4,510 Customer Support Manager jobs in Malaysia

Responsibilities:

• Lead and manage the Air Freight customer support team to ensure high-quality service delivery.
• Handle escalated customer inquiries, complaints, and feedback professionally and effectively.
• Monitor and evaluate team performance regularly.
• Coordinate closely with internal departments (Operations, Warehouse, Back Office) to resolve service issues promptly.
• Work directly with customers to understand their needs and deliver timely, value-added solutions.
• Drive customer success by supporting client growth and helping them achieve their goals.
• Develop and implement effective customer service policies, procedures, and training programs.
• Continuously analyse service processes to identify areas for improvement.
• Prepare and present regular reports on customer interactions, feedback trends, and team performance.
• Ensure smooth onboarding of new customers and maintain ongoing engagement to build strong, long-term loyalty.

Requirements:

• Diploma / Bachelor's degree in Business Administration, Logistics, or a related field.
• 3–5 years of experience in customer service, preferably within the logistics or supply chain industry.
• Proven track record in team leadership or managerial roles.
• Strong problem-solving skills with excellent communication and interpersonal abilities.
• Ability to manage multiple tasks and priorities in a fast-paced environment.
• Fluent in English and Bahasa Malaysia.
• Mandarin-speaking candidates will be given priority as the role involves regular communication with China-based customers.

Exely
is a global IT company specialising in online solutions and websites for hotel industry. We help hoteliers increase their direct sales and automate operations. With a client base of over 5000 properties from 56 countries, ranging from small hotels to large resorts, we are committed to delivering exceptional customer service and support. Our distributed team works from 20 countries in APAC and EMEA regions and speaks 35+ languages providing an exceptional possibility to share global exchange experience.

The role in a nutshell
In the role of Customer Support Manager, your primary focus will be onboarding, training, and guiding hoteliers to utilize our platform effectively. This includes providing prompt response and resolution to their queries, handling feedback, and collaborating with other departments including technical support team.

Are you passioned about helping people and building long-term relationship with them and becoming a part of fast-paced IT company? Apply for Customer Support Manager at Exely.

As a Customer Support Manager, you will:

• Guide hoteliers on navigating the Exely Solutions effectively (provide activation and training about our solutions to ensure smooth onboarding of hoteliers)
• Offer strong and timely support by addressing hoteliers queries through calls and emails in a polite way (e.g., assisting with settings, checking parameters & new options suitable)
• Manage hoteliers feedback and escalate it to the relevant department in order to provide personalized guidance and improve company processes
• Ensure our solutions are functioning accurately on the hotelier's end and oversee the timely resolution of hoteliers requests in case of issues.

Requirements
To succeed in this role, you should have:

• Based in Johor Bahru, Malaysia;
• Minimum of one year in customer service, preferably within an IT company or call center
• Experience in the hospitality or technology sector, particularly with hoteliers, is advantageous
• Excellent communication skills and willingness to work in a team
• Analytical mindset with the ability to make data-driven decisions
• Skills for solving work tasks and optimizing processes
• Results-oriented approach and ability to work in a dynamic environment
• Proficient in Malaysia Bahasa as a native language, and advanced level of English
• Bonus point if you can speak Mandarin
• Proficient in using CRM and computer software (JIRA)
• Knowledge of ticket and helpdesk systems would be advantageous.

Working hours: Mon-Fri, 9.00AM - 6.00PM (GMT+7) with 01 hour of break for lunch

Hiring process: HR Screen with Recruiter - Test task - Final Interview - Background check

Benefits

• Competitive salary based on experience;
• Fully remote work with possibility to go on business trips;
• Bonuses based on your KPI after 03 months of probation;
• Laptop and headset for work after 03 months of probation;
• Health insurance after 03 months of probation;
• Start-up environment fast-paced and constantly growing, with full support from our established international team;
• You will have a dedicated manager, with onboarding and constant support;
• English Speaking Club with native teachers and colleagues from all over the world;
• Online & Offline camps, workshops and gatherings;
• Network with international colleagues through Random Coffee Program

If you're interested in this position, please send us your CV with a brief self-introduction story and we'll get back to you shortly.

