887 Customer Service Representatives jobs in Malaysia

SGK is a global packaging and brand experience company. From idea to implementation, we deliver packaging solutions and brand experiences that give brands the freedom to speak louder, scale faster and grow stronger. We simplify marketing and amplify brands to deliver value. SGK is a Matthews International company.

Position Summary

Coordinates projects from estimation to completion for assigned client(s). In coordination with Management serves as the main day-to-day contact on current projects for clients, internal departments, and vendors. Resolves the most complex problems using strong technical knowledge. Maintains client relationships by ensuring the delivery of high-quality services and solutions. May provide direction to other Production colleagues.

Job Responsibilities

• Serves as the main day-to-day contact on current projects for clients, suppliers, external partners, and Client Growth teams; provides timely responses to all inquiries (e.g. within one (1) business day).
• Attend client meetings as needed; serves as a Subject Matter Expert regarding production processes, capacity, timelines, etc.
• Ensures high quality standards in all client deliverables.
• Effectively coordinate client-specific projects throughout the lifecycle, including estimate creation, selection of appropriate projects and sub-projects, assignment of resources, monitor project progress, and generation the client/project invoice.
• Translates client requests and requirements into detailed, and sometimes technical, instructions for production teams.
• Partners with the client, Client Growth, and project teams to resolve identified project issues.
• Ensures accurate and timely invoices are generated by maintaining correct project details and supporting evidence, including change orders and rework, throughout the project lifecycle.
• Initiates new data item requests utilizing the Master Data Management (MDM) process and guidelines to ensure accurate client, project, and financial details are available in the system.
• Partners with Client Integration and Client Growth to ensure a smooth transition for new clients; attend pre-integration and planning meetings as needed.
• Participates in, and sometimes lead, cross-functional teams to develop and/or adapt processes, policies, and workflows to improve efficiency, accuracy, speed, quality, etc.
• Creates strong and effective internal partnerships and collaborates across the business; listens and values the opinions of others.
• Is an effective team member; supports the team by pitching in at any level and effectively working across the organization to meet the needs of the business.
• Takes ownership of personal actions and outcomes; encourages and empowers others to do the same.
• Embraces change; maintains an open mind and is flexible and adaptable in the face of ambiguity and change.
• Focuses efforts on achieving SMART objectives aligned to the Company’s Strategic Imperatives.
• Proactively seeks opportunities to increase knowledge, skills and abilities.
• Monitors and pursues upward and lateral growth opportunities to enhance expertise and drive career development.
• Supports the Client Growth teams by providing accurate information for inclusion in proposals as needed.
• Supports Company’s profitability efforts by focusing and encouraging others on the efficient, accurate and timely coordination of the assigned project activities.
• May perform other duties, as needed, to meet the needs of the business.
  
  

Qualifications / Requirements

• Diploma/ Degree in Business Studies, Management, Communication, Supply Chain Management or an equivalent combination of education and experience sufficient to successfully perform the key accountabilities of the job.
• Proven managing project coordination teams within a print, pre-press, or graphics manufacturing environment.
• Very good knowledge of SGK’s products, solutions and services a plus.
• Very good understanding of the market and business environment that affects the assigned clients.
• Very good understanding of effective Pre-media, Print, Photo Studio and/or Digital production, processes, roles, tools (digital and conventional) and workflow practices and trends.
• Very good understanding of Pre-press, Print production, and/or Graphic Design techniques and processes.
• Proficient to advanced in Pre-media and/or Creative Services and solutions.
• Very good people, organizational, and analytical skills (including attention to detail).
• Very good verbal and written communication skills.
• Proficient in Microsoft Office.
• Knowledge in SAP will be added advantage.
• Ability to assist others in the organization of projects, and to serve as a knowledge resource for other colleagues within the account team.
• Ability to interpret concept and/or brand guidelines through to artwork execution (e.g. digital, photographic, etc.).
• Ability to develop and maintain a collaborative relationship with peers and colleagues in one or more areas of the organization.
• Ability to build and maintain effective relationships with internal clients and/or external clients (e.g. printers, product manufacturers, service providers, and/or clients).
• Ability to work well in a team environment, working autonomously, to handle a heavy workload, to prioritize work, and to meet assigned deadlines.
• Ability to translate client requests into technical instructions for production.
  
  

Matthews International endeavors to make our employment website and application process accessible to all users and applicants. In doing so, Matthews International provides reasonable accommodations to applicants with disabilities. If you have a disability and require a reasonable accommodation or assistance completing the application process, please contact a member of our Human Resource Team.

At Matthews International, what makes us different is what makes us great. We are proud to be an equal opportunity workplace. All employment is decided on the basis of qualifications, merit, and business need. #J-18808-Ljbffr

Join to apply for the Client Services Executive role at SGK

2 days ago Be among the first 25 applicants

Join to apply for the Client Services Executive role at SGK

SGK is a global packaging and brand experience company. From idea to implementation, we deliver packaging solutions and brand experiences that give brands the freedom to speak louder, scale faster and grow stronger. We simplify marketing and amplify brands to deliver value. SGK is a Matthews International company.

