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Showing 27 Operations Manager jobs in Malaysia
Field Operations Manager
Kuala Lumpur, Kuala Lumpur
Honeywell
Posted 26 days ago
Job Viewed
Job Description
**THE FUTURE IS WHAT WE MAKE IT.**
**Field Operations Manager**
**Location: Malaysia, Thailand, Vietnam, Indonesia, Singapore**
Start your career by making an impact and real connections with some of the most meaningful challenges around. When you join Honeywell, you become a member of our performance culture comprised of diverse leaders, thinkers, innovators, dreamers, and doers who are changing the future.
**Make the Best You.**
Working at Honeywell is not just creating incredible things. You will collaborate with top minds, grow through continuous learning, and benefit from an inclusive environment that rewards performance and celebrate achievements.
**Join Us and Make an Impact.**
As a Field Operations Manager, your focus will be responsible for managing and developing the Field Service Specialists (FSS) in their respective Territories. The FOM will drive the team to deliver operational excellence, ensuring effective customer engagement from the local Lifecycle Solutions & Services (LSS) and the broader Honeywell Process Solutions (HPS) team. This role is accountable for driving growth across all LSS service delivery modes through effective workforce planning, delivery coordination, and ensuring compliance with Honeywell and customer Quality, Health, Safety, and Environmental requirements following strict adherence to the Honeywell Accelerator AMS GDM.
**Key Responsibilities**
**Customer Engagement**
+ Develop strong trust relationships with key customer contacts.
+ Provide exceptional support to customers, act as person in charge responsible to track and resolve any Customer escalations, issues or concerns.
+ Collaborate with:
+ Contract Managers to plan and schedule labour resources to meet the needs of customers aligned to their contract entitlements.
+ Project Managers to plan and schedule labour resources to meet the needs of customers aligned to their Project Schedule and commitments.
+ FSMs, Spot Co-ordinators, Branch lead service engineers or directly contact customers to schedule FSS contract or SPOT activities.
+ Monitor and push Pulsar adaption in the region.
+ NPS - Responsible for driving Pulsar Survey adaption across the region and NPS for services.
+ NPS - Track the detractor scores (-ve NPS ratings) across all modes and remedial actions taken and ensure satisfactory closure with customer.
+ Understand the Customer base, identify FSS skills gaps and drive competencies to support future needs
**Operational**
+ Support Campaign roll-out within the region. Responsible to drive growth through BTB campaigns and regional/pole special to push the short cycle order and revenue growth.
+ Responsible for driving MOS with FSMs, Spot Co-ordinators, Branch lead service engineers for SPOT & Parts Revenue and Billing, Front-log & Back-log forecast and planning included.
+ Regional focal for ISC Demand planning for Hardware & Software shipments - Attend the monthly regional and pole level MOS calls, Provide Material SIOP forecasts for month & quarter.
+ Maintain Billability and Utilization for region as per global standard or regional agreement. Participate in burden rate & recovery review at set frequency.
+ Ensure Installed Base Audits are planned and completed on schedule.
+ Drive and monitor Honeywell HSE culture and ensure compliance with safety and environmental regulations, track and monitor SOS metrices.
+ Ensure that all HSE requirements for customer sites are thoroughly documented, regularly updated, and communicated to stakeholders prior to any FSS site visit.
+ Ensure operational excellence and adherence to quality standards as per Honeywell Accelerator AMS GDM.
+ Ensure that FSS service visit reports are attached to all Work Orders to comply with Honeywell Accelerator AMS GDM, reduce disputes and support reduction in Short Cycle Past Dues.
+ Work with cross-functional teams to achieve business objectives.
+ Monitor and analyse performance metrics to identify areas for operational improvement.
+ Drive continuous improvement initiatives to enhance operational efficiency.
+ Develop a strong network across the territory and HPS business teams to guarantee customer delivery satisfaction.
**Work Force Planning**
+ Optimize resource allocation and drive productivity.
+ Ensure FSS time entry, billability and overtime meet business targets.
+ Ensure effective work execution, planning, and competency of the teams in their territory.
+ Manage the relationship with GES and COEs for outsourcing packaged work.
+ Work with labour resource pools such as GES, Contractors and other LOBs to support field activities ensuring compliance to local laws, HSE compliance and correct documentation as required.
+ Ensure correct visas for foreign workers in partnership with FSM and GMS.
+ Ensure that compliance measures are established prior to travel, addressing all GMS aspects, including Immigration, Tax, and Social Security.
+ Ensure labor SIOP reporting and planning is maintained to optimize labor resourcing including driving the quarterly SIOP MOS for your area of responsibility.
+ Ensure Work Execution planning is completed to understand the resource and skill requirements.
**Training and Development**
+ Ensure all FSS in their territory are fully trained and understand business drivers and tools required to fulfill their role.
+ Identify FSS skills gaps and drive competencies to support future needs.
+ Ensure the scheduling and completion of training plans for technical (CEAT) and soft skills, new products, quality and mandatory HSE Training for all FSSs and TECPros if applicable across their territory.
+ Monitor and alert FSSs of expiring CEAT Certifications and proactively drive recertifications.
+ Manage and support the rollout of processes, training, tools, and initiatives, including productivity and its tracking
**Key Experience & Capabilities:**
+ Qualification: Engineering Degree in Instrumentation & Controls or Electronics & Controls or Equivalent
+ Experience: 15+ years of relevant Industry Experience involving Field/Project Engineering, Last 5 years preferably spent as responsible for Customer Management / Project Management. Need to demonstrate ability to collaborate with teams across the businesses / functions and work in a highly matrix environment to deliver expected results.
+ Skills of Importance - Customer Satisfaction, Customer Experience, Operations Efficiency, Organizational Process Alignment, Change Management Planning, Team Management, Operations Support, Results.
**Who We Are**
The Future Is What We Make It at Honeywell. From sustainable aviation fuel and life-saving healthcare sensors to collaborating on every NASA space mission since the 1950's, over 100 years of innovation has always been driven by an investment in our people. Learn more about Honeywell: More**
Our focus at Honeywell is innovation that drives business, improves the bottom line and creates solutions for our customers and communities around the world. There's a lot for you to discover. Our solutions, our case studies, our #Futureshapers, and so much more.
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.
For more information on how we process your information in the job application process, please refer to honeywell.com/us/en/privacy-statement .
If a disability prevents you from applying for a job through our website, e-mail No other requests will be acknowledged.
**Copyright © 2024 Honeywell International Inc.**
Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments - powered by our Honeywell Forge software - that help make the world smarter, safer and more sustainable.
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.
**Field Operations Manager**
**Location: Malaysia, Thailand, Vietnam, Indonesia, Singapore**
Start your career by making an impact and real connections with some of the most meaningful challenges around. When you join Honeywell, you become a member of our performance culture comprised of diverse leaders, thinkers, innovators, dreamers, and doers who are changing the future.
**Make the Best You.**
Working at Honeywell is not just creating incredible things. You will collaborate with top minds, grow through continuous learning, and benefit from an inclusive environment that rewards performance and celebrate achievements.
**Join Us and Make an Impact.**
As a Field Operations Manager, your focus will be responsible for managing and developing the Field Service Specialists (FSS) in their respective Territories. The FOM will drive the team to deliver operational excellence, ensuring effective customer engagement from the local Lifecycle Solutions & Services (LSS) and the broader Honeywell Process Solutions (HPS) team. This role is accountable for driving growth across all LSS service delivery modes through effective workforce planning, delivery coordination, and ensuring compliance with Honeywell and customer Quality, Health, Safety, and Environmental requirements following strict adherence to the Honeywell Accelerator AMS GDM.
**Key Responsibilities**
**Customer Engagement**
+ Develop strong trust relationships with key customer contacts.
+ Provide exceptional support to customers, act as person in charge responsible to track and resolve any Customer escalations, issues or concerns.
+ Collaborate with:
+ Contract Managers to plan and schedule labour resources to meet the needs of customers aligned to their contract entitlements.
+ Project Managers to plan and schedule labour resources to meet the needs of customers aligned to their Project Schedule and commitments.
+ FSMs, Spot Co-ordinators, Branch lead service engineers or directly contact customers to schedule FSS contract or SPOT activities.
+ Monitor and push Pulsar adaption in the region.
+ NPS - Responsible for driving Pulsar Survey adaption across the region and NPS for services.
+ NPS - Track the detractor scores (-ve NPS ratings) across all modes and remedial actions taken and ensure satisfactory closure with customer.
+ Understand the Customer base, identify FSS skills gaps and drive competencies to support future needs
**Operational**
+ Support Campaign roll-out within the region. Responsible to drive growth through BTB campaigns and regional/pole special to push the short cycle order and revenue growth.
+ Responsible for driving MOS with FSMs, Spot Co-ordinators, Branch lead service engineers for SPOT & Parts Revenue and Billing, Front-log & Back-log forecast and planning included.
+ Regional focal for ISC Demand planning for Hardware & Software shipments - Attend the monthly regional and pole level MOS calls, Provide Material SIOP forecasts for month & quarter.
+ Maintain Billability and Utilization for region as per global standard or regional agreement. Participate in burden rate & recovery review at set frequency.
+ Ensure Installed Base Audits are planned and completed on schedule.
+ Drive and monitor Honeywell HSE culture and ensure compliance with safety and environmental regulations, track and monitor SOS metrices.
+ Ensure that all HSE requirements for customer sites are thoroughly documented, regularly updated, and communicated to stakeholders prior to any FSS site visit.
+ Ensure operational excellence and adherence to quality standards as per Honeywell Accelerator AMS GDM.
+ Ensure that FSS service visit reports are attached to all Work Orders to comply with Honeywell Accelerator AMS GDM, reduce disputes and support reduction in Short Cycle Past Dues.
+ Work with cross-functional teams to achieve business objectives.
+ Monitor and analyse performance metrics to identify areas for operational improvement.
