What Jobs are available for Customer Care in Malaysia?

Customer Care Consultant AIA Malaysia WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

This role is responsible for the internal process and project management, conducting deep dives on BNM findings and working closely with Managers and HOD to provide effective preventative and corrective measures. The role also covers execution of complaints handling activities of the department and to ensure effective and efficient management and delivery of excellent customer service within the Customer Care department.

Process and Complaints Management

Establish and maintain Standard Operating Procedures (SOPs) for complaint handling in alignment with BNM and Customer Experience (CX) requirements.

Disseminate updates on risk, compliance, and process changes across all levels within the Customer Care department.

Provide recommendations and workflow designs for new processes, ensuring quality, compliance, and gap identification in existing procedures.

Ensure consistent delivery of service excellence through effective handling of critical or ad‑hoc complaints via written, verbal, or face‑to‑face channels.

Monitor and document complaint handling quality, ensuring adherence to internal procedures and regulatory compliance.

Conduct root‑cause analysis and present complaint trends and findings to HOD, including recovery actions and case summary reports.

Manage complex and dynamic caseloads, offering expert support to frontline staff on escalated complaints.

Projects and New Initiatives

Lead departmental initiatives and projects aimed at complaint reduction and service quality improvement.

Collaborate with cross‑functional teams on scheduled and ad‑hoc projects.

Track project progress and provide timely updates to HOD, resolving issues as they arise.

Identify and advocate for system enhancements to improve customer service delivery.

Ensure timely execution of project deliverables as per stakeholder and management expectations.

Other Responsibilities

Perform additional duties as assigned by the supervisor to meet operational or strategic needs.

Support and oversee quality measurement systems, ensuring effective monitoring, analysis, and reporting.

Conduct regular calibration sessions with Customer Care counterparts and provide feedback on email quality and communication skills.

Excellent verbal and written communication skills, with the ability to engage internal and external stakeholders effectively.

Proficient in Microsoft Office (Word, Excel, PowerPoint) and CRM systems.

Degree in a related field and/or minimum of 3 years of relevant work experience in insurance/banking industry.

Strong commitment to customer satisfaction and service excellence.

High integrity and ability to manage complaints under tight deadlines.

Pleasant, patient, and friendly demeanor.

Strong analytical and decision‑making skills.

Requirements & Qualifications

Degree in a related field and/or minimum of 3 years of relevant work experience in insurance/banking industry.

Proficient in Microsoft Office (Word, Excel, PowerPoint) and CRM systems.

Strong commitment to customer satisfaction and service excellence.

High integrity and ability to manage complaints under tight deadlines.

Pleasant, patient, and friendly demeanor.

Strong analytical and decision‑making skills.

Seniority level

Mid‑Senior level

Employment type

Full-time

Job function

Customer Service and Consulting

Industries

Insurance and Financial Services

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Overview

REZO GROUP SDN BHD

is a fast-growing home appliances electrical products wholesaler company at Rawang, Selangor. We are hiring passionate male & female candidates in customer service. Candidates with e-commerce, telemarketing for sales and services experience have an advantage for the career path. This is a permanent job with career development. If you have soft skills, good communication, knowledge of after-sales & services, you are highly welcome to apply for this position. Job Duties

Answering customers' calls and inquiries through phone, message, email & app. Data entry, recording, generate reports, and filing administration. Good command in English (ability to speak Mandarin is an added advantage). Good communication skills and outgoing personality. Detail oriented and organized at work with good time management. Relevant customer service, e-commerce, telemarketing for sales and services work experience is an advantage to apply. Can commute to work. Fresh entry can apply. Benefits

Good working environment. Working with a young and vibrant work team. Personal development in the career and training enhancement. Only 5 working days per week (Monday - Friday). Application & Assessment

Your application will include the following questions: Which of the following statements best describes your right to work in Malaysia? What's your expected monthly basic salary? Which of the following types of qualifications do you have? How many years' experience do you have as a Customer Care Consultant? How would you rate your Mandarin language skills? Do you have data entry experience? Do you have customer service experience? Do you have experience in a sales role? What can I earn as a Customer Care Consultant.

