8,547 Customer Support jobs in Malaysia
Customer Service/Customer Support
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Keen to explore a career in stockbroking or financial services?
Are you a great communicator with a passion for learning and problem-solving?
Join us now as a Customer Support Whether you're an experienced professional or a fresh graduate with the right attitude, this is your chance to make an impact by helping clients trade with ease and confidence
***
Job purpose:
- To deliver exceptional, multilingual customer support to clients and stakeholders in the securities brokerage industry, ensuring efficient resolution of inquiries, seamless account management, and compliance with regulatory standards.
- This role is pivotal in enhancing client satisfaction, fostering long-term relationships, and supporting the company's reputation as a trusted financial services provider.
Key responsibilities:
1. Client Support & Communication:
- Serve as the primary point of contact for local clients, addressing inquiries and providing support via phone, email, live chat, and other digital channels.
- Deliver prompt, accurate, and professional assistance to clients.
2. Account Management:
- Assist clients with account opening, verification, and approval processes, ensuring compliance with regulatory requirements.
- Guide clients through platform navigation, troubleshooting, and transactional support.
3. Issue Resolution & Collaboration:
- Investigate and resolve customer concerns efficiently, escalating complex cases to relevant departments (e.g., Compliance, Operations, Dealing, IT).
- Work closely with dealers, remisiers, and internal teams to ensure seamless service delivery.
4. Market & Product Expertise:
- Stay updated on stock market trends, trading platforms, investment products (e.g., equities, derivatives), and regulatory changes to provide informed support.
5. Shift-Based Operations:
- Work in rotating shifts (including nights/midnights) with applicable shift allowances.
6. Ad-Hoc Duties:
- Participate in process improvements, training, and other tasks as assigned.
Job requirements:
1. Experience:
- Preferred: Minimum 1 year experience in customer service, call centers, or financial services (e.g., stockbroking, online trading, banking).
- Fresh graduates with relevant internships experience or certifications (e.g., Capital Markets Services Representative License) are encouraged to apply
2. Technical Skills:
- Familiarity with trading platforms, Bursa Malaysia/US Market/HKEX operations, and KYC/AML procedures.
- Basic understanding of financial instruments (stocks, ETFs) and trading terminology.
3. Language Proficiency:
- Fluent in English and Malay (written/spoken).
4. Soft Skills:
- Empathetic, patient, and meticulous with a customer-first mindset.
- Strong problem-solving, decision-making, and conflict-resolution skills.
- Ability to multitask under pressure while maintaining accuracy.
5. Shift Flexibility:
- Willingness to work on rotational shifts, including nights, weekends, public holidays, with shift allowances.
6. Certifications (Preferred but Not Mandatory):
- CMSRL, FIMM, or SC licensing would be advantageous.
Personal Qualities/Attributes:
1. Active Listening & Clarity:
- Ability to listen attentively to client concerns and articulate solutions clearly and concisely.
2. Empathy & Patience:
- Demonstrate emotional intelligence to handle frustrated or inexperienced clients calmly and professionally.
3. Adaptability & Learning Agility:
- Quickly adapt to market changes, new regulations, or platform updates and explain them to clients in simple terms.
4. Conflict Resolution:
- Skill in de-escalating tense situations (e.g., trading losses, account issues) with diplomacy.
5. Team Collaboration:
- Work effectively with dealers, remisiers, and compliance teams to resolve cross-departmental issues.
6. Time Management & Multitasking:
- Juggle multiple channels (calls, chats, emails) without compromising quality, especially during market hours.
7. Cultural Sensitivity:
- Navigate diverse client backgrounds (e.g., retail investors, high-net-worth individuals) with tact.
8. Positive Attitude & Resilience:
- Maintain professionalism under pressure (e.g., during market volatility or high inquiry volumes).
Job Type: Permanent
Benefits:
- Health insurance
- Professional development
Application Question(s):
- How many years of experience do you have in Customer Service/Customer Support?
- Are you able to work on night shifts and public holiday? Shift allowance will be provided.
- How much is your minimum expected salary?
- Do you have experience in using any investment/trading apps (e.g.: M+Global, Rakuten, Luno, Binance,.)?
