What Jobs are available for Vp Of Customer Success in Malaysia?

Overview

Customer Retention Executive role at MHA Consultancy Services Sdn Bhd. Base pay range

This range is provided by MHA Consultancy Services Sdn Bhd. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Job Responsibilities

Proactively reach out to existing customers to understand their needs and offer suitable loan solutions. Build strong relationships with loyal customers to increase engagement and satisfaction. Follow up on loan applications, assist in resolving issues, and ensure smooth processing. Achieve individual targets for customer activation, conversion rate, and satisfaction scores. Collaborate with the team to improve customer communication and retention processes. Job Requirements

SPM/STPM/Diploma/Degree in any field Fresh graduate is welcome to apply Prior experience in customer service, call center, or tele sales is an advantage Fluent in Bahasa Malaysia (spoken & written) is preferably. Fluent in Mandarin (spoken & written) is an advantage. Able to work under pressure and meet daily targets Willing to work shift schedules, including weekends and public holidays Positive attitude and good problem-solving skills Job Details

Type: Permanent Position: Customer Retention Executive - Sales (Loan & Financing) Basic Salary: RM3,000 + Commission Work Mode: Weekday On-site; Weekend & PH Work From Home Working Hours: 6 working days per week; can self arrange off day Project: Personal Financing, Loan Job Benefits

Basic salary + Commission EPF, SOCSO, and EIS contributions On-the-job training provided Career advancement opportunities Supportive team environment Staff activities

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Job Summary

Customer Retention Executive - Sales (Loan & Financing) role with MHA Consultancy Services Sdn Bhd. Base pay range is provided by the employer; your actual pay will be based on skills and experience. Base pay range

This range is provided by MHA Consultancy Services Sdn Bhd. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Responsibilities

Proactively reach out to existing customers to understand their needs and offer suitable loan solutions. Build strong relationships with loyal customers to increase engagement and satisfaction. Follow up on loan applications, assist in resolving issues, and ensure smooth processing. Achieve individual targets for customer activation, conversion rate, and satisfaction scores. Collaborate with the team to improve customer communication and retention processes. Qualifications

SPM/STPM/Diploma/Degree in any field Fresh graduate is welcome to apply Prior experience in customer service, call center, or tele sales is an advantage Fluent in Bahasa Malaysia (spoken & written) is preferably Fluent in Mandarin (spoken & written) is an advantage Able to work under pressure and meet daily targets Willing to work shift schedules, including weekends and public holidays Positive attitude and good problem-solving skills Job Intro

Type: Permanent Customer Retention Executive - Sales (Loan & Financing) Basic Salary: RM3,000 + Commission Work Mode: Weekday On-site; Weekend & PH Work From Home Working Hours: 6 working days per week; can self arrange off day Project: Personal Financing, Loan Job Benefits

Basic salary + Commission EPF, SOCSO, and EIS contributions On-the-job training provided Career advancement opportunities Supportive team environment Staff activities Additional Information

Seniority level: Entry level Employment type: Full-time Job function: Customer Service Industries: Human Resources Services Get notified about new Customer Coordinator jobs in Kuala Lumpur, Malaysia and explore related opportunities.

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Join to apply for the

Customer Success Manager - Retention

role at

The Access Group We’re looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow. Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them. Job Overview As a

Digital CSM - Retention Specialist

within the Customer Success function, you will be responsible for managing and owning customer cancellation and downsell requests across our SHR and Paytronix portfolios in order to retain customers, reduce churn and improve the Gross Retention Rate. Key Responsibilities

Manage customer cancellation and downsell requests across SHR and Paytronix portfolios with focus on long-tail customer segments Engage with customers through multiple channels including telephone, videocalls, email, and digital touchpoints to address concerns and identify retention opportunities Execute proven retention playbooks and strategies developed from Access's successful European retention programs that have saved £50 million annually Take ownership of retention cases while collaborating effectively with cross-functional teams including Digital CSM, Sales, and Product teams to resolve customer needs Develop and maintain comprehensive knowledge of Access Hospitality Americas' products, customer segments, and competitive landscape to effectively support retention efforts Meet and exceed retention targets and KPIs including Save Rate, Saved Value, and customer satisfaction metrics Utilize Salesforce and other CRM tools to track retention activities, document customer interactions, and capture feedback to analyze churn trends and identify improvement areas Experience, Skills and Competencies

