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Showing 2034 Customer Success Manager jobs in Malaysia
Customer Success Manager
Entrust
Posted 23 days ago
Job Viewed
Job Description
**Join us at Entrust **
At Entrust, we're shaping the future of identity centric security solutions. From our comprehensive portfolio of solutions to our flexible, global workplace, we empower careers, foster collaboration, and build solutions that help keep the world moving safely.
**Get to Know Us **
Headquartered in Minnesota, Entrust is an industry leader in identity-centric security solutions, serving over 150 countries with cutting-edge, scalable technologies. But our secret weapon? Our people. It's the curiosity, dedication, and innovation that drive our success and help us anticipate the future.
**Are you a proactive problem-solver with a passion for building lasting customer relationships?**
Onfido is on a mission to be the trust layer of the internet. As a **Customer Success Manager** on our **APAC** team, based in **Kuala Lumpur** , you'll play a key role in ensuring our medium and large-sized customers across the region achieve their goals, maximize the value of their investment in Onfido, and continue to grow their partnership with us.
If you thrive on guiding customers through implementation, understanding their unique challenges, and ensuring they realize the full potential of a powerful SaaS solution, this role is for you.
What You'll Do
You'll manage a dedicated portfolio of customer accounts, focusing on leading successful onboarding and implementation processes while cultivating strong, long-term relationships. You'll work to deeply understand each customer's business priorities and challenges, making sure they effectively utilize our product and see measurable results.
You'll use an analytical approach to monitor customer health and provide strategic advice that helps them enhance their operations, streamline onboarding, and reduce risk.
Your key **responsibilities** will include:
+ **Manage Customer Accounts:** Oversee a portfolio of mid to large-size accounts, actively monitoring customer performance and usage metrics to ensure successful product adoption.
+ **Customer Onboarding & Implementation:** Lead the post-sale customer journey, managing the implementation and onboarding process to ensure a smooth, effective, and timely go-live.
+ **Develop Expertise:** Gain in-depth product and subject matter knowledge, allowing you to effectively present relevant features and functionality that meet specific customer needs.
+ **Proactively Address Challenges:** Identify potential adoption and service blockers early, developing and executing proven strategies to overcome them and secure positive customer outcomes.
+ **Collaborate with Cross-Functional Teams:** Partner closely with our Sales and Product teams to maintain a strong service offering, ensuring customers receive exceptional value from their Onfido experience.
+ **Be the Customer's Advocate:** Work closely with clients to solve challenges, presenting tailored solutions while representing the customer's voice internally, particularly in providing feedback to the Product team.
+ **Drive Usage and Growth:** Identify opportunities to increase product usage and adoption. Collaborate with Account Executives to support customer growth based on tangible value and outcomes.
+ **Master Technical Knowledge:** Quickly learn, apply, and clearly articulate the technical aspects of the Onfido platform to guide customers effectively.
What You'll Bring
We're looking for an experienced relationship manager with a blend of commercial awareness and technical aptitude, ready to make a significant impact on our APAC customer base from our **Kuala Lumpur** hub.
**Qualifications:**
+ **Experience:** A minimum of **3 years** in a Customer Success Management, Client Services, Account Management, Implementation, or a similar role, with a proven ability to manage complex customer relationships.
+ **Multilingual Proficiency:** **Proficiency in Mandarin** is required, with the ability to manage customer relationships across different regions effectively.
+ **SaaS Experience:** Solid experience working in a **SaaS environment** , with a good understanding of the industry's dynamics.
+ **Customer Management & Value:** Proven ability to manage a portfolio of mid to large-sized accounts, focusing on driving value, retention, and meeting usage/adoption KPIs.
+ **Communication Skills:** Excellent ability to articulate complex information clearly and persuasively to both technical and non-technical audiences.
+ **Business Acumen:** Understanding of business challenges, particularly within the adoption and deployment of technical solutions, and the ability to align success strategies with customer business outcomes.
+ **Stakeholder Management:** Experience managing and influencing key stakeholders within customer organizations to ensure alignment and partnership success.
+ **Data-Driven Approach:** Ability to analyze customer performance data to generate actionable insights that drive product adoption and customer success.
Why Join Onfido?
+ Be a part of a global, mission-driven company at the forefront of identity verification technology.
At Entrust, we don't just offer jobs - we offer career journeys. Here is what you can expect when you join our team:
+ Career Growth: Whether you're a budding developer or a seasoned expert, we're invested in your professional journey. With learning-forward initiatives and exciting challenges, your growth is our priority.
+ Flexibility: Life is all about balance. Whether you're remote, hybrid, or on-site, we offer flexible options that fit your lifestyle.
+ Collaboration: Here, your voice matters. Our teams thrive on sharing ideas, brainstorming solutions, and working together to build a better tomorrow.
We believe in securing identities-but it doesn't stop there. At Entrust, we're passionate about valuing all identities. Our culture is built on diversity, inclusion, and respect. From unconscious bias training for our leaders to global affinity groups that connect colleagues across the globe, we're creating a community where everyone is encouraged to be themselves.
**Ready to Make an Impact? **
If you're excited by the prospect of innovating, growing your career, and collaborating in a dynamic environment, Entrust is the place for you. Join us in making a difference. Let's build a more secure world-together.
**Apply today! **
For more information, visit ( . Follow us on, LinkedIn ( , Facebook ( , Instagram ( , and YouTube ( US roles, or where applicable:_
**Entrust is an** **EEO/AA/Disabled/Veterans** **Employer**
_For Canadian roles, or where applicable:_
**Entrust values diversity and inclusion and we are committed to building a diverse workforce with wide perspectives and innovative ideas. We welcome applications from qualified individuals of all backgrounds, and we strive to provide an accessible experience for candidates of all abilities.**
_If you require an accommodation, contact_ _._
**Recruiter:**
James Beck
Entrust is an innovative leader in identity-centric security solutions, providing an integrated platform of scalable, AI-enabled security offerings. We enable organizations to safeguard their operations, evolve without compromise, and protect their interactions in an interconnected world - so they can transform their businesses with confidence. Entrust supports customers in 150+ countries and works with a global partner network, we are trusted by the world most trusted organizations.
At Entrust, we're shaping the future of identity centric security solutions. From our comprehensive portfolio of solutions to our flexible, global workplace, we empower careers, foster collaboration, and build solutions that help keep the world moving safely.
**Get to Know Us **
Headquartered in Minnesota, Entrust is an industry leader in identity-centric security solutions, serving over 150 countries with cutting-edge, scalable technologies. But our secret weapon? Our people. It's the curiosity, dedication, and innovation that drive our success and help us anticipate the future.
**Are you a proactive problem-solver with a passion for building lasting customer relationships?**
Onfido is on a mission to be the trust layer of the internet. As a **Customer Success Manager** on our **APAC** team, based in **Kuala Lumpur** , you'll play a key role in ensuring our medium and large-sized customers across the region achieve their goals, maximize the value of their investment in Onfido, and continue to grow their partnership with us.
If you thrive on guiding customers through implementation, understanding their unique challenges, and ensuring they realize the full potential of a powerful SaaS solution, this role is for you.
What You'll Do
You'll manage a dedicated portfolio of customer accounts, focusing on leading successful onboarding and implementation processes while cultivating strong, long-term relationships. You'll work to deeply understand each customer's business priorities and challenges, making sure they effectively utilize our product and see measurable results.
You'll use an analytical approach to monitor customer health and provide strategic advice that helps them enhance their operations, streamline onboarding, and reduce risk.
Your key **responsibilities** will include:
+ **Manage Customer Accounts:** Oversee a portfolio of mid to large-size accounts, actively monitoring customer performance and usage metrics to ensure successful product adoption.
+ **Customer Onboarding & Implementation:** Lead the post-sale customer journey, managing the implementation and onboarding process to ensure a smooth, effective, and timely go-live.
+ **Develop Expertise:** Gain in-depth product and subject matter knowledge, allowing you to effectively present relevant features and functionality that meet specific customer needs.
