4,320 Help Desk Support jobs in Malaysia

About the role

As an IT/Software Support Engineer at Jing Wei Hirain Automotive Electronics Malaysia Sdn Bhd, you will play a crucial role in providing high-quality technical support and maintenance for the company's software and IT systems. Based in Melaka, this full-time position will see you working to ensure the smooth and efficient operation of the company's technology infrastructure.

What you'll be doing

• Providing first-line technical support and troubleshooting for software and IT-related issues, both remotely and on-site
• Monitoring and maintaining the company's IT systems, including servers, networks, and databases
• Identifying and implementing solutions to optimise system performance and reliability
• Assisting with the deployment and configuration of new software and hardware
• Documenting technical processes and procedures to ensure knowledge retention
• Collaborating with cross-functional teams to address complex technical challenges
• Providing training and guidance to end-users on the effective use of IT systems

What we're looking for

• Bachelor's degree or higherin IT, Computer Science, Automation, or related fields.
• Experience of maintenance experience in factory application systems (especially MES and WMS).
• Familiarity with common factory application system architectures and maintenance processes.
• Proficiency in managing and maintaining operating systems such as Windows and Linux.
• Familiarity with database management, such as SQL Server and MySQL, capable of performing basic database operations and optimization.
• Fluency in Chinese is required, as the role involves collaboration with Chinese-speaking stakeholders.

What we offer

At Jing Wei Hirain Automotive Electronics Malaysia Sdn Bhd, we are committed to providing our employees with a comprehensive benefits package and a supportive work environment. This includes competitive remuneration, opportunities for career development, and a range of health and wellness initiatives. We encourage a healthy work-life balance and offer flexible working arrangements to support our employees' needs.

About us

Jing Wei Hirain Automotive Electronics Malaysia Sdn Bhd is a leading provider of innovative automotive electronics solutions. With a strong focus on research and development, we are committed to delivering cutting-edge technology that drives the industry forward. Our diverse team of talented professionals is dedicated to excellence, and we pride ourselves on our collaborative, supportive, and innovative company culture.

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Job Description: IT Help desk Support Specialist

Industry: Manufacturing

Location: Bangsar South

Salary Range: RM 4,000 - RM 5,000

Job Summary:

We are seeking a proactive IT Support Specialist to serve as the primary on-site IT contact. This role is critical in ensuring the smooth operation of our IT infrastructure and providing excellent support to end-users. The ideal candidate will be a hands-on problem-solver with a strong foundation in Office 365 support and basic server/infrastructure maintenance.

Key Job Responsibilities:

End-User & Application Support:

• Provide first-line IT support, troubleshooting, and resolution for hardware, software, and network-related issues.
• Must-have: Demonstrate a strong understanding of the user environment ("how tenants work") to provide effective support.
• Must-have: Support, troubleshoot, and resolve common Office 365 issues including Outlook sync failures, client activation problems, and Teams functionality.
• Liaise with business divisions to manage user account lifecycle (activation, termination) and implement changes to approval matrices in systems like SAP.

Infrastructure & System Maintenance:

• Perform daily and weekly checks on IT servers, server room temperature, and environmental controls.
• Execute weekly and monthly backups for infrastructure and operational servers.
• Check, maintain, and support various IT servers (e.g., Fingerprint System, Weighing Bridge, SAP).
• Discuss, manage, and implement CCTV systems in collaboration with the Maintenance team.

Administrative & Vendor Management:

• Manage IT Operational Expenditure (Opex), including monthly network bills, copier leases, and other service fees.
• Liaise and manage all IT vendor contacts for maintenance and support.
• Manage and update the IT asset register for all hardware and software.

Must-Have Skills & Qualifications:

• Proven experience in a site-based IT support role.
• Must-have: Hands-on experience in supporting and troubleshooting Microsoft Office 365, including the Office suite and Microsoft Teams.
• Must-have: Ability to diagnose and resolve common O365 issues such as password sync failures, client not activated, and mailbox permissions.
• Must-have: A solid understanding of O365 licensing models and tenant administration.
• Practical experience in performing basic server maintenance and backup routines.
• Experience in liaising with internal stakeholders and external IT vendors.
• Strong problem-solving skills and the ability to work independently.

Preferred Qualifications:

• Experience in a manufacturing environment.
• Familiarity with SAP or other ERP systems.
• Certifications such as Microsoft 365 Fundamentals (MS-900) or Modern Desktop Administrator Associate (MD-100/101).

Job Type: Contract

Contract length: 12 months

Pay: RM3, RM5,000.00 per month

Benefits:

• Professional development

Work Location: In person

We at Pine Labs are looking for those who share our core belief - “Every Day is Game day”. We bring our best selves to work each day to realize our mission of enriching the world through the power of digital commerce and financial services.

Role Purpose -

We are looking for a skilled and customer-oriented Desktop Support Engineer with 2–3 years of experience to provide technical assistance to our internal users. You will be responsible for troubleshooting hardware and software issues, maintaining IT systems, and ensuring smooth operation of end-user computing devices.

Responsibilities we entrust you with -

• Provide first and second-level support for desktops, laptops, printers, and other peripherals.
• Troubleshoot and resolve hardware, software, and network connectivity issues.
• Install, configure, and maintain operating systems (Windows/macOS/Linux) and software applications.
• Set up and manage user accounts, permissions, and passwords in Active Directory.
• Respond to and manage support tickets via helpdesk system within defined SLAs.
• Perform routine maintenance and updates on devices and systems.
• Support video conferencing, telephony, and AV equipment as needed.
• Assist in maintaining inventory of IT assets and update documentation.
• Collaborate with other IT team members on larger projects and escalated issues.
• Maintain security and compliance with company policies and procedures.

What matters in the role -

• Bachelor’s degree in computer science, Information Technology, or a related field (or equivalent experience).
• 2–3 years of hands-on experience in desktop support or technical support role.
• Strong knowledge of Windows OS (10/11), Microsoft Office 365, and common desktop applications.
• Experience with Active Directory, DNS/DHCP, remote desktop tools (e.g., TeamViewer, AnyDesk), and ticketing systems.
• Basic understanding of networking concepts (LAN/WAN, IP addressing, etc.).
• Good problem-solving and communication skills.
• Ability to work independently and handle multiple tasks effectively.

What we Value in Our people

• You are the CEO of what you do: You show ownership and make things happen
• You sign your work like an artist: You seek to learn and take pride in the work you do

• Seniority level: Associate
• Employment type: Full-time
• Job function: Engineering and Information Technology
• Industries: Banking and Financial Services

Provide direct, hands-on technical support to end users at their desks for all types of desktop, laptop, and peripheral device issues.

Diagnose and resolve hardware, software, operating system, and peripheral device problems.

• Assist with the installation, configuration, and maintenance of desktop and laptop systems, ensuring they are set up to meet user requirements. Systems media and licenses to be provided by the customer.
• Assist with physical inventory, tracking of IT assets, and ensure accurate documentation of the hardware and software on each user’s machine.
• Provide support for faulty hardware, including the replacement of defective components (e.g., hard drives, RAM) or devices (e.g., keyboards, monitors) as necessary, using customer supplied replacement components.
• If an issue cannot be resolved, ensures it is escalated to the appropriate technical support team, keeping the Help Desk informed of the status.

End-User Assistance

• Serve as the first point of contact for end-users seeking technical assistance via phone, email, chat, and in-person.
• Log, categorize, and prioritize all support requests and incidents in the service desk ticketing system.
• Provide first-level troubleshooting and resolution for a wide range of hardware, software, and network-related issues, including:
• Desktop and laptop support (Windows, macOS)
• Software application support (e.g., Microsoft Office 365, other business applications)
• Printer and peripheral device support
• Basic network connectivity issues (LAN, Wi-Fi, VPN)
• User account management (password resets, access permissions)
• Guide end-users through step-by-step solutions, providing clear and concise instructions.
• Perform remote troubleshooting using remote access tools.
• Escalate complex issues to second or third-level support teams according to established procedures.
• Follow up with end-users to ensure their issues have been resolved to their satisfaction.
• Maintain accurate and up-to-date records of all support interactions, troubleshooting steps, and resolutions in the ticketing system.
• Contribute to the development and maintenance of knowledge base articles and FAQs for common issues.
• Assist with the onboarding and offboarding of users, including account creation/termination and hardware setup/retrieval.
• Participate in IT projects and initiatives as required.
• Adhere to company IT policies and procedures.
• Identify recurring issues and contribute to problem management efforts to prevent future occurrences.
• Provide basic training and guidance to end-users on the use of IT systems and applications.
• Monitor the status of escalated tickets and follow up with relevant teams to ensure timely resolution.

Associate

Contract

Administrative and Engineering

Requirements

• Candidate should possess a Diploma / Advanced Diploma, Professional Certificates, Bachelor Degree or equivalent in Engineering (Computer / Telecommunication), Computer Science / Information Technology
• Preferably at least 2 years of related working experience.
• Preferably Executive specializing in Information Technology or equivalent.
• Good communication skills in English, Malay language for both spoken and written.
• 3 Contract positions available.

• To provide technical and process assistance to end-users via on-site, phone, email, live chat and web-form.
• To diagnose and troubleshoot end-users’ problems with various IT tools.
• To perform an initial assessment, attempts to resolve or escalate the problem based on customer’s standard support process and procedures.
• Analyzes and clarifies the queries by conducting research and troubleshooting the issues.
• Provide necessary operation reports and documentation.
• Performs work in compliance within specified KPI/service level requirements.
• Performs any ad hoc or scheduled PC refresh within customer's premise.
• Provide level 2 users support (onsite support by attending to end user).
• Troubleshooting network operating system, software and hardware.
• Being familiar with network operating system, software and hardware.
• Work within a ticketing system and create documentation for new processes.
• Training staff to maximize the potential of existing technology.
• Providing individual support and training upon request.
• Providing recommendations about support and information access.
• Maintaining an updated inventory of software, hardware and resources.
• Demonstrated aptitude for continuous learning and innovative thinking.
• Able to work independently and in a team environment.
• Strong written, oral and interpersonal skills with a demonstrated ability to communicate with outside vendors and internal staff.
• Documenting case studies and relevant IT processes and procedures, and adding to the knowledge base of the organization.

IT Contractor Duties and Responsibilities

The contracting company is expected to provide a qualified individual who can fulfill the following roles and responsibilities:

• Provide direct, hands-on technical support to end users at their desks for all types of desktop, laptop, and peripheral device issues.
• Diagnose and resolve hardware, software, operating system, and peripheral device problems.
• Assist with the installation, configuration, and maintenance of desktop and laptop systems, ensuring they are set up to meet user requirements. Systems media and licenses to be provided by the customer.
• Assist with physical inventory, tracking of IT assets, and ensure accurate documentation of the hardware and software on each user’s machine.
• Provide support for faulty hardware, including the replacement of defective components (e.g., hard drives, RAM) or devices (e.g., keyboards, monitors) as necessary, using customer supplied replacement components.
• If an issue cannot be resolved, ensure it is escalated to the appropriate technical support team, keeping the Help Desk informed of the status.

• Serve as the first point of contact for end-users seeking technical assistance via phone, email, chat, and in-person.
• Log, categorize, and prioritize all support requests and incidents in the service desk ticketing system.
• Provide first-level troubleshooting and resolution for a wide range of hardware, software, and network-related issues, including:
• Desktop and laptop support (Windows, macOS)
• Software application support (e.g., Microsoft Office 365, other business applications)
• Printer and peripheral device support
• Basic network connectivity issues (LAN, Wi-Fi, VPN)
• User account management (password resets, access permissions)
• Guide end-users through step-by-step solutions, providing clear and concise instructions.
• Perform remote troubleshooting using remote access tools.
• Escalate complex issues to second or third-level support teams according to established procedures.
• Follow up with end-users to ensure their issues have been resolved to their satisfaction.
• Maintain accurate and up-to-date records of all support interactions, troubleshooting steps, and resolutions in the ticketing system.
• Contribute to the development and maintenance of knowledge base articles and FAQs for common issues.
• Assist with the onboarding and offboarding of users, including account creation/termination and hardware setup/retrieval.
• Participate in IT projects and initiatives as required.
• Adhere to company IT policies and procedures.
• Identify recurring issues and contribute to problem management efforts to prevent future occurrences.
• Provide basic training and guidance to end-users on the use of IT systems and applications.
• Monitor the status of escalated tickets and follow up with relevant teams to ensure timely resolution.

• Associate

• Contract

• Engineering and Information Technology

• IT Services and IT Consulting
• Information Services and Technology
• Information and Media

Petaling Jaya, Selangor, Malaysia

Overview

Desktop Support Engineer role at Total IT Global . Total IT Global elevates the digital journey with cutting-edge innovation, offering a comprehensive portfolio of hardware and managed IT services for digital workplaces and data centers. We partner with high-growth enterprises to guide them through complex digital transformations with a consultative approach, providing customized solutions and services across the entire IT asset life cycle.

Constant innovation and service excellence position Total IT Global as a Digital Experience Enabler at the leading edge of innovation.

• Escalate technical issues to the relevant parties when needed and follow up until issues are closed.
• Ensure all standards and procedures are followed and maintained.
• Answer queries and resolve issues related to the usage of standard applications and IT services.
• Provide monthly help desk reports.

• You possess a Degree/Diploma in Computer Science, Engineering or related field.
• You have at least 2 years of experience, ideally within a Helpdesk / Technical Support role.
• You have excellent communication and interpersonal skills.
• You are highly goal-driven and work well in fast-paced environments.
• You are a strong team player who can manage multiple stakeholders.
• You are adaptable and thrive in changing environments.

• Work alongside & learn from best in class talent.

• Entry level

• Full-time

• Information Technology

• IT Services and IT Consulting

Job Description:

Provide technical service to end users, 1st level support and resolution for all information technology matters.

Troubleshooting issues related to corporate devices, applications, phones and IT related peripherals.

Manage Mac OS, Windows 10 & 11, Microsoft Office Applications, network connectivity, printer troubleshooting and other standard application support.

Manage email messaging configurations and troubleshooting issues for Outlook or other email services.

Manage desktop hardware troubleshooting and diagnosis, escalation to the manufacturer if necessary.

Performing IT administrative task for new joiners and leavers; setting up the accounts access and devices.

Comprehensive documentation updates of all support cases using the ticketing system and also in the knowledge base.Maintain IT Inventory and asset tagging of IT assets, parts, licenses and hardware.

Knowledgeable on different IT Technologies where continuous learning in the work field is expected.

Maintain a high degree of customer service to all employees, vendors, and clients of the company and adhere to all service management principles.

Ensuring that all cases assigned is resolved within SLA following the case priority.

Adhoc duties as assigned

Requirements:

Minimum Diploma, Advanced/Higher/Graduate Diploma, Computer Science/Information.

Excellent interpersonal and communication skill.

Experience with basic Mac OS, Microsoft 365 and Google suite, on premise/cloud directory.

A minimum of 2 years of experience working in IT related positions.

A result-oriented and good team player.

RM3,000 - RM4,500 a month

Adventus is an Information and Communications Technology (ICT) Solutions and Services Provider with a wide footprint across the globe.

We help organizations bring about positive transformation to their businesses by leveraging intelligent applications of innovative solutions and pertinent services to remain winners in today's ultra competitive marketplace.

With our strong network of technology partners, excellent domain expertise and differentiated value proposition, we are able to go above and beyond for our customers, far exceeding expectations.

Provide technical service to end users, 1st level support and resolution for all information technology matters.

Troubleshooting issues related to corporate devices, applications, phones and IT related peripherals.

Manage Mac OS, Windows 10 & 11, Microsoft Office Applications, network connectivity, printer troubleshooting and other standard application support.

Manage email messaging configurations and troubleshooting issues for Outlook or other email services.

Manage desktop hardware troubleshooting and diagnosis, escalation to the manufacturer if necessary.

Perform IT administrative tasks for new joiners and leavers; setting up the accounts access and devices.

Comprehensive documentation updates of all support cases using the ticketing system and also in the knowledge base. Maintain IT inventory and asset tagging of IT assets, parts, licenses and hardware.

Knowledgeable on different IT technologies where continuous learning in the work field is expected.

Maintain a high degree of customer service to all employees, vendors, and clients of the company and adhere to all service management principles.

Ensuring that all cases assigned are resolved within SLA following the case priority.

Adhoc duties as assigned.

Minimum Diploma, Advanced/Higher/Graduate Diploma, Computer Science/Information.

Excellent interpersonal and communication skills.

Experience with basic Mac OS, Microsoft 365 and Google Suite, on-premise/cloud directory.

A minimum of 2 years of experience working in IT related positions.

A result-oriented and good team player.

1 Year Contract / Possible conversion to permanent employment.