880 Guest Services jobs in Malaysia

About the role

We are seeking a friendly and service-oriented Guest Services Associate to join our team at The Luma Hotel in Kota Kinabalu, Sabah. In this full-time position, you will be the first point of contact for our guests, ensuring they have an exceptional experience from check-in to check-out.

Job Task:

Welcoming and checking in guests, providing a warm and personalised greeting

Handling guest enquiries and requests in a courteous and efficient manner

Provide guests with hotel services information, and accommodate guests during their stay in an attentive, courteous and friendly manner.

Liaising with various departments (e.g., Housekeeping, Maintenance) to fulfill guest requests and ensure smooth operations.

Accurately manage cash drawer and credit card system

Qualifications

Previous experience in a customer-facing role in the hospitality/tourism/airline industry

Excellent communication and interpersonal skills.

Proficiency in English, Malay, and other international languages (eg, Korean, Mandarin)

Flexibility to work based on roster, including weekends and holidays

"We are looking for Mandarin-speaking candidates who will be serving Mandarin-speaking customers."

What we offer

At HH HOME HOTEL SDN. BHD., we are dedicated to creating a positive and rewarding work environment for our employees. In addition to a competitive salary, we offer:

Opportunities for career development and advancement

Comprehensive health and wellness benefits

A fun and dynamic company culture

Uniform is provided

Salary match Number of applicants Skills match

Your application will include the following questions:

Which of the following types of qualifications do you have? How many years' experience do you have as a Guest Services Associate? Which of the following languages are you fluent in? How would you rate your English language skills? Do you have customer service experience? Do you have recovery / retention experience?

Hotel & Accommodation Services 51-100 employees

Kota Kinabalu’s very first creative design hotel – The LUMA Hotel opened its door on 30 January 2022. The hotel, designed with Sabah’s majestic tropical rainforest and unique culture, offers travelers an escape from the city’s hectic life. As a hotel that cares for KK the most, The LUMAs Hotel aspires to support local talents and promote environmental sustainability.

The LUMA Hotel is a design hotel that offers travellers an escape from the hustle and bustle. It is not only the first ever design hotel in Kota Kinabalu, Malaysia, but also the hotel that cares for KK the most.

Kota Kinabalu’s very first creative design hotel – The LUMA Hotel opened its door on 30 January 2022. The hotel, designed with Sabah’s majestic tropical rainforest and unique culture, offers travelers an escape from the city’s hectic life. As a hotel that cares for KK the most, The LUMAs Hotel aspires to support local talents and promote environmental sustainability.

The LUMA Hotel is a design hotel that offers travellers an escape from the hustle and bustle. It is not only the first ever design hotel in Kota Kinabalu, Malaysia, but also the hotel that cares for KK the most.

To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory.

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Job Responsibilities:

1. Responsible to meet and greet guests at the Front Desk to perform check-in, check-out, and provide any other assistance, to escort guests to their rooms and assigning of rooms according to guest preferences and ensuring consistency in service delivery in order to enhance guest experiences through LQE.
2. Ensure effective implementation of the IMS policy and procedures.
3. Ensure continuous training and awareness of the IMS system.
4. Ensure OTPs are monitored and acted upon.
5. Identify areas of improvement through CPAR or suggestions.
6. Ensure operational compliance to legal regulations and other requirements.
7. Identification of new activities that are in relation to EASI and HIRADC.

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, push ourselves to new heights, and treat each other as we wish to be treated. Our team members worldwide create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We believe the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one, and treating everyone we meet as we would want to be treated ourselves. Whether you work with us, stay with us, live with us, or discover with us, our purpose is to create impressions that will stay with you for a lifetime. We believe life is richer when we truly connect with the people and the world around us.

About the location:

Four Seasons Hotel and Residences is part of a 65-storey mixed-use tower that includes 242 Four Seasons Private Residences, 27 serviced apartments, a 209-key Four Seasons Hotel, and a six-floor luxury retail podium, collectively known as Four Seasons Place Kuala Lumpur. The Hotel introduces several unique dining outlets to the city, including a Cantonese restaurant, lobby and rooftop pool bars, and an all-day dining restaurant with views of the Petronas Twin Towers. The Hotel also offers an executive lounge for business travelers, a spa, a wellness-focused fitness center, and a rooftop infinity pool with panoramic views of Kuala Lumpur’s skyline. Lush landscaping around the rooftop pool and terrace creates an urban oasis, echoing the greenery of KLCC Park below.

Four Seasons Hotel Kuala Lumpur is seeking top talent to join the team.

About Four Seasons Hotel Kuala Lumpur

Located in the Golden Triangle, the city’s business and financial district, Four Seasons Hotel Kuala Lumpur is part of a 65-storey mixed-use tower with luxury residences, serviced apartments, a hotel, and a retail podium. The hotel is near major attractions like the Petronas Twin Towers and KLCC, offering designer shopping, fine dining, and vibrant nightlife. It overlooks KLCC Park and is connected to the esplanade, providing access to green space, gardens, fountains, waterfalls, and jogging tracks.

The hotel features unique dining outlets, an executive lounge, a spa, a fitness center, and a rooftop infinity pool. It complements the existing Four Seasons Resort Langkawi, providing an urban luxury experience.

About Four Seasons

Founded in 1960, Four Seasons continues to define luxury hospitality with innovation, commitment to quality, and personalized service. Operating 133 hotels and 55 residences worldwide, it is consistently ranked among the best hotels and prestigious brands globally.

Guest Services Officer - Executive Club

The Guest Services Officer welcomes and registers hotel guests, explains accommodations, and handles billing. They respond to guest requests, ensuring maximum satisfaction while adhering to Four Seasons policies.

Responsibilities:

• Check in guests efficiently and courteously, ensuring correct room and rate assignment, and assist with luggage.
• Check out guests, ascertain satisfaction, settle bills, and collect keys.
• Maintain a balanced cash bank, handle transactions, and reconcile at shift end.
• Handle guest interactions professionally, resolving complaints and providing information about hotel services.
• Use computer systems for check-in/out, reports, and room blocking.
• Accept reservations, changes, and cancellations, and answer guest calls in the absence of the Reservations Department or Communications Operator.
• Assist with duties in Concierge, Bell Staff, Business Center, and lobby as needed.
• Provide troubleshooting support for in-room services.
• Coordinate with Bell Staff for luggage and deliveries.
• Work harmoniously with colleagues and supervisors.

Qualifications:

• At least one year of relevant experience, preferably with Four Seasons or similar organization.
• SPM or equivalent qualification.
• Fluent in Bahasa Malaysia and English, both written and spoken.
• Legal right to work in Malaysia.

What We Offer:

• Competitive salary and comprehensive benefits.
• Training and development opportunities.
• Complimentary accommodation at other Four Seasons Hotels and Resorts.
• Free employee uniforms dry cleaning and meals.

Work Type: Full Time, Shift Work

Join Our Team

Be part of a team built on respect, collaboration, creativity, and service excellence. Enjoy a serene and luxurious environment in Kuala Lumpur, and experience the care that Four Seasons provides to its employees. Recognized in FORTUNE’s 100 Best Companies to Work For since 1998.

Additional Information:

Visa sponsorship is not available. Due to work permit regulations, only local candidates or those with Malaysian Permanent Resident status will be considered. Only successful candidates will be contacted.

Join to apply for the Guest Services Officer - Executive Club role at Four Seasons Hotels and Resorts

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Join to apply for the Guest Services Officer - Executive Club role at Four Seasons Hotels and Resorts

About Four Seasons:

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Four Seasons Hotel and Residences is part of a 65-storey mixed-use tower that will include 242 Four Seasons Private Residences, 27 serviced apartments, a 209-key Four Seasons Hotel and a six- floor of 250,000 square foot luxury retail podium, collectively known as Four Seasons Place Kuala Lumpur. The Hotel introduces several unique dining outlets to the city, including a Cantonese restaurant, lobby and rooftop pool bars, and an all-day dining restaurant with sweeping views of the Petronas Twin Towers. The Hotel will also offer an executive lounge for business travelers, a serene spa, wellness-focused fitness centre and rooftop infinity pool offering panoramic views of Kuala Lumpur’s endless skyline. Lush landscaping around the rooftop pool and terrace will create an urban oasis, echoing the greenery of the KLCC Park below.

Four Seasons Hotel Kuala Lumpur is looking for top talent to join the team.

About Four Seasons Hotel Kuala Lumpur

Four Seasons Hotel and Residences Kuala Lumpur is located in the thriving business and financial district Golden Triangle neighbourhood. The Hotel is part of a 65-storey mixed-use tower that will include 242 Four Seasons Private Residences, 27 serviced apartments, a 209-key Four Seasons Hotel and a six- floor of 250,000 square foot luxury retail podium, collectively known as Four Seasons Place Kuala Lumpur.

The latest addition to the city’s dramatic skyline and a vibrant hub for both business and leisure travellers, Four Seasons Hotel Kuala Lumpur is conveniently located in close proximity to the city’s major attractions, including the Petronas Twin Towers and the Kuala Lumpur City Centre (KLCC). Often referred to as a “city within a city,” the KLCC will offer designer shopping, fine dining, and the best of the city’s electric nightlife. The Hotel is also overlooking the KLCC Park and is directly connected to the esplanade, allowing guests to take full advantage of the Park’s 50 acres of green space, including lush gardens, fountains, waterfalls, a wading pool, and jogging track.

An exciting addition to Kuala Lumpur’s culinary scene, the Hotel is home to several unique dining outlets to the city, including a Cantonese restaurant, lobby and rooftop pool bars, and an all-day dining restaurant with sweeping views of the Petronas Twin Towers.

The Hotel is offering an executive lounge for business travellers, a serene spa, wellness-focused fitness centre and rooftop infinity pool offering panoramic views of Kuala Lumpur’s endless skyline. Lush landscaping around the rooftop pool and terrace has created an urban oasis, echoing the greenery of the KLCC Park below.

Four Seasons Hotel Kuala Lumpur is offering both international and regional travellers an urban complement to the existing Four Seasons Resort in Malaysia, the award-winning Four Seasons Resort Langkawi.

About Four Seasons

Founded in 1960, Four Seasons continues to define the future of luxury hospitality with extraordinary imagination, unwavering commitment to the highest standards of quality, and the most genuine and customized service. Currently operating 133 hotels and 55 private residences in major city centers and resort destination in the world, Four Seasons consistently ranks among the world’s best hotels and most prestigious brands in reader polls, traveler reviews and industry awards.

Guest Services Officer - Executive Club

Guest Services Officer - Executive Club welcomes and registers hotel guests, explaining the accommodations and establishing credit or method of payment. Checks guest out of the hotel, preparing and explaining the bill. Responds to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons’ policies.

Responsibilities:

• Checks in guest in an efficient and friendly manner, using guest name whenever possible. Assures that guest is assigned type of room requested and the correct rate is charged. Arranges for luggage to be delivered to guest room. Issues correct keys to the guest.
• Checks out guest at end of stay. Ascertains guest satisfaction, collects keys, posts late charges and presents bill to guest. Settles bill accurately through credit card or cash transaction.
• Maintains a balanced bank assigned by the hotel. Makes change, cashes checks, exchanges foreign currency. Reconciles all transactions at the close of each shift.
• Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner. Interaction with guest will be in person and by phone.
• Utilizes a variety of computer systems to check guests in and out, run daily reports and select and block rooms for arriving guests.
• Accepts reservations, changes and cancellations in the absence of Reservations Department Staff. Can answer guest calls and direct them appropriately in the absence of a Communications Operator.
• Assists with responsibilities and duties in the absence of or due to heavy volume in the areas of the Concierge, Bell Staff, Business Center, and lobby coverage.
• Provides basic trouble-shooting support for in-room services such as Internet, TV movies, games, and Web service.
• Works closely with Bell Staff to ensure smooth handling of guest luggage, deliveries and special requests.
• Works harmoniously and professionally with co-workers and supervisors.
  
  

• Ideally one-year relevant experience with Four Seasons or other organizations.
• SPM and equivalence
• Candidates must speak read and write Bahasa Malaysia as well as being fluent in English.
• Must have the right to work in Malaysia.
  
  

• Competitive salary, wages, and a comprehensive benefits package
• Excellent training and development opportunities
• Complimentary accommodation at other Four Seasons Hotels and Resorts
• Complimentary dry cleaning for employee uniforms
• Complimentary employee meals
  
  

• Seniority level Not Applicable

• Employment type Full-time

• Job function Customer Service
• Industries Travel Arrangements and Hospitality

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Join to apply for the Guest Services Officer - Front Office role at Hyatt Regency .

