What Jobs are available for Hotel Management in Kuala Lumpur?

Overview At Accor, we believe that hospitality is a work of heart. We foster a diverse and inclusive workplace that values the contribution of each team member. With an expansive portfolio of iconic hotels and brands, Accor offers opportunities for career advancement and professional development across the globe.

Job Description We are seeking an enthusiastic and customer-focused Guest Services Agent to join our team in Kuala Lumpur, Malaysia. As a Guest Services Agent, you will be the first point of contact for our guests, ensuring their stay is comfortable, enjoyable, and memorable from check-in to check-out.

Provide a warm welcome and efficient check-in/check-out process for guests

Answer guest inquiries and address their needs promptly and courteously

Process reservations, room assignments, and guest requests accurately

Handle telephone calls and emails professionally, redirecting or assisting as needed

Maintain up-to-date knowledge of hotel services, local attractions, and events in Kuala Lumpur

Collaborate with other departments to ensure guest satisfaction and resolve any issues

Manage and update guest accounts, including billing and payments

Assist with concierge services, such as arranging transportation or making restaurant reservations

Ensure the lobby and front desk areas are clean, organized, and presentable at all times

Handle emergency situations calmly and efficiently, following hotel protocols

Maintain guest confidentiality and adhere to data protection policies

Positions are open for Malaysians & Permanent Resident only

Qualifications

Excellent verbal and written communication skills in English

Previous experience in customer service, preferably in the hospitality industry

Proficiency in using Property Management Systems (PMS) and Microsoft Office applications

Strong interpersonal and problem-solving abilities

Highly responsible, reliable, and detail-oriented

Ability to work well under pressure in a fast-paced environment

Excellent teamwork skills and ability to collaborate effectively with other departments

Flexibility to work various shifts, including weekends and holidays

Ability to remain calm, courteous, and focused on guest needs at all times

Knowledge of local attractions and services in Kuala Lumpur

High school diploma or equivalent; hospitality-related degree is an advantage

Fresh Graduates are welcome to apply

Additional Information Join us at Accor, where life pulses with passion! Accor gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. You will be in a caring environment and a team where you can be all you are, grow, and pursue career opportunities in your hotel or in other hospitality environments, in your country or anywhere in the world. You will enjoy exclusive benefits and recognition for your daily commitment. Hospitality is a work of heart. Join us and become a Heartist®.

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JLL Seksyen 10, Federal Territory of Kuala Lumpur, Malaysia

Concierge - Guest Services (JLL) Join to apply for the

Concierge - Guest Services

role at

JLL .

Location: Kuala Lumpur, Malaysia

Overview

Responsibilities and requirements for the Concierge - Guest Services role at JLL in Kuala Lumpur.

Responsibilities

Welcome all guests that approach or walk by the front desk – personalized greetings whenever possible.

Manage the guest & VIP registration process seamlessly.

Lead guest engagement as the main point of contact at the front desk.

Respond to all guests’ requests for assistance & information with respect, sensitivity & transparency.

Acknowledge all guests’ concerns, comments & complaints with discretion & the utmost urgency.

Promptly respond to telephone calls in a friendly & professional manner.

Complete all duties during the shift & ensure a concise hand over is conducted.

Monitor cleanliness and image of common areas to ensure they are clear of rubbish and always neat and tidy.

Guide and provide information to guests about nearby places of interest (e.g., MRT, eateries, other tenant companies).

Guest Experience & Engagement

Welcome all guests that approach or walk by the front desk – personalized greetings whenever possible.

Manage the guest & VIP registration process seamlessly.

Lead guest engagement as the main point of contact at the front desk.

Respond to all guests’ requests for assistance & information with respect, sensitivity & transparency.

Acknowledge all guests’ concerns, comments & complaints with discretion & the utmost urgency.

Promptly respond to telephone calls in a friendly & professional manner.

Complete all duties during the shift & ensure a concise hand over is conducted.

Monitor cleanliness and image of common areas to ensure clear of rubbish and always neat and tidy.

Guide and provide information to guests about nearby places of interest (e.g., MRT, eateries, other tenant companies).

Proactive Workplace Management

Proactive resets of front desk and foyer to ensure highest levels of presentation.

Work closely with HSBC teams and other building tenants to ensure a consistent level of service is delivered across the building.

Workplace Etiquette

Ensure the building and relevant equipment/technology are in perfect working order.

Ensure grooming is up to the highest level as you represent the face of the building.

Maintain the highest level of customer satisfaction and service at all times; a level comparable to a Premier Lounge or High-End Hotel.

Maintain positive relations with all guests & telephone enquiries – keep emotions in check and avoid workplace gossip.

Follow company procedures with respect to grooming, performance & conduct standards as detailed in the employee handbook & Customer Experience trainings.

Be a trustworthy source of information, support and advice.

Any other reasonable request within your range of competence as required by the Guest Services Manager and management.

Help support & coordinate workplace initiatives, including any communications campaigns associated.

Identify areas of improvement in delivery of the services and processes; work with counterparts to ensure consistent service delivery and implement changes as required.

Seniority level

Entry level

Employment type

Full-time

Job function

Other

Referrals increase your chances of interviewing at JLL by 2x.

Sign in to set job alerts for “Concierge” roles.

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**JLL empowers you to shape a brighter way**.Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people

and empowering them to

thrive, grow meaningful careers and to find a place where they belong.

Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.**Guest Experience & Engagement:**-

Welcome all guests that approach or walk-by the front desk – personalized greetings whenever possible.-

Manage the guest & VIP registration process seamlessly.-

Lead guest engagement as the main point of contact at the front desk.-

Respond to all guests’ requests for assistance & information with respect, sensitivity & transparency.-

Acknowledge all guests’ concerns, comments & complaints with discretion & the utmost urgency.-

Promptly respond to telephone calls in a friendly & professional manner.-

Complete all duties during the shift & ensure a concise hand over is conducted.-

Monitor cleanliness and image of common areas to ensure clear of rubbish and always neat and tidy-

To guide and provide information to guests about nearby places of interest ( Eg : MRT, eateries, other tenant companies )**Proactive Workplace Management:**-

Proactive resets of front desk and foyer to ensure highest levels of presentation.-

Work closely with HSBC teams and other building tenants to ensure a consistent level of service is delivered across the building**Workplace Etiquette:**-

Ensure the building and relevant equipment / technology is in perfect working order.- Ensure grooming is at the highest level possible as you represent the face of the building-

Ensure that the highest level of customer satisfaction & service is offered & maintained at all times; a level comparable to a Premier Lounge or High-End Hotel.-

Maintain positive relations with all guests & telephone enquiries – keeping emotions in check & avoiding workplace gossip.-

Follow company procedures with respect to grooming, performance & conduct standards as detailed in the employee handbook & Customer Experience Trainings.-

Trustworthy source of information, support and advice.-

Ensure the building and relevant equipment / technology is in perfect working order-

Any other reasonable request within your range of competence as required by the Guest Services Manager and management.-

Help support & coordinate Workplace initiatives; including any communications campaigns associated- Identify areas of improvement in delivery of the services and processes, work closely with the counterparts to ensure a consistent level of service delivery across the company and implement change as required.**Location:**On-site –Kuala Lumpur, Malaysia***JLL Privacy Notice***JLL, together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our .For additional details please see our career site pages for each country.At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world.For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500 company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit . #J-18808-Ljbffr

GUEST SERVICES AGENT

About the job

Based at the Mandarin Oriental Kuala Lumpur / within the Front Office Department in Kuala Lumpur, the Guest Services Agent is responsible for meeting and exceeding guest expectations by providing efficient and courteous Front Desk service in accordance with Legendary Quality Experiences. The Guest Services Agent reports to the Front Office Manager / Reception Manager. As Guest Service Agent, you will be responsible for the following duties:

Meet and greet guests at the Front Desk to perform check-in, check-out, and provide any other assistance; escort guests to their rooms and assign rooms according to guest preferences, ensuring consistency in service delivery to enhance guest experiences through LQE.

Ensure effective implementation of the IMS policy and procedures

Ensure operational compliance with legal regulations and other requirements

As Guest Service Agent, we expect from you:

Greet guests warmly and professionally upon arrival.

Handle guest check-ins and check-outs efficiently and accurately.

Follow hotel policies, safety guidelines, and standard operating procedures.

Respond promptly and courteously to guest inquiries, requests, and concerns.

Our commitment to you

Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.

MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.

Health & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

EPF (Employees Provident Fund) contributions (higher than the norm)

SOCSO (Social Security Organisation) & EIS (Employment Insurance System)

Public holiday entitlement based on Malaysian calendar

Exceptional rest area & colleagues engagement activities.

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Mercure Hotels Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Guest Services Supervisor Company Description At Accor, we believe that hospitality is a work of heart. We understand the ways in which individual passion for our work and a shared sense of accomplishment create a more rewarding experience for our guests. We foster this culture through a diverse and inclusive workplace that values the contribution of each and every member of our team. We are committed to taking positive action in terms of business ethics and integrity, responsible tourism, sustainable development, community outreach, and diversity and inclusion. With an expansive portfolio of iconic hotels and brands, Accor offers boundless opportunities for career advancement and professional development across the globe.

Job Description We are seeking an enthusiastic and customer-focused Guest Services Supervisor to join our team in Kuala Lumpur, Malaysia. As a key member of our front-of-house operations, you will lead and inspire our Guest Services team to deliver exceptional experiences throughout our guests' journey.

Supervise and mentor the Front Desk team, ensuring the highest standards of hospitality and service are maintained

Oversee daily operations, including check-ins, check-outs, and guest inquiries

Maximize upsell and cross-sell opportunities, recommending room upgrades, additional services, and amenities

Manage guest folios and handle cash and credit card transactions accurately

Coordinate effectively with other departments to fulfill guest requests and resolve issues promptly

Maintain guest recognition programs and handle guest complaints with empathy and professionalism

Ensure smooth VIP management and efficient room blocking

Supervise luggage assistance and provide detailed information about room features and amenities

Maintain a clean, safe, and welcoming environment in the hotel's public areas

Conduct regular training sessions to enhance team performance and guest satisfaction

Monitor and analyze guest feedback to identify areas for improvement

Qualifications

Minimum of an 'O' level qualification; Diploma or Degree in Hospitality or related field preferred

At least 2 years of experience in a luxury hotel setting

Excellent written and verbal communication skills in English; proficiency in a second language is a plus

Strong leadership abilities and team management skills

In-depth knowledge of front office operations and guest services procedures

Proficiency in Opera (PMS) or similar property management systems

Experience in staff rostering, room assignment, and inventory management

Exceptional problem-solving skills and ability to make quick, informed decisions

Strong customer service orientation with a passion for exceeding guest expectations

Excellent multitasking abilities and efficient time management skills

Flexibility to work different shifts, including weekends and holidays

Ability to thrive in a fast-paced, dynamic environment

Demonstrated commitment to professional development and continuous learning

Additional Information Join us at Accor, where life pulses with passion! As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status‑quo. By joining us, you will become a Heartist®. You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world! You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment. Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Seniority Level Mid‑Senior level

Employment Type Full‑time

Job Function Other

Industries Hospitality

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Overview Join to apply for the

Guest Services Agent

role at

Mandarin Oriental .

Mandarin Oriental Kuala Lumpur is looking for a Guest Services Agent to join our Front Office team.

About The Job Based at the Mandarin Oriental Kuala Lumpur / within the Front Office Department in Kuala Lumpur, the Guest Services Agent is responsible for meeting and exceeding guest expectations by providing efficient and courteous Front Desk service in accordance with Legendary Quality Experiences. The Guest Services Agent reports to the Front Office Manager / Reception Manager.

Responsibilities

Meet and greet guests at the Front Desk to perform check-in, check-out, and provide any other assistance, escort guests to their rooms and assign rooms according to guest preferences, ensuring consistency in service delivery to enhance guest experiences through LQE.

Ensure effective implementation of the IMS policy and procedures.

Ensure operational compliance with legal regulations and other requirements.

We Expect From You

Greet guests warmly and professionally upon arrival.

Handle guest check-ins and check-outs efficiently and accurately.

Follow hotel policies, safety guidelines, and standard operating procedures.

Respond promptly and courteously to guest inquiries, requests, and concerns.

Our commitment to you

Learning & Development: We craft learning and development programmes to support your growth at various career stages.

MOstay: Complimentary nights and attractive rates for you and your loved ones as part of the MOstay programme.

Health & Colleague Wellness: Health benefits and wellness programmes for colleagues globally.

EPF (Employees Provident Fund) contributions (higher than the norm).

SOCSO (Social Security Organisation) & EIS (Employment Insurance System).

Public holiday entitlement based on the Malaysian calendar.

Exceptional rest area & colleague engagement activities.

Seniority level

Entry level

Employment type

Full-time

Job function

Other

Industries

Hospitality

#J-18808-Ljbffr

**Additional Information**
**Job Number**
**Job Category** Rooms & Guest Services Operations
**Location** JW Marriott Hotel Kuala Lumpur, 183 Jalan Bukit Bintang, Kuala Lumpur, Wilayah Persekutuan, Malaysia, 55100VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room. Advise guest of messages. Clear departures in computer system. Coordinate with Housekeeping to track room status and guest concerns. File guest paperwork or documentation. Operate telephone switchboard station. Run and check daily reports, contingency lists, and credit card authorization reports. Supply guests with directions and information. Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests' satisfaction. Arrange transportation for guests/visitors. Count and secure bank at beginning and end of shift. Cash-guests' checks, process all payment types, vouchers, paid-outs, charges, and provide change. Notify Loss Prevention/Security of any reports of theft.
Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of employees. Comply with quality assurance standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

**JLL empowers you to shape a brighter way**.Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people

and empowering them to

thrive, grow meaningful careers and to find a place where they belong.

Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.Appraisal Property Management (APM) have been appointed to provide comprehensive Property and Asset Management services for Kuala Lumpur’s newest office tower which is expected to be completed in the coming weeks. APM is part of the JLL group, a global leader in the provision of property and investment services. We will provide operational and engineering services, security and emergency services, tenancy lease administration, customer experience, financial management and asset planning utilising the specialist skills of a diverse and motivated team of professionals based at the building at TRX, Kuala Lumpur.The property should be considered as a market leader in tenant and visitor experience, providing a level of service ordinarily experienced in a five star hospitality environmentThe primary focus is to ensure maximum customer satisfaction, by fostering good working relationships with customers and ensuring they are kept up to date with events within the building either by direct communication or via the dedicated property web site and portal. The role is also principally responsible for the property customer engagement, event and placemaking program.

You will play a vital role in ensuring timely and accurate communications with the property community, and in ensuring that disruption and inconvenience is minimized as much as possible.**Key Responsibilities***What this job involves :**Working at the centre of the onsite property team, the Guest Services Lead - Customer Interaction is responsible for the following**Guest Experience & Engagement:*** Welcome all guests that approach or walk-by the front desk – personalized greetings whenever possible.* Manage the guest & VIP registration process seamlessly.* Lead guest engagement as the main point of contact at the front desk.* Respond to all guests’ requests for assistance & information with respect, sensitivity & transparency.* Acknowledge all guests’ concerns, comments & complaints with discretion & the utmost urgency.* Promptly respond to telephone calls in a friendly & professional manner.* Complete all duties during the shift & ensure a concise hand over is conducted.* Monitor cleanliness and image of common areas to ensure clear of rubbish and always neat and tidy* To guide and provide information to guests about nearby places of interest ( Eg : MRT, eateries, other tenant companies )**Proactive Workplace Management:*** Proactive resets of front desk and foyer to ensure highest levels of presentation.* Work closely with internal teams and other building tenants to ensure a consistent level of service is delivered across the building

**Workplace Etiquette:*** Ensure the building and relevant equipment / technology is in perfect working order. Ensure grooming is at the highest level possible as you represent the face of the building**Additional Duties and Responsibilities*** Ensure that the highest level of customer satisfaction & service is offered & maintained at all times; a level comparable to a Premier Lounge or High-End Hotel.* Maintain positive relations with all guests & telephone enquiries – keeping emotions in check & avoiding workplace gossip.* Follow company procedures with respect to grooming, performance & conduct standards as detailed in the employee handbook & Customer Experience Trainings.* Trustworthy source of information, support and advice.* Ensure the building and relevant equipment / technology is in perfect working order* Any other reasonable request within your range of competence as required by the Guest Services Manager and management.* Help support & coordinate Workplace initiatives; including any communications campaigns associated* Identify areas of improvement in delivery of the services and processes, work closely with the counterparts to ensure a consistent level of service delivery across the company and implement change as required.**Skills**Languages:* Must be fluent in English and the local language, ability to converse in other languages would be advantageous but not a requirement* Demonstrated ability to deal with ambiguity, complaint and solve complex problems timely and effectively* Strong interpersonal and communication skills to engage with all levels of seniority.* Excellent PC skills, proficient in Microsoft Word and Excel.* Interest in continuous improvement and development.* Excellent organizational skills required.* Demonstrated integrity, dependability, responsibility, accountability, self- awareness, work ethic, and empathy.**Experience**At least 2-3 years’ experience in Hospitality, Facilities Management, Airline Industry or Customer Experience discipline.**Qualifications**Degree in hospitality or related field is preferred but not required.**What you can expect from us**At APM/JLL, we make sure that you become the best version of yourself by helping you realize your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.**More reasons to join APM & JLL*** We are a true multinational global powerhouse having both International and Local footing in the real estate industry with over 220 offices worldwide for career advancement.* We are unified by a collaborative culture that fosters integrity, commitment with one another and strength in cultural diversity with team members from different nationalities and backgrounds, being truly International.* We are recognised as a leading real estate investment and consultancy firm both globally and locally with a technology and innovation oriented drive.**Location:**On-site –Kuala Lumpur, Malaysia***JLL Privacy Notice***JLL, together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our .For additional details please see our career site pages for each country.At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world.For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500 company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle #J-18808-Ljbffr

Overview

Location: Kuala Lumpur, Malaysia. Join or sign in to apply for the Concierge - Guest Services-2 role at JLL. This role is part of Appraisal Property Management (APM), appointed to provide property and asset management services for Kuala Lumpur’s newest office tower. The property aims to be a market leader in tenant and visitor experience, delivering service levels typically found in a five-star hospitality environment. The primary focus is to ensure maximum customer satisfaction by fostering strong relationships with customers and keeping them informed about events within the building via direct communication or the dedicated property website and portal. The role is primarily responsible for property customer engagement, event and placemaking programs, and timely, accurate communications with the property community to minimize disruption. Responsibilities

Welcome all guests at the front desk with personalized greetings when possible and manage the guest & VIP registration process seamlessly. Lead guest engagement as the main point of contact at the front desk; respond to all guests’ requests for assistance and information with respect and transparency. Acknowledge concerns, comments and complaints with discretion and urgency; respond to telephone calls in a friendly and professional manner. Ensure duties are completed during the shift and provide a concise handover; monitor cleanliness and image of common areas. Guide and provide information to guests about nearby places of interest (e.g., MRT, eateries, other tenant companies). Proactively reset the front desk and foyer to maintain high presentation; work closely with internal teams and other building tenants to deliver a consistent level of service. Ensure building equipment/technology is in good working order and maintain grooming standards as the face of the building. Maintain the highest level of customer satisfaction and service, build positive relations with guests and telephone inquiries, and follow procedures in the employee handbook and training programs. Assist with workplace initiatives and communications campaigns; identify areas for improvement and work with counterparts to implement changes as required. Qualifications & Skills

Fluent in English and the local language; ability to converse in additional languages is advantageous but not required. Ability to handle ambiguity, resolve complaints, and solve problems in a timely and effective manner. Strong interpersonal and communication skills to engage with all levels of seniority. Excellent PC skills, proficient in Microsoft Word and Excel. Interest in continuous improvement and development; excellent organizational skills; strong integrity, dependability, accountability, and empathy. Experience & Education

At least 2-3 years of experience in Hospitality, Facilities Management, Airline Industry, or Customer Experience discipline. Degree in hospitality or related field is preferred but not required. What You Can Expect From Us

APM/JLL supports your growth in an entrepreneurial and inclusive environment, with a dedicated Total Rewards program, competitive pay, and benefits. Application Notes

Referrals may increase your chances of interviewing. This role is a full-time position based in Kuala Lumpur.

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