What Jobs are available for Customer Success Management in Malaysia?

Join Our Alpha Iota Family, Where Everyone Wins!

• Exciting Work-from-Home Opportunities

• Learning & Development Programs to Upskill Yourself

• Lucrative Salary Package

• Health and Wellness Perks & Benefits

• Motivating and Supportive Teams

.and lots more!

Alpha Iota is based in Southeast Asia , where we are rapidly growing and are constantly on the lookout for talented individuals like yourself who want to make a difference and kickstart their successful careers. Heres what awaits you at Alpha Iota!

What would you be doing:

• Manage the end-to-end customer service cycle, which includes responding to customer inquiries through multiple platforms including Telegram, WhatsApp, and Live Chat, in a timely and professional manner.
• Build in-depth knowledge of company products, services, and processes to effectively resolve issues and deliver top-notch support.
• Handle customer complaints with empathy and efficiency, offering appropriate solutions within set timelines and ensuring proper follow-up until resolution.
• Adopt a proactive, sales-oriented approach to engage customers, promote services, and strengthen relationships.

• Guide customers through account setup processes and address any questions they may have.

• Escalate special cases or complex issues to the appropriate person in charge for further handling.

• Perform account creation and setup for newly onboarded customers and manage existing 

  customer base.

• Identify opportunities to upsell additional services and products during the onboarding process.

• Educate clients on the full range of services available, highlighting the benefits and value they can provide.

• Reach out to inactive clients to encourage engagement and improve customer retention.

• Support customer service operations with additional administrative tasks as needed.

• Uphold integrity and confidentiality when handling all customer information.

To be successful in this role, you will need to have:

• Minimum of 1 year of experience in customer service, with proven ability to communicate effectively with customers on a daily basis (remote/virtual experience preferred).
• Ability to thrive in a fast-paced environment; self-motivated, customer-oriented, results-driven, and disciplined.

• Strong multitasking, organizational, and time management skills.

• Creative and resourceful problem-solver with a proactive mindset.

• Reliable high-speed internet connection (work-from-home role).

• Proficiency in computer skills, including Windows OS, Microsoft Office, and Google applications.

• Flexibility to work on a rotating schedule (24/7 coverage), including midnight shifts, weekends, and public holidays.

• Work schedule: 9 hours per day , 5 days a week, with 2 rest days.

• Proficiency in English is required; the ability to communicate in Mandarin (written & spoken) is an added advantage.

