2209 IT Support Staff jobs in Kuala Lumpur

Primary Responsibilities

• Serves as the first point of contact for technical support within an organization. Assist users in resolving hardware, software, and network-related issues, either remotely or on-site. Ensure smooth operation of IT systems and minimize downtime for end-users.
• Respond to incoming support request via phone, email, ticketing system. diagnose and troubleshoot hardware/software issues
• Log and manage support tickets using IT service management tools (ITSM), document issues and resolutions for future reference and knowledge sharing, maintain accurate records of user interactions and technical issues.
• Install and configure desktops, laptops, printers, and mobile devices onsite and remotely, support the setup of email, VPN, remote access, and user accounts, deploy software updates, patches, and antivirus solutions.
• Monitor system alerts and health indicators, perform routine maintenance to prevent issues before they occur.
• Educate users on common issues and best practices, communicate downtime, changes, and maintenance schedules.
• Collaborate with internal and external IT teams and business users to develop, document, and test the Business Continuity plan, ensuring preparedness for potential disruptions or disasters.
• Must be available during normal business hours for the hired location and may act as overnight support for all locations depending on region coverage, ensuring timely resolution of IT issues and emergencies.
• Possess a strong understanding of Office products, Windows Operating Systems (particularly Windows 11 Professional), Windows Server Operating Systems (especially Active Directory), VMWare, and Office 365 administration, Virtual Server Software and Management

• CompTIA A+ Certified – Entry-level certification in hardware and software support.
• Brings over 2 years of hands-on experience in IT roles, with proven expertise in network administration, system monitoring, and infrastructure maintenance.
• Proficiency in utilizing Network Management and Monitoring systems, with the ability to troubleshoot system performance issues and implement solutions.
• Excellent communication skills, with the ability to effectively communicate technical concepts to non-technical stakeholders and collaborate with internal teams and external vendors.
• Proactive and self-motivated, with a willingness to learn, share knowledge, and cooperate with team members to achieve common goals.
• Strong problem-solving skills, with the ability to independently solve and be proactive in technical issues and drive continuous improvement in IT operations and services as well as Time management and multitasking
• Familiarity with Active Directory, user permissions, and account management, and Intune

Basic networking knowledge (IP, DNS, DHCP)

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Description

Ria Money Transfer, a business segment of Euronet Worldwide, Inc. (NASDAQ: EEFT), delivers innovative financial services including fast, secure, and affordable global money transfers to millions of customers along with currency exchange, mobile top-up, bill payment and check cashing services, offering a reliable omnichannel experience. With over 600,000 locations in nearly 200 countries and territories, our purpose remains to open ways for a better everyday life.

Description

Ria Money Transfer, a business segment of Euronet Worldwide, Inc. (NASDAQ: EEFT), delivers innovative financial services including fast, secure, and affordable global money transfers to millions of customers along with currency exchange, mobile top-up, bill payment and check cashing services, offering a reliable omnichannel experience. With over 600,000 locations in nearly 200 countries and territories, our purpose remains to open ways for a better everyday life.

We believe we can create a world in which people are empowered to build the life they dream of, no matter who they are or where they are. One customer, one family, one community at a time.

About This Role

The Helpdesk team supports Ria’s point of sale system (FxOnline) to ensure that our agent network can transact and perform the necessary tasks when required.

Based in the Malaysia, the APAC Helpdesk team is supporting operations from agents located in Malaysia, Singapore, Australia, New Zealand, and other global correspondents in the APAC region. The Helpdesk Analyst will meet and exceed all company and individual goals in line with the company’s policies, procedures, and values.

