783 Customer Service Representative jobs in Malaysia

• Accurate data entry of runsheet information into UNIBIS.
• Escalation of runsheets to the onshore team as per SOPs
• Respond to queries for information and access relevant files
• Proactively communicate with customer via email
• Keeping sensitive customer or company information confidential
• Filing and data base maintenance
• Explore process improvement through Continuous Improvement initiative
  
  

• Organized and detailed oriented
• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Proficient in Microsoft Office or related software.
• Excellent organizational skills and attention to detail.
• Basic understanding of clerical procedures and systems such as recordkeeping and filing.
• Ability to work with others in a collaborative team environment as well as independently.
• Skills focussed on the ability to address/solve problems quickly and efficiently
• Typing speed and accuracy
• Proficiency in both spoken and written English
• Customer orientated, good people skills and able to work with people at all levels.
• Fresh Graduates are welcome to apply.
  
  

Commerce Access Sdn. Bhd. established in 2009 as part of the Commerce Dot Com Group of Companies, embarked on a mission in 2019 to share expertise and assist businesses in surpassing milestones while setting new growth benchmarks. The strategy involves providing the first line of sales and support using a multichannel integration platform to enhance the customer experience for all clients.

This initiative provides integrated customer service while diversifying its business. Through the multichannel integration platform, various talents, best-practice business processes, and cutting-edge technologies are synergized to deliver comprehensive and unified solutions for clients.

KEY RESPONSIBILITIES

• Handle a high volume of inbound calls with efficiency, professionalism, and a positive attitude.
• Engage with customers by actively listening, addressing inquiries, and providing solutions in a friendly and customer-focused manner.
• Manage multiple communication channels, including calls, emails, live chat, and social media platforms such as Facebook, Twitter, Instagram, and WhatsApp.
• Deliver prompt and high-quality support, ensuring a seamless and satisfying customer experience.
• Resolve customer issues accurately and thoroughly, prioritizing customer satisfaction and retention.
• Maintain and update customer records in the system with precision and attention to detail.
• Ensure compliance with data privacy policies while handling sensitive customer information.
• Stay updated on products, services, and promotions to provide relevant and informed assistance.
• Take on additional tasks as needed, contributing to team improvements and service excellence.

QUALIFICATIONS

• Minimum SPM qualification and 3 years of relevant experience in a customer contact centre or at least a Diploma, Advanced/Higher/Graduate Diploma, any field.
• Fluent in English and Bahasa Malaysia (additional languages are a plus).
• Proficiency in basic computer operations and familiarity with Microsoft Office applications are required. Experience working with electronic customer service systems is highly desirable.
• A good understanding of the company’s products and services is necessary to deliver accurate and effective customer support.
• Strong interpersonal and communication skills, show empathy, and be able to manage conflict situations with patience and professionalism.
• Strong customer service mindset with a genuine passion for assisting others.
• Willingness to work flexible shifts, including both day and night rotations.
• Prior customer service experience is an added advantage.

LOCATION

Petaling Jaya & Cyberjaya.

WHY JOIN US

• Comprehensive medical benefits for you, your spouse, and children, ensuring your well-being is our top priority.
• Rest easy with our group term life coverage, providing you with security and assurance.
• Stay energized with meal credit that keep you fueled throughout the day.
• An in-house futsal court, badminton court, plus a gym for post-work workouts.
• A variety of fun-filled events and gatherings to unwind.
• Achieve a healthy work-life balance, ensuring you thrive both in and out of the office.

Customer service representatives work directly with customers to provide assistance, resolve complaints, answer questions, and process orders

• To be responsible for coordinating with the material department in arranging and confirming the customer delivery schedule.
• Handles customer complaints, provides appropriate solutions and alternatives within the time limits.
• Follow up on the shipment commitment and payment with the customer.
• Handling the customer orders based on Sales Order Entry.
• Build sustainable relationships with customer accounts through open and interactive communication.
• Any other job may be assigned by his / her superior.

• Degree in Business Management or in any discipline.
• Ability to multitask and manage time effectively.
• Excellent communication and presentation skills.
• Fresh graduates are welcome to apply.
• Candidates who are fluent in Mandarin are preferred because the role requires candidates to interact with Mandarin-speaking clients.

No matter the location, or the role, every BizLink employee shares one mission: Make interconnection easier to improve the quality of life and turn customers' innovative ideas into reality.

You can always contact us on

• To attend to customer enquiries and orders
• Attend to incoming and outgoing phone customer phone calls
• Assisting sales marketing team in order processing
• Recording incoming and outgoing inventories
• Coordinate between warehouse and customers regarding order and delivery status
  
  

• Candidates must possess at least Primary/Secondary School/SPM/âOâ Level
• Computer literate and knowledge in Microsoft Office (Word and Excel)
• Language required: English, Bahasa Malaysia, Mandarin
• Internet savvy
• Excellent communication skills.
• Good at recording details
• Responsible and self-discipline
  
  

• KWSP
• SOCSO
• Medical claim included
• Annual and medical

Customer Service Representative page is loaded

Apply locations PJ State time type Full time posted on Posted 30+ Days Ago job requisition id JR100353

We continuously innovate to transform our financial services landscape - making banking better and easier. Join us at AFFIN, where the open minds meet and be inspired by a shared commitment to great work. You too can make a difference.

1. To provide frontline service to customers.
2. To deliver quality customer service in accordance with Bank's internal policies.
3. To perform back office functions as well as rendering customer service support.
4. To contribute towards branch's deposit growth and cross selling Deposit / Investment / Bancassurance / Banca Takaful products.

1. To take pro-active actions to prevent fraud and losses (internal & external).
2. To contribute to deposit growth by way of soliciting new accounts.
3. To assist in managing cost control for the branch as per approved budget.

1. Perform daily branch activities in accordance to Bank's internal policies & regulatory requirement.
2. Effective cash handling and ensure Mid Day and End of Day cash balancing is performed in accordance with procedures.
3. Ensure accuracy in day end balancing within reasonable time.
4. Compliance to individual teller/drawer limit.
5. Compliance to Bank's standard average serving time and average waiting time.
6. Daily vouchers bundling and cross checking of vouchers at the end of day.
7. Ensure compliance on regulatory requirements such as FSA, iFSA, PDPA, AMLA, PCT, FEA, FATCA, CRS etc.
8. Ensure satisfactory audit rating and issues raised are resolved within specified timeframe.
9. Perform filing, printing daily reports, bundling of daily vouchers, submission of documents via DIS, prepare monthly report and back room functions.

1. Ensure efficient customer service level in order to meet SLA as well as to alleviate any customer’s complaint.
2. Ensure accuracy and error free in service delivery.
3. Attend customer’s enquiries / complaints immediately and adhere to complaints escalation procedures.
4. To maintain good rapport with internal and external customers.

1. Resource management i.e. annual leave / attendance / branch meeting.
2. Participate in staff development including Structure on the Job Training (SOJT) / coaching.

1. To manage and undertake ad-hoc assignments assigned by Management from time to time.
2. Social commitment activities involvement (CSR).
3. To ensure cleanliness of the bank’s premise & SSL area.
4. Relief duties as and when required.
5. When performing relief function – Ensure compliance on onboarding process and policy of new accounts – SA/CA/FD/SDB.

1. To involve and contribute to any special event organised by branch.
2. Attend training on compliance, regulatory, product knowledge, customer services and other personal development and growth.
3. To incorporate AFFINBANK’s DNA to all staff in the branch and uphold team work spirit.

People are the heart of AFFIN BANK. We have a positive and supportive environment where we celebrate people’s personal growth and encourage them to be the best versions of themselves, both in the workplace and in their community.