- Are you able to work in our office at KL Eco City? *walking distance from LRT station
Work Location: In person
Customer service/Customer Support
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Urgent Hiring – MNC Company
Role: Customer Support / Service Center Analyst
For Application Contact: Ray –
Location: Sunway Velocity(mrt maluri)
Working Hours: Regular + Night Shift (4.30pm – 1.30am)
Salary:
- RM3,500 Non Mandarin
- RM4,000 – RM4,500 (Mandarin speakers, negotiable based on experience)
Requirements:
Minimum 1 year of experience in Finance or Accounting field (shared service center preferred)
Strong review & compliance skills (policy violations, duplicate claims, inconsistencies)
Able to work under pressure in a high-volume environment
Fluent in Mandarin & English (spoken & written)
Soft Skills:
Learning Agility – quick to learn & apply procedures
Teamwork – collaborative & supportive
Positive attitude & resilience
Job Types: Permanent, Contract
Contract length: 12 months
Pay: RM3, RM4,500.00 per month
Language:
- Mandarin (Preferred)
- Bahasa (Preferred)
Work Location: In person
Expected Start Date: 09/02/2025
Customer Support
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Job Description
Company Description
Vialing Sdn Bhd is a leading provider of SaaS-based educational solutions, committed to simplifying complex campus operations and enhancing institutional effectiveness. Our flagship product, SkyCampus, empowers education providers by streamlining processes, increasing productivity, and driving overall operational efficiency. At Vialing, we're passionate about transforming education through smart technology, delivering measurable impact in growth, financial performance, and academic management.
Role Description
Location: Cyberjaya, Malaysia (Hybrid – Office & Work from Home)
Supports: Clients in the Philippines (occasional travel required)
Language: Tagalog Speaker
Key Responsibilities
- Deliver timely and professional support to SkyCampus users via email, chat, or phone
- Diagnose and troubleshoot technical and functional issues
- Guide users on best practices and product usage to maximize value
- Liaise with internal teams (Product, Engineering, Customer Success) to resolve escalated issues
- Document customer interactions and maintain knowledge base content
- Occasionally travel to the Philippines for client meetings, training, and support sessions
Ideal Candidate Profile
- Strong logical thinking and analytical skills
- Tagalog Speaker
- Fluent in English (written and verbal)
- Based in Malaysia, with willingness to travel to the Philippines as required
- Background in Higher Education or familiarity with academic operations is highly preferred
- Tech-savvy and quick to learn new systems
- Comfortable working both remotely and in a team-oriented office environment
- Self-motivated, dependable, and customer-focused
Qualifications
- 1–3 years experience in Customer Support, Helpdesk, or similar roles
- Excellent communication and interpersonal skills
- Proven ability to troubleshoot and resolve customer issues
- Strong organizational skills and ability to manage time effectively
- Bachelor's degree in a relevant field (Education, IT, Business, etc.)
- Experience in EdTech, ERP, or SaaS platforms is an advantage
Why Join Vialing?
- Be part of an innovative company shaping the future of education
- Flexible hybrid work model
- Work with a diverse and passionate regional team
- Opportunity to contribute to meaningful change in Higher Education
Customer Support
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Job Description
Company Description
We at Juno Markets are passionate about providing an online trading environment with a wide range of financial products, innovative technology, and personalized service. Our focus is to create a dynamic and engaging experience for our traders. Join us to be part of an industry leader committed to excellence and innovation in the financial trading world.
Role Description
This is a full-time, on-site role located in Greater Kuala Lumpur for a Customer Support & Operations Associate (Mandarin speaking). The role involves providing exceptional customer service, ensuring smooth operations, communicating effectively with clients and team members, and applying analytical skills to resolve issues. The ideal candidate will assist in streamlining processes and contribute to a positive trading environment.
