What Jobs are available for Customer Success Specialist in Malaysia?
Showing 3556 Customer Success Specialist jobs in Malaysia
Customer Success Specialist
Kuala Lumpur, Kuala Lumpur
Rapsodo
Posted 2 days ago
Job Viewed
Job Description
Rapsodo is a sports technology company that uses computer vision and machine learning to help all athletes maximize their performance. Our proprietary technology applications range from helping PGA Tour golfers optimize their launch conditions to allowing professional baseball pitchers to increase the efficiency of their breaking balls. Current partners include Major League Baseball (USA), Nippon Professional Baseball (Japan), Golf Digest (USA), PGA (USA), Japan Golf Association (Japan) and many more. As Rapsodo continues to grow and expand our business internationally, we are looking for a hands-on, driven, and empathetic Customer Success Specialist with a passion for collaborating and making a difference to join our team. The main focus of the Customer Success Specialist is to support the Customer Success team in Japan while providing secondary support for other markets. The ideal candidate should have strong communication skills, cross-cultural understanding, and problem-solving skills. To succeed in this role, you will also have a commitment to continuous improvement, excellent organization skills, high resiliency and adaptability within a complex and fast-paced environment. Duties & Responsibilities
Customer Communication & Support for Japan (40%) Respond to customer inquiries via email, phone, and support platforms in a timely and professional manner. Troubleshoot product issues and guide customers through setup, usage, and best practices. Escalate technical issues to the appropriate internal teams and follow up to ensure resolution. Maintain detailed records of customer interactions and feedback in CRM (Salesforce) and support systems. Customer Education & Engagement for Japan (40%) Support product education initiatives such as virtual training sessions, webinars, and documentation. Support product launches and marketing campaigns with creation of customer-facing materials across different formats. Assist in onboarding B2B customers, ensuring smooth implementation and early success milestones. Cross-Functional Collaboration for Japan and Other Responsibilities (20%) Work closely with Sales, Product, and Marketing teams to ensure customer needs are met. Provide feedback from customer interactions to inform product improvements and service enhancements. Support creation of Golf marketing assets for non-Japan markets Participate in monthly Japan office meetings and contribute to team reviews and planning Qualifications
Bachelor’s degree 2-4 years of experience in Customer Support, Marketing or Business Strong written and verbal communication skills in Japanese (minimum JLPT N2 or equivalent) Fluency in English Highly organized with a strong attention to detail Action oriented with the ability to handle multiple projects and meet deadlines Excellent organizational and time management skills Proficient with Microsoft Office Suite and related software Self-starter with a strong desire to learn Excellent presentation, verbal and written communication skills Passion for sports- Baseball & Golf a plus
#J-18808-Ljbffr
Customer Communication & Support for Japan (40%) Respond to customer inquiries via email, phone, and support platforms in a timely and professional manner. Troubleshoot product issues and guide customers through setup, usage, and best practices. Escalate technical issues to the appropriate internal teams and follow up to ensure resolution. Maintain detailed records of customer interactions and feedback in CRM (Salesforce) and support systems. Customer Education & Engagement for Japan (40%) Support product education initiatives such as virtual training sessions, webinars, and documentation. Support product launches and marketing campaigns with creation of customer-facing materials across different formats. Assist in onboarding B2B customers, ensuring smooth implementation and early success milestones. Cross-Functional Collaboration for Japan and Other Responsibilities (20%) Work closely with Sales, Product, and Marketing teams to ensure customer needs are met. Provide feedback from customer interactions to inform product improvements and service enhancements. Support creation of Golf marketing assets for non-Japan markets Participate in monthly Japan office meetings and contribute to team reviews and planning Qualifications
Bachelor’s degree 2-4 years of experience in Customer Support, Marketing or Business Strong written and verbal communication skills in Japanese (minimum JLPT N2 or equivalent) Fluency in English Highly organized with a strong attention to detail Action oriented with the ability to handle multiple projects and meet deadlines Excellent organizational and time management skills Proficient with Microsoft Office Suite and related software Self-starter with a strong desire to learn Excellent presentation, verbal and written communication skills Passion for sports- Baseball & Golf a plus
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0
Customer Success Specialist
Kuching, Sarawak
Rapsodo
Posted 2 days ago
Job Viewed
Job Description
Rapsodo is a sports technology company that uses computer vision and machine learning to help all athletes maximize their performance. Our proprietary technology applications range from helping PGA Tour golfers optimize their launch conditions to allowing professional baseball pitchers to increase the efficiency of their breaking balls. Current partners include Major League Baseball (USA), Nippon Professional Baseball (Japan), Golf Digest (USA), PGA (USA), Japan Golf Association (Japan) and many more. As Rapsodo continues to grow and expand our business internationally, we are looking for a hands-on, driven, and empathetic Customer Success Specialist with a passion for collaborating and making a difference to join our team. The main focus of the Customer Success Specialist is to support the Customer Success team in Japan while providing secondary support for other markets. The ideal candidate should have strong communication skills, cross-cultural understanding, and problem-solving skills. To succeed in this role, you will also have a commitment to continuous improvement, excellent organization skills, high resiliency and adaptability within a complex and fast-paced environment. Duties & Responsibilities
