905 Customer Facing Role jobs in Malaysia

YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMRPOVE THE LIFE OF OUR CUSTOMERS. Would you like to become part of the world’s most international company? A company that pioneered cross-border express delivery in 1969 and it now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet. Do you want to make a difference? Then come to our Insanely Centric Team and become a Certified International Specialist!

YOUR TASKS Job Purpose The Customer Facing IT (CFIT) Technical Specialist serves as a key point of contact between the company cross function and its customers, ensuring the delivery of innovative solutions that meet customer needs while aligning with business goals. This role requires a mix of technical expertise, problem-solving skills, and customer relationship management to deliver exceptional service and drive customer satisfaction. Key Responsibilities Customer Engagement Build and maintain strong relationships with customers, understanding their business process, objectives and challenges. Act as a trusted advisor and primary point of contact for customer concerns and solution delivery. Solution Development and Delivery Collaborate with cross-functional teams to design and implement standard or tailored solutions that meet the customer's logistics and operational needs. Ensure seamless delivery and integration of solutions into the customer's environment. Provide proactive recommendations for process or product improvements. UAT support Support in creating use case for testing, SOP, and process manual. Liaison with operation team for alignment of the operation processes and successful adherence of the process and development. Project Management Lead solution implementation projects, managing timelines and resources. Coordinate with cross-functional teams to ensure timely resolution of customer issues. Owner of project charter and Business Requirement Document (BRD) for effective implementation of the projects. Performance Monitoring and Reporting Track and analyze project performance to measure the success of implemented solutions. Provide regular reports, Meeting of Minutes (MoM) and updates to stakeholders, highlighting progress and areas for improvement. Data analysis Hand-on MS office tool such as Excel / PowerBi, for data crunching Must have good PowerPoint skills to create presentation to customer or internal management on the customer projects. Customer Advocacy Act as the voice of the customer within the organization, advocating for their needs and feedback. Identify opportunities for upselling or cross-selling additional services or products. Training and Support Deliver training and support to customers to ensure they fully utilize solutions Identify opportunities for upselling or cross-selling additional services or products. Support in training the customer and operation stakeholders on the new process / developments. Customer Escalation Management Proactively address customer escalations by conducting Problem, Root cause and Solution (PRS) and implementing corrective actions for initial phase and post project implementation Key Competencies & Skills Core Competencies: Deep focus on understanding customer needs and providing tailored logistics solutions. Ability to understand the customer requirement and suggest the best possible solutions. Leverage data to drive insights and make evidence-based decisions to improve solutions. Think beyond the usual way the thinks operate to meet the customer requirements. Take ownership of project related communication internal and external.

Key Performance Indicators (KPIs) S. No. Key Result Areas Key Performance Indicators (KPIs) 1 Revenue ROI Return on Investment from key initiatives or projects 2 Project Delivery Number of projects delivered within the stipulated timeline 3 Delivery Efficiency Average number of days taken for project delivery 4 Internal Customer Satisfaction Internal customer satisfaction score 5 Reporting & Analytics Timely management of reports, data analysis, and presentations YOUR PROFILE Qualifications Education:

Graduate Degree in any discipline, preferably Degree in Management or related field. Industry Knowledge:

Strong understanding of the logistics, and e-commerce industries. Technical Skills: Project management skills, Know-how of IT related development projects with problem solving ability, Advanced proficiency in MS Excel and MS PowerPoint for reporting, data analysis, and presentations. Experience:

3-6 years of solutioning, customer facing project related exposure preferably within the logistics industry. OUR OFFER Strong career support in an international environment Great culture and colleagues Multifarious benefit program Do you see a personal challenge in these versatile and responsible tasks? Then apply now! We look forward to receiving your application!

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1 month ago Be among the first 25 applicants

GLOBAL OUTSOURCING GROUP provided pay range

This range is provided by GLOBAL OUTSOURCING GROUP. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Job Responsibilities

1. Handling all inbound, outbound, and email inquiries related to customer complaints/issues regarding travel booking services (e.g., hotel room booking).
2. Providing passionate and satisfactory customer service.
3. Working in a team to achieve targeted KPIs.

Job Requirements

1. SPM qualification / Fresh graduates are welcome.
2. High proficiency in English and Traditional Mandarin (Speak, Read, Write).
3. No issues working on a 24-hour rotational shift with 5 working days (9 hours per shift including 1-hour break).
4. Ability to work during weekends and public holidays if needed.
5. Willing to be based at Subang Jaya Office, Selangor.
6. Ability to start working on 28 April 2025.

Job Benefits

1. Monthly Salary: RM 4,000 Basic + Up to RM 500 KPI Allowance + RM 20/day Transportation Allowance (10pm-6am).
2. 14 days of Annual Leave, 14 days of Sick Leave, EPF, SOCSO.
3. One-month paid training.
4. Located near LRT Subang Jaya.

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Job Responsibility

• Respond promptly to inbound customer inquiries through calls, email, and chat
• Understand and clarify customer needs; deliver appropriate solutions
• Escalate complex cases to senior staff or specialized teams
• Document interactions accurately in CRM or ticketing systems
• Proactively follow up on unresolved cases until resolution
• Provide feedback on common issues to help improve support processes and knowledge base
  
  

Job Requirements

Join our dynamic Customer Care team as a frontline Customer Care Support associate. This full-time role offers hands-on experience in assisting customers via phone, chat, and email while learning essential service tools and techniques.

• Diploma or Degree in any discipline
• Fresh graduates are encouraged to apply (0â2 years of experience)
• Strong communication skills in English and Bahasa Malaysia
• Computer-literate with basic MS Office proficiency
• Empathetic, patient, and service-oriented
• Able to work in a fast-paced, team-driven environment
  
  

Job Benefits

Why This Role?

• Transparent Compensation: Competitive base pay, incentives & allowances
• Rapid Development: Structured training + weekly coaching
• Modern Tools: Work with CRM platforms, Microsoft Teams, Google Meet
• Supportive Culture: Inclusive, collaborative, hybrid-ready work setup
• Career Trajectory: Opportunity for contract extension or full-time role

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Are you a people person who thrives on making new connections? Are you looking to join a dynamic team that works at the intersection of the media and PR industries? Join Telum Media and take your career to the next level.

Telum Media is a tech company, founded in 2013, that creates connections between the communications and media industries across the Asia-Pacific region, Australia, New Zealand, and the Middle East. We work with our friends in journalism and public relations every day to update our comprehensive, MEA and APAC-wide information platform, publish breaking industry news, and host tailored regional networking and educational events.

We are seeking a motivated and enthusiastic Executive, Customer Support to join our Customer Support Team in Kuala Lumpur . This role is ideal for those with one to two years of customer support experience looking to gain more exposure. The ideal candidate will have a strong interest in customer service, excellent communication skills, and the ability to manage customer interactions across multiple time zones. This role specifically covers Middle East , ensuring seamless support for our customers in the Middle East region.

What you will do:

· Team Support : Working as part of a team of customer support representatives to ensure consistent deliver of high-quality service, directly reporting to the Manager, Customer Support

· Customer Support Coverage: Provide support for Middle East clients from 1:00 PM to 10:00 PM Malaysia time (9:00 AM to 6:00 PM Dubai time), ensuring uninterrupted service.

· Customer Engagement : Handle inquiries via email and chat, resolve issues efficiently, and maintain a professional and customer-centric approach.

· Escalation : Collaborate with the team to escalate and manage complex customer issues, ensuring timely and effective resolutions in alignment with company guidelines.

· Data Analysis : Analyzing customer activity data to identify trends, insights, and opportunities for the Client Management Team to engage to help drive client retention.

· Collaboration with Client Manager : Support the Middle East Client Manager by managing customer requests

· Communication : Foster clear communication within the team and with other departments, sharing relevant information and insights to improve overall customer satisfaction.

· Technology Utilization : Learn and utilize Telum Media’s platform as well as the other customer support tools and systems to help drive customer insights.

· Training & Documentation : Update internal support guides and contribute to training materials to enhance the knowledge base for both customers and internal teams.

What we’re looking for:

· Bachelor’s degree or equivalent experience in a related field.

