What Jobs are available for Customer Service Representative in Kuala Lumpur?
Showing 204 Customer Service Representative jobs in Kuala Lumpur
Customer Service Representative
Kuala Lumpur, Kuala Lumpur
The Cigna Group
Posted 15 days ago
Job Viewed
Job Description
+ Providing customer services for international claims for the reimbursement of medical expenses for the unit's dedicated contracts.
+ Rsponding to incoming queries to the Communication System in an appropriate and timely manner. Appropriate responses may require in-depth analysis and involve expert advice (Medical Consultant, Account Manager, Network Manager, Legal Advisor etc). An appropriate response is correct, clear, concise and customer-friendly.
+ Answering incoming overflow calls from the COCE for dedicated contracts, or those escalated by the COCE for expert advice.
+ Taking ownership of difficult or high-value files.
+ Responding via the most efficient channel (e.g. phone, e-mail, letter, etc).
+ Following up on the individual workload and taking appropriate action when agreed targets are not met.
+ Pro-actively optimising the unit's workflows to achieve set targets.
+ Providing accurate file information to internal employees where required.
+ Tracking procedural irregularities and raising these with the Team Leader.
+ Raising problems or difficult issues with the Head.
+ Actively working to maintain a co-operative and friendly working environment.
+ You have a master degree or equal through experience.
+ You have good knowledge of English (both spoken and written), additional languages such as (Thai, Mandarin & Spanish) are required.
+ Medical terminology
+ Use of necessary reference works
+ Knowledge of Microsoft Office and proprietary IT applications
+ Written skills: conveys messages in clear language, paying attention to accent/circumstances
+ and appropriate style.
+ Customer-focused: communicates empathically.
+ Skilled decision-maker: takes the right action on allocated files based on the information available.
+ Accurate: works accurately by giving complete and correct answers
+ Responsible: ensures that assigned contracts are followed up in a diligent, timely and accurate manner.
+ Disciplined: follows procedures, agreements and document flows correctly.
+ Efficient: able to strike the right balance between quality and quantity.
+ Team-player: enjoys working as part of a team.
+ Computer-literate: quick to learn current office applications and Cigna International in-house systems.
+ Discrete: exercises utmost discretion when dealing with confidential (medical) information.
**About The Cigna Group**
Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.
+ Rsponding to incoming queries to the Communication System in an appropriate and timely manner. Appropriate responses may require in-depth analysis and involve expert advice (Medical Consultant, Account Manager, Network Manager, Legal Advisor etc). An appropriate response is correct, clear, concise and customer-friendly.
+ Answering incoming overflow calls from the COCE for dedicated contracts, or those escalated by the COCE for expert advice.
+ Taking ownership of difficult or high-value files.
+ Responding via the most efficient channel (e.g. phone, e-mail, letter, etc).
+ Following up on the individual workload and taking appropriate action when agreed targets are not met.
+ Pro-actively optimising the unit's workflows to achieve set targets.
+ Providing accurate file information to internal employees where required.
+ Tracking procedural irregularities and raising these with the Team Leader.
+ Raising problems or difficult issues with the Head.
+ Actively working to maintain a co-operative and friendly working environment.
+ You have a master degree or equal through experience.
+ You have good knowledge of English (both spoken and written), additional languages such as (Thai, Mandarin & Spanish) are required.
+ Medical terminology
+ Use of necessary reference works
+ Knowledge of Microsoft Office and proprietary IT applications
+ Written skills: conveys messages in clear language, paying attention to accent/circumstances
+ and appropriate style.
+ Customer-focused: communicates empathically.
+ Skilled decision-maker: takes the right action on allocated files based on the information available.
+ Accurate: works accurately by giving complete and correct answers
+ Responsible: ensures that assigned contracts are followed up in a diligent, timely and accurate manner.
+ Disciplined: follows procedures, agreements and document flows correctly.
+ Efficient: able to strike the right balance between quality and quantity.
+ Team-player: enjoys working as part of a team.
+ Computer-literate: quick to learn current office applications and Cigna International in-house systems.
+ Discrete: exercises utmost discretion when dealing with confidential (medical) information.
**About The Cigna Group**
Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.
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0
Customer Service Representative
Kuala Lumpur, Kuala Lumpur
Legency Group
Posted 3 days ago
Job Viewed
Job Description
Since its inception in 2017, Legency Group has rapidly emerged as a leading digital branding and SEO agency in Malaysia, renowned for orchestrating highly successful digital marketing campaigns. Our expertise extends deeply into the SEO landscape, enabling us to enhance your brand’s visibility and search engine ranking alongside navigating the complexities of digital marketing.
As we continue to expand our operations, we are seeking a talented and motivated Customer Service Representative to join our team.
OT pay
Commission
Responsibilities
To handling customer inquires & provide solutions to all customer related problems.
Providing high quality of customer service via Live Chat support.
To be constantly guided by company's service standards.Follow communication procedures, guidelines and policies
Handle complaint, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Requirements
Fresh graduates are encouraged to apply.
Candidate must possess at least SPM or equivalent.
Able to read & write in Mandarin and English. We are seeking candidates proficient in Mandarin to effectively communicate with Mandarin-speaking clients.
Previous working experience in customer service or related fields is an added advantage but not essential.
Knowledge in handling basic computer (Microsoft Excel/Word etc).
Ability to multi-task, priorities and manage time effectively.
Able to work in Rotational Shift (Rotational Off day, 6 days work per week, 8 hours per day, NO 24 hours).
What We Offer
Competitive salary and benefits package.
Opportunity to work in a dynamic and supportive team.
Excellent career development opportunities and training programs to help you enhance your skills.
Why Join Us
Location: KL Eco City (Nearby LRT/KTM)
OT pay
Free coffee, tea & snacks at the office
Annual leave, Sick Leave, Hospitalization Leave, Maternity Leave, Paternity Leave
Medical Claim & Insurance
EPF, SOCSO, EIS
Yearly Increments to upgrade your basic salary yearly & improve your lifestyle
Annual Bonus
Company Trip
Monthly Activities
If you are passionate about e-commerce and helping others, and if you believe you have what it takes to provide exceptional customer service, we want to hear from you!
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As we continue to expand our operations, we are seeking a talented and motivated Customer Service Representative to join our team.
OT pay
Commission
Responsibilities
To handling customer inquires & provide solutions to all customer related problems.
Providing high quality of customer service via Live Chat support.
To be constantly guided by company's service standards.Follow communication procedures, guidelines and policies
Handle complaint, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Requirements
Fresh graduates are encouraged to apply.
Candidate must possess at least SPM or equivalent.
Able to read & write in Mandarin and English. We are seeking candidates proficient in Mandarin to effectively communicate with Mandarin-speaking clients.
Previous working experience in customer service or related fields is an added advantage but not essential.
Knowledge in handling basic computer (Microsoft Excel/Word etc).
Ability to multi-task, priorities and manage time effectively.
Able to work in Rotational Shift (Rotational Off day, 6 days work per week, 8 hours per day, NO 24 hours).
What We Offer
Competitive salary and benefits package.
Opportunity to work in a dynamic and supportive team.
Excellent career development opportunities and training programs to help you enhance your skills.
Why Join Us
Location: KL Eco City (Nearby LRT/KTM)
OT pay
Free coffee, tea & snacks at the office
Annual leave, Sick Leave, Hospitalization Leave, Maternity Leave, Paternity Leave
Medical Claim & Insurance
EPF, SOCSO, EIS
Yearly Increments to upgrade your basic salary yearly & improve your lifestyle
Annual Bonus
Company Trip
Monthly Activities
If you are passionate about e-commerce and helping others, and if you believe you have what it takes to provide exceptional customer service, we want to hear from you!
#J-18808-Ljbffr
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1
Customer Service Representative
Kuala Lumpur, Kuala Lumpur
Magnum 4D Berhad
Posted 3 days ago
Job Viewed
Job Description
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Direct message the job poster from Magnum 4D Berhad.
We are seeking a dedicated and enthusiastic Customer Service Representative to join our call center team. As a Customer Service Representative, you will be the first point of contact for our customers, handling inquiries, resolving issues, and providing information with professionalism and efficiency. Your role is crucial in ensuring our customers receive the best possible service experience.
Key Responsibilities
Handle inbound calls and emails, providing prompt and courteous responses to customer inquiries.
Provide accurate information about products and services.
Resolve customer issues and complaints with patience and professionalism.
Document all customer interactions and maintain accurate records.
Collaborate with team members and other departments to resolve complex issues.
Follow up with customers to ensure their concerns are resolved satisfactorily.
Stay updated on company products, services, and policies to provide informed assistance.
Fresh graduates are encouraged to apply.
Job Requirements
Must possess at least a Diploma or a recognised degree in relevant field.
Has minimum 1-2 years relevant working experience in Contact/Call Centre or Customer Service environment.
A positive, service-oriented and professional attitude towards customers always.
A go‑getter attitude who is always thinking out of the box.
Excellent analytical and problem‑solving skills is a must.
Result driven and adhere to tight timelines.
Must have excellent verbal and writing skills (both English and Mandarin language).
Candidate(s) must be fluent in Cantonese or Mandarin.
Proficiency in Microsoft, especially with Excel and PowerPoint.
Able to work under minimal supervision and able to multi‑task.
Seniority level Entry level
Employment type Full-time
Job function Customer Service
Industries Entertainment Providers
Referrals increase your chances of interviewing at Magnum 4D Berhad by 2x.
Get notified about new Customer Service Representative jobs in
Federal Territory of Kuala Lumpur, Malaysia .
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr
Direct message the job poster from Magnum 4D Berhad.
We are seeking a dedicated and enthusiastic Customer Service Representative to join our call center team. As a Customer Service Representative, you will be the first point of contact for our customers, handling inquiries, resolving issues, and providing information with professionalism and efficiency. Your role is crucial in ensuring our customers receive the best possible service experience.
Key Responsibilities
Handle inbound calls and emails, providing prompt and courteous responses to customer inquiries.
Provide accurate information about products and services.
Resolve customer issues and complaints with patience and professionalism.
Document all customer interactions and maintain accurate records.
Collaborate with team members and other departments to resolve complex issues.
Follow up with customers to ensure their concerns are resolved satisfactorily.
Stay updated on company products, services, and policies to provide informed assistance.
Fresh graduates are encouraged to apply.
Job Requirements
Must possess at least a Diploma or a recognised degree in relevant field.
Has minimum 1-2 years relevant working experience in Contact/Call Centre or Customer Service environment.
A positive, service-oriented and professional attitude towards customers always.
A go‑getter attitude who is always thinking out of the box.
Excellent analytical and problem‑solving skills is a must.
Result driven and adhere to tight timelines.
Must have excellent verbal and writing skills (both English and Mandarin language).
Candidate(s) must be fluent in Cantonese or Mandarin.
Proficiency in Microsoft, especially with Excel and PowerPoint.
Able to work under minimal supervision and able to multi‑task.
Seniority level Entry level
Employment type Full-time
Job function Customer Service
Industries Entertainment Providers
Referrals increase your chances of interviewing at Magnum 4D Berhad by 2x.
Get notified about new Customer Service Representative jobs in
Federal Territory of Kuala Lumpur, Malaysia .
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr
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2
Customer Service Representative
Kuala Lumpur, Kuala Lumpur
UOB
Posted 4 days ago
Job Viewed
Job Description
About UOB United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values – Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers. Job Description Key Responsibilities Deliver 24 hour one-stop customer service. Ensures highest standard of service delivery on personalized phone services to our customers. Providing prompt and accurate answers, alternatives or solutions to customers with their best interests at heart. Handling and resolving customer complaints proficiently. Displaying a high level of quality and professionalism when dealing with customers. Assigns or acts on any required customer follow-up in accordance with Call Centre guidelines. Educates the customer about the Bank’s products and services and directs them toward available resources for self-help. Enters customer data and other relevant information into the relevant systems (as required) completely and accurately. Maintain high integrity in delivery of honest value in every interaction and in our conduct with customer Maintains confidentiality of the Bank’s customers and data. Proactively identifying, researching and gathering feedback from customers to improve and enhance customer’s experience. Key Requirements At least a recognized Diploma with minimum 2 years’ experiences. (SPM / STPM or equivalent certificate holders with at least 5 years of work experienced may be considered). Ability to work on rotational shifts including weekends and Public Holidays to support 24x7 Call Centre service operations Fresh graduates are welcome to apply. Experience in Call Centre, Banking or Customer Service environment will be an advantage. Possess a positive mindset with a “CAN-DO” attitude and passion to deliver quality customer service. Possess a pleasant voice & good telephone etiquette. Resourceful, proactive, attentive to details and a good team player. Possess good communication skills (verbal and written English) Additional Requirements Be a Part of the UOB Family UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.
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3
Customer Service Representative
Kuala Lumpur, Kuala Lumpur
Two95 International Inc.
Posted 5 days ago
Job Viewed
Job Description
Hiring immediately - Customer Service Representatives - Banking (on-site) Location: Jalan Raja Laut, Kuala Lumpur Working day: Monday - Sunday; rotational 5 days a week Working hours: Rotational shift. 8 AM to 5 PM, 2 PM to 11 PM Salary: RM 2,500 (total package), RM 260 (shift allowance), RM 1500 (completion bonus, will be given after 6 months working) Term and Contract: 6 months (high chance to be absorbed as permanent) Responsibilities:
Assist with providing solutions to inbound customer inquiries through effective problem solving and decision making Develop and apply thorough knowledge of practices and procedures to accomplish team goals Assist immediate manager with team motivation and performance monitoring Mentor associates to improve individual performance Consistently achieve individual and team performance targets under little to no direct supervision Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics. Requirements:
Fluent in English Diploma and above No experience needed but preferred Fresh graduates welcomed Able to start on 23rd October 2023
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Assist with providing solutions to inbound customer inquiries through effective problem solving and decision making Develop and apply thorough knowledge of practices and procedures to accomplish team goals Assist immediate manager with team motivation and performance monitoring Mentor associates to improve individual performance Consistently achieve individual and team performance targets under little to no direct supervision Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics. Requirements:
Fluent in English Diploma and above No experience needed but preferred Fresh graduates welcomed Able to start on 23rd October 2023
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4
Customer Service Representative
Kuala Lumpur, Kuala Lumpur
Allianz Services
Posted 12 days ago
Job Viewed
Job Description
We are seeking a customer-focused individual to join our team as a Customer Service Representative for Commercial General Insurance policies. As a Customer Service Representative, you will be responsible for handling inbound customer queries, providing exceptional service, and resolving customer concerns promptly and accurately. Your primary objective will be to ensure customer satisfaction and maintain strong relationships with our valued clients.
Responsibilities
Attend to all customer enquiries and requests via all communication channels promptly and professionally.
Manage and resolve customer complaints and elevate when necessary to provide appropriate solutions and alternatives.
Process policy renewals, cancellations and reinstatements accurately, adhering to company guidelines and regulatory requirements.
Maintain accurate and up-to-date customer records and policy documentation in the company’s database.
Collaborate with other departments including underwriters, claims and finance to ensure smooth operations and fast turnaround times.
Build and maintain strong relationships with customers by delivering exceptional service and demonstrating professionalism, and integrity.
Capabilities And Qualifications
Diploma / Degree in any field
GCE ‘O’ Level, ITE or SPM holders with relevant experience will be considered
Must be BCP, PGI and HI certified
Minimum 3 years of experience in General, Health and Life Insurances
Prior experience in customer service or insurance-related roles in preferred
Possess knowledge and understanding of the service to sale model
Ability to work independently and collaboratively in a fast-paced environment
Excellent problem-solving and analytical abilities to address customer concerns and find appropriate solutions
Excellent customer service phone etiquette
Strong verbal / written communication skills with the ability to listen actively and respond appropriately to customer needs
Minimum 1 year experience in start-up companies is preferred
Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.
We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.
We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.
Great to have you on board. Let's care for tomorrow.
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Other
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Responsibilities
Attend to all customer enquiries and requests via all communication channels promptly and professionally.
Manage and resolve customer complaints and elevate when necessary to provide appropriate solutions and alternatives.
Process policy renewals, cancellations and reinstatements accurately, adhering to company guidelines and regulatory requirements.
Maintain accurate and up-to-date customer records and policy documentation in the company’s database.
Collaborate with other departments including underwriters, claims and finance to ensure smooth operations and fast turnaround times.
Build and maintain strong relationships with customers by delivering exceptional service and demonstrating professionalism, and integrity.
Capabilities And Qualifications
Diploma / Degree in any field
GCE ‘O’ Level, ITE or SPM holders with relevant experience will be considered
Must be BCP, PGI and HI certified
Minimum 3 years of experience in General, Health and Life Insurances
Prior experience in customer service or insurance-related roles in preferred
Possess knowledge and understanding of the service to sale model
Ability to work independently and collaboratively in a fast-paced environment
Excellent problem-solving and analytical abilities to address customer concerns and find appropriate solutions
Excellent customer service phone etiquette
Strong verbal / written communication skills with the ability to listen actively and respond appropriately to customer needs
Minimum 1 year experience in start-up companies is preferred
Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.
We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.
We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.
Great to have you on board. Let's care for tomorrow.
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Other
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5
Customer Service Representative
Kuala Lumpur, Kuala Lumpur
HTC Global Services
Posted 14 days ago
Job Viewed
Job Description
Get AI-powered advice on this job and more exclusive features. Direct message the job poster from HTC Global Services Senior Consultant - TCMG at HTC Global Services
Scope of Responsibilities Operate efficiently in a high-volume, transaction-driven environment, handling repetitive tasks such as customer and device master data management (registration and updates), order processing, and other manual data entry activities. Engage in customer-facing support through non-voice channels including email, messaging platforms, and live chat. Adhere to established procedures to meet service delivery timelines and SLA commitments, while proactively identifying, resolving, or escalating operational issues as needed. Proficient in Microsoft Office applications, particularly Excel, Word, and Outlook. Excellent written and verbal communication skills in English. Eagerness to learn and adapt to evolving tools, systems, and workflows. Diploma in Business Administration, Finance, or a related discipline. Preferably 0–2 years of experience in a shared services or administrative support capacity. Seniority level
Associate Employment type
Contract Job function
Customer Service Industries
IT Services and IT Consulting Referrals increase your chances of interviewing at HTC Global Services by 2x Get notified about new Customer Service Representative jobs in
Greater Kuala Lumpur .
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Scope of Responsibilities Operate efficiently in a high-volume, transaction-driven environment, handling repetitive tasks such as customer and device master data management (registration and updates), order processing, and other manual data entry activities. Engage in customer-facing support through non-voice channels including email, messaging platforms, and live chat. Adhere to established procedures to meet service delivery timelines and SLA commitments, while proactively identifying, resolving, or escalating operational issues as needed. Proficient in Microsoft Office applications, particularly Excel, Word, and Outlook. Excellent written and verbal communication skills in English. Eagerness to learn and adapt to evolving tools, systems, and workflows. Diploma in Business Administration, Finance, or a related discipline. Preferably 0–2 years of experience in a shared services or administrative support capacity. Seniority level
Associate Employment type
Contract Job function
Customer Service Industries
IT Services and IT Consulting Referrals increase your chances of interviewing at HTC Global Services by 2x Get notified about new Customer Service Representative jobs in
Greater Kuala Lumpur .
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6
Customer Service Representative
Kuala Lumpur, Kuala Lumpur
Talent Recruit
Posted 17 days ago
Job Viewed
Job Description
Overview
Job description: We are seeking Customer Service Representatives
with professional proficiency in English, based in Kuala Lumpur. Candidates with prior call centre experience will be given preference, fresh graduates are encouraged to apply. Responsibilities
Deliver excellent customer service via phone, chat, and email , ensuring clear, professional, and empathetic communication. Take ownership of customer concerns, demonstrating patience and problem-solving skills to resolve end-to-end travel challenges. Strive to achieve individual KPIs and team goals while contributing to overall team performance. Represent and advocate the companys culture internally and externally, and assist with ad hoc projects as assigned. Qualifications
Proficient in both verbal and written English
and Malay (will have to pass SVAR English test) Competent in computer operations with solid knowledge of Microsoft Office (Word, Excel, PowerPoint, etc.) and a typing speed above 45 words per minute . Flexible to work in 24/7 environment with various shifts (morning, day, afternoon, and night), including weekends and public holidays. How to apply
Qualified and interested candidates may apply online or email your updated resume Only shortlisted candidates will be notified.
#J-18808-Ljbffr
Job description: We are seeking Customer Service Representatives
with professional proficiency in English, based in Kuala Lumpur. Candidates with prior call centre experience will be given preference, fresh graduates are encouraged to apply. Responsibilities
Deliver excellent customer service via phone, chat, and email , ensuring clear, professional, and empathetic communication. Take ownership of customer concerns, demonstrating patience and problem-solving skills to resolve end-to-end travel challenges. Strive to achieve individual KPIs and team goals while contributing to overall team performance. Represent and advocate the companys culture internally and externally, and assist with ad hoc projects as assigned. Qualifications
Proficient in both verbal and written English
and Malay (will have to pass SVAR English test) Competent in computer operations with solid knowledge of Microsoft Office (Word, Excel, PowerPoint, etc.) and a typing speed above 45 words per minute . Flexible to work in 24/7 environment with various shifts (morning, day, afternoon, and night), including weekends and public holidays. How to apply
Qualified and interested candidates may apply online or email your updated resume Only shortlisted candidates will be notified.
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7
Customer Service Representative
Kuala Lumpur, Kuala Lumpur
Prometric Ireland Limited
Posted 17 days ago
Job Viewed
Job Description
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia Job Description
Posted Thursday 20 March 2025 at 16:00 | Expires Monday 14 April 2025 at 15:59 DUTIES & RESPONSIBILITIES: To assist the candidate with all aspects of the testing process from registration to test delivery. To interface between candidates, clients and test sites in a professional and efficient manner. Follow company guidelines in issuing Promo Codes/Emergency Vouchers whilst adhering to Contact Centre policies and procedures. Achieve and maintain all key quality and productivity metrics. Escalate unresolved candidate grievances to designated departments for further investigation. To respond to incoming chats within a specified timeframe according to company guidelines. To respond to incoming emails within a specified timeframe according to company guidelines. To respond to incoming calls within a specified timeframe according to company guidelines. To ensure excellent reliability with minimal unplanned absences as per company guidelines. To attend required training to continually learn knowledge of practices, procedures, policies and clients. To communicate and participate in team meetings, in order to share best practice and flag issue to the Team Leader. To meet agreed objectives enabling the corporate objectives to be achieved. Continuously identify work process improvements and communicate to Team Leaders and (or) Management Team. KNOWLEDGE, SKILLS & ABILITIES REQUIRED: Candidate should at least possess SPM, Diploma (Advanced / Higher or Graduate) Bachelor’s Degree or equivalent. Experience in Customer Service. Excellent written and spoken English. Applicants should be willing to work on rotational shift, which covers both weekends and public holidays and night shift.
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Posted Thursday 20 March 2025 at 16:00 | Expires Monday 14 April 2025 at 15:59 DUTIES & RESPONSIBILITIES: To assist the candidate with all aspects of the testing process from registration to test delivery. To interface between candidates, clients and test sites in a professional and efficient manner. Follow company guidelines in issuing Promo Codes/Emergency Vouchers whilst adhering to Contact Centre policies and procedures. Achieve and maintain all key quality and productivity metrics. Escalate unresolved candidate grievances to designated departments for further investigation. To respond to incoming chats within a specified timeframe according to company guidelines. To respond to incoming emails within a specified timeframe according to company guidelines. To respond to incoming calls within a specified timeframe according to company guidelines. To ensure excellent reliability with minimal unplanned absences as per company guidelines. To attend required training to continually learn knowledge of practices, procedures, policies and clients. To communicate and participate in team meetings, in order to share best practice and flag issue to the Team Leader. To meet agreed objectives enabling the corporate objectives to be achieved. Continuously identify work process improvements and communicate to Team Leaders and (or) Management Team. KNOWLEDGE, SKILLS & ABILITIES REQUIRED: Candidate should at least possess SPM, Diploma (Advanced / Higher or Graduate) Bachelor’s Degree or equivalent. Experience in Customer Service. Excellent written and spoken English. Applicants should be willing to work on rotational shift, which covers both weekends and public holidays and night shift.