Position Summary

Coordinates projects from estimation to completion for assigned client(s). In coordination with Management serves as the main day-to-day contact on current projects for clients, internal departments, and vendors. Resolves the most complex problems using strong technical knowledge. Maintains client relationships by ensuring the delivery of high-quality services and solutions. May provide direction to other Production colleagues.

Job Responsibilities

• Serves as the main day-to-day contact on current projects for clients, suppliers, external partners, and Client Growth teams; provides timely responses to all inquiries (e.g. within one (1) business day).
• Attend client meetings as needed; serves as a Subject Matter Expert regarding production processes, capacity, timelines, etc.
• Ensures high quality standards in all client deliverables.
• Effectively coordinate client-specific projects throughout the lifecycle, including estimate creation, selection of appropriate projects and sub-projects, assignment of resources, monitor project progress, and generation the client/project invoice.
• Translates client requests and requirements into detailed, and sometimes technical, instructions for production teams.
• Partners with the client, Client Growth, and project teams to resolve identified project issues.
• Ensures accurate and timely invoices are generated by maintaining correct project details and supporting evidence, including change orders and rework, throughout the project lifecycle.
• Initiates new data item requests utilizing the Master Data Management (MDM) process and guidelines to ensure accurate client, project, and financial details are available in the system.
• Partners with Client Integration and Client Growth to ensure a smooth transition for new clients; attend pre-integration and planning meetings as needed.
• Participates in, and sometimes lead, cross-functional teams to develop and/or adapt processes, policies, and workflows to improve efficiency, accuracy, speed, quality, etc.
• Creates strong and effective internal partnerships and collaborates across the business; listens and values the opinions of others.
• Is an effective team member; supports the team by pitching in at any level and effectively working across the organization to meet the needs of the business.
• Takes ownership of personal actions and outcomes; encourages and empowers others to do the same.
• Embraces change; maintains an open mind and is flexible and adaptable in the face of ambiguity and change.
• Focuses efforts on achieving SMART objectives aligned to the Company’s Strategic Imperatives.
• Proactively seeks opportunities to increase knowledge, skills and abilities.
• Monitors and pursues upward and lateral growth opportunities to enhance expertise and drive career development.
• Supports the Client Growth teams by providing accurate information for inclusion in proposals as needed.
• Supports Company’s profitability efforts by focusing and encouraging others on the efficient, accurate and timely coordination of the assigned project activities.
• May perform other duties, as needed, to meet the needs of the business.
  
  

Qualifications / Requirements

• Diploma/ Degree in Business Studies, Management, Communication, Supply Chain Management or an equivalent combination of education and experience sufficient to successfully perform the key accountabilities of the job.
• Proven managing project coordination teams within a print, pre-press, or graphics manufacturing environment.
• Very good knowledge of SGK’s products, solutions and services a plus.
• Very good understanding of the market and business environment that affects the assigned clients.
• Very good understanding of effective Pre-media, Print, Photo Studio and/or Digital production, processes, roles, tools (digital and conventional) and workflow practices and trends.
• Very good understanding of Pre-press, Print production, and/or Graphic Design techniques and processes.
• Proficient to advanced in Pre-media and/or Creative Services and solutions.
• Very good people, organizational, and analytical skills (including attention to detail).
• Very good verbal and written communication skills.
• Proficient in Microsoft Office.
• Knowledge in SAP will be added advantage.
• Ability to assist others in the organization of projects, and to serve as a knowledge resource for other colleagues within the account team.
• Ability to interpret concept and/or brand guidelines through to artwork execution (e.g. digital, photographic, etc.).
• Ability to develop and maintain a collaborative relationship with peers and colleagues in one or more areas of the organization.
• Ability to build and maintain effective relationships with internal clients and/or external clients (e.g. printers, product manufacturers, service providers, and/or clients).
• Ability to work well in a team environment, working autonomously, to handle a heavy workload, to prioritize work, and to meet assigned deadlines.
• Ability to translate client requests into technical instructions for production.
  
  

Matthews International endeavors to make our employment website and application process accessible to all users and applicants. In doing so, Matthews International provides reasonable accommodations to applicants with disabilities. If you have a disability and require a reasonable accommodation or assistance completing the application process, please contact a member of our Human Resource Team.

At Matthews International, what makes us different is what makes us great. We are proud to be an equal opportunity workplace. All employment is decided on the basis of qualifications, merit, and business need.