3+ years of experience in sales, customer service, retention, or customer success roles, preferably in SaaS or hospitality technology Fluent communication skills in English, both written and verbal, with ability to conduct professional conversations across multiple channels Excellent problem-solving abilities and conflict resolution skills with proven track record of turning challenging conversations into positive outcomes Ability to work independently during US hours, manage time efficiently, and handle multiple retention cases simultaneously The Access Group is one of the largest UK-headquartered business management software providers. We are committed to creating a welcoming and inclusive environment where everyone can thrive.

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"We're not in the shipping business; we're in the information business" -Peter Rose, Expeditors Founder
As a Fortune 500 company, Expeditors employs more than 15,000 trained professionals in a worldwide network of over 300 locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems. Our services include the consolidation and forwarding of air or ocean freight, customs brokerage, vendor consolidation, cargo insurance, time-definite transportation, order management, warehousing, distribution and customized logistics solutions. Expeditors is headquartered in Seattle, Washington.
+ To perform the coordinating role and focus on specific designated customers of the company and take ownership.
+ To participate in customer service reviews, customers satisfaction surveys and making analysis for the designated customers and for Account Management department.
+ To proactively providing administrative assistance to the Account Management department.
+ To handle designated customer inquiries.
+ To work closely with the account managers to uncover customer requirements, qualify opportunities and propose the right solution.
+ To work together with the customer account managers to safeguard strategic relationships with the designated key accounts.
+ To review and implement process improvement where applicable.
+ To be responsible for special projects as deemed necessary by the management
+ Degree with 1-2 years' working experience in logistics or supply chain industry
+ Good English Language skills
+ Proficiency in MS Office Applications
Expeditors offers excellent benefits:
+ Employee Stock Purchase Plan
+ Training and Personnel Development Program
All your information will be kept confidential according to EEO guidelines.

Job Title:
Associate, Account Management
Job Description
The Associate, Account Management oversees a team of analytic staff, developing the analytic strategy in support of call center performance improvement initiatives. This position oversees a team that assesses processes having a negative impact on customer satisfaction scores and other key metrics and oversees the design and implementation of initiatives to improve those scores.
**Essential Functions/Core Responsibilities**
- Oversees the implementation of analytic and process improvement activities for smaller accounts and/or lines of business within a larger, more complex account in conjunction with business unit and support groups
- Leads a team of Associate Analysts, Analysts, or Sr. Analysts to deliver high quality analysis and clear recommendations that create value for clients. Oversees the delivery of consultative recommendations to clients, drawing from information captured from the team and leveraging prior experience
- Ensures consistency of approach, quality of insight and accuracy of delivery across programs
- Oversees descriptive and statistical analysis, qualitative process documentation via interviews, focus groups, and side by side or remote observations, recommendation development and initiative measurement
- Provides technical guidance, answering questions, strategizing analytical framework and work plan development, checking and validating results and findings, etc.
- Communicates results of detailed data analysis in way that ties to business impacts and is compelling to stakeholders and clients
- Co-leads internal and external client presentations of key insights, gap assessments, solution recommendations, and initiative success measurement
- Establishes metrics to be used for performance monitoring and reporting; directs the measurement of initiatives
- Builds relationships with peers in Operations and support groups to understand current operational processes and identify possible gaps that may be contributing to lower key metric results
- Ensures that standards are incorporated into the project and to process improvement efforts
- Demonstrates an understanding of internal profitability drivers and is accountable for actual hours versus budget for self and team
- Assists in carrying out departmental goals and objectives
**Candidate Profile**
- Bachelor's degree in related field from a four-year college or university with four to six years of relevant experience (with at least one year of Progressive Management Experience) preferred
- One or more year(s) call center experience or equivalent working knowledge of call centers preferred
- Six Sigma Green or Black Belt certification preferred
- Ability to handle confidential information with discretion and tact
- Proven experience with data analysis, linkage of multiple data sets and development of keen business insights rooted in an analytic approach
- Passionate about producing high quality analytics deliverables and communicating results to a broad audience
- Intellectual curiosity with a desire for continuous testing and actionable change
- Ability to apply quantitative and/or qualitative research and data analysis techniques to improve operational processes
- Possess skills to motivate teams and operate effectively in a fast paced, high energy environment
- Possess skills to guide individuals toward goal achievement using negotiation and teamwork/collaboration
- Possess skills to guide individuals toward goal achievement using negotiation and teamwork/collaboration
- Strong ability to coach, develop action plans which maximize performance and provide effective feedback
- Strong communication skills, both written and verbal
- Desire to work in demanding project environments where deadlines must be met
- Ability to adapt quickly to project/team scope changes
- Experience with statistical concepts and applications
- Proficient in Microsoft Office
**Career Level Description**
Receives assignments as objectives with goals and processes in which to meet the goals. Interacts with Team Managers/Leaders/Supervisors and team members, other functional areas, management, and outside vendors to complete objectives. Set priorities for Team Managers/Leaders/Supervisors and team members , and coordinates and supervises the daily activities. In charge of handling large and / or multiple lines of business . Drives direct reports to achieve set metrics and business goals thru coaching, mentoring and providing regular feedback. Decisions are guided by policies, procedures and business plan; receives guidance and oversight from manager and/or director. Depending on the size of the program may act as an Operations Manager.
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Location:
MYS Kuala Lumpur - Menara Exchange 106, Level 6, Lingkaran TRX, Jalan Tun Razak
Language Requirements:
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (

Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 18,000 trained professionals in a worldwide network of over 340 locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems. Our services include the consolidation and forwarding of air or ocean freight, customs brokerage, vendor consolidation, cargo insurance, time-definite transportation, order management, warehousing, distribution and customized logistics solutions.
At Expeditors, we pride ourselves on being a solutions-based organization and take time to understand each customer's individual business needs. As a non-asset based organization, we have considerable flexibility when managing customers' supply chains. Due to our relationships with local suppliers and global air and ocean partners, we can provide customers with the best routing and pricing options. Our comprehensive, flexible spectrum of services is supported by leading-edge information technology that provides a high level of visibility from end to end.
& Project Coordination
+ Collaborate with Operations to monitor shipment project execution and milestones for key customers.
+ Support Monthly/Quarterly Business Reviews (MBR/QBR) by preparing and optimizing data and content.
+ Monitor performance against Key Performance Indicators (KPIs) or Service Level Agreements (SLAs) and highlight exceptions to relevant teams.
+
+ Quotation & Documentation Support
+ Support and Coordinate with Account Manager and Product teams in the relevant branches to gather data and rates for RFQs and quotations.
+ Maintain and communicate rate details, handling instructions, and Standard Operating Procedures (SOPs) for assigned accounts.
+
+ Exception & Performance Reporting
+ Monitor and communicate exceptions to Account Managers, Operations and Customers, by generating reports on (but not limited to) shipment status, freight spend, brokerage delays, and other key metrics.
+ Produce exception reports with Operations and Account Managers for continuous improvement.
+
+ Billing & Payment Coordination
+ Work closely with the Account Receivable (AR) team and Payment Center to follow up on outstanding payments.
+ Ensure EDI billing accuracy and alignment with customer SOPs.
+ Coordinate with all parties to confirm proper EDI messaging is received.
+ PowerPoint skills - the Account Management Coordinator will produce high quality customer-facing presentations
+ Excel skills - the Account Management Coordinator will generate different types of reports from Expeditors' proprietary systems and preparate pivot tables and charts based on customer' or Expeditors' requirements
+ PowerBI skills (desirable) - basic knowledge of updating or refreshing data, using filters, etc.
+ Logistics industry experience (desirable)
+ Basic EDI skills
+ Basic Accounting skills
Expeditors offers excellent benefits:
+ 13 Months
+ Allowance
+ Employee Stock Purchase Plan
+ Training and Personnel Development Program
+ Growth opportunities within the company