+ Drive continuous improvement initiatives to enhance operational efficiency.
+ Develop a strong network across the territory and HPS business teams to guarantee customer delivery satisfaction.
**Work Force Planning**
+ Optimize resource allocation and drive productivity.
+ Ensure FSS time entry, billability and overtime meet business targets.
+ Ensure effective work execution, planning, and competency of the teams in their territory.
+ Manage the relationship with GES and COEs for outsourcing packaged work.
+ Work with labour resource pools such as GES, Contractors and other LOBs to support field activities ensuring compliance to local laws, HSE compliance and correct documentation as required.
+ Ensure correct visas for foreign workers in partnership with FSM and GMS.
+ Ensure that compliance measures are established prior to travel, addressing all GMS aspects, including Immigration, Tax, and Social Security.
+ Ensure labor SIOP reporting and planning is maintained to optimize labor resourcing including driving the quarterly SIOP MOS for your area of responsibility.
+ Ensure Work Execution planning is completed to understand the resource and skill requirements.
**Training and Development**
+ Ensure all FSS in their territory are fully trained and understand business drivers and tools required to fulfill their role.
+ Identify FSS skills gaps and drive competencies to support future needs.
+ Ensure the scheduling and completion of training plans for technical (CEAT) and soft skills, new products, quality and mandatory HSE Training for all FSSs and TECPros if applicable across their territory.
+ Monitor and alert FSSs of expiring CEAT Certifications and proactively drive recertifications.
+ Manage and support the rollout of processes, training, tools, and initiatives, including productivity and its tracking
**Key Experience & Capabilities:**
+ Qualification: Engineering Degree in Instrumentation & Controls or Electronics & Controls or Equivalent
+ Experience: 15+ years of relevant Industry Experience involving Field/Project Engineering, Last 5 years preferably spent as responsible for Customer Management / Project Management. Need to demonstrate ability to collaborate with teams across the businesses / functions and work in a highly matrix environment to deliver expected results.
+ Skills of Importance - Customer Satisfaction, Customer Experience, Operations Efficiency, Organizational Process Alignment, Change Management Planning, Team Management, Operations Support, Results.
**Who We Are**
The Future Is What We Make It at Honeywell. From sustainable aviation fuel and life-saving healthcare sensors to collaborating on every NASA space mission since the 1950's, over 100 years of innovation has always been driven by an investment in our people. Learn more about Honeywell: More**
Our focus at Honeywell is innovation that drives business, improves the bottom line and creates solutions for our customers and communities around the world. There's a lot for you to discover. Our solutions, our case studies, our #Futureshapers, and so much more.
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.
For more information on how we process your information in the job application process, please refer to honeywell.com/us/en/privacy-statement .
If a disability prevents you from applying for a job through our website, e-mail No other requests will be acknowledged.
**Copyright © 2024 Honeywell International Inc.**
Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments - powered by our Honeywell Forge software - that help make the world smarter, safer and more sustainable.
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.
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This advertiser has chosen not to accept applicants from your region.
0
Account Operations Manager
Bayan Lepas
Emerson
Posted 14 days ago
Job Viewed
Job Description
The Regional Section Manager of Account Operations is working directly with Account Operations Group Managers and responsible for the work of Account Operations Managers and Account Operations Representatives who are reporting to the Group Managers. Responsible for driving key business processes promoting the effortless Customer Experience mindset. Account Operations Regional Section Manager will work with the Sales Leadership, Senior Management and Executives and other members of the NI team, collaborating and contributing to the overall strategy and providing clear direction and support. The senior manager is results-oriented, highly motivated and demonstrates leadership resulting in optimal team performance using her/his history of successfully managing and leading operations.
**In This Role, Your Responsibilities Will Be:**
Contributes to the development of functional strategy and provides leadership in the development of new processes, or technologies in support of this strategy
· Participates with senior management/executives to contribute to business planning and objectives setting for function
· Responsible for projects or processes of significant strategic or commercial importance for project results. Provides consultative direction with senior management
· Assigns, manages and facilitates others to fully complete tasks and goals on time
· Leader who provides strategic direction, motivation and coaching in connecting the team to NI's core strategic vision.
· Establish self as a key partner to the Sales Leadership Team through effective stakeholder collaboration and driving
· Customer first alignment in support of business goals achievement.
· Partner with global operations counterparts, to steer alignment and consistency in value delivered throughout the Operations opportunity engagement (pre-sales, post sales) process in line with our treatment and coverage
· Demonstrate a proactive, visionary, open growth mindset.
· Provide in-depth analysis of work scope, select appropriate methods and techniques to obtain solution and results.
· Recruit, develop, coach and manage a high performing team, including team managers that builds operational alignment with Sales and supporting stakeholders through the entire opportunity life cycle and buying process.
· Partner with both Revenue Operations teams on Customer Experience, Sales productivity, Workload management, Company financial targets and formalize employee development and continuous improvement opportunities
· Establish, develop and apply Key Performance Indicators that motivate and drive accountability throughout the team and to achieve desired results.
· Recognize and promote team successes that reflect customer and business impact and overall achieve strategic objectives.
· Identify process improvement areas and solutions, share and encourage best practices, and work with the global business team to transform from reactive to predictive
· Account Health / Escalations: Regular cadence with team members ensuring account health, reducing customer effort
· Coaches and mentors less experienced staff
· Maintains a team focus on project and business goals that align with functional strategy
**For This Role, You Will Need:**
· Bachelor's degree in a technical, business or communications field preferred.
· Relevant work experience with demonstrated leadership and vision in managing staff, managers, groups and projects or initiatives.
· Proven ability to build trusted and collaborative relationships with Sales stakeholders and functional area managers.
· Ability to drive and maintain team focus during periods of organizational change and evolution.
· Ability to build a team to deliver high value back to the organization
Preferred Qualifications That Set You Apart:
Excellent interpersonal and situational leadership skills to coach and develop team.
Exceptional verbal and written communication skills to connect with varied audiences across multi-cultural and language environments.
Organizational agility - the ability to maneuver inside of NI to accomplish multifaceted objectives across BU, Global Operations, Sales and Planning.
SFDC Opportunity Management Process
**Our Culture & Commitment to You:**
At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives-because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.
We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans, a variety of medical insurance plans, Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave
**Requisition ID** :
Emerson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.
**In This Role, Your Responsibilities Will Be:**
Contributes to the development of functional strategy and provides leadership in the development of new processes, or technologies in support of this strategy
· Participates with senior management/executives to contribute to business planning and objectives setting for function
· Responsible for projects or processes of significant strategic or commercial importance for project results. Provides consultative direction with senior management
· Assigns, manages and facilitates others to fully complete tasks and goals on time
· Leader who provides strategic direction, motivation and coaching in connecting the team to NI's core strategic vision.
· Establish self as a key partner to the Sales Leadership Team through effective stakeholder collaboration and driving
· Customer first alignment in support of business goals achievement.
· Partner with global operations counterparts, to steer alignment and consistency in value delivered throughout the Operations opportunity engagement (pre-sales, post sales) process in line with our treatment and coverage
· Demonstrate a proactive, visionary, open growth mindset.
· Provide in-depth analysis of work scope, select appropriate methods and techniques to obtain solution and results.
· Recruit, develop, coach and manage a high performing team, including team managers that builds operational alignment with Sales and supporting stakeholders through the entire opportunity life cycle and buying process.
· Partner with both Revenue Operations teams on Customer Experience, Sales productivity, Workload management, Company financial targets and formalize employee development and continuous improvement opportunities
· Establish, develop and apply Key Performance Indicators that motivate and drive accountability throughout the team and to achieve desired results.
· Recognize and promote team successes that reflect customer and business impact and overall achieve strategic objectives.
· Identify process improvement areas and solutions, share and encourage best practices, and work with the global business team to transform from reactive to predictive
· Account Health / Escalations: Regular cadence with team members ensuring account health, reducing customer effort
· Coaches and mentors less experienced staff
· Maintains a team focus on project and business goals that align with functional strategy
**For This Role, You Will Need:**
· Bachelor's degree in a technical, business or communications field preferred.
· Relevant work experience with demonstrated leadership and vision in managing staff, managers, groups and projects or initiatives.
· Proven ability to build trusted and collaborative relationships with Sales stakeholders and functional area managers.
· Ability to drive and maintain team focus during periods of organizational change and evolution.
· Ability to build a team to deliver high value back to the organization
Preferred Qualifications That Set You Apart:
Excellent interpersonal and situational leadership skills to coach and develop team.
Exceptional verbal and written communication skills to connect with varied audiences across multi-cultural and language environments.
Organizational agility - the ability to maneuver inside of NI to accomplish multifaceted objectives across BU, Global Operations, Sales and Planning.
SFDC Opportunity Management Process
**Our Culture & Commitment to You:**
At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives-because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.
We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans, a variety of medical insurance plans, Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave
**Requisition ID** :
Emerson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
1
Operations Manager 1
Concentrix
Posted 14 days ago
Job Viewed
Job Description
Job Title:
Operations Manager 1
Job Description
The Operations Manager I is responsible for coaching and supervising a group of Team Leaders. This position is also responsible for ensuring Client Service Level Agreement and financial expectations are achieved.
**Essential Functions/Core Responsibilities**
- Analyze and maintain all Client Service Level Agreements; implement improvement plans as needed
- Maximize revenue generation to reach long and short term financial projects (i.e. data collection for billable/non-billable hours, forecasting, budgeting, etc.)
- Selecting, training, developing, and managing performance of direct reports and their associates; including planning and assigning work for staff in accordance with the organization's policies and applicable legal requirements
- Manage and review operational reports (Attendance adherence, PFP, Client scorecard, Metrics management reports)
- Create and maximize relationships with client partners
- Provide leadership and guidance to direct reports to ensure consistent administration of company policies and standards; define and implement any corrective actions needed to meet operational performance
- Conduct regular one-on-ones with direct reports to review individual performance, the performance of their team and offer on-going developmental coaching
- Create a positive work environment through employee engagement; resolve employee relation issues in a professional and timely manner
- Participate in cross functional meetings to review information received from operational support functions - Training, HR, Quality, WFM, TA.- and partner to define action plans that resolve issues and drive continuous improvement
- Implement best practices and over-deliver for clients, drive consistent performance, evaluate staffing needs, with input from BD and Client and make adjustments to meet changing requirements
- Attend business reviews with the client
- Handle a team of team leaders
**Candidate Profile**
- Associate's Degree in related field with more than seven years of experience (with at least two years of Progressive Management Experience) preferred
- Call center experience preferred
- Demonstrated ability to coach and develop action plans, which maximize performance, and provide effective feedback
- Demonstrated ability to analyze and improve work processes; establish a course of action for self and others to accomplish a specific goal
- Work well under pressure and follow through on items to completion while maintaining professional demeanor
- Excellent communication skills, both written and verbal. Ability to effectively present information to internal and external associates
- Demonstrated ability to organize and prioritize projects in a fast-paced and deadline-oriented business environment
- Demonstrated ability to mentor, coach and provide direction to a team of employees
- Willingness to work a flexible schedule
**Career Framework Role**
Manages professional employees and/or supervisors or supervises large, complex technical or business support or production operations team(s). Is accountable for the performance and results of a team within own discipline or function. Receives assignments in the form of objectives and determines how to use resources to meet schedules and goals. Adapts departmental plans and priorities to resolve operational challenges. Decisions are guided by policies, procedures and business plan; receives guidance from senior manager and/or director. Provides technical guidance to employees, colleagues and/or customers. Has accountability for results in terms of costs, strategies and employees.
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
Location:
MYS KL Sentral - NU Tower 2, Level 21, 30, 31, 38 & 40
Language Requirements:
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
Operations Manager 1
Job Description
The Operations Manager I is responsible for coaching and supervising a group of Team Leaders. This position is also responsible for ensuring Client Service Level Agreement and financial expectations are achieved.
**Essential Functions/Core Responsibilities**
- Analyze and maintain all Client Service Level Agreements; implement improvement plans as needed
- Maximize revenue generation to reach long and short term financial projects (i.e. data collection for billable/non-billable hours, forecasting, budgeting, etc.)
- Selecting, training, developing, and managing performance of direct reports and their associates; including planning and assigning work for staff in accordance with the organization's policies and applicable legal requirements
- Manage and review operational reports (Attendance adherence, PFP, Client scorecard, Metrics management reports)
- Create and maximize relationships with client partners
- Provide leadership and guidance to direct reports to ensure consistent administration of company policies and standards; define and implement any corrective actions needed to meet operational performance
- Conduct regular one-on-ones with direct reports to review individual performance, the performance of their team and offer on-going developmental coaching
- Create a positive work environment through employee engagement; resolve employee relation issues in a professional and timely manner
- Participate in cross functional meetings to review information received from operational support functions - Training, HR, Quality, WFM, TA.- and partner to define action plans that resolve issues and drive continuous improvement
- Implement best practices and over-deliver for clients, drive consistent performance, evaluate staffing needs, with input from BD and Client and make adjustments to meet changing requirements
- Attend business reviews with the client
- Handle a team of team leaders
**Candidate Profile**
- Associate's Degree in related field with more than seven years of experience (with at least two years of Progressive Management Experience) preferred
- Call center experience preferred
- Demonstrated ability to coach and develop action plans, which maximize performance, and provide effective feedback
- Demonstrated ability to analyze and improve work processes; establish a course of action for self and others to accomplish a specific goal
- Work well under pressure and follow through on items to completion while maintaining professional demeanor
- Excellent communication skills, both written and verbal. Ability to effectively present information to internal and external associates
- Demonstrated ability to organize and prioritize projects in a fast-paced and deadline-oriented business environment
- Demonstrated ability to mentor, coach and provide direction to a team of employees
- Willingness to work a flexible schedule
**Career Framework Role**
Manages professional employees and/or supervisors or supervises large, complex technical or business support or production operations team(s). Is accountable for the performance and results of a team within own discipline or function. Receives assignments in the form of objectives and determines how to use resources to meet schedules and goals. Adapts departmental plans and priorities to resolve operational challenges. Decisions are guided by policies, procedures and business plan; receives guidance from senior manager and/or director. Provides technical guidance to employees, colleagues and/or customers. Has accountability for results in terms of costs, strategies and employees.
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
Location:
MYS KL Sentral - NU Tower 2, Level 21, 30, 31, 38 & 40
Language Requirements:
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
2
Design Operations Manager, AMEA
Selangor, Selangor
Mondelez International
Posted 2 days ago
Job Viewed
Job Description
**Job Description**
**Purpose**
Reporting into the Design Excellence & Operations Lead AMEA, you will lead Design Operations for the AMEA region, ensuring that global design standards, systems, and processes are implemented efficiently and consistently across all brands and markets. You will play a visible and influential role, representing the global design mission and driving partners and teams to deliver with quality, speed, and precision. You will enable seamless, scalable, and high-performing design operations - championing best practice, driving continuous improvement, and ensuring every execution upholds brand standards and reflects strategic design intent.
**Accountabilities**
**Governance and partner management**
+ Drive the effective management of AMEA Artwork and Pre-Press Partners, ensuring strong relationships, clarity of responsibilities, and full alignment with global design standards and best practice processes.
+ Deliver regular reports, tracking and analysing Key Performance Indicators and Service Level Agreements to monitor performance and identify areas for improvement.
+ Act as an accountable regional contact point for global design operations, ensuring AMEA requirements and challenges are represented in global forums.
+ Partner across the full design ecosystem (design to shelf) - from strategic design to adaptive and executional partners.
**Executional excellence**
+ Lead the seamless transition from approved design through artwork, pre-press, and print execution, ensuring flawless delivery of brand touchpoints, with a specific focus on 2D packaging.
+ Champion and apply best practice design operations methodologies to simplify, standardise, and optimise workflows across the region.
+ Manage colour accuracy, print quality, and material standards, ensuring visual consistency across substrates and packaging formats.
+ Collaborate closely with cross-functional teams to identify and resolve technical or process challenges that could affect execution quality or timelines.
+ Support the implementation of new tools or process enhancements that improve effectiveness, efficiency and consistency across markets.
**Brand consistency and quality management**
+ Safeguard global and local brand design integrity across all consumer touchpoints, acting as a quality leader and excellence advocate to ensure accuracy and consistency when translating strategic design intent across markets and categories.
+ Champion colour management standards and maintain oversight of brand consistency across multiple markets and categories.
**Collaboration, leadership and capability building**
+ Work collaboratively across regional marketing, procurement, R&D, and design partners to embed operational excellence as a shared responsibility.
+ Demonstrate leadership through influence - setting high standards, guiding agencies and internal teams, and motivating others to deliver stronger outcomes.
+ Support the Design Excellence & Operations Lead AMEA in implementing process improvements and sharing best practice across teams and markets, helping cross-functional partners understand and apply design processes effectively to strengthen capability, consistency, and compliance with global standards.
+ Act as a regional advocate for the global design organisation, helping translate global direction into local action and inspiring a culture of partnership and accountability.
**Requirements**
+ Strong technical understanding of Design, Artwork, Pre-Press, and Print processes, with the ability to translate creative intent into flawless execution.
+ Appreciation of strategic design principles and the value of design excellence in driving business growth.
+ Experience in brand consistency management across consumer touchpoints (FMCG or similar consumer industries).
+ Expertise in colour management across print and digital formats.
+ Confidence and credibility when engaging with senior business stakeholders across functions and markets.
+ An eye for detail and strong organisational skills.
+ Diligent, self-motivated, and accountable approach to managing multiple projects through to print/execution.
+ Collaborative mindset, with a strong sense of shared purpose and contribution to a global design organisation.
+ Ability to manage workload and deadlines independently while maintaining accuracy and quality.
+ Fluent in Mondelez business language (English).
+ Demonstrates leadership through influence, modelling excellence in collaboration, delivery, and continuous improvement.
**Experience**
+ Minimum 3-5 years experience in a similar design operations or graphic change management role.
+ Experience working across multiple markets and time zones on global and local brands.
+ Proven track record in managing complex brand portfolios and packaging ranges across multiple categories.
+ Hands-on experience with colour management, artwork approval, and print quality control across substrates and pack types.
+ Experience managing critical path timelines and ensuring delivery against product launch schedules.
+ Strong internal stakeholder management and external partner engagement skills.
+ Experience working within a matrixed, multinational organisation and contributing to cross-regional alignment.
No Relocation support available
**Business Unit Summary**
**Headquartered in Singapore, Mondelēz International's Asia, Middle East and Africa (AMEA) region is comprised of six business units, has more than 21,000 employees and operates in more than 27 countries including Australia, China, Indonesia, Ghana, India, Japan, Malaysia, New Zealand, Nigeria, Philippines, Saudi Arabia, South Africa, Thailand, United Arab Emirates and Vietnam. Seventy-six nationalities work across a network of more than 35 manufacturing plants, three global research and development technical centers and in offices stretching from Auckland, New Zealand to Casablanca, Morocco. Mondelēz International in the AMEA region is the proud maker of global and local iconic brands such as** **_Oreo_** **and** **_belVita_** **biscuits,** **_Kinh Do_** **mooncakes,** **_Cadbury, Cadbury Dairy Milk_** **and** **_Milka_** **chocolate,** **_Halls_** **candy,** **_Stride_** **gum,** **_Tang_** **powdered beverage and** **_Philadelphia_** **cheese. We are also proud to be named a Top Employer in many of our markets.**
Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
**Job Type**
Regular
Marketing Excellence
Marketing
At Mondelēz International, our purpose is to empower people to snack right through offering the right snack, for the right moment, made the right way. That means delivering a broader range of delicious, high-quality snacks that nourish life's moments, made with sustainable ingredients and packaging that consumers can feel good about.