· Minimum 3 years of customer support experience, preferably in a SaaS or technology-driven environment.

· Strong written and verbal communication skills in English.

· Experience with customer support tools such as Intercom, Freshdesk, or similar platforms.

· Problem-solving mindset with a customer-first approach.

· Ability to work independently and efficiently in a remote support environment.

· Strong attention to detail and accuracy in all communications and tasks.

· Willingness to adapt to different time zones and work schedules as need.

What we offer:

· A comprehensive training and development programme to support your career progression

· A hybrid working environment

· Annual leave: 15 days

· Company social events

· Our office is 5 minutes walking distance from MRT TTDI station.

Telum Media is committed to inclusion and diversity, and we encourage all qualified individuals to apply for this position. If you are passionate about developing a career at the heart of the media and communications industries, we look forward to hearing from you

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Please note that this job post is for one (1) vacancy only.

Chevron Malaysia Limited is accepting online applications for the position of Customer Support Specialist located in Kuala Lumpur,Malaysia through August 21 , 2025 at 11:59 p.m. (Eastern Standard Time).

Responsibilities for this position may include but are not limited to:

• General customers’ queries and complaints (services, products, promotions) handling via phone, email, and/or fax for fleet related card products & overall service stations’ customer experience

• Handle fuel ordering, updates, or changes – primary contact point for fuel terminal direct orders of service stations and customers’ orders

• Handle queries on all promotional programs – inclusive of Retail & Loyalty

• Card Functions: Handles day-to-day inquiries and maintenance on card accounts including account balance checking, transactional activities (e.g., transaction details, disputes, and waiver/adjustments) & billing statements

• Other work task(s) absorbed in support of Business Units inclusive of: credit limit/usage threshold monitoring, dunning calls on overdue accounts, monthly reporting, digitized platforms access/usage tracking, fleet card products back-end support

• As tester in business improvement processes and other digitization initiatives

• Flexible & willingness to be assigned to new roles and responsibilities whichever deemed fit by the Business after evaluation on skillsets and potential

Qualifications:

• Degree or Bachelor of Arts in any discipline e.g., Business Sciences, Informatics, or Linguistics

• Ideally 5+ years of experience in Customer Service, Data Management and IT-related support

• Willing to work on customer service centre’s shift cycles including weekends and public holidays

• Proficient in English, Bahasa Malaysia, Mandarin, and Cantonese

• Strong ability to manage large-scale, inherited datasets with precision, and simplify information through a sharp, need-to-know lens

• Team player and good communications skills

• Self-motivated and able to deliver results independently

Relocation Options:

Relocation will not be considered within Chevron parameters.

International Considerations:

Expatriate assignments will not be considered.

Chevron regrets that it is unable to sponsor employment Visas or consider individuals on time-limited Visa status for this position.

Chevron is an Equal Opportunity / Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status, or other status protected by law or regulation.

Chevron participates in E-Verify in certain locations as required by law.

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About the job Customer Support Specialist

Location:

Preferably: Anyone who is passionate and excited to learn!

Salary : Up to RM3,200

Interview date : Immediate

Working hours : 5 days a week

Visa:: Malaysia

Role

As a customer support specialist, this role isthe face of the company and the first line of support for thousand's of it'scustomers across the globe. The ideal candidate will be passionate aboutproviding the highest level of service and resolving issues that customers havewhether through correspondence, phone or other platforms. They will also helpto setup processes to deliver on the promise of service and resolution.

Responsibilities

• Provide operational support to clients by answering calls and online queries, and provide technical solution to the issues.
• Identify and provide feedback from customer to support team for continuous improvement.
• Document call center processes and FAQ and work on continuous process improvement.
• Provide product and technical guidelines for clients and educate clients on how to use new features or add on programs.
• Keep and update reported issues and work closely with technical support team to assure quality client customer service.

Requirements

• Good written and spoken communication skills in English and Bahasa Malaysia (ability to speak in Mandarin will be an added advantage).
• Must be energetic, positive minded and good team player.
• Good work ethic, well organized and self-motivated.
• Great attention to detail and ability to multitask.