+ **Proactively Address Challenges:** Identify potential adoption and service blockers early, developing and executing proven strategies to overcome them and secure positive customer outcomes.
+ **Collaborate with Cross-Functional Teams:** Partner closely with our Sales and Product teams to maintain a strong service offering, ensuring customers receive exceptional value from their Onfido experience.
+ **Be the Customer's Advocate:** Work closely with clients to solve challenges, presenting tailored solutions while representing the customer's voice internally, particularly in providing feedback to the Product team.
+ **Drive Usage and Growth:** Identify opportunities to increase product usage and adoption. Collaborate with Account Executives to support customer growth based on tangible value and outcomes.
+ **Master Technical Knowledge:** Quickly learn, apply, and clearly articulate the technical aspects of the Onfido platform to guide customers effectively.
What You'll Bring
We're looking for an experienced relationship manager with a blend of commercial awareness and technical aptitude, ready to make a significant impact on our APAC customer base from our **Kuala Lumpur** hub.
**Qualifications:**
+ **Experience:** A minimum of **3 years** in a Customer Success Management, Client Services, Account Management, Implementation, or a similar role, with a proven ability to manage complex customer relationships.
+ **Multilingual Proficiency:** **Proficiency in Mandarin** is required, with the ability to manage customer relationships across different regions effectively.
+ **SaaS Experience:** Solid experience working in a **SaaS environment** , with a good understanding of the industry's dynamics.
+ **Customer Management & Value:** Proven ability to manage a portfolio of mid to large-sized accounts, focusing on driving value, retention, and meeting usage/adoption KPIs.
+ **Communication Skills:** Excellent ability to articulate complex information clearly and persuasively to both technical and non-technical audiences.
+ **Business Acumen:** Understanding of business challenges, particularly within the adoption and deployment of technical solutions, and the ability to align success strategies with customer business outcomes.
+ **Stakeholder Management:** Experience managing and influencing key stakeholders within customer organizations to ensure alignment and partnership success.
+ **Data-Driven Approach:** Ability to analyze customer performance data to generate actionable insights that drive product adoption and customer success.
Why Join Onfido?
+ Be a part of a global, mission-driven company at the forefront of identity verification technology.
At Entrust, we don't just offer jobs - we offer career journeys. Here is what you can expect when you join our team:
+ Career Growth: Whether you're a budding developer or a seasoned expert, we're invested in your professional journey. With learning-forward initiatives and exciting challenges, your growth is our priority.
+ Flexibility: Life is all about balance. Whether you're remote, hybrid, or on-site, we offer flexible options that fit your lifestyle.
+ Collaboration: Here, your voice matters. Our teams thrive on sharing ideas, brainstorming solutions, and working together to build a better tomorrow.
We believe in securing identities-but it doesn't stop there. At Entrust, we're passionate about valuing all identities. Our culture is built on diversity, inclusion, and respect. From unconscious bias training for our leaders to global affinity groups that connect colleagues across the globe, we're creating a community where everyone is encouraged to be themselves.
**Ready to Make an Impact? **
If you're excited by the prospect of innovating, growing your career, and collaborating in a dynamic environment, Entrust is the place for you. Join us in making a difference. Let's build a more secure world-together.
**Apply today! **
For more information, visit ( . Follow us on, LinkedIn ( , Facebook ( , Instagram ( , and YouTube ( US roles, or where applicable:_
**Entrust is an** **EEO/AA/Disabled/Veterans** **Employer**
_For Canadian roles, or where applicable:_
**Entrust values diversity and inclusion and we are committed to building a diverse workforce with wide perspectives and innovative ideas. We welcome applications from qualified individuals of all backgrounds, and we strive to provide an accessible experience for candidates of all abilities.**
_If you require an accommodation, contact_ _._
**Recruiter:**
James Beck
Entrust is an innovative leader in identity-centric security solutions, providing an integrated platform of scalable, AI-enabled security offerings. We enable organizations to safeguard their operations, evolve without compromise, and protect their interactions in an interconnected world - so they can transform their businesses with confidence. Entrust supports customers in 150+ countries and works with a global partner network, we are trusted by the world most trusted organizations.
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This advertiser has chosen not to accept applicants from your region.
0
Customer Success Manager
Kuala Lumpur, Kuala Lumpur
Browzwear
Posted today
Job Viewed
Job Description
At Browzwear, we’re transforming the fashion industry with cutting‑edge AI & digital twin technology. Our platform empowers the world’s leading brands and manufacturers to bring products to market faster, smarter, and more sustainably. We are now seeking a proactive & strategic Customer Success Manager to join our APAC team.
This is a high touch B2B enterprise customer role, where you’ll shape digital adoption strategies, accelerate value realization, and be the voice of the customer across our business.
What You Will Do
Own a portfolio of strategic enterprise and mid‑market accounts across onboarding, adoption, renewal, and expansion
Proactively identify & align software adoption & expansion to customer’s business outcomes and continuously measure delivery of business outcomes
Lead business reviews, success planning, and strategic check‑ins aligned to measurable outcomes and KPIs with C‑level executives to daily users
Partner with customer as a thought leader in driving business transformation, workflow optimization, and adoption of digital first workflows
Develop & roll out scalable customer success programs and contribute to evolving playbooks, templates, and processes.
Inspire customers with industry best practices and cross pollinate knowledge to encourage steady adoption & value realization
Collaborate with sales, product, marketing, and support to ensure consistent, value‑driven customer experiences
Identify growth opportunities and collaborate with sales to drive cross‑sell/upsell conversations
Own portfolio health, product usage leading to above average renewals & growth targets
Identify & proactively manage account risks and is able to maintain below average churn rates
Who You Are
5–7+ years of experience in high touch customer success, account management in B2B Enterprise SaaS or engagement, account Management in top tier consulting firm
Strong commercial acumen with experience in achieving consistent renewals targets and driving expansions
Ability to translate technology into business value and ROI‑driven narratives.
Highly organized, strategic thinker with strong presentation and facilitation skills
Comfort working across global, cross‑functional teams in a fast‑paced environment.
Background in fashion or retail tech preferred but not mandatory.
Fluency in spoken/written english is mandatory & fluency in spoken mandarin/vietnamese preferred, not mandatory.
#J-18808-Ljbffr
This is a high touch B2B enterprise customer role, where you’ll shape digital adoption strategies, accelerate value realization, and be the voice of the customer across our business.
What You Will Do
Own a portfolio of strategic enterprise and mid‑market accounts across onboarding, adoption, renewal, and expansion
Proactively identify & align software adoption & expansion to customer’s business outcomes and continuously measure delivery of business outcomes
Lead business reviews, success planning, and strategic check‑ins aligned to measurable outcomes and KPIs with C‑level executives to daily users
Partner with customer as a thought leader in driving business transformation, workflow optimization, and adoption of digital first workflows
Develop & roll out scalable customer success programs and contribute to evolving playbooks, templates, and processes.
Inspire customers with industry best practices and cross pollinate knowledge to encourage steady adoption & value realization
Collaborate with sales, product, marketing, and support to ensure consistent, value‑driven customer experiences
Identify growth opportunities and collaborate with sales to drive cross‑sell/upsell conversations
Own portfolio health, product usage leading to above average renewals & growth targets
Identify & proactively manage account risks and is able to maintain below average churn rates
Who You Are
5–7+ years of experience in high touch customer success, account management in B2B Enterprise SaaS or engagement, account Management in top tier consulting firm
Strong commercial acumen with experience in achieving consistent renewals targets and driving expansions
Ability to translate technology into business value and ROI‑driven narratives.
Highly organized, strategic thinker with strong presentation and facilitation skills
Comfort working across global, cross‑functional teams in a fast‑paced environment.
Background in fashion or retail tech preferred but not mandatory.
Fluency in spoken/written english is mandatory & fluency in spoken mandarin/vietnamese preferred, not mandatory.
#J-18808-Ljbffr
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1
Customer Success Manager
Kuala Lumpur, Kuala Lumpur
Browzwear
Posted today
Job Viewed
Job Description
Browzwear Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
Customer Success Manager At Browzwear, we’re transforming the fashion industry with cutting-edge AI & digital twin technology. Our platform empowers the world’s leading brands and manufacturers to bring products to market faster, smarter, and more sustainably. We are now seeking a proactive & strategic Customer Success Manager to join our APAC team. This is a high-touch B2B enterprise customer role, where you’ll shape digital adoption strategies, accelerate value realization, and be the voice of the customer across our business.
What You Will Do
Own a portfolio of strategic enterprise and mid-market accounts across onboarding, adoption, renewal, and expansion
Proactively identify & align software adoption & expansion to customer’s business outcomes and continuously measure delivery of business outcomes
Lead business reviews, success planning, and strategic check-ins aligned to measurable outcomes and KPIs with C-level executives to daily users
Partner with customer as a thought leader in driving business transformation, workflow optimization, and adoption of digital first workflows
Develop & roll out scalable customer success programs and contribute to evolving playbooks, templates, and processes
Inspire customers with industry best practices and cross-pollinate knowledge to encourage steady adoption & value realization
Collaborate with sales, product, marketing, and support to ensure consistent, value-driven customer experiences
Identify growth opportunities and collaborate with sales to drive cross-sell/upsell conversations
Own portfolio health, product usage leading to above-average renewals & growth targets
Identify & proactively manage account risks and maintain below-average churn rates
Who You Are
5–7+ years of experience in high-touch customer success, account management in B2B Enterprise SaaS or engagement, or account management in a top-tier consulting firm
Strong commercial acumen with experience in achieving consistent renewals targets and driving expansions
Ability to translate technology into business value and ROI-driven narratives
Highly organized, strategic thinker with strong presentation and facilitation skills
Comfort working across global, cross-functional teams in a fast-paced environment
Background in fashion or retail tech preferred but not mandatory
Fluency in spoken/written English is mandatory; fluency in spoken Mandarin/Vietnamese preferred but not mandatory
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Other
Industries
Software Development
#J-18808-Ljbffr
Customer Success Manager At Browzwear, we’re transforming the fashion industry with cutting-edge AI & digital twin technology. Our platform empowers the world’s leading brands and manufacturers to bring products to market faster, smarter, and more sustainably. We are now seeking a proactive & strategic Customer Success Manager to join our APAC team. This is a high-touch B2B enterprise customer role, where you’ll shape digital adoption strategies, accelerate value realization, and be the voice of the customer across our business.
What You Will Do
Own a portfolio of strategic enterprise and mid-market accounts across onboarding, adoption, renewal, and expansion
Proactively identify & align software adoption & expansion to customer’s business outcomes and continuously measure delivery of business outcomes
Lead business reviews, success planning, and strategic check-ins aligned to measurable outcomes and KPIs with C-level executives to daily users
Partner with customer as a thought leader in driving business transformation, workflow optimization, and adoption of digital first workflows
Develop & roll out scalable customer success programs and contribute to evolving playbooks, templates, and processes
Inspire customers with industry best practices and cross-pollinate knowledge to encourage steady adoption & value realization
Collaborate with sales, product, marketing, and support to ensure consistent, value-driven customer experiences
Identify growth opportunities and collaborate with sales to drive cross-sell/upsell conversations
Own portfolio health, product usage leading to above-average renewals & growth targets
Identify & proactively manage account risks and maintain below-average churn rates
Who You Are
5–7+ years of experience in high-touch customer success, account management in B2B Enterprise SaaS or engagement, or account management in a top-tier consulting firm
Strong commercial acumen with experience in achieving consistent renewals targets and driving expansions
Ability to translate technology into business value and ROI-driven narratives
Highly organized, strategic thinker with strong presentation and facilitation skills
Comfort working across global, cross-functional teams in a fast-paced environment
Background in fashion or retail tech preferred but not mandatory
Fluency in spoken/written English is mandatory; fluency in spoken Mandarin/Vietnamese preferred but not mandatory
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Other
Industries
Software Development
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2
Customer Success Manager
Kuala Lumpur, Kuala Lumpur
Wati
Posted today
Job Viewed
Job Description
Overview Wati is the world's leading WhatsApp-first conversational growth platform, empowering businesses to build deeper customer relationships and accelerate revenue growth. Trusted and loved by over 14,000 customers across 100+ countries, Wati has established itself as the premier choice for businesses leveraging WhatsApp and other messaging channels to connect with customers on their platform of choice. In a world where real-time interactions drive growth, Wati's story is all about business growth through conversations. At Wati, we believe that every conversation matters, whether it's engaging a first-time prospect, nurturing a qualified lead, or deepening relationships with loyal clients. We transform these conversations into opportunities for building relationships, and strong relationships lead to increased revenue.
The Platform and Backing The AI-native platform simplifies complex business operations by bringing all customer interactions under one intelligent roof. Designed for scalability and ease of use, our solution delivers a measurable ROI while adapting to businesses of all sizes, from emerging startups to established enterprises.
Wati is proudly backed by world-class investors including Tiger Global, Sequoia Capital, DST Global, and Shopify. As a Premium-tier Partner of Meta, Google, and WhatsApp, we maintain the highest standards of integration and platform excellence.
What You'll Be Doing As a Customer Success Manager, you will play a critical role in ensuring the long-term success and satisfaction of our customers. Your mission will be to drive customer adoption, retention, and expansion by being a trusted advisor and strategic partner.
Key Responsibilities
Own a portfolio of high-value clients and build strong, lasting relationships with decision-makers and stakeholders
Lead quarterly business reviews (QBRs) and regular check-ins to understand client goals, review product usage, and identify success opportunities
Drive renewals by proactively managing contract timelines and ensuring customer satisfaction and ROI
Identify and execute expansion opportunities by aligning Wati's offerings with evolving customer needs
Provide actionable insights and benchmarking data to help clients evaluate their performance, uncover opportunities, and guide strategic decisions
Be the customer's advocate within Wati—working closely with product, support, and onboarding teams to ensure customer feedback is heard and acted upon
Educate clients on new features, best practices, and use cases to maximize product adoption and success
Maintain accurate customer health scores, renewal and expansion forecasts, and activity tracking in CRM tools
Support new initiatives and contribute to building scalable success playbooks and processes
Requirements
6+ years of experience in customer success, account management, or consulting roles in SaaS or tech companies
Proven track record of managing customer relationships, driving renewals, and expanding accounts
Strong business acumen with the ability to understand client objectives and translate them into actionable plans
Excellent communication and presentation skills, with experience leading business reviews and executive-level conversations
Highly organized with a proactive and consultative approach to customer engagement
A growth mindset, collaborative nature, and a genuine passion for helping customers succeed
Excellent communication skills in English; proficiency in Malay, Mandarin and Cantonese is highly preferred
Experience using CRM tools (HubSpot, Salesforce, etc.)
Nice to Have
Experience working with Shopify merchants, WhatsApp Business API, or CRM/MarTech tools
Worked in the SaaS industry before, including with our competitors
Why Join Us?
Be part of a fast-paced, global team shaping the future of conversational commerce
Work with talented teammates across continents who value transparency, curiosity, and customer obsession
Opportunity to grow with the company and take on increasing responsibility as we scale
#J-18808-Ljbffr
The Platform and Backing The AI-native platform simplifies complex business operations by bringing all customer interactions under one intelligent roof. Designed for scalability and ease of use, our solution delivers a measurable ROI while adapting to businesses of all sizes, from emerging startups to established enterprises.
Wati is proudly backed by world-class investors including Tiger Global, Sequoia Capital, DST Global, and Shopify. As a Premium-tier Partner of Meta, Google, and WhatsApp, we maintain the highest standards of integration and platform excellence.
What You'll Be Doing As a Customer Success Manager, you will play a critical role in ensuring the long-term success and satisfaction of our customers. Your mission will be to drive customer adoption, retention, and expansion by being a trusted advisor and strategic partner.
