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Showing 32 Customer Insights jobs in Malaysia
Marketing Associate, Customer Research & Insights
Kuala Lumpur, Kuala Lumpur
Jobstreet by SEEK
Posted 1 day ago
Job Viewed
Job Description
As an APAC Marketing Associate in the Customer Research & Insights team at SEEK, you’ll be part of a fast‑paced and supportive environment where you can make a real difference. You’ll work on complex challenges that directly impact people’s lives, helping us evolve our business and reach new heights. In this role, you will manage our B2B agency research portfolio, delivering actionable insights that drive critical business decisions across the APAC and local levels. You’ll work closely with the APAC Senior Marketing Manager, Customer Insights & Research – Hirer, and collaborate with another APAC Senior Marketing Associate to manage our in‑house research portfolio. Key Responsibilities
Handle ongoing, always‑on and tailored hirer research studies conducted via our agency partners end‑to‑end, from business need discovery to research brief development, project delivery, and implementation of recommendations. Develop and deliver impactful, proactive insights to influence critical business decisions. Work with the APAC Senior Marketing Manager, Customer Insights & Research – Hirer to craft compelling insights‑led stories and narratives that amplify the voice of our hirers, raising awareness of their key needs, priorities and pain points throughout the organisation. Build and maintain relationships with stakeholders to foster connectedness and identify opportunities for proactive influence. Provide ad‑hoc business consultation and advice about our hirers as requests arise. Build and maintain our hirer insights research repository to facilitate the democratisation of insights at SEEK. Collaborate with the SEEK Hirer User Experience Research (UXR) team where appropriate to maximise value of new and existing work while minimising duplication of research. Play a supporting role on our in‑house research portfolio to assist with analysis and reporting. The Team
The APAC Marketing Strategy team shapes the overarching marketing and brand strategy, working closely with segment, product, channel, and country teams to ensure alignment with company objectives. The team manages a diverse portfolio of research studies and market/customer focused data analytics to uncover valuable customer insights, ensuring the voice of the customer is integrated throughout the organisation. It also leads end‑to‑end marketing operational alignment, driving effective planning, coordination, and performance across the APAC Marketing team. Key stakeholders include the Executive and Commercial Leadership Teams, Marketing, Product, Technology, Sales and Service, Commercial Growth, and Strategy. Our team members are based in Melbourne, Singapore, and Kuala Lumpur, providing an international perspective and collaboration across SEEK’s key markets. Essential Qualifications, Skills, and Experience
Proven track record of making an impact in customer insights, either in‑house or at a research agency. Successful history of effectively managing agency research studies end‑to‑end. Solid understanding of market research and data fundamentals, including a broad range of research methodologies. Strong interpersonal and stakeholder management skills. Demonstrated ability to present insights through storytelling that influence critical business decisions. Ability to build concise, meaningful and impactful PowerPoint presentations efficiently and effectively. Other Qualifications, Skills, and Experience
Bachelor’s degree in business, marketing or a related field (e.g. psychology, behavioural economics). Experience using Q research software is advantageous but not mandatory. Prior experience with Qualtrics is also advantageous. Experience using emerging research technologies such as synthetic data. Application Questions
Which of the following statements best describes your right to work in Malaysia? What’s your expected monthly basic salary? Which of the following types of qualifications do you have? How much notice are you required to give your current employer? How many years’ experience do you have in market research? SEEK’s portfolio of diverse businesses, which includes Jobstreet and Jobsdb in Asia, drives a positive impact on a truly global scale. Our purpose is to help people live more fulfilling and productive working lives and help organisations succeed. We create world‑class technology solutions to connect more people to relevant employment, education, small business and volunteer opportunities, and we celebrate the diversity of our employees who contribute to the success of our organisation.
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Handle ongoing, always‑on and tailored hirer research studies conducted via our agency partners end‑to‑end, from business need discovery to research brief development, project delivery, and implementation of recommendations. Develop and deliver impactful, proactive insights to influence critical business decisions. Work with the APAC Senior Marketing Manager, Customer Insights & Research – Hirer to craft compelling insights‑led stories and narratives that amplify the voice of our hirers, raising awareness of their key needs, priorities and pain points throughout the organisation. Build and maintain relationships with stakeholders to foster connectedness and identify opportunities for proactive influence. Provide ad‑hoc business consultation and advice about our hirers as requests arise. Build and maintain our hirer insights research repository to facilitate the democratisation of insights at SEEK. Collaborate with the SEEK Hirer User Experience Research (UXR) team where appropriate to maximise value of new and existing work while minimising duplication of research. Play a supporting role on our in‑house research portfolio to assist with analysis and reporting. The Team
The APAC Marketing Strategy team shapes the overarching marketing and brand strategy, working closely with segment, product, channel, and country teams to ensure alignment with company objectives. The team manages a diverse portfolio of research studies and market/customer focused data analytics to uncover valuable customer insights, ensuring the voice of the customer is integrated throughout the organisation. It also leads end‑to‑end marketing operational alignment, driving effective planning, coordination, and performance across the APAC Marketing team. Key stakeholders include the Executive and Commercial Leadership Teams, Marketing, Product, Technology, Sales and Service, Commercial Growth, and Strategy. Our team members are based in Melbourne, Singapore, and Kuala Lumpur, providing an international perspective and collaboration across SEEK’s key markets. Essential Qualifications, Skills, and Experience
Proven track record of making an impact in customer insights, either in‑house or at a research agency. Successful history of effectively managing agency research studies end‑to‑end. Solid understanding of market research and data fundamentals, including a broad range of research methodologies. Strong interpersonal and stakeholder management skills. Demonstrated ability to present insights through storytelling that influence critical business decisions. Ability to build concise, meaningful and impactful PowerPoint presentations efficiently and effectively. Other Qualifications, Skills, and Experience
Bachelor’s degree in business, marketing or a related field (e.g. psychology, behavioural economics). Experience using Q research software is advantageous but not mandatory. Prior experience with Qualtrics is also advantageous. Experience using emerging research technologies such as synthetic data. Application Questions
Which of the following statements best describes your right to work in Malaysia? What’s your expected monthly basic salary? Which of the following types of qualifications do you have? How much notice are you required to give your current employer? How many years’ experience do you have in market research? SEEK’s portfolio of diverse businesses, which includes Jobstreet and Jobsdb in Asia, drives a positive impact on a truly global scale. Our purpose is to help people live more fulfilling and productive working lives and help organisations succeed. We create world‑class technology solutions to connect more people to relevant employment, education, small business and volunteer opportunities, and we celebrate the diversity of our employees who contribute to the success of our organisation.
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Marketing Associate, Customer Research & Insights
Kuala Lumpur, Kuala Lumpur
SEEK
Posted 1 day ago
Job Viewed
Job Description
Add expected salary to your profile for insights
Connecting your potential with possibility at SEEK
At SEEK, we work with heart. Our purpose is to help people live more fulfilling and productive working lives and help organisations succeed. We make a positive impact on a truly global scale and our world-class technology solutions connect more people to relevant employment and education opportunities. The work we do impacts people’s lives when it matters.
We value and celebrate the diversity of our employees who rise to the challenge to contribute to the success of our organisation. It’s a fast-paced and supportive environment where everyone is passionate about our common purpose and where our people can create enriching and exciting careers. Our future potential is your opportunity.
Our SEEK At SEEK our biggest asset is our people, and we are proud of our community of valued,
talented and diverse individuals who really know their stuff. Our culture statement, Our SEEK, is all about what makes SEEK unique and a little bit different. Our SEEK clearly outlines the Principles and the Behaviours of our best people, which include:
Passion: we are passionate about SEEK, our purpose, our customers and our community
Team: we care about each other and collaborate to achieve together
Delivery: we execute with excellence and achieve great results
Future: we think and act for the long term
Company Description Connecting your potential with possibility at SEEK
At SEEK, we work with heart. Our purpose is to help people live more fulfilling and productive working lives and help organisations succeed. We make a positive impact on a truly global scale and our world-class technology solutions connect more people to relevant employment and education opportunities. The work we do impacts people’s lives when it matters.
We value and celebrate the diversity of our employees who rise to the challenge to contribute to the success of our organisation. It’s a fast-paced and supportive environment where everyone is passionate about our common purpose and where our people can create enriching and exciting careers. Our future potential is your opportunity.
Our SEEK At SEEK our biggest asset is our people, and we are proud of our community of valued,
talented and diverse individuals who really know their stuff. Our culture statement, Our SEEK, is all about what makes SEEK unique and a little bit different. Our SEEK clearly outlines the Principles and the Behaviours of our best people, which include:
Passion: we are passionate about SEEK, our purpose, our customers and our community
Team: we care about each other and collaborate to achieve together
Delivery: we execute with excellence and achieve great results
Future: we think and act for the long term
Job Description The Role As an APAC Senior Marketing Associate in the Customer Research & Insights team at SEEK, you'll be part of a fast-paced and supportive environment where you can make a real difference. You'll work on complex challenges that have a direct impact on people's lives, helping us evolve our business and reach new heights.
In the role of APAC Senior Marketing Associate, Customer Research & Insights – Hirer, you will be responsible for the management of our B2B agency research portfolio. This includes ongoing and bespoke studies that track key hirer trends across customer, competitor, market, product, and brand metrics. In this role, you are responsible for delivering actionable insights that drive critical business decisions at both the APAC and local levels.
The position reports to the APAC Senior Marketing Manager, Customer Research & Insights – Hirer and collaborates closely with another APAC Senior Marketing Associate Customer Research & Insights - Hirer, who is responsible for managing our in-house research portfolio.
Key Responsibilities
Handle ongoing, always-on and tailored hirer research studies conducted via our agency partners end-to-end. This includes working with others to uncover the business need and developing the research brief through to project delivery and implementing recommendations.
