1951 Customer Service jobs in Kuala Lumpur

Overview

Customer Service Representative — Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

• Handle customer inquiries via live chat in a professional and timely manner.
• Assist clients with account-related questions, transaction issues, and service-related support.
• Collaborate with internal departments (IT & BA) to investigate and resolve customer concerns.
• Monitor support tickets and follow up with customers to ensure satisfactory resolution.
• Provide guidance to clients on best practices for using the platform and related services.
• Document customer feedback and escalate recurring issues for process improvement.
• Maintain accurate records of customer interactions and ensure compliance with company policies.

• Diploma / Degree in Information Technology, Computer Science, or related field.
• 1 to 3 years of experience in customer service or client support (fintech or digital services experience is an advantage).
• Proficiency in Mandarin; basic proficiency in English (written and verbal).
• Good problem-solving and analytical skills with attention to detail.
• Ability to work under pressure and manage multiple tasks in a fast-paced environment.
• Positive attitude, customer-first mindset, and willingness to go the extra mile.

• Entry level

• Full-time

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

We are looking for a high-caliber candidate with strong business acumen to unleash your potential, starting as a Customer Service Representative. Our people come from diverse backgrounds with a shared dedication to high performance and consistent results.

The purpose of the role is to achieve profitable sales by providing timely and appropriate customer service and technical expertise in response to customer needs, ensuring the successful achievement of the company's objectives and growth. The role involves providing information and technical advice via telephone or email on products and applications. The job holder needs to actively promote sales in cooperation with other sales channels.

Scope: Anchor role in Customer Service for inbound, outbound, and customer care handling in an MO or region.

• Degree in Business or related discipline
• High proficiency in English & Malay
• Team-playing skills with strong customer orientation
• Strong communication and presentation skills
• Self-motivation, highly energetic, outgoing character, and willingness to explore potential in different areas
• High ambition and potential to develop your long-term career at Hilti

We have an excellent mix of people, which makes for a more vibrant, innovative, and productive team. Success at Hilti is based on teamwork and ability, regardless of your background, even if you’ve never worked in construction before.

We’ll provide everything you need to excel, including ongoing training and responsibilities from the start. You’ll enjoy autonomy and camaraderie, managing your own diary while being part of a friendly team. We trust you to deliver outstanding results. Going the extra mile will be rewarded with development and career opportunities as you prepare for the next challenge.

About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values – Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

Job Description

Key Responsibilities

• Deliver 24 hour one-stop customer service.
• Ensures highest standard of service delivery on personalized phone services to our customers.
• Providing prompt and accurate answers, alternatives or solutions to customers with their best interests at heart.
• Handling and resolving customer complaints proficiently.
• Displaying a high level of quality and professionalism when dealing with customers.
• Assigns or acts on any required customer follow-up in accordance with Call Centre guidelines.
• Educates the customer about the Bank’s products and services and directs them toward available resources for self-help.
• Enters customer data and other relevant information into the relevant systems (as required) completely and accurately.
• Maintain high integrity in delivery of honest value in every interaction and in our conduct with customer
• Maintains confidentiality of the Bank’s customers and data.
• Proactively identifying, researching and gathering feedback from customers to improve and enhance customer’s experience.

Key Requirements

• At least a recognized Diploma with minimum 2 years’ experiences. (SPM / STPM or equivalent certificate holders with at least 5 years of work experienced may be considered).
• Ability to work on rotational shifts including weekends and Public Holidays to support 24x7 Call Centre service operations
• Fresh graduates are welcome to apply.
• Experience in Call Centre, Banking or Customer Service environment will be an advantage.
• Possess a positive mindset with a “CAN-DO” attitude and passion to deliver quality customer service.
• Possess a pleasant voice & good telephone etiquette.
• Resourceful, proactive, attentive to details and a good team player.
• Possess good communication skills (verbal and written English)

Additional Requirements

Be a Part of the UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

Lemonfridge Studio Sdn Bhd is the Malaysian arm of Lemonfridge Studio Pte Ltd, a creative and customer-focused interior design firm headquartered in Singapore. We are passionate about delivering quality design services and experiences, and we pride ourselves on being innovative, responsive, and customer-centric.

Why Join Us?

Be part of a dynamic, growing, and regional team.

Gain experience serving cross-border clients in Malaysia and Singapore.

Opportunities for professional development and internal growth.

Opportunities to travel to outstation/overseas.

Enjoy a fixed Monday to Friday schedule (10am–6pm) — no shifts.