Key Responsibilities
Own a portfolio of high-value clients and build strong, lasting relationships with decision-makers and stakeholders
Lead quarterly business reviews (QBRs) and regular check-ins to understand client goals, review product usage, and identify success opportunities
Drive renewals by proactively managing contract timelines and ensuring customer satisfaction and ROI
Identify and execute expansion opportunities by aligning Wati's offerings with evolving customer needs
Provide actionable insights and benchmarking data to help clients evaluate their performance, uncover opportunities, and guide strategic decisions
Be the customer's advocate within Wati—working closely with product, support, and onboarding teams to ensure customer feedback is heard and acted upon
Educate clients on new features, best practices, and use cases to maximize product adoption and success
Maintain accurate customer health scores, renewal and expansion forecasts, and activity tracking in CRM tools
Support new initiatives and contribute to building scalable success playbooks and processes
Requirements
6+ years of experience in customer success, account management, or consulting roles in SaaS or tech companies
Proven track record of managing customer relationships, driving renewals, and expanding accounts
Strong business acumen with the ability to understand client objectives and translate them into actionable plans
Excellent communication and presentation skills, with experience leading business reviews and executive-level conversations
Highly organized with a proactive and consultative approach to customer engagement
A growth mindset, collaborative nature, and a genuine passion for helping customers succeed
Excellent communication skills in English; proficiency in Malay, Mandarin and Cantonese is highly preferred
Experience using CRM tools (HubSpot, Salesforce, etc.)
Nice to Have
Experience working with Shopify merchants, WhatsApp Business API, or CRM/MarTech tools
Worked in the SaaS industry before, including with our competitors
Why Join Us?
Be part of a fast-paced, global team shaping the future of conversational commerce
Work with talented teammates across continents who value transparency, curiosity, and customer obsession
Opportunity to grow with the company and take on increasing responsibility as we scale
#J-18808-Ljbffr
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3
Customer Success Manager
Kuala Lumpur, Kuala Lumpur
MoEngage Inc.
Posted 2 days ago
Job Viewed
Job Description
About MoEngage MoEngage is an intelligent customer engagement platform, built for customer-obsessed marketers and product owners. We enable hyper-personalization at scale across multiple channels like mobile push, email, in-app, web push, on-site messages, and SMS. With AI-powered automation and optimization, brands can analyze audience behavior and engage consumers with personalized communication at every touchpoint across their lifecycle. Fortune 500 brands and Enterprises across 35 countries such as Deutsche Telekom, Samsung, Ally Financial, Vodafone, and McAfee along with internet-first brands such as Flipkart, Ola, OYO, and Bigbasket use MoEngage to orchestrate their cross-channel campaigns and engage efficiently with their customers sending 50 billion messages to 500 million consumers every month! Our vision is to build the world’s most trusted customer engagement platform for the mobile-first world. We promise to care about your customers as much as you do. And that justifies our top ratings for service and support in Gartner Magic Quadrant, Gartner Peer Insights, and G2 Summer Reports. We have also been recognized as one of the 25 Highest Rated Private Cloud Computing Companies To Work For in a list released by Battery Ventures, a global investment firm based on the employee feedback on Glassdoor where employees reported the highest levels of satisfaction at work during the first six months of the pandemic. Skills and Requirements 5+ years experience in supporting complex enterprise customers with marketing technology solutions (email, push, SMS) or closely related solutions with an understanding of technical, product, and marketing disciplines Has a strategic mindset and ability to make sense of complex business needs Exceptional project management and organizational skills - especially in coordinating meetings and follow-ups with global stakeholders across multiple time zones and disciplines Understanding of roles and responsibilities within technical organizations to understand who does what at a high level to involve the right people Exceptional attention to detail - working with a customer in a highly regulated environment Ability to understand customer requirements and see how MoEngage can add value in various ways. Comfortable with communicating with all levels of team members internally and externally from C-level executives to individual contributors The ability to collaborate and build strong relationships with customers Previous experience in Customer Success or Support Engineer roles for a SaaS company is a plus SaaS and B2B experience is a must Responsibilities You will be the main point of contact for MoEngage for Mid-Market and Enterprise level customers and their team members Actively monitor client usage and identify opportunities to upsell additional products and services Troubleshoot and resolve client issues and provide proactive solutions to minimize potential issues Conduct regular client check-ins and provide QBRs to ensure clients are receiving value from our products and services Develop and implement client retention strategies to ensure long-term partnerships Conduct client satisfaction surveys and analyze feedback to improve the customer experience Project manage different projects between MoEngage and our account Monitor customer health, satisfaction, risks, and escalations Augment the MoEngage team members supporting the customer to ensure timely response and interpretation of solutions Coordinate calls between marketing, product, sales, and engineering teams Have an understanding of the steps to create product requirement documents Keep up to date and establish a deep knowledge of MoEngage’s solutions and product Help customers achieve their objectives by working with MoEngage internal teams delivering timely technical guidance, enablement, and best practices materials Work with internal account teams to identify and resolve renewal risk, build strategies to drive further customer adoption Be the voice of the customer when engaging with internal teams
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4
Customer Success Manager
Kuala Lumpur, Kuala Lumpur
Delivery Hero
Posted 2 days ago
Job Viewed
Job Description
Tabsquare is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
Tabsquare provides AI-powered technology solutions for the F&B industry. Through Tabsquare's solutions, restaurants can efficiently manage orders, process payments, and effectively engage with their customers. TabSquare assists partner restaurants in driving higher sales, streamlining operations, and delivering an enhanced customer experience. Tabsquare is a market leader with operations in Singapore, Malaysia, Indonesia, Australia, the Philippines, Taiwan, Thailand, Hong Kong, Sweden, and the UAE. Trusted by thousands of restaurants, TabSquare's clients include well-known F&B brands such as Pizza Hut, KFC, Minor Food Group, Sushi Tei, Paradise Food Group, Japan Foods Holding, Zingrill Holdings, The Coffee Club, Old Town White Coffee, Secret Recipe, and many more. TabSquare is a wholly owned subsidiary of Delivery Hero, a global leader in the food delivery industry.
For more information, visit Description As a Customer Success Manager at TabSquare, you will be responsible for building strong relationships with our clients, ensuring they derive maximum value from our AI-driven solutions. You will serve as the primary point of contact for customer engagement, retention, and satisfaction, working closely with internal teams to address client needs and drive product adoption.
If you’re passionate about customer success and want to make a real impact in the F&B tech space, we’d love to hear from you! Apply today and be part of our exciting journey at TabSquare.
This position will report to the Head of Enterprise Delivery based in Singapore
Key Responsibilities:
Serve as the main point of contact for assigned customers, ensuring their success with TabSquare’s solutions.
Develop and maintain strong relationships with key stakeholders, understanding their business objectives and challenges.
Drive product adoption and engagement by providing best practices and proactive recommendations.
Monitor usage metrics, and identify opportunities for growth or improvement.
Collaborate with sales, product, and global tech support teams to identify root causes and bring permanent solutions.
Conduct regular business reviews to assess customer health and develop strategies for renewal and expansion.
Advocate for customers internally, gathering feedback to inform product development and enhancements.
Collaborate with commercial teams to develop and execute retention strategies to minimize churn and maximize customer lifetime value.
Stay up-to-date with industry trends, competitors, and emerging technologies in the F&B space.
Qualifications
Bachelor's degree in Business, Marketing, Hospitality, Technology or a related field is a plus
2+ years of experience in customer success, account management, project management or service related role.
Strong communication and interpersonal skills, with the ability to engage and influence stakeholders at all levels is a must.
Proactive problem solver with a customer-first mindset.
Ability to analyze data and provide actionable insights to customers.
Excellent project management skills, with a track record of managing multiple accounts successfully.
Good technical knowledge such as APIs, Point-of-sale and middleware interfacing is a plus.
Ability to travel as needed to meet customers and support business needs.