Develop and deliver impactful, proactive insights to the right people at the right time, to influence critical business decisions.
Work closely with the APAC Senior Marketing Manager, Customer Insights & Research – Hirer to develop compelling insights-led stories and narratives that amplify the voice of our hirers, raising awareness of their key needs, complexities, priorities and pain points throughout the organisation.
Build and maintain relationships with stakeholders to foster connectedness to find opportunities of proactive influence.
Provide business consultation and advice about our hirers on an ad-hoc basis as requests arise.
Build and maintain our hirer insights research repository to facilitate democratisation of insights at SEEK.
Collaborate with the SEEK Hirer User Experience Research (UXR) team where appropriate to maximise value of new and existing work while minimising duplication of research.
Play a supporting role on our in-house research portfolio to assist with analysis and reporting.
The Team The APAC Marketing Strategy team is responsible for shaping the overarching marketing and brand strategy, working closely with segment, product, channel, and country teams to ensure alignment with company objectives. The team manages a diverse portfolio of research studies and market/customer focused data analytics to uncover valuable customer insights, ensuring the voice of the customer is integrated throughout the organisation. Additionally, the team leads end-to-end marketing operational alignment, driving effective planning, coordination, and performance across the APAC Marketing team.
Key stakeholders include the Executive and Commercial Leadership Teams, Marketing, Product, Technology, Sales and Service, Commercial Growth, and Strategy.
Our team members are based in Melbourne, Singapore, and Kuala Lumpur, providing an international perspective and collaboration across SEEK’s key markets.
This role is part of the Customer Research & Insights focus within the broader APAC Marketing Strategy team and will support markets across the APAC region
Qualifications Essential Qualifications, Skills, and Experience
Proven track record of making an impact working in customer insights either in-house or at a research agency
Successful history effectively managing agency research studies end-to-end
Solid understanding of market research and data fundamentals, including a broad range of research methodologies
Strong interpersonal and stakeholder management skills
Demonstrated ability to present insights through storytelling that influence critical business decisions
Possess the skills to build concise, meaningful and impactful PowerPoint presentations, efficiently and effectively
Other Qualifications, Skills, and Experience
Bachelor’s degree in business / marketing or related field e.g. psychology, behavioral economics
Experience using Q research software, is advantageous but certainly not mandatory
Prior experience with Qualtrics would also be advantageous
Experience using emerging research technologies such as synthetic data
Additional Information At SEEK, we are passionate about fostering a culture of inclusion and wellbeing that embraces and values the diversity of our people. We are a purpose driven business that works with heart.
We know teams with diverse ideas, experiences and perspectives are more creative and are critical to ensuring effective delivery and innovating to enable our future success. As such, we welcome applications from people with diverse backgrounds and life experiences, especially as they relate to gender, sexual identity, culture, faith, disability and life stages. If you have the skills, curiosity and an adaptable mindset but don't meet every responsibility or qualification listed in this advertisement, please still get in touch with us.
Should you require any specific support or adjustments throughout the recruitment process and beyond, please advise us and we will be happy to assist.
For this role, only those with eligible right to work will be considered.
SEEK kindly requests no unsolicited resumes or approaches from recruitment agencies and will not be responsible for any associated fees.
Unlock job insights AI Job match analysis Salary match Number of applicants
What can I earn as a Marketing Associate
#J-18808-Ljbffr
Connecting your potential with possibility at SEEK
At SEEK, we work with heart. Our purpose is to help people live more fulfilling and productive working lives and help organisations succeed. We make a positive impact on a truly global scale and our world-class technology solutions connect more people to relevant employment and education opportunities. The work we do impacts people’s lives when it matters.
We value and celebrate the diversity of our employees who rise to the challenge to contribute to the success of our organisation. It’s a fast-paced and supportive environment where everyone is passionate about our common purpose and where our people can create enriching and exciting careers. Our future potential is your opportunity.
Our SEEK At SEEK our biggest asset is our people, and we are proud of our community of valued,
talented and diverse individuals who really know their stuff. Our culture statement, Our SEEK, is all about what makes SEEK unique and a little bit different. Our SEEK clearly outlines the Principles and the Behaviours of our best people, which include:
Passion: we are passionate about SEEK, our purpose, our customers and our community
Team: we care about each other and collaborate to achieve together
Delivery: we execute with excellence and achieve great results
Future: we think and act for the long term
Company Description Connecting your potential with possibility at SEEK
At SEEK, we work with heart. Our purpose is to help people live more fulfilling and productive working lives and help organisations succeed. We make a positive impact on a truly global scale and our world-class technology solutions connect more people to relevant employment and education opportunities. The work we do impacts people’s lives when it matters.
We value and celebrate the diversity of our employees who rise to the challenge to contribute to the success of our organisation. It’s a fast-paced and supportive environment where everyone is passionate about our common purpose and where our people can create enriching and exciting careers. Our future potential is your opportunity.
Our SEEK At SEEK our biggest asset is our people, and we are proud of our community of valued,
talented and diverse individuals who really know their stuff. Our culture statement, Our SEEK, is all about what makes SEEK unique and a little bit different. Our SEEK clearly outlines the Principles and the Behaviours of our best people, which include:
Passion: we are passionate about SEEK, our purpose, our customers and our community
Team: we care about each other and collaborate to achieve together
Delivery: we execute with excellence and achieve great results
Future: we think and act for the long term
Job Description The Role As an APAC Senior Marketing Associate in the Customer Research & Insights team at SEEK, you'll be part of a fast-paced and supportive environment where you can make a real difference. You'll work on complex challenges that have a direct impact on people's lives, helping us evolve our business and reach new heights.
In the role of APAC Senior Marketing Associate, Customer Research & Insights – Hirer, you will be responsible for the management of our B2B agency research portfolio. This includes ongoing and bespoke studies that track key hirer trends across customer, competitor, market, product, and brand metrics. In this role, you are responsible for delivering actionable insights that drive critical business decisions at both the APAC and local levels.
The position reports to the APAC Senior Marketing Manager, Customer Research & Insights – Hirer and collaborates closely with another APAC Senior Marketing Associate Customer Research & Insights - Hirer, who is responsible for managing our in-house research portfolio.
Key Responsibilities
Handle ongoing, always-on and tailored hirer research studies conducted via our agency partners end-to-end. This includes working with others to uncover the business need and developing the research brief through to project delivery and implementing recommendations.
Develop and deliver impactful, proactive insights to the right people at the right time, to influence critical business decisions.
Work closely with the APAC Senior Marketing Manager, Customer Insights & Research – Hirer to develop compelling insights-led stories and narratives that amplify the voice of our hirers, raising awareness of their key needs, complexities, priorities and pain points throughout the organisation.
Build and maintain relationships with stakeholders to foster connectedness to find opportunities of proactive influence.
Provide business consultation and advice about our hirers on an ad-hoc basis as requests arise.
Build and maintain our hirer insights research repository to facilitate democratisation of insights at SEEK.
Collaborate with the SEEK Hirer User Experience Research (UXR) team where appropriate to maximise value of new and existing work while minimising duplication of research.
Play a supporting role on our in-house research portfolio to assist with analysis and reporting.
The Team The APAC Marketing Strategy team is responsible for shaping the overarching marketing and brand strategy, working closely with segment, product, channel, and country teams to ensure alignment with company objectives. The team manages a diverse portfolio of research studies and market/customer focused data analytics to uncover valuable customer insights, ensuring the voice of the customer is integrated throughout the organisation. Additionally, the team leads end-to-end marketing operational alignment, driving effective planning, coordination, and performance across the APAC Marketing team.
Key stakeholders include the Executive and Commercial Leadership Teams, Marketing, Product, Technology, Sales and Service, Commercial Growth, and Strategy.
Our team members are based in Melbourne, Singapore, and Kuala Lumpur, providing an international perspective and collaboration across SEEK’s key markets.
This role is part of the Customer Research & Insights focus within the broader APAC Marketing Strategy team and will support markets across the APAC region
Qualifications Essential Qualifications, Skills, and Experience
Proven track record of making an impact working in customer insights either in-house or at a research agency
Successful history effectively managing agency research studies end-to-end
Solid understanding of market research and data fundamentals, including a broad range of research methodologies
Strong interpersonal and stakeholder management skills
Demonstrated ability to present insights through storytelling that influence critical business decisions
Possess the skills to build concise, meaningful and impactful PowerPoint presentations, efficiently and effectively
Other Qualifications, Skills, and Experience
Bachelor’s degree in business / marketing or related field e.g. psychology, behavioral economics
Experience using Q research software, is advantageous but certainly not mandatory
Prior experience with Qualtrics would also be advantageous
Experience using emerging research technologies such as synthetic data
Additional Information At SEEK, we are passionate about fostering a culture of inclusion and wellbeing that embraces and values the diversity of our people. We are a purpose driven business that works with heart.
We know teams with diverse ideas, experiences and perspectives are more creative and are critical to ensuring effective delivery and innovating to enable our future success. As such, we welcome applications from people with diverse backgrounds and life experiences, especially as they relate to gender, sexual identity, culture, faith, disability and life stages. If you have the skills, curiosity and an adaptable mindset but don't meet every responsibility or qualification listed in this advertisement, please still get in touch with us.
Should you require any specific support or adjustments throughout the recruitment process and beyond, please advise us and we will be happy to assist.
For this role, only those with eligible right to work will be considered.
SEEK kindly requests no unsolicited resumes or approaches from recruitment agencies and will not be responsible for any associated fees.
Unlock job insights AI Job match analysis Salary match Number of applicants
What can I earn as a Marketing Associate
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This advertiser has chosen not to accept applicants from your region.