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Add expected salary to your profile for insights To attend to customers' complaints /feedback and to ensure the complaints are resolved professionally in compliance with company service standard. To follow up on defect rectification progress and work closely with Technical Team for dispute resolution. To submit critical defects progress report in a timely manner to Technical Team for investigation and rectification. To propose an appropriate solution and provide them regular feedback for their continuous product quality improvement. To ensure compliance to regulatory and internal SOP. To perform other ad-hoc duties as assigned by the superior. Perform any other ad-hoc tasks as maybe assigned by the superior or Company. 2 Qualifications/Requirements

Candidate must possess at least SPM or equivalent At least 1 year (s) of experience in customer service preferable in property development industry. Able to speak in Malay/English, Mandarin will be an added advantage. Computer literate and knowledge in Microsoft Office. (Wordand Excel) High proficiency in written and verbal communication skills. Knowledge of building defect and able to work under pressure Able to work on weekends and public holidays. Possess own transport and willing to travel. Strong communication and interpersonal skill with positive attitude. Willing to be based in Chemor, Perak. Unlock job insights

Salary match Number of applicants Skills match Your application will include the following questions: What's your expected monthly basic salary? Which of the following types of qualifications do you have? How many years' experience do you have as a Customer Care Executive? Which of the following Microsoft Office products are you experienced with? Do you have customer service experience? Do you possess or have access to your own transportation? Are you willing to travel for this role when required?

SCIENTEX Group is a publicly listed company on the Main Market of Bursa Malaysia Securities Berhad since 1990, we are a leading manufacturer in flexible plastic packaging and a prominent developer of affordable homes in Malaysia. Our Property Division, focused on our core objective of addressing the growing need for affordable housing. With land banks exceeding 8,200 acres spanning seven states across Peninsular Malaysia, we are proud to have completed more than 30,000 affordable homes to date, providing greater access to home ownership for Malaysians. We invite dynamic and self-motivated individuals to be a part of this dynamic organization focusing in our Property Division! SCIENTEX Group is a publicly listed company on the Main Market of Bursa Malaysia Securities Berhad since 1990, we are a leading manufacturer in flexible plastic packaging and a prominent developer of affordable homes in Malaysia. Our Property Division, focused on our core objective of addressing the growing need for affordable housing. With land banks exceeding 8,200 acres spanning seven states across Peninsular Malaysia, we are proud to have completed more than 30,000 affordable homes to date, providing greater access to home ownership for Malaysians. We invite dynamic and self-motivated individuals to be a part of this dynamic organization focusing in our Property Division! What can I earn as a Customer Care Executive

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Customer Care, Consultant – AIA Malaysia Location:

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Join to apply for the

Customer Care, Consultant

role at

AIA Malaysia

About the Role Responsible for the internal process and project management, conducting deep dives on BNM findings and working closely with Managers and HOD to provide effective preventative and corrective measures. The role also covers execution of complaints handling activities of the department and to ensure effective and efficient management and delivery of excellent customer service within the Customer Care dept.

Find Your Better at AIA We don't simply believe in being 'The Best'. We believe in better – because there's no limit to how far 'better' can take us. We believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make. So that together we can support even more people - including our own - to live Healthier, Longer, Better Lives.

If you believe in better, we'd love to hear from you.

Roles and Responsibilities Process and Complaints Management

Establish and maintain Standard Operating Procedures (SOPs) for complaint handling in alignment with BNM and Customer Experience (CX) requirements.

Disseminate updates on risk, compliance, and process changes across all levels within the Customer Care department.

Provide recommendations and workflow designs for new processes, ensuring quality, compliance, and gap identification in existing procedures.

