1,507 Customer Facing Role jobs in Malaysia

Overview

ABOUT US At Xsolla, we believe that great games begin as ideas, driven by the curiosity, dedication, and grit of creators around the world. Our mission is to empower these visionaries by providing the support and resources they need to bring their games to life. We are committed to leveling the playing field, ensuring that every creator has the opportunity to share their passion with the world.

Headquartered in Los Angeles, with offices in Berlin, Seoul, and beyond, we partner with industry leaders like Valve, Twitch, and Ubisoft to clear the paths for innovation in gaming. Our global reach spans over 200 geographies, offering more than 700 payment methods in 130+ currencies.

LONgity OPPORTunity VIsion Enjoy the game!

ABOUT YOU

We’re looking for a Customer Support Representative who is empathetic, resourceful, and passionate about helping others. In this role, you’ll be the first point of contact for players and partners, ensuring their questions are answered, issues are resolved, and every interaction leaves a positive impression.

You bring strong communication skills, patience, and a problem-solving mindset. You’re comfortable working in a fast-paced environment, learning new tools quickly, and handling multiple requests with professionalism and care. You thrive in a team setting, enjoy connecting with people from around the world, and take pride in delivering excellent service.

If you’re excited about supporting the global gaming community and building meaningful connections with players and partners, we’d love to hear from you.

• Assist players with payment and purchase issues across various communication channels (email, live chat, etc.).
• Provide support in English and Mandarin , ensuring that players and partners feel heard and understood.
• Collaborate with game developers and other internal teams to resolve issues and ensure smooth player experiences.
• Handle multilingual requests and inquiries, quickly identifying and troubleshooting problems.
• Monitor system performance and escalate technical issues to relevant departments.
• Work efficiently within a team, providing timely updates on support cases and ensuring players' needs are met.

• Fluent in English and Mandarin (spoken and written), with strong communication skills.
• A natural problem-solver who enjoys helping people and providing excellent customer service.
• Ability to work across three shifts (day, evening, and night) to support our 24/7 operations.
• Strong multitasking skills and the ability to quickly absorb and utilize large amounts of information.
• Able to explain difficult concepts in a clear and easy-to-understand way to users, partners, and teammates.
• Fresh graduates are welcome to apply, provided you have the right attitude and eagerness to learn.
• Ability to work in a fast-paced environment and remain calm under pressure.

• Prior experience in customer support roles is an advantage.
• Proficiency in additional foreign languages is a bonus.
• Strong team player with a proactive mindset, able to find creative solutions to user challenges.

• Convenient work tools — Latest Mac workplaces + additional hardware to make you more effective at work. Includes tools such as Google Chat, Gmail, Google Drive, Confluence, Jira, GitLab.
• Professional growth — Free trainings and participation in specialized conferences; rich knowledge exchange within the company.
• More perks — Health insurance (medical, dental and optical) for employees and dependents; flexible hours; no dress code; comfortable and new office environment.

The duties of this position may change from time to time so the individual and organization can achieve their results. This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive. Xsolla KL Sdn Bhd takes your privacy very seriously and will not sell or externally distribute any data received during the hiring process. Pursuant to the Personal Data Protection Act 2010 (PDPA), Xsolla KL Sdn Bhd is mindful and committed to the protection of your personal information and your privacy. Please direct any inquiries regarding your data privacy to For more vacancies, visit xsolla.com/careers.

The Customer Support Specialist at ChargEV serves as the frontline representative, ensuring a smooth and positive experience for EV drivers and customers. This role involves delivering timely and empathetic support across multiple channels, addressing inquiries related to charging stations, mobile app, payment processes and promotional campaigns.

Success in this role requires a blend of technical knowledge, customer service expertise, and cross-functional collaboration. You will troubleshoot issues, guide users effectively, and work closely with internal teams to ensure swift and accurate resolutions. Additionally, you’ll contribute to service improvements by identifying recurring challenges and supporting the rollout of new products and features. You’ll stay informed about the latest EV technologies and customer expectations while consistently delivering high-quality support that builds trust and enhances user satisfaction.

• Serve as the first point of contact for customers via chat, phone, and email regarding EV charging issues, inquiries, and feedback.
• Troubleshoot and resolve technical and transactional issues related to charging stations, mobile apps, and payment systems.
• Monitor charging station performance and sessions and escalate outages or faulty chargers to the technical team.
• Coordinate closely with internal teams, vendors, and roaming partners to ensure timely issue resolution.
• Track customer satisfaction and follow up diligently to ensure a closed-loop customer experience.
• Collaborate with operations and technical teams to enhance service quality and customer satisfaction.
• Participate in regular check-ins and feedback sessions with customers to gather insights and identify areas for improvement.
• Contribute actively to knowledge base updates to maintain an up-to-date and accurate information repository.
• Demonstrate a strong commitment to customer satisfaction by empathizing with customer scenarios and communicating urgency and feedback across the organization.

• Bachelor's Degree in Business Administration, Communications, or any related field
• Practical experience in customer support or service roles
• Experience in customer service or a related field with hands-on use of ticketing systems is desirable
• Strong problem-solving skills with the ability to manage complex customer issues effectively, including handling irate customers with professionalism
• Confident and proactive communicator, comfortable taking calls at any time, and capable of conveying urgency and empathy
• Willingness to go above and beyond to ensure customers are well cared for
• Experience in cross-functional collaboration to integrate customer experience into various business processes
• Ability to work well under pressure and manage multiple tasks simultaneously
• Proficiency in both written and spoken English and Malay is a must
• Committed to working on a shift basis, with coverage from 8:00 AM to 5:00 PM and 1:00 PM to 10:00 PM, weekends and public holidays
• Fresh graduates are welcomed to apply

Location: Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Job Summary: The Call Buster is a key frontline role responsible for taking and resolving customer calls during US support hours but subject to rotational. This position requires strong problem-solving abilities, excellent customer service skills, and proficiency in using Zendesk to document and address issues effectively. Key Responsibilities: 1. Call Handling: o Serve as the first point of contact for customers, addressing inquiries, complaints, and issues. o Engage customers professionally and keep them informed while resolving their concerns. o Escalating to right support team according to priority of the issue 2. Issue Diagnosis: o Ask relevant and detailed questions to drill down and identify the root cause of customer issues and address the ticket to relevant support team. o Provide appropriate solutions or escalate complex issues as needed. 3. Zendesk Operations: o Utilize Zendesk for tracking, documenting, and resolving customer cases efficiently. o Maintain accurate and thorough records of all interactions. 4. Customer Service: o Deliver exceptional customer experiences by maintaining a friendly and empathetic tone. o Ensure customers feel valued and engaged throughout the interaction. 5. Night Shift Availability: o Work exclusively during the night shift but subject to rotational, providing uninterrupted support to customers. 6. Continuous Improvement: o Stay updated on company policies, products, and services to provide accurate information. o Contribute to improving customer support processes through feedback and insights.

Qualifications: • Education: High school diploma or equivalent; additional certifications in customer service or Zendesk are a plus. • Experience: 1-2 years in customer service or a similar role, preferably with night shift experience. • Skills: o Proficiency in using Zendesk or similar CRM tools. o Strong verbal and written communication skills in fluent English. o Ability to document interactions and resolutions clearly and accurately. o Excellent questioning skills to diagnose issues effectively. Key Competencies: • Customer-focused approach with the ability to keep customers engaged. • Strong problem-solving and critical-thinking abilities. • Attention to detail in documenting and following up on issues. • Adaptability to work in a fast-paced and challenging environment.

Overview

Customer Support Analyst role at Airwallex .

About Airwallex Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 150,000 businesses worldwide – including Brex, Rippling, Navan, Qantas, SHEIN and many more – with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale. Proudly founded in Melbourne, we have a team of over 1,800 of the brightest and most innovative people in tech across 26 offices around the globe. Valued at US$6.2 billion and backed by world-leading investors including Visa, Airtree, Blackbird, Sequoia, DST Global, Greenoaks, Salesforce Ventures, Lone Pine, and Square Peg, Airwallex is leading the charge in building the global payments and financial platform of the future. If you’re ready to do the most ambitious work of your career, join us.

What you’ll do As a Customer Support Analyst, you’ll be a key player in elevating Airwallex’s customer experience by combining your strong communication skills, analytical mindset, and passion for problem solving. You’ll have outsized influence on how our customers perceive Airwallex, drive operational change, and partner with cross-functional teams to build and scale best-in-class support. With a deep appreciation for operational excellence and a hunger to grow, you’ll play an essential role in both the day-to-day resolution of customer issues and in identifying larger patterns to help us improve our products and processes. This is a hands-on role: you’ll roll up your sleeves to deliver solutions, communicate insights, and push for continuous improvement at every opportunity.

• Serve as the primary point of contact for customers (via email and phone), addressing a diverse range of queries and concerns with empathy, precision, and professionalism.
• Communicate product knowledge and updates clearly; help customers navigate complex fintech concepts and Airwallex processes.
• Troubleshoot and resolve customer inquiries end-to-end, escalating complex or technical issues to relevant internal teams as needed.
• Collaborate closely across teams - Compliance, Operations, Commercial, Technical Support - to accelerate issue resolution and ensure a seamless service experience.
• Analyse trends in customer feedback to spot operational or product improvement opportunities. Regularly share insights with team leaders to drive changes and optimise the support experience.
• Enhance self-service tools: review and update help documentation, FAQs, and knowledge bases, making it easier for customers to find solutions independently.
• Participate in ongoing training and knowledge sessions to stay current with product launches, changes, and industry best practices.
• Support management and leadership requests with ad hoc data dives or special projects when needed.

• Passionate about making a meaningful impact and always seeking better ways to deliver results.
• A relentless problem solver with strong analytical skills and an appetite for learning.
• A genuine truth-seeker, confident enough to speak up but humble enough to listen and grow.
• Exceptional communicator (both written and verbal), fluent in English, able to explain complex topics clearly.
• Able to remain composed and empathetic during challenging interactions, turning customer issues into positive experiences.
• Collaborative, thrives in diverse teams, and works effectively across different functions and geographies.
• Adaptable in fast-paced, ever-changing environments.

• Previous experience in customer service or related roles, ideally within retail, fintech, financial services, technology, or high-growth environments.
• Experience with Enterprise/high value clients is a plus.
• Experience with help desk systems and communication tools.
• Knowledge of cross-border payments, foreign exchange, financial regulations is advantageous.
• Bachelor’s degree or equivalent strongly preferred.

Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don’t regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.

Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary. If you are approached by someone claiming to represent Airwallex, please verify with our team.

Overview

Heals Healthcare is a healthcare company which aims to help people by simplifying their journey from doctor searching, making an appointment and keeping medical records to claiming medical insurance. Headquartered in Hong Kong and spread out in countries such as Vietnam, India and Philippines, Singapore, and herein Malaysia to further expand our mission! We are looking for energetic, passionate and confident individuals who can support our business and customer operations. This is a fantastic opportunity to get exposure to business process development and the health-tech industry.

Heals is devoted to helping clinics streamline their daily operations. As a customer support representative , you will be responsible for driving superior customer support to business clients through policies, procedures, and setting of goals. You will be up to date on industry products and trends and communicate this with your team accordingly.

• Champion the day to day customer service operations
• Responsible for the creation of creative, informative and engaging customer-oriented content
• Collaborate within the operations team to improve and automate the customer service process
• Manage and implement organisational strategies on a day-to-day basis
• Improve your writing skills by maintaining and upkeeping documentation

• Possess a Bachelor’s degree or Diploma in Business, Communication, IT, or related field
• Expected years of experience i.e. entry level or 1 or 2 years' experience preferred
• Health care industry experience a plus
• Have, or be willing to learn, basic technical (software) skills
• Excellent oral and written communication skills in English and Malay are a must
• Driven, self-motivated, enthusiastic, with a “can do” attitude
• Flexible approach, able to operate effectively with uncertainty and change
• Able to work with minimum supervision
• Confidence in project management and believes in first principles thinking
• Video editing skills are a bonus
• Strong foundation in Mathematics, Science, and Communication is a bonus
• Possession of a laptop/desktop and stable internet connectivity is required for this work-from-home position
• This is a remote (WFH) job

RM 3,000

• Entry level

• Full-time

Job Overview

Join to apply for the Customer Support Specialist role at PCA Group Sdn Bhd

This range is provided by PCA Group Sdn Bhd. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

• To handle customer inquiries and provide solutions to all customer-related problems.
• Provide high quality customer service via Live Chat support.
• Be guided by the company's service standards. Follow communication procedures, guidelines and policies.
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
• Keep records of customer interactions, process customer accounts and file documents.

• Possess a minimum of Secondary/SPM/'O' Level certification.
• Open to fresh graduates and entry-level candidates seeking a Customer Service Representative role.
• Able to read & write in Mandarin and English. Proficiency in Mandarin is preferred for effective communication with Mandarin-speaking clients.
• Exhibit strong customer service skills with a genuine passion for helping customers and resolving inquiries or issues.
• Proficient in problem-solving techniques to address customer concerns and provide appropriate solutions.
• Capable of managing time effectively to prioritize tasks, meet deadlines, and handle a high volume of customer interactions.
• P grasp of Microsoft Excel for data entry, reporting, and analysis of customer service metrics.
• Ability to multi-task, prioritize and manage time effectively.
• Able to work in 24-hour rotational shift (rotational off day, 6 days work per week, 8 hours per day).

• Location: KL Eco City (Nearby LRT/KTM)
• Language Allowance + Travelling Allowance + Commission
• OT pay
• Free coffee, tea & snacks at the office
• Medical Claim
• Positive & young culture
• EPF, SOCSO, EIS
• Yearly increments to upgrade basic salary yearly & improve lifestyle
• Annual Bonus
• Company Trip
• Monthly Activities

Referrals increase your chances of interviewing at PCA Group Sdn Bhd by 2x

Overview

VDart Malaysia is one of the fastest growing talent management and digital solution providers established in the year 2007. As part of our continued Global Growth Strategy, we are excited to bring digital capabilities to Malaysia. VDart Malaysia Sdh Bhd will serve as our Regional Headquarters for ASEAN region. We are committed in bringing world class technology, build strong digital talent pool in emerging technologies and transform how businesses leverage technology in Malaysia. We serve various customers including Fortune 100 companies across various domains globally. VDart Malaysia partners with industry leaders in Cloud, Intelligent Automation, IoT, Customer experience, and Security solutions. With distinct digital practices, we help our partners to build for tomorrow by reimaging their business today. From helping our partners to bridge talent in product development and embedded software, we provide resources and solutions globally across a wide range of industries, from automotive and mobility to energy, healthcare, and life sciences, manufacturing, consumer industries, and beyond.

Come join us to create the digital future!

Customer Support Specialist / Live Chat – Mandarin Speaking added advantage

Location: Remote

Employment Type: Full-time

• Respond promptly and accurately to customer queries via live chat
• Identify customer needs and guide them in using product features effectively
• Update internal databases with relevant issues, resolutions, and discussions
• Monitor customer complaints on social media and provide timely assistance
• Share feature requests and effective workarounds with team members
• Inform customers about new features, updates, and functionalities
• Follow up with customers to ensure technical issues are fully resolved

• Min 1 year of experience in Customer Support or a similar role (Live Chat)
• Familiarity with the cryptocurrency industry is a plus
• Experience with help desk software and remote support tools
• Understanding of CRM systems and workflows
• Excellent communication and problem-solving skills
• Ability to multitask and work under pressure
• Patience and empathy when handling challenging cases
• Education: SPM or above
• Proficiency in Mandarin (written & spoken) is added advantage

Farnell

Farnell, an Avnet company, is a global high-service distributor of technology products, services and solutions for electronic system design, maintenance and repair.

Job Summary:

Responds to customer inquiries via calls, chats, and emails, expedites critical orders, communicates dispositions, researches and resolves issues, and researches orders.

Principal Responsibilities:

• May provide quote preparation, order tracking, backlog processing, invoicing, returns, discrepancy resolution, customer credit problems and/or other such support to sales team members and/or external customers.
• Identifies, investigates, and participates in opportunities to improve processes and procedures, to include various key performance metrics.
• Ensures that good customer relations are maintained and customer claims and complaints are resolved fairly, effectively and in accordance with consumer laws.
• Maintains and updates electronic and/or hard copy records as required.
• Other duties as assigned.

Job Level Specifications:

• Acquired and applies working knowledge of the organization, job, practices and procedures to be proficient in all aspects of job.
• Performs functions semi-routine in nature and recognizes the need for occasional alternative solutions.
• Work is performed independently, with minimal supervision. Able to establish priorities and manage time to complete work.
• Collaboration with other departments or teams may be required to perform role. May frequently respond to requests from others, internally or externally.
• Impact of decisions may affect the department. Errors may result in loss of time, resources and/or customer satisfaction.

Work Experience:

• Typically requires a minimum of two years of related experience.

Education and Certification(s):

• High School Diploma or equivalent

Distinguishing Characteristics:

• Must have computer, email, phone, communication and problem solving skills.
• Must be able to multi-task and work in a fast paced environment.
• May require fluency in more than one language.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills.