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Showing 1953 Customer Success jobs in Malaysia
Customer Success
Kuala Lumpur, Kuala Lumpur
Rotate Asia Sdn Bhd
Posted 2 days ago
Job Viewed
Job Description
Our vision At Rotate, we’re building the go-to team for commercial decision‑making tools in the air cargo industry. By combining cutting‑edge software with deep industry and strategy consulting expertise, we help global organizations transform data into actionable insights for smarter, faster decisions. As we grow, we’re looking for curious, analytical, and customer‑obsessed individuals to help us scale our impact — and that’s where you come in.
What you’ll be doing As a Customer Success Analyst, you’ll play a key role in helping our customers succeed by translating data into insight and insight into action. You’ll work closely with Customer Success Managers, Product, and Data teams to ensure our clients are engaged, supported, and equipped with the information they need to get maximum value from our products.
Responsibilities Analytics & Insights
Analyze customer usage data to track adoption, flag risks, and identify opportunities for upsell or optimization.
Develop and maintain customer health metrics, dashboards, and structured reporting.
Respond to ad‑hoc analytical requests from internal and external stakeholders.
Support new customer onboarding through training sessions, integration assistance, and data management.
Design and execute adoption initiatives to drive product usage and value realization.
Run regular update calls and prepare executive reports (e.g., QBRs) to maintain customer engagement.
Provide Level 1 functional and technical support to reduce load on CSMs and Support.
Product Partnership
Collect and organize customer feedback, drafting initial requirements for Product review.
Assist in product testing and validation of new features from a customer perspective.
Participate in selected pre‑sales demos to provide product expertise or insights.
Process & Enablement
Help shape the customer journey by identifying patterns and recommending improvements to onboarding, training, or support.
Develop playbooks, FAQs, and light documentation for recurring customer questions.
Collaborate with data engineering to ensure insights are accurate, scalable, and aligned with platform capabilities.
Identify and address gaps in customer data management, health scoring, and internal handovers.
Job requirements
A technical/quantitative degree or a similar educational background.
3+ years of experience in data extraction, transformation, and loading in a modern data infrastructure.
Hands‑on experience with modern data tools (e.g., Databricks, Airflow, or similar).
Proficiency in Python and SQL.
Strong analytical skills and experience delivering insights from data.
Strong communication skills – you can turn data into a clear narrative.
Comfortable collaborating with both technical and customer‑facing teams.
A proactive mindset – you enjoy digging into data to uncover insights and solve problems.
Fluent in English (spoken and written).
Willingness to travel occasionally, if needed.
Affinity or experience in the aviation industry is a plus.
Resident of Malaysia and holder of a valid Malaysian work permit.
Why Work at Rotate?
Build things that matter: Solve complex problems in a critical industry. Partner with airlines to co‑develop data‑driven SaaS products with the latest technology stack. Drive efficiency and sustainability in global supply chains.
Write your own story: Feel like an entrepreneur within a well‑funded company and established team. Help us build Rotate and share in our joint success. Partner with us to tailor your development and career ambition.
Live unforgettable experiences: Get exposed to different cultures, go on unforgettable off‑sites, experience the highs and lows of start‑up life…and if you’re keen, travel the world and eat sushi in Tokyo!
Where is the position located? This role is based in our newly established office in Kuala Lumpur, Malaysia. Our Malaysia office specializes in Software Engineering, Data Engineering, and Data Analysis. You will collaborate with talented tech colleagues.
#J-18808-Ljbffr
What you’ll be doing As a Customer Success Analyst, you’ll play a key role in helping our customers succeed by translating data into insight and insight into action. You’ll work closely with Customer Success Managers, Product, and Data teams to ensure our clients are engaged, supported, and equipped with the information they need to get maximum value from our products.
Responsibilities Analytics & Insights
Analyze customer usage data to track adoption, flag risks, and identify opportunities for upsell or optimization.
Develop and maintain customer health metrics, dashboards, and structured reporting.
Respond to ad‑hoc analytical requests from internal and external stakeholders.
Support new customer onboarding through training sessions, integration assistance, and data management.
Design and execute adoption initiatives to drive product usage and value realization.
Run regular update calls and prepare executive reports (e.g., QBRs) to maintain customer engagement.
Provide Level 1 functional and technical support to reduce load on CSMs and Support.
Product Partnership
Collect and organize customer feedback, drafting initial requirements for Product review.
Assist in product testing and validation of new features from a customer perspective.
Participate in selected pre‑sales demos to provide product expertise or insights.
Process & Enablement
Help shape the customer journey by identifying patterns and recommending improvements to onboarding, training, or support.
Develop playbooks, FAQs, and light documentation for recurring customer questions.
Collaborate with data engineering to ensure insights are accurate, scalable, and aligned with platform capabilities.
Identify and address gaps in customer data management, health scoring, and internal handovers.
Job requirements
A technical/quantitative degree or a similar educational background.
3+ years of experience in data extraction, transformation, and loading in a modern data infrastructure.
Hands‑on experience with modern data tools (e.g., Databricks, Airflow, or similar).
Proficiency in Python and SQL.
Strong analytical skills and experience delivering insights from data.
Strong communication skills – you can turn data into a clear narrative.
Comfortable collaborating with both technical and customer‑facing teams.
A proactive mindset – you enjoy digging into data to uncover insights and solve problems.
Fluent in English (spoken and written).
Willingness to travel occasionally, if needed.
Affinity or experience in the aviation industry is a plus.
Resident of Malaysia and holder of a valid Malaysian work permit.
Why Work at Rotate?
Build things that matter: Solve complex problems in a critical industry. Partner with airlines to co‑develop data‑driven SaaS products with the latest technology stack. Drive efficiency and sustainability in global supply chains.
Write your own story: Feel like an entrepreneur within a well‑funded company and established team. Help us build Rotate and share in our joint success. Partner with us to tailor your development and career ambition.
Live unforgettable experiences: Get exposed to different cultures, go on unforgettable off‑sites, experience the highs and lows of start‑up life…and if you’re keen, travel the world and eat sushi in Tokyo!
Where is the position located? This role is based in our newly established office in Kuala Lumpur, Malaysia. Our Malaysia office specializes in Software Engineering, Data Engineering, and Data Analysis. You will collaborate with talented tech colleagues.
#J-18808-Ljbffr
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This advertiser has chosen not to accept applicants from your region.
0
Customer Success Manager
Entrust
Posted 22 days ago
Job Viewed
Job Description
**Join us at Entrust **
At Entrust, we're shaping the future of identity centric security solutions. From our comprehensive portfolio of solutions to our flexible, global workplace, we empower careers, foster collaboration, and build solutions that help keep the world moving safely.
**Get to Know Us **
Headquartered in Minnesota, Entrust is an industry leader in identity-centric security solutions, serving over 150 countries with cutting-edge, scalable technologies. But our secret weapon? Our people. It's the curiosity, dedication, and innovation that drive our success and help us anticipate the future.
**Are you a proactive problem-solver with a passion for building lasting customer relationships?**
Onfido is on a mission to be the trust layer of the internet. As a **Customer Success Manager** on our **APAC** team, based in **Kuala Lumpur** , you'll play a key role in ensuring our medium and large-sized customers across the region achieve their goals, maximize the value of their investment in Onfido, and continue to grow their partnership with us.
If you thrive on guiding customers through implementation, understanding their unique challenges, and ensuring they realize the full potential of a powerful SaaS solution, this role is for you.
What You'll Do
You'll manage a dedicated portfolio of customer accounts, focusing on leading successful onboarding and implementation processes while cultivating strong, long-term relationships. You'll work to deeply understand each customer's business priorities and challenges, making sure they effectively utilize our product and see measurable results.
You'll use an analytical approach to monitor customer health and provide strategic advice that helps them enhance their operations, streamline onboarding, and reduce risk.
Your key **responsibilities** will include:
+ **Manage Customer Accounts:** Oversee a portfolio of mid to large-size accounts, actively monitoring customer performance and usage metrics to ensure successful product adoption.
+ **Customer Onboarding & Implementation:** Lead the post-sale customer journey, managing the implementation and onboarding process to ensure a smooth, effective, and timely go-live.
+ **Develop Expertise:** Gain in-depth product and subject matter knowledge, allowing you to effectively present relevant features and functionality that meet specific customer needs.
+ **Proactively Address Challenges:** Identify potential adoption and service blockers early, developing and executing proven strategies to overcome them and secure positive customer outcomes.
+ **Collaborate with Cross-Functional Teams:** Partner closely with our Sales and Product teams to maintain a strong service offering, ensuring customers receive exceptional value from their Onfido experience.
+ **Be the Customer's Advocate:** Work closely with clients to solve challenges, presenting tailored solutions while representing the customer's voice internally, particularly in providing feedback to the Product team.
+ **Drive Usage and Growth:** Identify opportunities to increase product usage and adoption. Collaborate with Account Executives to support customer growth based on tangible value and outcomes.
+ **Master Technical Knowledge:** Quickly learn, apply, and clearly articulate the technical aspects of the Onfido platform to guide customers effectively.
What You'll Bring
We're looking for an experienced relationship manager with a blend of commercial awareness and technical aptitude, ready to make a significant impact on our APAC customer base from our **Kuala Lumpur** hub.
**Qualifications:**
+ **Experience:** A minimum of **3 years** in a Customer Success Management, Client Services, Account Management, Implementation, or a similar role, with a proven ability to manage complex customer relationships.
+ **Multilingual Proficiency:** **Proficiency in Mandarin** is required, with the ability to manage customer relationships across different regions effectively.
+ **SaaS Experience:** Solid experience working in a **SaaS environment** , with a good understanding of the industry's dynamics.
+ **Customer Management & Value:** Proven ability to manage a portfolio of mid to large-sized accounts, focusing on driving value, retention, and meeting usage/adoption KPIs.
+ **Communication Skills:** Excellent ability to articulate complex information clearly and persuasively to both technical and non-technical audiences.
+ **Business Acumen:** Understanding of business challenges, particularly within the adoption and deployment of technical solutions, and the ability to align success strategies with customer business outcomes.
+ **Stakeholder Management:** Experience managing and influencing key stakeholders within customer organizations to ensure alignment and partnership success.
+ **Data-Driven Approach:** Ability to analyze customer performance data to generate actionable insights that drive product adoption and customer success.
Why Join Onfido?
+ Be a part of a global, mission-driven company at the forefront of identity verification technology.
At Entrust, we don't just offer jobs - we offer career journeys. Here is what you can expect when you join our team:
+ Career Growth: Whether you're a budding developer or a seasoned expert, we're invested in your professional journey. With learning-forward initiatives and exciting challenges, your growth is our priority.
+ Flexibility: Life is all about balance. Whether you're remote, hybrid, or on-site, we offer flexible options that fit your lifestyle.
+ Collaboration: Here, your voice matters. Our teams thrive on sharing ideas, brainstorming solutions, and working together to build a better tomorrow.
We believe in securing identities-but it doesn't stop there. At Entrust, we're passionate about valuing all identities. Our culture is built on diversity, inclusion, and respect. From unconscious bias training for our leaders to global affinity groups that connect colleagues across the globe, we're creating a community where everyone is encouraged to be themselves.
**Ready to Make an Impact? **
If you're excited by the prospect of innovating, growing your career, and collaborating in a dynamic environment, Entrust is the place for you. Join us in making a difference. Let's build a more secure world-together.
**Apply today! **
For more information, visit ( . Follow us on, LinkedIn ( , Facebook ( , Instagram ( , and YouTube ( US roles, or where applicable:_
**Entrust is an** **EEO/AA/Disabled/Veterans** **Employer**
_For Canadian roles, or where applicable:_
**Entrust values diversity and inclusion and we are committed to building a diverse workforce with wide perspectives and innovative ideas. We welcome applications from qualified individuals of all backgrounds, and we strive to provide an accessible experience for candidates of all abilities.**
_If you require an accommodation, contact_ _._
**Recruiter:**
James Beck
Entrust is an innovative leader in identity-centric security solutions, providing an integrated platform of scalable, AI-enabled security offerings. We enable organizations to safeguard their operations, evolve without compromise, and protect their interactions in an interconnected world - so they can transform their businesses with confidence. Entrust supports customers in 150+ countries and works with a global partner network, we are trusted by the world most trusted organizations.
At Entrust, we're shaping the future of identity centric security solutions. From our comprehensive portfolio of solutions to our flexible, global workplace, we empower careers, foster collaboration, and build solutions that help keep the world moving safely.
**Get to Know Us **
Headquartered in Minnesota, Entrust is an industry leader in identity-centric security solutions, serving over 150 countries with cutting-edge, scalable technologies. But our secret weapon? Our people. It's the curiosity, dedication, and innovation that drive our success and help us anticipate the future.
**Are you a proactive problem-solver with a passion for building lasting customer relationships?**
Onfido is on a mission to be the trust layer of the internet. As a **Customer Success Manager** on our **APAC** team, based in **Kuala Lumpur** , you'll play a key role in ensuring our medium and large-sized customers across the region achieve their goals, maximize the value of their investment in Onfido, and continue to grow their partnership with us.
If you thrive on guiding customers through implementation, understanding their unique challenges, and ensuring they realize the full potential of a powerful SaaS solution, this role is for you.
What You'll Do
You'll manage a dedicated portfolio of customer accounts, focusing on leading successful onboarding and implementation processes while cultivating strong, long-term relationships. You'll work to deeply understand each customer's business priorities and challenges, making sure they effectively utilize our product and see measurable results.
You'll use an analytical approach to monitor customer health and provide strategic advice that helps them enhance their operations, streamline onboarding, and reduce risk.
Your key **responsibilities** will include:
+ **Manage Customer Accounts:** Oversee a portfolio of mid to large-size accounts, actively monitoring customer performance and usage metrics to ensure successful product adoption.
+ **Customer Onboarding & Implementation:** Lead the post-sale customer journey, managing the implementation and onboarding process to ensure a smooth, effective, and timely go-live.
+ **Develop Expertise:** Gain in-depth product and subject matter knowledge, allowing you to effectively present relevant features and functionality that meet specific customer needs.
+ **Proactively Address Challenges:** Identify potential adoption and service blockers early, developing and executing proven strategies to overcome them and secure positive customer outcomes.
+ **Collaborate with Cross-Functional Teams:** Partner closely with our Sales and Product teams to maintain a strong service offering, ensuring customers receive exceptional value from their Onfido experience.
+ **Be the Customer's Advocate:** Work closely with clients to solve challenges, presenting tailored solutions while representing the customer's voice internally, particularly in providing feedback to the Product team.
+ **Drive Usage and Growth:** Identify opportunities to increase product usage and adoption. Collaborate with Account Executives to support customer growth based on tangible value and outcomes.
+ **Master Technical Knowledge:** Quickly learn, apply, and clearly articulate the technical aspects of the Onfido platform to guide customers effectively.
What You'll Bring
We're looking for an experienced relationship manager with a blend of commercial awareness and technical aptitude, ready to make a significant impact on our APAC customer base from our **Kuala Lumpur** hub.
**Qualifications:**
+ **Experience:** A minimum of **3 years** in a Customer Success Management, Client Services, Account Management, Implementation, or a similar role, with a proven ability to manage complex customer relationships.
+ **Multilingual Proficiency:** **Proficiency in Mandarin** is required, with the ability to manage customer relationships across different regions effectively.
+ **SaaS Experience:** Solid experience working in a **SaaS environment** , with a good understanding of the industry's dynamics.
+ **Customer Management & Value:** Proven ability to manage a portfolio of mid to large-sized accounts, focusing on driving value, retention, and meeting usage/adoption KPIs.
+ **Communication Skills:** Excellent ability to articulate complex information clearly and persuasively to both technical and non-technical audiences.
+ **Business Acumen:** Understanding of business challenges, particularly within the adoption and deployment of technical solutions, and the ability to align success strategies with customer business outcomes.
+ **Stakeholder Management:** Experience managing and influencing key stakeholders within customer organizations to ensure alignment and partnership success.
+ **Data-Driven Approach:** Ability to analyze customer performance data to generate actionable insights that drive product adoption and customer success.
Why Join Onfido?
+ Be a part of a global, mission-driven company at the forefront of identity verification technology.
At Entrust, we don't just offer jobs - we offer career journeys. Here is what you can expect when you join our team:
+ Career Growth: Whether you're a budding developer or a seasoned expert, we're invested in your professional journey. With learning-forward initiatives and exciting challenges, your growth is our priority.
+ Flexibility: Life is all about balance. Whether you're remote, hybrid, or on-site, we offer flexible options that fit your lifestyle.
+ Collaboration: Here, your voice matters. Our teams thrive on sharing ideas, brainstorming solutions, and working together to build a better tomorrow.
We believe in securing identities-but it doesn't stop there. At Entrust, we're passionate about valuing all identities. Our culture is built on diversity, inclusion, and respect. From unconscious bias training for our leaders to global affinity groups that connect colleagues across the globe, we're creating a community where everyone is encouraged to be themselves.
**Ready to Make an Impact? **
If you're excited by the prospect of innovating, growing your career, and collaborating in a dynamic environment, Entrust is the place for you. Join us in making a difference. Let's build a more secure world-together.
**Apply today! **
For more information, visit ( . Follow us on, LinkedIn ( , Facebook ( , Instagram ( , and YouTube ( US roles, or where applicable:_
**Entrust is an** **EEO/AA/Disabled/Veterans** **Employer**
_For Canadian roles, or where applicable:_
**Entrust values diversity and inclusion and we are committed to building a diverse workforce with wide perspectives and innovative ideas. We welcome applications from qualified individuals of all backgrounds, and we strive to provide an accessible experience for candidates of all abilities.**
_If you require an accommodation, contact_ _._
**Recruiter:**
James Beck
Entrust is an innovative leader in identity-centric security solutions, providing an integrated platform of scalable, AI-enabled security offerings. We enable organizations to safeguard their operations, evolve without compromise, and protect their interactions in an interconnected world - so they can transform their businesses with confidence. Entrust supports customers in 150+ countries and works with a global partner network, we are trusted by the world most trusted organizations.
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
1
Specialist, Customer Success
Kuala Lumpur, Kuala Lumpur
Concentrix
Posted 14 days ago
Job Viewed
Job Description
Job Title:
Specialist, Customer Success
Job Description
The Customer Success Specialist supports an existing customer base to cultivate and build strong customer relationships over the customer lifecycle while ensuring customer satisfaction and engagement. This role is responsible for developing an excellent level of product or service knowledge to support carrying customer questions and concerns.
+ Manage high volume of customer contacts and communications through phone and email each day
+ Use contact search and productivity tools to verify contact information is accurate
+ Conduct health checks at agreed upon recurring intervals to gauge product satisfaction and value completion
+ Develop a level of product knowledge to speak intelligently to customers and address specific objections
+ Document and track qualitative feedback and quantifiable measurements through surveys, phone calls and emails using computer systems
+ Capture customers' product expectations, experiences, satisfaction, and likelihood of abandonment, "Voice of the Customer"
+ Initiate steps through appropriate communication channels to address customer concerns/roadblocks prohibiting satisfaction or product usage
+ Work with teams and management to promote a positive customer experience
Location:
MYS Kuala Lumpur - Lvl 15 Wisma Mont Kiara, 1 Jalan Kiara
Language Requirements:
English
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
Specialist, Customer Success
Job Description
The Customer Success Specialist supports an existing customer base to cultivate and build strong customer relationships over the customer lifecycle while ensuring customer satisfaction and engagement. This role is responsible for developing an excellent level of product or service knowledge to support carrying customer questions and concerns.
