1,559 Customer Service Representative jobs in Malaysia

IMPORTANCE :

• Candidates who can begin right away will be prioritized.
• Deliver comprehensive on-the-job financial training .
• Fluency in Mandarin —including listening, reading, and writing—is essential.

SUMMARY :

As a Customer Service Representative , your role will involve assisting clients through various mediums including phone, email, and chat, ensuring outstanding customer service and satisfaction.

JOB RESPONSIBILITIES :

• Clearly convey important information to customers.
• Address customer concerns and issues with attentive listening, empathy, professionalism, and exceptional service skills.
• Engage with customers via phone, live chat, and email to resolve inquiries and challenges.
• Provide top-tier support across all communication channels.
• Evaluate customer needs, deliver research-informed solutions, and clarify any doubts.
• Strive for immediate resolutions while collaborating with partners and departments to meet service standards.
• Offer insights on tools, processes, and guidelines to streamline workflows and enhance customer experiences.
• Deliver outstanding service to achieve high levels of customer satisfaction using appropriate protocols.
• Foster enduring relationships and surpass customer expectations.
• Manage document translations and address complaints by providing timely and appropriate solutions.
• Assist team members and management with various tasks as required.

Job Purpose

To support customers by providing helpful information, answering questions and responding to complaints.

• To manning the information counter, welcoming customer and assisting customers with enquiries and provide accurate information
• To manage lost and found items services in the mall
• Respond to injuries and accident in the mall
• To manage and monitor all common facilities i.e. maintain the hygiene of the first aid room, wheelchair, baby stroller, etc
• Support the Marketing Communications department in all promotional activities / campaigns / events including event set-up, redemption
• To handle customer complaints and feedback

• SPM/STPM OR Diploma Holder
• Relevant training or courses that Secretary and Administrative

• Possess at least 1- or 2-years' experience in Secretary and Office Administrator

Overview

Company: Global HR Solutions | Project Recruitment | Contract Staffing | RPO

Position Type: Full Time, Contract

Salary Range / Rate: RM 3,000 - RM 3,300

• Attend to customer inquiries, complaints, reviews, and feedback through calls and emails.
• Assess customers' needs and recommend suitable products and services.
• Build a friendly and helpful relationship with customers.
• Respond to customer queries in a timely and accurate manner.
• Update our internal database with feedback and details of customer interactions.
• Gather customer feedback and share it with teammates or team leaders.
• Work well with the customer service team.
• Stay up-to-date with products and services available to customers.

• Fresh graduates with a Diploma or Degree are encouraged to apply as training will be provided.
• 6 months to 1 year of experience in customer service or contact center (preferred).
• Ability to work well with and support the customer service team.
• Strong communication and writing skills in Mandarin as to handle for China market.
• Willing to interact with customers from different cultures and backgrounds.
• Comfortable working independently.
• Able to assist both local and international customers.
• Ability to perform well in a fast-paced environment.

Founded in 2009, IntelliPro is a global leader in talent acquisition and HR solutions. Our commitment to delivering unparalleled service to clients, fostering employee growth, and building enduring partnerships sets us apart. We continue leading global talent solutions with a dynamic presence in over 160 countries, including the USA, China, Canada, Singapore, Japan, Philippines, UK, India, Netherlands, and the EU.

IntelliPro, a global leader connecting individuals with rewarding employment opportunities, is dedicated to understanding your career aspirations. As an Equal Opportunity Employer, IntelliPro values diversity and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, or any other legally protected group status. Moreover, our Inclusivity Commitment emphasizes embracing candidates of all abilities and ensures that our hiring and interview processes accommodate the needs of all applicants. Learn more about our commitment to diversity and inclusivity at

Compensation: The pay offered to a successful candidate will be determined by various factors, including education, work experience, location, job responsibilities, certifications, and more. Additionally, IntelliPro provides a comprehensive benefits package, all subject to eligibility.

• Act as the main liaison between the customer and internal departments.
• Handle customer inquiries, order processing, and delivery coordination.
• Monitor and follow up on customer orders, production status, and shipment schedules.
• Communicate clearly with production, planning, logistics, and engineering teams to meet customer requirements.
• Provide prompt updates to customers on order status, issues, and delivery changes.
• Manage customer complaints, feedback, and resolve service-related issues quickly.
• Coordinate customer audits, quality concerns, and engineering change requests (ECO).
• Track customer forecasts and update internal planning teams.
• Ensure customer documentation, reports, and delivery records are accurate and on time.
• Maintain good, professional relationships with dedicated customer accounts.
  