We have a rich portfolio of strong brands - both global and local. Including many household names such as Oreo, belVita and LU biscuits; Cadbury Dairy Milk, Milka and Toblerone chocolate; Sour Patch Kids candy and Trident gum. We are proud to hold the number 1 position globally in biscuits, chocolate and candy as well as the No. 2 position in gum
Our 80,000 Makers and Bakers are located in our operations in more than 80 countries and are working to sell our products in over 150 countries around the world. They are energized for growth and critical to us living our purpose and values. We are a diverse community that can make things happen, and happen fast.
Join us and Make It An Opportunity!
Mondelez Global LLC is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran status, sexual orientation, gender identity, gender expression, genetic information, or any other characteristic protected by law. Applicants who require accommodation to participate in the job application process may contact for assistance.
**Purpose**
Reporting into the Design Excellence & Operations Lead AMEA, you will lead Design Operations for the AMEA region, ensuring that global design standards, systems, and processes are implemented efficiently and consistently across all brands and markets. You will play a visible and influential role, representing the global design mission and driving partners and teams to deliver with quality, speed, and precision. You will enable seamless, scalable, and high-performing design operations - championing best practice, driving continuous improvement, and ensuring every execution upholds brand standards and reflects strategic design intent.
**Accountabilities**
**Governance and partner management**
+ Drive the effective management of AMEA Artwork and Pre-Press Partners, ensuring strong relationships, clarity of responsibilities, and full alignment with global design standards and best practice processes.
+ Deliver regular reports, tracking and analysing Key Performance Indicators and Service Level Agreements to monitor performance and identify areas for improvement.
+ Act as an accountable regional contact point for global design operations, ensuring AMEA requirements and challenges are represented in global forums.
+ Partner across the full design ecosystem (design to shelf) - from strategic design to adaptive and executional partners.
**Executional excellence**
+ Lead the seamless transition from approved design through artwork, pre-press, and print execution, ensuring flawless delivery of brand touchpoints, with a specific focus on 2D packaging.
+ Champion and apply best practice design operations methodologies to simplify, standardise, and optimise workflows across the region.
+ Manage colour accuracy, print quality, and material standards, ensuring visual consistency across substrates and packaging formats.
+ Collaborate closely with cross-functional teams to identify and resolve technical or process challenges that could affect execution quality or timelines.
+ Support the implementation of new tools or process enhancements that improve effectiveness, efficiency and consistency across markets.
**Brand consistency and quality management**
+ Safeguard global and local brand design integrity across all consumer touchpoints, acting as a quality leader and excellence advocate to ensure accuracy and consistency when translating strategic design intent across markets and categories.
+ Champion colour management standards and maintain oversight of brand consistency across multiple markets and categories.
**Collaboration, leadership and capability building**
+ Work collaboratively across regional marketing, procurement, R&D, and design partners to embed operational excellence as a shared responsibility.
+ Demonstrate leadership through influence - setting high standards, guiding agencies and internal teams, and motivating others to deliver stronger outcomes.
+ Support the Design Excellence & Operations Lead AMEA in implementing process improvements and sharing best practice across teams and markets, helping cross-functional partners understand and apply design processes effectively to strengthen capability, consistency, and compliance with global standards.
+ Act as a regional advocate for the global design organisation, helping translate global direction into local action and inspiring a culture of partnership and accountability.
**Requirements**
+ Strong technical understanding of Design, Artwork, Pre-Press, and Print processes, with the ability to translate creative intent into flawless execution.
+ Appreciation of strategic design principles and the value of design excellence in driving business growth.
+ Experience in brand consistency management across consumer touchpoints (FMCG or similar consumer industries).
+ Expertise in colour management across print and digital formats.
+ Confidence and credibility when engaging with senior business stakeholders across functions and markets.
+ An eye for detail and strong organisational skills.
+ Diligent, self-motivated, and accountable approach to managing multiple projects through to print/execution.
+ Collaborative mindset, with a strong sense of shared purpose and contribution to a global design organisation.
+ Ability to manage workload and deadlines independently while maintaining accuracy and quality.
+ Fluent in Mondelez business language (English).
+ Demonstrates leadership through influence, modelling excellence in collaboration, delivery, and continuous improvement.
**Experience**
+ Minimum 3-5 years experience in a similar design operations or graphic change management role.
+ Experience working across multiple markets and time zones on global and local brands.
+ Proven track record in managing complex brand portfolios and packaging ranges across multiple categories.
+ Hands-on experience with colour management, artwork approval, and print quality control across substrates and pack types.
+ Experience managing critical path timelines and ensuring delivery against product launch schedules.
+ Strong internal stakeholder management and external partner engagement skills.
+ Experience working within a matrixed, multinational organisation and contributing to cross-regional alignment.
No Relocation support available
**Business Unit Summary**
**Headquartered in Singapore, Mondelēz International's Asia, Middle East and Africa (AMEA) region is comprised of six business units, has more than 21,000 employees and operates in more than 27 countries including Australia, China, Indonesia, Ghana, India, Japan, Malaysia, New Zealand, Nigeria, Philippines, Saudi Arabia, South Africa, Thailand, United Arab Emirates and Vietnam. Seventy-six nationalities work across a network of more than 35 manufacturing plants, three global research and development technical centers and in offices stretching from Auckland, New Zealand to Casablanca, Morocco. Mondelēz International in the AMEA region is the proud maker of global and local iconic brands such as** **_Oreo_** **and** **_belVita_** **biscuits,** **_Kinh Do_** **mooncakes,** **_Cadbury, Cadbury Dairy Milk_** **and** **_Milka_** **chocolate,** **_Halls_** **candy,** **_Stride_** **gum,** **_Tang_** **powdered beverage and** **_Philadelphia_** **cheese. We are also proud to be named a Top Employer in many of our markets.**
Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
**Job Type**
Regular
Marketing Excellence
Marketing
At Mondelēz International, our purpose is to empower people to snack right through offering the right snack, for the right moment, made the right way. That means delivering a broader range of delicious, high-quality snacks that nourish life's moments, made with sustainable ingredients and packaging that consumers can feel good about.
We have a rich portfolio of strong brands - both global and local. Including many household names such as Oreo, belVita and LU biscuits; Cadbury Dairy Milk, Milka and Toblerone chocolate; Sour Patch Kids candy and Trident gum. We are proud to hold the number 1 position globally in biscuits, chocolate and candy as well as the No. 2 position in gum
Our 80,000 Makers and Bakers are located in our operations in more than 80 countries and are working to sell our products in over 150 countries around the world. They are energized for growth and critical to us living our purpose and values. We are a diverse community that can make things happen, and happen fast.
Join us and Make It An Opportunity!
Mondelez Global LLC is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran status, sexual orientation, gender identity, gender expression, genetic information, or any other characteristic protected by law. Applicants who require accommodation to participate in the job application process may contact for assistance.
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
3
Commercial Operations Manager, Malaysia
Kuala Lumpur, Kuala Lumpur
BD (Becton, Dickinson and Company)
Posted 11 days ago
Job Viewed
Job Description
**Job Description Summary**
The Commercial Operations Manager is part of the commercial team in driving growth across the various business units. The role provides accurate and timely commercial, and operations support during the entire sales and operations cycle to ensure key corporate objectives are met. The Commercial Operations Manager must also understand and be ready to respond to the market changing environment.
**Job Description**
**About** **BD**
**Be part of something** **bigger!**
BD is one of the largest global medical device companies in the world and is advancing the world of health by improving medical discovery, diagnostics, and the delivery of care. The BD MMS Service and Support organization provides technical service and field support to BD's dispensing customers with a mission that's focused on knowing there's a patient at the center of everything we do so our pledge is to deliver exceptional service to our customers.
**Job Description**
We are the makers of possible
BD is one of the largest global medical technology companies in the world. Advancing the world of health is our Purpose, and it's no small feat. It takes the imagination and passion of all of us-from design and engineering to the manufacturing and marketing of our billions of MedTech products per year-to look at the impossible and find transformative solutions that turn dreams into possibilities.
**Why Join Us?**
A career at BD means learning and working alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. You will have the opportunity to help shape the trajectory of BD while leaving a legacy at the same time.
To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you'll discover a culture in which you can learn, grow and thrive. And find satisfaction in doing your part to make the world a better place.
Become a maker of possible with us!
**JOB FUNCTION**
+ Ensure standardized S&OP process across all BD businesses and distributors. Help achieve distributor sales target /financial reconciliation and keep healthy channel inventory
+ Partner with SEA planning to directly work with Country and Business Leaders, Distributors and relevant stakeholders to establish (using Distributor in-market and inventory data) accurate demand forecasting/planning.
+ Attend and ensure pre-consensus meetings are conducted according to agenda and with high quality outputs
+ Analyze and provide comments to monthly country performance on In-Market Sales, Trade Sales, and Future Days' Sales (FDS) inventory level across all businesses.
+ Monitor and escalate inventory risks for appropriate action.
+ Work closely with business teams to ensure successful implementation of corporate-level sales operation strategy, projects, and processes.
+ Support businesses to streamline and optimize sales and operations processes with distributors.
+ Drive the achievement of distributor KPIs by functioning as key contact person to distributors.
+ Review and approve distributor charges/claims as per distributor agreement, e.g. excess pallet, urgent requests to end-customers, samples etc.
+ Accountable for the in-market sales tool, Salesforce.com, ensuring the integrity of the data always, implementation of system changes and modifications.
+ Process owner for production of sales performance reports and incentives calculation, validation and approval routing.
+ New product introduction and launch planning with cross-functional stakeholders.
+ Analyze internal business trends and processes to enable Country General Manager to address or improve them.
+ Perform other tasks that may be assigned from time to time.
+ Distributor Management
+ Monitor Distributor performance using Dashboard
+ Review Distributor Channel Inventory and IMS trends
+ Participate in review of Distributor Planning/Collaboration & Country S&OP (where applicable)
+ Participate in annual Distributor evaluation(where applicable)-
**Others**
+ Continuous improvement: Process, System and People
+ Performs any other tasks and key projects as assigned
+ Identify gaps, spot problems, diagnosis of the issues, evaluating alternatives.
+ Implement remedial measures both short term & long-term
+ Quick response in time, Right Solution, Communication
**POSITION REQUIREMENTS**
+ Degree in Business Management / Supply Chain/Engineering
+ Min 4-7 years of Supply Chain /Operations management experience
+ Excellent SAP, BW & APO knowledge
+ Proficient in MS Excel application
+ Possess analytical skill and ability to enjoy data mining/ report analysis
+ Ability to perform root cause analysis with recommendation of resolution
+ Excellent interpersonal and communication skills
+ Business and customer oriented and a good team player
+ Fluent English in both written & spoken. Other Asian language(s) would be a strong asset.
**BD Core competency**
+ Process Effectiveness
+ Customer Focus
+ Drive for results
+ Continuous & Versatile Learning
**Functional (Knowledge)**
+ Demand Planning & Analysis
+ Customer & Market knowledge
+ Sales & Operational Planning
+ CPFR
+ Distributor Management
**Functional (skills)**
+ Inventory Management
+ Planning / Forecasting Techniques
**Regulatory competency**
+ Good Distribution Practice for Medical Devices (GDPMDS)
+ Sarbanes Oxley (SOX)
**Enterprise** **Competency**
+ SAP
+ APO
+ BW
+ Continuous Improvement Processes and Tools
+ BI Tool ( eg.Qliksense, Power BI.)
**Click on apply if this sounds like you!**
Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.
To learn more about BD visit: Skills
Optional Skills
.
**Primary Work Location**
MYS Kuala Lumpur - Damansara Heights
**Additional Locations**
**Work Shift**
Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.
The Commercial Operations Manager is part of the commercial team in driving growth across the various business units. The role provides accurate and timely commercial, and operations support during the entire sales and operations cycle to ensure key corporate objectives are met. The Commercial Operations Manager must also understand and be ready to respond to the market changing environment.
**Job Description**
**About** **BD**
**Be part of something** **bigger!**
BD is one of the largest global medical device companies in the world and is advancing the world of health by improving medical discovery, diagnostics, and the delivery of care. The BD MMS Service and Support organization provides technical service and field support to BD's dispensing customers with a mission that's focused on knowing there's a patient at the center of everything we do so our pledge is to deliver exceptional service to our customers.
**Job Description**
We are the makers of possible
BD is one of the largest global medical technology companies in the world. Advancing the world of health is our Purpose, and it's no small feat. It takes the imagination and passion of all of us-from design and engineering to the manufacturing and marketing of our billions of MedTech products per year-to look at the impossible and find transformative solutions that turn dreams into possibilities.
**Why Join Us?**
A career at BD means learning and working alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. You will have the opportunity to help shape the trajectory of BD while leaving a legacy at the same time.
To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you'll discover a culture in which you can learn, grow and thrive. And find satisfaction in doing your part to make the world a better place.
Become a maker of possible with us!
**JOB FUNCTION**
+ Ensure standardized S&OP process across all BD businesses and distributors. Help achieve distributor sales target /financial reconciliation and keep healthy channel inventory
+ Partner with SEA planning to directly work with Country and Business Leaders, Distributors and relevant stakeholders to establish (using Distributor in-market and inventory data) accurate demand forecasting/planning.
+ Attend and ensure pre-consensus meetings are conducted according to agenda and with high quality outputs
+ Analyze and provide comments to monthly country performance on In-Market Sales, Trade Sales, and Future Days' Sales (FDS) inventory level across all businesses.
+ Monitor and escalate inventory risks for appropriate action.
+ Work closely with business teams to ensure successful implementation of corporate-level sales operation strategy, projects, and processes.
+ Support businesses to streamline and optimize sales and operations processes with distributors.
+ Drive the achievement of distributor KPIs by functioning as key contact person to distributors.
+ Review and approve distributor charges/claims as per distributor agreement, e.g. excess pallet, urgent requests to end-customers, samples etc.
+ Accountable for the in-market sales tool, Salesforce.com, ensuring the integrity of the data always, implementation of system changes and modifications.
+ Process owner for production of sales performance reports and incentives calculation, validation and approval routing.
+ New product introduction and launch planning with cross-functional stakeholders.
+ Analyze internal business trends and processes to enable Country General Manager to address or improve them.
+ Perform other tasks that may be assigned from time to time.
+ Distributor Management
+ Monitor Distributor performance using Dashboard
+ Review Distributor Channel Inventory and IMS trends
+ Participate in review of Distributor Planning/Collaboration & Country S&OP (where applicable)
+ Participate in annual Distributor evaluation(where applicable)-
**Others**
+ Continuous improvement: Process, System and People
+ Performs any other tasks and key projects as assigned
+ Identify gaps, spot problems, diagnosis of the issues, evaluating alternatives.
+ Implement remedial measures both short term & long-term
+ Quick response in time, Right Solution, Communication
**POSITION REQUIREMENTS**
+ Degree in Business Management / Supply Chain/Engineering
+ Min 4-7 years of Supply Chain /Operations management experience
+ Excellent SAP, BW & APO knowledge
+ Proficient in MS Excel application
+ Possess analytical skill and ability to enjoy data mining/ report analysis
+ Ability to perform root cause analysis with recommendation of resolution
+ Excellent interpersonal and communication skills
+ Business and customer oriented and a good team player
+ Fluent English in both written & spoken. Other Asian language(s) would be a strong asset.
**BD Core competency**
+ Process Effectiveness
+ Customer Focus
+ Drive for results
+ Continuous & Versatile Learning
**Functional (Knowledge)**
+ Demand Planning & Analysis
+ Customer & Market knowledge
+ Sales & Operational Planning
+ CPFR
+ Distributor Management
**Functional (skills)**
+ Inventory Management
+ Planning / Forecasting Techniques
**Regulatory competency**
+ Good Distribution Practice for Medical Devices (GDPMDS)
+ Sarbanes Oxley (SOX)
**Enterprise** **Competency**
+ SAP
+ APO
+ BW
+ Continuous Improvement Processes and Tools
+ BI Tool ( eg.Qliksense, Power BI.)
**Click on apply if this sounds like you!**
Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.
To learn more about BD visit: Skills
Optional Skills
.
**Primary Work Location**
MYS Kuala Lumpur - Damansara Heights
**Additional Locations**
**Work Shift**
Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
4
Senior Transport Operations Manager
Nestle
Posted 13 days ago
Job Viewed
Job Description
**Position Snapshot**
Location: Sijangkang, Selangor
Company: Nestlé Manufacturing (M) Sdn Bhd
Permanent - Full Time
Bachelor's Degree in Supply Chain, Logistics and any other relevant background
3+ years of experience
**Position Summary**
Joining Nestlé means you are joining the largest Food and Beverage Company in the world. At our very core, we are a human environment - passionate people driven by the purpose of enhancing the quality of life and contributing to a healthier future. A Nestle career empowers you to make an impact locally and globally, as you are provided with the opportunity to make a mark and stand out, as long as you seek it. With Nestle, you are enabled and encouraged to grow not only as professionals, but also as people.
As a **Transport Operations Manager** , you would ensure outstanding delivery service at a minimum transportation cost whilst maximizing Sustainability, Safety and Security (domestic and / or international). You are also responsible for planning unit team, creation and allocation of transport assets for Nestle products. You will supervise the execution of a the smooth flow of goods from Nestle sites to the customer ensuring that customer service levels are maintained whilst maximizing the efficiency of the fleet.
**A day in the life of.**
a) Work together with Group Transportation Manager to agree on service requirements with Businesses and Finance and establish the targets. Support and develop targets for transport service, cost and continuously keep track on KPIs close to the target values by:
+ Putting in place a structured continuous improvement approach based on the application of Tools and the implementation of Best Practices
+ Implementing, monitoring and managing Safety, Health and Environment, Quality and CARE regulations and Best Practices
+ Driving cost saving initiatives to improve the performance and costs in transportation
+ Solving adequately any occurring transport issue
+ Ensuring that legal obligations are met or exceeded (transport regulations)
+ Ensuring documentation for deliveries is returned completed on time.
+ Scheduling Inbound and Outbound flows and measuring attainment.
b) Proactively approach Warehouse, Group Transportation Manager, Business Unit and Customer Service in order to continuously improve service and cost through;
+ Regular communication e.g. delivery in right quantity, at right place/window and information that will keep customers and CS updated to manage proactively
+ Collaboration with Customers and other functional departments (customer service, warehouse, factories) to ensure an adequate level of flexibility of structures and processes: o To meet ad-hoc customer requirements or to deal with unexpected Supply Chain disruptions o To adapt to changes in the logistics and / or market environment
c) Provide support to Group Transportation Manager to correctly build, control and management of the budget for transports (cost budget for transportation and possible investment requirements)
d) Provide support and co-pilot in organize tenders and select the most suitable transport companies. Negotiate contracts with Procurement processes and establish a sound relationship with the service providers including robust conflict management.
e) Support the selection of the right people, constant engagement, motivation, management and close working of the team.
**What will make you successful**
1. Not less than 2 - 3 years relevant and successful operational experience at market/ business level in transportation.
2. Relevant operational experience at market/ business level, in the following areas is beneficial:
- Customer Service
- Sales
- Warehouse Management
- Finance: Business Planning, budget control, cost management
3. Experienced in the management of projects such as:
- Distribution Network Redesign
- High Performance Logistics
- Customer Logistics.
- Distribution Costing and Finance.
4. Should have led a team.
We are Nestlé, the largest food and beverage company. We are 308,000 employees strong driven by the purpose of enhancing the quality of life and contributing to a healthier future. Our values are rooted in respect: respect for ourselves, respect for others, respect for diversity and respect for our future. With more than CHF 91.4 billion sales in 2018, we have an expansive presence with 413 factories in more than 85 countries. We believe our people are our most important asset, so we'll offer you a dynamic inclusive international working environment with many opportunities across different businesses, functions and geographies, working with diverse teams and cultures. Want to learn more? Visit us at .
Location: Sijangkang, Selangor
Company: Nestlé Manufacturing (M) Sdn Bhd
Permanent - Full Time
Bachelor's Degree in Supply Chain, Logistics and any other relevant background
3+ years of experience
**Position Summary**
Joining Nestlé means you are joining the largest Food and Beverage Company in the world. At our very core, we are a human environment - passionate people driven by the purpose of enhancing the quality of life and contributing to a healthier future. A Nestle career empowers you to make an impact locally and globally, as you are provided with the opportunity to make a mark and stand out, as long as you seek it. With Nestle, you are enabled and encouraged to grow not only as professionals, but also as people.
As a **Transport Operations Manager** , you would ensure outstanding delivery service at a minimum transportation cost whilst maximizing Sustainability, Safety and Security (domestic and / or international). You are also responsible for planning unit team, creation and allocation of transport assets for Nestle products. You will supervise the execution of a the smooth flow of goods from Nestle sites to the customer ensuring that customer service levels are maintained whilst maximizing the efficiency of the fleet.
**A day in the life of.**
a) Work together with Group Transportation Manager to agree on service requirements with Businesses and Finance and establish the targets. Support and develop targets for transport service, cost and continuously keep track on KPIs close to the target values by:
+ Putting in place a structured continuous improvement approach based on the application of Tools and the implementation of Best Practices
+ Implementing, monitoring and managing Safety, Health and Environment, Quality and CARE regulations and Best Practices
+ Driving cost saving initiatives to improve the performance and costs in transportation
+ Solving adequately any occurring transport issue
+ Ensuring that legal obligations are met or exceeded (transport regulations)
+ Ensuring documentation for deliveries is returned completed on time.
+ Scheduling Inbound and Outbound flows and measuring attainment.
b) Proactively approach Warehouse, Group Transportation Manager, Business Unit and Customer Service in order to continuously improve service and cost through;
+ Regular communication e.g. delivery in right quantity, at right place/window and information that will keep customers and CS updated to manage proactively
+ Collaboration with Customers and other functional departments (customer service, warehouse, factories) to ensure an adequate level of flexibility of structures and processes: o To meet ad-hoc customer requirements or to deal with unexpected Supply Chain disruptions o To adapt to changes in the logistics and / or market environment
c) Provide support to Group Transportation Manager to correctly build, control and management of the budget for transports (cost budget for transportation and possible investment requirements)
d) Provide support and co-pilot in organize tenders and select the most suitable transport companies. Negotiate contracts with Procurement processes and establish a sound relationship with the service providers including robust conflict management.
e) Support the selection of the right people, constant engagement, motivation, management and close working of the team.
**What will make you successful**
1. Not less than 2 - 3 years relevant and successful operational experience at market/ business level in transportation.
2. Relevant operational experience at market/ business level, in the following areas is beneficial:
- Customer Service
- Sales
- Warehouse Management
- Finance: Business Planning, budget control, cost management
3. Experienced in the management of projects such as:
- Distribution Network Redesign
- High Performance Logistics
- Customer Logistics.
- Distribution Costing and Finance.
4. Should have led a team.
We are Nestlé, the largest food and beverage company. We are 308,000 employees strong driven by the purpose of enhancing the quality of life and contributing to a healthier future. Our values are rooted in respect: respect for ourselves, respect for others, respect for diversity and respect for our future. With more than CHF 91.4 billion sales in 2018, we have an expansive presence with 413 factories in more than 85 countries. We believe our people are our most important asset, so we'll offer you a dynamic inclusive international working environment with many opportunities across different businesses, functions and geographies, working with diverse teams and cultures. Want to learn more? Visit us at .
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
5
Food & Beverage Operations Manager
IHG
Posted 20 days ago
Job Viewed
Job Description
**WHAT'S THE JOB?**
As Food and Beverage Operations Manager, you'll manage food and beverage operations to ensuring quality service and standards are maintained to deliver a memorable guest experience. Always following government regulations concerning health, safety or other requirements.
**YOUR DAY-TO-DAY**
**People**
- Manage everyday activity, plan and assign work ensuring you always have the right staffing numbers
- Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues
- Train colleagues to make sure they deliver with compliance and to the standards we expect
- Recommend or initiate any HR elated actions where needed
**Responsible Business**
- Manage hotel food and beverage marketing programmes and participate in and maintain system-wide food and beverage marketing programmes and promotions
- Keep an eye on competitor activity / industry innovation. Review and approve menu design and concepts with Executive Chef
- Make sure food and drinks are secure and stored safely - always keep stock replenished to minimise waste
- Handle food and beverage inventory procedures. Determine minimum and maximum stocks for all food, beverage, material, and equipment
- Champion HACCP and Halal Certification with the relevant departments and stake holders
- Other ad-hoc duties - unexpected moments when we have to pull together to get a task done
**Guest Experience**
- Make sure all food and beverage equipment is in operational condition and regularly cleaned
- Make sure all food and beverage facilities including banquet/convention spaces are clean and properly stocked to anticipated business volume. Notify engineering immediately of any maintenance and repair needs
- Establish and achieve quality and guest satisfaction goals. Help guests with their requests and complaints - making sure you maintain a high level of guest satisfaction
**Financial**
- Help prepare the hotel's annual budget and the setting of departmental goals
- Monitor budget and control expenses with a focus on food, beverage and labour costs
- Working with the catering office, identify additional sales opportunities to enhance revenue
- Drive promotions that deliver great dining experiences for guests at a good value
- Make sure credit and financial transactions are handled in a secure manner
**Responsible Business**
- Other ad-hoc duties - unexpected moments when we have to pull together to get a task done; Manager on Duty functions
**Accountabilities**
- This is the top food and beverage job in the hotel. Supervising a large number of team members in one or two food and beverage outlets, kitchens, and may include banquet facilities that cater to 3,000 people or less. May oversee one or more subordinate managers or supervisors.
**WHAT WE NEED FROM YOU?**
- Some college and/or advanced training in food and beverage management
- 2 years of related experience, including supervisory experience, or an equivalent combination of education and experience
- Bachelor's degree / higher education qualification in Hotel Management, culinary arts, or related field preferred
- Must speak local language and English, additional languages will be an advantage
- Alcohol awareness certification and/or food service permit or valid health/food handler card, as required by local law
**HOW DO I DELIVER THIS?**
We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It's what connects every colleague in all IHG® hotels.
Each IHG® hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills.
- True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests
- True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay
- True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs
- True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner
There's so much more to the job than we can capture here. It's simply about creating great experiences, doing the right thing and understanding people.
The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.
As Food and Beverage Operations Manager, you'll manage food and beverage operations to ensuring quality service and standards are maintained to deliver a memorable guest experience. Always following government regulations concerning health, safety or other requirements.
**YOUR DAY-TO-DAY**
**People**
- Manage everyday activity, plan and assign work ensuring you always have the right staffing numbers
- Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues
- Train colleagues to make sure they deliver with compliance and to the standards we expect
- Recommend or initiate any HR elated actions where needed
**Responsible Business**
- Manage hotel food and beverage marketing programmes and participate in and maintain system-wide food and beverage marketing programmes and promotions
- Keep an eye on competitor activity / industry innovation. Review and approve menu design and concepts with Executive Chef
- Make sure food and drinks are secure and stored safely - always keep stock replenished to minimise waste
- Handle food and beverage inventory procedures. Determine minimum and maximum stocks for all food, beverage, material, and equipment
- Champion HACCP and Halal Certification with the relevant departments and stake holders
- Other ad-hoc duties - unexpected moments when we have to pull together to get a task done
**Guest Experience**
- Make sure all food and beverage equipment is in operational condition and regularly cleaned
- Make sure all food and beverage facilities including banquet/convention spaces are clean and properly stocked to anticipated business volume. Notify engineering immediately of any maintenance and repair needs
- Establish and achieve quality and guest satisfaction goals. Help guests with their requests and complaints - making sure you maintain a high level of guest satisfaction
**Financial**
- Help prepare the hotel's annual budget and the setting of departmental goals
- Monitor budget and control expenses with a focus on food, beverage and labour costs
- Working with the catering office, identify additional sales opportunities to enhance revenue
- Drive promotions that deliver great dining experiences for guests at a good value
- Make sure credit and financial transactions are handled in a secure manner
**Responsible Business**
- Other ad-hoc duties - unexpected moments when we have to pull together to get a task done; Manager on Duty functions
**Accountabilities**
- This is the top food and beverage job in the hotel. Supervising a large number of team members in one or two food and beverage outlets, kitchens, and may include banquet facilities that cater to 3,000 people or less. May oversee one or more subordinate managers or supervisors.
**WHAT WE NEED FROM YOU?**
- Some college and/or advanced training in food and beverage management
- 2 years of related experience, including supervisory experience, or an equivalent combination of education and experience
- Bachelor's degree / higher education qualification in Hotel Management, culinary arts, or related field preferred
- Must speak local language and English, additional languages will be an advantage
- Alcohol awareness certification and/or food service permit or valid health/food handler card, as required by local law
**HOW DO I DELIVER THIS?**
We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It's what connects every colleague in all IHG® hotels.
Each IHG® hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills.
- True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests
- True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay
- True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs
- True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner
There's so much more to the job than we can capture here. It's simply about creating great experiences, doing the right thing and understanding people.
The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
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6
Assistant Business Operations Manager - UFS, MYSG
Kuala Lumpur, Kuala Lumpur
Unilever
Posted 2 days ago
Job Viewed
Job Description
JOB TITLE: ASSISTANT BUSINESS OPERATION MANAGER - UFS, MYSG
FUNCTION: CUSTOMER BUSINESS DEVELOPMENT
ABOUT UNILEVER FOODS SOLUTIONS
Act like a founder, be part of a Winning team, accelerate your growth, stay ahead of the curve, enjoy the journey: JOIN UFS
Unilever Food Solutions (UFS) is the the 2nd largest Business Unit of Unilever, is one of the 3 Power brands of the Foods Business Group, and a global market leader in Food Service. We are an independent Global Business Unit that operates in over 76 countries, generating ~3 Billion in Turnover, and employing ~4000 employees. We have a unique B2B business model focused on serving chefs and our purpose is to free them to love what they do.
We at UFS have a bold and clear ambition and strategy in place to reach 5bn by 2030 with accretive profitability, by being the best solution provider to our 5 million operators. We plan to do this via a product first focus on superiority, by becoming the leader in AI powered Customer experience and by nurturing a Winning culture. We have had a history of delivering with excellence and resilient performance in the past few years. We also strive to stay 3 steps ahead in the industry. For example, our Future Menus Report identifies emerging culinary trends, making us a trendsetter for inspiring innovative solutions for chefs worldwide.
We have a culture of caring deeply not just for our business but also for our people. We foster an entrepreneurial culture built on speed, simplicity, trust, and a deep hunger to grow. Our people thrive on their roles being empowered and end to end - across all functions. We also invest heavily in building future skills and leaders. Our People agenda of Accelerate-Grow-Thrive consistently helps us lead in employee engagement, with Univoice scores exceeding Unilever scores across all dimensions and being one of the most engaged teams at Unilever.
Here, you will continuously learn, unlearn, and relearn, challenging yourself to accelerate your development in an end-to-end business and in end-to-end roles.If you're dreaming of contributing to Unilever's 2nd largest Business unit, a fast-growing business, where you're empowered so you can play to win and thrive as part of One Team with One Goal, then come and join us!
KEY RESPONSIBILITIES:
1. Claims Management (MYSG)
+ Oversee end-to-end claim processes, ensuring accuracy in submissions, discounts, trade promotions, and contract compliance.
+ Verify validity of supporting documents and rebate agreements in line with precise TTS requirements.
+ Continuously improve claim cycle efficiency for Malaysia and Singapore markets.
2. Operational Process & Budget Administration (MYSG)
+ Maintain OPSO tracking, including IO creation (TTS), utilization updates, visibility reporting, and closure maintenance.
+ Serve as PPM Administrator, responsible for budget uploads, transfers (TTS & BMI), account creation/modification, and IO financial closure.
+ Conduct quarterly high-risk user reviews and ensure adherence to control and audit requirements.
3. Incentives & Promotional Support (MY)
+ Administer payroll processes and scheme updates for Customer Development (CD) incentives.
+ Tabulate achievement data and update incentive tracking for DT incentives.
+ Assist in promotion proposal testing, maintenance, and activation, including pricing validation and SKU updates.
4. Trade Program Management (MY)
+ Ensure trade program allocations do not exceed approved budgets.
+ Manage national TD scheme setup for LE support teams and track TTS utilization for effectiveness.
5. Functional & Administrative Support (MYSG)
+ Maintain Halal certification updates in SharePoint.
+ Manage customer inquiries, SOPs, price lists, DT agreements, and price adjustment updates.
+ Oversee donation process, including NGO engagement, SRF approvals, and online submissions.
+ Update SG P&L templates, contract prices, and relevant trackers.
6. Customer Complaints Management (MY)
+ Serve as the primary contact for customer complaints, ensuring prompt acknowledgment and resolution.
+ Investigate issues, coordinate with relevant internal teams, and provide timely updates to customers.
+ Monitor complaint trends to identify recurring issues and recommend preventive actions.
+ Maintain proper records of all complaints for compliance and reporting purposes.
KEY REQUIREMENTS/QUALIFICATIONS
+ Diploma or Degree in Business Administration, Finance, or related discipline.
+ Minimum 2-3 years' experience in claims processing, trade marketing, commercial operations, or customer service.
+ Proficient in Microsoft Excel and SharePoint.
+ Strong organizational skills with high attention to detail and accuracy.
+ Ability to work independently while managing multiple priorities.
PREFERRED QUALIFICATIONS
+ Experience in FMCG or related industries.
+ Knowledge of TTS, OPSO tracking, and budget management systems.
+ Strong interpersonal and communication skills for cross-functional collaboration.
+ Problem-solving mindset with the ability to manage challenging customer situations.
ARE YOU INTERESTED?
Please apply online and add your updated resume. Your application will be reviewed against our requirements and we will be in touch to provide you with an update on the status of your application if shortlisted.
Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bring ing their 'Whole Self' to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.
Job Category: Customer Development
Job Type: Full time
Industry:
FUNCTION: CUSTOMER BUSINESS DEVELOPMENT
ABOUT UNILEVER FOODS SOLUTIONS
Act like a founder, be part of a Winning team, accelerate your growth, stay ahead of the curve, enjoy the journey: JOIN UFS
Unilever Food Solutions (UFS) is the the 2nd largest Business Unit of Unilever, is one of the 3 Power brands of the Foods Business Group, and a global market leader in Food Service. We are an independent Global Business Unit that operates in over 76 countries, generating ~3 Billion in Turnover, and employing ~4000 employees. We have a unique B2B business model focused on serving chefs and our purpose is to free them to love what they do.
We at UFS have a bold and clear ambition and strategy in place to reach 5bn by 2030 with accretive profitability, by being the best solution provider to our 5 million operators. We plan to do this via a product first focus on superiority, by becoming the leader in AI powered Customer experience and by nurturing a Winning culture. We have had a history of delivering with excellence and resilient performance in the past few years. We also strive to stay 3 steps ahead in the industry. For example, our Future Menus Report identifies emerging culinary trends, making us a trendsetter for inspiring innovative solutions for chefs worldwide.
We have a culture of caring deeply not just for our business but also for our people. We foster an entrepreneurial culture built on speed, simplicity, trust, and a deep hunger to grow. Our people thrive on their roles being empowered and end to end - across all functions. We also invest heavily in building future skills and leaders. Our People agenda of Accelerate-Grow-Thrive consistently helps us lead in employee engagement, with Univoice scores exceeding Unilever scores across all dimensions and being one of the most engaged teams at Unilever.
Here, you will continuously learn, unlearn, and relearn, challenging yourself to accelerate your development in an end-to-end business and in end-to-end roles.If you're dreaming of contributing to Unilever's 2nd largest Business unit, a fast-growing business, where you're empowered so you can play to win and thrive as part of One Team with One Goal, then come and join us!
KEY RESPONSIBILITIES:
1. Claims Management (MYSG)
+ Oversee end-to-end claim processes, ensuring accuracy in submissions, discounts, trade promotions, and contract compliance.
+ Verify validity of supporting documents and rebate agreements in line with precise TTS requirements.
+ Continuously improve claim cycle efficiency for Malaysia and Singapore markets.
2. Operational Process & Budget Administration (MYSG)
+ Maintain OPSO tracking, including IO creation (TTS), utilization updates, visibility reporting, and closure maintenance.
+ Serve as PPM Administrator, responsible for budget uploads, transfers (TTS & BMI), account creation/modification, and IO financial closure.
+ Conduct quarterly high-risk user reviews and ensure adherence to control and audit requirements.
3. Incentives & Promotional Support (MY)
+ Administer payroll processes and scheme updates for Customer Development (CD) incentives.
+ Tabulate achievement data and update incentive tracking for DT incentives.
+ Assist in promotion proposal testing, maintenance, and activation, including pricing validation and SKU updates.
4. Trade Program Management (MY)
+ Ensure trade program allocations do not exceed approved budgets.
+ Manage national TD scheme setup for LE support teams and track TTS utilization for effectiveness.
5. Functional & Administrative Support (MYSG)
+ Maintain Halal certification updates in SharePoint.
+ Manage customer inquiries, SOPs, price lists, DT agreements, and price adjustment updates.
+ Oversee donation process, including NGO engagement, SRF approvals, and online submissions.
+ Update SG P&L templates, contract prices, and relevant trackers.
6. Customer Complaints Management (MY)
+ Serve as the primary contact for customer complaints, ensuring prompt acknowledgment and resolution.
+ Investigate issues, coordinate with relevant internal teams, and provide timely updates to customers.
+ Monitor complaint trends to identify recurring issues and recommend preventive actions.
+ Maintain proper records of all complaints for compliance and reporting purposes.
KEY REQUIREMENTS/QUALIFICATIONS
+ Diploma or Degree in Business Administration, Finance, or related discipline.
+ Minimum 2-3 years' experience in claims processing, trade marketing, commercial operations, or customer service.
+ Proficient in Microsoft Excel and SharePoint.
+ Strong organizational skills with high attention to detail and accuracy.
+ Ability to work independently while managing multiple priorities.
PREFERRED QUALIFICATIONS
+ Experience in FMCG or related industries.
+ Knowledge of TTS, OPSO tracking, and budget management systems.
+ Strong interpersonal and communication skills for cross-functional collaboration.
+ Problem-solving mindset with the ability to manage challenging customer situations.
ARE YOU INTERESTED?
Please apply online and add your updated resume. Your application will be reviewed against our requirements and we will be in touch to provide you with an update on the status of your application if shortlisted.
Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bring ing their 'Whole Self' to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.
Job Category: Customer Development
Job Type: Full time
Industry:
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
7
Data Center Security Operations Manager
Johor Bahru, Johor
Microsoft Corporation
Posted 14 days ago
Job Viewed
Job Description
In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day and we need you as a **Datacenter Security Operations Manager.**
As a Datacenter Security Operations Manager in CO+I Physical Security, you will be part of a global team dedicated to delivering the most trustworthy security program to protect the personnel, infrastructure, data, and confidential information foundational to the Microsoft Cloud. You will be accountable for physical security operations at datacenters and other related facilities within your applicable region and will collaborate with the vendor security guarding staff to meet collective security requirements and provide security capabilities, anticipate site specific insecurity and security disruption (e.g., life safety, business operations, reputation) and lead discussions on developing strategies for mitigating risks and responding to residual risks. You will communicate risk analysis findings and root cause analysis reports to internal and external stakeholders and leaders. This opportunity will allow you to accelerate your career growth, develop deeper physical security acumen and global security program management. The Datacenter Security Operations Manager must be located in the applicable region and will work from an agreed upon datacenter location.
Microsoft's Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a Datacenter Security Operations Manager you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and professional development for all employees and offers trainings and growth opportunities including Career Rotation Programs, Diversity & Inclusion trainings and events, and professional certifications.
Our infrastructure is comprised of a large global portfolio of more than 200 datacenters in 32 countries and millions of servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide.
With environmental sustainability and optimization at the forefront of our datacenter design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.
Do you want to empower billions across the world? Come and join us in CO+I and be at the forefront of the action!
**Responsibilities**
**Responsibilities:**
**Security Program Management**
+ Oversee the implementation of physical security policies and procedures at applicable datacenters, ensuring Microsoft's physical security vendor guard force has the resources and information to deliver physical security services that meet Microsoft and customer requirements to protect people, information, and critical infrastructure.
+ With minimal assistance, performs analysis to detect security threats, alerts, or risks and escalates to critical incident response team and/or external authorities, if necessary. With minimal assistance, implements security protocols to support the physical protection of company personnel and assets. With minimal assistance, delivers and maintains security programs in areas of responsibility.
+ Partner with datacenter operations, security systems and other Microsoft stakeholders to ensure secure and continuous operations while maintaining a One Team, One Microsoft environment.
+ Continuously improve the efficiency and maturity of the overall physical security program at Microsoft datacenters, seeking data and recommending strategies and ideas to reduce churn, optimizing resources including budget management and forecasting, implement creative solutions to problems, scale, automate and simplify process whenever possible.
**Security Leadership**
+ Receive escalations/notifications of physical security and business impacting events and appropriately triage, ensure that regional leadership is kept informed through regular communication as appropriate and that the necessary personnel for managing an incident respond effectively.
+ On-call 24x7x365 and will travel periodically as planned or unplanned within or outside of assigned city/metropolitan area.
+ With minimal supervision, contributes to collaborative efforts with stakeholders to support security capabilities. Supports risk identification for datacenter insecurity and security disruption (e.g., life safety, business operations, reputation) to assist decision-makers in mitigating risks and responding to residual risks. With minimal supervision, summarizes and reports risk analysis to internal stakeholders and leaders.
**Other**
+ Embody our culture and values .
**Qualifications**
**Required Qualifications:**
+ 4+ years' experience in Security Program or Program Management or related field
**Background Check Requirements:**
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:
+ Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
_While not required, we look for the following_ **Preferred Qualifications:**
+ Bachelor's Degree in Business Risks or related field AND 8+ years' experience in Security Program or Program Management
+ OR equivalent experience.
+ Industry security certifications such as CPP, PSP, or other relevant security certification
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .
As a Datacenter Security Operations Manager in CO+I Physical Security, you will be part of a global team dedicated to delivering the most trustworthy security program to protect the personnel, infrastructure, data, and confidential information foundational to the Microsoft Cloud. You will be accountable for physical security operations at datacenters and other related facilities within your applicable region and will collaborate with the vendor security guarding staff to meet collective security requirements and provide security capabilities, anticipate site specific insecurity and security disruption (e.g., life safety, business operations, reputation) and lead discussions on developing strategies for mitigating risks and responding to residual risks. You will communicate risk analysis findings and root cause analysis reports to internal and external stakeholders and leaders. This opportunity will allow you to accelerate your career growth, develop deeper physical security acumen and global security program management. The Datacenter Security Operations Manager must be located in the applicable region and will work from an agreed upon datacenter location.
Microsoft's Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a Datacenter Security Operations Manager you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and professional development for all employees and offers trainings and growth opportunities including Career Rotation Programs, Diversity & Inclusion trainings and events, and professional certifications.
Our infrastructure is comprised of a large global portfolio of more than 200 datacenters in 32 countries and millions of servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide.
With environmental sustainability and optimization at the forefront of our datacenter design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.
Do you want to empower billions across the world? Come and join us in CO+I and be at the forefront of the action!
**Responsibilities**
**Responsibilities:**
**Security Program Management**
+ Oversee the implementation of physical security policies and procedures at applicable datacenters, ensuring Microsoft's physical security vendor guard force has the resources and information to deliver physical security services that meet Microsoft and customer requirements to protect people, information, and critical infrastructure.
+ With minimal assistance, performs analysis to detect security threats, alerts, or risks and escalates to critical incident response team and/or external authorities, if necessary. With minimal assistance, implements security protocols to support the physical protection of company personnel and assets. With minimal assistance, delivers and maintains security programs in areas of responsibility.
+ Partner with datacenter operations, security systems and other Microsoft stakeholders to ensure secure and continuous operations while maintaining a One Team, One Microsoft environment.
+ Continuously improve the efficiency and maturity of the overall physical security program at Microsoft datacenters, seeking data and recommending strategies and ideas to reduce churn, optimizing resources including budget management and forecasting, implement creative solutions to problems, scale, automate and simplify process whenever possible.
**Security Leadership**
+ Receive escalations/notifications of physical security and business impacting events and appropriately triage, ensure that regional leadership is kept informed through regular communication as appropriate and that the necessary personnel for managing an incident respond effectively.
+ On-call 24x7x365 and will travel periodically as planned or unplanned within or outside of assigned city/metropolitan area.
+ With minimal supervision, contributes to collaborative efforts with stakeholders to support security capabilities. Supports risk identification for datacenter insecurity and security disruption (e.g., life safety, business operations, reputation) to assist decision-makers in mitigating risks and responding to residual risks. With minimal supervision, summarizes and reports risk analysis to internal stakeholders and leaders.
**Other**
+ Embody our culture and values .
**Qualifications**
**Required Qualifications:**
+ 4+ years' experience in Security Program or Program Management or related field
**Background Check Requirements:**
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:
+ Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
_While not required, we look for the following_ **Preferred Qualifications:**
+ Bachelor's Degree in Business Risks or related field AND 8+ years' experience in Security Program or Program Management
+ OR equivalent experience.
+ Industry security certifications such as CPP, PSP, or other relevant security certification
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
8
Senior Sales Operations Manager - Asia
Microsoft Corporation
Posted 18 days ago
Job Viewed
Job Description
Key priority for this role is to drive Strategic Planning Rhythms setting the tone for disciplined, high-impact planning with on-time, on-strategy delivery of Segmentation, Territory Planning, Quota, and Non-financial Metrics, and on time planning deliverables
Modernize Resource Planning - Shift from reactive to proactive planning. Empower teams to make smarter, data-driven decisions about resource allocation and coverage to drive high-value customer engagement and generate operational leverage. The role needs to partner across Finance, the AVP Office, and Segments to lead Area Planning that tightly aligns resources with business priorities.
**Responsibilities**
+ Lead planning and execution of Segmentation, Territory, Quota, and Non-financial Metrics.
+ Improve sales operations productivity by streamlining and aligning planning processes across segments.
+ Work closely with Corporate Transformation Lead, Finance, and Sales Excellence teams to refine planning and address risks and opportunities.
+ Oversee planning processes, including managing timelines, resources, Fast Start, and communication to ensure timeliness.
+ Identify and automate repetitive workflows by partnering with AI Transformation to integrate AI agents into key planning and operations processes.
+ Support tool simplification by adopting AI-powered capabilities within the standard toolset and eliminating redundant manual tasks. Collaborate with RevOps o prioritize and implement scalable AI solutions that drive measurable efficiency and impact.
**Qualifications**
Bachelor's Degree in Business Administration, Marketing, Finance, Sales, Accounting, Information Systems, Social Sciences, or related field AND 8+ years experience in sales operations, project management, analytics, compensation, sales performance analytics, finance/business analyst, process improvement, business development, consulting, finance, marketing, or a related field OR equivalent experience.
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .
Modernize Resource Planning - Shift from reactive to proactive planning. Empower teams to make smarter, data-driven decisions about resource allocation and coverage to drive high-value customer engagement and generate operational leverage. The role needs to partner across Finance, the AVP Office, and Segments to lead Area Planning that tightly aligns resources with business priorities.
**Responsibilities**
+ Lead planning and execution of Segmentation, Territory, Quota, and Non-financial Metrics.
+ Improve sales operations productivity by streamlining and aligning planning processes across segments.
+ Work closely with Corporate Transformation Lead, Finance, and Sales Excellence teams to refine planning and address risks and opportunities.
+ Oversee planning processes, including managing timelines, resources, Fast Start, and communication to ensure timeliness.
+ Identify and automate repetitive workflows by partnering with AI Transformation to integrate AI agents into key planning and operations processes.
+ Support tool simplification by adopting AI-powered capabilities within the standard toolset and eliminating redundant manual tasks. Collaborate with RevOps o prioritize and implement scalable AI solutions that drive measurable efficiency and impact.
**Qualifications**
Bachelor's Degree in Business Administration, Marketing, Finance, Sales, Accounting, Information Systems, Social Sciences, or related field AND 8+ years experience in sales operations, project management, analytics, compensation, sales performance analytics, finance/business analyst, process improvement, business development, consulting, finance, marketing, or a related field OR equivalent experience.
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
9