155 Hotel Management jobs in Kuala Lumpur

Responsibilities:

• Assist in welcoming and registering guests, ensuring a smooth check-in and check-out process.
• Provide attentive and responsive service to guest requests and inquiries.
• Help maintain accurate guest records and preferences in the system.
• Support the preparation of daily shift reports and guest billing.
• Ensure the front desk area is clean, organized, and welcoming.
• Promote hotel services and amenities, including up-selling rooms and facilities.
• Assist with daily administrative tasks and guest communications.
• Handle guest payments and follow hotel credit policies.

Job Type: Internship

Contract length: 3-6 months

Pay: From RM800.00 per month

Benefits:

• Free parking
• Meal provided

Location:

• Kuala Lumpur (Preferred)

An Intern in the Culinary / Food & Beverage / Front Office / Engineering/ Hotel Management , will gain practical, hands on experience in day to day operations, customer service and food preparation in a professional environment. This internship is ideal for students eager to explore the dynamic world of F&B or hospitality services.

Job Types: Internship, Student job

Contract length: 3 months

Pay: RM400.00 per month

Benefits:

• Free parking
• Maternity leave
• Meal provided
• Opportunities for promotion
• Parental leave

Work Location: In person

Overview

Join to apply for the Guest Services Agent role at Mandarin Oriental .

Mandarin Oriental Kuala Lumpur is looking for a Guest Services Agent to join our Front Office team.

Based at the Mandarin Oriental Kuala Lumpur / within the Front Office Department in Kuala Lumpur, the Guest Services Agent is responsible for meeting and exceeding guest expectations by providing efficient and courteous Front Desk service in accordance with Legendary Quality Experiences. The Guest Services Agent reports to the Front Office Manager / Reception Manager.

• Meet and greet guests at the Front Desk to perform check-in, check-out, and provide any other assistance, escort guests to their rooms and assign rooms according to guest preferences, ensuring consistency in service delivery to enhance guest experiences through LQE.
• Ensure effective implementation of the IMS policy and procedures.
• Ensure operational compliance with legal regulations and other requirements.

• Greet guests warmly and professionally upon arrival.
• Handle guest check-ins and check-outs efficiently and accurately.
• Follow hotel policies, safety guidelines, and standard operating procedures.
• Respond promptly and courteously to guest inquiries, requests, and concerns.

• Learning & Development: We craft learning and development programmes to support your growth at various career stages.
• MOstay: Complimentary nights and attractive rates for you and your loved ones as part of the MOstay programme.
• Health & Colleague Wellness: Health benefits and wellness programmes for colleagues globally.
• EPF (Employees Provident Fund) contributions (higher than the norm).
• SOCSO (Social Security Organisation) & EIS (Employment Insurance System).
• Public holiday entitlement based on the Malaysian calendar.
• Exceptional rest area & colleague engagement activities.

• Entry level

• Full-time

• Other

• Hospitality

GUEST SERVICES AGENT About the job

Based at the Mandarin Oriental Kuala Lumpur / within the Front Office Department in Kuala Lumpur, the Guest Services Agent is responsible for meeting and exceeding guest expectations by providing efficient and courteous Front Desk service in accordance with Legendary Quality Experiences. The Guest Services Agent reports to the Front Office Manager / Reception Manager.

• Meet and greet guests at the Front Desk to perform check-in, check-out, and provide any other assistance; escort guests to their rooms and assign rooms according to guest preferences, ensuring consistency in service delivery to enhance guest experiences through LQE.

• Ensure effective implementation of the IMS policy and procedures

• Ensure operational compliance with legal regulations and other requirements

• Greet guests warmly and professionally upon arrival.

• Handle guest check-ins and check-outs efficiently and accurately.

• Follow hotel policies, safety guidelines, and standard operating procedures.

• Respond promptly and courteously to guest inquiries, requests, and concerns.

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.

• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.

• Health & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

• EPF (Employees Provident Fund) contributions (higher than the norm)

• SOCSO (Social Security Organisation) & EIS (Employment Insurance System)

• Public holiday entitlement based on Malaysian calendar

• Exceptional rest area & colleagues engagement activities.

