Explore numerous customer service job opportunities that match your skills. Customer service roles are available across various industries, focusing on communication, problem-solving, and customer satisfaction. These positions often involve direct interaction with customers, addressing inquiries, resolving complaints, and providing support to build lasting relationships.

Job seekers can find roles such as customer service representative, support specialist, and client relations manager. These jobs require excellent interpersonal skills, patience, and the ability to handle challenging situations effectively. Many companies are actively seeking dedicated customer service professionals to enhance their customer experience and maintain a positive brand image.

Whether you are starting your career or looking to advance, the field of customer service offers diverse opportunities for growth and development. Search for customer service jobs and take the next step toward a rewarding career focused on helping others and making a difference.

What People Ask

Customer service roles typically require a high school diploma or equivalent, but some positions may prefer a bachelor's degree. Strong communication, problem-solving, and interpersonal skills are crucial. Experience in a customer-facing role can be beneficial.

A customer service representative usually handles customer inquiries, resolves complaints, and provides information about products or services. They may also process orders, manage accounts, and escalate complex issues to higher-level support. The goal is to ensure customer satisfaction and build loyalty.

The average salary for customer service jobs in Malaysia ranges from MYR 24,000 to MYR 48,000 per year. Entry-level positions may start at the lower end, while more experienced roles can command higher salaries. Compensation can vary based on location, industry, and company size.

Customer service offers several career advancement paths, including team lead, supervisor, and customer service manager. Professionals can also move into specialized roles such as training, quality assurance, or account management. Continuous learning and development can open doors to higher-level positions.

Top employers for customer service roles in Malaysia include Telekom Malaysia, Maybank, and AirAsia. These companies often have large customer service departments and offer various opportunities for career growth. They seek individuals with strong communication and problem-solving abilities.

Industry

View All Customer Service Jobs

3,884 Customer Service jobs in Malaysia

Telemarketing Executive (WFH - Malay market)

Kota Kinabalu, Sabah Alpha Iota BPO Sdn Bhd

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Job Description

About the job Telemarketing Executive (WFH - Malay market)

Join Our Alpha Iota Family, Where Everyone Wins! Exciting Work-from-Home Opportunities Learning & Development Programs to Upskill Yourself Lucrative Salary Package Health and Wellness Perks & Benefits Motivating and Supportive Teams .and lots more! Alpha Iota is based in

Southeast Asia , where we are rapidly growing and are constantly on the lookout for talented individuals like yourself who want to make a difference and kickstart their successful careers. Heres what awaits you at Alpha Iota! What would you be doing: Conduct outbound calls to customers from our existing database (Malay-speaking market). Cold-call potential customers and clearly explain our products and services. Promote and upsell company offerings, including current promotions and deals. Follow structured sales scripts to communicate key product features and benefits accurately. Consistently meet or exceed monthly KPIs and sales targets. Build rapport with customers and maintain long-term relationships. Handle objections and manage challenging calls professionally. Use persuasive communication techniques to convert leads into customers. Share insights and suggest creative ways to grow customer reach and engagement. To be successful in this role, you will need to have: 1-2 years of experience in telemarketing, telesales, or outbound sales calls. Fluency in both Bahasa Malaysia and English (spoken and written) is required. Comfortable making high volumes of sales calls daily. Strong computer skills, with access to a personal laptop and a stable internet connection. Ability to multitask, prioritize effectively, and manage time efficiently. High attention to detail and commitment to delivering quality communication. Creative mindset with a proactive approach to identifying and seizing sales opportunities.

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Customer Service Representative

APX (Now Aster)

Posted today

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Job Description

Join to apply for the Customer Service Representative role at APX (Now Aster)

APX Finance (APX) is the foremost decentralized exchange for crypto derivatives. Offering both order book and on-chain perpetuals, APX empowers traders and stakers with unparalleled opportunities. As of 2025, APX and Astherus have rebranded to Aster.

Job Responsibilities:

Handle all inbound inquiries received, and outbound communication is established in the form of chats, emails, and calls
Independently provide accurate information to resolve problems/issues that arise
Continuously educate one’s self with up-to-date and relevant information to support the customer service operations
Escalate complex issues to your team leader, managers, and other departments as required

Job Requirements:

At least 1 year of experience in a customer service role with a crypto firm
Comfortable with shift hours as and when required (This is a fully remote role!)
Excellent communication skills in English and Mandarin
Great at multitasking, prioritizing, and managing time effectively
Knowledge or interest in blockchain or digital assets

Seniority level

Seniority level Not Applicable

Employment type

Employment type Full-time

Job function

Job function Other
Industries Technology, Information and Internet

Referrals increase your chances of interviewing at APX (Now Aster) by 2x

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Customer Service Representative

Ipoh, Perak APX (Now Aster)

Posted today

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Job Description

Join to apply for the Customer Service Representative role at APX (Now Aster)

Handle all inbound inquiries received, and outbound communication is established in the form of chats, emails, and calls
Independently provide accurate information to resolve problems/issues that arise
Continuously educate one’s self with up-to-date and relevant information to support the customer service operations
Escalate complex issues to your team leader, managers, and other departments as required

Job Requirements:

At least 1 year of experience in a customer service role with a crypto firm
Comfortable with shift hours as and when required (This is a fully remote role!)
Excellent communication skills in English and Mandarin
Great at multitasking, prioritizing, and managing time effectively
Knowledge or interest in blockchain or digital assets

Seniority level

Seniority level Not Applicable

Employment type

Employment type Full-time

Job function

Job function Other
Industries Technology, Information and Internet

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Customer Service Representative

Kuching, Sarawak APX (Now Aster)

Posted today

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Job Description

Join to apply for the Customer Service Representative role at APX (Now Aster)

Handle all inbound inquiries received, and outbound communication is established in the form of chats, emails, and calls
Independently provide accurate information to resolve problems/issues that arise
Continuously educate one’s self with up-to-date and relevant information to support the customer service operations
Escalate complex issues to your team leader, managers, and other departments as required

Job Requirements:

At least 1 year of experience in a customer service role with a crypto firm
Comfortable with shift hours as and when required (This is a fully remote role!)
Excellent communication skills in English and Mandarin
Great at multitasking, prioritizing, and managing time effectively
Knowledge or interest in blockchain or digital assets

Seniority level

Seniority level Not Applicable

Employment type

Employment type Full-time

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Job function Other
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Customer Service Representative

Selangor, Selangor APX (Now Aster)

Posted today

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Job Description

Join to apply for the Customer Service Representative role at APX (Now Aster)

Handle all inbound inquiries received, and outbound communication is established in the form of chats, emails, and calls
Independently provide accurate information to resolve problems/issues that arise
Continuously educate one’s self with up-to-date and relevant information to support the customer service operations
Escalate complex issues to your team leader, managers, and other departments as required

Job Requirements:

At least 1 year of experience in a customer service role with a crypto firm
Comfortable with shift hours as and when required (This is a fully remote role!)
Excellent communication skills in English and Mandarin
Great at multitasking, prioritizing, and managing time effectively
Knowledge or interest in blockchain or digital assets

Seniority level

Seniority level Not Applicable

Employment type

Employment type Full-time

Job function

Job function Other
Industries Technology, Information and Internet

Referrals increase your chances of interviewing at APX (Now Aster) by 2x

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Customer Service Representative

Johor Bahru, Johor APX (Now Aster)

Posted today

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Job Description

Join to apply for the Customer Service Representative role at APX (Now Aster)

Handle all inbound inquiries received, and outbound communication is established in the form of chats, emails, and calls
Independently provide accurate information to resolve problems/issues that arise
Continuously educate one’s self with up-to-date and relevant information to support the customer service operations
Escalate complex issues to your team leader, managers, and other departments as required

Job Requirements:

At least 1 year of experience in a customer service role with a crypto firm
Comfortable with shift hours as and when required (This is a fully remote role!)
Excellent communication skills in English and Mandarin
Great at multitasking, prioritizing, and managing time effectively
Knowledge or interest in blockchain or digital assets

Seniority level

Seniority level Not Applicable

Employment type

Employment type Full-time

Job function

Job function Other
Industries Technology, Information and Internet

Referrals increase your chances of interviewing at APX (Now Aster) by 2x

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Customer Service Representative

Dexian Asia Pacific

Posted today

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Job Description

2 days ago Be among the first 25 applicants

Get AI-powered advice on this job and more exclusive features.

• Support APAC region Service Desk functions which includes but not limited to Marketing and Channel support, Learning Management System, Repair RMA, Contract Administration, Delivered Quality (out of box management)

• Support requests from external and internal for portal engagement, order shipment issue, training account issue, contract administration

• Consistently provide exceptional customer service via phone, mail, internet, and online chat with customer.

• Meet and exceed the company’s service standards on a consistent basis.

• Provides superior customer service that is consistent with the company’s standards and expectations.

• Strives to achieve department and company goals & objectives in service, pre-sales and Channel Support.

• Serves as the principal liaison between the customer/Partner and the company.

• Acquire and maintain product knowledge to enhance customer’s enquiry experience and create additional sales opportunities by promoting appropriate items to customers.

• Answer inquiries about the company, products, partners information etc. thoroughly and in a timely manner.

• Maintain Partner contact information and assist partner accessing required information within Company.

• Consistently follow established customer service and operational procedures.

• Cross train with other department members for maximum flexibility.

• Performs all other duties as assigned

• Able to work on shift if required and team work is required.

Seniority level

Entry level

Employment type

Contract

Job function

Administrative and Customer Service

Industries

IT Services and IT Consulting
Semiconductor Manufacturing
Computers and Electronics Manufacturing

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Customer Service Representative

Sepang APX (Now Aster)

Posted today

Tap Again To Close

Job Description

Join to apply for the Customer Service Representative role at APX (Now Aster)

Handle all inbound inquiries received, and outbound communication is established in the form of chats, emails, and calls
Independently provide accurate information to resolve problems/issues that arise
Continuously educate one’s self with up-to-date and relevant information to support the customer service operations
Escalate complex issues to your team leader, managers, and other departments as required

Job Requirements:

At least 1 year of experience in a customer service role with a crypto firm
Comfortable with shift hours as and when required (This is a fully remote role!)
Excellent communication skills in English and Mandarin
Great at multitasking, prioritizing, and managing time effectively
Knowledge or interest in blockchain or digital assets

Seniority level

Seniority level Not Applicable

Employment type

Employment type Full-time

Job function

Job function Other
Industries Technology, Information and Internet

Referrals increase your chances of interviewing at APX (Now Aster) by 2x

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Customer Service Representative

Petaling Jaya, Selangor APX (Now Aster)

Posted today

Tap Again To Close

Job Description

Join to apply for the Customer Service Representative role at APX (Now Aster)

Handle all inbound inquiries received, and outbound communication is established in the form of chats, emails, and calls
Independently provide accurate information to resolve problems/issues that arise
Continuously educate one’s self with up-to-date and relevant information to support the customer service operations
Escalate complex issues to your team leader, managers, and other departments as required

Job Requirements:

At least 1 year of experience in a customer service role with a crypto firm
Comfortable with shift hours as and when required (This is a fully remote role!)
Excellent communication skills in English and Mandarin
Great at multitasking, prioritizing, and managing time effectively
Knowledge or interest in blockchain or digital assets

Seniority level

Seniority level Not Applicable

Employment type

Employment type Full-time

Job function

Job function Other
Industries Technology, Information and Internet

Referrals increase your chances of interviewing at APX (Now Aster) by 2x

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week ago

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Customer Service Representative

APX (Now Aster)

Posted today

Tap Again To Close

Job Description

Join to apply for the Customer Service Representative role at APX (Now Aster)

Handle all inbound inquiries received, and outbound communication is established in the form of chats, emails, and calls
Independently provide accurate information to resolve problems/issues that arise
Continuously educate one’s self with up-to-date and relevant information to support the customer service operations
Escalate complex issues to your team leader, managers, and other departments as required

Job Requirements:

At least 1 year of experience in a customer service role with a crypto firm
Comfortable with shift hours as and when required (This is a fully remote role!)
Excellent communication skills in English and Mandarin
Great at multitasking, prioritizing, and managing time effectively
Knowledge or interest in blockchain or digital assets

Seniority level

Seniority level Not Applicable

Employment type

Employment type Full-time

Job function

Job function Other
Industries Technology, Information and Internet

Referrals increase your chances of interviewing at APX (Now Aster) by 2x

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We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

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Customer Service Representative

Seremban, Negeri Sembilan APX (Now Aster)

Posted today

Tap Again To Close

Job Description

Join to apply for the Customer Service Representative role at APX (Now Aster)

Handle all inbound inquiries received, and outbound communication is established in the form of chats, emails, and calls
Independently provide accurate information to resolve problems/issues that arise
Continuously educate one’s self with up-to-date and relevant information to support the customer service operations
Escalate complex issues to your team leader, managers, and other departments as required

Job Requirements:

At least 1 year of experience in a customer service role with a crypto firm
Comfortable with shift hours as and when required (This is a fully remote role!)
Excellent communication skills in English and Mandarin
Great at multitasking, prioritizing, and managing time effectively
Knowledge or interest in blockchain or digital assets

Seniority level

Seniority level Not Applicable

Employment type

Employment type Full-time

Job function

Job function Other
Industries Technology, Information and Internet

Referrals increase your chances of interviewing at APX (Now Aster) by 2x

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We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

This advertiser has chosen not to accept applicants from your region.

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