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Atome Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

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Atome Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

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About Atome Financial

Headquartered in Singapore, Atome Financial is building a world-class tech enabled financial services platform that is the best companion of our customers lifetime. As a part of the Advance Intelligence Group, a Series D fintech unicorn and ranked Top 10 on LinkedIn’s 2023 Top Singapore StartUps list with over 1,400+ staff worldwide, we are united by a shared vision and purpose: to Advance with Intelligence for a Better Life--for our customers, colleagues and communities.

About Atome Financial

Headquartered in Singapore, Atome Financial is building a world-class tech enabled financial services platform that is the best companion of our customers lifetime. As a part of the Advance Intelligence Group, a Series D fintech unicorn and ranked Top 10 on LinkedIn’s 2023 Top Singapore StartUps list with over 1,400+ staff worldwide, we are united by a shared vision and purpose: to Advance with Intelligence for a Better Life--for our customers, colleagues and communities.

Atome Financial operates in 5 ASEAN markets (Singapore, Malaysia, Indonesia, Philippines, and Thailand). We have 3 key products:

• Atome BNPL: A leading buy now pay later brand in ASEAN and partners over thousands of online and offline brands
• Atome Card: A paylater anywhere card.
• Kredit Pintar: A leading Indonesia digital lending apps, regulated and supervised by Indonesia's Financial Services Authority (OJK).
  
  

Our culture is built on values that are core to who we are and what we stand for:

• We foster an INNOVATION mindset
• We achieve results with EFFICIENCY and excellence
• We take pride in the QUALITY of our work
• We uphold INTEGRITY in all we do
• We embrace COLLABORATION to work across business lines and borders
  
  

Key Responsibilities

• Team Management:
• Manage a team of 30-40 customer support agents, ensuring optimal performance and development.
• Customer Interaction:
• Act as the primary point of contact for customer/merchant feedback received through various channels.
• Handle end-to-end investigations to provide solutions to customer needs effectively.
• Communicate with customers in a polite, professional, and timely manner via appropriate communication channels.
• Stakeholder Coordination:
• Collaborate with relevant stakeholders to investigate issues and provide timely responses to customers.
• Service Recovery:
• Implement effective service recovery measures, ensuring compliance with procedures and corrective actions.
• Address customer needs with a problem-solving and empathetic approach.
• Process Improvement:
• Identify service gaps and lead process improvement initiatives to enhance organizational service standards.
• Spearhead training programs focusing on service quality assurance with a customer-centric mindset.
• Business Relationships:
• Build and maintain strong relationships with internal and external stakeholders.
• Knowledge Management:
• Stay updated on product, service, policy, and procedure developments by attending meetings and reviewing relevant materials.
• Project Management:
• Lead ad-hoc projects aimed at improving customer experience and driving innovation.
• Crisis Management:
• Effectively manage crises, ensuring minimal disruption to customer satisfaction and operations.
  
  

Requirements

Education and Experience:

• A Bachelor's Degree in any discipline.
• At least 3 years of relevant experience in customer support, banking, or a fast-paced service industry.
• Proven experience managing a team of comparable size.
  
  

Skills And Competencies

• Proficiency in Microsoft Office applications (Excel, Word, PowerPoint, etc.).
• Experience with Zendesk as a customer engagement platforms is preferred.
• Strong problem-solving and crisis management skills.
• Excellent communication skills, with a focus on professionalism and customer-centricity.
• Hyper-focus on enhancing the customer experience from the customer's perspective.
• Ability to identify and implement service and process improvements.
  
  

Attributes

• Positive attitude, reliability, and meticulousness in a fast-paced environment.
• Independent worker capable of managing multiple priorities.
• Flexible and adaptable to perform shift work when needed and travel to different regions.
  
  

This role is ideal for a passionate leader with a strong focus on customer satisfaction, service quality, and team development.

Seniority level

• Seniority level Mid-Senior level

Employment type

• Employment type Full-time

Job function

• Job function Other

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JOB SCOPE:

• Provide exceptional customer service through live chat, email, and inbound/outbound calls, ensuring a seamless experience.
• Address customer inquiries promptly and deliver accurate information on product features, benefits, and pricing.
• Foster strong customer relationships by conducting proactive follow-up via calls and emails.
• Consistently achieve and exceed individual and team KPIs and performance targets.

REQUIREMENTS:

• Candidate must possess at least SPM
• No experience needed
• Immediate Starters
• Excellent command of English in both verbal and written communication

Job Types: Full-time, Fresh graduate

Pay: Up to RM2,500.00 per month

Benefits:

• Opportunities for promotion
• Professional development

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GKN Aerospace is ‘s werelds meest toonaangevende leverancier binnen de vliegtuigindustrie. Met 38 productielocaties in 12 landen bedienen we meer dan 90% van ‘s werelds vliegtuig- en motorfabrikanten en een omzet behaald van £3,35 miljard in 2023. Wij ontwerpen en produceren innovatieve slimme ruimtevaartsystemen en componenten. Elke keer dat je per vliegtuig reist, is het waarschijnlijk dat GKN je op weg helpt.

We zijn op zoek naar mensen die een verschil willen maken, getalenteerde medewerkers met de vaardigheden en passies om het beste te worden in wat ze doen.

Job Summary

Under minimal supervision, handles customer requests for information on request for quotes, provides assistance to internal/external customers regarding past/planned shipments, pricing, schedules, and invoicing problems and provides a variety of clerical and administrative support.

Job Responsibilities

• Responds to customer requests for status details on current/past orders. Responsible for documentation of customer account information on assigned customers.
• Provides details to others within the Customer Support organization for Requests for Quote, technical and engineering details on repair scopes and special needs for a timely response to the customer.
• Assists Marketing reps on customer concerns, order status and key customer contacts. Requires the need to understand and make maximum use of computer programs for order entry, reports, inquiries, and various directories that provide customer account details for answering customer inquiries/needs.
• Documents customer account details regarding P.O. requirements, shipments, packaging, pricing approvals, certifications, and delivery requirements.
• Provides administrative support including data entry, answering telephones, referring calls/messages, sending emails/faxes, and distributing customer details to other business unit functions.
• Provides administration of all government contracts by issuing required reports, requests for GBL, update of inventory logs as may be required by contract clauses. Works in concert with quality and engineering to assure that documentation/certifications are in compliance with government requirements.
• Administers assigned customer accounts including fostering good customer relationships, being responsive to customer requests, and balancing customer needs with the companyÂs available resources.
• Assist in the development and maintenance of a business culture, which supports the Company's overall business objectives and goals, to include issues that involve Âcost, quality, process, schedule and peopleÂ.
• Ensure the company's commitment to maintain a safe workplace and to protect the environment through the establishment and support of Company policy and adherence to various government regulations.
• Fully comply with the "GKN Aerospace, Inc. Policy Statement on Contracting with the United States Government" in all areas of responsibility involving direct and indirect contracting with the United States Government.
• Performs other duties, tasks and responsibilities as assigned.
  

Job Qualifications

• Diploma/ Degree holder in Business Management or equivalent
• Minimum of 3 years related experience with 2 years in a contracts or customer service environment that deals with manufactured products.
• Intermediate level computer skills, knowledge & experience with spreadsheets/databases.
• Excellent oral and written skills to include good spelling and grammar skills
• Second language strongly preferred and may be a requirement.
• Some knowledge of shop manufacturing processes preferred.
• Ability to represent the Company in a highly professional manner.
• Must maintain the highest level of confidentiality.
• Must be well-organized, be able to multi-task and have a high level of attention to detail.
• Must be able to work under pressure when dictated by customer needs. Must be customer service driven, able to understand and support the business goals and objectives.
• Must handle company private, sensitive and personal information in a professional and confidential manner.
  

Diversity Inclusion and Belonging (DIB)

As a global engineering company, innovation is what differentiates us from our competitors and is central to our success.

A balance of cultures, ethnicities and genders help bring new ideas and creativity to GKN. We need people of different backgrounds, with different skills and perspectives to spark originality, imagination and creativeness in our teams around the world.

GKN is an equal opportunity employer.

We treat all our employees and applicants fairly and are committed to ensuring that there is no discrimination or harassment against any employee or qualified applicant on the grounds of age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status or any other characteristic protected by law.

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