Join AFFIN as we evolve to become a financial institution of the future, embracing innovation and technology to deliver unrivaled customer service. We're looking for colleagues who share our values and are ready to live them every day.

Explore the exciting opportunities and make a real impact on the future of finance. Come be a part of our journey today!

"Always About You"

At AFFIN, we strive to always connect and engage with our customers, to understand their changing needs and aspirations better. It represents our passion and commitment to the community we operate in, enabling us to quickly respond to changes and provide a personalised experience.

At AFFIN, our people are aligned to our values of customer centricity, creativity and value creation. Our tagline “Always about you”, was crafted to drive loyalty and build our reputation as a creative and innovative financial organisation.

Our people are at the heart of what we do and remain the focus of our customer centric culture. It’s about the initiatives we take in understanding and prioritising our stakeholders; our customers, employees and shareholders. As we venture through this metamorphosis journey, we are aware of their ever-changing needs and are embracing the new ways of this digital dimension. We put our hearts and minds into everything we do, to ensure that everyone we touch, receives unrivalled customer service.

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Posted Tuesday 14 January 2025 at 16:00 | Expires Monday 10 February 2025 at 15:59

We are looking for customer-oriented, self-driven, energetic individuals who are hungry for an excellent entry-level opportunity to get their foot in the door of a fast-growing, global organization! As a Prometric employee, you'll become part of a team of professionals who collectively know more about the testing and assessment industry than anyone in the world—all the while gaining new knowledge, skills, and experience that will enhance your career. We believe that employees are at the heart of our organization and drive our success.

Highly desirable shift hours between 8pm and 8am, Monday through Friday, with possibility of minimal weekend work. This is a contact center environment, with extended periods of time sitting at a desk handling inbound phone calls and/or processing applications via computer.

DUTIES & RESPONSIBILITIES:

1. To assist the candidate with all aspects of the testing process from registration to test delivery.
2. To interface between candidates, clients and test sites in a professional and efficient manner.
3. Achieve and maintain all key quality and productivity metrics.
4. Escalate unresolved candidate grievances to designated departments for further investigation.
5. To respond to incoming chats/emails/calls within a specified timeframe according to company guidelines.
6. To ensure excellent reliability with minimal unplanned absences as per company guidelines.
7. To attend required training to continually learn knowledge of practices, procedures, policies and clients.
8. To communicate and participate in team meetings, in order to share best practice and flag issues to the Team Manager.
9. To meet agreed objectives enabling the corporate objectives to be achieved.
10. Continuously identify work process improvements and communicate to Team Manager and (or) Management Team.

KNOWLEDGE, SKILLS & ABILITIES REQUIRED:

1. Candidate should at least possess SPM, Diploma (Advanced / Higher or Graduate) Bachelor’s Degree or equivalent.
2. Experience in Customer Service environment.
3. Excellent written and spoken English.
4. Ability to empathize and remain professional during all interactions.
5. Applicants should be willing to work on rotational shift, which covers both weekends and public holidays and night shift.

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Posted Thursday 20 March 2025 at 16:00 | Expires Monday 14 April 2025 at 15:59

DUTIES & RESPONSIBILITIES:

• To assist the candidate with all aspects of the testing process from registration to test delivery.
• To interface between candidates, clients and test sites in a professional and efficient manner.
• Follow company guidelines in issuing Promo Codes/Emergency Vouchers whilst adhering to Contact Centre policies and procedures.
• Achieve and maintain all key quality and productivity metrics.
• Escalate unresolved candidate grievances to designated departments for further investigation.
• To respond to incoming chats within a specified timeframe according to company guidelines.
• To respond to incoming emails within a specified timeframe according to company guidelines.
• To respond to incoming calls within a specified timeframe according to company guidelines.
• To ensure excellent reliability with minimal unplanned absences as per company guidelines.
• To attend required training to continually learn knowledge of practices, procedures, policies and clients.
• To communicate and participate in team meetings, in order to share best practice and flag issue to the Team Leader.
• To meet agreed objectives enabling the corporate objectives to be achieved.
• Continuously identify work process improvements and communicate to Team Leaders and (or) Management Team.

KNOWLEDGE, SKILLS & ABILITIES REQUIRED:

• Candidate should at least possess SPM, Diploma (Advanced / Higher or Graduate) Bachelor’s Degree or equivalent.
• Experience in Customer Service.
• Excellent written and spoken English.
• Applicants should be willing to work on rotational shift, which covers both weekends and public holidays and night shift.

Job Summary:

We are looking for a passionate and customer-focused individual to join our travel customer service team. You will be responsible for assisting customers with their travel-related inquiries including flight bookings, cancellations, rescheduling, itinerary management, and handling complaints or escalations efficiently.

Key Responsibilities:

• Handle incoming calls, chats, or emails from customers related to travel bookings (flights, hotels, packages, etc.)
• Assist customers with booking, modifications, cancellations, and refunds.
• Provide real-time information about travel policies, baggage rules, visa requirements, etc.
• Resolve customer complaints in a professional and timely manner.
• Maintain accurate records of customer interactions.
• Coordinate with backend teams, travel agents, and vendors when necessary.
• Ensure customer satisfaction and follow up on service feedback.

Requirements:

• Excellent verbal and written communication skills in Mandarin.
• Strong problem-solving and multitasking abilities.
• Willingness to work in rotational shifts, including weekends and holidays.

Responsibilities

• Communicate with customers via phone, email and chat
• Provide knowledgeable answers to questions about product, pricing and availability
• Work with internal departments to meet customer's needs
• Data entry in various platforms

Qualification:

~ Any SPM Holder/ any working experience are welcome.

~ Fresh Graduate fresher.

~ Should be 18+ years (law requirement).

Create the future with Affin! You too can make a difference.

We continuously innovate to transform our financial services landscape - making banking better and easier. Join us at AFFIN, where open minds meet and be inspired by a shared commitment to great work. You too can make a difference.

• To provide frontline service to customers.
• To deliver quality customer service in accordance with Bank's internal policies.
• To perform back office functions as well as render customer service support.
• To contribute towards branch's deposit growth and cross-selling Deposit / Investment / Bancassurance / Banca Takaful products.

• To take proactive actions to prevent fraud and losses (internal & external).
• To contribute to deposit growth by soliciting new accounts.
• To assist in managing cost control for the branch as per the approved budget.

• Perform daily branch activities in accordance with Bank's internal policies and regulatory requirements.
• Effective cash handling and ensure Mid Day and End of Day cash balancing are performed in accordance with procedures.
• Ensure accuracy in day-end balancing within a reasonable time.
• Compliance to individual teller/drawer limits.
• Compliance to Bank's standard average serving time and waiting time.
• Daily vouchers bundling and cross-checking of vouchers at the end of day.
• Ensure compliance with regulatory requirements such as FSA, iFSA, PDPA, AMLA, PCT, FEA, FATCA, CRS, etc.
• Ensure satisfactory audit ratings and resolve issues raised within the specified time frame.
• Perform filing, print daily reports, bundle vouchers, submit documents via DIS, prepare monthly reports, and perform back room functions.

• Ensure efficient customer service to meet SLA and address customer complaints.
• Ensure accuracy and error-free service delivery.
• Attend to customer inquiries and complaints immediately, adhering to escalation procedures.
• Maintain good rapport with internal and external customers.

• Manage resources such as annual leave, attendance, and participate in staff development including SOJT/coaching.

• Manage and undertake ad-hoc assignments assigned by Management.
• Participate in CSR activities.
• Maintain cleanliness of the bank premises and SSL area.
• Perform relief duties as required, ensuring compliance with onboarding processes for new accounts.

• Participate and contribute to branch-organized events.
• Attend training on compliance, regulatory requirements, product knowledge, customer service, and personal development.
• Uphold AFFINBANK’s DNA and team spirit.