**_About the job_**
**Strategic context:**
+ In line with our "Take The Lead" Strategy with 3 main objectives (i) keep fueling our pipeline (ii) make Sanofi a modern science-driven healthcare company (iii) serving our patients.
+ The focus will be on (i) Key Markets and most innovative products as major drivers for growth and (ii) a cross-GBUs efficiency model with optimized country set-up.
**Main responsibilities:**
The Customer Engagement Manager is designed to focus exclusively on customer engagement at the country level. This role assumes paramount importance in leading our go-to-market strategy and execution, directly engaging with customers, understanding their needs and preferences, and formulating and driving engagement plan that enhance customer satisfaction and loyalty.
+ Develop deep understanding of customer engagement journey and develop omnichannel engagement blueprint.
+ Lead the customer engagement with a plan of actions that prioritizes direct, meaningful interactions, leveraging insights and aligns with overall business objectives to drive engagement and satisfaction
+ Develop detailed call plans that is meaningful from a customer standpoint by constantly checking and aligning the plan of the different brands. For each chosen channel, outlining the frequency, messaging and objectives of interactions. This planning ensures that all customer communications are consistent, personalized, and strategically timed to optimize engagement and response rates
+ Review and track omnichannel KPIs, propose adjustment or improvement plans.
+ Utilize an omni-channel approach to engage customers across multiple platforms, ensuring consistency and personalization in all communications to meet customers where they are.
+ Work in close collaboration with the MCO Brand Lead to feed the MCO/global strategy with customer insights, competition information & market trends.
+ Work in close cooperation with the salesforce/KAMs (when applicable) optimizing processes and systems to ensure a seamless and positive customer journey
+ Collaborate and support GtM exercise.
+ Work in Agile with the transversal team when possible, with an innovation mindset
**_About you_**
**Main requirements:**
+ Education Background: Bachelor's degree in Marketing, Business Administration, or any related field 3-5 years of experience
+ Pharmaceutical Industry Understanding: Deep understanding of the pharmaceutical industry's regulatory environment, market dynamics and customer engagement
+ Customer knowledge: Understanding HCPs preferred experiences. Deep knowledge of key clients & the end-to-end customer journey. CX professionals need to identify and map out the various touchpoints and interactions customers have with the company, from initial awareness to post-purchase support.
+ Knowledge and experience of innovative methodologies such as scrum, lean start up, nudge and design thinking. Out of the box thinker, always searching for new opportunities
+ Technical proficiency: Experience with digital engagement tools, AI applications for customer insights, and familiarity with Agile methodologies
+ Language Proficiency: Fluent in the primary language(s) of the country or countries of operation, with strong communication skills
**Work Experience:**
+ Proven track record of developing and implementing successful customer engagement strategies that have significantly improved customer satisfaction and loyalty
+ Proven experience in Leading customer engagement or relationship management initiatives, preferably within the healthcare or pharmaceutical sector. This includes a track record of delivering exceptional customer experiences and a deep understanding of customer engagement channels and tools.
+ Hands-on experience in leading digital transformation projects, specifically those enhancing customer engagement through AI and data analytics
+ Effectively leading cross-functional teams and adapting strategies in a dynamic, fast-paced environment
+ Experience ensuring all customer engagement activities comply with local regulations and ethical standards, particularly in the pharmaceutical or healthcare industry
+ Experience managing projects using Agile methodologies is a plus
**Professional skills that make the difference:**
+ Ability to leverage insights and data to develop and execute effective customer engagement strategies
+ Demonstrated ability to lead by example, fostering a "Customer First" / Customer centric culture within the team and across the organization
+ A deep commitment to understanding and prioritizing the customer's needs and preferences. Demonstrated experience in implementing strategies that enhance customer satisfaction and loyalty is essential.
+ Flexibility to adapt strategies in real-time based on customer feedback and market changes, and creativity in finding new ways to engage and delight customers
+ Strong collaborative skills to work effectively with MCO Brand Leads and cross-functional teams, ensuring alignmenet between customer engagement and brand strategies.
+ Proficiency in digital engagement tools and platforms, with a strong understanding of how AI can be applied to enhance customer interactions and personalize communication
+ Ability and mindset to adapt to new ways of working such as Agile. Leveraging Agile methodologies for cross-team project and initiatives.
**Pursue** **_progress_** **, discover** **_extraordinary_**
Better is out there. Better medications, better outcomes, better science. But progress doesn't happen without people - people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let's be those people.
At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity.
Watch our ALL IN video ( and check out our Diversity Equity and Inclusion actions at sanofi.com ( !
Global Terms & Conditions and Data Privacy Statement ( is dedicated to supporting people through their health challenges. We are a global biopharmaceutical company focused on human health. We prevent illness with vaccines, provide innovative treatments to fight pain and ease suffering. We stand by the few who suffer from rare diseases and the millions with long-term chronic conditions.
With more than 100,000 people in 100 countries, Sanofi is transforming scientific innovation into healthcare solutions around the globe. Discover more about us visiting or via our movie We are Sanofi ( an organization, we change the practice of medicine; reinvent the way we work; and enable people to be their best versions in career and life. We are constantly moving and growing, making sure our people grow with us. Our working environment helps us build a dynamic and inclusive workplace operating on trust and respect and allows employees to live the life they want to live.
All in for Diversity, Equity and Inclusion at Sanofi - YouTube (

