326 Help Desk Support jobs in Malaysia

Adventus is an Information and Communications Technology (ICT) Solutions and Services Provider with a wide footprint across the globe.

We help organizations bring about positive transformation to their businesses by leveraging intelligent applications of innovative solutions and pertinent services to remain winners in today's ultra competitive marketplace.

With our strong network of technology partners, excellent domain expertise and differentiated value proposition, we are able to go above and beyond for our customers, far exceeding expectations.

Provide technical service to end users, 1st level support and resolution for all information technology matters.

Troubleshooting issues related to corporate devices, applications, phones and IT related peripherals.

Manage Mac OS, Windows 10 & 11, Microsoft Office Applications, network connectivity, printer troubleshooting and other standard application support.

Manage email messaging configurations and troubleshooting issues for Outlook or other email services.

Manage desktop hardware troubleshooting and diagnosis, escalation to the manufacturer if necessary.

Perform IT administrative tasks for new joiners and leavers; setting up the accounts access and devices.

Comprehensive documentation updates of all support cases using the ticketing system and also in the knowledge base. Maintain IT inventory and asset tagging of IT assets, parts, licenses and hardware.

Knowledgeable on different IT technologies where continuous learning in the work field is expected.

Maintain a high degree of customer service to all employees, vendors, and clients of the company and adhere to all service management principles.

Ensuring that all cases assigned are resolved within SLA following the case priority.

Adhoc duties as assigned.

Minimum Diploma, Advanced/Higher/Graduate Diploma, Computer Science/Information.

Excellent interpersonal and communication skills.

Experience with basic Mac OS, Microsoft 365 and Google Suite, on-premise/cloud directory.

A minimum of 2 years of experience working in IT related positions.

A result-oriented and good team player.

1 Year Contract / Possible conversion to permanent employment.

Axiom Technologies is an Australia-based entity with a history of providing Managed IT solutions to medium to large-scale enterprises globally. Please visit our website for more information about what we do at

We are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/on-call assistance to end-users within the organisation’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.

• Provide first-line support to Internal Customers for service desk issues, including without limitation, fulfilling hardware and software support requests via phone, chat, email, or online tickets.
• Work to resolve Internal Customer service desk issues by providing necessary services, troubleshooting, fixes, workarounds, training, and advice.
• Escalate more complex Service desk issues to the relevant Siemens IT team/technician within prescribed time limits.
• Manage Service desk requests from receipt of the support request through fulfillment/problem resolution, or escalation.
• Log all Internal Customer interactions in the ticket system.
• Document incident resolutions and knowledge for reuse by Internal Customers and IT support personnel.
• Comply with all of IT Service Management processes and best practices.
• Participate as requested in appropriate IT releases by testing the usability of such releases from an Internal Customer’s perspective.
• Drive continuous improvement in IT request and support processes.
• Work on additional projects as requested and pre-approved by the team lead or manager.
• Be flexible to work any shift or overtime as requested.
• Familiar with fire suppression systems and water detection.

• Strong Verbal and Written communication skills
• Strong troubleshooting skills
• Strong and fast Key-boarding skills
• Should have a strong understanding of basic computer hardware, software, and networking systems, and be able to explain them in a clear, concise manner.
• Strong analytical and problem-solving capabilities

• Strong Working knowledge of current Microsoft based operating systems
• Previous Help Desk/Service Desk experience preferred
• Knowledge, training or experience with Unix or Mac desirable
• Knowledge of emerging tools, techniques, and technologies
• Experience or training with using and troubleshooting Microsoft Office and Office 365 with emphasis on Teams, Outlook, MS Word, MS Excel, and MS PowerPoint
• Knowledge of Antivirus software, PKI, data security, and data encryption desirable
• Experience or training with set-up and troubleshooting of remote connectivity
• Basic understanding of PC hardware set-up and configuration, MCP, CompTIA, A+ and/or network+ certification would be desirable
• Microsoft SharePoint knowledge – desirable
• Previous Service Desk or Network operations experience preferred
• Working basic knowledge of Networks and troubleshooting network connection issues.
• Account management, Active Directory knowledge (add, change) – preferred

Basic knowledge of:

• Active Directory
• Exchange
• Apple OS
• SCCM

• 2-4 years of relevant experience

If you are looking for that next challenge in your career and wish to apply for this role, please forward your resume to

Axiom Technologies is an Australia-based entity with a history of providing Managed IT solutions to medium to large-scale enterprises globally. Please visit our website for more information about what we do at

We are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/on-call assistance to end-users within the organization’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.

• Provide first-line support to Internal Customers for service desk issues, including fulfilling hardware and software support requests via phone, chat, email, or online tickets.
• Work to resolve Internal Customer service desk issues by providing necessary services, troubleshooting, fixes, workarounds, training, and advice.
• Escalate more complex Service desk issues to the relevant Siemens IT team/technician within prescribed time limits.
• Manage Service desk requests from receipt of the support request through fulfillment/problem resolution or escalation.
• Log all Internal Customer interactions in the ticket system.
• Document incident resolutions and knowledge for reuse by Internal Customers and IT support personnel.
• Comply with all of IT Service Management processes and best practices.
• Participate as requested in appropriate IT releases by testing the usability of such releases from an Internal Customer’s perspective.
• Drive continuous improvement in IT request and support processes.
• Work on additional projects as requested and pre-approved by the team lead or manager.
• Be flexible to work any shift or overtime as requested.
• Familiar with fire suppression systems and water detection.
• Escalate issues as required.

• Strong verbal and written communication skills
• Strong troubleshooting skills
• Strong and fast keyboarding skills
• Strong understanding of basic computer hardware, software, and networking systems, and the ability to explain them in a clear, concise manner.
• Strong analytical and problem-solving capabilities

• Strong working knowledge of current Microsoft-based operating systems
• Previous Help Desk/Service Desk experience preferred
• Knowledge, training, or experience with Unix or Mac desirable
• Knowledge of emerging tools, techniques, and technologies
• Experience or training with using and troubleshooting Microsoft Office and Office 365 with emphasis on Teams, Outlook, MS Word, MS Excel, and MS PowerPoint
• Knowledge of antivirus software, PKI, data security, and data encryption desirable
• Experience or training with setup and troubleshooting of remote connectivity
• Basic understanding of PC hardware setup and configuration; MCP, CompTIA, A+ and/or Network+ certification would be desirable
• Microsoft SharePoint knowledge – desirable
• Previous Service Desk or Network operations experience preferred
• Working basic knowledge of networks and troubleshooting network connection issues.
• Account management, Active Directory knowledge (add, change) – preferred

• Active Directory
• Exchange
• Apple OS
• SCCM

• 3+ years of relevant experience

If you are looking for that next challenge in your career and wish to apply for this role, please forward your resume to

Walk In Drive For Fresher | Desktop Support & Helpdesk | Delhi NCR

Progressive Infotech Pvt Ltd.

0 - 5 years
Not Disclosed
Delhi NCR, Noida, Gurgaon

Time and Venue
28 February, 10 AM onwards
Progressive Infotech Pvt Ltd, Block C, Hosiery Complex, C-161, Dadri Main Rd, Noida Phase-2 Noida - 201305
Contact - Kamakshi Sharma (01206233957)

Job description

1. Job Opening for Desktop Support Engineer & IT Helpdesk
2. Installation and Roll out services of new desktops & laptops.
3. Hardware fault diagnosis & isolation on desktops / laptops.
4. First level of support on desktop / laptops under warranty / AMC with third part vendor & vendor coordination for L2/L3 & Spares support
5. Installation and OS Support - Repair / Re-Installation or fresh Installation
6. Configure / troubleshoot network connectivity of desktops / laptops & network printers
7. Installation, re-installation, configuration of peripherals e.g. printers, scanners etc.
8. Troubleshooting & resolution of first level printer problems (e.g. paper jam, alignment, configuration setting, driver related problem, font related problem etc.) & vendor coordination for L2/L3 & Spares support