Seniority level

• Seniority level Entry level

Employment type

• Employment type Full-time

Job function

• Job function Marketing and Sales
• Industries Advertising Services

Referrals increase your chances of interviewing at SGK by 2x

Sign in to set job alerts for “Client Services Executive” roles. Customer Service Executive / Marketing Executive

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StashAway is a leading digital wealth management platform that empowers individuals to invest intelligently. We are committed to providing exceptional customer service and support to our clients. We are seeking a highly motivated and experienced Client Service Subject Matter Expert to join our growing team. As a key member of the Client Service Department, you will be responsible for providing exceptional support to our Client Services team, resolving queries, and ensuring a positive client experience. Your deep understanding of banking and financial principles will be crucial in providing accurate and helpful information to our clients.

As a Subject Matter Expert (SME) in our Client Service team, you will play a crucial role in providing expert support and guidance to our users and client services team. You will be responsible for handling complex customer inquiries, resolving issues, and ensuring a seamless user experience.

Responsibilities:

Client Support:

Provide first-line support to clients via various channels (phone, email, chat)

Handle complex client inquiries, complaints, and requests in a timely and professional manner

Troubleshoot and resolve client issues related to account access, transactions, investment strategies, and other platform functionalities

Client Service Team Support:

Address agent inquiries regarding ticket and call handling procedures

Handle first-level escalation calls from clients

Maintain and update the knowledge base to reflect process changes

Communicate if there is any product and process or changes updates to the team

Run training/refresher for the team whenever it would be deemed necessary

Ticket assignment to agents and task segregation on daily

Product Knowledge:

Possess a deep understanding of StashAway's investment products and services, including portfolio management, risk profiles, and investment strategies

Stay abreast of market trends and financial regulations to provide informed and accurate advice to clients and team members

Work closely with other team members and departments to ensure seamless client experience and efficient issue resolution

Participate in knowledge sharing and training sessions to enhance team expertise

Process Improvement:

Identify areas for improvement in client service processes and contribute to the development of solutions

Stay updated on industry best practices and emerging technologies in customer service

Requirements

Diploma / Degree in any relevant field.

At least 2-3 years of working experience in compliance or AML teams, audit/quality assurance function within the financial services industry/fintech/consulting.

Knowledge of AML regulations and experience in CDD, KYC, and EDD processes.

Strong analytical skills with attention to detail and accuracy.

Excellent verbal and written communication skills, with the ability to interact effectively across departments.

Employee financial and physical well-being

Compensation package: You will receive a competitive total compensation package that includes employee stock options.

Comprehensive insurance coverage: OPD, IPD, and dental (conditions apply)

Management fee discount: You will receive an employee discount on your asset management fees when you invest with StashAway.

Personal work equipment budget: It’s important that you have a workstation that’s optimal for you wherever you are.

Flexible work arrangements and policies

Unlimited paid annual leave: It should be simple for you to decide if you would like to take more or fewer days off. We trust that you are accountable for your work and know best if you need 10 or 30 days of paid annual leave that year.

Work-from-anywhere policy: You may request to work remotely for up to eight weeks in another country.

Learning and development opportunities

You will be given an annual Learning and Development budget to help you continuously learn in your pursuit of your professional and personal development. You may use the budget for resources and tools that may help you perform better at work.

Annual off-site

Each off-site gathers all employees for a full day of company-wide team bonding activities and challenges.

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OSTTRA is a market leader in derivatives post-trade processing, bringing innovation, expertise, processes and networks together to solve the post-trade challenges of global financial markets. OSTTRA operates cross-asset post-trade processing networks, providing a proven suite of Credit Risk, Trade Workflow and Optimisation services. Together these solutions streamline post-trade workflows, enabling firms to connect to counterparties and utilities, manage credit risk, reduce operational risk and optimise processing to drive post-trade efficiencies.

OSTTRA was formed in 2021 through the combination of four businesses that have been at the heart of post trade evolution and innovation for the last 20+ years: MarkitServ, Traiana, TriOptima and Reset. These businesses have an exemplary track record of developing and

supporting critical market infrastructure and bringing together an established community of market participants comprising all trading relationships and paradigms, connected using powerful integration and transformation capabilities.

About the Job

The triResolve Client Relationship and Services team, CRS, is responsible for the end-to-end customer experience for triResolve. CRS will start interacting with the firm as a prospect, make sure they test successfully and decide to become a client, secure top-of-the-line daily support and check in with the client proactively with regular intervals to ensure they are aware of new features and are generally looked after. CRS will also work closely with internal teams to develop the service technically and continuously improve processes and optimise output. The organisation is flat, hence each person does the full chain of duties with their allocated clients.

CRS works with an end-goal-centric quality-first mindset. This means that we only respond to queries when we have high quality information to provide. This will manifest in the way that sufficient research time is allowed, and information sharing between colleagues is encouraged and expected. Hence, output volumes are being measured primarily at the group level, as opposed to individually, which is normally the case in traditional support organisations. The team leader is responsible to ensure this group effort-mentality is applied in their team.

The role is responsible for coordinating the triResolve Client Relationship and Services in the respective region. This role works closely together with other members of the Client Relationship and Services team, the Product and Business Managers, Business Development as well as Development.