Customer Communication & Support for Japan (40%) Respond to customer inquiries via email, phone, and support platforms in a timely and professional manner. Troubleshoot product issues and guide customers through setup, usage, and best practices. Escalate technical issues to the appropriate internal teams and follow up to ensure resolution. Maintain detailed records of customer interactions and feedback in CRM (Salesforce) and support systems. Customer Education & Engagement for Japan (40%) Support product education initiatives such as virtual training sessions, webinars, and documentation. Support product launches and marketing campaigns with creation of customer-facing materials across different formats. Assist in onboarding B2B customers, ensuring smooth implementation and early success milestones. Cross-Functional Collaboration for Japan and Other Responsibilities (20%) Work closely with Sales, Product, and Marketing teams to ensure customer needs are met. Provide feedback from customer interactions to inform product improvements and service enhancements. Support creation of Golf marketing assets for non-Japan markets Participate in monthly Japan office meetings and contribute to team reviews and planning Qualifications
Bachelor’s degree 2-4 years of experience in Customer Support, Marketing or Business Strong written and verbal communication skills in Japanese (minimum JLPT N2 or equivalent) Fluency in English Highly organized with a strong attention to detail Action oriented with the ability to handle multiple projects and meet deadlines Excellent organizational and time management skills Proficient with Microsoft Office Suite and related software Self-starter with a strong desire to learn Excellent presentation, verbal and written communication skills Passion for sports- Baseball & Golf a plus
#J-18808-Ljbffr
Customer Communication & Support for Japan (40%) Respond to customer inquiries via email, phone, and support platforms in a timely and professional manner. Troubleshoot product issues and guide customers through setup, usage, and best practices. Escalate technical issues to the appropriate internal teams and follow up to ensure resolution. Maintain detailed records of customer interactions and feedback in CRM (Salesforce) and support systems. Customer Education & Engagement for Japan (40%) Support product education initiatives such as virtual training sessions, webinars, and documentation. Support product launches and marketing campaigns with creation of customer-facing materials across different formats. Assist in onboarding B2B customers, ensuring smooth implementation and early success milestones. Cross-Functional Collaboration for Japan and Other Responsibilities (20%) Work closely with Sales, Product, and Marketing teams to ensure customer needs are met. Provide feedback from customer interactions to inform product improvements and service enhancements. Support creation of Golf marketing assets for non-Japan markets Participate in monthly Japan office meetings and contribute to team reviews and planning Qualifications
Bachelor’s degree 2-4 years of experience in Customer Support, Marketing or Business Strong written and verbal communication skills in Japanese (minimum JLPT N2 or equivalent) Fluency in English Highly organized with a strong attention to detail Action oriented with the ability to handle multiple projects and meet deadlines Excellent organizational and time management skills Proficient with Microsoft Office Suite and related software Self-starter with a strong desire to learn Excellent presentation, verbal and written communication skills Passion for sports- Baseball & Golf a plus
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1
Customer Success Specialist
Ipoh, Perak
Rapsodo
Posted 2 days ago
Job Viewed
Job Description
Rapsodo is a sports technology company that uses computer vision and machine learning to help all athletes maximize their performance. Our proprietary technology applications range from helping PGA Tour golfers optimize their launch conditions to allowing professional baseball pitchers to increase the efficiency of their breaking balls. Current partners include Major League Baseball (USA), Nippon Professional Baseball (Japan), Golf Digest (USA), PGA (USA), Japan Golf Association (Japan) and many more. As Rapsodo continues to grow and expand our business internationally, we are looking for a hands-on, driven, and empathetic Customer Success Specialist with a passion for collaborating and making a difference to join our team. The main focus of the Customer Success Specialist is to support the Customer Success team in Japan while providing secondary support for other markets. The ideal candidate should have strong communication skills, cross-cultural understanding, and problem-solving skills. To succeed in this role, you will also have a commitment to continuous improvement, excellent organization skills, high resiliency and adaptability within a complex and fast-paced environment. Duties & Responsibilities
Customer Communication & Support for Japan (40%) Respond to customer inquiries via email, phone, and support platforms in a timely and professional manner. Troubleshoot product issues and guide customers through setup, usage, and best practices. Escalate technical issues to the appropriate internal teams and follow up to ensure resolution. Maintain detailed records of customer interactions and feedback in CRM (Salesforce) and support systems. Customer Education & Engagement for Japan (40%) Support product education initiatives such as virtual training sessions, webinars, and documentation. Support product launches and marketing campaigns with creation of customer-facing materials across different formats. Assist in onboarding B2B customers, ensuring smooth implementation and early success milestones. Cross-Functional Collaboration for Japan and Other Responsibilities (20%) Work closely with Sales, Product, and Marketing teams to ensure customer needs are met. Provide feedback from customer interactions to inform product improvements and service enhancements. Support creation of Golf marketing assets for non-Japan markets Participate in monthly Japan office meetings and contribute to team reviews and planning Qualifications