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8
Customer Service Representative
Kuala Lumpur, Kuala Lumpur
PCA Group Sdn Bhd
Posted 17 days ago
Job Viewed
Job Description
Overview
Join to apply for the
Customer Service Representative
role at
PCA Group Sdn Bhd . Base pay range
This range is provided by PCA Group Sdn Bhd. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Responsibilities
To handling customer inquires & provide solutions to all customer related problems. Providing high quality of customer service via Live Chat support. To be constantly guided by company's service standards.Follow communication procedures, guidelines and policies Handle complaint, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents Qualifications
Possess a minimum of Secondary/SPM/'O' Level certification. Open to fresh graduates and entry-level candidates seeking a Customer Service Representative role. Able to read & write in Mandarin and English. We are seeking candidates proficient in Mandarin to effectively communicate with Mandarin-speaking clients. Exhibit strong customer service skills with a genuine passion for helping customers and resolving their inquiries or issues. Proficient in problem-solving techniques to efficiently address customer concerns and provide appropriate solutions. Capable of managing time effectively to prioritize tasks, meet deadlines, and handle a high volume of customer interactions. Possess basic proficiency in Microsoft Excel for data entry, reporting, and analysis of customer service metrics. Ability to multi-task, priorities and manage time effectively. Able to work in 24 Hours Rotational Shift (Rotational Off day, 6 days work per week, 8 hours per day) Job Benefits
Location: KL Eco City (Nearby LRT/KTM) Language Allowance + Travelling Allowance + Commission OT pay Free coffee, tea & snacks at the office Medical Claim Positive & Young culture EPF, SOCSO, EIS Yearly Increments to upgrade your basic salary yearly & improve your lifestyle Annual Bonus Company Trip Monthly Activities Seniority level
Entry level Employment type
Full-time Job function
Customer Service Industries
Industrial Machinery Manufacturing
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Join to apply for the
Customer Service Representative
role at
PCA Group Sdn Bhd . Base pay range
This range is provided by PCA Group Sdn Bhd. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Responsibilities
To handling customer inquires & provide solutions to all customer related problems. Providing high quality of customer service via Live Chat support. To be constantly guided by company's service standards.Follow communication procedures, guidelines and policies Handle complaint, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents Qualifications
Possess a minimum of Secondary/SPM/'O' Level certification. Open to fresh graduates and entry-level candidates seeking a Customer Service Representative role. Able to read & write in Mandarin and English. We are seeking candidates proficient in Mandarin to effectively communicate with Mandarin-speaking clients. Exhibit strong customer service skills with a genuine passion for helping customers and resolving their inquiries or issues. Proficient in problem-solving techniques to efficiently address customer concerns and provide appropriate solutions. Capable of managing time effectively to prioritize tasks, meet deadlines, and handle a high volume of customer interactions. Possess basic proficiency in Microsoft Excel for data entry, reporting, and analysis of customer service metrics. Ability to multi-task, priorities and manage time effectively. Able to work in 24 Hours Rotational Shift (Rotational Off day, 6 days work per week, 8 hours per day) Job Benefits
Location: KL Eco City (Nearby LRT/KTM) Language Allowance + Travelling Allowance + Commission OT pay Free coffee, tea & snacks at the office Medical Claim Positive & Young culture EPF, SOCSO, EIS Yearly Increments to upgrade your basic salary yearly & improve your lifestyle Annual Bonus Company Trip Monthly Activities Seniority level
Entry level Employment type
Full-time Job function
Customer Service Industries
Industrial Machinery Manufacturing
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