920 Customer Care jobs in Malaysia

The Customer Care Representative provides customer service, project management, and account management support to internal and external customers. This role plays a critical role in the order management process ensuring the timely processing of orders and realistic delivery dates are confirmed. The Customer Care Representative will develop long term relationships with assigned customers and key stakeholders. This role will liaise between customers and cross functional internal teams to ensure the timely and successful delivery of orders according to customer needs.

1. Demonstrate and foster Oliver Core Values
2. Receive and process customer orders while screening information for accuracy and completeness within 24hr of receiving
3. Acknowledge customer orders within 48 hours
4. Work closely with Specification Review and Development/Process Engineering to review and improve customer specifications
5. Follow up, escalate risks and potential problems with customer orders and parts to the appropriate team members in manufacturing, process engineering, production planning, pre-production areas, etc.
6. Prepare customer price quotations (requests), sample requests, order status information and facilitate other customer requests in an expeditious manner and to the standards set forth by management
7. Monitor customer orders throughout the manufacturing process, advising customers, Sales, and Operations of any significant delays and provide alternatives to ensure customer expectations are fulfilled
8. Consistently apply pricing and fees according to company policy to ensure high levels of service and revenue
9. Forecast and track key account metrics
10. Negotiate expedite fees and scheduling deviations requests for rushed deliveries
11. Work closely with planning and manufacturing to determine realistic shipping dates and clearly communicate updated order acknowledgment to customers and updated internal systems as needed
12. Capture customer complaints and track in accordance with established practices and procedures
13. Coordinate internally to ensure timely specification reviews and other customer information requests
14. Work closely with Regional Sales Managers to coordinate internal information requests, technical information, and quotes.

4-year degree in Business related field, or comparable experience

2 years of related customer service, sales or account management experience, or equivalent combination of education and experience

1. Customer Orientation – ability to focus on the changing needs and wants of the customer
2. Strong teamwork and problem-solving skills
3. The ability to develop, maintain and strengthen partnerships with others inside or outside the organization
4. Able to work independently or as a member of a team; must be organized and meet deadlines in stressful situations
5. Strong written and verbal communication skills
6. Ability to maintain positive relationships within a team environment; working well with people across the organization to gather information, make decisions, and recommendations to drive improvement
7. Ability to deal with a variety of interpersonal styles and personalities in an appropriate and diplomatic manner

1. Strong Microsoft Office skills and experience with CRM, ERP, and business applications
2. Demonstrated ability to follow through on details and enter data into computer systems, CRM, ERP quickly and accurately

1. Proven ability to manage multiple projects at a time while paying strict attention to detail
2. Excellent learning and presentation skills

1. 4-year degree in Business Administration, Management, Marketing or related field
2. 4-6 years of related customer service, sales or account management experience, supervisory experience

1. All duties and responsibilities of Customer Care Representative
2. Maintain a trusted advisor relationship with key or global accounts and customer stakeholders
3. Experience in managing Vendor Managed Inventory programs and Kanbans
4. Work closely with the Lead Customer Care Representative and Manager to assist in training of new hires and assist in process improvement
5. Consistently exceed expectations with effective communication/listening skills
6. Strong business acumen, identify and grow opportunities within the territory and collaborate with the sales team to ensure growth attainment

Prolonged periods of sitting at a desk and working on a computer. Must be able to lift up to 10lbs.

Ability to travel to customer facilities, plant locations and trade shows when necessary.

Responsible for delivery of customer care efforts, ensuring that all practices are in accordance with the company and department’s policies.

Responsible for the opening and closing of the Concierge Counter, ensuring all operations begin and end smoothly.

Manage the loaning of amenities such as wheelchairs, strollers, and other customer convenience items in accordance with standard procedures.

Handle and maintain proper records of all Lost & Found items , ensuring timely return to rightful owners.

Attend to customer feedback and inquiries through various channels:

Face-to-face interactions

Telephone calls

Customer Experience Hub (CEH) platform

Make public announcements when necessary to relay important information or updates to shoppers.

Assist in managing cases involving lost children or senior citizens , following mall SOPs to ensure their safety and well-being.

Conduct regular mall walks to stay informed about mall updates, tenants, and facilities for continuous learning and improved customer support.

Respond and provide support during emergency situations , including assisting with evacuations or directing customers to safety as required.