"We're not in the shipping business; we're in the information business" -Peter Rose, Expeditors Founder
As a Fortune 500 company, Expeditors employs more than 15,000 trained professionals in a worldwide network of over 300 locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems. Our services include the consolidation and forwarding of air or ocean freight, customs brokerage, vendor consolidation, cargo insurance, time-definite transportation, order management, warehousing, distribution and customized logistics solutions. Expeditors is headquartered in Seattle, Washington.
+ To perform the coordinating role and focus on specific designated customers of the company and take ownership.
+ To participate in customer service reviews, customers satisfaction surveys and making analysis for the designated customers and for Account Management department.
+ To proactively providing administrative assistance to the Account Management department.
+ To handle designated customer inquiries.
+ To work closely with the account managers to uncover customer requirements, qualify opportunities and propose the right solution.
+ To work together with the customer account managers to safeguard strategic relationships with the designated key accounts.
+ To review and implement process improvement where applicable.
+ To be responsible for special projects as deemed necessary by the management
+ Degree with 1-2 years' working experience in logistics or supply chain industry
+ Good English Language skills
+ Proficiency in MS Office Applications
Expeditors offers excellent benefits:
+ Employee Stock Purchase Plan
+ Training and Personnel Development Program
All your information will be kept confidential according to EEO guidelines.

Job Title:
Associate, Account Management
Job Description
The Associate, Account Management oversees a team of analytic staff, developing the analytic strategy in support of call center performance improvement initiatives. This position oversees a team that assesses processes having a negative impact on customer satisfaction scores and other key metrics and oversees the design and implementation of initiatives to improve those scores.
**Essential Functions/Core Responsibilities**
- Oversees the implementation of analytic and process improvement activities for smaller accounts and/or lines of business within a larger, more complex account in conjunction with business unit and support groups
- Leads a team of Associate Analysts, Analysts, or Sr. Analysts to deliver high quality analysis and clear recommendations that create value for clients. Oversees the delivery of consultative recommendations to clients, drawing from information captured from the team and leveraging prior experience
- Ensures consistency of approach, quality of insight and accuracy of delivery across programs
- Oversees descriptive and statistical analysis, qualitative process documentation via interviews, focus groups, and side by side or remote observations, recommendation development and initiative measurement
- Provides technical guidance, answering questions, strategizing analytical framework and work plan development, checking and validating results and findings, etc.
- Communicates results of detailed data analysis in way that ties to business impacts and is compelling to stakeholders and clients
- Co-leads internal and external client presentations of key insights, gap assessments, solution recommendations, and initiative success measurement
- Establishes metrics to be used for performance monitoring and reporting; directs the measurement of initiatives
- Builds relationships with peers in Operations and support groups to understand current operational processes and identify possible gaps that may be contributing to lower key metric results
- Ensures that standards are incorporated into the project and to process improvement efforts
- Demonstrates an understanding of internal profitability drivers and is accountable for actual hours versus budget for self and team
- Assists in carrying out departmental goals and objectives
**Candidate Profile**
- Bachelor's degree in related field from a four-year college or university with four to six years of relevant experience (with at least one year of Progressive Management Experience) preferred
- One or more year(s) call center experience or equivalent working knowledge of call centers preferred
- Six Sigma Green or Black Belt certification preferred
- Ability to handle confidential information with discretion and tact
- Proven experience with data analysis, linkage of multiple data sets and development of keen business insights rooted in an analytic approach
- Passionate about producing high quality analytics deliverables and communicating results to a broad audience
- Intellectual curiosity with a desire for continuous testing and actionable change
- Ability to apply quantitative and/or qualitative research and data analysis techniques to improve operational processes
- Possess skills to motivate teams and operate effectively in a fast paced, high energy environment
- Possess skills to guide individuals toward goal achievement using negotiation and teamwork/collaboration
- Possess skills to guide individuals toward goal achievement using negotiation and teamwork/collaboration
- Strong ability to coach, develop action plans which maximize performance and provide effective feedback
- Strong communication skills, both written and verbal
- Desire to work in demanding project environments where deadlines must be met
- Ability to adapt quickly to project/team scope changes
- Experience with statistical concepts and applications
- Proficient in Microsoft Office
**Career Level Description**
Receives assignments as objectives with goals and processes in which to meet the goals. Interacts with Team Managers/Leaders/Supervisors and team members, other functional areas, management, and outside vendors to complete objectives. Set priorities for Team Managers/Leaders/Supervisors and team members , and coordinates and supervises the daily activities. In charge of handling large and / or multiple lines of business . Drives direct reports to achieve set metrics and business goals thru coaching, mentoring and providing regular feedback. Decisions are guided by policies, procedures and business plan; receives guidance and oversight from manager and/or director. Depending on the size of the program may act as an Operations Manager.
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Location:
MYS Kuala Lumpur - Menara Exchange 106, Level 6, Lingkaran TRX, Jalan Tun Razak
Language Requirements:
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (

Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 18,000 trained professionals in a worldwide network of over 340 locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems. Our services include the consolidation and forwarding of air or ocean freight, customs brokerage, vendor consolidation, cargo insurance, time-definite transportation, order management, warehousing, distribution and customized logistics solutions.
At Expeditors, we pride ourselves on being a solutions-based organization and take time to understand each customer's individual business needs. As a non-asset based organization, we have considerable flexibility when managing customers' supply chains. Due to our relationships with local suppliers and global air and ocean partners, we can provide customers with the best routing and pricing options. Our comprehensive, flexible spectrum of services is supported by leading-edge information technology that provides a high level of visibility from end to end.
& Project Coordination
+ Collaborate with Operations to monitor shipment project execution and milestones for key customers.
+ Support Monthly/Quarterly Business Reviews (MBR/QBR) by preparing and optimizing data and content.
+ Monitor performance against Key Performance Indicators (KPIs) or Service Level Agreements (SLAs) and highlight exceptions to relevant teams.
+
+ Quotation & Documentation Support
+ Support and Coordinate with Account Manager and Product teams in the relevant branches to gather data and rates for RFQs and quotations.
+ Maintain and communicate rate details, handling instructions, and Standard Operating Procedures (SOPs) for assigned accounts.
+
+ Exception & Performance Reporting
+ Monitor and communicate exceptions to Account Managers, Operations and Customers, by generating reports on (but not limited to) shipment status, freight spend, brokerage delays, and other key metrics.
+ Produce exception reports with Operations and Account Managers for continuous improvement.
+
+ Billing & Payment Coordination
+ Work closely with the Account Receivable (AR) team and Payment Center to follow up on outstanding payments.
+ Ensure EDI billing accuracy and alignment with customer SOPs.
+ Coordinate with all parties to confirm proper EDI messaging is received.
+ PowerPoint skills - the Account Management Coordinator will produce high quality customer-facing presentations
+ Excel skills - the Account Management Coordinator will generate different types of reports from Expeditors' proprietary systems and preparate pivot tables and charts based on customer' or Expeditors' requirements
+ PowerBI skills (desirable) - basic knowledge of updating or refreshing data, using filters, etc.
+ Logistics industry experience (desirable)
+ Basic EDI skills
+ Basic Accounting skills
Expeditors offers excellent benefits:
+ 13 Months
+ Allowance
+ Employee Stock Purchase Plan
+ Training and Personnel Development Program
+ Growth opportunities within the company

**Join us at Entrust **
At Entrust, we're shaping the future of identity centric security solutions. From our comprehensive portfolio of solutions to our flexible, global workplace, we empower careers, foster collaboration, and build solutions that help keep the world moving safely. 
**Get to Know Us **
Headquartered in Minnesota, Entrust is an industry leader in identity-centric security solutions, serving over 150 countries with cutting-edge, scalable technologies. But our secret weapon? Our people. It's the curiosity, dedication, and innovation that drive our success and help us anticipate the future. 
**Are you a proactive problem-solver with a passion for building lasting customer relationships?**
Onfido is on a mission to be the trust layer of the internet. As a **Customer Success Manager** on our **APAC** team, based in **Kuala Lumpur** , you'll play a key role in ensuring our medium and large-sized customers across the region achieve their goals, maximize the value of their investment in Onfido, and continue to grow their partnership with us.
If you thrive on guiding customers through implementation, understanding their unique challenges, and ensuring they realize the full potential of a powerful SaaS solution, this role is for you.
What You'll Do
You'll manage a dedicated portfolio of customer accounts, focusing on leading successful onboarding and implementation processes while cultivating strong, long-term relationships. You'll work to deeply understand each customer's business priorities and challenges, making sure they effectively utilize our product and see measurable results.
You'll use an analytical approach to monitor customer health and provide strategic advice that helps them enhance their operations, streamline onboarding, and reduce risk.
Your key **responsibilities** will include:
+ **Manage Customer Accounts:** Oversee a portfolio of mid to large-size accounts, actively monitoring customer performance and usage metrics to ensure successful product adoption.
+ **Customer Onboarding & Implementation:** Lead the post-sale customer journey, managing the implementation and onboarding process to ensure a smooth, effective, and timely go-live.
+ **Develop Expertise:** Gain in-depth product and subject matter knowledge, allowing you to effectively present relevant features and functionality that meet specific customer needs.
+ **Proactively Address Challenges:** Identify potential adoption and service blockers early, developing and executing proven strategies to overcome them and secure positive customer outcomes.
+ **Collaborate with Cross-Functional Teams:** Partner closely with our Sales and Product teams to maintain a strong service offering, ensuring customers receive exceptional value from their Onfido experience.
+ **Be the Customer's Advocate:** Work closely with clients to solve challenges, presenting tailored solutions while representing the customer's voice internally, particularly in providing feedback to the Product team.
+ **Drive Usage and Growth:** Identify opportunities to increase product usage and adoption. Collaborate with Account Executives to support customer growth based on tangible value and outcomes.
+ **Master Technical Knowledge:** Quickly learn, apply, and clearly articulate the technical aspects of the Onfido platform to guide customers effectively.
What You'll Bring
We're looking for an experienced relationship manager with a blend of commercial awareness and technical aptitude, ready to make a significant impact on our APAC customer base from our **Kuala Lumpur** hub.
**Qualifications:**
+ **Experience:** A minimum of **3 years** in a Customer Success Management, Client Services, Account Management, Implementation, or a similar role, with a proven ability to manage complex customer relationships.
+ **Multilingual Proficiency:** **Proficiency in Mandarin** is required, with the ability to manage customer relationships across different regions effectively.
+ **SaaS Experience:** Solid experience working in a **SaaS environment** , with a good understanding of the industry's dynamics.
+ **Customer Management & Value:** Proven ability to manage a portfolio of mid to large-sized accounts, focusing on driving value, retention, and meeting usage/adoption KPIs.
+ **Communication Skills:** Excellent ability to articulate complex information clearly and persuasively to both technical and non-technical audiences.
+ **Business Acumen:** Understanding of business challenges, particularly within the adoption and deployment of technical solutions, and the ability to align success strategies with customer business outcomes.
+ **Stakeholder Management:** Experience managing and influencing key stakeholders within customer organizations to ensure alignment and partnership success.
+ **Data-Driven Approach:** Ability to analyze customer performance data to generate actionable insights that drive product adoption and customer success.
Why Join Onfido?
+ Be a part of a global, mission-driven company at the forefront of identity verification technology.
At Entrust, we don't just offer jobs - we offer career journeys. Here is what you can expect when you join our team: 
+ Career Growth: Whether you're a budding developer or a seasoned expert, we're invested in your professional journey. With learning-forward initiatives and exciting challenges, your growth is our priority. 
+ Flexibility: Life is all about balance. Whether you're remote, hybrid, or on-site, we offer flexible options that fit your lifestyle. 
+ Collaboration: Here, your voice matters. Our teams thrive on sharing ideas, brainstorming solutions, and working together to build a better tomorrow. 
We believe in securing identities-but it doesn't stop there. At Entrust, we're passionate about valuing all identities. Our culture is built on diversity, inclusion, and respect. From unconscious bias training for our leaders to global affinity groups that connect colleagues across the globe, we're creating a community where everyone is encouraged to be themselves. 
**Ready to Make an Impact? **
If you're excited by the prospect of innovating, growing your career, and collaborating in a dynamic environment, Entrust is the place for you. Join us in making a difference. Let's build a more secure world-together. 
**Apply today! **
For more information, visit ( .  Follow us on, LinkedIn ( , Facebook ( , Instagram ( , and YouTube ( US roles, or where applicable:_
**Entrust is an** **EEO/AA/Disabled/Veterans** **Employer**
_For Canadian roles, or where applicable:_
**Entrust values diversity and inclusion and we are committed to building a diverse workforce with wide perspectives and innovative ideas. We welcome applications from qualified individuals of all backgrounds, and we strive to provide an accessible experience for candidates of all abilities.**
_If you require an accommodation, contact_ _._
**Recruiter:**
James Beck

Entrust is an innovative leader in identity-centric security solutions, providing an integrated platform of scalable, AI-enabled security offerings. We enable organizations to safeguard their operations, evolve without compromise, and protect their interactions in an interconnected world - so they can transform their businesses with confidence. Entrust supports customers in 150+ countries and works with a global partner network, we are trusted by the world most trusted organizations.