Duties & Accountabilities

• Responsible for Client Relationship and Services for regional subscribers
• Day-to-day service delivery to triResolve subscribers
• Ensuring regional subscribers receive adequate training and support.
• Ensuring regional subscribers derive maximum value from usage of triResolve. This is achieved through a combination of communication, support, training, escalation etc. as appropriate.
• Provide excellent customer service across all asset classes and initiatives. Develop strong relationships with customers, provide clear/professional responses to client queries, assist with & lead customer calls and/or in-person visits. Accountable for the health/success of assigned triResolve clients.
• Work closely as part of a global team of Client Relationship and Services Client Manager.
• Self-accountability in making sure that self is adequately trained and informed in supporting our services.
• Participating in pre-sales and sales activities for regional prospects and customers, including meetings, presentations, demos, trainings etc.
• Responsible for trial and pilot of triResolve services for prospects.
• Participates in testing and Quality Assurance of new functionalities or fixes.
• Contributes and participates in improving internal processes with the objective to achieve a high degree of automation.

Business Competencies Education & Experience

• Bachelor Degree, preferably in Banking and Finance
• More than 2 years of experience of working in Back/Middle office functions
• Experience in Collateral Management team or triResolve is advantageous

Management Requirements

• No applicable
• Strong communication skills (verbal and written English)
  • A candidate having Japanese/Bahasa Indonesian/Korean language proficiency will be an added advantage
• Good team player and quick self-motivated learner
• Basic knowledge in coding would be beneficial

About OSTTRA

Candidates should note that OSTTRAis an independentfirm, jointly owned by S&P Global and CME Group. As part of the joint venture, S&P Global providesrecruitmentservices to OSTTRA - however, successful candidates will be interviewed and directly employed by OSTTRA, joiningour global team of more than 1,200 posttrade experts.

OSTTRA was formed in 2021 through the combination of four businesses that have been at the heart of post trade evolution and innovation for the last 20+ years: MarkitServ, Traiana, TriOptima and Reset. OSTTRA is a joint venture, owned 50/50 by S&P Global and CME Group.

With an outstanding track record of developing and supporting critical market infrastructure, our combined network connects thousands of market participants to streamline end to end workflows -from trade capture at the point of execution, through portfolio optimization, to clearing and settlement.

Joining the OSTTRA team is a unique opportunity to help build a bold new business with an outstanding heritage in financial technology, playing a central role in supporting global financial markets.

Learn more at .

We take care of you, so you cantake care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.

Our benefits include:

Health & Wellness: Health care coverage designed for the mind and body.

Flexible Downtime: Generous time off helps keep you energized for your time on.

Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.

Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.

Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.

Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to . S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, “pre-employment training” or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activityhere .

---

Equal Opportunity Employer

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.

If you need an accommodation during the application process due to a disability, please send an email to: and your request will be forwarded to the appropriate person.

US Candidates Only: The EEO is the Law Poster describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision -

---

About the Role: Client Services Analyst About us

OSTTRA is a market leader in derivatives post-trade processing, bringing innovation, expertise, processes and networks together to solve the post-trade challenges of global financial markets. OSTTRA operates cross-asset post-trade processing networks, providing a proven suite of Credit Risk, Trade Workflow and Optimisation services. Together these solutions streamline post-trade workflows, enabling firms to connect to counterparties and utilities, manage credit risk, reduce operational risk and optimise processing to drive post-trade efficiencies.

OSTTRA was formed in 2021 through the combination of four businesses that have been at the heart of post trade evolution and innovation for the last 20+ years: MarkitServ, Traiana, TriOptima and Reset. These businesses have an exemplary track record of developing and

supporting critical market infrastructure and bringing together an established community of market participants comprising all trading relationships and paradigms, connected using powerful integration and transformation capabilities.

About the Job

The triResolve Client Relationship and Services team, CRS, is responsible for the end-to-end customer experience for triResolve. CRS will start interacting with the firm as a prospect, make sure they test successfully and decide to become a client, secure top-of-the-line daily support and check in with the client proactively with regular intervals to ensure they are aware of new features and are generally looked after. CRS will also work closely with internal teams to develop the service technically and continuously improve processes and optimise output. The organisation is flat, hence each person does the full chain of duties with their allocated clients.

CRS works with an end-goal-centric quality-first mindset. This means that we only respond to queries when we have high quality information to provide. This will manifest in the way that sufficient research time is allowed, and information sharing between colleagues is encouraged and expected. Hence, output volumes are being measured primarily at the group level, as opposed to individually, which is normally the case in traditional support organisations. The team leader is responsible to ensure this group effort-mentality is applied in their team.

The role is responsible for coordinating the triResolve Client Relationship and Services in the respective region. This role works closely together with other members of the Client Relationship and Services team, the Product and Business Managers, Business Development as well as Development.