Ensure consistent delivery of service excellence through effective handling of critical or ad hoc complaints via written, verbal, or face‑to‑face channels.

Monitor and document complaint handling quality, ensuring adherence to internal procedures and regulatory compliance.

Conduct root cause analysis and present complaint trends and findings to HOD, including recovery actions and case summary reports.

Manage complex and dynamic caseloads, offering expert support to frontline staff on escalated complaints.

Projects and New Initiatives

Lead departmental initiatives and projects aimed at complaint reduction and service quality improvement.

Collaborate with cross‑functional teams on scheduled and ad‑hoc projects.

Track project progress and provide timely updates to HOD, resolving issues as they arise.

Identify and advocate for system enhancements to improve customer service delivery.

Ensure timely execution of project deliverables as per stakeholder and management expectations.

Other Responsibilities

Perform additional duties as assigned by the supervisor to meet operational or strategic needs.

Support and oversee quality measurement systems, ensuring effective monitoring, analysis, and reporting.

Conduct regular calibration sessions with Customer Care counterparts and provide feedback on email quality and communication skills.

Minimum Job Requirements

Excellent verbal and written communication skills, with the ability to engage internal and external stakeholders effectively.

Proficient in Microsoft Office (Word, Excel, PowerPoint) and CRM systems.

Degree in a related field and/or minimum of 3 years of relevant work experience in insurance/banking industry.

Strong commitment to customer satisfaction and service excellence.

High integrity and ability to manage complaints under tight deadlines.

Pleasant, patient, and friendly demeanor.

Strong analytical and decision‑making skills.

Passionate about delivering exceptional customer experiences.

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

Industry:

Insurance

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Overview

FIND YOUR 'BETTER' AT AIA We don’t simply believe in being ‘The Best’. We believe in better - because there’s no limit to how far ‘better’ can take us. We believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make. So that together we can support even more people - including our own - to live Healthier, Longer, Better Lives. If you believe in better, we’d love to hear from you. About the Role Responsible for the internal process and project management, conducting deep dives on BNM findings and working closely with Managers and HOD to provide effective preventative and corrective measures. The role also covers execution of complaints handling activities of the department and to ensure effective and efficient management and delivery of excellent customer service within the Customer Care dept. Roles and Responsibilities Process and Complaints Management

Establish and maintain Standard Operating Procedures (SOPs) for complaint handling in alignment with BNM and Customer Experience (CX) requirements. Disseminate updates on risk, compliance, and process changes across all levels within the Customer Care department. Provide recommendations and workflow designs for new processes, ensuring quality, compliance, and gap identification in existing procedures. Ensure consistent delivery of service excellence through effective handling of critical or ad hoc complaints via written, verbal, or face-to-face channels. Monitor and document complaint handling quality, ensuring adherence to internal procedures and regulatory compliance. Conduct root cause analysis and present complaint trends and findings to HOD, including recovery actions and case summary reports. Manage complex and dynamic caseloads, offering expert support to frontline staff on escalated complaints. Projects and New Initiatives

Lead departmental initiatives and projects aimed at complaint reduction and service quality improvement. Collaborate with cross-functional teams on scheduled and ad hoc projects. Track project progress and provide timely updates to HOD, resolving issues as they arise. Identify and advocate for system enhancements to improve customer service delivery. Ensure timely execution of project deliverables as per stakeholder and management expectations. Other Responsibilities

Perform additional duties as assigned by the supervisor to meet operational or strategic needs. Support and oversee quality measurement systems, ensuring effective monitoring, analysis, and reporting. Conduct regular calibration sessions with Customer Care counterparts and provide feedback on email quality and communication skills. Minimum Job Requirements