Bachelor’s degree 2-4 years of experience in Customer Support, Marketing or Business Strong written and verbal communication skills in Japanese (minimum JLPT N2 or equivalent) Fluency in English Highly organized with a strong attention to detail Action oriented with the ability to handle multiple projects and meet deadlines Excellent organizational and time management skills Proficient with Microsoft Office Suite and related software Self-starter with a strong desire to learn Excellent presentation, verbal and written communication skills Passion for sports- Baseball & Golf a plus
#J-18808-Ljbffr
Customer Communication & Support for Japan (40%) Respond to customer inquiries via email, phone, and support platforms in a timely and professional manner. Troubleshoot product issues and guide customers through setup, usage, and best practices. Escalate technical issues to the appropriate internal teams and follow up to ensure resolution. Maintain detailed records of customer interactions and feedback in CRM (Salesforce) and support systems. Customer Education & Engagement for Japan (40%) Support product education initiatives such as virtual training sessions, webinars, and documentation. Support product launches and marketing campaigns with creation of customer-facing materials across different formats. Assist in onboarding B2B customers, ensuring smooth implementation and early success milestones. Cross-Functional Collaboration for Japan and Other Responsibilities (20%) Work closely with Sales, Product, and Marketing teams to ensure customer needs are met. Provide feedback from customer interactions to inform product improvements and service enhancements. Support creation of Golf marketing assets for non-Japan markets Participate in monthly Japan office meetings and contribute to team reviews and planning Qualifications
Bachelor’s degree 2-4 years of experience in Customer Support, Marketing or Business Strong written and verbal communication skills in Japanese (minimum JLPT N2 or equivalent) Fluency in English Highly organized with a strong attention to detail Action oriented with the ability to handle multiple projects and meet deadlines Excellent organizational and time management skills Proficient with Microsoft Office Suite and related software Self-starter with a strong desire to learn Excellent presentation, verbal and written communication skills Passion for sports- Baseball & Golf a plus
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2
Customer Success Specialist
Batu Pahat
Rapsodo
Posted 2 days ago
Job Viewed
Job Description
Rapsodo is a sports technology company that uses computer vision and machine learning to help all athletes maximize their performance. Our proprietary technology applications range from helping PGA Tour golfers optimize their launch conditions to allowing professional baseball pitchers to increase the efficiency of their breaking balls. Current partners include Major League Baseball (USA), Nippon Professional Baseball (Japan), Golf Digest (USA), PGA (USA), Japan Golf Association (Japan) and many more. As Rapsodo continues to grow and expand our business internationally, we are looking for a hands-on, driven, and empathetic Customer Success Specialist with a passion for collaborating and making a difference to join our team. The main focus of the Customer Success Specialist is to support the Customer Success team in Japan while providing secondary support for other markets. The ideal candidate should have strong communication skills, cross-cultural understanding, and problem-solving skills. To succeed in this role, you will also have a commitment to continuous improvement, excellent organization skills, high resiliency and adaptability within a complex and fast-paced environment. Duties & Responsibilities
Customer Communication & Support for Japan (40%) Respond to customer inquiries via email, phone, and support platforms in a timely and professional manner. Troubleshoot product issues and guide customers through setup, usage, and best practices. Escalate technical issues to the appropriate internal teams and follow up to ensure resolution. Maintain detailed records of customer interactions and feedback in CRM (Salesforce) and support systems. Customer Education & Engagement for Japan (40%) Support product education initiatives such as virtual training sessions, webinars, and documentation. Support product launches and marketing campaigns with creation of customer-facing materials across different formats. Assist in onboarding B2B customers, ensuring smooth implementation and early success milestones. Cross-Functional Collaboration for Japan and Other Responsibilities (20%) Work closely with Sales, Product, and Marketing teams to ensure customer needs are met. Provide feedback from customer interactions to inform product improvements and service enhancements. Support creation of Golf marketing assets for non-Japan markets Participate in monthly Japan office meetings and contribute to team reviews and planning Qualifications
Bachelor’s degree 2-4 years of experience in Customer Support, Marketing or Business Strong written and verbal communication skills in Japanese (minimum JLPT N2 or equivalent) Fluency in English Highly organized with a strong attention to detail Action oriented with the ability to handle multiple projects and meet deadlines Excellent organizational and time management skills Proficient with Microsoft Office Suite and related software Self-starter with a strong desire to learn Excellent presentation, verbal and written communication skills Passion for sports- Baseball & Golf a plus
#J-18808-Ljbffr
