632 Customer Support jobs in Malaysia

Customer Support

Johor Bahru, Johor Mango Global Technologies Co.

Posted 6 days ago

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Job Description

We are Hiring - 200 Vacancies in Iskandar Puteri

BOOK YOUR INTERVIEW SLOT ON WHATSAPP+60 10221 7471

Customer Support Executive Johor Bahru, MALAYSIA

Salary range starting from RM 2000 - RM 2800 (Basic + Allowance)

-Bahasa Melayu/Mandarin/Cantonese/English speaker are welcomed.

-Benefit from accommodation (JB)/transportation/OverTime (available)

-Job scope in general, you will be entitled to engage with clients, communicate their current issue and answer calls/live chat.

-Annual leave + Medical leave

FRESH GRADUATES ARE WELCOME!

Connect with me ASAP

OR WhatsApp +60 10221 7471

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Client Services/ Customer Support Analyst

S&P Global

Posted 8 days ago

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Job Description

**About the Role:**
**Grade Level (for internal use):**
07
The role is responsible for participating in all aspects of receiving, evaluating, and resolving S&P Global Market Intelligence's global customer service issues in a timely fashion, mainly during the US hours. Team members focus on providing a first-class service that contributes to measurable increase in customer satisfaction and enhanced business value to S&P Global. The successful candidate will be responsible for ensuring that all contact with customers leaves them with a positive view of our activities would include:
? Resolution of customer support queries (email, phone, live chat, Salesforce cases) as it pertains to technical, functionality and market/data issues within agreed SLAs
? User management and customer on-boarding
? Permissioning of data and corresponding (billing) administration, ensuring compliance procedures are met
? Answering queries about permissioning from colleagues and Third-Party data providers
? Develop specialist status, thorough expertise, in an assigned product area. Become a "go-to" person for that product to support customers and internal staff queries for the AMER region
? Act as the point person on product operational changes through scheduled product meetings
? Provide weekly product, support and project-based status updates at departmental meetings
? Assist with the creation and maintenance of Customer Care Team's processes and documentation to ensure efficient running of the team
? Identifying and escalating calls as needed to the appropriate level 2 support units
? Continually innovate and fine tune the service desk system and reports to maximize its efficiency
? Formulate and help implement effective business workflows and processes for internal Markit departments using Salesforce as required
Required Skills/Characteristics
? Strong English language verbal and written communication skills
? Excellent organizational skills with the ability to integrate into a fast-paced environment with great attention to detail
? Ability to learn quickly and multitask
? Strong MS Excel skills
? Effective analytical and troubleshooting skills
? Flexible and reliable, able to adapt to changing situations.
? Team player, able to spot where help is required and can deliver help, coaching and training to other team members globally.
? Ability to use own initiative to solve problems: ability to turn quality work around in quick timescales and can discern the need for urgency from unnecessary rush.
? Customer-facing phone experience Preferable Skills/Characteristics
? Work experience, either directly with the public or on a dedicated support desk
? Experience of financial services technology and/or market data experience
? Interest in financial markets
? Experience with a call management system and Salesforce tool
? Flexible and able to work during public holidays as necessary.
? MUST be able to work permanently on US hours (Night Shift).
**About S&P Global Market Intelligence**
At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.
For more information, visit .
**What's In It For** **You?**
**Our Purpose:**
Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology-the right combination can unlock possibility and change the world.
Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.
**Our People:**
We're more than 35,000 strong worldwide-so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.
From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We're committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We're constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.
**Our Values:**
**Integrity, Discovery, Partnership**
At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of **integrity** in all we do, bring a spirit of **discovery** to our work, and collaborate in close **partnership** with each other and our customers to achieve shared goals.
**Benefits:**
We take care of you, so you can take care of business. We care about our people. That's why we provide everything you-and your career-need to thrive at S&P Global.
Our benefits include:
+ Health & Wellness: Health care coverage designed for the mind and body.
+ Flexible Downtime: Generous time off helps keep you energized for your time on.
+ Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
+ Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
+ Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
+ Beyond the Basics: From retail discounts to referral incentive awards-small perks can make a big difference.
For more information on benefits by country visit: Hiring and Opportunity at S&P Global:**
At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.
**Recruitment Fraud Alert:**
If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to . S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, "pre-employment training" or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here ( .
---
**Equal Opportunity Employer**
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.
If you need an accommodation during the application process due to a disability, please send an email to:? ?and your request will be forwarded to the appropriate person?
**US Candidates Only:** The EEO is the Law Poster ? describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - - Professional (EEO-2 Job Categories-United States of America), SLSGRP203 - Entry Professional (EEO Job Group)
**Job ID:** 317173
**Posted On:** 2025-07-09
**Location:** Penang-Jalan, Pulau Pinang (Penang), Malaysia
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Customer Support Specialist

