570 Help Desk Support jobs in Malaysia

Adventus is an Information and Communications Technology (ICT) Solutions and Services Provider with a wide footprint across the globe.

We help organizations bring about positive transformation to their businesses by leveraging intelligent applications of innovative solutions and pertinent services to remain winners in today's ultra competitive marketplace.

With our strong network of technology partners, excellent domain expertise and differentiated value proposition, we are able to go above and beyond for our customers, far exceeding expectations.

Job Description:

Provide technical service to end users, 1st level support and resolution for all information technology matters.

Troubleshooting issues related to corporate devices, applications, phones and IT related peripherals.

Manage Mac OS, Windows 10 & 11, Microsoft Office Applications, network connectivity, printer troubleshooting and other standard application support.

Manage email messaging configurations and troubleshooting issues for Outlook or other email services.

Manage desktop hardware troubleshooting and diagnosis, escalation to the manufacturer if necessary.

Perform IT administrative tasks for new joiners and leavers; setting up the accounts access and devices.

Comprehensive documentation updates of all support cases using the ticketing system and also in the knowledge base. Maintain IT inventory and asset tagging of IT assets, parts, licenses and hardware.

Knowledgeable on different IT technologies where continuous learning in the work field is expected.

Maintain a high degree of customer service to all employees, vendors, and clients of the company and adhere to all service management principles.

Ensuring that all cases assigned are resolved within SLA following the case priority.

Adhoc duties as assigned.

Requirements:

Minimum Diploma, Advanced/Higher/Graduate Diploma, Computer Science/Information.

Excellent interpersonal and communication skills.

Experience with basic Mac OS, Microsoft 365 and Google Suite, on-premise/cloud directory.

A minimum of 2 years of experience working in IT related positions.

A result-oriented and good team player.

1 Year Contract / Possible conversion to permanent employment.

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Adventus is an Information and Communications Technology (ICT) Solutions and Services Provider with a wide footprint across the globe. We help organizations bring about positive transformation to their businesses by leveraging intelligent applications of innovative solutions and pertinent services to remain winners in today's ultra competitive marketplace. With our strong network of technology partners, excellent domain expertise and differentiated value proposition, we are able to go above and beyond for our customers, far exceeding expectations. Job Description:

Provide technical service to end users, 1st level support and resolution for all information technology matters. Troubleshooting issues related to corporate devices, applications, phones and IT related peripherals. Manage Mac OS, Windows 10 & 11, Microsoft Office Applications, network connectivity, printer troubleshooting and other standard application support. Manage email messaging configurations and troubleshooting issues for Outlook or other email services. Manage desktop hardware troubleshooting and diagnosis, escalation to the manufacturer if necessary. Perform IT administrative tasks for new joiners and leavers; setting up the accounts access and devices. Comprehensive documentation updates of all support cases using the ticketing system and also in the knowledge base. Maintain IT inventory and asset tagging of IT assets, parts, licenses and hardware. Knowledgeable on different IT technologies where continuous learning in the work field is expected. Maintain a high degree of customer service to all employees, vendors, and clients of the company and adhere to all service management principles. Ensuring that all cases assigned are resolved within SLA following the case priority. Adhoc duties as assigned. Requirements:

Minimum Diploma, Advanced/Higher/Graduate Diploma, Computer Science/Information. Excellent interpersonal and communication skills. Experience with basic Mac OS, Microsoft 365 and Google Suite, on-premise/cloud directory. A minimum of 2 years of experience working in IT related positions. A result-oriented and good team player. 1 Year Contract / Possible conversion to permanent employment.

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Job Description:
Provide technical service to end users, 1st level support and resolution for all information technology matters.
Troubleshooting issues related to corporate devices, applications, phones and IT related peripherals.
Manage Mac OS, Windows 10 & 11, Microsoft Office Applications, network connectivity, printer troubleshooting and other standard application support.
Manage email messaging configurations and troubleshooting issues for Outlook or other email services.
Manage desktop hardware troubleshooting and diagnosis, escalation to the manufacturer if necessary.
Performing IT administrative task for new joiners and leavers; setting up the accounts access and devices.
Comprehensive documentation updates of all support cases using the ticketing system and also in the knowledge base.Maintain IT Inventory and asset tagging of IT assets, parts, licenses and hardware.
Knowledgeable on different IT Technologies where continuous learning in the work field is expected.
Maintain a high degree of customer service to all employees, vendors, and clients of the company and adhere to all service management principles.
Ensuring that all cases assigned is resolved within SLA following the case priority.
Adhoc duties as assigned
Requirements:
Minimum Diploma, Advanced/Higher/Graduate Diploma, Computer Science/Information.
Excellent interpersonal and communication skill.
Experience with basic Mac OS, Microsoft 365 and Google suite, on premise/cloud directory.
A minimum of 2 years of experience working in IT related positions.
A result-oriented and good team player.
RM3,000 - RM4,500 a month
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PwC Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

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PwC Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

2 days ago Be among the first 25 applicants

Join to apply for the Senior Associate - Desktop Support Engineer role at PwC

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Job Description & Summary
At PwC, our people in information technology operations focus on managing and maintaining the technology infrastructure and systems to provide smooth operations and efficient delivery of IT services. This includes monitoring network performance, troubleshooting issues, and implementing security measures.

Those in IT support at PwC will focus on providing front-line technical assistance and troubleshooting to facilitate smooth functioning of computer systems software and hardware. Working in this area, you will be responsible for providing support to internal and external clients to address and resolve issues in a timely and efficient manner through a variety of mediums/channels. The guidance will help to resolve technical issues and maintain efficient IT operations at the L2 up to L4 support levels.


We are looking for a proactive and technically skilled Desktop Support Engineer to support and maintain the organization's end user point infrastructure . The role involves troubleshooting hardware and software issues, deploying systems, and ensuring optimal performance of end-user devices. This customer-centric position involves problem-solving, one-on-one and group training, and maintaining an innovative environment for IT engagement and education. The ideal candidate needs to have strong technical skills, excellent customer service skills, and experience with WorkspaceOne /I ntune, P owershell PSADT, Windows, and Mac. In this role, you will b e responsible for providing technical support to employees, m anaging and m aintaining the W orkspaceOne / Intune environment, creating application packages and m aintaining scripts using PowerShell PSADT, and installing and configuring software and hardware on Windows and Mac operating systems. You will be a key member of our team, working closely with other Information Technology professionals to ensure the seamless delivery of technology services to our employees. The Desktop Support Engineer must have strong analytical and problem-solving abilities, understanding of Active Directory hierarchy, Group Policy Objects, and Windows Operating Systems is a must . Core Responsibilities

• Provide onsite and remote support for desktops, laptops, mobile devices, and peripherals.
• Install, configure, and maintain operating systems (Windows/macOS) and standard applications.
• Troubleshoot and resolve hardware, software, and network connectivity issues.
• Perform system imaging, deployment, and upgrades.
• Assist in the technology onboarding process for new employees.
• Participate in global technology forum meetings and undertake ad hoc IT projects.
• Provide customer-centric support, ensuring positive and valuable experiences.
• Foster an innovative and technology-focused environment with a strong focus on customer satisfaction.
• Develop and deliver innovative one-to-one and group training events tailored to customer technology usage.
• Collaborate with PwC teams (local/global) to stay informed about new technologies .
• Maintain a friendly, approachable demeanor that prioritizes customer needs.
• Offer feedback and suggestions for enhancing the overall customer experience.
• Build and nurture strong working relationships with users at all levels.
• Proactively anticipate , identify , and resolve complex problems while applying technical knowledge.
• Effectively communicate and share technical information with diverse audiences within the firm.
• Ensure compliance with Firm security policies and procedures.

Line of Service
Internal Firm Services

Industry/Sector
Not Applicable

Specialism
IFS - Information Technology (IT)

Management Level
Senior Associate

Job Description & Summary
At PwC, our people in information technology operations focus on managing and maintaining the technology infrastructure and systems to provide smooth operations and efficient delivery of IT services. This includes monitoring network performance, troubleshooting issues, and implementing security measures.

Those in IT support at PwC will focus on providing front-line technical assistance and troubleshooting to facilitate smooth functioning of computer systems software and hardware. Working in this area, you will be responsible for providing support to internal and external clients to address and resolve issues in a timely and efficient manner through a variety of mediums/channels. The guidance will help to resolve technical issues and maintain efficient IT operations at the L2 up to L4 support levels.


We are looking for a proactive and technically skilled Desktop Support Engineer to support and maintain the organization's end user point infrastructure . The role involves troubleshooting hardware and software issues, deploying systems, and ensuring optimal performance of end-user devices. This customer-centric position involves problem-solving, one-on-one and group training, and maintaining an innovative environment for IT engagement and education. The ideal candidate needs to have strong technical skills, excellent customer service skills, and experience with WorkspaceOne /I ntune, P owershell PSADT, Windows, and Mac. In this role, you will b e responsible for providing technical support to employees, m anaging and m aintaining the W orkspaceOne / Intune environment, creating application packages and m aintaining scripts using PowerShell PSADT, and installing and configuring software and hardware on Windows and Mac operating systems. You will be a key member of our team, working closely with other Information Technology professionals to ensure the seamless delivery of technology services to our employees. The Desktop Support Engineer must have strong analytical and problem-solving abilities, understanding of Active Directory hierarchy, Group Policy Objects, and Windows Operating Systems is a must . Core Responsibilities

• Provide onsite and remote support for desktops, laptops, mobile devices, and peripherals.

• Install, configure, and maintain operating systems (Windows/macOS) and standard applications.

• Troubleshoot and resolve hardware, software, and network connectivity issues.

• Perform system imaging, deployment, and upgrades.

• Assist in the technology onboarding process for new employees.

• Participate in global technology forum meetings and undertake ad hoc IT projects.

• Provide customer-centric support, ensuring positive and valuable experiences.

• Foster an innovative and technology-focused environment with a strong focus on customer satisfaction.

• Develop and deliver innovative one-to-one and group training events tailored to customer technology usage.

• Collaborate with PwC teams (local/global) to stay informed about new technologies .

• Maintain a friendly, approachable demeanor that prioritizes customer needs.

• Offer feedback and suggestions for enhancing the overall customer experience.

• Build and nurture strong working relationships with users at all levels.

• Proactively anticipate , identify , and resolve complex problems while applying technical knowledge.

• Effectively communicate and share technical information with diverse audiences within the firm.

• Ensure compliance with Firm security policies and procedures.

Qualifications

• Degree in Information Technology, Computer Science, or related field.

• Experience with the ServiceNow platform is an advantage.

• Proficiency in managing endpoints in Workspace One or Microsoft Intune is an advantage.

• Strong preference for prior experience in automating processes using PowerShell or other scripting languages.

• Strong knowledge of Windows OS, macOS, Microsoft Office Suite, and endpoint tools.

• Experience in supporting mobile OS (iOS/Android).
  

• Experience with Active Directory, SCCM, Intune, or similar tools.

• ITIL 4 certification is an added advantage.

• Demonstrated ability to deliver outstanding customer satisfaction.

• Excellent communication and communication skills.

• Effective problem identification and solution skills.

• A strong team player and collaborator.

• Fluent in both written and spoken English.

• Exceptional multitasking, customer service, and communication skills, including the ability to explain technical concepts to end-users.

Experience

• 2–5 years of experience in desktop support or technical engineering roles.

• Preferably an Executive specializing in Information Technology or equivalent.

Additional Information

• This position may entail additional shift support from 10:00 AM to 7:00 PM.
  

Required Skills

Optional Skills
Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Communication, Computer Engineering, Computer Program Installation, Computer Programming, Computer Technical Support, Creativity, Embracing Change, Emotional Regulation, Empathy, Enterprise Architecture, Incident Management and Resolution (IMR), Inclusion, Information and Communications Technology (ICT), Intellectual Curiosity, IT Infrastructure Upgrades, IT Operations, IT Operations Management, IT Project Lifecycle, IT Support, IT Troubleshooting, Learning Agility {+ 11 more}

Desired Languages (If blank, desired languages not specified)

Travel Requirements
Up to 20%

Available for Work Visa Sponsorship?
No

Government Clearance Required?
No

Job Posting End Date
March 31, 2026

Seniority level

• Seniority level Mid-Senior level

Employment type

• Employment type Full-time

Job function

• Job function Information Technology
• Industries Professional Services

Referrals increase your chances of interviewing at PwC by 2x

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Overview Senior Associate - Desktop Support Engineer

at PwC Malaysia

PwC Malaysia Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Join to apply for the

Senior Associate - Desktop Support Engineer

role at

PwC Malaysia

Job Description & Summary

At PwC, our people in information technology operations focus on managing and maintaining the technology infrastructure and systems to provide smooth operations and efficient delivery of IT services. This includes monitoring network performance, troubleshooting issues, and implementing security measures.

Details

Line of Service: Internal Firm Services

Industry/Sector: Not Applicable

Specialism: IFS - Information Technology (IT)

Management Level: Senior Associate

Seniority level: Mid-Senior level

Employment type: Full-time

Job function: Information Technology

Industries: Professional Services

Travel Requirements: Up to 20%

Available for Work Visa Sponsorship?: No

Government Clearance Required?: No

Job Posting End Date: March 31, 2026

Responsibilities

Provide onsite and remote support for desktops, laptops, mobile devices, and peripherals.

Install, configure, and maintain operating systems (Windows/macOS) and standard applications.

Troubleshoot and resolve hardware, software, and network connectivity issues.

Perform system imaging, deployment, and upgrades.

Assist in the technology onboarding process for new employees.

Participate in global technology forum meetings and undertake ad hoc IT projects.

Provide customer-centric support, ensuring positive and valuable experiences.

Foster an innovative and technology-focused environment with a strong focus on customer satisfaction.

Develop and deliver innovative one-to-one and group training events tailored to customer technology usage.

Collaborate with PwC teams (local/global) to stay informed about new technologies.

Maintain a friendly, approachable demeanor that prioritizes customer needs.

Offer feedback and suggestions for enhancing the overall customer experience.

Build and nurture strong working relationships with users at all levels.

Proactively anticipate, identify, and resolve complex problems while applying technical knowledge.

Effectively communicate and share technical information with diverse audiences within the firm.

Ensure compliance with Firm security policies and procedures.

Qualifications

Degree in Information Technology, Computer Science, or related field.

Experience with the ServiceNow platform is an advantage.

Proficiency in managing endpoints in Workspace One or Microsoft Intune is an advantage.

Strong preference for prior experience in automating processes using PowerShell or other scripting languages.

Strong knowledge of Windows OS, macOS, Microsoft Office Suite, and endpoint tools.

Experience in supporting mobile OS (iOS/Android).

Experience with Active Directory, SCCM, Intune, or similar tools.

ITIL 4 certification is an added advantage.

Demonstrated ability to deliver outstanding customer satisfaction.

Excellent communication skills.

Effective problem identification and solution skills.

A strong team player and collaborator.

Fluent in both written and spoken English.

Exceptional multitasking, customer service, and communication skills, including the ability to explain technical concepts to end-users.

Experience

2–5 years of experience in desktop support or technical engineering roles.

Preferably an Executive specializing in Information Technology or equivalent.

Additional Information

This position may entail additional shift support from 10:00 AM to 7:00 PM.

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PwC Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia Join or sign in to find your next job

Join to apply for the

Senior Associate - Desktop Support Engineer

role at

PwC PwC Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 days ago Be among the first 25 applicants Join to apply for the

Senior Associate - Desktop Support Engineer

role at

PwC Get AI-powered advice on this job and more exclusive features. Job Description & Summary At PwC, our people in information technology operations focus on managing and maintaining the technology infrastructure and systems to provide smooth operations and efficient delivery of IT services. This includes monitoring network performance, troubleshooting issues, and implementing security measures.

Those in IT support at PwC will focus on providing front-line technical assistance and troubleshooting to facilitate smooth functioning of computer systems software and hardware. Working in this area, you will be responsible for providing support to internal and external clients to address and resolve issues in a timely and efficient manner through a variety of mediums/channels. The guidance will help to resolve technical issues and maintain efficient IT operations at the L2 up to L4 support levels.

We are looking for a proactive and technically skilled Desktop Support Engineer to support and maintain the organization's end user point infrastructure . The role involves troubleshooting hardware and software issues, deploying systems, and ensuring optimal performance of end-user devices. This customer-centric position involves problem-solving, one-on-one and group training, and maintaining an innovative environment for IT engagement and education. The ideal candidate needs to have strong technical skills, excellent customer service skills, and experience with WorkspaceOne /I ntune, P owershell PSADT, Windows, and Mac. In this role, you will b e responsible for providing technical support to employees, m anaging and m aintaining the W orkspaceOne / Intune environment, creating application packages and m aintaining scripts using PowerShell PSADT, and installing and configuring software and hardware on Windows and Mac operating systems. You will be a key member of our team, working closely with other Information Technology professionals to ensure the seamless delivery of technology services to our employees. The Desktop Support Engineer must have strong analytical and problem-solving abilities, understanding of Active Directory hierarchy, Group Policy Objects, and Windows Operating Systems is a must .

Core Responsibilities

Provide onsite and remote support for desktops, laptops, mobile devices, and peripherals. Install, configure, and maintain operating systems (Windows/macOS) and standard applications. Troubleshoot and resolve hardware, software, and network connectivity issues. Perform system imaging, deployment, and upgrades. Assist in the technology onboarding process for new employees. Participate in global technology forum meetings and undertake ad hoc IT projects. Provide customer-centric support, ensuring positive and valuable experiences. Foster an innovative and technology-focused environment with a strong focus on customer satisfaction. Develop and deliver innovative one-to-one and group training events tailored to customer technology usage. Collaborate with PwC teams (local/global) to stay informed about new technologies . Maintain a friendly, approachable demeanor that prioritizes customer needs. Offer feedback and suggestions for enhancing the overall customer experience. Build and nurture strong working relationships with users at all levels. Proactively anticipate , identify , and resolve complex problems while applying technical knowledge. Effectively communicate and share technical information with diverse audiences within the firm. Ensure compliance with Firm security policies and procedures. Line of Service Internal Firm Services

Industry/Sector Not Applicable

Specialism IFS - Information Technology (IT)

Management Level Senior Associate

Job Description & Summary At PwC, our people in information technology operations focus on managing and maintaining the technology infrastructure and systems to provide smooth operations and efficient delivery of IT services. This includes monitoring network performance, troubleshooting issues, and implementing security measures.

Those in IT support at PwC will focus on providing front-line technical assistance and troubleshooting to facilitate smooth functioning of computer systems software and hardware. Working in this area, you will be responsible for providing support to internal and external clients to address and resolve issues in a timely and efficient manner through a variety of mediums/channels. The guidance will help to resolve technical issues and maintain efficient IT operations at the L2 up to L4 support levels.

We are looking for a proactive and technically skilled Desktop Support Engineer to support and maintain the organization's end user point infrastructure . The role involves troubleshooting hardware and software issues, deploying systems, and ensuring optimal performance of end-user devices. This customer-centric position involves problem-solving, one-on-one and group training, and maintaining an innovative environment for IT engagement and education. The ideal candidate needs to have strong technical skills, excellent customer service skills, and experience with WorkspaceOne /I ntune, P owershell PSADT, Windows, and Mac. In this role, you will b e responsible for providing technical support to employees, m anaging and m aintaining the W orkspaceOne / Intune environment, creating application packages and m aintaining scripts using PowerShell PSADT, and installing and configuring software and hardware on Windows and Mac operating systems. You will be a key member of our team, working closely with other Information Technology professionals to ensure the seamless delivery of technology services to our employees. The Desktop Support Engineer must have strong analytical and problem-solving abilities, understanding of Active Directory hierarchy, Group Policy Objects, and Windows Operating Systems is a must .

Core Responsibilities

Provide onsite and remote support for desktops, laptops, mobile devices, and peripherals. Install, configure, and maintain operating systems (Windows/macOS) and standard applications. Troubleshoot and resolve hardware, software, and network connectivity issues. Perform system imaging, deployment, and upgrades. Assist in the technology onboarding process for new employees. Participate in global technology forum meetings and undertake ad hoc IT projects. Provide customer-centric support, ensuring positive and valuable experiences. Foster an innovative and technology-focused environment with a strong focus on customer satisfaction. Develop and deliver innovative one-to-one and group training events tailored to customer technology usage. Collaborate with PwC teams (local/global) to stay informed about new technologies . Maintain a friendly, approachable demeanor that prioritizes customer needs. Offer feedback and suggestions for enhancing the overall customer experience. Build and nurture strong working relationships with users at all levels. Proactively anticipate , identify , and resolve complex problems while applying technical knowledge. Effectively communicate and share technical information with diverse audiences within the firm. Ensure compliance with Firm security policies and procedures. Qualifications Degree in Information Technology, Computer Science, or related field. Experience with the ServiceNow platform is an advantage. Proficiency in managing endpoints in Workspace One or Microsoft Intune is an advantage. Strong preference for prior experience in automating processes using PowerShell or other scripting languages. Strong knowledge of Windows OS, macOS, Microsoft Office Suite, and endpoint tools. Experience in supporting mobile OS (iOS/Android).

Experience with Active Directory, SCCM, Intune, or similar tools. ITIL 4 certification is an added advantage. Demonstrated ability to deliver outstanding customer satisfaction. Excellent communication and communication skills. Effective problem identification and solution skills. A strong team player and collaborator. Fluent in both written and spoken English. Exceptional multitasking, customer service, and communication skills, including the ability to explain technical concepts to end-users. Experience 2–5 years of experience in desktop support or technical engineering roles. Preferably an Executive specializing in Information Technology or equivalent. Additional Information This position may entail additional shift support from 10:00 AM to 7:00 PM.

Required Skills

Optional Skills Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Communication, Computer Engineering, Computer Program Installation, Computer Programming, Computer Technical Support, Creativity, Embracing Change, Emotional Regulation, Empathy, Enterprise Architecture, Incident Management and Resolution (IMR), Inclusion, Information and Communications Technology (ICT), Intellectual Curiosity, IT Infrastructure Upgrades, IT Operations, IT Operations Management, IT Project Lifecycle, IT Support, IT Troubleshooting, Learning Agility {+ 11 more}

Desired Languages

(If blank, desired languages not specified)

Travel Requirements Up to 20%

Available for Work Visa Sponsorship? No

Government Clearance Required? No

Job Posting End Date March 31, 2026

Seniority level

Seniority level Mid-Senior level Employment type

Employment type Full-time Job function

Job function Information Technology Industries Professional Services Referrals increase your chances of interviewing at PwC by 2x Get notified about new Desktop Support Engineer jobs in

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Axiom Technologies is an Australia-based entity with a history of providing Managed IT solutions to medium to large-scale enterprises globally. Please visit our website for more information about what we do at

We are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/on-call assistance to end-users within the organisation’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.

IT Skills and Experience

• Provide first-line support to Internal Customers for service desk issues, including without limitation, fulfilling hardware and software support requests via phone, chat, email, or online tickets.
• Work to resolve Internal Customer service desk issues by providing necessary services, troubleshooting, fixes, workarounds, training, and advice.
• Escalate more complex Service desk issues to the relevant Siemens IT team/technician within prescribed time limits.
• Manage Service desk requests from receipt of the support request through fulfillment/problem resolution, or escalation.
• Log all Internal Customer interactions in the ticket system.
• Document incident resolutions and knowledge for reuse by Internal Customers and IT support personnel.
• Comply with all of IT Service Management processes and best practices.
• Participate as requested in appropriate IT releases by testing the usability of such releases from an Internal Customer’s perspective.
• Drive continuous improvement in IT request and support processes.
• Work on additional projects as requested and pre-approved by the team lead or manager.
• Be flexible to work any shift or overtime as requested.
• Familiar with fire suppression systems and water detection.

Skills and Abilities Required:

• Strong Verbal and Written communication skills
• Strong troubleshooting skills
• Strong and fast Key-boarding skills
• Should have a strong understanding of basic computer hardware, software, and networking systems, and be able to explain them in a clear, concise manner.
• Strong analytical and problem-solving capabilities

Education and Experience Requirement:

• Strong Working knowledge of current Microsoft based operating systems
• Previous Help Desk/Service Desk experience preferred
• Knowledge, training or experience with Unix or Mac desirable
• Knowledge of emerging tools, techniques, and technologies
• Experience or training with using and troubleshooting Microsoft Office and Office 365 with emphasis on Teams, Outlook, MS Word, MS Excel, and MS PowerPoint
• Knowledge of Antivirus software, PKI, data security, and data encryption desirable
• Experience or training with set-up and troubleshooting of remote connectivity
• Basic understanding of PC hardware set-up and configuration, MCP, CompTIA, A+ and/or network+ certification would be desirable
• Microsoft SharePoint knowledge – desirable
• Previous Service Desk or Network operations experience preferred
• Working basic knowledge of Networks and troubleshooting network connection issues.
• Account management, Active Directory knowledge (add, change) – preferred

Basic knowledge of:

• Active Directory
• Exchange
• Apple OS
• SCCM

Experience in a similar role

• 2-4 years of relevant experience

What next?

If you are looking for that next challenge in your career and wish to apply for this role, please forward your resume to

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Axiom Technologies

is an Australia-based entity with a history of providing Managed IT solutions to medium to large-scale enterprises globally. Please visit our website for more information about what we do at

We are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/on-call assistance to end-users within the organisation’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery. IT Skills and Experience

Provide first-line support to Internal Customers for service desk issues, including without limitation, fulfilling hardware and software support requests via phone, chat, email, or online tickets. Work to resolve Internal Customer service desk issues by providing necessary services, troubleshooting, fixes, workarounds, training, and advice. Escalate more complex Service desk issues to the relevant Siemens IT team/technician within prescribed time limits. Manage Service desk requests from receipt of the support request through fulfillment/problem resolution, or escalation. Log all Internal Customer interactions in the ticket system. Document incident resolutions and knowledge for reuse by Internal Customers and IT support personnel. Comply with all of IT Service Management processes and best practices. Participate as requested in appropriate IT releases by testing the usability of such releases from an Internal Customer’s perspective. Drive continuous improvement in IT request and support processes. Work on additional projects as requested and pre-approved by the team lead or manager. Be flexible to work any shift or overtime as requested. Familiar with fire suppression systems and water detection. Skills and Abilities Required:

Strong Verbal and Written communication skills Strong troubleshooting skills Strong and fast Key-boarding skills Should have a strong understanding of basic computer hardware, software, and networking systems, and be able to explain them in a clear, concise manner. Strong analytical and problem-solving capabilities Education and Experience Requirement:

Strong Working knowledge of current Microsoft based operating systems Previous Help Desk/Service Desk experience preferred Knowledge, training or experience with Unix or Mac desirable Knowledge of emerging tools, techniques, and technologies Experience or training with using and troubleshooting Microsoft Office and Office 365 with emphasis on Teams, Outlook, MS Word, MS Excel, and MS PowerPoint Knowledge of Antivirus software, PKI, data security, and data encryption desirable Experience or training with set-up and troubleshooting of remote connectivity Basic understanding of PC hardware set-up and configuration, MCP, CompTIA, A+ and/or network+ certification would be desirable Microsoft SharePoint knowledge – desirable Previous Service Desk or Network operations experience preferred Working basic knowledge of Networks and troubleshooting network connection issues. Account management, Active Directory knowledge (add, change) – preferred Basic knowledge of: Active Directory Exchange Apple OS SCCM Experience in a similar role

2-4 years of relevant experience What next?

If you are looking for that next challenge in your career and wish to apply for this role, please forward your resume to



#J-18808-Ljbffr

Axiom Technologies is an Australia-based entity with a history of providing Managed IT solutions to medium to large-scale enterprises globally. Please visit our website for more information about what we do at

We are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/on-call assistance to end-users within the organization’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.

IT Skills and Experience

• Provide first-line support to Internal Customers for service desk issues, including fulfilling hardware and software support requests via phone, chat, email, or online tickets.
• Work to resolve Internal Customer service desk issues by providing necessary services, troubleshooting, fixes, workarounds, training, and advice.
• Escalate more complex Service desk issues to the relevant Siemens IT team/technician within prescribed time limits.
• Manage Service desk requests from receipt of the support request through fulfillment/problem resolution or escalation.
• Log all Internal Customer interactions in the ticket system.
• Document incident resolutions and knowledge for reuse by Internal Customers and IT support personnel.
• Comply with all of IT Service Management processes and best practices.
• Participate as requested in appropriate IT releases by testing the usability of such releases from an Internal Customer’s perspective.
• Drive continuous improvement in IT request and support processes.
• Work on additional projects as requested and pre-approved by the team lead or manager.
• Be flexible to work any shift or overtime as requested.
• Familiar with fire suppression systems and water detection.
• Escalate issues as required.

Skills and Abilities Required:

• Strong verbal and written communication skills
• Strong troubleshooting skills
• Strong and fast keyboarding skills
• Strong understanding of basic computer hardware, software, and networking systems, and the ability to explain them in a clear, concise manner.
• Strong analytical and problem-solving capabilities

Education and Experience Requirement:

• Strong working knowledge of current Microsoft-based operating systems
• Previous Help Desk/Service Desk experience preferred
• Knowledge, training, or experience with Unix or Mac desirable
• Knowledge of emerging tools, techniques, and technologies
• Experience or training with using and troubleshooting Microsoft Office and Office 365 with emphasis on Teams, Outlook, MS Word, MS Excel, and MS PowerPoint
• Knowledge of antivirus software, PKI, data security, and data encryption desirable
• Experience or training with setup and troubleshooting of remote connectivity
• Basic understanding of PC hardware setup and configuration; MCP, CompTIA, A+ and/or Network+ certification would be desirable
• Microsoft SharePoint knowledge – desirable
• Previous Service Desk or Network operations experience preferred
• Working basic knowledge of networks and troubleshooting network connection issues.
• Account management, Active Directory knowledge (add, change) – preferred

Basic Knowledge of:

• Active Directory
• Exchange
• Apple OS
• SCCM

Experience in a Similar Role

• 3+ years of relevant experience

What Next?

If you are looking for that next challenge in your career and wish to apply for this role, please forward your resume to

#J-18808-Ljbffr