What Jobs are available for System Analyst in Malaysia?

Overview We are seeking a skilled System Analyst proficient in English, adept at gathering requirements, and experienced in coding to join our team. This role focuses on ensuring the smooth operation of production systems by handling and resolving technical issues effectively.

Responsibilities

Collaborate with stakeholders to gather, analyze, and document business requirements.

Translate business needs into technical specifications and functional requirements.

Design and develop system solutions, ensuring they align with business objectives.

Conduct system testing and validation to ensure the quality and functionality of developed solutions.

Work closely with developers to implement and enhance system functionalities.

Provide support during system deployment and post-implementation.

Identify areas for process improvement and recommend solutions.

Maintain documentation of system processes, user manuals, and technical specifications.

Stay updated on industry trends and best practices to continuously enhance systems.

Provide timely and effective support for production systems to ensure uninterrupted operations.

Manage and resolve issues through the ticketing system, prioritizing and escalating as necessary.

Investigate, diagnose, and troubleshoot system issues, identifying root causes to prevent recurrence.

Monitor production systems to proactively identify and address potential issues.

Qualifications

Bachelor’s degree in Computer Science, Information Technology, or a related field.

Proven experience as a System Analyst or similar role.

Strong English communication skills, both written and verbal.

Experience in gathering requirements and translating them into technical specifications.

Proficiency in coding languages (e.g., Java, C#, Python) and familiarity with development frameworks.

Knowledge of software development methodologies (Agile, Waterfall).

Analytical skills to investigate and resolve technical issues effectively.

Ability to work collaboratively in a team environment.

Willingness to travel to the US for 2 months at least in the future.

Proven experience in production support and requirement gap fit analysis, with strong ability to manage ticketing systems.

Strong organizational skills, with the ability to prioritize tasks and manage multiple incidents simultaneously.

Preferred Skills

Familiarity with support frameworks.

Knowledge of monitoring tools or production environments (optional but beneficial).

This role is ideal for candidates who have a problem-solving mindset and are passionate about ensuring system reliability.

Seniority level:

Mid-Senior level

Employment type:

Full-time

Job function:

Information Technology and Engineering

Industries:

IT Services and IT Consulting

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Overview

System Analyst We're hiring! We are looking for a System Analyst to join our team in KL, Malaysia. This is a hybrid role with the flexibility to work both virtually and from the office. Aon is in the business of better decisions At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed. What the day will look like

The System Analyst (SA) within the Online Benefit Solutions team provides strategic business analysis support to internal business stakeholders and clients where applicable. Their focus is to work closely with all assigned clients to gain an in-depth understanding of their business needs and bridging the gap between business requirements and technical / operation solutions. This role involves analysing business needs, documenting client requirements into APAC and Aon agreed standard requirement templates. The SA will deliver clear guidance and solutions to clients on the functionality, terminology, and standard operating procedures which accurately reflect the service delivery and technical capacities of the system. This can include new client implementations, an extension of services for a client, or an enhancement of current services. The role also works on ad-hoc projects and strategic initiatives to improve productivity and deliver critical solutions locally, regionally & globally. Duties and Responsibilities

Key activities include (but not limited to): Lead business requirements gathering workstream for new client implementations and manage complex change request during renewals as per Aon standard models. Build and maintain strong relationships with internal and external stakeholders. Conduct requirements workshops and sessions with clients to gather and learn business requirements and client processes, and walkthrough requirements with clients and internal teams and translate them into standard requirement templates. Work with internal team members to clarify requirements and communicate client expectations effectively to ensure a mutual understanding of requirements, processes and service delivery. Work with the Admin team to review Operating Procedure (SOP), Admin Process Document (APD), Claim Rules Arrangement (CRA). This includes providing feedback and recommendations for improvement in operational processes. Responsible for the end-to-end process of Change Request, ensuring all changes are effectively managed and communicated across relevant stakeholders. This includes meticulously monitoring and controlling the change process to align with regional and global standards, guaranteeing that all adjustments are seamless and minimally disruptive to ongoing operations. Liaise with Data Analysts who prepared the technical and report specifications to ensure alignment with client requirements. Work closely with and support our internal teams to resolve issues and defects, including coordinating with the Configuration System Analyst and Solution Architect on implementation simple design solutions. Work with the development team to outline business requirements where new system features may be required based on client needs. Collaborate and work across multi-disciplinary teams (locally, regionally, globally and externally) on assigned projects to achieve the best business outcomes within all agreed Regional and Aon methodology, best practices, protocols, budgets, timelines, etc. Help to support and work on productivity efficiency and continuous improvements projects and initiatives across all assigned projects. Where assigned, undertake project management on relevant internal and external projects. Skills and experience that will lead to success