Guest Services Agent

JR-01246

Rooms

Full time

Permanent

Mandarin Oriental, Kuala Lumpur

GUEST SERVICES AGENT

Mandarin Oriental Kuala Lumpur is looking for a Guest Services Agent to join our Front Office team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world's most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Kuala Lumpur is a luxurious urban resort located in the heart of Kuala Lumpur and enjoys an unrivalled location next to the iconic Petronas Twin Towers, KL Convention Centre, and prestigious Suria KLCC mall.

About the job

Based at the Mandarin Oriental Kuala Lumpur / within the Front Office Department in Kuala Lumpur, the Guest Services Agent is responsible for to meet and exceed guest expectations by providing efficient and courteous Front Desk service in accordance with Legendary Quality Experiences. The Guest Services Agent reports to the Front Office Manager / Reception Manager.

As Guest Service Agent, you will be responsible for the following duties:

• Responsible to meet and greet guests at the Front Desk to perform check-in, check-out, and provide any other assistance, to escort guests to their rooms and assigning of rooms according to guest preferences and ensuring consistency in service delivery in order to enhance guest experiences through LQE.
• Ensure effective implementation of the IMS policy and procedures
• Ensure operational compliance to legal regulations and other requirements

As Guest Service Agent, we expect from you:

• Greet guests warmly and professionally upon arrival.
• Handle guest check-ins and check-outs efficiently and accurately.
• Follow hotel policies, safety guidelines, and standard operating procedures.
• Respond promptly and courteously to guest inquiries, requests, and concerns.

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it's important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• EPF (Employees Provident Fund) contributions (higher than the norm)
• SOCSO (Social Security Organisation) & EIS (Employment Insurance System)
• Public holiday entitlement based on Malaysian calendar
• Exceptional rest area & colleagues engagement activities.

We're Fans. Are you?

GUEST SERVICES AGENT

Mandarin Oriental Kuala Lumpur is looking for a Guest Services Agent to join our Front Office team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world's most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Kuala Lumpur is a luxurious urban resort located in the heart of Kuala Lumpur and enjoys an unrivalled location next to the iconic Petronas Twin Towers, KL Convention Centre, and prestigious Suria KLCC mall.

About the job

Based at the Mandarin Oriental Kuala Lumpur / within the Front Office Department in Kuala Lumpur, the Guest Services Agent is responsible for to meet and exceed guest expectations by providing efficient and courteous Front Desk service in accordance with Legendary Quality Experiences. The Guest Services Agent reports to the Front Office Manager / Reception Manager.

As Guest Service Agent, you will be responsible for the following duties:

• Responsible to meet and greet guests at the Front Desk to perform check-in, check-out, and provide any other assistance, to escort guests to their rooms and assigning of rooms according to guest preferences and ensuring consistency in service delivery in order to enhance guest experiences through LQE.
• Ensure effective implementation of the IMS policy and procedures
• Ensure operational compliance to legal regulations and other requirements

As Guest Service Agent, we expect from you:

• Greet guests warmly and professionally upon arrival.
• Handle guest check-ins and check-outs efficiently and accurately.
• Follow hotel policies, safety guidelines, and standard operating procedures.
• Respond promptly and courteously to guest inquiries, requests, and concerns.

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it's important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• EPF (Employees Provident Fund) contributions (higher than the norm)
• SOCSO (Social Security Organisation) & EIS (Employment Insurance System)
• Public holiday entitlement based on Malaysian calendar
• Exceptional rest area & colleagues engagement activities.

We're Fans. Are you?

Imperial Lexis Kuala Lumpur

Responsibilities

1. Manage guest check-ins and check-outs efficiently.
2. Verify guest information, process payments, and issue room keys.
3. Handle room reservations, cancellations, and modifications.
4. Manage guest billing and process payments accurately.
5. Meet and greet guests and attend to guest's request.
6. Any other tasks assigned by the management.

Job Requirements

• Candidate must possess at least a Certificate or Diploma in Hotel Management, Hospitality or related field.
• Fresh graduates or working experience in a similar capacity in a 4/5 star hotel will be added advantage.

