644 Technical Support Engineer jobs in Malaysia

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Responsibilities

• Provide technical supports and product selection/solutions (mainly AHU) according to customer’s daily inquiries.
• Prepare quotation and cost analysis as well as negotiating and closing project sales.
• Generate project lists and forecast and preparation of periodical reports.
• Release project order to production planner and factory representative for manufacturing process
• Conduct product introduction, technical training/discussions to customers.
• Collect market information and customers feedback for product development and continuous service improvement
• Ad-hoc assignment from supervisor from time to time

Qualifications

• Candidate must possess at least Professional certificates / Diploma / Advanced / Higher / Degree in Engineering studies / HVAC studies.
• Candidate with minimum two to three (2-3) years of HVAC working environment.
• Familiar with technical key point and solutions for air handling unit is an advantage
• Must possess good communication and personal skills, team work, and problem-solving skills
• Ability to work under pressure, multi-tasking effectively and manage priorities in fast paced environment
• Multi-lingual skills in speaking or writing in Bahasa, Chinese, and English
• Computer proficiency: Microsoft Office, Microsoft Outlook, AutoCAD
• Moderate travelling is required

• Seniority level Associate

• Employment type Full-time

• Job function Training
• Industries HVAC and Refrigeration Equipment Manufacturing

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The mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. Come join CE&S and help us build a future where customers achieve their business outcomes faster with technology that does more.

Support Engineers (SE) serve as frontline technical resources for Microsoft customers and partners via phone, email or web. They deliver unique value by collaboratively and reactively solving customer problems, providing proactive support advice, contributing to product quality and enhancements and creating self-help assets to broadly reach more customers. You will be part of a team responsible for providing an outstanding technical support experience to our business customers. From problem identification to full resolution, you will own and manage the customer experience over the phone and Web.

When needed, you will collaborate with others to engage subject matter experts, Engineering (Product Groups) or Management. Your day to day job will be about providing both technical expertise (either on your own or by involving your colleagues) and about being an excellent communicator and a service oriented professional.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Required Qualifications:
• Bachelor's degree in Computer Science, Information Technology (IT), or related field
o OR 2+ years of technical support, technical consulting experience, or information technology experience
o OR equivalent experience

Preferred Qualifications:
• Bachelor's degree in Computer Science, Information Technology (IT), or related field AND 1+ years of technical support, technical consulting experience, or information technology experience
o OR 3+ years of technical support, technical consulting experience, or information technology experience.
o OR equivalent experience

Product/Process Improvement

• Follows processes provided by the business.
• Uses automated tools to deliver solutions for a wide range of issues. Provides feedback on how to improve automated tools.
• Attends case triage meetings and/or case discussions to collaborate and share ideas to resolve problems.
• Provides feedback to improve products to more senior engineers or technical advisors.
• Identifies potential defects and escalates to more senior engineers to resolve.

• Reviews issues and contacts customers to understand issue. Ensures customers stay informed as to the status/solution of their issue. Utilizes troubleshooting tools (e.g., event logs, performance traces) to help resolve customer issues.
• Resolves or escalates multiple and varied customer issues. Documents technical work and research.
• Analyzes problems and develops solutions to meet customer needs using log analysis and other proprietary tools.
• Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues.

Readiness

• Attends readiness trainings and non-technical trainings to ensure that they become proficient in support topics.

Industry leading healthcare

Educational resources

Discounts on products and services

Savings and investments

Maternity and paternity leave

Generous time away

Giving programs

Opportunities to network and connect

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations .

Broaden your horizon! Join our Technical Support Engineering team!

As a Technical Support Engineer, you will:

• Experience satisfaction in supporting customers with technical challenges related to vision inspection machine system setup, maintenance, and troubleshooting at customer premises.
• Have the opportunity to travel locally and abroad, building strong customer relationships by providing knowledge transfer to customers or sales channel partners on system setup, maintenance, and troubleshooting skills.
• Broaden your engineering skills by working closely with the R&D Team on quality and design improvements based on customer feedback.

Requirements:

• Diploma / Bachelor's / Master's Degree in Science and Engineering, preferably in Engineering (Electrical & Electronics / Mechatronics / Mechanical), Computer Science / Studies, Science & Technology, or equivalent.
• 1 - 2 years of working experience in customer service and support for vision inspection machines is an advantage.
• Customer-oriented behavior and mindset.
• Possess own transport and be willing to travel when required.
• Flexible, responsive, and able to work long and irregular hours if necessary.
• Fresh graduates are encouraged to apply.

Department: Service Delivery / Technical / Developer

• Respond to service, product, technical, and customer relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement.
• Develop and maintain continuous integration and deployment pipelines for product/solutions changes.
• Log cases, provide information, and troubleshoot to solve customer problems according to company’s KPI (Key Performance Indicators) for the business.
• Manage customer expectations based on customer entitlement.
• Keep customers informed, set, and follow commitments, keep precise case documentation, and case ownership, and add case resolution to knowledge management service.
• Engage team members for support as required to ensure internal or external business and end users/clients Service Level Agreements (SLA) demands are met.
• Elevate and/or escalate to next level in a timely manner when the case is complex.
• Proactively assist internal or external businesses and end users to avoid or reduce problem occurrence.
• Active and self-paced improvement of technical and business process knowledge.
• Independently and actively improve the quality metrics towards the achievement of targets.
• To perform 24 x 7 hours and after office hours for standby duties that may apply to support client’s local & overseas operations.
• Assist in any other ad-hoc task assigned by your superior or management.

• Degree/Diploma in Information Technologies, Computer Science, or related fields.
• Minimum of 1-2 years of relevant working experiences in Server/System Engineer, Network Engineer, or Security Engineer.
• Working knowledge in experience with MS Windows Operating Systems.
• Network infrastructure and security knowledge and smart hands support for Cisco network, F5, Fortinet firewall, Internet Gateway, DNS, DHCP etc.
• Knowledge and experience in server and backup i.e., Linux OS, Windows Server OS, HPE hardware knowledge, data backup knowledge.
• Knowledge and experience in virtualization i.e., Red Hat Virtualization platform, Linux OS, HPE hardware knowledge.
• Positive working attitude and willing to learn and take up new tasks as and when assigned.
• Team player, ability to collaborate effectively and maintain good relationships with team members and various stakeholders.
• Strong analytical and problem-solving skills.

• Product/Process Improvement - Follow processes provided by the business. Use automated tools to deliver solutions for a wide range of issues. Provide feedback on how to improve automated tools. Attend case triage meetings and/or case discussions to collaborate and share ideas to resolve problems. Provide feedback to improve products to more senior engineers or technical advisors. Identify potential defects and escalate to more senior engineers to resolve.
• Response and Resolution - Review issues and contact customers to understand the issue. Ensure customers stay informed about the status/solution of their issue. Utilize troubleshooting tools (e.g., event logs, performance traces) to help resolve customer issues. Resolve or escalate multiple and varied customer issues. Document technical work and research. Analyze problems and develop solutions to meet customer needs using log analysis and other proprietary tools. Collaborate on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues.
• Readiness - Attend readiness trainings and non-technical trainings to become proficient in support topics.

Required Qualifications:

• Bachelor's degree in Computer Science, Information Technology (IT), or related field
• OR 2+ years of technical support, technical consulting experience, or information technology experience
• OR equivalent experience

Preferred Qualifications:

• Bachelor's degree in Computer Science, Information Technology (IT), or related field AND 1+ years of technical support, technical consulting experience, or information technology experience
• OR 3+ years of technical support, technical consulting experience, or information technology experience

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form. Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

Our Opening and Your Responsibilities

• Support the technical helpdesk team by providing excellent customer service and resolving technical issues via calls and emails for customers and the operation organization.
• Assist in product testing and ensure test requests are delivered on time.
• Operate the virtual studio system.
• Support technical training initiatives.
• Be able to work in shifts, which may include weekends and public holidays based on the schedule.
• Work closely with the China helpdesk team to ensure smooth process handling and team development.
• Respond to queries, run diagnostic programs, isolate problems, and implement solutions.
• Coordinate with overseas sales offices on product testing logistics and conduct product tests.
• Collaborate with the Market Manager to operate the eStudio for remote demos and training.

• Educational background in automation or mechatronics.
• At least 2 years of experience in service or maintenance support.
• Proficiency in Mandarin to better serve Mandarin-speaking customers.

• Stable employment conditions based on a contract of employment.
• Medical care, including dental coverage.
• Life insurance.

METTLER TOLEDO is a global leader in precision instruments and services, renowned for innovation and quality across various applications. We operate in over 140 countries with a presence in about 40 countries. Visit for more information.

We promote diversity and equal opportunity worldwide, valuing different backgrounds, expertise, gender, and ethnicity. For more details on our commitment to sustainability and diversity, please visit our website.

Innovax Systems is a leading provider of systems development and integration of end to end integrated contact centre solutions and web-based applications. Headquartered in Singapore, Innovax Systems' list of customers includes government agencies and Fortune 500 organizations in the Asia Pacific region.

We are currently seeking a Technical Support Engineer , based in Malaysia, to join our team as we expand our operations in the region. You will work with a passionate team of engineers to support and maintain next-generation cloud-based contact centre solutions. You should be a customer-focused, results-oriented individual that thrives in a fast-paced environment.

1. Serve customers by addressing their technical issues, inquiries, and troubleshooting needs of products, equipment, and services via call and email.
2. Proactively investigate and analyze problems to provide efficient solutions and ensure minimal downtime.
3. Ensure smooth workflow processes and attainment of service level commitments.
4. Manage and monitor all installed systems and infrastructure for the organization.
5. Escalate critical or priority issues to relevant teams to expedite resolutions.
6. Assist in conducting product training and onboarding to use our solution.
7. Coordinate various teams testing and evaluating for the development of design and its implementation of the best output.

1. Degree in Information Technology, Computer/Telecommunication, or related field.
2. Excellent communication skills, both written and verbal, to explain technical concepts to non-technical users.
3. Problem-solving skills, critical thinking, and possess an analytical mind.
4. Experience in technical support or customer service in a software or IT environment.
5. Adept at multitasking and managing priorities in a fast-paced environment.
6. Possess self-initiative and able to work independently and collaboratively with people at various levels.
7. Familiarity with Windows and Linux environments.
8. Experience and exposure in VoIP and CSP environments will be an added advantage.

If you are the person we are looking for, email us your resume with your photo, current and expected salary to . We regret that only shortlisted candidates will be notified.

Main Responsibilities

• Provide front-line trouble-shooting support directly with customers of Sandvik’s equipment
• Co-ordination with back-line / factory team to assist in helping to resolve technical issues
• Provide support for start-up of new Sandvik Equipment on customer’s site
• Root Cause Analysis/Trouble Shooting (only 2nd line support),
• Collects technical feedback in Sales Area (inputs into Database),
• Make recommendations based on reports to better serve the customer and improve processes.
• Perform adjustments of systems on client equipment.
• Work proactively to develop new solutions to prevent recurring problems.
• Upon request, provide application advice to sales and review operating cost proposals.
• Takes technical and application ownership of market releases of new products and new product versions, and ramp down old products.
• Conduct product launch, testing and commissioning services.
• Support operational readiness activities for large projects.
• Support in technical details during New Product Development (NPD) process.
• Aftermarket support to Equipment divisions and Sales Areas.
• Prepare and execute all activities in line with SHEQ rules, regulations, procedures, instructions, guidelines, and promote awareness, including addressing anomalies to others.
• Coach, Mentor, Trainer (incl. knowledge transfer between factory and Sales Area).
• Collaborate with Parts & Services division and take technical responsibility toward training interventions in relevant Sales Area.

Job Requirements

• Relevant qualifications in Engineering along with equivalent mining industry experience
• Minimum 5 years of experience in maintenance, repair and troubleshooting of Sandvik equipment such as surface drill, UG drills, loaders, trucks
• Hands-on Experience in working with mobile / heavy earthmoving equipment in the field
• Hands-on Experience in hydraulic systems for mobile / heavy earthmoving equipment
• Hands-on Experience in electrical systems for mobile / heavy earthmoving equipment
• Good product knowledge of mining and construction equipment
• Preventative and breakdown maintenance experience
• Strong customer service focus and motivation and determination to achieve targets and goals
• Proactive, self-motivated and demonstrate initiative
• Ability to perform under pressure, respond quickly to requests and achieve effective results within given and at times tight time frames
• Ability to be flexible and adaptable in response to organisational and operational change and develop creative solutions to problems
• Ability to work as part of an integrated, broad team
• Proficiency in MS Office applications
• High level of oral and written communication skills

We are seeking a skilled and customer-focused Technical Support Engineer to join our Office 365 support team. This role is responsible for providing after-sales technical assistance for Microsoft Office 365 products, including Exchange Online, SharePoint Online, OneDrive for Business, Microsoft Teams, and more. The ideal candidate will be fluent in both English and Mandarin and possess strong problem-solving skills to deliver exceptional support to our global customers

• Provide technical support for Microsoft Office 365 products via phone, email, and chat.
• Troubleshoot and resolve issues related to Exchange Online, SharePoint Online, OneDrive for Business, Teams, and other Office 365 services.
• Communicate effectively with customers in both English and Mandarin.
• Document customer interactions and technical solutions accurately in the support system.
• Collaborate with internal teams and escalate complex issues when necessary.
• Stay updated on the latest Office 365 features, updates, and best practices

• Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience).
• Proven experience in technical support, preferably in Office 365 or Microsoft cloud services.
• Strong understanding of Office 365 architecture and services.
• Excellent communication skills in English and Mandarin (both written and spoken).
• Ability to work in a fast-paced, customer-focused environment.
• Microsoft certifications (e.g., MS-900, MS-203, or similar) are a plus.