8,793 IT Support jobs in Malaysia

• MT4/MT5 Platform Management
• Maintain and monitor MT4/MT5 servers (main, access, and backup).
• Manage AWS and Aliyun cloud access servers for optimal performance and low latency.
• Apply updates, patches, and configuration changes to ensure system health.
• Configure and manage symbols, groups, and plugins (PAMM, MAM, Copy Trading).
• Troubleshoot and resolve server, network, and platform issues promptly.
• Oversee platform security including firewalls, SSL/TLS certificates, and DDoS protection.
• Coordinate with hosting providers, liquidity providers (LPs), and internal teams for seamless operation.
• Server & Networking Administration
• Manage AWS (EC2, VPC, Security Groups, CloudWatch) and Aliyun (ECS, SLB, security settings).
• Network troubleshooting: TCP/IP, DNS, VPN configuration, routing.
• SSL/TLS certificate deployment and management

Job Types: Full-time, Permanent

Pay: RM4, RM7,000.00 per month

Benefits:

• Additional leave
• Cell phone reimbursement
• Flexible schedule
• Health insurance
• Maternity leave
• Meal allowance
• Opportunities for promotion
• Parental leave
• Professional development
• Vision insurance

Experience:

• trading platform: 2 years (Preferred)
• infrastructure support: 2 years (Preferred)

Work Location: In person

Responsibilities

• Analyse system issues and user-reported problems, identify root causes, and provide effective solutions or escalate to the appropriate teams.
• Monitor and maintain system performance to ensure smooth daily operations and service continuity.
• Perform servicing administration including report preparation, data validation, and system updates.
• Ensure quality of deliverables by conducting functional testing, system testing, UAT coordination, and regression testing.
• Document and execute test cases, scenarios, and outcomes for traceability and continuous improvement.
• Work closely with developers to review system changes, API integrations, and mobile app updates for quality assurance.
• Provide support and guidance for admin portals, and anything related to mobile applications.
• Maintain user documentation, FAQs, training materials, and guides for end-users and stakeholders.
• Provide end-user support, troubleshooting, and guidance through various communication channels.
• Ensure support tickets are managed within agreed SLAs and turnaround time expectations.
• Track, monitor, and report recurring issues, providing insights to improve system quality and reduce defects.
• Collaborate with cross-functional teams to improve processes, enhance customer experience, and ensure service deliverables are met/exceeded.

Requirements

• Diploma in Computer Science / IT or related field, or equivalent certifications.
• 1–3 years' experience in software/system testing and application support.
• Hands-on experience in handling admin portals and mobile app.
• Strong analytical and problem-solving skills with attention to detail.
• Passion for service with strong teamwork and collaboration skills.
• Able to work independently with minimal supervision.
• Excellent communication and interpersonal skills; fluent in English (written and spoken).
• Proficient in Microsoft Office (Excel, Word, PowerPoint); comfortable handling and analyzing large data sets.
• Familiarity with support tools (ticketing systems, monitoring dashboards) and QA processes (UAT, regression testing, bug tracking).
• Diligent, highly organized, and able to manage multiple tasks with a strong sense of accountability
• Good to have: Knowledge of clinic systems, Third Party Administrators (TPAs), and mobile healthcare app processes.

Requirements

• Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent work experience.
• Proficiency with operating systems (Windows, macOS, Linux) and computer hardware components.
• Required language(s): Mandarin, English & Bahasa Malaysia (to support diverse clients).
• Strong understanding of networking concepts and basic troubleshooting of LAN/WAN and Wi-Fi connectivity.
• Experience in software/application support, preferably with POS systems or accounting software, will be an added advantage.
• Excellent problem-solving skills with the ability to troubleshoot technical and user-related issues effectively.
• Good communication and interpersonal skills – able to explain technical concepts clearly to non-technical users.
• Strong customer service orientation with patience and professionalism in handling client inquiries.
• Ability to document, escalate, and follow up on technical issues until resolution.
• Willingness to learn new technologies and adapt to evolving support challenges.
• Possess own transport and willing to travel to client sites when necessary

Responsibility

• Provide technical support and assistance to end-users for POS system and related software issues.
• Troubleshoot, diagnose, and resolve system, software, and hardware problems in a timely and efficient manner.
• Perform system monitoring and routine maintenance to ensure optimal performance, stability, and security.
• Document technical issues, resolutions, and system configurations for future reference and knowledge sharing.
• Assist with system upgrades, new installations, and data migration processes.
• Communicate effectively with users to understand, analyze, and address their technical needs.
• Collaborate with other support team members and departments to enhance system functionality and user experience.
• Create, update, and maintain user guides, FAQs, and support documentation.
• Implement and enforce IT support security protocols and best practices.
• Conduct user training and provide guidance to improve system usage efficiency.
• Provide on-site support at client locations when necessary.

Benefits:

• Year-end bonus
• Vocational training
• Company Trip
• Sharing bonus
• Extra EPF Rate
• Blood Test Allowance
• Optical Allowance
• Dental Allowance
• Attendance Allowance
• Parking Allowance
• Personal/Group Commission
• Good and Cozy Working Environment
• EPF, SOCSO, EIS
• Hostel accommodation will be provided for employees who are recruited from outside the state. (Currently only available for Penang office)

Additional Benefits:

• Annual Leave
• Medical and Hospitalisation Leave
• EPF / SOCSO / PCB
• Annual Bonus
• Training Provided
• Allowance Provided
• Performance Bonus
• Overtime Pay
• Company Trip
• Staff Discount

Responsibilities

• Analyse system issues and user-reported problems, identify root causes, and provide effective solutions or escalate to the appropriate teams.
• Monitor and maintain system performance to ensure smooth daily operations and service continuity.
• Perform servicing administration including report preparation, data validation, and system updates.
• Ensure quality of deliverables by conducting functional testing, system testing, UAT coordination, and regression testing.
• Document and execute test cases, scenarios, and outcomes for traceability and continuous improvement.
• Work closely with developers to review system changes, API integrations, and mobile app updates for quality assurance.
• Provide support and guidance for admin portals, and anything related to mobile applications.
• Maintain user documentation, FAQs, training materials, and guides for end-users and stakeholders.
• Provide end-user support, troubleshooting, and guidance through various communication channels.
• Ensure support tickets are managed within agreed SLAs and turnaround time expectations.
• Track, monitor, and report recurring issues, providing insights to improve system quality and reduce defects.
• Collaborate with cross-functional teams to improve processes, enhance customer experience, and ensure service deliverables are met/exceeded.

Requirements

• Diploma in Computer Science / IT or related field, or equivalent certifications.
• 1–3 years' experience in software/system testing and application support.
• Hands-on experience in handling admin portals and mobile app.
• Strong analytical and problem-solving skills with attention to detail.
• Passion for service with strong teamwork and collaboration skills.
• Able to work independently with minimal supervision.
• Excellent communication and interpersonal skills; fluent in English (written and spoken).
• Proficient in Microsoft Office (Excel, Word, PowerPoint); comfortable handling and analyzing large data sets.
• Familiarity with support tools (ticketing systems, monitoring dashboards) and QA processes (UAT, regression testing, bug tracking).
• Diligent, highly organized, and able to manage multiple tasks with a strong sense of accountability
• Good to have: Knowledge of clinic systems, Third Party Administrators (TPAs), and mobile healthcare app processes.

Job Type: Full-time

Pay: RM2, RM3,500.00 per month

Benefits:

• Flexible schedule
• Work from home

Application Question(s):

• What is your expected salary?

Education:

• Diploma/Advanced Diploma (Required)

Experience:

• IT: 1 year (Required)

Work Location: In person

Job Responsibilities

• Provide technical support for software issues.
• Troubleshoot and resolve system problems in a timely manner.
• Maintain and monitor IT systems, ensuring optimal performance and security.
• Document technical issues, resolutions, and system configurations.
• Assist with system upgrades, installations, and migrations.
• Communicate effectively with users to understand and address their technical needs.
• Collaborate with other support team members and departments to improve system functionality.
• Create and update user guides and support documentation.
• Implement and enforce support security protocols and best practices.

• Bachelorâs degree in Information Technology, Computer Science, or a related field, or equivalent work experience. (Any qualification with Degree is acceptable)
• Proficiency with operating systems (Windows, macOS, Linux) and hardware components.
• Required language(s): Bahasa Malaysia, English & Mandarin
• Strong understanding of networking concepts and protocols.
• Excellent problem-solving skills and the ability to troubleshoot complex technical issues.
• Strong communication skills with the ability to explain technical concepts to non-technical users.
• Demonstrated customer service skills and a commitment to providing high-quality support.
• Knowledge of IT security best practices and protocols.
• Ability to document and report technical issues and resolutions effectively.
• Flexibility to adapt to new technologies and handle evolving support challenges.

• EPF, SOCSO, EIS
• Year-end bonus
• Vocational training
• Overseas travel
• Sharing bonus
• Extra EPF Rate
• Blood Test Allowance
• Optical Allowance
• Dental Allowance
• Attendance Allowance
• Parking Allowance
• Personal/Group Commission
• Good and Cozy Working Environment
• Accommodation Provided

Responsible to provide software support installed at various sites and maintain know how and knowledge of the WM, AM and SPOC. He shall ensure adherence to all the relevant instructions and standards of and will at all times act to improve the project benefit.

Key Responsibilities:

1. Provide support to Java-based system to customers at various sites
2. Handle and respond to customers’ difficulties and requests
3. Develop enhancements/change orders based on customer new requirements
4. Involved in new project implementation if required
5. Willing to perform 24/7 support to customer
6. Overtime is requiredwhen there are any support calls during non-working hours.
7. Willing to travelto China (e.g. Beijing, Hong Kong, Shanghai, etc.), Korea, Japan to support customers at site

Essential Skills:

1. Java Programming
2. J2EE / JEE / EJB / JSF
3. Oracle/MS SQL Database (added advantage)
4. Basic administration skills in servers (AIX/Windows)
5. Good interpersonal skills with customers and team members

Required Qualifications:

1. Minimum 1 – 2 years of pure Java related work experience and supporting customers at the same time.
2. Bachelor Degree from Computer Science/ IT related field
3. Mandarin speaker preferable due to work nature

Tagged as: j2ee / jee / ejb / jsf , java programming , oracle/ms sql database

Job Responsibilities:

• The position requires strong attention to detail, operational task management, and problem-solving abilities.
• Provide 1st and 2nd level application support for operational systems, adhering to Standard Operating Procedures (SOP) and Service Level Agreements (SLA).
• Address complaint tickets, clarify issues, and identify the root cause of complaints.
• Escalate unresolved issues to relevant project team leaders.
• Guide users on workarounds for common issues.
• Perform data uploading, import/export, and patching as required.
• Conduct data analysis and generate statistics for management use

Job Requirements:

• Bachelor's Degree, Diploma, or Professional Certificate is required.
• A minimum of customer service experience is preferred.
• Ability to work in Penang or Petaling Jaya.
• Willingness to work shifts, including weekends and public holidays.
• Proficiency in English and Chinese, as the role involves communication with clients.
• Fresh graduates are encouraged to apply.

About Us

At TECH3, we are Visionary Technologists, Growth Architects, and Business Enablers, dedicated to guiding organizations through transformative journeys by harnessing the power of technology. Our mission is to help clients swiftly adapt to disruptions, meet time-to-market pressures, and exceed rapidly changing customer expectations.

About the role

Are you a detail-oriented tech enthusiast looking to build a career in system support? We are seeking a Junior System Support Engineer who is ready to start a journey into the IT world with hands-on experience. If you're passionate about technology, eager to learn, and have an eye for troubleshooting, this role is an excellent opportunity to grow while making a meaningful impact on our client solutions.

Responsibilities

• Solution Delivery: Work collaboratively to deliver effective technology solutions that align with project specifications, with guidance from the engineering team.
• First-Level Support: Address technical support calls from customers and provide first-level support for reported issues, ensuring timely responses.
• System Troubleshooting: Diagnose customer system issues and deliver solutions or recommendations to resolve them.
• Case Management: Maintain a log, track progress, and provide status updates to customers, ensuring efficient follow-up and resolution.
• Knowledge Documentation: Record issue resolutions to build a reference database for future use.
• Continuous Learning: Stay informed about technology trends, working with the project team to incorporate innovative solutions where relevant.
• Issue Ownership: Take full responsibility for resolving issues within the allocated time, budget, and quality expectations to achieve high customer satisfaction.
• Professional Development: Participate in certification exams and self-improvement activities to enhance your skills.
• Communication Skills: Employ effective communication, analytical, and troubleshooting skills to address customer needs efficiently.
• Customer Relations: Foster positive client relationships by delivering exceptional service and support.
• Adaptability: Work independently, manage priorities, and thrive in a dynamic, fast-paced environment.

Candidate requirements

• Educational Background: Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, or equivalent in Computer Science, IT, or a related field.
• Customer Service Skills: Prior experience in customer service is an advantage.
• Languages: Proficiency in Bahasa Malaysia, English, and/or Mandarin.
• Experience: At least 1 year of experience in a related field preferred; fresh graduates are welcome to apply.
• Technical Specialization: Preferred candidates will have some experience in IT/Computer System Administration or a similar specialization.
• Shift Flexibility: Willingness to work in shifts to ensure around-the-clock support for our clients.

Join Us

Unlock an opportunity to work with industry trailblazers, offering competitive compensation, professional growth avenues, and an environment that fosters innovation. If you're ready to ensure our clients' systems are running at their best and start your career as a key player in our journey, we want to hear from you.

Apply now and let your enthusiasm drive a symphony of innovation and impact.

Job Summary:

The IT Executive is responsible for monitoring and maintaining surveillance systems to ensure the safety and security of company premises, assets, and personnel. The executive must promptly identify and report any suspicious activities, security breaches, or safety hazards.

Key Responsibilities:

• Provide first-level support for IT-related issues (hardware, software, printers, email, and networks).
• Install, configure, and troubleshoot computer systems and applications.
• Maintain and update IT equipment, servers, and software licenses.
• CCTV Monitoring & Surveillance
• Ensure all cameras are functioning properly and report any technical issues to the IT or maintenance team.
• Maintain constant surveillance of high-risk areas.
• Incident Reporting & Response
• Respond to security alerts and incidents by notifying the appropriate authorities (security personnel, police, emergency services).
• Document all security incidents and prepare detailed reports for management review.
• Assist in investigations by providing relevant footage and information.
• Access Control & Security Compliance
• Ensure only authorized personnel enter restricted areas by monitoring access control systems.
• Report any security violations or breaches to the security team or management.
• Support security personnel in enforcing safety and security policies.
• Footage Review & Evidence Handling
• Retrieve and review footage when required for investigations.
• Ensure proper storage and confidentiality of recorded footage.
• Comply with legal and company policies regarding the handling of CCTV evidence.
• Equipment Maintenance & System Checks
• Conduct routine checks to ensure CCTV systems are operational.
• Report and coordinate repairs for faulty cameras or systems.
• Keep records of system maintenance and repairs.
• Emergency Handling & Coordination
• Act as the first point of contact for security-related emergencies.
• Follow emergency protocols and coordinate with relevant departments or external authorities.

Required Skills & Qualifications:

• Minimum Diploma in IT or related field.
• Prior experience IT/CCTV environment is preferred.
• Familiarity with CCTV systems, access control, and alarm systems.
• Strong attention to detail and ability to identify suspicious activities.
• Good communication and reporting skills.
• Ability to handle confidential information responsibly.
• Ability to work on Saturday (half day)

Job Type: Full-time

Pay: RM3, RM3,500.00 per month

Benefits:

• Maternity leave
• Opportunities for promotion
• Parental leave
• Professional development

Work Location: In person