7,658 Customer Service Representatives jobs in Malaysia

Job Responsibilities:

1. Respond promptly and professionally to players' inquiries and provide accurate information regarding game features, gameplay, and technical issues.

2. Assist players in troubleshooting and resolving game-related problems, including gameplay difficulties, account issues, and payment inquiries.

3. Provide guidance and support to players on game rules, strategies, and promotions.

4. Document and track player interactions and issues using our designated customer support tool.

5. Collaborate with other teams, including the development and quality assurance teams, to escalate and resolve complex player issues.

6. Proactively monitor player feedback and identify trends or recurring issues to inform product improvements and updates.

7. Maintain a high level of product knowledge and stay up-to-date with game updates, new features, and promotions.

8. Contribute to developing and improving customer support processes and resources.

Qualifications

1. Previous experience in a customer service role, preferably in the gaming industry.

2. Excellent writing and verbal communication skills in English.

3. Strong problem-solving skills and the ability to think critically in a fast-paced environment.

4. Empathy and patience when dealing with player concerns or frustrations.

5. Basic technical knowledge and proficiency in using customer support tools and software.

6. Ability to work independently and collaboratively as part of a team.

7. Flexibility to work shifts, including weekends and holidays, is required as a night shift agent of 24/7 support.

8. Passion for gaming and an understanding of online gaming culture and trends.

Requirements:

1. Fluent in English and able to communicate in basic Mandarin; Malaysian Chinese preferred.

2. SPM and above.

3. Available to start as soon as possible.

4. At least one year of customer-service experience is required—ideally at a gaming company, but other industries are acceptable if the role involved querying back-end data such as user metrics and revenue reports.

5. The client is not looking for "simple" support roles (e.g., restaurant customer service). Candidates without direct CS experience—such as sales professionals in finance or IT—will be considered if their resumes are otherwise strong; in such cases, they must bring additional standout qualities rather than generic, entry-level profiles.

6. Preferred age range: 20–40. The client will also evaluate candidates aged 21–23; however, those with weak academic records and a history of short, unstable job stints (a few months per role) will not be accepted.

Salary Structure:

Base + incentive + allowance (applicable for night shifts) + OT pay

(1) Month Base: RM4,000-RM5,000

(2) Incentive related to KPI achievement: RM1,100 per month as reference

(3) Allowance for night shifts (RM30/day (night shift (1) ~ RM80/day (night shift (2)

Benefits:

EPF, SOCSO, EIS, and medical benefits.

Annual Leave: 12 days+

Sick leave: 14 days+

【Work Location】:Work from home; the company will supply a business-grade laptop

Job Type: Full-time

Pay: RM4, RM5,000.00 per month

Experience:

• Customer service: 2 years (Required)
• B2B: 2 years (Preferred)
• Game support: 2 years (Preferred)

Language:

• Mandarin (Required)

Work Location: Remote

Join a premier education center in Petaling Jaya, Selangor, specializing in multisensory structured language intervention (Orton-Gillingham Approach) for children with specific learning disorders. The center is internationally recognized for its evidence-based methods and individualized approach to unlocking each child's potential.

Role Overview:

As the Client Services & Administrative Coordinator, you will be the first point of contact for clients, handling front-desk duties, customer inquiries, and daily administrative operations. This role requires professionalism, empathy, and strong communication skills.

Working Hours:

• Tuesday to Friday: 9:30 AM – 6:30 PM ( 5 days' work week)
• Saturday: 9:00 AM – 6:00 PM
• (Off days: Sunday & Monday)

Key Benefits:

• Basic Salary: RM3800 to RM 4,000
• EPF, SOCSO, EIS
• Medical benefits
• Parking allowance

Job Types: Full-time, Permanent

Pay: RM3, RM4,000.00 per month

Benefits:

• Opportunities for promotion
• Professional development

Application Question(s):

• Are you comfortable working from Tuesday to Friday (9:30am – 6:30pm) and Saturday (9:00am – 6:00pm)?