  

• Fresh graduates are encouraged to apply.
• Previous experience in customer service or related fields (e.g., telemarketing, billing, customer liaison) will be an advantage, but is not essential.
• Proficient in basic computer applications such as Microsoft Excel and Word.
• Possess good communication and interpersonal skills.
• Able to multi-task, prioritise workload, and manage time effectively.
• Proficiency in Mandarin is required to liaise with customers from China.
  
  

• Annual leave and sick leave
• Bonus
• KWSP and SOCSO
• Medical & Insurance Coverage
• Yearly Increments to upgrade your basic salary yearly & improve your lifestyle.
• Career Progression opportunities - you maybe able to get promotion easily.

Overview

Join to apply for the Customer Service Representative role at Yaoyao Malaysia Info Tech Sdn Bhd .

Location: Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia.

This range is provided by Yaoyao Malaysia Info Tech Sdn Bhd. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

• Manage the team of CS ICs and establish SOPs.
• Responsible for the live chat communication (pre-sales & after-sales) of PH customers.
• Responsible for the maintenance of private messages and comments on the brand's official social media.
• Respond to customer needs in a timely manner, guide purchases, and improve customer retention and conversion of consultation.
• Help customers deal with after-sales problems according to the SOP process and improve customer satisfaction.
• Accurately fill in the customer service work tickets as required to ensure the completeness and accuracy of the work tickets.
• Participate in cross-department/cross-team communication and promote the rapid resolution of various pre-sales and after-sales problems.
• Closely coordinate with the international team, maintain consistency, and continuously improve customer satisfaction.

• Achieve at least Diploma certificate
• Fluent in English and Bahasa Malaysia (listening, speaking, reading, writing). Additional language is a plus.
• Has the ability to create and/or produce documents.
• Good learning ability, communication skills, execution ability and comprehension ability.
• Experience working in customer service teams, particularly for e-commerce platforms.
• Reliable and pays close attention to detail.

• EPF/SOCSO
• Annual Leave
• Medical Leave
• Annual bonus
• Performance Bonus
• Rotational shift
• Overtime pay
• Training provided
• Dynamic working environment

• Mid-Senior level

• Full-time

• Customer Service
• Retail

Join to apply for the Customer Service Representative role at Mission Consultancy Services Sdn. Bhd.

Are you passionate about delivering exceptional service? Do you thrive in a fast-paced, dynamic environment? If so, we invite you to join us as a Customer Service Representative and be part of a high-performing team with a leading provider in the utility sector. This role is perfect for individuals eager to make a positive impact on customers lives while advancing their professional careers.

• Handle customer inquiries related to tariffs, usage, account status, products, and services across multiple channels (phone, email, chat).
• Provide expert advice on energy efficiency, renewable energy options, and product usage to help customers make informed decisions.
• Assist with reconnection requests, self-metering, and account updates.
• Manage auto-debit setups and bill forecasting for smooth service delivery.
• Address billing and metering issues, ensuring timely resolution and turning challenges into opportunities for improvement.
• Monitor and process inquiries and complaints to ensure adherence to service-level agreements (SLAs).
• Support reposting and manual payment postings, ensuring accuracy and efficiency.
• Handle inquiries and rescheduling requests for nationwide smart meter installations.
• Provide exceptional support during periods when SLAs are not met, going the extra mile to resolve issues efficiently.

• Education: Minimum Diploma or equivalent qualification.
• Experience: At least 6 months in customer service or a call center role. Utilities or telecommunications experience is a bonus. Fresh graduates are welcome to apply.
• Skills: Outstanding communication and interpersonal skills in Bahasa Malaysia and English.
• Excellent problem-solving abilities with a solutions-oriented mindset.
• Ability to manage high-volume calls professionally while maintaining accuracy.
• Proficiency in MS Office and CRM software.
• Availability: Willingness to work flexible shifts, including weekends and public holidays.
• Location: Kuala Lumpur or Penang branch.

We are committed to creating a supportive and rewarding work environment where your efforts are valued, and your career can thrive. With exciting opportunities for growth, professional development, and skill enhancement, this role offers the perfect platform to build your future.

• Competitive basic salary of up to RM 2,400.00.
• Health insurance coverage.
• Structured training programs to enhance your skills.
• Opportunities for career growth within the organization.

If you’re a dedicated and results-driven individual with a passion for customer service, we’d love to hear from you! Submit your application today to take the next step in your career.

• Employment type: Full-time
• Seniority level: Not Applicable
• Location: Kuala Lumpur or Penang

Overview

Customer Service Representative at Viyest Interior Design

Location: Jalan Cochrane Cheras, Kuala Lumpur, Malaysia. Employment type: Full-time. Seniority level: Associate. Job function: Customer Service. Industry: Architecture and Planning.

• Maintain a self-starter attitude while processing sales transactions and providing excellent customer service.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Record all customer requests and forward those requests to the proper departments.
• Build customer relationships and answer questions with product knowledge.
• Process orders, forms, applications, and requests.
• Keep records of customer interactions, transactions, comments, and complaints.
• Respond to customer questions and provide relevant information.
• Ensure products are delivered to customers in a timely manner and uphold company standards by all personnel.
• Collaborate with sales teams in meetings with a friendly, can-do attitude and reliable attendance.

• Required language(s): Bahasa Malaysia, English.
• Applicants must be willing to work at Jalan Cochrane Cheras.
• Preferably experienced in customer service.
• Must be able to work on weekends and public holidays.
• Training will be provided.
• Fresh graduates are encouraged to apply.

• EPF / SOCSO
• Uniform

Please submit an up-to-date CV when applying. Be quick—we are excited to receive your application soon!

Contact: (WhatsApp)

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Service Desk Support for the APAC region, including Marketing & Channel support, Learning Management System, Repair RMA, Contract Administration, and Delivered Quality. Recruiter: NCS Global | Sourcing, Interviewing, Hiring.

• Handle internal and external requests (portal engagement, order/shipment issues, training account issues, contract administration).
• Deliver exceptional customer service via phone, email, chat, and online platforms.
• Act as the main liaison between customers/partners and the company.
• Maintain accurate partner contact information and assist with system access.
• Acquire and maintain product knowledge to support inquiries and identify sales opportunities.
• Follow established service procedures and meet company service standards.
• Cross-train within the team for flexibility.
• Perform other assigned duties; shift work and teamwork required.

• Bachelor degree in related field. Open for fresh graduates.
• At least 1 - 2 years' of relevant work experience.
• Skilled phone calls and excellent verbal, written, and interpersonal skills.
• Ability to multi-task, organize, and prioritize work.
• Looking for candidate who can communicate and write in English and Chinese.
• Candidate who can speak, read & write Chinese as need to support China customers (Mandatory).

Shift pattern: 6am-3pm (Earliest shift); 11am-8pm (Latest shift).

• Entry level

• Contract

• Customer Service

• Outsourcing/Offshoring

Join to apply for the Customer Service Representative role at AFFIN Group .

Get AI-powered advice on this job and more exclusive features.

Create the future with Affin! You too can make a difference.

We continuously innovate to transform our financial services landscape - making banking better and easier. Join us at AFFIN, where open minds meet and a shared commitment to great work inspires you to make a difference.

To provide frontline service to customers. To deliver quality customer service in accordance with Bank's internal policies. To perform back office functions as well as rendering customer service support. To contribute towards branch's deposit growth and cross selling Deposit / Investment / Bancassurance / Banca Takaful products.

• To take pro-active actions to prevent fraud and losses (internal & external).
• To contribute to deposit growth by way of soliciting new accounts.
• To assist in managing cost control for the branch as per approved budget.

• Perform daily branch activities in accordance to Bank's internal policies & regulatory requirements.
• Effective cash handling and ensure Mid Day and End of Day cash balancing is performed in accordance with procedures.
• Ensure accuracy in day end balancing within reasonable time.
• Compliance to individual teller/drawer limit and to Bank's standard average serving time and average waiting time.
• Daily vouchers bundling and cross checking of vouchers at the end of day; ensure compliance with regulatory requirements such as FSA, iFSA, PDPA, AMLA, PCT, FEA, FATCA, CRS etc.
• Ensure satisfactory audit rating and issues raised are resolved within specified time frame.
• Perform filing, printing daily reports, bundling of daily vouchers, submission of documents via DIS, prepare monthly report and back room functions.

• Ensure efficient customer service level in order to meet SLA and alleviate any customer’s complaint.
• Ensure accuracy and error-free service delivery.
• Attend customer’s inquiries / complaints immediately and adhere to complaints escalation procedures.
• Maintains good rapport with internal and external customers.

• Resource management (annual leave / attendance / branch meetings).
• Participate in staff development including Structure on the Job Training (SOJT) / coaching.

• To manage and undertake ad-hoc assignments assigned by Management from time to time.
• Social commitment activities involvement (CSR).
• To ensure cleanliness of the bank’s premise & SSL area.
• Relief duties as and when required; when performing relief function – ensure compliance on on-boarding process and policy of new accounts – SA/CA/FD/SDB.

• To involve and contribute to any special event organised by branch.
• Attend training on compliance, regulatory, product knowledge, customer services and other personal development and growth.
• To incorporate AFFINBANK’s DNA to all staff in the branch and uphold teamwork spirit.

• Entry level

• Full-time

• Other
• Industries: Banking