Duties & Accountabilities

• Responsible for Client Relationship and Services for regional subscribers
• Day-to-day service delivery to triResolve subscribers
• Ensuring regional subscribers receive adequate training and support.
• Ensuring regional subscribers derive maximum value from usage of triResolve. This is achieved through a combination of communication, support, training, escalation etc. as appropriate.
• Provide excellent customer service across all asset classes and initiatives. Develop strong relationships with customers, provide clear/professional responses to client queries, assist with & lead customer calls and/or in-person visits. Accountable for the health/success of assigned triResolve clients.
• Work closely as part of a global team of Client Relationship and Services Client Manager.
• Self-accountability in making sure that self is adequately trained and informed in supporting our services.
• Participating in pre-sales and sales activities for regional prospects and customers, including meetings, presentations, demos, trainings etc.
• Responsible for trial and pilot of triResolve services for prospects.
• Participates in testing and Quality Assurance of new functionalities or fixes.
• Contributes and participates in improving internal processes with the objective to achieve a high degree of automation.

Business Competencies Education & Experience

• Bachelor Degree, preferably in Banking and Finance
• More than 2 years of experience of working in Back/Middle office functions
• Experience in Collateral Management team or triResolve is advantageous
• Customer relationship skills

Management Requirements

• No applicable

Personal Competencies

• Strong communication skills (verbal and written English)
  • A candidate having Japanese/Bahasa Indonesian/Korean language proficiency will be an added advantage
• Good team player and quick self-motivated learner
• Basic knowledge in coding would be beneficial

About OSTTRA

Candidates should note that OSTTRAis an independentfirm, jointly owned by S&P Global and CME Group. As part of the joint venture, S&P Global providesrecruitmentservices to OSTTRA - however, successful candidates will be interviewed and directly employed by OSTTRA, joiningour global team of more than 1,200 posttrade experts.

OSTTRA was formed in 2021 through the combination of four businesses that have been at the heart of post trade evolution and innovation for the last 20+ years: MarkitServ, Traiana, TriOptima and Reset. OSTTRA is a joint venture, owned 50/50 by S&P Global and CME Group.

With an outstanding track record of developing and supporting critical market infrastructure, our combined network connects thousands of market participants to streamline end to end workflows -from trade capture at the point of execution, through portfolio optimization, to clearing and settlement.

Joining the OSTTRA team is a unique opportunity to help build a bold new business with an outstanding heritage in financial technology, playing a central role in supporting global financial markets.

Learn more at .

What’s In It For You?

Benefits:

We take care of you, so you cantake care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.

Our benefits include:

• Health & Wellness: Health care coverage designed for the mind and body.

• Flexible Downtime: Generous time off helps keep you energized for your time on.

• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.

• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.

• Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.

• Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

For more information on benefits by country visit:

Recruitment Fraud Alert:

If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to . S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, “pre-employment training” or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activityhere .

---

Equal Opportunity Employer

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.

If you need an accommodation during the application process due to a disability, please send an email to: and your request will be forwarded to the appropriate person.

US Candidates Only: The EEO is the Law Poster describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision -

---

20 - Professional (EEO-2 Job Categories-United States of America), BSMGMT203 - Entry Professional (EEO Job Group)

The new home of industry-shaping businesses MarkitServ, Traiana, TriOptima and Reset, OSTTRA ( brings the expertise, processes and networks together to solve the post-trade challenges of the global financial markets. OSTTRA strengthens the post-trade infrastructure and ecosystem with robust and progressive end-to-end post-trade solutions and unrivalled connectivity.

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Join to apply for the Client Services Executive role at First Digital

4 days ago Be among the first 25 applicants

Join to apply for the Client Services Executive role at First Digital

First Digital is a digital asset focused trust, custody, financial technology company at the vanguard of the emerging digitalization of assets, where the full value for your worldly assets can finally unite like other digital data. Our best-in-class custodian and near-banking layer enables previously unattainable options for payments, asset management and access to products that can help enhance financial inclusion.

Our infrastructure – including FDUSD, Asia’s 1st home grown blockchain-based USD stable-coin – Developed to help economies, institutions and developers gain access to technology breakthroughs and capitalize on the digital evolution of finance, trust, and technology.

About the role

Client Service is a crucial part of the GTM function that has key business areas responsible for efficiently bringing the best of First Digital to our clients through a broad and relevant suite of financial services capabilities: Trust and Custody Asset Management, Global Payments, OTC, Stablecoin Delivery Management and Digital Asset Transformation & Tokenization.

The Client Service Executive is a primary point of contact for clients to access the entire suite of Financial Services capabilities and solutions offered by First Digital.

This is achieved by working in close partnership with the Go-To-Market teams in the day-to-day planning and servicing for the client. The individual is responsible for managing client's needs - which are in line with the business proposition of the Sales and Marketing teams - and is fundamental in growing existing business relationships, assuring a holistic and high-standard client experience.