Customer-first attitude in responding to queries and representing the customer to the internal stakeholders
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Tabsquare provides AI-powered technology solutions for the F&B industry. Through Tabsquare's solutions, restaurants can efficiently manage orders, process payments, and effectively engage with their customers. TabSquare assists partner restaurants in driving higher sales, streamlining operations, and delivering an enhanced customer experience. Tabsquare is a market leader with operations in Singapore, Malaysia, Indonesia, Australia, the Philippines, Taiwan, Thailand, Hong Kong, Sweden, and the UAE. Trusted by thousands of restaurants, TabSquare's clients include well-known F&B brands such as Pizza Hut, KFC, Minor Food Group, Sushi Tei, Paradise Food Group, Japan Foods Holding, Zingrill Holdings, The Coffee Club, Old Town White Coffee, Secret Recipe, and many more. TabSquare is a wholly owned subsidiary of Delivery Hero, a global leader in the food delivery industry.
For more information, visit Description As a Customer Success Manager at TabSquare, you will be responsible for building strong relationships with our clients, ensuring they derive maximum value from our AI-driven solutions. You will serve as the primary point of contact for customer engagement, retention, and satisfaction, working closely with internal teams to address client needs and drive product adoption.
If you’re passionate about customer success and want to make a real impact in the F&B tech space, we’d love to hear from you! Apply today and be part of our exciting journey at TabSquare.
This position will report to the Head of Enterprise Delivery based in Singapore
Key Responsibilities:
Serve as the main point of contact for assigned customers, ensuring their success with TabSquare’s solutions.
Develop and maintain strong relationships with key stakeholders, understanding their business objectives and challenges.
Drive product adoption and engagement by providing best practices and proactive recommendations.
Monitor usage metrics, and identify opportunities for growth or improvement.
Collaborate with sales, product, and global tech support teams to identify root causes and bring permanent solutions.
Conduct regular business reviews to assess customer health and develop strategies for renewal and expansion.
Advocate for customers internally, gathering feedback to inform product development and enhancements.
Collaborate with commercial teams to develop and execute retention strategies to minimize churn and maximize customer lifetime value.
Stay up-to-date with industry trends, competitors, and emerging technologies in the F&B space.
Qualifications
Bachelor's degree in Business, Marketing, Hospitality, Technology or a related field is a plus
2+ years of experience in customer success, account management, project management or service related role.
Strong communication and interpersonal skills, with the ability to engage and influence stakeholders at all levels is a must.
Proactive problem solver with a customer-first mindset.
Ability to analyze data and provide actionable insights to customers.
Excellent project management skills, with a track record of managing multiple accounts successfully.
Good technical knowledge such as APIs, Point-of-sale and middleware interfacing is a plus.
Ability to travel as needed to meet customers and support business needs.
Customer-first attitude in responding to queries and representing the customer to the internal stakeholders
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5
Customer Success Manager
Kuala Lumpur, Kuala Lumpur
StoreHub
Posted 3 days ago
Job Viewed
Job Description
Are you driven, results-oriented and a team player?
With 17,000+ retailers and restaurants in over 15 countries, StoreHub is on a mission to enable everyone, big or small, to build successful businesses.
At StoreHub, we're building a dream team whereby all of your colleagues are extraordinary at what they do and are highly effective collaborators.
It is in such a team that you learn the most, perform your best work, improve the fastest, and have the most fun.
If this is a journey you’d like to embark on, keep reading!
The
Customer Success Manager
is a commercial leader responsible for managing and growing a portfolio of live merchant accounts. This includes executing contract renewals, driving account expansion (upsells, add-ons), and building long‑term customer partnerships. CSMs are trusted merchant advisors and revenue owners, ensuring that merchants achieve their goals while maximizing financial outcomes for StoreHub.
You will collaborate cross‑functionally with Sales, Onboarding, Product, and Support to resolve key merchant issues, identify opportunities, and close high‑impact commercial decisions.
Responsibilities: Own the commercial success of your assigned portfolio of merchants — including pitching and closing renewals, expansions, and add‑ons.
Develop and execute win/win negotiation strategies that maximize contract value while protecting and enhancing customer trust.
Partner with the Sales and Onboarding team to fully understand and develop a clear renewal strategy for each customer.
Confidently lead commercial conversations with merchant decision‑makers, including pricing, feature packaging, and contractual terms.
Maximize account growth opportunities by playing a collaborative role in the account team and helping to drive incremental revenue.
Identify customer requirements, uncover roadblocks, and proactively drive on‑time renewal closures.
Collaborate with internal resources such as Finance, Product, Marketing, and Business Intelligence teams to develop comprehensive win strategies.
Provide executive visibility into renewals and solicit leadership involvement where needed to close high‑risk or high‑value deals.
Maintain accurate forecasts and CRM hygiene across all renewal and expansion opportunities.
Act as a CSM brand ambassador by adopting new initiatives, mentoring teammates, and delivering strategic revenue outcomes.
Required Skills/Experience: 2–3 years of success in a Sales, Account Management, or Commercial Success role with clear ownership of pitching and closing.
Strong negotiation and objection‑handling skills.
Comfortable owning the full commercial lifecycle for assigned accounts — not just a relationship management role.
Excellent verbal and written communication skills with decision‑makers.
Strategic mindset, process discipline, and data‑driven decision making.
Strong customer management, including ability to navigate renewal resistance and product gaps.
Experience working cross‑functionally to deliver outcomes.
Bachelor’s Degree.
Desired Skills/Experience: Experience negotiating SME to Enterprise service contracts.
Familiarity with CRM systems (e.g. HubSpot, Salesforce, or similar tools).
Experience in a fast‑paced SaaS, tech, or digital environment.
Prior completion of a negotiation or commercial sales course.
Willingness to pilot new initiatives and take on projects that improve team performance
What makes working at StoreHub awesome (and refreshing!): Our people - for real! StoreHubbers are some of the smartest and most interesting people you can work with. Expect to do a lot of peer‑learning.
Culture of Candour. We embrace directness, hate bureaucracy, and move fast. If you're tired of 'corporate nonsense' you'll feel right at home.
Cutting edge tools. If something can be automated, we'll make it happen. You will be introduced to many different tools we use that support everyday tasks, so that we can focus our minds on the kind of work that matters.
Impact not just effort. We recognize that results are not tied to the number of hours worked. There's no reward for long hours with poor results and no penalty for leaving on time if your work is excellent. To be great, most of us have to put in considerable effort, but we don't measure contribution by hard work or long hours.
CHANGE. Our core values are super important to us. The more you resonate with them, the more you'll find yourself a good fit.
Communicate for Clarity Humble and Hungry Authentic but not an *sshole Nimble and Quick Growth Mindset Efficiency and Excellence Apple Macbooks for everyone
Free Season Parking Fully stocked fridge and pantry - Coffee, snacks, and more yums
Cutting edge tools. If something can be automated, we'll make it happen
Medical and Dental Outpatient Visits + Medical Insurance
Opportunities for career growth and continuous learning
We are an equal‑opportunity employer and value diversity at StoreHub. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, marital status, veteran status, or disability status.
#J-18808-Ljbffr
With 17,000+ retailers and restaurants in over 15 countries, StoreHub is on a mission to enable everyone, big or small, to build successful businesses.
At StoreHub, we're building a dream team whereby all of your colleagues are extraordinary at what they do and are highly effective collaborators.
It is in such a team that you learn the most, perform your best work, improve the fastest, and have the most fun.
If this is a journey you’d like to embark on, keep reading!
The
Customer Success Manager
is a commercial leader responsible for managing and growing a portfolio of live merchant accounts. This includes executing contract renewals, driving account expansion (upsells, add-ons), and building long‑term customer partnerships. CSMs are trusted merchant advisors and revenue owners, ensuring that merchants achieve their goals while maximizing financial outcomes for StoreHub.
You will collaborate cross‑functionally with Sales, Onboarding, Product, and Support to resolve key merchant issues, identify opportunities, and close high‑impact commercial decisions.
Responsibilities: Own the commercial success of your assigned portfolio of merchants — including pitching and closing renewals, expansions, and add‑ons.
Develop and execute win/win negotiation strategies that maximize contract value while protecting and enhancing customer trust.
Partner with the Sales and Onboarding team to fully understand and develop a clear renewal strategy for each customer.
Confidently lead commercial conversations with merchant decision‑makers, including pricing, feature packaging, and contractual terms.
