62 Hotel Management jobs in Kuala Lumpur

Job Responsibilities

• Manage day-to-day Front Office operations related to the companyâs treasury functions, including funding, deposits, and earmarking activities.
• Prepare and deliver daily, weekly, monthly, and quarterly treasury reports, ensuring accuracy and timeliness in line with internal and regulatory requirements.
• Ensure all transactions comply with FGV Holdings Berhadâs Group Treasury policies and FGV Capital Sdn Bhdâs Standard Operating Procedures (SOP) related to Front Office functions.
• Monitor the daily cash position and invest surplus funds in approved financial instruments.
• Oversee daily cash flow and banking activities to manage funding availability and support seamless company operations.
• Identify suitable investment instruments, credit facilities, or alternative funding sources that provide optimal value to the company.
• Ensure all transactions are accurately prepared and executed within the stipulated timeframe.
• Establish and maintain strong working relationships with banking institutions and key stakeholders to support efficient treasury operations.
• Record daily transactions accurately in the Treasury Management System.
• Assist the supervisor in the preparation of reconciliation statements, other required reports and other cash arrangements within FGV Group.
• Compile and verify the completeness of all documents related to financial transactions.
• Drive continuous improvement of internal processes to enhance operational efficiency.
• Ensure all transactions are conducted in full compliance with relevant policies and procedures.
• Collaborate closely with Front Office team members, as well as Back Office and Middle Office units, to ensure smooth execution of daily treasury operations.
• Liaise with Finance representatives and relevant stakeholders across the FGV Group, including subsidiaries based outside of Malaysia, to support treasury-related activities and ensure alignment.

• Bachelorâs Degree in Accountancy/Finance/Banking or related field
• Proven experience in treasury operations, with exposure to funding, deposit management, and earmarking processes.
• Familiarity with treasury management systems, ERP software (preferably SAP), and Microsoft Office applications.

• EPF
• SOCSO
• Annual Leaves

Qualifications & Certifications

• Minimum SPM/ High school diploma or equivalent; additional certification in office administration is a plus
• 1-2 years of experience in a front desk or customer service role

Skill / Attributes / Competencies

• Proficient in Microsoft Office Suite (Word, Excel, Outlook) and other office management software
• Strong verbal and written communication skills
• Demonstrated ability to manage multiple tasks and prioritize effectively

Main Responsibilities

• Serve as primary front desk contact, greeting visitors and handling incoming calls professionally.
• Provide high-level administrative support to C-suite office.
• Manage and coordinate meeting room bookings efficiently.
• Manage incoming calls, up-keep call log record, emails, and inquiries, directing them to the appropriate departments
• Support internal teams with administrative tasks as needed.
• Ensure confidentiality and discretion in all dealings.
• Maintain an organized reception area, ensuring it is always welcoming and presentable.

Minimum Job Functions

• Schedule appointments and manage calendars for team members
• Assist with administrative tasks, including data entry and filing
• Handle incoming and outgoing mail and packages
• Support the team with special projects and events as needed

This job is about being the Front Office Manager at a hotel. You might like this job because you’ll train staff, handle guest requests, and make sure everything runs smoothly. You’ll be the go-to person for guest satisfaction and teamwork!

• Trains new front office staff in term of works and professional conducts.
• Answers letters of inquiry regarding rates and availability.
• Maintains a thorough knowledge of the room rack location, types of rooms, room rack operations, package plans, hotel facilities.
• Maintain a detailed knowledge about the hotel’s services and hours of operations.
• Monitor the appearance, standards and performance of the front office team members with an emphasis on training and teamwork.
• Ensure team members have current knowledge of hotel products, services, pricing and policies, as well as the knowledge of local area and are continuously trained to learn and understand policies and practices.
• Responsible for cash handling including float and banking
• Dealing efficiently with day-to-day billing and guest service queries.
• Ensure the effective allocation of work among various sections and shifts. Plan and control the preparation of future shifts while maintaining effective communication with the team. Additionally, ensure that the front office shift checklist is completed and adhered to.
• Allocation of all rooms to include, special requests, preference and requirement from guests or management.
• Be flexible at all times in order to cover the unexpected needs of the hotel.
• Anticipates and intervenes in all incidents of guest dissatisfaction and attempts to satisfy all such guests, within hotel policy.
• Ensure all reports prepared by the Front Office sections are accurate.

• Proven experience in a front office role within a hotel or hospitality setting.
• Demonstrated ability to train and mentor new staff members in front office operations and professional conduct.
• Strong knowledge of front office procedures, including room allocation, guest inquiries, and billing processes.
• Excellent communication skills, both written and verbal, for responding to inquiries and interacting with guests and team members.
• Highly professional demeanor and a commitment to providing excellent guest service.
• A team player with a positive attitude and the ability to foster a collaborative work environment.
• Adaptable and flexible to cover unexpected needs and shifts within the hotel.