Customer Communication & Support for Japan (40%) Respond to customer inquiries via email, phone, and support platforms in a timely and professional manner. Troubleshoot product issues and guide customers through setup, usage, and best practices. Escalate technical issues to the appropriate internal teams and follow up to ensure resolution. Maintain detailed records of customer interactions and feedback in CRM (Salesforce) and support systems. Customer Education & Engagement for Japan (40%) Support product education initiatives such as virtual training sessions, webinars, and documentation. Support product launches and marketing campaigns with creation of customer-facing materials across different formats. Assist in onboarding B2B customers, ensuring smooth implementation and early success milestones. Cross-Functional Collaboration for Japan and Other Responsibilities (20%) Work closely with Sales, Product, and Marketing teams to ensure customer needs are met. Provide feedback from customer interactions to inform product improvements and service enhancements. Support creation of Golf marketing assets for non-Japan markets Participate in monthly Japan office meetings and contribute to team reviews and planning Qualifications
Bachelor’s degree 2-4 years of experience in Customer Support, Marketing or Business Strong written and verbal communication skills in Japanese (minimum JLPT N2 or equivalent) Fluency in English Highly organized with a strong attention to detail Action oriented with the ability to handle multiple projects and meet deadlines Excellent organizational and time management skills Proficient with Microsoft Office Suite and related software Self-starter with a strong desire to learn Excellent presentation, verbal and written communication skills Passion for sports- Baseball & Golf a plus
#J-18808-Ljbffr
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3
Customer Success Specialist
Kuah, Kedah
Rapsodo
Posted 2 days ago
Job Viewed
Job Description
Rapsodo is a sports technology company that uses computer vision and machine learning to help all athletes maximize their performance. Our proprietary technology applications range from helping PGA Tour golfers optimize their launch conditions to allowing professional baseball pitchers to increase the efficiency of their breaking balls. Current partners include Major League Baseball (USA), Nippon Professional Baseball (Japan), Golf Digest (USA), PGA (USA), Japan Golf Association (Japan) and many more. As Rapsodo continues to grow and expand our business internationally, we are looking for a hands-on, driven, and empathetic Customer Success Specialist with a passion for collaborating and making a difference to join our team. The main focus of the Customer Success Specialist is to support the Customer Success team in Japan while providing secondary support for other markets. The ideal candidate should have strong communication skills, cross-cultural understanding, and problem-solving skills. To succeed in this role, you will also have a commitment to continuous improvement, excellent organization skills, high resiliency and adaptability within a complex and fast-paced environment. Duties & Responsibilities
Customer Communication & Support for Japan (40%) Respond to customer inquiries via email, phone, and support platforms in a timely and professional manner. Troubleshoot product issues and guide customers through setup, usage, and best practices. Escalate technical issues to the appropriate internal teams and follow up to ensure resolution. Maintain detailed records of customer interactions and feedback in CRM (Salesforce) and support systems. Customer Education & Engagement for Japan (40%) Support product education initiatives such as virtual training sessions, webinars, and documentation. Support product launches and marketing campaigns with creation of customer-facing materials across different formats. Assist in onboarding B2B customers, ensuring smooth implementation and early success milestones. Cross-Functional Collaboration for Japan and Other Responsibilities (20%) Work closely with Sales, Product, and Marketing teams to ensure customer needs are met. Provide feedback from customer interactions to inform product improvements and service enhancements. Support creation of Golf marketing assets for non-Japan markets Participate in monthly Japan office meetings and contribute to team reviews and planning Qualifications
Bachelor’s degree 2-4 years of experience in Customer Support, Marketing or Business Strong written and verbal communication skills in Japanese (minimum JLPT N2 or equivalent) Fluency in English Highly organized with a strong attention to detail Action oriented with the ability to handle multiple projects and meet deadlines Excellent organizational and time management skills Proficient with Microsoft Office Suite and related software Self-starter with a strong desire to learn Excellent presentation, verbal and written communication skills Passion for sports- Baseball & Golf a plus
#J-18808-Ljbffr
Customer Communication & Support for Japan (40%) Respond to customer inquiries via email, phone, and support platforms in a timely and professional manner. Troubleshoot product issues and guide customers through setup, usage, and best practices. Escalate technical issues to the appropriate internal teams and follow up to ensure resolution. Maintain detailed records of customer interactions and feedback in CRM (Salesforce) and support systems. Customer Education & Engagement for Japan (40%) Support product education initiatives such as virtual training sessions, webinars, and documentation. Support product launches and marketing campaigns with creation of customer-facing materials across different formats. Assist in onboarding B2B customers, ensuring smooth implementation and early success milestones. Cross-Functional Collaboration for Japan and Other Responsibilities (20%) Work closely with Sales, Product, and Marketing teams to ensure customer needs are met. Provide feedback from customer interactions to inform product improvements and service enhancements. Support creation of Golf marketing assets for non-Japan markets Participate in monthly Japan office meetings and contribute to team reviews and planning Qualifications
Bachelor’s degree 2-4 years of experience in Customer Support, Marketing or Business Strong written and verbal communication skills in Japanese (minimum JLPT N2 or equivalent) Fluency in English Highly organized with a strong attention to detail Action oriented with the ability to handle multiple projects and meet deadlines Excellent organizational and time management skills Proficient with Microsoft Office Suite and related software Self-starter with a strong desire to learn Excellent presentation, verbal and written communication skills Passion for sports- Baseball & Golf a plus
#J-18808-Ljbffr
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4