Company Description
At Accor, we believe that hospitality is a work of heart. We understand the ways in which individual passion for our work and a shared sense of accomplishment create a more rewarding experience for our guests. We foster this culture through a diverse and inclusive workplace that values the contribution of each and every member of our team. We are committed to taking positive action in terms of business ethics and integrity, responsible tourism, sustainable development, community outreach, and diversity and inclusion. With an expansive portfolio of iconic hotels and brands, Accor offers boundless opportunities for career advancement and professional development across the globe.

Join a team where you can be all you are, grow and create your path, work with purpose, and enjoy and feel valued.

This is a high-impact role with growth opportunities for an ambitious applicant. Make it your next move.

Job Description
We are seeking an enthusiastic and customer-focused Guest Services Supervisor to join our team in Kuala Lumpur, Malaysia. As a key member of our front-of-house operations, you will lead and inspire our Guest Services team to deliver exceptional experiences throughout our guests' journey.

• Supervise and mentor the Front Desk team, ensuring the highest standards of hospitality and service are maintained
• Oversee daily operations, including check-ins, check-outs, and guest inquiries
• Maximize upsell and cross-sell opportunities, recommending room upgrades, additional services, and amenities
• Manage guest folios and handle cash and credit card transactions accurately
• Coordinate effectively with other departments to fulfill guest requests and resolve issues promptly
• Maintain guest recognition programs and handle guest complaints with empathy and professionalism
• Ensure smooth VIP management and efficient room blocking
• Supervise luggage assistance and provide detailed information about room features and amenities
• Maintain a clean, safe, and welcoming environment in the hotel's public areas
• Conduct regular training sessions to enhance team performance and guest satisfaction
• Monitor and analyze guest feedback to identify areas for improvement

Qualifications

• Minimum of an 'O' level qualification; Diploma or Degree in Hospitality or related field preferred
• At least 2 years of experience in a luxury hotel setting
• Excellent written and verbal communication skills in English; proficiency in a second language is a plus
• Strong leadership abilities and team management skills
• In-depth knowledge of front office operations and guest services procedures
• Proficiency in Opera (PMS) or similar property management systems
• Experience in staff rostering, room assignment, and inventory management
• Exceptional problem-solving skills and ability to make quick, informed decisions
• Strong customer service orientation with a passion for exceeding guest expectations
• Excellent multitasking abilities and efficient time management skills
• Flexibility to work different shifts, including weekends and holidays
• Ability to thrive in a fast-paced, dynamic environment
• Demonstrated commitment to professional development and continuous learning

Additional Information

Join us at Accor, where
life pulses
with
passion
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.

By joining us, you will become a Heartist, because hospitality is, first and foremost, a work of heart.

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Hospitality
is
a
work
of
heart
,
Join
us and
become
a
Heartist
.

GUEST SERVICES AGENT

Mandarin Oriental Kuala Lumpur is looking for a Guest Services Agent to join our Front Office team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world's most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Kuala Lumpur is a luxurious urban resort located in the heart of Kuala Lumpur and enjoys an unrivalled location next to the iconic Petronas Twin Towers, KL Convention Centre, and prestigious Suria KLCC mall.

About the job

Based at the Mandarin Oriental Kuala Lumpur / within the Front Office Department in Kuala Lumpur, the Guest Services Agent is responsible for to meet and exceed guest expectations by providing efficient and courteous Front Desk service in accordance with Legendary Quality Experiences. The Guest Services Agent reports to the Front Office Manager / Reception Manager.

As Guest Service Agent, you will be responsible for the following duties:

• Responsible to meet and greet guests at the Front Desk to perform check-in, check-out, and provide any other assistance, to escort guests to their rooms and assigning of rooms according to guest preferences and ensuring consistency in service delivery in order to enhance guest experiences through LQE.
• Ensure effective implementation of the IMS policy and procedures
• Ensure operational compliance to legal regulations and other requirements

As Guest Service Agent, we expect from you:

• Greet guests warmly and professionally upon arrival.
• Handle guest check-ins and check-outs efficiently and accurately.
• Follow hotel policies, safety guidelines, and standard operating procedures.
• Respond promptly and courteously to guest inquiries, requests, and concerns.

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it's important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• EPF (Employees Provident Fund) contributions (higher than the norm)
• SOCSO (Social Security Organisation) & EIS (Employment Insurance System)
• Public holiday entitlement based on Malaysian calendar
• Exceptional rest area & colleagues engagement activities.

We're Fans. Are you?