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StashAway Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

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Join to apply for the Banking Operations Executive role at StashAway

StashAway Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Join to apply for the Banking Operations Executive role at StashAway

About Job

The Banking Operations Executive plays a vital role in the smooth functioning of StashAway's banking operations. This role is responsible for ensuring that all banking activities are carried out efficiently and effectively, with a focus on risk management, compliance, and customer satisfaction.

About Job

The Banking Operations Executive plays a vital role in the smooth functioning of StashAway's banking operations. This role is responsible for ensuring that all banking activities are carried out efficiently and effectively, with a focus on risk management, compliance, and customer satisfaction.

The ideal candidate will possess excellent analytical and problem-solving skills, as well as the ability to work well under pressure and meet deadlines. Strong communication and collaboration skills are also essential for this role, as the Banking Operations Executive will work closely with various teams within the organization to achieve common goals.

Responsibilities

• Daily Responsibilities:
• Process and check daily deposits and withdrawals (includes Suspicious Transaction Monitoring) for Singapore and Malaysia entities
• Once a suspicious transaction is approved on the Admin system, it takes immediate effect. If unsure of the approval decision, the Banking Operations Executive clarifies with the Function Manager. Conversely, the Function Manager retrospectively checks the approved transactions on a weekly basis.
• Execute daily fund transfers for the business (e.g. transfer to the Broker) across all of the Group’s entities
• The Banking Operations Manager provides oversight for this process and the transactions can only be approved by Senior Management members.
• Review flagged customers as part of the customer onboarding screening process
• The Banking Operations Manager will periodically review the Banking Operations Executives’ approvals and provide feedback.
• Work with the Client Experience team to contact customers for the purposes of transaction verifications (e.g. obtaining proof of fund transfer when necessary)
• Assist the Operations team in resolving transactional issues (e.g. stalled withdrawals, reconciliation discrepancies) together with the Tech team
• Prepare monthly reports (e.g. Reconciliation Report, Operations KPI Report)
• Take ownership of operational tasks and continuously find ways to improve the efficiency of such tasks
• Undertake ad hoc operations projects as required
  

Requirements

• Fresh Graduates are encouraged to apply.
• Prior experience in one or more of the following areas would be a bonus: banking & finance, risk or compliance, treasury, cash operations, trade settlement.
• Strong communication skills and a positive attitude. Proficiency in basic English is essential for effective interaction with internal and external stakeholders through various channels (phone, email, chat).
• Exceptional organizational skills, adaptability, and acute attention to detail are paramount.
• Ability to grasp complex concepts swiftly and creatively solve problems on-the-fly.
• A team player, adept at working collaboratively in a fast-paced environment, adjusting to changes while maintaining determination and efficiency.
• Proficiency in utilizing a range of technology tools and software relevant to banking operations, demonstrating an aptitude for learning new systems quickly.
• Strong commitment to continuous learning and professional growth, evident through seeking out opportunities to expand knowledge and skill sets.
  
  

Benefits

Employee financial and physical well-being

• Compensation package: You will receive a competitive total compensation package that includes employee stock options if you are a full-time employee.
• Comprehensive insurance coverage: Free panel outpatient GP clinic visits, group hospitalisation and surgical insurance, and Covid hospitalisation insurance coverage (conditions apply).
• Management fee discount: You will receive an employee discount on your asset management fees when you invest with StashAway.
  
  

Flexible work arrangements and policies

• Unlimited paid annual leave: It should be simple for you to decide if you would like to take more or fewer days off. We trust that you are accountable for your work and know best if you need 10 or 30 days of paid annual leave that year.
• Personal work equipment budget: It’s important that you have a workstation that’s optimal for you wherever you are.
  
  

Learning and development opportunities

• You will be given an annual Learning and Development budget to help you continuously learn in your pursuit of your professional and personal development. You may use the budget for resources and tools that may help you perform better at work. This budget is subject to management approval.
  
  

Team bonding budget and initiatives

• Quarterly team bonding budget: We encourage you to socialise with colleagues across job functions, departments, and entities to know them better as individuals beyond what they professionally do.
• Annual off-site (Nov): Each off-site gathers all employees for a full day of company-wide team bonding activities and challenges.

Seniority level

• Seniority level Entry level

Employment type

• Employment type Full-time

Job function

• Job function Finance and Sales

Referrals increase your chances of interviewing at StashAway by 2x

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StashAway Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia Join or sign in to find your next job

Join to apply for the

Banking Operations Executive

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StashAway StashAway Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia Join to apply for the

Banking Operations Executive

role at

StashAway About Job

The Banking Operations Executive plays a vital role in the smooth functioning of StashAway's banking operations. This role is responsible for ensuring that all banking activities are carried out efficiently and effectively, with a focus on risk management, compliance, and customer satisfaction. About Job

The Banking Operations Executive plays a vital role in the smooth functioning of StashAway's banking operations. This role is responsible for ensuring that all banking activities are carried out efficiently and effectively, with a focus on risk management, compliance, and customer satisfaction.

The ideal candidate will possess excellent analytical and problem-solving skills, as well as the ability to work well under pressure and meet deadlines. Strong communication and collaboration skills are also essential for this role, as the Banking Operations Executive will work closely with various teams within the organization to achieve common goals.

Responsibilities

Daily Responsibilities: Process and check daily deposits and withdrawals (includes Suspicious Transaction Monitoring) for Singapore and Malaysia entities Once a suspicious transaction is approved on the Admin system, it takes immediate effect. If unsure of the approval decision, the Banking Operations Executive clarifies with the Function Manager. Conversely, the Function Manager retrospectively checks the approved transactions on a weekly basis. Execute daily fund transfers for the business (e.g. transfer to the Broker) across all of the Group’s entities The Banking Operations Manager provides oversight for this process and the transactions can only be approved by Senior Management members. Review flagged customers as part of the customer onboarding screening process The Banking Operations Manager will periodically review the Banking Operations Executives’ approvals and provide feedback. Work with the Client Experience team to contact customers for the purposes of transaction verifications (e.g. obtaining proof of fund transfer when necessary) Assist the Operations team in resolving transactional issues (e.g. stalled withdrawals, reconciliation discrepancies) together with the Tech team Prepare monthly reports (e.g. Reconciliation Report, Operations KPI Report) Take ownership of operational tasks and continuously find ways to improve the efficiency of such tasks Undertake ad hoc operations projects as required

Requirements

Fresh Graduates are encouraged to apply. Prior experience in one or more of the following areas would be a bonus: banking & finance, risk or compliance, treasury, cash operations, trade settlement. Strong communication skills and a positive attitude. Proficiency in basic English is essential for effective interaction with internal and external stakeholders through various channels (phone, email, chat). Exceptional organizational skills, adaptability, and acute attention to detail are paramount. Ability to grasp complex concepts swiftly and creatively solve problems on-the-fly. A team player, adept at working collaboratively in a fast-paced environment, adjusting to changes while maintaining determination and efficiency. Proficiency in utilizing a range of technology tools and software relevant to banking operations, demonstrating an aptitude for learning new systems quickly. Strong commitment to continuous learning and professional growth, evident through seeking out opportunities to expand knowledge and skill sets.

Benefits

Employee financial and physical well-being

Compensation package: You will receive a competitive total compensation package that includes employee stock options if you are a full-time employee. Comprehensive insurance coverage: Free panel outpatient GP clinic visits, group hospitalisation and surgical insurance, and Covid hospitalisation insurance coverage (conditions apply). Management fee discount: You will receive an employee discount on your asset management fees when you invest with StashAway.

Flexible work arrangements and policies

Unlimited paid annual leave: It should be simple for you to decide if you would like to take more or fewer days off. We trust that you are accountable for your work and know best if you need 10 or 30 days of paid annual leave that year. Personal work equipment budget: It’s important that you have a workstation that’s optimal for you wherever you are.

Learning and development opportunities

You will be given an annual Learning and Development budget to help you continuously learn in your pursuit of your professional and personal development. You may use the budget for resources and tools that may help you perform better at work. This budget is subject to management approval.

Team bonding budget and initiatives

Quarterly team bonding budget: We encourage you to socialise with colleagues across job functions, departments, and entities to know them better as individuals beyond what they professionally do. Annual off-site (Nov): Each off-site gathers all employees for a full day of company-wide team bonding activities and challenges.

Seniority level

Seniority level Entry level Employment type

Employment type Full-time Job function

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The Banking Operations Executive plays a vital role in the smooth functioning of StashAway's banking operations. This role is responsible for ensuring that all banking activities are carried out efficiently and effectively, with a focus on risk management, compliance, and customer satisfaction. The ideal candidate will possess excellent analytical and problem-solving skills, as well as the ability to work well under pressure and meet deadlines. Strong communication and collaboration skills are also essential for this role, as the Banking Operations Executive will work closely with various teams within the organization to achieve common goals. Responsibilities

Daily Responsibilities: Process and check daily deposits and withdrawals (includes Suspicious Transaction Monitoring) for Singapore and Malaysia entities Once a suspicious transaction is approved on the Admin system, it takes immediate effect. If unsure of the approval decision, the Banking Operations Executive clarifies with the Function Manager. Conversely, the Function Manager retrospectively checks the approved transactions on a weekly basis. Execute daily fund transfers for the business (e.g. transfer to the Broker) across all of the Group’s entities The Banking Operations Manager provides oversight for this process and the transactions can only be approved by Senior Management members. Review flagged customers as part of the customer onboarding screening process The Banking Operations Manager will periodically review the Banking Operations Executives’ approvals and provide feedback. Work with the Client Experience team to contact customers for the purposes of transaction verifications (e.g. obtaining proof of fund transfer when necessary) Assist the Operations team in resolving transactional issues (e.g. stalled withdrawals, reconciliation discrepancies) together with the Tech team Prepare monthly reports (e.g. Reconciliation Report, Operations KPI Report) Take ownership of operational tasks and continuously find ways to improve the efficiency of such tasks Undertake ad hoc operations projects as required Requirements

Fresh Graduates are encouraged to apply. Prior experience in one or more of the following areas would be a bonus: banking & finance, risk or compliance, treasury, cash operations, trade settlement. Strong communication skills and a positive attitude. Proficiency in basic English is essential for effective interaction with internal and external stakeholders through various channels (phone, email, chat). Exceptional organizational skills, adaptability, and acute attention to detail are paramount. Ability to grasp complex concepts swiftly and creatively solve problems on-the-fly. A team player, adept at working collaboratively in a fast-paced environment, adjusting to changes while maintaining determination and efficiency. Proficiency in utilizing a range of technology tools and software relevant to banking operations, demonstrating an aptitude for learning new systems quickly. Strong commitment to continuous learning and professional growth, evident through seeking out opportunities to expand knowledge and skill sets. Employee financial and physical well-being Compensation package: You will receive a competitive total compensation package that includes employee stock options if you are a full-time employee. Comprehensive insurance coverage: Free panel outpatient GP clinic visits, group hospitalisation and surgical insurance, and Covid hospitalisation insurance coverage (conditions apply). Management fee discount: You will receive an employee discount on your asset management fees when you invest with StashAway. Flexible work arrangements and policies Unlimited paid annual leave: It should be simple for you to decide if you would like to take more or fewer days off. We trust that you are accountable for your work and know best if you need 10 or 30 days of paid annual leave that year. Personal work equipment budget: It’s important that you have a workstation that’s optimal for you wherever you are. Learning and development opportunities You will be given an annual Learning and Development budget to help you continuously learn in your pursuit of your professional and personal development. You may use the budget for resources and tools that may help you perform better at work. This budget is subject to management approval. Team bonding budget and initiatives Quarterly team bonding budget: We encourage you to socialise with colleagues across job functions, departments, and entities to know them better as individuals beyond what they professionally do. Annual off-site (Nov): Each off-site gathers all employees for a full day of company-wide team bonding activities and challenges.

#J-18808-Ljbffr

Banking Operations Team Lead - Cards Operations page is loadedBanking Operations Team Lead - Cards Operations Apply locations Petaling Jaya (First Avenue) time type Full time posted on Posted 8 Days Ago time left to apply End Date: November 30, 2025 (30+ days left to apply) job requisition id R-

Get To Know Our GX Bank Team

GX Bank Berhad - the Grab-led Digital Bank - is the FIRST digital bank in Malaysia, approved by BNM to commence operations. We aim to leverage technology and innovation to serve the financial needs of the unserved and underserved individuals, and micro and small medium enterprises.