Basic understanding of customer experience and service principles.

Customer-oriented with a pleasant and approachable personality.

Able to read, write, and communicate effectively in English and Bahasa Malaysia .

Good interpersonal and communication skills.

Able to work independently and as part of a team.

Willing to work on shifts, weekends, and public holidays if required.

Prior experience in customer service, hospitality, or front desk roles is an added advantage.

AIG Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Join to apply for the Customer Care Executive role at AIG

AIG Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

2 weeks ago Be among the first 25 applicants

Join to apply for the Customer Care Executive role at AIG

Get AI-powered advice on this job and more exclusive features.

Customer Care Executive (Contact Centre)

Who We Are

American International Group, Inc. (AIG) is a leading global insurance organization. Building on 100 years of experience, today AIG member companies provide a wide range of property casualty insurance, life insurance, retirement solutions, and other financial services to customers in more than 80 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals protect their assets, manage risks and provide for retirement security.

General Insurance

General Insurance is a leading provider of insurance products and services for commercial and personal insurance customers. It includes one of the world’s most far-reaching property casualty networks. General Insurance offers a broad range of products to customers through a diversified, multichannel distribution network.

About The Role

What you need to know:

Job Description

• Provide exceptional customer service via multiple service channels including but not limited to telephone, emails, faxes, social media channels and other available service channels in the future and contribute towards improving Service Survey Net Promoter Score (NPS)
• Drive first contact resolution by focusing on resolving customer's inquiries during the first interaction
• Understand, research, identify and resolve customer’s complaint and proactively perform service recovery by understanding customers’ needs and requirements
• Proactive in discovering and voicing out opportunity for service and process improvement and actively participate in the process improvement activities
• Ensure retention of customers by discouraging cancellation and propose a solution that will suit customer's need
• Document all customer’s contact and interaction information according to standard operating procedures
• Recognize, document, and alert the management team of abnormal trends detected in customer’s calls and contacts
• Follow up on customer calls where necessary to ensure full resolution
• Must demonstrate high degree of integrity and confidentiality. Always maintain confidentiality of customer information at all time and adhere to all compliance guidelines, policies and regulations
• Accountable for meeting individual (KPIs) and team goals
• Drive self-learning and development by taking part in training and other learning opportunities to expand knowledge, skill and experience
• Proactively upsell or cross sell products and services by understanding and recognizing customer’s needs
• To provide cross functional collaboration work to ensure smooth daily operation within the department
• Other duties as assigned which may include job rotation, short term attachment, tasks and projects.
  
  

• Minimum high school or diploma holder
• Preferably 1-2 years contact center or customer service experience but not mandatory
• Language proficiency in English and Bahasa Malaysia. Knowledge of additional language/dialect is an added advantage
• Excellent listening, verbal and written communication skills
• Computer literacy and ability to navigate through multiple systems at any given time
• Possess customer service mindset, able to think critically and creative problem solver
• Ability to multitask and handle stressful situation appropriately
• Ability to adapt and work in a fast-paced and evolving work environment
• Team player with positive attitude
• Flexible to work staggered workhours, lunch breaks and during holidays when necessary, according to operational needs.
  
  

• Seniority level Entry level

• Employment type Full-time

• Job function Other
• Industries Insurance

Referrals increase your chances of interviewing at AIG by 2x

Get notified about new Customer Care Executive jobs in Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia .

WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 year ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 months ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago

Petaling Jaya, Selangor, Malaysia 1 day ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 day ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia MYR2,600.00-MYR3,200.00 1 month ago

Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 5 days ago

Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago

Mid Valley City, Federal Territory of Kuala Lumpur, Malaysia 5 days ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 day ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 6 days ago

Petaling Jaya, Selangor, Malaysia 1 day ago

Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

• Responsible to perform sample handling including sample inspection, sample sorting, sample registration to comply with requirement of ISO 17025.
• Assist reporting manager to ensure smoothen and effective daily operation.
• Ensure timeliness and accuracy on handling business inquiries as per the expectation of the customers.
• Responsible to handle indoor sales to assist walk in client and incoming call regarding on lab testing enquiry and follow up with client on proposal and sample submission.
• Responsible to communicate and liaise with client on the sample submission & any sample related issue to ensure sample integrity.
• Meeting the clients’ expectation in term of the incoming sample collection and outgoing laboratory reporting.
• Adherence to SGS Health, Safety and Environment (HSE) Policy by uphold a good safety behavior and exercising necessary standard and process when carry out your responsibilities at all times to ensure compliance to the HSE requirements.
• Perform any other responsibilities as assigned by your reporting manager and/or Senior Management
• Responsible to coordinate with different department including Laboratory, reporting, business and any back support function.
• Responsible to handle subcontracting task by handle sample courier and ensure the traceability of sample.
  
  

• Minimum educations of Degree in Science or any related field.
• Minimum 3-5 years’ experience in documentations and well understand standard operating procedure; fresh graduates are welcomed to apply.
• Good interpersonal skill and with good track record in the company.
• Able to work independently with minimum supervision.
  
  

• Flexi-Benefits and Group Insurance Coverage

Join to apply for the Customer Care Coordinator role at OnTheList

Join to apply for the Customer Care Coordinator role at OnTheList

Get AI-powered advice on this job and more exclusive features.

Founded in Hong Kong in 2016 by the French couple Delphine Lefay and Diego Dultzin Lacoste, OnTheList is Asia’s first members-only flash sales concept. OnTheList works directly with retail brands and official distributors, turning old inventory into opportunity by providing a sustainable way for brands to sell past-season items that would have otherwise ended up in landfills, while providing the best deals and steep discounts to our OnTheList members.

Since launching in Hong Kong in 2016, OnTheList has hosted over 3,700 flash sales and has built a community of over 1.2 million members across all regions. We’ve since expanded to Singapore, Australia, Malaysia, Korea, Shanghai, Beijing, Thailand, and Dubai.

Sustainability is rooted in who we are and motivates us to continue our mission. To date, we have saved over 1.6 million items from ending up in landfills. Forming OnTheLove, our CSR initiative, has allowed us to deepen our commitment to minimizing our carbon footprint while working with local organizations and hosting regular charity sales.

At OnTheList, our values guide everything we do: Family Spirit is driven by humility, fostering genuine connections with our community. Entrepreneurship thrives on curiosity, fueling innovation and growth. Panache reflects our passion for delivering exceptional experiences, while sustainability is rooted in our commitment to creating a positive impact on the world around us.

To cope with our upcoming flash sales we are looking for Customer Service Coordinator to join us.

If you’re after a challenge, are proactive and love luxury brands, this role might just be for you!

Customer Care Coordinator

The role is supporting the team to maintain a high level of customer satisfaction by resolving customer related issues; and enhance member loyalty by establishing rapport with the members across APAC market. Act as the first contact point of OnTheList retail and e-commerce market, to consistently deliver an exceptional customer experience to our global customers during their shopping journey.

WHAT WE WILL TRUST YOU WITH

• Handle and follow up daily customer enquiries for both Instore & Online platforms in a timely and professional manner (including but not limited to product and pricing, order status, billing checking, delivery, complaint, or any post-sales issues through email)
• Offer exceptional & courteous services to our members and provide support to our regional markets
• Manage customer complaints effectively and provide the best appropriate solutions to meet both customers’ needs and business objective
• Liaise with all brand partners for after sales support
• Maintain good communication with the external warehouse & delivery team to ensure orders are packed well and delivered on time
• Work closely with E-commerce Team for presale/aftersales issue and provide feedback for better customer experience
• Liaise with internal teams for online return & exchange procedures
• Analyse and evaluate customer feedback and provide suggestions to optimise customer experience for both online and offline platform in weekly meetings
• Support ad-hoc projects as assigned

WHAT IT TAKES

• Degree holder with relevant discipline
• Customer-oriented mindset with good telephone and written communication manner
• Highly-proficient in spoken and written English and Chinese (Cantonese & Mandarin)
• Well-organized, detail-minded, self-motivated, high responsibility
• Excellent MS Excel, Word and PowerPoint skills essential

• Seniority level Entry level

• Employment type Contract

• Job function Customer Service
• Industries Retail Apparel and Fashion

Referrals increase your chances of interviewing at OnTheList by 2x

Get notified about new Customer Service Coordinator jobs in Malaysia .

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 6 days ago

Petaling Jaya, Selangor, Malaysia 6 days ago

WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 months ago

Kuala Lumpur City, Federal Territory of Kuala Lumpur, Malaysia 8 hours ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia MYR3,000.00-MYR3,001.00 3 weeks ago

Malaysia MYR21,600.00-MYR24,000.00 1 month ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia MYR3,000.00-MYR4,000.00 2 weeks ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 7 months ago

WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 hour ago

WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 hour ago

Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 month ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

• Responsible in handling all customer enquiries and request from various platforms promptly and professionally.
• To update and maintain customer interaction in the database.
• Ensuring that all enquiries / cases are replied and recorded within the stipulated time.
• To assist in resolving customer complaints tactfully
• To maintain amicable working relationship with business partner and customers
• Prepare of monthly reports and documentation
  
  

• Minimum Diploma/ Higher Diploma in qualification
• Preferably with at least 3 years' working experience preferably in Customer Service or Administrative function.
• Good spoken and written English and Bahasa Malaysia. Ability to converse in Mandarin or any other language is an added advantage
• Fresh graduate are welcome to apply
• Customer oriented with good interpersonal and communication skills.
• Highly motivated and ability to work well within a team.
  
  

• 5 working days
• Min 14 Days Annual Leave per year
• Birthday Leave, compassionate Leave and etc
• Medical and insurance benefit
• Staff Purchase
  
  

• Interact with customer via inbound telephone calls to provide information and assistance.
• Achieve productivity standards and goals while maintaining the highest level of customer service.
• Process transactions and reply to inquiries about products and services.
• Record customer interactions, details of inquiries, complaint or comments as well as actions taken.
• Adherence to SGS Health & Safety (HS) Policy by uphold a good safety behavior and exercising necessary standard and process when carry out your responsibilities at all times to ensure compliance to the HS requirements.
• Perform any other responsibilities as assigned by your reporting manager and/or Senior Management.
  
  

• Minimum educations of SPM, Diploma or others.
• Minimum 1-2 years’ experience in documentations and well understand standard operating procedure; fresh graduates are welcomed to apply.
• Good interpersonal skill and with good track record in the company.
  
  

• Able to work independently with minimum supervision.

Fewer than 20 applicants. You still have a chance!

• Education & Experience: SPM Certificate holder with working experience OR Diploma holder with no work experience.
• Experience in customer service, sales support, or call center is beneficial.
• Proficiency in English and Bahasa Malaysia, both verbal and written.
• Fluent in written and spoken Mandarin to communicate with Mandarin-speaking customers is preferred.
• Proficient in Google Suite / MS Office.
• Pleasant attitude with a sense of ownership in answering inquiries and helping customers have a smooth and optimal viewing experience.
• Fresh graduates are encouraged to apply.
• Handle inbound and outbound inquiries via phone, email, WhatsApp, and Facebook.
• Work closely with team members and leaders to achieve quality results and productivity.
• Escalate unresolved issues or complaints to the appropriate stakeholders following the procedures.
• Support ad-hoc tasks and projects assigned by the Team Lead.
• Additional benefits include Attendance Allowance, Free Parking, Dental & Medical Allowances.

FAQ: Let’s ask the employer questions.

Never provide bank or credit card details when applying. Do not transfer money or complete unrelated online surveys. Report suspicious job ads.

2 days ago Be among the first 25 applicants

• Dealing with incoming calls and messages from clients, whether to answer queries, handle calls for service or sort out complaints;
• Identifying requirements and entering events into a computer system;
• Dispatching tasks to other units, when relevant;
• Invoicing or handling payments, where necessary;
• Sending letters, information sheets and other documents to clients;
• Advising clients of additional products or services.

• Fresh graduate and SPM leavers are encouraged to apply.
• Excellent hands-on skills with an eye for detail.
• Can speak in English and Bahasa Malaysia.
• Ability to work independently.
• Positive attitude and responsible character.
• Pleasant personality with a focus on excellence in customer service.
• Prior working experience will be an added advantage.
• Self-starter with good communication and interpersonal skills.
• Possess self-confidence and be able to actively interact with all relevant parties.

• Good environment
• Casual Attire
• Staff Purchase
• Insurance Coverage
• Medical Claim
• EPF/SOCSO

Entry level

Full-time

Other

Retail

Referrals increase your chances of interviewing at Machines Sdn Bhd by 2x

Petaling Jaya, Selangor, Malaysia 4 days ago