About Our Client:
Our client is a digital transformation and business process outsourcing company that helps companies improve operations, customer experiences, and efficiency through technologies like AI, automation, cloud engineering, and analytics.

Job Description:

• Encourage clients to utilize new features that will help them drive their business forward
• Provide insight and relay customer feedback with internal teams, including Sales, Marketing, Product, Technical Support, Operations, Finance and Engineering
• Evaluate churn and downsell risk for each customer and proactively address dissatisfaction or feature gaps to drive retention throughout the customer life cycle
• Develop plans that ensure that clients are successfully adopting our platform that align to their business needs
• Conduct regular cadences, quarterly and annual customer success reviews to ensure customers get the most value out of their investments
• Develop customer relationships, by building trust and ensuring the customers needs are met
• Align customers with the enablement resources to drive adoption

Job Requirements:

• Open to candidates based in either Malaysia or Japan
• At least 1 year's direct and verifiable enterprise-level customer success, consulting or account management experience for a SaaS company (preferably in a B2B setting, but not required)
• Experience leading meetings and regular cadences, quarterly and annual customer success reviews with customers
• Bachelor's Degree or equivalent experience in Customer Success, Consulting, or Account Management
• Excellent verbal and written communication skills in Japanese or Nihongo (Preferably N1 or Native speaker)
• Ensures customer satisfaction by addressing technical demands and acting as a sales liaison of the program
• Can facilitate the adoption of the solution, driving awareness, education and utilization by serving as the POC within the customer set
• Strong skills in strategic planning and project management with the ability to adapt conversations for technical and non-technical audience

Remuneration:

Basic Package (USD 2,500 - USD 3,000, approximately MYR 10,000 to MYR 12,000)

Attractive Sales Incentives

Working Location:

Kuala Lumpur, Malaysia

Consultant in-charge:

Jason | | (WhatsApp text only)

Join Microsoft's Customer Success Unit-a global team of over 17,000 professionals-dedicated to accelerating business value through differentiated customer experiences. As a **Customer Success Account Manager (CSAM)** , you'll be the primary delivery lead and strategic partner for customers, driving real outcomes through Microsoft's cloud technologies and services.
This is a fast-paced, customer-facing role focused on solving complex business challenges. You'll thrive if you're energized by helping customers succeed, navigating ambiguity, and orchestrating across diverse teams.
We believe in empowering every person and every organization to achieve more. At Microsoft, you'll be part of a culture that values growth mindset, innovation, collaboration, and inclusion. Enjoy the flexibility to work remotely while making a real impact on customer success.
**Please note that this role is required to work ANZ Hours.**
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**
Customer Strategy & Relationship Management
+ Build and maintain trusted relationships with customer stakeholders and technical professionals.
+ Align customer objectives with Microsoft's portfolio through Customer Success Plans (CSPs).
+ Drive adoption, usage, and value realisation across Microsoft's Cloud platforms.
Delivery Orchestration
+ Lead post-sales delivery planning and execution.
+ Coordinate cross-functional v-teams to align resources with customer outcomes.
+ Conduct customer-facing program reviews and prioritise engagements for strategic impact.
Business Development & Growth
+ Hunt for new opportunities within customer accounts to expand Microsoft's footprint.
+ Use strong business acumen to qualify opportunities, understand budget cycles, and articulate value.
+ Identify whitespace and growth areas, initiate strategic conversations, and convert insights into action.
+ Track consumption milestones, address adoption blockers, and drive expansion through proactive engagement.
+ Opportunity creation and growth are key success indicators for this role.
Leadership & Communication
+ Demonstrate executive presence and adapt communication style from boardroom to backroom.
+ Model Microsoft's cultural attributes of respect, integrity, accountability, and inclusion.
+ Collaborate with account teams and contribute to shared goals through strategic planning and execution.
**Characteristics of a successful CSAM**
+ Proven experience in customer success, delivery management, or cloud transformation roles.
+ Strong business development mindset with a passion for uncovering and pursuing new opportunities.
+ Technical fluency to hold level 100 conversations across Microsoft's product portfolio.
+ Resilient and adaptable, with the ability to manage competing priorities and drive outcomes.
+ Experience engaging with senior executives and technical stakeholders.
+ Familiarity with IT Service Management and cloud adoption frameworks.
+ Strategic thinking and empathetic planning skills.
**Qualifications**
**Required Qualifications (RQs)**
+ Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 2+ year(s) experience in customer success, solution delivery, practice management, customer-facing consulting, or portfolio management
+ OR equivalent experience
**Preferred Qualifications (PQs)**
+ Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 5+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
+ OR equivalent experience
+ 1+ year(s) relevant work experience within customer industry
+ Microsoft or competitor equivalent (e.g., AWS) certification in relevant technologies (e.g., Azure, 365)
+ Information Technology Infrastructure Library (ITIL) Foundation certification or equivalent service management certification
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .

Join Microsoft's Customer Success Unit-a global team of over 17,000 professionals-dedicated to accelerating business value through differentiated customer experiences. As a **Customer Success Account Manager (CSAM)** , you'll be the primary delivery lead and strategic partner for customers, driving real outcomes through Microsoft's cloud technologies and services.
This is a fast-paced, customer-facing role focused on solving complex business challenges. You'll thrive if you're energized by helping customers succeed, navigating ambiguity, and orchestrating across diverse teams.
We believe in empowering every person and every organization to achieve more. At Microsoft, you'll be part of a culture that values growth mindset, innovation, collaboration, and inclusion. Enjoy the flexibility to work remotely while making a real impact on customer success.
**Please note that this role is required to work ANZ Hours.**
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**
Customer Strategy & Relationship Management
+ Build and maintain trusted relationships with customer stakeholders and technical professionals.
+ Align customer objectives with Microsoft's portfolio through Customer Success Plans (CSPs).
+ Drive adoption, usage, and value realisation across Microsoft's Cloud platforms.
Delivery Orchestration
+ Lead post-sales delivery planning and execution.
+ Coordinate cross-functional v-teams to align resources with customer outcomes.
+ Conduct customer-facing program reviews and prioritise engagements for strategic impact.
Business Development & Growth
+ Hunt for new opportunities within customer accounts to expand Microsoft's footprint.
+ Use strong business acumen to qualify opportunities, understand budget cycles, and articulate value.
+ Identify whitespace and growth areas, initiate strategic conversations, and convert insights into action.
+ Track consumption milestones, address adoption blockers, and drive expansion through proactive engagement.
+ Opportunity creation and growth are key success indicators for this role.
Leadership & Communication
+ Demonstrate executive presence and adapt communication style from boardroom to backroom.
+ Model Microsoft's cultural attributes of respect, integrity, accountability, and inclusion.
+ Collaborate with account teams and contribute to shared goals through strategic planning and execution.
**Characteristics of a successful CSAM**
+ Proven experience in customer success, delivery management, or cloud transformation roles.
+ Strong business development mindset with a passion for uncovering and pursuing new opportunities.
+ Technical fluency to hold level 100 conversations across Microsoft's product portfolio.
+ Resilient and adaptable, with the ability to manage competing priorities and drive outcomes.
+ Experience engaging with senior executives and technical stakeholders.
+ Familiarity with IT Service Management and cloud adoption frameworks.
+ Strategic thinking and empathetic planning skills.
**Qualifications**
**Required Qualifications (RQs)**
+ Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 4+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
+ OR Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 3+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
+ OR equivalent experience
**Preferred Qualifications (PQs)**
+ Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 8+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
+ OR Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 6+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
+ OR equivalent experience
+ 3+ years relevant work experience within customer industry
+ Microsoft or competitor equivalent (e.g., AWS) certification in relevant technologies (e.g., Azure, 365)
+ Information Technology Infrastructure Library (ITIL) Foundation certification or equivalent service management certification
+ Project Management Institute (PMI) or equivalent Project Management certification
+ Prosci or equivalent certification
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .