7,137 Customer Facing Role jobs in Malaysia

YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMRPOVE THE LIFE OF OUR CUSTOMERS.

Would you like to become part of the world’s most international company?
A company that pioneered cross-border express delivery in 1969 and it now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.
Do you want to make a difference? Then come to our Insanely Centric Team and become a Certified International Specialist!

YOUR TASKS

Job Purpose
The Customer Facing IT (CFIT) Technical Specialist serves as a key point of contact between the company cross function and its customers, ensuring the delivery of innovative solutions that meet customer needs while aligning with business goals. This role requires a mix of technical expertise, problem-solving skills, and customer relationship management to deliver exceptional service and drive customer satisfaction.

Key Responsibilities

Customer Engagement

• Build and maintain strong relationships with customers, understanding their business process, objectives and challenges.
• Act as a trusted advisor and primary point of contact for customer concerns and solution delivery.

Solution Development and Delivery

• Collaborate with cross-functional teams to design and implement standard or tailored solutions that meet the customer's logistics and operational needs.
• Ensure seamless delivery and integration of solutions into the customer's environment.
• Provide proactive recommendations for process or product improvements.

UAT support

• Support in creating use case for testing, SOP, and process manual.
• Liaison with operation team for alignment of the operation processes and successful adherence of the process and development.

Project Management

• Lead solution implementation projects, managing timelines and resources.
• Coordinate with cross-functional teams to ensure timely resolution of customer issues.
• Owner of project charter and Business Requirement Document (BRD) for effective implementation of the projects.

Performance Monitoring and Reporting

• Track and analyze project performance to measure the success of implemented solutions.
• Provide regular reports, Meeting of Minutes (MoM) and updates to stakeholders, highlighting progress and areas for improvement.

Data analysis

• Hand-on MS office tool such as Excel / PowerBi, for data crunching
• Must have good PowerPoint skills to create presentation to customer or internal management on the customer projects.

Customer Advocacy

• Act as the voice of the customer within the organization, advocating for their needs and feedback.
• Identify opportunities for upselling or cross-selling additional services or products.

Training and Support

• Deliver training and support to customers to ensure they fully utilize solutions Identify opportunities for upselling or cross-selling additional services or products.
• Support in training the customer and operation stakeholders on the new process / developments.

Customer Escalation Management

• Proactively address customer escalations by conducting Problem, Root cause and Solution (PRS) and implementing corrective actions for initial phase and post project implementation

Key Competencies & Skills

Core Competencies:

• Deep focus on understanding customer needs and providing tailored logistics solutions.
• Ability to understand the customer requirement and suggest the best possible solutions.
• Leverage data to drive insights and make evidence-based decisions to improve solutions.
• Think beyond the usual way the thinks operate to meet the customer requirements.
• Take ownership of project related communication internal and external.

Key Performance Indicators (KPIs)

YOUR PROFILE

Qualifications

Education: Graduate Degree in any discipline, preferably Degree in Management or related field.

Industry Knowledge: Strong understanding of the logistics, and e-commerce industries.

Technical Skills:

• Project management skills,
• Know-how of IT related development projects with problem solving ability,
• Advanced proficiency in MS Excel and MS PowerPoint for reporting, data analysis, and presentations.

Experience: 3-6 years of solutioning, customer facing project related exposure preferably within the logistics industry.

OUR OFFER

• Strong career support in an international environment
• Great culture and colleagues
• Multifarious benefit program

Do you see a personal challenge in these versatile and responsible tasks? Then apply now!
We look forward to receiving your application!

YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMRPOVE THE LIFE OF OUR CUSTOMERS.

Would you like to become part of the world’s most international company?

A company that pioneered cross-border express delivery in 1969 and it now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.

Do you want to make a difference? Then come to our Insanely Centric Team and become a Certified International Specialist!

The Customer Facing IT (CFIT) Technical Specialist serves as a key point of contact between the company cross function and its customers, ensuring the delivery of innovative solutions that meet customer needs while aligning with business goals. This role requires a mix of technical expertise, problem-solving skills, and customer relationship management to deliver exceptional service and drive customer satisfaction.

• Customer Engagement: Build and maintain strong relationships with customers, understanding their business process, objectives and challenges. Act as a trusted advisor and primary point of contact for customer concerns and solution delivery.
• Solution Development and Delivery: Collaborate with cross-functional teams to design and implement standard or tailored solutions that meet the customer's logistics and operational needs. Ensure seamless delivery and integration of solutions into the customer's environment. Provide proactive recommendations for process or product improvements.
• UAT support: Support in creating use case for testing, SOP, and process manual. Liaison with operation team for alignment of the operation processes and successful adherence of the process and development.
• Project Management: Lead solution implementation projects, managing timelines and resources. Coordinate with cross-functional teams to ensure timely resolution of customer issues. Owner of project charter and Business Requirement Document (BRD) for effective implementation of the projects.
• Performance Monitoring and Reporting: Track and analyze project performance to measure the success of implemented solutions. Provide regular reports, MoM and updates to stakeholders, highlighting progress and areas for improvement.
• Data analysis: Hand-on MS office tool such as Excel / PowerBi, for data crunching. Must have good PowerPoint skills to create presentation to customer or internal management on the customer projects.
• Customer Advocacy: Act as the voice of the customer within the organization, advocating for their needs and feedback. Identify opportunities for upselling or cross-selling additional services or products.
• Training and Support: Deliver training and support to customers to ensure they fully utilize solutions. Identify opportunities for upselling or cross-selling additional services or products. Support in training the customer and operation stakeholders on the new process / developments.
• Customer Escalation Management: Proactively address customer escalations by conducting Problem, Root cause and Solution (PRS) and implementing corrective actions for initial phase and post project implementation.

