technical or operational issues that may be encountered.
  • Resolve customer/clients' concerns and questions promptly and professionally, escalating complex cases as necessary.
  • Responsible for proper recording, filing and organizing of customer feedback and suggestions.
  • Contribute to the development of customer service processes, knowledge bases, and training materials.
  • Perform with other ad-hoc duties as per assigned from time to time.

Requirements

  • Degree or above in the relevant qualifications. Diploma in Business, Economics and Financial- related courses are welcome to apply.
  • Proven working experience in the related field is preferred, especially in the call center, technical support, online trading and/or stockbroking industry. Fresh graduates are welcome to apply.
  • Familiarity with online trading platforms, stock exchanges, capital/financial markets, trading regulations and investment products are advantageous.
  • Computer literacy is preferred.
  • Language proficiency in English, Malay is a must, while Chinese/Mandarin is advantageous.
  • Professionalism, independent, meticulous, patient, empathy, strong problem-solving and decision-making abilities, excellent communication and interpersonal skills with certain level of customer service knowledge and belief.
  • Excellent team player and high working efficiency. Able to work under pressure and to manage multiple customer/client inquiries simultaneously and in a timely manner.
  • Able to work according to the assigned shifts which include evening shifts, night shifts and weekend shifts. Shift allowance shall be provided for evening and night shifts respectively.

Benefits

We offer a comprehensive and holistic work experience and package as follows:

  • 13-Month Salary
    (Contractual Bonus)
  • Performance-Based Variable Bonus
  • Basic Salary + Shift Allowances
  • Yearly dental, optical & health check allowances
  • Convenient Access to Public Transport
  • FINRA SIE Exam Sponsorship
  • Career Development Opportunities in the Financial Services Industry
  • Company Team Building & Bonding Activities
  • Free-Flow Pantry Snacks & Drinks
  • Dynamic, Multinational Working Environment

Please note that only short-listed candidates will be contacted. Thank you.

This advertiser has chosen not to accept applicants from your region.

Brokerage Services Support Specialist

Kuala Lumpur, Kuala Lumpur Moomoo MY

Posted 1 day ago

Job Viewed

Tap Again To Close

Job Description

Moomoo MY Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia Brokerage Services Support Specialist

This range is provided by Moomoo MY. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range

MYR45,000.00/yr - MYR54,000.00/yr Moomoo is a comprehensive brokerage platform that empowers proactive investors to take control of their financial future with ease and confidence. We integrate professional trading data, global financial news, a trading community, and an innovative web platform to provide users with better data, tools, and performance. Join our dynamic team at Moomoo as a Brokerage Services Support Specialist, where your passion for finance and technology can thrive. Responsible for local and overseas customers/clients, where the work languages used are English, Malay and Chinese. Respond to customer/client inquiries and provide comprehensive support via various communication channels, including phone, email and live chat. Assist customers/clients with trading account registration, onboarding and verification processes. Provide consultation services on trading platform, tools and features, addressing any technical or operational issues that may be encountered. Resolve customer/clients' concerns and questions promptly and professionally, escalating complex cases as necessary. Responsible for proper recording, filing and organizing of customer feedback and suggestions. Contribute to the development of customer service processes, knowledge bases, and training materials. Perform with other ad-hoc duties as per assigned from time to time. Requirements

Degree or above in the relevant qualifications. Diploma in Business, Economics and Financial- related courses are welcome to apply. Proven working experience in the related field is preferred, especially in the call center, technical support, online trading and/or stockbroking industry. Fresh graduates are welcome to apply. Familiarity with online trading platforms, stock exchanges, capital/financial markets, trading regulations and investment products are advantageous. Computer literacy is preferred. Language proficiency in English, Malay is a must, while Chinese/Mandarin is advantageous. Professionalism, independent, meticulous, patient, empathy, strong problem-solving and decision-making abilities, excellent communication and interpersonal skills with certain level of customer service knowledge and belief. Excellent team player and high working efficiency. Able to work under pressure and to manage multiple customer/client inquiries simultaneously and in a timely manner. Able to work according to the assigned shifts which include evening shifts, night shifts and weekend shifts. Shift allowance shall be provided for evening and night shifts respectively. Benefits

We offer a comprehensive and holistic work experience and package as follows: 13-Month Salary

(Contractual Bonus) Performance-Based Variable Bonus Basic Salary + Shift Allowances Yearly dental, optical & health check allowances Convenient Access to Public Transport FINRA SIE Exam Sponsorship Career Development Opportunities in the Financial Services Industry Company Team Building & Bonding Activities Free-Flow Pantry Snacks & Drinks Dynamic, Multinational Working Environment

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This advertiser has chosen not to accept applicants from your region.
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About the latest Support specialist Jobs in Malaysia !

Brokerage Services Support Specialist

Kuala Lumpur, Kuala Lumpur Moomoo Inc.

Posted 3 days ago

Job Viewed

Tap Again To Close

Job Description

Overview Moomoo is a comprehensive brokerage platform that empowers proactive investors to take control of their financial future with ease and confidence. We integrate professional trading data, global financial news, a trading community, and an innovative web platform to provide users with better data, tools, and performance.

Join our dynamic team at Moomoo as a Brokerage Services Support Specialist, where your passion for finance and technology can thrive.

Responsibilities

Responsible for local and overseas customers/clients, where the work languages used are English, Malay and Chinese.

Respond to customer/client inquiries and provide comprehensive support via various communication channels, including phone, email and live chat.

Assist customers/clients with trading account registration, onboarding and verification processes.

Provide consultation services on trading platform, tools and features, addressing any technical or operational issues that may be encountered.

Resolve customer/clients’ concerns and questions promptly and professionally, escalating complex cases as necessary.

Responsible for proper recording, filing and organizing of customer feedback and suggestions.

Contribute to the development of customer service processes, knowledge bases, and training materials.

Perform with other ad-hoc duties as per assigned from time to time.

Qualifications

Degree or above in the relevant qualifications. Diploma in Business, Economics and Financial- related courses are welcome to apply.

Proven working experience in the related field is preferred, especially in the call center, technical support, online trading and/or stockbroking industry. Fresh graduates are welcome to apply.

Familiarity with online trading platforms, stock exchanges, capital/financial markets, trading regulations and investment products are advantageous.

Computer literacy is preferred.

Language proficiency in English, Malay is a must, while Chinese/Mandarin is advantageous.

Professionalism, independent, meticulous, patient, empathy, strong problem-solving and decision-making abilities, excellent communication and interpersonal skills with certain level of customer service knowledge and belief.

Excellent team player and high working efficiency. Able to work under pressure and to manage multiple customer/client inquiries simultaneously and in a timely manner.

Able to work according to the assigned shifts which include evening shifts, night shifts and weekend shifts. Shift allowance shall be provided for evening and night shifts respectively.

Benefits

13-Month Salary

(Contractual Bonus)

Performance-Based Variable Bonus

Basic Salary + Shift Allowances

Yearly dental, optical & health check allowances

Convenient Access to Public Transport

FINRA SIE Exam Sponsorship

Career Development Opportunities in the Financial Services Industry

Company Team Building & Bonding Activities

Free-Flow Pantry Snacks & Drinks

Dynamic, Multinational Working Environment

Please note that only short-listed candidates will be contacted. Thank you.

#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.

Support Specialist

Kuala Lumpur, Kuala Lumpur Standard Chartered

Posted 6 days ago

Job Viewed

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Job Description

Job Summary

The role is accountable for tactical and operational support for production services, across one or more areas of specific platform/domain.