1
Senior Marketing Associate, Customer Research & Insights
Kuala Lumpur, Kuala Lumpur
SEEK
Posted 16 days ago
Job Viewed
Job Description
Overview
Connecting your potential with possibility at SEEK. At SEEK, we work with heart. Our purpose is to help people live more fulfilling and productive working lives and help organisations succeed. We make a positive impact on a truly global scale and our world-class technology solutions connect more people to relevant employment and education opportunities. The work we do impacts people’s lives when it matters. We value and celebrate the diversity of our employees who rise to the challenge to contribute to the success of our organisation. It’s a fast-paced and supportive environment where everyone is passionate about our common purpose and where our people can create enriching and exciting careers. Our future potential is your opportunity. “Our SEEK” At SEEK our biggest asset is our people, and we are proud of our community of valued, talented and diverse individuals who really know their stuff. Our culture statement, Our SEEK, is all about what makes SEEK unique and a little bit different. Our SEEK clearly outlines the Principles and the Behaviours of our best people, which include: Passion: we are passionate about SEEK, our purpose, our customers and our community Team: we care about each other and collaborate to achieve together Delivery: we execute with excellence and achieve great results Future: we think and act for the long term The Role
As an APAC Senior Marketing Associate in the Customer Research & Insights team at SEEK, you'll be part of a fast-paced and supportive environment where you can make a real difference. You'll work on complex challenges that have a direct impact on people's lives, helping us evolve our business and reach new heights. In the role of APAC Senior Marketing Associate, Customer Research & Insights – Hirer, you will be responsible for the management of our B2B agency research portfolio. This includes ongoing and bespoke studies that track key hirer trends across customer, competitor, market, product, and brand metrics. In this role, you are responsible for delivering actionable insights that drive critical business decisions at both the APAC and local levels. The position reports to the APAC Senior Marketing Manager, Customer Research & Insights – Hirer and collaborates closely with another APAC Senior Marketing Associate Customer Research & Insights - Hirer, who is responsible for managing our in-house research portfolio. Key Responsibilities
Handle ongoing, always-on and tailored hirer research studies conducted via our agency partners end-to-end. This includes working with others to uncover the business need and developing the research brief through to project delivery and implementing recommendations. Develop and deliver impactful, proactive insights to the right people at the right time, to influence critical business decisions. Work closely with the APAC Senior Marketing Manager, Customer Insights & Research – Hirer to develop compelling insights-led stories and narratives that amplify the voice of our hirers, raising awareness of their key needs, complexities, priorities and pain points throughout the organisation. Build and maintain relationships with stakeholders to foster connectedness to find opportunities of proactive influence. Provide business consultation and advice about our hirers on an ad-hoc basis as requests arise. Build and maintain our hirer insights research repository to facilitate democratisation of insights at SEEK. Collaborate with the SEEK Hirer User Experience Research (UXR) team where appropriate to maximise value of new and existing work while minimising duplication of research. Play a supporting role on our in-house research portfolio to assist with analysis and reporting. The Team
The APAC Marketing Strategy team is responsible for shaping the overarching marketing and brand strategy, working closely with segment, product, channel, and country teams to ensure alignment with company objectives. The team manages a diverse portfolio of research studies and market/customer focused data analytics to uncover valuable customer insights, ensuring the voice of the customer is integrated throughout the organisation. Additionally, the team leads end-to-end marketing operational alignment, driving effective planning, coordination, and performance across the APAC Marketing team. Key stakeholders include the Executive and Commercial Leadership Teams, Marketing, Product, Technology, Sales and Service, Commercial Growth, and Strategy. Our team members are based in Melbourne, Singapore, and Kuala Lumpur, providing an international perspective and collaboration across SEEK’s key markets. This role is part of the Customer Research & Insights focus within the broader APAC Marketing Strategy team and will support markets across the APAC region Qualifications
Essential Qualifications, Skills, and Experience
Proven track record of making an impact working in customer insights either in-house or at a research agency Successful history effectively managing agency research studies end-to-end Solid understanding of market research and data fundamentals, including a broad range of research methodologies Strong interpersonal and stakeholder management skills Demonstrated ability to present insights through storytelling that influence critical business decisions Possess the skills to build concise, meaningful and impactful PowerPoint presentations, efficiently and effectively Other Qualifications, Skills, and Experience
Bachelor’s degree in business / marketing or related field e.g. psychology, behavioral economics Experience using Q research software, is advantageous but certainly not mandatory Prior experience with Qualtrics would also be advantageous Experience using emerging research technologies such as synthetic data Additional Information
At SEEK, we are passionate about fostering a culture of inclusion and wellbeing that embraces and values the diversity of our people. We are a purpose driven business that works with heart. We know teams with diverse ideas, experiences and perspectives are more creative and are critical to ensuring effective delivery and innovating to enable our future success. As such, we welcome applications from people with diverse backgrounds and life experiences, especially as they relate to gender, sexual identity, culture, faith, disability and life stages. If you have the skills, curiosity and an adaptable mindset but don't meet every responsibility or qualification listed in this advertisement, please still get in touch with us. Should you require any specific support or adjustments throughout the recruitment process and beyond, please advise us and we will be happy to assist. For this role, only those with eligible right to work will be considered. SEEK kindly requests no unsolicited resumes or approaches from recruitment agencies and will not be responsible for any associated fees.
#J-18808-Ljbffr
Connecting your potential with possibility at SEEK. At SEEK, we work with heart. Our purpose is to help people live more fulfilling and productive working lives and help organisations succeed. We make a positive impact on a truly global scale and our world-class technology solutions connect more people to relevant employment and education opportunities. The work we do impacts people’s lives when it matters. We value and celebrate the diversity of our employees who rise to the challenge to contribute to the success of our organisation. It’s a fast-paced and supportive environment where everyone is passionate about our common purpose and where our people can create enriching and exciting careers. Our future potential is your opportunity. “Our SEEK” At SEEK our biggest asset is our people, and we are proud of our community of valued, talented and diverse individuals who really know their stuff. Our culture statement, Our SEEK, is all about what makes SEEK unique and a little bit different. Our SEEK clearly outlines the Principles and the Behaviours of our best people, which include: Passion: we are passionate about SEEK, our purpose, our customers and our community Team: we care about each other and collaborate to achieve together Delivery: we execute with excellence and achieve great results Future: we think and act for the long term The Role
As an APAC Senior Marketing Associate in the Customer Research & Insights team at SEEK, you'll be part of a fast-paced and supportive environment where you can make a real difference. You'll work on complex challenges that have a direct impact on people's lives, helping us evolve our business and reach new heights. In the role of APAC Senior Marketing Associate, Customer Research & Insights – Hirer, you will be responsible for the management of our B2B agency research portfolio. This includes ongoing and bespoke studies that track key hirer trends across customer, competitor, market, product, and brand metrics. In this role, you are responsible for delivering actionable insights that drive critical business decisions at both the APAC and local levels. The position reports to the APAC Senior Marketing Manager, Customer Research & Insights – Hirer and collaborates closely with another APAC Senior Marketing Associate Customer Research & Insights - Hirer, who is responsible for managing our in-house research portfolio. Key Responsibilities
Handle ongoing, always-on and tailored hirer research studies conducted via our agency partners end-to-end. This includes working with others to uncover the business need and developing the research brief through to project delivery and implementing recommendations. Develop and deliver impactful, proactive insights to the right people at the right time, to influence critical business decisions. Work closely with the APAC Senior Marketing Manager, Customer Insights & Research – Hirer to develop compelling insights-led stories and narratives that amplify the voice of our hirers, raising awareness of their key needs, complexities, priorities and pain points throughout the organisation. Build and maintain relationships with stakeholders to foster connectedness to find opportunities of proactive influence. Provide business consultation and advice about our hirers on an ad-hoc basis as requests arise. Build and maintain our hirer insights research repository to facilitate democratisation of insights at SEEK. Collaborate with the SEEK Hirer User Experience Research (UXR) team where appropriate to maximise value of new and existing work while minimising duplication of research. Play a supporting role on our in-house research portfolio to assist with analysis and reporting. The Team
The APAC Marketing Strategy team is responsible for shaping the overarching marketing and brand strategy, working closely with segment, product, channel, and country teams to ensure alignment with company objectives. The team manages a diverse portfolio of research studies and market/customer focused data analytics to uncover valuable customer insights, ensuring the voice of the customer is integrated throughout the organisation. Additionally, the team leads end-to-end marketing operational alignment, driving effective planning, coordination, and performance across the APAC Marketing team. Key stakeholders include the Executive and Commercial Leadership Teams, Marketing, Product, Technology, Sales and Service, Commercial Growth, and Strategy. Our team members are based in Melbourne, Singapore, and Kuala Lumpur, providing an international perspective and collaboration across SEEK’s key markets. This role is part of the Customer Research & Insights focus within the broader APAC Marketing Strategy team and will support markets across the APAC region Qualifications
Essential Qualifications, Skills, and Experience
Proven track record of making an impact working in customer insights either in-house or at a research agency Successful history effectively managing agency research studies end-to-end Solid understanding of market research and data fundamentals, including a broad range of research methodologies Strong interpersonal and stakeholder management skills Demonstrated ability to present insights through storytelling that influence critical business decisions Possess the skills to build concise, meaningful and impactful PowerPoint presentations, efficiently and effectively Other Qualifications, Skills, and Experience
Bachelor’s degree in business / marketing or related field e.g. psychology, behavioral economics Experience using Q research software, is advantageous but certainly not mandatory Prior experience with Qualtrics would also be advantageous Experience using emerging research technologies such as synthetic data Additional Information
At SEEK, we are passionate about fostering a culture of inclusion and wellbeing that embraces and values the diversity of our people. We are a purpose driven business that works with heart. We know teams with diverse ideas, experiences and perspectives are more creative and are critical to ensuring effective delivery and innovating to enable our future success. As such, we welcome applications from people with diverse backgrounds and life experiences, especially as they relate to gender, sexual identity, culture, faith, disability and life stages. If you have the skills, curiosity and an adaptable mindset but don't meet every responsibility or qualification listed in this advertisement, please still get in touch with us. Should you require any specific support or adjustments throughout the recruitment process and beyond, please advise us and we will be happy to assist. For this role, only those with eligible right to work will be considered. SEEK kindly requests no unsolicited resumes or approaches from recruitment agencies and will not be responsible for any associated fees.
