25,109 Jobs in Kuala Lumpur

Get AI-powered advice on this job and more exclusive features.

As part of our legal team, you are responsible for internet policy, assisting in legal matters, and providing support across the group in the areas of corporate, commercial, advisory, and litigation matters. You will act as an independent and objective administrator to review the group's daily legal and policy activities.

Requirements

• Qualified lawyer, preferably with in-house experience;
• Minimum of 1 year of legal practice as a lawyer in Malaysia with a valid practicing certificate, coupled with at least 1 year of experience in litigation;
• Degree or above in Law with relevant experience in a law firm or financial institution;
• Solid licensing administration, risk control, compliance, or legal experience.
• Familiarity with Telecom and Data Center industries will be an advantage;
• Able to identify potential risks; provide valid recommendations and preventive measures with excellent written English;
• Efficient with good time management;
• Mature, independent, self-disciplined, proactive, able to work under pressure with good interpersonal skills;
• Business travel may be required.

• Mid-Senior level

• Full-time

• Legal and Consulting

Referrals increase your chances of interviewing at LARUS Limited by 2x.

Get notified about new Lawyer jobs in Federal Territory of Kuala Lumpur, Malaysia .

WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Press Tab to Move to Skip to Content Link

Other locations: Primary Location Only

Date: 7 Apr 2025

Requisition ID: 1568272

In an ever-more volatile and unpredictable world, making the right strategic decisions is key to successful and sustained business performance. As a strategic direction advisor, you will use your analytical ability to translate the corporate strategy of leading organisations into meaningful change. Working in high-performing teams, you will help clients develop growth strategies, improve strategic decision-making and planning, define more effective operating models and develop strategic profit improvement initiatives.

You will have the opportunity to grow, too. Our structured learning and development program means you will progress personally and professionally. And working as part of a global network, you will gain unrivalled experiences across a diverse range of clients, sectors and geographies. So whenever you join, however long you stay, the exceptional EY experience lasts a lifetime.

The opportunity

We currently are seeking a highly motivated Manager/Senior Manager to lead client engagement teams, work with a wide variety of clients in the healthcare sectorto deliver professional services on strategic and global priority accounts. This role will focus on Healthcare / Life Sciences as the main sector including hospitals, pharmaceuticals, biotechnology, medical device and medical technology companies.

You will provide advices with your expertise to help companies improve their performance, assisting with implementation and execution of strategic initiatives. You will collaborate with other consulting competencies to deliver end to end solutions to clients including large-scale transformation projects. This role requires a 50:50 split between technical sector knowledge and business acumen.

Your key responsibilities

• Proactively develops broad and in-depth knowledge of related consulting methodologies and health market through on-the-job experience and training opportunities.
• Develop practice and market specific subject matter expertise
• Growth Strategy - assisting the client with developing a long-range, multi-year view of growth options and strategic recommendations
• Strategic Planning -designing a sustainable process and tools for a client to run effective strategic, long-range, and initiative investment planning processes
• Value driver-based decision support -assisting the client to identify drivers of enterprise value, and translate those drivers into planning, reporting and decision support frameworks to support strategic and operational decision-making
• Develop and drive account-planning, as well assales and delivery ofservice offerings
• Manage and control commercial aspects of the project delivery, including forecasting, budgeting and resource allocation

Skills and attributes for success

• Strong analytical and problem-solving skills
• Dedicated, innovative, resourceful, analytical and able to work under pressure
• Foundational skills in quantitative and financial analysis
• Foster an efficient, innovative and team-oriented work environment with strong drive to excel professionally

To qualify for the role, you must have

• A bachelor’s or master’s degree in healthcare administration or related field with a minimum of 5-years to 8-years of working experience, preferably at least 3-years in a business consulting role with a leading management consultancy organization. Experience in healthcare industry will be highly advantageous.
• Preferably experience in providing consulting services in strategy formulation and planning, organization design, and operation and business process improvement
• Professional presence with the ability to engage management level clients as well as internal leadership stakeholders

Ideally, you are also

• Well-versed in current trend and literature in the healthcare industry

What we look for

Highly motivated individuals with excellent problem-solving skills and the ability to prioritize shifting workloads in a rapidly changing industry. An effective communicator, you will be a confident leader equipped with strong people management skills and a genuine passion to make things happen in a dynamic organization. If you’re ready to take on a wide range of responsibilities, and are committed to seeking out new ways to make a difference, this role is for you.

What working at EY offers

EY offers a competitive remuneration package commensurate with your work experience, where you will be rewarded for your individual and team performance. We are committed to being an inclusive employer and are happy to consider flexible working arrangements (FWA), as needed, guided by our FWA Policy. Plus, we offer:

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

If you can demonstrate that you meet the criteria above, please contact us as soon as possible.

The exceptional EY experience. It’s yours to build.

EY | Building a better working world

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

Select how often (in days) to receive an alert:

EY refers to the global organization, and may refer to one or more, of the member firms of Ernst & Young Global Limited, each of which is a separate legal entity. Ernst & Young Global Limited, a UK company limited by guarantee, does not provide services to clients.

The Opportunity

Are you looking for a supportive, collaborative workplace with great teams and inspiring leaders? You’ve come to the right place. We’re looking for ambitious people who share our values and want to make every day better for people around the world. If this sounds like you, and the career below sounds exciting, we’d like to hear from you.

Position Responsibilities:

• Overseeing and are responsible for Expense closing, Expense Management & Budgeting, Project Expense Reporting Monitoring Expense Accrual balances

• Collaborating with Regional office and other departments and review and assess the appropriateness of Regional recharges

  Supporting Sales Campaign related review

• Overseeing and Support projects/initiatives assessment, including and not limited to providing financial analysis and investment evaluation

• Overseeing the Local Statutory and Regulatory Reporting in ensuring that all submissions are in order and are accurate

• Looking for opportunities and drive process simplifications and automate reporting

Required Qualifications:

• 7 to 10 years experience

• Accounting qualification

• Good stakeholder management experience

• Strong communication skills and good written English

• Working knowledge in Microsoft Word, Excel, and PowerPoint, PowerBi

• Good analytical skills

Preferred Qualifications:

• Working experience within the life insurance industry

• Experience in transforming and automating processes/workflow

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit .

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact .

Working Arrangement

• Identify, measure, and monitor liquidity risk and interest rate risk in the banking book (IRRBB) exposure taken in-country and incorporate these in shaping and execution of strategy.
• Proactively engage Country Treasurers and ALCOs in pursuit of sustainable and profitable balance sheet growth that is aligned to strategy.

Business

• Provide insights on current and forward looking IRRBB exposures, impact assessments interest income and actions available to ALCO for balance sheet optimisation.
• Support Treasury led balance sheet optimisation drives through ALCOs.
• Lead the engagement with businesses on balance sheet optimisation strategies including but not limited to asset & liability mix to manage liquidity and IRRBB while optimising returns.
• Delivery of liquidity reporting requirements.

Processes

• Drive compliance with the liquidity, funding risk and IRRBB policies & standards falling under Treasury in the Enterprise Risk Management Framework working closely with Treasury Risk.
• Implement Group policy and standard requirements in country, ensuring local addenda are prepared and approved, where required for local requirements, and documented in the Country Balance Sheet Manual.
• Participate in liquidity change projects ensuring deliverables are completed in a timely manner.
• Enhance processes and procedures and mitigate operational risk within the liquidity reporting processes.
• Review and challenge reports produced by the central Treasury team.
• Subject matter expert (SME) for liquidity and IRRBB for local reporting requirements through providing input/feedback on draft local regulations.
• Support the Country Treasurer in driving the FTP standard through:
o Identifying sub-optimal outcomes and working with Country Treasurer and Group teams to find solutions.
o Being the SME for queries regarding policy and framework.
o Supporting the roll out of FTP systems
o

• Support Treasury Markets and Trading Desk in limits proposals including tabling to ALCO for approval.
• Support the Country Treasurer and Group Resolution Planning with the Group country resolution playbook.
• Support the delivery of the Country Recovery Plan and assist the Country Treasurer in conducting fire drills.

People & Talent

• Lead through example and help build the appropriate culture and values. Collaborate with Treasury Risk and Finance.
• Motivate and develop liquidity reporting staff to enable individuals achieve their potential and ensure the team delivers on its collective agenda.
• Regularly provide feedback to drive high performance in the team.

Risk Management

• Manage liquidity risk and IRRBB. This includes limits monitoring and excess management.
• Escalate breaches in accordance with escalation procedures and propose remediation plan for structural metrics.
• Engage Treasury CRO approval of temporary limits.
• Support Country Treasurer/CFO in interactions with local regulators, ratings agencies and auditors in matters relating to liquidity and IRRBB.
• Contribute to the preparation of Board, ALCO, ExCo, and other papers on matters relating to liquidity and IRRBB.
• Support enterprise stress testing (ICAAP, local stress testing requirements, ILAAP) through:
o Providing IRRBB and Pillar 2 assessment for ICAAP.
o Undertaking the liquidity aspects of revest stress test working in conjunction with Risk.
• Support the Country Treasurer to recommend and set country board risk appetite and management action triggers for liquidity and IRRBB.
• Ensure there are appropriate and documented internal controls and procedures in place. Monitor the operation of such procedures and controls, regularly reviewing them to ensure that they reflect any changes in products, systems, standards, and regulations.

Governance

• Organisation
Allocate appropriate responsibility, accountability, and authority to liquidity team members. Ensure clarity of information flow and escalation or concerns.
• Compliance
Ensure compliance with Group Compliance policies, standards, and codes.
• Internal audit
Ensure that appropriate remedial action is taken in response to audit findings in areas of responsibility.

Other Responsibilities

• Embed Here for good and Group’s brand and values in Finance.
• Perform other responsibilities assigned under Finance to support the Bank’s activities.
• Provide cover for staff members in the department in their absence.

• Liquidity and interest rate risk in the banking book (IRRBB)
  Communication skills
  Balance sheet management
  Analytical skills

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Read our interaction guidelines:

Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at or 407-000-000.

Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility.

An Automated Employment Decision Tool (AEDT) will score your job-related skills and responses. Bias-audit & data-use details: . NYC applicants may request an alternative process or accommodation at or 407-000-000.

This job is for a Senior Director of Supply Chain in SEA and ANZ. You might like this job because it involves leading teams across countries to design and improve supply chain strategies while making a real impact on business operations.

The Supply Chain Director will lead and provide direction to managers, supervisors and indirect staff, overseeing all supply chain activities across a global, regional or multi country operation. In this role, you will design, propose and implement logistic and supply chain strategies, guidelines and procedures to meet requirements supporting long term business needs. This is a high-impact leadership role for someone who thrives in fast-paced, complex environments and is passionate about driving operational excellence across borders.

• Oversee managers and supervisors in the selection of staff and other employees.
• Approve supply and demand calculations for a large team and evaluate more complex analyses of the data.
• Contribute to cross-functional and/or cross-platform leadership teams to share knowledge, experience and best practices.
• Lead and contribute to a global, regional or multicountry team to construct forecasting, demand planning and allocation planning for a long-term outlook.
• Oversee and provide extensive leadership and integration of multiple areas in the Cargill supply chain such as customer service, supply chain planning, strategic sourcing/procurement, plant operations, and transportation and logistics.
• Other duties as assigned
• Provide strategic leadership, development and talent management activities for direct reports and their organizations, which may include forecasting resource needs, recruiting, hiring, performance management, training and budgeting. You will also collaborate with managers and supervisors in your organization to ensure staff selections align with current and future needs.

• Bachelor's degree in a related field or equivalent experience
• Minimum of eight years of related work experience, five years of supervisory experience
• Other minimum qualifications may apply

Preferred Qualifications

• Minimum 10 years of progressive experience in supply chain management, with a strong track record in fast-paced, high-volume industries (e.g., FMCG, manufacturing, E-commerce, or pharma).
• Demonstrated success in leading ERP (preferably SAP) deployments across multiple business units and countries. Experience in change management and cross-functional integration is essential.
• Deep understanding of supply chain dynamics in Southeast Asia and ANZ. Ability to navigate cultural nuances and regulatory environments across the region.
• Exceptional communication and influencing skills, with the ability to engage and align stakeholders at all levels, across diverse geographies.
• Strong analytical capabilities with a data-driven approach to decision-making. Experience in supply chain optimization, cost reduction, and digital transformation is advantageous.
• Proven ability to lead, inspire, and develop high-performing, multicultural teams across multiple locations.

To help you strive greater work-life balance, you have time-off options to relax and recharge, and resources to help you get the support needed.

We provide insurance coverage to help you financially prepare for life’s more serious situations.

Mental health is just as important as physical health. Our resources provide the support you need, when you need it.

A history of nourishing the worldCargill was founded in 1865 as a single grain warehouse in Iowa, U.S.Since then, we’ve grown to become a global partner connecting people around the planet and across the agricultural supply chain. But one thing has remained constant: our purpose of nourishing the world in a safe, responsible and sustainable way.Source: cargill.com

ELSA ENERGY Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

ELSA ENERGY Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

1 month ago Be among the first 25 applicants

Get AI-powered advice on this job and more exclusive features.

This range is provided by ELSA ENERGY. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Responsibilities

• Coordinate and manage daily logistics operations including transportation, warehousing, and inventory control.
• Ensure timely delivery and tracking of materials, equipment, and supplies to project sites.
• Liaise with freight forwarders, vendors, and contractors to optimize logistics performance.
• Monitor import/export documentation and compliance with customs regulations.
• Maintain accurate logistics records and generate periodic reports.
• Support Turnaround (TA) and maintenance activities through timely material delivery and resource allocation.
• Identify and mitigate risks in logistics planning and execution.
• Continuously improve logistics processes to reduce costs and enhance efficiency.

• Bachelor's Degree in Engineering or equivalent.
• Significant relevant experience in Oil & Gas and/or Petrochemical industry with 1 TA experience OR experience in other industries.
• Knowledge of customs, freight, and international shipping regulations.
• Strong organizational and coordination skills with the ability to multitask under pressure.
• Familiarity with logistics software and ERP systems (e.g., SAP, Oracle).
• Excellent communication and stakeholder management skills.
• Willing to work on a contract basis.

Not Applicable

Full-time

Management and Manufacturing

Oil and Gas

Note: This job posting is active. No indication of expiration is present.

TapTalent.ai Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Join to apply for the Head of Brand, Automotive, KL (RM16K - RM20K) role at TapTalent.ai

TapTalent.ai Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Join to apply for the Head of Brand, Automotive, KL (RM16K - RM20K) role at TapTalent.ai

Get AI-powered advice on this job and more exclusive features.

We're Hiring: Head of Brand!

We are looking for a visionary and dynamic Head of Brand to lead our automotive client's sales & branding initiatives and drive strategic sales and marketing efforts. The ideal candidate will possess a robust understanding of sales and brand management, market trends, and consumer behavior to enhance our client sales and market share in Malaysia.

We're Hiring: Head of Brand!

We are looking for a visionary and dynamic Head of Brand to lead our automotive client's sales & branding initiatives and drive strategic sales and marketing efforts. The ideal candidate will possess a robust understanding of sales and brand management, market trends, and consumer behavior to enhance our client sales and market share in Malaysia.

Location: Kuala Lumpur

Work Mode: Work From Office

Role: Head of Brand, Automotive

What You'll Do

Develop and implement comprehensive sales and brand strategies that align with company objectives.

To drive sales tactical campaign and leads generation.

Conduct market research to identify opportunities for brand growth and improvement.

Oversee creative development for sales and marketing materials, campaigns, and digital content.

Analyze sales and brand performance metrics and adjust strategies accordingly.

Engage with stakeholders to elevate brand visibility and market share in Malaysia, especially with the product team.

What We’re Looking For

Proven experience in automotive sales and brand management

Strong sales leadership

Exceptional communication and interpersonal skills.

Creative mindset with a passion for innovation in branding strategies.

Ability to lead teams and manage multiple projects simultaneously.

Remuneration

• Base Salary: RM16,000 and Above
• Attractive performance bonus
• Comprehensive schedule of benefits
  
  

• Seniority level Director

• Employment type Full-time

• Job function Other
• Industries IT Services and IT Consulting

Referrals increase your chances of interviewing at TapTalent.ai by 2x

Petaling Jaya, Selangor, Malaysia 4 days ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 4 days ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 8 hours ago

Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago

Petaling Jaya, Selangor, Malaysia 1 month ago

WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 4 weeks ago

Adenium Business Centre, Selangor, Malaysia 5 days ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 days ago

Federal Territory of Kuala Lumpur, Malaysia 3 days ago

Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Wilayah Persekutuan Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Petaling Jaya, Selangor, Malaysia 6 days ago

Petaling Jaya, Selangor, Malaysia 1 month ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Petaling Jaya, Selangor, Malaysia 6 days ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 months ago

Petaling Jaya, Selangor, Malaysia MYR6,000.00-MYR8,000.00 3 days ago

Petaling Jaya, Selangor, Malaysia 3 days ago

Kuala Lumpur City, Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 months ago

Kuala Lumpur City, Federal Territory of Kuala Lumpur, Malaysia 4 days ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Join to apply for the Project Manager/Service Delivery Manager role at Noventiq Malaysia .

About Us: Noventiq (Noventiq Holdings PLC) is a premier global provider of cutting-edge digital transformation and cybersecurity solutions, headquartered in London. We empower businesses to thrive in the digital age, connecting them with top-tier IT vendors and delivering our own innovative services and proprietary solutions.

Why Noventiq? Our success is driven by a robust three-dimensional strategy focused on expanding our market presence, diversifying our product portfolio, and enhancing our sales channels. Through strategic M&A activities, we are poised to capitalize on industry consolidation and achieve unprecedented growth. With a dynamic team of approximately 6,400 employees operating in around 60 countries, we have a significant footprint in regions with immense growth potential, including Latin America, EMEA, APAC, and a notable presence in India.

Your Opportunity: Join a globally recognized organization, celebrated with multiple "Great Place to Work" awards. At Noventiq, your ideas matter. We foster an environment where innovation thrives and collaboration is a cornerstone. Be a part of our journey to drive digital transformation worldwide.

Ready to Make an Impact? If you're passionate about shaping the future of digital transformation and cybersecurity, we want you on our team. Join us and be a part of a global organization where your contributions are valued, and your potential is limitless.

Job Summary: The Project Manager/Service Delivery Manager (SDM) is responsible for managing the delivery of Managed Services to customers, ensuring services meet or exceed established SLAs, and maintaining high customer satisfaction. This role will involve leading the stakeholder management process, managing escalations, and ensuring the alignment of resources and processes to deliver excellent service outcomes. You will work closely with internal teams, including engineers, project managers, and global delivery centres, to ensure the smooth operation and continuous improvement of services.

Managed Services Leadership:

• Lead and manage the delivery of Managed Services to customers, ensuring they meet contractual obligations, KPIs, and SLAs.
• Oversee and drive continuous service improvements to enhance service delivery and customer satisfaction.

Stakeholder & Customer Relationship Management:

• Serve as the primary point of contact for all Managed Services customers.
• Establish and maintain strong customer relationships, acting as a trusted advisor and service advocate.
• Manage customer expectations and ensure regular communication on service performance and improvement plans.

Risk Management And Escalation Handling:

• Identify and manage risks proactively, ensuring appropriate mitigation strategies are in place.
• Lead the resolution of escalated issues and incidents, working closely with technical teams to ensure timely resolution and minimal business impact on the customer.

Collaboration & Team Management:

• Collaborate with engineers, project managers, the global delivery centre, and other stakeholders to align on service delivery objectives.
• Coordinate resource allocation and ensure the effective delivery of Managed Services to customers.
• Mentor and guide service delivery teams to achieve optimal performance and address any service issues efficiently.

Quality Assurance And Continuous Improvement:

• Ensure the highest level of service quality through ongoing service reviews, audits, and process improvements.
• Develop and implement quality assurance processes to guarantee service delivery excellence.

Budget And Resource Management:

• Manage budgets related to service delivery, ensuring financial targets are met.
• Plan and allocate resources efficiently to meet service delivery goals and ensure cost-effective operations.

Reporting And Metrics:

• Monitor, report, and analyse service performance, providing detailed reports on service quality, SLAs, and customer satisfaction to senior management.
• Drive improvements based on feedback from performance metrics and customer feedback.

• Education: Bachelor’s degree in information technology, Business Administration, or a related field. PMP certification is an advantage.
• Experience: Minimum of 5-7 years of experience in Service Delivery Management or a similar role, preferably within a Managed Services environment.
• Technical Knowledge: Understanding of Managed Services (ITIL processes, cloud services (Azure, AWS), and IT infrastructure will be advantage).
• Leadership: Proven ability to lead and manage cross-functional teams in a matrixed environment.
• Communication Skills: Strong verbal and written communication skills, with the ability to manage stakeholder relationships effectively.
• Problem-Solving Skills: Strong analytical skills with the ability to manage risks and resolve issues in a fast-paced environment.
• Customer-Centric Focus: Demonstrated ability to build strong relationships with customers, providing high-level service and ensuring customer satisfaction.

• Working time: Monday -Friday, 9AM – 6PM
• Attractive Bonus, & Allowances for mobile, transportation, parking
• Premium Healthcare insurance
• External and Internal Training Opportunities & English class are sponsored by company
• Birthday paid day-off & Birthday gift
• Recognition program, Referral program
• Working device provided or reimbursement on personal device
• Other activities: annual company trip, year-end dinner, exciting engagement events, Coaching opportunities, etc.
• Annual Salary Review & Promotion

Don’t forget to include your CV and cover letter. We receive a lot of applications, but we try to notice each of our potential candidates.

Mid-Senior level

Full-time

Industries: IT Services and IT Consulting

Job Brief

This role involves managing the sales organization commission calculations and overseeing various aspects of brand kiosks, brand stores, retail stores, sales offices, and business offices.

Job Responsibilities

• Optimize Sales Commission Calculations: Efficiently manage and optimize the sales organization’s commission calculations to drive performance and motivation.
• Comprehensive Store Management: Oversee all operational aspects of brand kiosks, brand stores, retail stores, sales offices, and business offices to ensure seamless operations and customer satisfaction.
• Setup and Closure Efficiency: Streamline the setup and closure processes for all retail and business locations, ensuring minimal disruption and maximum efficiency.
• Compliance Audits: Conduct thorough audits to ensure all brand and retail stores, as well as business offices, adhere to compliance standards and regulations.
• Mall Management Coordination: Collaborate with mall management to enhance store performance, resolve issues promptly, and foster strong relationships.
• Expense Management: Handle and ensure timely processing of all bill payments related to brand and retail store expenses, maintaining financial accuracy and accountability.
• Tenancy Agreement Oversight: Manage the renewal of tenancy agreements for all locations, ensuring compliance and continuity of operations.
• Contractor Coordination: Source and coordinate contractors for store setups, closures, and renovations, ensuring high standards and timely execution.

Job Requirements

• Bachelor's Degree: Preferably in business administration, business management, marketing or a related field.
• At least 3 to 5 years of experience in sales administration or support roles.
• Knowledge of various commission structures (eg. flat rate, tiered, revenue-based)
• Proficiency in using excel.
• Experience in managing store operations and handling setup and closure process

Mid-Senior level

Full-time

Sales and Business Development

Retail