+ Manage high volume of customer contacts and communications through phone and email each day
+ Use contact search and productivity tools to verify contact information is accurate
+ Conduct health checks at agreed upon recurring intervals to gauge product satisfaction and value completion
+ Develop a level of product knowledge to speak intelligently to customers and address specific objections
+ Document and track qualitative feedback and quantifiable measurements through surveys, phone calls and emails using computer systems
+ Capture customers' product expectations, experiences, satisfaction, and likelihood of abandonment, "Voice of the Customer"
+ Initiate steps through appropriate communication channels to address customer concerns/roadblocks prohibiting satisfaction or product usage
+ Work with teams and management to promote a positive customer experience
Location:
MYS Kuala Lumpur - Lvl 15 Wisma Mont Kiara, 1 Jalan Kiara
Language Requirements:
English
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
2
Customer Success Manager
Kuala Lumpur, Kuala Lumpur
Browzwear
Posted today
Job Viewed
Job Description
At Browzwear, we’re transforming the fashion industry with cutting‑edge AI & digital twin technology. Our platform empowers the world’s leading brands and manufacturers to bring products to market faster, smarter, and more sustainably. We are now seeking a proactive & strategic Customer Success Manager to join our APAC team.
This is a high touch B2B enterprise customer role, where you’ll shape digital adoption strategies, accelerate value realization, and be the voice of the customer across our business.
What You Will Do
Own a portfolio of strategic enterprise and mid‑market accounts across onboarding, adoption, renewal, and expansion
Proactively identify & align software adoption & expansion to customer’s business outcomes and continuously measure delivery of business outcomes
Lead business reviews, success planning, and strategic check‑ins aligned to measurable outcomes and KPIs with C‑level executives to daily users
Partner with customer as a thought leader in driving business transformation, workflow optimization, and adoption of digital first workflows
Develop & roll out scalable customer success programs and contribute to evolving playbooks, templates, and processes.
Inspire customers with industry best practices and cross pollinate knowledge to encourage steady adoption & value realization
Collaborate with sales, product, marketing, and support to ensure consistent, value‑driven customer experiences
Identify growth opportunities and collaborate with sales to drive cross‑sell/upsell conversations
Own portfolio health, product usage leading to above average renewals & growth targets
Identify & proactively manage account risks and is able to maintain below average churn rates
Who You Are
5–7+ years of experience in high touch customer success, account management in B2B Enterprise SaaS or engagement, account Management in top tier consulting firm
Strong commercial acumen with experience in achieving consistent renewals targets and driving expansions
Ability to translate technology into business value and ROI‑driven narratives.
Highly organized, strategic thinker with strong presentation and facilitation skills
Comfort working across global, cross‑functional teams in a fast‑paced environment.
Background in fashion or retail tech preferred but not mandatory.
Fluency in spoken/written english is mandatory & fluency in spoken mandarin/vietnamese preferred, not mandatory.
#J-18808-Ljbffr
This is a high touch B2B enterprise customer role, where you’ll shape digital adoption strategies, accelerate value realization, and be the voice of the customer across our business.
What You Will Do
Own a portfolio of strategic enterprise and mid‑market accounts across onboarding, adoption, renewal, and expansion
Proactively identify & align software adoption & expansion to customer’s business outcomes and continuously measure delivery of business outcomes
Lead business reviews, success planning, and strategic check‑ins aligned to measurable outcomes and KPIs with C‑level executives to daily users
Partner with customer as a thought leader in driving business transformation, workflow optimization, and adoption of digital first workflows
Develop & roll out scalable customer success programs and contribute to evolving playbooks, templates, and processes.
Inspire customers with industry best practices and cross pollinate knowledge to encourage steady adoption & value realization
Collaborate with sales, product, marketing, and support to ensure consistent, value‑driven customer experiences
Identify growth opportunities and collaborate with sales to drive cross‑sell/upsell conversations
Own portfolio health, product usage leading to above average renewals & growth targets
Identify & proactively manage account risks and is able to maintain below average churn rates
Who You Are
5–7+ years of experience in high touch customer success, account management in B2B Enterprise SaaS or engagement, account Management in top tier consulting firm
Strong commercial acumen with experience in achieving consistent renewals targets and driving expansions
Ability to translate technology into business value and ROI‑driven narratives.
Highly organized, strategic thinker with strong presentation and facilitation skills
Comfort working across global, cross‑functional teams in a fast‑paced environment.
Background in fashion or retail tech preferred but not mandatory.
Fluency in spoken/written english is mandatory & fluency in spoken mandarin/vietnamese preferred, not mandatory.
#J-18808-Ljbffr
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This advertiser has chosen not to accept applicants from your region.
3
Customer Success Manager
Kuala Lumpur, Kuala Lumpur
Browzwear
Posted today
Job Viewed
Job Description
Browzwear Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
Customer Success Manager At Browzwear, we’re transforming the fashion industry with cutting-edge AI & digital twin technology. Our platform empowers the world’s leading brands and manufacturers to bring products to market faster, smarter, and more sustainably. We are now seeking a proactive & strategic Customer Success Manager to join our APAC team. This is a high-touch B2B enterprise customer role, where you’ll shape digital adoption strategies, accelerate value realization, and be the voice of the customer across our business.
What You Will Do
Own a portfolio of strategic enterprise and mid-market accounts across onboarding, adoption, renewal, and expansion
Proactively identify & align software adoption & expansion to customer’s business outcomes and continuously measure delivery of business outcomes
Lead business reviews, success planning, and strategic check-ins aligned to measurable outcomes and KPIs with C-level executives to daily users
Partner with customer as a thought leader in driving business transformation, workflow optimization, and adoption of digital first workflows
Develop & roll out scalable customer success programs and contribute to evolving playbooks, templates, and processes
Inspire customers with industry best practices and cross-pollinate knowledge to encourage steady adoption & value realization
Collaborate with sales, product, marketing, and support to ensure consistent, value-driven customer experiences
Identify growth opportunities and collaborate with sales to drive cross-sell/upsell conversations
Own portfolio health, product usage leading to above-average renewals & growth targets
Identify & proactively manage account risks and maintain below-average churn rates
Who You Are
5–7+ years of experience in high-touch customer success, account management in B2B Enterprise SaaS or engagement, or account management in a top-tier consulting firm
Strong commercial acumen with experience in achieving consistent renewals targets and driving expansions
Ability to translate technology into business value and ROI-driven narratives
Highly organized, strategic thinker with strong presentation and facilitation skills
Comfort working across global, cross-functional teams in a fast-paced environment
Background in fashion or retail tech preferred but not mandatory
Fluency in spoken/written English is mandatory; fluency in spoken Mandarin/Vietnamese preferred but not mandatory
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Other
Industries
Software Development
#J-18808-Ljbffr
Customer Success Manager At Browzwear, we’re transforming the fashion industry with cutting-edge AI & digital twin technology. Our platform empowers the world’s leading brands and manufacturers to bring products to market faster, smarter, and more sustainably. We are now seeking a proactive & strategic Customer Success Manager to join our APAC team. This is a high-touch B2B enterprise customer role, where you’ll shape digital adoption strategies, accelerate value realization, and be the voice of the customer across our business.
What You Will Do
Own a portfolio of strategic enterprise and mid-market accounts across onboarding, adoption, renewal, and expansion
Proactively identify & align software adoption & expansion to customer’s business outcomes and continuously measure delivery of business outcomes
Lead business reviews, success planning, and strategic check-ins aligned to measurable outcomes and KPIs with C-level executives to daily users
Partner with customer as a thought leader in driving business transformation, workflow optimization, and adoption of digital first workflows
Develop & roll out scalable customer success programs and contribute to evolving playbooks, templates, and processes
Inspire customers with industry best practices and cross-pollinate knowledge to encourage steady adoption & value realization
Collaborate with sales, product, marketing, and support to ensure consistent, value-driven customer experiences
Identify growth opportunities and collaborate with sales to drive cross-sell/upsell conversations
Own portfolio health, product usage leading to above-average renewals & growth targets
Identify & proactively manage account risks and maintain below-average churn rates
Who You Are
5–7+ years of experience in high-touch customer success, account management in B2B Enterprise SaaS or engagement, or account management in a top-tier consulting firm
Strong commercial acumen with experience in achieving consistent renewals targets and driving expansions
Ability to translate technology into business value and ROI-driven narratives
Highly organized, strategic thinker with strong presentation and facilitation skills
Comfort working across global, cross-functional teams in a fast-paced environment
Background in fashion or retail tech preferred but not mandatory
Fluency in spoken/written English is mandatory; fluency in spoken Mandarin/Vietnamese preferred but not mandatory
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Other
Industries
Software Development
#J-18808-Ljbffr
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
4
Customer Success Manager
Kuala Lumpur, Kuala Lumpur
Wati
Posted today
Job Viewed
Job Description
Overview Wati is the world's leading WhatsApp-first conversational growth platform, empowering businesses to build deeper customer relationships and accelerate revenue growth. Trusted and loved by over 14,000 customers across 100+ countries, Wati has established itself as the premier choice for businesses leveraging WhatsApp and other messaging channels to connect with customers on their platform of choice. In a world where real-time interactions drive growth, Wati's story is all about business growth through conversations. At Wati, we believe that every conversation matters, whether it's engaging a first-time prospect, nurturing a qualified lead, or deepening relationships with loyal clients. We transform these conversations into opportunities for building relationships, and strong relationships lead to increased revenue.
The Platform and Backing The AI-native platform simplifies complex business operations by bringing all customer interactions under one intelligent roof. Designed for scalability and ease of use, our solution delivers a measurable ROI while adapting to businesses of all sizes, from emerging startups to established enterprises.
Wati is proudly backed by world-class investors including Tiger Global, Sequoia Capital, DST Global, and Shopify. As a Premium-tier Partner of Meta, Google, and WhatsApp, we maintain the highest standards of integration and platform excellence.
What You'll Be Doing As a Customer Success Manager, you will play a critical role in ensuring the long-term success and satisfaction of our customers. Your mission will be to drive customer adoption, retention, and expansion by being a trusted advisor and strategic partner.
Key Responsibilities
Own a portfolio of high-value clients and build strong, lasting relationships with decision-makers and stakeholders
Lead quarterly business reviews (QBRs) and regular check-ins to understand client goals, review product usage, and identify success opportunities
Drive renewals by proactively managing contract timelines and ensuring customer satisfaction and ROI
Identify and execute expansion opportunities by aligning Wati's offerings with evolving customer needs
Provide actionable insights and benchmarking data to help clients evaluate their performance, uncover opportunities, and guide strategic decisions
Be the customer's advocate within Wati—working closely with product, support, and onboarding teams to ensure customer feedback is heard and acted upon
Educate clients on new features, best practices, and use cases to maximize product adoption and success
Maintain accurate customer health scores, renewal and expansion forecasts, and activity tracking in CRM tools
Support new initiatives and contribute to building scalable success playbooks and processes
Requirements
6+ years of experience in customer success, account management, or consulting roles in SaaS or tech companies
Proven track record of managing customer relationships, driving renewals, and expanding accounts
Strong business acumen with the ability to understand client objectives and translate them into actionable plans
Excellent communication and presentation skills, with experience leading business reviews and executive-level conversations
Highly organized with a proactive and consultative approach to customer engagement
A growth mindset, collaborative nature, and a genuine passion for helping customers succeed
Excellent communication skills in English; proficiency in Malay, Mandarin and Cantonese is highly preferred
Experience using CRM tools (HubSpot, Salesforce, etc.)
Nice to Have
Experience working with Shopify merchants, WhatsApp Business API, or CRM/MarTech tools
Worked in the SaaS industry before, including with our competitors
Why Join Us?
Be part of a fast-paced, global team shaping the future of conversational commerce
Work with talented teammates across continents who value transparency, curiosity, and customer obsession
Opportunity to grow with the company and take on increasing responsibility as we scale
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The Platform and Backing The AI-native platform simplifies complex business operations by bringing all customer interactions under one intelligent roof. Designed for scalability and ease of use, our solution delivers a measurable ROI while adapting to businesses of all sizes, from emerging startups to established enterprises.
Wati is proudly backed by world-class investors including Tiger Global, Sequoia Capital, DST Global, and Shopify. As a Premium-tier Partner of Meta, Google, and WhatsApp, we maintain the highest standards of integration and platform excellence.
What You'll Be Doing As a Customer Success Manager, you will play a critical role in ensuring the long-term success and satisfaction of our customers. Your mission will be to drive customer adoption, retention, and expansion by being a trusted advisor and strategic partner.