Exely is a global IT company specialising in online solutions and websites for hotel industry. We help hoteliers increase their direct sales and automate operations. With a client base of over 5000 properties from 56 countries, ranging from small hotels to large resorts, we are committed to delivering exceptional customer service and support. Our distributed team works from 20 countries in APAC and EMEA regions and speaks 35+ languages providing an exceptional possibility to share global exchange experience.

The role in a nutshell

In the role of Customer Support Manager, your primary focus will be onboarding, training, and guiding hoteliers to utilize our platform effectively. This includes providing prompt response and resolution to their queries, handling feedback, and collaborating with other departments including technical support team.

Are you passioned about helping people and building long-term relationship with them and becoming a part of fast-paced IT company? Apply for Customer Support Manager at Exely.

As a Customer Support Manager, you will:

• Guide hoteliers on navigating the Exely Solutions effectively (provide activation and training about our solutions to ensure smooth onboarding of hoteliers)

• Offer strong and timely support by addressing hoteliers queries through calls and emails in a polite way (e.g., assisting with settings, checking parameters & new options suitable)

• Manage hoteliers feedback and escalate it to the relevant department in order to provide personalized guidance and improve company processes

• Ensure our solutions are functioning accurately on the hotelier's end and oversee the timely resolution of hoteliers requests in case of issues.

To succeed in this role, you should have:

• Based in Johor Bahru, Malaysia;

• Minimum of one year in customer service, preferably within an IT company or call center

• Experience in the hospitality or technology sector, particularly with hoteliers, is advantageous

• Excellent communication skills and willingness to work in a team

• Analytical mindset with the ability to make data-driven decisions

• Skills for solving work tasks and optimizing processes

• Results-oriented approach and ability to work in a dynamic environment

• Proficient in Mandarin as a native language, fluent in Bahasa Malaysia will be a plus point and advanced level of English

• Proficient in using CRM and computer software (JIRA)

• Knowledge of ticket and helpdesk systems would be advantageous.

Working hours: Mon-Fri, 9.00AM - 6.00PM (GMT+8) with 01 hour of break for lunch

Hiring process: HR Screen with Recruiter - Test task - Final Interview - Background check

• Competitive salary based on experience;
• Fully remote work with possibility to go on business trips;
• Bonuses based on your KPI after 03 months of probation;
• Laptop and headset for work after 03 months of probation;
• Health insurance after 03 months of probation;
• Start-up environment fast-paced and constantly growing, with full support from our established international team;
• You will have a dedicated manager, with onboarding and constant support;
• English Speaking Club with native teachers and colleagues from all over the world;
• Online & Offline camps, workshops and gatherings;
• Network with international colleagues through Random Coffee Program.

If you're interested in this position, please send us your CV with a brief self-introduction story and we'll get back to you shortly.

Exely is a global IT company specialising in online solutions and websites for hotel industry. We help hoteliers increase their direct sales and automate operations. With a client base of over 5000 properties from 56 countries, ranging from small hotels to large resorts, we are committed to delivering exceptional customer service and support. Our distributed team works from 20 countries in APAC and EMEA regions and speaks 35+ languages providing an exceptional possibility to share global exchange experience.

The role in a nutshell

In the role of Customer Support Manager, your primary focus will be onboarding, training, and guiding hoteliers to utilize our platform effectively. This includes providing prompt response and resolution to their queries, handling feedback, and collaborating with other departments including technical support team.

Are you passioned about helping people and building long-term relationship with them and becoming a part of fast-paced IT company? Apply for Customer Support Manager at Exely.

As a Customer Support Manager, you will:

• Guide hoteliers on navigating the Exely Solutions effectively (provide activation and training about our solutions to ensure smooth onboarding of hoteliers)

• Offer strong and timely support by addressing hoteliers queries through calls and emails in a polite way (e.g., assisting with settings, checking parameters & new options suitable)

• Manage hoteliers feedback and escalate it to the relevant department in order to provide personalized guidance and improve company processes

• Ensure our solutions are functioning accurately on the hotelier's end and oversee the timely resolution of hoteliers requests in case of issues.