Maximize account growth opportunities by playing a collaborative role in the account team and helping to drive incremental revenue.
Identify customer requirements, uncover roadblocks, and proactively drive on‑time renewal closures.
Collaborate with internal resources such as Finance, Product, Marketing, and Business Intelligence teams to develop comprehensive win strategies.
Provide executive visibility into renewals and solicit leadership involvement where needed to close high‑risk or high‑value deals.
Maintain accurate forecasts and CRM hygiene across all renewal and expansion opportunities.
Act as a CSM brand ambassador by adopting new initiatives, mentoring teammates, and delivering strategic revenue outcomes.
Required Skills/Experience: 2–3 years of success in a Sales, Account Management, or Commercial Success role with clear ownership of pitching and closing.
Strong negotiation and objection‑handling skills.
Comfortable owning the full commercial lifecycle for assigned accounts — not just a relationship management role.
Excellent verbal and written communication skills with decision‑makers.
Strategic mindset, process discipline, and data‑driven decision making.
Strong customer management, including ability to navigate renewal resistance and product gaps.
Experience working cross‑functionally to deliver outcomes.
Bachelor’s Degree.
Desired Skills/Experience: Experience negotiating SME to Enterprise service contracts.
Familiarity with CRM systems (e.g. HubSpot, Salesforce, or similar tools).
Experience in a fast‑paced SaaS, tech, or digital environment.
Prior completion of a negotiation or commercial sales course.
Willingness to pilot new initiatives and take on projects that improve team performance
What makes working at StoreHub awesome (and refreshing!): Our people - for real! StoreHubbers are some of the smartest and most interesting people you can work with. Expect to do a lot of peer‑learning.
Culture of Candour. We embrace directness, hate bureaucracy, and move fast. If you're tired of 'corporate nonsense' you'll feel right at home.
Cutting edge tools. If something can be automated, we'll make it happen. You will be introduced to many different tools we use that support everyday tasks, so that we can focus our minds on the kind of work that matters.
Impact not just effort. We recognize that results are not tied to the number of hours worked. There's no reward for long hours with poor results and no penalty for leaving on time if your work is excellent. To be great, most of us have to put in considerable effort, but we don't measure contribution by hard work or long hours.
CHANGE. Our core values are super important to us. The more you resonate with them, the more you'll find yourself a good fit.
Communicate for Clarity Humble and Hungry Authentic but not an *sshole Nimble and Quick Growth Mindset Efficiency and Excellence Apple Macbooks for everyone
Free Season Parking Fully stocked fridge and pantry - Coffee, snacks, and more yums
Cutting edge tools. If something can be automated, we'll make it happen
Medical and Dental Outpatient Visits + Medical Insurance
Opportunities for career growth and continuous learning
We are an equal‑opportunity employer and value diversity at StoreHub. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, marital status, veteran status, or disability status.
#J-18808-Ljbffr
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This advertiser has chosen not to accept applicants from your region.
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6
Customer Success Manager
Johor Bahru, Johor
Kegmil
Posted 8 days ago
Job Viewed
Job Description
About Us Kegmil is revolutionizing the way mission-critical assets are repaired and maintained – by transforming complex systems of people and processes into streamlined, intelligent operations. Our mission is to empower millions of deskless field service professionals across Asia’s asset-centric industries with superior technology to elevate service excellence, operational insight, and profitable growth. Our cloud-based, mobile-first, and AI-powered platform automates and optimizes every aspect of field service from job scheduling and dispatch to execution and reporting. Kegmil is trusted by leading organizations across mission-critical sectors – including elevator, fire protection, data center, medical equipment, and aerospace – to build the next-generation digital backbone that unifies FSM, modular ERP, and AI-powered workflows into one seamless platform for simpler, smarter, field service. We are a curious and collaborative team that finds purpose in solving real-world, high-stakes problems for our customers. We learn and grow together in a supportive and inclusive culture – where every voice matters, ownership is expected, and customer success is everyone’s priority. Location:
Singapore Team:
RevOps We’re seeking an empathetic problem-solver who enjoys talking to customers, understands their needs, and helps them unlock the full potential of Kegmil by driving adoption and usage. As a trusted advisor, you’ll guide clients through onboarding, training, and ongoing value realization –ensuring users get the most out of our solution. You’ll play a key role in building the Customer Success function from the ground up, working with leadership to define the playbook and build repeatable processes as part of our RevOps strategy. As the voice of the customer, you’ll turn feedback into insights, surface product gaps, and shape product priorities that deliver impactful results. Your work will be felt in every customer win – earning trust, delivering measurable outcomes, and nurturing clients into lasting advocates. What You’ll Do Develop and maintain trusted relationships with assigned customers, from onboarding through adoption, value realization, renewal, and expansion as their success partner Understand customers’ business goals, operations, and challenges, aligning Kegmil’s platform to deliver measurable value and help users achieve their desired outcomes Demonstrate solid knowledge of Kegmil’s product and features Act as the voice of the customer, gathering feedback, identifying product gaps, and collaborating with cross-functional teams (product, engineering, support, sales) to drive continuous improvement and innovation Monitor customer health, remove adoption blockers, mitigate churn risk, and manage escalations – addressing challenges with urgency, empathy, and creativity Lead business reviews and strategic conversations with customers, presenting data-driven insights, adoption metrics, and value realization plans Leverage data and analytics to identify opportunities for increased engagement, expansion, and advocacy – turning happy customers into long-term evangelists Contribute to the development of Customer Success playbooks, processes, and tools to scale excellence as part of Kegmil’s RevOps strategy What You’ll Bring 3+ years’ experience in Customer Success or Account Management in SaaS or enterprise software – you know how to build trust, drive adoption, and deliver measurable value Customer-first mindset – you care deeply about understanding customer needs and challenges, and you champion their success as a trusted advisor Strong relationship-building and communication skills – people trust you because you connect confidently with stakeholders at all levels through clear, empathetic, and thoughtful communication Collaborative and proactive – you thrive working across teams (product, engineering, sales, support) and take ownership to ensure customers achieve their desired outcomes Problem-solver with a bias for action – you’re resourceful, creative, and stay calm under pressure to resolve issues quickly and effectively Growth mindset – you’re curious, eager to learn, and excited to continuously improve your knowledge of Kegmil’s platform, customer needs, and industry best practices What We Offer Real-world impact – help customers solve critical operational challenges through digital transformation Fast-track to leadership – a clear path to grow into a leadership role as we scale rapidly Autonomy and ownership – you’re trusted to take initiative and make decisions, with the freedom to learn, try, and contribute Flexible, hybrid work – focus on impact, not hours or location Competitive salary with equity participation – share in our success as we grow, including commission opportunities on joint wins
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Singapore Team:
RevOps We’re seeking an empathetic problem-solver who enjoys talking to customers, understands their needs, and helps them unlock the full potential of Kegmil by driving adoption and usage. As a trusted advisor, you’ll guide clients through onboarding, training, and ongoing value realization –ensuring users get the most out of our solution. You’ll play a key role in building the Customer Success function from the ground up, working with leadership to define the playbook and build repeatable processes as part of our RevOps strategy. As the voice of the customer, you’ll turn feedback into insights, surface product gaps, and shape product priorities that deliver impactful results. Your work will be felt in every customer win – earning trust, delivering measurable outcomes, and nurturing clients into lasting advocates. What You’ll Do Develop and maintain trusted relationships with assigned customers, from onboarding through adoption, value realization, renewal, and expansion as their success partner Understand customers’ business goals, operations, and challenges, aligning Kegmil’s platform to deliver measurable value and help users achieve their desired outcomes Demonstrate solid knowledge of Kegmil’s product and features Act as the voice of the customer, gathering feedback, identifying product gaps, and collaborating with cross-functional teams (product, engineering, support, sales) to drive continuous improvement and innovation Monitor customer health, remove adoption blockers, mitigate churn risk, and manage escalations – addressing challenges with urgency, empathy, and creativity Lead business reviews and strategic conversations with customers, presenting data-driven insights, adoption metrics, and value realization plans Leverage data and analytics to identify opportunities for increased engagement, expansion, and advocacy – turning happy customers into long-term evangelists Contribute to the development of Customer Success playbooks, processes, and tools to scale excellence as part of Kegmil’s RevOps strategy What You’ll Bring 3+ years’ experience in Customer Success or Account Management in SaaS or enterprise software – you know how to build trust, drive adoption, and deliver measurable value Customer-first mindset – you care deeply about understanding customer needs and challenges, and you champion their success as a trusted advisor Strong relationship-building and communication skills – people trust you because you connect confidently with stakeholders at all levels through clear, empathetic, and thoughtful communication Collaborative and proactive – you thrive working across teams (product, engineering, sales, support) and take ownership to ensure customers achieve their desired outcomes Problem-solver with a bias for action – you’re resourceful, creative, and stay calm under pressure to resolve issues quickly and effectively Growth mindset – you’re curious, eager to learn, and excited to continuously improve your knowledge of Kegmil’s platform, customer needs, and industry best practices What We Offer Real-world impact – help customers solve critical operational challenges through digital transformation Fast-track to leadership – a clear path to grow into a leadership role as we scale rapidly Autonomy and ownership – you’re trusted to take initiative and make decisions, with the freedom to learn, try, and contribute Flexible, hybrid work – focus on impact, not hours or location Competitive salary with equity participation – share in our success as we grow, including commission opportunities on joint wins
