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366 Customer Service jobs in Kuala Lumpur

Customer service

Kuala Lumpur, Kuala Lumpur Zeal Holdings Limited

Posted 4 days ago

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Job Description

About Zeal Group

Zeal Group is an award-winning FinTech organisation offering a variety of products. Founded in 2017, we have grown to a team of 700+ employees across the globe. Headquartered in London, UK, our offices and presence are spread across Europe, Asia, North & South Africa, Middle East and South America, with our Technology hub located in Cyprus and Global Hub Customer Service in Kuala Lumpur, Malaysia. We are a product and people focused company who are passionate about growth, innovative technology, and collaboration.

Role

Our Customer Service department at Zeal Group are the supportive function that helps our clients with products/ services. Ultimately they are here to fill in the gaps/ frictions within our product. Our product is self-explanatory. We would love for our client journey to become as smooth as possible, but as we are not entirely there yet so we are looking for a Customer Service leader to come onboard and bridge any gaps visible between our customers and products. Our end goal is to have a seamless experience whilst continuously improving as the days go by. We are looking to continuously exceed customer expectations.

What you will be doing :

Responsible for overseeing the customer service team (Greater China region) and ensuring that they are delivering quality service to customers.
Responsible for developing and implementing customer service policies, procedures, and standards to ensure that customer inquiries are handled in a consistent and efficient manner.
Responsible for maintaining records and reports related to customer service activities, including customer feedback.
Involving in customer complaints/ feedback handling and ensuring that they are resolved in a timely manner.
Ensure Customer Service process / policy recommendations are aligned to the strategic direction of the company and customer friendly.
Oversee hiring, orientation and training of team members to ensure a capable workforce.
Building capability within the existing CS managers and their respective team members.
Manage training needs of Customer Service team and ensuring no knowledge gap by working closely with Quality Assurance and Trainers.
Ensure Customer Service team adherence to the manuals, policies, and guidelines.
Create a unified Customer Service team through effective communication, team building, motivation, recognition, staff onboarding and exit management.
Lead Customer Service improvement projects through effective project management and leadership.
Ensure SOPs standardization are in place and minimize the need to localize steps by becoming a strong gate keeper at regional level.
Keep track of all regional customer issues, propose solutions and escalate to Global Head of CS.

What you will need :

Experience and familiar with the Greater China market and demands especially from China, Hong Kong and Taiwan.
Degree holder in any discipline. Major in Finance, Economics or business-related are preferred.
5 - 8 years of experience in Customers Service/Operations with at least 5 years of experience in managerial role.
Able to multi-task, determine priorities, and meet deadlines in a fast-paced business environment.
Attention to detail, accurate, responsible, independent, self-starter, customer oriented.
Ability to manage Stakeholder and C-level partners in the business.
Strong people skills and communication skills in English and Mandarin.
Experience gained in FX/Finance/FinTech industry is an advantage.

Rewards in return for your commitment :

Medical Benefit
Optical Benefit
Life Insurance
Meal Allowance
Travel Allowance
Health & Fitness Subsidy
Staff Referral Bonus Program
Long Service Rewards
Work Anniversary Rewards

Interview process :

Pre-Call session with the TA team – 30 minutes
1st Interview session with Hiring Manager – 1 hour
Final Interview session with Head of CS - 45mins

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Customer service

Kuala Lumpur, Kuala Lumpur Zeal Holdings Limited

Posted 4 days ago

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Job Description

Customer Service Management Team (Arabic Speaker) based in Kuala Lumpur, Malaysia to handle DUBAI Clients and Customers.

About Zeal Group

Zeal Group is an award-winning FinTech organisation offering a variety of products. Founded in 2017, we have grown to a team of 700+ employees across the globe. Headquartered in London, UK, our offices and presence are spread across Europe, Asia, North & South Africa, Middle East and South America, with our Technology hub located in Cyprus and our Global Hub for Customer Service in Kuala Lumpur, Malaysia. We are a product and people focused company who are passionate about growth, innovative technology, and collaboration.

Role

Our Customer Service department at Zeal Group is the supportive function that helps our clients with products and services. Ultimately, they are here to fill in the gaps and frictions within our product. Our product is self-explanatory. We would love for our client journey to become as smooth as possible, but as we are not entirely there yet, we are looking for a Customer Service Associate to come onboard and bridge any gaps visible between our customers and products. Our end goal is to have a seamless experience whilst continuously improving as the days go by, and we are looking to continuously exceed customer expectations.

What you will be doing:

Oversee the Middle-East Market (Dubai) customer service team and ensure that they are delivering quality service to customers.
Develop and implement customer service policies, procedures, and standards to ensure that customer inquiries are handled in a consistent and efficient manner.
Maintain records and reports related to customer service activities, including customer feedback.
Handle customer complaints and feedback, ensuring they are resolved in a timely manner.
Ensure customer service process and policy recommendations are aligned with the strategic direction of the company and are customer-friendly.
Oversee hiring, orientation, and training of team members to ensure a capable workforce.
Build capability within the existing CS managers and their respective team members.
Manage training needs of the Customer Service team and ensure no knowledge gap by working closely with Quality Assurance and Trainers.
Ensure Customer Service team adherence to the manuals, policies, and guidelines.
Create a unified Customer Service team through effective communication, team building, motivation, recognition, staff onboarding, and exit management.
Lead Customer Service improvement projects through effective project management and leadership.
Ensure SOPs standardization are in place and minimize the need to localize steps by becoming a strong gatekeeper at the regional level.
Keep track of all regional customer issues, propose solutions, and escalate to the Global Head of CS.

What you will need:

Experience and familiarity with the Middle-East market and demands, especially from Dubai.
Degree holder in any discipline; major in Finance, Economics or business-related fields are preferred.
5 - 8 years of experience in Customer Service/Operations, with at least 5 years of experience in a managerial role.
Experience in the FX/Finance industry is a must.
Able to multi-task, determine priorities, and meet deadlines in a fast-paced business environment.
Attention to detail, accuracy, responsibility, independence, self-starter, and customer-oriented.
Ability to manage stakeholders and C-level partners in the business.
Strong people skills and communication skills in English.
Arabic language proficiency is a must.
Experience in FX/Finance/FinTech industry is an advantage.

Benefits:

Medical Benefit
Optical Benefit
Life Insurance
Meal Allowance
Travel Allowance
Health & Fitness Subsidy
Staff Referral Bonus Program
Long Service Rewards
Work Anniversary Rewards
Relocation Allowance
Rental Subsidy (T&C applies)
*Employment Pass and Visa Sponsorship
*Relocation Benefits

*NOTE: Successful candidates hired will need to complete and pass the 3-week training before we submit for EP/Work Visa application.

*Candidate may need to leave the country during the EP processing before being able to come back to Malaysia.

Interview process:

Pre-Call session with the TA team – 30 minutes
1st Interview session with Hiring Manager – 1 hour
Final Interview session with Head of CS - 45 minutes

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Customer Service

Kuala Lumpur, Kuala Lumpur Star Activation

Posted 10 days ago

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Job Description

Join to apply for the Customer Service role at Star Activation Sdn Bhd

3 weeks ago Be among the first 25 applicants

Join to apply for the Customer Service role at Star Activation Sdn Bhd

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Star Activation Sdn Bhd provided pay range

This range is provided by Star Activation Sdn Bhd. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Job Responsibility

We are seeking a Customer Service to join our team. The ideal candidate will provide exceptional service by assisting customers, addressing their concerns, and ensuring a positive experience. This role requires excellent communication skills, problem-solving abilities, and a commitment to teamwork.

Â

Job Description

Develop a basic understanding of the company's products or services.
Deliver outstanding customer service by assisting customers with inquiries, resolving issues, and providing friendly and efficient support.
Handle customer complaints with patience, understanding their concerns and offering reasonable solutions.
Maintain accurate and up-to-date customer records, documenting issues, requests, and resolutions.
Assist in resolving technical issues by collaborating with relevant departments.

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Job Responsibilities

Clear and logical thinking to effectively address customer needs.
Patience and excellent communication skills for handling various customer interactions.
Strong problem-solving skills with the ability to find practical solutions.
Basic knowledge of software tools and a willingness to learn and adopt new technologies.
Demonstrate excellent teamwork and collaboration skills.
Proficiency in both Mandarin and English (spoken and written).

Job Requirements

High school diploma or equivalent (Bachelorâs degree is a plus)
Proven experience in customer service or a related field.
Excellent communication and problem-solving skillsã
Ability to handle stressful situations professionally
Able to speak and write inÂ Mandarin & English.

Job Benefits

5 Working Days and 10mins Walking Distance to LRT
Company Medical Insurance
Parking Allowance
Unlimited Tea and Snacks
Team Building Activities
Career Growth Opportunity

Seniority level

Seniority level Entry level

Employment type

Employment type Full-time

Job function

Job function Information Technology
Industries Software Development

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Customer Service

Kuala Lumpur, Kuala Lumpur Gussmann Technologies

Posted 16 days ago

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Job Description

Join to apply for the Customer Service role at Gussmann Technologies

6 days ago Be among the first 25 applicants

Join to apply for the Customer Service role at Gussmann Technologies

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Schedule & Arrange Appointments:

Coordinate and confirm customer support appointments, ensuring timely follow-ups.

Job Responsibilities

Schedule & Arrange Appointments:

Coordinate and confirm customer support appointments, ensuring timely follow-ups.

Responses To Customer

Prioritize customer inquiries and plan responses to meet their needs effectively.

Follow Up

Ensure customer issues are resolved by following up after support sessions and escalating if needed.

Document Interactions

Keep accurate records of customer issues, resolutions, and feedback.

Collaborate With Teams

Work with other departments to address customer concerns and improve service.

Maintain Satisfaction

Deliver prompt and professional support to ensure high customer satisfaction.

Tanggungjawab Pekerjaan

Jadual & Atur Temujanji:

Menyelaras dan mengesahkan temujanji sokongan pelanggan, serta memastikan susulan dilakukan tepat pada masanya.

Maklum Balas Kepada Pelanggan

Utamakan pertanyaan pelanggan dan rancang maklum balas bagi memenuhi keperluan mereka dengan berkesan.

Tindak Lanjut

Pastikan isu pelanggan diselesaikan dengan membuat tindak lanjut selepas sesi sokongan dan membuat eskalasi jika perlu.

Dokumentasi Interaksi

Simpan rekod yang tepat mengenai isu pelanggan, penyelesaian, dan maklum balas.

Bekerjasama Dengan Pasukan

Bekerjasama dengan jabatan lain untuk menangani kebimbangan pelanggan dan menambah baik perkhidmatan.

Kekalkan Kepuasan

Memberikan sokongan yang pantas dan profesional untuk memastikan tahap kepuasan pelanggan yang tinggi.

Interested candidates please submit your application through Jobstore

Seniority level

Seniority level Entry level

Employment type

Employment type Full-time

Job function

Job function Customer Service
Industries Information Services

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Sign in to set job alerts for “Customer Service Specialist” roles.

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 4 days ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Content Moderator - Listing & Content, MY Marketplace

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

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