Key Responsibilities:

• Serve as the primary point of contact for client inquiries, managing and resolving requests via email and live chat with a high standard of professionalism.
• Build and nurture long-term client relationships by delivering exceptional, tailored service to a diverse portfolio of clients.
• Oversee and drive client onboarding , ensuring timely progress updates to the team manager and consistent follow-ups with clients.
• Identify and escalate client and system issues to the appropriate teams, ensuring seamless resolution and client communication.
• Proactively assess client needs by working closely with relevant internal stakeholders. Collaborate with Business Development Team to explore opportunities for cross-selling.
• Monitor market-driven initiatives impacting clients , maintaining daily oversight and accountability for client-related updates.
• Detect and report security threats (e.g., phishing, fraud) to the team manager and relevant stakeholders for prompt action.
• Support operational efficiency by completing ad hoc tasks, including reporting, tracker maintenance, and documentation as assigned.

Requirements:

• Bachelor’s degree preferred, or minimum 1 year of experience in institutional account management or client service within financial services (banking, crypto, or payment solutions).
• Highly proactive with a strong client-first mentality .
• Exceptional English communication and interpersonal skills .
• Meticulous attention to detail and strong problem-solving abilities.
• Ability to manage multiple priorities efficiently .
• Comfortable working in a fast-paced, dynamic environment .

Preferred but not a must:

• Self-driven yet collaborative - able to work independently and as part of a team.
• Flexibility to work extra hours and on public holidays (with compensation and under WFH policy).
• Familiarity with Microsoft Office Suite and ticketing systems (E.g. Deskpro)

Why Join Us?

• Competitive Compensation – We offer a remuneration package that reflects your expertise and contributions.
• Transportation Support – A monthly allowance to assist with your commute.
• Comprehensive Benefits – Life, medical, and dental coverage for your well-being.
• Professional Development – A US$4,000 education allowance to support your continuous learning.
• Career Growth – Strong prospects for advancement within a dynamic organization.
• Team Engagement – Regular activities to foster collaboration and a positive work environment.

Seniority level

• Seniority level Mid-Senior level

Employment type

• Employment type Full-time

Job function

• Job function Finance

Referrals increase your chances of interviewing at First Digital by 2x

Sign in to set job alerts for “Client Services Executive” roles.

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As an Engineer Client Services , you are part of the Global Client Team supporting a stable and safe endpoint client platform for Continental Worldwide.

Responsibilities

1. Build a safe, stable, and maintainable image for a global Standard Client Platform environment.
2. Ensure the smooth rollout of new client images by overseeing all testing and deployment scenarios.
3. Define test protocols, test scenarios, and documentations.
4. Address potential client hardware driver issues such as performance degradation, reliability, and security proactively.
5. Conduct security patch evaluations and testing according to the test plan. Assess the impact of changes to minimize risks and impacts upon rollout. Responsible for producing test result documentation.
6. Provide 3rd level technical support efficiently and timely, including communicating complex problems to support teams or vendors.
7. Perform quality testing before any releases of tools, images, or products and provide timely test reports.

Your profile

• Bachelor's degree in Computer Science or a related field.
• 3+ years of relevant experience with a global standard client platform.
• Strong Microsoft Windows OS administration and troubleshooting skills, including knowledge of registry, file system, processes, and security.
• Experience with System Management Tools such as LANDESK, Intune, Autopilot, and cloud technologies.
• Strong analytical, problem-solving, communication, and collaboration skills.
• Ability to work independently and in an international team environment.
• Fluent in English.

Our offer

Ready to drive with Continental? Take the first step and fill in the online application.

About us

Continental’s digital capabilities are growing daily. Our IT Competence Center is at the forefront of digitizing our tire manufacturing processes, aiming to improve production performance and quality to meet customer requirements.

Legal Entity: Continental Tyre PJ Malaysia Sdn. Bhd.

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Joey Yap Group Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

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Joey Yap Group Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

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Job Brief

The ideal candidate will have a proven track record in sales, excellent communication skills, and the ability to build strong relationships with clients. This role involves driving sales and marketing activities, closing sales, and achieving sales targets while providing exceptional customer service.

Job Brief

The ideal candidate will have a proven track record in sales, excellent communication skills, and the ability to build strong relationships with clients. This role involves driving sales and marketing activities, closing sales, and achieving sales targets while providing exceptional customer service.

With basic salary provided & uncapped commission , top performers can earn RM10,000 or more by hitting their targets.

Job Responsibilities

• Maintain existing clientele and identify new clientele to consistently add value to our clients and business
• Connect with customers via social media, calls, and exclusive events to build lasting relationships.
• Plan and participate in exciting events to showcase our products and connect with clients in unique, creative ways.
• Keep your sales pipeline strong by staying in touch with clients about our latest events and product updates.
• To consistently deliver a monthly sales target by generating new leads and sales opportunities via client referrals, networking and marketing effort.
• Serve as a trusted advisor, ensuring clients receive exceptional service at every touchpoint.
  