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7
Customer Success Manager
Kuala Lumpur, Kuala Lumpur
CleverTap
Posted 13 days ago
Job Viewed
Job Description
CleverTap
Kuala Lumpur City, Federal Territory of Kuala Lumpur, Malaysia Join to apply for the
Customer Success Manager
role at
CleverTap Contact:
About the Role
As a Customer Success Manager, you will be responsible for providing complete support to the Philippines customers for CleverTap on value realization, solution engineering and product adoption with the customer's system, retain and grow CleverTap business by effective customer success management. What will you do
Drive the product adoption to help customer achieve their business outcomes and realize value (build Success Plans). Develop an intimate understanding of your customers’ businesses, conduct health checks. Develop a network of champions within each account through education, coaching, and strong influencing skills. Represent to our customers as a trusted advisor, advocate and marketing thought leader/subject‑matter‑expert, conduct regular executive business reviews. Collaborate with customers to develop, launch, and manage marketing campaigns focused on engagement and revenue goals. Be an expert on trends and best practices for digital marketing and analytics. Enlighten our customers with insights gleaned from their own data and industry trends. Ensure customers get maximum value from CleverTap by leveraging full platform functionality. Liaison between your customers and all the internal teams. Handle customer concerns with confidence, putting them at ease. What we are looking for
Must have
Bachelor’s / Master degree in Computer Science, Information Technology, Marketing, Business, or related fields. Overall 5-8 years of experience with 2-3 years as a Customer Success Manager or Account Manager. Strong technical aptitude and basic understanding of SaaS platforms, mobile technologies, and digital marketing tools. Knowledge and understanding of APIs, SDKs, and data analytics tools. Good to have
Understanding of customer lifecycle, retention strategies, and campaign management. Ability to speak in the following language - Malay and Mandarin. Post‑Graduation‑ MBA – Marketing, PGDM, Diploma courses in Digital Marketing. Measures of Success
Retention Rates: Client renewal and churn rates. Product Adoption: Depth and breadth of platform features utilized by clients. ROI Performance: Effectiveness of client campaigns / Engagement executed using our platform. Client Satisfaction: Measured through Net Promoter Score, Case studies published & feedback. Expansion: Measured through upsell & cross‑sell of our platform. Who you will report to
Director - Customer Success Contribute to a product backed by 11 technology patents, showcasing industry‑leading innovation. You are passionate about technology and its impact on the high‑growth mobile technology space. Power personalized engagement at scale, processing over 30 billion events daily and reaching 3+ billion devices worldwide. Flourish in an Environment that Nurtures Growth and Curiosity. Learn More
Clever.ai Blogs CleverTap Product Demo About CleverTap
CleverTap is the leading all‑in‑one customer engagement platform, trusted by over 2,000 global brands—including marquee Fortune 500 companies—to deliver personalized experiences at scale. Recognized as a leader in customer engagement by Forrester and Gartner, and ranked among G2’s Top 10 Best Software Companies in India, we empower brands to build long‑lasting customer relationships. At the forefront of our innovation is Clever.AI, driving the next wave of AI‑powered engagement. With Clever.AI, brands can stay ahead in a rapidly evolving market, creating deeper connections that spark loyalty and growth. Underpinning Clever.ai is TesseractDB™, our purpose‑built, 11‑patent data platform designed for speed and cost efficiency in customer engagement. Backed by Accel, Peak XV Partners, Tiger Global, CDPQ, and 360 One, CleverTap is headquartered in San Francisco, with offices in Seattle, Toronto, Vancouver, London, São Paulo, Bogota, Mexico, Amsterdam, Dubai, Mumbai, Bangalore, Gurgaon, Singapore, Ho Chi Minh City, Manila, and Jakarta. For more information, visit or follow us on Linkedin and X. Join us in shaping the future of engagement. CleverTap is dedicated to establishing an inclusive culture that welcomes individuals from diverse backgrounds, encouraging them to contribute their unique perspectives to our workplace. Seniority level
Mid‑Senior level Employment type
Full‑time Job function
Consulting and Product Management Industries
Technology, Information and Internet
#J-18808-Ljbffr
Kuala Lumpur City, Federal Territory of Kuala Lumpur, Malaysia Join to apply for the
Customer Success Manager
role at
CleverTap Contact:
About the Role
As a Customer Success Manager, you will be responsible for providing complete support to the Philippines customers for CleverTap on value realization, solution engineering and product adoption with the customer's system, retain and grow CleverTap business by effective customer success management. What will you do
Drive the product adoption to help customer achieve their business outcomes and realize value (build Success Plans). Develop an intimate understanding of your customers’ businesses, conduct health checks. Develop a network of champions within each account through education, coaching, and strong influencing skills. Represent to our customers as a trusted advisor, advocate and marketing thought leader/subject‑matter‑expert, conduct regular executive business reviews. Collaborate with customers to develop, launch, and manage marketing campaigns focused on engagement and revenue goals. Be an expert on trends and best practices for digital marketing and analytics. Enlighten our customers with insights gleaned from their own data and industry trends. Ensure customers get maximum value from CleverTap by leveraging full platform functionality. Liaison between your customers and all the internal teams. Handle customer concerns with confidence, putting them at ease. What we are looking for
Must have
Bachelor’s / Master degree in Computer Science, Information Technology, Marketing, Business, or related fields. Overall 5-8 years of experience with 2-3 years as a Customer Success Manager or Account Manager. Strong technical aptitude and basic understanding of SaaS platforms, mobile technologies, and digital marketing tools. Knowledge and understanding of APIs, SDKs, and data analytics tools. Good to have
Understanding of customer lifecycle, retention strategies, and campaign management. Ability to speak in the following language - Malay and Mandarin. Post‑Graduation‑ MBA – Marketing, PGDM, Diploma courses in Digital Marketing. Measures of Success
Retention Rates: Client renewal and churn rates. Product Adoption: Depth and breadth of platform features utilized by clients. ROI Performance: Effectiveness of client campaigns / Engagement executed using our platform. Client Satisfaction: Measured through Net Promoter Score, Case studies published & feedback. Expansion: Measured through upsell & cross‑sell of our platform. Who you will report to
Director - Customer Success Contribute to a product backed by 11 technology patents, showcasing industry‑leading innovation. You are passionate about technology and its impact on the high‑growth mobile technology space. Power personalized engagement at scale, processing over 30 billion events daily and reaching 3+ billion devices worldwide. Flourish in an Environment that Nurtures Growth and Curiosity. Learn More
Clever.ai Blogs CleverTap Product Demo About CleverTap
CleverTap is the leading all‑in‑one customer engagement platform, trusted by over 2,000 global brands—including marquee Fortune 500 companies—to deliver personalized experiences at scale. Recognized as a leader in customer engagement by Forrester and Gartner, and ranked among G2’s Top 10 Best Software Companies in India, we empower brands to build long‑lasting customer relationships. At the forefront of our innovation is Clever.AI, driving the next wave of AI‑powered engagement. With Clever.AI, brands can stay ahead in a rapidly evolving market, creating deeper connections that spark loyalty and growth. Underpinning Clever.ai is TesseractDB™, our purpose‑built, 11‑patent data platform designed for speed and cost efficiency in customer engagement. Backed by Accel, Peak XV Partners, Tiger Global, CDPQ, and 360 One, CleverTap is headquartered in San Francisco, with offices in Seattle, Toronto, Vancouver, London, São Paulo, Bogota, Mexico, Amsterdam, Dubai, Mumbai, Bangalore, Gurgaon, Singapore, Ho Chi Minh City, Manila, and Jakarta. For more information, visit or follow us on Linkedin and X. Join us in shaping the future of engagement. CleverTap is dedicated to establishing an inclusive culture that welcomes individuals from diverse backgrounds, encouraging them to contribute their unique perspectives to our workplace. Seniority level
Mid‑Senior level Employment type
Full‑time Job function
Consulting and Product Management Industries
Technology, Information and Internet
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8
Customer Success Manager
Bayan Lepas
SEEK
Posted 16 days ago
Job Viewed
Job Description
Overview About SEEK
Connecting your potential with possibility at SEEK
At SEEK, we work with heart. Our purpose is to help people live more fulfilling and productive working lives and help organisations succeed. We make a positive impact on a truly global scale and our world-class technology solutions connect more people to relevant employment and education opportunities. The work we do impacts people’s lives when it matters.