• Be the warm welcome that sets the tone for a memorable guest experience, demonstrating genuine hospitality and professionalism.
• Acknowledge and prioritize IHG Rewards Club members, VIPs, and returning guests, both in person and on the phone.
• Take and manage guest bookings with accuracy, identifying up-selling opportunities to enhance guest stays by promoting hotel services, amenities, and packages.
• Maintain a deep understanding of and adhere to IHG Brand Standards , hotel policies, and operational processes to deliver consistent and high-quality service.
• Handle cash, credit, and digital transactions with precision, ensuring all processes align with hotel financial policies.
• Facilitate seamless check-in and check-out experiences, including verifying IDs, issuing room keys, and managing safety deposit boxes securely.
• Coordinate with housekeeping to confirm room readiness and update the Property Management System (PMS) with any changes or room allocations.
• Assist in managing guest inquiries, messages, and complaints, ensuring timely responses and escalating to management when required.
• Anticipate and fulfill guest needs by recording and acting on preferences, special requests, or recurring concerns to create personalized experiences.
• Provide accurate information on local attractions, transportation, and hotel amenities to enrich the guest's stay.
• Follow all safety and emergency procedures, including reporting incidents promptly.
• Stay trained on hotel emergency protocols and assist guests during evacuations or other critical situations.
• Collaborate with other departments to ensure seamless communication and exceptional service delivery.
• Step in to support colleagues with ad-hoc duties as needed, fostering a team-oriented work environment.
• Actively participate in team briefings, training sessions, and performance discussions to enhance personal and departmental growth.
• Represent the hotel brand with pride by maintaining a polished appearance and professional demeanor at all times.
• Always stay informed of the day’s events, activities, and occupancy levels to provide accurate and timely information to guests.
• Assist with administrative duties, including filing, preparing reports, and maintaining an organized workspace.
• Monitor and replenish front desk supplies, such as registration cards, brochures, and stationery.
• Assist with managing incoming and outgoing guest mail, package deliveries, and courier services.
• Conduct follow-ups with guests during and after their stay to ensure satisfaction and address any unresolved concerns.
• Support loyalty program initiatives by encouraging enrollment and educating guests about program benefits.

What We Need From You

• Communication skills - Guests will approach you with both concerns and compliments, so you’ll need to be easy to talk to.
• Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories.
• Fluency in the local language - extra language skills would be great, but not essential.
• Literate and tech-savvy - you’ll need a good grasp of reading, writing, basic maths and computers.
• Flexibility - night, weekend and holiday shifts are all part of the job.
• You’ll have a high school diploma or qualification. A college or university degree would be a bonus, but not essential.
• Experience - ideally you’ll have spent at least one year in a front desk or guest service position.
• Strength - sometimes you’ll need to lift, push and pull big objects up to 50lbs (23 kg). This can involve bending and kneeling

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

Overview

Assistant Front Office Manager role at Renaissance Hotels – Kuala Lumpur, Malaysia. Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process and maximizes guest and employee satisfaction and the financial performance of the department.

Job details: Job Number ; Category: Rooms & Guest Services Operations; Location: Renaissance Kuala Lumpur Hotel & Convention Centre, Kuala Lumpur, Malaysia; Schedule: Full Time; Located Remotely: No; Position Type: Management.

• Supports management of the Front Desk Team: lead, influence, and encourage others; advocate sound financial/business decision making; demonstrate honesty and integrity; lead by example.
• Encourages mutual trust, respect, and cooperation among team members.
• Supervises and manages employees; handles day-to-day operations; understands employee positions to perform duties in their absence; ensures employee recognition on all shifts.
• Establishes and maintains open, collaborative relationships with employees.
• Manages day-to-day operations, ensuring quality standards and meeting customer expectations daily.
• Develops goals and plans to prioritize, organize, and accomplish work.
• Handles complaints, settles disputes, resolves grievances, negotiates with others, and strives to improve service performance.
• Collaborates with the Front Office Manager on ways to continually improve departmental service; communicates clear and consistent Front Office goals to achieve results.
• Participates in development and implementation of corrective action plans based on guest feedback; emphasizes guest satisfaction in meetings and continuous improvement.
• Provides services above and beyond for customer satisfaction and retention; coaches team members to understand guest needs and delivers guidance and feedback.
• Empowers employees to provide excellent customer service; interacts with guests to obtain feedback on quality and service levels.
• Implements customer recognition/service programs and ensures compliance with Front Office policies, standards, and procedures.
• Monitors adherence to credit policies to reduce bad debts and rebates; participates in department meetings.

• Education and Experience:
• High school diploma or GED; 2 years of experience in guest services, front desk, or related area; or
• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

• Provides information to supervisors and co-workers by telephone, in writing, e-mail, or in person; analyzes information and evaluates results to choose the best solution.
• Informs and updates executives, peers, and subordinates on relevant information in a timely manner.
• Functions in place of the Front Office Manager in their absence and communicates critical information from meetings to Front Office staff.
• Participates in department meetings.

• Mid-Senior level

• Full-time

• Other
• Industries: Hospitality

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

At Renaissance Hotels, we believe in helping our guests experience the DNA of the neighborhoods they are visiting. We’re looking for fellow spontaneous explorers to join our team to bring the spirit of the neighborhood to our guests. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Front Office Manager at Courtyard by Marriott Kuala Lumpur South

Company Description

Courtyard by Marriott Kuala Lumpur South is a newly debuted hotel located in Old Klang Road, offering a dynamic environment for individuals driven by passion. As a member of Marriott Bonvoy, we are committed to helping our guests move forward.

Role Description

This is a full-time on-site role for an Assistant Front Office Manager located in WP. Kuala Lumpur. The Assistant Front Office Manager will be responsible for office administration, ensuring customer satisfaction, providing exceptional customer service at the front office, and effective communication with guests and team members.

Qualifications

• Customer Satisfaction and Customer Service skills
• Front Office operations knowledge
• Excellent organizational and multitasking abilities
• Previous experience in a hotel or hospitality industry is a plus
• Bachelor's degree in Hospitality Management or related field