Organization: Hyatt Regency Kuantan Resort

At Hyatt, we believe our guests choose Hyatt because of our caring and attentive colleagues who focus on providing efficient service and meaningful experiences. Guest Service Officers are responsible for guest registration and communicating hotel services and promotions. This highly visible role offers opportunities for casual conversations and directly impacts the guest experience. Duties may include processing payments and responding to guest inquiries. As a Front Office colleague, you'll be the face of Hyatt. If you have experience at other hotels as a front desk associate or an interest in hotel frontline roles, we'd love to hear from you!

Hyatt colleagues work in an environment that demands exceptional performance and offers great rewards, including career opportunities, job enrichment, and a supportive work environment. If you're ready for this challenge, we are ready for you.

• A genuine desire to satisfy guest needs in a fast-paced environment.
• Refined verbal and written communication skills.
• Ability to stand for long periods.
• *This position is open to Malaysian Nationals only, due to strict Malaysian Immigration and Manpower Department regulations.

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Management and Manufacturing
• Industry: Hospitality

Referrals increase your chances of interviewing at Hyatt Regency by 2x.

Get notified about new Guest Service Officer jobs in Greater Kuantan .

Join to apply for the Guest Services Officer - Front Office role at Hyatt .

At Hyatt, we believe our guests choose Hyatt because of our caring and attentive colleagues who focus on providing efficient service and meaningful experiences.

Guest Service Officers are responsible for the guest registration process and communication of hotel services and promotions. This highly visible role offers opportunities for casual conversation and has a direct impact on creating the guest experience. Other duties may include processing forms of payment and responding to guest inquiries. You'll be the face of Hyatt as a Front Office colleague. If you have experience as a front desk associate or an interest in hotel frontline jobs, we'd love to hear from you!

Hyatt colleagues work in an environment that demands exceptional performance but offers great rewards. Whether it's career opportunities, job enrichment, or a supportive work environment, if you are ready for this challenge, then we are ready for you.

This is not your typical career opportunity. This is the Hyatt Touch.

• A true desire to satisfy the needs of others in a fast-paced environment.
• Refined verbal and written communication skills.
• Ability to stand for long periods.
• *Due to strict regulation of Malaysian Immigration and Manpower Department, this position is open for Malaysian Nationals only.

• Entry level

• Full-time

• Management and Manufacturing

• Hospitality

• Maximize room sales and revenue for the hotel through efficient turn-around time and prioritizing up-selling.
• Prioritize the quality of reservations, responding to all reservation sales inquiries through professionally written and spoken communications, including anticipating clients’ requirements.
• Maintain a high level of accuracy in daily reservations, monitoring cancellations or changes in reservations, and ensuring relevant information is correct and up to date for relevant departments.
• Check arrival guests or groups of 3-5 daily, ensuring guest information, requirements, and pricing are correct.
• Maintain and update guests’ information according to reservation procedures.
• Comply with revenue management standards, apply rate management controls, and adhere to the hotel’s credit policies to ensure all forecast revenues are met.
• Demonstrate complete product knowledge, remain up to date with all promotions in and around the hotel, and follow established procedures to process all room reservations, rates, confirmations, and hotel facilities.
• Understand and adhere to the hotel’s team member rules and regulations.
• Carry out any other reasonable duties and responsibilities as assigned.
• The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.

What are we looking for?

• A team member with an outstanding sales attitude who never loses a sales opportunity.
• A creative thinker who always looks for different ways to improve, increase productivity, and enhance sales conversion.
• A passion for serving by delivering exceptional service.
• Assertiveness to handle challenging conversations.
• A team player, operating with a sense of urgency and discipline.
• Good interpersonal and communication skills.
• Strong computer skills and ideally experience with Property Management System (PMS).
• Excellent command of written and spoken English with a strong customer-centric mindset; command of other languages (especially Chinese, Japanese, Russian, and Arabic) is an added advantage and will be considered in the remuneration package.
• Willingness to work shift duties.
• Ideally, a Diploma holder with a minimum of 1 year in Reservations, Customer Relations, or a similar field.
• Malaysia work authorization is required for this position. Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview.