5,680 Help Desk Technician jobs in Malaysia

Job Summary

We are seeking a Customer Service Technical Support Executive to join our team at Bangsar South. The successful candidate will be responsible for handling customer inquiries via inbound and outbound calls, providing accurate technical support related to key-lock systems, automatic doors, and security doors, as well as assisting customers with warranty and service-related matters.

Requirements

• Available to start work on October 2025.
• Fluent in English & Mandarin (spoken, read & written).
• Technical support knowledge/experience is required.

Responsibilities

• Handle customer inquiries via Inbound & Outbound calls (including follow-ups).
• Obtain, verify, and record all necessary information from customers.
• Provide accurate after sales services regarding key-lock systems, automatic doors, and security doors.
• Assist customers on matters related to warranty, product knowledge, service requests, and technical support.
• Escalate cases appropriately when higher-level support is required.

Working Days:

• 5 working days per week (2 rest days).
• 8 working hours per day.
• 8am - 5pm & 11am - 8pm
• Rotational shift (Monday to Sunday).

Benefits

Salary & Benefits

• Base Salary: Up to RM3,000.00
• KPI Allowance: Up to RM500.00/month
• Attendance Allowance: RM100.00/month
• Language Allowance: RM300.00/month (if applicable)

Additional Benefits

• Allowance Provided
• 5 Working Days
• Training Provided

Location: The Vertical Business Suites, Bangsar South (Kuala Lumpur)

Reachable by LRT Kerinchi station

Job Types: Full-time, Permanent

Pay: RM2, RM3,000.00 per month

Application Question(s):

• Do you have any technical support experience?

Language:

• Mandarin (Preferred)

Work Location: In person

Job Responsibility
Responsibilities

• Handle customer inquiries via Inbound & Outbound calls (including follow-ups).
• Obtain, verify, and record all necessary information from customers.
• Provide accurate after sales services regarding key-lock systems, automatic doors, and security doors.
• Assist customers on matters related to warranty, product knowledge, service requests, and technical support.
• Escalate cases appropriately when higher-level support is required.

Working Days

• 5 working days per week (2 rest days).
• 8 working hours per day.
• 8am - 5pm & 11am - 8pm
• Rotational shift (Monday to Sunday).

Location:
The Vertical Business Suites, Bangsar South (Kuala Lumpur)

Job Requirements
Job Summary
We are seeking a
Customer Service Technical Support Executive
to join our team at
Bangsar South
. The successful candidate will be responsible for handling customer inquiries via inbound and outbound calls, providing accurate technical support related to key-lock systems, automatic doors, and security doors, as well as assisting customers with warranty and service-related matters.

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Requirements

• Available to start work on October 2025.
• Fluent in English & Mandarin (spoken, read & written).
• Technical support knowledge/experience is required.

Job Benefits
Salary & Benefits

• Base Salary: Up to RM3,000.00
• KPI Allowance: Up to RM500.00/month
• Attendance Allowance: RM100.00/month
• Language Allowance: RM300.00/month (if applicable)

Company Location: Ara Damansara, Selangor

Employment Type: Full-Time

Industry: Customer Service / Telecommunications

Are you tech-savvy and passionate about helping others? Join our dynamic team and be the voice that supports our customers through their technical challenges

Responsibilities:

• Provide professional technical support via phone or email
• Troubleshoot and resolve hardware/software issues
• Guide customers through step-by-step solutions
• Document issues and escalate complex cases when necessary
• Ensure customer satisfaction and maintain service quality standards

• SPM/Diploma/Degree
• Excellent communication skills in English & Bahasa Malaysia
• Strong problem-solving and analytical skills
• Prior experience in customer service or technical support is an advantage
• Fresh graduates are encouraged to apply

• Competitive salary + monthly performance incentives
• Career development & training programs
• Friendly and supportive team culture
• Medical leave & employee perks
• Convenient office location near public transport

Click "Apply Now" or send your resume to

We're excited to meet candidates who are ready to grow with us

Key Responsibilities:

1. Handle inbound customer inquiries related to technical issues, service disruptions, and device troubleshooting
2. Provide clear and effective solutions via phone call
3. Escalate complex cases to relevant departments while maintaining ownership of resolution
4. Maintain accurate records of customer interactions using internal systems
5. Deliver exceptional service aligned with quality and performance standards

Language Requirements:

1. Fluent in Mandarin (spoken only; reading/writing not required)
2. Proficient in English for internal communication and documentation

Work Schedule:

1. 24x7 rotational shifts, including weekends and public holidays
2. 5 working days per week

Training & Support

1. 1-month paid training to equip you with product knowledge, systems, and customer handling skills
2. Ongoing coaching and performance feedback

Contract Details:

• 2-year contract with potential for renewal based on performance and business needs

Requirements:

1. Malaysian citizen
2. SPM graduate is welcome to apply or higher
3. Willingness to work in a shift-based environment
4. No customer service or technical support experience is fine, we are willing to train

Support the unit head in ensuring the department runs effectively and efficiently.