To succeed in this role, you should have:

• Based in Johor Bahru, Malaysia;

• Minimum of one year in customer service, preferably within an IT company or call center

• Experience in the hospitality or technology sector, particularly with hoteliers, is advantageous

• Excellent communication skills and willingness to work in a team

• Analytical mindset with the ability to make data-driven decisions

• Skills for solving work tasks and optimizing processes

• Results-oriented approach and ability to work in a dynamic environment

• Proficient in Malaysia Bahasa as a native language, and advanced level of English

• Bonus point if you can speak Mandarin

• Proficient in using CRM and computer software (JIRA)

• Knowledge of ticket and helpdesk systems would be advantageous.

Working hours: Mon-Fri, 9.00AM - 6.00PM (GMT+7) with 01 hour of break for lunch

Hiring process: HR Screen with Recruiter - Test task - Final Interview - Background check

• Competitive salary based on experience;
• Fully remote work with possibility to go on business trips;
• Bonuses based on your KPI after 03 months of probation;
• Laptop and headset for work after 03 months of probation;
• Health insurance after 03 months of probation;
• Start-up environment fast-paced and constantly growing, with full support from our established international team;
• You will have a dedicated manager, with onboarding and constant support;
• English Speaking Club with native teachers and colleagues from all over the world;
• Online & Offline camps, workshops and gatherings;
• Network with international colleagues through Random Coffee Program.

If you're interested in this position, please send us your CV with a brief self-introduction story and we'll get back to you shortly.

Job Responsibilities:

• Dealer After-Sales Performance, in compliance with dealer standards, operational procedures, and parts & service KPIs.
• Align, coordinate dealer audits, including corporate image, facilities, and retail experience enhancements.
• Set and track targets for service penetration, parts sales, and customer retention.
• Strategic development of UIO against service retention in workshop.
• Analyze monthly performance reports and implement improvement plans and business profitability.
• Ensure high levels of customer satisfaction (CSI) across all departments.
• Support customer recovery programs and oversee complaint resolution processes.
• Promote loyalty programs, extended warranties, and service packages to dealer and end user
• Contribute to dealer expansion strategies and market development plans.
• Identify gaps in service or sales coverage and propose network changes.
• Support launch of new models or services with readiness planning.
• Assessment on warranty claims, inventory turnover, and credit risks.
• Track competitor activity, local market shifts, and customer trends.
• Benchmark performance against dealers best practices
• Provide feedback to HQ on pricing, incentives, and campaign effectiveness.

Job Requirements:

• Bachelor's degree in Business, Automotive Engineering, or related field (Master's is an advantage).
• 10+ years' experience in automotive after-sales, dealer network, or customer support, including 5+ years in leadership.
• Strong background in dealer performance management, service retention, parts, and warranty operations.
• Proven ability in strategic planning, network development, and customer satisfaction improvement.
• Skilled in data analysis and reporting; proficient in MS Excel, PowerPoint, with Power BI as an added advantage.
• Excellent communication, stakeholder management, and problem-solving skills.
• Willing to travel frequently across West & East Malaysia to support dealer performance.
• Demonstrated leadership in coaching, mentoring, and developing teams.

*Job Description: *
To manage the execution of S&S contracts and ensure the coordination with all departments to successfully deliver services. Ensure customer satisfaction while ensuring AH performance (Finance, Quality, TaT) objective.

To act as a customer support manager for a portfolio of customers, develop and manage the customer relation by providing the necessary support for all commercial and technical enquiries. Responsible for developing dashboards for performance management, monitoring and reporting.

Responsibilities

• Be the focal point between Airbus and customer with regards to Support & Services
• Coordinate support disciplines and expert (within AH Group), in order to provide a quick and adequate solution towards customer needs
• Manage and follow through all aspects of the HCare contract deliverables
• Ensure customer satisfaction, needs or expectations are managed within AH
• Perform annual customer visit/review on the contract performance & attend to customer's issues if any
• Set-up dashboards and KPIs to follow the customer fleet serviceability and any open topics
• Costing management and coordination with the different stakeholders to provide on time costing and management of simple offer with customer
• Manage Support & Services Contract from kick-off until delivery (execution)
• Set-up the customer sheet / maintain and update any contractual amendments (over & above (O&A), workscope, contractual turn-around time (TAT),.)
• Ensuring all projects are executed "on-time" and "on-cost, maintain cost and revenue forecast () on monthly basis
• Ensure contract closure (work order, deliverables, invoicing,.) and post nnortem analysis if required
• Ensure contract performance target (quality, cost, customer satisfaction)
• Manage and collect customer surveys and feedback
• Manage financial health and performance of the contract
• Ensure correct and regular reporting to customer (on weekly Basis)
• Upkeep and live Airbus Values, Leadership Model and Code of
• Conduct to be exemplary to others and to promote and increase the awareness of Airbus Values, Leadership Models and Code of Conduct.
• Carry out any other task as directed by the superior.
• Other duties reasonably determined from time to time by the Company

Personal & Interpersonal Skills

• Ability to work with all levels of employees in a multi-cultural and international setting
• Strong communication skills and good command of written and spoken English

Minimum level of education or certification

• Bachelor Degree + 3

Experience & skills that the employee must have in order to fill the position.

• 5 years of experience in contract, project management and customer support
• A good working knowledge of Microsoft Office, including Project, Google suite, SAP
• Good understanding of MRO activities (part-145 regulation)
• Knowledge on Airbus Products is an added advantage

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company's success, reputation and sustainable growth.

* Company: *
Airbus Helicopters Malaysia SDN. BHD.

Employment Type:
Permanent

Experience Level:
Professional

Job Family:
Customer Account and Service Management

By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.

Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to .

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.

Customer Support Manager, Sunway Malaysia

Your new company

At Hays, we believe in being long-term partners with our people as well as our customers. Let's create tomorrow, together.

With over 50 years of business success, we have built a reputation as the world leader in specialist recruitment and workforce solutions. Joining Hays isn't just about being part of a global business; together with more than 12,000 people across 32 countries, you'll be making a difference in the world of work.

Your new role
Hays Sunway Malaysia looking for a proactive and experienced Customer Support Manager to lead our Administration and Compliance function across Asia. This role is key to driving operational excellence, ensuring compliance, and fostering a high-performance culture.

Please note: this role is based onsite in Sunway, Malaysia, and candidates must be able to work from this location.

Main responsibilities

• Lead and manage a regional team across administration and compliance
• Drive continuous improvement and innovation in service delivery
• Monitor and report on compliance activity and team performance
• Manage escalations and ensure timely resolution
• Oversee internal audits and ensure adherence to Hays Critical Processes
• Collaborate with stakeholders to refine recruitment processes and systems
• Support onboarding and offboarding processes for team members
• Coordinate ad-hoc projects and contribute to strategic initiatives
• Maintain a professional and inclusive workplace culture
• Attend management meetings and provide updates on compliance and admin activities

What you'll need to succeed
- Proven leadership experience managing large teams
- Strong understanding of compliance frameworks and operational processes
- Ability to drive a high-performance culture aligned with company values
- Experience managing staff performance to meet KPIs and SLAs
- Excellent interpersonal, communication, and stakeholder engagement skills
- High level of professionalism, integrity, and credibility
- Experience in coaching, mentoring, and developing team members
- Strong problem-solving skills and a proactive mindset

What you'll get in return
This is an incredible opportunity to shape your career in part of a growing business and achieve your ambitions. You'll have the chance to learn from inspirational and determined leaders. Our scale gives you access to a pool of best-practice tools to tap into so you can make an impact. Other benefits include:

