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Operations Manager
Klang, Selangor
Edutronic Sdn Bhd
Posted 1 day ago
Job Viewed
Job Description
We are a STEM edu-tainment company that introduces children ages 5 to 15 years old to robotics and the coding concepts through the use of our patented robot building blocks and easy-to-use coding software. We are looking to expand our company with a smart, creative, and fun
Operations Manager
to join our team! The person needs to be independent and driven, with a passion for children's education. The person will be responsible to help manage the operations of our learning centres, our programmes and oversee the marketing execution. Qualifications of the Operations Manager:
High-energy & passion for education. Great interpersonal and presentation skills. Loves challenges and problem solving. Key Job Roles:
Lead and manage the team to improve operational efficiency. Coordinate with different teams to foster an exchange of ideas and provide cross-team learning opportunities. Assess and analyse budgets to find ways to optimise efficiency or profitability. Enforcing regulatory and safety standards. Jointly develop marketing plans with the management team. Build relationships with existing and potential partners. Follow-up with potential partners and identifying service/product fit. Be careful - Don’t provide your bank or credit card details when applying for jobs. Don't transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad.
#J-18808-Ljbffr
Operations Manager
to join our team! The person needs to be independent and driven, with a passion for children's education. The person will be responsible to help manage the operations of our learning centres, our programmes and oversee the marketing execution. Qualifications of the Operations Manager:
High-energy & passion for education. Great interpersonal and presentation skills. Loves challenges and problem solving. Key Job Roles:
Lead and manage the team to improve operational efficiency. Coordinate with different teams to foster an exchange of ideas and provide cross-team learning opportunities. Assess and analyse budgets to find ways to optimise efficiency or profitability. Enforcing regulatory and safety standards. Jointly develop marketing plans with the management team. Build relationships with existing and potential partners. Follow-up with potential partners and identifying service/product fit. Be careful - Don’t provide your bank or credit card details when applying for jobs. Don't transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad.
#J-18808-Ljbffr
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0
Operations Manager
Klang, Selangor
Komponen Mahir Sdn Bhd
Posted 1 day ago
Job Viewed
Job Description
Forum Group is more than just a collection of sports centres - we’re a growing movement to make sports accessible, fun, and part of everyday life for everyone. From badminton to pickleball, basketball to table tennis, we believe sports bring people together. With multiple venues and a growing community across Malaysia, our mission is to be the go-to sports hub for all ages, all skill levels, and all kinds of players.
We’re looking for a Group Operations Manager who's ready to take ownership of our day-to-day operations across all outlets - leading our Centre Teams, elevating customer experience, and ensuring every outlet is running smoothly and up to standards. This is a group-level leadership role that requires strong operational oversight, excellent people management, and a deep commitment to service excellence. The right candidate will possess strong HR and training capabilities, and be able to work effectively with both local and foreign staff.
What You’ll Do As the Operations Manager, you will lead the full scope of centre operations and people management so our teams can deliver great service every day.
Key responsibilities include:
Oversee daily operations across all outlets: cleanliness, facility readiness, counter service, and customer enquiries.
Lead and develop Centre Teams (locals and foreigners): recruitment, onboarding, rostering, coaching, and performance.
Implement, maintain, and improve SOPs for consistent standards across all outlets.
Work closely with Customer Service Team to design and deliver training that lifts service quality and response times.
Ensure accurate stock control for snacks, beverages, and retail items; coordinate outlet-level stock counts.
Handle on-ground incident response and service recovery; resolve escalations with empathy and speed.
Work closely with the Accounting & Finance Team on invoicing and billing follow-ups, petty cash reconciliation, expense reimbursements, stock purchases, and procurement coordination.
Support the Marketing Team on events, campaigns, and activations at outlets.
Identify, propose, and implement facility upgrades and enhancements together with the Facilities & Maintenance Team to improve customer experience and operational efficiency.
Oversee operational setup and readiness for new outlets.
Who We’re Looking For Education & Experience
3–5+ years in multi-site operations (sports, hospitality, retail, leisure, or similar).
Proven experience leading frontline/service teams and delivering training programs.
Experience working with diverse teams (local and foreign staff).
Technical Skills
Strong grasp of SOPs, rostering, and on-ground operations.
Comfortable with Excel, POS systems, and incident logging.
Familiarity with safety, cleanliness, and maintenance checks.
Soft Skills
Hands-on, people-first leader; calm under pressure and solutions-driven.
Excellent communication; able to coach, motivate, and hold teams accountable.
Organised, detail-oriented, and able to prioritise across multiple outlets.
Why Join Us
Work directly with company leadership
Career progression in a growing organisation
Laptop provided
Performance bonus
Staff discounts on court bookings and sports equipment
Mileage claims provided
How to Apply Send your resume and a brief cover letter to
***@forumgroup.my , with the subject line:
“Operations Manager - (Your Name)”
#J-18808-Ljbffr
We’re looking for a Group Operations Manager who's ready to take ownership of our day-to-day operations across all outlets - leading our Centre Teams, elevating customer experience, and ensuring every outlet is running smoothly and up to standards. This is a group-level leadership role that requires strong operational oversight, excellent people management, and a deep commitment to service excellence. The right candidate will possess strong HR and training capabilities, and be able to work effectively with both local and foreign staff.
What You’ll Do As the Operations Manager, you will lead the full scope of centre operations and people management so our teams can deliver great service every day.
Key responsibilities include:
Oversee daily operations across all outlets: cleanliness, facility readiness, counter service, and customer enquiries.
Lead and develop Centre Teams (locals and foreigners): recruitment, onboarding, rostering, coaching, and performance.
Implement, maintain, and improve SOPs for consistent standards across all outlets.
Work closely with Customer Service Team to design and deliver training that lifts service quality and response times.
Ensure accurate stock control for snacks, beverages, and retail items; coordinate outlet-level stock counts.
Handle on-ground incident response and service recovery; resolve escalations with empathy and speed.
Work closely with the Accounting & Finance Team on invoicing and billing follow-ups, petty cash reconciliation, expense reimbursements, stock purchases, and procurement coordination.
Support the Marketing Team on events, campaigns, and activations at outlets.
Identify, propose, and implement facility upgrades and enhancements together with the Facilities & Maintenance Team to improve customer experience and operational efficiency.
Oversee operational setup and readiness for new outlets.
Who We’re Looking For Education & Experience
3–5+ years in multi-site operations (sports, hospitality, retail, leisure, or similar).
Proven experience leading frontline/service teams and delivering training programs.
Experience working with diverse teams (local and foreign staff).
Technical Skills
Strong grasp of SOPs, rostering, and on-ground operations.
Comfortable with Excel, POS systems, and incident logging.
Familiarity with safety, cleanliness, and maintenance checks.
Soft Skills
Hands-on, people-first leader; calm under pressure and solutions-driven.
Excellent communication; able to coach, motivate, and hold teams accountable.
Organised, detail-oriented, and able to prioritise across multiple outlets.
Why Join Us
Work directly with company leadership
Career progression in a growing organisation
Laptop provided
Performance bonus
Staff discounts on court bookings and sports equipment
Mileage claims provided
How to Apply Send your resume and a brief cover letter to
***@forumgroup.my , with the subject line:
“Operations Manager - (Your Name)”
#J-18808-Ljbffr
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This advertiser has chosen not to accept applicants from your region.
1
Operations Manager
Petaling Jaya, Selangor
Privasia Sdn Bhd
Posted 1 day ago
Job Viewed
Job Description
Add expected salary to your profile for insights
We are seeking an experienced Operations Manager to oversee system development, production releases, and support activities. The role ensures that projects are delivered on time, requirements are accurately captured, testing is completed thoroughly, and production environments remain stable.
Key Responsibilities
1. On-Time Development & Product Release Ensure all development activities follow established timelines.
Coordinate with project teams to achieve successful changes/releases within the monthly release window.
2. Business & Requirement Documentation Accuracy Review and validate business requirements for completeness and accuracy.
Ensure URS (User Requirement Specification) is correctly documented, shared with QA, and aligned with testing objectives.
Maintain a low rate of missing or inaccurate requirements.
3. Testing Oversight & Completion Ensure 100% completion of functional, integration, and system testing prior to production release.
Collaborate with QA teams to ensure quality standards are met.
4. Post-Production Release Management Actively monitor the health of production environments after release.
Track, investigate, and resolve post-release issues, providing guidance to L1/L2 support teams as needed.
5. SLA Compliance & Client Satisfaction Participate in SLA review meetings with clients alongside the L1 support team.
Ensure all incidents and requests are resolved by L1/L2 teams within agreed SLAs.
Provide guidance, mentorship, and technical consultation to L1/L2 support teams and project teams.
Support continuous improvement in issue resolution, testing quality, and project delivery.
Requirements
Bachelor’s degree in Computer Science, Information Technology, Business Administration, or related field.
Proven experience (5+ years) in IT operations management, release management, or project management.
Strong knowledge of software development lifecycle (SDLC), testing methodologies, and release processes.
Experience working with support teams (L1/L2) and managing production incidents.
Familiarity with ITIL processes, SLA management, and incident/problem management.
Key Skills
Project & Release Management: Ability to manage timelines, coordinate releases, and ensure successful deployments.
Analytical & Documentation Skills: Strong ability to analyze business requirements and ensure accuracy in documentation.
Testing & QA Oversight: Knowledge of test planning, execution, and defect tracking.
Problem-Solving: Strong troubleshooting and decision-making skills, especially in production environments.
Communication & Stakeholder Management: Excellent communication skills to engage with clients, project teams, and support teams.
Leadership & Mentoring: Ability to guide and mentor junior staff, ensuring skill growth and effective issue resolution.
Perks and benefits Medical Miscellaneous allowance Dental Vision Mental Health & Wellbeing, Health Screening, Chiro
#J-18808-Ljbffr
We are seeking an experienced Operations Manager to oversee system development, production releases, and support activities. The role ensures that projects are delivered on time, requirements are accurately captured, testing is completed thoroughly, and production environments remain stable.
Key Responsibilities
1. On-Time Development & Product Release Ensure all development activities follow established timelines.
Coordinate with project teams to achieve successful changes/releases within the monthly release window.
2. Business & Requirement Documentation Accuracy Review and validate business requirements for completeness and accuracy.
Ensure URS (User Requirement Specification) is correctly documented, shared with QA, and aligned with testing objectives.
Maintain a low rate of missing or inaccurate requirements.
3. Testing Oversight & Completion Ensure 100% completion of functional, integration, and system testing prior to production release.
Collaborate with QA teams to ensure quality standards are met.
4. Post-Production Release Management Actively monitor the health of production environments after release.
Track, investigate, and resolve post-release issues, providing guidance to L1/L2 support teams as needed.
5. SLA Compliance & Client Satisfaction Participate in SLA review meetings with clients alongside the L1 support team.
Ensure all incidents and requests are resolved by L1/L2 teams within agreed SLAs.
Provide guidance, mentorship, and technical consultation to L1/L2 support teams and project teams.
Support continuous improvement in issue resolution, testing quality, and project delivery.
Requirements
Bachelor’s degree in Computer Science, Information Technology, Business Administration, or related field.
Proven experience (5+ years) in IT operations management, release management, or project management.
Strong knowledge of software development lifecycle (SDLC), testing methodologies, and release processes.
Experience working with support teams (L1/L2) and managing production incidents.
Familiarity with ITIL processes, SLA management, and incident/problem management.
Key Skills
Project & Release Management: Ability to manage timelines, coordinate releases, and ensure successful deployments.
Analytical & Documentation Skills: Strong ability to analyze business requirements and ensure accuracy in documentation.
Testing & QA Oversight: Knowledge of test planning, execution, and defect tracking.
Problem-Solving: Strong troubleshooting and decision-making skills, especially in production environments.
Communication & Stakeholder Management: Excellent communication skills to engage with clients, project teams, and support teams.
Leadership & Mentoring: Ability to guide and mentor junior staff, ensuring skill growth and effective issue resolution.
Perks and benefits Medical Miscellaneous allowance Dental Vision Mental Health & Wellbeing, Health Screening, Chiro
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2
Operations Manager
Kuala Lumpur, Kuala Lumpur
Businesslist
Posted 1 day ago
Job Viewed
Job Description
Operations Manager Posting Date: 27 Oct 2025 | Close Date: 25 Jan 2026
Responsibilities
Follow up on trends and developments in watch retail industry.
Ensure retail objectives are met and ensure smooth running of boutiques daily operations.
Build and maintain good working relationship with brands partners and customers.
Work closely with marketing team and execute activities i.e., new product launches and related events at floor level to meet given objectives.
Ensure retail team respect and adhere to the Company’s standard operations procedures (SOP) and service guidelines.
Manage the planning and executive of new store openings, pop up, exhibition and renovation work.
Ensure standard of visual merchandising at respective boutiques are met according to brands or company’s guidelines.
Lead boutiques meetings and briefing (i.e., Morning briefing, Monthly Meeting, Role play assessment).
Ensure appropriate customer care and customer service are given to customers and monitor closely on after sales service/ repair pending matters.
Responsible on retail audit checks and stock take exercises.
Monitor stock levels and stock movement to ensure accuracy and efficiency of stocks management.
Monitor the boutiques maintenance and image. Coordinate with mall managements and contractors on the renewal of licenses, inspections, installation and maintenance works.
Responsible in the retail staff recruitment (sourcing, interviewing, hiring) and training. Work closely with HR department for manpower related matters.
Manage retail staff disciplinary and operations.
Encourage and build teamwork between retail staff to ensure everyone works and cooperate towards achieving brand goals.
Analyse and verify all vendor quotations, and invoices.
Responsible for market reports, sales reports and sales commission and incentive reports.
To handle any ad-hoc task and perform other relevant duties when required or assigned.
Sub Specialization: Sales; Field Sales
Type of Employment: Permanent
Minimum Experience: Fresher
Work Location: Kuala Lumpur
Salary Range: RM14,000 Per Month
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Responsibilities
Follow up on trends and developments in watch retail industry.
Ensure retail objectives are met and ensure smooth running of boutiques daily operations.
Build and maintain good working relationship with brands partners and customers.
Work closely with marketing team and execute activities i.e., new product launches and related events at floor level to meet given objectives.
Ensure retail team respect and adhere to the Company’s standard operations procedures (SOP) and service guidelines.
Manage the planning and executive of new store openings, pop up, exhibition and renovation work.
Ensure standard of visual merchandising at respective boutiques are met according to brands or company’s guidelines.
Lead boutiques meetings and briefing (i.e., Morning briefing, Monthly Meeting, Role play assessment).
Ensure appropriate customer care and customer service are given to customers and monitor closely on after sales service/ repair pending matters.
Responsible on retail audit checks and stock take exercises.
Monitor stock levels and stock movement to ensure accuracy and efficiency of stocks management.
Monitor the boutiques maintenance and image. Coordinate with mall managements and contractors on the renewal of licenses, inspections, installation and maintenance works.
Responsible in the retail staff recruitment (sourcing, interviewing, hiring) and training. Work closely with HR department for manpower related matters.
Manage retail staff disciplinary and operations.
Encourage and build teamwork between retail staff to ensure everyone works and cooperate towards achieving brand goals.
Analyse and verify all vendor quotations, and invoices.
Responsible for market reports, sales reports and sales commission and incentive reports.
To handle any ad-hoc task and perform other relevant duties when required or assigned.
Sub Specialization: Sales; Field Sales
Type of Employment: Permanent
Minimum Experience: Fresher
Work Location: Kuala Lumpur
Salary Range: RM14,000 Per Month
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3
Operations Manager
Klang, Selangor
Dexian Asia Pacific
Posted 1 day ago
Job Viewed
Job Description
Direct message the job poster from Dexian Asia Pacific
Key Responsibilities
Lead and manage operational activities to ensure smooth execution of staffing projects and client engagements.
Develop, implement, and monitor operational processes to improve productivity and service delivery.
Collaborate with cross-functional teams (Recruitment, HR, Finance, and Sales) to align operations with business strategies.
Define and track
KPIs
to measure team performance, project progress, and operational efficiency.
Ensure adherence to
company policies ,
labor laws , and
compliance standards
across all operational functions.
Prepare and analyze reports using
Excel
to support data-driven decision-making.
Identify process gaps and implement continuous improvement initiatives.
Manage vendor and client relationships to maintain service quality and satisfaction.
Support budgeting, forecasting, and resource allocation activities for ongoing and new projects.
Drive operational excellence by maintaining consistency, accuracy, and accountability in execution.
Key Requirements
Bachelor’s Degree in Business Administration, Management, or a related field.
Fluency in English
– strong verbal and written communication skills.
Proven
experience in project management , preferably within staffing, HR, or service-based industries.
Advanced proficiency in
Microsoft Excel
(pivot tables, dashboards, reporting).
Strong
compliance mindset
with attention to detail and regulatory awareness.
Demonstrated ability to
drive execution and monitor performance through KPIs .
Excellent organizational, leadership, and problem-solving skills.
Ability to work in a fast-paced, dynamic environment with multiple priorities.
Seniority Level Mid-Senior level
Employment Type Full-time
Job Function Administrative, Human Resources, and Business Development
Industries IT Services and IT Consulting and Staffing and Recruiting
#J-18808-Ljbffr
Key Responsibilities
Lead and manage operational activities to ensure smooth execution of staffing projects and client engagements.
Develop, implement, and monitor operational processes to improve productivity and service delivery.
Collaborate with cross-functional teams (Recruitment, HR, Finance, and Sales) to align operations with business strategies.
Define and track
KPIs
to measure team performance, project progress, and operational efficiency.
Ensure adherence to
company policies ,
labor laws , and
compliance standards
across all operational functions.
Prepare and analyze reports using
Excel
to support data-driven decision-making.
Identify process gaps and implement continuous improvement initiatives.
Manage vendor and client relationships to maintain service quality and satisfaction.
Support budgeting, forecasting, and resource allocation activities for ongoing and new projects.
Drive operational excellence by maintaining consistency, accuracy, and accountability in execution.
Key Requirements
Bachelor’s Degree in Business Administration, Management, or a related field.
Fluency in English
– strong verbal and written communication skills.
Proven
experience in project management , preferably within staffing, HR, or service-based industries.
Advanced proficiency in
Microsoft Excel
(pivot tables, dashboards, reporting).
Strong
compliance mindset
with attention to detail and regulatory awareness.
Demonstrated ability to
drive execution and monitor performance through KPIs .
Excellent organizational, leadership, and problem-solving skills.
Ability to work in a fast-paced, dynamic environment with multiple priorities.
Seniority Level Mid-Senior level
Employment Type Full-time
Job Function Administrative, Human Resources, and Business Development
Industries IT Services and IT Consulting and Staffing and Recruiting
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4
Operations Manager
Petaling Jaya, Selangor
EDUTRONIC SDN. BHD.
Posted 1 day ago
Job Viewed
Job Description
We are a STEM edu-tainment company that introduces children ages 5 to 15 years old to robotics and the coding concepts through the use of our patented robot building blocks and easy-to-use coding software.
We are looking to expand our company with a smart, creative, and fun
Operations Manager
to join our team! The person needs to be independent and driven, with a passion for children's education. The person will be responsible to help manage the operations of our learning centres, our programmes and oversee the marketing execution.
Qualifications of the Operations Manager:
High-energy & passion for education.
Great interpersonal and presentation skills.
Loves challenges and problem solving.
Key Job Roles:
Lead and manage the team to improve operational efficiency.
Coordinate with different teams to foster an exchange of ideas and provide cross-team learning opportunities.
Assess and analyse budgets to find ways to optimise efficiency or profitability.
Enforcing regulatory and safety standards.
Jointly develop marketing plans with the management team.
Build relationships with existing and potential partners.
Follow-up with potential partners and identifying service/product fit.
#J-18808-Ljbffr
We are looking to expand our company with a smart, creative, and fun
Operations Manager
to join our team! The person needs to be independent and driven, with a passion for children's education. The person will be responsible to help manage the operations of our learning centres, our programmes and oversee the marketing execution.
Qualifications of the Operations Manager:
High-energy & passion for education.
Great interpersonal and presentation skills.
Loves challenges and problem solving.
Key Job Roles:
Lead and manage the team to improve operational efficiency.
Coordinate with different teams to foster an exchange of ideas and provide cross-team learning opportunities.
Assess and analyse budgets to find ways to optimise efficiency or profitability.
Enforcing regulatory and safety standards.
Jointly develop marketing plans with the management team.
Build relationships with existing and potential partners.
Follow-up with potential partners and identifying service/product fit.
#J-18808-Ljbffr
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
5
OPERATIONS MANAGER
Ipoh, Perak
IN-TEAM SECURITY SDN.BHD.
Posted 3 days ago
Job Viewed
Job Description
Responsibilities
Oversee and manage daily security operations at assigned sites and bases
Plan, schedule, and supervise security personnel to ensure smooth operations
Act as the main point of contact between the company, clients, and security teams
Ensure compliance with SOPs, security protocols, and client requirements
Monitor guard performance, attendance, and deployment to maintain service quality
Conduct site visits, inspections, and security assessments regularly
Coordinate with HR for manpower planning, recruitment, and training needs
Handle incidents, emergencies, and client complaints promptly and effectively
Prepare operational reports and provide management with updates and recommendations
Work closely with the management team to improve operational efficiency and customer satisfaction
Identify potential risks and implement corrective actions to prevent issues
Assist with office-based tasks including scheduling, reports, staff documentation, and administrative work
Be based in the office as needed to support coordination between departments and operations
What we’re looking for
Diploma in any field
Minimum 1 or 2 years of experience in security services
Able to work independently and as part of a team
Must be proactive, organized, and results-driven
Good communication and interpersonal skills
Notes Be based in the office as needed to support coordination between departments and operations
To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory / salary below minimum wage.
#J-18808-Ljbffr
Oversee and manage daily security operations at assigned sites and bases
Plan, schedule, and supervise security personnel to ensure smooth operations
Act as the main point of contact between the company, clients, and security teams
Ensure compliance with SOPs, security protocols, and client requirements
Monitor guard performance, attendance, and deployment to maintain service quality
Conduct site visits, inspections, and security assessments regularly
Coordinate with HR for manpower planning, recruitment, and training needs
Handle incidents, emergencies, and client complaints promptly and effectively
Prepare operational reports and provide management with updates and recommendations
Work closely with the management team to improve operational efficiency and customer satisfaction
Identify potential risks and implement corrective actions to prevent issues
Assist with office-based tasks including scheduling, reports, staff documentation, and administrative work
Be based in the office as needed to support coordination between departments and operations
What we’re looking for
Diploma in any field
Minimum 1 or 2 years of experience in security services
Able to work independently and as part of a team
Must be proactive, organized, and results-driven
Good communication and interpersonal skills
Notes Be based in the office as needed to support coordination between departments and operations
To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory / salary below minimum wage.
#J-18808-Ljbffr
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This advertiser has chosen not to accept applicants from your region.
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6
Operations Manager
Johor, Johor
Flex
Posted 7 days ago
Job Viewed
Job Description
Overview
Join to apply for the
Operations Manager
role at
Flex . Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world. We believe in the power of diversity and inclusion and cultivate a workplace culture of belonging that views uniqueness as a competitive edge and builds a community that enables our people to push the limits of innovation to make great products that create value and improve people's lives. A career at Flex offers the opportunity to make a difference and invest in your growth in a respectful, inclusive, and collaborative environment. If you are excited about a role but don't meet every bullet point, we encourage you to apply and join us to create the extraordinary.
#J-18808-Ljbffr
Join to apply for the
Operations Manager
role at
Flex . Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world. We believe in the power of diversity and inclusion and cultivate a workplace culture of belonging that views uniqueness as a competitive edge and builds a community that enables our people to push the limits of innovation to make great products that create value and improve people's lives. A career at Flex offers the opportunity to make a difference and invest in your growth in a respectful, inclusive, and collaborative environment. If you are excited about a role but don't meet every bullet point, we encourage you to apply and join us to create the extraordinary.
#J-18808-Ljbffr
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7
Operations Manager
Kuala Lumpur, Kuala Lumpur
Molly Tea
Posted 14 days ago
Job Viewed
Job Description
Molly Tea Federal Territory of Kuala Lumpur, Malaysia Responsibilities
Develop, optimize, and implement standard operating procedures for all stores, including beverage preparation, customer service, hygiene and safety, and inventory management.
Monitor daily operational data such as sales volume, traffic counting, per customer transaction, cost, and analyze problems to propose improvement plans.
Responsible for achieving sales targets and profit indicators within the region (KPIs include sales volume, profit margin, cost ratio, etc.).
Collaborate closely with the procurement and supply chain teams to optimize inventory levels and ensure the quality and stable supply of raw materials.
Collaborate with the marketing team to plan and execute localized promotional activities and brand events targeting the MY market.
Job Requirements
Bachelor’s degree or above, preference given to majors in business management, catering management, or related fields.
At least 5 years of operational management experience in the catering, tea beverage, or fast‑moving consumer goods industry, with at least 3 years in regional or multi‑store management positions.
English as working language.
Proficient in using tools such as Excel for data analysis to drive decision‑making.
In‑depth understanding of the MY market and strong passion for the tea beverage industry.
Seniority level Mid‑Senior level
Employment type Full‑time
Job function Management
Industries Food and Beverage Services
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Develop, optimize, and implement standard operating procedures for all stores, including beverage preparation, customer service, hygiene and safety, and inventory management.
Monitor daily operational data such as sales volume, traffic counting, per customer transaction, cost, and analyze problems to propose improvement plans.
Responsible for achieving sales targets and profit indicators within the region (KPIs include sales volume, profit margin, cost ratio, etc.).
Collaborate closely with the procurement and supply chain teams to optimize inventory levels and ensure the quality and stable supply of raw materials.
Collaborate with the marketing team to plan and execute localized promotional activities and brand events targeting the MY market.
Job Requirements
Bachelor’s degree or above, preference given to majors in business management, catering management, or related fields.
At least 5 years of operational management experience in the catering, tea beverage, or fast‑moving consumer goods industry, with at least 3 years in regional or multi‑store management positions.
English as working language.
Proficient in using tools such as Excel for data analysis to drive decision‑making.
In‑depth understanding of the MY market and strong passion for the tea beverage industry.
Seniority level Mid‑Senior level
Employment type Full‑time
Job function Management
Industries Food and Beverage Services
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8
OPERATIONS MANAGER
Kelantan, Kelantan
JBCOCOA
Posted 15 days ago
Job Viewed
Job Description
JB Cocoa is a fast-growing company with exciting opportunities for growth. Are you driven and passionate about making an impact? Do you, like many of us here at JB Cocoa, enjoy shaping the world of cocoa through the work that you do? If that’s you, we invite you to look no further and reach out. At JB Cocoa, we are committed to creating a supportive and enabling environment for growth and sustainability. We are looking for an Operations Manager to oversee the Production & Planning, and Maintenance & Utilities of our manufacturing facilities in Malaysia. Roles and Responsibilities: Responsible for effectively managing overall operational activities, including but not limited to Production and Planning, and Plant Engineering, ensuring that all financial and operational targets are met. Formulate and manage business and operational strategies that will fuel business growth that is consistent with the Group’s core values and translating them into effective execution. Assist the Group CEO in business decision-making that are aligned to operations’ overall strategic and business objectives with respect to the operations management. Develop good and close working relationships with customers, authorities, and trade leaders in promoting the plants as premium cocoa manufacturing facilities. Coach, motivate and develop all personnel to reach their potential. Establish and adapt strategic business plans to meet the operations’ financial targets and achieve customer satisfaction through appropriate capacity and operational resources allocation. Accountable for the quality of products and services, and operational performance as it pertains to cost control, quality control and utilities or facility management. Undertake advisory role on best practices; re-engineer business approaches or organizational structure to meet the demands of changing business or customers’ needs. Ensure compliance with and timely execution of all safety regulatory agency(s) requirements, and enforce established safety and health policies and procedures contributing to and promoting employee safety and well-being, all while ensuring that accidents and employee downtime are minimized. Participate in cost reduction and planning initiatives and any other projects and/or duties as and when directed. Job Requirements: Minimum Bachelor’s degree in relevant Engineering, Food Technology or equivalent education. At least 15 years of experience in a related industry, preferably in the Foods Manufacturing, with 5 years at senior operations management level. High integrity with good cost management, problem solving and stakeholders’ management skills. Initiative, resourcefulness, assertiveness, critical decision making and analytical skills. Proven management skills with strong abilities in people coaching and development capabilities. Must be able to work under pressure and meet the demands of the job. Familiar and hands-on using ERP systems for analytics, with SAP experience as an added advantage. Customer-oriented and able to promote high performance cultures. Department:
Production Education:
Bachelor Degree in relevant Engineering, Food Technology or equivalent education Interested candidates are encouraged to email their resume to the email address below.
#J-18808-Ljbffr
Production Education:
Bachelor Degree in relevant Engineering, Food Technology or equivalent education Interested candidates are encouraged to email their resume to the email address below.
#J-18808-Ljbffr
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