Excellent verbal and written communication skills, with the ability to engage internal and external stakeholders effectively. Proficient in Microsoft Office (Word, Excel, PowerPoint) and CRM systems. Degree in a related field and/or minimum of 3 years of relevant work experience in insurance/ banking industry. Strong commitment to customer satisfaction and service excellence. High integrity and ability to manage complaints under tight deadlines. Pleasant, patient, and friendly demeanor. Strong analytical and decision-making skills. Passionate about delivering exceptional customer experiences. Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives. You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

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Customer Care, Consultant page is loaded# Customer Care, Consultantlocations:

Kuala Lumpur, MY-AIA Malaysiatime type:

Full timeposted on:

Posted Todayjob requisition id:

JR-61721**FIND YOUR 'BETTER' AT AIA***We don’t simply believe in being ‘The Best’. We believe in better - because there’s no limit to how far ‘better’ can take us.**We believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make. So that together we can support even more people - including our own - to live Healthier, Longer, Better Lives.***If you believe in better, we’d love to hear from you.***About the Role**Responsible for the internal process and project management, conducting deep dives on BNM findings and working closely with Managers and HOD to provide effective preventative and corrective measures. The role also covers execution of complaints handling activities of the department and to ensure effective and efficient management and delivery of excellent customer service within the Customer Care dept.**Roles and Responsibilities**Process and Complaints Management* Establish and maintain Standard Operating Procedures (SOPs) for complaint handling in alignment with BNM and Customer Experience (CX) requirements.* Disseminate updates on risk, compliance, and process changes across all levels within the Customer Care department.* Provide recommendations and workflow designs for new processes, ensuring quality, compliance, and gap identification in existing procedures.* Ensure consistent delivery of service excellence through effective handling of critical or ad hoc complaints via written, verbal, or face-to-face channels.* Monitor and document complaint handling quality, ensuring adherence to internal procedures and regulatory compliance.* Conduct root cause analysis and present complaint trends and findings to HOD, including recovery actions and case summary reports.* Manage complex and dynamic caseloads, offering expert support to frontline staff on escalated complaints.Projects and New Initiatives* Lead departmental initiatives and projects aimed at complaint reduction and service quality improvement.* Collaborate with cross-functional teams on scheduled and ad hoc projects.* Track project progress and provide timely updates to HOD, resolving issues as they arise.* Identify and advocate for system enhancements to improve customer service delivery.* Ensure timely execution of project deliverables as per stakeholder and management expectations.Other Responsibilities* Perform additional duties as assigned by the supervisor to meet operational or strategic needs.* Support and oversee quality measurement systems, ensuring effective monitoring, analysis, and reporting.* Conduct regular calibration sessions with Customer Care counterparts and provide feedback on email quality and communication skills.# Minimum Job Requirements* Excellent verbal and written communication skills, with the ability to engage internal and external stakeholders effectively.* Proficient in Microsoft Office (Word, Excel, PowerPoint) and CRM systems.* Degree in a related field and/or minimum of 3 years of relevant work experience in insurance/ banking industry.* Strong commitment to customer satisfaction and service excellence.* High integrity and ability to manage complaints under tight deadlines.* Pleasant, patient, and friendly demeanor.* Strong analytical and decision-making skills.* Passionate about delivering exceptional customer experiences.*Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.**You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.* #J-18808-Ljbffr

The Customer Care Representative provides customer service, project management, and account management support to internal and external customers. This role plays a critical role in the order management process ensuring the timely processing of orders and realistic delivery dates are confirmed. The Customer Care Representative will develop long term relationships with assigned customers and key stakeholders. This role will liaise between customers and cross functional internal teams to ensure the timely and successful delivery of orders according to customer needs. Primary Responsibilities / Essential Functions