Roles & Responsibilities

• Provide prompt and accurate technical assistance to our agents and stores via various channels (phone, emails, tickets, remote, etc.) and escalate complex issues to the appropriate team if necessary.
• Maintain accurate and detailed records of agent interactions, inquiries, and support provided using designated ticketing systems. Share valuable insights or recurring issues with the knowledge base team for continuous improvement.
• Adhere to standard operating procedures, troubleshooting guidelines, and escalation protocols to ensure efficient and consistent support delivery. Continuously seek process improvements and contribute to developing best practices.
• Assigning website permissions to employees and agents as required through FxClient.
• Creation of users and passwords on FxClient for Ria’s agents.
• Diagnose and resolve hardware, software, and network-related issues by analyzing agents' reports, conducting research, and implementing effective solutions.
• Conduct training sessions and provide instructional materials to help our agents understand the usage and capabilities of the products.
• Programming of the security hardware for our agents (Yubikey)
• Consistent monitoring and reporting of identified issues and possible errors, inconsistencies, and performance issues on the FxOnline website.
• Request FxOnline amendments and enhancements, and ensure the enhancements are carried out
• Establish and maintain relationships with agents and departments as required.
• Ensure QA standards are met to provide quality customer service to the caller.
• Inform necessary departments and agents of website outages, enhancements, and version upgrades.
• Remote installation and troubleshooting of Ria Device Manager, Printer, Scanner, Signature Pad, and Card Terminal machines.
• Report all incidents, hazards, and injuries as soon as possible (within the same shift) to the appropriate person
• Participate in the implementation of the WHS plan
• Visits our stores to provide troubleshooting support when needed.
  
  

• Technical or professional with an IT background or similar fields.
• Excellent troubleshooting and problem-solving skills.
• Flexibility to work in shifts and adapt to changing schedules.
• Experience using Zendesk, Logmein, is highly desirable.
• Fluent English, an additional language such as Tamil or Tagalog, is also desirable
• Must be able to work on-site.

• Seniority level Entry level

• Employment type Full-time

• Job function Information Technology

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Responsibilities:

• Effectively resolve Level 1 to Level 1.5 service desk technical queries as per deliverables outlined.
• Provide remote support to local and oversea user when connected by calls, email or chat when users are facing issue with their computer system.
• Asking relevant questions to resolve typically known problems within required timescales.
• Ensure appropriate documentation of the interaction with the customer in the prescribed format.
• Ability to communicate clearly and able to provide guidance by giving instruction when performing troubleshooting to identify or resolve the technical issues remotely.
• Explain to Clients through a series of actions either face to face or over the telephone to help set up systems or resolve issues.
• Ensure that performance parameters are met to meet SLA targets.
• Ability to clearly transfer technical knowledge to knowledge base, colleagues and the Customers.
• Any ad hoc duties assign by the Company from time to time.

Requirement:

• Must be able to speak and write fluent Korean language as role requires candidate to deal with the clients in South Korea.
• Non-native Korean speaker candidates are encourage to apply.
• Technical knowledge/expertise to support technical related queries and trouble shooting.
• Preferable 1+ years' experience in a Level 1/ Level 1.5 service desk or technical support process providing remote support for Laptops / Desktops / LAN Issues / Application etc.
• Minimum degree / diploma is required.
• Training provided to whom interested on IT Support and able to speak fluent Korean Language.
• Fresh graduate who can speak Korean Language are welcome to apply.
• Proven experience in commercial in bound telephony systems typically used in Contact Center.
• Good support knowledge of Windows Operating systems, general standard knowledge on off the shelves software like Microsoft Office and etc.
• Knowledge on basic concepts of networking.

Remuneration Package:

• 5-day work + Public Holidays
• 10 minutes walking distance from/to Kerinchi LRT
• days Annual Leaves
• Training programme provided
• Education allowance
• Attractive incentive scheme
• Discretionary bonus

If you have the desire to join us, please send us your resume immediately with your present & expected salary by clicking "Apply Now".

Job Type: Full-time

Pay: RM3, RM10,000.00 per month

Benefits:

• Maternity leave
• Parental leave

Application Question(s):

• Are you fine with the job on rotation or roaster based?

Experience:

• IT support: 1 year (Required)

Language:

• Korean (Required)

Work Location: In person

Job Description: Help Desk Team Leader

Location:
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Department:
Global IT Service Desk

Duration: One Year Renewable Contract

Salary: Negociable

Project Background

This position is part of a dedicated
System Operation and Maintenance
project for our client's Americas business units. Our company is contracted to provide a complete operation and maintenance team to ensure the stability, performance, and continuous improvement of our client's end-user computing environment and associated business applications across the Americas region. You will lead the team that is the front line of this critical support operation.

Company Overview

Zonberation Group is a leading IT service provider delivering premium technical support and operational maintenance to global brands. We have a strong partnership with our client and are seeking a dynamic
Bilingual Team Leader
to oversee our dedicated five-person operation and maintenance team supporting our client's Americas business units.

Position Summary

You will be responsible for leading the five-person help desk team that provides comprehensive Level 1/Level 2 operation and maintenance support to our client's Americas Marketing, Sales, Finance, and Operations teams. This role is critical to the project's success, requiring a blend of technical support expertise, team management, process adherence, and client relationship management. You will be the primary point of contact for the client, ensuring Service Level Agreements (SLAs) are met, and acting as the key bridge between our client's Americas team and our delivery organization.

Key Responsibilities

Service Quality & Customer Management

• Lead quality assurance initiatives and implement continuous improvement processes
• Manage dissatisfied user cases through personalized follow-ups and resolution tracking
• Conduct regular service reviews with business stakeholders and customers
• Monitor and maintain service level agreements (SLAs) and key performance indicators

Team Management & Operations

• Oversee shift scheduling and resource allocation for 24/7 support coverage
• Handle escalated business inquiries and complex technical issues
• Manage team performance through regular coaching and development plans
• Foster a culture of accountability and excellence within the team

Process & Knowledge Management

• Maintain and verify business routing rules and escalation procedures
• Develop and update business process mapping documentation
• Oversee KB documentation quality and completeness
• Implement and maintain standard operating procedures

Cross-Functional Coordination

• Serve as primary point of contact for cross-team communication and collaboration
• Coordinate with technical teams, business units, and external partners
• Facilitate regular stakeholder meetings and service review sessions
• Manage communication during major incidents and service disruptions

Required Qualifications

• 5+ years of experience in service desk or technical support management
• Proven experience supporting marketing technologies and CRM platforms (Salesforce preferred)
• Extensive knowledge of our client's North American business operations and systems
• Demonstrated experience in quality management and process improvement
• Strong understanding of ITIL framework and service management principles
• Multilingual capabilities (English + Mandarin Chinese)

Technical Competencies

• Advanced knowledge of CRM systems
• Marketing technology stack expertise
• Service desk tools and platforms (ServiceNow, Jira, Zendesk)
• Business process mapping and documentation tools
• Quality management and monitoring systems

Core Competencies

• Exceptional cross-functional communication and coordination skills
• Strong problem-solving and decision-making abilities
• High level of accountability and ownership
• Excellent stakeholder management capabilities
• Process-oriented with strong analytical skills
• Ability to manage multiple priorities in a fast-paced environment

What We Offer

• Competitive compensation and benefits package
• Opportunities for professional growth and development
• Collaborative and inclusive work environment
• Exposure to global enterprise IT environments
• Cross-cultural working experience

Role Title: Global Test Centre Support Analyst

Job Type: Permanent with client

Work Mode: WFH

Job Description:

• Answer incoming technical support calls, chats and emails.
• Identify severity of case by asking the right questions, analyzing and allocating the case appropriately based on its severity.
• Provide resolutions by identifying systematic problems, researching answers; guiding test center administrators through the corrective steps.
• Document details of cases and prioritize according to urgency and importance in Salesforce.
• Monitor support queues in Salesforce and take accountability in following through with end to end resolutions.
• Escalate urgent requests or those that require a more in-depth knowledge and understanding to the attention of Level II Analysts and the Support Manager.
• Identify, recommend and communicate changes to existing procedures Work on projects and special initiatives as approved by team leads and managers.

Job Types: Full-time, Permanent

Pay: RM3, RM3,950.00 per month

Benefits:

• Health insurance
• Work from home

Senior Associate Talent Partner | Fintech | We are Hiring! Visit my profile for interesting opportunities with Curlec About Us

Razorpay is India’s leading full-stack Payments and Banking Platform, powering the digital financial infrastructure for over 10 million businesses. Founded in 2015, Razorpay enables businesses to accept, process, and disburse payments with ease, while offering innovative products across Payments, Capital, and Banking. Backed by marquee investors like Sequoia Capital India, Tiger Global, and Y Combinator, Razorpay is transforming the way businesses manage money and scale sustainably.

As part of its international expansion strategy, Razorpay acquired Razorpay Curlec, a Kuala Lumpur-based full-stack payments solution, to establish a strong presence in Southeast Asia. Razorpay Curlec has since become an integral part of Razorpay’s vision to simplify financial operations for businesses across the region. Building on this momentum, Razorpay is now expanding into Singapore, marking its next strategic step in the Southeast Asia growth journey.

The Individual works directly with developers, clients and internal teams on post-integration issues to provide technical support, consulting and best practices. This individual will report to the person heading Technical Support of Business Engineering at Razorpay. This individual will ensure successful resolutions have been provided to our Merchants for the tickets/queries raised by them.

• Permanent full time role based at our office - Kuala Lumpur (Mondays to Fridays)

• Addressing technical queries on APIs, and Plugins and complete Razorpay product suite.
• Communicates technical issues to merchants and internal departments. The role will require discussing solutions with CXOs and highly competent tech teams.
• Identifies irregularities in functionality and unexpected behaviours with Razorpay products and services.
• Provide timely resolution to merchants and assist them with Level 2/3 support team with product knowledge and technical troubleshooting & Debugging skills.
• Report Issues or bugs to Product /Software engineering teams by raising Jira and work towards a resolution with collaboration.
• Capture issues in our CRM (FreshDesk), update progress on a regular basis and resolve issues of the merchant.
• Act as an advocate for technical queries and expertise in terms of knowledge for Razorpay products, their implementations and usages.
• Enhance the overall experience of our merchants by providing support for technical issues without redirecting them to the developers.
• May travel to client sites in order to resolve extremely complex customer and integration issues.

• 2-3 years of experience, in Technical support, data analytics or similar domains
• Bachelor’s or Master’s degree in Computer Science, Information Technology, or related fields.
• Knowledge of at least one frontend (HTML/CSS/JS/Angular/Flutter/React Native) and server-side technologies (Java/C++/Python/Go)
• To explain complex information in simple, clear terms to a non-IT personnel.
• Ability to deal with complex issues and bring it to closure with least dependency.
• Logical thinker with good analytical and problem-solving skills.
• Good to have up-to-date technical knowledge in the payment gateway domain.
• Ability for in-depth understanding of multiple products and processes.
• Good interpersonal skills coupled with quick decision making while advising the client or Sales team.

• Associate

• Full-time

• Information Technology

• Handling customer technical support cases through phone and email submission
• Updating the company website with tech tips and brief documents
• Evaluating system potential through assessing compatibility of new programs with existing programs
• Improving existing programs by evaluating objectives and specifications, reviewing proposed changes and making recommendations
• Maintaining system functionality by testing computer components
• Achieving computer stem objectives through collecting relevant data, identifying and evaluating options and suggesting a course of action
• Maintain client confidence by keeping their information confidential
• Preparing reference material for users by drafting operation instructions

Job Type: Full-time

Pay: RM2, RM2,500.00 per month

Benefits:

• Cell phone reimbursement
• Opportunities for promotion
• Professional development

Work Location: In person