Qualifications
- Fluent in spoken and written Chinese
- Strong Customer Service and Interpersonal Skills
- Analytical Skills to troubleshoot and solve problems
- Effective Communication Skills in both Mandarin and English
- Experience or knowledge in Operations
- Excellent organizational and multitasking abilities
- Ability to work efficiently in an on-site team environment
- Proficiency in using trading platforms and tools is a plus
- Bachelor's degree in Business, Finance, or related field is beneficial
Customer Support
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Job Description
*Title*
Customer support/ Translation - MANDARIN / CANTONESE & ENGLISH
*Experience range*
0 – 5 years (we can consider a mix of fresher's/experienced translators/CS candidates)
-Open for SPM/Diploma holders
*Shifts*
Permanent night shift, shift allowances provided
*Work location*
Cyberjaya
*Language proficiency*
Mandarin/Cantonese & Good English (B2/C1) - Tests to be taken - Mandatory
*Working days*
Monday to Friday
- regular Saturday & Sunday Off
*Working hours*
9 PM to 6 AM/ 10 PM to 7 AM
*Salary range*
• Basic salary: *RM 4000 – 5000*
• Transportation allowance: *RM 500* per month (pro-rated) based on the number of working days travelled
• Night shift allowance: *RM 25 per night* *22 working days = RM 550
• Total all-inclusive salary: *5000 – 6000+*
*Note : RM 1000 joining bonus for all the candidates. This will be effective immediately.*
*MEDICAL Benefits*
In / Out patient benefits shall be provided for self, spouse & children (if any)
- Must be Fluent in mandarin
- Must be able to work onsite Cyberjaya, Selangor, Malaysia
Customer Support
Posted today
Job Viewed
Job Description
*Title*
Customer support/ Translation - MANDARIN / CANTONESE & ENGLISH
*Experience range*
0 – 5 years (we can consider a mix of fresher's/experienced translators/CS candidates)
-Open for SPM/Diploma holders
*Shifts*
Permanent night shift, shift allowances provided
*Work location*
Cyberjaya
*Language proficiency*
Mandarin/Cantonese & Good English (B2/C1) - Tests to be taken - Mandatory
*Working days*
Monday to Friday
- regular Saturday & Sunday Off
*Working hours*
9 PM to 6 AM/ 10 PM to 7 AM
*Salary range*
• Basic salary: *RM 4000 – 5000*
• Transportation allowance: *RM 500* per month (pro-rated) based on the number of working days travelled
• Night shift allowance: *RM 25 per night* *22 working days = RM 550
• Total all-inclusive salary: *5000 – 6000+*
*Note : RM 1000 joining bonus for all the candidates. This will be effective immediately.*
*MEDICAL Benefits*
In / Out patient benefits shall be provided for self, spouse & children (if any)
- Must be Fluent in mandarin
- Must be able to work onsite Cyberjaya, Selangor, Malaysia
Customer Support
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Job Description
About Us:
TheFlowOps is the simplest out of the box website builder for small businesses to go online. Our mission is to empower individuals to focus on pursuing their passion. You can learn more about us on
Join our dynamic team and be part of an exciting journey.
We're seeking a passionate Customer Support Specialist to join our growing team and serve as the voice of our company. In this role, you'll be the first point of contact for our valued customers, helping solve their challenges and ensuring they have an exceptional experience with our products and services.
What You'll DoCustomer Excellence
- Respond to customer inquiries via email, chat, and phone with professionalism and empathy
- Manage and resolve support tickets in Zendesk, maintaining high-quality standards and response times
- Troubleshoot technical issues and guide customers through step-by-step solutions
- Escalate complex issues to appropriate teams while maintaining ownership of customer relationships
Process & Improvement
- Document customer interactions and maintain accurate records in our CRM system
- Identify trends in customer feedback and collaborate with product teams on improvements
- Contribute to knowledge base articles and FAQ updates
- Participate in team meetings and training sessions to continuously improve service quality
Relationship Building
- Build rapport with customers and turn support interactions into positive brand experiences
- Follow up on resolved issues to ensure customer satisfaction
- Proactively reach out to customers when needed to prevent potential issues
Essential Qualifications
- 1-2 years of customer service or support experience (remote experience preferred)
- Excellent written and verbal communication skills
- Strong problem-solving abilities and attention to detail
- Experience with ticketing systems (Zendesk experience strongly preferred)
- Comfortable with technology and ability to learn new software quickly
- Empathy and patience when dealing with frustrated customers
Preferred Qualifications
- Previous experience in SaaS or tech support environments
- Familiarity with CRM systems and help desk best practices
- Basic understanding of web technologies (HTML, APIs, integrations)
- Multi-language capabilities
- Experience with live chat platforms and phone support
- Flexible work arrangements (remote-friendly culture)
- Professional development opportunities and training budget
- Modern tools and equipment to set you up for success
- Collaborative team environment with regular feedback and growth opportunities
Join a team that values customer obsession and believes that exceptional support is a competitive advantage. You'll have the opportunity to directly impact customer satisfaction while working with cutting-edge tools and supportive colleagues who care about your professional growth.