Demonstrate and foster Oliver Core Values Receive and process customer orders while screening information for accuracy and completeness within 24hr of receiving Acknowledge customer orders within 48 hours Work closely with Specification Review and Development/Process Engineering to review and improve customer specifications Follow up, escalate risks and potential problems with customer orders and parts to the appropriate team members in manufacturing, process engineering, production planning, pre-production areas, etc. Prepare customer price quotations (requests), sample requests, order status information and facilitate other customer requests in an expeditious manner and to the standards set forth by management Monitor customer orders throughout the manufacturing process, advising customers, Sales, and Operations of any significant delays and provide alternatives to ensure customer expectations are fulfilled Consistently apply pricing and fees according to company policy to ensure high levels of service and revenue Forecast and track key account metrics Negotiate expedite fees and scheduling deviations requests for rushed deliveries Work closely with planning and manufacturing to determine realistic shipping dates and clearly communicate updated order acknowledgment to customers and updated internal systems as needed Capture customer complaints and track in accordance with established practices and procedures Coordinate internally to ensure timely specification reviews and other customer information requests Work closely with Regional Sales Managers to coordinate internal information requests, technical information, and quotes. Basic Qualifications

Education:

4-year degree in Business related field, or comparable experience Experience:

2 years of related customer service, sales or account management experience, or equivalent combination of education and experience Interpersonal Skills:

Customer Orientation – ability to focus on the changing needs and wants of the customer Strong teamwork and problem-solving skills The ability to develop, maintain and strengthen partnerships with others inside or outside the organization Able to work independently or as a member of a team; must be organized and meet deadlines in stressful situations Strong written and verbal communication skills Ability to maintain positive relationships within a team environment; working well with people across the organization to gather information, make decisions, and recommendations to drive improvement Ability to deal with a variety of interpersonal styles and personalities in an appropriate and diplomatic manner Technical Skills:

Strong Microsoft Office skills and experience with CRM, ERP, and business applications Demonstrated ability to follow through on details and enter data into computer systems, CRM, ERP quickly and accurately Other Skills:

Proven ability to manage multiple projects at a time while paying strict attention to detail Excellent learning and presentation skills Preferred Qualifications for Senior Role

Education and/or Experience:

4-year degree in Business Administration, Management, Marketing or related field 4-6 years of related customer service, sales or account management experience, supervisory experience Senior:

All duties and responsibilities of Customer Care Representative Maintain a trusted advisor relationship with key or global accounts and customer stakeholders Experience in managing Vendor Managed Inventory programs and Kanbans Work closely with the Lead Customer Care Representative and Manager to assist in training of new hires and assist in process improvement Consistently exceed expectations with effective communication/listening skills Strong business acumen, identify and grow opportunities within the territory and collaborate with the sales team to ensure growth attainment Working Conditions

Prolonged periods of sitting at a desk and working on a computer. Must be able to lift up to 10lbs. Special Requirements

Ability to travel to customer facilities, plant locations and trade shows when necessary.

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Overview

Join to apply for the

Manager, Customer Care

role at

Align Technology . About Align: Align Technology is a publicly traded medical device company transforming smiles and changing lives. We develop innovative technology for Invisalign, iTero, and related services. We value entrepreneurship, authentic leadership, and collaboration. Location: APAC - Malaysia About This Opportunity

The Manager, Customer Service (ROA) plays a pivotal role in shaping and executing the customer success strategy. This position leads a regional team and collaborates with APAC customer-facing teams and global stakeholders to deliver a world-class customer experience. This role is ideal for a dynamic, hands-on leader in a fast-paced, international environment. In this role, you will…

Customer Success Leadership: Oversee customer success operations, ensuring alignment with business goals and delivering high-quality service that meets or exceeds KPIs and customer expectations. Cross-functional Collaboration: Partner with internal and external stakeholders to identify opportunities that enhance customer satisfaction and service ROI. Project Execution: Drive strategic initiatives, including new product launches and business process automation projects, ensuring effective execution and delivery. Customer Care Oversight: Manage support activities across assigned markets, enabling workflows that empower teams and contribute to NPS improvements. Commercial Infrastructure & Excellence: Lead development and execution of best-in-class strategies and customer excellence initiatives. Continuous Improvement: Champion process optimization to enhance operational efficiency and elevate customer experience. Leadership by Example: Lead the team in escalations and build rapport with global stakeholders. Success in this role requires a dynamic leader who thrives in a mid-sized international business and embodies Align’s culture. The role supports regional customers and ensures high-quality service and KPIs across markets. Customer Success & Retention