Customer Success Specialist
Johor, Johor
Rapsodo
Posted 2 days ago
Job Viewed
Job Description
Rapsodo is a sports technology company that uses computer vision and machine learning to help all athletes maximize their performance. Our proprietary technology applications range from helping PGA Tour golfers optimize their launch conditions to allowing professional baseball pitchers to increase the efficiency of their breaking balls. Current partners include Major League Baseball (USA), Nippon Professional Baseball (Japan), Golf Digest (USA), PGA (USA), Japan Golf Association (Japan) and many more. As Rapsodo continues to grow and expand our business internationally, we are looking for a hands-on, driven, and empathetic Customer Success Specialist with a passion for collaborating and making a difference to join our team. The main focus of the Customer Success Specialist is to support the Customer Success team in Japan while providing secondary support for other markets. The ideal candidate should have strong communication skills, cross-cultural understanding, and problem-solving skills. To succeed in this role, you will also have a commitment to continuous improvement, excellent organization skills, high resiliency and adaptability within a complex and fast-paced environment. Duties & Responsibilities
Customer Communication & Support for Japan (40%) Respond to customer inquiries via email, phone, and support platforms in a timely and professional manner. Troubleshoot product issues and guide customers through setup, usage, and best practices. Escalate technical issues to the appropriate internal teams and follow up to ensure resolution. Maintain detailed records of customer interactions and feedback in CRM (Salesforce) and support systems. Customer Education & Engagement for Japan (40%) Support product education initiatives such as virtual training sessions, webinars, and documentation. Support product launches and marketing campaigns with creation of customer-facing materials across different formats. Assist in onboarding B2B customers, ensuring smooth implementation and early success milestones. Cross-Functional Collaboration for Japan and Other Responsibilities (20%) Work closely with Sales, Product, and Marketing teams to ensure customer needs are met. Provide feedback from customer interactions to inform product improvements and service enhancements. Support creation of Golf marketing assets for non-Japan markets Participate in monthly Japan office meetings and contribute to team reviews and planning Qualifications
Bachelor’s degree 2-4 years of experience in Customer Support, Marketing or Business Strong written and verbal communication skills in Japanese (minimum JLPT N2 or equivalent) Fluency in English Highly organized with a strong attention to detail Action oriented with the ability to handle multiple projects and meet deadlines Excellent organizational and time management skills Proficient with Microsoft Office Suite and related software Self-starter with a strong desire to learn Excellent presentation, verbal and written communication skills Passion for sports- Baseball & Golf a plus
#J-18808-Ljbffr
Customer Communication & Support for Japan (40%) Respond to customer inquiries via email, phone, and support platforms in a timely and professional manner. Troubleshoot product issues and guide customers through setup, usage, and best practices. Escalate technical issues to the appropriate internal teams and follow up to ensure resolution. Maintain detailed records of customer interactions and feedback in CRM (Salesforce) and support systems. Customer Education & Engagement for Japan (40%) Support product education initiatives such as virtual training sessions, webinars, and documentation. Support product launches and marketing campaigns with creation of customer-facing materials across different formats. Assist in onboarding B2B customers, ensuring smooth implementation and early success milestones. Cross-Functional Collaboration for Japan and Other Responsibilities (20%) Work closely with Sales, Product, and Marketing teams to ensure customer needs are met. Provide feedback from customer interactions to inform product improvements and service enhancements. Support creation of Golf marketing assets for non-Japan markets Participate in monthly Japan office meetings and contribute to team reviews and planning Qualifications
Bachelor’s degree 2-4 years of experience in Customer Support, Marketing or Business Strong written and verbal communication skills in Japanese (minimum JLPT N2 or equivalent) Fluency in English Highly organized with a strong attention to detail Action oriented with the ability to handle multiple projects and meet deadlines Excellent organizational and time management skills Proficient with Microsoft Office Suite and related software Self-starter with a strong desire to learn Excellent presentation, verbal and written communication skills Passion for sports- Baseball & Golf a plus
#J-18808-Ljbffr
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5
Customer Success Specialist
Subang Jaya, Selangor
Rapsodo
Posted 2 days ago
Job Viewed
Job Description
Rapsodo is a sports technology company that uses computer vision and machine learning to help all athletes maximize their performance. Our proprietary technology applications range from helping PGA Tour golfers optimize their launch conditions to allowing professional baseball pitchers to increase the efficiency of their breaking balls. Current partners include Major League Baseball (USA), Nippon Professional Baseball (Japan), Golf Digest (USA), PGA (USA), Japan Golf Association (Japan) and many more. As Rapsodo continues to grow and expand our business internationally, we are looking for a hands-on, driven, and empathetic Customer Success Specialist with a passion for collaborating and making a difference to join our team. The main focus of the Customer Success Specialist is to support the Customer Success team in Japan while providing secondary support for other markets. The ideal candidate should have strong communication skills, cross-cultural understanding, and problem-solving skills. To succeed in this role, you will also have a commitment to continuous improvement, excellent organization skills, high resiliency and adaptability within a complex and fast-paced environment. Duties & Responsibilities
Customer Communication & Support for Japan (40%) Respond to customer inquiries via email, phone, and support platforms in a timely and professional manner. Troubleshoot product issues and guide customers through setup, usage, and best practices. Escalate technical issues to the appropriate internal teams and follow up to ensure resolution. Maintain detailed records of customer interactions and feedback in CRM (Salesforce) and support systems. Customer Education & Engagement for Japan (40%) Support product education initiatives such as virtual training sessions, webinars, and documentation. Support product launches and marketing campaigns with creation of customer-facing materials across different formats. Assist in onboarding B2B customers, ensuring smooth implementation and early success milestones. Cross-Functional Collaboration for Japan and Other Responsibilities (20%) Work closely with Sales, Product, and Marketing teams to ensure customer needs are met. Provide feedback from customer interactions to inform product improvements and service enhancements. Support creation of Golf marketing assets for non-Japan markets Participate in monthly Japan office meetings and contribute to team reviews and planning Qualifications
Bachelor’s degree 2-4 years of experience in Customer Support, Marketing or Business Strong written and verbal communication skills in Japanese (minimum JLPT N2 or equivalent) Fluency in English Highly organized with a strong attention to detail Action oriented with the ability to handle multiple projects and meet deadlines Excellent organizational and time management skills Proficient with Microsoft Office Suite and related software Self-starter with a strong desire to learn Excellent presentation, verbal and written communication skills Passion for sports- Baseball & Golf a plus
#J-18808-Ljbffr
Customer Communication & Support for Japan (40%) Respond to customer inquiries via email, phone, and support platforms in a timely and professional manner. Troubleshoot product issues and guide customers through setup, usage, and best practices. Escalate technical issues to the appropriate internal teams and follow up to ensure resolution. Maintain detailed records of customer interactions and feedback in CRM (Salesforce) and support systems. Customer Education & Engagement for Japan (40%) Support product education initiatives such as virtual training sessions, webinars, and documentation. Support product launches and marketing campaigns with creation of customer-facing materials across different formats. Assist in onboarding B2B customers, ensuring smooth implementation and early success milestones. Cross-Functional Collaboration for Japan and Other Responsibilities (20%) Work closely with Sales, Product, and Marketing teams to ensure customer needs are met. Provide feedback from customer interactions to inform product improvements and service enhancements. Support creation of Golf marketing assets for non-Japan markets Participate in monthly Japan office meetings and contribute to team reviews and planning Qualifications
Bachelor’s degree 2-4 years of experience in Customer Support, Marketing or Business Strong written and verbal communication skills in Japanese (minimum JLPT N2 or equivalent) Fluency in English Highly organized with a strong attention to detail Action oriented with the ability to handle multiple projects and meet deadlines Excellent organizational and time management skills Proficient with Microsoft Office Suite and related software Self-starter with a strong desire to learn Excellent presentation, verbal and written communication skills Passion for sports- Baseball & Golf a plus
#J-18808-Ljbffr
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6
Customer Success Specialist
Kulai, Johor
Rapsodo
Posted 2 days ago
Job Viewed
Job Description
Rapsodo is a sports technology company that uses computer vision and machine learning to help all athletes maximize their performance. Our proprietary technology applications range from helping PGA Tour golfers optimize their launch conditions to allowing professional baseball pitchers to increase the efficiency of their breaking balls. Current partners include Major League Baseball (USA), Nippon Professional Baseball (Japan), Golf Digest (USA), PGA (USA), Japan Golf Association (Japan) and many more. As Rapsodo continues to grow and expand our business internationally, we are looking for a hands-on, driven, and empathetic Customer Success Specialist with a passion for collaborating and making a difference to join our team. The main focus of the Customer Success Specialist is to support the Customer Success team in Japan while providing secondary support for other markets. The ideal candidate should have strong communication skills, cross-cultural understanding, and problem-solving skills. To succeed in this role, you will also have a commitment to continuous improvement, excellent organization skills, high resiliency and adaptability within a complex and fast-paced environment. Duties & Responsibilities
Customer Communication & Support for Japan (40%) Respond to customer inquiries via email, phone, and support platforms in a timely and professional manner. Troubleshoot product issues and guide customers through setup, usage, and best practices. Escalate technical issues to the appropriate internal teams and follow up to ensure resolution. Maintain detailed records of customer interactions and feedback in CRM (Salesforce) and support systems. Customer Education & Engagement for Japan (40%) Support product education initiatives such as virtual training sessions, webinars, and documentation. Support product launches and marketing campaigns with creation of customer-facing materials across different formats. Assist in onboarding B2B customers, ensuring smooth implementation and early success milestones. Cross-Functional Collaboration for Japan and Other Responsibilities (20%) Work closely with Sales, Product, and Marketing teams to ensure customer needs are met. Provide feedback from customer interactions to inform product improvements and service enhancements. Support creation of Golf marketing assets for non-Japan markets Participate in monthly Japan office meetings and contribute to team reviews and planning Qualifications