Overview

Reporting to the Commercial Director, you will form part of the department’s leadership team, helping shape the commercial strategy of foodpanda. You will be leading a national team of team leads and individual Account Managers to manage overall vendor experience and drive business growth. These tasks include, but are not limited to: Scale the team according to the growing portfolio of partnered brands, manage the team incentive schemes, identify the growth areas to motivate the team in achieving monthly targets Ideate and develop growth strategies through cross-functional collaboration e.g. top line growth through vendor commission and/or commercial terms renegotiation Maintain and monitor restaurant operational performance metrics to ensure portfolio compliance is aligned with company standards Be the local owner of the wide array of deals and promotions packages for partnered restaurants that includes sales and advertising revenue growth. Be involved in the end-to-end process of bringing deals live, including direct communication with restaurant partners when necessary Work with internal teams & regional teams to enhance vendor engagement and overall usage experience What you need to be successful

6-10 years’ experience in account management-related field Proven leadership ability, with minimum 5 years' team management experience, to motivate and execute within a fast-paced, aggressive target environment to meet both short- and long-term business objectives Prior eCommerce, technology, or F&B experience is highly valued Experience in facing C-level externals would be a plus Track record of solid data analysis, understanding sales numbers and monitoring daily metrics to drive business process improvement Who we are

foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform. Our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. What’s in it for you

What We Offer A dynamic and challenging work environment. A company committed to developing you personally and professionally. A great working atmosphere with regular company and team events. A vibrant and international team committed to diversity and inclusion. Responsibility from day one in a fast growing and global company. Other benefits include free food, health and dental insurance, and learning and development opportunities!

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“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder As a Fortune 500 company, Expeditors employs more than 15,000 trained professionals in a worldwide network of over 300 locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems. Our services include the consolidation and forwarding of air or ocean freight, customs brokerage, vendor consolidation, cargo insurance, time-definite transportation, order management, warehousing, distribution and customized logistics solutions. Expeditors is headquartered in Seattle, Washington. Job Description

To perform the coordinating role and focus on specific designated customers of the company and take ownership. To participate in customer service reviews, customers satisfaction surveys and making analysis for the designated customers and for Account Management department. To proactively providing administrative assistance to the Account Management department. To work closely with the account managers to uncover customer requirements, qualify opportunities and propose the right solution. To work together with the customer account managers to safeguard strategic relationships with the designated key accounts. To review and implement process improvement where applicable. To be responsible for special projects as deemed necessary by the management Qualifications

Degree with 1-2 years' working experience in logistics or supply chain industry Proficiency in MS Office Applications Additional Information

Expeditors offers excellent benefits: Employee Stock Purchase Plan Training and Personnel Development Program All your information will be kept confidential according to EEO guidelines. Job Location #J-18808-Ljbffr

Client Relationship Management:

Serve as the main point of contact for clients, especially Tier 1/Corporate accounts, ensuring timely communication on campaign status and plans. Performance Tracking & Reporting:

Monitor, report, and review campaign progress, providing detailed weekly/monthly updates to management and recurring reports to customers. Renewal & Contract Management:

Proactively engage with existing consumers to discuss renewal opportunities and manage new contract agreements. Sales Lead Verification:

Conduct cold/warm calling to verify potential buyer leads from marketing campaigns (e.g., Facebook/Company Websites) before internal distribution, ensuring accuracy of information. Client Onboarding Support:

Execute onboarding for new consumers, handling inquiries and assisting overseas clients by coordinating with internal teams. Data Management:

Accurately record and maintain all campaign and communication status data.

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