Experience:

• Front desk and admin: 2 years (Required)

Language:

• Mandarin (Required)

Work Location: In person

Company Description

The Straits Resorts is a boutique senior living residence in Medini, Johor, reimagining retirement with elegance and comfort. We offer thoughtfully designed one- and two-bedroom suites, personalised concierge support, housekeeping, and post-operative care services. Residents enjoy a vibrant lifestyle with wellness programs, social activities, a fitness centre, spa, and scenic gardens. Our warm, connected community feels like home.

Role Description

The Client Services and Relations Officer is responsible for providing exceptional customer service to residents, families, and referral sources, building and maintaining strong relationships, and ensuring resident satisfaction and loyalty. The successful candidate will be the primary point of contact for residents and families, providing timely and accurate information, and resolving issues in a professional and courteous manner.

Qualifications

• Diploma or Bachelor's degree in a related field, such as social work, healthcare administration, or hospitality management.
• Minimum 2 years of client relations experience, preferably in a retirement or healthcare setting.
• Experience working in a retirement or healthcare setting, with a strong understanding of the needs and expectations of older adults and their families.
• Able to work independently with a strong sense of responsibility and resilience under pressure.
• Problem-solving skills with ability to resolve complex issues
• Skilled at multitasking and meeting tight deadlines.
• Well-organized, self-motivated, and proactive in achieving job objectives.
• Positive attitude with a willingness to take on new challenges.
• Excellent communication and strong interpersonal skills
• Punctual, reliable, and possesses excellent time management.
• Adaptable and a team player.
• Prior experience in a start-up environment will be an added advantage.

Diverge Retail Sdn Bhd specializes in revolutionizing retail spaces and creating unforgettable customer experiences. As an integrated retail solution provider, we deliver creative and technology-driven solutions to enhance the customer journey. From tailored soundscapes and digital displays to event organizing and trade exhibitions, we strive to bring your vision to life and drive measurable business success. Our passionate team transforms ordinary spaces into captivating environments that align with your brand identity.

Job title: Client Services Executive (Kuala Lumpur, Malaysia)

• Client Engagement: Be the go-to person for our clients, addressing their needs, answering questions, and ensuring their complete satisfaction with our services.
• Problem Solving: Tackle client concerns with creativity and efficiency, turning challenges into opportunities for growth and improvement.
• Relationship Building: Develop strong, long-term relationships with clients through excellent communication and a personalized approach.
• Coordination: Work closely with our internal teams to ensure seamless service delivery and a cohesive client experience.
• Feedback & Improvement: Gather and relay client feedback to help us continually refine and enhance our services.

MONETARY BENEFITS (Benefits can go up to RM 4,000 – RM 8,000 per month)

NON-MONETARY BENEFITS

• Career Enhancements
• Performance Recognitions

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Marketing and Sales
• Industries: Retail

I-MAX Financial is a pioneer Financial Advisory firm with 15 years of experience in the industry. We specialise in Employee Benefits and Retirement Planning.

This is a full-time on-site role for a Client Services Associate at I-MAX Financial Sdn Bhd, located in Subang Jaya.

The Client Service Rep will be responsible for:

• Handling claims and tracking premium payment
• Assisting with New Business and Renewals
• Preparing briefing slides
• Assisting with quotations

• Responsible and punctual
• Strong in communication and customer service
• Experience in the financial industry is a plus but not necessary

• Salary with yearly increment
• Monthly incentive tied to performance
• EPF/SOCSO
• Year-end bonus
• Annual leave
• Staff discount for purchasing insurance/investment products
• Medical insurance (upon confirmation)

We are an equal opportunities employer and welcome applications from all qualified candidates.

StashAway is a leading digital wealth management platform that empowers individuals to invest intelligently. We are committed to providing exceptional customer service and support to our clients. We are seeking a highly motivated and experienced Client Service Subject Matter Expert to join our growing team. As a key member of the Client Service Department, you will be responsible for providing exceptional support to our Client Services team, resolving queries, and ensuring a positive client experience. Your deep understanding of banking and financial principles will be crucial in providing accurate and helpful information to our clients.

As a Subject Matter Expert (SME) in our Client Service team, you will play a crucial role in providing expert support and guidance to our users and client services team. You will be responsible for handling complex customer inquiries, resolving issues, and ensuring a seamless user experience.

Client Support:

Provide first-line support to clients via various channels (phone, email, chat)

Handle complex client inquiries, complaints, and requests in a timely and professional manner

Troubleshoot and resolve client issues related to account access, transactions, investment strategies, and other platform functionalities

Client Service Team Support:

Address agent inquiries regarding ticket and call handling procedures

Handle first-level escalation calls from clients

Maintain and update the knowledge base to reflect process changes

Communicate if there is any product and process or changes updates to the team

Run training/refresher for the team whenever it would be deemed necessary

Ticket assignment to agents and task segregation on daily

Product Knowledge:

Possess a deep understanding of StashAway's investment products and services, including portfolio management, risk profiles, and investment strategies

Stay abreast of market trends and financial regulations to provide informed and accurate advice to clients and team members

Work closely with other team members and departments to ensure seamless client experience and efficient issue resolution

Participate in knowledge sharing and training sessions to enhance team expertise

Process Improvement:

Identify areas for improvement in client service processes and contribute to the development of solutions

Stay updated on industry best practices and emerging technologies in customer service

Diploma / Degree in any relevant field.

At least 2-3 years of working experience in compliance or AML teams, audit/quality assurance function within the financial services industry/fintech/consulting.

Knowledge of AML regulations and experience in CDD, KYC, and EDD processes.

Strong analytical skills with attention to detail and accuracy.

Excellent verbal and written communication skills, with the ability to interact effectively across departments.

Employee financial and physical well-being

Compensation package: You will receive a competitive total compensation package that includes employee stock options.

Comprehensive insurance coverage: OPD, IPD, and dental (conditions apply)

Management fee discount: You will receive an employee discount on your asset management fees when you invest with StashAway.

Personal work equipment budget: It’s important that you have a workstation that’s optimal for you wherever you are.

Flexible work arrangements and policies

Unlimited paid annual leave: It should be simple for you to decide if you would like to take more or fewer days off. We trust that you are accountable for your work and know best if you need 10 or 30 days of paid annual leave that year.

Work-from-anywhere policy: You may request to work remotely for up to eight weeks in another country.

Learning and development opportunities

You will be given an annual Learning and Development budget to help you continuously learn in your pursuit of your professional and personal development. You may use the budget for resources and tools that may help you perform better at work.

Annual off-site

Each off-site gathers all employees for a full day of company-wide team bonding activities and challenges.

Overview

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We are seeking a talented individual to join our MMB National Team at MERCER Malaysia . The MMB Multinational Team is responsible for supporting multinational clients in their effective placement of Health and Benefits risks across Asia; this includes being a central point of contact and providing strong strategic advice on how they can address specific clients and market challenges.

Mercer prides itself on being thought leaders and our team is responsible for supporting clients on their benefits journey – providing consulting advice on how they can develop their health, risk and wellness initiatives to meet their evolving employee and global company needs. Individuals will need to have a keen interest and a high level of understanding of the latest health trends and have a problem-solving mentality.

As a Client Service Manager , you will be the client relationship lead for your own portfolio of dynamic clients. You will therefore be expected to be able to build strong relationships with the clients, demonstrate effective organizational and project management skills and can guide/ mentor more junior members of staff. Given the global nature of our clients, you will also be expected to effectively interact with our global counterparts in other regions.