Bachelor’s degree 2-4 years of experience in Customer Support, Marketing or Business Strong written and verbal communication skills in Japanese (minimum JLPT N2 or equivalent) Fluency in English Highly organized with a strong attention to detail Action oriented with the ability to handle multiple projects and meet deadlines Excellent organizational and time management skills Proficient with Microsoft Office Suite and related software Self-starter with a strong desire to learn Excellent presentation, verbal and written communication skills Passion for sports- Baseball & Golf a plus
#J-18808-Ljbffr
Customer Communication & Support for Japan (40%) Respond to customer inquiries via email, phone, and support platforms in a timely and professional manner. Troubleshoot product issues and guide customers through setup, usage, and best practices. Escalate technical issues to the appropriate internal teams and follow up to ensure resolution. Maintain detailed records of customer interactions and feedback in CRM (Salesforce) and support systems. Customer Education & Engagement for Japan (40%) Support product education initiatives such as virtual training sessions, webinars, and documentation. Support product launches and marketing campaigns with creation of customer-facing materials across different formats. Assist in onboarding B2B customers, ensuring smooth implementation and early success milestones. Cross-Functional Collaboration for Japan and Other Responsibilities (20%) Work closely with Sales, Product, and Marketing teams to ensure customer needs are met. Provide feedback from customer interactions to inform product improvements and service enhancements. Support creation of Golf marketing assets for non-Japan markets Participate in monthly Japan office meetings and contribute to team reviews and planning Qualifications
Bachelor’s degree 2-4 years of experience in Customer Support, Marketing or Business Strong written and verbal communication skills in Japanese (minimum JLPT N2 or equivalent) Fluency in English Highly organized with a strong attention to detail Action oriented with the ability to handle multiple projects and meet deadlines Excellent organizational and time management skills Proficient with Microsoft Office Suite and related software Self-starter with a strong desire to learn Excellent presentation, verbal and written communication skills Passion for sports- Baseball & Golf a plus
#J-18808-Ljbffr
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7
Customer Success Specialist
Seri Kembangan
Rapsodo
Posted 2 days ago
Job Viewed
Job Description
Rapsodo is a sports technology company that uses computer vision and machine learning to help all athletes maximize their performance. Our proprietary technology applications range from helping PGA Tour golfers optimize their launch conditions to allowing professional baseball pitchers to increase the efficiency of their breaking balls. Current partners include Major League Baseball (USA), Nippon Professional Baseball (Japan), Golf Digest (USA), PGA (USA), Japan Golf Association (Japan) and many more. As Rapsodo continues to grow and expand our business internationally, we are looking for a hands-on, driven, and empathetic Customer Success Specialist with a passion for collaborating and making a difference to join our team. The main focus of the Customer Success Specialist is to support the Customer Success team in Japan while providing secondary support for other markets. The ideal candidate should have strong communication skills, cross-cultural understanding, and problem-solving skills. To succeed in this role, you will also have a commitment to continuous improvement, excellent organization skills, high resiliency and adaptability within a complex and fast-paced environment. Duties & Responsibilities
Customer Communication & Support for Japan (40%) Respond to customer inquiries via email, phone, and support platforms in a timely and professional manner. Troubleshoot product issues and guide customers through setup, usage, and best practices. Escalate technical issues to the appropriate internal teams and follow up to ensure resolution. Maintain detailed records of customer interactions and feedback in CRM (Salesforce) and support systems. Customer Education & Engagement for Japan (40%) Support product education initiatives such as virtual training sessions, webinars, and documentation. Support product launches and marketing campaigns with creation of customer-facing materials across different formats. Assist in onboarding B2B customers, ensuring smooth implementation and early success milestones. Cross-Functional Collaboration for Japan and Other Responsibilities (20%) Work closely with Sales, Product, and Marketing teams to ensure customer needs are met. Provide feedback from customer interactions to inform product improvements and service enhancements. Support creation of Golf marketing assets for non-Japan markets Participate in monthly Japan office meetings and contribute to team reviews and planning Qualifications
Bachelor’s degree 2-4 years of experience in Customer Support, Marketing or Business Strong written and verbal communication skills in Japanese (minimum JLPT N2 or equivalent) Fluency in English Highly organized with a strong attention to detail Action oriented with the ability to handle multiple projects and meet deadlines Excellent organizational and time management skills Proficient with Microsoft Office Suite and related software Self-starter with a strong desire to learn Excellent presentation, verbal and written communication skills Passion for sports- Baseball & Golf a plus
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Customer Communication & Support for Japan (40%) Respond to customer inquiries via email, phone, and support platforms in a timely and professional manner. Troubleshoot product issues and guide customers through setup, usage, and best practices. Escalate technical issues to the appropriate internal teams and follow up to ensure resolution. Maintain detailed records of customer interactions and feedback in CRM (Salesforce) and support systems. Customer Education & Engagement for Japan (40%) Support product education initiatives such as virtual training sessions, webinars, and documentation. Support product launches and marketing campaigns with creation of customer-facing materials across different formats. Assist in onboarding B2B customers, ensuring smooth implementation and early success milestones. Cross-Functional Collaboration for Japan and Other Responsibilities (20%) Work closely with Sales, Product, and Marketing teams to ensure customer needs are met. Provide feedback from customer interactions to inform product improvements and service enhancements. Support creation of Golf marketing assets for non-Japan markets Participate in monthly Japan office meetings and contribute to team reviews and planning Qualifications
Bachelor’s degree 2-4 years of experience in Customer Support, Marketing or Business Strong written and verbal communication skills in Japanese (minimum JLPT N2 or equivalent) Fluency in English Highly organized with a strong attention to detail Action oriented with the ability to handle multiple projects and meet deadlines Excellent organizational and time management skills Proficient with Microsoft Office Suite and related software Self-starter with a strong desire to learn Excellent presentation, verbal and written communication skills Passion for sports- Baseball & Golf a plus
#J-18808-Ljbffr
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Customer Success Specialist
Miri, Sarawak
Rapsodo
Posted 2 days ago
Job Viewed
Job Description
Rapsodo is a sports technology company that uses computer vision and machine learning to help all athletes maximize their performance. Our proprietary technology applications range from helping PGA Tour golfers optimize their launch conditions to allowing professional baseball pitchers to increase the efficiency of their breaking balls. Current partners include Major League Baseball (USA), Nippon Professional Baseball (Japan), Golf Digest (USA), PGA (USA), Japan Golf Association (Japan) and many more. As Rapsodo continues to grow and expand our business internationally, we are looking for a hands-on, driven, and empathetic Customer Success Specialist with a passion for collaborating and making a difference to join our team. The main focus of the Customer Success Specialist is to support the Customer Success team in Japan while providing secondary support for other markets. The ideal candidate should have strong communication skills, cross-cultural understanding, and problem-solving skills. To succeed in this role, you will also have a commitment to continuous improvement, excellent organization skills, high resiliency and adaptability within a complex and fast-paced environment. Duties & Responsibilities
Customer Communication & Support for Japan (40%) Respond to customer inquiries via email, phone, and support platforms in a timely and professional manner. Troubleshoot product issues and guide customers through setup, usage, and best practices. Escalate technical issues to the appropriate internal teams and follow up to ensure resolution. Maintain detailed records of customer interactions and feedback in CRM (Salesforce) and support systems. Customer Education & Engagement for Japan (40%) Support product education initiatives such as virtual training sessions, webinars, and documentation. Support product launches and marketing campaigns with creation of customer-facing materials across different formats. Assist in onboarding B2B customers, ensuring smooth implementation and early success milestones. Cross-Functional Collaboration for Japan and Other Responsibilities (20%) Work closely with Sales, Product, and Marketing teams to ensure customer needs are met. Provide feedback from customer interactions to inform product improvements and service enhancements. Support creation of Golf marketing assets for non-Japan markets Participate in monthly Japan office meetings and contribute to team reviews and planning Qualifications
Bachelor’s degree 2-4 years of experience in Customer Support, Marketing or Business Strong written and verbal communication skills in Japanese (minimum JLPT N2 or equivalent) Fluency in English Highly organized with a strong attention to detail Action oriented with the ability to handle multiple projects and meet deadlines Excellent organizational and time management skills Proficient with Microsoft Office Suite and related software Self-starter with a strong desire to learn Excellent presentation, verbal and written communication skills Passion for sports- Baseball & Golf a plus
#J-18808-Ljbffr
Customer Communication & Support for Japan (40%) Respond to customer inquiries via email, phone, and support platforms in a timely and professional manner. Troubleshoot product issues and guide customers through setup, usage, and best practices. Escalate technical issues to the appropriate internal teams and follow up to ensure resolution. Maintain detailed records of customer interactions and feedback in CRM (Salesforce) and support systems. Customer Education & Engagement for Japan (40%) Support product education initiatives such as virtual training sessions, webinars, and documentation. Support product launches and marketing campaigns with creation of customer-facing materials across different formats. Assist in onboarding B2B customers, ensuring smooth implementation and early success milestones. Cross-Functional Collaboration for Japan and Other Responsibilities (20%) Work closely with Sales, Product, and Marketing teams to ensure customer needs are met. Provide feedback from customer interactions to inform product improvements and service enhancements. Support creation of Golf marketing assets for non-Japan markets Participate in monthly Japan office meetings and contribute to team reviews and planning Qualifications
Bachelor’s degree 2-4 years of experience in Customer Support, Marketing or Business Strong written and verbal communication skills in Japanese (minimum JLPT N2 or equivalent) Fluency in English Highly organized with a strong attention to detail Action oriented with the ability to handle multiple projects and meet deadlines Excellent organizational and time management skills Proficient with Microsoft Office Suite and related software Self-starter with a strong desire to learn Excellent presentation, verbal and written communication skills Passion for sports- Baseball & Golf a plus
#J-18808-Ljbffr
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