• Market leading tools and technology to enable you to make an extraordinary impact
• Flexible working arrangements
• Leave entitlements to take advantage of parental leave, lifestyle and flex leave
• Celebrate success: Your success is our success, and we reward strong performance as a cornerstone of life at Hays
• Thrive in a workplace where diversity is celebrated, and everyone feels welcome
• Wellbeing rewards: Benefit from health, leisure and lifestyle partnership discounts
• Employee Resource Groups and Working Groups for you to connect and collaborate with like-minded colleagues
• Global career opportunities - make your mark locally or explore international opportunities with Hays
• Excellent training to support career development/progression

What you need to do now
Contact Sandy Luhr, Senior Talent Acquisition Partner by submitting your application via the Apply Now button.

At Hays, we value diversity and inclusion and are passionate about placing people in roles where they can flourish and succeed. By joining Hays you'll be part of an inclusive culture that celebrates diversity, recognising every individual for their unique differences. People from all culturally diverse backgrounds including Aboriginal & Torres Strait Islander Peoples are encouraged to apply.

Customer Support Manager, Sunway Malaysia

Your new company

At Hays, we believe in being long-term partners with our people as well as our customers. Let's create tomorrow, together.

With over 50 years of business success, we have built a reputation as the world leader in specialist recruitment and workforce solutions. Joining Hays isn't just about being part of a global business; together with more than 12,000 people across 32 countries, you'll be making a difference in the world of work.

Your new role

Hays Sunway Malaysia looking for a proactive and experienced Customer Support Manager to lead our Administration and Compliance function across Asia. This role is key to driving operational excellence, ensuring compliance, and fostering a high-performance culture.

Please note: this role is based onsite in Sunway, Malaysia, and candidates must be able to work from this location.

Main responsibilities

• Lead and manage a regional team across administration and compliance
• Drive continuous improvement and innovation in service delivery
• Monitor and report on compliance activity and team performance
• Manage escalations and ensure timely resolution
• Oversee internal audits and ensure adherence to Hays Critical Processes
• Collaborate with stakeholders to refine recruitment processes and systems
• Support onboarding and offboarding processes for team members
• Coordinate ad-hoc projects and contribute to strategic initiatives
• Maintain a professional and inclusive workplace culture
• Attend management meetings and provide updates on compliance and admin activities

What you'll need to succeed
- Proven leadership experience managing large teams
- Strong understanding of compliance frameworks and operational processes
- Ability to drive a high-performance culture aligned with company values
- Experience managing staff performance to meet KPIs and SLAs
- Excellent interpersonal, communication, and stakeholder engagement skills
- High level of professionalism, integrity, and credibility
- Experience in coaching, mentoring, and developing team members
- Strong problem-solving skills and a proactive mindset

What you'll get in return

This is an incredible opportunity to shape your career in part of a growing business and achieve your ambitions. You'll have the chance to learn from inspirational and determined leaders. Our scale gives you access to a pool of best-practice tools to tap into so you can make an impact. Other benefits include:

• Market leading tools and technology to enable you to make an extraordinary impact
• Flexible working arrangements
• Leave entitlements to take advantage of parental leave, lifestyle and flex leave
• Celebrate success: Your success is our success, and we reward strong performance as a cornerstone of life at Hays
• Thrive in a workplace where diversity is celebrated, and everyone feels welcome
• Wellbeing rewards: Benefit from health, leisure and lifestyle partnership discounts
• Employee Resource Groups and Working Groups for you to connect and collaborate with like-minded colleagues
• Global career opportunities - make your mark locally or explore international opportunities with Hays
• Excellent training to support career development/progression

What you need to do now

Contact Sandy Luhr, Senior Talent Acquisition Partner by submitting your application via the Apply Now button.

At Hays, we value diversity and inclusion and are passionate about placing people in roles where they can flourish and succeed. By joining Hays you'll be part of an inclusive culture that celebrates diversity, recognising every individual for their unique differences. People from all culturally diverse backgrounds including Aboriginal & Torres Strait Islander Peoples are encouraged to apply.