What Jobs are available for Public Bank in Kuala Lumpur?

Vice President – Retail Banking Operational Control

To lead and direct the operational control, performance measurement, and compliance functions across the entire Retail Banking division. This role is crucial for maximizing RB's financial and growth KPIs by ensuring robust operational governance, efficient vendor management, timely regulatory reporting, and effective process execution that minimizes risk and downtime. Performance & Financial Strategy

Develop and update strategy for the business in Malaysia based on the bank's Leadership strategy work. Increase penetration into the target customer segments. Responsible for business development through typical activities like formulate/implement/monitor future strategies, sales plans and activities to acquire new customers, deepen existing relationships in the branch network, and align these with the business goals. Manage the customer portfolio for profitable growth by deepening and widening the customer relationship through customer contact and cross sell programs. Discuss, re-strategize with Head of Retail Sales, Head of DST and Head Sales Management for remedial actions. Support where necessary via joint customer calls and identify potential customer together with managers. Set network annual/intermediate sales goals. Compliance, Reporting, & Governance

Oversee and guarantee the accuracy and timeliness of Compliance with Regulatory Reporting Submission (monthly, quarterly, half-yearly reports) for all Retail Banking activities. Establish, review, and maintain internal operational controls to ensure adherence to bank policies, internal governance, and external regulatory requirements. Manage the operational aspects of third-party relationships, including conducting the Outsourcing Annual Assessment Review for vendors and ensuring all vendor contracts and invoices are managed efficiently. Operational Efficiency & Service Quality

Lead the governance process for critical service availability. Minimize business disruption by strictly managing the Downtime Management for MyDebit & SAN KPI, specifically reducing the percentage of delay in publishing the downtime notice and logging incidents. Oversee the operational process for web-based inquiries, ensuring high standards for Website Enquiry Leads Management and the timely, accurate assignment of leads to the correct branches for follow-up. Strategic Leadership & Stakeholder Management

Act as the primary interface between the Retail Banking business units, Risk/Compliance, IT, and Finance on all matters related to operational performance and control. Lead, mentor, and develop the operational control teams, ensuring they possess the necessary skills to support an increasingly complex regulatory and analytical landscape. Requirements

Bachelor’s degree in Finance, Accounting, Business Administration, or a relevant quantitative field. Relevant professional certification (e.g., risk management, operations, or compliance) is a significant advantage. Minimum of 8-10 years of progressive experience in Banking Operations, Financial Control, or Operational Risk, with at least 3 years in a leadership role within a Retail Banking division. Extensive knowledge of regulatory reporting requirements (e.g., BNM, etc.) and risk management frameworks within the banking sector. Proven experience in managing third-party vendors, contracts, and service level agreements. Superior analytical and quantitative skills with the ability to manage complex data and reporting structures. Exceptional leadership and stakeholder management skills, capable of influencing cross-functional teams (IT, Sales, Compliance). Strong organizational and project management capabilities, essential for managing multiple deadlines and regulatory submissions. A meticulous and detail-oriented approach to ensuring data integrity and compliance. Seniority Level

Director Employment Type

Full-time Job Function

Strategy/Planning and Administrative Industries

Banking

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Sr. Manager, Retail Banking Business Finance

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Sr. Manager, Retail Banking Business Finance

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ACCA Careers Job Summary

The team plays a pivotal role in supporting the Wealth Retail Banking (WRB) business across all financial functions. This includes managing monthly financial reporting, annual budgeting, forecasting, delivering variance analysis, and key driver insights to help management make informed decisions. By partnering closely with business stakeholders, the team evaluates initiatives, supports strategic projects, manages balance sheet efficiency, monitors KPIs, and drives forward‑looking financial analysis. Key Responsibilities

Oversee cost management, ensuring expenses are well‑tracked, controlled and aligned with budgetary targets. Manage financial performance of the credit card and personal loan portfolio, including monitoring revenue, margins, profitability. Lead preparation of monthly management reports, financial analysis, and insights to support decision making. Drive the annual budgeting and forecasting process. Partner with business stakeholders to evaluate new initiatives, product launches, and campaigns from a financial perspective. Provide in‑depth variance analysis of actuals vs budget/forecast, highlighting risk and opportunities. Support strategic initiatives, transformation projects, and productivity improvements across WRB. Act as a finance partner to senior leadership, delivering insights that drive sustainable growth and profitability. Work on transforming the analytical process to improve speed, timeliness and quality of information available within finance systems and exploring new automation tools and future analytics. Awareness and understanding of the regulatory framework and expectations for the role. Skills and Experience

10+ years relevant experience in finance at a leading global financial services firm, preferably banking. Bachelor’s degree in Accounting, Finance, Banking or equivalent professional qualifications (ICAEW, ACCA, CPA, CA, CIMA or MBA). Strong understanding of cost and previous experience in retail business finance, particularly on credit card and personal loan portfolio. Ability to develop forward‑looking financial models and impact analysis. Ability to design/prepare senior level financial presentations/dashboards. Demonstrated track record of leading and managing broad processes, challenging the status quo and embracing transformation. Strong understanding of P&L, balance sheet and returns of financial products. Excellent written and verbal communication skills to manage varied stakeholders and global teams. Ability to navigate complex situations and ambiguity. Live the Valued Behaviours of “Do the right thing”, “Never settle” and “Better Together” on a day‑to‑day basis whilst seeking opportunities for self‑development and growth. Role Specific Technical Competencies

Business and Product Knowledge (WRB) Financial and Management Reporting Cost Management Budgeting and Forecasting Performance Analytics Stakeholder Management Key Stakeholders

Head, Business Finance WRB (Malaysia) Head, Business Finance WRB, Singapore & ASEAN Head, Personal Banking, CCPL. Digital Banking About Standard Chartered

We’re an international bank that works to make a positive difference for our clients, communities, and each other. We value diversity, inclusion, and teamwork. What We Offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your wellbeing, flexible working options, proactive wellbeing programmes, digital learning, and a culture that celebrates diversity. Recruitment Assessments

Some of our roles use assessments to help us understand how suitable you are for the role. If you are invited to take an assessment, this is a positive sign that your application has progressed. Candidates must be resident in Malaysia, or have the right to work in Malaysia.

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Job Summary

The team plays a pivotal role in supporting the Wealth Retail Banking (WRB) business across all financial functions. This includes managing monthly financial reporting, annual budgeting, forecasting. The team provides insights on performance, variance analysis, and key drivers to help management make informed decisions, By partnering closely with the business stakeholders, the team evaluates initiatives, support strategic projects. It also manages balance sheet efficiency, monitors KPIs, and delivers forward looking financial analysis.

Key Responsibilities

Oversee cost management, ensuring expenses are well-tracked, controlled and aligned with budgetary targets. Manage financial performance of the credit card and personal loan portfolio, including monitoring revenue, margins, profitability. Lead preparation of monthly management reports, financial analysis, and insights to support decision making, Drive the annual budgeting and forecasting process. Partner with business stakeholders to evaluate new initiatives, product launches, and campaigns froma financial perspective. Provide in-depth variance analysis of actuals vs budget/ forecast, highlighting risk and opportunities. Support strategic initiatives, transformation projects, and productivity improvements across WRB. Act as a finance partner to senior leadership, delivering insights that drive sustainable growth and profitability. Work on transforming the analytical process to improve speed, timeliness and quality of information available within finance systems and exploring new automation tools and future analytics. Awareness and understanding of the regulatory framework in which MYH operates and the regulatory requirements and expectations to the role.

Skills and Experience

10+ years relevant experience in finance at a leading global financial services firm, preferably banking. Bachelor’s degree in Accounting, Finance, Banking or equivalent professional qualifications, i.e. ICAEW, ACCA, CPA, CA or CIMA or MBA with strong business and financial acumen. Strong understanding in cost and previous experience in retail business finance, particularly on credit card and personal loan portfolio,is preferred. Ability to develop forward looking financials model, and impact analysis. Ability to design/prepare senior level financial presentations/dashboards. Demonstrated track record of leading and managing broad processes, while challenging the status quo and embracing the spirit of transformation. Strong understanding of P&L, balance sheet, and returns of financial products. Excellent written and verbal communication skills to effectively manage varied stakeholders and global teams within finance and business. Ability to navigate complex situations and ambiguity. Live the Valued Behaviours of “Do the right thing”, “Never settle” and “Better Together” on a day-to-day basis whilst seeking opportunities for self-development and growth.

Role Specific Technical Competencies

Business and Product Knowledge (WRB) Financial and Management Reporting Cost Management Budgeting and Forecasting Performance Analytics Stakeholder Management

Key Stakeholder

Head, Business Finance WRB (Malaysia) Head, Business Finance WRB, Singapore & ASEAN Head, Personal Banking, CCPL. Digital Banking

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment Assessments

Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

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Overview Digital Banking - Senior Retail Banking Developer - Android

at

Accenture Southeast Asia

Job Role: Senior Android Developer

Domain: Digital Banking

Sub-Domain: Retail Banking

Experience Level: 6–9 years

Location: Kuala Lumpur

Job Summary We are seeking a Senior Android Developer with 6–9 years of hands-on experience in designing and developing Android mobile applications within the digital retail banking sector. The ideal candidate will be proficient in Kotlin and Java, with a strong understanding of banking application standards, performance, and security. Experience with CI/CD, DevOps, and Agile practices is a plus.

Responsibilities

Design, build, test, and deploy high-performance Android applications for digital banking platforms.

Collaborate with backend teams, UX/UI designers, and QA engineers to deliver seamless mobile banking experiences.

Write clean, maintainable code using Kotlin and Java, adhering to best practices.

Integrate with backend APIs and work with Oracle databases and RESTful services.

Apply modern architecture patterns (MVVM, Clean Architecture) and performance optimization.

Implement automated build and deployment pipelines using tools like Gradle, Fastlane, or Maven.

Participate in Agile ceremonies and contribute to sprint planning, estimation, and reviews.

Ensure app security, compliance, and data privacy according to industry and banking standards.

Qualifications

6–9 years of professional experience in Android application development.

Strong command of Kotlin and Java for Android development.

Experience with Oracle databases and backend integration via APIs.

Familiarity with Linux, Solaris, or HPUX environments.

Solid understanding of mobile security protocols, authentication, and session management.

Experience in Agile development processes.

Nice-to-Have Skills

Experience with CI/CD pipelines for Android using Fastlane, Firebase, or Gradle.

Exposure to DevOps tools and mobile release automation.

Familiarity with code quality, unit testing, and crash reporting tools (e.g., Firebase Crashlytics).

Seniority level

Senior

Employment type

Full-time

Job function

Information Technology and Engineering

Industries

Business Consulting and Services

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Are you ready to redefine customer excellence and lead with impact at RinggitPlus? We're on the hunt for a dynamic Head of Operations to spearhead our Banking Operations and ignite exceptional customer experiences. If you’re a bold operational leader with a relentless customer-first drive, razor-sharp problem-solving skills, and a passion for transforming customer needs into reality, this is the career-defining role you’ve been waiting for. This isn’t just about overseeing operations, it’s about thriving in a high-energy FinTech environment, mastering strategic planning, and streamlining processes to deliver unparalleled customer satisfaction. As the operational heartbeat of Malaysia’s customer-obsessed FinTech leader, you’ll shape the future of finance with us. Your Day-to-Day

Ignite & Empower Teams: Take the helm of three dynamic teams(Fulfilment, Campaigns, and Customer Service) fostering collaboration, unlocking their potential, and inspiring excellence in every action. Redefine Customer Success: Be the driving force behind customer-first initiatives, ensuring every operational choice elevates the customer experience to new heights. Orchestrate Flawless Campaigns: Mastermind operational workflows for cutting-edge campaigns, from prelaunch strategy to seamless execution. Streamline processes, oversee reporting and billing, and deliver insightful post-campaign analysis to fuel success. Pioneer Operational Brilliance: Design innovative processes that supercharge efficiency and customer satisfaction, safeguard business continuity, and set the gold standard for operational excellence in Malaysia’s leading FinTech. What You Have

Hard Skills: Minimum 5 years of operations management experience, thriving in high-energy, fast-paced environments where adaptability and impact are key Outstanding written, verbal, interpersonal, and presentation skills, with the ability to inspire and influence diverse stakeholders. Demonstrated success leading and empowering cross-functional teams, seamlessly managing both remote and in-office talent to drive results. Strong background in campaign or marketing operations, with a knack for orchestrating end-to-end workflows and delivering measurable success (highly preferred) Soft Skills Blends sharp analytical thinking with tactical execution, turning big-picture strategies into impactful realities Fueled by a deep passion for solving customer challenges, ensuring every decision enhances their experience. Thrives in fast-paced settings, delivering results with precision and efficiency under pressure. Strikes a balance between disciplined process adherence and creative solutions that push boundaries. Anticipates future needs, optimizes for sustainable growth, and strategizes with foresight. Communicates decisions and ideas with clarity and conviction, inspiring teams and stakeholders alike. Why Join Us?

If this sparks a fire in you and you know with an itching desire to lead with relentless customer focus, ignite operational brilliance, and thrive in a whirlwind of innovation and impact then this is your moment. Join us at RinggitPlus and let’s redefine what’s possible together. We can’t wait to meet you!

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Senior Specialist Banking Operations - Payment Asia

Possess in-depth knowledge of Banking Operations, specifically with respect to Payment transaction and investigations. Detailed knowledge of Payment process, Investigations & understanding the associated risks. Responsible for the processing settlement of all domestic and cross-border international payment and remittance services and booking to the bank core system. Process and approve transactions within the delegated authority. In-depth knowledge and keep up to date with governing rules such Anti Money Laundering Guidelines and screenings, Sanction Regulations, and any other related policies that may come into effect from time to time, industry standard, internal bank policies, local and international landscape. Assumes full responsibility for daily activities to ensure that transactions are processed timely, accurately, efficiently and within the prescribed authorized limit. Responsible in the day-to-day operations – with an efficient and effective, to ensure that the productivity standards are duly met. Ensure Key Performance Indicators (KPI) are observed, and efforts are aligned to meet the required expectation – deliver high quality services to our business partners, adherence to SLA and TAT, while maintaining process efficiency, accuracy standards, productivity levels, quality & control measures. Support and assist the Team Lead / Team Head / Management in managing operational risk within the respective teams to avoid operational / reputational losses. Follow and support the process relating to controls, productivity, and service enhancement. Identify and escalate issues to Team Lead / Team Head where attentions and senior intervention is required. Well communicate with team members and work together as a team. Provide, monitor, track and evaluate transaction volumes, key controls, functional checks and provide daily / weekly / monthly analysis as appropriate to Team Lead / Team Head / any other unit. Participate in system testing to implement global strategy and fulfil business needs as and when required. Supports Team Lead, Team Head and Head of Operations in all initiatives for the betterment of the organization. Perform any other duties which may be assigned from time to time from Team Lead / Team Head / Head of Operations. Responsible to ensure personal performance are within department’s target range / acceptable level. Key activities: Key Performance Indicator (KPI) includes: Productivity standards (volume, efficiency rate, accuracy rate, customer service standards, etc.). Operational risk management (errors, losses, lapses in policy and procedures, etc.). Process enhancements / initiatives with measurable ROI. Support new initiatives / migrations / projects. Formal education: University degree / diploma / tertiary education Specialist knowledge (work experience, further qualification): Sound working knowledge of national and international transaction management. At least

5 years or more of working experiences

with Banking Operations, especially Payment and Investigations. Familiar with business principles, operating guidelines, and standard rules would be an advantage. Familiar with Compliance, Sanction and Regulatory policies. Analytical Skills. Additional Criteria Proficient in English language – both written and spoken. Knowledge of

Mandarin language

would be an added advantage. Advance knowledge of Banking Operations – payment environment is preferred. Proficient use of MS Office Suite. Knowledgeable of CoBa’s system / applications would be beneficial. Flexibility to shift-work if required. Willing to learn new things. Characteristics Carry positive attitude. Passionate about the role, high self-drive, hardworking, self-motivated and team player. Ability to work independently with minimal supervision. Capable of working effectively under pressure as well as meet given deadlines. Good interpersonal and communication skills. Meticulous and detail orientated. Support fair working environment. Equal Employment Opportunity: Commerz Global Service Solutions (CGSS) is an equal opportunities employer and welcomes applications from qualified candidates.

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Senior Specialist Banking Operations – Payment Asia

Job purpose: Possess in-depth knowledge of Banking Operations, specifically with respect to Payment transaction and investigations. Detailed knowledge of Payment process, Investigations & understanding the associated risks. Responsible for the processing settlement of all domestic and cross-border international payment and remittance services and booking to the bank core system. Process and approve transactions within the delegated authority. In-depth knowledge and keep up to date with governing rules such Anti Money Laundering Guidelines and screenings, Sanction Regulations, and any other related policies that may come into effect from time to time, industry standard, internal bank policies, local and international landscape. Assumes full responsibility for daily activities to ensure that transactions are processed timely, accurately, efficiently and within the prescribed authorized limit. Responsible in the day-to-day operations – with an efficient and effective, to ensure that the productivity standards are duly met. Ensure Key Performance Indicators (KPI) are observed, and efforts are aligned to meet the required expectation – deliver high quality services to our business partners, adherence to SLA and TAT, while maintaining process efficiency, accuracy standards, productivity levels, quality & control measures. Support and assist the Team Lead / Team Head / Management in managing operational risk within the respective teams to avoid operational / reputational losses. Follow and support the process relating to controls, productivity, and service enhancement. Identify and escalate issues to Team Lead / Team Head where attentions and senior intervention is required. Well communicate with team members and work together as a team. Provide, monitor, track and evaluate transaction volumes, key controls, functional checks and provide daily / weekly / monthly analysis as appropriate to Team Lead / Team Head / any other unit. Participate in system testing to implement global strategy and fulfil business needs as and when required. Supports Team Lead, Team Head and Head of Operations in all initiatives for the betterment of the organization. Perform any other duties which may be assigned from time to time from Team Lead / Team Head / Head of Operations. Responsible to ensure personal performance are within department’s target range / acceptable level. Key activities: Key Performance Indicator (KPI) includes: Productivity standards (volume, efficiency rate, accuracy rate, customer service standards, etc.). Operational risk management (errors, losses, lapses in policy and procedures, etc.). Process enhancements / initiatives with measurable ROI. Support new initiatives / migrations / projects. Formal education: University degree / diploma / tertiary education Specialist knowledge (work experience, further qualification): Sound working knowledge of national and international transaction management. At least

5 years or more of working experiences

with Banking Operations, especially Payment and Investigations. Familiar with business principles, operating guidelines, and standard rules would be an advantage. Familiar with Compliance, Sanction and Regulatory policies. Analytical Skills. Additional Criteria Proficient in English language – both written and spoken. Knowledge of

Mandarin language

would be an added advantage. Advance knowledge of Banking Operations – payment environment is preferred. Proficient use of MS Office Suite. Knowledgeable of CoBa’s system / applications would be beneficial. Flexibility to shift-work if required. Willing to learn new things. Characteristics Carry positive attitude. Passionate about the role, high self-drive, hardworking, self-motivated and team player. Ability to work independently with minimal supervision. Capable of working effectively under pressure as well as meet given deadlines. Good interpersonal and communication skills. Meticulous and detail orientated. Support fair working environment.

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Vice President - Head of Cash Operations; Global Banking Operations - Malaysia
Kuala Lumpur, Malaysia
**To proceed with your application, you must be at least 18 years of age.**
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At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.
Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
**Job Description:**
This job is responsible for managing a unit for a site, region, or product line within the bank's internal operations. Key responsibilities include identifying, analyzing, and resolving highly complex problems, ensuring compliance with policies, and developing and implementing new processes to improve operating efficiency and ensure accuracy of workflow. Job expectations include managing employee performance, development, talent planning, and overseeing the budget, expenses, reporting, and forecasting.
**Key Responsibilities:**
**Cash Operations**
+ Manage and control daily operations and administration of the cash operations unit covering payments, check clearing, time deposit, audit confirmation and related regulatory reporting.
+ Manage, coach performance of employees and vendor staff, to achieve excellent results, including ensuring strong awareness of the Bank's operation risk management procedures.
+ Ensure timely adherence to SLA, regulations and internal procedures and policies, including timely and effective escalation.
+ Ensure standardization of processes to achieve efficiency and client delight.
+ Review and document non-standard processes in accordance with the Bank's procedures and policies. Escalate/Risk accept where required.
+ Implement strong internal control systems and monitor their effectiveness, not limited to review of daily control checklist/health indicators, update desk top procedures, share knowledge and adopt best practices, manage remediation of audit/self-identified findings.
+ Ensure effective business continuity plan is in place.
+ Represent the Bank in Markets/Regulators engagement. Lead, direct, monitor the delivery and implementation of regulatory/markets initiatives on payment systems. Collaborate with Product, Technology and all Key Stakeholders to deliver successful implementation.
+ Support the Bank's digital/transformation strategy.
**Key Requirements:**
+ Minimum 5 years of direct working experience in leading cash operations function.
+ Strong people manager.
+ Knowledge on local and cross border payments e.g SWIFT, payment channels.
+ Knowledge of all applicable regulatory reporting requirement and guidelines.
+ Hands-on in key regulatory reporting e.g. ITIS, CCRIS, PIDM reporting is an added advantage.
+ Project management and change management skills.
+ Sound knowledge of procedures and risk management/effective Quality Assurance.
+ Ability to work with a sense of urgency to meet internal and regulatory deadlines and address competing priorities.
+ Ability to manage alliances, relationship with regulator(s), internal/external stakeholders, cross functional initiatives and process integration.
+ Solid knowledge on problem analysis and problem-solving.
+ Effective written, listening and verbal communication skills.
+ Self-motivated, diligent and meticulous.
Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.
To view the "Know your Rights" poster, CLICK HERE ( .
View the LA County Fair Chance Ordinance ( .
Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy ("Policy") establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.
Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. Should you be offered a role with Bank of America, your hiring manager will provide you with information on the in-office expectations associated with your role. These expectations are subject to change at any time and at the sole discretion of the Company. To the extent you have a disability or sincerely held religious belief for which you believe you need a reasonable accommodation from this requirement, you must seek an accommodation through the Bank's required accommodation request process before your first day of work.
This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description This job is responsible for managing a unit for a site, region, or product line within the bank's internal operations. Key responsibilities include identifying, analyzing, and resolving highly complex problems, ensuring compliance with policies, and developing and implementing new processes to improve operating efficiency and ensure accuracy of workflow. Job expectations include managing employee performance, development, talent planning, and overseeing the budget, expenses, reporting, and forecasting.

Key Responsibilities:

Manage and control daily operations and administration of the cash operations unit covering payments, check clearing, time deposit, audit confirmation and related regulatory reporting.

Manage, coach performance of employees and vendor staff, to achieve excellent results, including ensuring strong awareness of the Bank’s operation risk management procedures.

Ensure timely adherence to SLA, regulations and internal procedures and policies, including timely and effective escalation.

Ensure standardization of processes to achieve efficiency and client delight.

Review and document non-standard processes in accordance with the Bank’s procedures and policies. Escalate/Risk accept where required.

Implement strong internal control systems and monitor their effectiveness, not limited to review of daily control checklist/health indicators, update desk top procedures, share knowledge and adopt best practices, manage remediation of audit/self-identified findings.

Ensure effective business continuity plan is in place.

Represent the Bank in Markets/Regulators engagement. Lead, direct, monitor the delivery and implementation of regulatory/markets initiatives on payment systems. Collaborate with Product, Technology and all Key Stakeholders to deliver successful implementation.

Support the Bank’s digital/transformation strategy.

Key Requirements:

Minimum 5 years of direct working experience in leading cash operations function.

Strong people manager.

Knowledge on local and cross border payments e.g SWIFT, payment channels.

Knowledge of all applicable regulatory reporting requirement and guidelines.

Hands-on in key regulatory reporting e.g. ITIS, CCRIS, PIDM reporting is an added advantage.

Project management and change management skills.

Sound knowledge of procedures and risk management/effective Quality Assurance.

Ability to work with a sense of urgency to meet internal and regulatory deadlines and address competing priorities.

Ability to manage alliances, relationship with regulator(s), internal/external stakeholders, cross functional initiatives and process integration.

Solid knowledge on problem analysis and problem-solving.

Effective written, listening and verbal communication skills.

Self-motivated, diligent and meticulous.

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