Carry out tasks in accordance with the policies, procedures, and guidelines in a timely and accurate manner.

Manage large amounts of messaging through social media.

Build sustainable relationships and trust with customer accounts through open and interactive communication.

Provide accurate, valid, and complete information.

Keep records of customer interactions, process customer accounts, and file documents.

Take the extra mile to engage with customers.

Prepare and submit reports as required on a timely basis.

Possess Bachelor of Degree/Diploma in any field and fresh grads are welcome to join us.

Strong communication and interpersonal skills.

Excellent communication, presentation, and customer relationship skills.

Good command of written and spoken English and Bahasa Malaysia.

Customer orientation and ability to respond to different types of characters.

Willing to learn/ Good attitude.

To apply, please answer the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• How many years' experience do you have as a Customer Service Role?
• Do you have customer service experience?
• Which of the following languages are you fluent in?

TDCX Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Get AI-powered advice on this job and more exclusive features.

Do you aspire to have a rewarding career where you can thrive, grow, and achieve your career aspirations? Unlock your full potential at work with TDCX, a leading global BPO company.

Work with the world’s most loved brands and connect with inspiring, diverse people. Join our team and begin your journey to #BeMore!

#BeMore

Top reasons to work with TDCX

• Attractive remuneration and great perks
• Comprehensive medical, insurance, and social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive culture for you to #BeMore at work
• Easy-to-access location with direct public transport links
• Flexible working arrangements
• Coaching and mentoring from experts in your field
• Join a global company, winner of hundreds of industry awards

• Handle general or nutrition enquiries, feedbacks and provide resolutions to consumers over the phone, via social media, emails and live chat.
• Perform outbound calls to follow up on consumers enquiries and to provide resolutions or update.
• Follow up on consumer’s queries in a timely manner.
• Attend and meet all the key responsibilities within the required turnaround time set forth by the Company.
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

• Candidate must possess at least a Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree in Nutrition or relevant field.
• Preferably with 2 years of working experience in relevant field is ideal for this position. However, fresh graduates are welcome to apply.
• Possesses a strong attention to detail.
• Ability to work with a flexible schedule, including shifts when and as required.
• Experience in customer service or contact centre is considered an added advantage
• Possesses excellent telephone etiquette and the ability to provide excellent service to customers.
• Excellent verbal and written communication skills in English and the language of the supporting market.

Singapore-headquartered TDCX is a leading global business process outsourcing (BPO) company that provides customer experience (CX) solutions, sales and digital marketing services, and content moderation for clients across various industries. These include digital advertising and social media, e-commerce, fintech, gaming, healthtech, media, technology and, travel and hospitality.

With a focus on helping companies enable the future, TDCX’s smart, scalable approach—driven by innovation and operational precision—positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 39 locations worldwide, TDCX provides its clients with comprehensive coverage in Asia, Europe and the United States. For more information, please visit

• Entry level

• Full-time

• Customer Service

• Outsourcing and Offshoring Consulting

Job Summary:

Neo Livin is looking for an empathetic and customer-oriented individual to join our team as a Customer Service Representative. This role focuses on providing exceptional support to our customers, handling inquiries, resolving issues, and ensuring a seamless shopping experience. If you are a problem-solver with excellent communication skills and a passion for helping people, this is a great opportunity to be part of a dynamic e-commerce environment.

Key Responsibilities:

Customer Support:

• Respond to customer inquiries via email, live chat, and social media in a professional and timely manner.
• Assist customers with product information, order updates, and return/exchange requests.
• Resolve customer issues effectively, escalating complex matters to the relevant team when necessary.

Order Management:

• Monitor customer orders, ensuring accurate and timely updates on order status.
• Collaborate with the order fulfillment team to address and resolve delivery or logistics concerns.
• Assist with tracking and managing after-sales services, including warranties and assembly support.

Feedback Management:

• Collect and document customer feedback to improve the Neo Livin shopping experience.
• Identify recurring issues and suggest process improvements.

Knowledge Building:

• Stay updated on product features, promotions, and company policies to provide accurate information to customers.
• Participate in training sessions to enhance customer service skills and product knowledge.

Administrative Support:

• Handle basic administrative tasks, such as updating customer records and maintaining documentation of support tickets.

Qualifications:

Education:

• Minimum qualification of SPM (Sijil Pelajaran Malaysia) or equivalent.

Experience:

• No prior experience required; training will be provided. Experience in customer service or e-commerce is a plus.

Skills:

• Proficiency with computer systems, including Microsoft Office Suite and customer service tools.
• Excellent communication skills, both written and verbal, in English (additional languages are a bonus).
• Strong problem-solving and conflict resolution abilities.
• Ability to multitask and manage time effectively.

Personal Attributes:

• Friendly and empathetic with a customer-first mindset.
• Professional and approachable demeanor.
• Adaptable to a fast-paced environment and capable of handling changing priorities.
• Team player with a proactive attitude.

What We Offer:

• Competitive salary and benefits package.
• A positive working environment located at Common Ground Jaya One, Petaling Jaya.
• A 5-day workweek, including the flexibility of 4 days on-site and 1 day work from home.
• Opportunities for career growth and personal development.
• A collaborative team culture and supportive management.

How to Apply:
Interested candidates are invited to submit their resume and a cover letter detailing their interest in the role and relevant skills. Applications can be submitted via the form on our website or emailed to with the subject line "Customer Service Application - (Your Name)."

Join us at Neo Livin and help revolutionize the furniture shopping experience!

This company is an aesthetic clinic licensed under the Ministry of Health Malaysia (Kementerian Kesihatan Malaysia, KKM). As a rapidly growing and developing organization, they have ambitious plans to expand their presence across Malaysia. Leveraging advanced technology, the clinic offers high-end services to its customers. This newly established clinic is located in Bangsar, Kuala Lumpur.

Job Responsibilities:

• Provide excellent customer service to clients in person, over the phone, and via email.
  
• Schedule appointments and consultations, ensuring accuracy and efficiency.
  
• Greet clients upon arrival and ensure they feel welcome and comfortable.
  
• Assist clients with product selection, providing information on features, benefits, and usage.
  
• Process transactions accurately and efficiently, including cash, credit card, and electronic payments.
  
• Maintain cleanliness and organization of the reception and waiting areas.
  
• Answer inquiries and address concerns promptly and professionally.
  
• Assist with administrative tasks such as filing, data entry, and inventory management.
  
• Collaborate with other team members to ensure a smooth and seamless customer experience.
  
• Promote and upsell additional products and services to clients as appropriate.
  

Job Requirements:

• High school diploma or equivalent; additional education or training in customer service is a plus.
  
• Proven experience in a customer service role, preferably in the aesthetic industry.
  
• Excellent communication and interpersonal skills, with a friendly and professional demeanor.
  
• Strong organizational and multitasking abilities, with keen attention to detail.
  
• Ability to work effectively in a fast-paced environment and remain calm under pressure.
  
• Proficiency in computer skills, including MS Office and appointment scheduling software.
  
• Knowledge of aesthetic treatments, products, and procedures is desirable.
  
• Willingness to learn and adapt to new technologies and procedures.
  
• Ability to maintain confidentiality and handle sensitive information with discretion.
  
• Flexibility to work evenings, weekends, and holidays as needed.
  
• Commission and discounts for in-house aesthetic services

Job Summary:

Neo Livin is looking for an empathetic and customer-oriented individual to join our team as a Customer Service Representative. This role focuses on providing exceptional support to our customers, handling inquiries, resolving issues, and ensuring a seamless shopping experience. If you are a problem-solver with excellent communication skills and a passion for helping people, this is a great opportunity to be part of a dynamic e-commerce environment.

Key Responsibilities:

Customer Support:

• Respond to customer inquiries via email, live chat, and social media in a professional and timely manner.
• Assist customers with product information, order updates, and return/exchange requests.
• Resolve customer issues effectively, escalating complex matters to the relevant team when necessary.

Order Management:

• Monitor customer orders, ensuring accurate and timely updates on order status.
• Collaborate with the order fulfillment team to address and resolve delivery or logistics concerns.
• Assist with tracking and managing after-sales services, including warranties and assembly support.

Feedback Management:

• Collect and document customer feedback to improve the Neo Livin shopping experience.
• Identify recurring issues and suggest process improvements.

Knowledge Building:

• Stay updated on product features, promotions, and company policies to provide accurate information to customers.
• Participate in training sessions to enhance customer service skills and product knowledge.

Administrative Support:

• Handle basic administrative tasks, such as updating customer records and maintaining documentation of support tickets.

Qualifications:

Education:

• Minimum qualification of SPM (Sijil Pelajaran Malaysia) or equivalent.

Experience:

• No prior experience required; training will be provided. Experience in customer service or e-commerce is a plus.

Skills:

• Proficiency with computer systems, including Microsoft Office Suite and customer service tools.
• Excellent communication skills, both written and verbal, in English (additional languages are a bonus).
• Strong problem-solving and conflict resolution abilities.
• Ability to multitask and manage time effectively.

Personal Attributes:

• Friendly and empathetic with a customer-first mindset.
• Professional and approachable demeanor.
• Adaptable to a fast-paced environment and capable of handling changing priorities.
• Team player with a proactive attitude.

What We Offer:

• Competitive salary and benefits package.
• A positive working environment located at Common Ground Jaya One, Petaling Jaya.
• A 5-day workweek, including the flexibility of 4 days on-site and 1 day work from home.
• Opportunities for career growth and personal development.
• A collaborative team culture and supportive management.

How to Apply:
Interested candidates are invited to submit their resume and a cover letter detailing their interest in the role and relevant skills. Applications can be submitted via the form on our website or emailed to with the subject line "Customer Service Application - (Your Name)."

Join us at Neo Livin and help revolutionize the furniture shopping experience!