  

Job Requirements

• Minimum O Level / Diploma / Degree in any field.
• Fresh graduates are welcomed to apply.
• Proven experience in sales.
• Interest in Chinese Metaphysics.
• Good communication skills in English, Mandarin is a plus.
• Target & results-driven attitude and enjoy working in past paced environment.
• Training will be provided.
  
  

Working Hour: Monday to Friday 9:30am to 5:30pm, Saturday 9:30am to 1:00pm

Seniority level

• Seniority level Entry level

Employment type

• Employment type Full-time

Job function

• Job function Marketing and Sales
• Industries Professional Training and Coaching

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Company Description

Are you ready to accelerate your career? Join Cielo as a Client Services Manager! A career at Cielo will give you the opportunity to work with the industry’s smartest people and to take ownership of your success!

Cielo is a brand that reflects our big idea – that talent is rising – and with it our opportunity to rise above. We create careers for ambitious people by moving beyond traditional assumptions of what it means to work in talent acquisition.

Cielo is the world’s leading strategic Recruitment Process Outsourcing (RPO) partner. The industry has verified Cielo’s reputation for executing innovative solutions that provide business impact through numerous awards and recognitions, including its annual leadership position on the HRO Today RPO Baker’s Dozen listing, Peak Matrix Leader placement by Everest Group and Industry Leader designation by NelsonHall.

Cielo is an equal opportunity employer and will not discriminate against any applicant for employment because of race, color, religion, sex, national origin, disability, age, genetic information, or any other status protected by state or local law for an individual who falls within the jurisdiction of such law. Applicants who require an accommodation throughout the application and interview process should request this in advance by contacting Cielo Talent Acquisition at +1 or at

Job Description

• Language Requirement: English
• Location Requirement: Kuala Lumpur
• Work setup: Hybrid
• Sector: Oil & Gas Industry, Advanced manufacturing

The Client Services Manager (CSM) is responsible for leading a team of recruiters to deliver a best-in-class service to clients across one or more client accounts, building trust and strong relationships with key client contacts to achieve the talent acquisition partnership goals.

Duties and Responsibilities:

• Lead a high performing team to provide high quality services focused on exceeding the expectations of clients.
• Set clear performance standards and goals for the team. Assess progress against goals and performance standards, proactively address gaps.
• Provide leadership and coaching to direct reports.
• Establish regular communications with direct reports through 1-1 meetings, team meetings with established agendas or other regular touch points. Provide in the moment feedback.
• Complete performance management processes, including providing feedback and proactively addressing gaps.
• Provide leadership to the team by earning trust, motivating and inspiring great performance while fostering a positive inclusive environment that encourages collaboration and learning.
• Showcase an extremely high level of understanding and becomes fully engrained in the client organization including building strong relationships with key stakeholders, organizational structure.

• Partner with internal Cielo teams and client leaders to ensure successful implementation of new clients.
• Develop recruiting metrics and analytics that provide insights and drive decision, including time to fill, aging, cost per hire, candidate and hiring leader satisfaction surveys, recruiter productivity, source of candidate and hire among others.
• Directly works with Recruiters and hiring leaders to foster relationships and build trust.
• Manage programs, events and campaigns to build candidate pipeline and drive recruiting strategy to meeting hiring goals.
• Drive the team to develop comprehensive, strategic hiring strategies including passive candidate outreach, recruitment marketing plans and utilization of cutting-edge recruitment technologies.
• Participate in client meetings, sharing updates and data. Discuss gaps in service delivery with proactive plans to address and remediate.
• Support recruitment process needs of clients.
• Leverage shared delivery resources effectively.

• Maximize the use of Cielo resources to meet goals.
• Responsible for Cielo-specific metric reports and P&L management
• Drive standardization, continuous improvement and consistency of processes and procedures.
• Effectively work as part of the Cielo Client Services Management team to share best practices and drive organizational initiatives.
• Other duties as assigned.

Supervisory Responsibilities

The Client Services Manager will lead a team of Recruiters, providing guidance, conducting performance reviews, and supporting professional growth.

Qualifications

Position Requirement

Experience:

• At least 3 years of experience coaching and managing a team.
• Prior experience in a results-oriented TA role in talent acquisition or human resources.
• Experience working in Manufacturing, Oil or Energy sector.

