Banking Operations Executive

Kuala Lumpur, Kuala Lumpur Neara

Posted 4 days ago

Job Viewed

Tap Again To Close

Job Description

The Banking Operations Executive plays a vital role in the smooth functioning of StashAway's banking operations. This role is responsible for ensuring that all banking activities are carried out efficiently and effectively, with a focus on risk management, compliance, and customer satisfaction.

The ideal candidate will possess excellent analytical and problem-solving skills, as well as the ability to work well under pressure and meet deadlines. Strong communication and collaboration skills are also essential for this role, as the Banking Operations Executive will work closely with various teams within the organization to achieve common goals.

Responsibilities

Daily Responsibilities:

Process and check daily deposits and withdrawals (includes Suspicious Transaction Monitoring) for Singapore and Malaysia entities

Once a suspicious transaction is approved on the Admin system, it takes immediate effect. If unsure of the approval decision, the Banking Operations Executive clarifies with the Function Manager. Conversely, the Function Manager retrospectively checks the approved transactions on a weekly basis.

Execute daily fund transfers for the business (e.g. transfer to the Broker) across all of the Group’s entities

The Banking Operations Manager provides oversight for this process and the transactions can only be approved by Senior Management members.

Review flagged customers as part of the customer onboarding screening process

The Banking Operations Manager will periodically review the Banking Operations Executives’ approvals and provide feedback.

Work with the Client Experience team to contact customers for the purposes of transaction verifications (e.g. obtaining proof of fund transfer when necessary)

Assist the Operations team in resolving transactional issues (e.g. stalled withdrawals, reconciliation discrepancies) together with the Tech team

Prepare monthly reports (e.g. Reconciliation Report, Operations KPI Report)

Take ownership of operational tasks and continuously find ways to improve the efficiency of such tasks

Undertake ad hoc operations projects as required

Requirements

Fresh Graduates are encouraged to apply.

Prior experience in one or more of the following areas would be a bonus: banking & finance, risk or compliance, treasury, cash operations, trade settlement.

Strong communication skills and a positive attitude. Proficiency in basic English is essential for effective interaction with internal and external stakeholders through various channels (phone, email, chat).

Exceptional organizational skills, adaptability, and acute attention to detail are paramount.

Ability to grasp complex concepts swiftly and creatively solve problems on-the-fly.

A team player, adept at working collaboratively in a fast-paced environment, adjusting to changes while maintaining determination and efficiency.

Proficiency in utilizing a range of technology tools and software relevant to banking operations, demonstrating an aptitude for learning new systems quickly.

Strong commitment to continuous learning and professional growth, evident through seeking out opportunities to expand knowledge and skill sets.

Employee financial and physical well-being

Compensation package: You will receive a competitive total compensation package that includes employee stock options if you are a full-time employee.

Comprehensive insurance coverage: Free panel outpatient GP clinic visits, group hospitalisation and surgical insurance, and Covid hospitalisation insurance coverage (conditions apply).

Management fee discount: You will receive an employee discount on your asset management fees when you invest with StashAway.

Flexible work arrangements and policies

Unlimited paid annual leave: It should be simple for you to decide if you would like to take more or fewer days off. We trust that you are accountable for your work and know best if you need 10 or 30 days of paid annual leave that year.

Personal work equipment budget: It’s important that you have a workstation that’s optimal for you wherever you are.

Learning and development opportunities

You will be given an annual Learning and Development budget to help you continuously learn in your pursuit of your professional and personal development. You may use the budget for resources and tools that may help you perform better at work. This budget is subject to management approval.

Team bonding budget and initiatives

Quarterly team bonding budget: We encourage you to socialise with colleagues across job functions, departments, and entities to know them better as individuals beyond what they professionally do.

Annual off-site (Nov): Each off-site gathers all employees for a full day of company-wide team bonding activities and challenges.

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Banking Operations Executive

Kuala Lumpur, Kuala Lumpur StashAway

Posted 4 days ago

Job Viewed

Tap Again To Close

Job Description

StashAway Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Join or sign in to find your next job

Join to apply for the Banking Operations Executive role at StashAway

StashAway Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Join to apply for the Banking Operations Executive role at StashAway

About Job

The Banking Operations Executive plays a vital role in the smooth functioning of StashAway's banking operations. This role is responsible for ensuring that all banking activities are carried out efficiently and effectively, with a focus on risk management, compliance, and customer satisfaction.

About Job

The Banking Operations Executive plays a vital role in the smooth functioning of StashAway's banking operations. This role is responsible for ensuring that all banking activities are carried out efficiently and effectively, with a focus on risk management, compliance, and customer satisfaction.

The ideal candidate will possess excellent analytical and problem-solving skills, as well as the ability to work well under pressure and meet deadlines. Strong communication and collaboration skills are also essential for this role, as the Banking Operations Executive will work closely with various teams within the organization to achieve common goals.

Responsibilities

  • Daily Responsibilities:
    • Process and check daily deposits and withdrawals (includes Suspicious Transaction Monitoring) for Singapore and Malaysia entities
      • Once a suspicious transaction is approved on the Admin system, it takes immediate effect. If unsure of the approval decision, the Banking Operations Executive clarifies with the Function Manager. Conversely, the Function Manager retrospectively checks the approved transactions on a weekly basis.
    • Execute daily fund transfers for the business (e.g. transfer to the Broker) across all of the Group’s entities
      • The Banking Operations Manager provides oversight for this process and the transactions can only be approved by Senior Management members.
    • Review flagged customers as part of the customer onboarding screening process
      • The Banking Operations Manager will periodically review the Banking Operations Executives’ approvals and provide feedback.
    • Work with the Client Experience team to contact customers for the purposes of transaction verifications (e.g. obtaining proof of fund transfer when necessary)
    • Assist the Operations team in resolving transactional issues (e.g. stalled withdrawals, reconciliation discrepancies) together with the Tech team
    • Prepare monthly reports (e.g. Reconciliation Report, Operations KPI Report)
    • Take ownership of operational tasks and continuously find ways to improve the efficiency of such tasks
    • Undertake ad hoc operations projects as required
Requirements

  • Fresh Graduates are encouraged to apply.
  • Prior experience in one or more of the following areas would be a bonus: banking & finance, risk or compliance, treasury, cash operations, trade settlement.
  • Strong communication skills and a positive attitude. Proficiency in basic English is essential for effective interaction with internal and external stakeholders through various channels (phone, email, chat).
  • Exceptional organizational skills, adaptability, and acute attention to detail are paramount.
  • Ability to grasp complex concepts swiftly and creatively solve problems on-the-fly.
  • A team player, adept at working collaboratively in a fast-paced environment, adjusting to changes while maintaining determination and efficiency.
  • Proficiency in utilizing a range of technology tools and software relevant to banking operations, demonstrating an aptitude for learning new systems quickly.
  • Strong commitment to continuous learning and professional growth, evident through seeking out opportunities to expand knowledge and skill sets.

Benefits

Employee financial and physical well-being

  • Compensation package: You will receive a competitive total compensation package that includes employee stock options if you are a full-time employee.
  • Comprehensive insurance coverage: Free panel outpatient GP clinic visits, group hospitalisation and surgical insurance, and Covid hospitalisation insurance coverage (conditions apply).
  • Management fee discount: You will receive an employee discount on your asset management fees when you invest with StashAway.

Flexible work arrangements and policies

  • Unlimited paid annual leave: It should be simple for you to decide if you would like to take more or fewer days off. We trust that you are accountable for your work and know best if you need 10 or 30 days of paid annual leave that year.
  • Personal work equipment budget: It’s important that you have a workstation that’s optimal for you wherever you are.

Learning and development opportunities

  • You will be given an annual Learning and Development budget to help you continuously learn in your pursuit of your professional and personal development. You may use the budget for resources and tools that may help you perform better at work. This budget is subject to management approval.

Team bonding budget and initiatives

  • Quarterly team bonding budget: We encourage you to socialise with colleagues across job functions, departments, and entities to know them better as individuals beyond what they professionally do.
  • Annual off-site (Nov): Each off-site gathers all employees for a full day of company-wide team bonding activities and challenges.

Seniority level
  • Seniority level Entry level
Employment type
  • Employment type Full-time
Job function
  • Job function Finance and Sales

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Banking Operations Executive

Kuala Lumpur, Kuala Lumpur StashAway

Posted 14 days ago

Job Viewed

Tap Again To Close

Job Description

StashAway Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia Join or sign in to find your next job

Join to apply for the

Banking Operations Executive

role at

StashAway StashAway Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia Join to apply for the

Banking Operations Executive

role at

StashAway About Job

The Banking Operations Executive plays a vital role in the smooth functioning of StashAway's banking operations. This role is responsible for ensuring that all banking activities are carried out efficiently and effectively, with a focus on risk management, compliance, and customer satisfaction. About Job

The Banking Operations Executive plays a vital role in the smooth functioning of StashAway's banking operations. This role is responsible for ensuring that all banking activities are carried out efficiently and effectively, with a focus on risk management, compliance, and customer satisfaction.

The ideal candidate will possess excellent analytical and problem-solving skills, as well as the ability to work well under pressure and meet deadlines. Strong communication and collaboration skills are also essential for this role, as the Banking Operations Executive will work closely with various teams within the organization to achieve common goals.

Responsibilities

Daily Responsibilities: Process and check daily deposits and withdrawals (includes Suspicious Transaction Monitoring) for Singapore and Malaysia entities Once a suspicious transaction is approved on the Admin system, it takes immediate effect. If unsure of the approval decision, the Banking Operations Executive clarifies with the Function Manager. Conversely, the Function Manager retrospectively checks the approved transactions on a weekly basis. Execute daily fund transfers for the business (e.g. transfer to the Broker) across all of the Group’s entities The Banking Operations Manager provides oversight for this process and the transactions can only be approved by Senior Management members. Review flagged customers as part of the customer onboarding screening process The Banking Operations Manager will periodically review the Banking Operations Executives’ approvals and provide feedback. Work with the Client Experience team to contact customers for the purposes of transaction verifications (e.g. obtaining proof of fund transfer when necessary) Assist the Operations team in resolving transactional issues (e.g. stalled withdrawals, reconciliation discrepancies) together with the Tech team Prepare monthly reports (e.g. Reconciliation Report, Operations KPI Report) Take ownership of operational tasks and continuously find ways to improve the efficiency of such tasks Undertake ad hoc operations projects as required

Requirements

Fresh Graduates are encouraged to apply. Prior experience in one or more of the following areas would be a bonus: banking & finance, risk or compliance, treasury, cash operations, trade settlement. Strong communication skills and a positive attitude. Proficiency in basic English is essential for effective interaction with internal and external stakeholders through various channels (phone, email, chat). Exceptional organizational skills, adaptability, and acute attention to detail are paramount. Ability to grasp complex concepts swiftly and creatively solve problems on-the-fly. A team player, adept at working collaboratively in a fast-paced environment, adjusting to changes while maintaining determination and efficiency. Proficiency in utilizing a range of technology tools and software relevant to banking operations, demonstrating an aptitude for learning new systems quickly. Strong commitment to continuous learning and professional growth, evident through seeking out opportunities to expand knowledge and skill sets.

Benefits

Employee financial and physical well-being

Compensation package: You will receive a competitive total compensation package that includes employee stock options if you are a full-time employee. Comprehensive insurance coverage: Free panel outpatient GP clinic visits, group hospitalisation and surgical insurance, and Covid hospitalisation insurance coverage (conditions apply). Management fee discount: You will receive an employee discount on your asset management fees when you invest with StashAway.

Flexible work arrangements and policies

Unlimited paid annual leave: It should be simple for you to decide if you would like to take more or fewer days off. We trust that you are accountable for your work and know best if you need 10 or 30 days of paid annual leave that year. Personal work equipment budget: It’s important that you have a workstation that’s optimal for you wherever you are.

Learning and development opportunities

You will be given an annual Learning and Development budget to help you continuously learn in your pursuit of your professional and personal development. You may use the budget for resources and tools that may help you perform better at work. This budget is subject to management approval.

Team bonding budget and initiatives

Quarterly team bonding budget: We encourage you to socialise with colleagues across job functions, departments, and entities to know them better as individuals beyond what they professionally do. Annual off-site (Nov): Each off-site gathers all employees for a full day of company-wide team bonding activities and challenges.

Seniority level

Seniority level Entry level Employment type

Employment type Full-time Job function

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Banking Operations Executive

Kuala Lumpur, Kuala Lumpur Neara

Posted 14 days ago

Job Viewed

Tap Again To Close

Job Description

The Banking Operations Executive plays a vital role in the smooth functioning of StashAway's banking operations. This role is responsible for ensuring that all banking activities are carried out efficiently and effectively, with a focus on risk management, compliance, and customer satisfaction. The ideal candidate will possess excellent analytical and problem-solving skills, as well as the ability to work well under pressure and meet deadlines. Strong communication and collaboration skills are also essential for this role, as the Banking Operations Executive will work closely with various teams within the organization to achieve common goals. Responsibilities

Daily Responsibilities: Process and check daily deposits and withdrawals (includes Suspicious Transaction Monitoring) for Singapore and Malaysia entities Once a suspicious transaction is approved on the Admin system, it takes immediate effect. If unsure of the approval decision, the Banking Operations Executive clarifies with the Function Manager. Conversely, the Function Manager retrospectively checks the approved transactions on a weekly basis. Execute daily fund transfers for the business (e.g. transfer to the Broker) across all of the Group’s entities The Banking Operations Manager provides oversight for this process and the transactions can only be approved by Senior Management members. Review flagged customers as part of the customer onboarding screening process The Banking Operations Manager will periodically review the Banking Operations Executives’ approvals and provide feedback. Work with the Client Experience team to contact customers for the purposes of transaction verifications (e.g. obtaining proof of fund transfer when necessary) Assist the Operations team in resolving transactional issues (e.g. stalled withdrawals, reconciliation discrepancies) together with the Tech team Prepare monthly reports (e.g. Reconciliation Report, Operations KPI Report) Take ownership of operational tasks and continuously find ways to improve the efficiency of such tasks Undertake ad hoc operations projects as required Requirements

Fresh Graduates are encouraged to apply. Prior experience in one or more of the following areas would be a bonus: banking & finance, risk or compliance, treasury, cash operations, trade settlement. Strong communication skills and a positive attitude. Proficiency in basic English is essential for effective interaction with internal and external stakeholders through various channels (phone, email, chat). Exceptional organizational skills, adaptability, and acute attention to detail are paramount. Ability to grasp complex concepts swiftly and creatively solve problems on-the-fly. A team player, adept at working collaboratively in a fast-paced environment, adjusting to changes while maintaining determination and efficiency. Proficiency in utilizing a range of technology tools and software relevant to banking operations, demonstrating an aptitude for learning new systems quickly. Strong commitment to continuous learning and professional growth, evident through seeking out opportunities to expand knowledge and skill sets. Employee financial and physical well-being Compensation package: You will receive a competitive total compensation package that includes employee stock options if you are a full-time employee. Comprehensive insurance coverage: Free panel outpatient GP clinic visits, group hospitalisation and surgical insurance, and Covid hospitalisation insurance coverage (conditions apply). Management fee discount: You will receive an employee discount on your asset management fees when you invest with StashAway. Flexible work arrangements and policies Unlimited paid annual leave: It should be simple for you to decide if you would like to take more or fewer days off. We trust that you are accountable for your work and know best if you need 10 or 30 days of paid annual leave that year. Personal work equipment budget: It’s important that you have a workstation that’s optimal for you wherever you are. Learning and development opportunities You will be given an annual Learning and Development budget to help you continuously learn in your pursuit of your professional and personal development. You may use the budget for resources and tools that may help you perform better at work. This budget is subject to management approval. Team bonding budget and initiatives Quarterly team bonding budget: We encourage you to socialise with colleagues across job functions, departments, and entities to know them better as individuals beyond what they professionally do. Annual off-site (Nov): Each off-site gathers all employees for a full day of company-wide team bonding activities and challenges.

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Executive of Operations (Banking)

Kuala Lumpur, Kuala Lumpur Atlantic Partners Asia

Posted 13 days ago

Job Viewed

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Job Description

Job Responsibilities
  • Manage & monitor client and bank balances.
  • Fund client’s wallets with incoming funds.
  • Reconciliation of bank and client balances.
  • Liaise with client support and sales team to identify incoming funds.
  • Prepare payment requests to banks, and understand the different requirements of each bank.
  • Daily reporting of transactions.
  • Ensure strict compliance with financial regulations, internal policies, and industry standards.
  • Maintain meticulous and accurate records on Datasoft middle office activities.
  • Maintain meticulous and accurate records on client wire templates.
  • Conduct regular audits to verify the precision of financial records and payment data.
  • Partner with key internal partners in Sales, Value Transfer Service (VTS) Trading, Operations, & Compliance Team to provide holistic client support.
  • Perform any other related lawful duties that may be given by the Management from time to time.
Job Requirements
  • Bachelor’s degree in business, finance, or a related field.
  • Prior experience in handling financial transactions and preferably in the payment or financial services industry.
  • Ability to work in night shift (4PM to 1AM), and flexible scheduling.
  • Ability to collaborate effectively across departments.
  • Strong knowledge of payment industry regulations and compliance requirements.
  • Familiar with international corporate structures and workflow.
  • Familiar with banking networks and payment routes.
  • Familiar with foreign exchange and foreign exchange quoting.
  • Excellent interpersonal and communication skills.
  • Strong verbal and written communication in English.
  • Ability to communicate in Chinese including Mandarin is preferable.
  • Detail-oriented with the ability to manage multiple tasks simultaneously.
  • Meticulous in managing work processes.
  • Problem-solving abilities and a customer-centric approach.
  • Adaptable and able to work effectively in a fast-paced environment.
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Executive of Operations (Banking)

Kuala Lumpur, Kuala Lumpur Atlantic Partners Asia

Posted 12 days ago

Job Viewed

Tap Again To Close

Job Description

Job Responsibilities

Manage & monitor client and bank balances.

Fund client’s wallets with incoming funds.

Reconciliation of bank and client balances.

Liaise with client support and sales team to identify incoming funds.

Prepare payment requests to banks, and understand the different requirements of each bank.

Daily reporting of transactions.

Ensure strict compliance with financial regulations, internal policies, and industry standards.

Maintain meticulous and accurate records on Datasoft middle office activities.

Maintain meticulous and accurate records on client wire templates.

Conduct regular audits to verify the precision of financial records and payment data.

Partner with key internal partners in Sales, Value Transfer Service (VTS) Trading, Operations, & Compliance Team to provide holistic client support.

Perform any other related lawful duties that may be given by the Management from time to time.

Job Requirements

Bachelor’s degree in business, finance, or a related field.

Prior experience in handling financial transactions and preferably in the payment or financial services industry.

Ability to work in night shift (4PM to 1AM), and flexible scheduling.

Ability to collaborate effectively across departments.

Strong knowledge of payment industry regulations and compliance requirements.

Familiar with international corporate structures and workflow.

Familiar with banking networks and payment routes.

Familiar with foreign exchange and foreign exchange quoting.

Excellent interpersonal and communication skills.

Strong verbal and written communication in English.

Ability to communicate in Chinese including Mandarin is preferable.

Detail-oriented with the ability to manage multiple tasks simultaneously.

Meticulous in managing work processes.

Problem-solving abilities and a customer-centric approach.

Adaptable and able to work effectively in a fast-paced environment.

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Customer Service

Kuala Lumpur, Kuala Lumpur Muhibbah Alliance Capital Sdn Bhd

Posted 1 day ago

Job Viewed

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Job Description

Overview

Join to apply for the Customer Service role at Muhibbah Alliance Capital Sdn Bhd .

Base pay range and responsibilities are provided by Muhibbah Alliance Capital Sdn Bhd. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range Job Responsibilities
  • SKILL:
  • Good in Microsoft Excel, and Word.
  • Wellcommunication skills, both written and verbal.
  • Problem-solving abilities and attention to detail.
  • A proactive attitude and willingness to learn.
Job Requirements
  • F3MALE
  • RANGE: 20-35
  • LANGUAGE: MALAY, ENGLISH
Job Benefits
  • Allowance Provided
  • EPF / SOCSO / PCB
  • Annual Bonus
  • Annual Leave
Seniority level
  • Associate
Employment type
  • Full-time
Job function
  • Customer Service

Content notes: the listing includes multiple postings and dates for other roles; this refined description focuses on the Customer Service role at Muhibbah Alliance Capital Sdn Bhd and preserves the stated qualifications and benefits from the original content.

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Customer Service Representative

Kuala Lumpur, Kuala Lumpur Lancesoft Malaysia

Posted 1 day ago

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Job Description

Salary: RM4500 (Basic) + KPI: Up to 350RM

Working Hour: 5 days in a week

No midnight shift. Max shift timings would be till 11 PM

Job Description:

- Ensure service delivered to our customers meets contractual Key Performance Indicator (KPIs)

- Clarify customer requirements; probe for understanding, use decision-support tools and resources to provide resolution to the customer

- Maintain basic knowledge of client products and/or services

- Prepare complete and accurate work including appropriately notating accounts as required

- Track, document and retrieve information in call tracking database

Qualifications

- Diploma or Bachelor's Degree in any field

- Minimum 1 year experience in customer service, outbound calls, emails and live chats

- Knowledge in social media platforms

Seniority level

  • Entry level

Employment type

  • Full-time

Job function

  • Customer Service, Business Development, and Information Technology

Industries

  • Business Consulting and Services
  • Telephone Call Centers
  • IT Services and IT Consulting

Location: Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Referral note: Referrals increase your chances of interviewing at Lancesoft Malaysia by 2x

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

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Officer, Customer Service

Kuala Lumpur, Kuala Lumpur Sime Darby Property Berhad

Posted 2 days ago

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Job Description

To support customers by providing helpful information, answering questions, and responding to complaints.

Job Responsibilities
  • Man the information counter, welcome customers, assist with inquiries, and provide accurate information.
  • Manage lost and found services in the mall.
  • Respond to injuries and accidents in the mall.
  • Manage and monitor all common facilities, including maintaining the hygiene of the first aid room, wheelchair, baby stroller, etc.
  • Support the Marketing Communications department in promotional activities, campaigns, and events, including event setup and redemption.
  • Handle customer complaints and feedback.
Education / Professional Qualifications
  • Relevant training or courses in Secretary and Administrative fields.
  • Possess at least 1-2 years of experience as a Secretary and Office Administrator.
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Customer Service Representative

Kuala Lumpur, Kuala Lumpur Hilti (Canada) Corporation

Posted 2 days ago

Job Viewed

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Job Description

Overview

We are looking for a high caliber candidate with strong business acumen to unleash your high potential, starting as Customer Service Representative. Our people come from different backgrounds with a shared dedication to high performance and consistent results.

Responsibilities
  • The purpose of the role is to achieve profitable sales by providing timely and appropriate customer service and technical expertise in response to customer's needs to ensure the successful achievement of the company's objectives and growth.
  • The role involves providing information and technical advice via telephone or e-mail on products and applications.
  • The job holder needs to actively promote sales in cooperation with other sales channels.
  • Scope: Anchor job in Customer Service for Inbound, Outbound, and Customer Care Handling in an MO or Region.
Qualifications
  • Degree in Business or related discipline
  • High proficiency in English & Malay
  • Team playing skills with strong customer orientation
  • Strong communication and presentation skills
  • Self-motivation, highly energetic, outgoing character and willingness to explore self-potential in different area
  • High ambition and potential to develop your long term career at Hilti
Why should you apply?

We have an excellent mix of people, which we believe makes for a more vibrant, more innovative, more productive team. So, if you’ve never worked in construction, that’s fine with us. Success at Hilti is down to teamwork and ability, regardless of your background.

What do we offer?

We’ll give you everything you need to excel in your role, including ongoing training and lots of responsibilities from the start. You’ll enjoy a rare combination of autonomy and camaraderie, as you’ll manage your own diary while being part of a friendly team. We’ll trust you to do whatever it takes to deliver outstanding results. Go the extra mile and we’ll reward you with development and career opportunities as soon as you’re ready for the next challenge.

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