We are driven by our shared purpose and passion to bring positive transformation to the banking industry, starting with solutions that address the financial struggles of Malaysians and businesses.

Get To Know The Role

What will you do?

• Be our subject expert in our Card Operation

• Collaborate with product, customer experience and business to create a robust operation process that delight our customers where it matters most.

• Use advanced data analytics to explore operations issues/opportunities, uncover insights and/or identify targeted areas for efficiency improvement and risk mitigation.

• Ensure day-to-day operations comply with the regulatory and internal requirements.

• Leverage technology to drive a high degree of digitalisation and scalability.

• Analyse potential pitfalls across the process cycle for product launches and system roll out, which may impact operations effectiveness.

• Drive higher degree of effectiveness of control measures. Use big data analysis to discover patterns and potential hot spots

• Drive iterative process improvements and work closely with cross functional teams to close the process risk gaps.

Card Management Operations

• Lead, mentor, and manage a team of Card Management, Settlement, Reconcilition, Card Scheme Dispute/chargeback, User Acceptance Test

• Represent Cards Operations for engagement with external Service Provider and internal support on BAU operations.

• Set team performance goals, monitor progress and provide regular feedback to the team members.

• Foster a collaborative and high-performance team environment.

• Be our subject expert in cards management & settlement/reconciliation operations– ie Mastercard, Paynet, Idemia & Citylink

• Oversee the end-to-end client card operational process, ensuring compliance with regulatory requirements and bank policies.

• Manage the daily card operations, including processing transactions, handling exceptions and resolving card issues.

• Ensure all cards operations comply with internal policies and external regulations.

• Continuously evaluate and improve card processes for efficiency and accuracy.

Card Dispute /Chargeback

• Monitor and attend to incoming dispute / chargeback received from Mastercard or Paynet.

• Ensure incoming dispute raised by the card scheme being attend and respond within the SLA.

• Review and analyst dispute raised by customer through Customer Experience team via system. Confirm and proceed to service provider for chargeback issuance (if eligible for chargeback)

• To monitor chargeback status from time-to-time and update Customer Experience.

Card Transaction Reconciliation & Settlement

• Monitor daily MasterCard & Paynet settlement received as per standard scheduled by the card scheme.

• Monitor & ensure settlement was auto-created in the system as per scheduled and attended by the Payment Operations.

• To escalate on any delay in processing to the team lead and ensure action taken to resolve the issue.

• Monitor Daily Card Reconciliation case auto-created in the system as per scheduled.

• Check & confirm parent case created with sufficient files ingested & child case match the Unrecon item (if any).

• Maker/Checker to the child case item by reconfirming transaction status before proceeding with credit/debit remarks.

• To escalate/liase with service providers for clarification/confiramtion required on the Ureconciliaiton item.

Card Stock Management

• Monitor blank card & stationery inventory balance/maintenance in the systems. To escalate to the teamlead for threshold limit reach.

• To attend to query or confirmation required from the Card Service provider on embossing, delivery & return card status.

Project Management & User Acceptance Test (UAT)

• Identifying, analyzing, and implementing process improvements

• To attend to Cards related UAT as per timeline set

• Ensure UAT Test Script updated correctly and review by the team lead

Compliance and Risk Management:

• Ensure all cards related processes adhere to GXB and other external requirements.

• Identify and mitigate operational risks within the team’s processes.

• Conduct regular audits and reviews to maintain compliance standards.

• Analyze current processes and identify areas for improvement.

• Implement best practices and innovative solutions to streamline operations.

• Monitor industry trends and adapt processes to stay ahead of the curve.

Reporting and Documentation:

• Verify and ensure regulatory report submit as per scheduled.

• Prepare regular reports on team performance.

• Maintain accurate records and documentation for all client interactions and transactions.

• Present findings and recommendations to senior management.

The Must-Haves

• Leadership and mentoring skills.

• Passionate about solving problems – possesses a relentless need for investigation and data exploration. Use your problem-solving skills to foresee obstacles and proposed changes to the operation process.

• Minimum of 5 years of experience in Debit Card, MasterCard & Paynet operations, journey mapping and process optimization

• Strong foundation in design thinking and human centric methodologies

• A thorough understanding of the latest process enhancement strategies and experience applying them

• A sharp eye for identifying weak points in processes and workflow structures.

• A strategic and analytical mindset as you will have to critically evaluate individual processes and iterations, then synthesize their insights

• Must be organized and committed to meeting deadlines as you will spearhead both the planning and implementation

• Comfort in dealing with ambiguity and operating in a fast-changing, unstructured environment

• Confidence in your abilities to lead organizational change.

Similar Jobs (2) AML Operation Team Lead - Banking locations Petaling Jaya (First Avenue) time type Full time posted on Posted 22 Days Ago time left to apply End Date: October 31, 2025 (30+ days left to apply)Collections Supervisor - Banking locations Petaling Jaya (First Avenue) time type Full time posted on Posted 30+ Days Ago time left to apply End Date: September 30, 2025 (30+ days left to apply)

About Us

GX Bank Berhad (GXBank) is Malaysia’s first digital bank that commenced operation on 1 September 2023. With a workforce of more than 95% Malaysians from both the finance and technology sectors, the bank aims to disrupt the current banking industry with customised innovative solutions that empower Malaysians to be financially resilient and support their financial goals. Powered by Grab, GXBank is a subsidiary of GXS Bank Pte. Ltd., – the digital bank joint venture between Grab Holdings Limited and Singapore Telecommunications Limited (Singtel) – and a consortium of other Malaysian investors, including Kuok Group.

#J-18808-Ljbffr

**Get To Know Our GX Bank Team** GX Bank Berhad - the Grab-led Digital Bank - is the FIRST digital bank in Malaysia, approved by BNM to commence operations. We aim to leverage technology and innovation to serve the financial needs of the unserved and underserved individuals, and micro and small medium enterprises. We are driven by our shared purpose and passion to bring positive transformation to the banking industry, starting with solutions that address the financial struggles of Malaysians and businesses. **Get To Know The Role*** Be our subject expert in our Card Operation* Collaborate with product, customer experience and business to create a robust operation process that delight our customers where it matters most.* Use advanced data analytics to explore operations issues/opportunities, uncover insights and/or identify targeted areas for efficiency improvement and risk mitigation.* Ensure day-to-day operations comply with the regulatory and internal requirements.* Leverage technology to drive a high degree of digitalisation and scalability.* Analyse potential pitfalls across the process cycle for product launches and system roll out, which may impact operations effectiveness.* Drive higher degree of effectiveness of control measures. Use big data analysis to discover patterns and potential hot spots* Drive iterative process improvements and work closely with cross functional teams to close the process risk gaps.* Lead, mentor, and manage a team of Card Management, Settlement, Reconcilition, Card Scheme Dispute/chargeback, User Acceptance Test* Represent Cards Operations for engagement with external Service Provider and internal support on BAU operations.* Set team performance goals, monitor progress and provide regular feedback to the team members.* Foster a collaborative and high-performance team environment.* Be our subject expert in cards management & settlement/reconciliation operations– ie Mastercard, Paynet, Idemia & Citylink* Oversee the end-to-end client card operational process, ensuring compliance with regulatory requirements and bank policies.* Manage the daily card operations, including processing transactions, handling exceptions and resolving card issues.* Ensure all cards operations comply with internal policies and external regulations.* Continuously evaluate and improve card processes for efficiency and accuracy.* Monitor and attend to incoming dispute / chargeback received from Mastercard or Paynet.* Ensure incoming dispute raised by the card scheme being attend and respond within the SLA.* Review and analyst dispute raised by customer through Customer Experience team via system. Confirm and proceed to service provider for chargeback issuance (if eligible for chargeback)* To monitor chargeback status from time-to-time and update Customer Experience.* Ensure all cards related processes adhere to GXB and other external requirements.* Identify and mitigate operational risks within the team’s processes.* Conduct regular audits and reviews to maintain compliance standards.* Analyze current processes and identify areas for improvement.* Implement best practices and innovative solutions to streamline operations.* Monitor industry trends and adapt processes to stay ahead of the curve.* Leadership and mentoring skills.* Passionate about solving problems – possesses a relentless need for investigation and data exploration. Use your problem-solving skills to foresee obstacles and proposed changes to the operation process.* Minimum of 5 years of experience in Debit Card, MasterCard & Paynet operations, journey mapping and process optimization* Strong foundation in design thinking and human centric methodologies* A thorough understanding of the latest process enhancement strategies and experience applying them* A sharp eye for identifying weak points in processes and workflow structures.* A strategic and analytical mindset as you will have to critically evaluate individual processes and iterations, then synthesize their insights* Must be organized and committed to meeting deadlines as you will spearhead both the planning and implementation* Comfort in dealing with ambiguity and operating in a fast-changing, unstructured environment* Confidence in your abilities to lead organizational change.
#J-18808-Ljbffr

**Get To Know Our GX Bank Team**

GX Bank Berhad - the Grab-led Digital Bank - is the FIRST digital bank in Malaysia, approved by BNM to commence operations. We aim to leverage technology and innovation to serve the financial needs of the unserved and underserved individuals, and micro and small medium enterprises.

We are driven by our shared purpose and passion to bring positive transformation to the banking industry, starting with solutions that address the financial struggles of Malaysians and businesses.

**Get To Know The Role*** Be our subject expert in our Card Operation* Collaborate with product, customer experience and business to create a robust operation process that delight our customers where it matters most.* Use advanced data analytics to explore operations issues/opportunities, uncover insights and/or identify targeted areas for efficiency improvement and risk mitigation.* Ensure day-to-day operations comply with the regulatory and internal requirements.* Leverage technology to drive a high degree of digitalisation and scalability.* Analyse potential pitfalls across the process cycle for product launches and system roll out, which may impact operations effectiveness.* Drive higher degree of effectiveness of control measures. Use big data analysis to discover patterns and potential hot spots* Drive iterative process improvements and work closely with cross functional teams to close the process risk gaps.* Lead, mentor, and manage a team of Card Management, Settlement, Reconcilition, Card Scheme Dispute/chargeback, User Acceptance Test* Represent Cards Operations for engagement with external Service Provider and internal support on BAU operations.* Set team performance goals, monitor progress and provide regular feedback to the team members.* Foster a collaborative and high-performance team environment.* Be our subject expert in cards management & settlement/reconciliation operations– ie Mastercard, Paynet, Idemia & Citylink* Oversee the end-to-end client card operational process, ensuring compliance with regulatory requirements and bank policies.* Manage the daily card operations, including processing transactions, handling exceptions and resolving card issues.* Ensure all cards operations comply with internal policies and external regulations.* Continuously evaluate and improve card processes for efficiency and accuracy.* Monitor and attend to incoming dispute / chargeback received from Mastercard or Paynet.* Ensure incoming dispute raised by the card scheme being attend and respond within the SLA.* Review and analyst dispute raised by customer through Customer Experience

team via system. Confirm and proceed to service provider for chargeback issuance (if eligible for chargeback)* To monitor chargeback status from time-to-time and update Customer Experience.* Ensure all cards related processes adhere to GXB and other external requirements.* Identify and mitigate operational risks within the team’s processes.* Conduct regular audits and reviews to maintain compliance standards.* Analyze current processes and identify areas for improvement.* Implement best practices and innovative solutions to streamline operations.* Monitor industry trends and adapt processes to stay ahead of the curve.* Leadership and mentoring skills.* Passionate about solving problems – possesses a relentless need for investigation and data exploration. Use your problem-solving skills to foresee obstacles and proposed changes to the operation process.* Minimum of 5 years of experience in Debit Card, MasterCard & Paynet operations, journey mapping and process optimization* Strong foundation in design thinking and human centric methodologies* A thorough understanding of the latest process enhancement strategies and experience applying them* A sharp eye for identifying weak points in processes and workflow structures.* A strategic and analytical mindset as you will have to critically evaluate individual processes and iterations, then synthesize their insights* Must be organized and committed to meeting deadlines as you will spearhead both the planning and implementation* Comfort in dealing with ambiguity and operating in a fast-changing, unstructured environment* Confidence in your abilities to lead organizational change. #J-18808-Ljbffr

Banking Operations Team Lead - Cards Operations page is loaded Banking Operations Team Lead - Cards Operations Apply locations Petaling Jaya (First Avenue) time type Full time posted on Posted 8 Days Ago time left to apply End Date: November 30, 2025 (30+ days left to apply) job requisition id R-

Get To Know Our GX Bank Team

GX Bank Berhad - the Grab-led Digital Bank - is the FIRST digital bank in Malaysia, approved by BNM to commence operations. We aim to leverage technology and innovation to serve the financial needs of the unserved and underserved individuals, and micro and small medium enterprises.

We are driven by our shared purpose and passion to bring positive transformation to the banking industry, starting with solutions that address the financial struggles of Malaysians and businesses.

Get To Know The Role What will you do? Be our subject expert in our Card Operation

Collaborate with product, customer experience and business to create a robust operation process that delight our customers where it matters most.

Use advanced data analytics to explore operations issues/opportunities, uncover insights and/or identify targeted areas for efficiency improvement and risk mitigation.

Ensure day-to-day operations comply with the regulatory and internal requirements.

Leverage technology to drive a high degree of digitalisation and scalability.

Analyse potential pitfalls across the process cycle for product launches and system roll out, which may impact operations effectiveness.

Drive higher degree of effectiveness of control measures. Use big data analysis to discover patterns and potential hot spots

Drive iterative process improvements and work closely with cross functional teams to close the process risk gaps.

Card Management Operations Lead, mentor, and manage a team of Card Management, Settlement, Reconcilition, Card Scheme Dispute/chargeback, User Acceptance Test

Represent Cards Operations for engagement with external Service Provider and internal support on BAU operations.

Set team performance goals, monitor progress and provide regular feedback to the team members.

Foster a collaborative and high-performance team environment.

Be our subject expert in cards management & settlement/reconciliation operations– ie Mastercard, Paynet, Idemia & Citylink

Oversee the end-to-end client card operational process, ensuring compliance with regulatory requirements and bank policies.

Manage the daily card operations, including processing transactions, handling exceptions and resolving card issues.

Ensure all cards operations comply with internal policies and external regulations.

Continuously evaluate and improve card processes for efficiency and accuracy.

Card Dispute /Chargeback Monitor and attend to incoming dispute / chargeback received from Mastercard or Paynet.

Ensure incoming dispute raised by the card scheme being attend and respond within the SLA.

Review and analyst dispute raised by customer through Customer Experience team via system. Confirm and proceed to service provider for chargeback issuance (if eligible for chargeback)

To monitor chargeback status from time-to-time and update Customer Experience.

Card Transaction Reconciliation & Settlement Monitor daily MasterCard & Paynet settlement received as per standard scheduled by the card scheme.

Monitor & ensure settlement was auto-created in the system as per scheduled and attended by the Payment Operations.

To escalate on any delay in processing to the team lead and ensure action taken to resolve the issue.

Monitor Daily Card Reconciliation case auto-created in the system as per scheduled.

Check & confirm parent case created with sufficient files ingested & child case match the Unrecon item (if any).

Maker/Checker to the child case item by reconfirming transaction status before proceeding with credit/debit remarks.

To escalate/liase with service providers for clarification/confiramtion required on the Ureconciliaiton item.

Card Stock Management Monitor blank card & stationery inventory balance/maintenance in the systems. To escalate to the teamlead for threshold limit reach.

To attend to query or confirmation required from the Card Service provider on embossing, delivery & return card status.

Project Management & User Acceptance Test (UAT) Identifying, analyzing, and implementing process improvements

To attend to Cards related UAT as per timeline set

Ensure UAT Test Script updated correctly and review by the team lead

Compliance and Risk Management: Ensure all cards related processes adhere to GXB and other external requirements.

Identify and mitigate operational risks within the team’s processes.

Conduct regular audits and reviews to maintain compliance standards.

Analyze current processes and identify areas for improvement.

Implement best practices and innovative solutions to streamline operations.

Monitor industry trends and adapt processes to stay ahead of the curve.

Reporting and Documentation: Verify and ensure regulatory report submit as per scheduled.

Prepare regular reports on team performance.

Maintain accurate records and documentation for all client interactions and transactions.

Present findings and recommendations to senior management.

The Must-Haves Leadership and mentoring skills.

Passionate about solving problems – possesses a relentless need for investigation and data exploration. Use your problem-solving skills to foresee obstacles and proposed changes to the operation process.