Company-wide break during Chinese New Year (approximately 1.5 weeks) to recharge and spend time with loved ones.

Celebrate life’s special moments — on the eve of major festivities like Hari Raya, Deepavali, Christmas, and New Year, we work half-day so everyone can head home early and enjoy time with loved ones.

Key Responsibilities:

1. Core Service & Support

• Handle customer inquiries from Malaysia and Singapore via phone, email, and chat.
• Escalate complex or unresolved issues to relevant departments with clear context and documentation.
• Maintain accurate and detailed records of all customer interactions using internal systems.
• Meet and exceed service KPIs as set by the management team.

2. Service Recovery & Revenue Conversion

• Execute timely and empathetic service recovery efforts to regain customer trust and satisfaction.
• Re-engage rejected or unresponsive leads through personalized follow-ups.
• Cross-sell relevant sub-products during service interactions where appropriate.

3. Operational Flexibility

• Assist in ad hoc operational tasks to support business needs.
• Undertake special assignments or projects as directed by management.

Requirements:

• Minimum SPM or Diploma in any field.
• Minimum 1 year of experience in customer service; fresh graduates with internship experience are welcome to apply.
• Good command of English and Bahasa Malaysia; Mandarin proficiency is an added advantage.
• Proficient in Microsoft Office and Google Workspace tools.
• Strong interpersonal skills, with core traits including patience , empathy , and a problem-solving mindset .
• Skilled in multitasking and personalizing responses based on customer needs and information provided.
• Always maintains a positive and professional approach in delivering excellent customer service.
• Able to work independently with minimal supervision.

Hiring immediately - Customer Service Representatives - Banking (on-site)

Location: Jalan Raja Laut, Kuala Lumpur

Working day: Monday - Sunday; rotational 5 days a week

Working hours: Rotational shift. 8 AM to 5 PM, 2 PM to 11 PM

Salary: RM 2,500 (total package), RM 260 (shift allowance), RM 1500 (completion bonus, will be given after 6 months working)

Term and Contract: 6 months (high chance to be absorbed as permanent)

• Assist with providing solutions to inbound customer inquiries through effective problem solving and decision making
• Develop and apply thorough knowledge of practices and procedures to accomplish team goals
• Assist immediate manager with team motivation and performance monitoring
• Mentor associates to improve individual performance
• Consistently achieve individual and team performance targets under little to no direct supervision
• Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.

• Fluent in English
• Diploma and above
• No experience needed but preferred
• Fresh graduates welcomed
• Able to start on 23rd October 2023

Hilti Group is seeking a high-caliber candidate with strong business acumen to join as a Customer Service Representative in Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia.

At Hilti, we are a passionate global team committed to making construction better. As a trusted partner for productivity, safety, and sustainability, we provide our customers with innovative solutions that impact the buildings, roads, and infrastructure people rely on every day.

The purpose of the role is to achieve profitable sales by providing timely and appropriate customer service and technical expertise in response to customer needs, ensuring the successful achievement of the company's objectives and growth.

The role involves providing information and technical advice via telephone or email on products and applications, and actively promoting sales in cooperation with other sales channels.

We offer a rare combination of autonomy and camaraderie, with ongoing training and lots of responsibilities from the start. You will enjoy managing your own diary while being part of a friendly team.

To be successful in this role, you will need:

• Degree in Business or a related discipline
• High proficiency in English and Malay
• Team-playing skills with strong customer orientation
• Strong communication and presentation skills
• Self-motivation, highly energetic, outgoing character, and willingness to explore self-potential in different areas
• High ambition and potential to develop your long-term career at Hilti

We are an equal opportunities employer and welcome applications from all qualified candidates. Hilti is committed to diversity and inclusion, and we strive to create a work environment that is inclusive and respectful of all employees.

Overview

Join to apply for the Customer Service Representative role at Yaoyao Malaysia Info Tech Sdn Bhd .

Location: Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia.

This range is provided by Yaoyao Malaysia Info Tech Sdn Bhd. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

• Manage the team of CS ICs and establish SOPs.
• Responsible for the live chat communication (pre-sales & after-sales) of PH customers.
• Responsible for the maintenance of private messages and comments on the brand's official social media.
• Respond to customer needs in a timely manner, guide purchases, and improve customer retention and conversion of consultation.
• Help customers deal with after-sales problems according to the SOP process and improve customer satisfaction.
• Accurately fill in the customer service work tickets as required to ensure the completeness and accuracy of the work tickets.
• Participate in cross-department/cross-team communication and promote the rapid resolution of various pre-sales and after-sales problems.
• Closely coordinate with the international team, maintain consistency, and continuously improve customer satisfaction.

• Achieve at least Diploma certificate
• Fluent in English and Bahasa Malaysia (listening, speaking, reading, writing). Additional language is a plus.
• Has the ability to create and/or produce documents.
• Good learning ability, communication skills, execution ability and comprehension ability.
• Experience working in customer service teams, particularly for e-commerce platforms.
• Reliable and pays close attention to detail.

• EPF/SOCSO
• Annual Leave
• Medical Leave
• Annual bonus
• Performance Bonus
• Rotational shift
• Overtime pay
• Training provided
• Dynamic working environment

• Mid-Senior level

• Full-time

• Customer Service
• Retail

Overview

Customer Service Representative at Viyest Interior Design

Location: Jalan Cochrane Cheras, Kuala Lumpur, Malaysia. Employment type: Full-time. Seniority level: Associate. Job function: Customer Service. Industry: Architecture and Planning.

• Maintain a self-starter attitude while processing sales transactions and providing excellent customer service.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Record all customer requests and forward those requests to the proper departments.
• Build customer relationships and answer questions with product knowledge.
• Process orders, forms, applications, and requests.
• Keep records of customer interactions, transactions, comments, and complaints.
• Respond to customer questions and provide relevant information.
• Ensure products are delivered to customers in a timely manner and uphold company standards by all personnel.
• Collaborate with sales teams in meetings with a friendly, can-do attitude and reliable attendance.

• Required language(s): Bahasa Malaysia, English.
• Applicants must be willing to work at Jalan Cochrane Cheras.
• Preferably experienced in customer service.
• Must be able to work on weekends and public holidays.
• Training will be provided.
• Fresh graduates are encouraged to apply.

• EPF / SOCSO
• Uniform

Please submit an up-to-date CV when applying. Be quick—we are excited to receive your application soon!

Contact: (WhatsApp)

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Join to apply for the Customer Service Representative role at AFFIN Group .

Get AI-powered advice on this job and more exclusive features.

Create the future with Affin! You too can make a difference.

We continuously innovate to transform our financial services landscape - making banking better and easier. Join us at AFFIN, where open minds meet and a shared commitment to great work inspires you to make a difference.

To provide frontline service to customers. To deliver quality customer service in accordance with Bank's internal policies. To perform back office functions as well as rendering customer service support. To contribute towards branch's deposit growth and cross selling Deposit / Investment / Bancassurance / Banca Takaful products.

• To take pro-active actions to prevent fraud and losses (internal & external).
• To contribute to deposit growth by way of soliciting new accounts.
• To assist in managing cost control for the branch as per approved budget.

• Perform daily branch activities in accordance to Bank's internal policies & regulatory requirements.
• Effective cash handling and ensure Mid Day and End of Day cash balancing is performed in accordance with procedures.
• Ensure accuracy in day end balancing within reasonable time.
• Compliance to individual teller/drawer limit and to Bank's standard average serving time and average waiting time.
• Daily vouchers bundling and cross checking of vouchers at the end of day; ensure compliance with regulatory requirements such as FSA, iFSA, PDPA, AMLA, PCT, FEA, FATCA, CRS etc.
• Ensure satisfactory audit rating and issues raised are resolved within specified time frame.
• Perform filing, printing daily reports, bundling of daily vouchers, submission of documents via DIS, prepare monthly report and back room functions.

• Ensure efficient customer service level in order to meet SLA and alleviate any customer’s complaint.
• Ensure accuracy and error-free service delivery.
• Attend customer’s inquiries / complaints immediately and adhere to complaints escalation procedures.
• Maintains good rapport with internal and external customers.

• Resource management (annual leave / attendance / branch meetings).
• Participate in staff development including Structure on the Job Training (SOJT) / coaching.

• To manage and undertake ad-hoc assignments assigned by Management from time to time.
• Social commitment activities involvement (CSR).
• To ensure cleanliness of the bank’s premise & SSL area.
• Relief duties as and when required; when performing relief function – ensure compliance on on-boarding process and policy of new accounts – SA/CA/FD/SDB.

• To involve and contribute to any special event organised by branch.
• Attend training on compliance, regulatory, product knowledge, customer services and other personal development and growth.
• To incorporate AFFINBANK’s DNA to all staff in the branch and uphold teamwork spirit.

• Entry level

• Full-time

• Other
• Industries: Banking