We value and celebrate the diversity of our employees who rise to the challenge to contribute to the success of our organisation. It’s a fast-paced and encouraging environment where everyone is passionate about our common purpose and where our people can build enriching and exciting careers. Our future potential is your opportunity.
‘Our SEEK’
At SEEK our biggest asset is our people, and we are proud of our community of valued, dedicated and diverse individuals who really know their stuff. Our culture statement, Our SEEK, is all about what makes SEEK outstanding and a little bit different. Our SEEK clearly outlines the Principles and the Behaviours of our best people, which include:
Passion: we are passionate about SEEK, our purpose, our customers and our community
Team: we care about each other and collaborate to achieve together
Delivery: we complete tasks with excellence and achieve great results
Future: we believe and act for the long term
The Role Reporting to the Head, Customer Support, this is a pivotal role which involves partnering with Sales to drive behavioural change, adoption and sustainable growth of product usage within our customer segments. Your role is therefore crucial for our business purpose to help our customers succeed.
You will collaborate with Sales, Customer Success, Sales & Service, Product, ComEx, Marketing & Strategy teams in Kuala Lumpur.
Your understanding of recruitment systems and processes will enable you to position yourself as a trusted advisor to clients, uncover their sourcing and recruitment challenges, educate them on our products and assist them by developing tailored training solutions to meet their needs.
Analyze client data to uncover performance insights and identify growth opportunities or reduce retention risk. Drive client insights back to SEEK through quality conversations and effective product usage enablement.
Key Accountabilities
Analyze target clients, collaborate with Sales to customize engagement plans, boost product adoption and usage, and manage risks.
Understand the key drivers of behavioural change and implement tailored training & consulting programs for the customer, in line with business strategic priorities.
Facilitate training or consulting sessions with leaders, teams & individuals through webinars & face-to-face workshops to achieve business outcomes.
Work closely with the client to identify their strategic sourcing needs and provide feedback to the organisation to aid client needs.
Continuously maintain a deep understanding of our product solutions to be the subject matter authority for our clients.
Manage multiple internal relationships with Senior Sales Managers, Sales and Customer Service to drive a one team approach with clients and increase speed to value of products.
Manage customer happiness throughout the customer life cycle, working closely with Sales and other key collaborators.
Qualifications Essential Skills, Experience and Proficiencies
Passion and obsession with our customer’s needs: demonstrate curiosity about customer success and service.
Demonstrated experience in facilitation of group training sessions & one-to-one consulting to achieve strategic business outcomes for clients.
Demonstrated history of establishing strong client and internal collaborator relationships at all levels within an organization, as well as managing senior collaborator expectations.
Effective communication skills, with the ability to influence & drive behavioural change.
Understanding of end-to-end recruitment processes, HR technologies, talent acquisition and candidate sourcing challenges - a background in Human Resources or Recruitment would be highly regarded.
Ability to analyse data, derive insights into solutions and use that for the purpose of continuous improvement & creative innovation in a constantly changing marketplace.
Sales/Account Management and Recruitment experience is an advantage
Must be proficient with Mandarin
#J-18808-Ljbffr
Connecting your potential with possibility at SEEK
At SEEK, we work with heart. Our purpose is to help people live more fulfilling and productive working lives and help organisations succeed. We make a positive impact on a truly global scale and our world-class technology solutions connect more people to relevant employment and education opportunities. The work we do impacts people’s lives when it matters.
We value and celebrate the diversity of our employees who rise to the challenge to contribute to the success of our organisation. It’s a fast-paced and encouraging environment where everyone is passionate about our common purpose and where our people can build enriching and exciting careers. Our future potential is your opportunity.
‘Our SEEK’
At SEEK our biggest asset is our people, and we are proud of our community of valued, dedicated and diverse individuals who really know their stuff. Our culture statement, Our SEEK, is all about what makes SEEK outstanding and a little bit different. Our SEEK clearly outlines the Principles and the Behaviours of our best people, which include:
Passion: we are passionate about SEEK, our purpose, our customers and our community
Team: we care about each other and collaborate to achieve together
Delivery: we complete tasks with excellence and achieve great results
Future: we believe and act for the long term
The Role Reporting to the Head, Customer Support, this is a pivotal role which involves partnering with Sales to drive behavioural change, adoption and sustainable growth of product usage within our customer segments. Your role is therefore crucial for our business purpose to help our customers succeed.
You will collaborate with Sales, Customer Success, Sales & Service, Product, ComEx, Marketing & Strategy teams in Kuala Lumpur.
Your understanding of recruitment systems and processes will enable you to position yourself as a trusted advisor to clients, uncover their sourcing and recruitment challenges, educate them on our products and assist them by developing tailored training solutions to meet their needs.
Analyze client data to uncover performance insights and identify growth opportunities or reduce retention risk. Drive client insights back to SEEK through quality conversations and effective product usage enablement.
Key Accountabilities
Analyze target clients, collaborate with Sales to customize engagement plans, boost product adoption and usage, and manage risks.
Understand the key drivers of behavioural change and implement tailored training & consulting programs for the customer, in line with business strategic priorities.
Facilitate training or consulting sessions with leaders, teams & individuals through webinars & face-to-face workshops to achieve business outcomes.
Work closely with the client to identify their strategic sourcing needs and provide feedback to the organisation to aid client needs.
Continuously maintain a deep understanding of our product solutions to be the subject matter authority for our clients.
Manage multiple internal relationships with Senior Sales Managers, Sales and Customer Service to drive a one team approach with clients and increase speed to value of products.
Manage customer happiness throughout the customer life cycle, working closely with Sales and other key collaborators.
Qualifications Essential Skills, Experience and Proficiencies
Passion and obsession with our customer’s needs: demonstrate curiosity about customer success and service.
Demonstrated experience in facilitation of group training sessions & one-to-one consulting to achieve strategic business outcomes for clients.
Demonstrated history of establishing strong client and internal collaborator relationships at all levels within an organization, as well as managing senior collaborator expectations.
Effective communication skills, with the ability to influence & drive behavioural change.
Understanding of end-to-end recruitment processes, HR technologies, talent acquisition and candidate sourcing challenges - a background in Human Resources or Recruitment would be highly regarded.
Ability to analyse data, derive insights into solutions and use that for the purpose of continuous improvement & creative innovation in a constantly changing marketplace.
Sales/Account Management and Recruitment experience is an advantage
Must be proficient with Mandarin
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