We will count on you to:

• Be the main client and internal point of contact for APAC Employee Health and Benefits management – supporting multinational clients place their health and risk policies across Asia.
• Develop and maintain client management tools that support effective oversight of the accounts.
• Monitor and ensure that the services being provided to the client are in line with the centralized guidance and in conjunction with general Service Level Agreements.
• Provide strategic and consulting advice that enables the client to make the right decisions and maintain sustainable plans. This includes close review of local renewal documents and applying analytic skills to identify key claims drivers and supporting regional consistency in design.
• Contributing to business development pursuit activities in alignment with our sales team and onboarding process – signing of statements of work and developing rules of the road.
• Review of current team “ways of working” and providing suggestions for improvement.

What you need to have:

• Ability to cultivate client relationships and manage challenging client demands.
• Must be able to communicate effectively in Mandarin.
• Must have a University / College Degree.
• Strong project management and operational skills – able to prioritize and manage multiple projects simultaneously.
• Experience in process building, best practices and/or efficiency projects.
• Strong oral and written communication and presentation skills. Fluency in English and another Asian language, such as Mandarin.
• Good analytical skills – reading, interpreting and communicating data.
• Strong self-starter, fast learner, quality conscious, committed to deadlines.
• Strong attention to detail.
• Ability to work within a team environment across borders and manage internal stakeholders.
• Strong teamwork skills combined with the ability to work independently with minimal supervision.
• Must be proficient in MS Word, PowerPoint and Excel.

• Strong domain knowledge and experience in health and benefits consulting.
• Experience with global or regional benefit management.
• Experience working across multiple countries and language skills is a plus.

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

About MMC:

Marsh, a business of Marsh McLennan (NYSE: MMC), is the world’s top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow on LinkedIn and X.

Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.

• Associate

• Full-time

• Other

• Insurance, Financial Services, and Banking

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Join to apply for the Client Services Manager role at Cushman & Wakefield

Job Description Summary

Cushman & Wakefield is a trusted partner for Occupiers and Investors to manage their capital expenditure and project delivery in Asia Pacific. By seeing things differently, we anticipate market changes and are first to capitalize, ensuring clients and the business can be what’s next in their respective sectors. The Project & Development Services team offer a full suite of offerings from Project Management, Cost Management, Building Consultancy, MEP Design, Workplace, Interior Design, Programme Management Office (PMO) and Design & Build to our clients. This position will focus on contributing to the continued growth of the Project & Development Services (PDS) division which has more than doubled top line revenue since 2016. There is a road map in place to double the size of the division again and fundamental to that growth plan is the success of a dedicated sales division. The Client Services Manager is an active team member who will be connected to our PDS leadership, various non-PDS divisions within Cushman & Wakefield to develop internal sales opportunities and importantly the general market plus our existing extensive client base. As a market facing leader in the PDS service line for the region, this role maintains critical client relationships at local, regional, and global levels and represents the Cushman & Wakefield brand in the industry.

Job Details

Job Title
Client Services Manager

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Business Development and Sales

Responsibilities

• Maintain a significant, visible, and respected sales leadership presence across the PDS service line in the industry and external marketplace.
• Maintain and act as a connector across service lines and local countries within SEA to ensure the overall success of the inter-connected Investor and Occupier services we provide to our clients, maximizing cross sell and share of wallet opportunities.
• Build and maintain a culture of trust, sense of opportunity and positive morale for the broader organization across the PDS service line.
• Working with the PDS Country Head and/or Regional Directors prepare the annual sales plan for PDS SEA.
• Agree with the PDS Country Head and/or Regional Directors to develop clear and measurable financial and individual performance objectives for which they are held accountable.
• Work closely with team members to provide strategic sales activity specifically with the local Client Services leads.
• On a monthly basis, review the sales performance with the PDS Country Head and/or Regional Directors.
• Actively advocate the ONEPDS ethos across the PDS service line and to wider Cushman & Wakefield service lines.
• Work with the PDS Country Head and/or Regional Directors on continued developmental feedback to continually raise the bar on expectations and performance.
• Maintain awareness of new industry developments, the external competitive landscape, opportunities for growth, client trends and market dynamics.