Minimum of 5 years of experience in Debit Card, MasterCard & Paynet operations, journey mapping and process optimization

Strong foundation in design thinking and human centric methodologies

A thorough understanding of the latest process enhancement strategies and experience applying them

A sharp eye for identifying weak points in processes and workflow structures.

A strategic and analytical mindset as you will have to critically evaluate individual processes and iterations, then synthesize their insights

Must be organized and committed to meeting deadlines as you will spearhead both the planning and implementation

Comfort in dealing with ambiguity and operating in a fast-changing, unstructured environment

Confidence in your abilities to lead organizational change.

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GX Bank Berhad (GXBank) is Malaysia’s first digital bank that commenced operation on 1 September 2023. With a workforce of more than 95% Malaysians from both the finance and technology sectors, the bank aims to disrupt the current banking industry with customised innovative solutions that empower Malaysians to be financially resilient and support their financial goals. Powered by Grab, GXBank is a subsidiary of GXS Bank Pte. Ltd., – the digital bank joint venture between Grab Holdings Limited and Singapore Telecommunications Limited (Singtel) – and a consortium of other Malaysian investors, including Kuok Group.

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Job Responsibilities

• Manage & monitor client and bank balances.
• Fund client’s wallets with incoming funds.
• Reconciliation of bank and client balances.
• Liaise with client support and sales team to identify incoming funds.
• Prepare payment requests to banks, and understand the different requirements of each bank.
• Daily reporting of transactions.
• Ensure strict compliance with financial regulations, internal policies, and industry standards.
• Maintain meticulous and accurate records on Datasoft middle office activities.
• Maintain meticulous and accurate records on client wire templates.
• Conduct regular audits to verify the precision of financial records and payment data.
• Partner with key internal partners in Sales, Value Transfer Service (VTS) Trading, Operations, & Compliance Team to provide holistic client support.
• Perform any other related lawful duties that may be given by the Management from time to time.

Job Requirements

• Bachelor’s degree in business, finance, or a related field.
• Prior experience in handling financial transactions and preferably in the payment or financial services industry.
• Ability to work in night shift (4PM to 1AM), and flexible scheduling.
• Ability to collaborate effectively across departments.
• Strong knowledge of payment industry regulations and compliance requirements.
• Familiar with international corporate structures and workflow.
• Familiar with banking networks and payment routes.
• Familiar with foreign exchange and foreign exchange quoting.
• Excellent interpersonal and communication skills.
• Strong verbal and written communication in English.
• Ability to communicate in Chinese including Mandarin is preferable.
• Detail-oriented with the ability to manage multiple tasks simultaneously.
• Meticulous in managing work processes.
• Problem-solving abilities and a customer-centric approach.
• Adaptable and able to work effectively in a fast-paced environment.

#J-18808-Ljbffr

Job Responsibilities

Manage & monitor client and bank balances.

Fund client’s wallets with incoming funds.

Reconciliation of bank and client balances.

Liaise with client support and sales team to identify incoming funds.

Prepare payment requests to banks, and understand the different requirements of each bank.

Daily reporting of transactions.

Ensure strict compliance with financial regulations, internal policies, and industry standards.

Maintain meticulous and accurate records on Datasoft middle office activities.

Maintain meticulous and accurate records on client wire templates.

Conduct regular audits to verify the precision of financial records and payment data.

Partner with key internal partners in Sales, Value Transfer Service (VTS) Trading, Operations, & Compliance Team to provide holistic client support.

Perform any other related lawful duties that may be given by the Management from time to time.

Job Requirements

Bachelor’s degree in business, finance, or a related field.

Prior experience in handling financial transactions and preferably in the payment or financial services industry.

Ability to work in night shift (4PM to 1AM), and flexible scheduling.

Ability to collaborate effectively across departments.

Strong knowledge of payment industry regulations and compliance requirements.

Familiar with international corporate structures and workflow.

Familiar with banking networks and payment routes.

Familiar with foreign exchange and foreign exchange quoting.

Excellent interpersonal and communication skills.

Strong verbal and written communication in English.

Ability to communicate in Chinese including Mandarin is preferable.

Detail-oriented with the ability to manage multiple tasks simultaneously.

Meticulous in managing work processes.

Problem-solving abilities and a customer-centric approach.

Adaptable and able to work effectively in a fast-paced environment.

#J-18808-Ljbffr