Kuala Lumpur, Kuala Lumpur Simplus

Posted 2 days ago

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Job Description

Join to apply for the Customer Support Specialist role at Yaoyao Malaysia Info Tech Sdn Bhd

4 days ago Be among the first 25 applicants

Job Responsibilities
  • Responsible for the live chat communication (pre-sales & after-sales) of Malaysia customers.
  • Responsible for the maintenance of private messages and comments on the brand's official social media.
  • Respond to customer needs and consultation in a timely manner, guide purchases and improve customer retention and conversion of consultation.
  • Help customers deal with after-sales problems according to the SOP process and improve customer satisfaction.
  • Accurately fill in the customer service work tickets as required to ensure the completeness and accuracy of the work tickets.
  • Deeply participate in cross-department / cross-team communication and promote the rapid resolution of various pre-sales and after-sales problems.
  • Deeply cooperate with the international team, maintain consistency, and continuously improve customer satisfaction.
  • Provide fast and timely solutions to all customer related problems.
  • Ensure customer satisfaction by providing excellent customer services.
  • Be constantly guided by company's service standards.
  • Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
  • Follow communication procedures, guidelines and policies.
Job Requirements
  • Achieve at least Diploma certificate.
  • At least 1 year of relevant work experience is preferred.
  • Previous working experience in customer service, or customer service-related fields (i.e. E-Commerce, Telemarketing, Billing, Customer Liaison etc.) is an added advantage.
  • Fresh graduates are encouraged to apply.
  • Able to speak, write and listen in Mandarin, English and Bahasa Malaysia (written and oral tests will be conducted before or during the interview).
  • Ability to create and produce documents very carefully (very important).
  • Knowledge in handling basic computer (Microsoft Excel/Word etc.).
  • Good learning ability, communication skills, execution ability and comprehension ability.
  • Good cross-departmental communication skills and work promotion skills.
  • Serious, responsible and careful in doing things.
  • Excellent phone etiquette and excellent verbal, written, good attitude, patience and interpersonal skills.
  • Ability to multi-task, organize, and prioritize work.
  • Able to work in night shift.
Job Benefits
  • KWSP, EPF and SOCSO
  • Annual Leave
  • Sick Leave
  • Performance Bonus
  • Medical & Insurance Coverage (in the near future)
  • Yearly Increment
  • Career Progression opportunities
  • Training provided
Seniority Level

Mid-Senior level

Employment Type

Full-time

Job Function

Other

Industries

Retail

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Customer Support Officer

Kuala Lumpur, Kuala Lumpur RiDiK (A subsidiary of CLPS. Nasdaq: CLPS)

Posted 2 days ago

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Job Description

Direct message the job poster from RiDiK (a Subsidiary of CLPS. Nasdaq: CLPS)

Senior SEA Technical Recruiter @ RiDiK/CLPS

Job Summary:

This role serves as the frontline voice for customer support, addressing inquiries and concerns via Zendesk tickets. The ideal candidate will maintain strong product knowledge and regional awareness, efficiently triaging tickets when needed. Key responsibilities include managing high-volume inquiries, prioritizing urgent issues, and leveraging resources like Confluence and Slack for solutions. The position requires adaptability, quick learning, and knowing when to escalate. Experience with Zendesk, queue management, and swift response handling is essential.

Working time:

9am to 6pm Malaysia Time, fully on site

Responsibilities:

  • Responsible for being the front line voice in working with our customers to solve their questions and concerns. Not a heavy technical skill set, but very knowledge heavy.
  • Maintain knowledge/understanding regarding Client product and regional nuances.
  • Correspond with customers (through Zendesk ticket) in order to find the answers to their questions.
  • Triage tickets to the right regional team if they are beyond hub scope.
  • Be willing to flex and re-prioritize when immediate attention is needed somewhere else.

