405 Customer Service Manager jobs in Malaysia

About EPOS

Backed by Ant International (a global leader in digital payments, digitisation, and financial technology solutions) EPOS, part of its global merchant payment services Antom, is a leading Point-of-Sale (POS) digital solutions provider based in Singapore. Supporting Ant International's mission to empower SMEs, EPOS will leverage Antom's digital capabilities as the organisation's central hub to serve regional small and medium sized businesses with integrated O2O solutions. With a growing presence across Singapore, Malaysia and Vietnam, we're continuing to look for passionate individuals to join our diverse and driven teams. As we expand across Asia, we aim to create meaningful, small yet powerful changes for businesses around the world together. About this Role

We are seeking an

experienced and results-driven Customer Service Manager (Malaysia)

to lead and elevate our customer support function. This role is critical in ensuring an outstanding service experience for our clients while driving continuous improvement in customer satisfaction and service efficiency. The ideal candidate is a proactive leader with strong problem-solving abilities, a customer-first mindset, and the capability to build and manage a high-performing support team. Responsibilities

Leadership & Team Development : Lead, mentor, and develop the customer service team to ensure high performance and service excellence; foster a customer-centric culture and establish clear service standards; provide training and coaching to enhance technical knowledge and service capabilities. Customer Experience & Service Operations : Develop and implement strategies to enhance the overall customer experience; oversee day-to-day operations, ensuring consistent service quality and productivity across channels (call, email, WhatsApp chats); monitor and analyze customer feedback, identifying trends and areas for improvement. Process Improvement & Performance Management : Define and track key performance indicators (KPIs) to measure and improve service efficiency and customer satisfaction; identify and implement process and procedures opportunities to optimize service response times, issue resolution and quality assurance workflows. Problem Resolution & Escalation Management : Handle escalated customer issues, ensuring timely and effective resolutions; develop action plans to minimize recurring service challenges. Stakeholders : Collaborate with cross-functional teams, including sales, product, and operations, to drive service excellence; act as the key liaison between customers and internal teams to address complex service needs; liaise with internal and external parties to enhance workflow efficiency and process improvements. Requirements

You have 3–5 years of experience leading a customer service team, preferably in the technology industry. You are proficient in English and Mandarin (written and verbal). You have experience handling POS systems (highly preferred). You have a proven track record in leadership with a focus on team-building, coaching, and driving results. You are proficient in Excel and CRM software (HubSpot). You are a fantastic communicator with strong problem-solving skills and the ability to work under pressure. You are driven, self-motivated, independent and committed to success. You are open-minded, enthusiastic and willing to learn. You have an entrepreneurial mindset and are comfortable rolling up your sleeves to get things done. Other information

Seniority level: Mid-Senior level Employment type: Full-time Job function: Customer Service Industries: Software Development

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**Job Description Summary**
All resources, and logistics required to perform services and maintenance activities on customers' site/property. These activities contribute to, maintain, repair and refurbish sold or existing products. Includes all types of maintenance service (preventive and remedial), manage maintenance facilities and field services engineering. Owns/influences budgets and operating plans. The role is guided by operating policy. Works with cross functional teams. The role has autonomy within the operational area or a segment within a larger business unit. The role may have a major impact on a small business unit or Family within a Function or P&L. High levels of evaluative judgment and operational acumen are required to achieve outcomes. This role is expected to provide techno commercial solution to customer issues and as well act as customer focal point from OEM standpoint.
**Job Description**
**Company Overview:**
Are you ready to see your career take flight? At GE Aerospace, we believe the world works better when it flies. We are a world-leading provider of jet engines, components, and integrated systems for commercial and military aircraft. We have a relentless dedication to the future of safe and more sustainable flight and believe in our talented people to make it happen.
**Site Overview:**
GE Aerospace engines power a diverse range of commercial aircraft. Through strategic partnerships, we drive innovation and support the growth of aviation across Asia Pacific. The future of flight in Asia Pacific is filled with the most promising innovations and new possibilities. GE Aerospace stands at the forefront of these advancements. For more than 40 years, GE Aerospace has been a trusted partner to the commercial aviation sector in Asia Pacific.
**Role Overview:**
+ Act as the single point of contact to the customer for timely and satisfactory resolution of concerns covering a wide variety of support services offered for assigned region, product, or coverage area - Responsible for knowledge of assigned region, coverage area, or product lines, their associated configuration installations, and represents the most direct access to all appropriate internal functions to support the customer · Establish and maintain contact to provide on-going technical and business support to assigned customers in designated geographic region or coverage area
+ Developing expertise in own function. May include roles that are experts in their discipline, providing professional or thought leadership . Influences policy and ensures delivery within area of responsibility, linking with other parts of the organization.
+ Interprets internal and external business challenges and recommends best practices to improve products, processes or services. Utilizes understanding of industry trends to inform decision making process.
+ Leads others to find creative solutions within complex manufacturing processes with technical variety and/or interdependent production cycles. Employs sophisticated operational/product management, manufacturing or engineering techniques. Interaction with adjacent functions needed to solve issues. Has the ability to evaluate quality of information received and questions conflicting data for analysis. Uses multiple internal and external resources outside of own function to help arrive at a decision.
+ May lead functional teams or projects with moderate resource requirements, risk, and/or complexity. Presents business or technical discipline solutions to leaders. Communicates complex messages and negotiates mainly internally with others to adopt a different point of view. Influences peers to take action and may negotiate with external partners, vendors, or customers.
+ Leads customer team for providing amicable solution for customer issues, balanced on technical and commercial aligned with existing contract with customers.
**Ideal Candidate:**
The ideal candidate is a passionate advocate for customer success, with a deep commitment to delivering exceptional outcomes in the aviation industry. They possess strong influencing skills, leveraging storytelling to inspire and align stakeholders, and demonstrate commercial acumen through effective negotiation and problem-solving. With experience in customer-facing roles, they excel at building trusting relationships and leading teams to rally around customer needs, ensuring a customer-driven mindset is at the forefront of every action.
**Required Qualifications**
+ Bachelor's degree from an accredited university or college.
+ This role requires overall more than 15 years of experiences , more than 5 years of experience in the Services & Customer Service Management of an Aerospace related industry
**Preferred Qualifications**
+ Quick learner, strategically prioritizes work, committed
+ Strong communicator, decision-maker, collaborative
+ analytical-minded, challenges existing processes, critical thinker
At GE Aerospace, we have a relentless dedication to the future of safe and more sustainable flight and believe in our talented people to make it happen. Here, you will have the opportunity to work on really cool things with really smart and collaborative people. Together, we will mobilize a new era of growth in aerospace and defense. Where others stop, we accelerate.
**Additional Information**
**Relocation Assistance Provided:** No
#LI-Remote - This is a remote position
GE Aerospace is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

Overview

Technical Customer Service Manager (Korean Speaker) – Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia. Full-time.

Orange Business is the Orange Group entity dedicated to businesses and organizations. Our experience as a telco operator and now an IT services company enables us to support the sustainable digital transformation of enterprise businesses worldwide.

The Technical Customer Service Manager role is a technical, customer-facing role responsible for ensuring service quality and operational excellence for SDWAN and IP network services across assigned enterprise customer accounts. The role requires strong experience with Cisco SDWAN or Fortinet SDWAN, and involves leading support engagements, managing service changes, and ensuring SLA compliance. You will need excellent communication skills to liaise effectively with clients, along with a problem-solving mindset focused on customer satisfaction and continuous improvement.

Responsibilities

• Act as the primary point of contact for enterprise customers regarding operational issues, incidents, and service performance of SDWAN and IP network services.


• Generate and deliver monthly reports tracking SLA metrics: performance, quality, change requests, and network capacity.


• Manage change requests involving SDWAN configurations (e.g., QoS, policy, tunnels) and conduct acceptance testing for service modifications.


• Coordinate end-to-end testing and validation of newly deployed or upgraded SDWAN services with internal teams and customers.


• Lead technical review meetings with customers to discuss incidents, trends, improvements, and service evolution.


• Work closely with project management, engineering, and field operations teams to ensure aligned service delivery and quick resolution of escalated issues.


• Maintain detailed service documentation, configuration records, and network design archives for operational handover.


• Identify service gaps and proactively recommend or initiate improvements to meet or exceed customer expectations.


• Ensure compliance with Service Level Agreements (SLAs) and manage incident escalation paths.


• Support capacity planning, network optimization discussions, and planning workshops with customer and account teams.


• Validate billing against service inventory to ensure accuracy and contractual compliance.

Qualifications
Experience

• Minimum 2 years of hands-on experience in SDWAN support and deployment (Cisco or Fortinet preferred).


• Proven success working with enterprise customers, preferably in high-availability sectors (e.g., automotive, manufacturing, finance).


• Experience handling SLA-driven service models and service management processes in ITIL.


• Comfortable leading technical meetings and translating network issues to non-technical stakeholders.

Certifications (Preferred)

• Cisco CCNP/CCIE (Enterprise, Routing & Switching, or Security)


• Fortinet NSE 4–7 (preferably with SDWAN modules)


• VMware SDWAN or Silver Peak certifications (optional but a plus)


• ITILv4 foundation or ITIL Intermediate


• In-depth knowledge of SDWAN architecture and protocols (e.g., SDWAN overlay, VPN, routing)


• Hands-on experience with SDWAN deployment, configuration, and troubleshooting


• Familiarity with SDWAN vendors (e.g., Cisco Viptela, VMware VeloCloud, Fortinet, Silver Peak)


• Understanding of network security principles related to SDWAN


• Ability to integrate SDWAN with existing network infrastructure


• Knowledge of cloud connectivity and hybrid network solutions


• Experience with network monitoring and performance optimization tools


• Understanding of SDWAN security policies, compliance standards, and best practices to ensure secure and compliant network operations.


• Ability to recommend and implement improvements to SDWAN configurations and designs to support evolving business requirements and future growth.

Soft Skills & Language Requirements

• Strong analytical thinking and structured problem-solving skills.


• Excellent communication in both Korean and English (verbal and written).


• Customer-oriented attitude with a proactive, ownership-driven mindset.


• Able to work both independently and collaboratively in high-pressure situations.

Orange Business is an Equal Opportunity Employer. We are committed to a diverse workforce and do not discriminate on the basis of age, gender, race, ethnic origin, sexual orientation, gender identity or gender expression, religion/belief, national origin, marital status, disability or veteran status.

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Overview

LUXASIA — Federal Territory of Kuala Lumpur, Malaysia

The Customer Care Manager plays an important role in managing and developing customer care operations across several markets. Responsible for leading and coaching teams across different geographies, the role ensures excellence in service delivery, efficient order management, and a seamless customer experience. A key focus of this role is to represent the Customer Care function in the SAP S/4HANA implementation, using deep process knowledge to guide system design, ensure operational readiness, and support successful adoption. This role will work cross-functionally to enhance service processes and support continuous improvement, while building a high-performing team that can scale with the business.

Responsibilities

• Customer Care Team Leadership: Manage, coach, and develop Customer Care teams across multiple markets, fostering a high-performance, service-oriented culture. Provide day-to-day leadership to ensure accurate and timely execution of order management, returns, and customer issue resolution. Set team goals aligned with business objectives and service KPIs (e.g., OTIF delivery, order accuracy, response time). Conduct regular performance reviews and identify training opportunities. Serve as the escalation point for complex customer issues.
• SAP S/4HANA Implementation (Customer Care Workstream Lead): Act as the Customer Care Process Lead for the SAP S/4HANA implementation, representing operational needs across assigned markets. Lead end-to-end process mapping for current-state vs future-state design. Ensure SAP configuration reflects customer care requirements. Participate in requirements gathering, testing (UAT), data migration validation, training, and go-live support. Collaborate with project teams to align systems with service workflows and customer experience objectives. Champion change management within the team to ensure adoption of new processes and tools.
• Operational Excellence & Stakeholder Management: Identify opportunities to streamline customer care operations through standardization, automation, and enhanced systems usage. Develop strong relationships with cross-functional teams (Sales, Marketing, Supply Chain, Logistics, Finance). Analyze order/service data to generate insights and recommendations for improving customer satisfaction and operational efficiency. Drive compliance with company policies, data accuracy, and service quality standards.

Key Qualifications & Requirements

• Bachelor’s Degree in Business Administration, Operations, Supply Chain, or related field.
• 6-8 years of relevant experience, including 3-4 years in a people management role in customer service or order-to-cash operations.
• Proven experience with SAP S/4HANA or a similar ERP system.
• Strong knowledge of order-to-cash processes, customer account management, and returns handling.
• Experience managing teams across multiple countries or regions is highly desirable.
• Track record of driving process improvements and navigating systems transformation projects.
• Excellent communication, leadership, and stakeholder management skills.

EEO & Inclusion

LUXASIA aspires to build a One Team of talents that reflects the diversity of the communities in our operating markets. LUXASIA is committed to providing equal employment opportunities to all individuals, regardless of race, colour, religion, gender, sexual orientation, age, disability, nationality or ethnic origin, cultural background, social group, marital status, or any other characteristics as provided by law.

Application & Privacy

To explore other career opportunities, visit our careers page. If you have questions, please email us. We regret that only shortlisted candidates will be contacted. By proceeding with your application, you confirm that you have read LUXASIA’s recruitment privacy notice and consent to the collection and processing of your personal data as described in the notice.

Employment Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Customer Service and Supply Chain
• Industries: Retail and Retail Health and Personal Care Products

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You will deliver high-quality customer service across the SEA region by being the primary liaison between regional IC customers, IC sales teams, and the supply chain function. You will ensure customer satisfaction through order processing, proactive issue resolution, and continuous improvement in service delivery across borders. You will be reporting directly to SEA Supply Chain Director.

Key Responsibilities

• Be a central point of contact for IC customers across SEA markets (e.g., Malaysia, Vietnam, Thailand, Indonesia).

• Monitor IC CSR team to process and manage customer orders promptly using Oracle systems.

• Monitor IC CSR team to meet customer requirements by routine order cycle management and supply chain activities.

• Monitor IC CSR team to manage order tracking, delivery follow-up, and respond promptly to customer inquiries and complaints.

• Support IC OTIF (On-Time-In-Full) performance monitoring and reporting.

• Collaborate with the commercial team to understand customer requirements and adapt service support accordingly.

• Escalate critical issues or recurring service failures and participate in cause investigations.

• Evaluate IC CSR team performance; improve poor performers and recognize good performers to enhance capability.

Qualifications

• 5-8 Yrs CSR or planning related experience related with MFG / Industrial / Trading in a regional or multi-country environment.

• Experience working with ERP systems (Oracle preferred).

• Strong interpersonal skills and ability to manage stakeholders across different departments and geographies.

• Detail-oriented with a proactive, problem-solving mindset.

About us:

Here at PPG we make it happen, and we seek candidates of the highest integrity and professionalism who share our values, with the commitment and drive to strive today to do better than yesterday – everyday.

PPG: WE PROTECT AND BEAUTIFY THE WORLD

Through leadership in innovation, sustainability and color, PPG helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways than does any other company. To learn more, visit and follow @ PPG on Twitter.

The PPG Way

Every single day at PPG:

We partner with customers to create mutual value.

We are "One PPG" to the world.

We trust our people every day, in every way.

We make it happen.

We run it like we own it.

We do better today than yesterday – everyday.

PPG provides equal opportunity to all candidates and employees. We offer an opportunity to grow your career in an environment that provides a fulfilling workplace for employees, creates an environment for learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, marital status, veteran status, sexual orientation, gender identity or expression. If you need assistance to complete your application due to a disability, please email

PPG values your feedback on our recruiting process. We encourage you to visit Glassdoor.com and provide feedback on the process, so that we can do better today than yesterday.

Benefits will be discussed with you by your recruiter during the hiring process.

#LI-Onsite

PPG pay ranges and benefits can vary by location which allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including, but not limited to, skill sets, experience and training, qualifications and education, licensure and certifications, and other organizational needs. Other incentives may apply.

Our employee benefits programs are designed to support the health and well-being of our employees. Any insurance coverages and benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.

About us:

Here at PPG we make it happen, and we seek candidates of the highest integrity and professionalism who share our values, with the commitment and drive to strive today to do better than yesterday – everyday.

PPG: WE PROTECT AND BEAUTIFY THE WORLD
Through leadership in innovation, sustainability and color, PPG helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways than does any other company. To learn more, visit and follow @ PPG on Twitter.

The PPG Way
Every single day at PPG:
We partner with customers to create mutual value.
We are “One PPG” to the world.
We trust our people every day, in every way.
We make it happen.
We run it like we own it.
We do better today than yesterday – everyday.

PPG provides equal opportunity to all candidates and employees. We offer an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, marital status, sexual orientation, gender identity or expression. If you need assistance to complete your application due to a disability, please email

PPG values your feedback on our recruiting process. We encourage you to visit Glassdoor.com and provide feedback on the process, so that we can do better today than yesterday.
Benefits will be discussed with you by your recruiter during the hiring process. #J-18808-Ljbffr

Overview

LUXASIA — Federal Territory of Kuala Lumpur, Malaysia The Customer Care Manager plays an important role in managing and developing customer care operations across several markets. Responsible for leading and coaching teams across different geographies, the role ensures excellence in service delivery, efficient order management, and a seamless customer experience. A key focus of this role is to represent the Customer Care function in the SAP S/4HANA implementation, using deep process knowledge to guide system design, ensure operational readiness, and support successful adoption. This role will work cross-functionally to enhance service processes and support continuous improvement, while building a high-performing team that can scale with the business.

Responsibilities

Customer Care Team Leadership: Manage, coach, and develop Customer Care teams across multiple markets, fostering a high-performance, service-oriented culture. Provide day-to-day leadership to ensure accurate and timely execution of order management, returns, and customer issue resolution. Set team goals aligned with business objectives and service KPIs (e.g., OTIF delivery, order accuracy, response time). Conduct regular performance reviews and identify training opportunities. Serve as the escalation point for complex customer issues.

SAP S/4HANA Implementation (Customer Care Workstream Lead): Act as the Customer Care Process Lead for the SAP S/4HANA implementation, representing operational needs across assigned markets. Lead end-to-end process mapping for current-state vs future-state design. Ensure SAP configuration reflects customer care requirements. Participate in requirements gathering, testing (UAT), data migration validation, training, and go-live support. Collaborate with project teams to align systems with service workflows and customer experience objectives. Champion change management within the team to ensure adoption of new processes and tools.

Operational Excellence & Stakeholder Management: Identify opportunities to streamline customer care operations through standardization, automation, and enhanced systems usage. Develop strong relationships with cross-functional teams (Sales, Marketing, Supply Chain, Logistics, Finance). Analyze order/service data to generate insights and recommendations for improving customer satisfaction and operational efficiency. Drive compliance with company policies, data accuracy, and service quality standards.

Key Qualifications & Requirements

Bachelor’s Degree in Business Administration, Operations, Supply Chain, or related field.

6-8 years of relevant experience, including 3-4 years in a people management role in customer service or order-to-cash operations.

Proven experience with SAP S/4HANA or a similar ERP system.

Strong knowledge of order-to-cash processes, customer account management, and returns handling.

Experience managing teams across multiple countries or regions is highly desirable.

Track record of driving process improvements and navigating systems transformation projects.

Excellent communication, leadership, and stakeholder management skills.

EEO & Inclusion LUXASIA aspires to build a One Team of talents that reflects the diversity of the communities in our operating markets. LUXASIA is committed to providing equal employment opportunities to all individuals, regardless of race, colour, religion, gender, sexual orientation, age, disability, nationality or ethnic origin, cultural background, social group, marital status, or any other characteristics as provided by law.

Application & Privacy To explore other career opportunities, visit our careers page. If you have questions, please email us. We regret that only shortlisted candidates will be contacted. By proceeding with your application, you confirm that you have read LUXASIA’s recruitment privacy notice and consent to the collection and processing of your personal data as described in the notice.

Employment Details

Seniority level: Mid-Senior level

Employment type: Full-time

Job function: Customer Service and Supply Chain

Industries: Retail and Retail Health and Personal Care Products

#J-18808-Ljbffr

Overview

Technical Customer Service Manager (Korean Speaker)

– Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia. Full-time. Orange Business is the Orange Group entity dedicated to businesses and organizations. Our experience as a telco operator and now an IT services company enables us to support the sustainable digital transformation of enterprise businesses worldwide. The Technical Customer Service Manager role is a technical, customer-facing role responsible for ensuring service quality and operational excellence for SDWAN and IP network services across assigned enterprise customer accounts. The role requires strong experience with Cisco SDWAN or Fortinet SDWAN, and involves leading support engagements, managing service changes, and ensuring SLA compliance. You will need excellent communication skills to liaise effectively with clients, along with a problem-solving mindset focused on customer satisfaction and continuous improvement. Responsibilities

Act as the primary point of contact for enterprise customers regarding operational issues, incidents, and service performance of SDWAN and IP network services. Generate and deliver monthly reports tracking SLA metrics: performance, quality, change requests, and network capacity. Manage change requests involving SDWAN configurations (e.g., QoS, policy, tunnels) and conduct acceptance testing for service modifications. Coordinate end-to-end testing and validation of newly deployed or upgraded SDWAN services with internal teams and customers. Lead technical review meetings with customers to discuss incidents, trends, improvements, and service evolution. Work closely with project management, engineering, and field operations teams to ensure aligned service delivery and quick resolution of escalated issues. Maintain detailed service documentation, configuration records, and network design archives for operational handover. Identify service gaps and proactively recommend or initiate improvements to meet or exceed customer expectations. Ensure compliance with Service Level Agreements (SLAs) and manage incident escalation paths. Support capacity planning, network optimization discussions, and planning workshops with customer and account teams. Validate billing against service inventory to ensure accuracy and contractual compliance. Qualifications

Experience

Minimum 2 years of hands-on experience in SDWAN support and deployment (Cisco or Fortinet preferred). Proven success working with enterprise customers, preferably in high-availability sectors (e.g., automotive, manufacturing, finance). Experience handling SLA-driven service models and service management processes in ITIL. Comfortable leading technical meetings and translating network issues to non-technical stakeholders. Certifications (Preferred)

Cisco CCNP/CCIE (Enterprise, Routing & Switching, or Security) Fortinet NSE 4–7 (preferably with SDWAN modules) VMware SDWAN or Silver Peak certifications (optional but a plus) ITILv4 foundation or ITIL Intermediate In-depth knowledge of SDWAN architecture and protocols (e.g., SDWAN overlay, VPN, routing) Hands-on experience with SDWAN deployment, configuration, and troubleshooting Familiarity with SDWAN vendors (e.g., Cisco Viptela, VMware VeloCloud, Fortinet, Silver Peak) Understanding of network security principles related to SDWAN Ability to integrate SDWAN with existing network infrastructure Knowledge of cloud connectivity and hybrid network solutions Experience with network monitoring and performance optimization tools Understanding of SDWAN security policies, compliance standards, and best practices to ensure secure and compliant network operations. Ability to recommend and implement improvements to SDWAN configurations and designs to support evolving business requirements and future growth. Soft Skills & Language Requirements

Strong analytical thinking and structured problem-solving skills. Excellent communication in both Korean and English (verbal and written). Customer-oriented attitude with a proactive, ownership-driven mindset. Able to work both independently and collaboratively in high-pressure situations. Orange Business is an Equal Opportunity Employer. We are committed to a diverse workforce and do not discriminate on the basis of age, gender, race, ethnic origin, sexual orientation, gender identity or gender expression, religion/belief, national origin, marital status, disability or veteran status.

#J-18808-Ljbffr

You will deliver high-quality customer service across the SEA region by being the primary liaison between regional IC customers, IC sales teams, and the supply chain function. You will ensure customer satisfaction through order processing, proactive issue resolution, and continuous improvement in service delivery across borders. You will be reporting directly to SEA Supply Chain Director. Key Responsibilities Be a central point of contact for IC customers across SEA markets (e.g., Malaysia, Vietnam, Thailand, Indonesia).

Monitor IC CSR team to process and manage customer orders promptly using Oracle systems.

Monitor IC CSR team to meet customer requirements by routine order cycle management and supply chain activities.

Monitor IC CSR team to manage order tracking, delivery follow-up, and respond promptly to customer inquiries and complaints.

Support IC OTIF (On-Time-In-Full) performance monitoring and reporting.

Collaborate with the commercial team to understand customer requirements and adapt service support accordingly.

Escalate critical issues or recurring service failures and participate in cause investigations.

Evaluate IC CSR team performance; improve poor performers and recognize good performers to enhance capability.

Qualifications 5-8 Yrs CSR or planning related experience related with MFG / Industrial / Trading in a regional or multi-country environment.

Experience working with ERP systems (Oracle preferred).

Strong interpersonal skills and ability to manage stakeholders across different departments and geographies.

Detail-oriented with a proactive, problem-solving mindset.

About us: Here at PPG we make it happen, and we seek candidates of the highest integrity and professionalism who share our values, with the commitment and drive to strive today to do better than yesterday – everyday. PPG: WE PROTECT AND BEAUTIFY THE WORLD Through leadership in innovation, sustainability and color, PPG helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways than does any other company. To learn more, visit and follow @ PPG on Twitter. The PPG Way Every single day at PPG: We partner with customers to create mutual value. We are "One PPG" to the world. We trust our people every day, in every way. We make it happen. We run it like we own it. We do better today than yesterday – everyday. PPG provides equal opportunity to all candidates and employees. We offer an opportunity to grow your career in an environment that provides a fulfilling workplace for employees, creates an environment for learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, marital status, veteran status, sexual orientation, gender identity or expression. If you need assistance to complete your application due to a disability, please email PPG values your feedback on our recruiting process. We encourage you to visit Glassdoor.com and provide feedback on the process, so that we can do better today than yesterday. Benefits will be discussed with you by your recruiter during the hiring process. #LI-Onsite PPG pay ranges and benefits can vary by location which allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including, but not limited to, skill sets, experience and training, qualifications and education, licensure and certifications, and other organizational needs. Other incentives may apply.

Our employee benefits programs are designed to support the health and well-being of our employees. Any insurance coverages and benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.

About us:

Here at PPG we make it happen, and we seek candidates of the highest integrity and professionalism who share our values, with the commitment and drive to strive today to do better than yesterday – everyday.

PPG: WE PROTECT AND BEAUTIFY THE WORLD Through leadership in innovation, sustainability and color, PPG helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways than does any other company. To learn more, visit and follow @ PPG on Twitter.

The PPG Way Every single day at PPG: We partner with customers to create mutual value. We are “One PPG” to the world. We trust our people every day, in every way. We make it happen. We run it like we own it. We do better today than yesterday – everyday.

PPG provides equal opportunity to all candidates and employees. We offer an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, marital status, sexual orientation, gender identity or expression. If you need assistance to complete your application due to a disability, please email

PPG values your feedback on our recruiting process. We encourage you to visit Glassdoor.com and provide feedback on the process, so that we can do better today than yesterday. Benefits will be discussed with you by your recruiter during the hiring process. #J-18808-Ljbffr

About Agoda

Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with a global network of 4.7M hotels and holiday properties worldwide, plus flights, activities, and more. Based in Asia and part of Booking Holdings, our 7,100+ employees representing 95+ nationalities in 27 markets foster a work environment rich in diversity, creativity, and collaboration. We innovate through a culture of experimentation and ownership,enhancing the ability for our customers to experience the world.

Our Purpose - Bridging the World Through Travel

We believe travel allows people to enjoy, learn and experience more of the amazing world we live in. It brings individuals and cultures closer together, fostering empathy, understanding and happiness.We are a skillful, driven and diverse team from across the globe, united by a passion to make an impact. Harnessing our innovative technologies and strong partnerships, we aim to make travel easy and rewarding for everyone.

Get to Know our Team:

Agoda’s Customer Support Team understands that travel can be an everchanging environment. That is why we provide in-person, real-time help around the clock and in 38 languages. No matter the issue, we present the best of Agoda’s values to each customer with multiple support channels and a strong desire to serve. Certainly, doing more than answering phone calls or replying to emails, our specialists actively look for ways to improve our customer’s experience. We quickly adapt to challenges by collaborating with other teams and experimenting on everything we can. This has allowed us to develop new and effective products that produce meaningful results and continue to drive Agoda’s business performance. Our Customer Support Team serves a daily role in contributing to a core strength and service of Agoda with a clear vision and a focus on efficient and satisfying customer support.

Are you a dynamic leader with a knack for driving success in a multicultural environment? This role is responsible for leading the customer service teams supporting Japan teamsvas they provide support to customers across voice, email, chat, and back-office activities. Whether you're local or international, we're ready to welcome you aboard and will provide a relocation package to ensure a smooth transition to life in Kuala Lumpur.

The Manager of Customer Experience Group provides vision, leadership, and guidance to each team leader and associates in the key operating areas through performance and goal setting. Effectively communicates with team, developing a climate in which information is shared openly. Clearly defines team goals and expectations. Develops tactical plans to reach these goals.This role requires a high level of personal and professional skills associated with running globaloperations teams. First and foremost, this is a people leader role and enabling local teams to be successful is core to the role. In addition to being a brilliant people leader and communicator, the ideal candidate will bring a vision, a sense of curiosity, a passion for travel, keen analytical skills, a tech-centricmindset,and a willingness to lead by example.

This position will report to the Headof Customer ServiceDelivery: North Asiaandis open to local applicants only. No Visa support will be available.

What You'll Do:

• Lead diverse teams across markets with unique requirements, regulations, and practices.
• Continually strive to exceed partners' expectations.
• Guide your team through frequent changes in technology, processes, and business priorities.
• Identify and drive solutions for your regions using an agile, data-driven approach, including designing, and running experiments.
• Collaborate with a variety of functions such as RTA, WFM, Content, Finance, Operational Excellence, L&D, Analytics, and Talent Management.
• Present results and propose solutions to Senior Leaders and stakeholders.
• Understands thekey drivers of customer satisfaction & dissatisfaction and workswith customer serviceleaderstoaddresscustomer dissatisfactionand implement self-healing processes where possible.
• Regularlyreview customer feedback andQA insightsto helpeducate teams about Agoda products and servicesas well asidentify customer handling improvementopportunities.

What You'll Bring:

• A minimum of 10 years of work experience, with at least 3 years in a senior role managing operational responsibilities (contact center, vendor management at scale, etc.).
• Excellent problem-solving capabilities, with a knack for identifying process improvement opportunities using a data-driven approach.
• The ability to successfully lead or support multiple initiatives concurrently.
• A proven track record of leading change.
• Persuasive skills to convince senior leaders.
• A fast-paced approach to problem-solving and decision-making.
• The ability to foster a culture of personal development through coaching and partnership with L&D, engagement, and continuous improvement.
• Excellent verbal and written communication skills in English.
• Excellent personal and interpersonal skills to lead the team and partner effectively with other departments.
• E-commerce or travel industry experience is a plus.

Bonus Points for:

• Project management certifications (PMP, Six Sigma, COPC or equivalent), travel industry experience and Online Travel knowledge
• Are you ready to take your career to new heights with Agoda?
• Apply today and let's revolutionize the travel industry together.

Equal Opportunity Employer

At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.

Wewill keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.

Disclaimer

We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

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