Key Responsibilities
  • To ensure maximum service quality and stability through fast and effective response to technical incidents, and to be a catalyst for change via analysis and identification of continual service improvement opportunities. Depending on the area of technical specialisation, in addition to incident resolution and prevention, it may also be involved in a control capacity to ensure that new changes to the technology estate do not introduce instability.
  • Manage technical resumption of high priority, Service at Risk, medium/high severity incidents, provide end-to-end support and implement resolution to resolve incidents within SLA
  • Provide root cause analysis for Service at Risk, medium/high severity issues, ensure all follow up action points are carried out
  • Responsible for the stability of the production system. Direct second and third level of support for problem diagnosis and resolution as per the agreed SLA's.
  • Responsible for managing the production related changes, releases and rollouts with zero or minimal impact to the stability of the application. Review the dependent changes of the surround systems, infrastructure, networking etc.
  • Responsible for ensuring proper technical plans are in place for all production changes (e.g. fallback plan, implementation plan, data conversion etc.)
  • Create and update Production Support documentation, contingency (DR/BCP) documentation and processes.
  • Provide inputs to PSS manager for monthly dashboard that provide information on incident and problem trends along with SIP and RCA Action Items.
  • Participate & support in cross-training and knowledge transfer activities within support teams
Skills and Experience
  • 6+ Years in Java and PEGA programming languages
  • Technical skills: Java, PEGA, AWS, and Linux. API and Kubernetes (added advantage)
Qualifications

Bachelor Degree in IT or Computer Science.

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

  • Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
  • Never settle , continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
  • Are better together , we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

  • Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
  • Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
  • Flexible working options based around home and office locations, with flexible working patterns.
  • Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
  • A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
  • Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

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Support Specialist

Kuala Lumpur, Kuala Lumpur MYR60000 - MYR80000 Y NCR Corporation

Posted today

Job Viewed

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Job Description

Title: Support Specialist - level 2

Grade: 9

Location: Kuala Lumpur, MYS

Responsibilities and Duties:

  • Answering emails, calls and online chat in a positive and friendly manner.
  • Creating a record of each customer problem and spot trends when applicable.
  • Deliver technical IT support as required to our diverse client base
  • Monitoring live customers SDS software and infrastructure, troubleshooting issues and escalating issues to the wider SDS Support Team
  • Management of Windows and Linux server operating systems
  • Assisting our partners and customers with deploying the SDS software
  • Patching and updating the operating systems and SDS software on SDS Appliances
  • Fulfilling IT maintenance tasks scheduled by other team members.
  • Promote and provide support for new products and technologies.
  • Onboarding new employees: laptop setup, account creation and new user orientation
  • Maintain an up-to-date knowledge of our products, technologies, and our competitors.
  • Maintain high customer satisfaction ratings that meet company standards

Knowledge, Skills and Experience:

  • The candidate should have a minimum of 1 years' experience in an IT Operational support role working with Linux operating systems
  • Good understanding of core internet technologies – Routing/Switching, DNS, DHCP, firewalls
  • Virtualization platform management
  • Experience working in a customer-facing technical role which requires solid technical aptitude, excellent English - written and oral communications skills, and the ability to deal effectively with people at all levels and in different situations.
  • Strong analytical skills with proven problem-solving ability.
  • Demonstrated willingness to learn and apply new technology.

Desirable experience with these technologies:

  • Nagios
  • CheckMK
  • Apache
  • CouchDB
  • Containerization
  • Windows operating systems
  • Resilient and redundant file systems (ideally ZFS and DRBD, alternatively advanced knowledge of similar such as btrfs, LVM, RAID, CEPH, clustering solutions etc)
  • Shell scripting (ideally BASH and/or Python)
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  55. checklist_rtl Project Management
  56. shopping_bag Purchasing
  57. home_work Real Estate
  58. person_search Recruitment Consultancy
  59. store Retail
  60. point_of_sale Sales
  61. science Scientific Research & Development
  62. wifi Telecoms
  63. psychology Therapy
  64. pets Veterinary
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