Ready to Apply?If you're excited about turning customer challenges into success stories and want to be part of a team that puts customers first, we'd love to hear from you
To apply: Send your resume and a brief cover letter explaining why you're passionate about customer support to
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Customer Support
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Handling correspondence from customer with queries on daily operation and quotations and queries for Immediate reply via e-mail.
Issuing and updating dockets.
Checking PO spec of books
Checking proofs for final stage before production.
Going down to production to update the status of titles before reporting back to customer.
Working with QA to get advances out to courier.
Updating and recording of report
Preparing materials for courier
Job Types: Full-time, Permanent
Pay: RM1, RM2,500.00 per month
Benefits:
- Cell phone reimbursement
- Free parking
- Maternity leave
- Opportunities for promotion
- Parental leave
Education:
- Diploma/Advanced Diploma (Preferred)
Work Location: In person
Customer Support
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Job Description
Job Title: Customer Service Executive
Location: Kuala Lumpur, Malaysia
Department: Global Support Team
Job Type: Full-time, Permanent
Shift: Rotational (24/7, including weekends & public holidays)
About the Role
We are looking for a dedicated and resourceful Customer Service Executive to join our fast-paced 24/7 Global Support Team. You will be the first point of contact for clients and tour leaders worldwide, delivering exceptional travel support services. Every day will bring new challenges, making this a dynamic and rewarding role where your communication skills will make a real impact.
Key Responsibilities
- Handle incoming calls, live chats, and emails from international clients and tour leaders.
- Provide prompt and effective solutions to travel-related issues.
- Coordinate with internal departments, hotel suppliers, and global MIKI offices.
- Offer emergency assistance and troubleshooting support when required.
- Manage and share booking and tour information through internal systems.
- Send hotel confirmations via email or fax as necessary.
- Support other departments and perform additional tasks as assigned.
Requirements
- Proficiency in English
- Willingness to work on rotational shifts, including overnight, weekends, and public holidays.
- Diploma holders: Minimum 1 year of customer service experience.
- SPM holders: Minimum 3 years of customer service experience.
- Experience in travel or hospitality is an advantage.
- Proficient in Microsoft Office and general computer applications.
Salary & Benefits
Basic Salary: RM3,000 – RM4,000 per month
Fixed Allowance: RM700.00 per month
Benefits:
- Medical insurance
- Additional leave entitlements
- Maternity & parental leave
- Career advancement opportunities
- Professional development
- Supportive, collaborative, and international work culture
We welcome applicants from all industries with a strong customer service background. Experience in travel is an advantage but not essential.
Ready to join our global travel support team? Apply now
Job Types: Full-time, Permanent
Pay: RM3, RM4,000.00 per month
Benefits:
- Additional leave
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
Application Question(s):
Are you currently employed? If yes, please specify your notice period.
What is your expected salary?
- Are you able to work on a rotational shift schedule, including public holidays and weekends?
Work Location: In person
Customer Support
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Job Description:
We are seeking an enthusiastic and proactive Customer Support to join our team. The ideal candidate will be responsible for engaging with our customers across various communication channels, including WhatsApp, Discord and email. You will be the bridge between our users and internal teams, ensuring a seamless experience by addressing queries, gathering feedback, and fostering a positive community atmosphere.
Job Responsibilities:
- Actively engage with customers on WhatsApp, Discord and email, providing timely and professional responses.
- Address and resolve user inquiries regarding the use of our platform, offering clear solutions and provide accurate information about products, services, and company rules.
- Foster a positive and inclusive community environment by initiating and participating in discussions.
- Gather user feedback and communicate relevant insights to internal teams.
- Collaborate with risk team, marketing teams and other internal teams to ensure timely resolution.
- Monitor community channels for emerging issues, trends, and opportunities.
- Develop and implement strategies to boost user engagement and community growth.
- Create and manage community events, such as AMAs, webinars, or contests.
- Prepare regular reports on community sentiment, engagement metrics, and user feedback.
Qualifications & Experience
- Minimum SPM or Diploma in any field.
- Good written in English, Mandarin and Bahasa Malaysia.
- Ability to handle multiple inquiries simultaneously and work under pressure.
- Ability to handle user concerns with empathy and problem-solving skills.
- Knowledge of trading or financial markets is an advantage.
- Able to work in different shift arrangements.
Attractive Remuneration and Employee Benefits
- On-The-Job Training Support
- Performance Bonus
- Rewards and Recognition