32 Hotel Management jobs in Kuala Lumpur

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• Responsible for maintaining the Legendary Quality Experience – LQE
• Ensure sufficient manning in Front Office appropriate to operational demand
• Ensure staff’s punctuality, uniforms, personal hygiene and grooming standards
• Continuously monitor staff performance and provide on-the-job guidance
• Follow up guest comments to establish solutions appropriate to problems highlighted and motivate colleagues to take ownership of their work and follow ups.
• Conduct daily briefing of information important to the smooth operation of Reception and hotel. Encourage staff to focus on objectives beneficial to the guest processes
• Assist with the recruitment of new staff and career development of current colleagues
• Ensure multi-skilling is achieved through the task at Front desk, Guest Relations, Concierge etc
• Provide support to Guest Services Agent during full-house situations and liaise with Duty Managers regarding problems resulting from “sell-out” nights
• Maintain a high profile role within the front desk and lobby area so as to be an approachable member of the hotel
• Attend meetings pertaining to Front Desk operations and remain up-to-date with new innovations within the hotel
• Ensure that Front Desk staff work in a clean and tidy manner, according to hotel policies and standards
• Co-ordinate with other departments such as Room Service (room amenities) and Housekeeping (rooms assignment and set up) to ensure smooth running of the operation and inter-departmental cooperation

Seniority level

• Seniority level Mid-Senior level

Employment type

• Employment type Full-time

Job function

• Job function Other
• Industries Hospitality

Referrals increase your chances of interviewing at Mandarin Oriental by 2x

Sign in to set job alerts for “Guest Services Manager” roles. Customer Service Lead - Operations, SG Marketplace

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 days ago

Customer Service & Logistics Management Trainee

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Front Office Manager 1Assistant Guest Relations Manager

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 days ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Guest Experience Supervisor (Lobby Ambassador)

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 20 hours ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 days ago

PAMB | Assistant Manager, Complaints Management

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 8 months ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Player Support & Experience Lead (Mobile Games)

Bangsar South, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Deputy Manager, Customer Lifecycle Management

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 9 hours ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 7 months ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 6 days ago

Quality Assurance Supervisor - Operations, MY Marketplace

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 days ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 month ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

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About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: Four Seasons Hotel and Residences is part of a 65-storey mixed-use tower that will include 242 Four Seasons Private Residences, 27 serviced apartments, a 209-key Four Seasons Hotel and a six- floor of 250,000 square foot luxury retail podium, collectively known as Four Seasons Place Kuala Lumpur. The Hotel introduces several unique dining outlets to the city, including a Cantonese restaurant, lobby and rooftop pool bars, and an all-day dining restaurant with sweeping views of the Petronas Twin Towers. The Hotel will also offer an executive lounge for business travelers, a serene spa, wellness-focused fitness centre and rooftop infinity pool offering panoramic views of Kuala Lumpur’s endless skyline. Lush landscaping around the rooftop pool and terrace will create an urban oasis, echoing the greenery of the KLCC Park below. Four Seasons Hotel Kuala Lumpur is looking for top talent to join the team. About Four Seasons Hotel Kuala Lumpur Four Seasons Hotel and Residences is located in the Golden Triangle neighborhood, Kuala Lumpur’s thriving business and financial district. The Hotel is part of a 65-storey mixed-use tower that will include 242 Four Seasons Private Residences, 27 serviced apartments, a 209-key Four Seasons Hotel and a six- floor of 250,000 square foot luxury retail podium, collectively known as Four Seasons Place Kuala Lumpur.

The latest addition to the city’s dramatic skyline and a vibrant hub for both business and leisure travelers, Four Seasons Hotel Kuala Lumpur will be conveniently located in close proximity to the city’s major attractions, including the Petronas Twin Towers and the Kuala Lumpur City Centre (KLCC). Often referred to as a “city within a city,” the KLCC will offer designer shopping, fine dining, and the best of the city’s electric nightlife. The Hotel will also overlook the KLCC Park and be directly connected to the esplanade, allowing guests to take full advantage of the Park’s 50 acres of green space, including lush gardens, fountains, waterfalls, a wading pool, and jogging track.

An exciting addition to Kuala Lumpur’s culinary scene, the Hotel will introduce several unique dining outlets to the city, including a Cantonese restaurant, lobby and rooftop pool bars, and an all-day dining restaurant with sweeping views of the Petronas Twin Towers.

The Hotel will also offer an executive lounge for business travelers, a serene spa, wellness-focused fitness centre and rooftop infinity pool offering panoramic views of Kuala Lumpur’s endless skyline. Lush landscaping around the rooftop pool and terrace will create an urban oasis, echoing the greenery of the KLCC Park below.

Four Seasons Hotel Kuala Lumpur will offer both international and regional travelers an urban complement to the existing Four Seasons Resort in Malaysia, the award-winning Four Seasons Resort Langkawi. About Four Seasons Founded in 1960, Four Seasons continues to define the future of luxury hospitality with extraordinary imagination, unwavering commitment to the highest standards of quality, and the most genuine and customized service. Currently operating 133 hotels and 57 private residences in major city centers and resort destination in the world, Four Seasons consistently ranks among the world’s best hotels and most prestigious brands in reader polls, traveler reviews and industry awards.

Guest Services Officer Guest Services Officer welcomes and registers hotel guests, explaining the accommodations and establishing credit or method of payment. Checks guest out of the hotel, preparing and explaining the bill. Responds to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons’ policies. Responsibilities: Checks in guest in an efficient and friendly manner, using guest name whenever possible. Assures that guest is assigned type of room requested and the correct rate is charged. Arranges for luggage to be delivered to guest room. Issues correct keys to the guest.

Checks out guest at end of stay. Ascertains guest satisfaction, collects keys, posts late charges and presents bill to guest. Settles bill accurately through credit card or cash transaction.

Maintains a balanced bank assigned by the hotel. Makes change, cashes checks, exchanges foreign currency. Reconciles all transactions at the close of each shift.

Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner. Interaction with guest will be in person and by phone.

Utilizes a variety of computer systems to check guests in and out, run daily reports and select and block rooms for arriving guests.

Works harmoniously and professionally with co-workers and supervisors.

Accepts reservations, changes and cancellations in the absence of Reservations Department Staff. Can answer guest calls and direct them appropriately in the absence of a Communications Operator.

Assists with responsibilities and duties in the absence of or due to heavy volume in the areas of the Concierge, Bell Staff, Business Center, and lobby coverage.

Provides basic trouble-shooting support for in-room services such as Internet, TV movies, games, and Web service.

Works closely with Bell Staff to ensure smooth handling of guest luggage, deliveries and special requests.

Qualifications: Poses an affinity for guest service.

Excellent personal presentation and interpersonal skills.

Good knowledge in front office operations.

Ability to use the Opera System is an advantage.

Certificate in related discipline.

Able to work a flexible schedule with the ability to work all shifts, weekends and holidays as per business demands and needs.

Excellent reading, writing, and oral proficiency in English language.

Must be able to speak, read, and write Bahasa Malaysia.

Must have the right to work in Malaysia.

What We Offer: Competitive salary, wages, and a comprehensive benefits package

Excellent training and development opportunities

Complimentary accommodation at other Four Seasons Hotels and Resorts

Complimentary dry cleaning for employee uniforms

Complimentary employee meals

Work Type:

Full Time Join Our Team Join a team that is built on mutual respect, collaboration, creativity and a commitment to the highest quality of service. Four Seasons Hotel Kuala Lumpur provides guests with a haven of serenity and luxury in a bustling city. Four Seasons provides employees with the same level of care that we expect to be shared with our guests. We have been ranked in FORTUNE Magazine’s 100 Best Companies to work for since 1998. What to expect: You will…… Be a champion of the Golden Rule: Do unto others as you would have them do unto you Be part of a cohesive team with opportunities to learn, grow and develop Have the opportunity to engage in diverse and challenging work Derive a sense of pride in work well done Be recognized for excellence Visa sponsorship is not available for the role. Due to strict work permit regulations, position is applicable to local candidates or candidates with Malaysian Permanent Resident status holder only. Only successful candidates will be contacted.

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About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, push ourselves to new heights, and treat each other as we wish to be treated. Our team members worldwide create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We believe the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one, and treating everyone we meet as we would want to be treated ourselves. Whether you work with us, stay with us, live with us, or discover with us, our purpose is to create impressions that will stay with you for a lifetime. We believe life is richer when we truly connect with the people and the world around us.

About the location:

Four Seasons Hotel and Residences is part of a 65-storey mixed-use tower that includes 242 Four Seasons Private Residences, 27 serviced apartments, a 209-key Four Seasons Hotel, and a six-floor luxury retail podium, collectively known as Four Seasons Place Kuala Lumpur. The Hotel introduces several unique dining outlets to the city, including a Cantonese restaurant, lobby and rooftop pool bars, and an all-day dining restaurant with views of the Petronas Twin Towers. The Hotel also offers an executive lounge for business travelers, a spa, a wellness-focused fitness center, and a rooftop infinity pool with panoramic views of Kuala Lumpur’s skyline. Lush landscaping around the rooftop pool and terrace creates an urban oasis, echoing the greenery of KLCC Park below.

Four Seasons Hotel Kuala Lumpur is seeking top talent to join the team.

About Four Seasons Hotel Kuala Lumpur

Located in the Golden Triangle, the city’s business and financial district, Four Seasons Hotel Kuala Lumpur is part of a 65-storey mixed-use tower with luxury residences, serviced apartments, a hotel, and a retail podium. The hotel is near major attractions like the Petronas Twin Towers and KLCC, offering designer shopping, fine dining, and vibrant nightlife. It overlooks KLCC Park and is connected to the esplanade, providing access to green space, gardens, fountains, waterfalls, and jogging tracks.

The hotel features unique dining outlets, an executive lounge, a spa, a fitness center, and a rooftop infinity pool. It complements the existing Four Seasons Resort Langkawi, providing an urban luxury experience.

About Four Seasons

Founded in 1960, Four Seasons continues to define luxury hospitality with innovation, commitment to quality, and personalized service. Operating 133 hotels and 55 residences worldwide, it is consistently ranked among the best hotels and prestigious brands globally.

Guest Services Officer - Executive Club

The Guest Services Officer welcomes and registers hotel guests, explains accommodations, and handles billing. They respond to guest requests, ensuring maximum satisfaction while adhering to Four Seasons policies.

Responsibilities:

• Check in guests efficiently and courteously, ensuring correct room and rate assignment, and assist with luggage.
• Check out guests, ascertain satisfaction, settle bills, and collect keys.
• Maintain a balanced cash bank, handle transactions, and reconcile at shift end.
• Handle guest interactions professionally, resolving complaints and providing information about hotel services.
• Use computer systems for check-in/out, reports, and room blocking.
• Accept reservations, changes, and cancellations, and answer guest calls in the absence of the Reservations Department or Communications Operator.
• Assist with duties in Concierge, Bell Staff, Business Center, and lobby as needed.
• Provide troubleshooting support for in-room services.
• Coordinate with Bell Staff for luggage and deliveries.
• Work harmoniously with colleagues and supervisors.

Qualifications:

• At least one year of relevant experience, preferably with Four Seasons or similar organization.
• SPM or equivalent qualification.
• Fluent in Bahasa Malaysia and English, both written and spoken.
• Legal right to work in Malaysia.

What We Offer:

• Competitive salary and comprehensive benefits.
• Training and development opportunities.
• Complimentary accommodation at other Four Seasons Hotels and Resorts.
• Free employee uniforms dry cleaning and meals.

Work Type: Full Time, Shift Work

Join Our Team

Be part of a team built on respect, collaboration, creativity, and service excellence. Enjoy a serene and luxurious environment in Kuala Lumpur, and experience the care that Four Seasons provides to its employees. Recognized in FORTUNE’s 100 Best Companies to Work For since 1998.

Additional Information:

Visa sponsorship is not available. Due to work permit regulations, only local candidates or those with Malaysian Permanent Resident status will be considered. Only successful candidates will be contacted.

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Join to apply for the Guest Services Officer - Executive Club role at Four Seasons Hotels and Resorts

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Join to apply for the Guest Services Officer - Executive Club role at Four Seasons Hotels and Resorts

About Four Seasons:

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Four Seasons Hotel and Residences is part of a 65-storey mixed-use tower that will include 242 Four Seasons Private Residences, 27 serviced apartments, a 209-key Four Seasons Hotel and a six- floor of 250,000 square foot luxury retail podium, collectively known as Four Seasons Place Kuala Lumpur. The Hotel introduces several unique dining outlets to the city, including a Cantonese restaurant, lobby and rooftop pool bars, and an all-day dining restaurant with sweeping views of the Petronas Twin Towers. The Hotel will also offer an executive lounge for business travelers, a serene spa, wellness-focused fitness centre and rooftop infinity pool offering panoramic views of Kuala Lumpur’s endless skyline. Lush landscaping around the rooftop pool and terrace will create an urban oasis, echoing the greenery of the KLCC Park below.

Four Seasons Hotel Kuala Lumpur is looking for top talent to join the team.

About Four Seasons Hotel Kuala Lumpur

Four Seasons Hotel and Residences Kuala Lumpur is located in the thriving business and financial district Golden Triangle neighbourhood. The Hotel is part of a 65-storey mixed-use tower that will include 242 Four Seasons Private Residences, 27 serviced apartments, a 209-key Four Seasons Hotel and a six- floor of 250,000 square foot luxury retail podium, collectively known as Four Seasons Place Kuala Lumpur.

The latest addition to the city’s dramatic skyline and a vibrant hub for both business and leisure travellers, Four Seasons Hotel Kuala Lumpur is conveniently located in close proximity to the city’s major attractions, including the Petronas Twin Towers and the Kuala Lumpur City Centre (KLCC). Often referred to as a “city within a city,” the KLCC will offer designer shopping, fine dining, and the best of the city’s electric nightlife. The Hotel is also overlooking the KLCC Park and is directly connected to the esplanade, allowing guests to take full advantage of the Park’s 50 acres of green space, including lush gardens, fountains, waterfalls, a wading pool, and jogging track.

An exciting addition to Kuala Lumpur’s culinary scene, the Hotel is home to several unique dining outlets to the city, including a Cantonese restaurant, lobby and rooftop pool bars, and an all-day dining restaurant with sweeping views of the Petronas Twin Towers.

The Hotel is offering an executive lounge for business travellers, a serene spa, wellness-focused fitness centre and rooftop infinity pool offering panoramic views of Kuala Lumpur’s endless skyline. Lush landscaping around the rooftop pool and terrace has created an urban oasis, echoing the greenery of the KLCC Park below.

Four Seasons Hotel Kuala Lumpur is offering both international and regional travellers an urban complement to the existing Four Seasons Resort in Malaysia, the award-winning Four Seasons Resort Langkawi.

About Four Seasons

Founded in 1960, Four Seasons continues to define the future of luxury hospitality with extraordinary imagination, unwavering commitment to the highest standards of quality, and the most genuine and customized service. Currently operating 133 hotels and 55 private residences in major city centers and resort destination in the world, Four Seasons consistently ranks among the world’s best hotels and most prestigious brands in reader polls, traveler reviews and industry awards.

Guest Services Officer - Executive Club

Guest Services Officer - Executive Club welcomes and registers hotel guests, explaining the accommodations and establishing credit or method of payment. Checks guest out of the hotel, preparing and explaining the bill. Responds to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons’ policies.

Responsibilities:

• Checks in guest in an efficient and friendly manner, using guest name whenever possible. Assures that guest is assigned type of room requested and the correct rate is charged. Arranges for luggage to be delivered to guest room. Issues correct keys to the guest.
• Checks out guest at end of stay. Ascertains guest satisfaction, collects keys, posts late charges and presents bill to guest. Settles bill accurately through credit card or cash transaction.
• Maintains a balanced bank assigned by the hotel. Makes change, cashes checks, exchanges foreign currency. Reconciles all transactions at the close of each shift.
• Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner. Interaction with guest will be in person and by phone.
• Utilizes a variety of computer systems to check guests in and out, run daily reports and select and block rooms for arriving guests.
• Accepts reservations, changes and cancellations in the absence of Reservations Department Staff. Can answer guest calls and direct them appropriately in the absence of a Communications Operator.
• Assists with responsibilities and duties in the absence of or due to heavy volume in the areas of the Concierge, Bell Staff, Business Center, and lobby coverage.
• Provides basic trouble-shooting support for in-room services such as Internet, TV movies, games, and Web service.
• Works closely with Bell Staff to ensure smooth handling of guest luggage, deliveries and special requests.
• Works harmoniously and professionally with co-workers and supervisors.
  
  

Qualifications:

• Ideally one-year relevant experience with Four Seasons or other organizations.
• SPM and equivalence
• Candidates must speak read and write Bahasa Malaysia as well as being fluent in English.
• Must have the right to work in Malaysia.
  
  

What We Offer:

• Competitive salary, wages, and a comprehensive benefits package
• Excellent training and development opportunities
• Complimentary accommodation at other Four Seasons Hotels and Resorts
• Complimentary dry cleaning for employee uniforms
• Complimentary employee meals
  
  

Work Type: Full Time, Shift Work

Join Our Team

Join a team that is built on mutual respect, collaboration, creativity and a commitment to the highest quality of service. Four Seasons Hotel Kuala Lumpur provides guests with a haven of serenity and luxury in a bustling city. Four Seasons provides employees with the same level of care that we expect to be shared with our guests. We have been ranked in FORTUNE Magazine’s 100 Best Companies to work for since 1998.

What to expect: You will……

Be a champion of the Golden Rule: Do unto others as you would have them do unto you

Be part of a cohesive team with opportunities to learn, grow and develop

Have the opportunity to engage in diverse and challenging work

Derive a sense of pride in work well done

Be recognized for excellence

Visa sponsorship is not available for the role. Due to strict work permit regulations, position is applicable to local candidates or candidates with Malaysian Permanent Resident status holder only. Only successful candidates will be contacted.

Seniority level

• Seniority level Not Applicable

Employment type

• Employment type Full-time

Job function

• Job function Customer Service
• Industries Travel Arrangements and Hospitality

Referrals increase your chances of interviewing at Four Seasons Hotels and Resorts by 2x

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We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

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• Be the warm welcome that sets the tone for a memorable guest experience, demonstrating genuine hospitality and professionalism.
• Acknowledge and prioritize IHG Rewards Club members, VIPs, and returning guests, both in person and on the phone.
• Take and manage guest bookings with accuracy, identifying up-selling opportunities to enhance guest stays by promoting hotel services, amenities, and packages.
• Maintain a deep understanding of and adhere to IHG Brand Standards , hotel policies, and operational processes to deliver consistent and high-quality service.
• Handle cash, credit, and digital transactions with precision, ensuring all processes align with hotel financial policies.
• Facilitate seamless check-in and check-out experiences, including verifying IDs, issuing room keys, and managing safety deposit boxes securely.
• Coordinate with housekeeping to confirm room readiness and update the Property Management System (PMS) with any changes or room allocations.
• Assist in managing guest inquiries, messages, and complaints, ensuring timely responses and escalating to management when required.
• Anticipate and fulfill guest needs by recording and acting on preferences, special requests, or recurring concerns to create personalized experiences.
• Provide accurate information on local attractions, transportation, and hotel amenities to enrich the guest's stay.
• Follow all safety and emergency procedures, including reporting incidents promptly.
• Stay trained on hotel emergency protocols and assist guests during evacuations or other critical situations.
• Collaborate with other departments to ensure seamless communication and exceptional service delivery.
• Step in to support colleagues with ad-hoc duties as needed, fostering a team-oriented work environment.
• Actively participate in team briefings, training sessions, and performance discussions to enhance personal and departmental growth.
• Represent the hotel brand with pride by maintaining a polished appearance and professional demeanor at all times.
• Always stay informed of the day’s events, activities, and occupancy levels to provide accurate and timely information to guests.
• Assist with administrative duties, including filing, preparing reports, and maintaining an organized workspace.
• Monitor and replenish front desk supplies, such as registration cards, brochures, and stationery.
• Assist with managing incoming and outgoing guest mail, package deliveries, and courier services.
• Conduct follow-ups with guests during and after their stay to ensure satisfaction and address any unresolved concerns.
• Support loyalty program initiatives by encouraging enrollment and educating guests about program benefits.

What We Need From You

• Communication skills - Guests will approach you with both concerns and compliments, so you’ll need to be easy to talk to.
• Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories.
• Fluency in the local language - extra language skills would be great, but not essential.
• Literate and tech-savvy - you’ll need a good grasp of reading, writing, basic maths and computers.
• Flexibility - night, weekend and holiday shifts are all part of the job.
• You’ll have a high school diploma or qualification. A college or university degree would be a bonus, but not essential.
• Experience - ideally you’ll have spent at least one year in a front desk or guest service position.
• Strength - sometimes you’ll need to lift, push and pull big objects up to 50lbs (23 kg). This can involve bending and kneeling.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

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**Additional Information**
**Job Number** 25118278
**Job Category** Rooms & Guest Services Operations
**Location** Fairfield by Marriott Chow Kit Kuala Lumpur, No 1 Jalan Datuk Haji Eusoff, Off Jalan Pahang, Kuala Lumpur, Malaysia, Malaysia, 50400 VIEW ON MAP
**Schedule** Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft.
Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: At least 1 year of supervisory experience.
License or Certification: None
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated?Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
Fairfield by Marriott guarantees a beautifully simple stay wherever you travel, with over 1,000 locations worldwide. Our Marriott family farm heritage inspires a calming, reliable experience characterized by warm hospitality, all at a great value. As a member of our team, you'll deliver on the Fairfield Guarantee - our commitment that every guest leaves the hotel satisfied. At Fairfield, we invite you to explore career opportunities that hold our hotels and the service we provide to the highest standard. In joining Fairfield by Marriott, you join a portfolio of brands with Marriott International. **Be** where you can do your best work,? **begin** your purpose, **belong** to an amazing global? team, and **become** the best version of you.

Join to apply for the Assistant Front Office Manager role at Renaissance Hotels

Join to apply for the Assistant Front Office Manager role at Renaissance Hotels

Additional Information

Job Number 25118249

Job Category Rooms & Guest Services Operations

Location Renaissance Kuala Lumpur Hotel & Convention Centre, Corner of Jalan Sultan Ismail and Jalan Ampang, Kuala Lumpur, Malaysia, Malaysia, 50450VIEW ON MAP

Schedule Full Time

Located Remotely? N

Position Type Management

Job Summary

Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.

CANDIDATE PROFILE

Education And Experience

• High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.
  
  

OR

• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.
  
  

CORE WORK ACTIVITIES

Supporting Management of Front Desk Team

• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
• Encourages and builds mutual trust, respect, and cooperation among team members.
• Supervises and manages employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.
• Ensures employee recognition is taking place on all shifts.
• Establishes and maintains open, collaborative relationships with employees.
  
  

Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals

• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
• Develops specific goals and plans to prioritize, organize, and accomplish your work.
• Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
• Strives to improve service performance.
• Collaborates with the Front Office Manager on ways to continually improve departmental service.
• Communicates a clear and consistent message regarding the Front Office goals to produce desired results.
• Participates in the development and implementation of corrective action plans based on review of comment cards and guest satisfaction results.
• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
  
  

Ensuring Exceptional Customer Service

• Provides services that are above and beyond for customer satisfaction and retention.
• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
• Serves as a role model to demonstrate appropriate behaviors.
• Sets a positive example for guest relations.
• Displays outstanding hospitality skills.
• Empowers employees to provide excellent customer service.
• Interacts with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.
• Provides feedback to employees based on observation of service behaviors.
• Handles guest problems and complaints effectively.
• Interacts with guests to obtain feedback on product quality and service levels.
  
  

Managing Projects and Policies

• Implements the customer recognition/service program, communicating and ensuring the process.
• Ensures compliance with all Front Office policies, standards and procedures.
• Monitors adherence to all credit policies and procedures to reduce bad debts and rebates.
  
  

Additional Responsibilities

• Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.
• Analyzes information and evaluating results to choose the best solution and solve problems.
• Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
• Functions in place of the Front Office Manager in his/her absence.
• Communicates critical information from pre- and post-convention meetings to the Front Office staff.
• Participates in department meetings.
  
  

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

At Renaissance Hotels, we believe in helping our guests experience the DNA of the neighborhoods they are visiting. Our guests come to discover and uncover the unexpected, to dive into a new culture, or simply to make the most of a free evening. They see business travel as an adventure because they see all travel as an adventure. Where others may settle for the usual, our guests see a chance to bring home a great story. And so do we. We’re looking for fellow spontaneous explorers to join our team to bring the spirit of the neighborhood to our guests. If this sounds like you, we invite you to discover career opportunities with Renaissance Hotels. In joining Renaissance Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Seniority level

• Seniority level Mid-Senior level

Employment type

• Employment type Full-time

Job function

• Job function Other
• Industries Hospitality

Referrals increase your chances of interviewing at Renaissance Hotels by 2x

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Upskills Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

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Join to apply for the Murex Front Office Consultant role at Upskills

Upskills Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

3 weeks ago Be among the first 25 applicants

Join to apply for the Murex Front Office Consultant role at Upskills

Upskills provides expert financial software consulting for investment banks and leading financial institutions in Asia Pacific, Middle East, and Europe Region. With a strong from Front to Back expertise of the cash and derivatives markets, coupled by an in-depth knowledge of financial markets technologies, we provide smart, business-wise, and efficient solutions.
We are seeking a dedicated Murex Front Office Consultant to work in a customer facing role to drive one of our client's Murex implementation/ migration in Kuala Lumpur, Malaysia.

Key Responsibilities:

• Analyze business processes and functional requirements, performing gap analysis between existing and required solution when required and driving the delivery of the relevant user requirements documentation.
  
• Work hands on with Murex Front Office to configure and testing to ensure that it meets the business requirements.
  
• Responsible for the utilization of the Murex Model and Methodology to successfully implement our solution.
  
• Work hands on to troubleshoot and debug Murex Front Office issues.
  
• Work with the Murex system and its users to test the implementation, achieve signoff (UAT), and continue to move the system toward go-live.
  
• Support customers with the development of their own internal project plan, including the identification of key setup and configuration tasks, scope considerations, timeline and scheduling, as well as resource requirements.
  
• Assist in system integration, data migration and implementation.
  
  
  
  

Requirements

• At least 3-5 years of experience on Murex Front Office (Pricing, Simulation, etc.)
  
• Detailed hands-on knowledge about industry-standard front office standards for trade capture, pricing and risk
  
• Excellent communication skills, able to handle multiple projects, priorities and manage business expectations
  
• Team leadership skills and people management experience.
  
• Must be customer driven, have the ability to work within a team environment, and be focused on providing a high quality of service to the customer.
  
• Strong and demonstrable problem solving/analytical skills.
  
• Willingness and ability to travel frequently, as required.
  
• Fluent written and oral English language skills.
  

Seniority level

• Seniority level Executive

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• Employment type Full-time

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**Additional Information**
**Job Number** 25128920
**Job Category** Management Development Programs/Interns
**Location** The Westin Kuala Lumpur, No 199 Jalan Bukit Bintang, Kuala Lumpur, Wilayah Persekutuan, Malaysia, 55100VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
Build upon your classroom studies through our Hotel Internship Program opportunities. You will learn first-hand about a hotel's operations. Our Hotel Internship Program allows you to truly experience the industry from the ground up, where our founders and many of our leaders began. You will get immersed in Marriott's culture and business and find your true calling in the travel industry. Our internships are typically available in many different areas of the hotel. By gaining hands-on experience in the exciting world of hotel management, you-ll be better prepared to pursue opportunities post graduation. Here-s to exploring, kickstarting your dream career, and joining us on your journey!
To be considered for an internship, you must be a current college or university student. Want to join us? Apply now!
Marriott International is the world-s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you?
marriotthotelinternship
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated?Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand's unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. **Be** where you can do your best work,? **begin** your purpose, **belong** to an amazing global?team, and **become** the best version of you.