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Is this job a match or a miss?
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2
Country and Marketing Analytics Manager
Klang, Selangor
Grab
Posted 2 days ago
Job Viewed
Job Description
Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility. Job Description
Get to know our Team We're an analytics team partnering with Business Strategy, Marketplace, and Marketing to power decisions across Mobility (GrabCar/Grab Bike), Delivery (GrabFood, GrabMart), OmniCommerce, Financial Services (GrabPay), and Commercial (Partnerships, Ads, Brand Monetization). The Country & Marketing Analytics (CAMA) team acts as the countries analytics consultant and strategic partner for stakeholders such as business operation, strategy, marketing, and growth function, deciphering the impact on our business, our brand and our users growth, to augment the outcome of future initiatives. Get to know the role As the Country and Marketing Analytics Manager, you will lead enterprise-level analytics and deliver insights that shape strategy, marketplace health, marketing effectiveness, and investment across all business lines. You'll unify platform, marketplace, customer, merchant, and marketing data to support strategic planning and turn analytics into clear, action-oriented recommendations. We're looking for a people-first leader with sharp business acumen and technical depth—someone who grows, coaches, and inspires teams while bridging data science and business decisions. This role is onsite and you will be reporting to our Senior Country & Marketing Analytics Manager. The Critical Tasks You Will Perform Lead, coach, and scale a high-performing analytics team; support professional development and establish standards, rituals, and operating rhythms. Explore business, marketing, and growth opportunities; uncover insights and identify high-ROI levers for country performance. Partner with Growth, Product Marketing, and Strategy to plan, execute, and evaluate initiatives that influence user growth and marketplace outcomes. Develop and test data-driven hypotheses; design robust experiments and campaign/feature evaluations, maintaining high measurement standards. Build measurement frameworks, define OKRs, and develop user segmentations and channel attribution techniques to improve efficiency and decision quality. Own end-to-end analytics: problem framing, instrumentation, data pipelines, modeling and experimentation (e.g., causal inference, forecasting, segmentation, attribution/MMM), and senior-level storytelling. Develop analytics tools and self-serve assets (dashboards, QA/debugging utilities, data summarizers, result analysis helpers), including GenAI-powered capabilities to accelerate insight generation. Collaborate with Product, Engineering, and Data teams to productionize models, automate workflows, and improve data quality and governance. Champion a data-driven culture across the organisation, driving adoption of decision frameworks and measurable impact. Qualifications
What Essential Skills You Will Need 6+ years in Analytics, Business Intelligence, or Data Science, including 2+ years managing a team of analysts/data scientists. Proficient in SQL and Python or R programming language. Experience with cloud data warehouses (e.g., BigQuery, Snowflake) and BI tools (such as Power BI, Looker or Tableau). Experience with big data technologies (e.g., Spark/PySpark), handling large datasets, and guiding complex ETL and data quality workflows. Foundation in statistics with hands-on industry experience running controlled experiments and causal analyses. Demonstrated impact influencing marketing and growth decisions (e.g., attribution/MMM, segmentation, lifecycle/CRM, channel mix, incentives/pricing). Ability to structure ambiguous business problems, evaluate options, propose novel solutions, and bring from prototype to adoption. Experience leading expert teams, promoting a data-driven culture, and supporting professional development. Excellent communication and stakeholder management, including senior audiences. AI proficiency who can use modern tools for analysis, write and optimize code with AI, build AI-powered workflows, guide responsible adoption across teams, and rigorously evaluate AI outputs for reliability and impact. Additional Information
Life at Grab We care about your well-being at Grab, here are some of the global benefits we offer: We have your back with
Term Life Insurance
and comprehensive
Medical Insurance. With
GrabFlex,
create a benefits package that suits your needs and aspirations. Celebrate moments that matter in life with loved ones through
Parental
and
Birthday leave , and give back to your communities through
Love-all-Serve-all (LASA)
volunteering leave We have a confidential
Grabber Assistance Programme
to guide and uplift you and your loved ones through life's challenges. Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours What We Stand For At Grab We are committed to building an inclusive and equitable workplace that provides equal opportunity for Grabbers to grow and perform at their best. We consider all candidates fairly and equally regardless of nationality, ethnicity, race, religion, age, gender, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.
#J-18808-Ljbffr
Get to know our Team We're an analytics team partnering with Business Strategy, Marketplace, and Marketing to power decisions across Mobility (GrabCar/Grab Bike), Delivery (GrabFood, GrabMart), OmniCommerce, Financial Services (GrabPay), and Commercial (Partnerships, Ads, Brand Monetization). The Country & Marketing Analytics (CAMA) team acts as the countries analytics consultant and strategic partner for stakeholders such as business operation, strategy, marketing, and growth function, deciphering the impact on our business, our brand and our users growth, to augment the outcome of future initiatives. Get to know the role As the Country and Marketing Analytics Manager, you will lead enterprise-level analytics and deliver insights that shape strategy, marketplace health, marketing effectiveness, and investment across all business lines. You'll unify platform, marketplace, customer, merchant, and marketing data to support strategic planning and turn analytics into clear, action-oriented recommendations. We're looking for a people-first leader with sharp business acumen and technical depth—someone who grows, coaches, and inspires teams while bridging data science and business decisions. This role is onsite and you will be reporting to our Senior Country & Marketing Analytics Manager. The Critical Tasks You Will Perform Lead, coach, and scale a high-performing analytics team; support professional development and establish standards, rituals, and operating rhythms. Explore business, marketing, and growth opportunities; uncover insights and identify high-ROI levers for country performance. Partner with Growth, Product Marketing, and Strategy to plan, execute, and evaluate initiatives that influence user growth and marketplace outcomes. Develop and test data-driven hypotheses; design robust experiments and campaign/feature evaluations, maintaining high measurement standards. Build measurement frameworks, define OKRs, and develop user segmentations and channel attribution techniques to improve efficiency and decision quality. Own end-to-end analytics: problem framing, instrumentation, data pipelines, modeling and experimentation (e.g., causal inference, forecasting, segmentation, attribution/MMM), and senior-level storytelling. Develop analytics tools and self-serve assets (dashboards, QA/debugging utilities, data summarizers, result analysis helpers), including GenAI-powered capabilities to accelerate insight generation. Collaborate with Product, Engineering, and Data teams to productionize models, automate workflows, and improve data quality and governance. Champion a data-driven culture across the organisation, driving adoption of decision frameworks and measurable impact. Qualifications
What Essential Skills You Will Need 6+ years in Analytics, Business Intelligence, or Data Science, including 2+ years managing a team of analysts/data scientists. Proficient in SQL and Python or R programming language. Experience with cloud data warehouses (e.g., BigQuery, Snowflake) and BI tools (such as Power BI, Looker or Tableau). Experience with big data technologies (e.g., Spark/PySpark), handling large datasets, and guiding complex ETL and data quality workflows. Foundation in statistics with hands-on industry experience running controlled experiments and causal analyses. Demonstrated impact influencing marketing and growth decisions (e.g., attribution/MMM, segmentation, lifecycle/CRM, channel mix, incentives/pricing). Ability to structure ambiguous business problems, evaluate options, propose novel solutions, and bring from prototype to adoption. Experience leading expert teams, promoting a data-driven culture, and supporting professional development. Excellent communication and stakeholder management, including senior audiences. AI proficiency who can use modern tools for analysis, write and optimize code with AI, build AI-powered workflows, guide responsible adoption across teams, and rigorously evaluate AI outputs for reliability and impact. Additional Information
Life at Grab We care about your well-being at Grab, here are some of the global benefits we offer: We have your back with
Term Life Insurance
and comprehensive
Medical Insurance. With
GrabFlex,
create a benefits package that suits your needs and aspirations. Celebrate moments that matter in life with loved ones through
Parental
and
Birthday leave , and give back to your communities through
Love-all-Serve-all (LASA)
volunteering leave We have a confidential
Grabber Assistance Programme
to guide and uplift you and your loved ones through life's challenges. Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours What We Stand For At Grab We are committed to building an inclusive and equitable workplace that provides equal opportunity for Grabbers to grow and perform at their best. We consider all candidates fairly and equally regardless of nationality, ethnicity, race, religion, age, gender, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.
#J-18808-Ljbffr
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This advertiser has chosen not to accept applicants from your region.
