6,479 Guest Services jobs in Malaysia

Overview

Join to apply for the Guest Services Agent role at Mandarin Oriental .

Mandarin Oriental Kuala Lumpur is looking for a Guest Services Agent to join our Front Office team.

Based at the Mandarin Oriental Kuala Lumpur / within the Front Office Department in Kuala Lumpur, the Guest Services Agent is responsible for meeting and exceeding guest expectations by providing efficient and courteous Front Desk service in accordance with Legendary Quality Experiences. The Guest Services Agent reports to the Front Office Manager / Reception Manager.

• Meet and greet guests at the Front Desk to perform check-in, check-out, and provide any other assistance, escort guests to their rooms and assign rooms according to guest preferences, ensuring consistency in service delivery to enhance guest experiences through LQE.
• Ensure effective implementation of the IMS policy and procedures.
• Ensure operational compliance with legal regulations and other requirements.

• Greet guests warmly and professionally upon arrival.
• Handle guest check-ins and check-outs efficiently and accurately.
• Follow hotel policies, safety guidelines, and standard operating procedures.
• Respond promptly and courteously to guest inquiries, requests, and concerns.

• Learning & Development: We craft learning and development programmes to support your growth at various career stages.
• MOstay: Complimentary nights and attractive rates for you and your loved ones as part of the MOstay programme.
• Health & Colleague Wellness: Health benefits and wellness programmes for colleagues globally.
• EPF (Employees Provident Fund) contributions (higher than the norm).
• SOCSO (Social Security Organisation) & EIS (Employment Insurance System).
• Public holiday entitlement based on the Malaysian calendar.
• Exceptional rest area & colleague engagement activities.

• Entry level

• Full-time

• Other

• Hospitality

GUEST SERVICES AGENT About the job

Based at the Mandarin Oriental Kuala Lumpur / within the Front Office Department in Kuala Lumpur, the Guest Services Agent is responsible for meeting and exceeding guest expectations by providing efficient and courteous Front Desk service in accordance with Legendary Quality Experiences. The Guest Services Agent reports to the Front Office Manager / Reception Manager.

• Meet and greet guests at the Front Desk to perform check-in, check-out, and provide any other assistance; escort guests to their rooms and assign rooms according to guest preferences, ensuring consistency in service delivery to enhance guest experiences through LQE.

• Ensure effective implementation of the IMS policy and procedures

• Ensure operational compliance with legal regulations and other requirements

• Greet guests warmly and professionally upon arrival.

• Handle guest check-ins and check-outs efficiently and accurately.

• Follow hotel policies, safety guidelines, and standard operating procedures.

• Respond promptly and courteously to guest inquiries, requests, and concerns.

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.

• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.

• Health & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

• EPF (Employees Provident Fund) contributions (higher than the norm)

• SOCSO (Social Security Organisation) & EIS (Employment Insurance System)

• Public holiday entitlement based on Malaysian calendar

• Exceptional rest area & colleagues engagement activities.

Guest Services Agent

JR-01246

Rooms

Full time

Permanent

Mandarin Oriental, Kuala Lumpur

GUEST SERVICES AGENT

Mandarin Oriental Kuala Lumpur is looking for a Guest Services Agent to join our Front Office team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world's most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Kuala Lumpur is a luxurious urban resort located in the heart of Kuala Lumpur and enjoys an unrivalled location next to the iconic Petronas Twin Towers, KL Convention Centre, and prestigious Suria KLCC mall.

About the job

Based at the Mandarin Oriental Kuala Lumpur / within the Front Office Department in Kuala Lumpur, the Guest Services Agent is responsible for to meet and exceed guest expectations by providing efficient and courteous Front Desk service in accordance with Legendary Quality Experiences. The Guest Services Agent reports to the Front Office Manager / Reception Manager.

As Guest Service Agent, you will be responsible for the following duties:

• Responsible to meet and greet guests at the Front Desk to perform check-in, check-out, and provide any other assistance, to escort guests to their rooms and assigning of rooms according to guest preferences and ensuring consistency in service delivery in order to enhance guest experiences through LQE.
• Ensure effective implementation of the IMS policy and procedures
• Ensure operational compliance to legal regulations and other requirements

As Guest Service Agent, we expect from you:

• Greet guests warmly and professionally upon arrival.
• Handle guest check-ins and check-outs efficiently and accurately.
• Follow hotel policies, safety guidelines, and standard operating procedures.
• Respond promptly and courteously to guest inquiries, requests, and concerns.

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it's important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• EPF (Employees Provident Fund) contributions (higher than the norm)
• SOCSO (Social Security Organisation) & EIS (Employment Insurance System)
• Public holiday entitlement based on Malaysian calendar
• Exceptional rest area & colleagues engagement activities.

We're Fans. Are you?

DEI GLOBAL (Digiphoto Entertainment Imaging)

As a global leader in souvenir imaging, we deliver end-to-end solutions that combine storytelling, technology, and seamless operations, boosting guest satisfaction and partner revenue alike.

With a presence in theme parks, towers, aquariums, and resorts across the globe, our mission is simple: make every moment count, and every memory worth sharing.

Founded in 2004 and headquartered in Dubai, DEI operates across key markets with regional hubs in Singapore, Mumbai, Hong Kong SAR, Kuala Lumpur, Shanghai, and Bali. We are proud to be part of the Fairfax Financial Holdings Limited group.

Role Description

This is a full-time role for a Guest Services Associate at Georgetown Penang. The Guest Services Associate will be responsible for take pictures of guest, and delivering excellent customer service. This on-site role is located in Georgetown and involves direct interaction with clients to ensure a smooth and enjoyable experience.

Key Responsibilities and Accountabilities

• Initiate guest interaction and deliver tip top service
• Encourage and provide advice to guests on how to pose for photographs
• Process and compile the finished products for sale
• Handle cashiering duties
• Prepare the site for daily operations
• Ensure that individual and overall sales target is achieved

Requirements:

• Possess at least 1 year of experience as a frontline staff in any industry
• Must be able to work on weekends and public holidays
• Strong in communication and interpersonal skills
• Possess an approachable and positive attitude

Job Type:
Full Time

Job Location: PENANG HILL / THE TOP KOMTAR / FERRY MUSUEM

DIRECT CONTACT MS.RORA

GUEST SERVICES AGENT

Mandarin Oriental Kuala Lumpur is looking for a Guest Services Agent to join our Front Office team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world's most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Kuala Lumpur is a luxurious urban resort located in the heart of Kuala Lumpur and enjoys an unrivalled location next to the iconic Petronas Twin Towers, KL Convention Centre, and prestigious Suria KLCC mall.

About the job

Based at the Mandarin Oriental Kuala Lumpur / within the Front Office Department in Kuala Lumpur, the Guest Services Agent is responsible for to meet and exceed guest expectations by providing efficient and courteous Front Desk service in accordance with Legendary Quality Experiences. The Guest Services Agent reports to the Front Office Manager / Reception Manager.

As Guest Service Agent, you will be responsible for the following duties:

• Responsible to meet and greet guests at the Front Desk to perform check-in, check-out, and provide any other assistance, to escort guests to their rooms and assigning of rooms according to guest preferences and ensuring consistency in service delivery in order to enhance guest experiences through LQE.
• Ensure effective implementation of the IMS policy and procedures
• Ensure operational compliance to legal regulations and other requirements

As Guest Service Agent, we expect from you:

• Greet guests warmly and professionally upon arrival.
• Handle guest check-ins and check-outs efficiently and accurately.
• Follow hotel policies, safety guidelines, and standard operating procedures.
• Respond promptly and courteously to guest inquiries, requests, and concerns.

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it's important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• EPF (Employees Provident Fund) contributions (higher than the norm)
• SOCSO (Social Security Organisation) & EIS (Employment Insurance System)
• Public holiday entitlement based on Malaysian calendar
• Exceptional rest area & colleagues engagement activities.

We're Fans. Are you?

JOB SUMMARY

Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Supporting Management of Front Desk Team

• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

• Encourages and builds mutual trust, respect, and cooperation among team members.

• Supervises and manages employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.

• Ensures employee recognition is taking place on all shifts.

• Establishes and maintains open, collaborative relationships with employees.

Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals

• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.

• Develops specific goals and plans to prioritize, organize, and accomplish your work.

• Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

• Strives to improve service performance.

• Collaborates with the Front Office Manager on ways to continually improve departmental service.

• Communicates a clear and consistent message regarding the Front Office goals to produce desired results.

• Participates in the development and implementation of corrective action plans based on review of comment cards and guest satisfaction results.

• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Ensuring Exceptional Customer Service

• Provides services that are above and beyond for customer satisfaction and retention.

• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

• Serves as a role model to demonstrate appropriate behaviors.

• Sets a positive example for guest relations.

• Displays outstanding hospitality skills.

• Empowers employees to provide excellent customer service.

• Interacts with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.

• Provides feedback to employees based on observation of service behaviors.

• Handles guest problems and complaints effectively.

• Interacts with guests to obtain feedback on product quality and service levels.

Managing Projects and Policies

• Implements the customer recognition/service program, communicating and ensuring the process.

• Ensures compliance with all Front Office policies, standards and procedures.

• Monitors adherence to all credit policies and procedures to reduce bad debts and rebates.

Additional Responsibilities

• Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.

• Analyzes information and evaluating results to choose the best solution and solve problems.

• Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.

• Functions in place of the Front Office Manager in his/her absence.

• Communicates critical information from pre- and post-convention meetings to the Front Office staff.

• Participates in department meetings.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Moxy is for Play. Seriously. The energetic and stylish alternative to the typical hotel experience, Moxy is designed for always-on guests seeking fun new experiences in the hotel and city they're in. Our lively communal spaces and energetic Crew help guests have a good time by creating moments of spontaneous playfulness.

Moxy Crew take work seriously, but they never take themselves too seriously. They delight in creating a light and playful atmosphere, and are warm and friendly to those around them, welcoming all. We're looking for people who: love doing it all, always think outside the box, enjoy chatting it up with guests, live in the now but know what's next, and have high energy and a do-it-yourself attitude.

If you're someone who is thoughtful, spirited and loves serving up huge doses of fun, then take a look at our jobs and see if anything catches your eye. In joining Moxy Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

About the role

We are seeking a friendly and service-oriented Guest Services Associate to join our team at The Luma Hotel in Kota Kinabalu, Sabah. In this full-time position, you will be the first point of contact for our guests, ensuring they have an exceptional experience from check-in to check-out.

Job Task:

• Welcoming and checking in guests, providing a warm and personalised greeting
• Handling guest enquiries and requests in a courteous and efficient manner
• Provide guests with hotel services information, and accommodate guests during their stay in an attentive, courteous and friendly manner.
• Liaising with various departments (e.g., Housekeeping, Maintenance) to fulfill guest requests and ensure smooth operations.
• Accurately manage cash drawer and credit card system

Qualifications

• Previous experience in a customer-facing role in the hospitality/tourism/airline industry
• Excellent communication and interpersonal skills.
• Proficiency in English, Malay, and other international languages (eg, Korean, Mandarin)
• Flexibility to work based on roster, including weekends and holidays

"We are looking for Mandarin-speaking candidates who will be serving Mandarin-speaking customers."

What we offer

At HH HOME HOTEL SDN. BHD., we are dedicated to creating a positive and rewarding work environment for our employees. In addition to a competitive salary, we offer:

1. Opportunities for career development and advancement
2. Comprehensive health and wellness benefits
3. A fun and dynamic company culture
4. Uniform is provided

• Front Desk Operations: Managing check-in and check-out, handling guest payments and billing information.
• Guest Assistance: Responding to guest inquiries, assisting with requests, providing information, and offering help with hotel facilities and services.
• Reservations & Bookings: Processing reservations, managing cancellations, and assisting with bookings for accommodation, transportation, or entertainment.
• Customer Service Excellence: Ensuring a friendly, welcoming, and efficient guest experience, including handling complaints and providing solutions.
• Promoting Hotel Services: Maximizing room occupancy and promoting hotel facilities, packages, and promotions through up-selling techniques.
• Administrative Tasks: Administering cash floats, performing audits, and documenting guest feedback.
• Coordination: Liaising with other departments, such as housekeeping or maintenance, to address guest needs and ensure a smooth operation.

Job Type: Permanent

Pay: From RM1,800.00 per month

Benefits:

• Free parking
• Health insurance
• Meal provided

Experience:

• Guest service asistant in Hotel: 1 year (Required)
• IDB system: 1 year (Preferred)

Work Location: In person

JOB SUMMARY

Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Supporting Management of Front Desk Team

• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

• Encourages and builds mutual trust, respect, and cooperation among team members.

• Supervises and manages employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.

• Ensures employee recognition is taking place on all shifts.

• Establishes and maintains open, collaborative relationships with employees.

Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals

• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.

• Develops specific goals and plans to prioritize, organize, and accomplish your work.

• Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

• Strives to improve service performance.

• Collaborates with the Front Office Manager on ways to continually improve departmental service.

• Communicates a clear and consistent message regarding the Front Office goals to produce desired results.

• Participates in the development and implementation of corrective action plans based on review of comment cards and guest satisfaction results.

• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Ensuring Exceptional Customer Service

• Provides services that are above and beyond for customer satisfaction and retention.

• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

• Serves as a role model to demonstrate appropriate behaviors.

• Sets a positive example for guest relations.

• Displays outstanding hospitality skills.

• Empowers employees to provide excellent customer service.

• Interacts with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.

• Provides feedback to employees based on observation of service behaviors.

• Handles guest problems and complaints effectively.

• Interacts with guests to obtain feedback on product quality and service levels.

Managing Projects and Policies

• Implements the customer recognition/service program, communicating and ensuring the process.

• Ensures compliance with all Front Office policies, standards and procedures.

• Monitors adherence to all credit policies and procedures to reduce bad debts and rebates.

Additional Responsibilities

• Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.

• Analyzes information and evaluating results to choose the best solution and solve problems.

• Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.

• Functions in place of the Front Office Manager in his/her absence.

• Communicates critical information from pre- and post-convention meetings to the Front Office staff.

• Participates in department meetings.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Moxy is for Play. Seriously. The energetic and stylish alternative to the typical hotel experience, Moxy is designed for always-on guests seeking fun new experiences in the hotel and city they're in. Our lively communal spaces and energetic Crew help guests have a good time by creating moments of spontaneous playfulness.

Moxy Crew take work seriously, but they never take themselves too seriously. They delight in creating a light and playful atmosphere, and are warm and friendly to those around them, welcoming all. We're looking for people who: love doing it all, always think outside the box, enjoy chatting it up with guests, live in the now but know what's next, and have high energy and a do-it-yourself attitude.

If you're someone who is thoughtful, spirited and loves serving up huge doses of fun, then take a look at our jobs and see if anything catches your eye. In joining Moxy Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.