Education & Certification: Bachelor’s degree or equivalent in Mathematics, Actuarial Science, Finance, Computer Science, Economics (preferred concentrations) or relevant. Experience: 2 – 3 years proven track record as a Business Analyst or System Analyst or within a project / implementation environment with recognised analysis, specification development and testing execution. Experience in the Health Solutions / Group Insurance domain (Employee Benefits Insurance preferred) an advantage. Online benefits experience is an added advantage. Competencies: Ability to understand clients' requirements and expectations of quality, manage to those expectations, and communicate effectively and confidently at all levels. Capability to document requirements specifications accurately and effectively. Proficiency in analysing business challenges, making recommendations or proposals, and resolving complex issues. Strong skills in engaging in thoughtful questioning and active listening to build a comprehensive understanding of requirement. Competence in working under pressure and meeting deadlines. Possession of an innovative and creative mindset, coupled with strong analytical skills. Flexibility to adjust behavior to suit a diverse range of cultures and environments. Collaborative team player committed to maintaining high standards of work. How we support our colleagues

In addition to our comprehensive benefits package, we encourage an inclusive workforce. Plus, our agile environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions for our colleagues as well. Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued. Aon values an innovative and inclusive workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace. Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status. We are committed to providing equal employment opportunities and fostering an inclusive workplace. If you require accommodations during the application or interview process, please let us know. You can request accommodations by emailing or your recruiter. We will work with you to meet your needs and ensure a fair and equitable experience.

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Project description Our Client a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America are looking for Consultants to be part of the projectThe Technology and Operations function is comprised of five teams of specialists with distinct capabilities: business partnership, technology, operations, risk governance and planning support and services. They work closely together to harness the power of technology to support our physical and digital banking services and operations. This includes developing, centralising and standardising technology systems as well as banking operations in Malaysia and overseas branches.The client has more than 80 years of history in the banking industry and is expanding its footprint in Malaysia.The selected resource will be working in a newly setup technology centre located in Kuala Lumpur as part of Technology and Operations to deliver innovative financial technology solutions that enable business growth and technology transformation.

Responsibilities

Gather and analyze business requirements for automation opportunities across various domains.

Prepare and maintain detailed documentation including BRD (Business Requirement Document), PDD (Process Design Document), and FSD (Functional Specification Document).

Translate business needs into functional and technical specifications for RPA development teams.

Collaborate closely with RPA Developers, Business Users, and Project Managers to ensure successful delivery of automation solutions.

Evaluate automation feasibility and identify process improvements.

Support development and testing phases by validating use cases, reviewing scripts, and ensuring alignment with business goals.

Work within Windows Server and SQL Server environments, supporting RPA workflows and reporting needs.

Participate in UAT (User Acceptance Testing) and assist in production rollout and support.

Track and report on project progress, risks, and issues to stakeholders.

SKILLS Must have

3-5 years of experience as a System Analyst or Business Analyst.

Strong skills in requirement gathering, process analysis, and documentation (BRD, PDD, FSD).

Experience working with Windows Server and SQL Server.

Basic understanding of .NET, SQL, and Java for interpreting technical specifications.

Excellent communication and coordination skills to work with business and technical teams.

Ability to identify automation opportunities and assess process suitability.

Nice to have

Hands-on or working knowledge of RPA tools such as Blue Prism, UiPath, or Automation Anywhere (AA).

Understanding of RPA design principles, bot lifecycle management, and process optimization.

Exposure to Open Systems environments.

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Systems Analyst are responsible for delivering projects and initiatives involving system processes, change and solutions. Systems analysts assess the suitability of systems in terms of their intended outcomes and liaise with end users, software vendors and programmers in order to achieve these outcome. Duties and responsibilities : Assess the suitability of systems in terms of their intended outcomes. Liaise with end users, software vendors and programmers to achieve the outcome. Identify the organizational improvements needed, design systems to implement those changes, and train and motivate others to use the system. Uses analysis and design techniques to solve business problems using information technology. Collect detailed user and functional requirements, analyse them, and translate them into programming solutions. Plan, evaluate and support R&D plans to meet business objectives. Identify continuous improvement opportunities for assigned systems and processes. To establish processes to collect and analyze internal and external market data to derive business insights. Undertake ad-hoc assignments when required. Work directly with clients to understand the individual needs of the business. Oversee implementation projects from beginning to completion. Qualifications and requirements :

Possess at least a bachelor’s degree in Computer Science, IT, Engineering, or similar field Minimum 3 years’ working experiences. Strong analytical and problem-solving skills: ability to draw insights from data, research, and design practical and scalable solutions. Initiate and drive projects together with product owners and software teams. Self-motivated, good interpersonal and communication with all levels of people Excellent on documentation, management, information analysis Must be organized, work gracefully under pressure and switch between projects seamlessly in a fast-paced environment Skills and experience :

Familiarity with agile development methodologies and software development life cycle (SDLC) Knowledge of front-end technologies, including HTML, CSS, and JavaScript Experience in managing data from different sources or system Experience in ERP system & implementing analytical/big data analytics solution Experience in manipulating and analyzing complex, high-volume, high-dimensionality data from varying sources and perform ETL (extract transfer load) scripts. Experience with Business Intelligence(BI) tools is highly recommended.

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Job Description

You will be involved in the Compliance domain and be responsible for understanding business requirements and translating them to functional specifications and technical design specifications. You will be required to utilize your functional expertise, problem-solving skills, and domain knowledge to address business needs, ensure seamless integration of upstream and downstream systems, and drive the resolution of complex issues. While not a pure functional role, you are required to have prior hands-on experience in application development or data integration. Familiarity with AML and transaction monitoring solutions is an added advantage. Key Responsibilities: Participate in application and solution design sessions. Analyze user requirements and convert requirements to design documents. Contribute to the design and development of technology solutions, focusing on scalability, efficiency, and security. Develop system documentation to capture key design decisions and technical documents for the solutions. Communicate complex technical issues to business users in a language they understand. Execute continuous service improvement and process improvement plans. Analyze and troubleshoot technical and functional issues in compliance technology systems, ensuring timely identification of root cause and resolution. Collaborate with vendors and external partners to ensure timely delivery of support and solutions. Communicate effectively with stakeholders to provide updates on issue resolution, project progress, and system performance. Test, maintain, and recommend software improvements to ensure strong functionality and optimization. Work with production support team members to conduct root cause analysis of issues, review new and existing code, and/or perform unit testing. Compile and assess user feedback to improve software performance. Working knowledge of AML products and transaction monitoring systems is highly desirable. Familiarity with regulatory requirements in banking compliance is an added advantage. Job Requirements: Bachelor’s degree/University degree in Computer Science, Engineering, or equivalent experience. At least 5-6 years of experience in software development, preferably in the compliance domain. Extensive knowledge in service management/production support. Good understanding of data integration points (Reports generation, upstream, downstream). Java, SQL (intermediate level proficiency). Actimize skills (modules RCM/ActOne, SAM, UDM).

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Overview

Aon Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia. We are hiring a System Analyst to join our Online Benefit Solutions team in KL, Malaysia. This is a hybrid role with the flexibility to work both virtually and from the office. Aon is in the business of better decisions. At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. We are united through trust as one inclusive team and are passionate about helping colleagues and clients succeed. What The Day Will Look Like

The System Analyst (SA) provides strategic business analysis support to internal business stakeholders and clients where applicable. The SA works closely with assigned clients to understand their business needs and bridges the gap between business requirements and technical/operational solutions. Responsibilities include analysing business needs, documenting client requirements into APAC and Aon standard templates, and delivering guidance on functionality, terminology, and standard operating procedures that reflect service delivery and system capabilities. This can include new client implementations, extensions of services, or enhancements of current services. The role also works on ad-hoc projects and strategic initiatives to improve productivity and deliver critical solutions locally, regionally and globally. Duties And Responsibilities

Lead business requirements gathering for new client implementations and manage complex change requests during renewals, building and maintaining relationships with internal and external stakeholders. Conduct requirements workshops with clients to gather and understand business requirements and client processes, and translate them into standard templates for internal use. Clarify requirements with internal teams and communicate client expectations to ensure mutual understanding of requirements, processes and service delivery. Review Operating Procedures (SOP), Admin Process Documents (APD), and Claim Rules Arrangement (CRA); provide feedback and recommendations for operational improvements. Oversee end-to-end Change Request processes, ensuring changes are effectively managed and communicated across stakeholders, aligned with regional/global standards. Coordinate with Data Analysts to ensure alignment of technical and report specifications with client requirements. Support internal teams to resolve issues and defects, coordinating with Configuration System Analysts and Solution Architects on simple design solutions. Work with development teams to outline business requirements for new system features as needed by clients. Collaborate across multi-disciplinary teams locally, regionally, globally and externally to achieve optimal business outcomes within regional and Aon methodologies, best practices, budgets and timelines. Support productivity, efficiency and continuous improvement initiatives across assigned projects. Undertake project management on relevant internal and external projects where assigned. Education & Certification

Bachelor’s degree or equivalent in Mathematics, Actuarial Science, Finance, Computer Science, Economics (preferred) or relevant field. Experience

2-3 years proven track record as a Business Analyst or System Analyst or within a project/implementation environment with analysis, specification development and testing execution. Experience in Health Solutions or Group Insurance domain (Employee Benefits Insurance) is an advantage. Online benefits experience is an added advantage. Skills & Competencies

Ability to understand clients' requirements and expectations of quality, and communicate effectively at all levels. Ability to document requirements specifications accurately and effectively. Strong analytical skills to assess business challenges and propose solutions. Effective questioning and active listening to build understanding of requirements. Works well under pressure and meets deadlines. Innovative and creative mindset with strong analytical skills. Flexibility to adapt to diverse cultures and environments. Collaborative team player committed to high standards of work. How We Support Our Colleagues

We offer a comprehensive benefits package and an inclusive workplace. Our agile environment supports wellbeing and work/life balance, with two Global Wellbeing Days each year. We provide diverse working style solutions and a continuous learning culture to help you learn, grow, and contribute meaningfully. Aon is an equal opportunity employer. We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, marital or domestic partner status, or other legally protected status. If you require accommodations during the application or interview process, please let us know by emailing or your recruiter. We will work with you to ensure a fair and equitable experience. We are committed to equal employment opportunities and fostering an inclusive workplace.

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Purpose Manages and controls system development projects. They conduct complex business analyses and software development work and provide technical advice and guidance to colleagues to support the specification and development of software solutions. Key Responsibilities: Engage with business product owners to drive product and customer service initiatives. Lead the technical delivery of assigned projects, ensuring adherence to design requirements and timelines. Collaborate with delivery leads and engineering teams to discuss architecture, design, and implementation strategies. Maintain a strong understanding of the insurance and financial industry to suggest effective solutions. Contribute to best practices and patterns for the

Life/Asia Admin System

architecture. Support junior team members and guide them in technical solutions and project execution. Requirements: Qualifications and Skills: 5-7 years of experience in the insurance or financial industry, with a focus on core policy administration systems, particularly

Life/Asia or Life/400 . Strong design and programming skills in

COBOL/400 ,

SMART/400 COBOL

Programming, AS/400 Control Language (CL), SQL. Strong understanding of life insurance policy administration features and functionalities. Knowledge of integrating with other surrounding applications around core application like Sales Portal, Workflow, and underwriting engines. Proven experience in omnichannel integration and environment management. Effective problem-solving abilities and a solution-oriented mindset. Excellent communication skills and an ability to engage effectively with cross-functional teams.

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Overview

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. UOB Innovation Hub 2 (InnoHub 2) is a newly set up technology centre located in Kuala Lumpur as part of UOB Group Technology and Operations to deliver innovative financial technology solutions that enable business growth and technology transformation. About the Department: The Technology and Operations function is comprised of five teams of specialists with distinct capabilities: business partnership, technology, operations, risk governance and planning support and services. We work closely together to harness the power of technology to support our physical and digital banking services and operations. This includes developing, centralizing and standardizing technology systems as well as banking operations in Singapore and overseas branches. Job Responsibilities

You will work with the Shared Platform team and be responsible for understanding their business requirements and translating them to functional specifications and technical design specifications. A key objective is to ensure good quality and smooth delivery of system enhancements that are fully in compliance with mandated framework and guidelines. You will be expected to partner closely with the Shared Platform leads to plan and manage transitioned deliverables. Other responsibilities include: Analyzing and developing high-quality functional specifications from business requirements, while understanding dependencies and impacts on related projects Coordinating with stakeholders from business, operations, development, and testing teams to ensure timely delivery Overseeing system analysis activities to ensure high-quality deliverables and adherence to project schedules Addressing and resolving functional issues Ensuring functional knowledge is effectively communicated to technical teams for quality testing Supporting the testing phase to ensure functional requirements are met Engaging system vendors as needed to clarify business requirements and functionalities throughout the project lifecycle Job Requirements

Proficiency in writing BRDs (Business Requirement Documents) and FRDs (Functional Requirement Documents). Familiarity with Banking processes, process modelling and UI design will be an added advantage Familiarity with AML (Anti Money Laundering) processes will be an added advantage Understanding of SDLC (Software Development Lifecycle Process) Experience of gathering functional and non-functional requirements and incorporating in design Familiarity with SQL, data modeling, and system integration concepts Excellent communication and stakeholder management skills Seniority level

Associate Employment type

Full-time Job function

Information Technology Banking

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Job Summary

The Business System Analyst acts as a bridge between business stakeholders and IT teams, identifying business needs and translating them into technical requirements. They play a key role in system implementations, enhancements, and ensuring solutions align with business objectives.

Key Responsibilities:

• Collaborate with business stakeholders to identify, document, and analyze business needs and objectives.
• Translate business requirements into detailed functional specifications.
• Assist in the design, testing, and deployment of new systems or enhancements to existing systems.
• Work with developers and QA teams to ensure requirements are understood and implemented accurately.
• Act as a liaison between business units, IT teams, and external vendors.
• Provide regular updates to Project Manager/Scrum master on project status and issue resolution.
• Analyze existing business processes and identify areas for optimization.
• Recommend system enhancements or workflow changes to improve efficiency and effectiveness.
• Support data analysis efforts and generate reports to provide insights into business performance.
• Ensure data integrity and accuracy across systems.
• Serves as escalation point for troubleshooting issues and coordinates with other Business Analysts and technical personnel for their resolution.
• Conduct end-user training when necessary.
• Prepare and keep system and project documentation up to date.

Job Requirements:

• Bachelor’s degree in information systems/computer science or equivalent
• 6-8 years of experience
• Familiarity with Agile and Scrum methodologies.
• Excellent interpersonal skills and the ability to measure and improve existing processes and procedures.
• Able to work independently with minimal supervision and able to perform in a team base environment with positive working attitude.