Develop strategies to enhance customer retention, loyalty, and satisfaction across ROA. Ensure a seamless customer journey from sales to support and maximize customer ROI. Define and monitor customer success metrics and KPIs. Analyze data to address challenges and identify opportunities. Collaborate with internal teams to develop a value proposition for iTero software and hardware. Monitor handling of customer requests and complaints; drive improvements. Lead initiatives to maintain high service standards and meet SLAs. Customer Care Operations

Lead a regional team of support agents, providing guidance and performance development. Develop and execute customer care strategies tailored to regional needs. Ensure high-quality support delivery and minimize downtime. Monitor team performance and service quality; drive adoption of tools and processes. Coordinate cross-functional relationships and act on customer feedback to drive improvements. Own business continuity for managing technical issues and onboarding of new team members. Strategic Projects & Initiatives

Support identification and implementation of Continuous Improvement initiatives. Coordinate between global and regional teams for project execution. Align with projects related to systems rollout, IT enablement, and process automation. Leadership & Culture

Promote Align’s Quality Policy and foster collaboration across teams. Ensure compliance with safety policies and participate in driving departmental goals. Perform other duties as assigned. Skills, Knowledge & Expertise

Knowledge of contact center operations, metrics, and IT systems (e.g., SFDC, Twilio, CMS). Experience in process management and continuous improvement. Project management, cross-functional project leadership, and system rollout experience. Business continuity planning and issue resolution. Strong analytical skills and ability to derive actionable insights from data. Proficiency in English; Bahasa Malaysia; Mandarin/Cantonese advantageous. Excellent communication, stakeholder management, and collaboration skills. Ability to thrive in ambiguity, fast-paced growth, and scalable operations. Experience in dental/orthodontic treatments or customer care center setups is a plus. How to Apply

Sound like a good fit? Click the Apply link to express interest. If not the right fit, consider joining our Talent Network for future opportunities. Legal & Diversity

Applicant privacy policy and our equal opportunity statements apply. Align is committed to a diverse workforce and inclusive culture. Applicants must be legally authorized to work in the country of application.

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To assist for all operational matters pertaining to CRM Department. Handle stock and service set from all branches. Inform & update customer for the service set status & readiness. Assist CRM Executive compiling proof of non-conformance product to supplier. Liaise closely with inter-department to ensure consistent high quality results and continuously strive for performance improvement. Any ad hoc tasks as assigned by the superior. CUSTOMER CARE ASSISTANT

Responsibilities:-

To assist for all operational matters pertaining to CRM Department. Handle stock and service set from all branches. Inform & update customer for the service set status & readiness. Assist CRM Executive compiling proof of non-conformance product to supplier. Liaise closely with inter-department to ensure consistent high quality results and continuously strive for performance improvement. Any ad hoc tasks as assigned by the superior. Requirements:-

Candidate must possess at least SPM or relevant qualifications in any field. Fresh Graduates/non graduate with 2 years related working experience are encouraged to apply. Computer literate with knowledge of MS office application. Possess good communication skills in English. Fluency in other languages is an advantage. Result oriented, good analytical and interpersonal skills. Applicant must be willing to work in Kota Kemuning. Interested candidates are invited to send in a full resume together with details of current and expected salaries as well as a recent passport-sized photograph to: Human Resource & Admin Department No.18, Jalan Anggerik Mokara 31/59, Kota Kemuning, 40460 Shah Alam, Selangor. Tel: Email:

OPENING TIME Outlet : Monday - Sunday : 10:00AM - 9:00PM Office : Monday - Friday : 9:30AM - 6:30PM #J-18808-Ljbffr