Key Responsibilities
Own a portfolio of high-value clients and build strong, lasting relationships with decision-makers and stakeholders
Lead quarterly business reviews (QBRs) and regular check-ins to understand client goals, review product usage, and identify success opportunities
Drive renewals by proactively managing contract timelines and ensuring customer satisfaction and ROI
Identify and execute expansion opportunities by aligning Wati's offerings with evolving customer needs
Provide actionable insights and benchmarking data to help clients evaluate their performance, uncover opportunities, and guide strategic decisions
Be the customer's advocate within Wati—working closely with product, support, and onboarding teams to ensure customer feedback is heard and acted upon
Educate clients on new features, best practices, and use cases to maximize product adoption and success
Maintain accurate customer health scores, renewal and expansion forecasts, and activity tracking in CRM tools
Support new initiatives and contribute to building scalable success playbooks and processes
Requirements
6+ years of experience in customer success, account management, or consulting roles in SaaS or tech companies
Proven track record of managing customer relationships, driving renewals, and expanding accounts
Strong business acumen with the ability to understand client objectives and translate them into actionable plans
Excellent communication and presentation skills, with experience leading business reviews and executive-level conversations
Highly organized with a proactive and consultative approach to customer engagement
A growth mindset, collaborative nature, and a genuine passion for helping customers succeed
Excellent communication skills in English; proficiency in Malay, Mandarin and Cantonese is highly preferred
Experience using CRM tools (HubSpot, Salesforce, etc.)
Nice to Have
Experience working with Shopify merchants, WhatsApp Business API, or CRM/MarTech tools
Worked in the SaaS industry before, including with our competitors
Why Join Us?
Be part of a fast-paced, global team shaping the future of conversational commerce
Work with talented teammates across continents who value transparency, curiosity, and customer obsession
Opportunity to grow with the company and take on increasing responsibility as we scale
#J-18808-Ljbffr
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5
Customer Success Director
Kuala Lumpur, Kuala Lumpur
The Access Group
Posted today
Job Viewed
Job Description
Customer Success Director page is loaded# Customer Success Directorremote type:
Hybridlocations:
Kuala Lumpur - GOCtime type:
Full timeposted on:
Posted Todayjob requisition id:
JR We’re looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow.Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them.We offer a blended approach to office working, encouraging you to collaborate and connect in one of our thriving offices. We deliver on what we say, taking the development of our people seriously. We’ll work with you to progress your success plan and provide opportunities to accelerate your career.On top of a competitive salary, our wellbeing days taking you to 25 days leave a year and a health contribution, you’ll also be able to choose from a range of benefits to suit you. We’re an organisation that likes to give back, so you’ll also have three charity days allocated to support a cause that matters to you.**About you:**Member of the KL leadership team, reporting to the Chief Customer Success Officer, you will lead the of Customer Success organization (Professional Services, CSM, Support and Renewals) in KL serving our clients across the globe.**Day-to-day, you will:*** Develop and execute the business strategy (WW SwC and Functions) for Customer Success KL team in conjunction with KL and Customer Success leadership teams across the globe;* Build and lead the Customer Success team of experienced and highly capable individuals that manage customer relationships and understand their strategy, desired outcomes, technical landscapes and business goals;* Own and drive P&L/KPI performance, managing CX, revenue, margin, eNPS, renewal rate and ensuring we deliver on our targets;* Drive cross-functional alignment and execution, ensuring seamless collaboration between teams;* Deliver measurable outcomes; in particular, driving adoption of Access products and services on scalable and replicable fashion;* Define and optimize the customer lifecycle. Standardize and scale intervention for each point in the journey, define segmentation of the customer base and apply various other strategies.* Develop priorities and objectives. Provide input to global customer success executives on our worldwide customer success at scale strategy;* Partner with other customer-facing organizations to develop strategies and execute plans that maximize business growth, consumption, customer retention, and account expansion;* Motivate your team to reach its full capabilities. Recognize and develop high-potential team members while upgrading talent where and when necessary;* Propagate customer success-focused thinking into all areas of the business and serve as a centre of excellence and champion of the customer;* Be a key member of the leadership team by taking ownership of business growth consumption activities post-sales.* Champion our Customer Success products' vision within the organization, advocating for resources and strategic priorities that accelerate growth**Your skills and experiences might also include:*** **Preferably a candidate with Hospitality industry focus**.* 15+ years of customer-facing experience working for a b2b or b2c software company and driving customer transformation programs;* Experience expanding SME & mid-size customer product adoption, identifying customer patterns and best practices, and developing replicable strategies for growth (Leveraging Digital is a plus);* Experience in hiring, developing and leading a world-class, customer-facing team; demonstrated people management capabilities including coaching, performance management and success management to drive high levels of employee engagement;* Proven ability to execute in a customer-focused environment and advocate for customers across a cross-functional organization;* Strong reasoning & analytical skills; able to structure thinking into a logical flow and sequence that is easy for others to understand, and able to create and work with conceptual frameworks;* Crisp, compelling and practical style of organizing thoughts into writing and speech; able to communicate with all levels in an organization;* Effective in operating in a matrix environmentThe Access Group is one of the largest UK-headquartered business management software providers. It provides solutions that empower more than 160,000 small and mid-sized organisations in commercial and non-profit sectors across Europe, USA and APAC, giving every employee the freedom to do more of what's important. Its innovative cloud solutions and integrated AI software experience across multiple Access products transform how business technology is used. Access employs approx. 8,500 people, continuously driving product innovation and customer service excellence.At Access, we are committed to creating a welcoming and inclusive environment where everyone can thrive. If you're excited about this role, (even if your previous experience doesn't align perfectly), you might just be the perfect fit for us! We wholeheartedly believe in equality for all and the transformative power of diversity.Love Work. Love Life. Be You. #J-18808-Ljbffr
Hybridlocations:
Kuala Lumpur - GOCtime type:
Full timeposted on:
Posted Todayjob requisition id:
JR We’re looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow.Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them.We offer a blended approach to office working, encouraging you to collaborate and connect in one of our thriving offices. We deliver on what we say, taking the development of our people seriously. We’ll work with you to progress your success plan and provide opportunities to accelerate your career.On top of a competitive salary, our wellbeing days taking you to 25 days leave a year and a health contribution, you’ll also be able to choose from a range of benefits to suit you. We’re an organisation that likes to give back, so you’ll also have three charity days allocated to support a cause that matters to you.**About you:**Member of the KL leadership team, reporting to the Chief Customer Success Officer, you will lead the of Customer Success organization (Professional Services, CSM, Support and Renewals) in KL serving our clients across the globe.**Day-to-day, you will:*** Develop and execute the business strategy (WW SwC and Functions) for Customer Success KL team in conjunction with KL and Customer Success leadership teams across the globe;* Build and lead the Customer Success team of experienced and highly capable individuals that manage customer relationships and understand their strategy, desired outcomes, technical landscapes and business goals;* Own and drive P&L/KPI performance, managing CX, revenue, margin, eNPS, renewal rate and ensuring we deliver on our targets;* Drive cross-functional alignment and execution, ensuring seamless collaboration between teams;* Deliver measurable outcomes; in particular, driving adoption of Access products and services on scalable and replicable fashion;* Define and optimize the customer lifecycle. Standardize and scale intervention for each point in the journey, define segmentation of the customer base and apply various other strategies.* Develop priorities and objectives. Provide input to global customer success executives on our worldwide customer success at scale strategy;* Partner with other customer-facing organizations to develop strategies and execute plans that maximize business growth, consumption, customer retention, and account expansion;* Motivate your team to reach its full capabilities. Recognize and develop high-potential team members while upgrading talent where and when necessary;* Propagate customer success-focused thinking into all areas of the business and serve as a centre of excellence and champion of the customer;* Be a key member of the leadership team by taking ownership of business growth consumption activities post-sales.* Champion our Customer Success products' vision within the organization, advocating for resources and strategic priorities that accelerate growth**Your skills and experiences might also include:*** **Preferably a candidate with Hospitality industry focus**.* 15+ years of customer-facing experience working for a b2b or b2c software company and driving customer transformation programs;* Experience expanding SME & mid-size customer product adoption, identifying customer patterns and best practices, and developing replicable strategies for growth (Leveraging Digital is a plus);* Experience in hiring, developing and leading a world-class, customer-facing team; demonstrated people management capabilities including coaching, performance management and success management to drive high levels of employee engagement;* Proven ability to execute in a customer-focused environment and advocate for customers across a cross-functional organization;* Strong reasoning & analytical skills; able to structure thinking into a logical flow and sequence that is easy for others to understand, and able to create and work with conceptual frameworks;* Crisp, compelling and practical style of organizing thoughts into writing and speech; able to communicate with all levels in an organization;* Effective in operating in a matrix environmentThe Access Group is one of the largest UK-headquartered business management software providers. It provides solutions that empower more than 160,000 small and mid-sized organisations in commercial and non-profit sectors across Europe, USA and APAC, giving every employee the freedom to do more of what's important. Its innovative cloud solutions and integrated AI software experience across multiple Access products transform how business technology is used. Access employs approx. 8,500 people, continuously driving product innovation and customer service excellence.At Access, we are committed to creating a welcoming and inclusive environment where everyone can thrive. If you're excited about this role, (even if your previous experience doesn't align perfectly), you might just be the perfect fit for us! We wholeheartedly believe in equality for all and the transformative power of diversity.Love Work. Love Life. Be You. #J-18808-Ljbffr
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6
Customer Success Manager
Kuala Lumpur, Kuala Lumpur
MoEngage Inc.
Posted 1 day ago
Job Viewed
Job Description
About MoEngage MoEngage is an intelligent customer engagement platform, built for customer-obsessed marketers and product owners. We enable hyper-personalization at scale across multiple channels like mobile push, email, in-app, web push, on-site messages, and SMS. With AI-powered automation and optimization, brands can analyze audience behavior and engage consumers with personalized communication at every touchpoint across their lifecycle. Fortune 500 brands and Enterprises across 35 countries such as Deutsche Telekom, Samsung, Ally Financial, Vodafone, and McAfee along with internet-first brands such as Flipkart, Ola, OYO, and Bigbasket use MoEngage to orchestrate their cross-channel campaigns and engage efficiently with their customers sending 50 billion messages to 500 million consumers every month! Our vision is to build the world’s most trusted customer engagement platform for the mobile-first world. We promise to care about your customers as much as you do. And that justifies our top ratings for service and support in Gartner Magic Quadrant, Gartner Peer Insights, and G2 Summer Reports. We have also been recognized as one of the 25 Highest Rated Private Cloud Computing Companies To Work For in a list released by Battery Ventures, a global investment firm based on the employee feedback on Glassdoor where employees reported the highest levels of satisfaction at work during the first six months of the pandemic. Skills and Requirements 5+ years experience in supporting complex enterprise customers with marketing technology solutions (email, push, SMS) or closely related solutions with an understanding of technical, product, and marketing disciplines Has a strategic mindset and ability to make sense of complex business needs Exceptional project management and organizational skills - especially in coordinating meetings and follow-ups with global stakeholders across multiple time zones and disciplines Understanding of roles and responsibilities within technical organizations to understand who does what at a high level to involve the right people Exceptional attention to detail - working with a customer in a highly regulated environment Ability to understand customer requirements and see how MoEngage can add value in various ways. Comfortable with communicating with all levels of team members internally and externally from C-level executives to individual contributors The ability to collaborate and build strong relationships with customers Previous experience in Customer Success or Support Engineer roles for a SaaS company is a plus SaaS and B2B experience is a must Responsibilities You will be the main point of contact for MoEngage for Mid-Market and Enterprise level customers and their team members Actively monitor client usage and identify opportunities to upsell additional products and services Troubleshoot and resolve client issues and provide proactive solutions to minimize potential issues Conduct regular client check-ins and provide QBRs to ensure clients are receiving value from our products and services Develop and implement client retention strategies to ensure long-term partnerships Conduct client satisfaction surveys and analyze feedback to improve the customer experience Project manage different projects between MoEngage and our account Monitor customer health, satisfaction, risks, and escalations Augment the MoEngage team members supporting the customer to ensure timely response and interpretation of solutions Coordinate calls between marketing, product, sales, and engineering teams Have an understanding of the steps to create product requirement documents Keep up to date and establish a deep knowledge of MoEngage’s solutions and product Help customers achieve their objectives by working with MoEngage internal teams delivering timely technical guidance, enablement, and best practices materials Work with internal account teams to identify and resolve renewal risk, build strategies to drive further customer adoption Be the voice of the customer when engaging with internal teams
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7
Customer Success Specialist
Kuala Lumpur, Kuala Lumpur
Rapsodo
Posted 1 day ago
Job Viewed
Job Description
Rapsodo is a sports technology company that uses computer vision and machine learning to help all athletes maximize their performance. Our proprietary technology applications range from helping PGA Tour golfers optimize their launch conditions to allowing professional baseball pitchers to increase the efficiency of their breaking balls. Current partners include Major League Baseball (USA), Nippon Professional Baseball (Japan), Golf Digest (USA), PGA (USA), Japan Golf Association (Japan) and many more. As Rapsodo continues to grow and expand our business internationally, we are looking for a hands-on, driven, and empathetic Customer Success Specialist with a passion for collaborating and making a difference to join our team. The main focus of the Customer Success Specialist is to support the Customer Success team in Japan while providing secondary support for other markets. The ideal candidate should have strong communication skills, cross-cultural understanding, and problem-solving skills. To succeed in this role, you will also have a commitment to continuous improvement, excellent organization skills, high resiliency and adaptability within a complex and fast-paced environment. Duties & Responsibilities
