28 Customer Insights jobs in Malaysia

Join to apply for the Executive / Senior Executive, Customer Insights & Analytics role at Allianz Malaysia

3 days ago Be among the first 25 applicants

Join to apply for the Executive / Senior Executive, Customer Insights & Analytics role at Allianz Malaysia

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Do you want to work in a high-trust culture where you’ll feel empowered to make decisions that result in impact?

We are seeking a skilled Customer Insights and Analyst to focus on mass customer data analytics and modeling. This role is pivotal in customer precision targeting and tracking customer campaign performance to drive customer growth and loyalty. The candidate will leverage advanced analytic techniques to dissect large datasets, identifying trends and opportunities that enhance customer engagement. Insights generated will support strategic decisions and optimize marketing efforts, ensuring impactful results

You'll be responsible for:

• Generate actionable customer insights and analytical to support customer and brand campaigns / initiatives to achieve desired goal / KPI from granular data points, such as identify potential target segment for marketing and communication, campaign performance tracking & reporting and pre & post campaign analysis.
• Key support in customer growth and loyalty strategic priorities through customer lifecycle analysis and profiling, identifying potential target segments for cross-sell, upsell and potential risks in customer churn. Conduct customer trend analysis to enhance and support distribution and customer activations (e.g., granular distribution and customer profile analysis, customer maturity and policy holding analysis, etc.)
• Key support in driving the implementation of internal Customer Satisfaction Index via analytics & insights development to optimize service pillars to meet business objectives.
• Key support in expanding data-mart data points and customer data modeling through close collaboration with various stakeholders (business owners, IT) to enrich customer insights to support business priorities and decision making.
• Manage and deliver regular business reporting on a timely basis.
• Key support in automating customer data analytics programs to optimize efficiency.
• Interpret customer data through large data sets from various sources (eg SQL dataset, excel, external market research data, and etc.) using analytical tools (SQL, SAP BO) and present analysis and actionable insights in clear manner to business stakeholders.
• Coach junior staff to improve their technical and method of preparing analytical/ campaign deliverables.
• Assist Chief market Management officer /Head of department with special projects management i.e. development of strategic deck using customer insights / market research.
• Undertake any other duties and responsibilities requested by the Management as when required.
  
  

• Bachelor's Degree in Data Analytics, Statistic or any relevant field.
• Proven working experience in customer data analytic preferably in the financial services industry with at least 3 years of experience in a similar capacity is an added advantage.
• Demonstrate strong analytical skills, with attention to detail and a result oriented.
• Ability to leverage AI tools like ChatGPT for automating routine tasks and enhancing productivity
  
  

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Business Development and Sales
• Industries Financial Services and Insurance

Referrals increase your chances of interviewing at Allianz Malaysia by 2x

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 days ago

Petaling Jaya, Selangor, Malaysia 16 hours ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Federal Territory of Kuala Lumpur, Malaysia 2 months ago

Petaling Jaya, Selangor, Malaysia 6 days ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 months ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 10 hours ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 4 weeks ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 months ago

Sepang, Selangor, Malaysia MYR5,000.00-MYR6,000.00 1 week ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 months ago

Kota Damansara, Selangor, Malaysia 1 week ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 month ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

About the Role:

You will support data-driven decision-making by analysing internal and external data, resolving data quality or integrity issues, creating accurate and insightful reports, and developing dashboards and visualizations. You will support research projects and Marketing Operations and provide insights to business decision-makers. You will report to the Senior Manager - Business Intelligence.

This role is intended to be a hybrid position, working from our KL office, but we are also open to hiring remotely. You will ideally start in October 2025.

You Will:

• Gather, clean, and analyse data from multiple sources to identify trends, patterns, and insights that support our goals.

• Define Segmentation models across the Association's Propositions, Programs and audiences

• Ensure the accuracy and integrity of data used for reporting by performing regular data audits and troubleshooting issues to promote confidence in a single source of truth.

• Design interactive dashboards and reports that track our performance, using relevant tools (e.g., Tableau, Power BI, Qlik).

• Use data visualization best practices to present complex data in a clear and personalized manner for partners.

• Maintain close working relationship with IT teams to help monitor and improve data and improve existing intelligence tools and systems to improve analysis.

• Conduct ad-hoc support to business leaders and teams including answering specific business questions with relevant data insights.

• Use a hybrid work schedule

You Have:

• Bachelor's degree in Business, Computer Science, Data Science, Statistics, or a related field.

• 3+ years of experience in building dashboards and delivery insights to business teams

• Experience using Python and Power BI

How We Support You:

We provide flexibility to help you achieve a good work-life balance. You'll be part of a global, diverse team who foster an environment of inclusion and belonging where you are valued for who you are and where you come from.

We offer benefit options in and out of the workplace, including healthcare, retirement, annual leave, parental leave, an employee assistance program. We care about our employees' welfare and focus our benefits package on the benefits which support your wellbeing. We also recognize that everyone has different priorities, so in addition to our core benefits to support your health we offer flexible options for you to choose benefits that are right for you, your family and your lifestyle.

We believe in non-stop learning and are committed to investing in learning opportunities that help you reach your full potential and support your continued development.

About Us:

At The Association, a Great Place to Work-Certified company, we are transforming the accounting and finance profession. We are future-focused, empowering the world's most accomplished accountants to stay relevant, meet today's demands, and prepare for tomorrow's challenges through quality education, resources, and training.

Learn more about The Association on LinkedIn and our Career Site .

#LI-Hybrid #GreatPlacetoWork

We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

Nestlé Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Join to apply for the Regional Procurement Manager - Marketing Insights role at Nestlé

Nestlé Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

1 day ago Be among the first 25 applicants

Join to apply for the Regional Procurement Manager - Marketing Insights role at Nestlé

• Genuine opportunities for career development, training and personal development.
• Attractive and dynamic international working environment.
• Flexible work policies in terms of working hours and remote work.
  
  

• Location: Kuala Lumpur, Malaysia
• Company: Nestrade Procurement Division
• Act. Rate: Full-Time Act. Rate 100 %
• Type of contract: Permanent
• Genuine opportunities for career development, training and personal development.
• Attractive and dynamic international working environment.
• Flexible work policies in terms of working hours and remote work.
  
  

• Contributing to the global sourcing strategy while implementing a strong communication and supplier management plan.
• Negotiating contracts ensuring the most beneficial commercial agreements with suppliers in line with the strategy.
• Managing the relationship with various stakeholders to integrate category plans and outcomes in local budgets and planning.
• Identifying improvement opportunities and leading regional/global projects for cost, supply and efficiency optimization.
• Leading the planning and reviewing of supplier contracts & SLAs with functional partners.
• Assuring synergies between various Nestle sites, directing all potential efforts to obtain best opportunities for cost optimization and fulfill company targets.
  
  

• Extensive experience in procurement, including previous experience handling marketing services (ideally marketing insights).
• Demonstrated success in risk management, responsible sourcing and supplier relationship management in a multinational organization.
• Proven experience in optimizing portfolios through continuous improvement and cost reduction activities.
• Excellent communication and negotiation skills, with the ability to influence and collaborate with diverse stakeholders.
• Ability to successfully lead projects and implement change in a complex, multicultural environment organization.
• Previous experience in a regional role, or experience across various Markets is desirable.
• Fluency in English essential; bilingual abilities are advantageous.
  
  

• Seniority level Associate

• Employment type Full-time

• Job function Purchasing and Supply Chain
• Industries Food and Beverage Services

Referrals increase your chances of interviewing at Nestlé by 2x

Get notified about new Regional Procurement Manager jobs in Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia .

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago

Petaling Jaya, Selangor, Malaysia 3 months ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Petaling Jaya, Selangor, Malaysia 2 months ago

Federal Territory of Kuala Lumpur, Malaysia 2 days ago

Federal Territory of Kuala Lumpur, Malaysia 21 hours ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 4 days ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 month ago

Petaling Jaya, Selangor, Malaysia 4 months ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 days ago

WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 5 days ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 4 days ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Federal Territory of Kuala Lumpur, Malaysia 2 weeks ago

Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Petaling Jaya, Selangor, Malaysia 2 days ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

Petaling Jaya, Selangor, Malaysia 7 months ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 day ago

WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

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Position snapshot

• Company: Nestrade Procurement Division
• Act. Rate: Full-Time Act. Rate 100 %
• Type of contract: Permanent
• Genuine opportunities for career development, training and personal development.
• Attractive and dynamic international working environment.
• Flexible work policies in terms of working hours and remote work.

Position summary

We are seeking an experienced Regional Procurement Manager – Marketing Insights to join our team managing commercial and sourcing activities for Marketing Insights suppliers used by Nestlé worldwide.

Reporting to the Global Category Leader, your main responsibility will be to define and implement the category strategy on a regional level utilizing strategic sourcing processes, tools and policies.

As strategic partner of the business, we help the company achieve sustainable growth and we ensure responsibly sourced supply and value creation. Located in hubs in Switzerland, Panama and Malaysia, our division provides a range of services, including the management of procurement for specific raw materials, packaging, indirect materials and other services. We also support markets with managing local spend.

For you, this will be the opportunity to become a real strategic partner – delivering sustainable value and working with the business, for the business.

A day in a life of a Regional Procurement Manager – Marketing Insights

• Contributing to the global sourcing strategy while implementing a strong communication and supplier management plan.
• Negotiating contracts ensuring the most beneficial commercial agreements with suppliers in line with the strategy.
• Managing the relationship with various stakeholders to integrate category plans and outcomes in local budgets and planning.
• Identifying improvement opportunities and leading regional/global projects for cost, supply and efficiency optimization.
• Leading the planning and reviewing of supplier contracts & SLAs with functional partners.
• Assuring synergies between various Nestle sites, directing all potential efforts to obtain best opportunities for cost optimization and fulfill company targets.

What makes you successful

• Extensive experience in procurement, including previous experience handling marketing services (ideally marketing insights).
• Demonstrated success in risk management, responsible sourcing and supplier relationship management in a multinational organization.
• Proven experience in optimizing portfolios through continuous improvement and cost reduction activities.
• Excellent communication and negotiation skills, with the ability to influence and collaborate with diverse stakeholders.
• Ability to successfully lead projects and implement change in a complex, multicultural environment organization.
• Previous experience in a regional role, or experience across various Markets is desirable.
• Fluency in English essential; bilingual abilities are advantageous.

Kuala Lumpur, Malaysia

If your profile matches our needs, we will be looking forward to receiving your application in English.

At Nestlé, we want to help shape a better and healthier world, inspire people to live healthier lives and deliver impact at a scale and pace that makes a difference. We do this by fostering a diverse, friendly, supportive, and collaborative environment, that creates positive disruption, embraces innovation, and empowers people and teams to win.

We aim to hire friendly, respectful, inspiring people who care about the people’s lives that we touch every single day.

Be a force for good. Join Nestlé and visit us on

Position snapshot

• Company: Nestrade Procurement Division
• Act. Rate: Full-Time Act. Rate 100 %
• Type of contract: Permanent
• Genuine opportunities for career development, training and personal development.
• Attractive and dynamic international working environment.
• Flexible work policies in terms of working hours and remote work.

Position summary

We are seeking an experienced Regional Procurement Manager – Marketing Insights to join our team managing commercial and sourcing activities for Marketing Insights suppliers used by Nestlé worldwide.

Reporting to the Global Category Leader, your main responsibility will be to define and implement the category strategy on a regional level utilizing strategic sourcing processes, tools and policies.

As strategic partner of the business, we help the company achieve sustainable growth and we ensure responsibly sourced supply and value creation. Located in hubs in Switzerland, Panama and Malaysia, our division provides a range of services, including the management of procurement for specific raw materials, packaging, indirect materials and other services. We also support markets with managing local spend.

For you, this will be the opportunity to become a real strategic partner – delivering sustainable value and working with the business, for the business.

A day in a life of a Regional Procurement Manager – Marketing Insights

• Contributing to the global sourcing strategy while implementing a strong communication and supplier management plan.
• Negotiating contracts ensuring the most beneficial commercial agreements with suppliers in line with the strategy.
• Managing the relationship with various stakeholders to integrate category plans and outcomes in local budgets and planning.
• Identifying improvement opportunities and leading regional/global projects for cost, supply and efficiency optimization.
• Leading the planning and reviewing of supplier contracts & SLAs with functional partners.
• Assuring synergies between various Nestle sites, directing all potential efforts to obtain best opportunities for cost optimization and fulfill company targets.

What makes you successful

• Extensive experience in procurement, including previous experience handling marketing services (ideally marketing insights).
• Demonstrated success in risk management, responsible sourcing and supplier relationship management in a multinational organization.
• Proven experience in optimizing portfolios through continuous improvement and cost reduction activities.
• Excellent communication and negotiation skills, with the ability to influence and collaborate with diverse stakeholders.
• Ability to successfully lead projects and implement change in a complex, multicultural environment organization.
• Previous experience in a regional role, or experience across various Markets is desirable.
• Fluency in English essential; bilingual abilities are advantageous.

Kuala Lumpur, Malaysia

If your profile matches our needs, we will be looking forward to receiving your application in English.

At Nestlé, we want to help shape a better and healthier world, inspire people to live healthier lives and deliver impact at a scale and pace that makes a difference. We do this by fostering a diverse, friendly, supportive, and collaborative environment, that creates positive disruption, embraces innovation, and empowers people and teams to win.

We aim to hire friendly, respectful, inspiring people who care about the people’s lives that we touch every single day.

Be a force for good. Join Nestlé and visit us on

About the Role:

You will support data-driven decision-making by analysing internal and external data, resolving data quality or integrity issues, creating accurate and insightful reports, and developing dashboards and visualizations. You will support research projects and Marketing Operations and provide insights to business decision-makers. You will report to the Senior Manager - Business Intelligence.

This role is intended to be a hybrid position, working from our KL office, but we are also open to hiring remotely. You will ideally start in October 2025.

You Will:

• Gather, clean, and analyse data from multiple sources to identify trends, patterns, and insights that support our goals.

• Define Segmentation models across the Association's Propositions, Programs and audiences

• Ensure the accuracy and integrity of data used for reporting by performing regular data audits and troubleshooting issues to promote confidence in a single source of truth.

• Design interactive dashboards and reports that track our performance, using relevant tools (e.g., Tableau, Power BI, Qlik).

• Use data visualization best practices to present complex data in a clear and personalized manner for partners.

• Maintain close working relationship with IT teams to help monitor and improve data and improve existing intelligence tools and systems to improve analysis.

• Conduct ad-hoc support to business leaders and teams including answering specific business questions with relevant data insights.

• Use a hybrid work schedule

You Have:

• Bachelor's degree in Business, Computer Science, Data Science, Statistics, or a related field.

• 3+ years of experience in building dashboards and delivery insights to business teams

• Experience using Python and Power BI

How We Support You:

We provide flexibility to help you achieve a good work-life balance. You'll be part of a global, diverse team who foster an environment of inclusion and belonging where you are valued for who you are and where you come from.

We offer benefit options in and out of the workplace, including healthcare, retirement, annual leave, parental leave, an employee assistance program. We care about our employees' welfare and focus our benefits package on the benefits which support your wellbeing. We also recognize that everyone has different priorities, so in addition to our core benefits to support your health we offer flexible options for you to choose benefits that are right for you, your family and your lifestyle.

We believe in non-stop learning and are committed to investing in learning opportunities that help you reach your full potential and support your continued development.

About Us:

At The Association, a Great Place to Work-Certified company, we are transforming the accounting and finance profession. We are future-focused, empowering the world's most accomplished accountants to stay relevant, meet today's demands, and prepare for tomorrow's challenges through quality education, resources, and training.

Learn more about The Association on LinkedIn and our Career Site .

#LI-Hybrid #GreatPlacetoWork

We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.