3
Country and Marketing Analytics Manager
Petaling Jaya, Selangor
Grab
Posted 11 days ago
Job Viewed
Job Description
Company Description
About Grab and Our Workplace Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility. Job Description
Get to know our Team We're an analytics team partnering with Business Strategy, Marketplace, and Marketing to power decisions across Mobility (GrabCar/Grab Bike), Delivery (GrabFood, GrabMart), OmniCommerce, Financial Services (GrabPay), and Commercial (Partnerships, Ads, Brand Monetization). The Country & Marketing Analytics (CAMA) team acts as the countries analytics consultant and strategic partner for stakeholders such as business operation, strategy, marketing, and growth function, deciphering the impact on our business, our brand and our users growth, to augment the outcome of future initiatives. Get to know the role As the Country and Marketing Analytics Manager, you will lead enterprise-level analytics and deliver insights that shape strategy, marketplace health, marketing effectiveness, and investment across all business lines. You'll unify platform, marketplace, customer, merchant, and marketing data to support strategic planning and turn analytics into clear, action-oriented recommendations. We're looking for a people-first leader with sharp business acumen and technical depth—someone who grows, coaches, and inspires teams while bridging data science and business decisions. This role is onsite and you will be reporting to our Senior Country & Marketing Analytics Manager. The Critical Tasks You Will Perform Lead, coach, and scale a high-performing analytics team; support professional development and establish standards, rituals, and operating rhythms. Explore business, marketing, and growth opportunities; uncover insights and identify high-ROI levers for country performance. Partner with Growth, Product Marketing, and Strategy to plan, execute, and evaluate initiatives that influence user growth and marketplace outcomes. Develop and test data-driven hypotheses; design robust experiments and campaign/feature evaluations, maintaining high measurement standards. Build measurement frameworks, define OKRs, and develop user segmentations and channel attribution techniques to improve efficiency and decision quality. Own end-to-end analytics: problem framing, instrumentation, data pipelines, modeling and experimentation (e.g., causal inference, forecasting, segmentation, attribution/MMM), and senior-level storytelling. Develop analytics tools and self-serve assets (dashboards, QA/debugging utilities, data summarizers, result analysis helpers), including GenAI-powered capabilities to accelerate insight generation. Collaborate with Product, Engineering, and Data teams to productionize models, automate workflows, and improve data quality and governance. Champion a data-driven culture across the organisation, driving adoption of decision frameworks and measurable impact. Qualifications
What Essential Skills You Will Need 6+ years in Analytics, Business Intelligence, or Data Science, including 2+ years managing a team of analysts/data scientists. Proficient in SQL and Python or R programming language. Experience with cloud data warehouses (e.g., BigQuery, Snowflake) and BI tools (such as Power BI, Looker or Tableau). Experience with big data technologies (e.g., Spark/PySpark), handling large datasets, and guiding complex ETL and data quality workflows. Foundation in statistics with hands-on industry experience running controlled experiments and causal analyses. Demonstrated impact influencing marketing and growth decisions (e.g., attribution/MMM, segmentation, lifecycle/CRM, channel mix, incentives/pricing). Ability to structure ambiguous business problems, evaluate options, propose novel solutions, and bring from prototype to adoption. Experience leading expert teams, promoting a data-driven culture, and supporting professional development. Excellent communication and stakeholder management, including senior audiences. AI proficiency who can use modern tools for analysis, write and optimize code with AI, build AI-powered workflows, guide responsible adoption across teams, and rigorously evaluate AI outputs for reliability and impact. Additional Information
Life at Grab We care about your well-being at Grab, here are some of the global benefits we offer: We have your back with
Term Life Insurance
and comprehensive
Medical Insurance. With
GrabFlex,
create a benefits package that suits your needs and aspirations. Celebrate moments that matter in life with loved ones through
Parental
and
Birthday leave , and give back to your communities through
Love-all-Serve-all (LASA)
volunteering leave We have a confidential
Grabber Assistance Programme
to guide and uplift you and your loved ones through life's challenges. Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours What We Stand For At Grab We are committed to building an inclusive and equitable workplace that provides equal opportunity for Grabbers to grow and perform at their best. We consider all candidates fairly and equally regardless of nationality, ethnicity, race, religion, age, gender, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.
#J-18808-Ljbffr
About Grab and Our Workplace Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility. Job Description
Get to know our Team We're an analytics team partnering with Business Strategy, Marketplace, and Marketing to power decisions across Mobility (GrabCar/Grab Bike), Delivery (GrabFood, GrabMart), OmniCommerce, Financial Services (GrabPay), and Commercial (Partnerships, Ads, Brand Monetization). The Country & Marketing Analytics (CAMA) team acts as the countries analytics consultant and strategic partner for stakeholders such as business operation, strategy, marketing, and growth function, deciphering the impact on our business, our brand and our users growth, to augment the outcome of future initiatives. Get to know the role As the Country and Marketing Analytics Manager, you will lead enterprise-level analytics and deliver insights that shape strategy, marketplace health, marketing effectiveness, and investment across all business lines. You'll unify platform, marketplace, customer, merchant, and marketing data to support strategic planning and turn analytics into clear, action-oriented recommendations. We're looking for a people-first leader with sharp business acumen and technical depth—someone who grows, coaches, and inspires teams while bridging data science and business decisions. This role is onsite and you will be reporting to our Senior Country & Marketing Analytics Manager. The Critical Tasks You Will Perform Lead, coach, and scale a high-performing analytics team; support professional development and establish standards, rituals, and operating rhythms. Explore business, marketing, and growth opportunities; uncover insights and identify high-ROI levers for country performance. Partner with Growth, Product Marketing, and Strategy to plan, execute, and evaluate initiatives that influence user growth and marketplace outcomes. Develop and test data-driven hypotheses; design robust experiments and campaign/feature evaluations, maintaining high measurement standards. Build measurement frameworks, define OKRs, and develop user segmentations and channel attribution techniques to improve efficiency and decision quality. Own end-to-end analytics: problem framing, instrumentation, data pipelines, modeling and experimentation (e.g., causal inference, forecasting, segmentation, attribution/MMM), and senior-level storytelling. Develop analytics tools and self-serve assets (dashboards, QA/debugging utilities, data summarizers, result analysis helpers), including GenAI-powered capabilities to accelerate insight generation. Collaborate with Product, Engineering, and Data teams to productionize models, automate workflows, and improve data quality and governance. Champion a data-driven culture across the organisation, driving adoption of decision frameworks and measurable impact. Qualifications
What Essential Skills You Will Need 6+ years in Analytics, Business Intelligence, or Data Science, including 2+ years managing a team of analysts/data scientists. Proficient in SQL and Python or R programming language. Experience with cloud data warehouses (e.g., BigQuery, Snowflake) and BI tools (such as Power BI, Looker or Tableau). Experience with big data technologies (e.g., Spark/PySpark), handling large datasets, and guiding complex ETL and data quality workflows. Foundation in statistics with hands-on industry experience running controlled experiments and causal analyses. Demonstrated impact influencing marketing and growth decisions (e.g., attribution/MMM, segmentation, lifecycle/CRM, channel mix, incentives/pricing). Ability to structure ambiguous business problems, evaluate options, propose novel solutions, and bring from prototype to adoption. Experience leading expert teams, promoting a data-driven culture, and supporting professional development. Excellent communication and stakeholder management, including senior audiences. AI proficiency who can use modern tools for analysis, write and optimize code with AI, build AI-powered workflows, guide responsible adoption across teams, and rigorously evaluate AI outputs for reliability and impact. Additional Information
Life at Grab We care about your well-being at Grab, here are some of the global benefits we offer: We have your back with
Term Life Insurance
and comprehensive
Medical Insurance. With
GrabFlex,
create a benefits package that suits your needs and aspirations. Celebrate moments that matter in life with loved ones through
Parental
and
Birthday leave , and give back to your communities through
Love-all-Serve-all (LASA)
volunteering leave We have a confidential
Grabber Assistance Programme
to guide and uplift you and your loved ones through life's challenges. Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours What We Stand For At Grab We are committed to building an inclusive and equitable workplace that provides equal opportunity for Grabbers to grow and perform at their best. We consider all candidates fairly and equally regardless of nationality, ethnicity, race, religion, age, gender, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.
#J-18808-Ljbffr
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
4
Country and Marketing Analytics Manager
Petaling Jaya, Selangor
Grab
Posted 12 days ago
Job Viewed
Job Description
Country and Marketing Analytics Manager – Grab Join to apply for the Country and Marketing Analytics Manager role at Grab.
About Grab Grab is Southeast Asia’s leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle‑free, we’ve got your back with everything. In Grab, purpose gives us joy and habits build excellence while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.
Team and Role We’re an analytics team partnering with Business Strategy, Marketplace, and Marketing to power decisions across Mobility (GrabCar/Grab Bike), Delivery (GrabFood, GrabMart), OmniCommerce, Financial Services (GrabPay), and Commercial (Partnerships, Ads, Brand Monetization). The Country & Marketing Analytics team acts as the countries analytics consultant and strategic partner for stakeholders such as business operation, strategy, marketing, and growth function, deciphering the impact on our business, our brand and our users growth, to augment the outcome of future initiatives.
As the Country and Marketing Analytics Manager, you will lead enterprise‑level analytics and deliver insights that shape strategy, marketplace health, marketing effectiveness, and investment across all business lines. You’ll unify platform, marketplace, customer, merchant, and marketing data to support strategic planning and turn analytics into clear, action‑oriented recommendations. This role is onsite and reports to the Senior Country & Marketing Analytics Manager.
Critical Tasks
Lead, coach, and scale a high‑performing analytics team; support professional development and establish standards, rituals, and operating rhythms.
Explore business, marketing, and growth opportunities; uncover insights and identify high‑ROI levers for country performance.
Partner with Growth, Product Marketing, and Strategy to plan, execute, and evaluate initiatives that influence user growth and marketplace outcomes.
Develop and test data‑driven hypotheses; design robust experiments and campaign/feature evaluations, maintaining high measurement standards.
Build measurement frameworks, define OKRs, and develop user segmentation and channel attribution techniques to improve efficiency and decision quality.
Own end‑to‑end analytics: problem framing, instrumentation, data pipelines, modeling and experimentation (e.g., causal inference, forecasting, segmentation, attribution/MMM), and senior‑level storytelling.
Develop analytics tools and self‑serve assets (dashboards, QA/debugging utilities, data summarizers, result analysis helpers), including GenAI‑powered capabilities to accelerate insight generation.
Collaborate with Product, Engineering, and Data teams to productionize models, automate workflows, and improve data quality and governance.
Champion a data‑driven culture across the organisation, driving adoption of decision frameworks and measurable impact.
Qualifications
6+ years in Analytics, Business Intelligence, or Data Science, including 2+ years managing a team of analysts/data scientists.
Proficient in SQL and Python or R programming language.
Experience with cloud data warehouses (e.g., BigQuery, Snowflake) and BI tools (e.g., Power BI, Looker or Tableau).
Experience with big data technologies (e.g., Spark/PySpark), handling large datasets, and guiding complex ETL and data quality workflows.
Foundation in statistics with hands‑on industry experience running controlled experiments and causal analyses.
Demonstrated impact influencing marketing and growth decisions (e.g., attribution/MMM, segmentation, lifecycle/CRM, channel mix, incentives/pricing).
Ability to structure ambiguous business problems, evaluate options, propose novel solutions, and bring from prototype to adoption.
Experience leading expert teams, promoting a data‑driven culture, and supporting professional development.
Excellent communication and stakeholder management, including senior audiences.
AI proficiency who can use modern tools for analysis, write and optimize code with AI, build AI‑powered workflows, guide responsible adoption across teams, and rigorously evaluate AI outputs for reliability and impact.
Benefits
Term Life Insurance and comprehensive Medical Insurance.
GrabFlex to create a benefits package that suits your needs and aspirations.
Celebration moments with Parental and Birthday leave, and Love‑all‑Serve‑all (LASA) volunteering leave.
Confidential Grabber Assistance Programme to guide and uplift you through life’s challenges.
FlexWork arrangements such as differentiated hours.
EEO Statement We are committed to building an inclusive and equitable workplace that provides equal opportunity for Grabbers to grow and perform at their best. We consider all candidates fairly and equally regardless of nationality, ethnicity, race, religion, age, gender, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.
Referral Program Referral increases your chances of interviewing at Grab by 2x.
#J-18808-Ljbffr
About Grab Grab is Southeast Asia’s leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle‑free, we’ve got your back with everything. In Grab, purpose gives us joy and habits build excellence while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.
Team and Role We’re an analytics team partnering with Business Strategy, Marketplace, and Marketing to power decisions across Mobility (GrabCar/Grab Bike), Delivery (GrabFood, GrabMart), OmniCommerce, Financial Services (GrabPay), and Commercial (Partnerships, Ads, Brand Monetization). The Country & Marketing Analytics team acts as the countries analytics consultant and strategic partner for stakeholders such as business operation, strategy, marketing, and growth function, deciphering the impact on our business, our brand and our users growth, to augment the outcome of future initiatives.
As the Country and Marketing Analytics Manager, you will lead enterprise‑level analytics and deliver insights that shape strategy, marketplace health, marketing effectiveness, and investment across all business lines. You’ll unify platform, marketplace, customer, merchant, and marketing data to support strategic planning and turn analytics into clear, action‑oriented recommendations. This role is onsite and reports to the Senior Country & Marketing Analytics Manager.
Critical Tasks
Lead, coach, and scale a high‑performing analytics team; support professional development and establish standards, rituals, and operating rhythms.
Explore business, marketing, and growth opportunities; uncover insights and identify high‑ROI levers for country performance.
Partner with Growth, Product Marketing, and Strategy to plan, execute, and evaluate initiatives that influence user growth and marketplace outcomes.
Develop and test data‑driven hypotheses; design robust experiments and campaign/feature evaluations, maintaining high measurement standards.
Build measurement frameworks, define OKRs, and develop user segmentation and channel attribution techniques to improve efficiency and decision quality.
Own end‑to‑end analytics: problem framing, instrumentation, data pipelines, modeling and experimentation (e.g., causal inference, forecasting, segmentation, attribution/MMM), and senior‑level storytelling.
Develop analytics tools and self‑serve assets (dashboards, QA/debugging utilities, data summarizers, result analysis helpers), including GenAI‑powered capabilities to accelerate insight generation.
Collaborate with Product, Engineering, and Data teams to productionize models, automate workflows, and improve data quality and governance.
Champion a data‑driven culture across the organisation, driving adoption of decision frameworks and measurable impact.
Qualifications
6+ years in Analytics, Business Intelligence, or Data Science, including 2+ years managing a team of analysts/data scientists.
Proficient in SQL and Python or R programming language.
Experience with cloud data warehouses (e.g., BigQuery, Snowflake) and BI tools (e.g., Power BI, Looker or Tableau).
Experience with big data technologies (e.g., Spark/PySpark), handling large datasets, and guiding complex ETL and data quality workflows.
Foundation in statistics with hands‑on industry experience running controlled experiments and causal analyses.
Demonstrated impact influencing marketing and growth decisions (e.g., attribution/MMM, segmentation, lifecycle/CRM, channel mix, incentives/pricing).
Ability to structure ambiguous business problems, evaluate options, propose novel solutions, and bring from prototype to adoption.
Experience leading expert teams, promoting a data‑driven culture, and supporting professional development.
Excellent communication and stakeholder management, including senior audiences.
AI proficiency who can use modern tools for analysis, write and optimize code with AI, build AI‑powered workflows, guide responsible adoption across teams, and rigorously evaluate AI outputs for reliability and impact.
Benefits
Term Life Insurance and comprehensive Medical Insurance.
GrabFlex to create a benefits package that suits your needs and aspirations.
Celebration moments with Parental and Birthday leave, and Love‑all‑Serve‑all (LASA) volunteering leave.
Confidential Grabber Assistance Programme to guide and uplift you through life’s challenges.
FlexWork arrangements such as differentiated hours.
EEO Statement We are committed to building an inclusive and equitable workplace that provides equal opportunity for Grabbers to grow and perform at their best. We consider all candidates fairly and equally regardless of nationality, ethnicity, race, religion, age, gender, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.
Referral Program Referral increases your chances of interviewing at Grab by 2x.
#J-18808-Ljbffr
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
5
Country and Marketing Analytics Manager
Petaling Jaya, Selangor
GrabTaxi Holdings Pte. Ltd.
Posted 13 days ago
Job Viewed
Job Description
About Grab and Our Workplace Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle‑free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.
Get to know our Team We're an analytics team partnering with Business Strategy, Marketplace, and Marketing to power decisions across Mobility (GrabCar/Grab Bike), Delivery (GrabFood, GrabMart), OmniCommerce, Financial Services (GrabPay), and Commercial (Partnerships, Ads, Brand Monetization). The Country & Marketing Analytics (CAMA) team acts as the countries analytics consultant and strategic partner for stakeholders such as business operation, strategy, marketing, and growth function, deciphering the impact on our business, our brand and our users growth, to augment the outcome of future initiatives.
Get to know the role As the Country and Marketing Analytics Manager, you will lead enterprise‑level analytics and deliver insights that shape strategy, marketplace health, marketing effectiveness, and investment across all business lines. You'll unify platform, marketplace, customer, merchant, and marketing data to support strategic planning and turn analytics into clear, action‑oriented recommendations. We're looking for a people‑first leader with sharp business acumen and technical depth—someone who grows, coaches, and inspires teams while bridging data science and business decisions.
This role is onsite and you will be reporting to our Senior Country & Marketing Analytics Manager.
The Critical Tasks You Will Perform
Lead, coach, and scale a high‑performing analytics team; support professional development and establish standards, rituals, and operating rhythms.
Explore business, marketing, and growth opportunities; uncover insights and identify high‑ROI levers for country performance.
Partner with Growth, Product Marketing, and Strategy to plan, execute, and evaluate initiatives that influence user growth and marketplace outcomes.
Develop and test data‑driven hypotheses; design robust experiments and campaign/feature evaluations, maintaining high measurement standards.
Build measurement frameworks, define OKRs, and develop user segmentations and channel attribution techniques to improve efficiency and decision quality.
Own end‑to‑end analytics: problem framing, instrumentation, data pipelines, modeling and experimentation (e.g., causal inference, forecasting, segmentation, attribution/MMM), and senior‑level storytelling.
Develop analytics tools and self‑serve assets (dashboards, QA/debugging utilities, data summarizers, result analysis helpers), including GenAI‑powered capabilities to accelerate insight generation.
Collaborate with Product, Engineering, and Data teams to productionize models, automate workflows, and improve data quality and governance.
Champion a data‑driven culture across the organisation, driving adoption of decision frameworks and measurable impact.
What Essential Skills You Will Need
6+ years in Analytics, Business Intelligence, or Data Science, including 2+ years managing a team of analysts/data scientists.
Proficient in SQL and Python or R programming language.
Experience with cloud data warehouses (e.g., BigQuery, Snowflake) and BI tools (such as Power BI, Looker or Tableau).
Experience with big data technologies (e.g., Spark/PySpark), handling large datasets, and guiding complex ETL and data quality workflows.
Foundation in statistics with hands‑on industry experience running controlled experiments and causal analyses.
Demonstrated impact influencing marketing and growth decisions (e.g., attribution/MMM, segmentation, lifecycle/CRM, channel mix, incentives/pricing).
Ability to structure ambiguous business problems, evaluate options, propose novel solutions, and bring from prototype to adoption.
Experience leading expert teams, promoting a data‑driven culture, and supporting professional development.
Excellent communication and stakeholder management, including senior audiences.
AI proficiency who can use modern tools for analysis, write and optimize code with AI, build AI‑powered workflows, guide responsible adoption across teams, and rigorously evaluate AI outputs for reliability and impact.
Life at Grab We care about your well‑being at Grab, here are some of the global benefits we offer:
We have your back with
Term Life Insurance
and comprehensive
Medical Insurance .
With
GrabFlex , create a benefits package that suits your needs and aspirations.
Celebrate moments that matter in life with loved ones through
Parental
and
Birthday leave , and give back to your communities through
Love-all-Serve-all (LASA)
volunteering leave.
We have a confidential
Grabber Assistance Programme
to guide and uplift you and your loved ones through life's challenges.
Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours.
What We Stand For At Grab We are committed to building an inclusive and equitable workplace that provides equal opportunity for Grabbers to grow and perform at their best. We consider all candidates fairly and equally regardless of nationality, ethnicity, race, religion, age, gender, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.
#J-18808-Ljbffr
Get to know our Team We're an analytics team partnering with Business Strategy, Marketplace, and Marketing to power decisions across Mobility (GrabCar/Grab Bike), Delivery (GrabFood, GrabMart), OmniCommerce, Financial Services (GrabPay), and Commercial (Partnerships, Ads, Brand Monetization). The Country & Marketing Analytics (CAMA) team acts as the countries analytics consultant and strategic partner for stakeholders such as business operation, strategy, marketing, and growth function, deciphering the impact on our business, our brand and our users growth, to augment the outcome of future initiatives.
Get to know the role As the Country and Marketing Analytics Manager, you will lead enterprise‑level analytics and deliver insights that shape strategy, marketplace health, marketing effectiveness, and investment across all business lines. You'll unify platform, marketplace, customer, merchant, and marketing data to support strategic planning and turn analytics into clear, action‑oriented recommendations. We're looking for a people‑first leader with sharp business acumen and technical depth—someone who grows, coaches, and inspires teams while bridging data science and business decisions.
This role is onsite and you will be reporting to our Senior Country & Marketing Analytics Manager.
The Critical Tasks You Will Perform
Lead, coach, and scale a high‑performing analytics team; support professional development and establish standards, rituals, and operating rhythms.
Explore business, marketing, and growth opportunities; uncover insights and identify high‑ROI levers for country performance.
Partner with Growth, Product Marketing, and Strategy to plan, execute, and evaluate initiatives that influence user growth and marketplace outcomes.
Develop and test data‑driven hypotheses; design robust experiments and campaign/feature evaluations, maintaining high measurement standards.
Build measurement frameworks, define OKRs, and develop user segmentations and channel attribution techniques to improve efficiency and decision quality.
Own end‑to‑end analytics: problem framing, instrumentation, data pipelines, modeling and experimentation (e.g., causal inference, forecasting, segmentation, attribution/MMM), and senior‑level storytelling.
Develop analytics tools and self‑serve assets (dashboards, QA/debugging utilities, data summarizers, result analysis helpers), including GenAI‑powered capabilities to accelerate insight generation.
Collaborate with Product, Engineering, and Data teams to productionize models, automate workflows, and improve data quality and governance.
Champion a data‑driven culture across the organisation, driving adoption of decision frameworks and measurable impact.
What Essential Skills You Will Need
6+ years in Analytics, Business Intelligence, or Data Science, including 2+ years managing a team of analysts/data scientists.
Proficient in SQL and Python or R programming language.
Experience with cloud data warehouses (e.g., BigQuery, Snowflake) and BI tools (such as Power BI, Looker or Tableau).
Experience with big data technologies (e.g., Spark/PySpark), handling large datasets, and guiding complex ETL and data quality workflows.
Foundation in statistics with hands‑on industry experience running controlled experiments and causal analyses.
Demonstrated impact influencing marketing and growth decisions (e.g., attribution/MMM, segmentation, lifecycle/CRM, channel mix, incentives/pricing).
Ability to structure ambiguous business problems, evaluate options, propose novel solutions, and bring from prototype to adoption.
Experience leading expert teams, promoting a data‑driven culture, and supporting professional development.
Excellent communication and stakeholder management, including senior audiences.
AI proficiency who can use modern tools for analysis, write and optimize code with AI, build AI‑powered workflows, guide responsible adoption across teams, and rigorously evaluate AI outputs for reliability and impact.
Life at Grab We care about your well‑being at Grab, here are some of the global benefits we offer:
We have your back with
Term Life Insurance
and comprehensive
Medical Insurance .
With
GrabFlex , create a benefits package that suits your needs and aspirations.
Celebrate moments that matter in life with loved ones through
Parental
and
Birthday leave , and give back to your communities through
Love-all-Serve-all (LASA)
volunteering leave.
We have a confidential
Grabber Assistance Programme
to guide and uplift you and your loved ones through life's challenges.
Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours.
What We Stand For At Grab We are committed to building an inclusive and equitable workplace that provides equal opportunity for Grabbers to grow and perform at their best. We consider all candidates fairly and equally regardless of nationality, ethnicity, race, religion, age, gender, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.
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6
Senior Executive, Retailer Customer Success (Analytics & Insights)
Petaling Jaya, Selangor
NielsenIQ
Posted 16 days ago
Job Viewed
Job Description
As Senior Executive, Retailer Customer Success, you will be an information resource expert, providing dedicated support to assigned clients across the market. You will collaborate closely with operations and account teams, to help client users leverage on suite of products/services and make informed business decisions. Assignments range from data extracts and validation, brand performance analyses, software applications training, creating syndicated reports, to assisting in projects that drive process excellence. Responsibilities
Be the day-to-day contact of Retailers clients, who contact our Client Support Centre by phone or email. You will advise clients on Retail Measurement Service resources and tools, data standards and analyses, audit and calculation methodologies, and other information services. Deliver analyses, charts and reports that are clear, concise and meaningful to clients. Engage effectively with multiple clients at a time, to ensure that deliverables meet/exceed expectations of timeliness and quality. Conduct regular reviews with Client Service and Operations teams, to monitor service delivery KPIs involving response times, quality levels and workflow efficiency. Key contributor role in identifying process improvement opportunities. Maintain timely communications with account teams and senior management, to keep stakeholders up-to-date on client requirements and call out any issues/ risks. Document records of client inquiries and resolutions, into activity logs and Knowledge Base file shares. Organize content for Resource Library, to help clients keep ahead of NielsenIQ practices and policies, service enhancements, technology updates, macro market dynamics and retail trends. Support senior management on developing Thought Leadership case studies. Successful candidates can look forward to a comprehensive training program. Qualifications
ABOUT YOU Curiosity drives your interest in what moves the market. You find potential in percentages. Managing time and deadlines comes naturally to you. You’re known for your impeccable organization. Connecting with clients matters to you, and that motivates you to sift through data for a new angle. You can identify the narratives behind numbers, and you’re always looking for what’s next. University degree in Business, Economics or related field; Marketing specialization is a plus Passionate in market intelligence, research analysis or Tech & Durables (T&D)industry is an advantage. 2- 3years of working experience in Market Research / T&D industry Excellent written and verbal communication; English proficiency is a must Highly competent in MS Excel and PowerPoint (pivot tables, functions, charts) Aptitude for numbers and meticulous Resourceful problem-solving and collaborative team player Experience in solution and process automation by leveraging technology Customer-oriented with good people skills; you will interact with a diverse group of clients Able to prioritize a varied workload, to manage concurrent deadlines while maintaining accuracy Fluent in Mandarin. Cantonese is an added advantage Additional Information
Our Benefits Flexible working environment Volunteer time off LinkedIn Learning Employee-Assistance-Program (EAP) About NIQ
NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population. For more information, visit NIQ.com Want to keep up with our latest updates? Follow us on: LinkedIn, Instagram, Twitter, Facebook Our commitment to Diversity, Equity, and Inclusion
At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence.All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws.We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact.To learn more about our ongoing efforts in diversity and inclusion, please visit the
Be the day-to-day contact of Retailers clients, who contact our Client Support Centre by phone or email. You will advise clients on Retail Measurement Service resources and tools, data standards and analyses, audit and calculation methodologies, and other information services. Deliver analyses, charts and reports that are clear, concise and meaningful to clients. Engage effectively with multiple clients at a time, to ensure that deliverables meet/exceed expectations of timeliness and quality. Conduct regular reviews with Client Service and Operations teams, to monitor service delivery KPIs involving response times, quality levels and workflow efficiency. Key contributor role in identifying process improvement opportunities. Maintain timely communications with account teams and senior management, to keep stakeholders up-to-date on client requirements and call out any issues/ risks. Document records of client inquiries and resolutions, into activity logs and Knowledge Base file shares. Organize content for Resource Library, to help clients keep ahead of NielsenIQ practices and policies, service enhancements, technology updates, macro market dynamics and retail trends. Support senior management on developing Thought Leadership case studies. Successful candidates can look forward to a comprehensive training program. Qualifications
ABOUT YOU Curiosity drives your interest in what moves the market. You find potential in percentages. Managing time and deadlines comes naturally to you. You’re known for your impeccable organization. Connecting with clients matters to you, and that motivates you to sift through data for a new angle. You can identify the narratives behind numbers, and you’re always looking for what’s next. University degree in Business, Economics or related field; Marketing specialization is a plus Passionate in market intelligence, research analysis or Tech & Durables (T&D)industry is an advantage. 2- 3years of working experience in Market Research / T&D industry Excellent written and verbal communication; English proficiency is a must Highly competent in MS Excel and PowerPoint (pivot tables, functions, charts) Aptitude for numbers and meticulous Resourceful problem-solving and collaborative team player Experience in solution and process automation by leveraging technology Customer-oriented with good people skills; you will interact with a diverse group of clients Able to prioritize a varied workload, to manage concurrent deadlines while maintaining accuracy Fluent in Mandarin. Cantonese is an added advantage Additional Information
Our Benefits Flexible working environment Volunteer time off LinkedIn Learning Employee-Assistance-Program (EAP) About NIQ
NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population. For more information, visit NIQ.com Want to keep up with our latest updates? Follow us on: LinkedIn, Instagram, Twitter, Facebook Our commitment to Diversity, Equity, and Inclusion
At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence.All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws.We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact.To learn more about our ongoing efforts in diversity and inclusion, please visit the
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This advertiser has chosen not to accept applicants from your region.
7
Customer Service Associate - Analytics & Insights
Kuala Lumpur, Kuala Lumpur
NielsenIQ
Posted 16 days ago
Job Viewed
Job Description
Overview
Customer Service Associate will be responsible for maintaining/ enhancing customer relationships, ensuring customer deliverables and queries are turned around efficiently using the proprietary NielsenIQ platforms. The job will focus on customer support through quality of deliverables, use of CSO/ MSD for task triaging and resolving customer requests to drive satisfactory customer experience. They are expected to be the first point of contact (through CSO/ MSD) for designated customers, ensuring efficient customer experience. Responsibilities
The person will execute, monitor, and continuously improve the delivery management and service-related tasks assigned to the workstream, including report, data and methodology-related queries. She/he will be an expert on NIQ processes and methodologies, playing an active role in improving deliverables’ quality & efficiency. Delivering outputs as per customer contractual terms, against stipulated success criteria and tracking mechanisms, aligning with customer on ways of working, and defining servicing elements of Joint Business Plan Responsible for Triaging of customer queries/ request (data, reports, resolution) across markets and customer category groups and tracking actions for improvement as needed Work in partnership with stipulated market teams in accordance with defined Job Aids and Process Design. Adhere to Performance KPIs to improve quality performances (on time delivery and data accuracy) and maintain work discipline. Operate in a hybrid physical-virtual and multi-cultural environment, liaising with stakeholders and colleagues. The role involves working in shifts starting around 11:00 a.m. MYT to align with the business hours of clients based in the Arabian Peninsula region Qualifications
Bachelors/ Masters Degree with preference to Business Administration/ Analyst, Mathematics, Statistics, Economics; or Bachelor in Engineering Preference to candidates having exposure to Power BI or Advanced Excel Analytical skills and aptitude for data and operational processes Project management aptitude (critical path, task sequencing, problem solving, etc.) English language proficiency: writing and verbal Soft Skills
Communicate clearly with customers Ability to translate technical details from different customer contexts Build network relationships in multi-cultural environment Troubleshooting using influencing skills Ability to work under pressure and ask for support when required Additional Information
Our Benefits
Flexible working environment Volunteer time off LinkedIn Learning Employee-Assistance-Program (EAP) About NIQ
NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population. For more information, visit NIQ.com Want to keep up with our latest updates? Follow us on: LinkedIn | Instagram | Twitter | Facebook Our commitment to Diversity, Equity, and Inclusion
NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center:
Customer Service Associate will be responsible for maintaining/ enhancing customer relationships, ensuring customer deliverables and queries are turned around efficiently using the proprietary NielsenIQ platforms. The job will focus on customer support through quality of deliverables, use of CSO/ MSD for task triaging and resolving customer requests to drive satisfactory customer experience. They are expected to be the first point of contact (through CSO/ MSD) for designated customers, ensuring efficient customer experience. Responsibilities
The person will execute, monitor, and continuously improve the delivery management and service-related tasks assigned to the workstream, including report, data and methodology-related queries. She/he will be an expert on NIQ processes and methodologies, playing an active role in improving deliverables’ quality & efficiency. Delivering outputs as per customer contractual terms, against stipulated success criteria and tracking mechanisms, aligning with customer on ways of working, and defining servicing elements of Joint Business Plan Responsible for Triaging of customer queries/ request (data, reports, resolution) across markets and customer category groups and tracking actions for improvement as needed Work in partnership with stipulated market teams in accordance with defined Job Aids and Process Design. Adhere to Performance KPIs to improve quality performances (on time delivery and data accuracy) and maintain work discipline. Operate in a hybrid physical-virtual and multi-cultural environment, liaising with stakeholders and colleagues. The role involves working in shifts starting around 11:00 a.m. MYT to align with the business hours of clients based in the Arabian Peninsula region Qualifications
Bachelors/ Masters Degree with preference to Business Administration/ Analyst, Mathematics, Statistics, Economics; or Bachelor in Engineering Preference to candidates having exposure to Power BI or Advanced Excel Analytical skills and aptitude for data and operational processes Project management aptitude (critical path, task sequencing, problem solving, etc.) English language proficiency: writing and verbal Soft Skills
Communicate clearly with customers Ability to translate technical details from different customer contexts Build network relationships in multi-cultural environment Troubleshooting using influencing skills Ability to work under pressure and ask for support when required Additional Information
Our Benefits
Flexible working environment Volunteer time off LinkedIn Learning Employee-Assistance-Program (EAP) About NIQ
NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population. For more information, visit NIQ.com Want to keep up with our latest updates? Follow us on: LinkedIn | Instagram | Twitter | Facebook Our commitment to Diversity, Equity, and Inclusion
NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center:
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This advertiser has chosen not to accept applicants from your region.
8
Senior Executive, Retailer Customer Success (Analytics & Insights) - Tech & Durables Vertical
Klang, Selangor
NielsenIQ
Posted 4 days ago
Job Viewed
Job Description
Senior Executive, Retailer Customer Success (Analytics & Insights) - Tech & Durables Vertical
Full-time Responsibilities
Be the day-to-day contact of Retailer clients, who contact our Client Support Centre by phone or email. You will advise clients on Retail Measurement Service resources and tools, data standards and analyses, audit and calculation methodologies, and other information services. Deliver analyses, charts and reports that are clear, concise and meaningful to clients. Engage effectively with multiple clients at a time, to ensure that deliverables meet/exceed expectations of timeliness and quality. Conduct regular reviews with Client Service and Operations teams, to monitor service delivery KPIs involving response times, quality levels and workflow efficiency. Key contributor role in identifying process improvement opportunities. Maintain timely communications with account teams and senior management, to keep stakeholders up-to-date on client requirements and call out any issues/ risks. Document records of client inquiries and resolutions, into activity logs and Knowledge Base file shares. Organize content for Resource Library, to help clients keep ahead of NielsenIQ practices and policies, service enhancements, technology updates, macro market dynamics and retail trends. Support senior management on developing Thought Leadership case studies. Successful candidates can look forward to a comprehensive training program. About You
Curiosity drives your interest in what moves the market. You find potential in percentages. Managing time and deadlines comes naturally to you. You’re known for your impeccable organization. Connecting with clients matters to you, and that motivates you to sift through data for a new angle. You can identify the narratives behind numbers, and you’re always looking for what’s next. University degree in Business, Economics or related field; Marketing specialization is a plus Passionate in market intelligence, research analysis or Tech & Durables (T&D) industry is an advantage. 2- 3 years of working experience in Market Research / T&D industry Excellent written and verbal communication; English proficiency is a must Highly competent in MS Excel and PowerPoint (pivot tables, functions, charts) Aptitude for numbers and meticulous Resourceful problem-solving and collaborative team player Experience in solution and process automation by leveraging technology Customer-oriented with good people skills; you will interact with a diverse group of clients Able to prioritize a varied workload, to manage concurrent deadlines while maintaining accuracy Flexible working environment Volunteer time off About NIQ
NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population. For more information, visit NIQ.com Want to keep up with our latest updates? Our commitment to Diversity, Equity, and Inclusion
At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence.All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws.We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact.To learn more about our ongoing efforts in diversity and inclusion, please visit the
Full-time Responsibilities
Be the day-to-day contact of Retailer clients, who contact our Client Support Centre by phone or email. You will advise clients on Retail Measurement Service resources and tools, data standards and analyses, audit and calculation methodologies, and other information services. Deliver analyses, charts and reports that are clear, concise and meaningful to clients. Engage effectively with multiple clients at a time, to ensure that deliverables meet/exceed expectations of timeliness and quality. Conduct regular reviews with Client Service and Operations teams, to monitor service delivery KPIs involving response times, quality levels and workflow efficiency. Key contributor role in identifying process improvement opportunities. Maintain timely communications with account teams and senior management, to keep stakeholders up-to-date on client requirements and call out any issues/ risks. Document records of client inquiries and resolutions, into activity logs and Knowledge Base file shares. Organize content for Resource Library, to help clients keep ahead of NielsenIQ practices and policies, service enhancements, technology updates, macro market dynamics and retail trends. Support senior management on developing Thought Leadership case studies. Successful candidates can look forward to a comprehensive training program. About You
Curiosity drives your interest in what moves the market. You find potential in percentages. Managing time and deadlines comes naturally to you. You’re known for your impeccable organization. Connecting with clients matters to you, and that motivates you to sift through data for a new angle. You can identify the narratives behind numbers, and you’re always looking for what’s next. University degree in Business, Economics or related field; Marketing specialization is a plus Passionate in market intelligence, research analysis or Tech & Durables (T&D) industry is an advantage. 2- 3 years of working experience in Market Research / T&D industry Excellent written and verbal communication; English proficiency is a must Highly competent in MS Excel and PowerPoint (pivot tables, functions, charts) Aptitude for numbers and meticulous Resourceful problem-solving and collaborative team player Experience in solution and process automation by leveraging technology Customer-oriented with good people skills; you will interact with a diverse group of clients Able to prioritize a varied workload, to manage concurrent deadlines while maintaining accuracy Flexible working environment Volunteer time off About NIQ
NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population. For more information, visit NIQ.com Want to keep up with our latest updates? Our commitment to Diversity, Equity, and Inclusion
At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence.All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws.We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact.To learn more about our ongoing efforts in diversity and inclusion, please visit the
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This advertiser has chosen not to accept applicants from your region.
9