Customer Communication & Support for Japan (40%) Respond to customer inquiries via email, phone, and support platforms in a timely and professional manner. Troubleshoot product issues and guide customers through setup, usage, and best practices. Escalate technical issues to the appropriate internal teams and follow up to ensure resolution. Maintain detailed records of customer interactions and feedback in CRM (Salesforce) and support systems. Customer Education & Engagement for Japan (40%) Support product education initiatives such as virtual training sessions, webinars, and documentation. Support product launches and marketing campaigns with creation of customer-facing materials across different formats. Assist in onboarding B2B customers, ensuring smooth implementation and early success milestones. Cross-Functional Collaboration for Japan and Other Responsibilities (20%) Work closely with Sales, Product, and Marketing teams to ensure customer needs are met. Provide feedback from customer interactions to inform product improvements and service enhancements. Support creation of Golf marketing assets for non-Japan markets Participate in monthly Japan office meetings and contribute to team reviews and planning Qualifications
Bachelor’s degree 2-4 years of experience in Customer Support, Marketing or Business Strong written and verbal communication skills in Japanese (minimum JLPT N2 or equivalent) Fluency in English Highly organized with a strong attention to detail Action oriented with the ability to handle multiple projects and meet deadlines Excellent organizational and time management skills Proficient with Microsoft Office Suite and related software Self-starter with a strong desire to learn Excellent presentation, verbal and written communication skills Passion for sports- Baseball & Golf a plus
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Customer Communication & Support for Japan (40%) Respond to customer inquiries via email, phone, and support platforms in a timely and professional manner. Troubleshoot product issues and guide customers through setup, usage, and best practices. Escalate technical issues to the appropriate internal teams and follow up to ensure resolution. Maintain detailed records of customer interactions and feedback in CRM (Salesforce) and support systems. Customer Education & Engagement for Japan (40%) Support product education initiatives such as virtual training sessions, webinars, and documentation. Support product launches and marketing campaigns with creation of customer-facing materials across different formats. Assist in onboarding B2B customers, ensuring smooth implementation and early success milestones. Cross-Functional Collaboration for Japan and Other Responsibilities (20%) Work closely with Sales, Product, and Marketing teams to ensure customer needs are met. Provide feedback from customer interactions to inform product improvements and service enhancements. Support creation of Golf marketing assets for non-Japan markets Participate in monthly Japan office meetings and contribute to team reviews and planning Qualifications
Bachelor’s degree 2-4 years of experience in Customer Support, Marketing or Business Strong written and verbal communication skills in Japanese (minimum JLPT N2 or equivalent) Fluency in English Highly organized with a strong attention to detail Action oriented with the ability to handle multiple projects and meet deadlines Excellent organizational and time management skills Proficient with Microsoft Office Suite and related software Self-starter with a strong desire to learn Excellent presentation, verbal and written communication skills Passion for sports- Baseball & Golf a plus
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8
Customer Success Specialist
Kuching, Sarawak
Rapsodo
Posted 1 day ago
Job Viewed
Job Description
Rapsodo is a sports technology company that uses computer vision and machine learning to help all athletes maximize their performance. Our proprietary technology applications range from helping PGA Tour golfers optimize their launch conditions to allowing professional baseball pitchers to increase the efficiency of their breaking balls. Current partners include Major League Baseball (USA), Nippon Professional Baseball (Japan), Golf Digest (USA), PGA (USA), Japan Golf Association (Japan) and many more. As Rapsodo continues to grow and expand our business internationally, we are looking for a hands-on, driven, and empathetic Customer Success Specialist with a passion for collaborating and making a difference to join our team. The main focus of the Customer Success Specialist is to support the Customer Success team in Japan while providing secondary support for other markets. The ideal candidate should have strong communication skills, cross-cultural understanding, and problem-solving skills. To succeed in this role, you will also have a commitment to continuous improvement, excellent organization skills, high resiliency and adaptability within a complex and fast-paced environment. Duties & Responsibilities
Customer Communication & Support for Japan (40%) Respond to customer inquiries via email, phone, and support platforms in a timely and professional manner. Troubleshoot product issues and guide customers through setup, usage, and best practices. Escalate technical issues to the appropriate internal teams and follow up to ensure resolution. Maintain detailed records of customer interactions and feedback in CRM (Salesforce) and support systems. Customer Education & Engagement for Japan (40%) Support product education initiatives such as virtual training sessions, webinars, and documentation. Support product launches and marketing campaigns with creation of customer-facing materials across different formats. Assist in onboarding B2B customers, ensuring smooth implementation and early success milestones. Cross-Functional Collaboration for Japan and Other Responsibilities (20%) Work closely with Sales, Product, and Marketing teams to ensure customer needs are met. Provide feedback from customer interactions to inform product improvements and service enhancements. Support creation of Golf marketing assets for non-Japan markets Participate in monthly Japan office meetings and contribute to team reviews and planning Qualifications
Bachelor’s degree 2-4 years of experience in Customer Support, Marketing or Business Strong written and verbal communication skills in Japanese (minimum JLPT N2 or equivalent) Fluency in English Highly organized with a strong attention to detail Action oriented with the ability to handle multiple projects and meet deadlines Excellent organizational and time management skills Proficient with Microsoft Office Suite and related software Self-starter with a strong desire to learn Excellent presentation, verbal and written communication skills Passion for sports- Baseball & Golf a plus
#J-18808-Ljbffr
Customer Communication & Support for Japan (40%) Respond to customer inquiries via email, phone, and support platforms in a timely and professional manner. Troubleshoot product issues and guide customers through setup, usage, and best practices. Escalate technical issues to the appropriate internal teams and follow up to ensure resolution. Maintain detailed records of customer interactions and feedback in CRM (Salesforce) and support systems. Customer Education & Engagement for Japan (40%) Support product education initiatives such as virtual training sessions, webinars, and documentation. Support product launches and marketing campaigns with creation of customer-facing materials across different formats. Assist in onboarding B2B customers, ensuring smooth implementation and early success milestones. Cross-Functional Collaboration for Japan and Other Responsibilities (20%) Work closely with Sales, Product, and Marketing teams to ensure customer needs are met. Provide feedback from customer interactions to inform product improvements and service enhancements. Support creation of Golf marketing assets for non-Japan markets Participate in monthly Japan office meetings and contribute to team reviews and planning Qualifications
Bachelor’s degree 2-4 years of experience in Customer Support, Marketing or Business Strong written and verbal communication skills in Japanese (minimum JLPT N2 or equivalent) Fluency in English Highly organized with a strong attention to detail Action oriented with the ability to handle multiple projects and meet deadlines Excellent organizational and time management skills Proficient with Microsoft Office Suite and related software Self-starter with a strong desire to learn Excellent presentation, verbal and written communication skills Passion for sports- Baseball & Golf a plus
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9