Requirement:

  • Be comfortable with Zendesk, handling a high volume of customer inquiries, and moving customer inquiries through the resolution cycle.
  • Comfortable working with queue ticket management and providing a swift response.
  • Speaking with customers who raise time-sensitive, high impact concerns.
  • Will need to be able to sort through Confluence SOPs, previous Slack threads, etc. to find answers to questions - should be a quick learner and should know when is the time to reach out for help
Seniority level
  • Seniority level Associate
Employment type
  • Employment type Contract
Job function
  • Job function Customer Service

Referrals increase your chances of interviewing at RiDiK (a Subsidiary of CLPS. Nasdaq: CLPS) by 2x

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Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 21 hours ago

Customer Service (Call Centre & Cross-selling)

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 4 months ago

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Customer Support Executive - Srilanka Market

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Customer Service Officer/Executive (Apple Authorized Service Provider)

Petaling Jaya, Selangor, Malaysia MYR2,800.00-MYR3,200.00 1 month ago

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Customer Service Part Time KL East Mall (In Store)

Kepong, Federal Territory of Kuala Lumpur, Malaysia 1 month ago

Customer Service Representative (Nationwide)

WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 year ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 month ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

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Customer Support Specialist

Dss Ti

Posted 2 days ago

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Job Description

Join to apply for the Customer Support Specialist role at DSS Software Ltda.

This range is provided by DSS Software Ltda. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

MYR36,000.00/yr - MYR66,000.00/yr

The Role You Will Be Responsible For
  • Able to speak, read and write Mandarin or Cantonese or Japanese (Must)
  • Respond to customer inquiries through phone, email, chat, or social media in a professional and timely manner.
  • Handle and resolve customer complaints, providing appropriate solutions and alternatives within the time limits.
  • Maintain a positive, empathetic, and professional attitude toward customers at all times.
  • Identify and assess customers’ needs to achieve satisfaction.
  • Utilize CRM systems (such as Salesforce or Zendesk) to log interactions and manage customer information accurately.
  • Collaborate with team members and other departments to ensure a seamless customer experience.
  • Stay updated on product knowledge, company policies, and client processes.
  • Meet or exceed individual and team performance metrics, including customer satisfaction (CSAT) and first-call resolution.
Ideal Profile
  • Able to speak, read and write Mandarin or Cantonese or Japanese (must)
  • Proven customer service experience (1-2 years preferred).
  • Excellent verbal and written communication skills.
  • Ability to multi-task, prioritize, and manage time effectively.
  • Strong problem-solving and conflict-resolution skills.
  • Proficiency in using CRM platforms and basic computer applications.
  • Flexible to work in a rotational shift environment, including weekends and holidays.
  • High school diploma or equivalent (Bachelor’s degree is a plus).
What's on Offer?
  • Opportunity within a company with a solid track record of performance.
  • Work alongside & learn from best in class talent.
  • Flexible working options.
Seniority level

Entry level

Employment type

Full-time

Job function

Other

Industries

Education Administration Programs

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Customer Support Specialist

FBS Markets Inc.

Posted 2 days ago

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Job Description

Direct message the job poster from FBS Inc.

Team Lead Business Recruitment at Data-Driven Lab

FBS is a global trading and investment platform focused on users.

The mission of FBS is to create the most convenient tool on the market for fast financial transactions, investing, and trading with quick adaptation to the user's preferences and pursuits.

Our team consists of more than 450 professionals from 15 countries. FBS has established its main regional presence in South-East Asia, Europe, South America, Africa, and Australia.

You will:

  • Consult clients via live chat, email, and phone.
  • Communicate with other departments, exchange information, and help solve clients’ problems.
  • Provide reports and monitor abnormal events during your shift.
  • Resolve disputes and conflicts with clients.
  • Work with CRM systems.
  • Assist colleagues from different teams.

It's a match if:

  • You speak English and Malay well (C1 level).
  • You have excellent communication skills and quick, efficient problem-solving abilities.
  • You possess excellent customer service skills: empathetic, accurate, compassionate, responsive, resourceful, and conscientious. You can approach all types of people effectively.
  • You are open to working on combined shifts - 5 days a week, 8 hours per day (flexible hours).

Nice to have:

  • Work experience in customer support.
  • Experience with Jira and Confluence.

We offer:

  • Opportunities for expertise development by working with top professionals. Networking, experience exchange, and training at the company's expense.
  • Impact on results with minimal bureaucracy. Flexibility to influence process development and global operations.
  • Comfortable conditions: remote work, friendly atmosphere, and rich corporate life.
  • Stability: competitive salary, comprehensive benefits (medical, sick leave pay, etc.).
Seniority level
  • Entry level
Employment type
  • Full-time
Job function
  • Customer Service
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Customer Support Engineer

Kaleris Company

Posted 2 days ago

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Job Description

Customer Support Engineer page is loadedCustomer Support Engineer Apply locations Remote Malaysia time type Full time posted on Posted Yesterday job requisition id R-100296

Job Description:

Responsibilities
  • Provide support for internally developed software applications and assist in troubleshooting customer system issues related to Kaleris/Navis products.
  • Manage cases and communications from start to resolution and closure, collaborating with departments like Sustaining (Development), QA (Testing), and Product release.
  • Verify, reproduce, and isolate application defects or faults reported by Kaleris/Navis Customers. While this role doesn't involve development, the ability to debug software applications and analyze code for potential issues is a valuable skill.
  • Reproduce software defects in a lab environment using customer datasets or remote connections to the customer's test environment.
  • Address customer "question" cases, often requiring in-depth investigation to provide answers using reference materials such as product manuals, case management tools, Confluence, product release notes, and other Kaleris/Navis resources.
  • Perform on-site customer-facing tasks, including software or hardware upgrades, resolving critical defects that couldn't be reproduced off-site, and testing Kaleris/Navis product integrations with third-party systems.
  • Participate in software implementations and upgrades at customer facilities as necessary.
  • Be part of a global 24x7 on-call duty roster to manage and address critical (P1) issues.
  • Engage in account management activities for assigned accounts, including conducting regular conference calls and case reviews.
Requirements
  • An Engineering degree (BE/BTech) in Computer Science.
  • 2-5 years of Technical Support or Product Support (Application Support) experience, including at least 1 year of supporting enterprise software solutions,preferably in container terminal, shipping, or logistics industries.
  • Hands-on experience with JAVA, XML, and client-server applications.
  • Knowledge and experience in coding with Core Java/Groovy is advantageous.
  • Excellent written and verbal communication skills in English.
  • Inherent customer service and technical support orientation.
  • Detail-oriented, self-motivated, and assertive communicator.
  • Flexibility to work in shifts based on business requirements.
  • Proficiency in various system platform technologies such as MS SQL Server, Oracle, and familiarity with Java, EDI, Spring, Hibernate and J2EE is recommended.
  • Familiarity with diagnostic tools like Hyperic or similar is a bonus.
  • Understanding of relational database structures and web-based enterprise solutions.
  • Strong analytical and technical troubleshooting skills across various applications and technologies.
  • Willingness to travel as needed and the ability to work extended hours under tight deadlines.
  • Teamwork skills, especially in multi-disciplinary virtual teams across different locations.
  • Strong leadership, time management, and organizational abilities.

Kaleris is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

About Us

At Kaleris, we encourage creativity, delight in innovation, and foster opportunities to grow. We believe every move matters, especially career moves. We’re building the connected, visible, sustainable, and reliable global supply chain of the future. And we're looking for the best and brightest people to join our team.

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Customer Support Officer

Kuala Lumpur, Kuala Lumpur GO Markets Support

Posted 2 days ago

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Job Description

GO Markets was founded in 2006 and since then has grown to become a leading, trusted global broker. Over the last 15+ years, we have prided ourselves on a people-first operation, with a focus on developing and nurturing our team members. The KL office is our Asia Pacific Headquarters, providing Information Technology services, Marketing, and Customer Support service to our affiliates across the region. Our drive for progress and improvement makes GO Markets a fast-paced and innovative place to work and our global operation lends itself to creating a diverse and exciting collaboration of people.

Duties/Areas of Responsibilities

Provide client support including technical, operational, and product-related queries.

Responding to incoming inquiries from clients via email, live chat, and telephone in a timely and professional manner

Client relationship management with new and existing global clients

Providing assistance in implementing new procedures and processes

Adhere to revisions to existing compliance practices and procedures, as implemented by the Compliance Manager / Compliance Committee

Strong negotiation skills and ability to close deals.

Ensure risks and issues are handled and monitored across the team in line with agreed multi-jurisdictional policies and procedures and work on continuous improvement plans as required.

Process and review account applications.

Update and maintain accurate client accounts details on relevant systems.

Complete individual and team KPIs and SLAs.

Liaise with key departments regarding updates on accounts onboarding procedures.

Responsible for ensuring timely, complete, and accurate processing of KYC.

Support the Account Managers by collating the information required and managing client requests.

Act as a subject matter expert in the execution and implementation of our KYC/Anti-Money Laundering policies.

Requirements

Bachelor degree in Finance/ Economics/ Banking/ Business Administration is preferred.

Minimum of 2 years' customer service experience is strongly preferred; worked in a brokerage, trading, or fintech company is strongly preferred.

Knowledge of AML and KYC across multiple jurisdictions would be an advantage.

Excellent written and verbal communication skills.

Strong knowledge of technical and fundamental analysis with excellent attention to detail.

Fluency in English is mandatory, with proficiency in Mandarin highly preferred.

Prior knowledge or experience in the financial market is desirable.

This role will be required to work on weekends and night shift, only apply when you are able to accept rotational shift. (Night shift allowance provided)

Unlock job insights

Salary match Number of applicants Skills match

Your application will include the following questions:

    Which of the following statements best describes your right to work in Malaysia? What's your expected monthly basic salary? Which of the following types of qualifications do you have? How many years' experience do you have as a Customer Support Officer? Do you have customer service experience? Which of the following languages are you fluent in? How would you rate your English language skills?

GO Markets a multi-award winner online trading platform provides Australian share equity, global share CFD, Forex, commodities and crypto products via its worldwide offices. GO Markets Service Center (please check our official registered name)

GO Markets a multi-award winner online trading platform provides Australian share equity, global share CFD, Forex, commodities and crypto products via its worldwide offices. GO Markets Service Center (please check our official registered name)

To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory.

What can I earn as a Customer Support Officer

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Customer Support Engineer

Navis Software India Private Limited

Posted 2 days ago

Job Viewed

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Job Description

Customer Support Engineer page is loadedCustomer Support Engineer Apply locations Remote Malaysia time type Full time posted on Posted Yesterday job requisition id R-100296

Job Description:

Responsibilities
  • Provide support for internally developed software applications and assist in troubleshooting customer system issues related to Kaleris/Navis products.
  • Manage cases and communications from start to resolution and closure, collaborating with departments like Sustaining (Development), QA (Testing), and Product release.
  • Verify, reproduce, and isolate application defects or faults reported by Kaleris/Navis Customers. While this role doesn't involve development, the ability to debug software applications and analyze code for potential issues is a valuable skill.
  • Reproduce software defects in a lab environment using customer datasets or remote connections to the customer's test environment.
  • Address customer "question" cases, often requiring in-depth investigation to provide answers using reference materials such as product manuals, case management tools, Confluence, product release notes, and other Kaleris/Navis resources.
  • Perform on-site customer-facing tasks, including software or hardware upgrades, resolving critical defects that couldn't be reproduced off-site, and testing Kaleris/Navis product integrations with third-party systems.
  • Participate in software implementations and upgrades at customer facilities as necessary.
  • Be part of a global 24x7 on-call duty roster to manage and address critical (P1) issues.
  • Engage in account management activities for assigned accounts, including conducting regular conference calls and case reviews.
Requirements
  • An Engineering degree (BE/BTech) in Computer Science.
  • 2-5 years of Technical Support or Product Support (Application Support) experience, including at least 1 year of supporting enterprise software solutions,preferably in container terminal, shipping, or logistics industries.
  • Hands-on experience with JAVA, XML, and client-server applications.
  • Knowledge and experience in coding with Core Java/Groovy is advantageous.
  • Excellent written and verbal communication skills in English.
  • Inherent customer service and technical support orientation.
  • Detail-oriented, self-motivated, and assertive communicator.
  • Flexibility to work in shifts based on business requirements.
  • Proficiency in various system platform technologies such as MS SQL Server, Oracle, and familiarity with Java, EDI, Spring, Hibernate and J2EE is recommended.
  • Familiarity with diagnostic tools like Hyperic or similar is a bonus.
  • Understanding of relational database structures and web-based enterprise solutions.
  • Strong analytical and technical troubleshooting skills across various applications and technologies.
  • Willingness to travel as needed and the ability to work extended hours under tight deadlines.
  • Teamwork skills, especially in multi-disciplinary virtual teams across different locations.
  • Strong leadership, time management, and organizational abilities.

