248 Axiata jobs in Malaysia

JOB DESCRIPTION

We are seeking a skilled and experienced Network Operations Engineer to manage and maintain our network infrastructure. The ideal candidate will be responsible for implementing, maintaining, and optimizing robust network infrastructures—including routers, switches, firewalls, VPNs, load balancers, and cloud networks—to ensure high availability, performance, scalability, and security. This includes monitoring network health and capacity, troubleshooting Tier2/3 incidents under SLA, applying firmware updates, and executing change-control procedures. The role involves enforcing security policies (e.g., firewalls, VPNs), maintaining comprehensive documentation and network diagrams, collaborating with vendors and cross-functional teams on projects and outages, and planning for disaster recovery and business continuity. Strong in protocols (e.g., TCP/IP, BGP, OSPF), tools (SolarWinds, Wireshark). Public Cloud exposure/hands-on and certifications like CCNA/CCNP or any others are added advantages.

JOB RESPONSIBILITIES

1.Configuration, Deployment and Maintenance

• Perform routine maintenance—patching hardware/software, firmware updates, and system health checks.

2. Monitoring, Performance and Capacity

• Provide reports and analysis of network monitoring, performance and capacity on a monthly basis or as required.

3. Incident Response and Troubleshooting

• Provide L2/L3 support; diagnose and resolve network incidents within defined SLA
• Analyze root causes, provide remediation strategies, document fixes, and prevent recurrence

4. Security and Compliance

• Ensure compliance with regulatory and internal standards through periodic reviews and assessments.

5. Change and Capacity Management

• Execute change-control protocols—plan, schedule, document, and communicate network updates.
• Participate in change advisory boards as needed

6. Documentation and Knowledge Sharing

• Create and Maintain detailed documentation; but not limited to network diagrams/configuration logs, runbooks, and capacity records.
• Ability to hold knowledge sharing sessions for the team

7. Vendor and Cross-Functional Collaboration

• Participate in cross-functional teams to ensure timely and cost-effective deliverables.
• Works throughout the entire organization, leveraging other resources for knowledge, skillsets and assistance in the diagnostic process

8. Upgrades, Optimizations and Projects

• Provide network support; discussions and participation in technical workshops for internal and external projects/ initiatives.
• Participate in cross-functional teams to ensure timely and cost-effective deliverables.
• Works throughout the entire organization, leveraging other resources for knowledge, skillsets and assistance in diagnostic process
• Identify and propose improvements throughout business processes, systems, and platforms.

9. Disaster Recovery and Business Continuity

• Plan and test network DR processes, back/ up restore configurations and maintain fallback connectivity
• Create and maintain DR Runbook

JOB REQUIREMENTS

• Malaysian citizen.
• Obtain a pass in Bahasa Melayu, including an oral test in Sijil Pelajaran Malaysia (SPM) level or equivalent qualification recognised by the Government.
• Possess a bachelor’s degree in computer science/ information technology or equivalent which is recognized by the Government from any local or abroad higher learning institution with a minimum CGPA of 3.00.
• Minimum 5 years of relevant experience in IT Network Operations.
• In depth knowledge in TCP/IP, BGP, OSPF, EIGRP, VLANs, VPN, QoS, DNS, DHCP, SNMP, NetFlow; proficiency managing routers, switches, firewalls, load balancers, public cloud networking
• CCNA/ CCNP or any other Networking Certifications are an added advantage
• Strong problem solving and analytical skills and ability to work together in a team environment.
• Hands-on experience for Routing/ Switching, Firewalls, Load Balancers
• Hands-on experience in networking within Public Cloud is an added advantage
• Ability to conduct technical assessments and POCs.
• Advisory skills for new integrations and tools.
• Ability to see a task from assignment to completion with minimal supervision.
• Excellent written and verbal communication skills in English and Bahasa Melayu.
• Willingness to learn and share any information.
• Willingness to work extended hours, including after-hours support when required
• Willing to travel and work in Kwasa Damansara Office (HQ)

JOB PLACEMENT

Network Engineering & Operations, Infra Project & Network, Digital Infrastructure Department

JOB STATUS

Permanent

All applications are strictly CONFIDENTIAL and only shortlisted candidates will be called in for the interview. Applications are deemed UNSUCCESSFUL if there is no feedback from the EPF 2 MONTHS after the closing date of the advertisement.

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R Systems Federal Territory of Kuala Lumpur, Malaysia

Network Operations Engineer R Systems Federal Territory of Kuala Lumpur, Malaysia

Direct message the job poster from R Systems

Overview R Systems (A Blackstone Portfolio Company) | Dynamic Talent Acquisition Leader | Expert in Strategic Hiring and Candidate Engagement for Tech…

Requirements

Fundamental understanding of TCP/IP and networking protocols

Hands-on expertise in configuration and troubleshooting in Routing & switching

Hands on expertise in Security products like Firewalls, VPN, Web Proxy, Cisco ISE, IPS, etc. In depth understanding and troubleshooting expertise with preferably Palo Alto FWs is an advantage.

Expertise in Security management tools like AlgoSec Firewall Analyzer, Fireflow.

Expertise in Campus LAN, Wireless networks with Cisco WLC, Aironet APs, implementation, refresh and troubleshooting complex issues in Wireless infra.

Expertised in Network Hardware refresh, OS upgrade and patching.

Good understanding of DHCP, DNS and IP address management tools

Expertise in Data Center products, Cisco Nexus, ACI, F5 LTM will be an advantage

Expertise in Public cloud Networking, Private cloud, VMware NSX-T, SDN technologies will be an advantage

Good understanding of SNMP and API based monitoring tools, Logic Monitor, SolarWinds, NetScout. Automation and scripting expertise will be an advantage

Good understanding of ITIL processes; Service request, Change, Problem & Incident handling

Able to document operational support procedures, network diagrams for operation support and audit purposes

Profile / Qualifications

University Degree / Diploma from reputed Institution

Minimum 3 years working expertise in network support in a sizable organization

Technical Expertise and Capabilities

Must be hands-on expertise in sizable network implementation and support

CCNA / CCNP with equivalent expertise

Certifications from Leading Product Vendors like Palo Alto, F5, Checkpoint.

Senior Network Technical Engineer, Infrastructure Solution Delivery Seniority level Mid-Senior level

Employment type Contract

Job function

Consulting, Information Technology, and General Business

Industries

IT Services and IT Consulting, Banking, and Insurance

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JOB DESCRIPTION We are seeking a skilled and experienced Network Operations Engineer to manage and maintain our network infrastructure. The ideal candidate will be responsible for implementing, maintaining, and optimizing robust network infrastructures—including routers, switches, firewalls, VPNs, load balancers, and cloud networks—to ensure high availability, performance, scalability, and security. This includes monitoring network health and capacity, troubleshooting Tier2/3 incidents under SLA, applying firmware updates, and executing change-control procedures. The role involves enforcing security policies (e.g., firewalls, VPNs), maintaining comprehensive documentation and network diagrams, collaborating with vendors and cross-functional teams on projects and outages, and planning for disaster recovery and business continuity. Strong in protocols (e.g., TCP/IP, BGP, OSPF), tools (SolarWinds, Wireshark). Public Cloud exposure/hands-on and certifications like CCNA/CCNP or any others are added advantages. JOB RESPONSIBILITIES 1.Configuration, Deployment and Maintenance Perform routine maintenance—patching hardware/software, firmware updates, and system health checks. 2. Monitoring, Performance and Capacity Provide reports and analysis of network monitoring, performance and capacity on a monthly basis or as required. 3. Incident Response and Troubleshooting Provide L2/L3 support; diagnose and resolve network incidents within defined SLA Analyze root causes, provide remediation strategies, document fixes, and prevent recurrence 4. Security and Compliance Ensure compliance with regulatory and internal standards through periodic reviews and assessments. 5. Change and Capacity Management Execute change-control protocols—plan, schedule, document, and communicate network updates. Participate in change advisory boards as needed 6. Documentation and Knowledge Sharing Create and Maintain detailed documentation; but not limited to network diagrams/configuration logs, runbooks, and capacity records. Ability to hold knowledge sharing sessions for the team 7. Vendor and Cross-Functional Collaboration Participate in cross-functional teams to ensure timely and cost-effective deliverables. Works throughout the entire organization, leveraging other resources for knowledge, skillsets and assistance in the diagnostic process 8. Upgrades, Optimizations and Projects Provide network support; discussions and participation in technical workshops for internal and external projects/ initiatives. Participate in cross-functional teams to ensure timely and cost-effective deliverables. Works throughout the entire organization, leveraging other resources for knowledge, skillsets and assistance in diagnostic process Identify and propose improvements throughout business processes, systems, and platforms. 9. Disaster Recovery and Business Continuity Plan and test network DR processes, back/ up restore configurations and maintain fallback connectivity Create and maintain DR Runbook JOB REQUIREMENTS Malaysian citizen. Obtain a pass in Bahasa Melayu, including an oral test in Sijil Pelajaran Malaysia (SPM) level or equivalent qualification recognised by the Government. Possess a bachelor’s degree in computer science/ information technology or equivalent which is recognized by the Government from any local or abroad higher learning institution with a minimum CGPA of 3.00. Minimum 5 years of relevant experience in IT Network Operations. In depth knowledge in TCP/IP, BGP, OSPF, EIGRP, VLANs, VPN, QoS, DNS, DHCP, SNMP, NetFlow; proficiency managing routers, switches, firewalls, load balancers, public cloud networking CCNA/ CCNP or any other Networking Certifications are an added advantage Strong problem solving and analytical skills and ability to work together in a team environment. Hands-on experience for Routing/ Switching, Firewalls, Load Balancers Hands-on experience in networking within Public Cloud is an added advantage Ability to conduct technical assessments and POCs. Advisory skills for new integrations and tools. Ability to see a task from assignment to completion with minimal supervision. Excellent written and verbal communication skills in English and Bahasa Melayu. Willingness to learn and share any information. Willingness to work extended hours, including after-hours support when required Willing to travel and work in Kwasa Damansara Office (HQ) JOB PLACEMENT Network Engineering & Operations, Infra Project & Network, Digital Infrastructure Department JOB STATUS Permanent All applications are strictly

CONFIDENTIAL

and only shortlisted candidates will be called in for the interview. Applications are deemed

UNSUCCESSFUL

if there is no feedback from the EPF

2 MONTHS

after the closing date of the advertisement.

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Overview

Marsh McLennan Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Join to apply for the Specialist - Network Operations role at Marsh McLennan . This role will be based at the Pavilion Damansara Corporate Towers, Kuala Lumpur office. This is a hybrid role that has a requirement of working as per respective team's arrangement.

Role: NSI L2 Engineer

Responsibilities

• Change and Configuration Management: Implement BAU changes to maintain network security integrity.
• Incident Troubleshooting: Provide Tier II-III support for BAU incidents, ensuring swift resolution.
• Project Progression: Support and contribute to security projects and transformations.
• System Administration: Manage network security device OS, including upgrades and feature adoption.
• Documentation: Maintain operational documentation for BAU processes.
• Support in Major Incidents: Support critical incidents, assisting the team to resolution.
• Setting Standards: Contribute best practices and high standards for the team through your work ethic.
• Collaboration: Build strong relationships and work closely with other teams within MMC Tech.
• Judgment in High-Pressure Situations: Exercise sound judgment and decision-making in complex scenarios.
• Initiative: Demonstrate the ability to work independently with minimal supervision.

What you need to have

• Education: Bachelor’s degree in Computer Science or a related field from an accredited institution, or equivalent combination of education, training, and experience.
• Experience: 5+ years of network security experience in a complex, large-scale, international, multi-vendor environment.
• Technical Expertise:
• Working knowledge of Palo Alto Firewalls, F5 Load-Balancers/WAFs
• Experience with TCP/IP and tools such as Wireshark
• Understanding of Data Centre and Public Cloud architectures
• Familiarity with Global Operations Teams and related best practices

What makes you stand out

• Scripting Skills: Working knowledge of Python with the ability to write and debug scripts.
• Automation Knowledge: Familiarity with automation tools such as Ansible.
• Technical Expertise:
• Experience with Infoblox.

Why join our team

• Professional Development: We support your growth through development opportunities, engaging work, and supportive leadership.
• Inclusive Culture: Join a vibrant and inclusive culture where you can collaborate with talented colleagues to create innovative solutions that impact colleagues, clients, and communities.
• Career Opportunities: Our scale provides a variety of career paths, along with benefits and rewards designed to enhance your well-being.

Marsh McLennan (NYSE: MMC) is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marshmclennan.com, or follow on LinkedIn and X.

Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.

R_

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Overview

Marsh McLennan Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia Join to apply for the

Specialist - Network Operations

role at

Marsh McLennan . This role will be based at the Pavilion Damansara Corporate Towers, Kuala Lumpur office. This is a hybrid role that has a requirement of working as per respective team's arrangement. Role:

NSI L2 Engineer

Responsibilities

Change and Configuration Management: Implement BAU changes to maintain network security integrity. Incident Troubleshooting: Provide Tier II-III support for BAU incidents, ensuring swift resolution. Project Progression: Support and contribute to security projects and transformations. System Administration: Manage network security device OS, including upgrades and feature adoption. Documentation: Maintain operational documentation for BAU processes. Support in Major Incidents: Support critical incidents, assisting the team to resolution. Setting Standards: Contribute best practices and high standards for the team through your work ethic. Collaboration: Build strong relationships and work closely with other teams within MMC Tech. Judgment in High-Pressure Situations: Exercise sound judgment and decision-making in complex scenarios. Initiative: Demonstrate the ability to work independently with minimal supervision.

What you need to have

Education: Bachelor’s degree in Computer Science or a related field from an accredited institution, or equivalent combination of education, training, and experience. Experience: 5+ years of network security experience in a complex, large-scale, international, multi-vendor environment. Technical Expertise: Working knowledge of Palo Alto Firewalls, F5 Load-Balancers/WAFs Experience with TCP/IP and tools such as Wireshark Understanding of Data Centre and Public Cloud architectures Familiarity with Global Operations Teams and related best practices

What makes you stand out

Scripting Skills: Working knowledge of Python with the ability to write and debug scripts. Automation Knowledge: Familiarity with automation tools such as Ansible. Technical Expertise: Experience with Infoblox.

Why join our team

Professional Development: We support your growth through development opportunities, engaging work, and supportive leadership. Inclusive Culture: Join a vibrant and inclusive culture where you can collaborate with talented colleagues to create innovative solutions that impact colleagues, clients, and communities. Career Opportunities: Our scale provides a variety of career paths, along with benefits and rewards designed to enhance your well-being.

Marsh McLennan (NYSE: MMC) is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marshmclennan.com, or follow on LinkedIn and X. Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person. R_

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Overview

Global Network Operations - Specialist at Standard Chartered

Role description and responsibilities are listed below.

Responsibilities

• Manage major network incidents and critical migrations effectively.
• Perform SME-level troubleshooting for complex network issues, ensuring rapid recovery through technical solutions.
• Engage with external service providers, vendors, Advanced TAC, regional and global network teams, security teams, and broader technology support teams, as well as management and application/business support.
• Oversee the excellence of Incident, Problem, and Change Management for SCB Global Network Infrastructure.
• Lead high-priority incident calls that involve multi-component and multi-platform challenges, collaborating with peer infrastructure teams such as OS Platforms, Middleware, Database, and Application support.
• Conduct comprehensive root cause analysis and provide regular reporting on production issues to align with business and technology needs.
• Support system audits as required, ensuring all vulnerabilities are addressed and documented.
• Propose and manage relevant end-to-end service improvement initiatives aimed at risk mitigation and enhancing service stability.
• Maintain accurate and up-to-date information regarding network physical and logical inventory, network diagrams, traffic flow, technical troubleshooting documents, and operational processes.
• Continuously identify problematic areas and implement permanent solutions.
• Communicate and interact with clients to provide expert guidance.
• Assist in the implementation of global projects, managing processes and documentation as needed for each project.
• Offer technical direction for systems migration and integration efforts.
• Meet and exceed established service level metrics regarding timeliness and accuracy.
• Collaborate as part of a global team to manage operations for multiple applications across various shifts.
• Contribute to the formulation of both short- and long-term strategic goals for network improvement.
• Adhere to shift roster as the position requires work on a rotating schedule, often including mornings, evenings, nights, weekends and public holidays.

Skills and Experience

• ACI DC Infrastructure – Cisco ACI Platform (Good to Have)
• VMware NSX (Good to Have)
• Switching / Routing (WAN & LAN) - Cisco and Juniper (Mandatory Skill)
• Security Platforms - Juniper SRX, Cisco ASA Firewalls, VPN Gateways (Mandatory Skill)
• SME level technical & analytical skills
• Firewall technologies
• Load balancer technologies (F5 & NGINX)
• IP Services like DNS, DHCP, IPAM, AAA Platforms
• Time management skills and excellent customer focus

Qualifications

• Bachelor’s or Master’s degree in IT or Computer Science, complemented by relevant professional certifications.
• Approximately 8 to 10 years of hands-on experience in Network WAN/LAN with a focus on Security technology, along with operational experience in an ISP setting, particularly within Banking and Financial Services Industry or in a RIM role managing large enterprise environments.
• Demonstrated capability to effectively manage the expectations of a diverse range of stakeholders.
• Subject Matter Expert (SME) level technical and analytical skills, with a strong background in root cause analysis and network performance optimization.
• Exceptional verbal and written communication skills, enabling clear articulation of ideas to stakeholders, from engineers to senior management.
• Experience collaborating with cross-border teams, ideally within the Banking and Financial Services sector.
• Strong time management abilities and a commitment to excellent customer service.
• Proficient in engaging and communicating with external clients and various internal teams.
• Strong interpersonal skills.
• Cultural awareness to understand varying business expectations across different cultural contexts.
• Industry certifications, specifically CCNP or equivalent, are essential.

What We Offer

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holidays, totaling 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Wellbeing support through programs like Unmind, development courses, and global Employee Assistance Programme.
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values-driven organisation that embraces diversity and inclusion.

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AVEVA is a global leader in industrial software. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life – such as energy, infrastructure, chemicals and minerals – safely, efficiently and more sustainably.

We’re the first software business in the world to have our sustainability targets validated by the SBTi, and we’ve been recognized for the transparency and ambition of our commitment to diversity, equity, and inclusion. We’ve also recently been named as one of the world’s most innovative companies.

If you’re a curious and collaborative person who wants to make a big impact through technology, then we want to hear from you! Find out more at AVEVA Careers ( .

For more information about our privacy policy and how to manage cookies, visit our Privacy Policy ( .

Job Title: Senior Network Operations Analyst

Reports to: IT Senior Manager – Network Engineering and Operations

Department: AVEVA IT Infrastructure and Operations

Job Purpose

The Senior Network Operations Analyst provides Tier-2 support for AVEVA’s global IP networks. The candidate will work closely with IT Network Engineers to provide support AVEVA’s network and network security services, including LAN, WAN, WiFi, firewalls, load balancers, cloud networking and many other. This position provides a terrific opportunity to gain experience working with large enterprise scale IP networking and cyber security infrastructures.

Responsibilities – You will do:

The individual will be involved in the following critical activities:

• Monitor ServiceNow incident tickets.

• Review Network Monitoring dashboards to monitor network health and respond to network alerts.

• Respond to service requests submitted by end users. Review and assign requests to other team members or, where appropriate, implement the requested service.

• Perform software upgrades on network devices.

• Troubleshoot and resolve network and application problems.

• Contact and work with Internet Service Providers on network circuit issues.

• Escalate problems to Tier-3 network engineers.

• Implement scheduled changes planned by network engineering.

• Work closely with end users, IT service desk and incident management teams to manage incidents.

• Update CMDB data and network documents.

• Provide 24x7 network support coverage as a member of AVEVA’s network team. We rely on a follow-the-sun model and split coverage between two teams located in the Americas region and APAC region, including on weekends.

• Work assigned tasks with network engineering to deliver IT projects.

• Help mentor junior level Network Operations Analysts.

Requirements – You will have:

• A bachelor’s degree in computer science, computer engineering or a related field, or equivalent training such as Cisco CCNA/CCNP training.

• At least three years of IP network operations support or similar work experience.

• Knowledge of LAN, WAN and WiFi technologies and protocols.

• Good understanding of networking concepts, including routing and switching, and topics covered in Cisco CCNA.

• Experience troubleshooting network connectivity issues.

• Experience with MS Windows operating system, including troubleshooting.

• Familiar with Apple iOS or Android OS.

• Experience working with Service Management software such as ServiceNow or other similar platforms.

• Experience working and interacting with end users to troubleshoot network connectivity issues.

• Good knowledge of Microsoft Office software, especially Word, Excel and Visio.

• Strong work ethics and a desire to learn.

Desirable Knowledge and Skills – A PLUS

• Bachelor’s degree in computer science, computer engineering or related field highly desirable

• Cisco CCNA or CCNP level hands-on knowledge

• Scripting and programming skills such as Python and PowerShell

• Security knowledge, especially with firewalls

• Familiarity with Linux and MacOS

• Public Cloud networking

AVEVA requires all successful applicants to undergo and pass a comprehensive background check before they start employment. Background checks will be conducted in accordance with local laws and may, subject to those laws, include proof of educational attainment, employment history verification, proof of work authorization, criminal records, identity verification, credit check. Certain positions dealing with sensitive and/or third party personal data may involve additional background check criteria.

AVEVA is an Equal Opportunity Employer. We are committed to being an exemplary employer with an inclusive culture, developing a workplace environment where all our employees are treated with dignity and respect. We value diversity and the expertise that people from different backgrounds bring to our business.

Come and join AVEVA to create the transformative technology that enables our customers to engineer a better world.

Empowering you with pioneering tech

AVEVA is a global leader in industrial software. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life – such as energy, infrastructure, chemicals and minerals – safely, efficiently and more sustainably.

We’re the first software business in the world to have our sustainability targets validated by the SBTi, and we’ve been recognized for the transparency and ambition of our commitment to diversity, equity, and inclusion. We’ve also recently been named as one of the world’s most innovative companies.

If you’re a curious and collaborative person who wants to make a big impact through technology, then we want to hear from you! Find out more at AVEVA Careers ( .

For more information about our privacy policy and how to manage cookies, visit our Privacy Policy ( .

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Job Summary

The responsibilities include the following.
1. Manage major network incidents and critical migrations effectively.
2. Perform SME-level troubleshooting for complex network issues, ensuring rapid recovery through technical solutions.
3. Engage with external service providers, vendors, Advanced TAC, regional and global network teams, security teams, and broader technology support teams, as well as management and application/business support.
4. Oversee the excellence of Incident, Problem, and Change Management for SCB Global Network Infrastructure.
5. Lead high-priority incident calls that involve multi-component and multi-platform challenges, collaborating with peer infrastructure teams such as OS Platforms, Middleware, Database, and Application support.
6. Conduct comprehensive root cause analysis and provide regular reporting on production issues to align with business and technology needs.
7. Support system audits as required, ensuring all vulnerabilities are addressed and documented.
8. Propose and manage relevant end-to-end service improvement initiatives aimed at risk mitigation and enhancing service stability.
9. Maintain accurate and up-to-date information regarding network physical and logical inventory, network diagrams, traffic flow, technical troubleshooting documents, and operational processes.
10. Continuously identify problematic areas and implement permanent solutions.
11. Communicate and interact with clients to provide expert guidance.
12. Assist in the implementation of global projects, managing processes and documentation as needed for each project.
13. Offer technical direction for systems migration and integration efforts.
14. Meet and exceed established service level metrics regarding timeliness and accuracy.
15. Collaborate as part of a global team to manage operations for multiple applications across various shifts.
16. Contribute to the formulation of both short- and long-term strategic goals for network improvement.
17. Adhere to shift roster as the position requires work on a rotating schedule, often including mornings, evenings, nights, weekends and public holidays.

Skills and Experience

ACI DC Infrastructure – Cisco ACI Platform(Good to Have)
VMware NSX(Good to Have)
Switching / Routing (WAN & LAN) - Cisco and Juniper(Mandatory Skill)
Security Platforms - Juniper SRX, Cisco ASA Firewalls, VPN Gateways (Mandatory Skill)
SME level technical & analytical skills
Firewall technologies
Load balancer technologies (F5 & NGINX)
IP Services like DNS, DHCP, IPAM, AAA Platforms
Time management skills and excellent customer focus

Qualifications

The successful candidate should possess:

1. Bachelor’s or Master’s degree in a IT or Computer Science field, complemented by relevant professional certifications.
2. Approximately 8 to 10 years of extensive, hands-on experience in Network WAN/LAN with a focus on Security technology, along with operational experience in an ISP setting, particularly within the Banking and Financial Services Industry or in a RIM role managing large enterprise environments.
3. Demonstrated capability to effectively manage the expectations of a diverse range of stakeholders.
4. Subject Matter Expert (SME) level technical and analytical skills, with a strong background in root cause analysis and network performance optimization.
5. Exceptional verbal and written communication skills, enabling clear articulation of ideas to stakeholders, from engineers to senior management.
6. Experience collaborating with cross-border teams, ideally within the Banking and Financial Services sector.
7. Strong time management abilities and a commitment to excellent customer service.
8. Proficient in engaging and communicating with external clients and various internal teams.
9. Strong interpersonal skills.
10. Cultural awareness to understand varying business expectations across different cultural contexts.
11. Industry certifications, specifically CCNP or equivalent, are essential.

Following Skills are highly desired at deep technical level:

1. Familiarity with Software Defined Infrastructure, particularly the Cisco ACI Platform or VMware NSX, is preferred.
2. Experience with Switching/Routing (WAN & LAN) technologies, especially Cisco, VMware, Juniper, is preferred.
3. Knowledge of Security Platforms, including FortiGate, VMware DFW, Juniper SRX, Cisco ASA Firewalls is preferred.
4. Proficiency in IP Services such as DNS, DHCP, IPAM, and AAA Platforms is preferred.
5. Knowledge of Security Platforms, such as Akamai, Imperva, Zscaler is preferred.
6. Knowledge of Load Balancing Platform such as F5, NGIX is preferred.

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills,global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

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AVEVA Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

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AVEVA is a global leader in industrial software. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life – such as energy, infrastructure, chemicals and minerals – safely, efficiently and more sustainably.

We’re the first software business in the world to have our sustainability targets validated by the SBTi, and we’ve been recognized for the transparency and ambition of our commitment to diversity, equity, and inclusion. We’ve also recently been named as one of the world’s most innovative companies.

If you’re a curious and collaborative person who wants to make a big impact through technology, then we want to hear from you! Find out more at AVEVA Careers.

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Job Title: Senior Network Operations Analyst

Reports to: IT Senior Manager – Network Engineering and Operations

Department: AVEVA IT Infrastructure and Operations

Job Purpose

The Senior Network Operations Analyst provides Tier-2 support for AVEVA’s global IP networks. The candidate will work closely with IT Network Engineers to provide support AVEVA’s network and network security services, including LAN, WAN, WiFi, firewalls, load balancers, cloud networking and many other. This position provides a terrific opportunity to gain experience working with large enterprise scale IP networking and cyber security infrastructures.

Responsibilities – You will do:

The individual will be involved in the following critical activities:

• Monitor ServiceNow incident tickets.
• Review Network Monitoring dashboards to monitor network health and respond to network alerts.
• Respond to service requests submitted by end users. Review and assign requests to other team members or, where appropriate, implement the requested service.
• Perform software upgrades on network devices.
• Troubleshoot and resolve network and application problems.
• Contact and work with Internet Service Providers on network circuit issues.
• Escalate problems to Tier-3 network engineers.
• Implement scheduled changes planned by network engineering.
• Work closely with end users, IT service desk and incident management teams to manage incidents.
• Update CMDB data and network documents.
• Provide 24x7 network support coverage as a member of AVEVA’s network team. We rely on a follow-the-sun model and split coverage between two teams located in the Americas region and APAC region, including on weekends.
• Work assigned tasks with network engineering to deliver IT projects.
• Help mentor junior level Network Operations Analysts.
  
  

Requirements – You will have:

• A bachelor’s degree in computer science, computer engineering or a related field, or equivalent training such as Cisco CCNA/CCNP training.
• At least three years of IP network operations support or similar work experience.
• Knowledge of LAN, WAN and WiFi technologies and protocols.
• Good understanding of networking concepts, including routing and switching, and topics covered in Cisco CCNA.
• Experience troubleshooting network connectivity issues.
• Experience with MS Windows operating system, including troubleshooting.
• Familiar with Apple iOS or Android OS.
• Experience working with Service Management software such as ServiceNow or other similar platforms.
• Experience working and interacting with end users to troubleshoot network connectivity issues.
• Good knowledge of Microsoft Office software, especially Word, Excel and Visio.
• Strong work ethics and a desire to learn.
  
  

Desirable Knowledge And Skills – A PLUS

• Bachelor’s degree in computer science, computer engineering or related field highly desirable
• Cisco CCNA or CCNP level hands-on knowledge
• Scripting and programming skills such as Python and PowerShell
• Security knowledge, especially with firewalls
• Familiarity with Linux and MacOS
• Public Cloud networking
  
  

AVEVA requires all successful applicants to undergo and pass a comprehensive background check before they start employment. Background checks will be conducted in accordance with local laws and may, subject to those laws, include proof of educational attainment, employment history verification, proof of work authorization, criminal records, identity verification, credit check. Certain positions dealing with sensitive and/or third party personal data may involve additional background check criteria.

AVEVA is an Equal Opportunity Employer. We are committed to being an exemplary employer with an inclusive culture, developing a workplace environment where all our employees are treated with dignity and respect. We value diversity and the expertise that people from different backgrounds bring to our business.

Come and join AVEVA to create the transformative technology that enables our customers to engineer a better world.

Seniority level

• Seniority level Mid-Senior level

Employment type

• Employment type Full-time

Job function

• Job function Information Technology
• Industries Software Development

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