• Deep focus on understanding customer needs and providing tailored logistics solutions.
• Ability to understand the customer requirement and suggest the best possible solutions.
• Leverage data to drive insights and make evidence-based decisions to improve solutions.
• Think beyond the usual way the thinks operate to meet the customer requirements.
• Take ownership of project related communication internal and external.

• Revenue ROI: Return on Investment from key initiatives or projects
• Project Delivery: Number of projects delivered within the stipulated timeline
• Delivery Efficiency: Average number of days taken for project delivery
• Internal Customer Satisfaction: Internal customer satisfaction score
• Reporting & Analytics: Timely management of reports, data analysis, and presentations

Education: Graduate Degree in any discipline, preferably Degree in Management or related field.

Industry Knowledge: Strong understanding of the logistics, and e-commerce industries.

Technical Skills: Project management skills; Know-how of IT related development projects with problem solving ability; Advanced proficiency in MS Excel and MS PowerPoint for reporting, data analysis, and presentations.

Experience: 3-6 years of solutioning, customer facing project related exposure preferably within the logistics industry.

• Strong career support in an international environment
• Great culture and colleagues
• Multifarious benefit program

Do you see a personal challenge in these versatile and responsible tasks? Then apply now!

We look forward to receiving your application!

Job Description:

1. Will be responsible to oversee and drive progress of wafer sort test operations and output.
2. Will be the single point contact to all wafer sort customer requests covering planning, technical requirements, operational updates including output, quality and issues.
3. Will be the coordinator of internal teams to support customer requests.

Requirements:

1. Assembly background with 5-10 years' experience and possess expertise in WLCSP, FCBGA and QFN (flip chip/ wire bond) assembly processes.
2. Deep understanding of assembly line setup, process flow, and yield improvement for these technologies.
3. Proven ability to troubleshoot complex manufacturing issues related to these packages, including defect analysis and root cause identification.
4. Strong background in implementing corrective actions based on customer feedback and internal quality metrics.
5. Proactive in continuous process improvement to meet customer expectations and contractual requirements.
6. Knowledge of industry standards and best practices in semiconductor assembly.
7. Can read/write/speak fluent English and Mandarin (for engaging with China and Taiwan companies).
8. Good presentation and communication skills.

Keen to explore a career in stockbroking or financial services?

Are you a great communicator with a passion for learning and problem-solving?

Join us now as a Customer Support Whether you're an experienced professional or a fresh graduate with the right attitude, this is your chance to make an impact by helping clients trade with ease and confidence

***

Job purpose:

• To deliver exceptional, multilingual customer support to clients and stakeholders in the securities brokerage industry, ensuring efficient resolution of inquiries, seamless account management, and compliance with regulatory standards.
• This role is pivotal in enhancing client satisfaction, fostering long-term relationships, and supporting the company's reputation as a trusted financial services provider.

Key responsibilities:

1. Client Support & Communication:

• Serve as the primary point of contact for local clients, addressing inquiries and providing support via phone, email, live chat, and other digital channels.
• Deliver prompt, accurate, and professional assistance to clients.

2. Account Management:

• Assist clients with account opening, verification, and approval processes, ensuring compliance with regulatory requirements.
• Guide clients through platform navigation, troubleshooting, and transactional support.

3. Issue Resolution & Collaboration:

• Investigate and resolve customer concerns efficiently, escalating complex cases to relevant departments (e.g., Compliance, Operations, Dealing, IT).
• Work closely with dealers, remisiers, and internal teams to ensure seamless service delivery.

4. Market & Product Expertise:

• Stay updated on stock market trends, trading platforms, investment products (e.g., equities, derivatives), and regulatory changes to provide informed support.

5. Shift-Based Operations:

• Work in rotating shifts (including nights/midnights) with applicable shift allowances.

6. Ad-Hoc Duties:

• Participate in process improvements, training, and other tasks as assigned.

Job requirements:

1. Experience:

• Preferred: Minimum 1 year experience in customer service, call centers, or financial services (e.g., stockbroking, online trading, banking).
• Fresh graduates with relevant internships experience or certifications (e.g., Capital Markets Services Representative License) are encouraged to apply

2. Technical Skills:

• Familiarity with trading platforms, Bursa Malaysia/US Market/HKEX operations, and KYC/AML procedures.
• Basic understanding of financial instruments (stocks, ETFs) and trading terminology.

3. Language Proficiency:

• Fluent in English and Malay (written/spoken).

4. Soft Skills:

• Empathetic, patient, and meticulous with a customer-first mindset.
• Strong problem-solving, decision-making, and conflict-resolution skills.
• Ability to multitask under pressure while maintaining accuracy.

5. Shift Flexibility:

• Willingness to work on rotational shifts, including nights, weekends, public holidays, with shift allowances.

6. Certifications (Preferred but Not Mandatory):

• CMSRL, FIMM, or SC licensing would be advantageous.

Personal Qualities/Attributes:

1. Active Listening & Clarity:

• Ability to listen attentively to client concerns and articulate solutions clearly and concisely.

2. Empathy & Patience:

• Demonstrate emotional intelligence to handle frustrated or inexperienced clients calmly and professionally.

3. Adaptability & Learning Agility:

• Quickly adapt to market changes, new regulations, or platform updates and explain them to clients in simple terms.

4. Conflict Resolution:

• Skill in de-escalating tense situations (e.g., trading losses, account issues) with diplomacy.

5. Team Collaboration:

• Work effectively with dealers, remisiers, and compliance teams to resolve cross-departmental issues.

6. Time Management & Multitasking:

• Juggle multiple channels (calls, chats, emails) without compromising quality, especially during market hours.

7. Cultural Sensitivity:

• Navigate diverse client backgrounds (e.g., retail investors, high-net-worth individuals) with tact.

8. Positive Attitude & Resilience:

• Maintain professionalism under pressure (e.g., during market volatility or high inquiry volumes).

Job Type: Permanent

Benefits:

• Health insurance
• Professional development

Application Question(s):

• How many years of experience do you have in Customer Service/Customer Support?
• Are you able to work on night shifts and public holiday? Shift allowance will be provided.
• How much is your minimum expected salary?
• Do you have experience in using any investment/trading apps (e.g.: M+Global, Rakuten, Luno, Binance,.)?
• Are you able to work in our office at KL Eco City? *walking distance from LRT station

Work Location: In person

Urgent Hiring – MNC Company

Role: Customer Support / Service Center Analyst

For Application Contact: Ray –

Location: Sunway Velocity(mrt maluri)

Working Hours: Regular + Night Shift (4.30pm – 1.30am)

Salary:

• RM3,500 Non Mandarin
• RM4,000 – RM4,500 (Mandarin speakers, negotiable based on experience)

Requirements:

Minimum 1 year of experience in Finance or Accounting field (shared service center preferred)

Strong review & compliance skills (policy violations, duplicate claims, inconsistencies)

Able to work under pressure in a high-volume environment

Fluent in Mandarin & English (spoken & written)

Soft Skills:

Learning Agility – quick to learn & apply procedures

Teamwork – collaborative & supportive

Positive attitude & resilience

Job Types: Permanent, Contract

Contract length: 12 months

Pay: RM3, RM4,500.00 per month

Language:

• Mandarin (Preferred)
• Bahasa (Preferred)

Work Location: In person

Expected Start Date: 09/02/2025

Company Description

Vialing Sdn Bhd is a leading provider of SaaS-based educational solutions, committed to simplifying complex campus operations and enhancing institutional effectiveness. Our flagship product, SkyCampus, empowers education providers by streamlining processes, increasing productivity, and driving overall operational efficiency. At Vialing, we're passionate about transforming education through smart technology, delivering measurable impact in growth, financial performance, and academic management.

Role Description

Location: Cyberjaya, Malaysia (Hybrid – Office & Work from Home)

Supports: Clients in the Philippines (occasional travel required)

Language: Tagalog Speaker

Key Responsibilities

• Deliver timely and professional support to SkyCampus users via email, chat, or phone
• Diagnose and troubleshoot technical and functional issues
• Guide users on best practices and product usage to maximize value
• Liaise with internal teams (Product, Engineering, Customer Success) to resolve escalated issues
• Document customer interactions and maintain knowledge base content
• Occasionally travel to the Philippines for client meetings, training, and support sessions

Ideal Candidate Profile

• Strong logical thinking and analytical skills
• Tagalog Speaker
• Fluent in English (written and verbal)
• Based in Malaysia, with willingness to travel to the Philippines as required
• Background in Higher Education or familiarity with academic operations is highly preferred
• Tech-savvy and quick to learn new systems
• Comfortable working both remotely and in a team-oriented office environment
• Self-motivated, dependable, and customer-focused

Qualifications

• 1–3 years experience in Customer Support, Helpdesk, or similar roles
• Excellent communication and interpersonal skills
• Proven ability to troubleshoot and resolve customer issues
• Strong organizational skills and ability to manage time effectively
• Bachelor's degree in a relevant field (Education, IT, Business, etc.)
• Experience in EdTech, ERP, or SaaS platforms is an advantage

Why Join Vialing?

• Be part of an innovative company shaping the future of education
• Flexible hybrid work model
• Work with a diverse and passionate regional team
• Opportunity to contribute to meaningful change in Higher Education