Kaleris is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

About Us

At Kaleris, we encourage creativity, delight in innovation, and foster opportunities to grow. We believe every move matters, especially career moves. We’re building the connected, visible, sustainable, and reliable global supply chain of the future. And we're looking for the best and brightest people to join our team.

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Customer Support Executive

Sleek

Posted 3 days ago

Job Viewed

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Job Description

This range is provided by Sleek. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

MYR40,000.00/yr - MYR60,000.00/yr

Through proprietary software and AI, along with a focus on customer delight, Sleek makes the back-office easy for micro SMEs.

We give Entrepreneurs time back to focus on what they love doing - growing their business and being with customers. With a surging number of Entrepreneurs globally, we are innovating in a highly lucrative space.

We operate 3 business segments:

  • Corporate Secretary: Automating the company incorporation, secretarial, filing, Nominee Director, mailroom and immigration processes via custom online robots and SleekSign. We are the market leaders in Singapore with :5% market share of all new business incorporations
  • Accounting & Bookkeeping: Redefining what it means to do Accounting, Bookkeeping, Tax and Payroll thanks to our proprietary SleekBooks ledger, AI tools and exceptional customer service
  • FinTech payments: Overcoming a key challenge for Entrepreneurs by offering digital banking services to new businesses

Sleek launched in 2017 and now has around 15,000 customers across our offices in Singapore, Hong Kong, Australia and the UK. We have around 450 staff with an intact startup mindset.

We have achieved >70% compound annual growth in Revenue over the last 5 years and as a result have been recognised by The Financial Times, The Straits Times, Forbes and LinkedIn as one of the fastest growing companies in Asia. Backed by world-class investors, we are on track to be one of the few cash flow positive, tech-enabled unicorns based out of Singapore.

Join Sleek as a Customer Support Executive and be the frontline voice for our clients—helping entrepreneurs and SMEs seamlessly navigate company incorporation, accounting, audit and compliance in Hong Kong. This is a fully remote role where you'll leverage digital tools to deliver fast, empathetic, and solutions-driven support across languages and time zones.

Key Responsibilities

  • Multichannel Support:
    • Resolve customer inquiries via email, live chat, and phone with a focus on speed and clarity
    • Guide clients through Sleek's digital platforms (e.g., onboarding, document submissions)
  • Problem Solving:
    • Troubleshoot issues related to business incorporation, accounting, and more, escalating to internal teams when needed
  • Collaboration:
    • Work closely with Sales, Compliance, Corporate Secretary, Accounting and Tech teams to ensure seamless service
  • Continuous Improvement:
    • Identify recurring customer pain points and suggest improvements to workflows or help center content

Requirements

Must-Have:

  • Trilingual Proficiency: Fluent in English, Mandarin, and Cantonese (written and spoken)
  • Tech-Savvy: Experience with Zendesk, Aircall, Slack, and Gmail is a strong plus
  • Customer-First Mindset: 0-2 years in customer support (fintech, SaaS, or professional services preferred)
  • Remote-Ready: Self-motivated with a quiet workspace and stable internet connection

Nice-to-Have:

  • Basic knowledge of Hong Kong business regulations (e.g., taxes, company filings)
  • Experience in a fast-paced startup/scale-up environment


Benefits

  • Flexibility: Work fully remote while serving Hong Kong's vibrant entrepreneurial community
  • Growth: Learn about business compliance, fintech, and SaaS in a high-growth company
  • Culture: Collaborative, inclusive, and results-driven—no micromanagement
  • Perks: annual leave, team retreats

Seniority level
  • Seniority level Associate
Employment type
  • Employment type Full-time
Job function
  • Job function Customer Service
  • Industries IT Services and IT Consulting

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