Education:

• Bachelor’s degree in business, management, human resources, or related field, preferred

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**About the Role:**
**Client Services Analyst**
**About us**
OSTTRA is a market leader in derivatives post-trade processing, bringing innovation, expertise, processes and networks together to solve the post-trade challenges of global financial markets. OSTTRA operates cross-asset post-trade processing networks, providing a proven suite of Credit Risk, Trade Workflow and Optimisation services. Together these solutions streamline post-trade workflows, enabling firms to connect to counterparties and utilities, manage credit risk, reduce operational risk and optimise processing to drive post-trade efficiencies.
OSTTRA was formed in 2021 through the combination of four businesses that have been at the heart of post trade evolution and innovation for the last 20+ years: MarkitServ, Traiana, TriOptima and Reset. These businesses have an exemplary track record of developing and
supporting critical market infrastructure and bringing together an established community of market participants comprising all trading relationships and paradigms, connected using powerful integration and transformation capabilities.
**About the Job**
The triResolve Client Relationship and Services team, CRS, is responsible for the end-to-end customer experience for triResolve. CRS will start interacting with the firm as a prospect, make sure they test successfully and decide to become a client, secure top-of-the-line daily support and check in with the client proactively with regular intervals to ensure they are aware of new features and are generally looked after. CRS will also work closely with internal teams to develop the service technically and continuously improve processes and optimise output. The organisation is flat, hence each person does the full chain of duties with their allocated clients.
CRS works with an end-goal-centric quality-first mindset. This means that we only respond to queries when we have high quality information to provide. This will manifest in the way that sufficient research time is allowed, and information sharing between colleagues is encouraged and expected. Hence, output volumes are being measured primarily at the group level, as opposed to individually, which is normally the case in traditional support organisations. The team leader is responsible to ensure this group effort-mentality is applied in their team.
The role is responsible for coordinating the triResolve Client Relationship and Services in the respective region. This role works closely together with other members of the Client Relationship and Services team, the Product and Business Managers, Business Development as well as Development.
**Duties & Accountabilities**
+ Responsible for Client Relationship and Services for regional subscribers
+ Day-to-day service delivery to triResolve subscribers
+ Ensuring regional subscribers receive adequate training and support.
+ Ensuring regional subscribers derive maximum value from usage of triResolve. This is achieved through a combination of communication, support, training, escalation etc. as appropriate.
+ Provide excellent customer service across all asset classes and initiatives. Develop strong relationships with customers, provide clear/professional responses to client queries, assist with & lead customer calls and/or in-person visits. Accountable for the health/success of assigned triResolve clients.
+ Work closely as part of a global team of Client Relationship and Services Client Manager.
+ Self-accountability in making sure that self is adequately trained and informed in supporting our services.
+ Participating in pre-sales and sales activities for regional prospects and customers, including meetings, presentations, demos, trainings etc.
+ Responsible for trial and pilot of triResolve services for prospects.
+ Participates in testing and Quality Assurance of new functionalities or fixes.
+ Contributes and participates in improving internal processes with the objective to achieve a high degree of automation.
**Business Competencies**
**Education & Experience**
+ Bachelor Degree, preferably in Banking and Finance
+ More than 2 years of experience of working in Back/Middle office functions
+ Experience in Collateral Management team or triResolve is advantageous
+ Customer relationship skills
**Management Requirements**
+ No applicable
**Personal Competencies**
+ Strong communication skills (verbal and written English)
+ A candidate having Japanese/Bahasa Indonesian/Korean language proficiency will be an added advantage
+ Good team player and quick self-motivated learner
+ Basic knowledge in coding would be beneficial
**About OSTTRA**
_Candidates should note that OSTTRA is an_ _independent firm,_ _jointly owned by S&P Global and CME Group. As part of the joint venture, S&P Global_ _provides recruitment services_ _to OSTTRA - however, successful candidates will be interviewed and directly employed by OSTTRA, joining our global team of more than 1,200 post trade experts._
OSTTRA was formed in 2021 through the combination of four businesses that have been at the heart of post trade evolution and innovation for the last 20+ years: MarkitServ, Traiana, TriOptima and Reset. OSTTRA is a joint venture, owned 50/50 by S&P Global and CME Group.
With an outstanding track record of developing and supporting critical market infrastructure, our combined network connects thousands of market participants to streamline end to end workflows - from trade capture at the point of execution, through portfolio optimization, to clearing and settlement.
Joining the OSTTRA team is a unique opportunity to help build a bold new business with an outstanding heritage in financial technology, playing a central role in supporting global financial markets.
Learn more at .
**What's In It For** **You?**
**Benefits:**
We take care of you, so you can take care of business. We care about our people. That's why we provide everything you-and your career-need to thrive at S&P Global.
Our benefits include:
+ Health & Wellness: Health care coverage designed for the mind and body.
+ Flexible Downtime: Generous time off helps keep you energized for your time on.
+ Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
+ Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
+ Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
+ Beyond the Basics: From retail discounts to referral incentive awards-small perks can make a big difference.
For more information on benefits by country visit: Fraud Alert:**
If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to . S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, "pre-employment training" or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here ( .
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**Equal Opportunity Employer**
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.
If you need an accommodation during the application process due to a disability, please send an email to:   and your request will be forwarded to the appropriate person. 
**US Candidates Only:** The EEO is the Law Poster   describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - - Professional (EEO-2 Job Categories-United States of America), BSMGMT203 - Entry Professional (EEO Job Group)
**Job ID:** 317762
**Posted On:** 2025-07-25
**Location:** Penang-Jalan, Pulau Pinang (Penang), Malaysia