10,831 IT Support Staff jobs in Malaysia

Overview

Westan is a leading value-added distributor of internationally-recognised audiovisual products, representing top commercial and consumer brands across Australia and New Zealand. Our channels span across AV retail specialists, mass retail, education, commercial AV, digital signage, hospitality, telecommunications and more. We have a simple mandate: to achieve great things with our clients and our suppliers that could not otherwise be achieved by any of us alone. To this end, we see ourselves as not just a distributor of great brands but also fundamentally bringing a vertically-integrated skillset to our activities and relationships.

• Basic technical understanding across video, audio, and commercial AV control systems.
• Excellent communication and interpersonal skills.
• Excellent problem-solving skills.
• Ability to work effectively in a small team environment.
• Ability to manage multiple tasks and prioritise effectively.
• Previous experience in technical support or a related field in AV is beneficial.

• Seek clarification and validate inbound issues created via our ticketing system.
• Allocate incidents and queries to the technical support team in a manner that supports efficient resolution within our required timeframes.
• Field phone calls from customers and end users in a professional manner and, where relevant, create tickets to document issues or problems.
• Answer support-based emails in a timely fashion and, where relevant, create tickets to document issues or problems.
• Where possible, resolve tickets at first call or through self-serve.
• Update and/or confirm scheduling of third-party technician visits.
• Update spare parts and ticketing register where required.
• Track spare part and replacement orders and update tickets accordingly.
• Maintain spare parts inventory management system.
• Small team environment with a collaborative work culture.

Opportunity to work with leading technology brands.

Ongoing training and development opportunities.

Competitive salary package.

About us

Westan is a leading value-added distributor of internationally-recognised audiovisual products, representing top commercial and consumer brands across Australia and New Zealand. Our channels span across AV retail specialists, mass retail, education, commercial AV, digital signage, hospitality, telecommunications and more. We have a simple mandate: to achieve great things with our clients and our suppliers that could not otherwise be achieved by any of us alone. To this end, we see ourselves as not just a distributor of great brands such as Philips, Epson, Aurora Signage, Samsung and Sonos, but also fundamentally bringing a vertically-integrated skillset to our activities and relationships.

Qualifications & experience

• Basic technical understanding across video, audio, and commercial AV control systems.
• Excellent communication and interpersonal skills.
• Excellent problem-solving skills.
• Ability to work effectively in a small team environment.
• Ability to manage multiple tasks and prioritise effectively.
• Previous experience in technical support or a related field in AV is beneficial.

Tasks & responsibilities

• Seek clarification and validate inbound issues created via our ticketing system.
• Allocate incidents and queries to the technical support team in a manner that supports efficient resolution within our required timeframes.
• Field phone calls from customers and end users in a professional manner and, where relevant, create tickets to document issues or problems.
• Answer support-based emails in a timely fashion and, where relevant, create tickets to document issues or problems.
• Where possible, resolve tickets at first call or through self-serve
• Update and/or confirm scheduling of third-party technician visits.
• Update spare parts and ticketing register where required.
• Track spare part and replacement orders and update tickets accordingly.
• Maintain spare parts inventory management system.

Benefits

• Small team environment with a collaborative work culture.
• Opportunity to work with leading technology brands.
• Ongoing training and development opportunities.
• Competitive salary package.

Job Description: IT Help desk Support Specialist

Industry: Manufacturing

Location: Bangsar South

Salary Range: RM 4,000 - RM 5,000

Job Summary:

We are seeking a proactive IT Support Specialist to serve as the primary on-site IT contact. This role is critical in ensuring the smooth operation of our IT infrastructure and providing excellent support to end-users. The ideal candidate will be a hands-on problem-solver with a strong foundation in Office 365 support and basic server/infrastructure maintenance.

Key Job Responsibilities:

End-User & Application Support:

• Provide first-line IT support, troubleshooting, and resolution for hardware, software, and network-related issues.
• Must-have: Demonstrate a strong understanding of the user environment ("how tenants work") to provide effective support.
• Must-have: Support, troubleshoot, and resolve common Office 365 issues including Outlook sync failures, client activation problems, and Teams functionality.
• Liaise with business divisions to manage user account lifecycle (activation, termination) and implement changes to approval matrices in systems like SAP.

Infrastructure & System Maintenance:

• Perform daily and weekly checks on IT servers, server room temperature, and environmental controls.
• Execute weekly and monthly backups for infrastructure and operational servers.
• Check, maintain, and support various IT servers (e.g., Fingerprint System, Weighing Bridge, SAP).
• Discuss, manage, and implement CCTV systems in collaboration with the Maintenance team.

Administrative & Vendor Management:

• Manage IT Operational Expenditure (Opex), including monthly network bills, copier leases, and other service fees.
• Liaise and manage all IT vendor contacts for maintenance and support.
• Manage and update the IT asset register for all hardware and software.

Must-Have Skills & Qualifications:

• Proven experience in a site-based IT support role.
• Must-have: Hands-on experience in supporting and troubleshooting Microsoft Office 365, including the Office suite and Microsoft Teams.
• Must-have: Ability to diagnose and resolve common O365 issues such as password sync failures, client not activated, and mailbox permissions.
• Must-have: A solid understanding of O365 licensing models and tenant administration.
• Practical experience in performing basic server maintenance and backup routines.
• Experience in liaising with internal stakeholders and external IT vendors.
• Strong problem-solving skills and the ability to work independently.

Preferred Qualifications:

• Experience in a manufacturing environment.
• Familiarity with SAP or other ERP systems.
• Certifications such as Microsoft 365 Fundamentals (MS-900) or Modern Desktop Administrator Associate (MD-100/101).

Job Type: Contract

Contract length: 12 months

Pay: RM3, RM5,000.00 per month

Benefits:

• Professional development

Work Location: In person

About the role

As an IT/Software Support Engineer at Jing Wei Hirain Automotive Electronics Malaysia Sdn Bhd, you will play a crucial role in providing high-quality technical support and maintenance for the company's software and IT systems. Based in Melaka, this full-time position will see you working to ensure the smooth and efficient operation of the company's technology infrastructure.

What you'll be doing

• Providing first-line technical support and troubleshooting for software and IT-related issues, both remotely and on-site
• Monitoring and maintaining the company's IT systems, including servers, networks, and databases
• Identifying and implementing solutions to optimise system performance and reliability
• Assisting with the deployment and configuration of new software and hardware
• Documenting technical processes and procedures to ensure knowledge retention
• Collaborating with cross-functional teams to address complex technical challenges
• Providing training and guidance to end-users on the effective use of IT systems

What we're looking for

• Bachelor's degree or higherin IT, Computer Science, Automation, or related fields.
• Experience of maintenance experience in factory application systems (especially MES and WMS).
• Familiarity with common factory application system architectures and maintenance processes.
• Proficiency in managing and maintaining operating systems such as Windows and Linux.
• Familiarity with database management, such as SQL Server and MySQL, capable of performing basic database operations and optimization.
• Fluency in Chinese is required, as the role involves collaboration with Chinese-speaking stakeholders.

What we offer

At Jing Wei Hirain Automotive Electronics Malaysia Sdn Bhd, we are committed to providing our employees with a comprehensive benefits package and a supportive work environment. This includes competitive remuneration, opportunities for career development, and a range of health and wellness initiatives. We encourage a healthy work-life balance and offer flexible working arrangements to support our employees' needs.

About us

Jing Wei Hirain Automotive Electronics Malaysia Sdn Bhd is a leading provider of innovative automotive electronics solutions. With a strong focus on research and development, we are committed to delivering cutting-edge technology that drives the industry forward. Our diverse team of talented professionals is dedicated to excellence, and we pride ourselves on our collaborative, supportive, and innovative company culture.

Apply now

Role Title: Global Test Centre Support Analyst

Job Type: Permanent with client

Work Mode: WFH

Job Description:

• Answer incoming technical support calls, chats and emails.
• Identify severity of case by asking the right questions, analyzing and allocating the case appropriately based on its severity.
• Provide resolutions by identifying systematic problems, researching answers; guiding test center administrators through the corrective steps.
• Document details of cases and prioritize according to urgency and importance in Salesforce.
• Monitor support queues in Salesforce and take accountability in following through with end to end resolutions.
• Escalate urgent requests or those that require a more in-depth knowledge and understanding to the attention of Level II Analysts and the Support Manager.
• Identify, recommend and communicate changes to existing procedures Work on projects and special initiatives as approved by team leads and managers.

Job Types: Full-time, Permanent

Pay: RM3, RM3,950.00 per month

Benefits:

• Health insurance
• Work from home

Job Overview

Join to apply for the Technical Support role at YL Systems Sdn Bhd .

Base pay range information is provided below. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

• To perform installation, preventive maintenance and troubleshoot for ELV System (CCTV, Card Access, Barrier Gate, Lift Access, Public Address, Intercom, SMATV, FTTH, Audio & Stage Lighting, Networking etc) and Information Communications Technology (ICT) Systems.
• Carry out maintenance, installation, configuration, start-up, testing, commissioning, troubleshooting, and technical support.
• To collaborate with Technical Manager & Technical Team Leader and/or relevant contractors by providing valuable assistance in communicating progress updates, addressing challenges, and managing resource requirements in a timely and effective manner.

• Minimum SPM / Diploma in related field.
• Able to converse in English and Mandarin.
• Workmanship skills, team player and willing to learn.
• Time management and problem-solving skills.
• Basic knowledge in reading construction drawings and layout plan.
• Minimum 1 year of experience in related field.

• YL Office
• Klang Valley

• EPF, SOCSO
• BONUS
• COMPANY OVERSEATRIP
• Working hours: 8.30am – 5.30pm

• Mid-Senior level

• Full-time

• Technology, Information and Internet

About the role

Join our dynamic team as a Technical Support professional at Proway Enterprise Group PLT. You will be responsible for providing excellent technical support and troubleshooting assistance to our valued customers. This full-time position is based in Kajang, Selangor.

What you'll be doing

• Respond to and resolve technical inquiries and issues from customers in a timely and efficient manner
• Troubleshoot and resolve customer issues related to SQL Account, SQL Payroll and SQL POS
• Provide installation and training for accounting, payroll, pos system
• Provide step-by-step guidance to customers to help them resolve their technical concerns
• Maintain detailed records of all support interactions and resolutions
• Stay up-to-date with the latest technologies and industry trends
• Other duties and special tasks as assigned from time to time

What we're looking for

• Proven experience in a technical support, preferably within the IT or accounting industry
• Strong problem-solving and analytical skills to quickly identify and resolve technical issues
• Excellent communication and interpersonal skills to provide friendly and effective support to customers
• Good understanding of common hardware, software, and networking technologies
• Ability to work independently and as part of a team
• Attention to detail and a commitment to providing high-quality service

What we offer

• Competitive salary, commissions and performance-based bonuses
• Medical benefits
• Opportunities for professional development and career advancement
• Collaborative and supportive work environment
• Flexible work arrangements and work-life balance initiatives

About us

Proway Enterprise Group PLT is providing business digitalisation solutions to meet different industry's need. With a strong focus on customer satisfaction, we strive to deliver exceptional products and services that help our clients succeed. Our team of talented professionals is dedicated to driving innovation and creating a positive impact in the communities we serve.

Apply now to join our team and be a part of our exciting journey

We are looking for a motivated Technical Support to join our team on a permanent basis (6-month probation, confirmation subject to performance).

What you'll be doing:

• Work closely with engineers to support customer requests.
• Assist in preparing quotations, proposals, and technical documents.
• Liaise with principals for product technical information.
• Provide pre- and post-sales support, including basic product training.
• Maintain records, job sheets, and technical documents.

This role is ideal for fresh graduates who want to gain real-world technical experience and build a career in engineering/IT technical support.